Ophthalmology Jobs in Egypt

About the Role We are looking for an experienced and results-driven Senior Real Estate Consultant to join our team and play a key role in driving property sales, building strong client relationships, and identifying new business opportunities. The ideal candidate will have strong knowledge of the real estate market, excellent negotiation and communication skills, and a proven track record in residential, commercial, or investment property sales. This role requires a highly motivated professional who can manage the full sales cycle and provide clients with expert property and investment advice. Key Responsibilities Develop and execute effective sales strategies to achieve and exceed individual and team sales targets. Identify and generate new business opportunities through networking, referrals, lead generation, and market research. Build and maintain strong relationships with clients, investors, property owners, and key stakeholders. Understand clients' property requirements, budgets, and investment objectives and recommend suitable opportunities. Advise clients on property options, market conditions, pricing, investment potential, and expected returns. Manage the complete sales cycle from lead generation and property presentations through negotiation, closing, and post-sale follow-up. Conduct property viewings, presentations, and client meetings professionally. Negotiate offers, terms, and contracts while ensuring the best possible outcome for both clients and the company. Maintain an accurate and up-to-date pipeline using CRM systems. Monitor market trends, competitor activity, new developments, and pricing changes. Develop and maintain a strong network of developers, property owners, investors, and industry professionals. Work closely with marketing and management teams to maximize lead conversion and business growth. Mentor and support junior real estate consultants where required. Prepare regular sales forecasts, pipeline reports, and performance updates for management. Requirements5–8+ years of experience in real estate sales or consultancy, preferably in a senior or high-performing role. Proven track record of achieving and exceeding sales targets. Strong knowledge of the local real estate market and property investment landscape. Experience in selling residential, commercial, or investment properties. Excellent negotiation, presentation, communication, and relationship-building skills. Strong business development and networking capabilities. Ability to manage multiple clients and opportunities simultaneously. Proficiency in CRM systems and Microsoft Office. Strong understanding of sales processes and lead conversion. Professional appearance, strong interpersonal skills, and excellent client-facing presence. Bachelor's degree in Business, Marketing, Real Estate, or a related field is preferred.

Company Description Met Life has been serving the Middle East and North Africa region for nearly 65 years, including over 23 years in Egypt, providing financial solutions for everyday life needs. As the first life insurance company to enter the Egyptian market, Met Life Egypt offers life, accident and health insurance, retirement planning, and wealth management solutions to more than one million customers. The company is recognized for its strong expertise in designing and distributing insurance plans that support long-term financial security. Met Life Egypt focuses on offering reliable guidance to help individuals and businesses meet their goals and navigate change with confidence.<br>Role Description The Sales Specialist is a full-time hybrid role based in Markaz Sohag, with a combination of on-site work and some work-from-home flexibility. In this role, the Sales Specialist will identify prospective clients, present Met Life Egypt’s insurance and financial solutions, and support customers in choosing products that meet their needs. Daily activities include managing a sales pipeline, conducting client meetings, delivering product presentations, and providing ongoing customer service and policy support. The Sales Specialist will collaborate with team members, participate in sales campaigns, and receive ongoing training to stay informed about products, market trends, and regulatory requirements. The role also involves preparing proposals, maintaining accurate records in CRM tools, and meeting individual and team sales targets in a compliant and customer-focused manner.<br>Qualifications<br> <br>Candidates should possess strong Communication and Customer Service skills to build trust, handle inquiries, and maintain long-term client relationships. Candidates should possess Sales and Sales Management capabilities to generate leads, close deals, manage pipelines, and work toward defined performance targets. Candidates should possess Training-related skills to absorb product knowledge, follow sales coaching, and share best practices with colleagues. Candidates should possess basic business and financial acumen, including understanding of insurance or banking products and the ability to explain them clearly. Candidates should possess proficiency in MS Office and CRM tools, strong time management, and organizational skills to handle multiple clients and tasks efficiently. Relevant experience in insurance, financial services, or consultative sales is beneficial; a diploma or bachelor’s degree in business, finance, or a related field is preferred. Candidates should possess the ability to work in a hybrid environment, demonstrate integrity, comply with regulatory requirements, and adapt to changing customer and market needs.

Company Description ANŪT Cairo is a lifestyle brand founded in 2024, celebrating Egypt’s heritage and craftsmanship and inspired by the ancient Goddess Nűt. The brand showcases unique, handcrafted designs, offering timeless pieces that bring the warmth and magic of Egyptian culture into the home.<br>We are looking for an Art Gallery Sales Specialist to represent the brand in a unique, carefully curated environment.<br>Role Description The Art Gallery Sales Specialist is a full-time, on-site role based in Downtown, Cairo, Egypt. This role involves welcoming visitors, providing knowledgeable guidance on ANŪT Cairo’s collections, and offering context on the cultural significance and craftsmanship of each piece. The specialist will handle day-to-day sales activities, including customer consultations, transaction processing and upkeep of gallery displays to ensure a visually compelling and organized space. The role includes building lasting relationships with clients, capturing visitor information for follow-up, and supporting private viewings or special events. The specialist will also collaborate with the team on merchandising ideas, provide feedback on customer preferences, and help implement gallery promotions and initiatives that align with the brand’s mission.<br>Job Role:Customer Experience & Sales- Achieve individual and gallery sales targets through consultative selling, up-selling, and cross-selling.- Build strong relationships with customers and clients.- Understand customer needs and guide them through their selection.<br>Product & Brand Knowledge- Develop strong knowledge of the products, brands, and stories represented in the gallery.- Confidently communicate each piece’s story, inspiration, craftsmanship, materials, and value.- Continuously develop knowledge of art, design, and Egyptian craftsmanship.<br>Gallery Operations- Maintain high standards of gallery presentation, cleanliness, and product display.- Ensure products are handled and presented with care.- Follow procedures related to sales, payments, inventory, and loss prevention.- Support gallery events, launches, and daily operations.- Work closely with the Retail Manager and relevant teams to ensure smooth operations.<br>Qualifications and Key Requirements We’re looking for candidates who have:* 1-2 years of sales experience, preferably in art, luxury, fashion, design, hospitality, or premium retail* Strong communication and relationship-building skills* Fluent English* Genuine interest in art and design* Professional, presentable & detail-oriented* Bachelor’s degree* Art/Fine Arts background is a plus<br>What We Offer✔ Competitive salary + commission✔ Comprehensive on-boarding and product training✔ Medical insurance✔ Career development opportunities✔ A creative and collaborative working environment and Exposure to art, design, craftsmanship, and a growing Egyptian brand<br>Who We’re Looking For A confident, engaging, and customer-focused sales professional with a genuine appreciation for art, design, and craftsmanship. Someone who can connect with clients, tell the story behind each piece, and turn a visit to the gallery into a memorable experience — while delivering strong sales results.<br>If you have a passion for art, design, craftsmanship, and people, we’d love to hear from you.<br>???? Apply now: please send your resume to: shorouk@anutcairo.com, and include (Art Gallery Sales Specialist) in the subject

<p>Envision Employment Solutions is currently looking for an SAP GRC Specialist for one of our partners. THE ROLE Every access request, every segregation of duties conflict, every compliance gap gets caught, addressed, and closed through the frameworks you build and maintain. You'll sit at the intersection of technology and governance, implementing and configuring SAP GRC solutions that keep the organization operating within regulatory bounds while giving the business room to move. You'll be the person stakeholders across the company turn to when they need to understand not just what SAP GRC can do, but what it should do for their specific risk landscape. WHAT YOU LL DO Implement and configure SAP GRC solutions across Access Control, Process Control, and Risk Management modules, tailored to specific business needs and compliance requirements Collaborate with stakeholders across departments to conduct comprehensive risk assessments, identify vulnerabilities, and develop mitigation strategies Design and implement governance frameworks, policies, and procedures that align with regulatory standards, industry best practices, and internal guidelines Analyze business processes to identify Segregation of Duties (SoD) conflicts, and design role based access controls (RBAC) and authorization profiles that keep users limited to what they actually need Provide ongoing support and maintenance for SAP GRC systems, including troubleshooting, performance optimization, and user training Lead GRC related projects and process improvements that drive organizational maturity in risk management and compliance Conduct regular audits and reviews of GRC processes and controls, evaluating effectiveness and recommending remedial actions Serve as a subject matter expert and trusted advisor on GRC matters for senior management, internal stakeholders, and external auditors Stay current on emerging regulatory requirements and GRC trends, and bring that insight back into the organization's risk and compliance posture WHAT WE RE LOOKING FOR Bachelor's degree in Information Technology, Business Administration, Finance, or a related field. A Master's degree is a plus 8+ years of experience implementing, configuring, and maintaining SAP GRC solutions, with a focus on Access Control, Process Control, and Risk Management modules Demonstrated expertise in risk assessments, governance framework development, and compliance program implementation in complex organizational environments A proven track record of leading GRC related projects, initiatives, or audits Professional certifications in SAP GRC and/or risk management (e.g., CISA, CRISC) are highly desirable Strong technical proficiency in SAP ERP systems, SAP Security concepts, user provisioning, and role administration Excellent written and verbal English YOU LL THRIVE HERE IF YOU You see access control as a design problem, not just a checkbox You can spot a Segregation of Duties conflict before it becomes an audit finding You're comfortable being the person both auditors and business teams come to for answers You like translating regulatory requirements into frameworks people can actually work with You want ownership over how governance and compliance actually function inside a business, not just theory on paper</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Business Administration, Finance, or a related field. A Master's degree is a plus 8+ years of experience implementing, configuring, and maintaining SAP GRC solutions, with a focus on Access Control, Process Control, and Risk Management modules Demonstrated expertise in risk assessments, governance framework development, and compliance program implementation in complex organizational environments A proven track record of leading GRC related projects, initiatives, or audits Professional certifications in SAP GRC and/or risk management (e.g., CISA, CRISC) are highly desirable Strong technical proficiency in SAP ERP systems, SAP Security concepts, user provisioning, and role administration Excellent written and verbal English</p>

Company Description Met Life has operated in the region for nearly 65 years, including over 23 years in Egypt, providing smart financial solutions for everyday needs. As the first life insurance company in the Egyptian market, Met Life Egypt serves more than one million customers with life, accident, and health insurance, retirement planning, and wealth management solutions. The company focuses on trusted guidance to help individuals and businesses meet their goals and navigate changing life circumstances. Met Life Egypt offers a stable, growth-oriented environment for professionals interested in financial protection and advisory services.<br>Role Description The Insurance Sales Specialist is a full-time, hybrid role based in Cairo, Egypt, with flexibility for some work-from-home arrangements. This role is responsible for identifying prospective clients, presenting insurance products, and tailoring solutions to meet individual and corporate needs across life, accident, and health insurance offerings. Day-to-day activities include conducting client meetings, performing needs analysis, preparing and delivering proposals, and managing the end-to-end sales cycle from lead generation to policy issuance. The specialist will maintain ongoing customer relationships, handle inquiries and policy updates, and collaborate with internal teams and brokerage partners to ensure compliant, efficient service. The role also involves tracking sales performance, staying current with market trends and regulatory changes, and participating in training and sales initiatives to meet and exceed targets.<br>Qualifications<br> Candidates should possess skills in Insurance Sales and Insurance for effectively promoting and advising on life, accident, and health insurance solutions. Candidates should possess strong Customer Service skills to build long-term relationships, support policyholders, and respond to inquiries with professionalism. Candidates should possess skills in Insurance Brokerage and Health Insurance to work with partners and guide customers through specialized insurance products. Relevant experience in financial services, insurance, or consultative sales is highly beneficial. Bachelor’s degree in Business, Finance, Economics, or a related field is preferred. Proficiency in written and spoken English and Arabic, with strong communication, negotiation, and presentation skills. Ability to work in a hybrid environment, manage time effectively, and use CRM or sales tools to track activities and results. Demonstrated integrity, customer-centric mindset, and commitment to regulatory compliance and ethical sales practices.

Company Description DIJA Investment is a real estate investment and brokerage company based in New Cairo, specializing in residential and commercial properties across Egypt’s key real estate markets. We work with leading developers to provide clients with carefully selected property opportunities based on their investment goals, budget, and lifestyle requirements. Our core markets include New Capital and New Cairo, with 6th of October and Sheikh Zayed opportunities available based on client requirements. At DIJA Investment, we focus on professional advisory, strong market knowledge, transparent communication, and long-term client relationships.<br><br>Role Description Senior Property Consultant – Real Estate Sales DIJA Investment is looking for an experienced and driven Senior Property Consultant to join our on-site sales team in New Cairo. The ideal candidate should have a minimum of 1 year of proven experience in real estate sales, with solid knowledge of the New Capital and New Cairo markets. Experience with 6th of October and Sheikh Zayed is considered a plus, based on project requirements. The role involves managing fresh leads, understanding client requirements, presenting suitable properties and payment plans, conducting regular follow-ups, building strong relationships with clients, and converting qualified leads into successful sales.<br><br>Key Responsibilities Handle and follow up with fresh leads on a daily basis. Build and maintain strong, professional relationships with potential and existing clients. Understand client needs, budget, and investment objectives. Recommend suitable projects and property options based on client requirements. Present project details, prices, payment plans, and investment opportunities clearly. Conduct property/project visits and client meetings when required. Maintain consistent follow-up throughout the sales cycle. Negotiate with clients and coordinate with developers to close deals. Maintain accurate lead and client records. Stay updated on market trends, new launches, projects, and payment plans. Work closely with the sales and marketing teams to maximize conversion opportunities.<br><br>Requirements Minimum 1 year of proven experience in real estate sales. Previous experience in New Capital and New Cairo is required. Bachelor’s degree is required. Strong sales and negotiation skills. Excellent communication and presentation skills. Strong follow-up skills and ability to manage multiple clients. Ability to build and maintain long-term client relationships. Target-oriented and motivated by achieving sales results. Good knowledge of real estate projects, developers, pricing, and payment plans. Good command of English and Arabic. Ability to work effectively in a fast-paced, on-site sales environment.<br><br>What DIJA Investment Offers Fresh leads on a daily basis. Active marketing campaigns throughout the month. The sales tools and resources required to perform your role effectively. Access to a wide range of projects from leading developers. Professional and supportive sales environment. Working hours: 11:00 AM – 7:00 PM. Days off: Friday & Saturday. Opportunity to grow within a professional real estate sales team.

About Amanleek: <br> <br>Amanleek is an innovative insurance service provider located in New Cairo operating since 2020 with thousands of satisfied clients. Our mission is to simplify insurance services and make them accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.<br><br>About The Role: <br> <br>As a Sales Advisor in our Sales Motor Insurance team, you’ll be responsible for selling Amanleek’s motor insurance programs directly to individual customers. Your goal is to understand their needs, build trust, and guide them toward the most suitable coverage options—all while ensuring an outstanding customer experience.<br><br>Job Responsibilities & Duties: <br> Present, promote, and sell motor insurance products to individuals through calls, messages, and referrals. <br> Understand each customer’s specific needs and recommend the most suitable insurance plan in a clear, simple, and honest way <br> Follow up on leads provided by the system and ensure consistent communication until the sale is closed. <br> Close sales efficiently while ensuring all details are accurately captured and policies are issued smoothly. <br> Maintain organized records of conversations, offers, and client preferences using our CRM. <br> Meet and exceed monthly sales targets while delivering quality service and maintaining customer trust. <br> Collaborate with internal teams to ensure a seamless handover after the sale and support a smooth customer experience. <br> Stay informed about insurance products, pricing updates, and competitor offerings. <br> <br><br><br>Requirements<br><br> A bachelor’s degree in Business, Marketing, or a related field is preferred. <br> 1–3 years of experience in B2C sales, Telesales or a similar role. <br> Very good command of verbal and written English skills. <br> Familiarity with CRM tools and Microsoft Office. <br> Target-driven, persistent, and comfortable working in a dynamic sales environment. <br> Excellent communication, persuasion, and negotiation skills. <br> Empathetic and client-focused approach with the ability to build trust quickly. <br> Eagerness to learn and grow their skills while showing ownership. <br> Effective time management and a collaborative team player. <br> <br><br><br>Benefits<br><br> Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills. <br> An energetic, supportive team and a growing brand that values your voice. <br> Eligibility to work in hybrid model.<br><br>Skills: A bachelor’s degree in Business, Marketing, or a related field is preferred.<br>1–3 years of experience in B2C sales, Telesales or a similar role.<br>Very good command of verbal and written English skills.<br>Familiarity with CRM tools and Microsoft Office.<br>Target-driven, persistent, and comfortable working in a dynamic sales environment.<br>Excellent communication, persuasion, and negotiation skills.<br>Empathetic and client-focused approach with the ability to build trust quickly.<br>Eagerness to learn and grow their skills while showing ownership.<br>Effective time management and a collaborative team player.

Senior HRIS Specialist – SAP Success Factors Payroll & Time Tracking<br>Key Responsibilities Administer, configure, and support SAP Success Factors Payroll and Time Tracking/Time Management functionalities. Manage payroll-related system configurations, employee data, payroll inputs, deductions, allowances, benefits, and recurring payments. Configure and maintain working schedules, factory shifts, attendance rules, overtime calculations, leave types, holidays, and time-off policies. Ensure the accurate integration of employee attendance and time data with payroll processing. Monitor payroll and time-management workflows, identify system issues, and implement appropriate corrective actions. Validate payroll and attendance data to ensure accuracy before each payroll cycle. Conduct payroll reconciliation and investigate discrepancies related to attendance, overtime, deductions, allowances, and employee master data. Configure and maintain business rules, workflows, approval processes, alerts, and role-based permissions. Support integrations between SAP Success Factors and payroll, biometric attendance, ERP, finance, and other third-party systems. Gather business requirements from HR, payroll, finance, IT, and operational stakeholders and translate them into system solutions. Coordinate with external vendors, implementation partners, and technical teams regarding system enhancements and issue resolution. Perform system testing, including unit testing, integration testing, regression testing, and user acceptance testing. Support data migration, data validation, system upgrades, release management, and change requests. Develop and maintain HRIS reports and dashboards related to payroll, attendance, overtime, absenteeism, leave balances, and workforce costs. Provide technical and functional support to HR, payroll, and system users across factories, farms, warehouses, and other operational locations. Prepare system documentation, process maps, configuration records, user guides, and training materials. Deliver training to HR, payroll, and operational users. Ensure employee data confidentiality, system security, and compliance with company policies and applicable labor regulations. Recommend process and system improvements to enhance payroll accuracy, operational efficiency, and user experience. Requirements Bachelor’s degree in Human Resources, Information Systems, Computer Science, Business Administration, Accounting, or a related field. Minimum of 3 years of hands-on HRIS experience using SAP Success Factors. Proven hands-on experience with Payroll and Time Tracking/Time Management is required. Previous experience within manufacturing, industrial, agricultural, agribusiness, food production, or similar operational environments is required. Experience managing payroll and time processes for shift-based, blue-collar, field-based, or multi-location workforces. Strong understanding of payroll processes, attendance management, shift scheduling, overtime, leave, deductions, allowances, and payroll reconciliation. Hands-on experience in system administration and functional configuration, not only as an end user. Experience configuring business rules, workflows, approval cycles, employee data, and role-based permissions. Experience integrating SAP Success Factors with payroll engines, biometric attendance systems, ERP, finance, or third-party applications. Practical experience in data validation, troubleshooting, system testing, and user support. Ability to gather business requirements and translate them into effective system configurations and process improvements. Strong analytical, problem-solving, documentation, and stakeholder-management skills.

Eco Con Serv is seeking a qualified and motivated Environmental Consultant to join its team and contribute to a diverse portfolio of environmental and sustainability projects in Egypt and internationally. Key Responsibilities Project Coordination and Management Lead and coordinate environmental consultancy projects from initiation through completion. Ensure projects are delivered on schedule, within budget, and in accordance with required quality standards. Coordinate with clients, project teams, technical specialists, and relevant stakeholders. Monitor project progress, deliverables, schedules, budgets, and resource requirements. Technical Report Preparation Prepare and contribute to a range of environmental and social studies and technical reports, including:Environmental Impact Assessments (EIA) Environmental and Social Impact Assessments (ESIA) Environmental and Social Due Diligence (ESDD) assessments Environmental Management Plans (EMP) Environmental and Social Management Plans and related management documents Environmental studies covering renewable energy, infrastructure, industry, waste management, climate change, and other sectors Proposal and Business Development Support Review tender documents, Requests for Proposals, and Terms of Reference. Develop technical methodologies and approaches in line with tender requirements. Support the preparation of technical proposals, work plans, staffing arrangements, schedules, and project deliverables. Contribute to the identification and development of new consultancy opportunities. Qualifications and Experience Bachelor’s degree in Environmental Science, Environmental Engineering, or a related field. A Master’s degree is preferred. Three to five years of relevant professional experience, preferably within an environmental consultancy firm. Demonstrated experience in environmental and social assessments and technical report preparation. Strong project management and coordination skills. Experience in technical proposal development is highly desirable. Excellent written and spoken English. Strong analytical, organisational, communication, and teamwork skills. Ability to manage multiple assignments and work effectively under deadlines. Willingness and ability to travel within Egypt and internationally. Application Process Interested candidates are invited to submit their CV to business.development@ecoconserv.com, clearly outlining their relevant experience and qualifications.

Primary Function:Logistics Specialist is responsible for providing comprehensive support in import and export operations, ensuring accurate documentation, smooth communication with logistics partners, and timely reporting to facilitate compliance and efficient shipment handling. Specific Duties and Responsibilities:Duties and responsibilities noted below are the essential functions of the job.· Support in all paperwork for both import and export business.· Manage the documentation cycle of import and export processes.· Communicate with suppliers, freight forwarders, and clearance brokers for pick-up and shipping.· Follow up on the status of all shipments at airport and seaport.· Prepare weekly and monthly reports as required.· Operate on the NAFEZA system and communicate with GOEIC to follow up on new decrees.· Request packing lists and draft invoices from HQ after receiving final confirmation on required quantities.· Coordinate with customs consultants to verify legal requirements, document legalization, tariffs, HS codes, and applicable agreements.· Monitor daily delivery reports from logistics teams and assist in resolving delivery issues.· Verify shipment documents before submitting them to brokers to ensure clearance readiness.· Submit all shipment data and documents on the company’s system.· Send SOH daily and tracking reports weekly without delay.· Perform outdoor visits / willingness to travel and attend governmental courses when required.· Update shared tracking report on the shared point.· Update & send the tracking to all supply chain team.<br>Other Duties:The incumbent may be asked to perform additional job-related duties and take on other responsibilities as dictated by events and circumstances and working conditions. Qualifications, Education and /or Experience Requirements:· Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field· 2–4 years of experience in import/export operations or logistics· Strong knowledge of documentation cycles, customs regulations, HS codes, and applicable trade agreements· Familiarity with NAFEZA system and communication with GOEIC· Excellent communication skills for coordination with suppliers, freight forwarders, and clearance brokers· Proficiency in preparing reports and working with company systems· Flexibility to conduct outdoor visits and attend governmental training courses

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes.</p> <p>The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.</p> <h4>Job profile</h4> <p><strong>CRM solution design & implementation</strong></p> <ul> <li>Gather and analyze business requirements related to customer engagement, sales, service, and marketing.</li> <li>Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps.</li> <li>Configure CRM solutions, workflows, forms, dashboards, and business rules.</li> <li>Design and document functional specifications and user stories.</li> <li>Support integration with ERP, billing, contact center, and third-party systems.</li> <li>Participate in testing, deployment, and post-go-live support.</li> <li>Recommend process improvements and CRM optimization opportunities.</li> <li>Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed.</li> <li>Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms.</li> <li>Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement.</li> <li>Solution design and architecture: design CRM data models, integrations, and security/permission models aligned to business goals.</li> </ul> <p><strong>Project management</strong></p> <ul> <li>Estimate effort and support project planning activities.</li> <li>Deliver assigned workstreams within agreed scope, schedule, and quality targets.</li> <li>Maintain project documentation and configuration records.</li> <li>Support user acceptance testing and issue resolution.</li> <li>Proactively identify opportunities for continuous improvement in CRM delivery processes.</li> </ul> <p><strong>Stakeholder management</strong></p> <ul> <li>Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork.</li> <li>Support customer engagements, workshops, and technical discussions.</li> <li>Drive innovation by exploring and adopting modern data platform tools and methodologies.</li> </ul> <p><strong>Risk management</strong></p> <ul> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Compliance & auditing</strong></p> <ul> <li>Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>8 - 10 years of experience in CRM consulting and implementation.</li> <li>Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead).</li> <li>Experience gathering requirements and translating them into system designs.</li> <li>Knowledge of customer data management and CRM reporting.</li> <li>Strong analytical, communication, and facilitation skills.</li> <li>Experience working in Agile and project delivery environments.</li> <li>Excellent command of English.</li> <li>Data quality & governance: master data management, deduplication, consent management, and GDPR/PDPL awareness.</li> <li>Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management.</li> <li>Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs.</li> <li>Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management.</li> <li>Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#).</li> <li>Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification.</li> <li>Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes.</li> <li>Strong SQL and data handling skills; familiarity with integration tools and middleware.</li> <li>Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Recruitment Consultant<br>Role Specific Functional Competencies<br>Sector Knowledge<br>· Evidence of expert knowledge within a particular recruitment discipline and sector through gaining and sharing of information with internal/external customers, contractors/candidates and clients.· Strong understanding of technical terms and acronyms, able to discuss technical requirements with clients and contractors· Attend relevant industry/sector networking events to feedback value added information to grow business and enhance knowledge· Uses and helps to develop marketing material to promote NES offer<br>Sourcing Candidates<br>· Evidence of identifying, registering and marketing best candidates available using external job board licenses, internal CV database, Linked In, professional bodies and any other modes to attract candidates.· Demonstration of sourcing suitable candidates through referrals from other candidates and clients.· Building credible relationships with candidates and clients, demonstrating knowledge of the sector and the market conditions that affect and influence roles and rates· Proactivity to place candidates - Identify clients and market candidates accordingly.<br>Recruitment Process<br>· Effective qualification of job role with evidence of sourcing and placing candidates.· Successful mobilisation of individuals with smooth issuing of visa and logistic plans as appropriate· Evidence in maximising opportunities for the company by cross selling departments and candidates sourced throughout the recruitment process.· Demonstrate the highest standards in database usage, recruitment processes and procedures and general quality compliance· Ensures 100% compliance for all new starters and promoter NPS scores from clients and candidates.<br>Account Management<br>· Management of key client relationships where required on designated accounts, ensuring client and contractor issues are addressed to identify opportunities, improvements and growth on accounts.

Description<br><br>Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shaping the way the biggest brands work with Amazon?<br><br>Sounds great. What will I be working on?<br><br>As Brand Specialist, you will be part of the Amazon Vendor Services (AVS) team, which provides a suite of services designed to help Amazon's most strategic brands working across all key areas of retail business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors' satisfaction with the service.<br><br>Key Responsibilities As a Brand Specialist Are<br><br> Own the relationship end-to-end with top brands Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands' needs Partner with our Media Team to ensure best-in-class event execution Define joint business plans and assist in delivering impact for the brands you support directly Regularly audit metrics to continually drive quality of the AVS experience and deliver targets Contribute to continuous enhancement and innovation within the AVS across MENA<br><br>Brand Specialists Work On a Variety Of Tasks For The Brands They Support, Typically Falling Within The Five Focus Areas. These Include But Are Not Limited To<br><br> Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development and execution of marketing and merchandising campaigns Conversion: Planning and executing promotional activities and improving customer journey on Amazon<br><br>Alongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration including but not limited to Tech teams.<br><br>This role is available in Dubai, United Arab Emirates<br><br>This role offers 360° exposure to different areas of the industry e-commerce, opening a multitude of career paths.<br><br>Key job responsibilities<br><br> Be the point of brand and category expertise for Amazon Tier 1 Vendors - serving as a trusted business advisor Help by innovating new solutions to complex business challenges Own and manage significant pool of Tier 1 Vendors Developing, selling, implementing, and evaluating business plans to deliver or exceed on the vendor improvement plans Collaborating with multi-functional teams (Marketing, Finance, Supply, Operations, among others) Managing and improving pricing, visibility, and availability for your brands Translate Category Business Plans into tangible action plans Develop productive working relationships with the vendors and create the mutually beneficial value Turn raw data and insights into actionable conclusions Use analytical tools and integrate various data systems to develop new insights Identify opportunities to improve our products, services, processes, systems, and tools Work with different parts of the Amazon business to implement improvement projects, including working with category teams, product teams, and technical support team<br><br>Basic Qualifications<br><br> Bachelor’s degree in business, Science, Engineering fields or Supply Chain with an excellent academic background Between 1 – 4 years of experience in key accounts management, projects management, customer facing roles or commercial roles Excellent analytical, problem solving and negotiating skills Advanced MS Office Skills (Excel proficiency is a must) MNCs experience especially in FMCG/E-commerce/Digital is preferred. English proficiency: Arabic speaking is an advantage<br><br>Preferred Qualifications<br><br> Experience in digital and e-commerce space Brand management of portfolio/regional roles Previous Key Account Management experience is an advantage Experience in process improvement Experience managing large amounts of data Experience using analytical specific tools such as Google Analytics, SQL or HTML<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Souq.com for E-Commerce LLC<br><br>Job ID: A10444102

Eco Con Serv is seeking a qualified and motivated Environmental Consultant to join its team and contribute to a diverse portfolio of environmental and sustainability projects in Egypt and internationally. Key Responsibilities Project Coordination and Management Lead and coordinate environmental consultancy projects from initiation through completion. Ensure projects are delivered on schedule, within budget, and in accordance with required quality standards. Coordinate with clients, project teams, technical specialists, and relevant stakeholders. Monitor project progress, deliverables, schedules, budgets, and resource requirements. Technical Report Preparation Prepare and contribute to a range of environmental and social studies and technical reports, including:Environmental Impact Assessments (EIA) Environmental and Social Impact Assessments (ESIA) Environmental and Social Due Diligence (ESDD) assessments Environmental Management Plans (EMP) Environmental and Social Management Plans and related management documents Environmental studies covering renewable energy, infrastructure, industry, waste management, climate change, and other sectors Proposal and Business Development Support Review tender documents, Requests for Proposals, and Terms of Reference. Develop technical methodologies and approaches in line with tender requirements. Support the preparation of technical proposals, work plans, staffing arrangements, schedules, and project deliverables. Contribute to the identification and development of new consultancy opportunities. Qualifications and Experience Bachelor’s degree in Environmental Science, Environmental Engineering, or a related field. A Master’s degree is preferred. Three to five years of relevant professional experience, preferably within an environmental consultancy firm. Demonstrated experience in environmental and social assessments and technical report preparation. Strong project management and coordination skills. Experience in technical proposal development is highly desirable. Excellent written and spoken English. Strong analytical, organisational, communication, and teamwork skills. Ability to manage multiple assignments and work effectively under deadlines. Willingness and ability to travel within Egypt and internationally. Application Process Interested candidates are invited to submit their CV to business.development@ecoconserv.com, clearly outlining their relevant experience and qualifications.

Recruitment Consultant<br>Role Specific Functional Competencies<br>Sector Knowledge<br>· Evidence of expert knowledge within a particular recruitment discipline and sector through gaining and sharing of information with internal/external customers, contractors/candidates and clients.· Strong understanding of technical terms and acronyms, able to discuss technical requirements with clients and contractors· Attend relevant industry/sector networking events to feedback value added information to grow business and enhance knowledge· Uses and helps to develop marketing material to promote NES offer<br>Sourcing Candidates<br>· Evidence of identifying, registering and marketing best candidates available using external job board licenses, internal CV database, Linked In, professional bodies and any other modes to attract candidates.· Demonstration of sourcing suitable candidates through referrals from other candidates and clients.· Building credible relationships with candidates and clients, demonstrating knowledge of the sector and the market conditions that affect and influence roles and rates· Proactivity to place candidates - Identify clients and market candidates accordingly.<br>Recruitment Process<br>· Effective qualification of job role with evidence of sourcing and placing candidates.· Successful mobilisation of individuals with smooth issuing of visa and logistic plans as appropriate· Evidence in maximising opportunities for the company by cross selling departments and candidates sourced throughout the recruitment process.· Demonstrate the highest standards in database usage, recruitment processes and procedures and general quality compliance· Ensures 100% compliance for all new starters and promoter NPS scores from clients and candidates.<br>Account Management<br>· Management of key client relationships where required on designated accounts, ensuring client and contractor issues are addressed to identify opportunities, improvements and growth on accounts.

Recruitment Consultant<br>Role Specific Functional Competencies<br>Sector Knowledge<br>· Evidence of expert knowledge within a particular recruitment discipline and sector through gaining and sharing of information with internal/external customers, contractors/candidates and clients.· Strong understanding of technical terms and acronyms, able to discuss technical requirements with clients and contractors· Attend relevant industry/sector networking events to feedback value added information to grow business and enhance knowledge· Uses and helps to develop marketing material to promote NES offer<br>Sourcing Candidates<br>· Evidence of identifying, registering and marketing best candidates available using external job board licenses, internal CV database, Linked In, professional bodies and any other modes to attract candidates.· Demonstration of sourcing suitable candidates through referrals from other candidates and clients.· Building credible relationships with candidates and clients, demonstrating knowledge of the sector and the market conditions that affect and influence roles and rates· Proactivity to place candidates - Identify clients and market candidates accordingly.<br>Recruitment Process<br>· Effective qualification of job role with evidence of sourcing and placing candidates.· Successful mobilisation of individuals with smooth issuing of visa and logistic plans as appropriate· Evidence in maximising opportunities for the company by cross selling departments and candidates sourced throughout the recruitment process.· Demonstrate the highest standards in database usage, recruitment processes and procedures and general quality compliance· Ensures 100% compliance for all new starters and promoter NPS scores from clients and candidates.<br>Account Management<br>· Management of key client relationships where required on designated accounts, ensuring client and contractor issues are addressed to identify opportunities, improvements and growth on accounts.

Recruitment Consultant<br>Role Specific Functional Competencies<br>Sector Knowledge<br>· Evidence of expert knowledge within a particular recruitment discipline and sector through gaining and sharing of information with internal/external customers, contractors/candidates and clients.· Strong understanding of technical terms and acronyms, able to discuss technical requirements with clients and contractors· Attend relevant industry/sector networking events to feedback value added information to grow business and enhance knowledge· Uses and helps to develop marketing material to promote NES offer<br>Sourcing Candidates<br>· Evidence of identifying, registering and marketing best candidates available using external job board licenses, internal CV database, Linked In, professional bodies and any other modes to attract candidates.· Demonstration of sourcing suitable candidates through referrals from other candidates and clients.· Building credible relationships with candidates and clients, demonstrating knowledge of the sector and the market conditions that affect and influence roles and rates· Proactivity to place candidates - Identify clients and market candidates accordingly.<br>Recruitment Process<br>· Effective qualification of job role with evidence of sourcing and placing candidates.· Successful mobilisation of individuals with smooth issuing of visa and logistic plans as appropriate· Evidence in maximising opportunities for the company by cross selling departments and candidates sourced throughout the recruitment process.· Demonstrate the highest standards in database usage, recruitment processes and procedures and general quality compliance· Ensures 100% compliance for all new starters and promoter NPS scores from clients and candidates.<br>Account Management<br>· Management of key client relationships where required on designated accounts, ensuring client and contractor issues are addressed to identify opportunities, improvements and growth on accounts.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The ITSM senior consultant role purpose is to provide expert advisory services on IT service management (ITSM) best practices and deliver end-to-end technical configurations of ITSM tools. This role bridges the gap between ITIL-aligned processes and technical implementation, ensuring customers achieve streamlined service delivery, automated workflows, and robust service governance.</p> <h4>Job profile</h4> <ul> <li><strong>Process consulting:</strong> Assess client ITSM maturity, lead discovery workshops, and design ITIL-aligned processes (incident, change, problem, request, etc.).</li> <li><strong>Tool configuration:</strong> Lead the technical setup, workflow automation, and UI customization of ITSM platforms such as ServiceNow, BMC Helix, or Jira Service Management.</li> <li><strong>Solution architecture:</strong> Design ITSM data models, CMDB structures, and integration logic with external monitoring and ERP tools.</li> <li><strong>Customer management:</strong> Translate complex technical configurations into business value for executive sponsors and C-level stakeholders.</li> <li><strong>Project management:</strong> Support the delivery manager in planning, effort estimation, and identifying technical risks during the implementation lifecycle.</li> <li><strong>Risk management:</strong> Proactively identify and mitigate risks related to data migration and system availability during tool transitions.</li> <li><strong>Compliance & auditing:</strong> Ensure that all configured ITSM workflows align with relevant regulations, industry standards, and internal audit requirements.</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>5 to 8 years of experience in ITSM consulting or ITSM tool implementation roles.</li> <li><strong>Tool expertise:</strong> Deep hands-on experience in configuring and administering industry-leading platforms like Micro Focus, IBM Maximo, etc.</li> <li><strong>ITIL mastery:</strong> Strong functional knowledge of the ITIL framework (v4 preferred) and its application in diverse customer environments.</li> <li><strong>Technical skills:</strong> Experience with API integrations (REST/SOAP), JavaScript for tool customization, and CMDB discovery techniques.</li> <li><strong>Consulting skills:</strong> Proven ability in workshop facilitation, requirements elicitation, and producing high-quality process documentation.</li> <li><strong>Communication:</strong> Excellent command of Arabic and English with strong presentation skills for technical and executive audiences.</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li><strong>Education:</strong> Bachelor’s degree in computer science, information technology, or a related field.</li> <li><strong>Certifications:</strong> ITIL 4 / Managing Professional and at least one tool-specific certification.</li> <li><strong>Portfolio:</strong> Demonstrated history of successful ITSM tool migrations and process design projects.</li> <li><strong>Data handling:</strong> Strong SQL skills and familiarity with ETL processes for migrating legacy service data.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Senior Non-Key Expert – Aviation Specialist<br>About NTU International A/SNTU International A/S is a leading international consulting company providing project management and technical advisory services worldwide. NTU works extensively with European Union institutions, international financial institutions, development agencies, and public sector clients across transport, infrastructure, urban development, climate resilience, governance, and sustainable investment. NTU International is preparing a proposal for the project “Global Gateway Transport and Urban Facility 2 – EC-INTPA/2026/EA-RP/0006.”<br>The overall objective of the project is to support the global transition towards inclusive, smart, clean, safe, secure, resilient and sustainable transport and cities in partner countries, in line with the Global Gateway strategy and the European Green Deal's geopolitical offer.<br>The contract will require the mobilisation of experts for technical assistance missions worldwide, with a particular focus on Sub-Saharan Africa, Latin America and the Caribbean, and Asia and the Pacific. The intended start date is January 2027, with an implementation period of 48 months.<br>In this context, NTU International is seeking a highly qualified Senior Non-Key Expert – Aviation Specialist to support technical, policy, institutional and investment-related assignments in the aviation sector.<br>Key Responsibilities Supporting the identification, preparation and implementation of aviation infrastructure and air transport projects. Conducting feasibility studies, technical assessments, project design reviews and investment-related analyses. Supporting airport master planning, infrastructure development and air connectivity planning. Advising on airport infrastructure, airport systems, air transport services and operational efficiency. Supporting aviation safety, security and compliance with relevant international and European standards and good practices. Supporting procurement, tendering, implementation supervision, and operation and maintenance planning for aviation infrastructure. Promoting sustainable and low-carbon aviation, including measures to improve energy efficiency and reduce the environmental footprint of airport operations. Integrating climate resilience, disaster risk reduction and environmental and social considerations into aviation infrastructure planning and investment. Supporting policy, regulatory and institutional reforms in the aviation sector. Contributing to the assessment and improvement of investment climates and regulatory frameworks for aviation infrastructure and services. Providing capacity building and technical assistance to civil aviation authorities, airport operators, public institutions and other sector stakeholders. Coordinating with public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers, IFIs and development partners. Supporting the promotion and adoption of European standards and good practices in partner countries.<br>Qualifications and Skills Master’s degree or equivalent diploma in aeronautical engineering, airport engineering, civil engineering, transport engineering, aviation management, or another directly related discipline. Excellent knowledge of the aviation sector, including airports, air transport, aviation safety, air connectivity and sustainability aspects, as well as related policies and international good practices. Knowledge of development aid delivery methods. Excellent written and oral communication skills. Excellent computer skills.<br>General Professional Experience At least 15 years of general professional experience in the aviation sector. Proven experience managing complex assignments involving multiple stakeholders, including public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers and development partners. Proven professional experience across the project cycle of aviation infrastructure and services investments, including feasibility studies, detailed design, tendering/procurement support, implementation, operation and maintenance planning. Experience applying international and European standards and good practices related to aviation infrastructure and services delivery, including technical quality, safety, environmental and social compliance, climate resilience and sustainability considerations.<br>Specific Professional Experience At least 7 years of professional experience in the planning, design, supervision or management of aviation infrastructure, airport systems and/or air transport services. At least 5 years of professional experience in aviation projects in Sub-Saharan Africa, Latin America or Asia. Professional experience related to the G20 Principles for Quality Infrastructure Investment in the aviation sector, in particular on the technical side, such as feasibility studies, project design, airport planning, aviation safety, social and environmental issues, maintenance, procurement, connectivity, operational efficiency and resilience, etc.<br>Assets Professional experience in the Sub-Saharan Africa region (in situ). Professional experience in providing support to governance / capacity building in the aviation sector. Professional experience with the EU rules and procedures.<br>Language Requirements English proficiency at C1 level is mandatory. French at minimum B2 level will be considered an asset. Spanish at minimum B2 level will be considered an asset.<br>Please note that inclusion in the expert pool does not guarantee immediate assignment. Experts will be contacted based on specific project requirements, availability and matching qualifications. Selected experts may be mobilised for short-term technical assistance missions in partner countries globally. Only shortlisted candidates will be contacted.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Cairo, Egypt</p><p><br><b>Job Family Group:</b></p><br>Customer Operations<p><br><b>Worker Type:</b></p><br>Regular<p><br><b>Posting Start Date:</b></p><br>August 5, 2026<p><br><b>Business Unit:</b></p><br><p><br><b>Experience Level: </b></p><br>Experienced Professionals<p><br><b>Job Description: </b></p><br><p><b>Job Purpose: </b></p><br><p>This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle.&nbsp; The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment.&nbsp;&nbsp; Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle.&nbsp; The CSS pricing and the contract set up, amendment and management process.</p><br><p>Follows and adjusts procedures, guidelines, and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.<br>• Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.<br>• Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements.<br>&nbsp;</p><br><p><b>Principal Accountabilities:</b></p><br><p>This role may focus on some or all the accountabilities below, depending on operational requirements.&nbsp; Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.</p><br><p><b>Order Management:</b></p><br><ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.&nbsp;&nbsp;</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.</li><li>Manage Delivery Status – take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues</li><li>Schedule standard and non-standard orders (packed product).</li><li>Process Returned Product.</li></ul><p><b>Credit Management:</b></p><br><ul><li>Debt Collection &amp; Cash Allocation – Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.</li><li>Block Order Management – Monitor open orders, review order status and action blocked orders.</li><li>Handle basic Customer credit enquiries.</li></ul><p><b>Dispute Management:</b></p><br><ul><li>Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes.&nbsp; This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.</li></ul><p><b>Feedback and Issues:</b></p><br><p>Manage Customer complaints feedback and compliments.&nbsp; Liaise with resolution owners, and other Service Partners as required.&nbsp; Close the loop with customers.</p><br><p><b>Lubricant Service Administration:</b></p><br><p>Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk.&nbsp; Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples</p><br><p><b>Contract Management:</b></p><br><ul><li>Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.</li><li>Execute contract legal and fiscal requirements, working with local legal focals.</li><li>Follow-up directly with customers on missing contract documentation.</li><li>Ensure contracts are signed and stored in line with local country requirements.</li><li>Review contract performance as part of SCM process.</li><li>Own contract documentation archiving and termination of customer contracts.</li><li>Support preparing for tender bids.</li><li>Securing 100% Compliance.</li></ul><p><b>Pricing:</b></p><br><p>Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)</p><br><p><b>Trouble Shooting:</b></p><br><p>Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution.&nbsp; Work to uncover issue root cause of issues and implement sustainable fixes</p><br><p>Act as resolution owner of Customer complaints.&nbsp; Feedback outcomes to COS Order to Cash colleagues who will communicate with customers</p><br><p><b>Master Data Set Up &amp; Amend:</b></p><br><ul><li>Maintain Sales Hierarchy, contract registers and banding adherence</li><li>Set up and amend Customer master data</li><li>Act as Resolution Owner for Master Data Disputes.&nbsp; Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)</li><li>Process manual vouchers received from Retailers during offline card transactions</li><li>Product Lifecycle Data Management:&nbsp; maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements</li></ul><p><b>General Inquiries:</b></p><br><p>Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell</p><br><p><b>Education Requirement/Field of Study: </b> <span>Engineering Bachelor’s Degree</span></p><br><p><b>Requirements:</b></p><br><p><b>Skills &amp; Experience:</b></p><br><ul><li><p>Bachelor degree preferred Engineering, Business, Economics &amp; Marketing or equivalent experience.</p><br></li><li><p>Previous experience in Customer service or operations <span> - 2 to 3 years&nbsp;</span></p><br></li><li><p>English Language Proficiency.</p><br></li><li><p>Experience in Microsoft Office; GSAP</p><br></li><li><p>Data Analytics &amp; Insights</p><br></li><li><p>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell.</p><br></li><li><p>Able to demonstrate a continuous improvement mind-set.</p><br></li><li><p>Demonstrated communication and relationship building skills.</p><br></li><li><p>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.</p><br></li><li><p>Value Chain Understanding.</p><br></li><li><p>Commercial &amp; Economic Acumen.</p><br></li><li><p>Contract Management.</p><br></li></ul><p>-</p><br><p><br><b>DISCLAIMER:</b></p><br>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. </div>