Navigation Officer Jobs in Egypt

e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).<br>Job requirements: . Grad of any major . Very good up to Excellent English speakers (B2/B1+). Flexibility with rotational shifts <br>Job Benefits:. Salary up to 19000 net Up to 700 AED commission. Cola increase from the joining date (20%).career path (insource). Social and medical insurance . Free VPN line. Salary annual increase .bonus program (3k eg).chance for promoted after 6 months. Unlimited commission . Referral program (6k eg). Opportunity To travel To UAE <br>Location:Maadi, Degla Square (No transportation provided)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><strong><span>Why join us?&nbsp;</span></strong></p><br><br><br><p><span>Fraud Operations team in GSC Cairo is an integral part of the Credit Control Services. The Fraud Operations team deals with Fraud Prevention, Detection processes and constantly working towards combating fraud &amp; Information Risk and reduce losses for the bank. The team comprises several global processes which support the global businesses across all regions of the group. </span><span>Main Purpose pivot around close supervision, identify fraudulent activity on products serviced to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention processes.</span></p><br><br><br><p><strong><span>The Opportunity: </span></strong></p><br><br><ul><li><span>To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.</span></li><li><span>The role also includes gaining lucid knowledge on Scam related queries, dealing with cases where in other banks reporting fraudulent credit to HSBC customers. </span></li><li><span>Understanding the fraud risk, identifying the red flags and adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.</span></li><li><span>Undertake meaningful unscripted conversations with customers to facilitate positive customer outcomes.</span></li><li><span>Deal with customer data ethically and in accordance with the regulatory requirements.</span></li><li><span>Contribute to the continuous improvement of HSBC by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</span></li><li><span>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.</span></li><li><span>Personally contribute to an environment where colleagues want to work and where customers feel valued.</span></li><li><span>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with HSBC specified process and procedures.</span></li></ul><br><br><p><strong><span>What you’ll do: </span></strong></p><br><br><ul><li><span>Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud &amp; scam trends &amp; constantly endeavour to avoid any losses for the bank.</span></li><li><span>Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.</span></li><li><span>Resolve queries in a timely and satisfactory manner.</span></li><li><span>Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.</span></li><li><span>Facilitate and record escalations to the Fraud Manager.</span></li><li><span>Perform against targets individually whilst contributing to the overall productivity of the team.</span></li></ul><br><br><p><strong><span>What you will need to succeed in the role:</span></strong></p><br><br><br><ul><li><span>Decision making based on experience, judgment and Fraud Operations process knowledge.</span></li><li><span>Knowledge of, and experience in problem solving techniques </span></li><li><span>Ability to speak, understand and communicate fluently.</span></li><li><span>Ability to write business letters and reports.</span></li><li><span>Excellent email conversational / telephone skills. </span></li><li><span>Ability to learn quickly, retain and transfer knowledge appropriately.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Flexibility to work 24 / 7 working environment in line with business requirements.</span></li><li><span>Ability to meet tight deadlines.</span></li><li><span>Ability to build rapport with and relate to a wider range of people.</span></li><li><span>Good MS Office Skills (Excel, PowerPoint, Word)</span></li></ul><br><br><p><strong><span>What additional skills will be good to have?</span></strong></p><br><br><ul><li><span>Ensure quality and productivity standards are maintained.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Ability to multi task and work under pressure.</span></li><li><span>All applicants must have a minimum performance rating of good.</span></li><li><span>Strong communication &amp; time management skills are required.</span></li><li><span>Ability to communicate through emails.</span></li></ul><br><br><p><strong><span>Principal responsibilities</span></strong></p><br><br><ul><li><span>Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud &amp; scam trends &amp; constantly endeavour to avoid any losses for the bank.</span></li><li><span>Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.</span></li><li><span>Resolve queries in a timely and satisfactory manner.</span></li><li><span>Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.</span></li><li><span>Facilitate and record escalations to the Fraud Manager.</span></li><li><span>Perform against targets individually whilst contributing to the overall productivity of the team.</span></li></ul><br><br><p><strong><span>Requirements</span></strong></p><br><br><ul><li><span>Decision making based on experience, judgment and Fraud Operations process knowledge.</span></li><li><span>Knowledge of, and experience in problem solving techniques </span></li><li><span>Ability to speak, understand and communicate fluently.</span></li><li><span>Ability to write business letters and reports.</span></li><li><span>Excellent email conversational / telephone skills. </span></li><li><span>Ability to learn quickly, retain and transfer knowledge appropriately.</span></li><li><span>Ability to understand and interpret numeric data.</span></li><li><span>Flexibility to work 24 / 7 working environment in line with business requirements.</span></li><li><span>Ability to meet tight deadlines.</span></li><li><span>Ability to build rapport with and relate to a wider range of people.</span></li><li><span>Good MS Office Skills (Excel, PowerPoint, Word)</span></li></ul><br><br><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The English Service Desk Representative is responsible for providing customer support and technical assistance to users in a English-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p><p><strong>What You ll Be Doing</strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li><li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li><li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li><li>Follow established procedures for incident management, problem management, and service request fulfillment.</li><li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li><li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li><li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li><li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li><li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li><li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience &amp; Qualification.</strong></p><ul><li>Fluent in English, both written and verbal communication skills.</li><li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li><li>Ability to analyze and resolve technical issues independently or through collaboration.</li><li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li><li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li><li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li><li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li></ul><p><strong>Skills, Knowledge &amp; Abilities</strong></p><ul><li>Strong problem-solving and troubleshooting skills</li><li>Adaptability.</li><li>Self-learning.</li><li>Critical thinking.</li><li>Problem-solving.</li><li>Attention to detail.</li><li>Communication and teamwork.</li></ul><p><strong>Performance Standards</strong></p><ul><li>Response Time.</li><li>First Contact Resolution.</li><li>Customer Satisfaction.</li><li>Ticket Documentation and Management.</li><li>Technical Knowledge.</li><li>Language Proficiency.</li><li>Incident Resolution Time.</li><li>Quality of Service.</li><li>Knowledge Sharing.</li><li>Professionalism and Collaboration.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div> Job Description <p>* Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</p> <p>* When necessary, clean the rooms or floor corridors.</p> <p>* Clean all of the hotel windows.</p> <p>* Clean the carpets and mop the floors.</p> <p>* Clean and treat the marble surfaces.</p> <p>* Wipe the walls and ceilings and carry and arrange furniture.</p> <p>* Vacuum and dust the curtains.</p> <p>* Clean the chairs and carpets.</p> <p>* Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</p> <p>* Carry material that the Housekeeping Department needs from the storage house or warehouse.</p> <p>* Empty the garbage in the general areas.</p> <p>* When necessary, make up rooms.</p> <p>* Immediately hand over any lost and found items to the Housekeeping Office.</p> <p>* Immediately report any suspicious persons or packages etc. to senior managers for security purposes.</p> <p>* Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.</p> <p>* Responsible for cleaning and wiping all of the windows at the hotel.</p> <p>* Is familiar with security and protection methods.</p> <p>* Attend vocational training.</p> <p>* Is clean, friendly, and hygienic.</p> <p>* Perform all tasks assigned by seniors.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Responsible for reporting all breakdowns identified in his/her section to seniors.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>* Carry out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> </div> <div> Qualifications <p>* Education: At least a high school or vocational diploma.</p> <p>* Experience: Can learn the job in a few months and enhance knowledge in one year.</p> <p>* Foreign Language: Not expected. Courses and Training: Not expected.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p> </div> <div></div></div></section>

Al Manaber Consulting Engineering is Hiring! We are looking for a motivated and ambitious Business Development Specialist to join our Business Development team and support the growth of our operations in the Egyptian market. Position Details Job Title: Business Development Specialist Employment Type: Full-Time???? Location: Cairo Office, Nasr City Key Responsibilities<br>Identify and research potential clients, developers, contractors, consultants, and business opportunities. Generate new leads through market research, networking, online platforms, telephone calls, and direct outreach. Contact prospective clients and introduce the company's engineering consultancy services. Follow up on leads and maintain regular communication with prospective and existing clients. Support the development of new business relationships and partnerships. Conduct research on the Egyptian construction, real estate, industrial, and infrastructure markets. Track upcoming projects, tenders, developments, and potential business opportunities. Maintain updated databases of prospective clients, contacts, projects, and market information. Monitor competitors and relevant market developments. Maintain and regularly update the company's business development pipeline and CRM records. Track leads from initial contact through meetings, proposals, negotiations, and final outcomes. Coordinate client meetings and assist in preparing presentations and company introductions. Follow up with clients regarding proposals, meetings, and required information. Prepare regular reports on leads, opportunities, meetings, and business development activities. Coordinate with the technical and proposal teams to obtain the information required for client submissions. Assist in preparing expressions of interest, presentations, prequalification documents, and business proposals. Support senior management and the Business Development team during client meetings and presentations.<br>Qualifications & Requirements Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.1–3 years of experience in Business Development, Sales, Account Management, or a similar role. Fresh graduates with strong communication and commercial skills are encouraged to apply. Excellent command of Arabic and English, written and spoken. Strong communication, presentation, negotiation, and interpersonal skills. Confident in communicating with clients by telephone, email, Linked In, and in-person meetings. Good research and analytical skills. Proficiency in Microsoft Office, particularly Excel, Power Point, Word, and Outlook. Well-organized, proactive, target-oriented, and willing to learn. Previous exposure to the engineering consultancy, construction, real estate, or AEC industry is an advantage.<br>We are looking for someone who is proactive, confident, commercially minded, and comfortable approaching new clients. The successful candidate should be eager to learn the engineering consultancy business and develop into a strong Business Development professional.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Register all data related to credit limits, loans and guarantees as per the credit approvals issued by the competent authority. Open new Corporate accounts (local/ foreign currency) through the following:Review all presented documents are complete, correct and accurate to ensure that all the information submitted matches the original documents. Scanning all original documents on daily basis in order to be saved for any urgent event, important decision or any further review. Check the names of the company, its shareholders whether it exists on the blacklist or not through its shared folders to ensure the absence of frauds or money laundry. Apply FATCA review to ensure there are a relationship between company and shareholders. Execute customer signatures on the system after reviewing supporting documents and signature cards. Handle all account maintenance daily requirements while ensure full compliance to bank legal policy and procedures through the following;Change account type according to business directions. Open all types of sub-accounts including the new MMF and MMS accounts. Change customer main Branch according to customer request. Update accounts’ segmentation on the system and match them with the customers’ KYC. Handle dormant accounts de-activation and the reactivation of closed corporate customers’ accounts. Deactivate all related signatures for all current and ongoing dormant accounts. Perform the clean-up process of all outstanding corporate account portfolio. Deactivate all signatures related to all current and ongoing dormant accounts. Handle guarantees process (hold, freeze & release) by ensuring that they are not blocked on any account of any previously extended credit facilities. Block guarantees on the system according to received directions and stating reasons for blocking. Perform all CBE specific requests/ reports concerning corporate account maintenance including hold and releases due to legal aspect. Handle the process of registering corporate customers on ADIB pay and internet banking. Report any irregularities and discrepancies appeared in Corporate accounts. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.

Reports to: Deputy Director, CARES<br>Purpose:The job holder will manage the operation and maintenance (O&M) of the Center for Applied Research on the Environment and Sustainability (CARES) facilities in desalination, aquaculture, and agriculture. He or She will provide critical support for ongoing CARES experiments, ensuring their efficient execution and smooth day-to-day operation.<br>Responsibilities:Operations and Maintenance: Manage O&M of desalination, agriculture, and aquaculture facilities, ensuring sustainability, efficiency, and cost-effectiveness Research and Experiment Support: Supervise the execution of CARES experiments, providing technical support to researchers and staff Policies and Procedures: Develop, update, and implement O&M policies and SOPsFacility Upgrades and Infrastructure: Lead upgrades for infrastructure, equipment, and systems Safety and Compliance: Maintain safe work environments and ensure compliance with health and safety standards Emergency Management: Respond to operational emergencies, investigate causes, and implement corrective actions Inventory and Procurement: Manage spare parts, consumables, and supplier or service provider databases, initiate procurement as needed Contractor Oversight: Liaise with contractors to ensure quality, timely, and cost-effective delivery of services Reporting and Documentation: Prepare O&M reports and maintain facility-related documentation Scheduling and Task Prioritization: Plan daily operations, set priorities, and monitor task completion<br>Requirements:Minimum Education Requirements:Bachelor’s degree in mechanical, chemical, electrical, or civil engineering<br>Experience:Minimum of 10 years’ experience in process engineering, with a focus on water-related processes such as desalination, water treatment or aquaculture systems Proven experience in water process design, including technical calculations for component sizing, pump selection, piping, and valves<br>Skills:Advanced knowledge of O&M systems and compliance frameworks Strong leadership, mentoring, and problem-solving skills Proficient in business software, including Microsoft Word, Excel, and Power Point Strong interpersonal skills, being able to engage effectively with contractors, researchers, and all relevant stakeholders Highly detail-oriented and exceptionally organized Self-motivated, creative, and energetic Able to work effectively under pressure Skilled at multitasking and tracking progress across multiple activities Capable of preparing detailed project Bills of Materials (BOM), as well as technical and financial reports<br>This position is open until August 9, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><u><span>Job Summary:</span></u></strong></p><br> <p><span>Implement Travel activities to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes, and procedures.</span></p><br> <p><strong><u><span>Duties &amp; Responsibilities:</span></u></strong></p><br> <ul> <li><span>Follows all relevant Travel policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.</span></li> <li><span>Reserve Flight ticket, Transportation, Group Meeting and Small Events for Sales and Marketing.</span></li> <li><span>Reserve Accommodation inside &amp;outside Egypt.</span></li> <li><span>Create Purchase Order for Flight Tickets, Accommodation, Restaurants and Transportations.</span></li> <li><span>Handling and revising the Invoices to be sure about the matching between the purchase order and the invoice.</span></li> <li><span>Work with Accounting department to track payment to all vendors and service provider.</span></li> <li><strong><span>Job Location: 6th of October City</span></strong></li> </ul> <p><strong><u><span>Qualifications: </span></u></strong></p><br> <ul> <li><u><span>Experience:</span></u><span> Minimum 1–3 years in corporate travel roles or hotels sector , handling bookings, fares, and operations.</span></li> <li><u><span>Technical Skills:</span></u><span> Proficiency in MS Office and SAP system.</span></li> <li><u><span>Soft Skills:</span></u><span> Excellent communication, negotiation, problem-solving, and organizational skills.</span></li> <li><u><span>Industry Knowledge: </span></u><ul> <li><span>Manage and oversee all travel arrangements (air, lodging, etc.) and operations.</span></li> <li><span>Ensure compliance with all travel procedures.</span></li> <li><span>Maintain records of bookings, expenses, and travel data.</span></li> </ul></li> </ul> <p><strong><u><span>Key Competencies</span></u></strong></p><br> <ul> <li><span>Ability to build positive relationships with vendors (airlines, hotels, travel agencies).</span></li> <li><span>Budget management and reporting.</span></li> <li><span>Ability to work under pressure and meet deadlines.</span></li> </ul> </div>

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Company Description enable, a subsidiary of efinance Investment Group (EFIG), is a contact center solution provider serving the Egyptian market since 2009. Established as an independent company in 2020, enable delivers business process outsourcing services to both local and international clients. The company is committed to helping organizations reach their full potential through seamless customer support solutions. With advanced IT infrastructure, integrated telecommunications services, and a strong talent pool, enable focuses on reliable, high-quality service delivery and client satisfaction.<br><br>Qualifications<br> Technical Account and looking for English speakers to join our team! ????✨<br><br>???? What’s in it for you?<br>???? 20,000 EGP NET Basic Salary<br>???? Fixed Morning Shift 11am - 7pm<br>???? 2 fixed Days Off<br>???? Medical & Social Insurance<br>???? Career Growth Opportunity <br>???? Location: 6th of October – Smart Village<br><br>???? What we're looking for:<br>????️ English Level: C1<br>????University Graduate<br>???? Strong communication skills

As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.<br> Key Responsibilities: • Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information on products, services, and procedures • Identify customer needs and offer solutions or escalate when needed • Ensure all interactions meet service standards and regulatory requirements • Maintain accurate records of customer interactions • Achieve individual targets and support team goals Skills & Competencies: • Strong communication and active listening skills • Customer-focused with problem-solving ability • Ability to multitask and work in a fast-paced environment <br>Requirements: • Bachelor’s degree is a must • C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills • Flexibility to work rotational shifts

<p><strong>&nbsp;</strong></p><p><strong>: Tele Sales &amp; Customer Follow-up</strong></p><p><strong>المهام الوظيفية:</strong></p><p><strong>التواصل تليفونيًا مع عملاء الشركة الحاليين لمتابعة مستوى الخدمة المقدمة لهم.</strong></p><p><strong>قياس مدى رضا العملاء والتأكد من جودة الخدمات المقدمة.</strong></p><p><strong>استقبال ملاحظات وشكاوى العملاء والعمل على توصيلها للإدارة المختصة ومتابعة حلها.</strong></p><p><strong>الحفاظ على علاقة جيدة ومستدامة مع العملاء.</strong></p><p><strong>متابعة العملاء والتواصل معهم بشكل دوري للتأكد من استمرار رضاهم عن خدمات الشركة.</strong></p><p><strong>تسجيل بيانات وملاحظات المكالمات ورفع تقارير دورية للإدارة.</strong></p><p><strong>التواصل مع العملاء للتعريف بالخدمات والعروض الجديدة عند الحاجة.</strong></p><p><strong>المساهمة في زيادة ولاء العملاء وتحسين تجربة العميل مع الشركة.</strong></p><p><strong>المتطلبات:</strong></p><p><strong>مهارات جيدة جدًا في التواصل والتحدث مع العملاء.</strong></p><p><strong>القدرة على الإقناع وحسن الاستماع.</strong></p><p><strong>اللباقة وحسن التعامل.</strong></p><p><strong>القدرة على متابعة العملاء وتسجيل البيانات بدقة.</strong></p><p><strong>Tele Sales أو Customer Service أو Customer Follow-up يفضل وجود خبرة سابقة في</strong></p><p>&nbsp;</p><p>&nbsp;</p>

Company Description Module Construction specializes in delivering high-quality finishes for stylish and luxurious homes, offering contemporary and trendy interior designs. Our focus is on creating prime residential units with a commitment to precision and excellence. We pride ourselves on ensuring flawless attention to detail and providing our clients with superior craftsmanship.<br>Role Summary: We are seeking a highly skilled and presentable Senior Technical Design & Sales Engineer to join our New Cairo showroom. In this hybrid role, you will be the driving force behind our "Engineering-Led Luxury Interiors" philosophy. You will not only create flawless technical details for high-end woodwork and cabinetry but also lead a team of junior designers and act as the face of the brand for our A+ clients, translating complex engineering into compelling sales narratives.<br>Role Description:1. Technical Design & Engineering (The Core) Produce precise, error-free shop drawings, 3D views, and comprehensive Bills of Materials (BOM) for kitchens, dressing rooms, and architectural woodwork. Develop advanced technical detailing with a strict adherence to manufacturing tolerances ($\pm$0.5mm), focusing particularly on solid wood mechanics, high-end hardware integration, and seamless jointing. Ensure all designs align with the brand’s minimalist, architectural aesthetic and standard configurations 2. Team Leadership & Mentorship Supervise, review, and approve the daily output of junior technical engineers and designers. Provide ongoing mentorship to elevate the team's drafting standards and ensure all production files sent to the factory are 100% accurate . Streamline the design-to-production workflow to eliminate material waste.3. Client Relations & Showroom Sales (The Frontline) Welcome premium clients and interior designers to the showroom, providing an exceptional, high-touch consultation experience. Expertly explain the structural integrity, material choices ( solid wood vs. alternatives, high-gloss finishes), and internal hardware mechanisms that differentiate our luxury products. Translate client requirements into functional, aesthetic layouts, present photorealistic renders, and successfully close sales to meet monthly showroom targets.<br>Qualifications:Education: Bachelor’s degree in architecture, Interior Design, Applied Arts, or a related engineering field. Experience: Minimum 5-7 years of proven experience in technical detailing and manufacturing of high-end kitchens, Dressing, and custom furniture. Software Mastery: Expert proficiency in Auto CAD, 3ds Max, Sketch Up and architectural visualization tools. Familiarity with AI-driven design workflows for rapid conceptualization and rendering is a strong advantage. Technical Knowledge: Deep understanding of woodwork joinery, CNC manufacturing limitations, smart nesting, and premium hardware systems (e.g., Blum, Hettich, Salice). Sales Acumen: Exceptional interpersonal and presentation skills with a proven track record in high-ticket B2B and B2C sales. Attributes: Highly organized, detail-oriented, presentable, and capable of functioning effectively under pressure while maintaining a professional demeanor with VIP clients.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">*<p> <strong> <u>Key Roles:</u> </strong> </p> <ul> <li> <p>Providing Corporate Clients with professional and high-quality services that meet clients requirements and exceed their expectations.</p> </li> <li> <p>Identifying Corporate clients needs and fulfilling them with proper bank s products &amp;services.</p> </li> <li> <p>Handling and managing Corporate Clients requests, inquiries, calls and emails related to their accounts, products, and services in a proper and professional manner, while referring them to respective RM/related unit within TB whenever needed</p> </li> <li> <p>Resolving clients complaints/service issues either directly or in coordination with relevant teams including CBC and follow cases through or resolution</p> </li> <li> <p>Cross selling and promoting bank s services &amp;products. Maintain sufficient knowledge of cash management and trade finance services.</p> </li> <li> <p>Receiving Account Opening, Trade Finance requests (LCs,LGs,BCs ), payment requests and all relevant CIB service applications and fulfill them in an accurate, timely and professional manner</p> </li> <li> <p>Contacting Corporate Clients to advise on readiness of Delivery Items (certificates, cheque books, LG s ) and returned cheques.</p> </li> <li> <p>Efficient handling of custody items, and keys as per custodian matrix and relevant P&amp;P</p> </li> <li> <p>Adhering to Branch Operating Model and COSO Model.</p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p> <strong> <u>Job Requirements:</u> </strong> </p> <ul> <li> <p>Education: Bachelor's degree in business administration or any related field.</p> </li> <li> <p>Experience:2 3yearsofbankingexperience</p> </li> <li> <p>Fluent in English</p> </li> <li> <p>Full awareness of bank s products, services, P&amp;P, rules ®ulations.</p> </li> <li> <p>Full awareness of TB services</p> </li> <li> <p>Excellent sales, communication, negotiation, and interpersonal skills.</p> </li> </ul><p></p></section>

Company Description Saudi Firmness is an investment company based in Cairo, Egypt, focused on driving growth across sectors such as Oil and Gas, Energy, Construction, Pharmaceuticals, and Heavy Steel Fabrication. The company serves as the technical office support for Emkan Holding, a well-established Saudi Arabian group with over fifty years of experience, providing a strong foundation of trust and expertise. Saudi Firmness emphasizes responsible and sustainable growth, actively supporting eco-friendly projects that create long-term value for communities. A professional, quality-driven team delivers reliable products and services to a diverse customer base. The organization offers opportunities for talent to contribute to impactful projects while helping shape a more sustainable future.<br>* Mandatory Requirements:-ITIL Certification (Foundation or higher)-Experience working within a structured IT environment is preferred-Experience with vendor coordination and operational governance is an advantage-Strong understanding of IT operations and governance- Experience in IT policies, procedures, and compliance-Understanding of access management and segregation of duties-Experience in vendor and contract coordination-Strong documentation, follow-up, and organizational skills -Strong understanding of IT operations and service management-Ability to develop and maintain policies and procedures-Good understanding of risk management concepts-Strong organizational and documentation skills- Good communication and stakeholder coordination abilities-Analytical and problem-solving mindset-Ability to manage multiple priorities and follow-up activities* Preferred:- Knowledge or awareness of:o ISO 20000 o ISO 27001o IT Governance framework- Experience with ITSM / Service Desk systems- Understanding of cybersecurity governance concepts- Experience in IT audit or compliance environments* Educational Background: Bachelor’s degree in:-Information Technology -Computer Science -Information Systems or related field Years of Experience: 4+ years of experience in o IT operationso IT governanceo IT Complianceo IT risk management or related fields * Technical Knowledge:-IT governance and operational processes-IT service management concepts-Vendor and contract management-Access management and segregation of duties-Operational risk and compliance practices-Basic understanding of cybersecurity governance concepts Certifications (Mandatory):-ITIL Certification (Foundation or higher)* Nice to Have-ISO 27001 awareness or certification-ISO 20000 awareness or certification-ITSM-related certification Sers. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external auditors. Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field; relevant certifications (e.g., CISA, CRISC, CISSP, ISO 27001 Lead Implementer/Auditor) are an advantage. Experience working in or with investment, industrial, or energy-related sectors is a plus. High level of integrity, attention to detail, and commitment to continuous improvement in IT governance, risk

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br><br>Duties & Responsibilities:<br>Creating, managing current OFSA FTP rules/processes. Handling OFSA and develop/automate MIS reports on OBIEE. Executing and the ability to test/validate the finance-related batches (FTP and PFT). Strong knowledge for SQL and PL/SQL. Strong knowledge for OBIEE. Prepare Financial Reporting packages and various analysis for the Top management and BPI. Prepare NII, Commissions, and Expenses detailed analysis. Prepare EXCO follow-up dashboards, Peers analysis and BOD presentations. Prepare Funding Strategy analysis and presentation. Prepare MIS Profitability reporting by LOB, Customer and Product. Prepare Profitability simulations for New Products and Investments. Prepare detailed Cost analysis per cost center, LOB, and branch. Coordinate with various divisions and business units for discrepancies identified in reports and take the necessary action to rectify it. Prepare the annual budget / Estimate and MTP process, i.e. developing budget templates, consolidation of stakeholders’ inputs,Prepare annual ICAAP and Recovery plan requirements. Prepare ad-hoc projects and analysis i.e. audit requirements.<br><br>Qualifications:<br>4 - 8 years of experience in MIS reporting/FP&A roles in the Banking sector Working experience in MIS reporting and requirements Working experience in Management reporting in the banking sector Hands-on experience of OFSA and OBIEE applications Basic knowledge of SQL and SAS

ITXPROS is looking for a Customer Support Representative, a customer service advisor who is often a client’s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via Whats App, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.<br>Job Title: Customer Support Representative Job Type: Full-time Supervisor: VP of Customer Support – Customer Support Team Leader Reporting To: VP of Customer Support – Customer Support Team Leader Place of Performance: Office-based (New Cairo).<br>About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery. We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient! At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.<br>Responsibilities:• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.• Follow up on missing items required for the progression of client orders (cases).• Make outbound calls depending on client case requirements.• Build a strong relationship with clients to ensure their satisfaction.• Follow up with clients on surgeries and cases after fulfillment.• Upload files needed for cases from clients’ PCs.• Basic Troubleshooting of planning software.• Monitor case flow and identify show stoppers.• Communicate client needs to the corresponding teams.• Report any issues found by analyzing the workflow, aiming for enhancements.• Learn and understand the products and services that the company provides.• Learn and understand our internal workflow and case life cycle in detail.• Document useful information about technical issues and important insights that could be gathered from discussions with clients.• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Train clients on the company’s workflow and digital tools.<br>Qualifications and Skills:• Fluency in spoken and written English is a must.• Bachelor’s Degree.• 1+ Experience in a Customer Support Role.• Military service exemption or completion.• Time management skills.• Excellent communication skills.• Multitasking.• Attention to detail.• Outgoing and proactive qualities.• Punctuality.• Basic computer and Microsoft Office knowledge.<br>Benefits:• Salary, uncapped commissions, and annual bonuses are paid in US dollars.• Medical and social insurance.• Annual Gym Membership.• Culture - Casual work environment.• Being part of a family of exceptionally talented people.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSETo manage and support treasury operations activities related to processing, settlement, monitoring, reconciliation, and reporting of treasury transactions across Money Market, Foreign Exchange, and Fixed Income desks. The role ensures accurate execution of treasury back-office functions, timely settlement of cash flows and payments, compliance with bank policies and Central Bank regulations, and proper control over treasury operational activities to support business continuity and operational efficiency.<br>MINIMUM QUALIFICATIONS / EDUCATION / EXPERIENCE<br>3. JOB DUTIES AND RESPONSIBILITIESProcess and settle treasury transactions related to Money Market, Foreign Exchange, and Fixed Income activities accurately and within agreed timelines. Perform daily reconciliations of treasury accounts, nostro accounts, and cash flow movements to ensure all transactions are completed and recorded correctly. Ensure all treasury transactions comply with internal bank policies, procedures, and Central Bank regulations to minimize operational and compliance risks. Verify transaction details, rates, and settlement instructions to avoid discrepancies, operational errors, or financial losses. Prepare treasury operational reports and support management with accurate data and information for monitoring and decision-making purposes. Coordinate with internal departments, counterparties, and correspondent banks to resolve settlement issues and ensure smooth transaction processing. Support the Treasury Front Office by ensuring efficient operational processing and timely execution of treasury activities. Maintain proper controls, documentation, and record keeping for treasury operations activities while adhering to the bank’s SOPs and operational standards.<br>Qualifications and Education<br>Bachelor’s degree in accounting, Finance, Economics, Banking, or any relevant field. Professional Treasury, Finance, or Banking certification is considered an advantage. Good understanding of treasury products and banking operations. Proficiency in Microsoft Office applications, especially Excel. Good communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Team-oriented with a high level of integrity and professionalism. Self-motivated, dependable, and willing to learn new skills. Work Experience Minimum 2–5 years of experience in Treasury Operations or Treasury Back Office within the banking sector. Basic understanding of Treasury products including Money Market, FX, and Fixed Income. Experience in SWIFT operations, settlements, and reconciliations is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>OBJECTIVES OF THE PROGRAMME</b><br>The Eastern and Mediterranean Regional Office (EMRO) of World Health Organization aims to enhance financial and quality assurance and stewardship of all resources. The Accountability and Assurance Framework requires an effective internal control structure to ensure the accomplishment of established objectives and goals for operations; the economical and efficient use of resources; the reliability and integrity of information; compliance with policies, plans, procedures, rules, and regulations; and the safeguarding of assets.Financial Management and Assurance (earlier known as Budget and Finance Services), as part of the Departmentof Business Operations (BOS), is entrusted with ensuring full compliancewith WHO's financial regulations and rules, policies and procedures and maintaining strong internal controls to effectively discharge WHO'saccountability obligations to Member States and donors. Assurance is an important component providing confidence that financial transactions are carried out efficiently, effectively and in compliance with all financial rules and regulations.<br><b>DESCRIPTION OF DUTIES</b><br>Risk Assessment: Coordinate and assist with preparation of the regional assurance plan based on overall assessments of operational environment of countries in the region.Plan, conduct and report on in-depth due diligence assessments of Implementing Partners, Government and Non-Government entities.Identify high risk areas and recommend relevant mitigating measures including assurance activities to be implemented during the financial transactions.Management and lead AssuranceProvide day-to-day management and oversight of assurance activities being conducted in the region. Maintain a quality assurance process, , implement and monitor assurance policies, procedures, guidelines and tools to ensure high quality professional assurance activities are performed in the region.Plan, conduct and report on comprehensive on-site verification missions, verification of financial reportsof implementing partners and post audits to assess whether funds transferred to the Implementing Partners are used in accordance with contractual requirements and in compliance to the relevant WHO rules, regulations, policies and procedures. Coordinate engagement of professional assurance providers.Follow up to ensure that recommendations made to address the identified weaknesses are effectively implemented. Support the continuous improvement of processes around programme implementation modalities through the development and enhancement of policies, procedures, guidelines and tools. Capacity Building: Support and facilitate capacity development of staff and implementing partners on programme implementation modalities and learnings from assurance activities in the region through training, workshops, presentations and analysis.Monitoring and Reporting:Prepare reports for Country Offices, Regional Office and HQ as may be required. Perform special reviews andother tasks assigned by the Regional Finance Officer.Perform other related duties including special reviews and analyses.<br><b>REQUIRED QUALIFICATIONS</b><br><b>Education</b><br><strong>Essential</strong>: University degree in finance, accounting, auditing, commerce, business administration or arelevant field with assurance<br><strong>Desirable</strong>: Professional Certification in auditing /accounting, such as Certified Internal Auditor, Certified Public Accountant or Chartered Accountant. Advanced University degree (Master's) in a relevant field (as identified above).<br><b>Experience</b><br><strong>Essential</strong>: A minimum of five years of experience with international exposure in auditing, internal control, risk management or financial management. At least two years of supervisory experience of staff and experience in assessing internal controls and coordinating audit and assurance activities.<br><strong>Desirable</strong>: Experience in WHO with a good understanding ofWHO rules and regulations is an important asset. Audit experience with an international accounting firm will be advantage<br><b>Skills</b><br>Sound knowledge of risk management and internal control principles, tools and techniques and their application.Excellent written and oral communication skills, with proven ability to produce highlevel quality reports for decision makers.Strong sense of impartiality, confidentiality and objectivity.Good analytical skills.Excellent interpersonal skills including the ability to deal effectively with various internal/external partners oncomplex and sensitive matters.Ability to maintain effective working relationships with people of different national and cultural backgrounds.Maturity of judgment, tact, integrity and discretion.<br><b>WHO Competencies</b><br>Teamwork<br>Respecting and promoting individual and cultural differences<br>Communication<br>Producing results<br>Setting an example<br>Creating an empowering and motivating environment<br><b>Use of Language Skills</b><br><strong>Essential</strong>: Expert knowledge of English.<br><strong>Desirable</strong>: Intermediate knowledge of French. Intermediate knowledge of Arabic.<br><b>REMUNERATION</b><br>WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 71,335 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1492 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.<br><b>ADDITIONAL INFORMATION</b><br><ul><li>Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.</li></ul><ul><li>This vacancy notice may be used to fill other similar positions at the same grade level.</li></ul><ul><li>Only candidates under serious consideration will be contacted.</li></ul><ul><li>A written test and/or an asynchronous video assessment may be used as a form of screening.</li></ul><ul><li>In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ . Some professional certificates may not appear in the WHED and will require individual review.</li></ul><ul><li>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.</li></ul><ul><li>Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.</li></ul><ul><li>The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.</li></ul><ul><li>Staff members in other duty stations are encouraged to apply.</li></ul><ul><li>WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.</li></ul><ul><li>WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States ( https://www.who.int/careers/diversity-equity-and-inclusion ) are strongly encouraged to apply.</li></ul><ul><li>Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.</li></ul><ul><li>An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.</li></ul><ul><li>WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.</li></ul><ul><li>Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to a fixed-term position in the International Professional category (Grades P1-D2) are eligible for Geographical Mobility and may be assigned to any activity or duty station of the Organization throughout the world.</li></ul><ul><li>WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.</li></ul><ul><li>The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.</li></ul><ul><li>Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int .</li></ul><ul><li>WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.</li></ul><ul><li>For information on WHO's operations please visit: http://www.who.int. </li></ul><ul><li>*For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.</li></ul><ul><li>In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates </li></ul><br> </div>