Operation Manager Jobs - Cairo Egypt

Job Title: Sales Manager Company: Sumet Technologies Tanzania Limited Location: Full Time – Based Upcountry, Tanzania<br>Company Overview SUMET is a fast-growing, tech-enabled distribution company revolutionizing product launches and enabling Buy Now, Pay Later (BNPL) access for retailers and wholesalers. We are the exclusive distributor of EX-PIDO, a leading mosquito repellent brand in Tanzania.<br>Job Summary Are you an experienced sales professional with a strong FMCG background and a passion for driving results in regional markets? SUMET is seeking Sales Manager to oversee and expand our sales operations in key country territories. You will lead a team of field sales representatives, build local partnerships, and drive growth of our EX-PIDO brand in urban, rural and semi-urban markets. Key Responsibilities Develop and implement regional sales strategies to meet and exceed monthly and quarterly sales targets. Supervise and support field sales teams and sales coordinators across assigned regions, ensuring high performance and accountability. Monitor market trends, competitor activity, and customer feedback to identify new opportunities and address challenges. Build and maintain relationships with distributors, wholesalers, and key retailers. Execute marketing and promotional initiatives at the regional level in coordination with head office. Coordinate with credit and logistics teams to ensure timely product delivery and proper customer credit management. Report on regional sales performance, forecasts, and market intelligence to senior leadership. Lead periodic performance reviews and coaching sessions with Sales Coordinators to foster continuous improvement.<br>Qualifications & Skills Bachelor’s degree in Business, Marketing, Sales, or related field. Minimum 10+ years of sales manager experience in FMCG/Cosmetics industry, preferably with regional or country sales exposure. Minimum 5+ years of experiences on the leadership role. Demonstrated ability to lead field teams and manage large sales territories. Strong knowledge of rural and semi-urban market dynamics in Tanzania. Excellent communication, negotiation, and relationship-building skills. Familiarity with sales reporting tools and CRM systems is an added advantage. Willingness to travel extensively within upcountry regions. Fluency in English (Written and Spoken) Reallocation to Dar es Salaam Tanzania is Mandatory Young aggressive sales manager with execution sales strategies.<br>Why Join SUMET? At SUMET, we value innovation, ownership, and inclusive growth. You’ll be part of a mission-driven team that's transforming access to essential consumer products while building the future of retail finance in Tanzania.<br>Application Instructions Submit your CV and a short cover letter highlighting your regional FMCG experience to hr.tz@sumet.co Email Subject: SUM08_26_Sales Manager Deadline: Applications will be reviewed on a rolling basis until the position is filled.

Build Your Career in Prop Tech: Shape the Future of Real Estate Operations<br>About Tenex.io Tenex.io is a fast-growing Saa S platform redefining Real Estate Operations and Experience across the GCC and beyond. We're not just a software company—we're the operating system for modern real estate. From AI-powered marketing, sales, leasing and community management to finance automation and tenant engagement, we're helping lots of organizations unlock 10x growth in operations. With 80% of our customer base in the KSA, we're positioned as the regional leader in Prop Tech innovation.<br>We're looking for a Customer Success Manager who's ready to own real relationships, drive meaningful outcomes, and build a career with genuine autonomy and impact.<br><br>What This Role Actually Means for You You'll own customer relationships end-to-end. No micromanagement—just clear objectives and the freedom to drive them. You'll be the trusted advisor to some of the most important players in Gulf real estate: developers, property management groups, and enterprise operations leaders. This isn't just admin work; it's strategic partnership. You'll master the full Saa S stack. Want to understand ARR, retention mechanics, and expansion strategy? You'll live it every day. By year 2, you'll have the Saa S acumen most professionals take 5+ years to develop. This is real resume-building experience. You'll unlock exponential customer impact. Your customers use Tenex to run entire portfolios—thousands of properties, millions in transactions. When you help them succeed, the ripple effects are massive. You'll see direct ROI from your efforts. You'll collaborate with teams that actually listen. Your customer feedback directly shapes our product roadmap. You're not a messenger between silos—you're a strategic bridge between Sales, Product, and Engineering. Your voice matters. You'll work in a structured, sustainable way. Reliable working hours. Fully remote. No burnout hustle. We believe high performance comes from balance, not pressure. You'll accelerate your professional growth. Exposure to enterprise-level deals, executive stakeholders, and high-stakes implementations across multiple verticals (leasing, finance, operations, AI). Whether you're aiming for a Director role in Saa S at the peak of your career or pivoting into Product or Partnerships, this foundation is invaluable.<br><br>What You Bring2+ years in Saa S Customer Success, Account Management, or similar roles (Enterprise Saa S is a bonus—but we're happy with strong fundamentals) Saa S fluency: You understand ARR, retention, expansion, and churn. You can manage renewals and identify upsell opportunities strategically. Communication superpowers: You navigate conversations with both technical users and C-suite executives effortlessly. You explain complex features in simple terms. Organized & accountable: Managing multiple accounts requires systems. You have them. Remote-ready: Self-driven, disciplined, and results-oriented. You thrive without a manager watching over your shoulder. Language skills: Good English is essential. Arabic professional proficiency is must given our GCC footprint. Bonus: ERP & CRM experience? We'd love to talk to you.<br><br>Why Tenex.io (What You Actually Get)✦ Be part of the region's Prop Tech revolution. You're joining at an inflection point—most high-impact career moments happen at fast-growing companies, and Tenex is one of the GCC's most exciting bets right now.✦ Meaningful, visible impact. Your work directly affects how tens of thouusands of lives. You'll see customers grow their portfolios, streamline operations, and hit growth targets because of Tenex—and because of you.✦ Strategic, not transactional. You're building long-term relationships with decision-makers, not processing tickets. This work develops your business acumen in ways most entry-level roles can't.✦ Autonomy that matters. You won't be managed into a corner. Clear outcomes, clear expectations, genuine freedom in how you achieve them.✦ Real career ladder. Prop Tech is growing fast. Strong CSMs are in demand. Whether you aim for a CSM leadership role, Product, or the startup world, Tenex is a launchpad.✦ Work with brilliant, mission-driven people. No corporate bloat. Just a focused team building something genuinely innovative for an emerging market.✦ Flexibility that works for real life. Fully remote, predictable hours, a company that values balance. At 25-30, you want a career that accelerates your growth and lets you actually live your life.

Key Accountabilities : Independently coordinate the export of pharmaceutical products to assigned countries, acting as a key interface between sales, internal departments, and international partners. Prepare, verify, and manage all export documentation, including commercial invoices, packing lists, certificates of origin, and customs declarations. Liaise with freight forwarders, customs brokers, and shipping lines to schedule and track international shipments. Ensure all export activities comply with international trade laws, sanctions, and the specific regulatory requirements of destination countries. Coordinate with the Regulatory Affairs team to ensure all necessary import permits and licenses are in place before shipment. Maintain accurate and organized records of all export transactions, both digitally and physically. Support the Export Manager/Director in market research and communication with international partners. Resolve any issues or delays related to customs clearance, transportation, or documentation.<br>Academic, technical, and professional qualifications: A Bachelor’s degree in International Business, Supply Chain Management, or a related field is preferred. <br>Experience: Specialist: 2-3+ years of relevant experience in export operations, preferably in the pharmaceutical industry. Senior Specialist: 5+ years of experience with a deep understanding of pharmaceutical export processes.

We are seeking an experienced Commercial Manager with a strong background in Facilities Management and Commercial Leasing to lead our commercial operations, maximize occupancy, strengthen tenant relationships, and drive revenue growth. Key Responsibilities Develop and implement commercial strategies to maximize occupancy and revenue. Manage the leasing process, including negotiations, renewals, and tenant retention. Build and maintain strong relationships with tenants and key stakeholders. Identify new business opportunities and attract prospective tenants. Oversee lease agreements and ensure compliance with company policies and legal requirements. Collaborate with the Facilities and Property Management teams to ensure high-quality tenant services. Monitor market trends, rental rates, and competitor activities. Prepare commercial reports, forecasts, and budgets for senior management. Lead and develop the commercial team to achieve business objectives. Qualifications Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. Minimum 7–10 years of experience in commercial management, leasing, or real estate. Proven experience in commercial leasing and facilities/property management. Strong negotiation and contract management skills. Excellent leadership, communication, and relationship management abilities. Strong analytical and financial acumen. Proficiency in Microsoft Office and ERP systems. Excellent command of English and Arabic. What We Offer Competitive salary and benefits. Professional and dynamic work environment. Career growth and development opportunities.

Job Summary We are looking for a strategic and hands-on Operations Manager to lead and optimize our operations within a travel technology environment. The role will be responsible for building scalable operational processes, onboarding clients and employees, developing high-performing teams, and ensuring an exceptional customer experience. The ideal candidate should have strong and proven experience in operations, with the ability to work strategically while maintaining deep involvement in day-to-day operations and cross-functional collaboration across multiple departments. Key Responsibilities1. Client Onboarding Develop and manage a structured Client Onboarding Plan from contract signing through successful platform adoption. Lead the onboarding process for new clients and ensure a smooth transition to the platform. Understand client requirements, workflows, and operational needs and translate them into actionable onboarding plans. Coordinate with Product, Technology, Customer Success, Finance, Sales, and other relevant teams to ensure successful implementation. Conduct client training and ensure users are fully equipped to use the platform. Monitor onboarding progress, identify risks, and ensure timely Go-Live.2. Employee Onboarding & Knowledge Management Develop and maintain a structured Employee Onboarding Plan for the Operations Team. Build and continuously update a comprehensive Operations Knowledge Base covering processes, SOPs, workflows, policies, and platform usage. Ensure new employees are properly trained and understand their responsibilities, KPIs, SLAs, and operational standards. Establish continuous learning and knowledge-sharing practices within the Operations Team.3. Customer Satisfaction & Experience Own and continuously improve the operational aspects of the Customer Experience. Establish mechanisms to measure and monitor Customer Satisfaction (CSAT). Collect and analyze customer feedback and identify recurring issues and improvement opportunities. Work closely with internal departments to resolve customer issues efficiently. Develop initiatives to improve customer satisfaction, retention, engagement, and platform adoption. Ensure customer expectations are aligned with operational capabilities and agreed service levels.4. Team Building, OKRs, KPIs & SLA Management Build, structure, and develop a high-performing Operations Team. Define clear roles, responsibilities, reporting lines, and performance expectations. Develop and implement OKRs and KPIs aligned with company and operational objectives. Establish and manage Service Level Agreements (SLAs) for the Operations Team and client-facing services. Define measurable targets for response time, resolution time, turnaround time, quality, productivity, and customer satisfaction. Monitor performance regularly and provide coaching, feedback, and corrective actions. Build a culture of accountability, collaboration, continuous improvement, and ownership.5. Contracts & Negotiation Participate in the development, review, and negotiation of client contracts and operational agreements. Work closely with Sales, Finance, Legal, and other relevant departments to ensure contracts are operationally feasible and commercially aligned. Ensure that agreed client requirements, responsibilities, SLAs, service scope, and operational commitments are clearly defined. Identify operational and commercial risks within contracts and recommend appropriate solutions. Support contract negotiations with clients and partners while protecting the company's operational interests. Ensure a smooth transition from signed contracts to operational execution.6. Strategic Operations & Cross-Functional Engagement Develop and execute operational strategies that support business growth and scalability. Combine strategic thinking with deep hands-on operational expertise. Work closely with multiple departments, including Sales, Customer Success, Product, Technology, Finance, HR, Legal, and Marketing, to ensure operational alignment. Act as a key bridge between business requirements and operational execution. Identify dependencies and bottlenecks across departments and drive cross-functional solutions. Establish scalable processes that support the company's growth and increasing client base. Participate in strategic planning and business decision-making related to operations, customer experience, and platform adoption. Translate business objectives into clear operational plans, processes, and measurable outcomes. Key Performance Indicators Client onboarding completion rate Time to Go-Live Platform adoption rate Customer Satisfaction (CSAT) Client retention and engagement SLA compliance First Response Time Resolution Time Team productivity Employee onboarding completion rate Knowledge Base adoption and effectiveness Operational error rate Process efficiency Achievement of Operations OKRsRequired Qualifications & Experience Bachelor's degree in Business Administration, Operations Management, Travel & Tourism, Hospitality, or a related field.5+ years of progressive experience in Operations, preferably in Travel Tech, Saa S, Hospitality, Travel Management, or B2B technology. Proven experience in client onboarding and implementation. Strong experience in building and managing operational teams. Hands-on experience developing KPIs, OKRs, SLAs, SOPs, and operational processes. Strong experience in customer experience and satisfaction management. Proven contract negotiation and stakeholder management skills. Strong cross-functional experience working with multiple departments. Strategic mindset combined with strong hands-on operational capabilities. Excellent communication, presentation, negotiation, and problem-solving skills. Strong analytical and decision-making abilities. Ability to manage multiple clients, teams, projects, and priorities simultaneously. Core Competencies Strategic & Operational Thinking Client Onboarding & Implementation Team Building & Leadership Customer Experience & Satisfaction KPI & OKR Management SLA Management Contract Negotiation Process Design & Optimization Knowledge Management Cross-Functional Collaboration Stakeholder Management Problem Solving & Decision Making Continuous Improvement

We are looking for a proactive and detail-oriented Exhibition Account Manager to join our team. The ideal candidate will be responsible for managing exhibition projects, handling client communication, coordinating with internal teams and suppliers, and ensuring smooth execution from planning to on-site delivery. Responsibilities :-Deal with New clients Manage exhibition clients and understand their branding and booth requirements Handle projects from brief reception to final execution Coordinate with design, production, operations, and installation teams Prepare project timelines, quotations, and follow-up reports Ensure booths and exhibition setups are delivered on time and according to client expectations Communicate effectively with suppliers, venues, and contractors Attend client meetings, site visits, and exhibition days when required Monitor project progress and ensure high-quality execution Handle multiple projects simultaneously while meeting deadlines Resolve any on-site issues quickly and professionally Requirements:-Bachelor’s degree in Marketing, Business Administration, Events Management, or related field Previous experience in exhibitions, events, or account management Strong communication and client relationship skills Excellent organizational and multitasking abilities Ability to work under pressure and manage tight deadlines Strong attention to detail and problem-solving skills Good knowledge of production and exhibition setup processes Proficiency in Microsoft Office tools and AIExperience in exhibitions, booths, and activation projects Ability to manage suppliers and production timelines efficiently

Position Summary<br><br>We are seeking a dynamic Segment Sales Manager to lead sales in the Smart Infrastructure segment, covering:<br><br> Data Centers Airports Smart Cities Transportation (Metro/Rail) Large commercial facilities <br><br>The role focuses on delivering integrated solutions from Industrial Automation, Software, and Digital Energy divisions to create highly efficient, secure, and sustainable infrastructure projects.<br><br>Key Responsibilities<br><br> Identify and secure new business within major infrastructure projects, collaborating with developers, EPC contractors, and government entities. Drive adoption of solutions including: Building Management Systems (BMS) Data Center Infrastructure Management (DCIM) Energy Automation Electrical Distribution systems Champion Digital Twin and Unified Engineering solutions to streamline design, construction, and operations of smart buildings and facilities. Position the company as the preferred partner for energy efficiency and power management in mission-critical environments such as Data Centers. Manage the entire sales cycle, from initial concept and FEED stages to final project delivery. <br><br>Requirements<br><br>Qualifications & Skills<br><br> Minimum 10 years of sales experience in Infrastructure, Building Technology, or Data Center sectors Familiarity with BMS, DCIM, and low/medium voltage electrical distribution systems. Proven ability to engage multiple stakeholders, including consultants, main contractors, and end-users. Strong solution-selling skills and ability to manage complex, multi-stakeholder projects<br><br>Benefits<br><br> Annual bonus Health insurance and wellness programs Professional development and training opportunities

Position Summary<br><br>We are seeking a dynamic Segment Sales Manager to lead sales in the Smart Infrastructure segment, covering:<br><br> Data Centers Airports Smart Cities Transportation (Metro/Rail) Large commercial facilities <br><br>The role focuses on delivering integrated solutions from Industrial Automation, Software, and Digital Energy divisions to create highly efficient, secure, and sustainable infrastructure projects.<br><br>Key Responsibilities<br><br> Identify and secure new business within major infrastructure projects, collaborating with developers, EPC contractors, and government entities. Drive adoption of solutions including: Building Management Systems (BMS) Data Center Infrastructure Management (DCIM) Energy Automation Electrical Distribution systems Champion Digital Twin and Unified Engineering solutions to streamline design, construction, and operations of smart buildings and facilities. Position the company as the preferred partner for energy efficiency and power management in mission-critical environments such as Data Centers. Manage the entire sales cycle, from initial concept and FEED stages to final project delivery. <br><br>Requirements<br><br>Qualifications & Skills<br><br> Minimum 10 years of sales experience in Infrastructure, Building Technology, or Data Center sectors Familiarity with BMS, DCIM, and low/medium voltage electrical distribution systems. Proven ability to engage multiple stakeholders, including consultants, main contractors, and end-users. Strong solution-selling skills and ability to manage complex, multi-stakeholder projects<br><br>Benefits<br><br> Annual bonus Health insurance and wellness programs Professional development and training opportunities

A leading steel fabrication and structural steel company in the Middle East is seeking highly experienced professionals to join its growing team. The company specializes in structural steel fabrication, industrial steel solutions, heavy steel manufacturing, and engineering services for major industrial, infrastructure, energy and construction projects.<br>Planning Manager<br>The Planning Manager will lead production planning, capacity planning, and material planning activities to ensure optimum utilization of resources and timely project delivery.<br>Key Responsibilities:Develop and manage master production schedules based on customer orders, project timelines, and manufacturing capacity. Coordinate with Engineering, Projects, Procurement, Production, Logistics, and Warehouse departments. Monitor fabrication progress and identify potential bottlenecks. Ensure timely availability of steel plates, sections, pipes, consumables, and fabrication materials. Lead capacity planning and workload balancing across fabrication workshops. Analyze demand forecasts and convert them into actionable production plans. Monitor inventory levels to minimize stock shortages and excess inventory. Drive Sales & Operations Planning (S&OP) processes. Develop planning KPIs including schedule adherence, capacity utilization, inventory turnover, and on-time delivery. Utilize ERP/MRP systems to support planning and reporting activities. Lead continuous improvement initiatives to enhance operational performance.<br>Requirements:<br>Bachelor's Degree in Engineering, Logistics, or Supply Chain Management. Minimum 15 years of experience in logistics management within steel fabrication, manufacturing, construction, or industrial sectors. Strong knowledge of transportation, customs clearance, and freight management. Excellent leadership and negotiation skills.

Job Title: Sales Manager (Electronics & Mobile Accessories) Location: Nasr City (Makram Ebeid), Cairo. (Candidates living nearby are highly preferred). Experience: 2 to 5 years of experience in sales management, specifically within Electronics, Tech, or Mobile Accessories.<br>Education: Bachelor’s degree in Business Administration, Marketing, or a related field.<br>Drive and achieve the brand’s monthly and annual sales targets for both the retail store and electronic brand products.<br>Develop and implement effective sales strategies to expand the customer base and increase market share.<br>Monitor sales metrics, analyze trends, and prepare weekly/monthly performance reports.<br>Manage, motivate, and train the sales team to ensure excellent customer service and product knowledge.<br>Oversee daily operations of the store, ensuring high standards of visual merchandising and product display.<br>Handle customer inquiries, complaints, and escalations professionally to maintain high satisfaction.<br>Monitor stock levels of high-demand mobile accessories and tech products, coordinating with the purchasing team to avoid shortages.<br>Provide feedback on customer preferences and market trends to help introduce new electronic products.<br>Strong leadership, team building, and people management skills.<br>Excellent communication and negotiation abilities.<br>Solid understanding of mobile accessory trends, brands, and tech specs.<br>Proficiency in MS Office (Word, Excel) and retail POS systems.<br>Very good command of both Arabic and English.<br>What We Offer: Competitive basic salary + attractive commission/bonus scheme based on targets, opportunities for career growth, and a supportive work environment. Send your cv on : Contact@majentik.com

Job Description:Manage the daily delivery of Housekeeping across assigned facilities, ensuring service quality and operational efficiency. Supervise outsourced service providers responsible for cleaning, waste management, and related Housekeeping. Monitor contractor performance against service level agreements (SLAs), KPIs, and contractual requirements. Conduct regular site inspections to ensure cleanliness, hygiene, appearance, and service quality standards are maintained. Coordinate with facility management, operations, security, HSE, and tenant representatives to address operational requirements and service requests. Review staffing levels, work schedules, and resource allocation to ensure effective service coverage. Investigate service complaints, implement corrective actions, and ensure timely resolution of operational issues. Monitor service-related expenditures and support budget control initiatives. Ensure compliance with health, safety, environmental, and company operational standards. Prepare operational reports, inspection findings, performance analyses, and service improvement recommendations. Support mobilization activities for new sites, service enhancements, and operational improvement initiatives. In addition to any other tasks assigned by the direct manager.<br>Requirements: Bachelor's degree in business administration, Hospitality Management, or a related field.8-12 years of experience in Housekeeping, facility management, hospitality operations, or property management. Experience managing outsourced service providers within real estate developments, commercial properties, hospitality facilities, or mixed-use communities is preferred. Strong knowledge of Housekeeping operations, housekeeping standards, and service quality management. Proven experience managing contractors, service providers, and site operations. Strong customer service, stakeholder management, and communication skills. Ability to conduct inspections, performance evaluations, and service audits.

Role Objectives:The Expansion & Community Manager will play a crucial role in driving diverse real estate assets network growth while fostering strong relationships between these properties and their surrounding communities. This role combines end‑to‑end acquisition and expansion execution with proactive strategic community engagement, ensuring seamless integration of new locations into neighborhoods, addressing concerns, enhancing brand presence, and maintaining positive stakeholder interactions.<br>Roles & Responsibilities:<br>Expansion & Acquisition Responsibilities:<br>Identify and evaluate potential locations for new dark stores, warehouses and operating offices based on market data, demand patterns, and operational feasibility. Drive end‑to‑end real estate acquisition: site identification, feasibility, lease negotiations, licensing, and operational go‑live. Collaborate with cross‑functional teams (Operations, Marketing, IT, Finance, Legal, Procurement) to ensure efficient rollouts. Source, evaluate, and negotiate lease terms that meet financial benchmarks and operational timelines. Own the internal approval workflow, eliminating bottlenecks and ensuring timely launches. Manage external coordination including landlord negotiations, regulatory approvals, and municipal requirements. Maintain a live expansion pipeline tracker with status, blockers, and projected timelines per location, reporting progress to senior leadership. Optimize fulfillment point layout and operational processes to maximize efficiency and service levels. Track key expansion metrics (launch timelines, cost efficiency, operational KPIs) and drive continuous improvement.<br>Community Responsibilities :<br>Establish and maintain positive relationships with local residents, neighbors, and organizations. Conduct regular outreach to gather feedback and address community concerns. Proactively tackle issues related to parking, staff behavior, operating hours, and delivery timeslots. Act as the first line of contact for complaints arising from store operations or staff interactions. Investigate and resolve community complaints in a timely, transparent manner. Collaborate with store management and staff to ensure adherence to community standards and operational best practices. Develop and implement communication strategies to keep communities informed about operations, promotions, and changes. Prepare periodic reports on community feedback and issues, presenting solutions to management. Organize initiatives that foster goodwill and demonstrate commitment to neighborhoods (e.g., gifts, promos, local engagement activities).<br>Required Education, Knowledge, And Skills:<br>Required Education, Knowledge, and Skills Bachelor’s degree in Communications, Public Relations, Community Development, Real Estate, or a related field.5–10+ years of experience in commercial real estate, lease management, or combined real estate/community leadership roles. Proven track record of scaling physical networks under time pressure.5+ years of experience in community management, public relations, or customer service roles. Strong communication skills, both verbal and written. Excellent problem‑solving skills and proactive conflict resolution. Deep knowledge of the local real estate market, regulatory environment, and community dynamics. Experience managing cross‑functional workflows and leading teams of 10+. Ability to work flexible hours, including evenings and weekends as needed.

Job description:We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for managing and strengthening client relationships while ensuring the successful delivery of marketing and creative solutions. You will oversee day-to-day client operations, drive revenue growth, identify new business opportunities, and ensure exceptional service delivery. Working closely with the Customer Success Director, you will play a key role in enhancing customer satisfaction, increasing client retention, and delivering operational excellence across a portfolio of clients. Key Responsibilities Build, manage, and maintain strong long-term client relationships. Act as the primary point of contact for clients, ensuring exceptional customer service. Manage the end-to-end delivery of client projects, ensuring they are completed On Time and In Full (OTIF). Coordinate with internal teams including Creative, Print, POS, Promotional Merchandise, and Operations to deliver high-quality solutions. Identify opportunities for account growth, upselling, and cross-selling to drive organic revenue. Monitor customer satisfaction and proactively resolve issues to improve the overall client experience. Track and report on key performance indicators including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Lifetime Value (CLV), revenue, and profitability. Ensure operational efficiency through effective planning, scheduling, reporting, and process management. Conduct market research to identify trends, innovation opportunities, and client needs. Support risk management and ensure compliance with company policies and contractual requirements. Collaborate with internal stakeholders to ensure seamless communication and successful project execution. Requirements Qualifications Bachelor's degree in Business Administration, Marketing, Communications, Project Management, or a related field. Experience Minimum of 3 years' experience in Customer Success, Account Management, Client Services, Marketing Operations, or a similar client-facing role. Experience within a marketing, creative agency, print, branding, promotional merchandise, or related environment is highly advantageous. Skills & Competencies Excellent relationship management and communication skills. Strong project coordination and organizational abilities. Customer-centric mindset with a passion for delivering exceptional service. Commercial awareness with the ability to identify growth opportunities. Strong problem-solving and decision-making skills. Ability to manage multiple projects in a fast-paced environment. Proficiency in Microsoft Office and CRM/project management systems. Strong attention to detail and reporting skills. What Success Looks Like Success in this role will be measured by:High customer satisfaction (CSAT). Strong Net Promoter Score (NPS). Increased Customer Lifetime Value (CLV). On-Time, In-Full (OTIF) project delivery. Client retention and account growth. Revenue growth and profitability. Operational efficiency and effective stakeholder collaboration. Ability to commute/relocate:Maadi: Reliably commute or planning to relocate before starting work (Required)<br>Ready to join us? Send your CV to careers@pointgroup.biz.

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Generic Responsibilities Ensure dissemination of Swift Management policy & procedures and efficient & effective performance of responsibilities. Assist the Head in the management of activities and operations. Participate with the Head in the identification of annual KPIs and work time plan (annual & quarterly) & monitoring fulfillment ensuring continuous assessment & improvement of the efficiency and effectiveness of the function work flow to ensure efficient resource utilization. Lead team members to fulfil identified KPIs ensuring that the responsibilities of each member is well defined and that timely, specific and providing productive feedback to team members about performance thus increasing team competence & motivation. Evaluate the work performance of staff in function and determine method of work assignment; provide advice to staff on issues in the most difficult or complex cases. Ensure knowledge transfer between team members through the implementation of the on-the-job training. Assess and improve the efficiency and effectiveness of the function work flow to ensure smooth operations. Inforce professional development of the team by recommending training programs and professional development programs for employees to raise the level of efficiency & professionalism. Maintain sound networking; effective cooperation and coordination with the different Bank functions in order to improve the level of service and ensure that that all activities demonstrate and support excellent interactive teamwork as well as corporate governance. Assist Head of……. in ensuring prompt & well-structured communication to Top Management, Control Functions, involved stakeholders & regulatory bodies as appropriate & in accordance with requirements. Prepare RSCA quarter sample and ensure that proper incident reporting is prepared in order to ensure RCSA compliance. Provide periodical analytical reports according to identified time frame.<br>Business Acumen Key Responsibilities Manage the overall movement of the incoming and outgoing Swift messages (Branches/ Bank functions, Correspondent Banks, Financial Institutions…etc) and make the necessary decisions with the competent units for execution. Manage the operations security by managing all the Swift users in the Bank. Manage the overall messages traffic to ensure that all the messages are routed properly and suspense queues are always clear. Monitor rejected messages and routed to the concerned unit. Manage all the messages for the purpose of preventing any delay, deletion or connectivity issues. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Manage the reconciliation of all the incoming and outgoing messages. Manage the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Follow up syndication loan messages with coordination with the related functions with no downtime. Manage SWIFT issues on SWIFT Case Manager & maintenance of swift keys. Oversee the related UAT testing and review the results to ensure correct implementation. Supervise & ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

Role Overview: Business Development Manager (BPO) | Call Center Outsourcing Target Markets: GCC & USAGander: Males and Females Location: Egypt Core Objective: Drive company growth by generating qualified leads, building strategic sales pipelines, and converting prospects into long-term BPO partnerships in the GCC and North American markets.<br>Key Responsibilities Full-Cycle Sales: Manage the entire sales process from multi-channel prospecting (cold calls, Linked In, email) and C-level pitching, to contract negotiation and handover. Manage & train the appoiment setter team and learn then on how to do the prospect and generating leads. Pipeline & CRM Management: Maintain accurate records in CRMs (Salesforce/Hub Spot) and track KPIs, conversion rates, and revenue forecasts. Market Expansion: Build strategic referral partnerships, conduct competitive analysis, and represent the company at regional industry events. Solution Selling: Develop compelling proposals and RFP responses tailored to client objectives across various BPO service lines (Customer Support, IT, HR, Finance).<br>Strict Requirements (Must-Haves) Experience: 3–4 years of hands-on B2B sales/BDM experience specifically within the BPO, outsourcing, or managed services industry. Market Expertise: Proven track record of managing complex sales cycles and meeting quotas with clients in the GCC and/or USA. Proven experience in business development, sales, or account management within BPO, call center outsourcing, or related service industries. Strong skills in lead generation, prospecting, pipeline management, and closing deals with international and regional clients. Ability to design and present client-centric outsourcing solutions, including pricing models, service scopes, and SLAs. Excellent communication, negotiation, and presentation skills, with the ability to engage senior stakeholders and decision-makers. Comfort working with CRM tools, sales analytics, and basic financial metrics (e.g., margins, cost per FTE, ROI) to inform decisions. Experience collaborating with operations and delivery teams to ensure smooth onboarding and handover of new clients. Knowledge of call center operations, CX best practices, and omnichannel customer support (voice, email, chat, social) is highly beneficial. Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience. Fluency in English; additional languages are an advantage for engaging global clients. Proficiency with digital lead generation tools (Apollo.io, Zoom Info, Linked In Sales Navigator). Experience selling to specific verticals like banking, telecom, healthcare, or government.<br>Preferred Qualifications (Nice-to-Haves) An existing network of BPO buyers in the GCC or USA. Familiarity with Gulf market procurement practices and business culture.<br>What is Offered Competitive base salary with an uncapped performance-based commission structure. Clear career progression into senior sales leadership. Professional development, sales training, and access to premium market intelligence tools.<br>Application Instructions Send CV to: hiring@quickts.online, or apply directly on Linked InSubject Line: Application – Business development Manager(BPO) Required Inclusion: Applicants must include details about their proven sales track record in the email.

The Marketing Manager is responsible for leading the on-ground execution, localization, and operational delivery of all approved marketing events, and activation strategies established by the Central Marketing within Kayan City. Acting as the operational liaison and primary marketing representative within the city, the role ensures central strategies are brought to life seamlessly on ground while facilitating continuous alignment between Kayan City leadership and Central Marketing. Through active daily presence within the community, the Marketing Manager identifies local market dynamics, resident and visitor insights, and operational opportunities, feeding practical recommendations back to Central Marketing to continuously optimize destination positioning and community engagement.<br>Key Responsibilities:<br>Execute approved annual marketing event, and activation plans for Kayan City, adapting central strategies into effective on-ground activities aligned with city operations. Serve as the primary on-ground liaison between Central Marketing and Kayan City Council stakeholders, ensuring seamless alignment, information flow, and collaborative execution of all marketing initiatives. Lead the operational implementation of city events, commercial activations and communication initiatives in coordination with internal departments, tenants, operators, event agencies, and external suppliers. Coordinate closely with Kayan City operational, security, and facilities functions to ensure proposed marketing activities are logistically viable, properly resourced, and safely executed. Monitor all on-ground marketing implementations, signage, collateral, and event setups to guarantee strict compliance with approved corporate brand identity, communication standards, and quality guidelines. Maintain active, daily presence across Kayan City to capture resident, visitor, and tenant feedback, identifying local market trends, operational gaps, and community needs. Provide Central Marketing with structured, data-informed feedback, post-activation evaluations, and actionable on-ground observations to refine future central strategies and campaign designs. Propose and develop locally relevant marketing, community engagement, and activation concepts that enhance destination appeal and vibrant city life, submitting them to Central Marketing for strategic review and approval. Support the execution of the city’s content calendar by collecting, verifying, and routing real-time on-ground news, event coverage, and community updates to the central communications team. Track and monitor marketing-related operational expenses for Kayan City activities, ensuring delivery strictly within allocated budgetary limits and resources. Build and maintain collaborative relationships with commercial tenants, community groups, event vendors, and key site stakeholders to facilitate smooth activity rollouts and gather qualitative market insights. In addition to any other tasks assigned by the direct manager.<br>Job Requirements:<br>10-15 years of progressive experience in marketing, communications, brand management, events, or activations. Experience within real estate, mixed-use developments, destination marketing, hospitality, retail, or community management is highly preferred. Solid understanding of destination, community, and place marketing, with the ability to translate corporate strategies into locally relevant initiatives. Excellent stakeholder management and coordination skills across internal departments, agencies, suppliers, tenants, and external partners. Strong communication, creativity, planning, and project management skills with a high level of attention to brand consistency and quality.

Job Title: Account Manager – Medical Insurance Department: Account Management Location: Alexandria, Egypt Employment Type: Full-time Company: AXON Health Tech <br>About AXON:AXON Health Tech is a leading healthcare technology company specializing in third-party administration (TPA) services, medical discount platforms, and digital healthcare solutions across Egypt and the MENA region. Join us and be part of shaping the future of healthcare access.<br>Job Summary AXON is looking for a proactive Account Manager to manage and grow relationships with existing corporate clients in the medical insurance and TPA sectors. The ideal candidate will focus on client retention, account growth, customer satisfaction, and identifying opportunities for upselling and cross-selling services. Key Responsibilities· Manage a portfolio of corporate accounts and maintain strong client relationships.· Act as the primary point of contact for assigned clients.· Ensure high levels of customer satisfaction and service delivery.· Identify opportunities to expand business within existing accounts.· Conduct regular meetings and business reviews with clients.· Coordinate with operations and customer service teams to resolve client issues promptly.· Prepare proposals, renewals, and account performance reports.· Monitor contract renewals and negotiate terms when required.· Achieve account growth and retention targets.· Maintain accurate account records and activities within the CRM system. Qualifications· Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.· 2–5 years of experience in Account Management, Corporate Sales, Medical Insurance, or TPA services.· Strong relationship management and customer service skills.· Excellent communication, presentation, and negotiation abilities.· Understanding of medical insurance products and healthcare services.· Experience dealing with corporate clients and brokers is preferred.· Proficiency in CRM systems and Microsoft Office applications. Key Competencies· Client Relationship Management· Account Growth & Retention· Communication Skills· Negotiation & Influencing· Customer Service Excellence· Problem Solving· Time Management· Results Orientation What We Offer:Competitive salary & performance bonuses Health & social insurance Opportunity to work in a fast-growing healthtech company Supportive & dynamic team culture

Company Description Bee M Computers specializes in selling and installing computers, servers, components, notebooks, printers, plotters, scanners, surveillance camera systems, communication devices, software licenses, and cybersecurity solutions. The company focuses on delivering comprehensive technology solutions that meet diverse business and individual needs. Bee M Computers places strong emphasis on after-sales service to support product performance and user satisfaction. Building long-term customer relationships and fostering loyalty are central to the company’s growth strategy. Team members work in a service-oriented environment that values reliability, technical expertise, and customer care.<br>Role Description The Sales Account Manager is a full-time, on-site role based in Heliopolis. This role is responsible for managing existing client accounts, building new relationships, and driving sales of Bee M Computers’ hardware, software, cybersecurity, and related services. Day-to-day tasks include identifying and qualifying leads, conducting client meetings and product presentations, preparing quotations and proposals, and negotiating pricing and contracts. The Sales Account Manager will follow up on orders, coordinate with technical and operations teams to ensure timely delivery and installation, and provide ongoing support to maintain high customer satisfaction. The role also involves monitoring market trends, maintaining accurate CRM records, and meeting or exceeding sales targets and performance metrics.<br>Qualifications<br> <br>Strong account management and customer service skills, with a focus on customer satisfaction and retention. Proficiency in lead generation and client prospecting, including building and maintaining a sales pipeline. Excellent communication skills, including clear presentation, negotiation, and interpersonal abilities. Background or strong interest in IT hardware, software, networking, and cybersecurity solutions. Proven experience in sales or account management, preferably in technology or related industries. Ability to work on-site in Heliopolis, manage multiple accounts, and meet defined sales targets. Strong organizational and time management skills, with attention to detail and accurate documentation. Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience.

Company Description Carnival Trading is a technology solutions provider specializing in surveillance systems, networking equipment, power backup solutions, laptops, desktops, projectors, and multimedia devices. The company focuses on delivering high-quality, reliable products at competitive prices to meet diverse business needs. A team of technical experts supports customers in selecting the most suitable solutions for their operational and budget requirements. Carnival Trading is committed to building long-term client relationships through value-driven offerings and responsive support. Role Description The Sales Account Manager is a full-time, hybrid role based in Cairo, Egypt, with flexibility for some work-from-home arrangements. This role is responsible for managing and growing a portfolio of clients by understanding their technology needs and recommending appropriate surveillance, networking, and IT solutions. Day-to-day tasks include prospecting and lead generation, conducting client meetings and product presentations, preparing proposals and quotations, and negotiating terms to close deals. The Sales Account Manager will maintain regular contact with customers to ensure satisfaction, resolve issues, and identify opportunities for upselling or cross-selling. Collaboration with internal technical and operations teams is required to ensure timely delivery, accurate order fulfillment, and high-quality customer service. Qualifications Strong account management skills with a focus on maintaining relationships and ensuring customer satisfaction. Experience in customer service and communication, with the ability to respond promptly and clearly to client inquiries. Proven ability in lead generation and sales pipeline management, including identifying and qualifying new business opportunities. Excellent verbal and written communication skills in English; Arabic proficiency is strongly preferred. Background in selling IT, networking, surveillance, or related technology products is highly beneficial. Solid negotiation, presentation, and time management skills. Comfort working in a hybrid environment and coordinating with cross-functional teams. Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience.