Retail Jobs in Egypt

<p>Jadeer is hiring on behalf of one of our clients in the Food &amp; Beverage industry in Egypt. We re Hiring: Training Specialist Food &amp; Beverage Location: Cairo, Egypt Industry: Food &amp; Beverage / Restaurant Chain We are hiring on behalf of a leading restaurant chain in Egypt, looking for a proactive and experienced Training Specialist to support employee development and operational excellence across restaurant and corporate functions. Role Overview The Training Specialist will be responsible for identifying training needs, designing and delivering training programs, and ensuring employees have the skills and knowledge required to perform effectively and contribute to the company's growth. Key Responsibilities Assess training and development needs across restaurant operations and head office departments Design, develop, and deliver training programs for operational and corporate employees Conduct onboarding and orientation programs for new hires Develop training materials, manuals, presentations, and e-learning content Facilitate training sessions for roles including: Branch Managers Supervisors Chefs &amp; Kitchen Staff Service Crew Corporate Employees Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics Maintain training records and ensure compliance with company standards Collaborate with department managers to identify skill gaps and recommend development plans Support leadership development and succession planning initiatives Track training KPIs and prepare regular training reports</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Human Resources, Business Administration, Education, Hospitality Management, or a related field 2 5 years of experience in Training, Learning &amp; Development, or Talent Development Experience in F&amp;B, hospitality, retail, or multi-branch operations is highly preferred Strong presentation, facilitation, and communication skills Experience in developing training materials and learning programs Knowledge of training evaluation methods and adult learning principles Strong organizational skills and ability to manage multiple training initiatives simultaneously Proficiency in Microsoft Office and Learning Management Systems (LMS) is a plus</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards. Monitor compliance related to uniforms, safety equipment, company assets, mobile applications, , attendance, and operational procedures, identifying and reporting any violations. Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related documentation, and contractual compliance to ensure accuracy and adherence to agreed standards. Investigate operational violations, misuse of company assets, policy breaches, and process deviations, providing detailed reports and recommendations for corrective and preventive actions. Prepare compliance reports, audit findings, and performance dashboards, highlighting trends, recurring issues, and improvement opportunities for management. Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to ensure timely resolution of audit findings and successful implementation of corrective action plans. Support the development and continuous improvement of operational SOPs, compliance checklists, and audit frameworks to strengthen operational governance. Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively implemented across all operational sites.. Own the governance of the vendor penalty process by auditing penalty applications, ensuring full adherence to the approved penalty scheme, identifying discrepancies, and recommending corrective actions when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.. 2 4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations, Experience conducting operational audits and compliance reviews is highly preferred Strong analytical and investigation skills with excellent attention to detail. Excellent reporting and communication skills. Advanced proficiency in Microsoft Excel; Power BI is a plus. Ability to work independently, conduct field visits, and manage multiple operational locations.</p><p></p></section>

Our Kids is a leading Egyptian retail chain specializing in baby and kids' products, with thousands of products across clothing, toys, essentials, and more. We're looking for a Customer Experience Representative to join our CX team. This isn't a role where you'll simply answer customer questions and move on. We're looking for someone who can understand customers, build relationships, solve problems, and proactively identify opportunities to improve their experience and retain their business.<br>What you'll be doing• Handle customer inquiries and complaints through calls, chats, social media, and other CX channels.• Provide accurate, friendly, and personalized support throughout the customer journey.• Understand customer needs and behavior and use that understanding to guide conversations.• Identify opportunities for upselling, cross-selling, and customer retention without making the interaction feel forced or transactional.• Take part in customer retention campaigns and other CX initiatives.• Follow up with customers when needed and take ownership of issues until they are properly handled.• Work closely with other teams to resolve customer and order-related issues.• Learn and adapt quickly to new products, processes, campaigns, and responsibilities.<br>What we're looking for• Previous experience in customer service, customer experience, sales, or a similar role.• Excellent communication skills in Arabic and English, both written and spoken.• A naturally friendly and confident communication style.• Strong understanding of customer needs and behavior.• Commercial awareness and the ability to recognize opportunities to recommend relevant products or services.• A proactive mindset — you don't wait for the customer to tell you exactly what to do.• Strong problem-solving and conflict-resolution skills.• Fast learner who is comfortable taking on different responsibilities and learning new processes.• Good attention to detail and organizational skills.• Ability to work independently while also being a strong team player.• Experience with sales, upselling, retention, or customer engagement is a strong plus.<br>Who would be a great fit? Someone who can have a conversation with a customer and think:<br>"How can I solve their problem, make their experience better, and potentially create more value for them?"<br>If you're someone who enjoys understanding people, learning quickly, taking initiative, and going beyond simply answering questions, we'd love to hear from you.

Company Description ALTOMAT FOODS is a growing food industry company focused on delivering high-quality products to customers and business partners. The organization aims to expand its market presence in Cairo and surrounding regions through reliable service and strong customer relationships. Team members are encouraged to contribute ideas that improve sales performance, customer satisfaction, and product visibility. ALTOMAT FOODS values integrity, collaboration, and consistent execution in all commercial activities. The company offers opportunities for professional development within a supportive and performance-driven environment. Role Description The Salesperson role at ALTOMAT FOODS is a full-time, on-site position based in Cairo, Egypt. The Salesperson will be responsible for identifying and contacting potential customers, presenting product offerings, and managing the full sales cycle from initial outreach to closing deals. Daily activities include visiting clients and retail locations, conducting product demonstrations, following up on leads, and maintaining regular communication with existing customers to ensure satisfaction and repeat business. The role includes preparing sales reports, tracking orders, coordinating with internal teams on inventory and deliveries, and providing market feedback on customer needs and competitor activity. The Salesperson is expected to meet or exceed sales targets while representing ALTOMAT FOODS in a professional and customer-focused manner. Qualifications Strong sales and negotiation skills, with the ability to build and maintain long-term customer relationships. Effective communication and presentation skills, including clear verbal communication and active listening. Basic knowledge of the food or FMCG sector, or a strong interest in learning about the food industry. Ability to work on-site, travel locally within Cairo as needed, and manage time efficiently across multiple client visits. Comfort with using basic digital tools (email, spreadsheets, CRM or sales tracking systems) to manage leads and report activity. Proactive, results-oriented mindset with the capacity to work independently and as part of a sales team. Previous experience in sales, retail, or customer-facing roles is preferred but not strictly required. High school diploma or equivalent; a relevant post-secondary qualification in business, marketing, or a related field is an advantage.

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The assistant manager digital marketing is crucial supporting digital marketing operations for Cairo Festival City and Cairo Festival City Mall. The role emphasizes the oversight of agency deliverables, alignment with regional strategies, and ensuring brand compliance with global standards. Success in this position requires effective coordination of social media and digital campaigns, comprehensive performance reporting, and the seamless integration of communication across digital platforms. The position demands proactive management and collaboration across teams to uphold brand integrity and strategic objectives.</p> <h4>What you will do</h4> <p><strong>Social media & digital campaign coordination</strong><br> Translate marketing briefs into strategic direction for agencies handling social media and digital media buying.<br> Oversee the implementation of social media content plans, campaigns, and performance KPIs through external agencies.<br> Review and approve creative assets, post copy, and campaign plans to ensure alignment with brand voice and objectives.<br> Ensure consistent messaging across all social and digital channels.</p> <p><strong>Agency & vendor management</strong><br> Act as the primary liaison with digital and social media agencies, ensuring clarity of briefs, adherence to timelines, and quality of output.<br> Track agency deliverables and escalate gaps in performance or output when needed.<br> Maintain clear documentation and reporting of agency performance against KPIs.</p> <p><strong>Collaboration with regional digital team</strong><br> Work closely with Al-Futtaim's regional digital marketing team to ensure local plans align with regional brand strategy.<br> Share market insights, campaign results, and local learnings to support cross-market consistency and knowledge exchange.<br> Ensure digital activities in Egypt uphold regional digital standards and global brand guidelines.</p> <p><strong>Performance analysis & reporting</strong><br> Collect, consolidate, and analyze weekly, monthly, and quarterly performance data on digital campaigns and social media.<br> Generate insights and recommendations for optimization.<br> Present regular updates to internal stakeholders on campaign outcomes and digital health metrics.</p> <p><strong>Integrated digital communications</strong><br> Coordinate with internal teams to align digital messaging across email direct marketing (EDMs), website and app content, CRM and retargeting tools.<br> Ensure consistency across all digital consumer touchpoints in line with 360° marketing campaigns.</p> <h4>Required skills to be successful</h4> <ul> <li>Excellent project coordination, multitasking, and stakeholder management skills.</li> <li>Strong understanding of brand positioning and ability to ensure brand guideline compliance.</li> <li>Analytical thinker with the ability to translate data into insights and actions.</li> <li>Team player with a collaborative mindset and a proactive approach to problem-solving.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Bachelor's degree in marketing, digital media, communication, or related field.</li> <li>5+ years of experience in digital marketing focusing on social media, agency management, and campaign coordination.</li> <li>Prior experience in real estate, retail, or lifestyle brands is highly preferred.</li> <li>Experience working with or managing external creative and media agencies.</li> <li>Familiarity with performance and analytics tools such as Google Analytics, Meta Business Suite, and social media dashboards.</li> <li>Proficiency in English and Arabic (spoken and written).</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Oversee the daily operations of the spa and ensure exceptional guest satisfaction.</p> <p>Maintain the highest standards of luxury service, cleanliness, and professionalism.</p> <p>Ensure all spa policies, procedures, and service standards are consistently followed.</p> <p>Manage and supervise the spa team to achieve operational excellence.</p> <p>Recruit, onboard, train, coach, and evaluate spa employees.</p> <p>Prepare and manage staff schedules to ensure adequate coverage.</p> <p>Monitor employee performance and provide coaching and corrective action when required.</p> <p>Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.</p> <p>Assist with monthly inventory, product ordering, and stock control.</p> <p>Monitor product usage to minimize waste and control operational costs.</p> <p>Ensure all spa equipment and facilities are properly maintained.</p> <p>Handle guest feedback and resolve complaints promptly and professionally.</p> <p>Assist with payroll preparation and ensure timely and accurate submissions.</p> <p>Monitor daily revenue and support initiatives to achieve financial targets.</p> <p>Promote retail sales and upselling opportunities to maximize profitability.</p> <p>Ensure compliance with health, safety, hygiene, and sanitation standards.</p> <p>Coordinate staff training and professional development programs.</p> <p>Perform opening and closing Manager-on-Duty (MOD) responsibilities.</p> <p>Prepare operational reports and maintain accurate documentation.</p> <p>Collaborate with other hotel departments to ensure a seamless guest experience.</p> <p>Support the Spa Director in achieving departmental goals and complete any additional duties as assigned.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</p> <p><strong>Experience:</strong> Minimum of 5–7 years of experience in spa operations, with at least 2–3 years in a supervisory or management role within a luxury hotel or resort spa.</p> <p><strong>Languages:</strong> Sufficient level of English to communicate effectively with guests.</p> <p><strong>Training & certifications:</strong> Professional training in spa operations, customer service, leadership, wellness, or hospitality management is preferred. Knowledge of health, hygiene, and safety standards is required.</p> <p><strong>Computer literacy:</strong> Proficient in Microsoft Office applications and spa/property management systems (e.g., Book4Time, SpaSoft, or similar).</p> <p><strong>Skills:</strong></p> <ul> <li>Strong leadership, coaching, and team management skills.</li> <li>Excellent guest service and interpersonal communication skills.</li> <li>Knowledge of spa treatments, wellness products, retail operations, and luxury service standards.</li> <li>Experience in budgeting, payroll, scheduling, inventory control, and cost management.</li> <li>Strong problem-solving, decision-making, and organizational abilities.</li> <li>Ability to anticipate guest needs and deliver exceptional guest experiences.</li> <li>Good understanding of market trends, competitor analysis, and revenue generation strategies.</li> <li>Ability to work under pressure while maintaining high service standards.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

About UsLC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today, LC Waikiki trades with more than 1300 stores in 63 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. There are around 6,000 employees working at LC Waikiki’s corporate office, more than 60,000 people in Turkey and abroad. LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2026.<br>Qualifications• Preferably graduated from universities in the Textile or Industrial Engineering departments,• Minimum 7 years of experience in weaving production and quality management systems,• Capable of managing a team and working effectively within a team,• Successful communication skills, customer-oriented,• Strong analytical and strategic mindset,• Able to actively drive a vehicle,• No travel restrictions.<br>Job Description• Manage the LC Waikiki Weaving Domestic and International Supplier pool and improve supplier performance,• Prepare seasonal capacity plans,• Ensure the establishment/improvement of merchandising systems at suppliers,• Ensure that suppliers comply with the company's quality standards, improve quality performance, conduct Waikiki QDMS audits and provide training to establish an effective and accurate quality management system,• Based on audit results, ensure that corrective action plans are implemented and data is recorded in the system,• Perform inline and final inspections at manufacturers and ensure improvements in production quality,• Conduct process analyses and implement improvement activities where necessary to achieve all strategic objectives and targets in the Supply Chain General Directorate's Strategy A3.

About UsLC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today, LC Waikiki trades with more than 1300 stores in 63 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. There are around 6,000 employees working at LC Waikiki’s corporate office, more than 60,000 people in Turkey and abroad. LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2026.<br>Qualifications• Preferably graduated from universities in the Textile or Industrial Engineering departments,• Minimum 7 years of experience in weaving production and quality management systems,• Capable of managing a team and working effectively within a team,• Successful communication skills, customer-oriented,• Strong analytical and strategic mindset,• Able to actively drive a vehicle,• No travel restrictions.<br>Job Description• Manage the LC Waikiki Weaving Domestic and International Supplier pool and improve supplier performance,• Prepare seasonal capacity plans,• Ensure the establishment/improvement of merchandising systems at suppliers,• Ensure that suppliers comply with the company's quality standards, improve quality performance, conduct Waikiki QDMS audits and provide training to establish an effective and accurate quality management system,• Based on audit results, ensure that corrective action plans are implemented and data is recorded in the system,• Perform inline and final inspections at manufacturers and ensure improvements in production quality,• Conduct process analyses and implement improvement activities where necessary to achieve all strategic objectives and targets in the Supply Chain General Directorate's Strategy A3.

???? تعلن شركة توزيع عن حاجتها لتعيين مندوب مبيعات (Sales Representative)<br>هل لديك خبرة في المبيعات والتوزيع وتسعى للانضمام إلى شركة رائدة في السوق المصري؟<br>نحن نبحث عن مندوب مبيعات محترف يمتلك خبرة قوية في قطاع التوزيع وقادر على تحقيق المستهدفات البيعية وبناء علاقات قوية مع العملاء.<br>✅ المتطلبات:<br>خبرة لا تقل عن 3 إلى 5 سنوات في مجال المبيعات الخارجية.خبرة سابقة في شركات التوزيع أو شركات الخدمات المالية والدفع الإلكتروني مثل فوري، أمان، مصاري، Bee أو ما شابهها.يفضل وجود خبرة في شركات بيع التجزئة (Retail)، السلع الاستهلاكية، الأدوات المكتبية، المستلزمات المدرسية أو المنتجات التعليمية.خبرة في التعامل مع:المكتبات.محلات الأدوات المكتبية.تجار الجملة.منافذ البيع والتجزئة.المدارس والمؤسسات التعليمية.القدرة على فتح عملاء جدد وتوسيع التغطية البيعية.مهارات عالية في التفاوض والإقناع وبناء العلاقات.يفضل امتلاك رخصة قيادة سارية.<br>???? المهام الرئيسية:<br>تحقيق الأهداف البيعية الشهرية والسنوية.تنمية قاعدة العملاء وفتح أسواق جديدة.متابعة العملاء الحاليين وبناء علاقات طويلة الأمد معهم.متابعة التحصيلات والالتزام بالسياسات الائتمانية للشركة.جمع معلومات السوق ومتابعة المنافسين ورفع التقارير للإدارة.<br>⭐ ميزة إضافية:وجود شبكة علاقات قوية مع المكتبات وتجار الجملة ومنافذ البيع داخل السوق المصري يعد ميزة تنافسية كبيرة.<br>???? مقر العمل: مصر<br>???? يرجى إرسال السيرة الذاتية على:info@tawzeeastore.com<br>مع كتابة Sales Representative في عنوان البريد الإلكتروني

What We’re Looking For3+ years of experience in luxury retail or jewellery. Strong background in customer service and POS retail operations. Fluent English for effective communication with international clients. Confident communicator with strong selling and presentation skills. Ability to support the Branch Manager and guide junior team members. Professional appearance with a customer-centric and detail-oriented mindset.<br>Your Role Deliver an exceptional client experience and manage the full sales lifecycle. Support the Branch Manager in daily operational activities. Maintain premium product displays and visual standards. Handle VIP clients and manage personalized service requests. Act as a role model and provide support in training junior staff.<br>Qualifications Bachelor's Degree or equivalent experience Customer-service oriented Proficient in Microsoft Office

عن المؤسسة<br><br>علان وظيف يتعلن موؤسسة الصفوة النجارية.......... عن حاجتها لشغل وظيفةمدير محل بيع إطارات السيارات<br><br>عن الدور<br><br>مكان العمل:...عباس العقاد<br><br>المهام الرئيسية<br><br>إدارة العمليات اليومية للمحل وضمان سير العمل بكفاءة.تحقيق أهداف المبيعات وزيادة الإيرادات.الإشراف على فريق العمل وتوزيع المهام ومتابعة الأداء.تقديم خدمة عملاء متميزة وبناء علاقات طويلة الأمد مع العملاء.إدارة المخزون ومتابعة توافر الإطارات والمنتجات المرتبطة بها.متابعة عمليات البيع والتحصيل وإعداد التقارير الدورية.تنفيذ سياسات الشركة والالتزام بمعايير الجودة والسلامة.معالجة شكاوى العملاء والعمل على تحسين مستوى الخدمة.<br><br>المؤهلات<br><br>موؤهل جامعي مناسب (يفضل إدارة أعمال، تجارة أو ما يعادلها).في إدارة محلات إطارات السيارات أو قطاع السيارات.3 إلى 5 سنوات خبرة لا تقل عن.<br><br>المهارات المطلوبة<br><br>خبرة في إدارة فرق العمل وتحقيق المستهدفات البيعية.معرفة جيدة بأنواع الإطارات والعلامات التجارية واحتياجات العملاء.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office وأنظمة نقاط البيع (POS).مهارات قيادية وإدارية متميزة.القدرة على التخطيط والتنظيم واتخاذ القرار.مهارات قوية في البيع والتفاوض.مهارات ممتازة في التواصل وخدمة العملاء.القدرة على العمل تحت الضغط وتحقيق النتائج.<br>المزايا:<br>راتب مجزٍ يحدد وفق الخبرة والكفاءة.حوافز ومكافآت مرتبطة بالأداء.فرص للتدريب والتطوير المهني.بيئة عمل احترافية وفرص للنمو الوظيفي.تأمينات ومزايا وفق سياسة الشركة.

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>The E-Commerce Associate is responsible for supporting the day-to-day operations of the company's e-commerce platforms, ensuring an excellent online customer experience and driving online sales performance. The role involves managing website and mobile app content, monitoring product listings, coordinating with retail stores to resolve customer issues, and ensuring all online platforms are accurate, up to date, and optimized.</p> <h4>Key responsibilities</h4> <ul> <li>Manage the day-to-day operations of the company's website and mobile application.</li> <li>Ensure product information, images, descriptions, pricing, and availability are accurate and updated across all online platforms.</li> <li>Monitor the customer journey on the website and app to ensure a seamless user experience.</li> <li>Coordinate with retail stores and internal stakeholders to resolve customer complaints and order-related issues.</li> <li>Follow up on customer inquiries received through online channels and ensure timely resolution.</li> <li>Monitor stock availability and coordinate with stores to maintain accurate online inventory.</li> <li>Support initiatives to improve online sales performance and conversion rates.</li> <li>Identify website or application issues and coordinate with the relevant teams to resolve them promptly.</li> <li>Monitor the performance and presentation of online product categories, banners, and promotional campaigns.</li> <li>Ensure compliance with e-commerce processes and operational standards.</li> <li>Generate reports on online sales, customer feedback, and operational performance when required.</li> <li>Work closely with Marketing, Retail, Customer Service, and IT teams to continuously improve the online shopping experience.</li> <li>Proactively recommend improvements to enhance website functionality, customer satisfaction, and overall e-commerce performance.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.</li> <li>At least 1 year of experience in e-commerce or digital retail is required.</li> <li>Previous experience managing e-commerce websites, online marketplaces, or mobile applications.</li> <li>Good understanding of online customer journeys and e-commerce best practices.</li> <li>Experience handling customer complaints and coordinating with cross-functional teams.</li> <li>Strong analytical and problem-solving skills.</li> <li>Close attention to detail and excellent organizational skills.</li> <li>Good knowledge of Microsoft Excel and reporting tools.</li> <li>Strong communication and stakeholder management skills.</li> <li>Ability to work in a fast-paced retail environment and manage multiple priorities.</li> <li>Fluent in English.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners.<br> This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.<br> The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses.<br> You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.<br> Key Responsibilities Own the end-to-end operational and business performance of multiple e-commerce partner accounts.<br> Lead the execution of annual business plans and growth strategies across all managed accounts.<br> Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.<br> Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.<br> Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.<br> Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.<br> Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.<br> Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.<br> Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.<br> Identify opportunities for operational improvements, automation, and scalable processes.<br> Support the evaluation of new business opportunities and expansion initiatives.<br> Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.<br> 12+ years of experience in business operations, retail, commercial management, or operations leadership.<br> 3–4+ years of dedicated experience leading e-commerce operations.<br> Proven experience owning business performance, operational execution, and P&amp;L.<br> Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.<br> Experience leading large cross-functional teams and managing managers.<br> Strong financial and analytical skills with experience managing KPIs and business performance.<br> Excellent leadership, stakeholder management, and communication skills.<br> Experience driving digital transformation, operational optimization, and business growth.<br> Fluent in Arabic and English.<br> Preferred Qualifications Entrepreneurial or startup experience.<br> Experience within Fashion, Beauty, Grocery, or Retail industries.<br> Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.<br> Experience leading large operational organizations.<br> Strong understanding of customer acquisition, retention, and digital commerce strategies.<br></span> </div>

<ul><li><p>Identify potential locations for new fuel stations based on market demand and growth potential.</p></li><li><p>Conduct site screening and preliminary feasibility assessments.</p></li><li><p>Support negotiations with landowners, developers, and government authorities</p></li><li><p>Analyze traffic volumes, population density, urban development, and competitor activities.</p></li><li><p>Develop business cases and investment proposals for new fuel stations.</p></li><li><p>Maintain and update the pipeline of potential sites to support future network expansion opportunities.</p></li><li><p>Ensure compliance with company standards and regulatory requirements during site evaluation and acquisition activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor degree in Engineering or Business Administration</p></li><li><p>5-7 years of experience in retail fuels, network planning, real estate development, or strategic planning, preferably with fuel station companies.</p></li><li><p>Strong knowledge of MS Office (Excel, Word, PowerPoint, Outlook).</p></li><li><p>Language: Fluency in English (written and spoken).</p></li></ul><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Retail Sales Representative role is crucial in building relationships with customers and supporting them in purchasing decisions from the company's diverse product line. It focuses on maintaining merchandising standards and ensuring stock availability to meet sales goals. Key to success in this role is exceeding customer expectations through understanding and meeting their needs, actively identifying sales opportunities, and effectively promoting products.</p> <h4>What you will do</h4> <p><strong>Operational & Commercial</strong></p> <ul> <li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li> <li>Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.</li> <li>Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.</li> <li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li> <li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li> <li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li> <li>Understand and determine customers' requirements to prepare a pro forma invoice.</li> <li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li> <li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li> <li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li> <li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li> <li>Maintain a full display of products via merchandising methods as laid down by the company.</li> <li>Be an expert on the product range within HFB.</li> <li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li> <li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Proactivity and initiative in sales.</li> <li>Strong communication and interpersonal skills.</li> <li>Problem-solving abilities.</li> <li>Customer focus and service-oriented mindset.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary education.</li> <li>Minimum of 3 years in a similar role.</li> <li>Proactivity and sales-driven mindset.</li> <li>Excellent communication and interpersonal skills.</li> <li>Problem-solving skills.</li> <li>Good command of English language.</li> <li>Good command of Arabic language is preferred.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

Company Description Alfy Pharmacy is a community-focused pharmacy located in Cairo, dedicated to providing reliable, accessible healthcare services and medications. The pharmacy emphasizes personalized customer service, ensuring that individuals receive clear guidance on prescriptions and over-the-counter products. Alfy Pharmacy values accuracy, safety, and professionalism in all aspects of its operations. Team members work collaboratively to support patients’ health needs and contribute to a welcoming environment. Role Description The Assistant at Alfy Pharmacy is a full-time, on-site role based in Cairo. The Assistant supports daily pharmacy operations by helping organize and stock inventory, preparing shelves, and ensuring products are clearly labeled and easy for customers and pharmacists to locate. This role includes greeting customers, answering basic inquiries, assisting with non-clinical tasks related to prescriptions under the supervision of licensed staff, and maintaining a clean, orderly workspace. The Assistant may also handle simple cashier duties, help manage records and documentation, and coordinate with the pharmacy team to ensure efficient, timely service. Collaboration, attention to detail, and a customer-centered approach are key to success in this position. Qualifications Strong organizational and time management skills to support inventory control and daily operational tasks. Effective communication and interpersonal skills to interact with customers and team members in a professional manner. Basic numeracy and computer skills for handling transactions, updating records, and using pharmacy systems. High level of accuracy and attention to detail in labeling, stocking, and supporting prescription-related processes under supervision. Ability to stand for extended periods, manage physical tasks such as lifting and stocking, and maintain a tidy work environment. Demonstrated reliability, integrity, and respect for confidentiality in handling customer information. Previous experience in retail, pharmacy, or healthcare support is an advantage but not always required. High school diploma or equivalent; additional training in pharmacy assistance or healthcare support is a plus.

Company Description Winners Outsource is a professional services company that supports businesses with specialized operational and administrative functions. The organization focuses on delivering efficient, reliable, and standardized processes that help clients improve performance and reduce risk. By providing skilled personnel and structured workflows, Winners Outsource enables companies to maintain high levels of accuracy and compliance across their operations. The company values integrity, accountability, and continuous improvement in all client engagements.<br>Role Description The Branch Auditor and Inventory Checker is a full-time, on-site role based in Cairo, responsible for ensuring accurate inventory records and compliance with branch procedures. Day-to-day tasks include conducting physical inventory counts, verifying stock levels against system records, and identifying discrepancies or variances. The role also involves auditing branch processes, reviewing documentation for accuracy and completeness, and preparing clear reports on findings and recommendations. The Branch Auditor and Inventory Checker will collaborate with branch staff to resolve issues, support corrective actions, and help implement best practices for inventory control and operational efficiency.<br>Qualifications<br> <br>Candidates should possess strong skills in Inventory Accuracy and Inventory Control to maintain reliable stock records and minimize discrepancies. Candidates should possess hands-on experience with Physical Inventory processes, including stock counting, reconciliation, and variance analysis. Candidates should possess solid Auditing skills to review branch operations, documentation, and compliance with internal policies. Candidates should possess effective Communication skills to collaborate with branch teams, explain findings, and support corrective actions. Relevant experience in retail, warehousing, or multi-branch operations is beneficial. Strong attention to detail, numerical ability, and proficiency with spreadsheets or inventory systems are preferred. A diploma or bachelor’s degree in business, accounting, logistics, or a related field is advantageous. Ability to work on-site in Cairo, travel between branches if needed, and adhere to company standards and ethical guidelines.

Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services and customer experience management. In response to the AI era, the company has evolved its brand and capabilities to stay at the forefront of innovation. TP focuses on combining advanced technology with human empathy to deliver intelligent, modern, and reliable support solutions. The organization offers diverse career opportunities in dynamic environments where employees can grow and develop. TP is committed to building future-ready teams that help clients succeed in a constantly changing digital landscape. Role Description This full-time, on-site Customer Service Representative role supports an online shopping English-language account and is based at the new Giza site in Qesm El Giza. The representative will respond to customer inquiries through phone, chat, or email, providing accurate information about orders, products, deliveries, returns, and refunds. Responsibilities include resolving issues efficiently, documenting interactions in the system, following established procedures, and escalating complex cases when needed. The role involves maintaining a professional tone, meeting performance targets, and ensuring a positive shopping experience for every customer. Team members are expected to adhere to company policies, participate in training, and actively contribute to a supportive, inclusive work environment. Qualifications Strong English communication skills, both spoken and written, with the ability to explain information clearly and professionally. Customer service and problem-solving abilities, including handling complaints, de-escalating challenging interactions, and finding practical solutions. Basic computer and typing skills, with comfort using online platforms, CRM tools, and multitasking across different systems. Attention to detail and organizational skills to manage multiple customer requests, follow procedures, and maintain accurate records. Adaptability and teamwork, including willingness to work shifts, learn new processes, and collaborate effectively in a diverse environment. Prior experience in contact centers, retail, or e-commerce customer service is an advantage but not mandatory. High school diploma or equivalent; additional education in business, communications, or related fields is a plus.

Company Description El Ezaby Pharmacy is Egypt’s leading provider of health and personal care products, growing from a single pharmacy in 1975 into a major healthcare corporation. With nearly 40 years of experience, the group continues to expand its nationwide network of over 500 branches and multiple warehouses. El Ezaby Pharmacy has redefined the pharmacy profession in Egypt through innovative operational models and services such as home delivery, patient consultation, and health awareness initiatives. The company invests heavily in professional development, operating a dedicated training center to ensure pharmacists and team members provide service aligned with global standards. Team members are recognized as trusted advisors, contributing to the company’s strong reputation and ambitious regional growth plans. Role Description This is a full-time, on-site Pharmacist role based in Cairo & Giza . The Pharmacist will dispense medications accurately, review prescriptions for appropriateness, and provide clear counseling on dosage, side effects, and drug interactions. The role includes advising customers on over-the-counter products, health and personal care solutions, and supporting patient education initiatives. The Pharmacist will maintain proper storage, inventory, and documentation of medications, ensuring compliance with regulatory and company standards. Additional responsibilities include collaborating with colleagues to deliver high-quality service, participating in training programs, and supporting El Ezaby Pharmacy’s commitment to safe, patient-centered care. Qualifications Bachelor’s degree in Pharmacy (or equivalent) and a valid pharmacist license/registration in Egypt are required. Candidates should possess solid knowledge of pharmacology, drug interactions, dosage calculations, and therapeutic guidelines. Candidates should possess effective communication and interpersonal skills to advise patients, collaborate with colleagues, and provide customer-focused service. Candidates should possess the ability to work in a fast-paced environment, manage multiple tasks, and uphold high ethical and professional standards. Previous experience in community or retail pharmacy is preferred; familiarity with pharmacy management systems is an advantage. Commitment to continuous learning and participation in ongoing professional development and training programs.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Manager - People Partnering to join our Instashop team and be part of our growth. If you re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you. Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability. Translate business strategy into actionable people priorities. Drive alignment between business objectives and HR execution. Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning. Provide data driven recommendations on organizational health, retention, engagement, and capability gaps. Evolve Employee Experience by facilitating processes and developing new programs. Bridge management and employee relations by addressing demands, grievances or violations. Manage and control Manpower Plans &amp; Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees. Nurture a positive working environment and interactive communication through proper channels. Maintain and monitor HR Systems, Data, and procedures. Implement and manage performance appraisal cycles to drive high performance. Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence. Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus). Minimum of 7 years experience within HR Business Partnering. Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets. Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction. Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations. Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset. Ability to maintain confidentiality. Strong Communication skills (Written and Verbal).</p><p></p></section>