Mechanical Design Engineer Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role<p>As a Senior Developer at FlairsTech, you will be a hands-on technical leader within the engineering team that builds our AI-powered call-receptionist platform for restaurants. You'll design and build scalable, secure systems across our TypeScript/Next.js frontend, Python services, and AWS infrastructure — taking features from technical design through implementation, release, and production monitoring. You'll combine deep technical expertise with strong collaboration skills, setting the engineering bar for the team, mentoring peers, and driving continuous improvement in code quality, architecture, and delivery practices.</p><br><p>What You'll Do</p><br><p>Hands-On Development &amp; Architecture</p><br><p>- Design, build, and maintain features across our TypeScript/Next.js frontend, Python services, and AWS infrastructure (Lambda, ECS, API Gateway, CloudWatch, etc.)</p><br><p>- Own the technical design for complex features and projects, from proposal through implementation and production monitoring</p><br><p>- Write clean, well-tested, maintainable code and set the technical bar for the team</p><br><p>Code Quality &amp; Engineering Standards</p><br><p>- Lead code-review practices and enforce automated testing (unit, integration, e2e)</p><br><p>- Uphold SOC 2 requirements in day-to-day engineering work</p><br><p>- Identify and address technical debt, performance bottlenecks, and scalability risks before they become production issues</p><br><p>Internal Operational Systems</p><br><p>- Build and maintain the tooling and integrations that power customer support, billing, onboarding, and account-management workflows (e.g., Intercom, Stripe, subscription management, usage metering)</p><br><p>- Partner with Support and Finance leads to translate process pain points into elegant, automated solutions, instrument KPIs (CSAT, first-reply time, invoice accuracy), and iterate for continuous improvement</p><br><p>Operational Excellence &amp; DevOps</p><br><p>- Improve CI/CD pipelines and observability dashboards (Sentry, CloudWatch); participate in on-call rotation to help maintain 99.9% uptime</p><br><p>- Drive performance, cost-optimization, and security hardening across services</p><br><p>Mentorship &amp; Collaboration</p><br><p>- Mentor and pair with other engineers, giving actionable code-review feedback and helping onboard new teammates technically</p><br><p>- Collaborate closely with the Dev Manager and Product on roadmap planning, providing technical input, effort estimates, and architectural tradeoffs</p><br><p>- Foster a culture of ownership and continuous learning by example</p><br><p>What You Bring</p><br><p>- Technical Depth: 5+ years of professional software engineering experience, with hands-on expertise in modern web stacks (TypeScript/React/Next.js), Python backend services, cloud architecture (AWS), and microservices</p><br><p>- Architecture &amp; Design: Proven ability to independently design and deliver complex, scalable systems end-to-end, and make sound technical tradeoffs</p><br><p>- Process Fluency: Comfortable operating within agile/Scrum or Kanban frameworks, contributing to sprint planning and backlog grooming</p><br><p>- Operational Systems Fluency: Experience automating support, billing, or similar back-office workflows via SaaS integrations and custom tooling</p><br><p>- Communication Skills: Ability to translate complex technical concepts for non-technical teammates and stakeholders</p><br><p>- Analytical &amp; Strategic Thinking: Data-driven approach to prioritization and continuous improvement</p><br><p>- Mentorship &amp; Empathy: Passion for coaching engineers, giving actionable feedback, and contributing to an inclusive, high-trust team</p><br><p>- Adaptability: Comfort navigating ambiguity and changing priorities inherent to a high-growth startup</p><br><p>Bonus Points For</p><br><p>- Experience with AI products, speech technology, or voice agents</p><br><p>- Prior involvement in SOC 2, PCI-DSS, or other compliance initiatives</p><br><p>- DevOps chops (Terraform, Kubernetes, GitHub Actions) and performance-tuning expertise</p><br><p>- Familiarity with observability stacks (OpenTelemetry, Datadog) and cost-optimization strategies</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role<p>As a Senior Developer at FlairsTech, you will be a hands-on technical leader within the engineering team that builds our AI-powered call-receptionist platform for restaurants. You'll design and build scalable, secure systems across our TypeScript/Next.js frontend, Python services, and AWS infrastructure — taking features from technical design through implementation, release, and production monitoring. You'll combine deep technical expertise with strong collaboration skills, setting the engineering bar for the team, mentoring peers, and driving continuous improvement in code quality, architecture, and delivery practices.</p><br><p>What You'll Do</p><br><p>Hands-On Development &amp; Architecture</p><br><p>- Design, build, and maintain features across our TypeScript/Next.js frontend, Python services, and AWS infrastructure (Lambda, ECS, API Gateway, CloudWatch, etc.)</p><br><p>- Own the technical design for complex features and projects, from proposal through implementation and production monitoring</p><br><p>- Write clean, well-tested, maintainable code and set the technical bar for the team</p><br><p>Code Quality &amp; Engineering Standards</p><br><p>- Lead code-review practices and enforce automated testing (unit, integration, e2e)</p><br><p>- Uphold SOC 2 requirements in day-to-day engineering work</p><br><p>- Identify and address technical debt, performance bottlenecks, and scalability risks before they become production issues</p><br><p>Internal Operational Systems</p><br><p>- Build and maintain the tooling and integrations that power customer support, billing, onboarding, and account-management workflows (e.g., Intercom, Stripe, subscription management, usage metering)</p><br><p>- Partner with Support and Finance leads to translate process pain points into elegant, automated solutions, instrument KPIs (CSAT, first-reply time, invoice accuracy), and iterate for continuous improvement</p><br><p>Operational Excellence &amp; DevOps</p><br><p>- Improve CI/CD pipelines and observability dashboards (Sentry, CloudWatch); participate in on-call rotation to help maintain 99.9% uptime</p><br><p>- Drive performance, cost-optimization, and security hardening across services</p><br><p>Mentorship &amp; Collaboration</p><br><p>- Mentor and pair with other engineers, giving actionable code-review feedback and helping onboard new teammates technically</p><br><p>- Collaborate closely with the Dev Manager and Product on roadmap planning, providing technical input, effort estimates, and architectural tradeoffs</p><br><p>- Foster a culture of ownership and continuous learning by example</p><br><p>What You Bring</p><br><p>- Technical Depth: 5+ years of professional software engineering experience, with hands-on expertise in modern web stacks (TypeScript/React/Next.js), Python backend services, cloud architecture (AWS), and microservices</p><br><p>- Architecture &amp; Design: Proven ability to independently design and deliver complex, scalable systems end-to-end, and make sound technical tradeoffs</p><br><p>- Process Fluency: Comfortable operating within agile/Scrum or Kanban frameworks, contributing to sprint planning and backlog grooming</p><br><p>- Operational Systems Fluency: Experience automating support, billing, or similar back-office workflows via SaaS integrations and custom tooling</p><br><p>- Communication Skills: Ability to translate complex technical concepts for non-technical teammates and stakeholders</p><br><p>- Analytical &amp; Strategic Thinking: Data-driven approach to prioritization and continuous improvement</p><br><p>- Mentorship &amp; Empathy: Passion for coaching engineers, giving actionable feedback, and contributing to an inclusive, high-trust team</p><br><p>- Adaptability: Comfort navigating ambiguity and changing priorities inherent to a high-growth startup</p><br><p>Bonus Points For</p><br><p>- Experience with AI products, speech technology, or voice agents</p><br><p>- Prior involvement in SOC 2, PCI-DSS, or other compliance initiatives</p><br><p>- DevOps chops (Terraform, Kubernetes, GitHub Actions) and performance-tuning expertise</p><br><p>- Familiarity with observability stacks (OpenTelemetry, Datadog) and cost-optimization strategies</p><br> </div>

<p>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project ( https://tendem.ai/ ) and build conversational bots and messaging-platform integrations for real-world applications. In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p><p><strong>What We Do</strong></p><p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p><strong>About the Role</strong></p><p>This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p><p><strong>Key Responsibilities</strong></p><ul><li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li><li>Design and implement conversational flows, dialogue state, and fallback handling.</li><li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li><li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li><li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li><li>Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.</li><li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required). Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</p><p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p><p><strong>Technical Skills (Essential)</strong></p><ul><li>At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required</li><li>Strong command of Python or Node.js for backend bot logic.</li><li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li><li>Experience with relational or NoSQL databases for storing conversation state and user data.</li><li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li><li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li><li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS)</li></ul><p><strong>Additional requirements</strong></p><ul><li>Strong attention to detail and commitment to bot reliability no silent failures, no broken flows.</li><li>Self-directed work ethic with the ability to design and ship complete bots independently.</li><li>Portfolio or examples of bots you've built (required).</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul>

WE ARE HIRINGSenior BIM Architect???? Location: Alexandria, Egypt (Alexandria residency is required) NLDS+ Partners is looking for a highly skilled Senior BIM Architect to join our growing team and contribute to the delivery of high-profile projects across the GCC. Key Responsibilities Lead the development and coordination of Architectural BIM models across all project stages. Prepare Design Development (DD), Construction Documentation (CD), and IFC packages. Coordinate with Architectural, Structural, and MEP teams to ensure clash-free, fully coordinated models. Produce high-quality construction drawings, schedules, and technical documentation. Ensure compliance with project BIM Execution Plans (BEP), BIM standards, and client requirements. Review and maintain model quality, accuracy, and consistency throughout the project lifecycle. Participate in multidisciplinary coordination meetings and resolve design conflicts. Support project planning, delivery, and technical decision-making. Mentor junior BIM architects and contribute to improving internal BIM workflows and standards. Requirements Bachelor's Degree in Architecture. Professional proficiency in Autodesk Revit. Professional proficiency in Auto CAD. Strong understanding of BIM methodologies, workflows, and best practices. Experience producing Design Development and Construction Documentation. Strong knowledge of LOD 200–500 standards. Experience in multidisciplinary BIM coordination. Excellent understanding of architectural detailing and construction systems. Ability to work independently and manage multiple projects simultaneously. Strong communication, coordination, and problem-solving skills. GCC project experience is a strong advantage. Alexandria residency is required. Application Requirements Please send the following documents:CVPortfolio BIM Workflow & Standards???? Send Your Application To: info@nldspartners.com???? Email Subject (Mandatory): SBA-S

<p>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project ( https://tendem.ai/ ) and build conversational bots and messaging-platform integrations for real-world applications. In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p><p>What We Do</p><p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p>About the Role</p><p>This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p><p>Key Responsibilities</p><ul><li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li><li>Design and implement conversational flows, dialogue state, and fallback handling.</li><li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li><li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li><li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li><li>Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.</li><li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).</li><li>Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</li><li>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</li><li>At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required</li><li>Strong command of Python or Node.js for backend bot logic.</li><li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li><li>Experience with relational or NoSQL databases for storing conversation state and user data.</li><li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li><li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li><li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS)</li><li>Strong attention to detail and commitment to bot reliability no silent failures, no broken flows.</li><li>Self-directed work ethic with the ability to design and ship complete bots independently.</li><li>Portfolio or examples of bots you've built (required).</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul>

For immediate hiring,,,, We are looking for an engaging social media specialist to develop and maintain our brand's social media presence. In this role, you will be required to develop content and marketing strategies, track user engagement and activity, and ensure consistency in the brand's digital tone and image.<br>Responsibilities:Developing and maintaining a consistent brand tone, image, and style online. Designing social media marketing strategies and campaigns. Working with graphic designers, copywriters, content creators, and influencers to create engaging social content. Reviewing, proofreading, and editing completed work before posting. Determining the optimal times to post content and managing the scheduling tools. Coordinating the design and writing teams to ensure the timeous delivery of content. Reviewing and interpreting social analytics to measure and guide the effectiveness of marketing strategies. Generating analytic reports and social media feedback for presentation and review. Keeping abreast of industry and consumer trends, advancements in technology, and new social media platforms and tools.<br>Requirements & Skills:Bachelor's degree in advertising, marketing, or communications preferred. Proven experience as a social media specialist. Good knowledge of social scheduling and analytics tools such as Later, Hootsuite, Google Analytics, and Buffer. Familiarity with all major social media platforms including Facebook, Instagram, Twitter, Tik Tok, Snapchat, and You Tube. Strong design knowledge and proficiency in design tools such as Photoshop and Canva is advantageous. Excellent written and verbal communication skills. Highly engaging, versatile, and adaptable. The ability to keep up with industry trends and new social networks.

<p><strong>Role Description</strong></p><p>We are seeking a detail-oriented Technical Office Designer to join our team. This is a full-time, office-based role that serves as a bridge between client requirements and our production facility.</p><p></p><p>In this position, you will create precise technical drawings, lab designs and production orders<strong>.</strong> You must have the ability to communicate effectively with customers, understanding their functional needs and translating them into efficient, professional lab designs and collaborate with the sales department to ensure our design materials align with the brand's standards.</p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor's Degree in Applied Arts, Architecture, Engineering or any related field.</p></li><li><p>Entry Level (Junior Level / Fresh Grad)</p></li></ul><ul><li><p>Good command of AutoCAD.</p></li><li><p>Good command of Photoshop is a plus.</p></li><li><p>Proficiency in Microsoft Office.</p></li><li><p>Good command of 3ds Max is a plus.</p></li><li><p>Attention to detail and problem solving skills.</p></li><li><p>Communication Skills and good command of the English language.</p></li></ul><p></p>

Hammer Exhibition & Event Services · Giza, Egypt Junior sales executive Full Time Fresh Grads Welcome On-site · Haram, Giza Hammer is a fast-growing exhibition booth design, manufacturing, and installation company serving clients across Egypt's top trade shows and exhibitions. We're looking for a driven, people-first junior sales executive to join our team and grow with us from day one.<br>What you'll do:Reach out to potential clients and generate new leads through calls, emails, and visits Present Hammer's services and booth design solutions to prospective exhibitors Follow up on inquiries and manage your own pipeline Coordinate with the design team to align client needs with proposed solutions Prepare quotes and assist in closing deals Maintain client relationships throughout the project lifecycle Report sales activity and progress to senior management What we're looking for Fresh graduate in Business, Marketing, or any related field Strong communication and interpersonal skills in Arabic and English Confident, self-motivated, and not afraid to pick up the phone Ability to learn quickly and handle rejection professionally Organised, detail-oriented, and punctual Interest in events, exhibitions, or B2B services is a plus No prior experience required — we train you<br>What we offer Structured Training from day one. Commission-based upside Real responsibility: "Own your clients from first contact."Growth track "Clear path to senior sales roles."<br>To apply, send your CV to hr@hammer-adv.com with the subject line "Junior Sales Executive – [Your Name]"

<div> <div><br></div><div> </div> </div> <div> <div> <b>About this Role</b> </div> <div> <div>We are seeking a skilled Full Stack Software Developer with strong expertise in Java, Spring Boot microservices, React.js, Next.js, JavaScript, and TypeScript to design, build, and support scalable digital solutions. The role offers the opportunity to contribute across the full software development lifecycle, collaborate with cross-functional teams, influence architectural decisions, and support the development of high-quality end-to-end applications. The successful candidate will also have the opportunity to mentor colleagues and contribute to engineering best practices.</div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <ul> <li>Design, develop, and maintain scalable backend systems using Java and Spring Boot microservices.</li> <li>Define, implement, and evolve microservice architectures and RESTful APIs.</li> <li>Ensure code quality through testing, peer reviews, and adherence to engineering standards.</li> <li>Drive effective integration between backend services and React-based user interfaces.</li> <li>Contribute across planning, design, implementation, testing, deployment, and ongoing support activities.</li> <li>Support containerisation initiatives using Docker and contribute to CI/CD automation practices.</li> <li>Collaborate with business analysts, engineering teams, and other stakeholders to deliver scalable solutions.</li> <li>Mentor junior engineers and help advance shared engineering standards across the team.</li> </ul> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>Degree in Computer Science, Engineering, or a related discipline.</li> <li>Approximately 4 6 years of experience delivering enterprise IT projects.</li> <li>Strong full stack development experience using Java, Spring Boot microservices, React.js, Next.js, JavaScript, and TypeScript.</li> <li>Proven experience designing scalable microservices, REST and GraphQL APIs, and distributed systems. </li> <li>Strong understanding of modern frontend engineering, component-based architectures, performance optimisation, and user interface best practices. </li> <li>Experience integrating frontend applications with backend services and defining scalable API contracts.</li> <li>Good knowledge of SQL and NoSQL databases, caching approaches, and data modelling techniques. </li> <li>Experience with CI/CD tools and DevOps practices, including Jenkins, GitHub Actions, or GoCD. </li> <li>Strong experience with Git-based workflows, collaborative development practices, and code reviews.</li> <li>Ability to take technical ownership, contribute to architectural decisions, and support the growth of other engineers.</li> <li>Awareness of Docker and related containerisation technologies; knowledge of Kubernetes would be advantageous.</li> <li>Strong communication skills and the ability to work effectively with multiple stakeholders in cross-functional environments.</li> <li>A continuous learning mindset with an interest in emerging technologies, automation, and process improvement.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <ul> <li>Opportunity to work on scalable enterprise applications using modern full stack technologies.</li> <li>Exposure to microservices architecture, cloud-native development practices, and distributed systems design.</li> <li>Opportunities to influence technical decisions and contribute to architecture discussions.</li> <li>Collaboration with cross-functional teams in a global technology environment.</li> <li>Experience mentoring colleagues and contributing to engineering excellence initiatives.</li> </ul> </div> </div> <div> <div> <b>What skills you will learn</b> </div> <div> <ul> <li>Advanced microservices architecture and enterprise application design.</li> <li>Full stack solution delivery across backend and frontend technologies.</li> <li>CI/CD automation, DevOps practices, and application containerisation.</li> <li>Technical leadership, architectural decision-making, and engineering mentoring.</li> <li>Scalable API design, distributed systems concepts, and modern software engineering practices.</li> </ul> </div> </div> <div> <div><br></div></div><div><div><div><ul> </ul> </div> </div> </div>

<p><strong> We are hiring: Senior Architect&lt;</strong>/p&gt;</p><p><br></p><p><strong>Location: Alexandria&lt;</strong>/p&gt;</p><p><br></p><p>♦<strong>️ Responsibilities:<br>- Stron</strong></p><p></p><strong>g<p> background in Architecture Architectural Design, with experience in medium to large-scale real estate projects.-Deal wi</p><p>th client modfications and handle technical customer requirments- Profic</p><p>iency in integration and coordination ofmultidis</p><p>ciplinary designs, ensuring alignment between architectural, structural, and MEP systems.- Demons</p><p>trated Project Management capabilities, including planning, scheduling, and monitoring design deliverables.- Famili</p><p>arity with relevant software tools for architectural design and documentation (e.g.,AutoCAD, Revit,3dmax </p><p></p>)<p><br><strong>♦️ Requirements:<br>Bachel</strong></p><p></p><strong>o<p>r's degree in Architecture 15+ years of experience, Excellent communication, teamwork, and ability to mentor junior team members and work effectively in a fast-paced, deadline-driven environmen</p><p></p>t<p>.<strong><br> To Apply:<br>(Alexa</strong></p><p></p><strong>n<p>dria resident only)<br>Email:</p><p></p> <p>careers@mena-eg.com<br>WhatsA</p><p></p>p<p>p: 012811597</p>79</strong><p></p></strong><p></p></strong><p></p><p></p><p></p>

<ul><li><p>Design and analyze <strong>steel, aluminum, and facade structures</strong>.</p></li><li><p>Prepare and review structural calculations, drawings, and technical specifications.</p></li><li><p>Coordinate with architects, contractors, and other engineering disciplines.</p></li><li><p>Review shop drawings, material submittals, and fabrication details.</p></li><li><p>Ensure designs comply with applicable international codes and project requirements.</p></li><li><p>Provide technical guidance to junior engineers and resolve site/design issues.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in civil or Structural Engineering or a related field.</p></li><li><p>Graduation Project: <strong>Steel Structure (MUST).</strong></p></li><li><p>3-5 years of experience in structural engineering, preferably within the <strong>façade, Aluminum, or glazing industry</strong>.</p></li><li><p>Proven expertise in the design and analysis of building envelope systems, including curtain walls and metal cladding.</p></li><li><p>Excellent technical drawing and documentation skills using AutoCAD or equivalent software.</p></li><li><p>Proficiency in structural analysis software such as SAP2000, ETABS, STAAD.Pro, or similar tools.</p></li></ul><p></p>

<ul><li><p>Prepare material, equipment, and labor cost estimates and ensure alignment with project budgets.</p></li><li><p>Prepare and review technical drawings using relevant design software.</p></li><li><p>Coordinate soil testing and assess project feasibility.</p></li><li><p>Manage infrastructure repair and maintenance activities.</p></li><li><p>Review, modify, and redesign warehouse steel structures as required.</p></li><li><p>Ensure compliance with permits, regulations, and project requirements throughout design and construction.</p></li><li><p>Review and maintain accurate department documentation.</p></li><li><p>Prepare regular progress reports comparing planned vs. achieved objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Civil or Structural Engineering.</p></li><li><p><strong>3–5 years of relevant experience in Technical Office and Site Engineering.</strong></p></li><li><p><strong>Strong experience in Steel Structures is required.</strong></p></li><li><p>Good knowledge of shop drawings, BOQs, quantity surveying, and technical submittals.</p></li><li><p>Proficiency in AutoCAD; knowledge of other engineering/design software is a plus.</p></li><li><p>Strong technical, coordination, and problem-solving skills.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Develop architectural drawings, layouts, elevations, sections, and detailed design documentation.</li> <li>Coordinate architectural designs with structural, civil, and MEP disciplines.</li> <li>Prepare material specifications, door/window schedules, and interior fit-out documentation.</li> <li>Review subcontractor shop drawings and material samples for compliance with design requirements.</li> <li>Respond to site RFIs and provide technical clarifications and architectural solutions.</li> <li>Participate in design coordination meetings and BIM model reviews.</li> <li>Support client submissions through presentations, renderings, and BOQs.</li> <li>Maintain drawing registers, revision logs, and technical documentation.</li> <li>Coordinate technical requirements with Sales/Presales teams.</li> <li>Monitor project execution against approved designs and resolve technical issues.</li> <li>Provide technical support to project and installation teams.</li> <li>Prepare regular progress reports and escalate critical technical issues to the Team Leader.</li> <li>&nbsp;</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Structural design for commercial and residential projects:</p><p></p><ul><li><p>Review and validate that all Structural designs, drawings and documents are to current codes and standards.</p></li><li><p>Make calculations about pressures, loads, and stresses.</p></li><li><p>Provide technical advice on safe designs and construction.</p></li><li><p>Obtain planning and/or building regulations approval.</p></li><li><p>Analyze configurations of the basic components of a structure.</p></li><li><p>Liaise with professional staff such as architects and engineers.</p></li><li><p>Monitor and inspect all work undertaken by contractors to ensure structural soundness.</p></li><li><p>Make frequent site visits for following up.</p></li><li><p>Inspect properties to evaluate the conditions and foundations.</p></li><li><p>Check the design criteria and basic designs of Structural works to obtain the maximum quality.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Civil Structural Engineering.</p></li><li><p>User of Revit Structure.</p></li><li><p>Proficient Level in design programs (SAP2000, CSI SAFE, ETABS, and STAAD PRO.)</p></li><li><p>Experience in commercial and administrative projects.</p></li></ul><p></p>

<ul><li><p>We are looking for a creative and motivated Interior Designer to join our team on a project basis. The ideal candidate should be able to create innovative interior design concepts, develop detailed drawings, and communicate effectively with clients.</p></li><li><p>Responsibilities</p></li><li><p>Create interior design concepts and mood boards.</p></li><li><p>Prepare 2D drawings and 3D visualizations.</p></li><li><p>Select materials, finishes, furniture, and lighting.</p></li><li><p>Coordinate with clients and the execution team.</p></li><li><p>Revise designs based on client feedback.</p></li><li><p>Ensure designs meet quality standards and project requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Requirements</p></li><li><p>Bachelor's degree in Interior Design, Architecture, or a related field.</p></li><li><p>1–2 years of experience (Fresh graduates with a strong portfolio are welcome to apply).</p></li><li><p>Proficiency in AutoCAD, 3ds Max, SketchUp, V-Ray, or similar software.</p></li><li><p>Good communication and presentation skills.</p></li><li><p>Strong creativity and attention to detail.</p></li></ul><p></p><p></p>

<p>The Senior Full-Stack Developer is responsible for the design, development, deployment, and continuous improvement of ITIDA's customer-facing digital products. This includes public-facing websites, external service portals, API integrations, and any digital interface that connects ITIDA with its external stakeholders including registered companies, technology investors, program applicants, and the general public.</p><p>&nbsp;</p><p>This role operates within the Digital Transformation scope under the direct supervision of the IT Manager, and works in close coordination with the Internal Applications team. The position is expected to function with a high degree of autonomy, taking end-to-end ownership of external digital products from requirements gathering through to production and maintenance.</p><p></p><p><strong>1&nbsp; External Web &amp; Portal Development</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop, and maintain ITIDA's public-facing websites, service portals, and digital platforms.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build responsive, accessible, and performant front-end interfaces aligned with ITIDA's brand identity and UX standards.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop robust back-end services, RESTful APIs, and integrations with third-party systems and government platforms.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all external-facing applications meet web security standards (OWASP Top 10) and performance benchmarks.</p><p>&nbsp;</p><p><strong>2&nbsp; API Development &amp; Integration</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and expose secure REST/GraphQL APIs consumed by external partners, mobile applications, and third-party integrations.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Integrate with external government systems, payment gateways, identity verification services, and data providers as required.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document all APIs using OpenAPI/Swagger standards and maintain up-to-date technical documentation.</p><p>&nbsp;</p><p><strong>3&nbsp; Architecture &amp; Technical Quality</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to the selection of frameworks, tools, and hosting architectures for external applications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enforce coding standards, conduct code reviews, and maintain a clean, maintainable codebase.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement CI/CD pipelines and automated testing (unit, integration, end-to-end) for all external products.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor application health, performance, and uptime using appropriate observability tools; respond to incidents.</p><p>&nbsp;</p><p><strong>4&nbsp; Collaboration &amp; Stakeholder Engagement</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Translate business and departmental requirements into clear technical specifications and deliver against agreed timelines.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Business Analyst on requirements documentation, gap analysis, and SLA definitions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with the Internal Applications team to ensure consistency in shared components, design systems, and data contracts.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise with external vendors, hosting providers, and technology partners as needed.</p><p>&nbsp;</p><p><strong>5&nbsp; Security, Compliance &amp; Governance</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all external applications comply with EGCert Security requirements applicable to public-facing services.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Apply security best practices across the full stack: input validation, authentication, authorization, encryption, and audit logging.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in periodic security assessments and penetration testing cycles; remediate identified vulnerabilities within agreed SLAs.</p><p><strong>Requirements</strong></p><ul><li><p><strong>1 Education</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A relevant postgraduate qualification or professional certifications are a plus.</p><p>&nbsp;</p><p><strong>2&nbsp; Experience</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5 to 8 years of hands-on experience in full-stack web development, with a strong portfolio of external-facing digital products.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated experience owning the full development lifecycle: requirements, design, development, testing, deployment, and maintenance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior experience in a government agency, public sector digital services, or regulated environment is an advantage.</p><p>&nbsp;</p><p><strong>3&nbsp; Technical Skills — Front-End</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in one or more modern JavaScript frameworks: React.js, Vue.js, or Angular.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong command of HTML5, CSS3, responsive design principles, and accessibility standards.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with component libraries and design systems.</p><p>&nbsp;</p><p><strong>4&nbsp; Technical Skills — Back-End</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in one or more server-side languages/frameworks: Node.js (Express/NestJS), Python (Django/FastAPI), PHP (Laravel), or Java (Spring Boot).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong experience designing and consuming RESTful APIs; GraphQL experience is a plus.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid understanding of authentication and authorization patterns: OAuth 2.0, JWT, OpenID Connect.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with relational databases (PostgreSQL, MySQL, SQL Server) and basic query optimization.</p><p>&nbsp;</p><p><strong>5&nbsp; DevOps &amp; Infrastructure</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with cloud platforms — Microsoft Azure preferred (aligns with ITIDA's existing M365/Azure environment); AWS or GCP also acceptable.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Practical knowledge of containerization (Docker) and orchestration concepts (Kubernetes is a plus).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with CI/CD tools: Azure DevOps, GitHub Actions, GitLab CI, or equivalent.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of DNS, SSL/TLS, CDN configuration, and web hosting management.</p><p>&nbsp;</p><p><strong>6&nbsp; Soft Skills</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong written and verbal communication skills in both Arabic and English.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and take ownership of deliverables with minimal supervision.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving mindset; comfortable with ambiguity in early-stage projects.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborative team player with experience working alongside non-technical stakeholders.</p></li></ul><p></p>

Packaging Designer — Magico Group???? Cairo, Egypt · Full-Time · On-site Company Description Magico Group has manufactured in Egypt since 1992. Our factory in Obour City has been in production since 2005, and we are ISO 9001 certified. We make and sell more than 150 products — agrochemicals, public health solutions, veterinary pesticides and disinfectants — including our own brands and the lines we represent for multinational manufacturers in Egypt. We are also building an export business in fertilizers and industrial raw materials, which brings new packaging formats and new markets with it. Role Description On our products, the package does three jobs at once. It has to sell on a dealer's shelf, survive a chemical inside it and a truck ride to Upper Egypt, and carry regulatory label content that has to be correct in every word. You will own that work, from first concept through to the approved press proof. What you will do Design packaging and labels across the portfolio: bottles, jerrycans, sachets, pouches, foil bags, cartons, shrink sleeves and multi-page booklet labels Lay out regulated label content in Arabic and English: registration details, hazard pictograms, signal words, safety and first-aid text, dose rates and pre-harvest intervals, with space reserved for batch and expiry printing Work with Regulatory to make sure every label matches its approved registration before it goes to print Build accurate die-lines and print-ready artwork: bleed, colour separations, Pantone and CMYK, barcodes, and preflight checks Work with printers and packaging suppliers on materials, proofs and press checks, and catch problems before a run, not after it Keep our own brands consistent across product lines, and apply multinational principals' brand guidelines exactly where they apply Develop packaging for the export line: woven bags, big bags and private-label retail packs, including labels for other languages and markets Keep an organised artwork library with version control, so the approved file is always the one that gets printed Look for savings in material, format and print cost without weakening the pack What you will be measured on Artwork approved first time, no label errors reaching print, launch dates met, and packaging cost kept under control. Qualifications Essential A portfolio of packaging that has been printed and sold. Concepts are welcome, but we will judge you on produced work3+ years in packaging design, preferably in agrochemicals, chemicals, pharmaceuticals, FMCG or cosmetics Strong Arabic typesetting: clean, legible Arabic and bilingual layouts, not Arabic dropped into an English template Expert in Adobe Illustrator, Photoshop and InDesign, plus preflight and print-production tools Practical knowledge of printing processes (flexo, offset, gravure and digital), colour management and packaging substrates Able to build and read die-lines, and to prepare files a printer can run without sending them back Precise with detail. A wrong digit in a dose rate or registration number is a recall, not a typo Diploma or degree in Graphic Design, Packaging Design, Industrial Design or a related field Advantageous Experience with regulated labelling: pesticide, veterinary, pharmaceutical or GHS hazard labelling Familiarity with Egyptian pesticide label requirements under the Agricultural Pesticide Committee3D mockup or packaging visualisation skills (e.g. Adobe Dimension, Artios CAD, Esko) Experience with booklet labels, shrink sleeves or flexible packaging Comfortable using AI tools for concept exploration and mockups What We Offer Competitive salary A 150-product portfolio across several brands and product categories Ownership of packaging from concept to shelf, with a short path to approval Export projects that take your work into new markets How to Apply???? Send your CV and portfolio link to [hr@magicogroup.com — CONFIRM BEFORE POSTING] with the subject line Packaging Designer. Applications without a portfolio will not be reviewed. Include one produced pack and tell us in two lines what you would change about it now.

Role Objectives:The Customer Experience Excellence Manager is responsible for driving continuous improvement across CX through automation and AI enablement, process optimization, customer journey improvement, and the Voice of Customer (VOC) program. The role provides centralized CX capabilities, tools, standards, and insights to support consistent and effective customer experiences across all Business Units.<br>Roles & Responsibilities:1. AI Agent Maintenance & New Configurations Own ongoing maintenance, monitoring, and configuration of the CX AI agent(s)/chatbots across in-app, messaging, social media, and tickets. Build and deploy new AI agent flows, intents, and configurations to support new products, BUs, campaigns, and seasonal initiatives. Monitor AI performance (containment rate, resolution accuracy, escalation rate), troubleshoot issues, and drive continuous improvement. Partner with Engineering and Product on integrations, APIs, and platform upgrades affecting the AI agent stack.<br>2. Process Enablement Design, document, and maintain CX SOPs, workflows, and tooling standards used across all BU-aligned CX teams. Identify process inefficiencies and automation opportunities across CX operations; lead process re-engineering initiatives. Own configuration and enablement of core CX tooling (helpdesk, CRM, IVR, etc.); train BU CX Managers and Leads on new tools and processes. Develop onboarding and training materials for CX new hires across all BUs.<br>3. Customer Journey Mapping Lead end-to-end customer journey mapping across all Business Units, identifying friction points across digital, in-store/app, and support channels. Partner with Product, Tech, and Marketing to redesign journeys and prioritize fixes based on customer impact. Maintain a living repository of journey maps, kept current as products, BUs, and channels evolve.<br>4. Voice of Customer (VOC) Program Own the NPS/CSAT survey design, proactive call and survey programs, and structured feedback loops. Consolidate and analyze VOC data across all BUs to identify systemic themes, and present insights and recommendations to leadership and BU CX Managers. Ensure VOC insights feed back into process enablement, journey mapping, and AI agent configuration work.<br>5. Cross-Functional Partnership & Reporting Act as the technical and enablement partner to the other BUs CX Managers, ensuring their teams have the tools, processes, and AI capabilities they need to operate effectively. Consolidate reporting and dashboards on AI performance, process compliance, journey mapping initiatives, and VOC results for leadership. Represent CX in technology and product roadmap discussions, advocating for CX-impacting initiatives.<br>6. Team Leadership & Development Lead, coach, and develop the Customer Experience Excellence team, setting priorities, managing performance, and ensuring effective delivery across the function’s areas of responsibility.<br>Required Education, Knowledge, And Skills:A technical background is required for this role.7+ years of experience in CX technology, CX operations, or a related technical/operations role. Hands-on experience configuring and maintaining AI agents, chatbots, or conversational AI platforms (intent design, flow building). Experience with process design and automation (workflow tools, RPA, or CX platform administration). Experience running VOC programs (NPS/CSAT) and leading customer journey mapping. Strong analytical and reporting skills; comfortable working directly with dashboards and data tools. Excellent stakeholder management skills, able to partner effectively with Tech, Product, and peer CX Managers. Strong people leadership and coaching skills. Fluent in Arabic and English, written and verbal.

Key Responsibilities<br>1. Organization Development<br>Lead the development and continuous review of the company’s organizational structure in alignment with business strategy. Conduct organization design and workforce analysis to ensure efficiency and optimal utilization of resources. Develop and maintain job descriptions, job profiles, and job evaluation frameworks. Review reporting lines, spans of control, and organizational layers and recommend improvements. Support organizational transformation and change management initiatives.2. Performance Management Lead the design, implementation, and continuous improvement of the Performance Management System. Establish and review KPIs and performance objectives across departments. Ensure alignment between individual, departmental, and organizational objectives. Monitor performance management cycles and provide guidance to managers. Analyze performance results and identify organizational development opportunities.3. Talent & Career Development Develop and implement talent management and succession planning programs. Establish career paths and career development frameworks for critical positions. Identify high-potential employees and support the development of talent pools. Partner with management to develop Individual Development Plans (IDPs). Design and implement competency-based development initiatives.4. Competency Management Develop and maintain competency frameworks for different functions and job levels. Conduct competency gap assessments and recommend appropriate development actions. Integrate competencies into recruitment, performance management, learning, and career development processes.5. Training & Development Conduct organizational training needs analysis in coordination with business leaders. Develop annual learning and development plans based on identified gaps. Evaluate training effectiveness and measure learning impact. Support leadership and management development programs.6. Employee Engagement & Culture Lead employee engagement initiatives and organizational culture programs. Conduct employee engagement surveys and analyze results. Develop action plans based on employee feedback and engagement findings. Support initiatives aimed at improving employee experience, retention, and organizational culture.7. HR Policies & Processes Develop, review, and update HR policies, procedures, and processes related to OD. Ensure HR practices are standardized and aligned with organizational requirements. Identify opportunities for HR process improvement and automation. Ensure compliance with internal policies and applicable labor regulations.8. HR Analytics & Reporting Develop and monitor OD-related HR dashboards and reports. Analyze workforce, performance, turnover, engagement, and talent data. Provide management with actionable insights and recommendations. Track key OD KPIs and report progress to HR leadership.9. Stakeholder Management Act as a strategic HR partner to department heads and senior management on organizational development matters. Provide consultation on organizational structures, workforce planning, performance, talent, and employee development. Lead cross-functional OD projects and initiatives. Job Requirements Education:Bachelor’s degree in Human Resources, Business Administration, Management, Psychology, or a related field. HR/OD professional certification or postgraduate studies is preferred. Experience:7–10 years of progressive HR experience, with at least 3 years in Organization Development or a similar leadership role. Strong experience in performance management, organizational design, competency frameworks, talent management, and succession planning. Experience in industrial/manufacturing environments is highly preferred. Technical Skills Organization Design & Development Performance Management KPI Development Competency Frameworks Talent Management & Succession Planning Career Development Workforce Planning Change Management Employee Engagement HR Analytics Job Evaluation & Job Architecture HR Policies & Procedures Microsoft Office / HRISBehavioral Competencies Strategic Thinking Leadership & People Management Business Acumen Analytical & Problem-Solving Skills Stakeholder Management Communication & Presentation Skills Change Management Project Management Coaching & Influencing Decision Making Continuous Improvement Key KPIsPerformance Management Cycle Completion Rate Employee Engagement Score Succession Coverage for Critical Positions Internal Promotion Rate Training Effectiveness Competency Gap Closure Organization Structure Optimization Employee Turnover / Retention HR Process Improvement Completion Rate of OD Initiatives

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br><br>WHAT’S ON YOUR PLATE?<br><br> SOP Design & Development: Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business. Program Ownership: Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets Agent Empowerment & Product: Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement Communication: Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function Stakeholder Management: Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br><br>WHAT YOU BRING TO THE TABLE?<br><br> 5+ years of experience working in contact centers Demonstrated experience in AI projects with partial or full automation projects Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar Critical thinking and data analysis proficiency to identify root causes and drive decisions Ability to lead workshops and influence without authority across cross-functional teams Strong written and verbal communication; ability to communicate complex analysis simply and persuasively