Operation Specialist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is a regional IT services provider delivering enterprise technology, application development, process management, and IT support solutions to clients worldwide.<br> Working across the Information Technology and Services sector, the company supports complex business environments where reliable systems, strong operational control, and responsive support are essential to day-to-day performance.<br> This role is focused on maintaining the stability and performance of card management and ATM-related applications in a banking and payments environment.<br> As a CMS &amp; ATM Application Support Specialist, you will play a key part in resolving production issues, supporting critical transaction flows, and working closely with technical and operational teams to keep payment services running smoothly.<br> Responsibilities Provide L2/L3 production support for Card Management Systems and ATM-related applications.<br> Troubleshoot issues across card issuance, activation, PIN services, limits, blocking and unblocking, reissuance, and transaction processing.<br> Analyze ISO 8583 messages and end-to-end transaction flows across ATM, POS, e-commerce, and contactless channels.<br> Investigate authorization, clearing, reversal, reconciliation, and settlement issues.<br> Support integrations between CMS, ATM/POS systems, payment platforms, and core banking systems.<br> Analyze transaction and application logs to identify root causes.<br> Coordinate with infrastructure, middleware, database, security, application, and payment scheme teams.<br> Support production releases, changes, post-deployment validation, and operational documentation.<br> Ensure incidents are resolved within SLAs and participate in on-call or shift-based support as needed.<br> Private Health Insurance Training &amp; Development 2+ years of experience supporting CMS, ATM, or payment applications in banking environments, including L2/L3 production support for business-critical systems.<br> Hands-on production support experience with a Card Management System and practical troubleshooting experience with an ATM/POS transaction processing or switching platform.<br> Strong experience analyzing ISO 8583 messages, including authorization, reversal, and clearing flows, with the ability to trace failed transactions end-to-end through application and server logs.<br> Experience supporting integrations between CMS, ATM/POS, payment systems, and core banking systems.<br> Strong SQL skills using Oracle and/or SQL Server.<br> Experience with ticketing or incident management tools and structured incident, problem, and change-management processes.<br> Hands-on experience with an ATM/POS switch such as ACI Base24, Postilion, or a similar platform.<br> Eligibility to work in Egypt.<br> Availability to work rotating shifts, including overnight, weekend, and public-holiday coverage, and to participate in an on-call roster.<br> Ability to respond to high-priority production incidents outside normal business hours when required.<br> Experience with a Card Management System such as Way4, VisionPLUS, TietoEVRY, or a similar platform is a plus.<br> Experience with Thales PayShield 9000/10K or an equivalent HSM is a bonus.<br></span> </div>

Reports to: Assistant to Dean (School of Humanities and Social Sciences, HUSS)<br>Purpose:The job holder will serve as the operational and administrative hub for the HUSS Dean’s Office, coordinating front-office operations, administrative support, and event logistics across the School’s academic departments. The position supports the Dean and Associate Deans, provides front-line student support to the Office of Student Services during peak semester drop/add periods, and manages daily administrative workflows.<br>Responsibilities:Executive & Operational Administrative Support:Provide high-level administrative support to the Dean and Associate Deans, while ensuring efficient daily operations and full compliance with university administrative standards Front-Desk Operations & Stakeholder Engagement:Administer front-desk coverage, visitor onboarding, walk-in inquiries, guest itineraries, gate passes, ID processing, and campus access for visitors, faculty, and students, while ensuring a welcoming, professional, and service-oriented office environment Faculty Contracting & Documentation Management:Coordinate the adjunct faculty contracts process across all departments, while ensuring complete regulatory compliance, documentation accuracy, and timely contract execution Event Logistics & Guest Speaker Management:Coordinate end-to-end logistics for Dean’s Office events, faculty meetings, school-wide gatherings, and visiting speaker engagements, while ensuring flawless execution and timely coordination Special Programs & Awards Administration:Administer the administrative lifecycle of the annual HUSS Awards, while ensuring transparent processing and high-quality event delivery Student Services Peak Support:Provide dedicated operational support to the Office of Student Services during the peak drop/add period at the start of each semester, while ensuring prompt student assistance, efficient workflow management, and minimal wait times Administrative Compliance & HR Tracking:Maintain and log staff overtime records for the Dean’s review and approval, while ensuring accurate record-keeping and alignment with HR reporting guidelines Additional Related Duties:Perform other related duties as assigned<br>Requirements:Minimum Education Requirements:Bachelor’s degree is required Experience:A minimum of five years of experience, including at least three years in a related field, e.g. student services or academic administration Skills:Technical: Proficiency in Banner and Microsoft Office (Excel, Power Point, Word) Academic: Knowledge of University academic policies and procedures Operational: Strong project management, time management, and organizational skills; ability to multi-task under stress Communication: Excellent English (written/spoken); strong presentation and business skills Interpersonal: Excellent customer service skills; ability to work as a team player in a diverse community<br>This position is open until September 30, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description Morasalaty is a unified communication platform that enables businesses to engage with customers through their preferred channels and respond to messages around the clock. The platform includes a Whats App chatbot service that supports sending marketing messages and managing automated conversations. Morasalaty is designed to simplify customer communication and provide fast, integrated experiences. By streamlining interactions, the platform helps organizations save time, optimize staffing needs, reduce costs, and increase profitability.<br>Role Description The Sales Specialist is a full-time, on-site role based in Qesm El Maadi, responsible for driving new business and expanding existing accounts for Morasalaty’s communication and chatbot solutions. Day-to-day activities include identifying and qualifying leads, conducting product demonstrations, preparing proposals, and closing deals with prospective and current clients. The role involves maintaining regular contact with customers, understanding their business needs, and recommending suitable platform features to improve their communication workflows. The Sales Specialist will collaborate with customer service and technical teams to ensure smooth onboarding, provide training on platform usage, and support ongoing account growth. The position requires consistent reporting on sales performance and market feedback to help refine sales strategies and offerings.<br>Qualifications<br> Strong Communication and Customer Service skills to engage clients effectively, build trust, and manage inquiries professionally. Proven Sales capabilities, including lead generation, prospecting, and closing, with an understanding of digital or Saa S solutions. Experience in Sales Management and Training to guide client onboarding, support sales processes, and contribute to team best practices. Ability to work on-site in Qesm El Maadi and maintain a client-focused, results-driven approach. Familiarity with CRM tools and basic sales reporting; comfort working with communication platforms or chatbots is an advantage. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience. Strong analytical and problem-solving skills, with the ability to understand customer needs and propose suitable solutions.

Job Description<br><br>Senior Admissions & Sales Specialist | Skilly AI<br><br>Location: Egypt / Remote<br>Markets: Saudi Arabia, UAE & Egypt<br>Industry: EdTech | AI Education<br><br>About the Role<br><br>نبحث عن Senior Admissions & Sales Specialist للانضمام إلى فريقنا وقيادة عمليات القبول والمبيعات، وتحويل العملاء المهتمين إلى مشتركين فعليين.<br><br>نحن لا نبحث عن "بائع تقليدي"، بل عن Sales & Admissions Consultant يمتلك القدرة على فهم احتياجات أولياء الأمور، بناء الثقة، إدارة الـLeads، وقيادة عملية البيع من أول تواصل حتى الإغلاق.<br><br>Key Responsibilities<br><br>- قيادة وتطوير خطط المبيعات اليومية والأسبوعية لتحقيق أهداف التحويل والإغلاق.<br>- إدارة وتصنيف قاعدة بيانات الـ Hot & Warm Leads وفق Sales Funnel واضح.<br>- التواصل مع أولياء الأمور عبر Whats App والمكالمات الهاتفية لفهم احتياجاتهم وتقديم الحل التعليمي المناسب.<br>- إجراء Consultative Sales Calls وتحويل احتياجات العميل إلى فرصة بيع حقيقية.<br>- التعامل مع الاعتراضات المالية والأكاديمية باحترافية وبناء الثقة مع العميل.<br>- متابعة الـLeads بشكل منهجي حتى الوصول إلى قرار الشراء.<br>- تحقيق ومتابعة الـ Sales KPIs ومعدلات Conversion & Closing.<br>- تحليل أداء الـSales Funnel وتحديد فرص التحسين.<br>- استخدام وإدارة أنظمة CRM بكفاءة.<br>- المساهمة في تطوير استراتيجيات المبيعات ورفع كفاءة عملية التسجيل والقبول.<br><br>What We're Looking For<br><br>- خبرة 3–5 سنوات في مبيعات قطاع التعليم EdTech أو الخدمات التقنية أو Consultative / High-Ticket / Subscription Sales.<br>- خبرة قوية في التعامل مع أسواق السعودية والإمارات ومصر.<br>- مهارات تواصل استثنائية كتابيًا وشفهيًا، مع نبرة واثقة وهادئة ومهنية.<br>- قدرة مثبتة على بناء وتنفيذ Sales Strategies وتحليل Sales Funnel.<br>- خبرة عملية في استخدام أنظمة CRM.<br>- سجل واضح في تحقيق الـSales Targets.<br>- قدرة قوية على الإقناع، بناء الثقة، وإدارة الاعتراضات.<br>- شغف حقيقي بالتعليم وتكنولوجيا المستقبل والذكاء الاصطناعي.<br><br>What We Offer<br><br>- Base Salary + Highly Competitive Commission Structure<br>- عمولات مرتبطة بمعدلات التحويل والإغلاق.<br>- فرصة حقيقية للنمو القيادي والمساهمة في بناء وتطوير قسم المبيعات والقبول.<br>- بيئة عمل مرنة، ديناميكية، وسريعة النمو.<br>- فرصة للعمل في مجال AI Education & EdTech والمساهمة في بناء مستقبل التعليم.<br><br>Ready to Join Skilly?<br><br>إذا كنت تمتلك الخبرة، العقلية الاستشارية، والقدرة على تحويل الـLeads إلى نتائج حقيقية، نود أن نسمع منك.<br><br>أرسل CV + نبذة مختصرة عن أبرز إنجازاتك في المبيعات إلى:<br><br>???? info@skilly-ai.com<br>???? https://wa.me/966559712694<br><br>Join Skilly AI. Build the future of learning.

Company Description Wadi EL-Neel Benta (WNB) is a healthcare company focused on manufacturing and distributing high-quality pharmaceutical products across Egypt and the Middle East. The organization is dedicated to improving human health and well-being by delivering safe and reliable medicines. WNB emphasizes strong technical expertise and a commitment to rigorous quality standards in all aspects of its operations. The company values long-term partnerships with its clientele by consistently providing trusted pharmaceutical solutions. Team members join a mission-driven environment that prioritizes patient safety and product excellence. Role Description The Sales and Marketing Specialist is a full-time, on-site role located in Desert of 10th of Ramadan. This role is responsible for promoting WNB’s pharmaceutical portfolio, managing relationships with healthcare providers, and supporting the execution of sales plans within assigned territories or accounts. Day-to-day tasks include identifying new business opportunities, conducting product presentations, coordinating marketing campaigns, and monitoring market trends and competitor activities. The specialist will collaborate with cross-functional teams to develop promotional materials, organize customer visits and events, and ensure alignment with regulatory and company guidelines. The role also involves preparing sales reports, tracking performance metrics, and providing feedback to enhance market strategies and customer satisfaction. Qualifications Demonstrated skills in pharmaceutical sales, account management, and customer relationship building. Experience in marketing activities such as campaign execution, brand promotion, and market analysis. Strong communication, presentation, and negotiation skills, with the ability to engage diverse stakeholders. Ability to work on-site in Desert of 10th of Ramadan, manage time effectively, and handle field-based responsibilities. Bachelor’s degree in Pharmacy, Business, Marketing, or a related field; prior experience in the pharmaceutical or healthcare sector is an advantage. Proficiency in using CRM tools, MS Office applications, and basic data analysis to support sales and marketing decisions. Self-motivated, goal-oriented, and capable of working both independently and within a team environment. Strong ethical standards and commitment to compliance with regulatory and company policies.

Welcome to GROW: Our Post Graduate Program at Holcim Egypt.<br>This 1-year program is designed to accelerate your professional growth and provide hands-on experience in your field of interest.<br>The Program is set to start October 15th, 2026<br>WHO IS Holcim? A global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Holcim Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.<br>Overview:Our CSR will be dedicated to the execution of social impact projects and the growth of the company’s internal volunteering culture:Execute Social Impact Projects: Provide hands-on support in the end-to-end delivery of CSR initiatives, moving from conceptual planning to field execution. Scale Volunteering Initiatives: Act as the primary coordinator for the Volunteering Club, driving employee engagement and community participation. Measure and Report Impact: Develop skills in data collection and impact reporting to quantify the success of social investments. Operational Support: Assist in managing NGO partnerships and logistical requirements for community outreach.<br>Responsibilities:Project Execution: Support the day-to-day operations of social impact programs, ensuring timelines are met and resources are allocated effectively. Volunteering Club Management: Lead the recruitment of employee volunteers, organize club meetings, and coordinate on-site volunteering events. Impact Documentation: Assist in drafting impact reports, collecting testimonials, and gathering metrics (e.g., hours volunteered, beneficiaries reached) for the annual CSR report. Internal Advocacy: Promote CSR activities within the organization to foster a culture of social responsibility.<br>What will you learn? Project Management Mastery: Gain practical experience in managing complex, multi-stakeholder social projects. Leadership Development: Build leadership skills by managing the Volunteering Club and motivating diverse teams. Social Sector Insight: Work at the intersection of business and social good, gaining deep insight into how corporations drive sustainable change. Networking: Connect with non-profit leaders, social entrepreneurs, and sustainability experts.<br>Qualifications:Graduate of 2025 or 2026 ONLY. A degree in Political Science or any related major. Excellent Arabic Writing & Communication: Fluency in written and spoken Arabic is mandatory for community engagement and local reporting. English Proficiency: Excellent command of written and spoken English for international reporting standards and research. Soft Skills: Strong organizational skills, empathy, and a proactive mindset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b><p>The surgical robotics utilization team manages all aspects of system installation, start-up, customer training, account analysis, drive and optimize the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as a broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.</p><br><p>Medtronic (NYSE: MDT), the largest and most successful medical technology company in the world is entering the market of Robotic Assisted Surgery (RAS). We are seeking talented individuals that are eager to use all their skills and competencies to quickly deploy our ground-breaking robotic assisted surgical therapies to patients, surgeons and hospitals in several countries in Europe, the Middle East and Africa (EMEA).</p><br><p><b>Responsibilities may include the following and other duties may be assigned:</b></p><br><p>As a start-up specialist you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program or a shift from another platform to our HUGO™ RAS-system. The main activities of a start-up specialist include:</p><br><ul><li>Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system. Conduct regular program review meetings to remain on-track</li><li>Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed</li><li>Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve</li><li>Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions</li><li>Utilize change management techniques to engage clinical stakeholders and attain buy-in</li><li>Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence</li><li>Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system.</li></ul><p><b>Required Knowledge and Experience:</b></p><br><ul><li>Bachelor’s Degree at a minimum (Biomedical Engineering, Nursing, etc.); Preferably Master’s Degree.</li><li>Fluent in Arabic and English. The ability to speak more languages is a plus</li><li>Willingness to travel throughout your country (&gt;75%).</li><li>Demonstrable experience over 2 years, including relevant knowledge and experience of operating rooms and surgery procedures.</li></ul><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p>‌</p><br><p><span><b>Recruitment Fraud Alert</b>&nbsp;</span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind:&nbsp;</span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.&nbsp;</span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.&nbsp;</span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.&nbsp;</span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>.&nbsp;</p><br><p>‌</p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>You will…<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to frontline management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization <br>Manage OTR and UTR team on different, in a rotational shifts<br>- Experience managing teams<br>- Experience with planning, performance metrics, and process improvement<br>- Experience in logistics<br>- Experience with data analysis<br>- Bachelor's degree in supply chain/logistics or related field<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Egybell is hiring a Contracting Executive for a leading Travel agency in El Mohandessin.<br>Key Responsibilities:• Reviews contracts received from the Contracting Manager and responsible for verifying that contract details and rates are accurate, consistent, and aligned across the system and partners agreements.• Responsible for the creation of the Hotel profile on the system using all required data.• Responsible for ensuring the proper transfer of contracts to the Data Entry Executive.• Review the hotel & set it live with the base markup.• Work on the hotel as per the Optimization Process.• Review The Optimization Reports coming from the Internet team daily and should provide daily feedback for each uncompetitive product with its corrective action as per the process.• Review the daily Lost Bookings reports and should provide daily feedback for each lost booking with its corrective action per the process.• Communicate with the hotels to maintain the product and keep the rate competitiveness.• Monitor the product list to make sure it is producing daily.• Follow the calendar for key events to get special deals.• Always share the special Deals & the New Products with the Internet & Commercial Team.• Responsible for reviewing the noncompetitive products.• Internet Team will send weekly & Monthly report collecting all the above outcomes for evaluation.• Work closely with internal departments (Product, Sales, Reservations, Finance) to ensure smooth operations and data accuracy.<br>Qualifications Bachelor's degree in Tourism or a related field.2–4 years of experience in hotel contracting, product management, travel operations, or a similar role within the travel and tourism industry. Excellent written and verbal communication skills in English.<br>Strong understanding of hotel contracting, pricing strategies, markups, promotions, allotments, and hotel distribution. Experience reviewing hotel contracts and validating rates, terms, and conditions to ensure accuracy and consistency. Knowledge of hotel optimization processes, rate competitiveness, and revenue management principles. Ability to analyze optimization reports, lost booking reports, and market trends to identify issues and recommend corrective actions. Strong negotiation and relationship management skills . Experience coordinating with cross-functional teams, including Product, Sales, Reservations, Finance, Internet, and Data Entry. Proficiency in Microsoft Office, particularly Excel, and experience using hotel contracting, CRS, or travel management systems. Ability to manage multiple hotel portfolios, prioritize tasks, and meet operational deadlines. Proactive mindset with the ability to identify opportunities for product enhancement and support continuous business growth.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.</p><br> <p>This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.</p><br>1. On-site Operations Management <ul> <li> <p>Oversee daily operations of the BPO safety response team, ensuring stable 24/7 service delivery</p><br> </li> <li> <p>Monitor key operational metrics (SLA, AHT, Resolution Rate, DSAT, etc.)</p><br> </li> <li> <p>Track staffing, scheduling, and capacity utilization, proactively identifying operational risks</p><br> </li> </ul> 2. Quality &amp; Compliance Management <ul> <li> <p>Ensure adherence to Safety Response SOPs and handling standards, especially for sensitive cases</p><br> </li> <li> <p>Conduct quality audits (QA), case reviews, and performance analysis</p><br> </li> <li> <p>Maintain consistency and compliance in handling high-risk scenarios (e.g., violence, harassment, robbery cases)</p><br> </li> </ul> 3. Issue Resolution &amp; Continuous Improvement <ul> <li> <p>Identify key drivers of DSAT and re-open cases, and lead root cause analysis</p><br> </li> <li> <p>Collaborate with product, policy, and training teams to improve processes and tools</p><br> </li> <li> <p>Track implementation of improvement initiatives and ensure effective closure of issues</p><br> </li> </ul> 4. Frontline Enablement &amp; Training Support <ul> <li> <p>Support agent training and capability building (e.g., communication skills, judgment, risk identification)</p><br> </li> <li> <p>Drive effective rollout and adoption of new processes and policies</p><br> </li> <li> <p>Enhance agents’ ability to handle complex and sensitive safety cases</p><br> </li> </ul> 5. Cross-functional Collaboration <ul> <li> <p>Partner with central teams.</p><br> </li> <li> <p>Act as the on-site voice of operations, providing frontline insights and VOC feedback</p><br> </li> <li> <p>Support critical incident response and ensure timely communication and coordination</p><br> </li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br>Basic Requirements <ul> <li> <p>Bachelor’s degree or above</p><br> </li> <li> <p>2–3 years of experience in operations, customer service, safety response, or contact center environments</p><br> </li> <li> <p>Prior experience in BPO or on-site operations management is must.</p><br> </li> </ul> Preferred Qualifications <ul> <li> <p>Experience in Trust &amp; Safety or safety-related operations</p><br> </li> <li> <p>Multilingual capability (English / Spanish / Chinese preferred)</p><br> </li> <li>Relevant experience in ride-share industry or competitors is preferred</li> </ul> </div>

<p>Envision Employment Solutions is currently looking for an SAP GRC Specialist for one of our partners. THE ROLE Every access request, every segregation of duties conflict, every compliance gap gets caught, addressed, and closed through the frameworks you build and maintain. You'll sit at the intersection of technology and governance, implementing and configuring SAP GRC solutions that keep the organization operating within regulatory bounds while giving the business room to move. You'll be the person stakeholders across the company turn to when they need to understand not just what SAP GRC can do, but what it should do for their specific risk landscape. WHAT YOU LL DO Implement and configure SAP GRC solutions across Access Control, Process Control, and Risk Management modules, tailored to specific business needs and compliance requirements Collaborate with stakeholders across departments to conduct comprehensive risk assessments, identify vulnerabilities, and develop mitigation strategies Design and implement governance frameworks, policies, and procedures that align with regulatory standards, industry best practices, and internal guidelines Analyze business processes to identify Segregation of Duties (SoD) conflicts, and design role based access controls (RBAC) and authorization profiles that keep users limited to what they actually need Provide ongoing support and maintenance for SAP GRC systems, including troubleshooting, performance optimization, and user training Lead GRC related projects and process improvements that drive organizational maturity in risk management and compliance Conduct regular audits and reviews of GRC processes and controls, evaluating effectiveness and recommending remedial actions Serve as a subject matter expert and trusted advisor on GRC matters for senior management, internal stakeholders, and external auditors Stay current on emerging regulatory requirements and GRC trends, and bring that insight back into the organization's risk and compliance posture WHAT WE RE LOOKING FOR Bachelor's degree in Information Technology, Business Administration, Finance, or a related field. A Master's degree is a plus 8+ years of experience implementing, configuring, and maintaining SAP GRC solutions, with a focus on Access Control, Process Control, and Risk Management modules Demonstrated expertise in risk assessments, governance framework development, and compliance program implementation in complex organizational environments A proven track record of leading GRC related projects, initiatives, or audits Professional certifications in SAP GRC and/or risk management (e.g., CISA, CRISC) are highly desirable Strong technical proficiency in SAP ERP systems, SAP Security concepts, user provisioning, and role administration Excellent written and verbal English YOU LL THRIVE HERE IF YOU You see access control as a design problem, not just a checkbox You can spot a Segregation of Duties conflict before it becomes an audit finding You're comfortable being the person both auditors and business teams come to for answers You like translating regulatory requirements into frameworks people can actually work with You want ownership over how governance and compliance actually function inside a business, not just theory on paper</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Business Administration, Finance, or a related field. A Master's degree is a plus 8+ years of experience implementing, configuring, and maintaining SAP GRC solutions, with a focus on Access Control, Process Control, and Risk Management modules Demonstrated expertise in risk assessments, governance framework development, and compliance program implementation in complex organizational environments A proven track record of leading GRC related projects, initiatives, or audits Professional certifications in SAP GRC and/or risk management (e.g., CISA, CRISC) are highly desirable Strong technical proficiency in SAP ERP systems, SAP Security concepts, user provisioning, and role administration Excellent written and verbal English</p>

Job Summary We are seeking a highly motivated and results-driven Telesales Executive to join our growing sales team. The ideal candidate will be responsible for generating sales through outbound calls, qualifying leads, understanding customer needs, and recommending suitable water treatment and filtration solutions. The successful candidate should possess excellent communication and negotiation skills, a customer-focused mindset, and a strong passion for achieving sales targets.<br>Key Responsibilities Conduct a high volume of outbound sales calls to prospective customers and existing clients. Promote and sell water treatment, water filtration, and related products and services. Qualify leads and identify customer needs to recommend the most suitable solutions. Follow up on inquiries, quotations, and previous conversations to maximize conversion rates. Build and maintain strong relationships with customers through professional and consultative selling. Clearly explain product features, benefits, pricing, warranties, and installation processes. Handle customer objections professionally and effectively close sales opportunities. Meet and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs). Maintain accurate customer records, call activities, and follow-up schedules within the CRM system. Coordinate with the operations, installation, customer service, and logistics teams to ensure smooth order fulfillment and customer satisfaction. Generate repeat business through upselling, cross-selling, and customer retention initiatives. Stay updated on company products, competitors, market trends, and promotional campaigns. Ensure compliance with company sales policies, procedures, and quality standards. Prepare periodic sales reports and provide market feedback to management.<br>Requirments Bachelor's degree in Business Administration, Marketing, Commerce, or a related field is preferred.2–5 years of proven experience in Telesales, Inside Sales, or Call Center Sales. Previous experience in water treatment, water filtration, home appliances, or technical products is highly preferred. Strong track record of consistently achieving or exceeding sales targets. Excellent communication, presentation, and negotiation skills. Strong closing techniques with the ability to overcome customer objections. Customer-oriented with exceptional relationship-building skills. Proficient in using CRM systems and Microsoft Office applications. Ability to multitask, prioritize workload, and work effectively in a fast-paced environment. Strong problem-solving and time management skills. Self-motivated, target-driven, and capable of working independently as well as within a team. Fluent in Arabic (spoken and written); Good command of English is an advantage.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role profile</h4> <ul> <li>Operate and support Telco Cloud platforms, including OpenStack, Kubernetes, and cloud-native workloads.</li> <li>Oversee VNF/CNF lifecycle management within NFV architectures.</li> <li>Monitor platform performance, capacity, availability, faults, and service health.</li> <li>Lead incident, problem, change, and release management activities.</li> <li>Perform root cause analysis (RCA), define corrective actions, and drive preventive measures.</li> <li>Support High Availability (HA) and Disaster Recovery (DR) design, testing, and implementation.</li> <li>Coordinate planned and unplanned changes with internal teams, vendors, and customers.</li> <li>Lead incident escalation, crisis management, and technical bridge calls during major incidents.</li> <li>Drive infrastructure automation, self-healing initiatives, and operational tooling enhancements.</li> <li>Ensure security, patching, vulnerability remediation, and compliance activities.</li> <li>Create and maintain operational documentation, procedures, runbooks, and knowledge base articles.</li> <li>Define, track, and report operational objectives and performance metrics.</li> <li>Prepare operational reports, service reviews, and executive-level summaries.</li> <li>Provide technical leadership, coaching, and mentoring to team members.</li> <li>Participate in audits, regulatory activities, governance processes, and risk assessments.</li> <li>Validate vendor solutions, technical designs, and cloud platform architectures.</li> <li>Recommend technology platforms, tools, and process improvements to enhance service reliability and efficiency.</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>3–5 years of OpenStack operations experience.</li> <li>Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals.</li> <li>Familiarity with OpenStack core services and their interdependencies.</li> <li>NFV, CNF, VNF, ETSI MANO frameworks.</li> <li>Prometheus, Grafana, ELK Stack, Zabbix.</li> <li>Ansible, Terraform, Python, Bash.</li> <li>3–5 years of hands-on experience in VMware operations and administration.</li> <li>Strong knowledge of vCenter, NSX-T, VCF.</li> <li>Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS).</li> <li>Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar).</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to make decisions under pressure.</li> <li>Excellent communication and stakeholder management.</li> <li>Process driven and detail oriented mindset.</li> <li>Continuous improvement and learning orientation.</li> <li>VMware certification (VCP or higher) is preferred.</li> <li>Certified OpenStack Administrator (COA) or equivalent OpenStack certification is preferred.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Role Description This is a full-time, on-site role for an Affiliate Marketing Specialist based in Qesm El Sheikh Zaid. The Affiliate Marketing Specialist will manage and grow affiliate partnerships across Augustus Media’s brands, including identifying new affiliate opportunities and onboarding partners. Daily tasks include optimizing affiliate campaigns, monitoring performance metrics, preparing reports, and collaborating with internal marketing and content teams to align offers with audience interests. The role involves negotiating commission structures, ensuring compliance with brand guidelines, and coordinating promotional calendars and creatives. The specialist will also track trends in digital and affiliate marketing, recommend improvements, and support broader marketing initiatives that drive traffic, conversions, and revenue.<br><br>Qualifications Bachelor’s degree in Marketing, Digital Marketing, Communications, Media, Business or related field. Fresh graduate to 2 years of relevant experience in affiliate marketing, digital marketing, e-commerce, performance marketing or a related field. Strong understanding of digital marketing and affiliate marketing fundamentals. Practical understanding of affiliate networks, tracking links, commission models and performance metrics. Familiarity with affiliate platforms, e-commerce platforms or performance marketing tools is an advantage. Strong Excel/Google Sheets and reporting skills. Strong analytical skills with the ability to interpret performance data. Strong written and verbal English; Arabic is an advantage. Excellent organization, attention to detail and time management. Strong communication, follow-up and partner-management skills. Commercially aware with an interest in revenue generation and digital commerce. Comfortable working in a fast-paced, high-volume media environment. Strong interest in digital media, e-commerce, content, entertainment, sports and GCC audiences. Proactive, adaptable and willing to learn new platforms, technologies and AI tools<br><br>KEY RESPONSIBILITIES<br>1- AFFILIATE PARTNERSHIPS & MANAGEMENT Identify and research relevant affiliate partners, merchants, brands and affiliate networks. Support the onboarding and management of affiliate partners across assigned categories and markets. Maintain strong relationships with affiliate networks, merchants and commercial partners. Coordinate affiliate offers, commission structures, promotional codes and campaign requirements. Monitor partner activity and identify opportunities to increase affiliate revenue. Maintain accurate affiliate partner information, agreements, links and promotional details.<br>2- AFFILIATE CAMPAIGNS & CONTENT Execute affiliate campaigns across web, social media, email and other digital channels. Coordinate with Editorial, Content, Social Media, SEO and Commercial teams on affiliate opportunities. Identify products, services, offers and promotions that are relevant to Augustus Media audiences. Support the development of affiliate-focused content, including articles, product recommendations, deals, guides and promotional content. Ensure affiliate links, tracking codes and promotional assets are correctly implemented. Coordinate campaign assets, copy, links, scheduling and tracking requirements.<br>3- REVENUE & PERFORMANCE OPTIMIZATION Monitor affiliate revenue, clicks, conversions, commission rates, CTR, conversion rate and EPC. Track performance by partner, campaign, brand, market and content type. Identify high-performing partners, products, offers and content opportunities. Recommend optimization opportunities to improve conversion and revenue. Test different offers, placements, calls-to-action and content formats where required. Identify underperforming campaigns and recommend corrective actions. Support monthly affiliate revenue targets and forecasting.<br>4- GCC & COMMERCIAL SUPPORT Support affiliate marketing activities across Dubai, KSA and other GCC markets. Identify relevant regional brands, merchants, products and services. Monitor GCC e-commerce, consumer and affiliate marketing trends. Support Gulf Commercial teams with affiliate opportunities and campaign requirements. Support seasonal and commercial campaigns including Ramadan, Eid, Black Friday, travel periods and major shopping occasions. Identify opportunities to expand affiliate revenue across relevant GCC categories.<br><br>5- AFFILIATE PLATFORM & TRACKING OPERATIONS Maintain accurate affiliate links, tracking codes, promotional codes and campaign information. Monitor affiliate platforms and networks to ensure campaigns are active and tracking correctly. Conduct regular affiliate link and tracking QA checks. Identify and report broken links, incorrect tracking or missing affiliate attribution. Monitor transactions, commissions, refunds and potential reporting discrepancies. Ensure affiliate campaigns comply with partner requirements and agreed commercial terms.<br>6- REPORTING & AFFILIATE OPERATIONS Maintain accurate affiliate performance trackers and reports. Prepare regular reports covering revenue, clicks, conversions, commissions and partner performance. Provide insights on campaign and partner performance. Maintain organized affiliate calendars, partner databases and campaign trackers. Track affiliate revenue against targets and identify performance gaps. Support the Affiliate / Commercial Manager with performance analysis and business reviews. Ensure affiliate data is accurate, up to date and delivered on time.

Strategic Procurement & Sourcing Specialist – Data Center Projects Location: Egypt Employment Type: Full-time Travel: International travel may be required About the Role We are looking for an experienced Strategic Procurement & Sourcing Specialist to support procurement and sourcing activities for Data Center and infrastructure projects. The ideal candidate will have a strong background in procurement, strategic sourcing, supplier management, commercial negotiations, and cost control, with relevant experience in Data Center construction, MEP, equipment installation, and related infrastructure. Key Responsibilities Manage and support end-to-end procurement and strategic sourcing activities. Identify, qualify, evaluate, select, and develop suppliers in line with project requirements. Support supplier and component qualification processes. Manage supplier performance, delivery, cost, quality, and commercial risks. Participate in procurement process development and continuous improvement. Conduct market analysis and support cost-control initiatives. Lead or support commercial negotiations with suppliers and business partners. Review and negotiate commercial terms, contracts, and applicable terms & conditions. Support international sourcing and cross-border trade activities. Analyze supplier costs, financial information, and commercial data to support negotiations and risk assessment. Work closely with internal stakeholders, suppliers, and project teams to ensure procurement requirements are delivered effectively. Identify potential procurement and supplier risks and develop appropriate solutions. Support procurement activities related to Data Center construction and infrastructure projects. Key Requirements3+ years of experience in Procurement, Strategic Sourcing, Supplier Management, or a related field. Relevant experience in Data Center, MEP, construction, infrastructure, or technical projects. Experience with supplier qualification, selection, evaluation, and development. Strong understanding of cost control, delivery management, supplier performance, and market analysis. Experience with procurement of MEP materials, equipment, generators, electrical panels, steel structures, and related materials. Strong knowledge of commercial negotiations, contracts, international trade, and supplier terms & conditions. Good understanding of financial analysis and cost accounting. Ability to review financial and commercial information and apply it to negotiation, cost analysis, and risk assessment. Familiarity with relevant procurement and business processes and systems. Strong risk management, analytical, negotiation, and problem-solving skills. Good communication and stakeholder-management skills. Willingness to travel internationally. Preferred Experience Experience with WL/MW/TK projects and a strong understanding of their delivery processes, cost control, supplier management, and related services will be highly valued. What We’re Looking For We are looking for a commercially minded procurement professional who can combine strategic sourcing, supplier management, financial analysis, and technical project knowledge to support successful procurement outcomes.

Company Description WOREX Technology is a regional IT services firm delivering world-class solutions in Data & AI, Advanced Analytics, Digital Business Automation, Performance Management, and IT Service Management (ITSM). The company provides both on-premise and cloud-based solutions, backed by a team with over 20 years of experience serving Telecommunications, Financial Services, Manufacturing, Education, and Government sectors. WOREX leverages a diverse talent pool, deep industry expertise, and strong partnerships with international technology vendors to deliver innovative, business-driven solutions that maximize ROI. With regional offices in Cairo, Dubai, and Riyadh, WOREX Technology plays a key role in driving digital transformation across the Middle East, offering professionals opportunities to work on impactful, cutting-edge projects. Role Description The Recruitment Specialist is a full-time hybrid role based in Qesm El Maadi, with flexibility for some work-from-home arrangements. This role is responsible for managing end-to-end recruitment processes, including sourcing candidates, screening resumes, conducting initial interviews, and coordinating hiring activities with internal stakeholders. The Recruitment Specialist will partner closely with hiring managers to understand role requirements, build talent pipelines, and ensure a positive candidate experience throughout the hiring journey. Daily activities include posting job advertisements, using online platforms and networks to attract talent, maintaining accurate recruitment records, and supporting onboarding activities for new team members. The role also involves contributing to employer branding initiatives and continuous improvement of recruitment practices to meet evolving business needs. Qualifications2+ Years of experience in hiring Tech and Non Tech positions Candidates should possess strong Recruiting and Hiring skills, including experience managing full-cycle recruitment processes. Candidates should possess effective Interviewing and Communication skills to assess candidates objectively and collaborate with stakeholders. Candidates should possess Training and onboarding capabilities to support new hires and facilitate smooth integration into the organization. Candidates should possess proficiency with applicant tracking systems (ATS), job boards, and professional networking platforms. Candidates should possess strong organizational and time-management skills, with the ability to handle multiple requisitions and priorities. Candidates should possess knowledge of best practices in talent acquisition, employment regulations, and diversity, equity, and inclusion principles. A bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience, is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions .<br> Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team.<br> This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.<br> Responsibilities: Voice Support Handle inbound and outbound calls from German-speaking customers.<br> Resolve customer inquiries and provide accurate information.<br> Deliver exceptional customer service while maintaining quality standards.<br> Escalate complex cases to the relevant teams when required.<br> Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems.<br> Process requests and update customer records accurately.<br> Document customer interactions and case resolutions.<br> Meet service level agreements (SLAs) and quality targets.<br> Operations Support Follow established processes, policies, and compliance requirements.<br> Collaborate with internal stakeholders to resolve customer issues.<br> Support continuous improvement initiatives and operational excellence.<br> Meet productivity, quality, and customer satisfaction KPIs.<br> Professional training and development opportunities.<br> Career growth within a global organization.<br> Exposure to international clients and business environments.<br> Inclusive, diverse, and collaborative workplace culture.<br> Bachelor's degree preferred.<br> Fresh graduates are welcome to apply.<br> 0–1 year of experience in customer service, operations, or BPO environments is an advantage.<br> Strong communication and problem-solving skills.<br> Ability to work in a fast-paced, multicultural environment.<br> Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR).<br> Strong verbal and written communication skills in German.<br> Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).<br> Good typing and written communication skills.<br> Experience with CRM or ticketing tools is a plus.<br> Strong attention to detail and accuracy.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Talent Management</span><br></span><ul><li><span>Support the implementation of talent management initiatives, including the </span><b><span>9-Box Grid</span></b><span> and talent assessments.</span><br></li><li><span>Support the assessment and profiling of employees to identify strengths, development areas, and potential.</span><br></li><li><span>Assist in identifying and evaluating critical roles across the organization.</span><br></li><li><span>Support succession planning activities and the development of talent pipelines.</span><br></li><li><span>Maintain and analyze talent management data and reports to support decision-making.</span><br></li></ul><span>Talent Acquisition</span><br><ul><li><span>Support the annual </span><b><span>Manpower Planning</span></b><span> process and ensure recruitment activities remain aligned with approved workforce plans.</span><br></li><li><span>Coordinate and participate in recruitment activities, including candidate screening, interviews, selection, and offer processes.</span><br></li><li><span>Support the onboarding process to ensure a smooth employee experience.</span><br></li><li><span>Conduct and coordinate exit interviews and analyze feedback to identify trends and improvement opportunities.</span><br></li><li><span>Support other Talent Acquisition initiatives and recruitment-related projects as required.</span><br></li></ul><span>HR Operations</span><br><ul><li><span>Support day-to-day HR operations and employee-related requests.</span><br></li><li><span>Coordinate with relevant stakeholders to ensure timely resolution of employee inquiries and HR matters.</span><br></li><li><span>Support employee surveys and engagement initiatives, including data collection and analysis.</span><br></li><li><span>Maintain accurate employee records and HR data.</span><br></li><li><span>Support the implementation and communication of HR policies, procedures, and initiatives.</span><br></li></ul><span>HR Business Partnering</span><br><ul><li><span>Build strong working relationships with managers and business teams to understand their people-related needs.</span><br></li><li><span>Attend relevant business and team meetings to stay informed about business updates, priorities, and challenges.</span><br></li><li><span>Monitor team productivity and support managers in addressing people-related matters.</span><br></li><li><span>Partner with managers on team KPIs, performance evaluations, and performance-related discussions.</span><br></li><li><span>Provide HR insights and recommendations based on business needs and employee data.</span><br></li><li><span>Support the identification and implementation of people solutions that contribute to business performance.</span><br></li></ul><span>Learning &amp; Development</span><br><ul><li><span>Support the implementation and coordination of learning and development programs.</span><br></li><li><span>Assist in identifying development needs based on employee performance, talent assessments, and Individual Development Plans (IDPs).</span><br></li><li><span>Support development initiatives for top talents and employees across different functions.</span><br></li><li><span>Coordinate with employees, managers, and external learning providers when required.</span><br></li><li><span>Track participation and effectiveness of learning initiatives.</span><br></li></ul><span>Collaboration &amp; People Projects</span><br><ul><li><span>Work collaboratively with other members of the People Division across different HR functions.</span><br></li><li><span>Support cross-functional HR projects and initiatives as assigned.</span><br></li><li><span>Contribute to improving HR processes, employee experience, and overall People Division effectiveness.</span><br></li><li><span>Provide support to other team members when needed to ensure continuity of HR activities.</span><br></li></ul><br><span>Requirements<span>Bachelor's degree in Human Resources, Business Administration, or a related field.</span><br><b><span>2–3 years of relevant HR experience</span></b><span>, preferably with exposure to multiple HR functions.</span><br><span>Good understanding of core HR practices, including Talent Acquisition, Talent Management, HR Operations, Performance Management, and Learning &amp; Development.</span><br><span>Experience with or good understanding of </span><b><span>manpower planning, talent assessment, performance management, or succession planning</span></b><span> is an advantage.</span><br><span>Strong analytical and problem-solving skills, with the ability to work with HR data and reports.</span><br><span>Excellent communication and interpersonal skills.</span><br><span>Strong organizational skills and attention to detail.</span><br><span>Ability to build effective relationships with employees and managers at different levels.</span><br><span>Proficiency in Microsoft Office, particularly </span><b><span>Excel and PowerPoint</span></b><span>.</span><br><span>Ability to work collaboratively in a fast-paced and dynamic environment.</span><br><span>Proactive mindset with a strong willingness to learn and take ownership.</span><br></span><br> </div>

Job Title: Compensation & Benefits Specialist<br><br>Location:Hyde Park (New Cairo)<br><br>Employment Type: Full-Time<br><br>Job Description<br><br>The Compensation & Benefits Specialist is responsible for managing and maintaining accurate employee compensation and benefits processes, including payroll inputs, salary administration, incentives, allowances, medical insurance, and employee benefits. The role ensures data accuracy, confidentiality, internal equity, cost efficiency, and compliance with company policies and applicable labor and social insurance regulations.<br><br>Key Responsibilities<br><br> Payroll & Salary Administration Prepare and review monthly payroll inputs, including salaries, overtime, deductions, allowances, incentives, commissions, bonuses, and other payroll adjustments. Ensure payroll data is accurate, complete, and submitted within agreed deadlines. Review attendance, leaves, lateness, deductions, and other payroll-related data before payroll processing. Prepare and maintain payroll reconciliation and variance reports. Coordinate with Finance to ensure accurate and timely payroll processing. Handle final settlements and exit-related payroll calculations. Compensation Management Maintain and update employee salary records and compensation data. Manage salary changes, promotions, increments, allowances, and other compensation adjustments following the required approvals. Support the development and maintenance of salary structures, grades, and salary ranges. Conduct salary benchmarking and market analysis to support competitive and internally equitable compensation. Support annual salary review and merit increase processes. Review new-hire salary proposals against approved salary ranges and budgets. Maintain accurate compensation records and ensure confidentiality of sensitive salary information. Incentives & Bonus Schemes Administer monthly and periodic incentive schemes across different departments. Calculate commissions, sales incentives, performance bonuses, and other variable compensation. Review incentive calculations against approved KPIs and eligibility criteria. Identify discrepancies and coordinate with relevant departments to resolve them. Support the development and continuous improvement of incentive schemes based on business and performance requirements. Benefits Administration Manage employee benefits including medical insurance, social insurance, allowances, mobile lines, and other company benefits. Coordinate with medical insurance providers and other external benefit vendors. Manage employee additions, deletions, renewals, and updates related to benefit programs. Maintain accurate benefits records and ensure employees receive their eligible benefits. Respond to employee inquiries regarding salaries, benefits, deductions, and entitlements. Support the review and renewal of benefits packages. HR Data & Reporting Maintain accurate and up-to-date compensation and benefits data on the HR system and employee databases. Prepare monthly HR reports related to payroll, headcount, compensation costs, overtime, incentives, and benefits. Prepare payroll variance and salary cost analysis reports. Support HR budgeting and manpower cost planning. Provide compensation-related data and analysis to HR and management when required. Track compensation trends and identify areas for cost optimization. Compliance & Documentation Ensure compensation and benefits practices comply with company policies and applicable Egyptian labor, tax, and social insurance regulations. Maintain proper documentation for salary changes, deductions, benefits, and payroll adjustments. Support internal and external audits related to payroll and employee compensation. Maintain strict confidentiality of employee salary and benefits information. Process Improvement Review existing C&B processes and identify opportunities for automation and improvement. Develop and maintain C&B policies, procedures, and SOPs. Improve payroll controls and data-validation processes to minimize errors. Support HR projects related to compensation, benefits, HR systems, and employee experience.<br><br>Qualifications<br><br>Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or a related field.2–4 years of experience in Compensation & Benefits, Payroll, HR Operations, or a related HR function. Previous experience in payroll and employee compensation administration is preferred. Experience in healthcare, clinics, or multi-business-unit environments is a plus.<br><br>Required Skills<br><br>Strong knowledge of compensation and benefits practices. Good understanding of payroll processes and Egyptian labor and social insurance regulations. Advanced Microsoft Excel skills. Strong numerical and analytical skills. High attention to detail and accuracy. Strong data management and reporting skills. Good knowledge of HRIS/payroll systems. Strong communication and coordination skills. Ability to handle confidential information with discretion. Strong problem-solving and organizational skills. Ability to work under tight deadlines.<br><br>Key Performance Indicators (KPIs)<br><br>Payroll accuracy and error rate. Payroll submission and processing timeliness. Accuracy of incentive and commission calculations. Accuracy of employee compensation and benefits records. Timely completion of salary changes and payroll adjustments. Benefits enrollment and update accuracy. Compliance with C&B policies and regulatory requirements. Timely completion of monthly C&B reports. Reduction of payroll and compensation-related discrepancies. Employee satisfaction with compensation and benefits support.<br><br>Apply Here : monica.wassim@coaholding.com

<p>Drive growth by direct sales and enable the sales team by qualifying potential customers and making sure they fulfil the company s objectives.</p><p>Key Responsibilities:</p><ul><li>Direct Sales: Conducting outbound phone calls to potential customers to introduce and sell products or services.</li><li>Lead Generation: Following up on generated leads and making contact with potential customers.</li><li>Customer Engagement: Building rapport with customers, understanding their needs, and providing information about products and offers.</li><li>Order Processing: Processing orders for existing customers and initiating repeat purchases.</li><li>Sales Support : Upselling and cross-selling additional products or services to both new and existing customers.</li><li>Record Keeping: Maintaining accurate and updated customer databases, documenting sales, and managing customer information.</li><li>Customer Service: Addressing customer questions, managing conflicts, and ensuring customer satisfaction.</li><li>Achieving Goals: Working towards and meeting monthly, quarterly, and annual sales targets.</li><li>Sales Operations: handling closed deals documents cycle, sales dashboards &amp; data input</li></ul><p>3 years of experience in sales, business development, and sales strategy, 1 years in F&amp;B industry.</p><p>Communication: Excellent verbal communication and interpersonal skills to persuade customers.</p><p>Salesmanship: Strong sales skills, including negotiation and the ability to guide a conversation to a successful close.</p><p>Active Listening: Patience and the ability to listen to customer concerns to understand their needs.</p><p>Product Knowledge : A thorough understanding of the products or services being sold.</p><p>Technology Skills: Proficiency in using relevant software, databases, and computer systems.</p><p>Resilience: The ability to handle rejection and stress when dealing with customers.</p><p>Organization: Meticulousness in record-keeping and managing customer information.</p><p>Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.</p><p>Work-Life Balance: Achieve optimal well-being with our hybrid work environment , generous maternity and paternity benefits, and regular team-building events .</p><p>Continuous Development: Expand your horizons through our commitment to l earning and development opportunities.</p><p><strong>Desired Candidate Profile</strong></p><p>3 years of experience in sales, business development, and sales strategy, 1 years in F&amp;B industry. Communication: Excellent verbal communication and interpersonal skills to persuade customers. Salesmanship: Strong sales skills, including negotiation and the ability to guide a conversation to a successful close. Active Listening: Patience and the ability to listen to customer concerns to understand their needs. Product Knowledge : A thorough understanding of the products or services being sold. Technology Skills: Proficiency in using relevant software, databases, and computer systems. Resilience: The ability to handle rejection and stress when dealing with customers. Organization: Meticulousness in record-keeping and managing customer information.</p>