Operation Specialist Jobs in Egypt

Job Summary<br>The Operations Executive will act as the in-country execution anchor for order processing and billing activities. The role will coordinate between Sales, Product, and COE (Centre of Excellence) teams to ensure seamless transaction processing.<br>This role is critical in ensuring data accuracy, process compliance, and timely execution of orders and billing.<br>Order Coordination & Execution<br>Coordinate with Sales team to receive and validate customer orders<br>Ensure completeness of order inputs (pricing, customer details, delivery terms, approvals)<br>Liaise with Product teams for stock availability and approvals<br>Validate all data before submission to COE<br>COE Coordination<br>Act as SPOC between in-country teams and COE<br>Share complete datasets for order loading and billing<br>Track order progress and follow up with COE<br>Escalate delays proactively<br>Billing & Documentation Support<br>Ensure all required documents are collated prior to billing<br>Coordinate with COE for accurate and timely invoicing<br>Stakeholder Coordination<br>Coordinate with Sales, Product, and COE teams<br>Ensure clear communication and timely updates<br>Key Skills & Competencies<br>Strong coordination and follow-up skills<br>Attention to detail and data accuracy<br>Understanding of order-to-cash lifecycle<br>Basic knowledge of ERP systems (SAP preferred)<br>Good communication and stakeholder management<br>Experience & Qualification<br>1–3 years of experience in operations / sales operations / order management<br>Graduate in Business, Commerce, or related field

Job Title: Head of Operations Location: Giza <br>Job Summary Lead and oversee URBIX’s interior finishing and fit-out operations, ensuring projects are delivered on time, within budget, safely, and to the required quality standards while achieving operational efficiency and profitability.<br>Key Responsibilities Oversee Area Managers and Project Managers across all projects. Monitor project progress, schedules, budgets, risks, and operational KPIs. Allocate manpower, equipment, materials, and subcontractors effectively. Coordinate with Procurement, Technical Office, Finance, HR, QA/QC, and HSE. Monitor subcontractor performance, productivity, and delivery. Ensure compliance with quality, safety, technical, and contractual requirements. Resolve operational issues and implement corrective actions. Drive cost optimization, productivity, and continuous improvement. Manage client and key stakeholder relationships. Support P&L management and overall business growth.<br>Requirements Bachelor’s degree in Architecture; MBA/Master’s is a plus.15+ years of relevant experience, including 4+ years in a senior operations role. Strong experience in interior finishing and fit-out projects. Experience managing large-scale residential, hospitality, commercial, or mixed-use projects. Strong knowledge of project execution, subcontractor management, cost control, and P&L. Proficiency in MS Office and MS Project/Primavera; ERP knowledge is a plus. Strong leadership, negotiation, decision-making, problem-solving, and stakeholder management skills.

<p>Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions .</p><p>Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.</p><p><b>Responsibilities</b>:</p><ul><li>Voice Support Handle inbound and outbound calls from German-speaking customers. Resolve customer inquiries and provide accurate information. Deliver exceptional customer service while maintaining quality standards. Escalate complex cases to the relevant teams when required.</li><li>Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems. Process requests and update customer records accurately. Document customer interactions and case resolutions. Meet service level agreements (SLAs) and quality targets.</li><li>Operations Support Follow established processes, policies, and compliance requirements. Collaborate with internal stakeholders to resolve customer issues. Support continuous improvement initiatives and operational excellence. Meet productivity, quality, and customer satisfaction KPIs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree preferred. Fresh graduates are welcome to apply. 0 1 year of experience in customer service, operations, or BPO environments is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced, multicultural environment.</p><p>Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR). Strong verbal and written communication skills in German.</p><p>Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). Good typing and written communication skills. Experience with CRM or ticketing tools is a plus. Strong attention to detail and accuracy.</p>

Senior Operations & Inspections Officer We are seeking a highly experienced and detail-oriented Senior Operations & Inspections Officer to support and oversee the effective execution and coordination of inspection and operational activities. The successful candidate will ensure compliance with client requirements, operational standards, agreed timelines, and quality expectations while coordinating effectively with clients, inspectors, laboratories, and external partners. Job Purpose To lead and support the effective execution and coordination of inspection and operational activities, ensuring all assignments are completed accurately, efficiently, and in accordance with client requirements, operational standards, timelines, and quality expectations. Key Responsibilities Coordinate and monitor assigned inspection and operational activities from initiation to completion. Review operational requirements and ensure the completeness and accuracy of all required information. Coordinate effectively with clients, inspectors, laboratories, shipping companies, exporters, and external partners. Follow up on inspection schedules, shipments, operational milestones, and deadlines. Review operational and inspection documentation and identify missing, inconsistent, or inaccurate information. Ensure proper follow-up and timely resolution of operational issues and escalations. Monitor the progress of inspection assignments and ensure timely completion of deliverables. Support the improvement of operational processes, workflows, and coordination mechanisms. Ensure compliance with internal procedures, quality standards, and client requirements. Prepare operational reports, updates, and follow-up records when required. Escalate critical operational risks, delays, or compliance issues to management. Support and guide junior operations staff when required. Qualifications & Requirements Bachelor's degree in Business Administration, Logistics, Supply Chain, Engineering, or a related field. Minimum 5–7 years of relevant experience in Operations and/or Inspection Coordination. Previous experience in shipping, freight forwarding, export, import, inspection, logistics, or international trade companies is highly preferred. Strong understanding of shipping and export documentation and operational processes. Experience coordinating with clients, inspectors, laboratories, ports, shipping lines, and external service providers is an advantage. Strong organizational, coordination, and follow-up skills. Excellent problem-solving and analytical abilities. High attention to detail and accuracy. Ability to manage multiple assignments and priorities under tight deadlines. Strong communication and stakeholder management skills. Good command of English, both written and spoken. Proficiency in Microsoft Office, particularly Excel and Outlook.<br>If interested send your cv to :Ehab.ouf@progrow-egypt.com

JOB PURPOSE:To safeguard the daily operational performance, safety, cleanliness and presentation of Avenue 95 on behalf of the Owner, by monitoring the delivery of all hard and soft services in the common areas, coordinating tenant operational requirements, and ensuring that mall operating standards, statutory obligations and contractual service levels are consistently met.<br>KEY RESPONSIBILITIES:1. Daily Mall Operation & Inspection Monitor the daily operation of the mall and verify that all common-area facilities, services and equipment are functioning to the agreed operating standard. Conduct and document structured daily inspections of common areas, entrances, atria, corridors, vertical transportation, parking areas, washrooms, food court, prayer areas, service corridors and back-of-house areas. Log all observed deficiencies in the CAFM/CMMS system, assign them to the responsible party, and track each item to verified closure. Verify that mall opening and closing routines, lighting schedules, music, HVAC comfort conditions and public-area presentation are delivered as scheduled. Escalate any condition affecting life safety, trading continuity or asset integrity immediately in accordance with the mall escalation matrix.2. Tenant Coordination & Compliance Act as the first operational point of contact for tenants on day-to-day operational matters. Receive, log, route and follow up tenant complaints, requests and operational issues until resolution and tenant confirmation. Monitor tenant compliance with the Tenant Handbook, mall rules and regulations, trading hours, shopfront presentation, signage standards and waste segregation requirements. Issue non-compliance notices, record breaches and support the escalation process where repeated non-compliance occurs. Coordinate tenant access, deliveries, loading/unloading slots, after-hours works, hot works and maintenance activities through the permit-to-work system. Support fit-out and reinstatement coordination in the common areas, including protection of finishes, access routes and contractor conduct.3. Maintenance Interface (Monitoring & Verification) Monitor planned preventive and corrective maintenance activities that affect public areas, trading or tenant operations, and coordinate timing to minimise disruption. Verify completion and quality of maintenance interventions in common areas; confirm reinstatement, cleanliness and safety of the work area before handback. Track open work orders relating to public areas and escalate overdue or repeat failures to the Mall Operations Manager. Report asset defects arising within the Defects Liability Period to the Asset Management team for entry into the DLP register. Maintain awareness of planned shutdowns and communicate them to tenants and internal stakeholders in advance.4. Contractor & Service Provider Oversight Monitor the presence, conduct, uniform, identification and permit status of all contractors and service providers working within public and back-of-house areas. Verify attendance and deployment of soft-service teams against contracted manning schedules. Record performance shortfalls with supporting evidence and submit them to the Mall Operations Manager for contractual action. Coordinate with landscaping, pest control, waste management, façade cleaning and other soft-service providers on scheduling and access.5. Housekeeping, Soft Services & Presentation Monitor housekeeping performance across public, tenant-facing and operational areas against the agreed cleaning specification and frequency schedule. Verify washroom servicing frequency, consumable availability and standards of presentation throughout trading hours. Monitor waste handling, segregation, compaction and removal cycles, and verify that the waste yard is maintained in a clean and compliant condition. Monitor landscaping, water features, seating, wayfinding and decorative elements for condition and presentation.6. Health, Safety & Emergency Preparedness Support implementation of the mall HSE plan, emergency response plan and business continuity procedures. Participate in evacuation drills, emergency exercises and post-incident reviews. Verify that fire exits, escape routes, fire-fighting equipment access and emergency signage remain unobstructed at all times. Report near-misses, incidents and unsafe conditions in accordance with the incident reporting procedure. Support insurance and statutory inspection visits by providing access, records and site coordination.7. Reporting & Documentation Produce daily operations reports, shift handover records and inspection sheets in the approved format. Maintain accurate records of complaints, permits, incidents, non-compliances and closure evidence. Contribute operational data to weekly and monthly mall performance reporting. Support the Asset Management team with photographic records, snag documentation and operational input to reviews and audits.8. Customer Experience Monitor the visitor experience across the customer journey — arrival, parking, circulation, amenities and exit. Support activation, seasonal decoration, promotional and marketing events from an operational and safety perspective. Coordinate with Guest Services on lost and found, customer feedback and public announcements. REQUIRED QUALIFICATIONS & EXPERIENCEEducation Bachelor’s degree in Business Administration, Engineering, Hospitality Management, Facility Management or a related discipline. Experience2–5 years’ experience in shopping mall, retail or mixed-use asset operations. Demonstrated understanding of mall operations, tenant management and common-area service delivery. Exposure to pre-opening or mobilization of a retail asset is an advantage. Technical Knowledge Working knowledge of mall operating procedures, tenant handbooks and permit-to-work systems. Familiarity with CAFM/CMMS platforms (SAP/Fiori experience preferred) and MS Office (Excel, Word, Outlook). General awareness of building services (HVAC, electrical, plumbing, vertical transportation, fire and life safety) sufficient to identify and describe faults accurately. Awareness of applicable Egyptian civil defense, fire safety and occupational health and safety requirements. Language Fluent Arabic; good written and spoken English.

We are looking for a highly experienced and dynamic Operations Director to lead and oversee our operational and production activities across Cairo, Qena, and other governorates where the organization operates.<br>The successful candidate will provide strategic and hands-on leadership across multiple sites, ensuring operational excellence, productivity, quality, efficiency, accountability, and alignment with our development mission and strategic objectives.<br>Responsibilities• Lead and develop the organization’s overall operations strategy.• Oversee multiple production and operational sites across different governorates.• Lead production managers, site managers, supervisors, and operational teams.• Develop operational plans, production plans, KPIs, and performance targets.• Monitor productivity, quality, efficiency, costs, and resource utilization.• Drive process improvement and operational efficiency.• Build high-performing teams and develop second-line leadership.• Ensure effective coordination with HR, Finance, Procurement, Sales & Marketing, M&E, and Program teams.• Manage operational risks, quality, health & safety, security, and maintenance standards.• Conduct regular field visits and provide senior management with operational reports and recommendations.• Lead operational change and continuous improvement initiatives.<br>Qualification:-Minimum 10 years of relevant professional experience.• Significant experience in senior operations or production leadership.• Proven experience managing multi-site operations and geographically dispersed teams.• Strong background in development work, NGOs, social enterprises, manufacturing, handicrafts, community development, or similar sectors is highly preferred.• Bachelor’s degree in Business Administration, Management, Operations Management, Engineering, Development Studies, or a related field.• Strong experience in operational planning, KPI management, budgeting, performance management, and process improvement.• Excellent leadership, decision-making, problem-solving, negotiation, and conflict-management skills.• Strong executive presence and leadership maturity.• Ability to lead, motivate, develop, and hold teams accountable.• Willingness and ability to travel frequently between Cairo, Qena, and other operational locations.<br> WHAT WE ARE LOOKING FORA strategic yet hands-on leader who can translate organizational strategy into effective operational execution, strengthen local leadership, solve operational challenges, and build a culture of performance, accountability, teamwork, and continuous improvement.<br>???? Location: Cairo, Qena & other operational locations across Egypt✈️ Frequent travel is required.

Job Title: Operations Manager Industry: Marketing / Advertising Agency Location: Heliopolis, Cairo, Egypt Employment Type: Full-Time, Onsite Reports To: General Manager / CEOAbout the Role We are seeking a highly organized and results-driven Operations Manager to oversee our agency’s day-to-day operations. In this role, you will be the backbone of our marketing operations, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will bridge the gap between creative teams, account management, and senior leadership to optimize workflows and drive business efficiency. Key Responsibilities Operational Strategy & Management:Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Oversee agency workflows, resource allocation, and capacity planning to ensure optimal utilization of creative and account teams. Establish and enforce standard operating procedures (SOPs) to improve efficiency and reduce bottlenecks. Manage vendor relationships (printers, media buyers, production houses) and negotiate contracts to ensure cost-effectiveness. Project & Campaign Management:Oversee the lifecycle of marketing campaigns from brief to execution, ensuring all deliverables meet client expectations and deadlines. Collaborate with Account Managers and Creative Directors to forecast project timelines and resource needs. Monitor project budgets and profitability, flagging potential overruns to the finance team. Team Leadership & HR Support:Lead and mentor the operations and administrative support staff. Facilitate cross-departmental communication between Creative, Accounts, Digital, and Finance teams. Assist in recruiting, training, and onboarding new operational staff. Financial & Compliance:Manage operational budgets, track expenses, and prepare regular performance reports for senior management. Ensure the agency complies with all legal and regulatory requirements related to marketing and advertising in Egypt. Oversee facility management for the Heliopolis office (maintenance, supplies, IT coordination). Requirements & Qualifications Education:Bachelor’s degree in Business Administration, Marketing, Management, or a related field. MBA or relevant certification (e.g., PMP, Lean Six Sigma) is a plus. Experience:5+ years of experience in operations management, preferably within a Marketing Agency, Advertising, or Media environment. Proven track record of managing multiple projects simultaneously in a fast-paced environment. Skills & Competencies:Language: Excellent command of written and spoken English and Arabic. Technical: Proficiency in project management tools (Asana, Trello, Monday.com, or Jira) and CRM software. Strong MS Excel/Google Sheets skills. Soft Skills: Exceptional leadership, problem-solving, and decision-making abilities. High emotional intelligence and conflict resolution skills. Financial Acumen: Experience with budgeting, forecasting, and P&L management. Working Conditions Location: Heliopolis, Cairo. (This is a fully onsite Hours: Standard working hours are Saturday–Thursday, 9:00 AM – 6:00 PM. Occasional overtime may be required during peak campaign periods. Environment: Fast-paced, creative, and collaborative office environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>We're seeking a Team lead for Ultra Fast Grocery (UFG) for Under The Roof (UTR) or On the Road operations in Egypt. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end UTR or OTR operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br>The job requires to work on flexible shifts including night/ weekends and different areas <br>- 1+ years of manufacturing or customer-facing environment experience<br>- Speak, write, and read fluently in English<br>- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Experience working with data analytics and using these metrics to identify problems<br>- Experience in logistics<br>- Experience communicating with a wide range of stakeholders, including colleagues and leadership<br>- A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Role: Operations Manager Location: Remote Employment Type: Full-time<br>Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $75,000 – $130,000 (USD equivalent), plus benefits.<br>Role Overview We are hiring an Operations Manager to run the systems and processes that keep the business moving. The role spans planning, vendor management, and continuous improvement — turning operational chaos into reliable execution.<br>Key Responsibilities- Own operational processes across multiple teams or business areas- Build and maintain operational dashboards and KPIs- Manage vendor relationships, contracts, and renewals- Identify inefficiencies and lead process improvement initiatives- Coordinate cross-functional projects to completion- Report on operational health to leadership on a regular cadence<br>Required Skills and Qualifications- 4+ years in operations, project management, or COO-org roles- Strong analytical skills with proficiency in Excel/Google Sheets- Experience with project management and operations tools (Asana, Notion, Monday)- Comfort owning vendor and budget relationships- Excellent written communication and stakeholder management- Process-minded and bias for documenting how things work<br>What You'll Bring- A systems thinker who breaks complex problems into actionable steps- Strong written communication and stakeholder management- Bias toward action and the ability to drive things to completion- Comfort working asynchronously across time zones<br>What We Offer- Fully remote, flexible work hours- Performance-based bonus structure- Annual learning & development stipend- Health and wellness benefits (varies by location)- Opportunity to work on high-scale, real-world impact projects<br>Equal Opportunity Statement This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.

<p>Are you a visionary leader with a passion for driving marketing excellence? We are on the hunt for a dynamic and experienced <strong>Marketing Operations Manager</strong> to revolutionize our marketing landscape in Cairo, Egypt. This isn't just a job; it's an opportunity to shape the future of our marketing endeavors, ensuring seamless execution and unparalleled impact.</p><p><strong>Overview:</strong> As our Marketing Operations Manager, you will be the architect of efficiency and effectiveness within our marketing department. You'll be instrumental in designing, implementing, and optimizing our marketing processes, tools, and systems. Based <strong>on-site</strong> in the vibrant city of Cairo, you will lead the charge in establishing robust operating models and governance frameworks that empower our teams to deliver exceptional results in the fast-paced FMCG sector.</p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Strategize and Implement:</strong> Develop and deploy cutting-edge marketing operating models and governance frameworks to enhance efficiency and accountability across all marketing initiatives.</p></li><li><p><strong>Insight Generation:</strong> Spearhead market research activities, including U&amp;A studies and retail audits, transforming raw data into actionable insights that fuel strategic decision-making.</p></li><li><p><strong>Performance Monitoring:</strong> Design and maintain comprehensive marketing dashboards, providing real-time visibility into campaign performance and operational metrics.</p></li><li><p><strong>Process Optimization:</strong> Continuously identify opportunities to streamline marketing workflows, tool utilization, and budget management for maximum ROI.</p></li><li><p><strong>Cross-functional Collaboration:</strong> Work closely with marketing, sales, and other departments to ensure alignment and cohesive execution of strategies.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> This role demands a mastery of <strong>Marketing Operations</strong>, <strong>Market Research</strong>, and <strong>FMCG Marketing</strong>. You'll be leveraging your expertise in developing <strong>Operating Models</strong>, implementing strong <strong>Governance</strong>, and interpreting complex data from <strong>U&amp;A studies</strong> and <strong>Retail Audits</strong>. Proficiency in creating insightful <strong>Dashboards</strong> for performance tracking is essential.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience &amp; Expertise:</strong></p><ul><li><p>A minimum of <strong>5-10 years of progressive experience</strong> in Marketing Operations, Marketing, or a related field, with a significant portion in a management capacity.</p></li><li><p>Proven track record in <strong>FMCG Marketing</strong>, demonstrating a deep understanding of market dynamics and consumer behavior.</p></li><li><p>Extensive experience in developing and implementing robust <strong>Operating Models</strong> and <strong>Governance</strong> frameworks.</p></li></ul></li><li><p><strong>Essential Skills:</strong></p><ul><li><p>Exceptional proficiency in <strong>Market Research</strong> methodologies, including the design, execution, and analysis of <strong>U&amp;A (Usage &amp; Attitude Studies)</strong> and <strong>Retail Audits</strong>.</p></li><li><p>Mastery in creating and managing intuitive <strong>Dashboards</strong> for performance monitoring and strategic insights.</p></li><li><p>Quick, tangible wins in a change environment · <strong>GCC </strong>market and media knowledge </p></li><li><p>Strong capabilities in <strong>Marketing Operations</strong>, including process optimization, budget management, and technology adoption.</p></li><li><p>Demonstrated ability in <strong>Strategic Planning</strong>, <strong>Project Management</strong>, and <strong>Stakeholder Management</strong>.</p></li><li><p>Proficiency in <strong>Data Analysis</strong> and translating complex data into actionable recommendations.</p></li><li><p>Strong <strong>Leadership</strong> and communication skills to inspire and guide teams.</p></li></ul></li><li><p><strong>Career Level Expectations:</strong> This is a <strong>Manager-level</strong> role, requiring a candidate who can confidently lead projects, manage cross-functional teams, and drive strategic initiatives with minimal supervision.</p></li></ul><p></p>

Company Description Bascota is a farm-to-table concept that focuses on fresh, locally sourced ingredients and thoughtfully crafted food and beverage experiences. The company is committed to transparent sourcing, sustainable practices, and high-quality service. Bascota aims to provide guests with wholesome meals that highlight seasonal produce and authentic flavors. Team members join a culture that values collaboration, integrity, and continuous improvement in every aspect of operations.<br>Role Description The Food and Beverage Operations Manager is a full-time, on-site role based in Cairo. This position oversees daily food and beverage operations, including coordinating front-of-house and back-of-house activities to ensure smooth service and consistent product quality. Responsibilities include managing staff schedules, supervising service standards, monitoring inventory and procurement, and enforcing food safety and hygiene regulations. The manager will analyze sales and customer feedback, implement improvements to enhance guest satisfaction, and support menu execution in alignment with the farm-to-table concept. The role also involves training and coaching team members, controlling operational costs, and collaborating with leadership on strategic initiatives and promotions.<br>Qualifications<br> Candidates should possess strong Operations Management skills, including workflow coordination and cost control. Candidates should possess Food Service and Food & Beverage knowledge, with a solid understanding of menu execution and food safety standards. Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to handle feedback and maintain high service quality. Candidates should possess team leadership, staff training, and performance management capabilities. Relevant experience in restaurant, hotel, or hospitality food and beverage operations is highly beneficial. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, on-site environment in Cairo. Ability to collaborate across departments and communicate clearly with diverse teams and guests. Formal education in hospitality management, business, or a related field is an advantage but equivalent experience is also valued.

Job purpose:<br><br>To oversee and optimize sales operations by managing CRM data, sales contracts, pricing administration, broker operations, customer lead management, and sales support activities. This ensures operational excellence, process efficiency, data integrity, and a seamless customer journey while enabling the achievement of the Company's commercial objectives.<br><br> Key Responsibilities: Maintain and update leads and client data in the CRM system, ensuring timely status updates from reservation to contract closure. Follow up on open leads and uphold data integrity. Customize financial payment models that support sales deals, ensuring profitability through NPV evaluation and Present Value evaluation. Update unit pricing and payment terms as needed, ensuring accuracy and alignment with commercial policies and market conditions. Issue contracts in line with approved templates and standards, manage the end-to-end contract process including handling the contracting process with brokers. Process and coordinate after-sales customer care requests, ensuring timely resolution and high customer satisfaction. Manage broker allocations and oversee the lead rotation process to ensure fair distribution and maximize conversion opportunities. Coordinate communication with overseas clients regarding contract delivery and follow-up via couriers. Support the sales team in daily operations, including tracking sales activities, preparing reports, managing documentation, and ensuring smooth transaction flow from reservation to deal closure. Principal accountabilities: Responsible for sales transactions from reservation stage through to contract closing. Ensure CRM data accuracy and timely contract status updates; manage courier follow-up for overseas clients. Oversee the contract signature process, including first and second party signatures. Ensure signed contracts are delivered to clients. Manage the brokers contracting process. Reconcile client data base counts and status on a timely basis. Support the sales team with key planning and operations tasks to advance the business objective. Design sales incentives to drive business objectives. Prepare required reports (sales targets, unit status, etc.). Qualifications & Experience (Competencies Required): BS/MS degree in business administration or a related field. Minimum 5 years of experience in sales operations. Strong business acumen and industry expertise. English proficiency is a must. Excellent verbal and written communication skills. Computer skills. Soft skills: collaboration, adaptability, problem-solving, and customer focus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Set up, modify, and deactivate user accounts across multiple business applications and software platforms.</li><li>Maintain, organize, and manage files, folders, permissions, and documentation within the Microsoft 365 environment, including SharePoint, OneDrive, Teams, and Outlook.</li><li>Enter, review, and correct invoices within the ERP system, ensuring data accuracy and compliance with company processes.</li><li>Troubleshoot user access issues, software configuration problems, and basic system-related inquiries.</li><li>Support onboarding and offboarding activities by provisioning and removing system access.</li><li>Monitor the accuracy and integrity of operational data across various systems.</li><li>Collaborate with internal teams to resolve system and process issues efficiently.</li><li>Maintain process documentation, user guides, and operational procedures.</li><li>Assist with system testing, process improvements, and implementation of new tools and workflows.</li><li>Identify opportunities to streamline administrative and operational processes through technology and automation.</li><li>Perform other operational and administrative duties as assigned.</li></ul>Qualifications<ul><li>2+ years of experience in an operations, systems support, administrative, or business coordination role.</li><li>Advanced proficiency in the Microsoft 365 suite, including Outlook, Excel, Word, Teams, SharePoint, and OneDrive.</li><li>Experience working with ERP systems and performing invoice entry and corrections.</li><li>Comfortable learning and navigating multiple cloud-based software platforms.</li><li>Strong problem-solving skills.</li><li>Excellent organizational skills with exceptional attention to detail.</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><h2 >About the Role</h2><p >As an Associate Manager, Manufacturing Operations, you will lead daily production processes, ensuring alignment with production plans, quality standards, and safety requirements. You will collaborate cross-functionally with Planning, Quality, Maintenance, and Warehouse teams to deliver efficient and uninterrupted operations while driving continuous improvement initiatives such as LEAN and TPM.</p><h2 >About the Team / Department</h2><p >You will join a dynamic Manufacturing Operations team focused on delivering operational excellence in a fast-paced FMCG environment. The team collaborates closely with Supply Chain, Quality, Engineering, and Logistics to meet business goals and serve customers effectively.</p><h2 >Responsibilities</h2><ul ><li >Execute production plans in coordination with Factory Planning to meet volume, timing, and quality targets</li><li >Lead and supervise production teams, ensuring clear accountability, performance, and adherence to standards</li><li >Monitor and improve production line performance using KPIs and performance management tools</li><li >Ensure product quality by maintaining process control, minimizing waste, and reducing scrap levels</li><li >Drive continuous improvement initiatives using TPM and Lean methodologies</li><li >Maintain compliance with Safety, Health &amp; Environment (SHE) standards and promote a safety-first culture</li><li >Collaborate with Maintenance to ensure equipment reliability and optimal performance</li><li >Oversee SAP production order execution, variance analysis, and inventory accuracy</li><li >Lead warehouse coordination and finished goods flow to ensure smooth logistics operations</li><li >Develop and coach team members, enabling skill-building and career progression</li></ul><h2 >Experience You ll Bring</h2><ul ><li >Bachelor s degree in Engineering or a related field</li><li >Minimum 8 years of experience in Manufacturing Operations within FMCG or similar industries</li><li >Experience managing production teams and driving operational performance</li></ul><h2 >Behaviors You ll Need</h2><ul ><li >Strong leadership and team development capability</li><li >Results-oriented with a focus on efficiency and cost optimization</li><li >Analytical mindset with the ability to interpret KPIs and drive action</li><li >Collaborative and effective communicator across functions</li></ul><p >This role isn't eligible for international relocation</p><p >You must be legally eligible to work in the country</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

Sliders Cable Park in El Gouna is seeking a highly motivated and experienced Operations Manager to oversee and optimize our day-to-day operations across multiple departments. The ideal candidate will be a strategic thinker with exceptional leadership skills, capable of managing a dynamic environment to maintain high operational and service standards. Key Responsibilities:Daily Operations Management:Oversee operations across all departments, including the Cable Park, Aqua Park, Restaurant, Bar, Pool, Retail Shop, and Housekeeping (HK). Ensure seamless coordination between departments to maintain high operational standards. Develop and implement Standard Operating Procedures (SOPs) to ensure consistency and quality. Monitor internal processes and identify opportunities to enhance productivity and reduce costs. Team Management:Recruit, train, and supervise staff across all operational areas. Organize staff schedules, manage attendance, and conduct performance evaluations. Foster a positive work environment, promoting teamwork and resolving staff issues professionally. Financial Oversight:Manage daily cash flow, monitor expenses, and support the budgeting process. Oversee accounts payable/receivable and ensure timely vendor payments. Prepare and present financial and operational reports for senior management. Customer Relations:Maintain a high level of customer satisfaction by addressing inquiries, managing complaints, and implementing feedback effectively. Ensure all guests enjoy a positive experience across all activities and services. Health and Safety Compliance:Ensure compliance with safety regulations in all areas, including the Cable Park, Aqua Park, and Pool Area. Conduct regular safety audits and provide staff training to uphold safety standards. Inventory and Supply Chain Management:Manage inventory levels and ensure the availability of necessary supplies. Establish and maintain relationships with suppliers, negotiate contracts, and optimize supply costs. Monitor inventory usage and adjust orders to avoid overstocking or shortages. Strategic Planning & Vendor Management:Develop and implement strategies to support business growth and profitability. Establish and maintain strong vendor relationships, negotiate contracts, and ensure timely delivery of goods and services. Collaborate with senior management to align operational strategies with business objectives. Compensation and Benefits:Salary: Competitive, based on experience and qualifications. Meals: Daily meal included. Additional Benefits:Access to cable park facilities. Discounts on services. Performance-based bonuses. How to Apply:If you are a dynamic and experienced professional ready to contribute to a vibrant and growing business, please send your CV and a cover letter to:Email: office@sliderscablepark.comJoin us at Sliders Cable Park and lead a team that delivers exceptional experiences in a one-of-a-kind adventure park!

Job Purpose:<br>Managing Banking as services Mashreq NEO (Mashreq) & ElAhlawya Credit card (FAB) in achieving unit strategy across Operations, to reach stable and responsive operations, full activations for customer KYC’s , handling Stores complaints, follow up with the partner Bank in order to fulfil 100% from the KYC.<br>Job Description:Apply, execute and launch product operational and CE fundamental process and projects. Whereby, serve our e& Mashreq NEO (Mashreq) & ElAhlawya Credit card (FAB) main stores to ensue product stability, fulfilment and effectiveness. Responsible on e& Mashreq NEO service full registration cycle, complain management and related operations & Experience enhancements and service issues. Responsible on ElAhlawya Credit card (FAB) acknowledgment process. Internal systems enhancements, Internal and external systems failures fix’s, Develop and enhance internal e& NEO service-related system to facilitate daily usability for Bank support functions including and not limited to BO, CC. and the partner bank Monitor internal and external system failures and act to fix related issues through internal and external partners. Fixing & enhancement internal system (DTS) & shared SFTP folder used by FAB team in daily operations flow. Customer registrations, communication & informative channels, Enchantment e& NEO service communication with customers by developing SMS’s, application notifications and e& portal. Also, ensure internal communication channels “to keep the Stores aligned. Reasonable of managing Banking service fulfilment cycle starts from retail, courier, Etisalat BO and partner bank. Ensure successful registration for Etisalat customers. Fix related registration failures across all channels. Ensure applying CBE regulations before delivering it to the partner bank. Vendor management, Ensure smooth workflow with service vendors and partners Mashreq & FAB Banks to Mange related bills and budget with the courier partner. Customer complaints & Operational maintenance, Responsible of creating business plan to handle customer complains as a second line for CC & Sales through mailbox and SR. Covering, deactivation, failed activation, & tracking achieving management plan. Ongoing enhancement for BO handling AHT & complains FCR. Develop related service operational enhancements on process and projects levels, monitor service performance, and cooperate external with Mashreq Bank to apply related product systems enhancements, migrations and security protocol. Report, highlight and provide proper insights to management fulfilment performance, complain behaviour, system issues, new regulations mandate, areas of developments on a timely manner. Regulation implementation, Ensure service adherence to the applied regulations within running fulfilment cycle, complains SLA’s and apply required governmental mandates. People management, Supporting Operation manager for, Operation and CE teams toward area objectives and KPI’s. Maintain a productive environment for the engaged team members. Ensure team efficiency on team assigned task and JD.<br>Qualifications:Prior Work Experience: 4 years telecom work experience. Knowledgeable about organization internal functions and external relations. Operation and customer experience understanding. Understand customer complain and pain, and ability to analyse and solve issues across internal and external entities. The minimum academic requirement, include the level master degree Fluency in both spoken & written English & Arabic language is required. Ability to identify a problem and ability to propose and effective and efficient solutions. Ability to plan ahead area required fundamentals and enhancements. Think about the opportunity and/or need to develop new approaches, procedures, designs, plans, guidelines. Proficiency in Microsoft office, numerical skills, leadership capabilities, negotiation skills, presentation skills, communication skills, ability to work under pressure, ability to work in teams, etc.

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center AMs in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics Responsibilities Demonstrating ownership and Growth Mindset Build a culture of accountability, care, and continuous improvement. Coach leaders on performance management, coaching techniques, and employee engagement. Ability to showcase the benefits and goodness of the program and benefits of the company. Lead and manage multiple retail teams across different shifts and schedules. Has passion for learning and showing initiative to learn tools Lead by example—be visible, hands-on, and proactive in solving problems. Identify gaps in execution and implement sustainable solutions. Drive operational efficiency through process improvement and data-driven decision-making. Partner with QA, Training, WFM, and HR to ensure seamless operations. Report performance trends, risks, and action plans to senior leadership. Represent the cluster in business reviews and operational meetings.<br>Skills Requirements5+ years of experience in operations management Travel/ Hospitality experience is a plus Proven success in managing multiple teams or a cluster of operations. Strong coaching, leadership development, and performance management skills. High learning agility and a proactive, hands-on leadership style. Excellent communication, analytical, and problem-solving skills. Exposure to AI Tools and project management

About the Company<br><br>Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center AMs in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics.<br><br>About the Role<br><br>Demonstrating ownership and Growth Mindset. Build a culture of accountability, care, and continuous improvement. Coach leaders on performance management, coaching techniques, and employee engagement. Ability to showcase the benefits and goodness of the program and benefits of the company.<br><br>Responsibilities<br><br>Lead and manage multiple retail teams across different shifts and schedules. Has passion for learning and showing initiative to learn tools. Lead by example—be visible, hands-on, and proactive in solving problems. Identify gaps in execution and implement sustainable solutions. Drive operational efficiency through process improvement and data-driven decision-making. Partner with QA, Training, WFM, and HR to ensure seamless operations. Report performance trends, risks, and action plans to senior leadership. Represent the cluster in business reviews and operational meetings.<br>Qualifications<br>7+ years of experience in operations management. Travel/ Hospitality experience is a plus.<br>Required Skills Proven success in managing multiple teams or a cluster of operations. Strong coaching, leadership development, and performance management skills. High learning agility and a proactive, hands-on leadership style. Excellent communication, analytical, and problem-solving skills. Exposure to AI Tools and project management.

<p>* Lead and oversee all business functions to ensure alignment with the company's strategic objectives and business plan.</p><p><em>Direct and coordinate the performance of key departments, including </em>Sales, Legal, Finance, Operations, Engineering, Marketing, Customer Service, and Project Management*.</p><p>* Drive sales performance by working closely with the Sales Department to achieve revenue targets, optimize sales strategies, and improve customer experience.</p><p>* Collaborate with the Legal Department to ensure compliance with all contractual obligations, regulatory requirements, land acquisitions, and project documentation.</p><p>* Partner with the Finance Department to oversee budgeting, financial planning, cash flow management, cost control, and investment performance.</p><p>* Supervise the Operations Department to ensure efficient execution of business processes and operational excellence across all projects.</p><p>* Monitor the progress of development projects, ensuring timely delivery, quality standards, and budget compliance.</p><p>* Develop and implement strategic business plans that support sustainable company growth and profitability.</p><p>* Establish and monitor KPIs across all departments, ensuring accountability and continuous performance improvement.</p><p>* Lead cross-functional meetings to align departmental objectives, resolve operational challenges, and drive organizational efficiency.</p><p>* Identify business risks and implement mitigation strategies to safeguard company assets and project success.</p><p>* Build and maintain strong relationships with investors, government authorities, consultants, contractors, and strategic partners.</p><p>* Prepare executive reports and provide recommendations to senior leadership regarding operational and financial performance.</p><p>* Foster a high-performance culture by mentoring department heads, developing leadership capabilities, and promoting collaboration across the organization.</p><p></p><p></p><p><strong>Requirements</strong></p><p>* Executive Leadership</p><p>* Real Estate Development</p><p>* Cross-Functional Management</p><p>* Sales Management</p><p>* Financial Management</p><p>* Legal Coordination</p><p>* Operations Management</p><p>* Strategic Planning</p><p>* Budgeting &amp; Cost Control</p><p>* Business Development</p><p>* Performance Management (KPIs)</p><p>* Risk Management</p><p>* Stakeholder Management</p><p>* Negotiation &amp; Decision Making</p><p>* Excellent Communication &amp; Leadership Skills</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations.</p><br><p>Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs.</p><br><p>Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity.</p><br><p>Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity.</p><br><p>Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations.</p><br><p>Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes.</p><br><p>Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p><br><br><br>Qualifications and Experience<ul><li>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology.</li><li>+3 years of experience in IT Infrastructure, IT Operations, or System Administration.&nbsp;</li><li>Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions.</li><li>Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure.</li><li>Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</li></ul><br> </div>