Mechanical Design Engineer Jobs in Egypt

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><strong>About the location:<br><br></strong>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.<br><br>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <strong>Door Person</strong> who shares our passion for excellence and is enthusiastic about creating the ultimate experience.<br><br><strong>About The Role<br><br></strong>The Door Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.<br><br><strong>What You Bring<br><br></strong><ul><li>Requires a working knowledge of division operations.</li><li>Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other [Department] systems.</li><li>Requires reading, writing and oral proficiency in the English language.</li><li>Native Arabic Speaker </li><li>Have authorization of citizenship<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive salary, wages, and a comprehensive benefits package</li><li>Excellent training and development opportunities</li><li>Complimentary dry cleaning for employee uniforms/ business attire. </li><li>Complimentary employee meals</li><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li><li>Dental and medical/disability/life insurance</li><li>Retirement pension plan</li><li>Employee service awards</li><li>Annual employee party/social and sports events<br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong>Full–time job with 44 working hours a week.

Key Responsibilities & Accountabilities Partner with assigned business areas to understand business priorities and translate them into practical people plans that support business performance and organizational objectives. Drive the implementation of HR strategic priorities and cyclical HR processes within assigned business areas, including performance management, talent reviews, succession planning, engagement, compensation cycles and workforce planning. Build effective relationships with business leaders and managers, acting as a trusted advisor on people-related matters and providing appropriate challenge, guidance and coaching. Provide people insights and analysis using HR data and management information to identify trends, workforce needs, people risk and opportunities, and recommend appropriate actions. Support workforce and headcount planning in partnership with business leaders, Talent Acquisition and relevant HR Centers of Excellence, ensuring alignment with approved plans and business needs. Facilitate talent reviews and succession planning for assigned business areas, identifying key talent, critical roles, development priorities and succession risks and following up on agreed actions. Support organizational design and restructuring initiatives, assessing people and organizational implications, and facilitating effective implementation of approved changes. Support change management initiatives and work with leaders to strengthen employee understanding, adoption, and engagement during organizational or business changes. Drive employee engagement and culture initiatives within assigned business areas, translating employee feedback and engagement results into meaningful action plans and monitoring implementation. Coach and support managers in building effective people-management capabilities, including performance management, feedback, development, engagement and handling difficult employee conversations. Manage and advise on employee relations matters, including grievances, disciplinary cases, investigations, performance concerns and other workplace issues, ensuring fair, consistent and policy-compliant outcomes. Ensure HR policies, procedures and people-management practices are effectively understood and consistently applied across assigned business areas. Partner closely with HR Centers of Excellence and HR Operations to ensure HR programs, policies and solutions effectively address business needs. Lead or contribute to transversal HR projects and continuous-improvement initiatives as required. Maintain accurate employee and organizational information, documentation, trackers and HR records, and prepare required reports, presentations and management updates. Manage required operational and administrative HR activities related to the assigned business areas, ensuring timely and accurate execution and follow-up. Maintain regular presence and engagement across assigned business locations to strengthen HR visibility, understand employee and manager needs, and proactively identify people-related matters. Role-model AXA values and expected behaviours and contribute to building a high-performance, inclusive, and accountable culture. Perform other related duties and responsibilities as required in line with the role’s scope.<br>Job Specifications Education / Certification & Experience: Bachelor's degree in human resources, Business Administration or a related field. Minimum 4 years of experience, preferably including HR Business Partnering, employee relations, talent/performance management, or a broad HR generalist role. Demonstrated experience partnering with managers and supporting multiple business functions or employee populations. Experience handling employee relations cases and applying HR policies and employment practices. Exposure to organizational change, workforce planning, talent management, and HR projects is preferred. Professional HR certification is an advantage.<br>Soft Skills & Behavioral Competencies Business acumen and commercial awareness Strategic and analytical thinking Stakeholder management and influencing skills Coaching and consulting skills Strong communication and interpersonal skills Ability to manage difficult conversations and conflict Sound judgment and decision-making Problem-solving and solution orientation Resilience and ability to work effectively with ambiguity Project and change management capability Data-driven mindset and ability to translate people data into insights High level of confidentiality, integrity and professional judgment Ability to balance strategic priorities with operational execution

Occupation Description The Development Director has bottom-line profit and loss responsibility for project conceptualization, planning, sign-off, and financial analysis; interface/coordinate with business development, design, tendering, construction, and handover management.<br>Job Scope Assist in the definition of project scope and objectives during orientation, involve all stakeholders; ensure technical and contractual feasibility. Ensure resource availability and allocation by managing internal resources and vendors for successful project execution. Manage the whole cycle of all projects from initiation to closeout daily by visiting sites, reviewing ongoing construction, and monitoring progress against planned timelines. Ensure that all fit-out work and projects are delivered on time, within scope, and within budget by frequent sites’ visits and follow-ups of the "ongoing" construction. Take corrective measures to bring projects back on track, if required. Follow up with all contractors for pending payments. Create and maintain comprehensive project documentation. Review and follow up on all new required design development pertaining to the project (new entrances, traffic circulation, flooring, new modifications, and extensions) and manage the complete development process including tendering, and execution. Establish a planning framework to ensure the initial work on the ground and other details are in place for master plans to be completed on time. Monitor various business, financial, and project management indices to ensure that projects are being developed profitably, highlighting any significant variations and taking steps to overcome these. Generate ideas and evaluate various creative options, discussing these with project teams and CDO/ Chief Executive Officer in order to arrive at the best possible alternative. Assess new development opportunities within all product and geographic markets including those development opportunities being pursued by the CEO. Monitor the progress of all developments, and liaise closely with other departments to enable other phases of the project such as the land and infrastructure, marketing, pricing, design, and construction to progress smoothly in accordance with approved master plans and concepts. Instruct, organize, and coordinate all development disciplines with the objective of harmonizing the diversified functions to deliver completed projects in accordance with the objectives established in the approved business cases. Management of the cross-functional relationship with internal and external stakeholders and oversee tasks assigned to the development management team. Apply the principles of Total Quality Management throughout all aspects of the Division’s business activities. Ensure that throughout all areas of the department’s activities, the ‘input’ activities such as planning, design, construction, legal, communications, asset management, finance, marketing, etc. are coordinated to ensure that the overall program, budget, and development concept are achieved and delivered as planned. Produce consolidated high-level executive reports, showing a clear picture of the entirety of the works within the real estate portfolio, recommending the strategy, and highlighting all critical issues, recommending actions and measures. Obtain Board approval for all new development projects through the Chief Development Officer and the CEO. In conjunction with and as required by Upper Management, contribute to the formulation and implementation of City Edge’s strategy in line with City Edge’s vision and mission. Ensure that strategy is translated into annual operational business plans and objectives for City Edge’s subsidiaries and departments and that performance is monitored and managed to ensure continuous improvement. Co-ordinate, the preparation of differing development strategies based on preliminary master plans for the submission of Project Business Plans and Land Development Strategies. Prepare/Manage/Review the development and operational business plans (including market research, due diligence reports, financial analysis, investment strategy, anchors strategy, pricing, sale and lease strategy, risk register, and exit strategy) of the assigned projects.<br>Education and Most Common Work Experience Requested Bachelor’s degree in Engineering, preferred Architecture.15+ years of related experience of which a minimum of 7 – 12 years should be in a similar position/responsibility in a similar Industry.

Company Overview:Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.<br>This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.<br>Job Summary:The Senior Product Manager will own and lead Khazna’s core product lines across the Egypt and Saudi applications, defining product strategy, driving customer discovery, building and managing the product roadmap, leading cross-functional collaboration to deliver impactful customer and business outcomes.<br>Key responsibilities:<br>Product strategy & roadmap. Define and own the product vision, strategy, and roadmap for Khazna's core product lines across the Egypt and Saudi apps. Translate company objectives into clear product outcomes, prioritize ruthlessly, and present your bets to leadership with conviction and clear rationale. Customer discovery & research. Lead continuous customer discovery to deeply understand Khazna's underbanked customers. Maintain a weekly customer interview cadence, run usability tests, field visits, support-ticket analysis, and synthesize learnings into opportunity solution trees that guide product decisions. Data-driven decisions. Use data to understand customer behavior, validate hypotheses, and inform product decisions throughout the cycle. Partner with the data team to surface the insights that drive prioritization and trade-offs. Market & competitive intelligence. Monitor market trends, regulatory shifts, and competitive moves. Benchmark Khazna's offering against peers, identify openings, and recommend where Khazna should compete, differentiate, or hold back. Stakeholder management. Build trusted partnerships with Marketing, Commercial, Operations, Support, Risk, Credit, and Compliance. Bring stakeholders into discovery early, surface trade-offs clearly, and drive alignment across the organization. Solution definition & design. Translate validated customer problems into clear, complete PRDs. Partner with Design on user experience and with Engineering on technical approach. Validate the riskiest assumptions through prototypes, usability tests, and data dives before solutions move into build. Go-to-market & launch. Plan and execute successful product launches. Define success metrics before shipping, partner with Marketing, Growth, Sales, Support, and Operations on rollout, and own positioning, messaging, and adoption strategy. Performance & iteration. Define and track the KPIs that matter for your product lines. Read the data, talk to users who adopted and those who didn't, and iterate quickly, killing what doesn't work and doubling down on what does. People & process leadership. Mentor mid and junior product managers, and raise the bar for product craft across the team. Continuously improve how Khazna discovers, builds and ships, treating the product cycle itself as a product worth refining.<br>Qualifications5+ years in product management, with 2+ years in fintech, lending, payments, BNPL, or cards. Bachelor's degree in Engineering, Business, Computer Science, or related field. Proven track record of launching and scaling consumer digital products. Strong understanding of the Egyptian market, customers, and regulatory environment. KSA exposure is a plus. Customer-obsessed and outcome-oriented. Fluent in Arabic and English.<br>Apply now and be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!

Company Overview:<br>Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.<br>This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.<br>Job Summary:The Product Manager will support Khazna’s product lines across the Egypt and/or Saudi applications. The role involves contributing to product discovery, defining detailed product requirements, collaborating closely with cross-functional teams, and helping deliver impactful solutions that drive business and user outcomes.<br>Key responsibilities Market & competitive intelligence. Conduct market and competitive analysis for your product line. Track competitor moves, identify openings, and recommend implications for your roadmap. Stakeholder management. Partner with Marketing, Commercial, Operations, Support, Risk, Credit, and Compliance. Bring stakeholders into discovery early, surface trade-offs clearly, and drive alignment on your work. Solution definition & design. Translate validated customer problems into clear, complete PRDs. Partner with Design on user experience and with Engineering on technical approach. Validate the riskiest assumptions through prototypes, usability tests, and data dives before solutions move into build.<br>Role Progression Opportunities:The responsibilities below represent areas we expect Product Managers to progressively develop into. While prior experience in these areas is beneficial, we are committed to supporting successful candidates through coaching, mentorship, and on-the-job learning.<br>Product strategy & roadmap: Support product strategy and roadmap planning, helping translate business goals into product outcomes and prioritization decisions. Customer discovery & research: Support customer discovery efforts to better understand customers, progressively taking ownership of interviews, usability testing, field visits, and insight generation. Data-driven decisions. Leverage data to better understand customer behavior and support product decisions. Over time, develop the ability to validate hypotheses, identify insights, and partner with the data team to inform prioritization and trade-off discussions. Go-to-market & launch. Support the planning and execution of product launches. Work closely with cross-functional teams on rollout and adoption, with the opportunity to take full ownership of launch strategy and execution as you grow in the role. Performance & iteration. Track the KPIs that matter for your product line. Read the data, talk to users who adopted and those who didn't, and iterate quickly, killing what doesn't work and doubling down on what does.<br>Qualifications3+ years of experience in product management. Bachelor's degree in Engineering, Business, Computer Science, or related field. Proven track record of launching and shipping consumer digital products. User-centric and outcome-oriented, with a strong eye for detail. Experience in fintech, lending, payments, BNPL, or cards is a plus. Strong understanding of the Egyptian market, customers, and regulatory environment. KSA exposure is a plus. Eager to grow your discovery and data toolkit. Fluent in Arabic and English.<br>Apply now and be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services. In Egypt, Siemens Mobility is delivering one of the country’s first high-speed rail system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region. Today, we are recruiting for a Site Manager to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility. What are my responsibilities? Be responsible for the interface management between Civil Contractor and Siemens System (E&amp;M) Scope at design and construction phase in Railway Turnkey Projects. Lead the integration interface process of the E&amp;M systems into the overall Rail System together with the consortium partner (e.g., track work), the involved civil companies, and consultants for the Main Line wayside sections. Be responsible for managing all civil-related interfaces between Siemens System scope and the involved civil companies. Ensure that the E&amp;M interfaces with different civil companies are harmonized among each other to avoid individual solutions with different interface partners. Follow the work management progress for civil contractors and necessary compliance reports representing it. Manage project consortium targets relating to civil scope progress against schedule to make sure that our interface access and SMO Systems is as per the agreed Interface protocols and targets. What do I need to qualify for this job? Bachelor’s degree in civil engineering, Architectural Engineering, Construction Management, or related Engineering discipline. Prior 12-17+ years work experience in Civil Engineering, including significant experience in rail transportation infrastructure and mega turnkey transport projects. Comprehensive knowledge in core transport infrastructure development, including stations, wayside facilities, depots, track construction, and railway systems; proven interface management and contractual expertise covering tender analysis, contract review, and interface coordination across engineering disciplines; and strong technical assessment capabilities for structural and civil works planning, system design for railway infrastructure, engineering structures, and associated railway installations. Proven ability to lead, direct, and motivate multidisciplinary teams. Fluent in Arabic and English (Business Level proficiency). Willingness to travel domestically and internationally. What else do I need to know? As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.</span> </div>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <p>The procurement manager is responsible for building and leading the end-to-end procurement function for Portaluna, Ras El Hekma. You will define sourcing strategy, establish supplier networks, and ensure all goods and services reflect the brand’s design vision, operational needs, and ultra-luxury standards.</p> <p>From pre-opening through operations, you will play a critical role in shaping how the hotel comes to life—ensuring quality, value, and consistency across every touchpoint.</p> <h4>What you’ll do…</h4> <h4>Pre-opening responsibilities</h4> <ul> <li>Establish the full procurement framework, including policies, workflows, approval processes, and governance structures.</li> <li>Lead sourcing and procurement for FF&E, OS&E, services, and all operational requirements for launch.</li> <li>Identify, evaluate, and onboard local and international suppliers aligned with brand standards and project timelines.</li> <li>Partner with design, project, finance, and operations teams to align specifications, budgets, and delivery schedules.</li> <li>Develop procurement tracking systems, reporting tools, and dashboards to ensure transparency and control from day one.</li> </ul> <h4>Operational responsibilities</h4> <ul> <li>Manage end-to-end procurement activities, ensuring efficiency, compliance, and cost effectiveness.</li> <li>Oversee supplier performance, contract negotiations, and commercial agreements.</li> <li>Monitor budgets, purchase orders, and spend analysis to support financial discipline and value optimisation.</li> <li>Ensure timely delivery of goods and services to support seamless hotel operations.</li> <li>Work closely with operational departments to translate needs into effective sourcing solutions.</li> </ul> <h4>Supplier & stakeholder management</h4> <ul> <li>Build and maintain strong relationships with regional and global suppliers.</li> <li>Negotiate contracts that balance quality, cost, and brand alignment.</li> <li>Continuously evaluate supplier performance and drive accountability and improvement.</li> <li>Act as a key commercial partner to all departments across the hotel.</li> </ul> <h4>Brand & compliance</h4> <ul> <li>Ensure all procurement activity reflects Portaluna and Morgans Originals brand standards.</li> <li>Promote ethical sourcing, sustainability, and responsible procurement practices.</li> <li>Maintain full compliance with internal governance, audit requirements, and local regulations.</li> <li>Support a culture of transparency, accountability, and operational excellence.</li> </ul> <h4>Qualifications</h4> <h4>What we’re looking for…</h4> <ul> <li>Degree or diploma in supply chain management, procurement, business administration, or a related field. Professional certifications (CIPS or equivalent) are an advantage.</li> <li>Minimum 5+ years’ experience in procurement, ideally within luxury hospitality, lifestyle, or large-scale pre-opening developments.</li> <li>Strong knowledge of end-to-end procurement processes including sourcing, contract negotiation, supplier management, and cost control.</li> <li>Proven ability to manage FF&E, OS&E, and operational procurement in a high-volume, deadline-driven environment.</li> <li>Excellent negotiation, communication, and stakeholder management skills, with a strong commercial mindset.</li> <li>Highly organised, detail-oriented, and solutions-driven, with the ability to balance quality, cost, and timelines effectively.</li> <li>Fluency in English; Arabic and additional languages are a plus.</li> </ul> <h4>Additional information</h4> <h4>What’s in it for you...</h4> <ul> <li>Lots of opportunity to progress and switch it up as part of a global family of brands.</li> <li>Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li> <li>Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.</li> <li>The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>General Information</strong><br><strong>Location</strong><br> <br> Cairo <br><strong>Job ID</strong><br> <br> 9326 <br><strong>Job Category</strong><br> <br> Operations <br><strong>Language Requirement</strong><br> <br> English <br><strong>Description &amp; requirements</strong><br><strong>Description</strong><br>Transcom is all about people, and we're looking for a Business Analyst to support our team and help drive smart, data-informed decisions across the organization. You'll work closely with stakeholders to analyze processes, identify opportunities for improvement, and translate business needs into actionable insights. If you're passionate about problem-solving, optimizing performance, and making a meaningful impact, apply today and join us!<br>Join our Transcom Team as a Business Analyst!<br><strong>Be on the front line of delivering data-driven insights and impactful solutions at a company level. In this role, you will be responsible for:</strong><br><strong>Performance Analysis &amp; Insight Generation:</strong><br><ul><li>Conduct deep-dive analysis on performance metrics, including CSAT, AHT, and Service Level, to identify trends, variances, and performance gaps.</li><li>Perform root cause analysis on underperforming KPIs and provide data-backed recommendations for operational improvements.</li><li>Verify the compliance of the implemented solutions with the analyzed requirements.</li></ul><br><strong>Reporting &amp; Dashboard Development:</strong><br><ul><li>Design, develop, and maintain interactive dashboards and reports (Looker Studio) that clearly visualize performance attributes.</li><li>Ensure all reporting is accurate, timely, and aligned with stakeholder needs, providing daily, weekly, and monthly operational views.</li><li>Present key findings and strategic insights to senior management, translating complex data analysis into clear, business-focused narratives.</li><li>Validate the accuracy and integrity of data sources used for all performance reporting.</li><li>Prepare needed business reviews and reports.</li></ul><br><strong>Financial &amp; Resource Calibration:</strong><br><ul><li>Analyze and report on financials, including cost, utilization rates, and operational expenditures.</li><li>Develop and track the financial impact of proposed process and performance improvements.</li></ul><br><strong>What's in it for YOU!</strong><br><ul><li>Best salary in the market.</li><li>Transportation provided.</li><li>Medical and social insurance.</li><li>Location in New Cairo &amp; Smart Village.</li><li>International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</li></ul><br><strong>To be successful in this role, the following is needed:</strong><br><strong>Advanced Excel Mastery:</strong><br>You must be highly proficient with Pivot Tables, VLOOKUP/XLOOKUP, Nested Formulas (IF/AND/OR), and Conditional Formatting to handle large, complex datasets quickly.<br><strong>Data Transformation:</strong><br>A proven ability to clean, structure, and ready raw, messy system exports for analysis. Experience with Power Query is a significant plus.<br><strong>Dynamic Dashboarding:</strong><br>Hands-on experience creating compelling, interactive visual reports (Charts, Slicers, Trend Lines) using both Excel and Looker Data Studio (or similar tools like Power BI/Tableau).<br><strong>Metric Fluency:</strong><br>A deep understanding and ability to analyze key operational metrics, including:<br><ul><li>AHT (Average Handle Time)</li><li>ART (Average Response Time)</li><li>CSAT (Customer Satisfaction)</li><li>Concurrency</li></ul><br><strong>Root Cause Analysis &amp; Insight Delivery:</strong><br>You don't just report "what" happened; you find the "why." You must be able to identify correlations (e.g., low CSAT correlated with high Response Time), deliver insightful recommendations, and drive operational improvements.<br><strong>Executive-Level Presentation:</strong><br>Ability to synthesize complex data into clear, concise, and professional "Executive Summary" style PowerPoint slides for senior leadership.<br><strong>Trend Identification:</strong><br>A sharp eye for spotting outlier performance among specific agents or within certain timeframes.<br><strong>What Life at Transcom is like!</strong><br>At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.<br>"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Sr. Analyst, Data &amp; Analytics<br><p>Job Description</p><br><br><p><span>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. </span><br><span>The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. </span><br><span>The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. </span><br><span>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. </span><br><span>Join us and be part of this journey towards greater opportunities and brighter futures.</span></p><br><br><br><br><p><b>&nbsp;Job Summary:</b></p><br><br><p>We are seeking a Business Insights Analyst to support business performance through data analysis, process improvement, stakeholder partnership, and operational recommendations. This role will work closely with internal teams and clients to identify opportunities, solve business challenges, and drive measurable results.</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><p>-Partner with internal stakeholders and clients to understand business needs, strategies, and processes.</p><br><br><p>-Analyze business performance, industry trends, and operational data to identify improvement opportunities.</p><br><br><p>-Review and map processes end-to-end, assess risks, and recommend actionable solutions.</p><br><br><p>-Manage or support analytical projects, including scoping, timelines, documentation, and implementation tracking.</p><br><br><p>-Create reports, dashboards, and presentations that translate data into clear business insights and recommendations.</p><br><br><p>-Present findings to stakeholders, including leadership, and communicate project progress, gains, and risks. Analyze live and recorded calls to identify customer sentiment, process gaps, and operational improvement opportunities.</p><br><br><p>-Support continuous improvement initiatives and help ensure solutions deliver measurable value.</p><br><br><br><p><b>Required Qualifications:</b></p><br><br><p>-Bachelor’s degree in a related field.</p><br><br><p>-2 to 4 years of experience in business analysis, analytics, operations, or process improvement.</p><br><br><p>-Strong analytical skills with experience using data to drive insights and recommendations.</p><br><br><p>-Experience working with cross-functional teams in a fast-paced business environment.</p><br><br><p>-Strong communication, presentation, and collaboration skills. Advanced proficiency in Microsoft Office applications.</p><br><br><p>-Strong problem-solving skills and ability to work independently.</p><br><br><p>-Willingness to work on a North American schedule and onsite as needed.</p><br><br><br><p>&nbsp;<b>Preferred Qualifications:</b></p><br><br><p>-Exposure to&nbsp;Python, SQL, Databricks, or similar tools.</p><br><br><p>-Familiarity with&nbsp;machine learning&nbsp;and&nbsp;AI tools.</p><br><br><p>-Knowledge of&nbsp;Six Sigma&nbsp;or process improvement methodologies.</p><br><br><p>-Experience in speech or customer interaction analytics.</p><br><br><br><br><br><br><p>Location:</p><br><br>EGY Cairo Egypt-Smart Village Building B2110<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.<br><br><p><b><u>About The Role</u></b></p><br><br><p>Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p><b><u>What Will You Do</u></b></p><br><br><p>1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.</p><br><br><p>3. The ability to quote and be familiar with room and rate availability for current and future dates.</p><br><br><p>4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.</p><br><br><p>5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.</p><br><br><p>6. The ability to handle guest problems or complaints.</p><br><br><p><b><u>What Will You Bring</u></b></p><br><br><p>1.Written, spoken and reading proficiency in the English language.</p><br><br><p>2. Hotel experience preferred.</p><br><br><p>3. Knowledge of Front Desk tasks.</p><br><br><p>4. Opera knowledge is an advantage.</p><br><br><p>5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>6. The ability to understand and comply with upscale luxuries Hotel operation standards.</p><br><br><p><b><u>What We Offer:&nbsp;</u></b><br>• Competitive Salary, wages, and a comprehensive benefits package</p><br><br><p>• Excellent Training and Development opportunities</p><br><br><p>• Complimentary Dry Cleaning for Employee Uniforms</p><br><br><p>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Portaluna, a Morgans Originals Hotel</strong></p><br><p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p><br><p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><br><br>Job Description<br><br><p>The <strong>Procurement Manager</strong> is responsible for building and leading the end-to-end procurement function for Portaluna, Ras El Hekma. You will define sourcing strategy, establish supplier networks, and ensure all goods and services reflect the brand’s design vision, operational needs, and ultra-luxury standards.</p><br><p>From pre-opening through operations, you will play a critical role in shaping how the hotel comes to life—ensuring quality, value, and consistency across every touchpoint.</p><br><p><strong>What you’ll do…</strong></p><br><p><strong>Pre-Opening Responsibilities</strong></p><br><ul><li>Establish the full procurement framework, including policies, workflows, approval processes, and governance structures.</li><li>Lead sourcing and procurement for FF&amp;E, OS&amp;E, services, and all operational requirements for launch.</li><li>Identify, evaluate, and onboard local and international suppliers aligned with brand standards and project timelines.</li><li>Partner with design, project, finance, and operations teams to align specifications, budgets, and delivery schedules.</li><li>Develop procurement tracking systems, reporting tools, and dashboards to ensure transparency and control from day one.</li></ul><p><strong>Operational Responsibilities</strong></p><br><ul><li>Manage end-to-end procurement activities, ensuring efficiency, compliance, and cost effectiveness.</li><li>Oversee supplier performance, contract negotiations, and commercial agreements.</li><li>Monitor budgets, purchase orders, and spend analysis to support financial discipline and value optimisation.</li><li>Ensure timely delivery of goods and services to support seamless hotel operations.</li><li>Work closely with operational departments to translate needs into effective sourcing solutions.</li></ul><p><strong>Supplier &amp; Stakeholder Management</strong></p><br><ul><li>Build and maintain strong relationships with regional and global suppliers.</li><li>Negotiate contracts that balance quality, cost, and brand alignment.</li><li>Continuously evaluate supplier performance and drive accountability and improvement.</li><li>Act as a key commercial partner to all departments across the hotel.</li></ul><p><strong>Brand &amp; Compliance</strong></p><br><ul><li>Ensure all procurement activity reflects Portaluna and Morgans Originals brand standards.</li><li>Promote ethical sourcing, sustainability, and responsible procurement practices.</li><li>Maintain full compliance with internal governance, audit requirements, and local regulations.</li><li>Support a culture of transparency, accountability, and operational excellence.</li></ul><br>Qualifications<br><br><p><strong>What we’re looking for…</strong></p><br><ul><li>Degree or diploma in Supply Chain Management, Procurement, Business Administration, or a related field. Professional certifications (CIPS or equivalent) are an advantage.</li><li>Minimum 5+ years’ experience in procurement, ideally within luxury hospitality, lifestyle, or large-scale pre-opening developments.</li><li>Strong knowledge of end-to-end procurement processes including sourcing, contract negotiation, supplier management, and cost control.</li><li>Proven ability to manage FF&amp;E, OS&amp;E, and operational procurement in a high-volume, deadline-driven environment.</li><li>Excellent negotiation, communication, and stakeholder management skills, with a strong commercial mindset.</li><li>Highly organised, detail-oriented, and solutions-driven, with the ability to balance quality, cost, and timelines effectively.</li><li>Fluency in English; Arabic and additional languages are a plus.</li></ul><br>Additional Information<br><br><p><strong>What’s in it for you...</strong></p><br><ul><li>Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-15<p><b>Country: </b></p><br>Egypt<p><b>Location: </b></p><br>215 One Kattameya,Cairo<p><span><b>Role Overview</b>&nbsp;</span></p><br><p>As the <span>EHS Lead – Africa Operating Area &amp; Egypt</span> you will be responsible for providing support to <span>Otis Africa Operating Area</span> efforts related to environmental and safety compliance. In your role you will partner with Otis Field Operations to identify, anticipate, assess hazards, implement company EH&amp;S policies and management systems, maintain regulatory compliance and reduce the impact of incidents and losses, including driving a risk focused approach with field engagement and severity focus. You will report to the Director, EH&amp;S, IBAME and be responsible for supporting the EHS team to implement effective solutions to mitigate high risk activities and provide functional support of metrics, analytics and programs management.<br>&nbsp;</p><br><p><b><span>Core Responsibilities:</span></b></p><br><ul><li>Reinforce the importance of EH&amp;S in the organization and actively support the organization’s efforts to meet or exceed EH&amp;S objectives.</li><li>Lead by example and enhance Otis Safety Culture</li><li>Lead and drive targets related to EHS Roles &amp; Responsibilities with all associated job disciplines in your OA</li><li>Organize, implement, and maintain environmental, health and safety strategies, initiatives and objectives. Plans and directs complex projects involving multiple disciplines.</li><li>Engage and lead in the planning schedule for EMEA OT Safety Audits, FFA and other types of audits and engagements</li><li>Partner with operations to integrate EHS performance and ownership in the OAs branch operations</li><li>Guide, lead and direct EHS Subordinates in the Operating Area to provide field based EHS support on key performance indicators to include goals and objectives based on initiatives and cascaded goal expectations</li><li>Provide functional support to drive continuous improvement in EHS performance</li><li>Develop, maintain, and review the OU EHS Management System to ensure compliance with current and future legal, regulatory and corporate requirements specific to local, country and regional jurisdictions in the Operating Area</li><li>Provide, distribute and communicate OA/OT based analytics and data for both leading and lagging indicators to teams</li><li>Collaborate with the OU EHS Director and OA EHS team to revise and review goals and metrics</li><li>Coordinate appropriate procedures, approvals, and control of hazardous, regulated and solid wastes</li><li>Provide guidance and support in country driven reporting structures &amp; regulations</li><li>Manage and analyze all safety performance measures, documentation and training records in collaboration with field operations and EHS management</li><li>Travel to area locations to support operations where necessary – 50-70% travel in local area</li></ul><p><b><span>Minimum Qualifications: </span></b></p><br><ul><li>A degree in Health &amp; Safety and or Environmental management or elevator field/operations experience</li><li>Strong Technical Elevator experience of minimum 8 years</li><li>Knowledge of management systems, policies, strategies and systems needed to implement an EH&amp;S program</li><li>Strong interpersonal, strategic thinking/planning and collaboration skills</li><li>Excellent verbal and written communication skills</li><li>Ability to work in field operations environment, including walking up multiple flights, navigating constructions sites and other remote work environments</li><li>Strong computer skills (Microsoft Word, Outlook, Excel, and PowerPoint)</li></ul><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p><strong>Get to know our team</strong><br>The Customer Experience Group (CEG) Technology team ensures the smooth running of information systems across a global network of multi-channel contact centers. We support colleagues across multiple sites in different countries, whether they are in the office, working remotely, or traveling, and we make sure our tools and systems enable everyone to stay connected and serve our customers effectively.</p><br><p><strong>The Opportunity</strong><br>We are looking for a results data-driven Technical Contact Center Support Specialist to join our CEG Tech team. In this role, you will support modern contact center platforms and internal tools, help resolve system and booking-related issues, and act as an escalation point for our contact center teams and partners.</p><br><p>This position primarily covers business off hours of APAC time zone.</p><br><p><strong>Job Summary</strong><br>Support the stability, efficiency, and continuous improvement of contact center operations by troubleshooting systems, managing escalations and incidents, coordinating with internal and external stakeholders, and supporting operational projects. The role serves as a key link between contact center teams, IT, Technology, Product, Operations, vendors, and partner teams.</p><br><strong>Key Responsibilities</strong><strong>1. Contact Center Support and Troubleshooting</strong><ul><li><p>Provide first-level technical and operational support to contact center through chat and email.</p><br></li><li><p>Assist with system setup, access, configuration, and troubleshooting for contact center tools and related systems.</p><br></li><li><p>Resolve issues promptly to minimize disruption to contact center operations.</p><br></li><li><p>Work with local IT teams to monitor and maintain relevant systems and take appropriate action when technical alerts or alarms occur.</p><br></li></ul><strong>2. Escalation and Incident Management</strong><ul><li>Investigate escalations related to bookings, systems, contact center tools, and operational processes.</li><li>Conduct initial root-cause analysis and provide clear, timely feedback to stakeholders.</li><li>Escalate complex issues to specialized Product, Technology, Operations, or vendor teams when required.</li><li>Act as a key escalation point and coordinator during contact center system breakdowns, technical outages, and major product incidents.</li><li>Coordinate incident resolution with internal technology, local IT, operations, and vendor teams in line with established procedures and on-call schedules.</li></ul><strong>3. System Monitoring and Continuous Improvement</strong><ul><li>Monitor contact routing and related systems to identify service disruptions, performance issues, and operational risks.</li><li>Investigate recurring problems and recommend corrective or preventive actions.</li><li>Work with external partners and vendors to implement system fixes, enhancements, and reliability improvements.</li><li>Support post-incident reviews and ensure lessons learned are incorporated into future processes and system improvements.</li></ul><strong>4. Improvement Projects and Change Support</strong><ul><li>Manage small-scale contact center improvement projects, from gathering business requirements and coordinating testing to supporting deployment and post-implementation handover.</li><li>Coordinate with relevant stakeholders to support solution design, testing, user acceptance testing, and deployment.</li><li>Validate changes after release and ensure successful handover to the responsible operational or support teams.</li><li>Communicate process and system changes clearly to affected users.</li></ul><strong>5. Documentation and Knowledge Management</strong><ul><li>Create, maintain, and update internal documentation, guidelines, standard operating procedures, and incident playbooks.</li><li>Document solutions, recurring issues, and lessons learned from historical tickets and incidents.</li><li>Ensure support materials remain accurate, clear, and accessible to agents, team leaders, and relevant support teams.</li><li>Contribute to knowledge sharing and continuous improvement across the contact center support function.</li></ul><strong>What you’ll need to succeed/Requirement</strong><ul><li>At least 2 years of experience in a contact center, IT support, or technical operations role, ideally supporting customer-facing teams or platforms.</li><li>Hands-on experience with contact center or workforce tools (for example, cloud-based contact center platforms, ticketing systems, reporting tools, or similar technologies).</li><li>Strong practical experience in basic IT troubleshooting and optimization, including familiarity with common office applications and remote work tools.</li><li>Experience working in data-centric environments, such as creating and reviewing reports, aggregating data, and using insights to identify problems and suggest solutions.</li><li>A strong analytical mindset with high attention to detail and a structured approach to problem solving, with the use of internal SQL query tools such as tableau, superset, metabase etc.</li><li>Customer service mindset with the ability to balance speed and quality when resolving issues.</li><li>Ability to work well with others, build relationships across teams, and communicate clearly with both technical and non-technical stakeholders.</li><li>Positive and open attitude, with a desire to learn, take ownership, and grow within a challenging and fast-paced environment.</li><li>Participate in an on-call or rotation schedule for incident handling (if required).</li><li>Excellent verbal and written communication skills in English.</li></ul><p><br><strong>Equal Opportunity Employer</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We may keep your application on file so that we can consider you for future vacancies, and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p>To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other company location. Agoda is not responsible for any fees related to unsolicited resumes.</p><br><p>#Cairo #Egypt</p><br><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

Connect to your career at Deloitte<br><br>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<br><br>Deloitte Innovation Hub (DIH) is a strategic initiative/priority to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across Portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<br><br>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<br><br>Connect to your opportunity.<br><br>Key Responsibilities<br><br>At our company, we're dedicated to providing innovative solutions to our clients in the field of SAP implementations. Our team collaborates on a range of projects, addressing the unique challenges faced by our clients in the realm of sales and distribution. We leverage our deep industry expertise, consulting prowess, and analytical skills to drive transformative change. The projects we undertake are diverse, and your role within the team will be tailored to your level of experience and your specific skill set.<br><br>Your responsibilities are likely to encompass various aspects, with a strong emphasis on exceeding client expectations and aligning with our commitment to continuous improvement. In this role, you'll be adept at converting complex client challenges into effective technical solutions, ultimately enhancing our client's sales and distribution processes.<br><br>Travel Expectations<br><br>You will be required to travel internationally up to 30% to 50% of the time, outside of Egypt.<br><br>Connect To Your Skills And Professional Experience<br><br>As an SAP Plant Maintenance Consultant, you will be responsible for contributing to the delivery of projects and programs from initial shaping through to completion. You will work collaboratively with project teams and independently, ensuring high performance and successful outcomes. To be considered for the role, candidates should meet the following criteria:<br><br>7+ years minimum years of experience with end-to-end SAP implementations in the same field. High Proficiency in configuration of SAP Plant Maintenance, including Equipment, Functional locations, Maintenance Notifications, maintenance orders, Task Lists, Maintenance Orders, Maintenance Plans, Work Centers, and Preventive & Corrective Maintenance Processes. Hands-on Experience with Enterprise Asset Management, Breakdown Maintenance, Preventive Maintenance, Refurbishment, Calibration, and Maintenance Planning scheduling. Strong Integration experience with SAP MM, PP, QM, FI/CO and Asset Accounting (AA). Experience with SAP S/4 HANA Asset Management and Fiori application for maintenance processes is highly preferred. Ability to lead, design & deliver on agreed timelines. Ability to lead SAP business workshops, fit-gap analysis, plan & design all needed activities for successful delivery. Great understanding and knowledge of new scope items as per SAP best practices for SAP Plant Maintenance. Strong collaboration and stakeholder engagement skills Self-motivated and organized person High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation. Excellent ability to execute where information is ambiguous, utilizing professionalism, experience and prior knowledge. Excellent leadership and problem-solving skills. Strong interpersonal skills: role will require engagement with a varied and senior stakeholder base Documentation skills to provide high quality documentation for internal customers and technical teams. Openness to learning and managing new technologies as business requirements change.<br><br>Desirable<br><br>Good to have: SAP Certified Associate – SAP S/4 HANA Asset Management (Plant Maintenance) Required strong technical skills and demonstrated experience in each of the following areas:Excellent communication (written and oral) and interpersonal skills Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models Demonstrated teamwork and collaboration in a professional setting Preferred Industry Experience is Public Sector Arabic is a must + English fluency<br>Connect to your service line – Technology and Transformation<br><br>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.<br><br>Personal independence<br><br>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<br><br>Connect to your Industry<br><br>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” Dan, T&T.<br><br>Connect with your colleagues<br><br>Location: Cairo. Egypt<br><br>Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<br><br>Our commitment to you<br><br>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<br><br>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.<br><br>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.<br><br>Connect to your next step<br><br>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About the role: <br>The Head of Commercial will be responsible for leading and accelerating Bosta’s commercial growth across Egypt, owning the overall commercial strategy, sales performance, market expansion, revenue growth, and customer portfolio development.<br><br>The role will be accountable for identifying where Bosta should grow, how fast it should grow, and what commercial strategy, resources, products, pricing, and go-to-market approach are required to achieve that growth.<br><br>The ideal candidate is a strategic, highly analytical and data-oriented commercial leader who can combine strong commercial judgment with deep understanding of market dynamics, customer behavior, competitive movements, and operational capabilities.<br><br>This person must be able to translate data into insights, insights into strategy, and strategy into measurable growth.<br><br>Job Responsibilities:<br><br> COMMERCIAL STRATEGY & BUSINESS GROWTHOwn and execute Bosta’s overall commercial growth strategy across Egypt, aligned with the company’s long-term vision and financial objectives Develop clear annual, quarterly and monthly commercial plans covering shipment volumes, revenue, customer acquisition, retention, market expansion and profitability Identify the key growth levers required to achieve Bosta’s business ambitions and translate them into measurable commercial initiatives Define the right balance between organic growth, new customer acquisition, existing customer growth, new verticals, new products and geographic expansion Continuously assess Bosta’s commercial performance against plan and take corrective action when required Build different growth scenarios and business cases to support strategic decision-making MARKET EXPANSION & GEOGRAPHIC GROWTHOwn Bosta’s commercial expansion strategy across Egypt, identifying priority cities, regions, customer segments and industries for growth Analyze market potential, e-commerce penetration, merchant density, shipment potential, competitive landscape and economic dynamics to identify the highest-value growth opportunities Develop market-entry and expansion plans, including required sales capacity, customer acquisition targets, pricing strategy and commercial resources Determine where Bosta should invest ahead of demand and where resources should be concentrated to maximize return Build a structured view of the Total Addressable Market (TAM), Serviceable Addressable Market (SAM), and Bosta’s penetration across key markets Monitor competitor movements, pricing, service offerings and market share to ensure Bosta remains commercially competitive VOLUME PLANNING, FORECASTING & COMMERCIAL INTELLIGENCEOwn the commercial forecasting process and provide accurate forecasts for daily, weekly, monthly and annual shipment volumes and revenue Build robust forecasting models based on historical performance, pipeline, customer behavior, seasonality, market trends and commercial initiatives Continuously evaluate forecast accuracy and improve forecasting methodologies Identify future volume gaps early and create action plans to close them Translate the company’s growth ambitions into clear sales capacity, customer acquisition and volume requirements Develop scenario planning for different growth trajectories, market conditions and business assumptions Provide leadership with a clear view of where the business is today, where it is going, and what needs to happen to reach the target SALES & BUSINESS DEVELOPMENT LEADERSHIPLead the Sales and Telesales organizations to consistently deliver acquisition, shipment and revenue targets Develop the commercial organization’s go-to-market strategy, sales coverage model, segmentation and resource allocation Establish clear productivity targets and performance standards across the sales organization Build a healthy and predictable sales pipeline with clear visibility on conversion, expected volumes and timing Continuously analyze sales productivity, conversion rates, pipeline coverage, customer acquisition cost and salesperson performance Ensure sales resources are deployed against the highest-potential markets, segments and customers Develop strategic partnerships and major commercial opportunities that can materially accelerate Bosta’s growth CUSTOMER PORTFOLIO & REVENUE GROWTHDrive sustainable growth from Bosta’s existing customer base through retention, volume growth, upselling and cross-selling Develop strategies to increase customer lifetime value and wallet share Identify high-value customers and segments requiring dedicated commercial strategies Monitor churn, retention, customer growth, shipment concentration and profitability Build early-warning mechanisms to identify potential volume decline or customer churn before it impacts the business Balance acquisition and retention to ensure growth is both high-quality and sustainable DATA, ANALYTICS & DECISION MAKINGEstablish a highly data-driven commercial culture where major decisions are supported by facts, analytics and measurable business cases Own the commercial performance framework and ensure leadership has clear visibility of the key business KPIsAnalyze shipment trends, revenue, ASP, conversion, retention, churn, customer productivity, sales productivity, profitability and market penetration Identify the “why” behind the numbers, not simply report performance Turn complex analytical insights into clear commercial actions and measurable outcomes Work closely with Data, Finance, Operations and Technology teams to improve business intelligence and commercial decision-making Leverage automation, AI and advanced analytics to improve forecasting, customer segmentation, sales productivity and commercial planning PRICING & PROFITABILITYOwn the commercial approach to pricing, discounting and customer economics in partnership with Finance and relevant stakeholders Balance growth, competitiveness and profitability when designing commercial offers Monitor ASP, contribution margin, discounts and customer profitability Identify margin leakage and opportunities to improve revenue quality Develop differentiated commercial models based on customer value, volume, segment and profitability CROSS-FUNCTIONAL BUSINESS LEADERSHIPPartner closely with Operations, Finance, Product, Technology and Data to ensure commercial growth is supported by the required operational and technological capabilities Translate commercial ambitions into operational requirements and capacity planning Ensure the organization is prepared ahead of major growth periods, market expansions and commercial initiatives Act as the commercial voice in major company-wide strategic decisions Build strong alignment between commercial strategy and Bosta’s overall business strategy LEADERSHIP & ORGANIZATION DEVELOPMENTLead, develop and coach a high-performing commercial organization Build a culture of ownership, accountability, performance, analytical thinking and continuous improvement Ensure the organization has the right structure, talent, incentives and capabilities to support Bosta’s growth ambitions Develop future commercial leaders and build strong succession plans Establish performance management and incentive structures that drive sustainable growth<br><br><br><br><br>KEY SUCCESS MEASURES <br><br><br>Shipment volume growth Revenue growth Market penetration and share New customer acquisition Existing customer volume growth Customer retention and churn Sales productivity and conversion Forecast accuracy ASP and revenue quality Customer profitability and contribution margin Geographic and vertical expansion Commercial ROIOverall achievement of Bosta’s strategic growth plan<br><br><br><br><br><br><br>Job Qualifications<br><br>8+ years of experience in commercial leadership, preferably within e-commerce, logistics, technology, FMCG, marketplaces or other high-growth businesses Proven track record of delivering significant business and revenue growth Highly data-oriented, analytical and commercially minded Strong experience in business planning, forecasting and translating data into commercial decisions Understands market dynamics and can identify changes in customer behavior, competition and market opportunities before they materially impact the business Can build a clear view of market potential and translate it into actionable growth plans Comfortable working with large datasets, dashboards, BI tools, CRM systems and forecasting models Strong financial and P&L understanding Able to challenge assumptions and make decisions based on facts rather than intuition alone Excellent strategic planning and execution capabilities Can operate effectively in a fast-paced, high-growth environment with ambiguity and changing market conditions Strong leadership, negotiation, communication and stakeholder-management skills Strong technology and AI mindset and understands how emerging technologies can improve commercial performance<br><br><br><br><br>Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About Four Seasons:</span></b></p><br><br><br><p><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. </span></p><br><br><p><span>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.</span></p><br><br><br><p><b><span>About the location:</span></b></p><br><br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><br><p><b><span>[</span></b><span><b>Assistant Director of Housekeeping</b></span><b><span>]</span></b></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>[Assistant Director of Housekeeping] </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>About the role:</span></b></p><br><br><br><p><span>[<b>Assistant Director of Housekeeping</b>]who shares our passion for excellence and is enthusiastic about creating the ultimate experience.&nbsp;</span></p><br><br><br><p><b><span>What You Will Do&nbsp;</span></b></p><br><br><br><p><u><span>Job Description </span></u></p><br><br><br><br><p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.</p><br><br><p><b>Duties &amp; Functions:</b></p><br><br><ul><li>Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.</li><li>Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.</li><li>Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.</li><li>Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.</li><li>Support departmental opening and closing procedures and ensure operational consistency across all shifts.</li><li>Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.</li><li>Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).</li></ul><p><b>Guest Experience</b></p><br><br><ul><li>Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.</li><li>Follow up on all guest issues to ensure complete resolution and satisfaction.</li><li>Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.</li><li>Ensure guest privacy, security, and confidentiality are maintained at all times.</li></ul><p><b>Team Leadership and Development</b></p><br><br><ul><li>Assist in recruiting, onboarding, training, and developing Housekeeping team members.</li><li>Conduct ongoing coaching, counseling, and performance evaluations.</li><li>Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.</li><li>Promote a positive work environment through employee engagement, recognition, and motivation programs.</li><li>Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.</li><li>Foster teamwork and collaboration within the department and across all hotel operations.</li></ul><p><b>Quality Assurance and Productivity</b></p><br><br><ul><li>Conduct regular quality inspections and provide immediate feedback to team members.</li><li>Maintain departmental productivity standards while ensuring exceptional service delivery.</li><li>Monitor housekeeping performance metrics and implement corrective action plans when necessary.</li><li>Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.</li><li>Assist in developing and maintaining departmental checklists, procedures, and quality standards.</li></ul><p><b>Inventory and Cost Control</b></p><br><br><ul><li>Assist with managing departmental budgets and controlling operating expenses.</li><li>Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.</li><li>Conduct monthly, quarterly, and annual inventory counts as required.</li><li>Assist in purchasing and replenishment activities while maintaining approved inventory levels.</li><li>Identify cost-saving opportunities without compromising quality standards.</li></ul><p><b>Safety and Compliance</b></p><br><br><ul><li>Ensure compliance with all health, safety, sanitation, and risk management policies.</li><li>Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.</li><li>Respond effectively to emergencies and assist in implementing emergency procedures when required.</li><li>Ensure compliance with all company policies, labor laws, and workplace regulations.</li><li>Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).</li></ul><p><b>Maintenance Coordination</b></p><br><br><ul><li>Identify maintenance issues during inspections and submit work orders promptly.</li><li>Follow up with Engineering to ensure timely completion of repairs.</li><li>Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.</li><li>Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.</li></ul><p><b>Administrative Responsibilities</b></p><br><br><ul><li>Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.</li><li>Review employee attendance, worked hours, and payroll submissions for accuracy.</li><li>Prepare departmental reports and maintain accurate operational records.</li><li>Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.</li><li>Maintain confidentiality of employee and guest information.</li></ul><p><b>Additional Responsibilities</b></p><br><br><ul><li>Participate in departmental, property-wide, and corporate meetings as required.</li><li>Support company initiatives, sustainability programs, and community involvement activities.</li><li>Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.</li><li>Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.</li><li>Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.</li></ul><br><p><b><span>What You Bring</span></b></p><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires ability to operate computer equipment and other <b>[Housekeeping]</b> systems.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li><b>Native Arabic Speaker </b></li><li><b>Have authorization of citizenship</b></li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>Full–time job with 5 working days a week. </span></p><br><br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About Four Seasons:</span></b></p><br><br><br><p><span>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. </span></p><br><br><p><span>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.</span></p><br><br><br><p><b><span>About the location:</span></b></p><br><br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><br><p><b><span>[</span></b><span><b>Assistant Laundry Manager</b></span><b><span>]</span></b></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>[Assistant Laundry Manager] </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>About the role:</span></b></p><br><br><br><p><span>[<b>Assistant Laundry Manager</b>]who shares our passion for excellence and is enthusiastic about creating the ultimate experience.&nbsp;</span></p><br><br><br><p><b><span>What You Will Do&nbsp;</span></b></p><br><br><br><p><u><span>Job Description </span></u></p><br><br><br><p><span><b>1. Manage Laundry Operations</b></span></p><br><br><p><span>Manage the day-to-day operation of the hotel's 24-hour Laundry and Linen operation, ensuring the efficient coordination of outsourced hotel bed &amp; bath linen and F&amp;B linen services, while overseeing the in-house processing of guest laundry and staff uniforms. Ensure all linen and uniforms are available in accordance with operational requirements and hotel standards.</span></p><br><br><br><p><span><b>2. Leadership &amp; Team Development</b></span></p><br><br><p><span>Lead, coach and develop the Laundry Team Leader and Laundry Attendants to achieve operational excellence. Conduct daily briefings, provide regular coaching, identify training needs, and promote a positive working environment that encourages teamwork and accountability.</span></p><br><br><br><p><span><b>3. Quality Assurance</b></span></p><br><br><p><span>Ensure all outsourced hotel linen, guest laundry, staff uniforms and F&amp;B linen meet the hotel's quality standards before being issued for use. Conduct regular quality inspections, investigate linen damage and discrepancies, monitor linen lifespan, and work closely with external laundry providers to drive continuous quality improvements.</span></p><br><br><br><p><span><b>4. Guest Laundry Management</b></span></p><br><br><p><span>Ensure guest laundry is processed accurately and returned within the promised turnaround time. Handle guest enquiries and complaints professionally, taking prompt corrective action to ensure guest satisfaction.</span></p><br><br><br><br><p><span><b>5. Uniform Room Management</b></span></p><br><br><p><span>Oversee the operation of the Uniform Room, ensuring uniforms are properly cleaned, repaired, pressed, issued and maintained. Monitor uniform inventory and ensure adequate stock is available for all departments.</span></p><br><br><br><p><span><b>6. Linen Control</b></span></p><br><br><p><span>Manage the hotel's linen inventory, including bed linen, bath linen, F&amp;B linen and staff uniforms. Monitor stock levels, linen movement, losses, damage, and replacement requirements. Ensure accurate inventory records are maintained and adequate par stock is available to support hotel operations.</span></p><br><br><br><p><span><b>7. Vendor &amp; Outsourced Laundry Management</b></span></p><br><br><p><span>Manage the relationship with external laundry service providers to ensure timely collection and delivery of hotel bed &amp; bath linen and F&amp;B linen. Monitor vendor performance against agreed service levels, conduct regular quality inspections, investigate linen damage and shortages, review production reports, and work collaboratively with vendors to drive continuous improvement and cost efficiency.</span></p><br><br><br><p><span><b>8. Financial &amp; Cost Control</b></span></p><br><br><p><span>Assist in preparing and managing the departmental budget by monitoring outsourced laundry expenses, linen replacement costs, and chemical consumption for in-house laundry operations, labor productivity, and other operational expenditures. Analyses departmental costs, identify opportunities to improve efficiency, reduce waste, and optimize resource utilization while maintaining service quality and operational standards. Ensure proper inventory control of linen, uniforms, chemicals and consumable supplies, and implement cost-saving initiatives without compromising guest satisfaction or IHG Brand Standards</span><span>.</span></p><br><br><br><p><span><b>9. Manpower Planning</b></span></p><br><br><p><span>Plan daily manpower deployment, work schedules, annual leave and shift arrangements to ensure adequate staffing levels for continuous 24-hour operations while maintaining productivity targets.</span></p><br><br><br><p><span><b>10. Equipment &amp; Preventive Maintenance</b></span></p><br><br><p><span>Ensure all laundry equipment supporting guest laundry, uniform processing and linen room operations is maintained in good working condition. Coordinate preventive maintenance with Engineering and minimise operational downtime.</span></p><br><br><br><p><span><b>11. Health, Safety &amp; Compliance</b></span></p><br><br><p><span>Ensure full compliance with hotel policies, IHG Brand Standards, occupational health and safety regulations, chemical handling procedures, fire and life safety requirements, and environmental sustainability initiatives.</span></p><br><br><br><p><span><b>12. Inventory &amp; Chemical Control</b></span></p><br><br><p><span>Maintain appropriate stock levels of laundry chemicals, consumables and operating supplies. Monitor chemical usage to ensure proper dosage, minimize wastage and maintain wash quality.</span></p><br><br><br><p><span><b>13. Administration &amp; Reporting</b></span></p><br><br><p><span>Prepare daily, weekly and monthly operational reports, including productivity, linen inventory, laundry costs, guest laundry revenue, equipment downtime, and manpower reports. Maintain accurate departmental records and documentation.</span></p><br><br><br><p><span><b>14. Performance Management</b></span></p><br><br><p><span>Conduct performance evaluations, monitor attendance, manage disciplinary matters where appropriate, recognise good performance, and develop succession plans for the laundry team.</span></p><br><br><br><p><span><b>15. Continuous Improvement</b></span></p><br><br><p><span>Identify opportunities to improve operational efficiency, workflow, quality standards and cost effectiveness. Lead improvement initiatives and implement best practices to enhance overall laundry performance.</span></p><br><br><br><p><span><b>16. Cross-Department Collaboration</b></span></p><br><br><p><span>Work closely with Housekeeping, Front Office, Food &amp; Beverage, Engineering, Finance and Human Resources to ensure effective communication, operational efficiency and timely resolution of laundry-related issues.</span></p><br><br><br><p><span><b>17. Perform Other Duties</b></span></p><br><br><p><span>Carry out any additional duties assigned by the Executive Housekeeper or Hotel Management in support of the department and hotel operations.</span></p><br><br><br><p><b><span>What You Bring</span></b></p><br><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires ability to operate computer equipment and other <b>[Laundry]</b> systems.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li><b>Native Arabic Speaker </b></li><li><b>Have authorization of citizenship</b></li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>Full–time job with 5 working days a week. </span></p><br><br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Information Security &amp; Risk Manager1.<br> Job Details Position Title: Information Security &amp; Risk Manager Department: Technology Services / IT Reports To: Information Security / CTO Employment Type: Permanent Location: Maadi, Degla – On-site Grade: As per organizational structure Direct Reports: As per approved organizational structure 2.<br> Job Purpose The Information Security &amp; Risk Manager is responsible for leading the organization’s Information Security and Cyber Risk function.<br> The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.<br> The role provides strategic and operational leadership across Information Security Governance, Risk &amp; Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness .<br> 3. Key Accountabilities &amp; Deliverables The role will be accountable for the development, implementation, and continuous improvement of: Information Security Strategy and Cybersecurity Roadmap Information Security policies, standards, procedures, and guidelines Information Security Management System (ISMS) Enterprise IT and Cybersecurity Risk Register Information Security Risk Assessment Reports Risk Treatment and Remediation Plans Security Compliance Reports, including ISO 27001 and applicable regulatory requirements Cybersecurity Control Framework and Control Effectiveness Reports Vulnerability Assessment and Penetration Testing (VAPT) Reports Cybersecurity Incident Reports and Root Cause Analysis (RCA) Security Monitoring and Threat Dashboards Cybersecurity KPI and KRI Dashboards Identity and Access Management (IAM) Policies, Models, and Access Matrices Data Classification and Data Protection Framework Internal and External Audit Reports and Evidence Repository Audit Findings and Remediation Tracking Business Continuity and Disaster Recovery (BCP/DR) Security Alignment Security Awareness and Training Programs and Reports Regulatory Assessments, submissions, and compliance evidence 4.<br> Key ResponsibilitiesA.<br> Information Security Strategy &amp; Governance Define, develop, and execute the organization’s Information Security Strategy and cybersecurity roadmap.<br> Own and continuously improve the Information Security Management System (ISMS).<br> Develop and maintain information security policies, standards, procedures, and guidelines.<br> Establish effective cybersecurity governance frameworks aligned with business objectives.<br> Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership.<br> Establish and monitor security KPIs, KRIs, and performance metrics.<br> Ensure information security requirements are incorporated into technology initiatives, projects, and business processes.<br> B. Information Security Risk Management Lead regular information security and cybersecurity risk assessments across the organization.<br> Own and maintain the enterprise IT and cybersecurity risk register.<br> Identify, assess, prioritize, and communicate information security risks.<br> Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure.<br> Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies.<br> Translate technical cybersecurity risks into business impact and communicate them effectively to senior management.<br> Monitor the organization’s overall cyber risk profile and provide recommendations for risk reduction.<br> C. Security Operations &amp; SOC Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers.<br> Ensure effective security monitoring, threat detection, investigation, and response capabilities.<br> Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies.<br> Establish and monitor security incident management processes.<br> Review security alerts, incidents, trends, and threat intelligence.<br> Ensure appropriate escalation and response mechanisms are in place for critical security events.<br> Monitor and improve the effectiveness of security controls and operational processes.<br> D. Cybersecurity Incident Response Lead the organization’s cybersecurity incident response capability.<br> Ensure effective detection, containment, eradication, recovery, and post-incident activities.<br> Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP).<br> Conduct regular incident response exercises and simulations.<br> Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed.<br> Track corrective and preventive actions resulting from security incidents.<br> Ensure lessons learned are incorporated into security controls and processes.<br> E. Governance, Risk &amp; Compliance Lead Information Security Governance, Risk, and Compliance (GRC) activities.<br> Ensure compliance with applicable regulatory and industry requirements, including: National Cybersecurity Authority (NCA) requirements Saudi Personal Data Protection Law (PDPL) National Data Management Office (NDMO) requirements, where applicable ISO/IEC 27001 Other applicable cybersecurity and data protection regulations Coordinate internal and external security audits and assessments.<br> Manage audit evidence collection and maintain an organized security evidence repository.<br> Track audit findings, remediation plans, and closure status.<br> Prepare management and regulatory compliance reports.<br> Support regulatory assessments, reviews, and submissions as required.<br> F. Data Protection &amp; Privacy Establish and maintain data protection and information classification frameworks.<br> Ensure appropriate security controls are implemented for sensitive and personal data.<br> Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements.<br> Establish appropriate data access, handling, retention, and protection controls.<br> Support privacy and data protection risk assessments where required.<br> G. Vulnerability &amp; Security Testing Oversee vulnerability management activities across IT environments.<br> Coordinate Vulnerability Assessments and Penetration Testing (VAPT).<br> Review vulnerability and penetration testing reports.<br> Ensure security vulnerabilities are appropriately prioritized based on business risk.<br> Track remediation activities and validate closure of critical and high-risk vulnerabilities.<br> Ensure security testing is incorporated into relevant technology projects and systems.<br> H. Identity &amp; Access Management Establish and maintain IAM policies, standards, and access control frameworks.<br> Ensure appropriate access governance and segregation of duties.<br> Review privileged access and high-risk accounts.<br> Support periodic user access reviews and access recertification.<br> Ensure access controls align with business requirements and security policies.<br> I. Security Awareness &amp; Culture Develop and implement an organization-wide security awareness program.<br> Lead cybersecurity awareness campaigns and security training.<br> Implement phishing simulation and social engineering awareness programs.<br> Monitor employee security awareness performance and identify improvement areas.<br> Promote a strong cybersecurity culture across all business functions.<br> J. Business Continuity &amp; Disaster Recovery Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans.<br> Participate in BCP/DR risk assessments and exercises.<br> Ensure critical systems have appropriate security, recovery, and resilience controls.<br> Support testing and continuous improvement of security-related recovery procedures.<br> 5. Qualifications &amp; ExperienceMinimum Qualifications Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Security , or a related discipline.<br> CISSP or CISM certification – Mandatory.<br> ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.<br> NCA-related cybersecurity accreditation or certification is preferred.<br> Minimum Experience 8–10 years of professional experience in Information Security / Cybersecurity.<br> At least 3 years of experience in a cybersecurity or information security management/leadership role.<br> Proven experience managing enterprise cybersecurity programs and security teams.<br> Proven experience in GRC, risk management, security operations, and incident response.<br> Proven experience working with regulatory compliance, audits, and cybersecurity frameworks.<br> 6. Technical &amp; Professional Skills The successful candidate should demonstrate: Strong knowledge of cybersecurity frameworks, standards, and best practices.<br> Deep understanding of NCA, PDPL, NDMO, ISO 27001 , and applicable data protection requirements.<br> Strong expertise in Governance, Risk, and Compliance (GRC).<br> Experience with SOC operations and SIEM platforms such as Microsoft Sentinel, Splunk , or equivalent.<br> Strong understanding of vulnerability management and penetration testing.<br> Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP).<br> Strong understanding of IAM and access governance.<br> Knowledge of data protection, data classification, and data governance.<br> Strong understanding of secure architecture and security controls.<br> Ability to develop and monitor cybersecurity KPIs and KRIs.<br> Strong audit and regulatory assessment experience.<br> Ability to assess and communicate cybersecurity risks in terms of business impact.<br> Strong strategic thinking and high-level decision-making capability.<br> Excellent leadership and people-management skills.<br> Ability to manage cross-functional teams and stakeholders under pressure.<br> Strong communication, presentation, and reporting skills.<br> Bilingual proficiency in Arabic and English.<br> 7. Leadership Competencies Strategic Thinking Cybersecurity Leadership Risk-Based Decision Making Stakeholder Management Executive Communication Team Leadership &amp; Development Problem Solving Crisis and Incident Management Governance &amp; Accountability Continuous Improvement Business Acumen Change Management Special Requirements Ability to work effectively in a fast-paced and dynamic environment.<br> Ability to manage cybersecurity incidents and critical security situations.<br> Willingness to participate in security incident response and escalation activities when required.<br> Strong confidentiality and professional integrity.<br> Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Kempinski Palace Cairo<br>SCOPE</strong>&nbsp;<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food &amp; Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br>&nbsp;<br><strong>OVERALL OBJECTIVES</strong>&nbsp;<br>The job of <strong>E-Commerce &amp; Digital Marketing Manager</strong> is executed satisfactorily by:&nbsp;<br><ul><li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.&nbsp;</li><li>Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); &nbsp;</li><li>Assist in reaching the targeted website sales and distribution goals.&nbsp;</li><li>Ensuring consistent brand delivery through social and digital channels.&nbsp; Supporting the brand’s channel and distribution strategy. &nbsp;</li></ul><br><strong>MAIN RESPONSIBILITIES:</strong> <br><strong><em>1.</em></strong> <strong><em>Strategy &amp; Campaign Development</em></strong><br><ul><li>&nbsp;Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives &amp; revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning.</li><li>Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance.</li><li>&nbsp;Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector.</li><li>&nbsp;Partner with F&amp;B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers.</li><li>&nbsp;Analyze campaign performance and adjust based on engagement, reach and ROI.</li><li>&nbsp;Establish and implement the hotel’s F&amp;B annual advertising plan for digital channels.</li><li>&nbsp;Work on the annual digital marketing strategy for the F&amp;B, Spa and lifestyle offers.</li><li>&nbsp;Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.</li></ul><strong><em>2. Digital Advertising &amp; Paid Campaigns (Local F&amp;B, Spa &amp; Lifestyle Campaigns)&nbsp;</em></strong><br><ul><li>&nbsp;Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms.</li><li>&nbsp;Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI.</li><li>&nbsp;Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness.</li><li>&nbsp;Align advertising initiatives with feeder market dynamics and commercial objectives.</li><li>&nbsp;Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc.&nbsp;</li><li>&nbsp;Track and report on paid campaign results and digital ROI.</li></ul><strong><em>3. Performance Monitoring, Analytics &amp; Reporting:&nbsp;</em></strong><br><ul><li>&nbsp;Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance).</li><li>&nbsp;Provide regular insights and recommendations for optimizing&nbsp; &nbsp; &nbsp; campaign performance and achieving marketing objectives.</li><li>&nbsp;Utilize various analytical tools to gain actionable insights.</li><li>&nbsp;Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI.</li><li>&nbsp;Monitor competitor activity to maintain market leadership.</li><li>&nbsp;Benchmark electronic media trends and share proactive insights with the marketing team.</li></ul><strong><em>4. Social Media Management</em></strong><br><ul><li>&nbsp;Own and manage the hotel’s social media channels (Instagram, Facebook, LinkedIn), with a priority on lifestyle storytelling and local engagement.</li><li>&nbsp;Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms.</li><li>&nbsp;Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly.</li><li>&nbsp;Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions.</li><li>&nbsp;Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues.</li><li>&nbsp;Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends.</li><li>&nbsp;Ensure consistent representation of the brand across platforms.</li></ul><strong><em>5.</em></strong> <strong><em>Email Marketing</em></strong><br><ul><li>&nbsp;Cooperate with the hotel E-Commerce &amp; Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system.</li><li>&nbsp;Collaborate with the E-Commerce &amp; Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions.</li><li>&nbsp;Cooperate with the E-commerce &amp; Digital Strategy Manager to&nbsp; &nbsp; &nbsp; actively develop&nbsp; &nbsp; &nbsp; and maintain a database of local guests and patrons through online and offline solicitation.</li><li>&nbsp;Design and send engaging newsletters featuring offers, events, menus, and Spa treatments.</li><li>&nbsp;Ensure all email marketing complies with corporate standards and local data privacy laws.</li></ul><strong><em>6.</em></strong> <strong><em>Content Creation &amp; Visual Branding</em></strong><br><ul><li>&nbsp;Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences.</li><li>&nbsp; Ensure all F&amp;B &amp; Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&amp;B And Lifestyle digital campaigns.</li><li>&nbsp;Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging.</li><li>&nbsp;Maintain a curated image and video library aligned with Kempinski brand guidelines.</li><li>&nbsp;Upload the photos &amp; videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos &amp; videos are updated &amp; uploaded on relevant digital channels.&nbsp;</li><li>&nbsp;Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards.</li><li>&nbsp;Brainstorm and conceptualize campaign visuals and layouts to bring F&amp;B and Spa experiences to life, including outside catering &amp; social events.</li></ul><strong><em>7. Influencer &amp; Community Engagement</em></strong><br><ul><li>&nbsp;Identify and engage with relevant local &amp; international influencers, KOL and content creators.</li><li>&nbsp;Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams.</li><li>&nbsp;Support community outreach and content partnerships.</li></ul><strong><em>8. Website &amp; Listings Management</em></strong><br><ul><li>Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized.</li><li>Cooperate with the ecommerce &amp; Digital Strategy Manager in managing &amp; implementing SEO strategies for F&amp;B (on-page, off-page, technical) to improve organic search ranking and drive traffic.</li><li>&nbsp;Liaise with eCommerce &amp; Digital Strategy Manager on F&amp;B content alignment on relevant platforms.</li><li>&nbsp;Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.</li></ul><strong><em>9. Online Reputation &amp; Review Management</em></strong><br><ul><li>Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc.&nbsp;</li><li>Monitor F&amp;B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the eCommerce &amp; Digital Strategy Manager.&nbsp; &nbsp;&nbsp;</li><li>Highlight relevant feedback and escalate recurring guest concerns to F&amp;B and Spa.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Track online sentiment and integrate feedback into marketing insights</li></ul><strong><em>10. Training/Education&nbsp;</em></strong><br><ul><li>&nbsp;Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.&nbsp;</li><li>&nbsp;Participate in the monthly Revenue &amp; E-Commerce corporate calls.&nbsp;</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br><br> </div>