Operation Specialist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>We're seeking a Team lead for Ultra Fast Grocery (UFG) for Under The Roof (UTR) or On the Road operations in Egypt. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end UTR or OTR operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br>The job requires to work on flexible shifts including night/ weekends and different areas <br>- 1+ years of manufacturing or customer-facing environment experience<br>- Speak, write, and read fluently in English<br>- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Experience working with data analytics and using these metrics to identify problems<br>- Experience in logistics<br>- Experience communicating with a wide range of stakeholders, including colleagues and leadership<br>- A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Are you a visionary leader with a passion for driving marketing excellence? We are on the hunt for a dynamic and experienced <strong>Marketing Operations Manager</strong> to revolutionize our marketing landscape in Cairo, Egypt. This isn't just a job; it's an opportunity to shape the future of our marketing endeavors, ensuring seamless execution and unparalleled impact.</p><p><strong>Overview:</strong> As our Marketing Operations Manager, you will be the architect of efficiency and effectiveness within our marketing department. You'll be instrumental in designing, implementing, and optimizing our marketing processes, tools, and systems. Based <strong>on-site</strong> in the vibrant city of Cairo, you will lead the charge in establishing robust operating models and governance frameworks that empower our teams to deliver exceptional results in the fast-paced FMCG sector.</p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Strategize and Implement:</strong> Develop and deploy cutting-edge marketing operating models and governance frameworks to enhance efficiency and accountability across all marketing initiatives.</p></li><li><p><strong>Insight Generation:</strong> Spearhead market research activities, including U&amp;A studies and retail audits, transforming raw data into actionable insights that fuel strategic decision-making.</p></li><li><p><strong>Performance Monitoring:</strong> Design and maintain comprehensive marketing dashboards, providing real-time visibility into campaign performance and operational metrics.</p></li><li><p><strong>Process Optimization:</strong> Continuously identify opportunities to streamline marketing workflows, tool utilization, and budget management for maximum ROI.</p></li><li><p><strong>Cross-functional Collaboration:</strong> Work closely with marketing, sales, and other departments to ensure alignment and cohesive execution of strategies.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> This role demands a mastery of <strong>Marketing Operations</strong>, <strong>Market Research</strong>, and <strong>FMCG Marketing</strong>. You'll be leveraging your expertise in developing <strong>Operating Models</strong>, implementing strong <strong>Governance</strong>, and interpreting complex data from <strong>U&amp;A studies</strong> and <strong>Retail Audits</strong>. Proficiency in creating insightful <strong>Dashboards</strong> for performance tracking is essential.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience &amp; Expertise:</strong></p><ul><li><p>A minimum of <strong>5-10 years of progressive experience</strong> in Marketing Operations, Marketing, or a related field, with a significant portion in a management capacity.</p></li><li><p>Proven track record in <strong>FMCG Marketing</strong>, demonstrating a deep understanding of market dynamics and consumer behavior.</p></li><li><p>Extensive experience in developing and implementing robust <strong>Operating Models</strong> and <strong>Governance</strong> frameworks.</p></li></ul></li><li><p><strong>Essential Skills:</strong></p><ul><li><p>Exceptional proficiency in <strong>Market Research</strong> methodologies, including the design, execution, and analysis of <strong>U&amp;A (Usage &amp; Attitude Studies)</strong> and <strong>Retail Audits</strong>.</p></li><li><p>Mastery in creating and managing intuitive <strong>Dashboards</strong> for performance monitoring and strategic insights.</p></li><li><p>Quick, tangible wins in a change environment · <strong>GCC </strong>market and media knowledge </p></li><li><p>Strong capabilities in <strong>Marketing Operations</strong>, including process optimization, budget management, and technology adoption.</p></li><li><p>Demonstrated ability in <strong>Strategic Planning</strong>, <strong>Project Management</strong>, and <strong>Stakeholder Management</strong>.</p></li><li><p>Proficiency in <strong>Data Analysis</strong> and translating complex data into actionable recommendations.</p></li><li><p>Strong <strong>Leadership</strong> and communication skills to inspire and guide teams.</p></li></ul></li><li><p><strong>Career Level Expectations:</strong> This is a <strong>Manager-level</strong> role, requiring a candidate who can confidently lead projects, manage cross-functional teams, and drive strategic initiatives with minimal supervision.</p></li></ul><p></p>

Company Description Bascota is a farm-to-table concept that focuses on fresh, locally sourced ingredients and thoughtfully crafted food and beverage experiences. The company is committed to transparent sourcing, sustainable practices, and high-quality service. Bascota aims to provide guests with wholesome meals that highlight seasonal produce and authentic flavors. Team members join a culture that values collaboration, integrity, and continuous improvement in every aspect of operations.<br>Role Description The Food and Beverage Operations Manager is a full-time, on-site role based in Cairo. This position oversees daily food and beverage operations, including coordinating front-of-house and back-of-house activities to ensure smooth service and consistent product quality. Responsibilities include managing staff schedules, supervising service standards, monitoring inventory and procurement, and enforcing food safety and hygiene regulations. The manager will analyze sales and customer feedback, implement improvements to enhance guest satisfaction, and support menu execution in alignment with the farm-to-table concept. The role also involves training and coaching team members, controlling operational costs, and collaborating with leadership on strategic initiatives and promotions.<br>Qualifications<br> Candidates should possess strong Operations Management skills, including workflow coordination and cost control. Candidates should possess Food Service and Food & Beverage knowledge, with a solid understanding of menu execution and food safety standards. Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to handle feedback and maintain high service quality. Candidates should possess team leadership, staff training, and performance management capabilities. Relevant experience in restaurant, hotel, or hospitality food and beverage operations is highly beneficial. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, on-site environment in Cairo. Ability to collaborate across departments and communicate clearly with diverse teams and guests. Formal education in hospitality management, business, or a related field is an advantage but equivalent experience is also valued.

Job purpose:<br><br>To oversee and optimize sales operations by managing CRM data, sales contracts, pricing administration, broker operations, customer lead management, and sales support activities. This ensures operational excellence, process efficiency, data integrity, and a seamless customer journey while enabling the achievement of the Company's commercial objectives.<br><br> Key Responsibilities: Maintain and update leads and client data in the CRM system, ensuring timely status updates from reservation to contract closure. Follow up on open leads and uphold data integrity. Customize financial payment models that support sales deals, ensuring profitability through NPV evaluation and Present Value evaluation. Update unit pricing and payment terms as needed, ensuring accuracy and alignment with commercial policies and market conditions. Issue contracts in line with approved templates and standards, manage the end-to-end contract process including handling the contracting process with brokers. Process and coordinate after-sales customer care requests, ensuring timely resolution and high customer satisfaction. Manage broker allocations and oversee the lead rotation process to ensure fair distribution and maximize conversion opportunities. Coordinate communication with overseas clients regarding contract delivery and follow-up via couriers. Support the sales team in daily operations, including tracking sales activities, preparing reports, managing documentation, and ensuring smooth transaction flow from reservation to deal closure. Principal accountabilities: Responsible for sales transactions from reservation stage through to contract closing. Ensure CRM data accuracy and timely contract status updates; manage courier follow-up for overseas clients. Oversee the contract signature process, including first and second party signatures. Ensure signed contracts are delivered to clients. Manage the brokers contracting process. Reconcile client data base counts and status on a timely basis. Support the sales team with key planning and operations tasks to advance the business objective. Design sales incentives to drive business objectives. Prepare required reports (sales targets, unit status, etc.). Qualifications & Experience (Competencies Required): BS/MS degree in business administration or a related field. Minimum 5 years of experience in sales operations. Strong business acumen and industry expertise. English proficiency is a must. Excellent verbal and written communication skills. Computer skills. Soft skills: collaboration, adaptability, problem-solving, and customer focus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Set up, modify, and deactivate user accounts across multiple business applications and software platforms.</li><li>Maintain, organize, and manage files, folders, permissions, and documentation within the Microsoft 365 environment, including SharePoint, OneDrive, Teams, and Outlook.</li><li>Enter, review, and correct invoices within the ERP system, ensuring data accuracy and compliance with company processes.</li><li>Troubleshoot user access issues, software configuration problems, and basic system-related inquiries.</li><li>Support onboarding and offboarding activities by provisioning and removing system access.</li><li>Monitor the accuracy and integrity of operational data across various systems.</li><li>Collaborate with internal teams to resolve system and process issues efficiently.</li><li>Maintain process documentation, user guides, and operational procedures.</li><li>Assist with system testing, process improvements, and implementation of new tools and workflows.</li><li>Identify opportunities to streamline administrative and operational processes through technology and automation.</li><li>Perform other operational and administrative duties as assigned.</li></ul>Qualifications<ul><li>2+ years of experience in an operations, systems support, administrative, or business coordination role.</li><li>Advanced proficiency in the Microsoft 365 suite, including Outlook, Excel, Word, Teams, SharePoint, and OneDrive.</li><li>Experience working with ERP systems and performing invoice entry and corrections.</li><li>Comfortable learning and navigating multiple cloud-based software platforms.</li><li>Strong problem-solving skills.</li><li>Excellent organizational skills with exceptional attention to detail.</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><h2 >About the Role</h2><p >As an Associate Manager, Manufacturing Operations, you will lead daily production processes, ensuring alignment with production plans, quality standards, and safety requirements. You will collaborate cross-functionally with Planning, Quality, Maintenance, and Warehouse teams to deliver efficient and uninterrupted operations while driving continuous improvement initiatives such as LEAN and TPM.</p><h2 >About the Team / Department</h2><p >You will join a dynamic Manufacturing Operations team focused on delivering operational excellence in a fast-paced FMCG environment. The team collaborates closely with Supply Chain, Quality, Engineering, and Logistics to meet business goals and serve customers effectively.</p><h2 >Responsibilities</h2><ul ><li >Execute production plans in coordination with Factory Planning to meet volume, timing, and quality targets</li><li >Lead and supervise production teams, ensuring clear accountability, performance, and adherence to standards</li><li >Monitor and improve production line performance using KPIs and performance management tools</li><li >Ensure product quality by maintaining process control, minimizing waste, and reducing scrap levels</li><li >Drive continuous improvement initiatives using TPM and Lean methodologies</li><li >Maintain compliance with Safety, Health &amp; Environment (SHE) standards and promote a safety-first culture</li><li >Collaborate with Maintenance to ensure equipment reliability and optimal performance</li><li >Oversee SAP production order execution, variance analysis, and inventory accuracy</li><li >Lead warehouse coordination and finished goods flow to ensure smooth logistics operations</li><li >Develop and coach team members, enabling skill-building and career progression</li></ul><h2 >Experience You ll Bring</h2><ul ><li >Bachelor s degree in Engineering or a related field</li><li >Minimum 8 years of experience in Manufacturing Operations within FMCG or similar industries</li><li >Experience managing production teams and driving operational performance</li></ul><h2 >Behaviors You ll Need</h2><ul ><li >Strong leadership and team development capability</li><li >Results-oriented with a focus on efficiency and cost optimization</li><li >Analytical mindset with the ability to interpret KPIs and drive action</li><li >Collaborative and effective communicator across functions</li></ul><p >This role isn't eligible for international relocation</p><p >You must be legally eligible to work in the country</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

Sliders Cable Park in El Gouna is seeking a highly motivated and experienced Operations Manager to oversee and optimize our day-to-day operations across multiple departments. The ideal candidate will be a strategic thinker with exceptional leadership skills, capable of managing a dynamic environment to maintain high operational and service standards. Key Responsibilities:Daily Operations Management:Oversee operations across all departments, including the Cable Park, Aqua Park, Restaurant, Bar, Pool, Retail Shop, and Housekeeping (HK). Ensure seamless coordination between departments to maintain high operational standards. Develop and implement Standard Operating Procedures (SOPs) to ensure consistency and quality. Monitor internal processes and identify opportunities to enhance productivity and reduce costs. Team Management:Recruit, train, and supervise staff across all operational areas. Organize staff schedules, manage attendance, and conduct performance evaluations. Foster a positive work environment, promoting teamwork and resolving staff issues professionally. Financial Oversight:Manage daily cash flow, monitor expenses, and support the budgeting process. Oversee accounts payable/receivable and ensure timely vendor payments. Prepare and present financial and operational reports for senior management. Customer Relations:Maintain a high level of customer satisfaction by addressing inquiries, managing complaints, and implementing feedback effectively. Ensure all guests enjoy a positive experience across all activities and services. Health and Safety Compliance:Ensure compliance with safety regulations in all areas, including the Cable Park, Aqua Park, and Pool Area. Conduct regular safety audits and provide staff training to uphold safety standards. Inventory and Supply Chain Management:Manage inventory levels and ensure the availability of necessary supplies. Establish and maintain relationships with suppliers, negotiate contracts, and optimize supply costs. Monitor inventory usage and adjust orders to avoid overstocking or shortages. Strategic Planning & Vendor Management:Develop and implement strategies to support business growth and profitability. Establish and maintain strong vendor relationships, negotiate contracts, and ensure timely delivery of goods and services. Collaborate with senior management to align operational strategies with business objectives. Compensation and Benefits:Salary: Competitive, based on experience and qualifications. Meals: Daily meal included. Additional Benefits:Access to cable park facilities. Discounts on services. Performance-based bonuses. How to Apply:If you are a dynamic and experienced professional ready to contribute to a vibrant and growing business, please send your CV and a cover letter to:Email: office@sliderscablepark.comJoin us at Sliders Cable Park and lead a team that delivers exceptional experiences in a one-of-a-kind adventure park!

Job Purpose:<br>Managing Banking as services Mashreq NEO (Mashreq) & ElAhlawya Credit card (FAB) in achieving unit strategy across Operations, to reach stable and responsive operations, full activations for customer KYC’s , handling Stores complaints, follow up with the partner Bank in order to fulfil 100% from the KYC.<br>Job Description:Apply, execute and launch product operational and CE fundamental process and projects. Whereby, serve our e& Mashreq NEO (Mashreq) & ElAhlawya Credit card (FAB) main stores to ensue product stability, fulfilment and effectiveness. Responsible on e& Mashreq NEO service full registration cycle, complain management and related operations & Experience enhancements and service issues. Responsible on ElAhlawya Credit card (FAB) acknowledgment process. Internal systems enhancements, Internal and external systems failures fix’s, Develop and enhance internal e& NEO service-related system to facilitate daily usability for Bank support functions including and not limited to BO, CC. and the partner bank Monitor internal and external system failures and act to fix related issues through internal and external partners. Fixing & enhancement internal system (DTS) & shared SFTP folder used by FAB team in daily operations flow. Customer registrations, communication & informative channels, Enchantment e& NEO service communication with customers by developing SMS’s, application notifications and e& portal. Also, ensure internal communication channels “to keep the Stores aligned. Reasonable of managing Banking service fulfilment cycle starts from retail, courier, Etisalat BO and partner bank. Ensure successful registration for Etisalat customers. Fix related registration failures across all channels. Ensure applying CBE regulations before delivering it to the partner bank. Vendor management, Ensure smooth workflow with service vendors and partners Mashreq & FAB Banks to Mange related bills and budget with the courier partner. Customer complaints & Operational maintenance, Responsible of creating business plan to handle customer complains as a second line for CC & Sales through mailbox and SR. Covering, deactivation, failed activation, & tracking achieving management plan. Ongoing enhancement for BO handling AHT & complains FCR. Develop related service operational enhancements on process and projects levels, monitor service performance, and cooperate external with Mashreq Bank to apply related product systems enhancements, migrations and security protocol. Report, highlight and provide proper insights to management fulfilment performance, complain behaviour, system issues, new regulations mandate, areas of developments on a timely manner. Regulation implementation, Ensure service adherence to the applied regulations within running fulfilment cycle, complains SLA’s and apply required governmental mandates. People management, Supporting Operation manager for, Operation and CE teams toward area objectives and KPI’s. Maintain a productive environment for the engaged team members. Ensure team efficiency on team assigned task and JD.<br>Qualifications:Prior Work Experience: 4 years telecom work experience. Knowledgeable about organization internal functions and external relations. Operation and customer experience understanding. Understand customer complain and pain, and ability to analyse and solve issues across internal and external entities. The minimum academic requirement, include the level master degree Fluency in both spoken & written English & Arabic language is required. Ability to identify a problem and ability to propose and effective and efficient solutions. Ability to plan ahead area required fundamentals and enhancements. Think about the opportunity and/or need to develop new approaches, procedures, designs, plans, guidelines. Proficiency in Microsoft office, numerical skills, leadership capabilities, negotiation skills, presentation skills, communication skills, ability to work under pressure, ability to work in teams, etc.

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center AMs in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics Responsibilities Demonstrating ownership and Growth Mindset Build a culture of accountability, care, and continuous improvement. Coach leaders on performance management, coaching techniques, and employee engagement. Ability to showcase the benefits and goodness of the program and benefits of the company. Lead and manage multiple retail teams across different shifts and schedules. Has passion for learning and showing initiative to learn tools Lead by example—be visible, hands-on, and proactive in solving problems. Identify gaps in execution and implement sustainable solutions. Drive operational efficiency through process improvement and data-driven decision-making. Partner with QA, Training, WFM, and HR to ensure seamless operations. Report performance trends, risks, and action plans to senior leadership. Represent the cluster in business reviews and operational meetings.<br>Skills Requirements5+ years of experience in operations management Travel/ Hospitality experience is a plus Proven success in managing multiple teams or a cluster of operations. Strong coaching, leadership development, and performance management skills. High learning agility and a proactive, hands-on leadership style. Excellent communication, analytical, and problem-solving skills. Exposure to AI Tools and project management

About the Company<br><br>Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center AMs in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics.<br><br>About the Role<br><br>Demonstrating ownership and Growth Mindset. Build a culture of accountability, care, and continuous improvement. Coach leaders on performance management, coaching techniques, and employee engagement. Ability to showcase the benefits and goodness of the program and benefits of the company.<br><br>Responsibilities<br><br>Lead and manage multiple retail teams across different shifts and schedules. Has passion for learning and showing initiative to learn tools. Lead by example—be visible, hands-on, and proactive in solving problems. Identify gaps in execution and implement sustainable solutions. Drive operational efficiency through process improvement and data-driven decision-making. Partner with QA, Training, WFM, and HR to ensure seamless operations. Report performance trends, risks, and action plans to senior leadership. Represent the cluster in business reviews and operational meetings.<br>Qualifications<br>7+ years of experience in operations management. Travel/ Hospitality experience is a plus.<br>Required Skills Proven success in managing multiple teams or a cluster of operations. Strong coaching, leadership development, and performance management skills. High learning agility and a proactive, hands-on leadership style. Excellent communication, analytical, and problem-solving skills. Exposure to AI Tools and project management.

<p>* Lead and oversee all business functions to ensure alignment with the company's strategic objectives and business plan.</p><p><em>Direct and coordinate the performance of key departments, including </em>Sales, Legal, Finance, Operations, Engineering, Marketing, Customer Service, and Project Management*.</p><p>* Drive sales performance by working closely with the Sales Department to achieve revenue targets, optimize sales strategies, and improve customer experience.</p><p>* Collaborate with the Legal Department to ensure compliance with all contractual obligations, regulatory requirements, land acquisitions, and project documentation.</p><p>* Partner with the Finance Department to oversee budgeting, financial planning, cash flow management, cost control, and investment performance.</p><p>* Supervise the Operations Department to ensure efficient execution of business processes and operational excellence across all projects.</p><p>* Monitor the progress of development projects, ensuring timely delivery, quality standards, and budget compliance.</p><p>* Develop and implement strategic business plans that support sustainable company growth and profitability.</p><p>* Establish and monitor KPIs across all departments, ensuring accountability and continuous performance improvement.</p><p>* Lead cross-functional meetings to align departmental objectives, resolve operational challenges, and drive organizational efficiency.</p><p>* Identify business risks and implement mitigation strategies to safeguard company assets and project success.</p><p>* Build and maintain strong relationships with investors, government authorities, consultants, contractors, and strategic partners.</p><p>* Prepare executive reports and provide recommendations to senior leadership regarding operational and financial performance.</p><p>* Foster a high-performance culture by mentoring department heads, developing leadership capabilities, and promoting collaboration across the organization.</p><p></p><p></p><p><strong>Requirements</strong></p><p>* Executive Leadership</p><p>* Real Estate Development</p><p>* Cross-Functional Management</p><p>* Sales Management</p><p>* Financial Management</p><p>* Legal Coordination</p><p>* Operations Management</p><p>* Strategic Planning</p><p>* Budgeting &amp; Cost Control</p><p>* Business Development</p><p>* Performance Management (KPIs)</p><p>* Risk Management</p><p>* Stakeholder Management</p><p>* Negotiation &amp; Decision Making</p><p>* Excellent Communication &amp; Leadership Skills</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations.</p><br><p>Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs.</p><br><p>Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity.</p><br><p>Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity.</p><br><p>Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations.</p><br><p>Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes.</p><br><p>Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p><br><br><br>Qualifications and Experience<ul><li>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology.</li><li>+3 years of experience in IT Infrastructure, IT Operations, or System Administration.&nbsp;</li><li>Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions.</li><li>Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure.</li><li>Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</li></ul><br> </div>

Purpose: The Vice President for Management and Operations (VP for M&O) provides executive strategic leadership and is accountable for the University's operational and service infrastructure. This executive role is responsible for overseeing the efficient, safe, and effective delivery of all core campus operations, including buildings and grounds, campus services and security. The position ensures that all buildings meet safety and regulatory standards and leads the division to deliver client-centered service. It will also align with the University Architect for all buildings and renovation projects and off-campus real estate properties.<br>Responsibilities:Executive Strategy and Operational Accountability: Provide executive strategic leadership and assume full operational oversight for all physical and service infrastructure, energy, maintenance, campus services and security, ensuring seamless coordination and performance Facilities, Infrastructure, and Energy Management: Oversee the maintenance, repair, and improvement of the University's physical facilities for all campuses and properties Develop and implement comprehensive maintenance programs for campus buildings, grounds, and infrastructure Ensure utilities and energy solutions meet University needs, track energy performance, usage, and costs, and promote efficiency initiatives where possible Core Campus Services and Client Experience: Lead the delivery of a wide range of essential services, including, but not limited to, landscaping, housekeeping, housing, transportation, events and food services, medical services, travel, and business support Champion a client-centered culture and service-driven approach Strategic Oversight of Security and Safety: Provide strategic leadership and oversight of all campus security and safety programs, encompassing security operations, environmental health and safety, fire safety, and emergency management, and ensuring compliance with regulations and protecting university personnel, assets, and information. Financial Stewardship and Compliance: Develop effective processes to manage all major contracts, budgets, and staffing. Ensure all buildings meet safety and regulatory standards. Oversee the assessment and management of security and environmental, health and safety (EHS) risks, ensuring compliance with all applicable laws and regulations Policy, Performance, and Collaboration: Develop and implement divisional policies and procedures, including a comprehensive standard operating procedure (SOP) handbook Develop and monitor key performance indicators (KPIs) for the different departments Partner with other departments and leadership to address facility-related needs and support operational requirements with a customer service focus<br>Requirements:Minimum Education Requirements:Bachelor's degree in any engineering discipline, master's degree preferred<br>Experience:Minimum 20 years of progressive facility management or operations experience, with a minimum of 10 years in an executive leadership role Strong track records in maintenance and operations are essential Skills:Facilities Management Expertise: Proven executive experience in managing and maintaining large-scale, complex institutional facilities and diverse operational assets Strategic Business Acumen: Ability to align all M&O operational priorities directly with the University's overarching institutional goals and financial strategy Executive Management: Ability to set priorities, monitor progress, track details, and develop or implement strategic action plans to achieve organizational goals, including assessing and resolving complex problem situations Strategic Leadership: Ability to positively influence others, assess situations for importance or risks, and make clear, timely decisions aligned with organizational vision and values Communication: Strong verbal and written communication skills are mandatory for stakeholder engagement and executive reporting Conflict Resolution: High proficiency in negotiation, conflict resolution, and delivering persuasive presentations to executive and governing bodies<br>This position is open until filled Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

We are looking for an experienced Marketing Operations Manager to manage and organize the operational flow of our marketing activities across social media, paid advertising, content, and creative production.<br><br>The ideal candidate combines a strong marketing background with excellent operational and organizational skills and can act as the key link between management, marketing teams, and creative/execution teams.<br><br>Key Responsibilities<br>Manage the end-to-end marketing production workflow across social media, advertising, content, design, and campaigns.<br>Translate marketing priorities into clear tasks, timelines, responsibilities, and deliverables.<br>Coordinate between management, marketing, creative, and execution teams.<br>Manage campaign and content calendars, deadlines, approvals, and production priorities.<br>Identify bottlenecks and ensure projects and campaigns are delivered on time.<br>Build and improve marketing workflows, SOPs, briefing systems, and approval processes.<br>Implement project management systems that improve visibility, accountability, and team efficiency.<br>Track marketing operations and provide clear progress updates to management.<br>Requirements<br>4+ years of experience in marketing operations, marketing, project management, or campaign management.<br>Strong understanding of digital marketing, social media, paid advertising, and creative production.<br>Excellent organizational and project management skills.<br>Proven experience building workflows, processes, and operational systems.<br>Strong communication and stakeholder management skills.<br>Experience with tools such as ClickUp, Monday.com, Asana, Notion, or similar platforms.<br>Ability to manage multiple projects, teams, and priorities in a fast-paced environment.<br><br>We are looking for someone who understands marketing, thinks operationally, and knows how to turn complex marketing activities into a clear, efficient, and scalable system.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>The Admin – Real Estate Operations </strong>will be responsible for the accurate and timely coordination of all administrative tasks related to Talabat's real estate portfolio. This includes collecting, organizing, and sharing documentation required for lease agreements, renewals, approvals, and internal compliance. The role plays a critical support function in ensuring operational continuity and audit readiness across the real estate team.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Documentation &amp; Record Management</strong></p><br><ul><li><p>Collect, verify, and organize all required documentation for new leases, lease renewals, extensions, and contract terminations.</p><br></li><li><p>Maintain an organized digital and physical filing system for all lease-related paperwork, contracts, approval forms, and legal documents.</p><br></li><li><p>Ensure documents are properly named, tracked, and stored in alignment with internal governance protocols.</p><br></li></ul><p><strong>Coordination &amp; Communication</strong></p><br><ul><li><p>Coordinate with internal stakeholders (e.g., legal, finance, operations) to gather required inputs for real estate paperwork.</p><br></li><li><p>Liaise with landlords and property managers to request or submit supporting documentation.</p><br></li><li><p>Track the progress of document collection and flag pending items to the Real Estate Manager or Sr. Manager.</p><br></li></ul><p><strong>Compliance &amp; Tracking</strong></p><br><ul><li><p>Ensure documentation submitted meets internal formatting, policy, and approval standards.</p><br></li><li><p>Support the real estate team in preparing materials for internal approvals and audits.</p><br></li><li><p>Maintain trackers for active, pending, and upcoming lease-related documentation.</p><br></li></ul><p><strong>Process Adherence</strong></p><br><ul><li><p>Follow established checklists and workflows to ensure nothing is missed in the leasing lifecycle.</p><br></li><li><p>Assist in refining documentation workflows to improve turnaround time and reduce errors.</p><br></li></ul><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>2 years of experience in administrative, operations, or real estate coordination roles.</p><br></li><li><p>Strong organizational skills and attention to detail.</p><br></li><li><p>Ability to manage multiple requests and deadlines simultaneously.</p><br></li><li><p>Basic familiarity with real estate contracts is a plus.</p><br></li><li><p>Proficiency in Microsoft Excel, Google Drive, and document management tools<strong>.</strong></p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><p><b>• Management and coordination of daily operational tasks to ensure smooth workflow according to the established timeline.</b></p><p><b>• Supervision of the organization's digital assets (such as business management systems, accounting platforms, and communication tools) to ensure their stability and updates.</b></p><p><b>• Act as the primary point of contact for monitoring projects and tasks with relevant stakeholders and ensuring their delivery at high quality.</b></p><p><b>• Prepare detailed periodic reports on performance and workflows and submit them to management.</b></p><p><b>• Draft and monitor administrative communications, and organize files and work documents securely and accessibly.</b></p><p><b>• Propose and implement improvements to workflows to increase efficiency and reduce turnaround time.</b></p><p><b>Working Days and Hours:</b></p><p><b>• Working days: From Sunday to Thursday.</b></p><p><b>• Working hours: 8 hours daily (with flexibility to be discussed during the personal interview).</b></p><p><b>Essential Requirements (to be added in the skills section):</b></p><p><b>• Previous experience in administrative coordination, operations, or project management (1 to 3 years).</b></p><p><b>• Excellent proficiency in dealing with digital assets and business management systems (Business Managers / Digital Assets).</b></p><p><b>• Outstanding written and verbal communication skills.</b></p><p><b>• Strong problem-solving abilities, prioritization skills, and the capacity to manage multiple tasks efficiently.</b></p><p><b>Benefits:</b></p><p><b>• Competitive monthly salary based on experience and competence.</b></p><p><b>• Flexible working environment that allows significant room for professional development and growth.</b></p><p><b>• Opportunities for promotion and taking on regional responsibilities as the scope of operations expands.</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>• Experience of no less than (1 to 3 years) in administrative coordination, customer service, or operations management.</b></p><p><b>• Exceptional communication skills via phone, with a high level of proficiency in speaking and responding to customer inquiries.</b></p><p><b>• High professionalism in managing electronic communications (emails) and drafting responses clearly.</b></p><p><b>• Good skills in graphic design (such as using Canva or Adobe programs) for creating and designing materials for social media.</b></p><p><b>• Ability to interact with digital assets and business management systems (such as Meta systems).</b></p><p><b>• Strong problem-solving abilities, prioritization skills, and the capacity to manage multiple tasks efficiently.</b></p><p><b>• Proficiency in using Microsoft Office programs and Google Workspace applications.</b></p><p><b>• Attention to detail and a keen awareness of details.</b></p></div>

Main Duties & Responsibilities:<br>Lead the end-to-end ICT operations of a major, complex project and ensure stable, secure and cost-effective service delivery in line with the contract, approved scope and client expectations. Act as the primary operational interface with the client, consultants, internal stakeholders, OEMs and subcontractors, and lead service reviews, escalations and governance meetings. Own service performance against contractual SLAs, KPIs and OLAs, including availability, response and resolution times, backlog, repeat incidents, customer satisfaction and service quality. Establish and manage the operating model for the Service Desk, NOC and field support functions, including 24/7 shift coverage, on-call arrangements, escalation paths and delegation plans. Manage day-to-day operations across the project's ICT environment, including networks, data center infrastructure, servers, storage, virtualization, backup, unified communications and related enterprise platforms. Ensure effective implementation of ITIL-aligned incident, service request, problem, change, configuration, asset, knowledge, availability and capacity management processes. Lead major-incident response, coordinate technical recovery and stakeholder communications, and ensure timely root-cause analysis and closure of corrective and preventive actions. Plan and control preventive and corrective maintenance activities while minimizing service disruption and ensuring adherence to approved maintenance windows and method statements. Maintain complete and accurate operational documentation, including SOPs, MOPs, EOPs, escalation matrices, runbooks, as-built records, asset registers, CMDB data, warranties and support entitlements. Control operational readiness and transition from implementation to steady-state operations, ensuring that systems, documentation, tools, spares, training and support agreements meet acceptance criteria. Ensure effective infrastructure monitoring, event management, performance analysis and capacity forecasting, and recommend improvements before service degradation occurs. Coordinate operational cybersecurity controls, including privileged access, patching, vulnerability remediation, endpoint protection, logging and security-incident response, with the responsible security function. Maintain business continuity and disaster recovery readiness; verify backups and restoration procedures and coordinate scheduled recovery tests and improvement actions. Manage ICT changes and releases through documented risk assessment, approvals, implementation plans, rollback plans, testing and post-implementation review. Manage OEMs, maintenance providers and subcontractors; monitor their obligations, performance, renewals, deliverables and escalation commitments. Prepare and control the project operations budget, resource plan and cost center, identify savings without reducing service quality, and provide accurate cost and forecast reporting. Control operational spares, tools, licenses and consumables, and coordinate warranty claims, repair cycles and replenishment with Procurement, Logistics and Warehouse teams. Develop team objectives, responsibilities and performance measures; coach and assess team members and maintain succession, competency and training plans. Identify operational risks, dependencies and recurring service issues, maintain mitigation plans and escalate material concerns promptly to project and executive management. Ensure compliance with company policies, client requirements, applicable standards, audit controls, HSE requirements and all approved operational procedures. Issue accurate daily, weekly and monthly operational dashboards and management reports, highlighting service performance, risks, incidents, capacity, costs and required decisions. Drive continual service improvement through trend analysis, automation, lessons learned, customer feedback and measurable improvement initiatives.<br>Job Specifications & Qualifications:Bachelor's degree in Communications, Computer Engineering, Computer Science, Information Technology or a related discipline. Minimum 10 years of relevant ICT operations and service-management experience, including at least 5 years in a managerial role within a large-scale or mission-critical environment. Proven experience with an ICT system integrator, managed-services provider or major enterprise project, managing multidisciplinary technical teams and third parties. Strong practical knowledge of enterprise network, computing, storage, virtualization, backup, monitoring, service-desk and data-center operations. Demonstrated experience managing 24/7 services, SLAs/KPIs, major incidents, problem management, change control, operational reporting and continual service improvement. ITIL 4 Managing Professional or equivalent certification is preferred; PMP, PRINCE2 or a relevant service/project-management certification is an advantage. Relevant technical certifications such as Cisco, Microsoft, VMware, Red Hat, cloud or cybersecurity certifications are an advantage. Experience in operational budgeting, resource planning, vendor and contract management, risk management and client-facing service governance. Strong leadership, decision-making, analytical, negotiation, presentation and stakeholder-management capabilities. Ability to perform effectively under pressure, lead during critical incidents and manage competing priorities in a changing project environment Other Skills (Interpersonal, Language, Computer):Fluent spoken and written Arabic and English. Advanced proficiency in service-management/ticketing systems, network and infrastructure monitoring tools, Microsoft Office and management-reporting dashboards. Strong customer orientation, ownership, communication, coaching and cross-functional collaboration skills.

About Bosta:<br><br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>Job Requirement <br><br>Build and maintain operational dashboards and reports in Metabase, writing and optimizing SQL queries against the operational database. Connect live databases to Google Sheets to power real-time trackers and shared operational views. Own demand planning and replenishment cycles forecasting volumes, setting replenishment triggers, and keeping stock availability aligned with sales demand. Plan and monitor middle-mile operations, including capacity, routing, and cost efficiency. Analyze the full fulfillment flow: inventory, inbound, outbound, RTO, and RTV — surfacing bottlenecks and process gaps. Track and analyze the fulfillment P&L, linking operational KPIs to cost drivers and margin. Partner with operations leadership to translate analysis into actionable plans and process improvements. <br><br><br><br><br>Job Qualifications<br><br>Strong SQL skills, with hands-on experience building reports in Metabase (or a comparable BI tool). Proven ability to link databases with live Google Sheets for operational reporting. Solid understanding of fulfillment operations — inventory, inbound, outbound, RTO, and RTV. Experience with demand planning, replenishment, and middle-mile planning. Ability to read and work with a P&L, connecting operations to financial outcomes. Analytical, detail-oriented, and comfortable working in a fast-paced operational environment. <br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>About the Role We are looking for enthusiastic and customer-focused Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless customer experience while maintaining operational excellence.<br>Key Responsibilities Voice Support Handle inbound and outbound calls from customers. Resolve customer inquiries and provide accurate information. Deliver exceptional customer service while maintaining quality standards. Escalate complex cases to the relevant teams when required. Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems. Process requests and update customer records accurately. Document customer interactions and case resolutions. Meet service level agreements (SLAs) and quality targets. Operations Support Follow established processes, policies, and compliance requirements. Collaborate with internal stakeholders to resolve customer issues. Support continuous improvement initiatives and operational excellence. Meet productivity, quality, and customer satisfaction KPIs.<br>Qualifications Bachelor’s degree preferred. Fresh graduates are welcome to apply.0–1 year of experience in customer service, operations, or BPO environments is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced, multicultural environment.<br>Language Requirements Mandatory English Language Proficiency: B2 level or above (CEFR). Strong verbal and written communication skills in English. Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, Power Point). Good typing and written communication skills. Experience with CRM or ticketing tools is a plus. Strong attention to detail and accuracy.<br>What We Offer Professional training and development opportunities. Career growth within a global organization. Exposure to international clients and business environments. Inclusive, diverse, and collaborative workplace culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an IT &amp; Workplace Operations Manager for one of our partners, a leading Digital Bank!<br> Job Summary The IT &amp; Workplace Operations Manager owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff.<br> This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.<br> Responsibilities Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.<br> Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).<br> Manage collaboration tools and platforms (e.<br>g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.<br> Support software releases and operational activities through issue resolution and management of environment access.<br> Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.<br> Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.<br> Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.<br> Manage relationships with IT support vendors and workplace technology providers.<br> Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> Minimum of 7 years of experience in IT service desk, end-user support, or workplace operations management, ideally within banking or financial services.<br> Strong understanding of ITIL service management practices (incident, request, and problem management).<br> Experience with identity and access management (IAM) tools and endpoint management platforms (e.<br>g., Intune, SCCM, or similar).<br> Familiarity with collaboration and productivity platforms (Microsoft 365, Teams, or similar).<br> Experience managing service desk teams and SLAs.<br> Strong customer service orientation and communication skills.<br> Understanding of IT security best practices relevant to endpoint and identity management.<br></span> </div>