Operation Manager Jobs - Cairo Egypt

We’re hiring:Operation manager Location: 3rd Settlement, New Cairo – Cairo Industry: Manufacturing (Lighting experience preferred)<br>Requirements:<br>• Bachelor’s degree in Electronics Engineering or related field• 3–5 years of experience in Operations / Production Management• Background in Lighting industry is a strong plus (not mandatory if overall experience is solid)• Strong leadership skills with ability to connect departments effectively<br>???? How to Apply:<br>Send your CV via Whats App:01159333251

Role Objectives:The Expansion & Community Manager will play a crucial role in driving diverse real estate assets network growth while fostering strong relationships between these properties and their surrounding communities. This role combines end‑to‑end acquisition and expansion execution with proactive strategic community engagement, ensuring seamless integration of new locations into neighborhoods, addressing concerns, enhancing brand presence, and maintaining positive stakeholder interactions.<br>Roles & Responsibilities:<br>Expansion & Acquisition Responsibilities:<br>Identify and evaluate potential locations for new dark stores, warehouses and operating offices based on market data, demand patterns, and operational feasibility. Drive end‑to‑end real estate acquisition: site identification, feasibility, lease negotiations, licensing, and operational go‑live. Collaborate with cross‑functional teams (Operations, Marketing, IT, Finance, Legal, Procurement) to ensure efficient rollouts. Source, evaluate, and negotiate lease terms that meet financial benchmarks and operational timelines. Own the internal approval workflow, eliminating bottlenecks and ensuring timely launches. Manage external coordination including landlord negotiations, regulatory approvals, and municipal requirements. Maintain a live expansion pipeline tracker with status, blockers, and projected timelines per location, reporting progress to senior leadership. Optimize fulfillment point layout and operational processes to maximize efficiency and service levels. Track key expansion metrics (launch timelines, cost efficiency, operational KPIs) and drive continuous improvement.<br>Community Responsibilities :<br>Establish and maintain positive relationships with local residents, neighbors, and organizations. Conduct regular outreach to gather feedback and address community concerns. Proactively tackle issues related to parking, staff behavior, operating hours, and delivery timeslots. Act as the first line of contact for complaints arising from store operations or staff interactions. Investigate and resolve community complaints in a timely, transparent manner. Collaborate with store management and staff to ensure adherence to community standards and operational best practices. Develop and implement communication strategies to keep communities informed about operations, promotions, and changes. Prepare periodic reports on community feedback and issues, presenting solutions to management. Organize initiatives that foster goodwill and demonstrate commitment to neighborhoods (e.g., gifts, promos, local engagement activities).<br>Required Education, Knowledge, And Skills:<br>Required Education, Knowledge, and Skills Bachelor’s degree in Communications, Public Relations, Community Development, Real Estate, or a related field.5–10+ years of experience in commercial real estate, lease management, or combined real estate/community leadership roles. Proven track record of scaling physical networks under time pressure.5+ years of experience in community management, public relations, or customer service roles. Strong communication skills, both verbal and written. Excellent problem‑solving skills and proactive conflict resolution. Deep knowledge of the local real estate market, regulatory environment, and community dynamics. Experience managing cross‑functional workflows and leading teams of 10+. Ability to work flexible hours, including evenings and weekends as needed.

<p>We are seeking a highly organized, tech-savvy, and hands-on Growth &amp; Operations Manager to oversee the daily operations and commercial performance of a luxury short-term rental portfolio overlooking the Nile. This role combines hospitality operations, revenue management, property oversight, and business growth execution within a premium guest experience environment.</p><p>The ideal candidate should be equally comfortable managing financial reporting and sales performance as they are supervising housekeeping standards, coordinating maintenance, and optimizing digital booking systems. This is a high-responsibility role with direct involvement in operational performance, guest satisfaction, and future portfolio expansion.</p><p> </p><p><strong>Key Responsibilities</strong></p><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and optimize all day-to-day property operations across booking platforms, guest communications, pricing systems, and operational workflows to maximize occupancy, RevPAR, and guest satisfaction.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor financial performance through regular reporting, sales tracking, occupancy analysis, budgeting, forecasting, and revenue performance reviews while identifying opportunities to improve profitability and operational efficiency.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee all OTA and direct booking channels including pricing strategy, calendar management, response time performance, automation systems, and booking conversion optimization.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise housekeeping, maintenance, inventory operations, and vendor coordination to ensure all units consistently meet luxury hospitality standards and remain in exceptional operational condition.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the operational follow-up of new unit development, fit-out progress, commissioning, supplier coordination, and readiness for launch to support future expansion.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain full ownership of the guest experience journey including guest communication, issue resolution, service quality, and review performance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure full compliance with operational procedures, hospitality regulations, guest registration requirements, and internal reporting standards while maintaining accurate operational documentation.</p><p></p><p></p><p> <strong>Required Skills &amp; Qualifications</strong></p><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2–4 years of experience in hospitality operations, short-term rentals, serviced apartments, hotels, luxury property management, or similar operational environments.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong English and Arabic language proficiency, both written and spoken, with the ability to communicate professionally with international guests, suppliers, and partners.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong proficiency with hospitality and operational systems including PMS platforms, channel managers, pricing tools, smart lock systems, booking platforms, reporting tools, Excel/Google Sheets, and operational communication systems.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience using systems such as Guesty, Lodgify, PriceLabs, Airbnb, Booking.com, TTLock, and similar hospitality technology platforms is strongly preferred.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong financial and analytical capabilities including budgeting, sales monitoring, occupancy analysis, forecasting, KPI tracking, and operational reporting.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly organized, detail-oriented, and capable of independently managing multiple operational functions in a fast-paced hospitality environment.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving and decision-making abilities with a hands-on operational mindset and commitment to premium guest experience standards.</p><p></p><h2>Position Details</h2><p></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-time position with an initial probationary period.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Based primarily in our Zamalek office and onsite in Manial, Cairo, with occasional movement between locations when operationally required.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expected working schedule is 5–6 days per week.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The role requires a hands-on operational presence onsite on most days.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability outside standard working hours may occasionally be required for urgent operational matters or guest-related emergencies.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reports directly to the CEO.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A more detailed operational job description, KPI structure, and workflow manual will be shared with shortlisted candidates during the interview process.</p>

Company Description BD BPO is a business process outsourcing provider focused on delivering high-quality customer and operational support services for clients across various industries. The company emphasizes consistent performance, process efficiency, and measurable results to help clients optimize their operations. Teams work in a structured, data-driven environment with clear performance standards and service-level agreements. BD BPO values collaboration, continuous improvement, and professional growth for team members at all levels.<br>Role Description The Operations Manager role at BD BPO is a full-time, on-site position based in New Cairo. The Operations Manager oversees day-to-day operations for assigned projects or accounts, ensuring service-level targets and quality standards are consistently met. Responsibilities include managing and coaching team leaders and front-line staff, monitoring performance metrics, and implementing action plans to address gaps or risks. The role involves coordinating staffing and scheduling, optimizing workflows, and supporting process improvements to enhance efficiency and client satisfaction. The Operations Manager also prepares regular reports, participates in client reviews, and collaborates with internal stakeholders such as HR, training, and quality to maintain stable, high-performing operations.<br>Qualifications<br> <br>Proven experience in operations management within a BPO, contact center, or service-oriented environment. Strong leadership skills with the ability to motivate, develop, and manage teams to achieve performance goals. Solid analytical and problem-solving abilities, including experience working with KPIs, dashboards, and operational reports. Excellent communication and interpersonal skills for effective collaboration with internal teams and external clients. Demonstrated ability to manage schedules, staffing plans, and shifting priorities in a fast-paced environment. Experience driving process improvements, standard operating procedures, and quality initiatives. Comfort using common business and contact center tools (e.g., CRM systems, workforce management, spreadsheets, and presentation software). Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience. Previous experience managing on-site teams in New Cairo or similar markets is an advantage. Willingness to work flexible hours as required by business and client needs.

Employer Overview A leading Egyptian ice cream and food manufacturing company with a long-standing family-business heritage and a strong track record of growth, innovation, and operational excellence. The organization operates large-scale manufacturing and distribution operations and is currently expanding its production and warehouse facilities to support its next phase of growth.<br>Job Summary The Manufacturing Manager will be responsible for overseeing end-to-end manufacturing operations and maintenance activities, ensuring efficient, safe, and cost-effective production. The role will lead production and maintenance teams, optimize plant performance, minimize downtime, and ensure production targets and quality standards are consistently achieved.<br>Key Responsibilities Lead and oversee daily manufacturing operations to ensure production plans, targets, quality standards, and delivery requirements are achieved. Develop and implement production plans in coordination with Supply Chain, Quality, Warehouse, and other relevant functions. Monitor production efficiency, productivity, waste, downtime, and overall equipment effectiveness (OEE), driving continuous improvement initiatives. Lead the maintenance function, ensuring preventive and corrective maintenance programs are effectively implemented to maximize equipment reliability and minimize downtime. Ensure the availability, reliability, and optimal utilization of production lines, machinery, utilities, and plant equipment. Identify operational bottlenecks and implement corrective actions to improve production capacity, efficiency, and cost-effectiveness. Ensure compliance with food safety, quality, health & safety, environmental, and company standards across all manufacturing activities. Lead root-cause analysis for production breakdowns, quality issues, and operational losses, ensuring sustainable corrective and preventive actions. Manage, develop, and evaluate manufacturing and maintenance teams, ensuring clear accountability, productivity, and adherence to operating standards. Support the commissioning, installation, and ramp-up of new production lines and facilities as part of the company's expansion plans.<br>Minimum Requirements Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Production Engineering, or a related field. Additional qualifications in Manufacturing, Maintenance, Operations Management, or Lean Manufacturing are highly preferred.10+ years of progressive experience in manufacturing operations, with significant experience in a managerial role. Proven experience managing both production and maintenance functions. Strong experience in FMCG, food manufacturing, dairy, ice cream, or a similar high-volume manufacturing environment. Experience managing multiple production lines and large manufacturing teams. Proven experience in plant expansion, production line installation, commissioning, or ramp-up projects is highly preferred. Strong leadership and team-management skills. Excellent problem-solving and decision-making abilities. Strong analytical and operational mindset. Strong planning, organization, and prioritization skills. Ability to work under pressure in a fast-paced manufacturing environment. Strong knowledge of manufacturing processes, production planning, and plant operations. Strong knowledge of industrial maintenance, including preventive and corrective maintenance. Good understanding of OEE, production KPIs, downtime analysis, and productivity improvement. Knowledge of Lean Manufacturing, TPM, 5S, Six Sigma, or other continuous improvement methodologies. Strong understanding of industrial utilities, machinery, and production line equipment. Knowledge of food safety and manufacturing standards is highly preferred. Strong understanding of health, safety, and environmental requirements. Advanced Microsoft Excel and Microsoft Office skills. Experience working with ERP/MRP systems for production and inventory planning. Ability to analyze production and maintenance data and prepare management reports. Good command of English, both written and spoken. Ability to manage large-scale manufacturing operations and multiple production lines. Ability to lead both production and maintenance teams effectively. Ability to manage plant shutdowns, breakdowns, maintenance activities, and emergency situations.

Responsibilities<br><br>Dermaclub Clinics is seeking an experienced and results-driven Branch Manager to oversee the daily operations of the clinic, ensure exceptional patient experience, drive revenue growth, and lead a high-performing team. The Branch Manager will be responsible for achieving operational excellence while maintaining the highest standards of service, quality, and compliance in a medical aesthetics environment.<br><br>Qualifications<br>Bachelor's degree or equivalent in Business or medical background Fresh grads and 1 year experience in operations are most welcome

We are Hiring: Operations Manager ???? Location: Fifth Settlement, New Cairo<br>About the Role:We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.<br>First time in Source Practice! Join us for a stable, long-term career with a big opportunity to grow. Our work environment offers great stability and a calm, professional atmosphere.<br>Key Responsibilities:- Plan, manage & supervise daily Call Center Operations- Monitor team performance and ensure Targets & KPIs are met - Coach, train and motivate team leaders and agents- Handle escalations and ensure smooth workflow- Implement processes to improve productivity and quality- Prepare daily/weekly performance reports<br>Requirements:- 2+ Years experience in Call Center Field in a supervisory/leadership role- Proven experience handling US / English Accounts is a must- Strong Leadership, Communication & Problem-solving skills- Ability to work under pressure and meet deadlines- Excellent English communication skills- Overnight Shift: 7:00 PM – 4:00 AM- Days Off: Saturday & Sunday- Location: Fifth Settlement - Must be able to commute<br>What We Offer:- Competitive Salary - Medical Insurance- Career Growth & Promotion Opportunities- High job stability and a stable work environment<br>How to Apply: Send your CV via Whats App: 01019345297

Career Opportunity in Saudi Arabia | Fuel Stations Operations Manager<br>A leading Petroleum Services Company in Saudi Arabia is looking for:<br>???? Fuel Stations Operations Manager<br>✈️ Relocation opportunity to Saudi Arabia???? Accommodation + ✈️ Air Tickets + ???? Transportation + Other benefits.<br>Requirements:<br>* Bachelor’s degree in Business Administration, Industrial Engineering, Mechanical Engineering, or a related field.* Minimum 7 years of experience in Operations, including at least 3 years in a supervisory/managerial role.* Proven experience in fuel station operations or the petroleum sector.* Strong experience managing multi-site operations, station teams, shifts, fuel inventory and sales.* Good knowledge of Saudi Ministry of Energy, Civil Defense, municipal and environmental requirements.* Experience in operational safety, maintenance coordination, inventory control and monitoring operational variances.* Good command of ERP systems and Microsoft Office/Excel.* Strong leadership, crisis management, analytical and problem-solving skills.<br>???? To apply, please send your updated CV to:Email: nourhanyasser224@gmail.comWhatsApp: 01205148673

growing travel company at gulf market at Gizalooking for Reservations Managerand operation manager English :B2Good command of Amadeus Galileo knowledge if availablegood knowledge of online hotel reservation system and DMC and packageswhat we offers Good salary + Commission (Based on experience ) Flexible shiftsشركة سياحية بحدائق الاهرام (سوق امارتى وكويتى ) تبحث عن1- مدير سياحة خارجية2- موظف سياحة خارجية يتمتع بمهارات تواصل ممتازة وقدرة على تنظيم العمل بين افراد الفريق خبرة 3 سنواتإجادة استخدام برنامج أماديوسمعرفة ببرنامج جاليليو (إن وجدت)معرفة جيدة بأنظمة حجز الفنادق عبر الإنترنت وشركات إدارة الوجهات السياحية (DMC) والباقات السياحيةما نقدمهراتب مجزٍ + عمولة (حسب الخبرة)فرص للتطور الوظيفيساعات عمل مرنة

عن المؤسسة<br><br>علان وظيف يتعلن موؤسسة الصفوة النجارية.......... عن حاجتها لشغل وظيفةمدير محل بيع إطارات السيارات<br><br>عن الدور<br><br>مكان العمل:...عباس العقاد<br><br>المهام الرئيسية<br><br>إدارة العمليات اليومية للمحل وضمان سير العمل بكفاءة.تحقيق أهداف المبيعات وزيادة الإيرادات.الإشراف على فريق العمل وتوزيع المهام ومتابعة الأداء.تقديم خدمة عملاء متميزة وبناء علاقات طويلة الأمد مع العملاء.إدارة المخزون ومتابعة توافر الإطارات والمنتجات المرتبطة بها.متابعة عمليات البيع والتحصيل وإعداد التقارير الدورية.تنفيذ سياسات الشركة والالتزام بمعايير الجودة والسلامة.معالجة شكاوى العملاء والعمل على تحسين مستوى الخدمة.<br><br>المؤهلات<br><br>موؤهل جامعي مناسب (يفضل إدارة أعمال، تجارة أو ما يعادلها).في إدارة محلات إطارات السيارات أو قطاع السيارات.3 إلى 5 سنوات خبرة لا تقل عن.<br><br>المهارات المطلوبة<br><br>خبرة في إدارة فرق العمل وتحقيق المستهدفات البيعية.معرفة جيدة بأنواع الإطارات والعلامات التجارية واحتياجات العملاء.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office وأنظمة نقاط البيع (POS).مهارات قيادية وإدارية متميزة.القدرة على التخطيط والتنظيم واتخاذ القرار.مهارات قوية في البيع والتفاوض.مهارات ممتازة في التواصل وخدمة العملاء.القدرة على العمل تحت الضغط وتحقيق النتائج.<br>المزايا:<br>راتب مجزٍ يحدد وفق الخبرة والكفاءة.حوافز ومكافآت مرتبطة بالأداء.فرص للتدريب والتطوير المهني.بيئة عمل احترافية وفرص للنمو الوظيفي.تأمينات ومزايا وفق سياسة الشركة.

We’re Hiring – Business Operations Manager - Real Estate<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage the Contracts Operations team and oversee the complete contract lifecycle.<br> • Coordinate with Sales, Finance, Legal, and Developers to ensure timely contract execution.<br> • Follow up developer claims, collections, and outstanding balances. <br> • Track cross-functional action plans and operational initiatives. <br> • Monitor Company’s operational KPIs, SLAs, and execution timelines. <br> • Prepare operational dashboards and management reports. <br> • Identify operational bottlenecks and recommend process improvements.<br> • Support ERP (Odoo) enhancements and workflow implementation. <br><br><br>Requirements:<br> • Bachelor’s degree in Business Administration or a related field.<br> • 5-8 years of experience in Business Operations, Operations Management, Contracts, or Project Coordination.<br> • Real Estate experience is required.<br> • Strong analytical, coordination, and reporting skills.<br> • Advanced Microsoft Excel skills; ERP/Odoo experience is a plus. <br> If you’re interested, please send your CV via email:<br> Nourhan. Ahmed@realmark.com.eg

About the Role AFS Egypt is looking for an experienced Risk Manager to lead the identification, assessment, monitoring, and mitigation of risks across Egypt operations. This role serves as a second line of defence, ensuring strong governance, oversight, and implementation of risk frameworks aligned with internal policies and regulatory requirements.<br>Key Responsibilities Develop and maintain the risk management framework and related policies. Monitor financial and operational risks and recommend mitigation strategies. Review and challenge risk assessments conducted by first-line functions. Implement and enhance risk tools such as KRIs, incident reports, and risk control assessments. Prepare risk reports for internal stakeholders and regulators. Promote a strong risk culture through workshops, training, and guidance. Act as Local Data Protection Coordinator and support data governance initiatives.<br>Requirements Bachelor’s degree or higher in a relevant field. Minimum 8 years of experience in in risk management. Hands-on experience with risk and control frameworks across business processes, technology, and third parties. Strong understanding of financial services industry and regulatory environment. In-depth knowledge of risk management principles and best practices. Excellent analytical, communication, and stakeholder management skills. High integrity and professional judgment. Strong time management and leadership skills.

<p><h4>Job summary</h4> <p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting management of spa operations and budgets</h4> <ul> <li>Assumes the responsibilities of the Spa Director in his/her absence.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Manages supplies and equipment inventories within budget.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> <li>Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li> </ul> <h4>Ensuring and delivering exceptional customer service</h4> <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li> <li>Strives to improve service performance.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Observes service behaviors of employees and providing feedback to individuals.</li> <li>Participates in employee progressive discipline procedures.</li> <li>Participates in an on-going employee recognition program.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Supervises on-going training initiatives and conducting training when appropriate.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Operations Manager – BPO Operations (VXI Egypt) Location: Cairo, Egypt Industry: BPO / Contact Center Position Summary The Operations Manager is responsible for leading and managing day-to-day operations within a fast-paced BPO environment, ensuring the achievement of operational KPIs, client satisfaction, and business objectives. The role focuses on driving performance, operational efficiency, employee engagement, and continuous improvement across multiple teams and functions. Key Responsibilities Lead and manage Team Leaders and support functions to ensure achievement of operational targets and service delivery standards Drive performance across key KPIs including Customer Satisfaction (CSAT / NPS), Quality, Productivity, AHT, Adherence, and Revenue targets Monitor operational performance and implement corrective action plans to address gaps and improve results Conduct regular business reviews and performance discussions with Team Leaders and stakeholders Ensure effective people management including coaching, development, performance management, and succession planning Manage attendance, shrinkage, staffing utilization, and operational efficiency Handle client escalations and ensure timely resolution of operational issues Collaborate with Workforce Management, Training, Quality, HR, and other support functions to achieve operational goals Analyze operational data and generate reports to support strategic decision-making Ensure compliance with company policies, procedures, and client requirements Drive employee engagement initiatives and foster a positive work environment Support process improvement initiatives to enhance customer experience and operational performance Key Performance Indicators (KPIs) Customer Satisfaction (CSAT / NPS) Quality Assurance (QA) Scores Service Level & Productivity Average Handling Time (AHT) Adherence & Attendance Revenue / Sales Targets (If Applicable) Attrition & Employee Engagement Requirements Minimum 4–6 years of experience in BPO / Contact Center Operations Minimum 1–2 years of experience in a leadership role (Operations Manager / Senior Team Leader) Strong understanding of contact center operations and KPI management Proven experience in people management, coaching, and performance improvement Excellent communication, stakeholder management, and problem-solving skills Strong analytical and reporting skills Ability to work under pressure in a fast-paced environment Preferred Qualifications Experience managing US or international accounts Exposure to Telecom, E-Commerce, or Customer Service accounts Knowledge of reporting tools and operational dashboards Lean / Six Sigma knowledge is a plus Work Environment Fast-paced, target-driven BPO / Contact Center environment Rotational shifts may be required based on business needs Core Competencies Leadership & People Management Operational Excellence KPI & Performance Management Client & Stakeholder Management Problem Solving & Decision Making Coaching & Team Development Data Analysis & Reporting

About the Role Talents Hub is recruiting a Hospitality Manager with strong Food & Beverage experience for a full-time opportunity in Cairo. The role is suited to hospitality professionals who can oversee day-to-day guest service and F&B operations, coordinate teams, maintain service standards, and support a smooth and efficient customer experience.<br>Key Responsibilities Oversee daily hospitality and food & beverage operations and ensure consistent service delivery. Lead, coordinate, and support front-of-house and F&B teams across shifts. Monitor guest service, team performance, presentation, hygiene, and operational standards. Coordinate staffing, shift handovers, service readiness, and day-to-day operational priorities. Handle guest feedback and service issues professionally and ensure timely resolution. Work closely with kitchen, service, housekeeping, stores, and support teams to maintain smooth operations. Support stock control, ordering, receiving, and basic cost awareness within the F&B operation. Ensure compliance with relevant SOPs, food safety, hygiene, and workplace procedures. Train and coach team members and help maintain a professional, customer-focused work environment. Prepare basic operational reports and escalate issues or improvement opportunities to management.<br>Candidate Profile Previous experience in hospitality operations with strong exposure to food & beverage service. Experience in hotels, restaurants, lounges, clubs, catering, aviation hospitality, or other high-volume guest-service environments is welcome. Candidates from supervisory, assistant manager, duty manager, restaurant manager, F&B supervisor, or similar operational backgrounds are encouraged to apply. Strong people-management, communication, customer-service, and problem-solving skills. Good understanding of service standards, hygiene, grooming, guest handling, and operational procedures. Comfortable working in a busy, shift-based environment and coordinating across multiple teams. Ability to work full-time in Cairo, including shifts, weekends, and public holidays when required.<br>Why Apply This opportunity offers experienced hospitality professionals the chance to take on a broad operational role combining team leadership, guest service, and F&B management. Applicants with transferable hospitality experience are encouraged to apply even if their current title is different. Application Instructions Apply directly through the Linked In job posting. Please ensure your CV clearly highlights your hospitality and F&B experience. Include your current location, notice period, and expected gross monthly salary in EGP where requested.

About Best for Eve: Best for Eve is a growing organization based in Cairo, Egypt, focused on delivering high-quality products and services that support everyday needs. We value innovation, reliability, and a strong customer-centric approach. We offer a supportive, inclusive, and respectful environment where team members are encouraged to contribute ideas, collaborate across functions, take ownership of their work, and continuously grow their careers.<br>Role Overview: We are looking for a highly motivated, full-time, on-site District Manager for the Cairo and Giza territories. In this role, you will be the driving force behind our sales and marketing activities. You will collaborate with cross-functional teams to enhance customer experience while leading and mentoring field teams to ensure the effective execution of our commercial and export strategies.<br>Key Responsibilities:Team Leadership: Manage, coach, and support field teams, ensuring daily operations run efficiently and promoting a culture of continuous improvement. Strategic Execution: Set and track sales targets, execute marketing campaigns, and align field efforts with established organizational workflows. Market Intelligence: Monitor market trends, competitor activity, and customer needs, translating insights into actionable, problem-solving plans. Stakeholder Engagement: Visit key accounts and build strong, respectful relationships with healthcare professionals, distributors, and internal partners. Administration & Reporting: Prepare accurate performance reports, coordinate with internal departments on pricing and supply, and ensure full compliance with company policies.<br>Qualifications:Experience: Proven experience in pharmaceutical sales and marketing at a district or area level. Leadership Skills: Strong people management skills with the capacity to work collaboratively with diverse teams and maintain a professional attitude. Strategic Ability: Demonstrated capability in territory planning, time-management, target setting, and performance monitoring. Education: Bachelor’s degree in Pharmacy, Science, Veterinary Medicine, or a related field (Advanced degrees or certifications are an advantage). Communication: Excellent negotiation and relationship-building skills, with professional fluency in English and Arabic (written and spoken). Technical Proficiency: Solid analytical skills, high attention to detail, and basic proficiency with digital tools, MS Office, and CRM/sales reporting platforms. Adaptability: Ability to manage multiple priorities under tight deadlines, work on-site in Cairo and Giza, and adapt to new responsibilities.

Company Description MSquare is a growing organization that focuses on delivering efficient, high-quality services and solutions to its clients. The company values operational excellence, continuous improvement, and collaborative teamwork. Employees at MSquare are encouraged to take ownership of their work, contribute ideas, and support cross-functional initiatives. The work environment is structured yet dynamic, offering opportunities to develop professionally and make a measurable impact on business performance. MSquare aims to build a culture based on integrity, accountability, and sustainable growth.<br>Role Description The Operations Manager at MSquare is a full-time, on-site role based in Cairo. This role is responsible for overseeing daily operations, ensuring processes run smoothly, efficiently, and in alignment with company goals. The Operations Manager will monitor key performance indicators, optimize workflows, manage resources, and coordinate with different departments to resolve operational issues. Responsibilities include implementing and refining standard operating procedures, supervising and supporting team members, and maintaining compliance with internal policies and external regulations. The role also involves preparing operational reports, identifying areas for improvement, and collaborating with leadership to support strategic initiatives and long-term planning.<br>Qualifications<br> Strong operations management skills, including process optimization, workflow design, and resource planning. Experience in performance monitoring and reporting, with the ability to analyze data and translate findings into actionable improvements. Proficient in team leadership and people management, including coaching, conflict resolution, and performance feedback. Solid organizational and time management skills to handle multiple priorities and meet deadlines in a fast-paced environment. Ability to collaborate effectively across departments and communicate clearly with stakeholders at different levels. Familiarity with standard business software tools (e.g., spreadsheets, presentation software, project management systems). Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced qualifications are an advantage. Prior experience in an operations or supervisory role, preferably in a similar industry or environment. Strong problem-solving and decision-making abilities, with attention to detail and a focus on quality and compliance. Fluency in English, with strong written and verbal communication skills; proficiency in Arabic is beneficial for local coordination.

<p>We're hiring for a Country Manager to lead the business in Egypt. The successful candidate will be responsible for establishing and growing the company's presence in the market, building strategic partnerships, developing the local team, and ensuring the achievement of commercial and operational objectives. Key Responsibilities Develop and execute the company's market-entry and growth strategy for Egypt. Take full responsibility for the country's commercial performance, revenue growth, profitability, and operational results. Identify new business opportunities, strategic partnerships, and potential B2B clients. Build and maintain strong relationships with corporate clients, partners, suppliers, government entities, and other key stakeholders. Lead business development activities, including prospecting, negotiations, contract management, and partnership development. Conduct market research and monitor industry trends, customer needs, competitor activities, and regulatory developments. Develop annual business plans, budgets, sales forecasts, and performance targets. Recruit, develop, and manage the local team while creating a high-performance and collaborative culture. Oversee day-to-day operations and ensure alignment with the company's regional standards, policies, and brand values. Collaborate closely with the UAE regional leadership team and provide regular updates on performance, opportunities, challenges, and market developments. Ensure compliance with Egyptian laws, regulations, licensing requirements, and company policies. Represent the company at industry events, networking activities, conferences, and business meetings.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications and Experience</b><p>Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field. An MBA is an advantage.</p><p>10 15 years of progressive experience in general management, commercial leadership, business development, sales, or operations.</p><p>Proven experience in launching, scaling, or managing a business, business unit, or country operation.</p><p>Strong B2B commercial experience is highly preferred.</p><p>Experience within the fitness, wellness, health, sports, hospitality, lifestyle, or related industries is an advantage but not mandatory.</p><p>Strong knowledge of the Egyptian market and established local business networks.</p><p>Demonstrated experience in developing strategic partnerships and managing senior-level client relationships.</p><p>Strong financial and commercial acumen, including budgeting, forecasting, and profit-and-loss management.</p><p>Proven leadership experience with the ability to recruit, motivate, and develop high-performing teams.</p><p>Excellent negotiation, communication, presentation, and stakeholder-management skills.</p><p>Entrepreneurial mindset with the ability to operate effectively in a fast-paced, expanding business.</p><p>Fluency in Arabic and English is required.</p><b>Key Competencies</b><ul><li>Strategic and commercial thinking</li><li>Business development and B2B sales</li><li>Market-entry and expansion experience</li><li>Leadership and team development</li><li>Financial and operational management</li><li>Relationship building and negotiation</li><li>Results orientation and accountability</li><li>Adaptability and problem-solving</li></ul>

The MEP Senior Manager is a strategic technical leader within the Facility Management function, responsible for overseeing the Mechanical, Electrical, and Plumbing (MEP) operations across the company's operational real estate assets following handover. This includes commercial, mixed-use, residential, and corporate facilities under active facility management. The role ensures the optimal performance, safety, sustainability, and cost-effective operation of all MEP systems through strong governance, proactive maintenance strategies, and effective leadership of multidisciplinary FM technical teams. Reporting to the Facility Management Director, the Senior Manager drives MEP excellence across day-to-day FM operations, vendor performance, technical standards, and long-term asset performance, aligned with organizational objectives. Key Responsibilities:• Lead and manage all MEP operations across the facility management portfolio, ensuring system reliability, efficiency, and compliance with applicable codes, regulations, and FM best practices.• Develop, implement, and continuously improve MEP maintenance strategies within the FM environment, including preventive, predictive, and corrective maintenance programs, to maximize asset uptime and lifecycle value.• Manage MEP-related operational and capital expenditures (Opex and Capex), including budgeting, forecasting, cost control, and lifecycle planning for managed assets.• Establish and enforce MEP technical standards, policies, and procedures across all FM-managed properties to ensure consistent, safe, and high-quality operations.• Drive energy efficiency, sustainability, and operational optimization initiatives across FM assets, including HVAC optimization, BMS utilization, power management, and water conservation.• Oversee MEP service providers, contractors, and specialist vendors, ensuring SLA compliance, cost efficiency, quality delivery, and effective risk management.• Collaborate with Projects, Development, and Handover teams to ensure the smooth transition of MEP systems into FM operations, including operational readiness, complete documentation, and compliance requirements.• Act as the senior technical escalation point for complex MEP operational issues across managed facilities, ensuring timely resolution with minimal disruption to operations.• Monitor regulatory updates, industry trends, and emerging technologies relevant to MEP and facility management operations, providing recommendations for continuous improvement and innovation.• Prepare and present MEP operational performance reports, risk assessments, and improvement plans to the Facility Management Director and senior leadership.• Perform any other duties and responsibilities assigned by the direct manager.- Education: Bachelor’s degree in mechanical engineering, Electrical Engineering, Facilities/Building Services Engineering, or a related technical discipline. Professional certifications (e.g., CEM, PMP, LEED, BREEAM, NFPA) are a plus. - Previous Experience: 10 years of progressive experience in MEP / building services / facilities management, with significant exposure to large-scale real estate portfolios. Demonstrated experience working with multidisciplinary teams, vendors, consultants, and stakeholders in complex operational settings.

STM is looking for Utilities and Electrical Distribution Manager responsible for managing and overseeing all utilities and electrical distribution systems across the organization’s projects. The role ensures reliable, safe, and efficient operation of electrical networks and utility services, including power distribution, substations, and infrastructure systems. The Manager leads site operations, coordinates with contractors and stakeholders, and ensures compliance with technical standards, regulatory requirements, and operational best practices.<br>Key Responsibilities Oversee the operation, maintenance, and performance of electrical distribution systems, including substations, transformers, switchgear, and power networks across all project sites. Manage utilities operations including electricity distribution, water supply coordination, and related infrastructure services. Ensure continuous and reliable power supply across projects, minimizing downtime and operational disruptions. Develop and implement preventive and corrective maintenance plans for all utilities and electrical systems. Monitor system performance, identify risks or faults, and ensure timely troubleshooting and resolution. Ensure compliance with local regulations, safety standards, and engineering best practices. Coordinate with contractors, consultants, and service providers for maintenance, upgrades, and new installations. Review technical designs, shop drawings, and specifications related to utilities and electrical distribution. Support project teams during construction, testing, commissioning, and handover phases. Manage operational budgets, control costs, and ensure efficient utilization of resources. Ensure proper documentation of systems, maintenance records, and technical reports. Collaborate with HSE teams to enforce safety standards and ensure safe working environments. Prepare periodic reports on system performance, incidents, and operational KPIs for management review.<br>- Education: Bachelor’s degree in Electrical Engineering or a related field. - Previous Experience: 10 + years of experience in utilities, electrical distribution, or infrastructure operations, preferably within large-scale projects or real estate developments. Proven experience in managing electrical networks, substations, and utility systems across multiple sites.- Special requirements: Strong expertise in electrical distribution systems, substations, and utilities infrastructure. Proven ability to manage site operations, contractors, and technical teams. Solid understanding of electrical safety standards, regulations, and compliance requirements. Strong problem-solving and troubleshooting capabilities in complex operational environments. Good financial awareness with experience in budgeting and cost control.