Residential supervisor Jobs

Recruitment & Selection:Assist in drafting Role Profiles, taking into consideration needs, role overlaps, and interdependencies. Create and post vacancy announcements via several social media platforms. Conduct interviews and shortlist entry level applicants and sending recommendations to hiring manager, as per guidelines and job requirements. Conduct new employee orientation, explain organizational personnel policies, benefits, procedures, and values to new employees. Process all necessary paperwork and ensure that all the needed documents are filled for recruitment process and new hires. Personnel & Employee Relations:Maintain both hard and digital copies of employees' records. Open employee files on HRS and provide employee with Punch Number. Handle the exit interview and follow up on the termination process. Coordinate and prepare offer letters, NSSF & MOF registration/termination forms and ensure completed paperwork is processed (pre-employment reference and background checks); ensure that all new employee procedures are correctly administered. Maintain an efficient system that tracks contract expiry, renewal and changes in contracts are adequately documented. Ensure smooth running of payroll in coordination with the Accounting Manager; time sheets, holiday management, sick leave, exit clearance, etc. to support payroll preparation Prepare the employment agreement, and documents of all employees. Prepare the medical insurance registration/termination forms and documents of all employees. Ensure all the internal documents are filled by staff and managers in due time. Prepare and handle any other personnel documents as needed (government, certificates, letter, etc.) Performance Management:Provide assistance by answering all enquiries regarding the process to guarantee conformity and consistency. Collect and process survey results, compile performance reports of each employee and share results with them, their direct supervisors, and Directors. Assisting in the planning of staff training & development when needed. General HR Tasks:Participate and assist in research related to HR issues, collecting information to support managerial decision-making. Staying up-to-date on best practices and suggesting adaptations to internal rules, regulations, and procedures accordingly. Updating internal HR documents when needed; communicating updates to staff as needed (HR memo, internal training, etc.) Make sure all employee records are filed correctly and kept confidential. Coordinate with providers (medical compensation insurance and workmen compensation) to manage appropriate covers and policies for staff. Assist in organizing yearly events and employee activities. Book tickets, renew and follow up on Visas for employees when applicable. Prepare and process per diem for cash travel for both management and employees. Organize and follow up on the schedule of drivers and coordinate with executive assistant when needed. Prepare and type employee official warnings.<br>COMPETENCIES § Excellent analytical and time management skills§ People oriented and results driven§ Competence to build and effectively manage interpersonal relationships at all levels of the company<br>QUALIFICATIONS Education: Bachelor’s degree in Human Resources Related Work Experience: Minimum 2 years of experience in human resources management Language Skills: Strong command of English – French - Arabic languages

HR Operations Manager – Manufacturing Plant Job Title HR Operations Manager Reporting ToReports directly to the HR Director Job Summary The HR Operations Manager is responsible for leading and managing core HR operational functions within the manufacturing plant, including payroll administration, personnel administration, HRIS management, employee benefits operations, HR compliance, and employee records management. The role ensures efficient HR service delivery, compliance with labor laws and company policies, and continuous improvement of HR processes to support plant operations and workforce effectiveness.<br>Key Responsibilities Payroll Operations Oversee end-to-end payroll processing for plant employees, ensuring accuracy, timeliness, and compliance. Coordinate attendance, overtime, shift allowances, deductions, and final settlements. Ensure compliance with labor laws, tax regulations, and social insurance requirements. Resolve payroll discrepancies and employee payroll inquiries. Liaise with Finance regarding payroll reconciliation and reporting. Personnel Administration Manage employee personnel records and documentation. Oversee onboarding, employment contracts, transfers, promotions, disciplinary actions, and terminations. Ensure compliance with labor legislation and internal HR policies. Handle government-related HR documentation and audits where applicable. Maintain accurate employee files and HR documentation standards. HRIS Management Administer and maintain HRIS data accuracy and integrity. Generate HR reports, dashboards, and workforce analytics. Coordinate HR system updates, user access, and process improvements. Support automation and digitization of HR operations. Ensure confidentiality and security of employee information. Benefits Administration Manage employee benefits programs including medical insurance, transportation, leave administration, and other company benefits. Coordinate with external providers and insurance vendors. Support employee communication regarding benefits enrollment and claims. Monitor benefits utilization and recommend operational improvements. HR Operations & Compliance Develop and improve HR operational procedures and service standards. Ensure HR compliance with labor regulations, company policies, and audit requirements. Support internal and external audits related to HR operations. Monitor HR operational KPIs and prepare periodic reports for management. Identify opportunities for process optimization and operational efficiency. Employee Support Act as the primary escalation point for HR operational issues. Support employee relations matters from an operational perspective. Ensure high-quality HR service delivery to plant employees and supervisors.<br>Qualifications & Experience Bachelor’s degree in Business Administration, or related field.10 - 13 years of HR experience, with strong exposure to payroll, personnel, HRIS, and benefits administration. Experience within a manufacturing or industrial environment is strongly preferred. Strong knowledge of labor law, payroll practices, and HR operations. Experience using HRIS and payroll systems. Excellent analytical, organizational, and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in Microsoft Office applications, especially Excel.<br>Key Competencies HR Operations Management Payroll Administration HRIS & Data Management Personnel Administration Benefits Administration Compliance & Audit Management Process Improvement Attention to Detail Confidentiality & Integrity Team Leadership Reporting & Analytics<br>Working Relationships HR Director Finance Department Plant Management Department Heads & Supervisors External Benefits & Insurance Providers Government and Labor Authorities

HR Operations Manager – Manufacturing Plant Job Title HR Operations Manager Reporting ToReports directly to the HR Director Job Summary The HR Operations Manager is responsible for leading and managing core HR operational functions within the manufacturing plant, including payroll administration, personnel administration, HRIS management, employee benefits operations, HR compliance, and employee records management. The role ensures efficient HR service delivery, compliance with labor laws and company policies, and continuous improvement of HR processes to support plant operations and workforce effectiveness.<br>Key Responsibilities Payroll Operations Oversee end-to-end payroll processing for plant employees, ensuring accuracy, timeliness, and compliance. Coordinate attendance, overtime, shift allowances, deductions, and final settlements. Ensure compliance with labor laws, tax regulations, and social insurance requirements. Resolve payroll discrepancies and employee payroll inquiries. Liaise with Finance regarding payroll reconciliation and reporting. Personnel Administration Manage employee personnel records and documentation. Oversee onboarding, employment contracts, transfers, promotions, disciplinary actions, and terminations. Ensure compliance with labor legislation and internal HR policies. Handle government-related HR documentation and audits where applicable. Maintain accurate employee files and HR documentation standards. HRIS Management Administer and maintain HRIS data accuracy and integrity. Generate HR reports, dashboards, and workforce analytics. Coordinate HR system updates, user access, and process improvements. Support automation and digitization of HR operations. Ensure confidentiality and security of employee information. Benefits Administration Manage employee benefits programs including medical insurance, transportation, leave administration, and other company benefits. Coordinate with external providers and insurance vendors. Support employee communication regarding benefits enrollment and claims. Monitor benefits utilization and recommend operational improvements. HR Operations & Compliance Develop and improve HR operational procedures and service standards. Ensure HR compliance with labor regulations, company policies, and audit requirements. Support internal and external audits related to HR operations. Monitor HR operational KPIs and prepare periodic reports for management. Identify opportunities for process optimization and operational efficiency. Employee Support Act as the primary escalation point for HR operational issues. Support employee relations matters from an operational perspective. Ensure high-quality HR service delivery to plant employees and supervisors.<br>Qualifications & Experience Bachelor’s degree in Business Administration, or related field.10 - 13 years of HR experience, with strong exposure to payroll, personnel, HRIS, and benefits administration. Experience within a manufacturing or industrial environment is strongly preferred. Strong knowledge of labor law, payroll practices, and HR operations. Experience using HRIS and payroll systems. Excellent analytical, organizational, and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in Microsoft Office applications, especially Excel.<br>Key Competencies HR Operations Management Payroll Administration HRIS & Data Management Personnel Administration Benefits Administration Compliance & Audit Management Process Improvement Attention to Detail Confidentiality & Integrity Team Leadership Reporting & Analytics<br>Working Relationships HR Director Finance Department Plant Management Department Heads & Supervisors External Benefits & Insurance Providers Government and Labor Authorities

Company Description United Printing Company was formed through the merger of Faden Media and Silicon Advertisement, combining two established marketing and advertising businesses into a single, stronger organization. Silicon Advertisement, founded in 2007 and operational from 2009, brought deep industry experience and a proven track record to the merger. Today, United Printing Company competes as a unified, innovative player in the marketing and advertising space, delivering integrated print and media solutions. The company focuses on high-quality output, creative execution, and reliable service to help clients achieve measurable brand impact. Team members join a growing organization that values collaboration, technical excellence, and continuous improvement.<br>WE’RE HIRING | SENIOR TECHNICAL ENGINEERING MANAGER – POSM<br>United Printing Company is looking for a highly experienced Senior Technical Engineering Manager to lead our technical engineering team and act as the key link between Engineering, Design, and Factory Production. Location: Egypt Position: Offshore Role Industry: BTL / POSM / Retail Branding / Production<br>About the Role We are looking for a strong technical leader with extensive hands-on experience in POSM production who understands how to transform creative concepts into accurate, practical, and production-ready technical drawings. The successful candidate will lead a team of engineers responsible for preparing technical drawings and will work closely with factory production teams to ensure that designs are technically feasible, properly detailed, and efficiently manufactured.<br>Key Responsibilities• Lead, manage, and develop a team of technical engineers.• Review and approve technical drawings before they are released to production.• Ensure all drawings are accurate, detailed, and fully executable.• Translate creative/design concepts into practical manufacturing solutions.• Work directly with factory production workers and supervisors to resolve technical issues.• Provide technical guidance during fabrication, assembly, finishing, and production.• Ensure proper selection and application of materials and manufacturing methods.• Identify potential production challenges before manufacturing starts.• Coordinate between Engineering, Design, Production, Projects, and other relevant departments.• Review prototypes and production samples to ensure they match approved designs.• Develop engineering standards, drawing standards, and technical procedures for the team.• Troubleshoot technical and production problems and provide practical solutions.• Ensure the engineering team understands real-world manufacturing limitations and requirements.• Continuously improve production methods, technical solutions, efficiency, and material utilization.<br>What We’re Looking For10+ years of strong engineering / technical experience, preferably with significant experience in BTL, POSM, retail branding, displays, exhibitions, or similar production environments. Extensive POSM knowledge is a MUST. Proven experience leading a team of engineers and technical draftsmen. Strong understanding of how POSM products are actually manufactured and assembled. Excellent knowledge of materials such as MDF, plywood, wood, metal, acrylic, PVC, foam, plastics, printing materials, lighting, and mixed-material structures. Strong understanding of fabrication and production processes. Excellent ability to read, prepare, review, and approve detailed technical/shop drawings. Strong knowledge of Auto CAD and other relevant technical drawing software. Ability to communicate effectively with factory workers, production supervisors, engineers, designers, and management. Strong problem-solving skills with a hands-on, factory-oriented mindset.<br>The Ideal Candidate:We are not looking for someone who only knows how to draw. We need a technical leader who understands:Design → Engineering → Materials → Fabrication → Assembly → Production → Final Product Someone who can look at a drawing and immediately understand whether it can actually be manufactured, how it should be manufactured, and how to guide the production team to execute it correctly. If you have deep POSM expertise, strong technical leadership experience, and extensive factory production knowledge, Please apply.

Purpose: The Vice President for Management and Operations (VP for M&O) provides executive strategic leadership and is accountable for the University's operational and service infrastructure. This executive role is responsible for overseeing the efficient, safe, and effective delivery of all core campus operations, including buildings and grounds, campus services and security. The position ensures that all buildings meet safety and regulatory standards and leads the division to deliver client-centered service. It will also align with the University Architect for all buildings and renovation projects and off-campus real estate properties.<br>Responsibilities:Executive Strategy and Operational Accountability: Provide executive strategic leadership and assume full operational oversight for all physical and service infrastructure, energy, maintenance, campus services and security, ensuring seamless coordination and performance Facilities, Infrastructure, and Energy Management: Oversee the maintenance, repair, and improvement of the University's physical facilities for all campuses and properties Develop and implement comprehensive maintenance programs for campus buildings, grounds, and infrastructure Ensure utilities and energy solutions meet University needs, track energy performance, usage, and costs, and promote efficiency initiatives where possible Core Campus Services and Client Experience: Lead the delivery of a wide range of essential services, including, but not limited to, landscaping, housekeeping, housing, transportation, events and food services, medical services, travel, and business support Champion a client-centered culture and service-driven approach Strategic Oversight of Security and Safety: Provide strategic leadership and oversight of all campus security and safety programs, encompassing security operations, environmental health and safety, fire safety, and emergency management, and ensuring compliance with regulations and protecting university personnel, assets, and information. Financial Stewardship and Compliance: Develop effective processes to manage all major contracts, budgets, and staffing. Ensure all buildings meet safety and regulatory standards. Oversee the assessment and management of security and environmental, health and safety (EHS) risks, ensuring compliance with all applicable laws and regulations Policy, Performance, and Collaboration: Develop and implement divisional policies and procedures, including a comprehensive standard operating procedure (SOP) handbook Develop and monitor key performance indicators (KPIs) for the different departments Partner with other departments and leadership to address facility-related needs and support operational requirements with a customer service focus<br>Requirements:Minimum Education Requirements:Bachelor's degree in any engineering discipline, master's degree preferred<br>Experience:Minimum 20 years of progressive facility management or operations experience, with a minimum of 10 years in an executive leadership role Strong track records in maintenance and operations are essential Skills:Facilities Management Expertise: Proven executive experience in managing and maintaining large-scale, complex institutional facilities and diverse operational assets Strategic Business Acumen: Ability to align all M&O operational priorities directly with the University's overarching institutional goals and financial strategy Executive Management: Ability to set priorities, monitor progress, track details, and develop or implement strategic action plans to achieve organizational goals, including assessing and resolving complex problem situations Strategic Leadership: Ability to positively influence others, assess situations for importance or risks, and make clear, timely decisions aligned with organizational vision and values Communication: Strong verbal and written communication skills are mandatory for stakeholder engagement and executive reporting Conflict Resolution: High proficiency in negotiation, conflict resolution, and delivering persuasive presentations to executive and governing bodies<br>This position is open until filled Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

At RAF Specialty Coffee, we believe that exceptional customer experiences start with exceptional people. We are looking for a passionate and experienced Trainer to lead learning and development initiatives across our branches and support the growth of our teams through impactful training programs, coaching, and performance development. Key Responsibilities: Learning & Development• Conduct Training Needs Analysis (TNA) based on performance evaluations, operational requirements, customer feedback, and business objectives.• Develop annual and quarterly training plans aligned with company growth and operational priorities.• Design engaging training materials, presentations, manuals, SOP guides, and development programs.• Ensure training content remains updated with operational standards, products, recipes, and company procedures.<br>Specialty Coffee & Barista Development• Deliver professional training programs covering specialty coffee knowledge, coffee origins, processing methods, roasting profiles, brewing techniques, and sensory evaluation.• Conduct practical Barista Skills training, including Espresso Extraction, Milk Science, Latte Art, and workflow efficiency.• Evaluate and certify Baristas based on predefined operational and quality standards.• Organize regular coffee cupping sessions and knowledge-sharing workshops.<br>Operations & Customer Experience Training• Train employees on customer service excellence, hospitality standards, complaint handling, and customer engagement.• Ensure consistent implementation of operational procedures and service standards across all branches.• Conduct branch visits and field coaching sessions to monitor training effectiveness and reinforce learning.<br>Leadership Development• Support the development of Supervisors, Team Leaders, and Branch Managers through structured leadership development programs.• Deliver training programs focused on communication, coaching, team management, problem-solving, and performance management.• Contribute to succession planning initiatives by identifying and developing high-potential employees.<br>Onboarding & Performance Support• Design and deliver onboarding programs for new employees.• Reduce time-to-productivity for new hires through structured onboarding and practical coaching.• Collaborate with managers to address performance gaps through targeted coaching and development plans.<br>Training Evaluation & Reporting• Measure training effectiveness through assessments, observations, practical evaluations, and performance improvement indicators.• Maintain accurate training records and employee development histories.• Prepare periodic reports and dashboards highlighting training completion rates, effectiveness, and development opportunities.<br>Requirements Education• Bachelor's Degree in Business Administration, Human Resources, Hospitality Management, Education, or a related field.<br>Experience• 3–5 years of experience in Training, Learning & Development, Operations Training, or a similar role.• Experience within Specialty Coffee, Food & Beverage, Hospitality, Retail, or Multi-Branch Operations is highly preferred.• Proven experience delivering both classroom and on-the-job training programs.<br>Technical Skills• Training Needs Analysis (TNA)• Learning & Development Programs• Instructional Design• Performance Coaching• Customer Service Training• Operational Excellence Training• Training Reporting & Analytics<br>Preferred Qualifications• Specialty Coffee Industry experience.• Train-the-Trainer Certification.• HACCP or Food Safety Certification is a plus.• Experience using Learning Management Systems (LMS).<br>What We're Looking For<br>• Excellent presentation and facilitation skills.• Strong communication and interpersonal abilities.• Passion for developing people and transferring knowledge.• High energy and ability to engage diverse audiences.• Strong planning, organization, and follow-up skills.• Ability to travel between branches when required.<br>Join RAF Specialty Coffee and help us build exceptional teams, develop future leaders, and deliver outstanding customer experiences across every branch.<br>???? To apply, send your CV to: careers@raf-coffee.com

Job Description Technical Manager – Wipes Production Line Job Summary The Technical Manager – Wipes Production Line is responsible for the technical operation, process optimization, product quality, and continuous improvement of all wet wipes manufacturing activities. The role ensures efficient production, regulatory compliance, equipment reliability, and successful development of new products while maintaining the highest quality and safety standards. Key Responsibilities Production & Process Management• Manage all technical aspects of wet wipes manufacturing.• Optimize production processes to improve efficiency, reduce waste, and increase productivity.• Monitor production parameters and implement corrective actions when required.• Ensure production targets are achieved while maintaining product quality. Product Development• Support the development and industrialization of new wet wipe products.• Work closely with the R&D team during product trials and scale-up.• Validate manufacturing processes for new formulations and substrates.• Improve existing products based on customer feedback and production performance. Equipment & Maintenance• Oversee installation, commissioning, and qualification of new production equipment.• Coordinate preventive and corrective maintenance activities with the maintenance department.• Troubleshoot technical issues related to converting machines, liquid preparation systems, dosing units, folding systems, packaging machines, and labeling equipment.• Recommend equipment upgrades and process improvements. Quality & Regulatory Compliance• Ensure compliance with GMP, ISO standards, and company quality procedures.• Work closely with QA/QC to investigate production deviations and customer complaints.• Implement CAPA (Corrective and Preventive Actions).• Ensure compliance with local and international cosmetic, personal care, and disinfectant regulations where applicable. Continuous Improvement• Lead Lean Manufacturing and Continuous Improvement initiatives.• Reduce downtime, waste, rejects, and production costs.• Monitor KPIs including:o OEE (Overall Equipment Effectiveness)o Production Yieldo Downtimeo Waste Percentageo Customer Complaintso Line Efficiency Team Leadership• Lead and mentor production engineers, supervisors, and technical staff.• Conduct technical training for operators.• Evaluate team performance and identify development opportunities.• Foster a culture of safety, quality, and continuous improvement. Health, Safety & Environment• Ensure compliance with all HSE regulations.• Promote safe machine operation and safe chemical handling.• Participate in risk assessments and safety audits. Qualifications• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, or a related field.• 7–10+ years of manufacturing experience.• Minimum 3–5 years of experience in wet wipes manufacturing.• Experience with automatic wipes converting and packaging lines is highly preferred. Required Technical Skills• Wet wipes manufacturing processes.• Nonwoven materials and substrate technologies.• Lotion formulation and dosing systems.• Flow pack packaging machines.• PLC-controlled production equipment.• Lean Manufacturing and Six Sigma principles.• GMP and ISO quality systems.• Root Cause Analysis (RCA), FMEA, and CAPA.• Production planning and process optimization. Soft Skills• Strong leadership and people management.• Excellent problem-solving and analytical skills.• Effective communication and cross-functional collaboration.• Decision-making under pressure.• Project management and organizational skills. Key Performance Indicators (KPIs)• Production efficiency.• OEE improvement.• Downtime reduction.• Scrap and waste reduction.• Product quality and customer complaint rate.• On-time production delivery.• Successful implementation of new products.• Maintenance effectiveness.• Cost reduction initiatives.• Team performance and technical development.

<p><strong>About the Company</strong></p><p><strong>We are a well-established Petroleum Services company providing specialized solutions to the Oil &amp; Gas industry. Our expertise includes OCTG Services, API &amp; Premium Connection Rethreading, Machine Shop Manufacturing, Repair, Bucking Operations, Welding, Hard banding, and related workshop and field services.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Job Purpose</strong></p><p><strong>We are seeking an experienced Quality Control Manager to lead all Quality Control activities across workshop and field operations. The successful candidate will ensure that all inspection, testing, manufacturing, repair, welding, and threading activities fully comply with customer specifications, API standards, and company quality requirements while leading a high-performing quality team.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Lead and manage all Quality Control Engineers, Supervisors, and Inspectors.</strong></p></li><li><p><strong>Develop and implement inspection and testing plans for all operational activities.</strong></p></li><li><p><strong>Oversee quality control activities related to OCTG, Machine Shop Manufacturing, API &amp; Premium Connection Rethreading, Repair, Bucking, Welding, Hardbanding, Cleaning, and Field Services.</strong></p></li><li><p><strong>Ensure compliance with API specifications, ISO requirements, customer specifications, and Premium Connection standards.</strong></p></li><li><p><strong>Supervise dimensional inspection, thread inspection, welding inspection, NDT coordination, and final product release.</strong></p></li><li><p><strong>Review and approve inspection reports, quality dossiers, certificates, and final release documentation.</strong></p></li><li><p><strong>Ensure calibration, traceability, and control of inspection and measuring equipment.</strong></p></li><li><p><strong>Coordinate customer inspections and third-party inspection activities.</strong></p></li><li><p><strong>Investigate non-conformities, customer complaints, and field failures while leading RCA and CAPA activities.</strong></p></li><li><p><strong>Monitor QC KPIs and implement initiatives to reduce defects, rework, and quality costs.</strong></p></li><li><p><strong>Collaborate closely with QA, Operations, Engineering, and HSE teams to improve product quality and operational performance.</strong></p></li><li><p><strong>Develop and mentor QC personnel to ensure technical competency and operational excellence.</strong></p></li><li><p><strong>Regular travel to company workshops and operational sites is required.</strong></p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What s On Your Plate? Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices. Accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Managing stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Works closely and guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected. Leading a team of 4 Demand planners</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><ul><li>Past experience in FMCG in demand planning and replenishment is a must</li><li>Past Experience in Warehouse management or 3pl partner relation is a must</li><li>Data and detail-oriented</li><li>Tech-Savvy</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders</li><li>Leads, coordinating, and facilitating the work of others, have supervisory responsibilities</li><li>Takes a broad perspective to problems and spots new, less obvious solutions</li><li>Performs a variety of the most complex tasks and/or leads one or more teams</li><li>Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><p></p></section>

Job Summary:The Chocolate Production & R&D Manager is responsible for leading the end-to-end chocolate manufacturing operation while driving product innovation and continuous improvement initiatives. The role combines operational leadership with technical expertise in chocolate processing, product formulation, quality improvement, cost optimization, and new product development. The successful candidate will ensure world-class production standards, optimize manufacturing performance, develop innovative chocolate products, and collaborate closely with Quality, Supply Chain, Procurement, Sales, and Marketing to support business growth.<br>Key Responsibilities:Production Management:Lead and manage all chocolate production operations to achieve production targets, quality standards, and cost objectives. Develop and execute production plans in coordination with Supply Chain and Planning teams. Ensure optimum utilization of manpower, machinery, and production resources. Monitor production efficiency, productivity, waste, and Overall Equipment Effectiveness (OEE). Drive continuous improvement initiatives to maximize operational efficiency. Ensure production schedules are achieved while maintaining product quality and food safety standards. Identify production bottlenecks and implement corrective actions. Monitor production KPIs and prepare regular operational reports. Research & Development:Lead the development of new chocolate products, recipes, and product innovations. Improve existing formulations to enhance taste, texture, shelf life, and cost efficiency. Conduct product benchmarking and competitive market analysis. Lead pilot production trials and industrial scale-up activities. Collaborate with Marketing and Commercial teams on new product launches. Evaluate new raw materials and alternative ingredients. Optimize recipes while maintaining product quality and profitability. Maintain technical documentation for all formulations. Food Safety & Quality:Ensure compliance with GMP, HACCP, ISO 22000, BRC, and food safety regulations. Work closely with QA/QC teams to maintain product quality. Lead investigations related to quality deviations and customer complaints. Ensure compliance with internal quality procedures. Participate in internal and external quality audits. Operational Excellence:Implement Lean Manufacturing and Continuous Improvement initiatives. Reduce production waste and improve production yields. Optimize manufacturing costs through process improvements. Monitor production performance using KPIs and dashboards. Lead root cause analysis and corrective actions. Team Leadership:Lead, coach, and develop Production Supervisors, Engineers, Technicians, and R&D Specialists. Conduct performance evaluations and identify development needs. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Build technical capabilities within the production team. Cross-Functional Collaboration:Coordinate with Procurement regarding raw materials. Work with Supply Chain on production planning. Support Marketing during new product development. Collaborate with Finance on production costing. Coordinate with Engineering on equipment improvements. Budget & Cost Control:Manage departmental budgets. Monitor manufacturing costs. Improve production efficiency and reduce waste. Support annual budgeting and forecasting.<br>Qualifications:Bachelor's Degree in Food Science, Food Technology, Chemical Engineering, Industrial Engineering, or a related discipline. Master's degree is an advantage.10–15 years of experience in food manufacturing. Minimum 5 years in a managerial role. Proven experience in chocolate manufacturing is mandatory. Experience in R&D and New Product Development (NPD). Experience with multinational or leading FMCG manufacturers is preferred.<br>Technical Skills:Chocolate manufacturing technologies. Cocoa processing. Recipe formulation. Product development. Production planning. Lean Manufacturing. HACCP. GMP. ISO 22000. Food Safety Management Systems. CAPA. OEE analysis. Cost optimization. ERP systems (SAP, Oracle, Microsoft Dynamics, etc.). Advanced Microsoft Excel.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br><br>JOB PURPOSE(Explain at a high-level in two or three sentences the main purpose of the job and why the job exists and how it contributes to the company and departmental end-results)<br>The main objective of quality and customer’s insights is maintaining high quality service standards across different touchpoints, which requires the development of thresholds and benchmarks for service standards, monitoring the adherence, identify gaps, set, and own the required actions to improve, fix and to enhance the customer experience. This will be through leading Quality and insights team to assess customers interactions across different channels, front liners training , continuous monitoring, evaluation and apply relevant controls of the provided service to customers via Contact Center, customer complaints and requests processing as well as by tracking and reporting , VOC ( CSAT , NPS , Post interactions surveys , ad hoc and regular in alignment with relevant stakeholders and top management and run relevant quality forums and comities.<br>JOB DUTIES AND RESPONSIBILITIES<br>Responsible for preparing and providing training for new joiners with all required soft skills and Handling guidelines, implementations, and techniques in addition to ensure product awareness and consistency throughout the frontline staff, in addition to ongoing coaching, development training for existing contact center agents based on their performance and KPIs.<br>Maintain agreed controls that improve quality and efficiency, to eventually reach exceptional customer experience with Maintain customer experience culture that positively impact the customer’s perception of Bank.constantly reviewing the process of Quality Standards and adapting efficient and effective to changes providing guidance and support as needed.<br>Monitor agreed targeted activities (Calls, Chats, social media, service request, complaints) …etc vs benchmark.<br>Report and follow up on activities below benchmark to ensure service delivery accuracy<br>Come up with creative scenarios to support contact center representatives during customer contacts.<br>Run calibration sessions with supervisors to ensure consistency of quality and maintain standards<br>Work closely with all functions activities and collaborates with team and stakeholders to identify issues and develop required rectification<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor's degree. Track record of customer support & experience management. Strong knowledge of different quality standards and customer satisfaction methodologies. Strong knowledge and experience for Contact Center Operations. Full awareness of all customer care processes & systems. Previous experience in Banking and-or customer experience field. Creative thinking with good communication & negotiation skills. Excellent interpersonal skills. Awareness with experience measurement and KPI’s. Minimum of 5 years as total experience in Customer Service, Customer experience, Quality, Reporting.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SCOPE</strong><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, and providing a courteous, professional, efficient, and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><strong>OVERALL OBJECTIVES</strong><br>The job of <strong>Restaurant Hostess</strong> is executed satisfactorily when:<br><ul><li>All rules &amp; regulations are strictly adhered to within the hotel including the hotel’s policy on fire and safety as well as hygiene regulations including HACCP.</li><li>The service team is well managed, having delegated the appropriate tasks to the team members.</li><li>A High quality of product and service is maintained in the outlet.</li><li>The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.</li></ul><br><strong>MAIN RESPONSIBILITIES</strong><br><ul><li>Responsible to Assistant Restaurant Manager / Restaurant Manager</li><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotel's dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional, and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.</li><li>Be knowledgeable about operating the existing POS system based on the trained responsibility level assigned in the department.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health &amp; safety.</li><li>Maintain a good rapport and work relations with staff in the assigned department and within the hotel.</li><li>Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.</li><li>Undertake reasonable tasks and secondary duties as assigned by the Department Head.</li><li>Respond to any changes in the department as dictated by the hotel management.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned.&nbsp;</li><li>Project at all times a positive and motivated attitude and exercise self-control.</li><li>Maintain and update the restaurant's guest history.</li><li>Maintain a legible and up-to-date reservation book.</li><li>Maintain and coordinate the printing of the respective restaurant menus.</li><li>Maintain excellent communication with all related departments i.e</li><li>Guest Services and Concierge departments</li><li>Restaurant Reservations</li><li>All other F&amp;B outlets, In-Room dining, and Banquet Service</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>1. JOB DETAILS:</strong></p><br><p>Position Title: Senior Finance Consultant</p><br><p>Grade: </p><br><p>Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ERP Manager</p><br><p>Business Line/ Department: Solutions/IT</p><br><p><strong>2. JOB DIMENSIONS:</strong></p><br><p>Number of Staff Supervised (Direct Reports):&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; As per approved OS</p><br><p>Financial Responsibility:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><br><p><strong>3. JOB PURPOSE: </strong></p><br><p>&nbsp;The Job Holder is Responsible to Provides expert functional consulting for D365 Finance &amp; Operations Finance modules at Almanea, leading configuration, implementation, and support of Financial Management, Accounts Payable/Receivable, Fixed Assets, Budgeting, and Financial Reporting capabilities.</p><br><p><strong>4. Job Deliverables - Accountability</strong></p><br><p>Description</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliverables</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Finance business requirements &amp; process analysis (GL, AP, AR, Fixed Assets, Tax)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Functional design documents (FDDs) &amp; ERP configuration specifications</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fit-Gap analysis reports (standard ERP vs customization)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data migration &amp; financial data validation reports (balances, transactions)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UAT testing results &amp; business sign-off documentation</p><br><p><strong>5. Know How (applying of knowledge &amp; skills in job tasks)</strong></p><br><p><strong>Description</strong></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ………. Duties</p><br><p>Finance Module Expertise</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead configuration and implementation of D365 F&amp;O Financial Management modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide expert guidance on chart of accounts design, financial dimensions, and reporting structures.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage period-end and year-end close processes in D365 Finance.</p><br><p>&nbsp;Business Requirements &amp; Design</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct requirements workshops with Almanea Finance teams.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Produce functional specifications and configuration guides for Finance modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead UAT and end-user training for Finance workstreams.</p><br><p>&nbsp; Ongoing Support &amp; Optimisation</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide L2/L3 support for Finance module issues.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and implement Finance process improvements and system optimization.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep current with D365 Finance feature updates and assess impact for Almanea.</p><br><p>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Discipline Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food &amp; Beverage<br>• Sales &amp; Marketing (BMSC)<br>• Human Resources<br>• Safety &amp; Security (Loss Prevention)<br>• Finance<br>The Specialization Course&nbsp;<br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Beverage operations management:</strong></p> <ul> <li>Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.</li> <li>Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.</li> <li>Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.</li> </ul> <p><strong>Team leadership:</strong></p> <ul> <li>Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.</li> <li>Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to enhance performance and career growth.</li> <li>Conduct performance reviews, provide feedback, identify areas for improvement, and support development plans to enhance team effectiveness and ensure a motivated team culture.</li> </ul> <p><strong>Menu development & innovation:</strong></p> <ul> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.</li> <li>Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.</li> <li>Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.</li> </ul> <p><strong>Inventory & stock management:</strong></p> <ul> <li>Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.</li> <li>Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.</li> <li>Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.</li> </ul> <p><strong>Cost control & revenue growth:</strong></p> <ul> <li>Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.</li> <li>Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.</li> <li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.</li> </ul> <p><strong>Guest experience & satisfaction:</strong></p> <ul> <li>Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.</li> <li>Address guest complaints or concerns promptly and professionally, ensuring swift resolution to maximize guest satisfaction.</li> <li>Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.</li> </ul> <p><strong>Health & safety compliance:</strong></p> <ul> <li>Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.</li> <li>Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.</li> <li>Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.</li> </ul> <p><strong>Staff scheduling & budgeting:</strong></p> <ul> <li>Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.</li> <li>Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.</li> <li>Monitor staffing levels and adjust as necessary based on business needs and guest demand.</li> </ul> <p><strong>Reporting & documentation:</strong></p> <ul> <li>Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.</li> <li>Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.</li> <li>Provide insights and recommendations to senior management for continuous improvement.</li> </ul> <p><strong>Collaboration with other departments:</strong></p> <ul> <li>Work closely with the food & beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.</li> <li>Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.</li> </ul> <p><strong>Promotions & events:</strong></p> <ul> <li>Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.</li> <li>Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: Minimum of 3-5 years in a supervisory or leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.</li> <li>Education: Bachelor’s degree in hospitality management, business administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li> <li>Ability to create unique and appealing beverage menus tailored to guest preferences.</li> <li>Strong financial acumen and experience in managing budgets, costs, and profitability.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing, and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>Or</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h5>Managing discipline work, projects, and policies</h5> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h5>Supporting property operations</h5> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h5>Managing and monitoring activities that affect the customer and guest experience</h5> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h5>Supporting profitability</h5> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h5>Supporting safety standards and work procedures</h5> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h5>Additional responsibilities</h5> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18-month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>