Operation Manager Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems. The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support. This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery. Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services. Lead incident management activities, ensuring timely resolution of critical issues. Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions. Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets. Administer, support, and optimize CRM systems to meet business requirements. Provide and oversee on-site technical support for hardware, software, network, and end-user issues. Coordinate with internal teams and external vendors for issue resolution and service delivery. Monitor system performance and implement continuous improvements to enhance operational efficiency. Develop and maintain IT policies, procedures, and documentation. Manage IT assets, licenses, and infrastructure. Prepare operational reports, incident summaries, SLA performance reports, and management dashboards. Lead, mentor, and support IT support teams to ensure high-quality service delivery. Ensure compliance with organizational security standards and IT best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT Operations Management.</li><li>Hands-on experience in Incident Management and Problem Management.</li><li>Expertise in conducting Root Cause Analysis (RCA).</li><li>Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).</li><li>Strong understanding of SLA monitoring and service delivery metrics.</li><li>Experience providing on-site IT support in enterprise environments.</li><li>Knowledge of ITIL framework and IT Service Management (ITSM) best practices.</li><li>Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.</li><li>Excellent analytical, troubleshooting, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>4 6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.</li><li>ITIL Foundation certification is preferred.</li><li>Microsoft, Cisco, or other relevant technical certifications are a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>An international rail project is seeking an experienced MEP &amp; Rail Systems Construction Manager to oversee the installation, testing, and commissioning of all mechanical, electrical, and railway systems on a large scale urban transit project. The role is site based in Egypt and requires immediate availability or short notice. Key Responsibilities Lead and supervise the installation, testing, and commissioning of all MEP and railway systems across the project. Manage system interfaces and coordinate between multiple contractors and stakeholders. Oversee systems including (but not limited to): Power supply and distribution (LV &amp; HV) Ventilation and fire protection systems Rolling Stock interfaces SCADA systems Train operation and supervision systems Automatic Fare Collection (AFC) Ensure works are delivered in line with project specifications, safety standards, and programme requirements. Support testing, commissioning, and handover activities through to project completion. Act as the primary technical authority on site for MEP and rail systems matters.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree qualified Mechanical or Electrical Engineer . Extensive experience in Metro, Transit, or Monorail projects , ideally on international assignments. Proven background in supervising installation, testing, and commissioning of MEP and railway systems. Strong experience coordinating multidisciplinary system interfaces. Previous experience in a similar role on large scale rail or transit projects is essential. Monorail experience is highly desirable. Ability to work in a fast paced, site based environment with tight delivery timelines.</p><p></p></section>

Position: Foreigner -Expat Office Manager German / Italian Location: New Cairo We are seeking a professional, highly organized, and proactive Expat Office Manager to oversee daily office operations and support an international working environment. The ideal candidate will have experience working with expatriates, multinational teams, and foreign clients, ensuring smooth communication and efficient office administration. Key Responsibilities Manage and coordinate all day-to-day office operations. Serve as the main point of contact for expatriate employees, foreign visitors, and international business partners. Coordinate travel arrangements, visa processes, accommodation, transportation, and relocation support for expatriate staff. Organize meetings, appointments, conferences, and corporate events. Maintain office records, contracts, correspondence, and administrative documentation. Support senior management with scheduling, reporting, and administrative tasks. Coordinate with external vendors, government entities, and service providers when required. Monitor office budgets, supplies, and facility management activities. Ensure compliance with company policies and maintain a professional office environment. Foster effective communication between local and international teams. Requirements Previous experience as an Office Manager, Executive Assistant, Administration Manager, or similar role. Experience working in an international, multinational, or expatriate-focused environment. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work independently and handle confidential information professionally. Proficiency in Microsoft Office Suite and office management systems. Fluency in English . Preferred Qualifications Experience supporting expatriate employees and relocation processes. Strong understanding of multicultural workplace environments. Bachelor's degree in Business Administration, Management, Human Resources, or a related field.

Position: Expat Office Manager Location: New Cairo We are seeking a professional, highly organized, and proactive Expat Office Manager to oversee daily office operations and support an international working environment. The ideal candidate will have experience working with expatriates, multinational teams, and foreign clients, ensuring smooth communication and efficient office administration. Key Responsibilities Manage and coordinate all day-to-day office operations. Serve as the main point of contact for expatriate employees, foreign visitors, and international business partners. Coordinate travel arrangements, visa processes, accommodation, transportation, and relocation support for expatriate staff. Organize meetings, appointments, conferences, and corporate events. Maintain office records, contracts, correspondence, and administrative documentation. Support senior management with scheduling, reporting, and administrative tasks. Coordinate with external vendors, government entities, and service providers when required. Monitor office budgets, supplies, and facility management activities. Ensure compliance with company policies and maintain a professional office environment. Foster effective communication between local and international teams. Requirements Previous experience as an Office Manager, Executive Assistant, Administration Manager, or similar role. Experience working in an international, multinational, or expatriate-focused environment. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work independently and handle confidential information professionally. Proficiency in Microsoft Office Suite and office management systems. Fluency in English . Preferred Qualifications Experience supporting expatriate employees and relocation processes. Strong understanding of multicultural workplace environments. Bachelor's degree in Business Administration, Management, Human Resources, or a related field.

Job title: Account Manager, Fashion Location: Head Office, Arkan ElSheikh Zayed, Egypt Reporting to: AVP, Fashion<br>About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.<br>noon’s mission: Every door, every day.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.<br>As an Account Manager within the Fashion team at noon, you will play a key role in supporting the performance and growth of our brand and vendor partnerships. You will help manage daily operations, coordinate with internal teams, and assist in driving commercial success for a dynamic and fast-paced category. This role offers valuable exposure to digital retail, brand strategy, and category development in one of the region’s most competitive sectors.<br>Purchase goods, materials, components or services in line with specified cost, quality and delivery targets Trend Research & Forecasting: Conduct market research and collaborate with trend forecasting agencies to ensure our product selection aligns with upcoming fashion trends and consumer demand Act as an interface between suppliers and other relevant departments in the buying processes and new projects and activities Develop and manage the buying budget, ensuring purchases align with profit targets and are financially sound. Identifying customer preferences, competitor strategies and market suppliers Provide analysis on costs, new and existing and review cost reduction activities Negotiate contracts, improve prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and best practice tools and methods Manage the entire PO process to ensure optimal inventory. Build, maintain and manage supplier relationships. Ensure that a professional and consistent approach is taken in relation to all supplier relationships Ensure compliance to company guidelines, purchasing policies and procedures during supplier negotiations and PO release process. Work with the content & merchandising teams to ensure the best visibility for the products procured. Ensure all reconciliations are done within the planned time for smooth payments.<br>What you’ll need:Bachelor's degree in Supply Chain Management, Business, or a similar field2-3 years of relevant experience in E-commerce Account Management Highly detail oriented with proven strong business sense Strong numerical skills, data interpretation, forecasting, and commercial acumen Able to manage time effectively, prioritize tasks and achieve set targets. Commercial and financial awareness with a full understanding of how failure impacts the customer order fulfillment as well as profitability. Able to work well under pressure and handle emergency and stressful situations. A keen eye for fashion, quality, and detail<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;We’re looking for a <b>Technical Customer Support Manager</b>to join Procore’s Solution on Demand organization.&nbsp;</p><br><br><br><p>In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Technical Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. Following the exciting launch of our Cairo team in April of this year, this marks our very first local leadership hire. You’ll have a unique opportunity to shape the culture of this expanding site from day one while collaborating directly with our established global hubs.&nbsp;</p><br><br><br><p>This is a hybrid position with a requirement to be on-site 3 days a week at our Cairo office.</p><br><br><p>This position will report to the Senior Manager, Technical Customer Support in Ireland. We’re looking for a candidate to join us immediately!</p><br><br><br><p><b>What you'll do:</b></p><br><br><ul> <li><p>Lead and inspire a high-performing team of 10-15 Technical Customer Support Representatives to deliver an excellent customer experience globally, with a focus on the MENA region, via phone, live chat, and email.</p><br><br></li> <li><p>Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs)</p><br><br></li> <li><p>Serve as the Cairo Support Site Leader, managing local day-to-day support operations and clearing roadblocks to empower your team and our regional customers to resolve complex technical challenges.</p><br><br></li> <li><p>Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness.</p><br><br></li> <li><p>Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing.</p><br><br></li> <li><p>Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore’s evolution as a regional market leader.</p><br><br></li> <li><p>Empower your team members to take control of their careers by helping them develop and progress toward their professional goals.</p><br><br></li> <li><p>Stay informed about process and product changes, Procore’s strategy, industry trends, and best practices to support your team effectively.</p><br><br></li> <li><p>Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams.</p><br><br></li> </ul><br><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>University degree, technical academy certification, or equivalent practical experience in a high-growth tech environment.&nbsp;&nbsp;</p><br><br></li> <li><p>Experience in a SaaS environment, with 3+ years of experience leading a customer support or technical support team in a contact center.</p><br><br></li> <li><p>Experience working with customer relationship management (CRM) systems such as Salesforce Service Cloud, Zendesk, and ServiceNow, and proficiency in other customer support-related software.</p><br><br></li> <li><p>Excellent communication and escalation management skills, with the ability to convey messages effectively to diverse stakeholders and audiences in written and verbal formats.</p><br><br></li> <li><p>Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes.</p><br><br></li> <li><p>Strong business acumen with an understanding of the issues and challenges support organizations face.</p><br><br></li> <li><p>Comprehensive knowledge of support metrics and key performance indicators (KPIs), with the capability to drive high performance within a support team.</p><br><br></li> <li><p>Highly organized and detail-oriented, able to manage and contribute to projects, prioritize workload effectively, and meet commitments consistently.</p><br><br></li> <li><p>A self-starter who pairs a deep familiarity with the Cairo tech ecosystem and operational landscape with a proven passion for hiring, onboarding, and scaling a local team from scratch.&nbsp;</p><br><br></li> </ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<ul><li>Oversee the operation, maintenance, and performance of electrical distribution systems, including substations, transformers, switchgear, and power networks across all project sites.</li><li>Manage utilities operations including electricity distribution, water supply coordination, and related infrastructure services.</li><li>Ensure continuous and reliable power supply across projects, minimizing downtime and operational disruptions.</li><li>Develop and implement preventive and corrective maintenance plans for all utilities and electrical systems.</li><li>Monitor system performance, identify risks or faults, and ensure timely troubleshooting and resolution.</li><li>Ensure compliance with local regulations, safety standards, and engineering best practices.</li><li>Coordinate with contractors, consultants, and service providers for maintenance, upgrades, and new installations.</li><li>Review technical designs, shop drawings, and specifications related to utilities and electrical distribution.</li><li>Support project teams during construction, testing, commissioning, and handover phases.</li><li>Manage operational budgets, control costs, and ensure efficient utilization of resources.</li><li>Ensure proper documentation of systems, maintenance records, and technical reports.</li><li>Collaborate with HSE teams to enforce safety standards and ensure safe working environments.</li></ul><p>Prepare periodic reports on system performance, incidents, and operational KPIs for management review.</p>

Enterprise Account Manager – Cairo, Egypt (On-site)<br>We're hiring a strategic, customer-focused Enterprise Account Manager to join our Commercial team in Cairo, managing and growing enterprise accounts across Egypt, KSA, UAE, and MENA in pharma, packaging, FMCG, and logistics.<br>What You'll DoOwn strategic relationships with key decision-makers and drive account growth, retention, and satisfaction Translate customer challenges into tailored solutions (Saa S, traceability, serialization, warehouse management, supply chain digitization) Coordinate across Product, Pre-Sales, Operations, and Supply Chain to align delivery with customer commitments Act as the voice of the customer, feeding insights back into product and marketing.<br>What You Bring3–5 years in B2B account management, enterprise sales, or solution-based roles (Saa S/tech/industrial automation a plus) Experience with enterprise stakeholders and complex, long-cycle engagements Industry exposure to pharma, FMCG, packaging, logistics, or manufacturing preferred; knowledge of Track & Trace/serialization a strong advantage Fluent Arabic and English Bachelor's degree required (MBA a plus)<br>Why Join UsCompetitive salary + performance incentives Work with cutting-edge Saa S and digital transformation solutions Exposure to leading regional pharma, FMCG, and logistics companies Career growth in a fast-scaling tech organization

Job Summary:We are looking for an experienced Product Manager to lead the development and management of our hardware product portfolio. The ideal candidate will have a strong background in hardware products, market analysis, product lifecycle management, and cross-functional collaboration. Key Responsibilities:Develop and execute product strategies aligned with business objectives. Manage the full product lifecycle from concept to launch and post-launch optimization. Conduct market research, competitor analysis, and customer needs assessments. Define product roadmaps and prioritize features based on business goals. Collaborate with engineering, sales, marketing, and operations teams to ensure successful product delivery. Monitor product performance and recommend improvements. Prepare product documentation, pricing strategies, and go-to-market plans. Support the sales team with product training and technical presentations. Requirements:Bachelor's degree in Engineering, Business, or a related field. Minimum of 3–5 years of experience as a Product Manager in the hardware industry. Strong knowledge of hardware products and product lifecycle management. Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in Microsoft Office and product management tools. Fluent English is preferred.

Financial Manager Experience in Restaurants industry from 10 to 20 Years<br>Responsibilities Manage and oversee the daily operations of the finance department Monitor and analyze financial data and create financial models for decision support Develop and implement financial controls and processes Prepare monthly financial reports including budgets, forecasts, and cash flow Ensure compliance with accounting policies and regulatory requirements Coordinate with external auditors and manage internal controls Advise on long-term business and financial planning Review financial data and prepare monthly and annual reports Present financial reports to board members, stakeholders, executives, and clients in formal meetings Qualifications Proven work experience as a Finance Manager or similar role Strong understanding of business principles and practices Superior attention to detail, organizational skills, and multitasking abilities Excellent knowledge of data analysis and forecasting methods Ability to strategize and solve problems Understanding of private and public funding regulations Proficient user of finance software A solid understanding of financial statistics and accounting principles Working knowledge of all statutory legislation and regulations BS/MA degree in Finance, Accounting or Economics Professional qualification such as CFA/CPA or similar is considered a plus

Role Description This is a full-time on-site role for a Production and Quality Manager (Textile) located in Qesm 1st 6 October and the Alexanderia. The Production and Quality Manager will oversee and manage daily production processes, ensure that production schedules are met, and maintain quality standards. Responsibilities include supervising factory operations, implementing quality control processes, troubleshooting production issues, and ensuring compliance with industry standards. Collaboration with different teams to optimize productivity and quality management systems is essential. The role also involves training employees on process improvements and driving continuous development.<br> Qualifications Strong understanding of production management and planning, as well as workflow optimization Experience in implementing and maintaining quality control processes within a textile manufacturing setting Proficiency in monitoring production equipment and processes to ensure efficiency and safety Leadership, team management, and interpersonal skills to effectively manage and motivate teams Problem-solving and decision-making abilities within operational and quality management contexts Educational background in Textile Engineering, Industrial Engineering, or a related field is preferred Familiarity with relevant industry standards and regulations Ability to work on-site and adapt to a fast-paced manufacturing environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.<br> Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br> Job Summary: We are seeking a passionate and talented Administration Manager to join our dynamic team.<br> The ideal candidate will lead and safeguard all administrative, facilities, and general services operations across the manufacturing site, ensuring a safe, compliant, and efficient working environment, fueling EVA Pharma’s success through uninterrupted operational support to production, quality, and business functions.<br> Key Responsibilities: Oversee day-to-day site administration and general services (transportation, housekeeping, cafeteria) ensuring service quality, continuity, and cost efficiency.<br> Manage facilities operations and vendor/contractor agreements, ensuring service levels meet GMP, EHS, and site operational standards.<br> Develop, monitor, and control the Administration department’s annual budget, tracking spend against plan and identifying cost-saving opportunities.<br> Ensure compliance with Egyptian labor law, environmental health &amp; safety (EHS) regulations, and other statutory requirements relevant to site facilities and administration.<br> Plan and manage employee transportation and, where applicable, accommodation programs across factory shifts.<br> Partner with People &amp; Culture and Plant Management on employee engagement initiatives related to workplace environment and site services.<br> Supervise, coach, and develop the Administration team, building capability and a strong succession bench.<br> Bachelor's degree in Business Administration, Facilities Management, or a related field.<br> 8–10 years of experience in administration, facilities, or general services management, including at least 3 years in a leadership role.<br> Experience within the pharmaceutical, FMCG, or manufacturing industry is highly preferred.<br> Proven track record of managing multi-site facilities, administrative operations, vendor relationships, and budgets while ensuring compliance, operational efficiency, and workplace safety.<br> Hands-on, service-oriented leader with strong ownership, integrity, and the ability to collaborate effectively across cross-functional teams.<br> Proficient in SAP or Oracle ERP systems, Microsoft Office (especially Excel and Power BI), CMMS, and Microsoft Teams/Outlook.<br></span> </div>

A leading company is looking for an experienced Accounting Manager to oversee its finance and accounting operations and ensure accurate financial reporting and compliance.<br>???? Key Responsibilities:Manage the overall accounting function and day-to-day finance operations. Prepare annual budgets and monitor financial performance. Coordinate month-end and year-end closing activities. Ensure compliance with local tax regulations and corporate policies. Maintain accurate financial records and provide financial insights to management. Collaborate effectively with internal stakeholders and headquarters. Lead and develop a small finance team while ensuring operational excellence.<br>???? Requirements:Bachelor's degree in Accounting, Finance, or a related field.12+ years of progressive experience across finance and accounting functions. Strong knowledge of financial reporting, budgeting, taxation, and accounting principles. Proven leadership, analytical, and problem-solving skills. Ability to work independently and manage complex financial assignments.

We Are Hiring: Legal Affairs Manager<br>???? Location: Alexandria<br>Key Responsibilities:<br>* Oversee all legal affairs and operations within the company.* Manage and follow up on legal cases, disputes, and litigation.* Draft, review, and negotiate contracts, agreements, and other legal documents.* Provide legal advice and guidance to senior management.* Ensure the company’s compliance with all applicable laws, regulations, and legal requirements related to the construction and real estate investment sectors.<br>Requirements:<br>* Bachelor’s Degree in Law (LL. B.).* 10 years of experience in the legal field.* Previous experience in construction and real estate investment companies.* Strong experience in litigation, contract management, and corporate legal affairs.* Excellent leadership, negotiation, and legal drafting skills.<br>???? To Apply:Please send your CV to careers@mena-eg.com<br>Or via Whats App:01281160029

???? Traco Engineering Industries is Hiring<br>???? Factory & Quality Manager For the manufacturing of aluminum facades, windows and doors, and metal fabrication works.<br>???? Location: New Cairo – Industrial Zone<br>Job Responsibilities:<br>• Manage and supervise all production operations within the factory.• Oversee the manufacturing, fabrication, and assembly of aluminum profiles and metal works.• Ensure products comply with technical specifications and approved shop drawings.• Manage and develop the quality system and monitor quality control procedures.• Prepare and follow up on production plans to achieve operational targets.• Lead work teams and improve productivity and operational efficiency.• Coordinate with engineering and execution departments to ensure project requirements are met.• Implement quality and occupational safety standards within the factory.<br>Required Qualifications:✔ Bachelor’s degree in Engineering.✔ Experience in aluminum factories, façade systems, or metal fabrication.✔ Experience in production and quality management.✔ Strong leadership and organizational skills.

<ul><li>Issue, review and follow up the plan and schedule for preventive maintenance and update annually.</li><li>Ensure the use of planned inspection and preventive maintenance.</li><li>Contribute with plant maintenance team for development of working methods and definition of procedures and ensure their implementation.</li><li>Ensure proper scheduling and planning of works.</li><li>Ensure proper day-to-day scheduling of works and necessary resources.</li><li>Ensure and control quality of maintenance jobs done by subcontractors.</li><li>Organize maintenance personnel workload and ensure that adequate action is taken when incidents occur.</li><li>Co-ordinate with the Safety Team to correct the deficiencies and meet safe and quality requirements.</li><li>Ensure, upon completion of repairs, that equipment is in good operating condition, ready to meet operational requirements, fully inspected, tested, clean and safe.</li><li>Identify and prepare the first time, two and five year’s spare parts needed by the available resources.</li><li>Report hazards, malfunctions and work schedule to Plant Manager.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Operations Manager who runs a contact center through clear thinking and early action, not through firefighting and churn. This role owns the performance of the operation: the quality of the decisions made each day, the capability of the team leaders, and the customer experience that results from both. The person we want does not wait for problems to become terminations. They diagnose why performance is slipping, act through their team leaders to fix it, and turn to exits only after genuine coaching and support have failed. We are hiring for judgment first. Think before you act. Diagnose the root cause of performance, quality, and CX problems instead of treating symptoms. When a metric moves, you can explain why, what you changed, and what you expect next. You bring data and a reasoned recommendation to leadership, not just a status update. Build your team leaders, do not bypass them. Your job is to make your TLs capable of managing their own people. You coach them to spot underperformance early, hold direct conversations, and run improvement plans. A struggling agent is first a coaching question for the TL, not a headcount problem for HR. Manage performance early and fairly. Catch underperformance in weeks, not quarters. Put concrete, time-bound improvement plans in place, document them, and give people a real chance to recover. Termination is the last step after support has failed, not the default tool. You are measured on retention and ramp, not only on removing low performers. Drive cross-functional fixes to done. Most operational problems are not solved inside the contact center alone. You work closely and continuously with product, service desk, quality, training, WFM, and real-time managers. You own the outcome end to end: you bring the plan, the next steps, and the follow-through, and you keep driving until the process and the people are working in a way that suits the customer's experience. You do not hand a problem off and wait. Own the customer impact of every operational choice. Staffing gaps, slow coaching, and constant turnover all land on the customer. You are accountable for the link between how you run the team and what the customer experiences across calls, email, chat, and social. Run the day without losing the week. Handle escalations and disputes with sound judgment, but spend your attention on the patterns behind them. Recurring escalations are a process or capability signal, and you act on the cause. Improve the system. Identify inefficiencies, remove them, and use automation and self-service where they genuinely help. Justify changes with evidence and measure whether they worked. Stay compliant and report honestly. Meet local regulatory and company standards, and give leadership an accurate picture, including what is not working.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>10+ years in contact center operations, including 5+ years leading teams (Supervisor or Team Lead), or 2+ years as an Operations Manager running inbound teams.</li><li>Demonstrated ability to improve KPIs such as CSAT, response time, and first-contact resolution, with the reasoning behind the improvements.</li><li>A clear example of building team leader capability, and a clear example of recovering an underperformer.</li><li>Fluency in English plus the primary language of the market served (for example Arabic in GCC markets), written and verbal.</li><li>Proficiency with CRM systems, contact center technology, and workforce management tools.</li><li>Knowledge of local market dynamics, regulatory requirements, and cultural nuance in customer interactions across the markets you operate in.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the QC laboratory functions (Chemical, Stability, Methodology, Raw material, Packaging &amp; Microbiology) and the corresponding documentation to support the timely disposition of products and materials The laboratory function encompasses raw material, packaging, Stability, finished product testing, method validation and QC Compliance. Manage the overall Quality control release and disposition of incoming materials and finished products. Performing routine Gemba walks in QC Labs to ensure GMP and safety practices are strictly followed Review and approval of Laboratory out-of-specification and failure investigations Support regulatory inspections and audits and address findings Track and evaluate Quality Control KPIs, identifying trends and leading improvement initiatives to enhance performance and compliance and present to Quality Council Review and approval of the entire SOPs relating to Quality control tasks and ensure understanding and implementation of these SOPs. Responsible for closing the gaps between Viatris Quality Policies, regulatory requirements and compliance practices. Responsible for ensuring implementation and sustaining QC data integrity program and ALCOA+ on laboratory level and ensure data integrity implementation throughout lab operations Support laboratory colleagues in all aspects of their work to achieve the completion of tests and/or investigations in a timely manner as well as maintaining an updated knowledge base in the technical, operations, company policy and regulatory fields. Facilitate continuous improvement in QC day-to-day operations and general systems and will actively support achievement of site goals. Responsible for QC resource planning including preparation of budgets and monitoring budget adherence with QO manager. Coaching and developing QC colleagues to achieve high performance. Implementation of Viatris Operational Excellence standards and facilitating PHE (Production Health Evaluation), HEP (Human Error Performance) and Continuous Improvement Projects Ensuring compliance with Pharmacopeial requirements and up to date with Pharmacopeial notifications and updates Leading and guiding QC inspection readiness Review and approve the protocol and the results of the Analytical Method Transfer Exercise (AMTE) locally (for the new analysts) and for other locations. Also, responsible for receiving and implementing AMTE for the new product manufacturing. Ensure implementation of all the stability (Ongoing and Accelerating stability) programs, including review and approval of the stability reports. Review and Approve the Validation of new developed test procedures. Review and Approve the Validation protocols and reports Preparing and ensuring the execution of the development plan (IDP) for QC colleagues Encourage the QC members in applying RFT projects for M1, M2, and M3 and follow up these projects. Ensure that safety guidelines are implemented and followed in QC lab Active implementation of Critical Quality Notifications and Notification to Management procedures. Delegate for Site Quality Operation Head in case of his/her absence (if needed). Delegating Finished goods Section Head, Microbiology Section Head, Raw Materials Section Head, QC Compliance Section Head or Quality Control Section Head (Stability and Methodology) in case of absence. Being eligible to be registered as QC Manager according to EDA requirements and legislation</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The minimum qualifications for this role are: Bachelor s degree in Pharmaceutical Sciences is a must Minimum 10 years experience in QC lab operations cGMP &amp; cGLP Extensive Knowledge Data Integrity and ALCOA+ Knowledge Good understanding of the pharmaceutical regulatory process. Complying with EDA legislation for QC Manager registration The following documents to be available: Experience letter(s) for 10 years of relevant experience in QC Original certificate confirming the pharmacist s position regarding mandatory assignment (Taklif) Valid Pharmacy Syndicate Membership Card The essential personal qualifications for this role are: Six Sigma Knowledge and Green Belt holder is a plus. Good command of English both written and spoken. Excellent problem-solving and investigative skills Experience in handling regulatory audits and inspections Logical thinking. Management and decision-making skills. High analytical skills. Communication &amp; high interpersonal skills. Good planning skills. Time Management skills.</p><p></p></section>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support the Commercial Property Management function by overseeing the operational, financial, and community performance of the commercial office portfolio. The role is responsible for managing tenant relationships, service charge administration, asset enhancement initiatives, and day-to-day property operations while ensuring compliance with lease obligations, landlord requirements, and statutory regulations. The position plays a key role in maximizing occupancy, enhancing tenant satisfaction and retention, improving operational efficiency, and collaborating with Leasing, Facilities Management, Finance, and Development teams to optimize long-term asset performance and value.</p> <h4>What you will do</h4> <ul> <li>Manage the operational and commercial performance of the office portfolio to maximize occupancy, tenant retention, and long-term asset value.</li> <li>Build and maintain strong relationships with tenants, owners, consultants, contractors, and internal stakeholders to deliver a high-quality tenant experience.</li> <li>Lead tenant engagement initiatives, resolve escalations, and implement community programs that enhance customer satisfaction and retention.</li> <li>Identify, develop, and deliver asset enhancement initiatives that improve operational efficiency, sustainability, tenant experience, and overall asset performance.</li> <li>Oversee service charge budgeting, financial reporting, cost recovery, and cost optimization initiatives in collaboration with Finance and relevant stakeholders.</li> <li>Coordinate with Facilities Management and Operations teams to ensure effective maintenance, service delivery, contractor performance, and business continuity.</li> <li>Oversee tenant fit-out approvals, technical reviews, and project execution, ensuring compliance with landlord standards, lease obligations, and statutory requirements.</li> <li>Monitor property performance, operational KPIs, budgets, and tenant satisfaction metrics, preparing regular reports and recommending continuous improvement initiatives.</li> <li>Lead, coach, and develop the property management team, fostering a culture of accountability, operational excellence, and customer-centric service delivery.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>10+ years of experience in Commercial Property Management, Asset Management, Facilities Management, Real Estate Operations, or Mixed-Use Developments, with at least 3 years in a leadership role.</li> <li>Proven experience managing commercial office portfolios, including tenant relationship management, service charge administration, and operational governance.</li> <li>Strong understanding of commercial building systems, MEP infrastructure, property operations, fit-out coordination, and asset management principles.</li> <li>Demonstrated experience delivering asset enhancement initiatives, operational improvements, and value creation programs that enhance tenant satisfaction and long-term asset performance.</li> <li>Experience managing service charge budgets, financial performance, reporting, and cost optimization initiatives.</li> <li>Strong stakeholder management skills with the ability to collaborate effectively with tenants, owners, consultants, contractors, Leasing, Facilities Management, Finance, and Operations teams.</li> <li>Excellent communication, leadership, organizational, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.</li> <li>Proficiency in Microsoft Office applications and property management or reporting systems, with strong data analysis and reporting capabilities.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related Engineering discipline.</li> <li>Professional certifications in Property Management, Facilities Management, Asset Management, or Project Management are considered an advantage.</li> <li>Strong knowledge of commercial property governance, MEP operations, service charge management, fit-out processes, and asset enhancement strategies.</li> <li>Good understanding of local regulations, health & safety requirements, and statutory compliance for commercial properties.</li> <li>Demonstrated ability to lead high-performing teams, influence stakeholders, and drive operational excellence.</li> <li>Excellent command of English, both written and spoken.</li> <li>High level of professionalism, integrity, ethical conduct, and commitment to maintaining community standards.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>