Radiographer Jobs - Cairo Egypt

E-commerce Customer Service Representative (Amazon After-Sales Support) Location: 6th of October City, Egypt Salary: 15,000 EGP Net + 500 EGP KPI Performance Bonus About the Role We are looking for a professional E-commerce Customer Service Representative to join our growing team. In this role, you will provide exceptional after-sales support for Amazon customers by handling inquiries, complaints, returns, refunds, and escalations while maintaining high customer satisfaction and reducing unnecessary return rates. If you have excellent English communication skills, strong problem-solving abilities, and experience in customer service or e-commerce, we'd love to hear from you. Key Responsibilities Handle customer inquiries via Amazon Buyer-Seller Messaging and phone support. Resolve customer complaints professionally while maintaining high customer satisfaction. Process return and refund requests in accordance with Amazon policies and company guidelines. Analyze customer concerns, order details, and product issues to provide efficient and cost-effective solutions. Negotiate with customers by offering troubleshooting assistance, replacements, or partial refunds whenever appropriate to minimize unnecessary returns. Manage escalated cases, including negative feedback, A-to-Z claims, and customer disputes. Maintain accurate documentation of customer interactions and update internal tracking systems. Coordinate with warehouse and logistics teams regarding returned, damaged, or replacement products. Monitor recurring customer and product issues and report trends to management. Achieve performance targets including response time, resolution rate, customer satisfaction, and return/refund reduction KPIs. Requirements Previous professional work experience is mandatory (applications from candidates without prior work experience will not be considered). Fluent spoken and written English with clear, professional phone communication skills. Previous experience in customer service is required. Experience in Amazon Customer Service or e-commerce after-sales support is highly preferred. Excellent complaint handling, negotiation, and conflict resolution skills. Ability to remain calm, empathetic, and professional when dealing with challenging customers. Familiarity with Amazon return, refund, and dispute resolution processes is an advantage. Strong organizational skills with the ability to manage multiple tasks simultaneously. Self-motivated with the ability to work independently. Strong learning mindset and willingness to continuously expand product and platform knowledge. High attention to detail and accuracy. Compensation & Benefits15,000 EGP Net Monthly Salary500 EGP Monthly KPI Performance Bonus Social Insurance Medical Insurance Professional and supportive work environment Career growth and development opportunities Ongoing training and coaching

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 13, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p>-Provide level 2 support for Cisco collaboration platforms including Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise, Cisco -Unified Contact Center Express, Cisco Webex Dedicated Instance, Cisco Unity Connection, and Voice Gateways (VGW)<br>-Act as escalation point for Level 1 support, handling complex voice and collaboration incidents<br>-Troubleshoot call routing, SIP/H.323 signaling, dial plans, call failures, and voice quality issues<br>-Perform advanced diagnostics using CUCM traces (SDI/SDL), UCCX logs, and gateway debugs<br>-Manage and troubleshoot VGW, including dial peers, PSTN connectivity, and codec negotiation<br>-Implement service changes (dial plan updates, route patterns, provisioning, contact center scripts) following change management processes<br>-Conduct root cause analysis (RCA) for major or recurring incidents and implement preventive actions<br>-Monitor system health, alarms, and performance across collaboration environments<br>-Support upgrades, patches, migrations, and integrations (including Webex DI environments)<br>-Maintain accurate configuration and documentation of UC infrastructure (endpoints, gateways, trunks, contact center components)<br>-Provide regular updates to customers and stakeholders throughout incident lifecycle<br>-Escalate critical issues to senior engineers or Cisco TAC with detailed technical analysis<br>-Collaborate with network and infrastructure teams to ensure end-to-end service delivery<br></p><br><br>About you<p>Educational Qualifications:</p><br><br>-B.Sc. degree in Computer Science, communications or electronics engineering<br>-Certification at any of the following :<br>-CCNA, CCNP Collaboration<br>Professional Requirements:<br>-At least 3 years of professional experience<br>-At least 2 years of IT/Voice technical experience<br>-Excellent knowledge of security and network concepts<br>-SIP knowledge<br>-Excellent understanding of IT &amp; networking (routing, switching) &amp; network security concepts &amp; technologies.<br>-Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark.<br>-Excellent interpersonal and customer facing skills.<br>-Strong problem solving, analytical thinking and troubleshooting skills.<br>-Excellent phone manner and business communication skills.<br>-Good understanding of ITIL incident &amp; change management processes.<br>-Fluent English (reading and writing)<br>-French Language is a plus<br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>We're a high-growth staffing agency, and we're hiring an Account Manager to own and grow a portfolio of client relationships while <strong>driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical role</strong>s.</p><br><p>In this role, you will act as:</p><br><p>- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)</p><br><p>- A commercial owner focused on account growth and retention</p><br><p>- A trusted point of contact ensuring successful technical placements and client satisfaction</p><br><p>This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><strong><u>Placements &amp; Hiring Success</u></strong></p><br><p>You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.</p><br><p>- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations</p><br><p>- Aligning hiring priorities with budgets and business goals</p><br><p>- Ensuring hiring processes move quickly and efficiently</p><br><p>- Monitoring active technical searches and placement progress</p><br><p>- Managing client communication throughout the hiring lifecycle</p><br><p>- Supporting offer, closing, and onboarding coordination</p><br><p>- Acting as the escalation point for complex client situations</p><br><p><strong><u>Client Retention &amp; Growth</u></strong></p><br><p>You will own the overall health, retention, and expansion of your client portfolio.</p><br><p>- Driving account growth through upsells and additional technical hiring opportunities</p><br><p>- Maintaining strong client relationships and long-term retention</p><br><p>- Identifying risks early and proactively managing client satisfaction</p><br><p>- Expanding partnerships across multiple engineering/technical teams within client accounts</p><br><p>- Supporting renewals and ongoing partnership conversations</p><br><p>- Forecasting technical hiring demand and upcoming headcount needs</p><br><p><strong><u>Strategic Client Partnership</u></strong></p><br><p>You will serve as a trusted advisor to clients throughout the partnership.</p><br><p>- Building long-term relationships with founders and technical hiring leaders</p><br><p>- Advising clients on technical hiring strategy and market/talent insights</p><br><p>- Conducting strategic check-ins and business reviews</p><br><p>- Helping clients improve hiring processes and technical role definition</p><br><p>- Positioning the company as a long-term technical hiring partner rather than a transactional vendor</p><br><p><strong>SKILLS &amp; EXPERIENCE</strong></p><br><p>- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent</p><br><p>- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business</p><br><p>- Experience managing multiple technical client accounts simultaneously</p><br><p>- Strong placement and client retention track record across technical roles</p><br><p>- Commercial mindset with the ability to grow accounts through upsells and expansion</p><br><p>- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers</p><br><p>- Strong communication and relationship management skills</p><br><p>- Ability to manage fast-paced hiring processes across multiple clients</p><br><p>- Highly organized with strong operational thinking</p><br><p><strong>WHAT SUCCESS LOOKS LIKE</strong></p><br><p>- Strong client retention and satisfaction</p><br><p>- Consistent successful technical placements across accounts</p><br><p>- Growth through upsells and expanded partnerships</p><br><p>- Clients view us as a trusted strategic technical hiring partner</p><br><p>- Hiring processes run smoothly and efficiently</p><br><p>- Risks and delivery issues are identified and addressed proactively</p><br><p><strong>IDEAL CANDIDATE PROFILE</strong></p><br><p>This role is well-suited for:<br>-Excellent English skills, written and spoken <br>-Experience placing AI specialists, ML engineers, or other AI/ML-focused roles</p><br><p>- Familiarity with the AI hiring market and current AI talent landscape</p><br><p>- Technical staffing or agency professionals who thrive in client-facing environments</p><br><p>- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders</p><br><p>- Commercially minded operators who enjoy growing accounts and building partnerships</p><br><p>- Relationship-driven professionals focused on retention and long-term success</p><br><p>- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment</p><br><p><strong>Scale Army</strong> is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><span><u>Key Responsibilities</u></span><span>Project Planning &amp; Delivery</span><ul><li><span>Lead end-to-end project management activities from initiation through closure.</span></li><li><span>Develop comprehensive project plans, schedules, budgets, and resource allocation strategies.</span></li><li><span>Monitor project progress and ensure adherence to scope, schedule, cost, and quality objectives.</span></li><li><span>Coordinate activities across multiple teams, contractors, consultants, and technology partners.</span></li><li><span>Manage project changes through formal change management processes.</span></li></ul><span>Smart Cities Program Execution</span><ul><li><span>Support the development and implementation of Smart Cities initiatives and digital transformation projects.</span></li><li><span>Coordinate deployment of Smart City technologies, including:</span><ul><li><span>IoT platforms and sensors</span></li><li><span>Smart mobility and transportation solutions</span></li><li><span>Smart utilities and energy management systems</span></li><li><span>Public safety and security solutions</span></li><li><span>Smart infrastructure and urban management technologies</span></li></ul></li><li><span>Ensure integration between different Smart City platforms and stakeholders.</span></li></ul><span>Stakeholder Management</span><ul><li><span>Engage with government entities, municipalities, utility providers, technology vendors, and internal stakeholders.</span></li><li><span>Facilitate project meetings, workshops, and governance reviews.</span></li><li><span>Prepare executive presentations, status reports, and project dashboards.</span></li><li><span>Maintain strong stakeholder relationships and ensure alignment of project objectives.</span></li></ul><span>Risk &amp; Quality Management</span><ul><li><span>Identify project risks, issues, and dependencies and develop mitigation plans.</span></li><li><span>Ensure compliance with project governance standards and organizational policies.</span></li><li><span>Monitor project performance metrics and quality requirements.</span></li><li><span>Conduct lessons learned sessions and continuous improvement initiatives.</span></li></ul><span>Financial &amp; Contract Management</span><ul><li><span>Support budget planning, forecasting, and cost control activities.</span></li><li><span>Track project expenditures and financial performance.</span></li><li><span>Coordinate procurement activities and vendor management processes.</span></li><li><span>Monitor contractor performance and contractual obligations.</span></li></ul><br>Qualifications:<br><span><u>Required Qualifications</u></span><span>Education</span><ul><li><span>Bachelor's degree in Engineering, Information Technology, Computer Science, Architecture, Urban Planning, Business Administration, or a related field.</span></li><li><span>Master's degree is an advantage.</span></li></ul><span>Experience</span><ul><li><span>Minimum <b>5 years of experience as a Project Manager</b>&nbsp;delivering medium to large-scale projects.</span></li><li><span>Minimum <b>3 years of experience in Smart Cities projects</b>&nbsp;or related domains (Digital Transformation, Smart Infrastructure, IoT, Intelligent Transportation Systems, Smart Utilities, or Urban Technology).</span></li><li><span>Proven experience managing multi-stakeholder projects and cross-functional teams.</span></li><li><span>Experience working with public sector, municipalities, government entities, or infrastructure projects is highly desirable.</span></li></ul><span>Technical Knowledge</span><ul><li><span>Project Management methodologies (PMI, PMBOK, Agile, Hybrid, Prince2).</span></li><li><span>Smart Cities technologies and ecosystems.</span></li><li><span>IoT platforms, data analytics, GIS, and digital transformation initiatives.</span></li><li><span>Project planning and scheduling tools (MS Project, Primavera P6, Jira, or equivalent).</span></li><li><span>Budget management and project financial controls.</span></li><li><span>Risk management and governance frameworks.</span></li></ul><span>Certifications (Preferred)</span><ul><li><span>PMP (Project Management Professional) or equivalent certification.</span></li><li><span>PRINCE2 Practitioner.</span></li><li><span>Agile/Scrum Certification.</span></li><li><span>Smart Cities, Digital Transformation, or IoT-related certifications are considered an advantage.</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b> <br><p>Mainly responsible for fulfilling all business mobile network demands across all business segments including business network complaints management through all stakeholders (account management, business customer care, technology teams). Budget design for business network solutions, follow up BC’s approvals, material planning, stock management, segment budget distribution and supervise all business accounts network solutions installation. Strategically focusing on enhancing Net Promoter Score (NPS) and overall customer experience by ensuring high performance network reliability and seamless connectivity for enterprise customers.</p><br><br><br><b>Key Accountabilities &amp; Decision Ownership</b> <br><ul> <li>Follow up operationally E2E the deployment process of the dedicated solution including survey, design, implementation, integration &amp; activation including following up time frames.</li> <li>Running different streams to enhance our business customers network experience (industrial zones and business parks, new activated sites, enterprise strategic accounts special focus, new frequency for business accounts, deployment &amp; optimization of 5G mobile connectivity solutions and NPS squad).</li> <li>Analysis of all enterprise SPOCs most frequent sites during business hours to prioritize districts with high accounts density.</li> <li>Spot sales penetration opportunities through business intelligence analysis reports.</li> <li>Maximize the efficiency of our Radio networks solutions to leverage our EBU pricing competitiveness.</li> <li>Planning and establishing cost efficiency initiatives and live dedicated solutions post deployment assessments that may result in the dismantling and re-use of HW equipment in new enterprise locations.</li> </ul><br><br><b>Core Competencies, Knowledge, and Experience</b> <br> <ul> <li>Education: BSC in Electrical Engineering majoring in Communication and Electronic Engineering</li> <li>Work Experience: Preferred 2 Years Experience in engineering field.</li> <li>Personal skills: Self-Motivated, Can Work under stress, Teamwork Spirit and Initiative, problem solving and decision making</li> </ul> <p><strong>Must have technical / professional qualifications:</strong></p><br> <ul> <li>Good Knowledge in engineering and project managements</li> <li>Good knowledge of Data analytics and python programming.&nbsp;</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

Job Description<br><br>Job Title<br>PAYROLL SPECIALIST<br>Division/ Function:<br>PAYROLL Division<br>Reporting Structure:<br>Reports to:Senior Payroll and Personnel Specialist<br>Duties & Responsibilities:Payroll calculations - ensure inputs are updated on software for all clients, including adjustments from previous months; prepare all payroll calculations monthly; sign checklists and inform Seniors to review; for any payroll client who reaches the minimum ER Fund headcount requirement, inform Seniors to apply ER once communicated and agreed with clients. Send outputs and payslips once confirmed by Seniors. Ensure agreed elements and details with new clients are properly prepared on payroll software (taxability of each element, headings of payroll report columns, BODs, social insurance amounts, logo, bank account details of their employees, and confirmation of all socially insuredemployees) Respond to daily tickets/client queries assigned by Senior or Leader; Responsible for checking that all clients send inputs on agreed dates; if not, report immediately to Senior and chase clients. Update clients' refundable deposits with salaries quarterly; update trackers on a daily basis; update overview tracker with client headcounts and extra charges; update payroll overview report; report all to Seniors. Co-employees again for resignation/return of hiringdocuments. Prepare quarterly tax filing reports, annual tax reconciliations Prepare payroll calendar, delegation letters, social insurance forms, HR letters, local authority sheet, employment contracts and renewals, and send to Seniors for review; share with finance team payroll calendar every time it's updated. Handle the medical process of co-employees to add, remove, and obtain quotes; distribution of cards; ensure finance invoices clients; provide proper information to clients at inception of agreement if mentioned in scope. Assist in handling application, renewals, CoEs, and cancellations of work permits. Report to Senior each quarter social insurance headcounts for all co-employees versus payroll software. Provide printout from social insurance and report differences to Senior. Responsible for maintaining properly organized filing as instructed on the server. Core <br>Deliverables:Quarterly refundable deposit balances. Updated trackers, local authority sheet. Payroll outputand payslips. Monthly payroll calendar. Update client list. Job Requirements:Education: Bachelor's degree in a field relevant<br> Relevant Experience: At least 3 years of experience in a relevant HR and Payroll Admin<br>istrator position<br>Technical Knowledge/ Skills/Required Training: Proven track record overperiod of 3 years. Collaborate effectively betweenoffices and teams. Be exceptional in all the payroll and personnel duties and responsibilities, consistently meeting deadlines. Administration and excellent coordination and planning skills. Organization and tim<br>management skills Computer Skills: V. good computer skills, using Microsoft<br>Office applications<br>Language Ability:V. good command of English & Arabic languages<br>Internal Cross Working Relations (Departmental):Finance Team

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>1. Tenant &amp;amp; Owner Relations ● Respond promptly to tenant and owner inquiries and service requests via phone, email, or in person ● Coordinate move-ins, move-outs, and lease renewals ● Mediate and resolve tenant complaints or disputes professionally ● Educate tenants on property rules, rights, and responsibilities ● Maintain regular communication with property owners on occupancy, maintenance, and financial performance; prepare and deliver monthly updates 2.<br> Rental Contract Administration ● Draft, review, and manage lease agreements for tenants and property owners ● Ensure rental contracts comply with legal and regulatory requirements ● Maintain accurate records of lease terms, renewal dates, and contract modifications ● Coordinate contract renewals, extensions, and terminations 3.<br> Documentation &amp;amp; Compliance ● Maintain a central database for all rental agreements, amendments, and compliance documents ● Ensure proper filing and accessibility of contracts for audits and reviews ● Monitor rental contract compliance to avoid disputes and legal challenges ● Assess risk related to non-payment, contract breaches, and eviction procedures; support audits and reporting on contract and payment compliance 4.<br> Cash Collection &amp;amp; Payment Tracking ● Oversee rental payment schedules, ensuring timely collection from tenants ● Implement and maintain efficient invoicing and payment tracking systems ● Coordinate with finance teams on deposit allocations, late fees, and reconciliation ● Handle payment discrepancies and resolve billing issues with tenants 5.<br> Financial Reporting &amp;amp; Process Optimization ● Generate regular reports on rental income, outstanding payments, and cash flow ● Analyze trends in payment delays and propose improvements to collection strategies ● Work with accounting teams to enhance automation of rent processing systems ● Optimize contract management and customer-service processes to streamline lease administration Capabilities &amp;amp; Skills Customer &amp;amp; Relationship Skills ● Communication — clear, professional, and empathetic across phone, email, and in-person ● Customer focus — comfortable managing both tenant and owner expectations simultaneously ● Problem solving &amp;amp; conflict mediation — able to de-escalate disputes and find workable resolutions ● Cultural competence — experience working with diverse tenant populations Administrative &amp;amp; Financial Skills ● Contract literacy — comfortable reading, drafting, and redlining lease agreements ● Regulatory awareness — working knowledge of housing laws, tenant rights, and lease compliance ● Financial acumen — payment tracking, reconciliation, and basic financial reporting ● Organization &amp;amp; attention to detail — accurate recordkeeping across contracts, renewals, and payments ● Technical proficiency — property management software, invoicing/payment platforms, and document management systems ● Time management — able to context-switch between service requests and administrative deadlines Experience &amp;amp; Qualifications ● 2+ years in property management, real estate, customer service, or contract administration ● Familiarity with housing laws, tenant rights, and lease/contract terms ● Experience working with diverse populations and stakeholders (tenants, owners, finance, legal) ● Prior exposure to rent collection, invoicing, or financial reconciliation processes is a plus ● Facility management background is an advantage.<br></span> </div>

We are looking for an experienced Cards Migration PMO / CMS Migration SME to support a major card management system transformation and migration programme in Cairo.<br>The successful candidate will have strong experience in card technology, card issuing/processing and card management systems, with hands-on experience working with VISION+ / Vision Plus or similar card management platforms. You will play a key role in supporting the migration of card portfolios and associated data, ensuring a controlled transition with minimal operational disruption.<br>Key Responsibilities Support the end-to-end card management system migration, including planning, preparation, data migration, testing, cutover and post-go-live stabilization. Work closely with technology, cards business, operations, vendors and other stakeholders throughout the migration programme. Support card portfolio and customer/card data migration, including data mapping, validation, migration reconciliation and mock migration runs. Coordinate and track migration activities, dependencies, risks, issues and overall readiness. Support SIT, UAT and end-to-end testing, ensuring migration scenarios and card lifecycle processes are adequately tested. Coordinate cutover activities, readiness assessments, go/no-go decisions and production deployment. Support post-go-live hypercare and production stabilization, including issue identification and resolution. Prepare project status reports, dashboards, RAID logs, action trackers and stakeholder communications. Ensure migration activities are aligned with operational, technical and business requirements. Work with vendors and internal teams to resolve migration and card-platform related issues. Required Experience & Skills8–12 years of experience in Cards Technology, Card Issuing, Card Processing or Issuer Processing. Hands-on experience with VISION+ / Vision Plus is highly desirable and strongly preferred. Proven experience supporting or leading card management system / card portfolio migration projects. Experience with migration from or between card management / card processing platforms. Strong understanding of card lifecycle, card issuing, card processing and card management systems. Experience with data migration, data mapping, validation and reconciliation. Strong experience across SIT, UAT, E2E testing, cutover and production deployment. Experience supporting go-live, hypercare and post-production stabilization. Strong project coordination, stakeholder management and communication skills. Experience working with banking, payment or financial services environments. Strong analytical and problem-solving capabilities. Bachelor's degree in Computer Science, Engineering, Information Technology or a related discipline. Preferred Background Candidates with experience in any of the following areas will be particularly relevant:VISION+ / Vision Plus Card Management Systems (CMS) Card portfolio migration Card issuing platform migration Card processing platform migration Cards transformation programmes Issuer processing Credit, debit, prepaid or commercial cards Large-scale banking or financial services migrations

We are seeking a motivated and versatile HR Generalist & Talent Acquisition Specialist to join our growing team in Cairo. This role is split equally between Human Resources operations and Talent Acquisition, with a primary focus on supporting Net Witness and other Portfolio Companies as they establish and grow their presence in Egypt. The successful candidate will manage the full recruitment lifecycle while providing day-to-day HR support to employees and managers, ensuring compliance with Egyptian labor laws and delivering a positive employee experience.<br><br>This position follows a hybrid work model, with part of the week based at our New Cairo office.<br><br>Key Responsibilities<br><br>Human Resources (50%) <br><br>Employee Lifecycle Management <br><br>Administer end-to-end HR processes, including onboarding, employment contracts, probation reviews, employee changes, and offboarding. Prepare employment agreements, HR letters, and other employment-related documentation. Maintain accurate employee records and personnel files in compliance with Egyptian labor laws and company policies. Maintain effective communication and coordination with the global HR team regarding employee lifecycle activities, including onboarding, offboarding, employment changes, promotions, transfers, and other HR-related updates to ensure accurate and timely information sharing. Coordinate onboarding activities to ensure a smooth employee experience. <br><br>Employee Relations & Compliance <br><br>Serve as the primary HR contact for employees and managers across Net Witness and other Portfolio Companies in Egypt. Provide guidance on HR policies, procedures, and employment practices. Support employee relations matters, including performance management, disciplinary processes, and workplace concerns. Ensure compliance with Egyptian labor laws and company policies. Support internal audits and maintain HR compliance documentation. <br><br>Compensation & Benefits<br><br>Prepare monthly payroll inputs and coordinate with Finance and payroll providers. Administer employee benefits, allowances, leave management, and HRIS updates. Support salary reviews and employee incentive programs. Respond to employee inquiries related to payroll and benefits. <br><br>HR Projects & Administration <br><br>Participate in HR initiatives, including employee engagement, performance management, policy implementation, and process improvements. Prepare HR reports and metrics as required. Identify opportunities to improve HR processes and enhance the employee experience. <br><br>Talent Acquisition (50%) <br><br>Recruitment <br><br>Manage the full recruitment lifecycle for positions across Net Witness and other Portfolio Companies operating in Egypt, from requisition approval through offer acceptance. Partner with hiring managers across multiple Portfolio Companies to understand hiring needs and develop effective recruitment strategies. Draft and post job advertisements across multiple recruitment platforms. Source candidates through Linked In Recruiter, job boards, employee referrals, networking, and other sourcing channels. Screen resumes, conduct initial interviews, and evaluate candidates against role requirements. Coordinate interviews with hiring managers and ensure a positive candidate experience throughout the recruitment process. Prepare and extend employment offers in partnership with the HR team. Coordinate pre-employment checks and onboarding activities for new hires. Build and maintain talent pipelines for future hiring needs. Track recruitment metrics, including time-to-fill, source effectiveness, and hiring activity, and provide regular updates to management. <br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field. 3-5 years of combined experience in Human Resources and Talent Acquisition. Strong knowledge of Egyptian labor law and HR best practices. Proven experience managing full-cycle recruitment across technical, sales, and corporate functions. Experience working in a multinational or international organization is preferred. Strong interviewing, sourcing, and stakeholder management skills. Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously. Strong attention to detail and ability to handle confidential information with discretion. Excellent written and verbal English communication skills are essential. Ability to communicate confidently with employees, hiring managers, and senior leadership in a multinational environment. Arabic language skills are considered an asset. Proficiency with Microsoft Office, HRIS platforms, and Applicant Tracking Systems (ATS). <br><br>Benefits<br><br>Hybrid work model with office presence in New Cairo. Opportunity to play a key role in supporting Net Witness and other Portfolio Companies as they build and expand their operations in Egypt. Exposure to a dynamic, fast-paced environment supporting multiple technology businesses within a global investment portfolio. Career growth and professional development opportunities. Competitive compensation and benefits package.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Social Media Manager &amp; Digital Marketing Specialist (Music &amp; Entertainment)</b></p><p><br></p><p><b>Laroussi Music is looking for a highly skilled, technical, and creative Social Media Manager with a minimum of 5 years of experience in digital marketing and social media management.</b></p><p><br></p><p><b>This is not a content posting role. We are looking for a strategic marketing professional who can build, execute, and optimize digital campaigns for an international recording artist, combining creative storytelling with performance marketing to grow audiences, increase engagement, drive music streams, and maximize brand partnerships.</b></p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><ul><li><b>Develop and execute a comprehensive social media strategy across Instagram, TikTok, YouTube, Facebook, and emerging platforms.</b></li><li><b>Create and manage monthly and quarterly content calendars aligned with music releases, performances, and marketing campaigns.</b></li><li><b>Produce, film, edit, and publish high-quality video content optimized for each platform.</b></li><li><b>Write engaging captions, taglines, and marketing copy in English that reflects the artist’s brand and voice.</b></li><li><b>Plan, launch, manage, and optimize paid advertising campaigns using Meta Ads Manager, TikTok Ads Manager, and Google/YouTube Ads.</b></li><li><b>Analyze campaign performance using key metrics including CPM, CPC, CTR, CPA, ROAS, engagement rate, audience retention, watch time, and conversion data.</b></li><li><b>Conduct A/B testing and optimize creatives, audiences, and campaign performance.</b></li><li><b>Monitor trends, platform updates, and emerging technologies to keep the artist ahead of the competition.</b></li><li><b>Deliver monthly performance reports with strategic recommendations for continuous growth.</b></li></ul><p><br></p><p><b>Requirements</b></p><p><br></p><ul><li><b>Minimum 5 years of professional experience in social media management and digital marketing.</b></li><li><b>Must be fluent in English (spoken and written).</b></li><li><b>Previous experience working with recording artists, musicians, entertainment companies, talent agencies, or music labels is required.</b></li><li><b>Advanced knowledge of Meta Business Suite, Meta Ads Manager, TikTok Ads Manager, Google Ads, YouTube Studio, and Google Analytics.</b></li><li><b>Strong understanding of audience targeting, pixel implementation, retargeting, conversion tracking, A/B testing, and campaign optimization.</b></li><li><b>Professional video production and editing skills using Adobe Premiere Pro, DaVinci Resolve, Final Cut Pro, or CapCut.</b></li><li><b>Experience with Canva or Adobe Creative Suite.</b></li><li><b>Proven ability to grow social media accounts through both organic content and paid advertising.</b></li><li><b>Strong analytical mindset with excellent project management and organizational skills.</b></li></ul><p><br></p><p><b>Applicants must submit their CV, portfolio, and examples of successful social media campaigns and paid advertising projects, preferably within the music or entertainment industry.</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Must speak English</p></div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What you’ll do</h4> <p><strong>Role purpose:</strong><br> As a Business Architect Sr Specialist, you will act as a strategic enabler, bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand, design, and optimize business capabilities and processes, ensuring alignment with organizational goals. This role combines business architecture and analysis to drive impactful solutions in a dynamic environment.</p> <h4>Who you are</h4> <p><strong>Key responsibilities:</strong></p> <ul> <li>Collaborate with business and technical stakeholders to identify, prioritize, and translate business needs into actionable strategies and requirements.</li> <li>Conduct gap analyses to identify impacts and opportunities related to new requirements or change initiatives.</li> <li>Define and refine user stories in alignment with the business capability roadmap.</li> <li>Serve as the focal point for business capability enablement, acting as the key liaison between business and technical teams.</li> <li>Analyze and model current and future state business processes, ensuring alignment with organizational strategies.</li> <li>Facilitate workshops and discussions to capture business insights, propose solutions, and validate requirements.</li> <li>Assist in creating and managing release backlogs, ensuring business value is maximized.</li> <li>Safeguard quality by validating functionality, accuracy, and completeness of solutions against requirements.</li> <li>Provide business insights and strategic input during release and iteration planning.</li> <li>Identify opportunities for improvement and innovation in business processes and systems.</li> <li>Support the development and execution of acceptance criteria and testing.</li> <li>Partner with stakeholders to ensure alignment on business goals and priorities.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>What's in it for you</h4> <p><strong>Skills and competencies:</strong></p> <ul> <li>Strong strategic thinking and vision, with a holistic understanding of business operations and goals.</li> <li>Expertise in gap analysis, business process modeling, and impact analysis.</li> <li>Proficiency in Agile methodologies and practices.</li> <li>Ability to manage complexity and drive transformation initiatives.</li> <li>Exceptional communication and stakeholder management skills.</li> <li>Demonstrated experience in risk management and decision-making.</li> <li>Detail-oriented with the ability to see the bigger picture (helicopter view).</li> <li>Adaptability to change and collaborative mindset.</li> <li>Proficient in testing, evaluation, and partner/supplier management.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Communication, Computer Engineering, Telecom Engineering, Computer Science, or a related field.</li> <li>A minimum of 3+ years of experience in telecommunications, IT, or related domains.</li> <li>CBAP certification or equivalent experience is a strong plus.</li> <li>Prior experience in an Agile environment is preferred.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please let us know so we can support you accordingly.</p> <p>Together we can.</p></p><p></p>

A New Chapter: Dsquares X Prepit<br><br>We're excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit's innovation and agility with Dsquares' expertise and scale to build even stronger, more impactful loyalty and engagement solutions.<br><br>About Prepit: <br><br>Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.<br><br>Our People is our Brand<br><br>Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.<br><br>About The Role:<br><br>Drive growth by direct sales and enable the sales team by qualifying potential customers and making sure they fulfil the company's objectives.<br><br>Key Responsibilities:<br><br>Direct Sales: Conducting outbound phone calls to potential customers to introduce and sell products or services Lead Generation: Following up on generated leads and making contact with potential customers Customer Engagement: Building rapport with customers, understanding their needs, and providing information about products and offers Order Processing: Processing orders for existing customers and initiating repeat purchases Sales Support: Upselling and cross-selling additional products or services to both new and existing customers Record Keeping: Maintaining accurate and updated customer databases, documenting sales, and managing customer information Customer Service: Addressing customer questions, managing conflicts, and ensuring customer satisfaction Achieving Goals: Working towards and meeting monthly, quarterly, and annual sales targets Sales Operations: handling closed deals documents cycle, sales dashboards & data input<br><br>Requirements<br><br>3 years of experience in sales, business development, and sales strategy, 1 years in F&B industry Communication: Excellent verbal communication and interpersonal skills to persuade customers Salesmanship: Strong sales skills, including negotiation and the ability to guide a conversation to a successful close Active Listening: Patience and the ability to listen to customer concerns to understand their needs Product Knowledge: A thorough understanding of the products or services being sold Technology Skills: Proficiency in using relevant software, databases, and computer systems Resilience: The ability to handle rejection and stress when dealing with customers Organization: Meticulousness in record-keeping and managing customer information<br><br>Benefits<br><br>Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover. Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events Continuous Development: Expand your horizons through our commitment to learning and development opportunities.

Company Description Pioneer Media Academy is a specialized training institution focused on developing talent in media arts and communication. Located in 6th of October City, the academy offers practical, industry-aligned programs for individuals seeking careers in television, radio, digital media, and related fields. Learners gain hands-on experience with modern media tools and techniques, guided by experienced professionals. The academy aims to prepare participants for real-world media environments through intensive training, workshops, and applied projects. Pioneer Media Academy provides a dynamic, creative atmosphere that supports skill growth and professional development.<br>Role Description The Telesales Specialist will work full time on-site at Pioneer Media Academy in 6th of October City, engaging prospective learners and partners by phone to promote the academy’s programs and services. Day-to-day responsibilities include making outbound calls, responding to inbound inquiries, explaining course offerings, and guiding potential participants through the enrollment process. The role involves maintaining accurate records in the CRM system, following up on leads, and meeting individual and team sales targets. The Telesales Specialist will collaborate with the marketing and training teams to align messaging, provide feedback from customers, and support promotional campaigns. This position requires consistent professional communication, adherence to sales processes, and a strong focus on delivering a positive experience for every contact.<br>Qualifications<br> Candidates should possess strong Communication skills, including clear phone etiquette and the ability to explain information in an engaging, professional manner. Candidates should possess Sales skills, including lead qualification, persuasive closing techniques, and experience working toward measurable targets. Candidates should possess Customer Service and Customer Support skills, ensuring inquiries are handled promptly, respectfully, and with problem-solving focus. Candidates should possess Training-related skills, such as the ability to understand learning programs and explain their value to potential participants. Relevant qualifications include prior telesales or call center experience, familiarity with CRM or lead management tools, and basic computer literacy. Additional beneficial qualifications include strong organizational skills, resilience in a fast-paced environment, teamwork, and proficiency in both written and spoken English and Arabic.

We enable financial institutions to become digital leaders.<br>As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br>About Job:We are looking for Support Engineer, who will be responsible for the operational support, monitoring, and maintenance of client environments within the agreed Managed Services scope. The role ensures timely incident resolution, proactive monitoring, and adherence to service level agreements (SLAs) while maintaining high standards of reliability and security. The position supports banking and financial services clients, operating within structured change management and governance frameworks.<br>What you will be doing:Monitor client environments using Azure-native monitoring tools and respond to alerts in accordance with SLA requirements. Investigate and resolve incidents affecting the Veri Park solution and its supporting Azure infrastructure. Perform structured log analysis and troubleshooting to determine root cause and ownership (application, infrastructure, or third-party integration). Escalate complex issues to senior engineers or Team Lead when required. Create, update, and maintain monitoring dashboards and alert configurations. Execute approved changes in accordance with the change management process. Support patching and preventive maintenance activities within the agreed scope. Participate in root cause analysis (RCA) activities and contribute to preventive improvements. Maintain accurate incident records and documentation in the Service Desk system. Assist in preparing operational and SLA performance reports. Support client communication during incident handling and service restoration. Contribute to knowledge base articles and operational documentation. Technical & Cloud Operations Practical experience with Microsoft Azure (Iaa S and/or Paa S environments). Familiarity with Azure networking concepts (VNet, NSG, DNS basics). Ability to configure and adjust alert rules and thresholds. Understanding of Role-Based Access Control (RBAC) principles. Basic knowledge of backup and disaster recovery concepts in cloud environments. Ability to differentiate between application-related issues and infrastructure-related issues. Incident & Service Management Understanding of ITIL-based Incident and Change Management processes. Experience handling production incidents in a structured support environment. Ability to meet defined SLA response and resolution targets. Strong troubleshooting and analytical skills. Security & Compliance Awareness Awareness of operational security principles in cloud environments. Basic understanding of patch management and vulnerability handling. Familiarity with working in regulated environments (banking/financial services preferred). Communication & Professional Skills Strong written and verbal communication skills. Ability to document incidents clearly and concisely. Client-focused and service-oriented mindset. Ability to work under pressure during high-severity incidents. Strong organizational and time management skills. Basic / Preferred Skills:Experience with Azure Monitor, Log Analytics, and Application Insights. Ability to write and interpret Kusto Query Language (KQL) queries for:Log analysis Incident investigation Troubleshooting and diagnostics Experience creating and maintaining custom dashboards and monitoring workbooks.<br>What we are looking for:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).3–5 years of experience in IT support, cloud operations, or Managed Services. This role will be required to work in shift rotation as you will provide 24/7 service to Managed Services customers. Experience working in production environments. Experience using IT service management tools (Service Desk systems). Exposure to Azure cloud operations is required.<br>Preferred Qualifications Microsoft Azure certifications (e.g., AZ-900, AZ-104). ITIL Foundation certification. Experience supporting fintech or banking platforms. Exposure to automation or Infrastructure-as-Code concepts is an advantage.<br>What we are offering:Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with Veri Park Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.<br>About Veri Park:We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.<br>https://www.veripark.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Viatris Egypt S.A.E</p><p>Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases. </p><br><p>We have been included on number of <span><u>award lists</u></span> that demonstrate the impact we are making. <br>&nbsp;</p><br><p>Every day, we rise to the challenge to make a difference and here’s how the CRM and Samples Coordinator role will make an impact:</p><br><p><u>Summary</u></p><br><p><span>The primary role of the CRM and Samples Coordinator is responsible for driving governance in customer data and HCP universe management. The role would be responsible to ensure that the Field colleagues have the required support to efficiently utilized the CRM tools in their daily interactions with the HCPs. This role will also drive the process to ensure complaint sample distribution and utilization by the field colleagues. The CRM and Samples Coordinator would be responsible to ensure that all the customer facing colleagues in the assigned geographies are equipped with the required training and skills to use their tools and to comply with sample policy. </span></p><br><p><span>KEY RESPONSIBILITIES AND FUNCTION</span></p><br><p><u>INDIVIDUAL</u></p><br><ul><li><p><span>Platform owner &amp; administrator of CRM, issues &amp; CR management</span></p><br></li><li><p><span>Manage the process for creation, harmonization, implementation and maintenance of data management practices for global sales force automation systems</span></p><br></li><li><p><span>Develop and implement new / enhanced commercial business processes as needed to support data management within the CRM or related systems that align with the commercial operations objectives</span></p><br></li><li><p><span>To be the gatekeeper for all global deliverables participating and managing the User Acceptance Testing (UAT) in coordination with CEx acceptance of deliverables related to CRM system.</span></p><br></li><li><p><span>Preparation of load-files reflecting cycle-plans, org structure, territory alignments, digital promotional materials in CRM system aligned with digital GTM</span></p><br></li><li><p><span>Escalation on support for CRM, collaborating with the global service teams on any agreed commitments, SLA’s, and business continuity of platform.</span></p><br></li><li><p><span>Facilitate the data mapping, management, and governance processes with commercial operations colleagues, business leaders, and IT</span></p><br></li><li><p><span>Supporting the Sales and Marketing departments for the creation of CRM-related new stakeholders in the system.</span></p><br></li><li><p><span>Working with other system owners (Veeva Vault, HCP Consent DB, Marketo, RDM) to ensure the optimal flow of information and content between platforms.</span></p><br></li><li><p><span>Customer E-permission management; collecting, verification and validation integrated with global Identity Hub platform</span></p><br></li><li><p><span>Manage Sample upload and track utilization through the CRM system</span></p><br></li><li><p><span>Ensure sample controls and policies are implemented in the markets</span></p><br></li><li><p><span>Coordinate Sample reconciliation process across assigned geographies</span></p><br></li><li><p><span>Provide training for FF regarding CRM system utilization and answering their questions for technique and system related issues.</span></p><br></li><li><p><span>Continually seek opportunities to leverage technologies &amp; solutions pertinent to the FF and available such as collaboration tools, automated reporting and new/enhanced CRM capability.</span></p><br></li></ul><p><u>SHARED</u></p><br><ul><li><p><span>Support legal, medical, compliance &amp; pharmacovigilance teams for the CRM related issues.</span></p><br></li><li><p><span>Partnering with the rest of the SECCD team to deliver on the collective commitments to the business</span></p><br></li><li><p><span>Partner closely with Medical and Marketing colleagues to ensure prompt and adequate approval of training contents for all products</span></p><br></li></ul><p><u><span>EXPERIENCE</span></u></p><br><ul><li><p><span>Sales and marketing experience - </span><b><span>5 years /</span> <span>Required</span></b></p><br></li><li><p><span>Pharmaceutical experience</span>- <b><span>3 years</span> / <span>Preferred</span></b></p><br></li><li><p><span>Proven understanding of field force deployment processes</span> <b><span>3 years / Required</span></b></p><br></li><li><p><span>Project management skill</span> <b><span>3 years / Preferred</span></b></p><br></li><li><p><span>Deep understanding of Field based technology</span> <b><span>3 years/</span> <span>Required</span></b></p><br></li></ul><p>A<span><span>t Viatris, we offer</span></span><span><span>competitive</span></span><span><span>salar</span></span><span><span>ies</span></span><span><span>, benefits</span></span><span><span>and</span></span><span><span>an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.</span></span></p><br><p><span>Viatris is an Equal Opportunity Employer. </span></p><br> </div>

About the Job Position Overview The Senior Education Specialist is responsible for leading the design, implementation, and continuous improvement of education programs aligned with the Foundation’s mission and strategic objectives. The role involves managing education initiatives, building strategic partnerships, overseeing program budgets, supervising and developing team members, and establishing effective monitoring and evaluation systems to measure impact. The Senior Education Specialist will work closely with government entities, NGOs, academic institutions, donors, subject matter experts, and other stakeholders to maximize program reach, quality, and sustainability. The role also contributes to strategic planning and education policy development while ensuring compliance with relevant standards and donor requirements. Key Responsibilities Education Program Design & Delivery Lead the design, development, and implementation of education programs aligned with the Foundation’s mission, strategic goals, community needs, and national education priorities. Collaborate with subject matter experts and strategic partners to develop program content, delivery methods, learning outcomes, and implementation plans. Oversee the end-to-end delivery of education initiatives, ensuring programs are delivered effectively, on schedule, and to the required quality standards. Identify opportunities to enhance program effectiveness, innovation, scalability, and sustainability. Ensure education programs achieve their intended outcomes and create measurable impact. Strategic Partnerships & Stakeholder Management Build and maintain strong relationships with government bodies, NGOs, academic institutions, donors, and other strategic stakeholders. Develop partnerships that expand program reach, strengthen sustainability, and maximize the Foundation’s impact in education. Lead regular communication and coordination with key stakeholders to align expectations, secure support, and encourage collaboration. Represent the Foundation in relevant meetings, forums, workshops, conferences, and external engagements. Identify and develop opportunities for new strategic partnerships and collaborative initiatives. Budget Management & Financial Oversight Develop and monitor education program budgets in coordination with relevant internal teams. Ensure program expenditures are properly controlled and aligned with approved budgets, Foundation policies, and donor requirements. Monitor financial performance and identify potential risks, variances, and cost-saving opportunities. Ensure resources are utilized efficiently without compromising program quality or impact. Provide financial updates and inputs for management and donor reporting. Team Leadership & Development Lead, supervise, mentor, and coach education program staff to achieve individual and team objectives. Set clear performance expectations, provide regular feedback, and identify professional development and training opportunities. Foster a collaborative, inclusive, and high-performance working environment. Support team members in solving operational challenges and improving program delivery. Build team capabilities and ensure effective allocation of responsibilities and resources. Monitoring, Evaluation & Impact Measurement Design and manage monitoring and evaluation frameworks to measure program effectiveness, outcomes, and impact. Establish appropriate indicators, targets, data collection methods, and reporting mechanisms. Collect, analyze, and interpret program data to identify trends, challenges, and opportunities for improvement. Use evaluation findings and evidence to support data-driven decision-making and continuous program improvement. Ensure accurate documentation of program outcomes, lessons learned, and impact. Quality, Compliance & Risk Management Ensure all education programs comply with relevant legal, ethical, regulatory, quality, and donor requirements. Establish and maintain quality standards across program activities and delivery. Conduct regular quality reviews, audits, and risk assessments to identify and address potential issues. Ensure program documentation and processes meet Foundation policies and relevant external standards. Proactively identify risks and implement appropriate mitigation measures to protect program quality and reputation. Reporting & Management Information Prepare comprehensive program progress reports, performance reports, and donor reports. Consolidate and analyze program, financial, and impact data to provide accurate and meaningful insights. Present key findings, achievements, challenges, and recommendations to senior management, donors, and strategic partners. Maintain accurate and up-to-date program documentation and records. Provide timely information and recommendations to support strategic and operational decision-making. Events & Strategic Initiatives Plan, coordinate, and deliver high-level educational events, workshops, conferences, and strategic initiatives. Develop event strategies that support program objectives, stakeholder engagement, visibility, and community impact. Coordinate with internal teams, external partners, speakers, and stakeholders to ensure successful delivery of major initiatives. Represent the Foundation at relevant education events and public engagements. Identify opportunities to increase the Foundation’s visibility and influence within the education sector. Strategic Planning & Education Policy Contribute to the development and implementation of the Foundation’s long-term education strategy. Conduct research, sector analysis, and environmental scans to identify emerging trends, opportunities, and challenges in education. Develop recommendations and policy inputs that support the Foundation’s strategic direction. Contribute to the development of policies, frameworks, and initiatives that strengthen the Foundation’s role in the education sector. Support senior leadership in identifying strategic opportunities and positioning the Foundation as a credible contributor to education development. Qualifications & Experience Education Bachelor’s degree in Education, Social Sciences, Business Administration, Development Studies, or a related field. Experience Minimum 5 years of relevant experience in education programs, program management, education development, or a similar role. Previous experience in vocational education is preferred. Proven experience in designing and implementing education programs from concept through delivery and evaluation. Experience managing budgets, strategic partnerships, and external stakeholders. Experience in monitoring and evaluation (M&E), impact measurement, and data-driven program improvement. Previous experience in team leadership, staff development, and strategic initiatives is highly desirable. Skills & Competencies Technical Skills Strong knowledge of education program design, implementation, and evaluation. Strong understanding of monitoring and evaluation frameworks, impact measurement, and data analysis. Good knowledge of program budgeting, financial monitoring, and resource management. Proficient in Microsoft Office, including Word, Excel, and Power Point. Strong reporting, documentation, and presentation capabilities. Knowledge of education sector trends, policies, and quality standards. Language Skills Advanced proficiency in English, both written and verbal. Soft Skills Strong leadership and people management skills. Excellent communication and stakeholder management skills. Strong negotiation and relationship-building abilities. Excellent presentation and public speaking skills. Strong analytical and problem-solving skills. Excellent time management and organizational skills. Strong attention to detail and commitment to quality. Ability to manage multiple priorities and work under pressure. Strong teamwork and collaboration skills. Flexible, proactive, and adaptable approach to changing priorities. Strategic thinking with strong execution and follow-through. Certifications Relevant certifications in Education, Project Management, Monitoring & Evaluation, Program Management, or related fields are considered an asset. About the Organization The Foundation is committed to creating meaningful and sustainable impact through education by developing high-quality programs, building strategic partnerships, and supporting initiatives that respond to community needs and national priorities. Through collaboration with government institutions, NGOs, academic organizations, donors, and other stakeholders, the Foundation seeks to strengthen educational opportunities, improve learning outcomes, and contribute to the long-term development of individuals and communities. The Senior Education Specialist will play a key role in advancing these objectives by owning end-to-end education program strategy and delivery, leading high-impact partnerships, managing resources, strengthening monitoring and evaluation, and developing the capabilities of the education team. Due to ongoing project commitments and upcoming large-scale initiatives, the successful candidate will be expected to take ownership of strategic deliverables and ensure continuity, quality, and measurable impact across the Foundation’s education programs.

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a technical delivery project lead to drive the end-to-end delivery of complex UK IT portfolio initiatives funded through CAPEX investment. This role focuses on mobilising, shaping, designing, and delivering technology-enabled transformation projects across multiple systems and stakeholders. You will play a key role in managing high-complexity programmes, ensuring delivery aligns with governance frameworks, business objectives, and quality standards.</p> <h4>What you’ll do</h4> <ul> <li>Manage end-to-end delivery of assigned projects, from business case creation to transition into IT operations</li> <li>Lead the mobilisation, shaping, and design phases, ensuring alignment with business goals and delivery standards</li> <li>Plan, structure, and manage complex project roadmaps, including dependencies, resources, and critical paths</li> <li>Develop and manage detailed project and programme plans using structured delivery methodologies</li> <li>Build strong relationships with stakeholders, suppliers, and cross-functional delivery teams</li> <li>Facilitate stakeholder engagement, communication plans, and alignment throughout the project lifecycle</li> <li>Manage project budgets, cost estimations, and financial tracking, including CAPEX governance</li> <li>Monitor and control delivery performance, ensuring projects are delivered on time, within scope, and within budget</li> <li>Lead cross-functional teams across multiple geographies, including internal teams, system integrators, and third parties</li> <li>Drive transformation initiatives involving technical change and business process improvements</li> <li>Ensure compliance with Vodafone delivery governance and methodologies</li> <li>Identify measurable outcomes, success factors, and KPIs for project delivery</li> <li>Create and maintain stakeholder maps and communication strategies</li> <li>Forecast and manage resource demand across the project lifecycle</li> <li>Support continuous improvement and optimisation of delivery practices</li> </ul> <h4>Who you are</h4> <ul> <li>Egyptian national currently residing in Egypt</li> <li>Demonstrated experience in managing end-to-end delivery of complex ICT or technology projects</li> <li>Strong understanding of software development and application delivery lifecycles</li> <li>Experience in delivering transformation and technical change initiatives</li> <li>Skilled in managing cross-functional and cross-cultural teams</li> <li>Strong leadership capabilities, with the ability to guide, support, and influence teams in a matrix environment</li> <li>Proven ability to manage multiple programmes or projects simultaneously</li> <li>Background in telecommunications or network environments</li> <li>Professional certification such as PRINCE2 Practitioner or PMP</li> <li>Strong financial understanding, including budgeting, capitalisation, and profit and loss principles</li> <li>Excellent communication and stakeholder engagement skills, with the ability to work effectively across all levels</li> <li>Ability to quickly build technical understanding across diverse domains</li> <li>Proficiency in Microsoft tools including Excel, PowerPoint, Visio, and Project</li> <li>Strong organisational, planning, and problem-solving skills with attention to detail</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead large-scale transformation projects within Vodafone’s UK IT portfolio</li> <li>Exposure to senior stakeholders and strategic initiatives across multiple domains</li> <li>Experience working in a complex, multi-vendor and global delivery environment</li> <li>Professional growth through ownership of end-to-end delivery and governance</li> <li>Collaborative environment focused on innovation, continuous improvement, and delivery excellence</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced project and programme delivery within large-scale enterprise environments</li> <li>Financial and CAPEX governance in technology projects</li> <li>Stakeholder management across senior leadership and cross-functional teams</li> <li>Complex dependency management and transformation planning</li> <li>Application of structured delivery methodologies and governance frameworks</li> <li>Leadership and collaboration across geographically distributed teams</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

Job Title: Telesales Job Type: Full-Time Location: Maadi, Cairo (Hybrid Model) Reporting To: Sales Manager / Head of Marketing Job Objective The primary goal of this role is to act as the first point of contact for potential customers generated through marketing campaigns. You will be responsible for rapidly engaging leads, gathering critical business data . Your ultimate mission is to hand over fully qualified, sales-ready leads to the sales team, accompanied by a clear and concise summary that accelerates the closing process. Key Responsibilities1. Rapid Lead Engagement & Qualification Initiate communication with new leads within 5–15 minutes of their arrival. Engage with prospects via multiple channels, including phone calls, Whats App, and email. Conduct qualification calls using a standardized and approved questionnaire. Gather essential company data, including business activity, company size, number of branches, and potential system users. Identify the prospect's current software/system and uncover their key operational and financial pain points. Determine the specific modules and solutions required by the client. Ascertain the client's estimated budget and decision-making timeline. Identify the primary decision-maker and other key influencers involved in the purchase process. Classify leads into the following categories: Qualified, Disqualified, Needs Follow-up, or Unreachable.2. Data Management & CRM Hygiene Accurately log all client data, call notes, communication records, and contact stages into the company CRM system. Follow up with non-responsive leads according to a specified engagement sequence.3. Sales Handover & Meeting Coordination Schedule product demonstrations or meetings with the relevant Account Executive/Sales Manager. Prepare and send a clear, detailed qualification summary to the sales team prior to the scheduled meeting. Confirm meeting appointments to minimize no-shows and ensure a smooth handover.4. Lead Nurturing & Feedback Re-route non-ready leads back into the marketing nurture track for future follow-up. Accurately document and record the reasons for disqualification or rejection. Provide qualitative feedback on lead quality to the Marketing team to help refine targeting strategies and campaign effectiveness.5. Reporting & KPIsPrepare weekly reports detailing lead volume, quality scores, lead sources, and conversion rates. Qualifications & Requirements Experience: 1-3 years of experience in a similar role (Lead Generation, SDR, Telesales, or Inside Sales). Experience in the software/ERP industry is a strong plus. Communication: Exceptional verbal communication skills, with a proven ability to handle initial objections over the phone without engaging in detailed sales negotiations. Excellent active listening and questioning skills. Business Acumen: Strong ability to understand business needs and translate them into clear software requirements. Technical Skills: Proficiency in using CRM systems and the Microsoft Office Suite or Google Workspace. Writing Skills: Strong written communication skills for preparing detailed client briefs and professional follow-up emails. Professionalism: A strong sense of urgency, commitment to speed of response, and meticulous attention to data accuracy. Work Ethic: Ability to thrive in a target-driven environment and work towards clear performance metrics and KPIs.

نبحث عن أخصائي تطوير أعمال (Business Development Executive) | عمل عن بُعد من مصر الشركة: شركة عالم آخر للاتصالات وتقنية المعلومات (Another World Company) مقر الشركة: جدة، المملكة العربية السعودية مكان إقامة المرشح: جمهورية مصر العربية طبيعة العمل: دوام كامل – عن بُعد 100% (من المنزل)هل أنت شغوف بالمبيعات وصناعة العلاقات؟نبحث عن شخص يمتلك عقلية تجارية، ويستمتع ببناء العلاقات مع العملاء، ويؤمن بأن النجاح في المبيعات يُقاس بالنتائج وليس بعدد سنوات الخبرة فقط.إذا كنت تبحث عن وظيفة روتينية، فقد لا تكون هذه الفرصة مناسبة لك.أما إذا كنت تستمتع بالتحديات، وإغلاق الصفقات، وتحقيق النمو، فنحن نتطلع للتعرف عليك.نبذة عن الشركةشركة عالم آخر هي وكالة متخصصة في التسويق، الهوية التجارية، والإعلانات، بالإضافة إلى الحلول التقنية، ونقدم خدماتنا لعملاء في مختلف القطاعات داخل المملكة العربية السعودية.نسعى لتوظيف أخصائي تطوير أعمال (Business Development Executive) يكون مسؤولًا عن استقطاب العملاء، وإدارة دورة المبيعات بالكامل، والمساهمة في بناء وتطوير قسم المبيعات وتحقيق نمو مستدام للشركة.هذه الوظيفة ليست لمندوب مبيعات تقليدي، بل لشخص قادر على بناء العلاقات، وإدارة دورة البيع كاملة، وإغلاق الصفقات، والمساهمة في تطوير منظومة المبيعات داخل الشركة.المهام الوظيفيةالبحث عن عملاء جدد واستهداف الشركات المناسبة.التواصل مع أصحاب القرار داخل الشركات.تنفيذ حملات تواصل عبر الهاتف، البريد الإلكتروني، ولينكدإن.حجز وإدارة الاجتماعات مع العملاء عبر Zoom أو Google Meet.تحليل احتياجات العملاء وتقديم الحلول المناسبة.إعداد وإرسال عروض الأسعار ومتابعتها.التفاوض مع العملاء وإغلاق الصفقات.إدارة دورة البيع كاملة (Sales Cycle).تحديث وإدارة بيانات العملاء باستخدام نظام CRM.بناء وتنظيم مسار المبيعات (Sales Pipeline).المساهمة في تطوير سياسات وإجراءات قسم المبيعات.اقتراح أفكار واستراتيجيات لزيادة المبيعات وتحسين تجربة العملاء.إعداد التقارير الأسبوعية والشهرية الخاصة بأداء المبيعات.التنسيق مع فريق التشغيل لضمان انتقال المشاريع بسلاسة بعد البيع.بناء علاقات طويلة الأمد مع العملاء.الخدمات التي ستقوم ببيعهاإدارة حسابات التواصل الاجتماعي.الحملات الإعلانية الرقمية.الهوية التجارية (Branding).تصميم الجرافيك.صناعة المحتوى.التصوير والإنتاج المرئي.تطوير المواقع الإلكترونية.تطوير تطبيقات الجوال.تحسين محركات البحث (SEO).الاستشارات والاستراتيجيات التسويقية.المتطلباتالإقامة الحالية في جمهورية مصر العربية.التفرغ للعمل بدوام كامل عن بُعد.خبرة عملية في تطوير الأعمال أو مبيعات الشركات (B2B)، ويفضل من لديه خبرة لا تقل عن 3 سنوات.سجل واضح في تحقيق النتائج وإغلاق الصفقات.تعتبر الخبرة في بيع الخدمات التسويقية والإبداعية أو العمل في وكالة تسويق ميزة إضافية.يفضل وجود خبرة في التعامل مع السوق السعودي أو الخليجي.القدرة على تحقيق وتجاوز مستهدفات المبيعات.خبرة في إدارة دورة البيع كاملة.مهارات قوية في التواصل، والتفاوض، والإقناع.القدرة على التعامل مع اعتراضات العملاء وتحويلها إلى فرص بيع.إجادة تقديم الاجتماعات والعروض التقديمية عن بُعد.خبرة في استخدام أنظمة CRM.يفضل وجود خبرة في استخدام Linked In Sales Navigator أو أدوات البحث عن العملاء المحتملين.القدرة على إدارة الوقت والعمل باستقلالية.توفر اتصال إنترنت مستقر وبيئة عمل مناسبة للعمل من المنزل.إجادة اللغة العربية، وإجادة اللغة الإنجليزية تعتبر ميزة إضافية.نبحث عن شخص يمتلكعقلية تجارية تركز على النتائج.قدرة عالية على بناء العلاقات.مهارة احترافية في إغلاق الصفقات.القدرة على تطوير وتحسين عمليات المبيعات.روح المبادرة وتحمل المسؤولية.التفكير التحليلي وحل المشكلات.الالتزام بتحقيق الأهداف والعمل وفق مؤشرات الأداء (KPIs).مؤشرات الأداء (KPIs)سيتم تقييم الأداء بناءً على:عدد العملاء المحتملين المؤهلين (Qualified Leads).عدد الاجتماعات المنعقدة أسبوعيًا.نسبة تحويل الاجتماعات إلى عروض أسعار.نسبة تحويل عروض الأسعار إلى صفقات.عدد الصفقات المغلقة شهريًا.قيمة المبيعات الشهرية.متوسط قيمة الصفقة.دقة تحديث بيانات العملاء في نظام CRM.سرعة متابعة العملاء.تحقيق مستهدفات المبيعات الشهرية.المزايا✅ عمل عن بُعد 100% من داخل مصر.✅ راتب ثابت (يُحدد حسب الخبرة والكفاءة).✅ عمولات مجزية بدون سقف.✅ مراجعة الراتب بعد اجتياز فترة التجربة وتحقيق مستهدفات الأداء.✅ بيئة عمل احترافية.✅ فرص حقيقية للتطور والنمو الوظيفي.✅ فرصة للمساهمة في بناء وتطوير قسم المبيعات بالشركة.✅ التعامل مع عملاء داخل المملكة العربية السعودية.مراحل التوظيفسيتم اختيار المرشحين وفق المراحل التالية:مراجعة السيرة الذاتية.فرز المرشحين المطابقين للمتطلبات.تسجيل فيديو تعريفي.المقابلة الأولى.اختبار عملي في المبيعات (Sales Role Play).المقابلة النهائية.توقيع عقد العمل.سيُطلب من المرشحين الذين يتم ترشيحهم للمرحلة التالية تسجيل فيديو تعريفي والإجابة على مجموعة من الأسئلة، بالإضافة إلى إجراء اختبار عملي لقياس مهارات التواصل، والإقناع، والتفاوض، وإدارة عملية البيع.طريقة التقديمإذا كنت ترى أن لديك الخبرة والمهارات اللازمة، فنرحب باستقبال طلبك عبر Linked In.يرجى التأكد من أن سيرتك الذاتية محدثة وتعكس خبراتك وإنجازاتك في مجال المبيعات وتطوير الأعمال.سيتم التواصل فقط مع المرشحين الذين تنطبق عليهم متطلبات الوظيفة.تنويه: هذه الوظيفة مخصصة لأصحاب الخبرة في مبيعات الشركات (B2B) وتطوير الأعمال، ولن يتم النظر في الطلبات التي لا تتوافق مع متطلبات الوظيفة أو التي لا تُظهر خبرة عملية واضحة في مجال المبيعات.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Key Accountabilities &amp; Decision Ownership</b> <br><ul> <li>Provide strong support in the Datacom/CPN area at all technical levels of operation.</li> <li>Ensure proper and timely handling of individual/global complaints related to Datacom area.</li> <li>With responsibility of Initiating actions to improve the quality, availability and measurement of the area, Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.</li> <li>Responsible for reviewing the new technology /roadmaps /incident trends.</li> <li>Provide troubleshooting, analysis &amp; problem solution for critical situations.</li> <li>Follow-up &amp; prepare the DataCom network planned activities to ensure fault free operation during different activity phases, coping with O&amp;M quality standards &amp; procedures.</li> <li>24x7 2nd line support On Call for DataCom network emergencies reported by internal customers, to fix critical problems.</li> <li>Fine tune the DataCom nodes to achieve smooth &amp; high quality performance.</li> <li>Implement preventive software correction packages on DataCom nodes to solve DataCom network problems.</li> <li>Secure the DataCom network elements.</li> <li>Assess the need for suppliers support intervention &amp; follow-up with suppliers regarding any DataCom network issues.</li> <li>Provide DataCom technical support to internal &amp; external customers, &amp; ensure their satisfaction.</li> <li>Follow the escalation &amp; reporting procedure in due time.</li> <li>Report DataCom network problems in time with clear information to management for proper decision making.</li> <li>Report DataCom network activities to management for proper follow-up.</li> <li>Report performance against agreed plans &amp; KPIs.</li> <li>Participate in acceptance &amp; testing of new DataCom nodes, systems, features &amp; services.</li> <li>Implement software &amp; hardware system upgrades.</li> <li>Implement hardware system expansions.</li> <li>Follow the Datacom, the Change Management teams and the Service Management processes/SLA.</li> <li>Attend all assigned Trainings, Sessions or workshops.</li> </ul><br><br><b>Core Competencies, Knowledge, and Experience</b> <br><ul> <li>Good IP knowledge with a strong background in SP(MPLS,VPLS,BGP..etc)</li> <li>Minimum 3 years of experience in relevant field</li> <li>CCNP SP &amp; MPLS knowledge is a must.</li> <li>CCIE SP Level</li> <li>Good knowledge of firewalls: Juniper/NetScreen/CISCO ASA/ Fortinet/IPS or equivalent.</li> <li>F5 Loadblancer Knowledge is Preferred</li> <li>ACI technology is Preferred</li> <li>Good understanding for the GSM/3G network.</li> <li>Python Programming knowledge is a plus&nbsp;</li> <li>Automation &amp; scripting Tools developing experience is a plus</li> <li>Good Communication Skills</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>