Residential supervisor Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and skilled Bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.</p><p>Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards</p><p>Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality</p><p>Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences</p><p>Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth</p><p>Monitor guest consumption responsibly and promote safe, responsible drinking practices</p><p>Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations</p><p>Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation</p><p>Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors</p><p>Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences</p><p>Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings</p><p>Support and mentor team members, fostering a collaborative and inclusive work environment</p><p>Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge</p><p>Adhere to all local beverage regulations and licensing requirements specific to Egypt</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1-2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment</li><li>Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards</li><li>Proven track record of delivering exceptional guest service in a fast-paced environment</li><li>High school diploma or equivalent required</li><li>Completion of a recognized bartending or mixology certification program required</li><li>Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency</li><li>Excellent guest service, interpersonal, and communication skills with a customer-focused mindset</li><li>Strong multitasking ability and composure when working under pressure in high-volume settings</li><li>Proficiency in cash handling and point-of-sale (POS) systems</li><li>Inventory management and stock control capabilities</li><li>Awareness of allergies, dietary restrictions, and special guest requirements</li><li>Positive, proactive attitude with a collaborative, team-oriented approach</li><li>Organizational and time management skills with attention to detail</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li><li>Fluent in English (written and verbal)</li><li>Arabic language skills are beneficial for this location</li><li>Knowledge of local beverage regulations and licensing requirements in Egypt</li><li>Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence</li></ul><p></p></section>

Brief Introduction of TCL & MEABG TCL, since its foundation in 1981, has grown into a global enterprise with preliminary international competitiveness. TCL Industries focuses on the home and commercial appliances, provides users with products and services for intelligent and healthy life, further deepens the transformation from the top global home appliance company to a global leading intelligent technology company, and sets out the aim of over RMB 250 billion revenues by 2026. Businesses of TCL Industries mainly include intelligent screen, home appliance, mobile phone, intelligent commercial display, home Internet, AI x IoT service platform, innovation, etc. Why TCL? Join a global leader in consumer electronics and technology innovation. Work in a dynamic, fast-paced environment with opportunities for growth and development. Competitive salary, benefits, and a flexible working culture. Collaborative team atmosphere with a focus on innovation and impact. TCL adheres to the talent-driven strategy, and we look forward to your joining and taking your responsibilities to take our brand experience to the next level!<br>Mid-East & Africa Business Group (MEABG) Driving TCL's expansion across the Middle East and Africa, we're building an AI x IoT ecosystem around our smart display solutions and home appliance portfolio (air conditioners, refrigerators, washers), as well as smart devices. Our mission is to become the region's leading smart home solutions provider. MEABG employs 400+ professionals across nationalities. Operations span the Middle East and Africa through 5 subsidiaries: Pakistan, UAE (Dubai), Turkey, South Africa, and Morocco, as well as 4 regions: East Africa, North Africa, West Africa, Saudi Arabia.<br>3 Open Positions : Sales Account Manager - 2 positions in Cairo and 1 in Giza<br>Responsibilities:Drive sell-through sales across assigned Modern Trade accounts and Independent Retailers. Achieve monthly and quarterly sales targets as defined by the Sales Manager. Build and maintain strong relationships with buyers, store managers, and retail stakeholders. Ensure product availability, proper assortment, and healthy stock levels across all accounts. Monitor sell-out performance and take corrective actions to improve sales results. Execute promotional activities and ensure effective implementation in-store. Coordinate with promoters and supervisors to enhance product visibility and customer engagement. Identify new business opportunities within assigned territories and retail channels. Monitor competitor activities, pricing, and market trends to support decision-making. Prepare daily/weekly sales reports and provide accurate market feedback. Support product launches and marketing campaigns at retail level.<br>Requirements: 2–4 years of experience in sales, preferably in Consumer Electronics, Home Appliances. Strong experience dealing with Modern Trade and/or Independent Retailers. Proven ability to achieve sales targets in a field sales environment. Strong communication, negotiation, and relationship-building skills. Good analytical skills and attention to detail. Ability to work under pressure and handle multiple accounts. Bachelor's Degree is preferred.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices. Accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Managing stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Works closely and guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected. Leading a team of 4 Demand planners</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Past experience in FMCG in demand planning and replenishment is a must</li><li>Past Experience in Warehouse management or 3pl partner relation is a must</li><li>Data and detail-oriented</li><li>Tech-Savvy</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders</li><li>Leads, coordinating, and facilitating the work of others, have supervisory responsibilities</li><li>Takes a broad perspective to problems and spots new, less obvious solutions</li><li>Performs a variety of the most complex tasks and/or leads one or more teams</li><li>Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><p></p></section>

The Project Manager is responsible for planning, executing, monitoring, and successfully delivering infrastructure construction projects on time, within budget, and in compliance with quality, safety, and contractual requirements. The role involves coordinating with clients, consultants, subcontractors, suppliers, and internal teams to ensure efficient project execution and client satisfaction.<br><br>Key Responsibilities<br>:<br>Plan, organize, and manage all phases of infrastructure construction projects. Develop project schedules, work programs, and resource allocation plans. Ensure projects are completed according to contract specifications and client requirements. Monitor project progress and implement corrective actions when necessary. Review contract documents, specifications, and drawings. Ensure compliance with contractual obligations. Manage variations, claims, extensions of time (EOT), and change orders. Coordinate with commercial and legal teams on contractual matters. Prepare and monitor project budgets. Track project costs, forecasts, and cash flow. Identify cost-saving opportunities while maintaining quality standards. Approve procurement and subcontractor payments within authority limits. Lead project engineers, site managers, supervisors, and support staff. Assign responsibilities and monitor team performance. Conduct regular project meetings and progress reviews. Mentor and develop project personnel. Serve as the primary point of contact for clients and consultants. Maintain strong relationships with stakeholders. Provide regular progress reports and project updates. Resolve issues promptly to maintain project objectives. Coordinate procurement of materials, equipment, and subcontractors. Evaluate subcontractor performance. Ensure timely delivery of materials and services. Monitor subcontractor compliance with project requirements. Ensure compliance with project quality standards and specifications. Implement quality assurance and quality control procedures. Coordinate inspections and testing activities. Address non-conformance issues and implement corrective actions. Promote a strong safety culture across all project activities. Ensure compliance with HSE regulations and company policies. Conduct risk assessments and ensure mitigation measures are implemented. Investigate incidents and implement preventive actions. Identify project risks and develop mitigation strategies. Monitor project constraints affecting schedule, cost, and quality. Escalate significant risks to senior management. Prepare weekly and monthly progress reports. Monitor project KPIs. Present project status to management and clients. Maintain accurate project documentatio<br>n.<br>Qualificatio<br>ns:<br>Bachelor's degree in Civil Engineering, Construction Management, or a related discipline. PMP, PRINCE2, or equivalent project management certification is preferred. Professional Engineer registration is an advant<br>age.<br>Experi<br>ence:<br>8–15 years of experience in infrastructure construction. Minimum 5 years of experience managing large infrastructure projects. Experience in roads, bridges, drainage, utilities, earthworks, airports, rail, or similar civil infrastructure projects. Proven experience managing multidisciplinary teams and subcontra<br>ctors.<br>Required <br>Skills:<br>Strong project planning and scheduling skills (Primavera P6 and/or Microsoft Project). Excellent leadership and team management abilities. Strong contract administration knowledge (FIDIC experience preferred). Budgeting and cost control expertise. Excellent negotiation and communication skills. Strong analytical and problem-solving abilities. Risk management and decision-making skills. Proficiency in Microsoft Office Suite. Knowledge of relevant construction standards, regulations, and HSE requi<br>rements.

Job Vacancy: Deputy Production Manager<br>Al Shaheen Trading & Industry is seeking to hire a Deputy Production Manager to join our team.<br>Requirements:<br>* Bachelor's Degree in Engineering, Industrial Management, or a related field.* 4–5 years of experience in a production environment.* Strong leadership, planning, and problem-solving skills.* Excellent knowledge of production processes, quality systems, and safety standards.<br>Key Responsibilities:<br>* Prepare and implement daily, weekly, and monthly production plans according to customer requirements and available production capacity.* Develop detailed production schedules and ensure the availability of raw materials, equipment, and manpower.* Supervise all manufacturing stages and production lines to ensure smooth operations.* Lead and manage supervisors, technicians, and operators while assigning tasks according to priorities.* Monitor product quality throughout the production process and coordinate with the Quality Department to address any deviations.* Ensure products meet company specifications and customer requirements, including metal thickness, welding strength, printing quality, corrosion resistance, powder coating, and other technical standards.* Coordinate with the Quality Department to ensure compliance with Food Safety Management Systems such as FSSC and BRC standards.* Monitor the efficient utilization of resources, including raw materials, labor, energy, and production time.* Coordinate with the Maintenance Department to minimize downtime and maximize production line efficiency.* Resolve technical and operational issues in cooperation with maintenance and engineering teams.* Contribute to continuous improvement initiatives aimed at increasing efficiency and reducing operational costs.* Participate in workforce planning, employee training, and development programs.* Monitor inventory levels of raw materials and semi-finished products to ensure uninterrupted production.* Track and reduce scrap and waste rates.* Review and analyze production KPIs, including OEE, Efficiency, and Yield.* Ensure compliance with occupational health and safety requirements and conduct employee safety training.* Support the development and upgrading of production lines to improve efficiency and reduce costs.* Participate in the selection of raw materials (Tinplate / TFS) according to production requirements.* Ensure the implementation of preventive maintenance plans and equipment readiness.* Maintain a safe, clean, and organized working environment.* Manage production risks and make timely decisions to ensure business continuity.* Document all production activities through the company's system and production monitoring reports.* Monitor production costs and ensure adherence to the approved budget while identifying cost-saving opportunities.* Submit periodic reports to the General Manager regarding production performance, downtime, waste rates, and quality indicators.* Train newly hired employees and provide performance evaluation reports to the HR Department after the training period.* Ensure full implementation of company occupational health and safety policies within the department.<br>Working Conditions:<br>* Working Hours: 8 hours/day* Working Days: Saturday to Thursday* Social Insurance provided* Medical Insurance provided Accommodation and transportation are available. How to Apply:<br>Please send your updated CV via :Email Or Whats App to :<br>01080777203

Recruitment & Selection:Assist in drafting Role Profiles, taking into consideration needs, role overlaps, and interdependencies. Create and post vacancy announcements via several social media platforms. Conduct interviews and shortlist entry level applicants and sending recommendations to hiring manager, as per guidelines and job requirements. Conduct new employee orientation, explain organizational personnel policies, benefits, procedures, and values to new employees. Process all necessary paperwork and ensure that all the needed documents are filled for recruitment process and new hires. Personnel & Employee Relations:Maintain both hard and digital copies of employees' records. Open employee files on HRS and provide employee with Punch Number. Handle the exit interview and follow up on the termination process. Coordinate and prepare offer letters, NSSF & MOF registration/termination forms and ensure completed paperwork is processed (pre-employment reference and background checks); ensure that all new employee procedures are correctly administered. Maintain an efficient system that tracks contract expiry, renewal and changes in contracts are adequately documented. Ensure smooth running of payroll in coordination with the Accounting Manager; time sheets, holiday management, sick leave, exit clearance, etc. to support payroll preparation Prepare the employment agreement, and documents of all employees. Prepare the medical insurance registration/termination forms and documents of all employees. Ensure all the internal documents are filled by staff and managers in due time. Prepare and handle any other personnel documents as needed (government, certificates, letter, etc.) Performance Management:Provide assistance by answering all enquiries regarding the process to guarantee conformity and consistency. Collect and process survey results, compile performance reports of each employee and share results with them, their direct supervisors, and Directors. Assisting in the planning of staff training & development when needed. General HR Tasks:Participate and assist in research related to HR issues, collecting information to support managerial decision-making. Staying up-to-date on best practices and suggesting adaptations to internal rules, regulations, and procedures accordingly. Updating internal HR documents when needed; communicating updates to staff as needed (HR memo, internal training, etc.) Make sure all employee records are filed correctly and kept confidential. Coordinate with providers (medical compensation insurance and workmen compensation) to manage appropriate covers and policies for staff. Assist in organizing yearly events and employee activities. Book tickets, renew and follow up on Visas for employees when applicable. Prepare and process per diem for cash travel for both management and employees. Organize and follow up on the schedule of drivers and coordinate with executive assistant when needed. Prepare and type employee official warnings.<br>COMPETENCIES § Excellent analytical and time management skills§ People oriented and results driven§ Competence to build and effectively manage interpersonal relationships at all levels of the company<br>QUALIFICATIONS Education: Bachelor’s degree in Human Resources Related Work Experience: Minimum 2 years of experience in human resources management Language Skills: Strong command of English – French - Arabic languages

HR Operations Manager – Manufacturing Plant Job Title HR Operations Manager Reporting ToReports directly to the HR Director Job Summary The HR Operations Manager is responsible for leading and managing core HR operational functions within the manufacturing plant, including payroll administration, personnel administration, HRIS management, employee benefits operations, HR compliance, and employee records management. The role ensures efficient HR service delivery, compliance with labor laws and company policies, and continuous improvement of HR processes to support plant operations and workforce effectiveness.<br>Key Responsibilities Payroll Operations Oversee end-to-end payroll processing for plant employees, ensuring accuracy, timeliness, and compliance. Coordinate attendance, overtime, shift allowances, deductions, and final settlements. Ensure compliance with labor laws, tax regulations, and social insurance requirements. Resolve payroll discrepancies and employee payroll inquiries. Liaise with Finance regarding payroll reconciliation and reporting. Personnel Administration Manage employee personnel records and documentation. Oversee onboarding, employment contracts, transfers, promotions, disciplinary actions, and terminations. Ensure compliance with labor legislation and internal HR policies. Handle government-related HR documentation and audits where applicable. Maintain accurate employee files and HR documentation standards. HRIS Management Administer and maintain HRIS data accuracy and integrity. Generate HR reports, dashboards, and workforce analytics. Coordinate HR system updates, user access, and process improvements. Support automation and digitization of HR operations. Ensure confidentiality and security of employee information. Benefits Administration Manage employee benefits programs including medical insurance, transportation, leave administration, and other company benefits. Coordinate with external providers and insurance vendors. Support employee communication regarding benefits enrollment and claims. Monitor benefits utilization and recommend operational improvements. HR Operations & Compliance Develop and improve HR operational procedures and service standards. Ensure HR compliance with labor regulations, company policies, and audit requirements. Support internal and external audits related to HR operations. Monitor HR operational KPIs and prepare periodic reports for management. Identify opportunities for process optimization and operational efficiency. Employee Support Act as the primary escalation point for HR operational issues. Support employee relations matters from an operational perspective. Ensure high-quality HR service delivery to plant employees and supervisors.<br>Qualifications & Experience Bachelor’s degree in Business Administration, or related field.10 - 13 years of HR experience, with strong exposure to payroll, personnel, HRIS, and benefits administration. Experience within a manufacturing or industrial environment is strongly preferred. Strong knowledge of labor law, payroll practices, and HR operations. Experience using HRIS and payroll systems. Excellent analytical, organizational, and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in Microsoft Office applications, especially Excel.<br>Key Competencies HR Operations Management Payroll Administration HRIS & Data Management Personnel Administration Benefits Administration Compliance & Audit Management Process Improvement Attention to Detail Confidentiality & Integrity Team Leadership Reporting & Analytics<br>Working Relationships HR Director Finance Department Plant Management Department Heads & Supervisors External Benefits & Insurance Providers Government and Labor Authorities

HR Operations Manager – Manufacturing Plant Job Title HR Operations Manager Reporting ToReports directly to the HR Director Job Summary The HR Operations Manager is responsible for leading and managing core HR operational functions within the manufacturing plant, including payroll administration, personnel administration, HRIS management, employee benefits operations, HR compliance, and employee records management. The role ensures efficient HR service delivery, compliance with labor laws and company policies, and continuous improvement of HR processes to support plant operations and workforce effectiveness.<br>Key Responsibilities Payroll Operations Oversee end-to-end payroll processing for plant employees, ensuring accuracy, timeliness, and compliance. Coordinate attendance, overtime, shift allowances, deductions, and final settlements. Ensure compliance with labor laws, tax regulations, and social insurance requirements. Resolve payroll discrepancies and employee payroll inquiries. Liaise with Finance regarding payroll reconciliation and reporting. Personnel Administration Manage employee personnel records and documentation. Oversee onboarding, employment contracts, transfers, promotions, disciplinary actions, and terminations. Ensure compliance with labor legislation and internal HR policies. Handle government-related HR documentation and audits where applicable. Maintain accurate employee files and HR documentation standards. HRIS Management Administer and maintain HRIS data accuracy and integrity. Generate HR reports, dashboards, and workforce analytics. Coordinate HR system updates, user access, and process improvements. Support automation and digitization of HR operations. Ensure confidentiality and security of employee information. Benefits Administration Manage employee benefits programs including medical insurance, transportation, leave administration, and other company benefits. Coordinate with external providers and insurance vendors. Support employee communication regarding benefits enrollment and claims. Monitor benefits utilization and recommend operational improvements. HR Operations & Compliance Develop and improve HR operational procedures and service standards. Ensure HR compliance with labor regulations, company policies, and audit requirements. Support internal and external audits related to HR operations. Monitor HR operational KPIs and prepare periodic reports for management. Identify opportunities for process optimization and operational efficiency. Employee Support Act as the primary escalation point for HR operational issues. Support employee relations matters from an operational perspective. Ensure high-quality HR service delivery to plant employees and supervisors.<br>Qualifications & Experience Bachelor’s degree in Business Administration, or related field.10 - 13 years of HR experience, with strong exposure to payroll, personnel, HRIS, and benefits administration. Experience within a manufacturing or industrial environment is strongly preferred. Strong knowledge of labor law, payroll practices, and HR operations. Experience using HRIS and payroll systems. Excellent analytical, organizational, and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in Microsoft Office applications, especially Excel.<br>Key Competencies HR Operations Management Payroll Administration HRIS & Data Management Personnel Administration Benefits Administration Compliance & Audit Management Process Improvement Attention to Detail Confidentiality & Integrity Team Leadership Reporting & Analytics<br>Working Relationships HR Director Finance Department Plant Management Department Heads & Supervisors External Benefits & Insurance Providers Government and Labor Authorities

Purpose: The Vice President for Management and Operations (VP for M&O) provides executive strategic leadership and is accountable for the University's operational and service infrastructure. This executive role is responsible for overseeing the efficient, safe, and effective delivery of all core campus operations, including buildings and grounds, campus services and security. The position ensures that all buildings meet safety and regulatory standards and leads the division to deliver client-centered service. It will also align with the University Architect for all buildings and renovation projects and off-campus real estate properties.<br>Responsibilities:Executive Strategy and Operational Accountability: Provide executive strategic leadership and assume full operational oversight for all physical and service infrastructure, energy, maintenance, campus services and security, ensuring seamless coordination and performance Facilities, Infrastructure, and Energy Management: Oversee the maintenance, repair, and improvement of the University's physical facilities for all campuses and properties Develop and implement comprehensive maintenance programs for campus buildings, grounds, and infrastructure Ensure utilities and energy solutions meet University needs, track energy performance, usage, and costs, and promote efficiency initiatives where possible Core Campus Services and Client Experience: Lead the delivery of a wide range of essential services, including, but not limited to, landscaping, housekeeping, housing, transportation, events and food services, medical services, travel, and business support Champion a client-centered culture and service-driven approach Strategic Oversight of Security and Safety: Provide strategic leadership and oversight of all campus security and safety programs, encompassing security operations, environmental health and safety, fire safety, and emergency management, and ensuring compliance with regulations and protecting university personnel, assets, and information. Financial Stewardship and Compliance: Develop effective processes to manage all major contracts, budgets, and staffing. Ensure all buildings meet safety and regulatory standards. Oversee the assessment and management of security and environmental, health and safety (EHS) risks, ensuring compliance with all applicable laws and regulations Policy, Performance, and Collaboration: Develop and implement divisional policies and procedures, including a comprehensive standard operating procedure (SOP) handbook Develop and monitor key performance indicators (KPIs) for the different departments Partner with other departments and leadership to address facility-related needs and support operational requirements with a customer service focus<br>Requirements:Minimum Education Requirements:Bachelor's degree in any engineering discipline, master's degree preferred<br>Experience:Minimum 20 years of progressive facility management or operations experience, with a minimum of 10 years in an executive leadership role Strong track records in maintenance and operations are essential Skills:Facilities Management Expertise: Proven executive experience in managing and maintaining large-scale, complex institutional facilities and diverse operational assets Strategic Business Acumen: Ability to align all M&O operational priorities directly with the University's overarching institutional goals and financial strategy Executive Management: Ability to set priorities, monitor progress, track details, and develop or implement strategic action plans to achieve organizational goals, including assessing and resolving complex problem situations Strategic Leadership: Ability to positively influence others, assess situations for importance or risks, and make clear, timely decisions aligned with organizational vision and values Communication: Strong verbal and written communication skills are mandatory for stakeholder engagement and executive reporting Conflict Resolution: High proficiency in negotiation, conflict resolution, and delivering persuasive presentations to executive and governing bodies<br>This position is open until filled Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

At RAF Specialty Coffee, we believe that exceptional customer experiences start with exceptional people. We are looking for a passionate and experienced Trainer to lead learning and development initiatives across our branches and support the growth of our teams through impactful training programs, coaching, and performance development. Key Responsibilities: Learning & Development• Conduct Training Needs Analysis (TNA) based on performance evaluations, operational requirements, customer feedback, and business objectives.• Develop annual and quarterly training plans aligned with company growth and operational priorities.• Design engaging training materials, presentations, manuals, SOP guides, and development programs.• Ensure training content remains updated with operational standards, products, recipes, and company procedures.<br>Specialty Coffee & Barista Development• Deliver professional training programs covering specialty coffee knowledge, coffee origins, processing methods, roasting profiles, brewing techniques, and sensory evaluation.• Conduct practical Barista Skills training, including Espresso Extraction, Milk Science, Latte Art, and workflow efficiency.• Evaluate and certify Baristas based on predefined operational and quality standards.• Organize regular coffee cupping sessions and knowledge-sharing workshops.<br>Operations & Customer Experience Training• Train employees on customer service excellence, hospitality standards, complaint handling, and customer engagement.• Ensure consistent implementation of operational procedures and service standards across all branches.• Conduct branch visits and field coaching sessions to monitor training effectiveness and reinforce learning.<br>Leadership Development• Support the development of Supervisors, Team Leaders, and Branch Managers through structured leadership development programs.• Deliver training programs focused on communication, coaching, team management, problem-solving, and performance management.• Contribute to succession planning initiatives by identifying and developing high-potential employees.<br>Onboarding & Performance Support• Design and deliver onboarding programs for new employees.• Reduce time-to-productivity for new hires through structured onboarding and practical coaching.• Collaborate with managers to address performance gaps through targeted coaching and development plans.<br>Training Evaluation & Reporting• Measure training effectiveness through assessments, observations, practical evaluations, and performance improvement indicators.• Maintain accurate training records and employee development histories.• Prepare periodic reports and dashboards highlighting training completion rates, effectiveness, and development opportunities.<br>Requirements Education• Bachelor's Degree in Business Administration, Human Resources, Hospitality Management, Education, or a related field.<br>Experience• 3–5 years of experience in Training, Learning & Development, Operations Training, or a similar role.• Experience within Specialty Coffee, Food & Beverage, Hospitality, Retail, or Multi-Branch Operations is highly preferred.• Proven experience delivering both classroom and on-the-job training programs.<br>Technical Skills• Training Needs Analysis (TNA)• Learning & Development Programs• Instructional Design• Performance Coaching• Customer Service Training• Operational Excellence Training• Training Reporting & Analytics<br>Preferred Qualifications• Specialty Coffee Industry experience.• Train-the-Trainer Certification.• HACCP or Food Safety Certification is a plus.• Experience using Learning Management Systems (LMS).<br>What We're Looking For<br>• Excellent presentation and facilitation skills.• Strong communication and interpersonal abilities.• Passion for developing people and transferring knowledge.• High energy and ability to engage diverse audiences.• Strong planning, organization, and follow-up skills.• Ability to travel between branches when required.<br>Join RAF Specialty Coffee and help us build exceptional teams, develop future leaders, and deliver outstanding customer experiences across every branch.<br>???? To apply, send your CV to: careers@raf-coffee.com

Job Description Technical Manager – Wipes Production Line Job Summary The Technical Manager – Wipes Production Line is responsible for the technical operation, process optimization, product quality, and continuous improvement of all wet wipes manufacturing activities. The role ensures efficient production, regulatory compliance, equipment reliability, and successful development of new products while maintaining the highest quality and safety standards. Key Responsibilities Production & Process Management• Manage all technical aspects of wet wipes manufacturing.• Optimize production processes to improve efficiency, reduce waste, and increase productivity.• Monitor production parameters and implement corrective actions when required.• Ensure production targets are achieved while maintaining product quality. Product Development• Support the development and industrialization of new wet wipe products.• Work closely with the R&D team during product trials and scale-up.• Validate manufacturing processes for new formulations and substrates.• Improve existing products based on customer feedback and production performance. Equipment & Maintenance• Oversee installation, commissioning, and qualification of new production equipment.• Coordinate preventive and corrective maintenance activities with the maintenance department.• Troubleshoot technical issues related to converting machines, liquid preparation systems, dosing units, folding systems, packaging machines, and labeling equipment.• Recommend equipment upgrades and process improvements. Quality & Regulatory Compliance• Ensure compliance with GMP, ISO standards, and company quality procedures.• Work closely with QA/QC to investigate production deviations and customer complaints.• Implement CAPA (Corrective and Preventive Actions).• Ensure compliance with local and international cosmetic, personal care, and disinfectant regulations where applicable. Continuous Improvement• Lead Lean Manufacturing and Continuous Improvement initiatives.• Reduce downtime, waste, rejects, and production costs.• Monitor KPIs including:o OEE (Overall Equipment Effectiveness)o Production Yieldo Downtimeo Waste Percentageo Customer Complaintso Line Efficiency Team Leadership• Lead and mentor production engineers, supervisors, and technical staff.• Conduct technical training for operators.• Evaluate team performance and identify development opportunities.• Foster a culture of safety, quality, and continuous improvement. Health, Safety & Environment• Ensure compliance with all HSE regulations.• Promote safe machine operation and safe chemical handling.• Participate in risk assessments and safety audits. Qualifications• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, or a related field.• 7–10+ years of manufacturing experience.• Minimum 3–5 years of experience in wet wipes manufacturing.• Experience with automatic wipes converting and packaging lines is highly preferred. Required Technical Skills• Wet wipes manufacturing processes.• Nonwoven materials and substrate technologies.• Lotion formulation and dosing systems.• Flow pack packaging machines.• PLC-controlled production equipment.• Lean Manufacturing and Six Sigma principles.• GMP and ISO quality systems.• Root Cause Analysis (RCA), FMEA, and CAPA.• Production planning and process optimization. Soft Skills• Strong leadership and people management.• Excellent problem-solving and analytical skills.• Effective communication and cross-functional collaboration.• Decision-making under pressure.• Project management and organizational skills. Key Performance Indicators (KPIs)• Production efficiency.• OEE improvement.• Downtime reduction.• Scrap and waste reduction.• Product quality and customer complaint rate.• On-time production delivery.• Successful implementation of new products.• Maintenance effectiveness.• Cost reduction initiatives.• Team performance and technical development.

<p><strong>About the Company</strong></p><p><strong>We are a well-established Petroleum Services company providing specialized solutions to the Oil &amp; Gas industry. Our expertise includes OCTG Services, API &amp; Premium Connection Rethreading, Machine Shop Manufacturing, Repair, Bucking Operations, Welding, Hard banding, and related workshop and field services.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Job Purpose</strong></p><p><strong>We are seeking an experienced Quality Control Manager to lead all Quality Control activities across workshop and field operations. The successful candidate will ensure that all inspection, testing, manufacturing, repair, welding, and threading activities fully comply with customer specifications, API standards, and company quality requirements while leading a high-performing quality team.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Lead and manage all Quality Control Engineers, Supervisors, and Inspectors.</strong></p></li><li><p><strong>Develop and implement inspection and testing plans for all operational activities.</strong></p></li><li><p><strong>Oversee quality control activities related to OCTG, Machine Shop Manufacturing, API &amp; Premium Connection Rethreading, Repair, Bucking, Welding, Hardbanding, Cleaning, and Field Services.</strong></p></li><li><p><strong>Ensure compliance with API specifications, ISO requirements, customer specifications, and Premium Connection standards.</strong></p></li><li><p><strong>Supervise dimensional inspection, thread inspection, welding inspection, NDT coordination, and final product release.</strong></p></li><li><p><strong>Review and approve inspection reports, quality dossiers, certificates, and final release documentation.</strong></p></li><li><p><strong>Ensure calibration, traceability, and control of inspection and measuring equipment.</strong></p></li><li><p><strong>Coordinate customer inspections and third-party inspection activities.</strong></p></li><li><p><strong>Investigate non-conformities, customer complaints, and field failures while leading RCA and CAPA activities.</strong></p></li><li><p><strong>Monitor QC KPIs and implement initiatives to reduce defects, rework, and quality costs.</strong></p></li><li><p><strong>Collaborate closely with QA, Operations, Engineering, and HSE teams to improve product quality and operational performance.</strong></p></li><li><p><strong>Develop and mentor QC personnel to ensure technical competency and operational excellence.</strong></p></li><li><p><strong>Regular travel to company workshops and operational sites is required.</strong></p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What s On Your Plate? Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices. Accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Managing stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Works closely and guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected. Leading a team of 4 Demand planners</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><ul><li>Past experience in FMCG in demand planning and replenishment is a must</li><li>Past Experience in Warehouse management or 3pl partner relation is a must</li><li>Data and detail-oriented</li><li>Tech-Savvy</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders</li><li>Leads, coordinating, and facilitating the work of others, have supervisory responsibilities</li><li>Takes a broad perspective to problems and spots new, less obvious solutions</li><li>Performs a variety of the most complex tasks and/or leads one or more teams</li><li>Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><p></p></section>

Job Summary:The Chocolate Production & R&D Manager is responsible for leading the end-to-end chocolate manufacturing operation while driving product innovation and continuous improvement initiatives. The role combines operational leadership with technical expertise in chocolate processing, product formulation, quality improvement, cost optimization, and new product development. The successful candidate will ensure world-class production standards, optimize manufacturing performance, develop innovative chocolate products, and collaborate closely with Quality, Supply Chain, Procurement, Sales, and Marketing to support business growth.<br>Key Responsibilities:Production Management:Lead and manage all chocolate production operations to achieve production targets, quality standards, and cost objectives. Develop and execute production plans in coordination with Supply Chain and Planning teams. Ensure optimum utilization of manpower, machinery, and production resources. Monitor production efficiency, productivity, waste, and Overall Equipment Effectiveness (OEE). Drive continuous improvement initiatives to maximize operational efficiency. Ensure production schedules are achieved while maintaining product quality and food safety standards. Identify production bottlenecks and implement corrective actions. Monitor production KPIs and prepare regular operational reports. Research & Development:Lead the development of new chocolate products, recipes, and product innovations. Improve existing formulations to enhance taste, texture, shelf life, and cost efficiency. Conduct product benchmarking and competitive market analysis. Lead pilot production trials and industrial scale-up activities. Collaborate with Marketing and Commercial teams on new product launches. Evaluate new raw materials and alternative ingredients. Optimize recipes while maintaining product quality and profitability. Maintain technical documentation for all formulations. Food Safety & Quality:Ensure compliance with GMP, HACCP, ISO 22000, BRC, and food safety regulations. Work closely with QA/QC teams to maintain product quality. Lead investigations related to quality deviations and customer complaints. Ensure compliance with internal quality procedures. Participate in internal and external quality audits. Operational Excellence:Implement Lean Manufacturing and Continuous Improvement initiatives. Reduce production waste and improve production yields. Optimize manufacturing costs through process improvements. Monitor production performance using KPIs and dashboards. Lead root cause analysis and corrective actions. Team Leadership:Lead, coach, and develop Production Supervisors, Engineers, Technicians, and R&D Specialists. Conduct performance evaluations and identify development needs. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Build technical capabilities within the production team. Cross-Functional Collaboration:Coordinate with Procurement regarding raw materials. Work with Supply Chain on production planning. Support Marketing during new product development. Collaborate with Finance on production costing. Coordinate with Engineering on equipment improvements. Budget & Cost Control:Manage departmental budgets. Monitor manufacturing costs. Improve production efficiency and reduce waste. Support annual budgeting and forecasting.<br>Qualifications:Bachelor's Degree in Food Science, Food Technology, Chemical Engineering, Industrial Engineering, or a related discipline. Master's degree is an advantage.10–15 years of experience in food manufacturing. Minimum 5 years in a managerial role. Proven experience in chocolate manufacturing is mandatory. Experience in R&D and New Product Development (NPD). Experience with multinational or leading FMCG manufacturers is preferred.<br>Technical Skills:Chocolate manufacturing technologies. Cocoa processing. Recipe formulation. Product development. Production planning. Lean Manufacturing. HACCP. GMP. ISO 22000. Food Safety Management Systems. CAPA. OEE analysis. Cost optimization. ERP systems (SAP, Oracle, Microsoft Dynamics, etc.). Advanced Microsoft Excel.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br><br>JOB PURPOSE(Explain at a high-level in two or three sentences the main purpose of the job and why the job exists and how it contributes to the company and departmental end-results)<br>The main objective of quality and customer’s insights is maintaining high quality service standards across different touchpoints, which requires the development of thresholds and benchmarks for service standards, monitoring the adherence, identify gaps, set, and own the required actions to improve, fix and to enhance the customer experience. This will be through leading Quality and insights team to assess customers interactions across different channels, front liners training , continuous monitoring, evaluation and apply relevant controls of the provided service to customers via Contact Center, customer complaints and requests processing as well as by tracking and reporting , VOC ( CSAT , NPS , Post interactions surveys , ad hoc and regular in alignment with relevant stakeholders and top management and run relevant quality forums and comities.<br>JOB DUTIES AND RESPONSIBILITIES<br>Responsible for preparing and providing training for new joiners with all required soft skills and Handling guidelines, implementations, and techniques in addition to ensure product awareness and consistency throughout the frontline staff, in addition to ongoing coaching, development training for existing contact center agents based on their performance and KPIs.<br>Maintain agreed controls that improve quality and efficiency, to eventually reach exceptional customer experience with Maintain customer experience culture that positively impact the customer’s perception of Bank.constantly reviewing the process of Quality Standards and adapting efficient and effective to changes providing guidance and support as needed.<br>Monitor agreed targeted activities (Calls, Chats, social media, service request, complaints) …etc vs benchmark.<br>Report and follow up on activities below benchmark to ensure service delivery accuracy<br>Come up with creative scenarios to support contact center representatives during customer contacts.<br>Run calibration sessions with supervisors to ensure consistency of quality and maintain standards<br>Work closely with all functions activities and collaborates with team and stakeholders to identify issues and develop required rectification<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor's degree. Track record of customer support & experience management. Strong knowledge of different quality standards and customer satisfaction methodologies. Strong knowledge and experience for Contact Center Operations. Full awareness of all customer care processes & systems. Previous experience in Banking and-or customer experience field. Creative thinking with good communication & negotiation skills. Excellent interpersonal skills. Awareness with experience measurement and KPI’s. Minimum of 5 years as total experience in Customer Service, Customer experience, Quality, Reporting.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SCOPE</strong><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, and providing a courteous, professional, efficient, and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><strong>OVERALL OBJECTIVES</strong><br>The job of <strong>Restaurant Hostess</strong> is executed satisfactorily when:<br><ul><li>All rules &amp; regulations are strictly adhered to within the hotel including the hotel’s policy on fire and safety as well as hygiene regulations including HACCP.</li><li>The service team is well managed, having delegated the appropriate tasks to the team members.</li><li>A High quality of product and service is maintained in the outlet.</li><li>The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.</li></ul><br><strong>MAIN RESPONSIBILITIES</strong><br><ul><li>Responsible to Assistant Restaurant Manager / Restaurant Manager</li><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotel's dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional, and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.</li><li>Be knowledgeable about operating the existing POS system based on the trained responsibility level assigned in the department.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health &amp; safety.</li><li>Maintain a good rapport and work relations with staff in the assigned department and within the hotel.</li><li>Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.</li><li>Undertake reasonable tasks and secondary duties as assigned by the Department Head.</li><li>Respond to any changes in the department as dictated by the hotel management.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned.&nbsp;</li><li>Project at all times a positive and motivated attitude and exercise self-control.</li><li>Maintain and update the restaurant's guest history.</li><li>Maintain a legible and up-to-date reservation book.</li><li>Maintain and coordinate the printing of the respective restaurant menus.</li><li>Maintain excellent communication with all related departments i.e</li><li>Guest Services and Concierge departments</li><li>Restaurant Reservations</li><li>All other F&amp;B outlets, In-Room dining, and Banquet Service</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>1. JOB DETAILS:</strong></p><br><p>Position Title: Senior Finance Consultant</p><br><p>Grade: </p><br><p>Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ERP Manager</p><br><p>Business Line/ Department: Solutions/IT</p><br><p><strong>2. JOB DIMENSIONS:</strong></p><br><p>Number of Staff Supervised (Direct Reports):&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; As per approved OS</p><br><p>Financial Responsibility:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><br><p><strong>3. JOB PURPOSE: </strong></p><br><p>&nbsp;The Job Holder is Responsible to Provides expert functional consulting for D365 Finance &amp; Operations Finance modules at Almanea, leading configuration, implementation, and support of Financial Management, Accounts Payable/Receivable, Fixed Assets, Budgeting, and Financial Reporting capabilities.</p><br><p><strong>4. Job Deliverables - Accountability</strong></p><br><p>Description</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliverables</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Finance business requirements &amp; process analysis (GL, AP, AR, Fixed Assets, Tax)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Functional design documents (FDDs) &amp; ERP configuration specifications</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fit-Gap analysis reports (standard ERP vs customization)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data migration &amp; financial data validation reports (balances, transactions)</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UAT testing results &amp; business sign-off documentation</p><br><p><strong>5. Know How (applying of knowledge &amp; skills in job tasks)</strong></p><br><p><strong>Description</strong></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ………. Duties</p><br><p>Finance Module Expertise</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead configuration and implementation of D365 F&amp;O Financial Management modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide expert guidance on chart of accounts design, financial dimensions, and reporting structures.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage period-end and year-end close processes in D365 Finance.</p><br><p>&nbsp;Business Requirements &amp; Design</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct requirements workshops with Almanea Finance teams.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Produce functional specifications and configuration guides for Finance modules.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead UAT and end-user training for Finance workstreams.</p><br><p>&nbsp; Ongoing Support &amp; Optimisation</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide L2/L3 support for Finance module issues.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and implement Finance process improvements and system optimization.</p><br><p>­&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep current with D365 Finance feature updates and assess impact for Almanea.</p><br><p>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Discipline Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food &amp; Beverage<br>• Sales &amp; Marketing (BMSC)<br>• Human Resources<br>• Safety &amp; Security (Loss Prevention)<br>• Finance<br>The Specialization Course&nbsp;<br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>