Job Title: Operations Manager Industry: Marketing / Advertising Agency Location: Heliopolis, Cairo, Egypt Employment Type: Full-Time, Onsite Reports To: General Manager / CEOAbout the Role We are seeking a highly organized and results-driven Operations Manager to oversee our agency’s day-to-day operations. In this role, you will be the backbone of our marketing operations, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will bridge the gap between creative teams, account management, and senior leadership to optimize workflows and drive business efficiency. Key Responsibilities Operational Strategy & Management:Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Oversee agency workflows, resource allocation, and capacity planning to ensure optimal utilization of creative and account teams. Establish and enforce standard operating procedures (SOPs) to improve efficiency and reduce bottlenecks. Manage vendor relationships (printers, media buyers, production houses) and negotiate contracts to ensure cost-effectiveness. Project & Campaign Management:Oversee the lifecycle of marketing campaigns from brief to execution, ensuring all deliverables meet client expectations and deadlines. Collaborate with Account Managers and Creative Directors to forecast project timelines and resource needs. Monitor project budgets and profitability, flagging potential overruns to the finance team. Team Leadership & HR Support:Lead and mentor the operations and administrative support staff. Facilitate cross-departmental communication between Creative, Accounts, Digital, and Finance teams. Assist in recruiting, training, and onboarding new operational staff. Financial & Compliance:Manage operational budgets, track expenses, and prepare regular performance reports for senior management. Ensure the agency complies with all legal and regulatory requirements related to marketing and advertising in Egypt. Oversee facility management for the Heliopolis office (maintenance, supplies, IT coordination). Requirements & Qualifications Education:Bachelor’s degree in Business Administration, Marketing, Management, or a related field. MBA or relevant certification (e.g., PMP, Lean Six Sigma) is a plus. Experience:5+ years of experience in operations management, preferably within a Marketing Agency, Advertising, or Media environment. Proven track record of managing multiple projects simultaneously in a fast-paced environment. Skills & Competencies:Language: Excellent command of written and spoken English and Arabic. Technical: Proficiency in project management tools (Asana, Trello, Monday.com, or Jira) and CRM software. Strong MS Excel/Google Sheets skills. Soft Skills: Exceptional leadership, problem-solving, and decision-making abilities. High emotional intelligence and conflict resolution skills. Financial Acumen: Experience with budgeting, forecasting, and P&L management. Working Conditions Location: Heliopolis, Cairo. (This is a fully onsite Hours: Standard working hours are Saturday–Thursday, 9:00 AM – 6:00 PM. Occasional overtime may be required during peak campaign periods. Environment: Fast-paced, creative, and collaborative office environment.