Operation Manager Jobs in Egypt

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>We are looking for an experienced Country Logistics Manager to lead and optimize end-to-end logistics operations across the country.</h4> <p>This role is responsible for overseeing warehousing, import/export activities, transportation, distribution, and third-party logistics providers while driving operational excellence and ensuring high service levels.</p> <h4>What you'll be doing</h4> <ul> <li>Lead and manage end-to-end logistics operations, including warehousing, freight imports & exports, transportation, distribution, and inventory management.</li> <li>Ensure client contracts are effectively managed and logistics KPIs are consistently achieved.</li> <li>Manage relationships with freight carriers and third-party logistics providers, negotiating commercial agreements and driving continuous service improvements.</li> <li>Develop and implement operational strategies, process improvements, and logistics projects aligned with business objectives.</li> <li>Ensure compliance with company logistics policies, procedures, and operational standards.</li> <li>Lead, coach, and develop the team, fostering a high-performance culture.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>10+ years of experience in logistics, supply chain, or warehouse operations within the retail or FMCG industry.</li> <li>Bachelor's degree in industrial engineering or a related field.</li> <li>Proven experience managing end-to-end logistics operations and third-party logistics providers.</li> <li>Strong leadership experience with the ability to manage large teams and drive operational performance.</li> <li>Excellent stakeholder management, communication, negotiation, and organizational skills.</li> <li>Results-oriented with a continuous improvement mindset and strong commercial awareness.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.</p><br><p>We are currently recruiting for a Country Manager to lead our Egypt operations on a full-time, permanent basis. This role will be based in Cairo.</p><br><p>The Country Manager is accountable for the successful implementation of ACCA's strategy within the market in accordance with established policies, agreed key performance indicators and targets within a market. A key focus of the role is to lead the identification and development of partnerships with employers, education providers, the local profession and other stakeholders within the market and regionally to achieve ACCA's growth, brand and recognition objectives. ​</p><br><p>The Job</p><br><p>Reporting to the Head of Eurasia and Middle East, this role:</p><br><ul><li><p>Provides leadership internally and externally to drive the delivery of ACCA's strategy and the long-term positioning of the ACCA brand within the market</p><br></li><li><p>Leads the development of the market in order to grow the business and lay the foundations for future growth</p><br></li><li><p>Owns and drives the delivery of key performance indicators and targets for the market</p><br></li><li><p>Leads the development of relationships with key employers, universities and learning providers to enhance business performance and build an ecosystem in the market that allows for long-term growth</p><br></li><li><p>Leads the development of relationships with government, key institutions, professional bodies and other influential stakeholders in order to enhance ACCA's recognition, influence, reputation and profile within the market</p><br></li><li><p>Works collaboratively with a wide range of internal stakeholders to leverage global resources and solutions</p><br></li><li><p>Ensures clear communication of market insights and requirements to global teams in order to enhance value propositions and leverage growth opportunities</p><br></li><li><p>Engages with key members to build advocacy, trust and reputation</p><br></li><li><p>Takes personal legal, regulatory and/or financial responsibility for ACCA's operations in-country as required by local legislation</p><br></li><li><p>Ensures that ACCA's policies and procedures are embedded within the market and that relevant local legal and regulatory requirements are met</p><br></li><li><p>Prepares and manages an approved budget for the development, administration, and activities of ACCA in the market and submits periodic reports as required.</p><br></li></ul><p>The Person</p><br><p>The ideal candidate for this role will have:</p><br><ul><li><p>Demonstrable experience of providing leadership in a business or market development role ideally in a professional services or education environment</p><br></li><li><p>In depth understanding of the local business environment and accounting community</p><br></li><li><p>Ability to think strategically and develop long-term plans</p><br></li><li><p>Excellent interpersonal skills with the ability to build long term, high quality, trusted relationships up to and including board level</p><br></li><li><p>Outstanding communicator with excellent presentation skills, both written and oral</p><br></li><li><p>Excellent influencing and negotiation skills</p><br></li><li><p>Highly motivated, proactive and enthusiastic with the ability to plan and organise work to meet stretching targets</p><br></li><li><p>Commercially orientated and results driven with proven ability to adapt to a constantly changing environment</p><br></li><li><p>Prior experience of successful delivery within ACCA's Relationships portfolio would be an advantage.</p><br></li></ul><p>We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.<br> <br>We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.<br> <br>For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.</p><br><br> </div>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646 m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <br> <h4>Job description</h4> <p>Maintain and improve the CHAMP safety and health program, including recurrent training materials.<br> Directly correspond with the Project Manager and Area Safety, Health & Environment Manager on all health and safety concerns.<br> Participate in operations meetings, covering all health and safety topics, recommendations and requests.<br> Investigate all work-related incidents/injuries to identify and verify incident origin and possible work-related hazards, develop and implement controls, and communicate lessons learned.<br> Establish and take necessary action to correct any violation or unsafe work practices statewide.<br> Participate in client safety meetings and programs as requested.<br> Execute safety audits or inspections on a routine unannounced basis.<br> Maintain and inspect all OSHA logs and files for all locations and facilities.<br> Develop, maintain, and enforce building and campus inspections for code or OSHA violations at all program related locations and facilities.<br> Develop, manage, and advise in the proper use of the drug/alcohol testing procedures for all program related locations and facilities.<br> Research, review, and approve all safety training lesson plans and training materials.<br> Coordinate with the Program Training Manager any safety training required by regulations, laws, or policies pertaining to control room and field operations.<br> Inform and update program employees across the state of new or current safety news, trends, and information by email messages, bulletin boards, or lectures and presentations.<br> Maintain a Safety and OSHA Standards Manual with the following policies and procedures for all locations and facilities: Emergency Action Plan, Fire Prevention Plan, Exposure Control Plan, Hazardous Communication Policy, Lockoutu2013Tagout Policy, Accident and Injury Reporting, others as identified.<br> Perform instructor duties for employees on safety and health related topics, coordinating as necessary with the Program Training Manager. Subjects will include OSHA required topics, Red Cross First Aid and CPR, National Safety Council Defensive Driving Course.</p> <br> <h4>Qualifications</h4> <p><strong>Competencies</strong></p> <ul> <li>Strong leadership capability with the ability to influence safety culture, drive accountability, and partner effectively with leaders at all levels of the organization.</li> <li>Deep knowledge of environmental, health, and safety regulations, including OSHA standards, and the ability to apply them in a manufacturing environment.</li> <li>Demonstrated skill in risk assessment, incident investigation, root cause analysis, and corrective action planning.</li> <li>Excellent written and verbal communication skills, including the ability to present recommendations, training, and performance updates to site leadership and senior management.</li> <li>Ability to lead cross-functional initiatives, manage multiple priorities, and work independently in a fast-paced, multi-site environment.</li> <li>Strong analytical and problem-solving skills with the ability to interpret safety data, identify trends, and recommend practical improvements.</li> <li>Commitment to continuous improvement, operational excellence, and building sustainable safety processes and procedures.</li> </ul> <p><strong>Minimum qualifications:</strong><br> Bacheloru2019s degree in Occupational Health and Safety, Safety Engineering, Environmental Health, or a related field.<br> Expert knowledge of federal and state OSHA standards and related environmental, health, and safety regulations.</p> <p><strong>Preferred qualifications:</strong><br> Recognized ASSE qualifications, OSHA 30-hour certification, and EPA, DEP, or other environmental certifications.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Manager - Compliance | MAF Entertainment | Risk Management<br><strong>ROLE SUMMARY</strong><br>Compliance Manager – Investigations: Leads internal investigations into legal, ethical, and policy violations across MAF Entertainment and MAF Lifestyle, while supporting compliance through risk assessments, monitoring, and employee training.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead and conduct end-to-end investigations into ethics, compliance, policy, and legal violations across the organization.</li><li>Prepare investigation plans, gather evidence, conduct interviews, and produce objective investigation reports with recommendations.</li><li>Manage case tracking, ensure timely closure, and coordinate with HR, Legal, Operations, and external authorities when required.</li><li>Recommend disciplinary actions, corrective measures, and coaching interventions based on investigation outcomes.</li><li>Monitor corrective action implementation, identify root causes, and drive improvements to policies, processes, and controls.</li><li>Support digitalization and automation of investigation records, evidence management, reporting, and compliance workflows.</li><li>Prepare compliance reports, trend analyses, and governance updates to help leadership mitigate risks and strengthen ethical culture.</li><li>Support compliance programs through policy development, risk assessments, monitoring activities, audits, and employee training initiatives.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in Law, Business Administration, Risk Management, Criminology, or a related field; professional compliance, audit, fraud, or risk certifications are preferred.</li><li>5–8 years of experience in Compliance, Investigations, Ethics, Risk Management, Internal Controls, Audit, or Governance, with managerial experience preferred.</li><li>Strong knowledge of investigations, ethics hotline case management, compliance risk assessments, and mitigation planning.</li><li>Experience in stakeholder management, compliance reporting, dashboards, automation tools, and analytics.</li><li>Strong understanding of labor laws, investigation frameworks, and regulatory compliance requirements.</li><li>High integrity, ethical judgment, attention to detail, problem-solving abilities, and the capability to manage confidential matters and build trust across all organizational levels.</li></ul> <br> </div>

Hospitality HR Manager – Nile Cruise Brand???? Location: Cairo, Egypt (Office-Based)???? Company: Minova Global Tours – Luxury Nile Cruise Division???? Employment Type: Full-time About UsMinova Global Tours is a leading luxury travel company specializing in exceptional travel experiences across Egypt and the Middle East. As we continue to expand our luxury Nile Cruise operations, we are looking for an experienced Hospitality HR Manager to build, lead, and develop our people strategy across our fleet and hospitality operations. This is an exciting opportunity for an HR professional with a strong hospitality background who is passionate about attracting top talent, developing high-performing teams, and creating an outstanding employee experience.<br>Key Responsibilities Develop and implement HR strategies aligned with the company's business objectives. Lead the full recruitment lifecycle for onboard and shore-based hospitality positions. Design and execute talent acquisition strategies to attract top hospitality professionals. Oversee onboarding, orientation, and employee integration programs. Manage employee relations while fostering a positive and inclusive work culture. Develop performance management systems, employee evaluations, and career development plans. Create training and development programs to improve service quality and leadership capabilities. Ensure compliance with Egyptian labor laws and company policies. Manage compensation, benefits, and employee engagement initiatives. Partner with department heads to forecast workforce requirements. Develop succession planning and talent retention strategies. Handle disciplinary procedures, grievances, and conflict resolution professionally. Monitor HR metrics and provide strategic reports to senior management. Support company growth through organizational development initiatives.<br>Requirements Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field. Minimum 5 years of HR management experience within the hospitality industry. Previous experience with hotels, luxury resorts, Nile Cruises, or tourism companies is highly preferred. Strong understanding of Egyptian labor law and HR best practices. Proven experience in recruitment, employee relations, performance management, and training. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced hospitality environment. Strong organizational and problem-solving skills. Proficiency in Microsoft Office and HR management systems. Fluent in English and Arabic (written and spoken).<br>Preferred Qualifications Please answer the following when applying:Experience managing HR for multiple hospitality properties or vessels. Background in luxury hospitality or cruise operations. HR certifications are considered a strong advantage.<br>What We Offer Competitive salary package. Career growth within a rapidly expanding luxury hospitality company. Professional development and training opportunities. Collaborative and dynamic work environment. Opportunity to shape the culture and people strategy of a growing luxury Nile Cruise brand.<br>Application Questions Please answer the following when applying:What is your expected monthly salary (EGP)? How many years of HR experience do you have in the hospitality industry? Which hospitality sectors have you worked in? (Hotels, Nile Cruises, Resorts, Restaurants, Tourism Companies, Other) Have you managed recruitment for operational hospitality staff (housekeeping, F&B, front office, kitchen, etc.)? Are you willing to work full-time from our Cairo office?<br>If you are passionate about building exceptional hospitality teams and want to play a key role in the success of one of Egypt's growing luxury Nile Cruise brands, we'd love to hear from you. Apply now!

Hospitality HR Manager – Nile Cruise Brand???? Location: Cairo, Egypt (Office-Based)???? Company: Minova Global Tours – Luxury Nile Cruise Division???? Employment Type: Full-time About UsMinova Global Tours is a leading luxury travel company specializing in exceptional travel experiences across Egypt and the Middle East. As we continue to expand our luxury Nile Cruise operations, we are looking for an experienced Hospitality HR Manager to build, lead, and develop our people strategy across our fleet and hospitality operations. This is an exciting opportunity for an HR professional with a strong hospitality background who is passionate about attracting top talent, developing high-performing teams, and creating an outstanding employee experience.<br>Key Responsibilities Develop and implement HR strategies aligned with the company's business objectives. Lead the full recruitment lifecycle for onboard and shore-based hospitality positions. Design and execute talent acquisition strategies to attract top hospitality professionals. Oversee onboarding, orientation, and employee integration programs. Manage employee relations while fostering a positive and inclusive work culture. Develop performance management systems, employee evaluations, and career development plans. Create training and development programs to improve service quality and leadership capabilities. Ensure compliance with Egyptian labor laws and company policies. Manage compensation, benefits, and employee engagement initiatives. Partner with department heads to forecast workforce requirements. Develop succession planning and talent retention strategies. Handle disciplinary procedures, grievances, and conflict resolution professionally. Monitor HR metrics and provide strategic reports to senior management. Support company growth through organizational development initiatives.<br>Requirements Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field. Minimum 5 years of HR management experience within the hospitality industry. Previous experience with hotels, luxury resorts, Nile Cruises, or tourism companies is highly preferred. Strong understanding of Egyptian labor law and HR best practices. Proven experience in recruitment, employee relations, performance management, and training. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced hospitality environment. Strong organizational and problem-solving skills. Proficiency in Microsoft Office and HR management systems. Fluent in English and Arabic (written and spoken).<br>Preferred Qualifications Please answer the following when applying:Experience managing HR for multiple hospitality properties or vessels. Background in luxury hospitality or cruise operations. HR certifications are considered a strong advantage.<br>What We Offer Competitive salary package. Career growth within a rapidly expanding luxury hospitality company. Professional development and training opportunities. Collaborative and dynamic work environment. Opportunity to shape the culture and people strategy of a growing luxury Nile Cruise brand.<br>Application Questions Please answer the following when applying:What is your expected monthly salary (EGP)? How many years of HR experience do you have in the hospitality industry? Which hospitality sectors have you worked in? (Hotels, Nile Cruises, Resorts, Restaurants, Tourism Companies, Other) Have you managed recruitment for operational hospitality staff (housekeeping, F&B, front office, kitchen, etc.)? Are you willing to work full-time from our Cairo office?<br>If you are passionate about building exceptional hospitality teams and want to play a key role in the success of one of Egypt's growing luxury Nile Cruise brands, we'd love to hear from you. Apply now!

The Facility Management Director is a senior leadership role responsible for the strategic direction, governance, and performance of all hard services across the company’s real estate portfolio. This includes Mechanical, Electrical, Plumbing (MEP), civil works, utilities, energy systems, and building fabric. The role ensures that all assets operate safely, efficiently, sustainably, and in full compliance with regulatory and operational standards. Reporting to the Operations Senior Director, the Director drives operational excellence, lifecycle asset optimization, cost efficiency, and continuous improvement across the FM hard services function.<br>Job Responsibilities:<br>Define and lead the hard services strategy across the FM arm, ensuring alignment with operational objectives, asset lifecycle plans, and long-term value creation. Oversee the performance, reliability, and compliance of all MEP systems, civil assets, utilities, and infrastructure across the real estate portfolio. Establish and enforce hard services governance frameworks, technical standards, policies, and procedures to ensure consistency, safety, and quality. Own the hard services operating model, including preventive, predictive, and corrective maintenance strategies to optimize system uptime and asset longevity. Lead Opex and Capex planning for hard services, ensuring effective budgeting, forecasting, cost control, and investment prioritization. Drive energy efficiency, sustainability, and ESG-related initiatives in coordination with relevant stakeholders, including utilities optimization and automation. Oversee vendor, contractor, and service provider performance, ensuring compliance with SLAs, contractual obligations, and risk management requirements. Partner with development, projects, and handover teams to ensure smooth transition of assets from construction to operations and readiness for occupancy. Act as the executive escalation point for critical technical incidents, system failures, and operational risks, ensuring timely and effective resolution. Develop and lead senior technical leadership teams, ensuring capability building, succession planning, and high-performance culture within hard services. Monitor regulatory changes, industry best practices, and emerging technologies to continuously enhance FM hard services delivery. In addition to any other tasks assigned by the direct manager<br>Job Requirements:<br>Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, or a related engineering discipline. Minimum 5 years in a leadership role of progressive experience in facilities management, hard services, or building services within large-scale real estate portfolios. Proven experience managing multi-site assets, large teams, and multiple service providers in mixed-use, commercial, or residential environments. Expert-level technical knowledge of MEP systems, civil assets, utilities, building automation, and relevant regulatory standards. Strong strategic, financial, and operational leadership capabilities with full accountability for hard services performance. Excellent stakeholder management, communication, and decision-making skills. Proven ability to lead transformation, optimize asset performance, and drive continuous improvement at scale.

Senior HR Manager – Real Estate & Construction Reports to: CEO & Group HR Director Department: Human Resources Industry: Real Estate & Construction Location: [Location]Employment Type: Full-time Job Summary We are seeking an experienced and commercially driven Senior HR Manager to lead the human resources function for a dynamic real estate and construction organization. Reporting directly to the CEO and Group HR Director, the role will provide strategic and operational HR leadership across corporate, development, project, engineering, construction, and site-based teams. The successful candidate will have strong experience in real estate, construction, property development, or related industries, with a proven ability to operate in fast-paced, project-driven environments. The role will be responsible for translating business objectives into effective people strategies while ensuring strong employee engagement, organizational effectiveness, talent development, and compliance. Key Responsibilities Strategic HR Leadership Partner with the CEO, Group HR Director, and senior leadership team to develop and execute the organization's people strategy. Align HR initiatives with business objectives, development plans, construction projects, and organizational growth. Provide strategic advice on workforce planning, organizational structure, succession planning, and people-related business decisions. Lead HR transformation and continuous improvement initiatives across the organization. Workforce Planning & Talent Acquisition Develop workforce plans aligned with current and future real estate and construction projects. Lead recruitment strategies for corporate, technical, engineering, project management, construction, and site-based positions. Build strong talent pipelines for critical and hard-to-fill roles. Partner with hiring managers to ensure timely recruitment and effective workforce deployment. Develop succession plans for key positions and high-potential employees. Employee Relations & Engagement Provide senior-level guidance on employee relations, performance issues, disciplinary matters, grievances, and conflict resolution. Foster a high-performance, collaborative, and accountable workplace culture. Lead employee engagement initiatives and monitor organizational climate. Support leadership in managing organizational change, restructuring, and workforce transitions. Performance Management & Development Manage and continuously improve the performance management framework. Establish effective objectives, KPIs, appraisal processes, and performance improvement plans. Identify capability gaps and work with management to develop appropriate training and development programs. Support leadership development and succession planning initiatives. Compensation & Benefits Partner with the Group HR function to ensure competitive and internally equitable compensation structures. Support salary reviews, incentive schemes, annual compensation cycles, and benefits programs. Conduct market benchmarking and provide recommendations based on business and market requirements. HR Operations & Compliance Ensure effective delivery of core HR operations, including contracts, onboarding, employee records, attendance, leave, payroll coordination, and offboarding. Ensure compliance with applicable labor laws, regulations, company policies, and HR best practices. Develop, review, and implement HR policies and procedures. Maintain accurate HR reporting and workforce data for senior management. Construction & Project Workforce Management Develop HR strategies suitable for project-based and site-based workforces. Support manpower mobilization and demobilization in line with project schedules. Partner with project and construction management to address workforce requirements, productivity, retention, and employee relations. Ensure appropriate HR support for project sites and operational teams. Monitor workforce costs and staffing levels against approved project budgets. HR Analytics & Reporting Prepare regular HR reports and dashboards for the CEO and Group HR Director. Monitor key metrics including headcount, turnover, recruitment, absenteeism, workforce cost, performance, and employee engagement. Use HR data and analytics to identify trends and recommend business actions. Candidate Profile Education Bachelor's degree in Human Resources, Business Administration, or a related discipline. Professional HR qualification such as CIPD, SHRM, or equivalent is preferred. Experience8–12+ years of progressive HR experience, including significant experience in a senior HR management position. Strong experience within real estate, construction, property development, engineering, infrastructure, or a related project-based environment. Demonstrated experience supporting both corporate and operational/site-based employees. Experience working directly with CEOs, Group HR Directors, and senior leadership teams. Proven experience managing recruitment, employee relations, performance management, organizational development, and HR operations. Key Competencies Strategic and commercial HR mindset. Strong knowledge of construction and project-based workforce environments. Excellent leadership and stakeholder-management skills. Strong employee relations and conflict-resolution capabilities. Excellent communication, negotiation, and influencing skills. Strong analytical and problem-solving ability. Ability to work independently while operating effectively within a group HR structure. High level of integrity, confidentiality, and professional judgment. Strong understanding of HR policies, procedures, and employment legislation. Ability to manage multiple priorities in a fast-paced business environment. Key Performance Indicators Achievement of workforce and recruitment plans. Quality and speed of talent acquisition. Employee retention and engagement. Effective performance management and succession planning. Workforce cost optimization. HR compliance and operational effectiveness. Successful HR support for construction and real estate projects. Leadership and employee satisfaction with HR services. Successful implementation of strategic HR initiatives.

Information Security & Risk Manager<br><br> Job Details<br><br>Position Title: Information Security & Risk Manager<br><br>Department: Technology Services / IT<br><br>Reports To: Information Security / CTO<br><br>Employment Type: Permanent<br><br>Location: Maadi, Degla - On-site<br><br>Grade: As per organizational structure<br><br>Direct Reports: As per approved organizational structure<br><br> Job Purpose<br><br>The Information Security & Risk Manager is responsible for leading the organization's Information Security and Cyber Risk function. The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.<br><br>The role provides strategic and operational leadership across Information Security Governance, Risk & Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness.<br><br> Key Accountabilities & Deliverables<br><br>The role will be accountable for the development, implementation, and continuous improvement of:<br><br>Information Security Strategy and Cybersecurity Roadmap Information Security policies, standards, procedures, and guidelines Information Security Management System (ISMS) Enterprise IT and Cybersecurity Risk Register Information Security Risk Assessment Reports Risk Treatment and Remediation Plans Security Compliance Reports, including ISO 27001 and applicable regulatory requirements Cybersecurity Control Framework and Control Effectiveness Reports Vulnerability Assessment and Penetration Testing (VAPT) Reports Cybersecurity Incident Reports and Root Cause Analysis (RCA) Security Monitoring and Threat Dashboards Cybersecurity KPI and KRI Dashboards Identity and Access Management (IAM) Policies, Models, and Access Matrices Data Classification and Data Protection Framework Internal and External Audit Reports and Evidence Repository Audit Findings and Remediation Tracking Business Continuity and Disaster Recovery (BCP/DR) Security Alignment Security Awareness and Training Programs and Reports Regulatory Assessments, submissions, and compliance evidence<br><br>B. Information Security Risk Management C. Security Operations & SOCD. Cybersecurity Incident Response E. Governance, Risk & Compliance F. Data Protection & Privacy G. Vulnerability & Security Testing H. Identity & Access Management I. Security Awareness & Culture J. Business Continuity & Disaster Recovery<br><br> Key Responsibilities Information Security Strategy & Governance Define, develop, and execute the organization's Information Security Strategy and cybersecurity roadmap Own and continuously improve the Information Security Management System (ISMS) Develop and maintain information security policies, standards, procedures, and guidelines Establish effective cybersecurity governance frameworks aligned with business objectives Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership Establish and monitor security KPIs, KRIs, and performance metrics Ensure information security requirements are incorporated into technology initiatives, projects, and business processes Lead regular information security and cybersecurity risk assessments across the organization Own and maintain the enterprise IT and cybersecurity risk register Identify, assess, prioritize, and communicate information security risks Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies Translate technical cybersecurity risks into business impact and communicate them effectively to senior management Monitor the organization's overall cyber risk profile and provide recommendations for risk reduction Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers Ensure effective security monitoring, threat detection, investigation, and response capabilities Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies Establish and monitor security incident management processes Review security alerts, incidents, trends, and threat intelligence Ensure appropriate escalation and response mechanisms are in place for critical security events Monitor and improve the effectiveness of security controls and operational processes Lead the organization's cybersecurity incident response capability Ensure effective detection, containment, eradication, recovery, and post-incident activities Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP) Conduct regular incident response exercises and simulations Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed Track corrective and preventive actions resulting from security incidents Ensure lessons learned are incorporated into security controls and processes Lead Information Security Governance, Risk, and Compliance (GRC) activities Ensure compliance with applicable regulatory and industry requirements, including:National Cybersecurity Authority (NCA) requirements Saudi Personal Data Protection Law (PDPL) National Data Management Office (NDMO) requirements, where applicable ISO/IEC 27001Other applicable cybersecurity and data protection regulations Coordinate internal and external security audits and assessments Manage audit evidence collection and maintain an organized security evidence repository Track audit findings, remediation plans, and closure status Prepare management and regulatory compliance reports Support regulatory assessments, reviews, and submissions as required Establish and maintain data protection and information classification frameworks Ensure appropriate security controls are implemented for sensitive and personal data Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements Establish appropriate data access, handling, retention, and protection controls Support privacy and data protection risk assessments where required Oversee vulnerability management activities across IT environments Coordinate Vulnerability Assessments and Penetration Testing (VAPT) Review vulnerability and penetration testing reports Ensure security vulnerabilities are appropriately prioritized based on business risk Track remediation activities and validate closure of critical and high-risk vulnerabilities Ensure security testing is incorporated into relevant technology projects and systems Establish and maintain IAM policies, standards, and access control frameworks Ensure appropriate access governance and segregation of duties Review privileged access and high-risk accounts Support periodic user access reviews and access recertification Ensure access controls align with business requirements and security policies Develop and implement an organization-wide security awareness program Lead cybersecurity awareness campaigns and security training Implement phishing simulation and social engineering awareness programs Monitor employee security awareness performance and identify improvement areas Promote a strong cybersecurity culture across all business functions Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans Participate in BCP/DR risk assessments and exercises Ensure critical systems have appropriate security, recovery, and resilience controls Support testing and continuous improvement of security-related recovery procedures Qualifications & Experience<br><br>Minimum Qualifications<br><br>Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related discipline CISSP or CISM certification - Mandatory ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred NCA-related cybersecurity accreditation or certification is preferred<br><br>Minimum Experience<br><br>8-10 years of professional experience in Information Security / Cybersecurity At least 3 years of experience in a cybersecurity or information security management/leadership role Proven experience managing enterprise cybersecurity programs and security teams Proven experience in GRC, risk management, security operations, and incident response Proven experience working with regulatory compliance, audits, and cybersecurity frameworks Technical & Professional Skills<br><br>The successful candidate should demonstrate:<br><br>Strong knowledge of cybersecurity frameworks, standards, and best practices Deep understanding of NCA, PDPL, NDMO, ISO 27001, and applicable data protection requirements Strong expertise in Governance, Risk, and Compliance (GRC) Experience with SOC operations and SIEM platforms such as Microsoft Sentinel, Splunk, or equivalent Strong understanding of vulnerability management and penetration testing Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP) Strong understanding of IAM and access governance Knowledge of data protection, data classification, and data governance Strong understanding of secure architecture and security controls Ability to develop and monitor cybersecurity KPIs and KRIsStrong audit and regulatory assessment experience Ability to assess and communicate cybersecurity risks in terms of business impact Strong strategic thinking and high-level decision-making capability Excellent leadership and people-management skills Ability to manage cross-functional teams and stakeholders under pressure Strong communication, presentation, and reporting skills Bilingual proficiency in Arabic and English Leadership Competencies Strategic Thinking Cybersecurity Leadership Risk-Based Decision Making Stakeholder Management Executive Communication Team Leadership & Development Problem Solving Crisis and Incident Management Governance & Accountability Continuous Improvement Business Acumen Change Management<br><br>Special Requirements<br><br>Ability to work effectively in a fast-paced and dynamic environment Ability to manage cybersecurity incidents and critical security situations Willingness to participate in security incident response and escalation activities when required Strong confidentiality and professional integrity Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to more balanced, sustainable and resilient development. Our almost 25,000 employees operate across over 70 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.<br><br>Our award-winning buildings consultancy unit at Egis UK (previously Thomas & Adamson) specialise in project management, cost management, building surveying and construction safety services. On recently joining the Egis Group, T&A had been supporting and leading organisations through the challenges of procuring, delivering and operating their built assets across the UK for over 90 years. The personalised nature of their expertise and advice gives our clients what they really want - greater confidence, more time and increased return on investment.<br><br>Due to continued growth, we now have an exciting opportunity for an Assistant Project Manager to join our team in London. <br><br><br><br>Job Description<br><br>We are seeking an experienced and dynamic Project Manager to join our organisation for a prestigious hotel hospitality construction project in Cairo, Egypt. In this pivotal role, you will lead complex, multi-faceted hotel construction initiatives from conception through successful delivery and operational handover, ensuring exceptional outcomes that enhance guest experience, operational excellence, and brand compliance.<br><br>Develop comprehensive Project Management Plans with clear project strategy, communication protocols, and master programmes identifying key milestones, deliverables, and critical path activities Conduct feasibility studies and develop strategic roadmaps aligned with hotel operator business objectives, guest experience requirements, and hospitality brand standards Lead project meetings and maintain strong professional relationships with colleagues, clients, contractors, and project teams based on mutual respect and integrity Oversee the production of Request for Proposals and tender documentation for hospitality-specific construction services and operational systems Review and evaluate tender submissions, negotiating with contractors to secure best value whilst ensuring compliance with hospitality standards Lead risk review workshops and value engineering initiatives to identify opportunities and mitigate challenges throughout the hotel construction lifecycle Monitor project performance against established KPIs, quality benchmarks, and hospitality-specific compliance requirements Assess contractor claims for delay events and work with commercial teams to minimise impact on hotel opening schedules Monitor and report on contractor progress, commercial matters, and project delivery status, ensuring compliance with hospitality standards and regulatory requirements Assess quality standards on-site with particular attention to guest-facing areas, issuing instructions for defect rectification Coordinate pre-opening inspections, operational testing, and staff familiarisation activities to ensure seamless transition to hotel operations Maintain rigorous document management and manage project close-out documentation Develop and manage project budgets, tracking expenditures, controlling costs, and forecasting financial performance across all construction phases Lead, mentor, and support project team members, fostering a collaborative work environment aligned with hospitality excellence principles Oversee and review the work of sub-consultants and directly appointed team members, ensuring alignment with project objectives<br><br><br>Qualifications<br><br>Required Qualifications:<br><br>Education & Certifications:<br><br>Bachelor's degree or equivalent in Project Management, Engineering, Construction Management, or related field Professional project management certification (PMP, PRINCE2, APM, or equivalent)<br>*Experience*<br><br>Minimum 25+ years of project management experience in complex, multi-stakeholder hospitality and hotel construction environments Extensive track record successfully delivering large-scale hotel construction projects from conception through operational handover Proven expertise managing hospitality-specific construction projects, including pre-opening coordination and operational transition Strong background in contract management, procurement processes, and commercial negotiations within the hospitality construction sector Established expertise in risk management frameworks, value engineering, and cost optimisation initiatives<br>*Technical Skills & Tools*<br><br>Advanced proficiency in Microsoft Office suite (Excel, Word, Power Point) Proficiency in MS Project or equivalent project management software Strong analytical and financial modelling capabilities<br>*Core Competencies*<br><br>Exceptional interpersonal and communication skills, both written and verbal Proven leadership and team management abilities with experience mentoring and developing project teams Excellent organisational and time management skills Demonstrated ability to analyse complex information and make sound strategic decisions Strong problem-solving and critical thinking skills with a strategic, visionary perspective Results-oriented with a strong client-centric focus and proven track record of delivering exceptional outcomes Calm, decisive, and resilient under pressure with extensive experience navigating complex project challenges Collaborative team player with strong emotional intelligence and inclusive leadership approach<br>**Preferred Qualifications**<br><br>Advanced degree (MBA or Master's in Project Management) Familiarity with international or multicultural project environments and cross-border hotel development Knowledge of relevant hospitality industry standards, building codes, and best practices

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.</li><li>Ensures integration of departmental goals in game plans</li><li>Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations</li><li>Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation</li><li>Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job</li><li>Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.</li><li>Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.</li><li>Manage all business and functions of the F&amp;B Department.</li><li>Maximise the department’s profitability through operations.</li><li>Manage operations to ensure the highest quality delivery of food and beverage products and service.</li><li>Control and analyse the below points:</li><li>Sales and costs</li><li>Display quality and service standards of F&amp;B products</li><li>Ensure proper use, protection and maintenance of departmental utensils.</li><li>Conduct activities to increase customer satisfaction and, enhance service quality.</li><li>Mentor and Follow-up monthly employees turnover&nbsp;</li><li>Consolidate business relationships between employees in the department.</li><li>Responsible for preparing training programmes for the F&amp;B Department and the trainings of employees in his/her department.</li><li>Organise meetings to obtain data and achieve results.</li><li>Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.</li><li>Make plans with department managers in order to deliver successful organisations within the hotel.</li><li>Attend departmental meetings and the Management meeting according to the hotel management calendar.</li><li>Update the below areas related to food and beverages according to the hotel’s policies and procedures:</li><li>Finance, standards, employees and trainings, outlets and recreation/entertainment</li><li>Conduct promotional activities to increase sales and conduct meetings for banquet organisations</li><li>Ensure protection, maintenance and replacement of materials and utensils.</li><li>Prepare and monitor monthly and annual F&amp;B departmental budget.</li><li>Arrange for minimum and maximum storage of materials and utensils that belong to the F&amp;B Department.</li><li>Contribute to preparing the hotel’s income plans and marketing programmes.</li><li>Research opportunities for professional self-development.</li><li>Deliver the income and expenses of the F&amp;B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.</li><li>Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.</li><li>Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&amp;B Department employees’ commitment to the facilities.</li><li>Ensure order and control of communication, as effective communication will also increase productivity in the F&amp;B Department.</li><li>Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.</li><li>Conduct brainstorming sessions and group work to unleash employees’ talents.</li><li>Take part in the Food Safety Team and attend MR meetings.</li><li>Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education/Experience: </strong>4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods.</li><li><strong>Foreign Language:</strong>&nbsp; Sufficient level of English to communicate effectively with guests and employees.</li><li><strong>Courses and Training:</strong> Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</li><li><strong>Computer Literacy:</strong> MS Office applications.</li><li><strong>Skills:</strong> Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The Digital Marketing Manager is responsible for planning and executing a comprehensive digital marketing strategy that raises brand awareness and drives sales for the Al-Futtaim Group Real Estate & CFC brands. Reporting to the Head of Marketing, the manager will lead the digital performance management, overseeing digital channels and social media optimization. The role requires aligning strategies with the regional team and handling coordination with digital agencies, ensuring a strong digital presence and technological innovation in the real estate sector.</p> <h4>What You Will Do</h4> <strong>Strategy Development and Management</strong><br> <li>Responsible for planning, developing, implementing and managing the digital marketing strategy that promotes our brand awareness and generates sales.</li> <li>Prepare and manage the digital marketing budget.</li> <li>Build the digital marketing road map.</li> <li>Achieve the set digital marketing plan while aligning with annual marketing objectives.</li> <li>Best use of budget; cost versus benefit value.</li> <strong>Performance and Optimization</strong><br> <li>Oversee and promote the company's digital platforms, channels and social media accounts.</li> <li>Ensure brands are fully optimized and managed properly (SEO/SEM).</li> <li>Monitor and evaluate competition digital work.</li> <li>Increase the number of followers on all our social media pages.</li> <li>Deliver regular reports on the real estate industry digital marketing activities.</li> <li>Increase visitation, time on site and delivery of best practice agreed in digital plan.</li> <strong>Coordination and Agency Management</strong><br> <li>Align with the regional digital marketing team to ensure brand consistency.</li> <li>Comply with the regional branding strategy.</li> <li>In charge of digital agencies tenders procedures when needed.</li> <li>Coordinate digital work with digital agencies.</li> <li>Perform digital media buying when needed.</li> <li>Ensure efficiency of agency campaign outcomes and savings on media buying.</li> <strong>Team Development and Communication</strong><br> <li>Manage and develop the digital marketing executive.</li> <li>Assist marketing team on technical related requirements from the media agency.</li> <li>Development of the marketing executive technically.</li> <li>Maintain smooth daily line of communication with digital agencies.</li> <strong>Performance Measurement and Technological Advancement</strong><br> <li>Measure ROIs and set KPIs for digital campaigns.</li> <li>Evaluate effectiveness of plans with ROI and delivery of KPI metrics.</li> <li>Stay up-to-date with digital technology developments and real estate digital marketing and industry updates.</li> <li>Introduce new technologies to our plan if and when seen needed.</li> <h4>Required Skills to Be Successful</h4> <li>Strong digital marketing experience and strategy development.</li> <li>Proficiency in media buying and SEO/SEM optimization.</li> <li>Excellent interpersonal and negotiation skills.</li> <li>Ability to manage and develop a digital marketing team.</li> <h4>What Qualifies You for the Role</h4> <li>Bachelor's degree in Commerce, Arts, or a marketing-related major.</li> <li>Minimum 5-7 years of experience in digital marketing.</li> <li>Proficiency in MS Office and Mac.</li> <li>Experience with media buying and digital marketing tools.</li> <li>Skills in Adobe Photoshop and Illustrator are a plus.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools. By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development. In your role as an International Sales &amp; Business Development Manager for Egypt and North Africa , you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers). You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria. You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions. You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to order intake , revenue growth , and cash performance . Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling) You must meet your objectives (order intake and quality of the OI). You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years. Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to: Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature To closely track your opportunity target in close collaboration with your partner network Internal commercial reporting Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments. Work in full collaboration with Hitachi SRS Segments and Markets</p><p><strong>Your Key Responsibilities:</strong></p><ul><li><strong>Business Development &amp; Sales Growth</strong> Drive international sales growth in mobility solutions, including automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems .</li><li>Identify and develop new business opportunities with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the mobility ecosystem , including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as Mobility-as-a-Service (MaaS) , contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li><li><strong>Sales &amp; Account Management</strong> Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop account strategies focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as fare policy, revenue optimization, and passenger experience .</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li><li><strong>Governance &amp; Cross-Functional Collaboration</strong> operates according to Hitachi s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all governance frameworks, policies, and approval processes across the commercial lifecycle.</li><li>Organize and lead governance and approval meetings for bids, partnerships, and strategic deals.</li><li>Collaborate closely with Bid Management, Finance, Legal, Engineering and Procurement to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li><li><strong>Market Engagement &amp; Industry Presence</strong> Represent the company at leading mobility and transport industry events , such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to public transport, smart cities, and digital payments .</li><li>Promote the organization s capabilities in ticketing, fare collection, and revenue management systems .</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li><li><strong>Team Collaboration &amp; Performance Delivery</strong> Work in close partnership with your Customer Account Team and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving order intake, revenue, and cash objectives .</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Graduated from Business or Engineering School</p><p>You have at least 10 years of experience in a complex environment and on highly critical projects.</p><p>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</p><p>Proven experience in international sales and business development within mobility, transport, fare collection or payment systems</p><p>Proven track record of won deals and excellent understanding of the business culture in Egypt.</p><p>You have a good knowledge of the ticketing market (customers, competitors, partners).</p><p>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</p><p>You have proven abilities to negotiate and close deals. Credentials are essential.</p><p>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</p><p>You have proven track record in business development and deal closures leading to sales growth.</p><p>You have proven track record in managing complex bids and captures</p><p>You have the ability to operate effectively in a matrix and cross-functional environment .</p><p>You possess excellent communication skills</p><p>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</p><p></p></section>

We're Hiring: Sales Support Coordinator<br>Key Responsibilities:1-Ensure accurate and timely processing of orders before cut-off, provide POs, delivery templates, delivery schedule & proper planning for store areas, GPS location, and delivery Rep team follow-up2-Monitor stock levels and proactively flag potential OOS risks and support planning & forecasting to national sales manager.3-Follow up on delivery notes and Support reconciliation between sales and finance to reduce aged receivables, ensure the process is closed, not missing documents from delivery rep.4-Prepare accurate periodic reports: daily, weekly, and monthly (Sales analysis, stock cover, Fridge Temp, service level, team attendance, adherence to market visit plan, and delivery team performance).5-Support Key Accounts with account summaries, performance analysis, and authorizations for their team.6-Coordinate with the fleet team on vehicle scheduling, routing, and delivery capacity.7-Ensure compliance with company S&OPs and customer requirements.<br>Qualifications:Bachelor's degree in business administration or a related field.<br>Required Skills:Strong communication and negotiation skills. High attention to detail. Excellent organizational and teamwork abilities. Ability to work under pressure and meet deadlines. Good command of Microsoft Office applications, especially Excel. Experience:Experience: 1-3 years in Modern Trade sales support, delivery coordination, or FMCG operations.<br>How to Apply:Please send your CV to [Magdy_Aziz@skyhealthyfood.com] with the subject line: "Sales Support Coordinator"

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities:• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.• Lead, coach, and motivate call center agents to achieve performance targets.• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.• Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.• Develop call scripts, service standards, and process improvements to enhance performance.• Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 5-7years of experience in Call Center Management. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up. • Lead, coach, and motivate call center agents to achieve performance tragets. • Design and monitor KPIs, call quality, productivity, and customer satisfaction levels. • Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments. • Develop call scripts, service standards, and process improvements to enhance performance. • Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 7-10 years of experience in Call Center Managment. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youu2019ve got deep experience in commercial real estate, skilled trades or technology, or youu2019re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Responsibilities:</h4> <ul> <li>Coordinate with retail/branch stakeholders to address site inspection outputs and building risk actions, ensuring updates are recorded on central tracking systems.</li> <li>Collaborate with the distribution support team to cascade details of mobile/visiting supply chain personnel to the retail/branch network.</li> <li>Engage with landlords to address building-related impacts, inspection requests, and coordinate consents and access/maintenance permits.</li> <li>Update internal environmental reporting with saving plans and sustainability/CNZ reports from central business intelligence dashboards.</li> <li>Track and manage budget approvals in accordance with specified financial processes.</li> <li>Maintain the parking allocation database and act as a CS liaison with Physical Security for assigned car parking allocations.</li> <li>Process and code network utility bills, engage with utility providers for queries, and ensure proper invoice coding.</li> <li>Coordinate and communicate with the retail/branch network to ensure effective progress and completion of scheduled fire/safety drills.</li> <li>Collaborate with the retail/branch network to maintain the availability and application status of Emergency Response Plans.</li> <li>Coordinate health and safety (H&S) inquiries and requests between the retail/branch network and CS health and safety manager and provide necessary liaison support as guided.</li> <li>Coordinate with appointed consultants regarding the status of building statutory permits until permits are issued and received.</li> <li>Maintain H&S notice boards, ensuring compliance with internal policies and guidelines.</li> <li>Liaise with appointed training providers to schedule health and safety training, manage payment coordination, and ensure timely certificate issuance.</li> <li>Serve as an interlink between selected project frontier teams and the retail/branch network, reporting progress on execution of project requirements.</li> <li>Follow up on payments with H&S suppliers, vendors, and service providers internally.</li> <li>File H&S documentation, training certificates, logs, and reports, ensuring timely soft copy backups.</li> <li>Update branch network emergency response team sheets, identify training gaps, and maintain up-to-date records.</li> <li>Update fire drill trackers based on conducted drills throughout the portfolio.</li> <li>Attend meetings with the H&S Manager, prepare meeting minutes, and manage the attendee logbook.</li> <li>Prepare meeting minutes for Safety Committee Meetings and ensure proper documentation.</li> <li>Maintain active and up-to-date Labour Office Health and Safety Checklist documentation as directed by the CS health and safety manager.</li> <li>Support preparation of Civil Defence Letters and issuance following internal signatory and stamping. Supporting compilation of required documents, training and subsequent follow-up with the relevant consultants until license issuance.</li> <li>Engage with relevant internal stakeholders to collate evidence for business engagement and internal audits.</li> <li>Collaborate with internal stakeholders to ensure retention of CS assets/equipment from outgoing employees.</li> <li>Upload relevant documents to specified intranet locations.</li> <li>Engage with the retail/branch network to record, track, and progress assigned internal H&S actions.</li> <li>Perform other administrative and support tasks as required.</li> </ul> <h4>Location:</h4> <p>On-site u2013 Cairo, EGY</p> <h4>Job Tags:</h4> <p>Hiring</p> <p>If this job description resonates with you, we encourage you to apply, even if you donu2019t meet all the requirements. Weu2019re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p><strong>JLL Privacy Notice</strong></p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLu2019s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.</p> <p>For additional details please see our career site pages for each country.</p> <p>Jones Lang LaSalle (u201cJLLu201d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process u2013 including the online application and/or overall selection process u2013 you may request an accommodation through the appropriate channels. Please direct any other general recruiting inquiries to our Contact Us page.</p></p><p></p>

<p>Envision Employment Solutions is currently looking for a Customer Care Manager for one of our partners, a leading Digital Bank!</p><p><b>THE ROLE</b></p><p>You run the front line. When a customer messages or calls the digital bank, the team you lead is who answers, and whether their problem is solved in one contact or handed cleanly to a specialist comes down to how well you have built and coached that team. In a bank people are meant to belong to, you are the human proof that the digital bank is there when it matters.</p><p><b>WHAT YOU LL DO</b></p><ul><li>Run daily support operations across chat and phone, with real time queue monitoring and shift coverage that holds through peaks, incidents, outages and campaigns</li><li>Lead the customer support analysts to hit service levels, quality standards and first contact resolution, coaching them through regular QA sampling and structured feedback</li><li>Hold every interaction to the SOPs and the knowledge base, and make sure cases needing investigation are logged and routed correctly</li><li>Track open cases, aged tickets, handoffs and follow up until each one is closed, so nothing ever goes quiet on a customer</li><li>Escalate fraud, payments, complaints, vulnerable customer and high risk cases cleanly to the right specialists, from the Complaints Handling Unit to the anti fraud risk unit and Compliance</li><li>Build the training material and the coaching that lifts customer satisfaction and first contact resolution as the team scales</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><ul><li>5 to 7 years in customer support, including leading or supervising a team, in a regulated financial services or fintech environment</li><li>A track record lifting customer satisfaction, first contact resolution and service levels across chat and phone using CRM and support tooling</li><li>The judgement to know which cases resolve at first contact and which must go to a specialist</li><li>A structured approach to QA sampling, coaching and building knowledge bases and standard operating procedures</li><li>Exposure to financial crime, payment disputes or complaint handling workflows is valuable, not essential</li></ul><p>YOU LL THRIVE HERE IF YOU</p><ul><li>You believe a customer s problem solved in one contact is worth more than ten polished replies</li><li>You d rather fix the reason cases escalate than clear the queue and move on</li><li>You coach in the moment, because the team is only as good as its last hard call</li><li>You want to build the front line a bank is judged by</li></ul>

المسمى الوظيفي: أخصائي تشغيل المشاريع العقارية (Real Estate Project Operations Specialist)<br>الهدف الوظيفي: إدارة ومتابعة دورة تجهيز المشاريع العقارية منذ استلام بيانات المشروع من المطور العقاري وحتى جاهزيته للتسويق والبيع، مع ضمان دقة البيانات وجودة المحتوى والتنسيق بين الأقسام المختلفة والالتزام بالمتطلبات التنظيمية والتشغيلية.المهام والمسؤوليات:استلام المشاريع العقارية الجديدة ومراجعة متطلبات التشغيل. جمع وتدقيق واعتماد بيانات ووثائق المشروع بالتنسيق مع المطور العقاري. التنسيق مع فرق التسويق والمبيعات والتصميم والمحتوى لضمان جاهزية المشروع. متابعة المطور العقاري لاستكمال البيانات والموافقات المطلوبة. مراجعة جودة البيانات والمحتوى والمواد التسويقية قبل النشر. متابعة متطلبات الجهات التنظيمية والمنصات الحكومية ذات العلاقة. تحديث وإدارة بيانات المشاريع داخل أنظمة. CRM تجهيز المعلومات والمواد اللازمة لدعم فرق التسويق والمبيعات. المساهمة في تدريب وتغذية مساعد الذكاء الاصطناعي بالبيانات والمحتوى المعتمد. إعداد التقارير الدورية الخاصة بحالة المشاريع ومراحل الإنجاز. متابعة الالتزام بالإجراءات التشغيلية ومعايير الجودة المعتمدة. المؤهلات المطلوبة:بكالوريوس إدارة أعمال، أو تسويق أو تخصص ذي صلة. خبرة من سنتين إلى 5 سنوات في العقارات أو إدارة العمليات أو إدارة المشاريع. إجادة استخدام أنظمة CRM وMicrosoft Excel. مهارات عالية في التنظيم والمتابعة والتنسيق. القدرة على التعامل مع البيانات وإدارة المحتوى واستخدام أدوات الذكاء الاصطناعي.المهارات المطلوبة: إدارة الوقت وتحديد الأولويات.مهارات التواصل والتنسيق.التدقيق ومراجعة الجودة.إعداد التقارير وتحليل البيانات.العمل تحت ضغط وإدارة عدة مشاريع في وقت واحد.الراتب: 300 دولار شهريا.<br>إذا كانت المتطلبات تناسبك، أرسل سيرتك الذاتية إلى عنوان البريد الإلكتروني التالي: hr@fana.sa