Mechanical Design Engineer Jobs in Egypt
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Global Knowledge is hiring a hands-on Platform Automation Engineering Lead to build a code-first, AI-enabled platform capability across Microsoft 365 and Azure, while establishing a reliable operating model for core network and connectivity services. This is a player-coach leadership role: you are accountable for platform outcomes and are expected to execute directly on the highest-risk, highest-value technical work. This role is more than M365/Azure administration. It owns how GK builds and runs platform automation as an engineering discipline: issues-to-code, policy-as-code, drift detection, agent-assisted delivery, MCP tool surfaces, and safe release patterns.<br>What You Will Own:Platform automation engineering strategy and delivery across M365, Intune, Azure, and core network services. Operational reliability and security posture for identity, endpoint, cloud, and connectivity layers. Configuration-as-code standards, CI/CD controls, and change governance for managed platforms. Agent-enabled platform delivery model (issue quality, PR quality, review discipline, and release safety). MCP/tooling layer that exposes governed platform capabilities to agents and automation flows. Service health, incident response, problem management, and continuous hardening cadence. Team outcomes for three platform engineers (M365/Intune, Azure, Network). Monthly executive reporting to CIO on platform health, risk, performance, and priorities.<br>Key Responsibilities:Lead the day-to-day platform engineering function spanning M365, Intune, Azure, and network operations. Define and execute a 12-month platform roadmap balancing reliability, security, modernization, and cost control. Own M365 and Intune engineering standards across identity, endpoint compliance, access policy, and governance. Own Azure engineering standards across landing zones, monitoring, security controls, backup/recovery, and platform services. Operate a code-first platform model where significant changes are designed, reviewed, tested, and released through versioned pipelines. Use AI-enabled engineering tooling to accelerate delivery while maintaining strict review and quality gates. Build or adopt MCP-compatible platform tool surfaces so agents can perform governed platform actions safely. Partner with network engineering to ensure resilient connectivity, secure access, and operational readiness. Drive incident and problem management discipline, including root-cause analysis and permanent fixes. Ensure all significant platform changes follow version control, peer review, and controlled release practices. Establish clear ownership boundaries and quarterly delivery goals for each direct report. Mentor and develop team capability while maintaining hands-on technical contribution<br>Required Qualifications:· 8-12+ years of experience in platform engineering, cloud engineering, or infrastructure engineering roles.· Demonstrated leadership of mixed platform teams and cross-domain operations.· Strong hands-on expertise in Microsoft 365 and Azure platform engineering.· Practical experience with Intune, identity and access controls, and endpoint governance.· Strong scripting and automation engineering capability (Power Shell and/or Python) with production delivery history.· Experience with API-driven platform operations, YAML/pipeline patterns, and configuration-as-code.· Proven history of shipping real AI-assisted engineering work in production environments.· Strong operational background in incident/problem/change management for production environments.· Ability to lead outcomes across teams without direct line authority.· Strong communication skills for technical, business, and executive audiences.<br>Preferred Qualifications:· Experience in Saa S, enterprise software, or multi-country operational environments.· Familiarity with infrastructure-as-code/configuration-as-code pipelines and policy-driven governance.· Experience with MCP, agent tooling, or secure platform tool exposure patterns.· Experience with Azure AI Foundry, Logic Apps, APIM, or related automation integration services.· Exposure to modern network security patterns and cloud connectivity architecture.· Relevant certifications across Azure, M365, security, or network engineering.<br>Ways of Working:· Outcome-based performance with clear quarterly commitments.· Player-coach leadership: direct technical execution combined with team development.· High accountability for uptime, security, and service quality.· Structured operating cadence over reactive firefighting.· Inclusive, respectful, and high-performance team culture.<br>Equal Opportunity:Global Knowledge is committed to fair and inclusive hiring. Applicants are encouraged to apply even if they do not meet every preferred qualification.
Valleysoft is a regional IT services provider delivering enterprise software, technical support, and digital transformation solutions for clients worldwide. Working across the banking industry, the company helps organizations build and improve the technology they rely on to serve customers, streamline operations, and support secure, modern digital experiences.<br><br>Job Summary<br><br>We are seeking a talented React.js & React Native Developer with 3-6 years of experience to join our Digital Channels team. The ideal candidate will be responsible for designing, developing, and maintaining secure, scalable, and high-performance web and mobile applications for the banking sector. The role requires strong expertise in React.js and React Native, along with experience integrating enterprise APIs and working within Agile development environments.<br><br>Key Responsibilities<br><br> Design, develop, and maintain responsive web applications using React.js. Develop and maintain cross-platform mobile applications using React Native for Android and i OS. Build reusable, scalable, and maintainable UI components following best coding practices. Integrate front-end applications with RESTful APIs, Graph QL APIs, and enterprise backend services. Collaborate with UI/UX designers to implement intuitive and responsive user interfaces. Optimize applications for speed, scalability, security, and performance. Participate in architecture discussions, code reviews, and technical design sessions. Troubleshoot, debug, and resolve application issues in development and production environments. Work closely with backend developers, QA engineers, Dev Ops teams, and business stakeholders. Ensure compliance with secure coding standards and banking security requirements. Participate in CI/CD processes, application deployments, and release activities. Create and maintain technical documentation. <br><br>Requirements<br><br> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 3-6 years of professional experience in Front-End and Mobile Application Development. Strong hands-on experience with React.js and React Native. Strong proficiency in Java Script (ES6+) and Type Script. Solid understanding of React Hooks, Functional Components, Context API, and component lifecycle. Experience with state management using Redux, Redux Toolkit, or Context API. Experience consuming RESTful APIs and working with JSON. Strong knowledge of HTML5, CSS3, and responsive web design. Experience using Git and modern version control workflows. Good understanding of software development best practices and design patterns. Strong debugging and performance optimization skills. <br><br>Preferred Qualifications<br><br> Experience in the Banking, Financial Services, or Fin Tech industry. Experience with Next.js. Experience with Expo. Knowledge of Firebase services. Experience with Graph QL. Familiarity with Microservices Architecture. Experience publishing mobile applications to the Apple App Store and Google Play Store. Experience working in Agile/Scrum environments. <br><br>Technical Skills<br><br> React.js React Native Java Script (ES6+) Type Script HTML5 CSS3 Redux / Redux Toolkit RESTful APIs Graph QL Axios Git Postman Swagger / Open API Jest & React Testing Library Firebase Expo Next.js CI/CD (Azure Dev Ops, Jenkins, Git Hub Actions) Docker Sonar Qube ESLint Prettier JIRA Confluence <br><br>Security & Banking Knowledge<br><br> Understanding of secure coding practices and OWASP Top 10. Experience implementing secure authentication using OAuth 2.0, Open ID Connect (OIDC), JWT, and Multi-Factor Authentication (MFA). Experience working with enterprise APIs and secure application integration. Knowledge of application performance monitoring and logging. <br><br>Soft Skills<br><br> Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in cross-functional teams. Strong organizational and time-management skills. Ability to work in a fast-paced, enterprise environment. Commitment to delivering high-quality software solutions. <br><br>Nice to Have<br><br> Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP). Experience with automated testing and test-driven development (TDD). Familiarity with mobile performance profiling and optimization. Experience working on large-scale enterprise digital transformation projects. <br><br>Experience Required: 3-6 Years<br><br>Domain Preference: Banking / Financial Services / Fin Tech (Preferred)<br><br>Benefits<br><br>Private Health Insurance Training & Development
Company: LinguaHub.net Location: On-site Studio, Qesm El Dokki, Giza Type: Part-Time / Project-Based Contract (Approx. 3 days per week)<br>???? About LinguaHub.netLinguaHub.net is Egypt’s first integrated language learning platform designed specifically for ambitious professionals and students. We combine structured, CEFR-aligned learning paths with a 24/7 AI speaking tutor, a vetted marketplace of certified educators, and a vibrant community featuring online forums and offline Cairo meetups. From preparing learners for international career transitions and job interviews to mastering exams like IELTS, Goethe, and DELE, Lingua Hub bridges the gap between traditional education and modern technology. We are expanding our flagship English, German, and Spanish tracks from A1–B1 to advanced C1 levels, making elite language mastery accessible to Egyptian professionals everywhere.<br>???? Role Overview We are looking for charismatic, highly skilled language experts to become the face and voice of our platform on a flexible, part-time basis. This role is ideal for professional educators, translators, or language specialists who want to maintain their current schedules while building high-production educational media assets. As a Language Course Creator & Presenter, you will design structured CEFR curricula, script interactive lessons, and present passionately on camera. You do not need to be on-site every day; your schedule will be built around dedicated studio blocks, requiring your presence in our Dokki studio approximately 3 times a week.<br>???? Key Responsibilities Curriculum & Content Design: Map out comprehensive course structures, lesson plans, interactive exercises, and milestone assessments aligned with CEFR standards (A1 to C1). Studio Recording & Delivery: Present engaging, high-energy instructional videos in our professional on-site studio and manage live digital sessions during your scheduled weekly studio days. Flexible Milestone Management: Work under a flexible schedule focused on clear content-delivery targets rather than fixed daily desk hours. AI & Tech Collaboration: Partner with instructional designers and software engineers to integrate your course materials into the platform and feed linguistic data to our AI speaking tutor. Community Engagement: Provide high-quality learner feedback and participate in Lingua Hub's offline community events and Cairo-based language meetups.<br>???? Qualifications & Requirements Advanced Fluency: C1 level proficiency or above (Native/Near-Native) in EITHER Spanish OR German, coupled with a strong command of English and Arabic to explain complex grammatical nuances seamlessly to the Egyptian market. Educational Background: A degree in linguistics, education, translation, literature, or a related field. Professional teaching certifications (e.g., DELE/Goethe framework mastery) are highly advantageous. On-Camera Charisma: Strong communication skills with a natural comfort presenting in front of a camera. You should be able to convey information in an energetic, structured, and learner-centered way. Industry Experience: Proven experience in language services, teaching adult learners, translating, or interpreting. Familiarity with international test preparation (Goethe, DELE) is a major asset. Schedule Alignment: Ability to commit to on-site studio sessions and recording blocks in our Dokki location approximately 3 times a week.<br>???? Why Build Your Career at Lingua Hub? Ultimate Schedule Flexibility: Balance this role easily with your existing private tutoring, translating, or academic commitments. Elite Personal Branding: Position yourself as a premier regional language authority with high-production-value video assets fully managed by our media crew. Shape the Future of Edu Tech: Work at the intersection of human linguistics and artificial intelligence, building a platform that scales across the Middle East.<br>???? How to Apply Ready to transform language education in Egypt without giving up your flexible schedule????? Submit your application, resume, and a brief introductory video here: https://forms.gle/y3SGwPNw3CLRfG3H6
ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Manage the day-to-day Agile delivery of assigned workstreams, rollout waves, and countries within a multi-country SAP Success Factors transformation. The role will translate the integrated program roadmap into release plans, prioritized backlogs, sprint objectives, and executable work; maintain delivery control; coordinate stakeholders; and ensure each increment reaches agreed quality and readiness gates. The initial implementation priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The Project Manager will report to the Program Manager and work closely with Success Factors functional leads, integration, identity, data, payroll, security, testing, change, and country teams.<br>KEY ACCOUNTABILITIESDevelop and maintain Agile release and sprint plans aligned with the integrated program roadmap, including milestones, increments, deliverables, owners, dependencies, critical path, quality gates, and acceptance criteria. Coordinate Success Factors workstreams such as Employee Central, Performance & Goals, identity/SSO, integrations, data migration, payroll/downstream interfaces, reporting, security, testing, change, training, cutover, and support readiness. Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews/demos, retrospectives, project working groups, and country-readiness forums with clear outcomes, actions, decisions, owners, and deadlines. Maintain project documentation repository , RAID, dependency, decision, action, assumption, scope, and change-control logs; drive timely closure and escalate material exposure through the Program Manager. Track schedule, effort, resource demand, vendor commitments, deliverable quality, and forecast-to-complete; identify variance early and prepare practical recovery actions. Support budget and commercial control by validating forecasts, timesheets, purchase-order consumption, invoices, milestone acceptance, and change requests in line with delegated authority. Coordinate functional and technical design deliverables, ensuring required reviews and approvals occur without substituting project management judgment for solution authority. Ensure technical/functional documentation, configuration workbooks, mappings, test evidence, approvals, operating procedures, and handover materials are complete and stored in the agreed repository. Prepare accurate weekly status reports and dashboards covering achievements, milestones, risks, issues, decisions, dependencies, financials, resources, quality, and country readiness.<br><br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Manage detailed delivery, country readiness, dependencies, testing, data, integrations, cutover, and hypercare for the initial rollout under program governance. Phase 2 — extension: Algeria, Spain, China, Japan. Apply lessons learned and approved standards while coordinating local requirements, privacy/regulatory needs, vendors, readiness, and deployment sequencing.<br>QUALIFICATIONS & EXPERINCE<br>Bachelor’s degree (or recognized equivalent) in Business Administration, Information Technology, Human Resources, Engineering, Project Management, or a closely related discipline is mandatory. Typically 5–8 years of project delivery experience, including at least 3 years managing SAP Success Factors, SAP HCM, HR technology, or comparable cloud HR transformation projects. Minimum two full-cycle HR technology implementations with meaningful responsibility from planning and design through testing, cutover, hypercare, and handover. At least 3 years delivering enterprise HR, ERP, or cloud transformation work using Agile/Scrum, including backlog management, sprint planning, ceremonies, metrics, impediment removal, release planning, and continuous improvement. Demonstrable experience coordinating multiple workstreams, vendors, countries, and business stakeholders within a larger program or transformation. Working understanding of Success Factors delivery dependencies across configuration, data, security/RBP, identity/SSO, integrations, payroll/downstream systems, testing, change, and support. Experience with project planning, RAID and dependency management, status reporting, financial/forecast control, resource planning, governance, scope/change control, and quality gates. Demonstrable multi-country delivery experience; Italy, Poland, and/or United Kingdom experience is strongly preferred, with Algeria, Spain, China, and/or Japan advantageous. Professional English communication and documentation skills, with confidence presenting to senior stakeholders and coordinating distributed teams. Ability to travel to rollout locations and work across European and Asian time zones as agreed for the engagement.<br><br>Mandatory Delivery Skills Agile delivery Release planning; epics/features/stories; backlog prioritization; estimation; sprint ceremonies; Definition of Ready/Done; acceptance criteria; metrics; impediments and continuous improvement. Planning & control Program-aligned release and sprint plans; milestones; dependencies; critical path; capacity; forecasts; recovery planning and quality gates. Governance & RAIDRAID, action, decision, assumption, scope and change logs; governance packs; escalation; evidence; approvals and audit trail. Cross-workstream delivery Functional, integration, identity, data, payroll, security, testing, change, training, cutover and support coordination. Testing & quality Test planning; environments; data; triage; defect ageing; entry/exit criteria; evidence; business acceptance and release readiness. Cutover & hypercare Cutover runbooks; rehearsals; go/no-go; contingency; production smoke testing; incident triage; stabilization and handover. Commercial & vendor SOW/milestone tracking; deliverable acceptance; invoices/PO consumption; forecasts; change requests and vendor performance. Stakeholders Country and workstream coordination; executive-ready communication; facilitation; conflict resolution; decisions and cultural awareness.<br>Preferred Skills & Certifications Current Agile certification such as PMI-ACP, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, Agile PM, or equivalent is strongly preferred. PMP, PRINCE2 Practitioner, or equivalent recognized project-management certification is advantageous. SAP Activate certification or strong practical experience applying SAP Activate to Success Factors implementations. SAP Success Factors certification or formal training in Employee Central, Platform, Integration, or another relevant module. Experience with enterprise planning and collaboration tools such as Microsoft Project, Jira, Azure Dev Ops, Smartsheet, Planview, or equivalent. Experience supporting HR operating-model change, works councils, data privacy, payroll readiness, adoption, training, and transition to managed services. Delivery ownership: drives assigned scope to completion, maintains control, and escalates early without overstating authority. Structured communication: converts complex delivery detail into concise status, decisions, risks, actions, and recovery plans. Collaboration: builds productive relationships with the Program Manager, workstream leads, country teams, vendors, and business owners. Agile leadership: applies servant-leadership principles, creates transparency, encourages team ownership, and turns retrospective insights into measurable improvement. Judgment: distinguishes project issues from design decisions and directs matters to the correct accountable owner. Resilience: remains organized and constructive during testing, cutover, executive scrutiny, ambiguity, and competing priorities. Integrity: provides transparent status, protects confidential information, and maintains reliable governance evidence.<br><br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!
HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com
About the Role We are looking for a Creative Agency Operations Manager to join our customer’s Global Digital Marketing team through Intellias on a staff augmentation basis. This is the role that makes everything else possible. The Creative Factory is a fast-growing internal agency serving internal clients across 90+ markets. As the bridge between the project management and creative teams, you will own the operational flow of work—from intake and scoping through production, delivery, and close-out. You will act as the traffic controller and production lead, eliminating ambiguity, preventing missed timelines, balancing resources, and enabling creative specialists to consistently deliver professional, high-quality work.<br>The ideal candidate brings a startup mindset—proactive, structured, pragmatic, and biased toward action combined with the operational discipline required to run a complex, multi-disciplinary creative function at scale. Project Overview Our customer’s Creative Factory is a growing team of specialists across creative, production, and coordination functions, supporting market teams and business stakeholders across a global footprint. The Creative Agency Operations Manager will report directly to the Global Marketing Creative Operations Lead and work alongside the Creative Director as part of the Creative Factory’s leadership core.<br>The operating model is Jira-based and sprint-driven, with internal clients across multiple markets. As the in-house agency expands and workstreams become increasingly complex, this role will own and continuously improve the daily operations, processes, workflows, and resource management practices that enable the Creative Factory to achieve its ambition of becoming the agency of choice for the organization.<br>Key Responsibilities Workflow & Intake Management Own the end-to-end project workflow, including intake, scoping, scheduling, production, delivery, close-out, and feedback. Ensure every request follows a structured and predictable path through Jira, with accurate documentation at each stage. Triage and prioritize incoming briefs based on capacity, urgency, business impact, and strategic importance. Establish and manage a fast-track process for straightforward, quick-turnaround work, enabling small budgets and rapid timelines without compromising quality. Identify workflow gaps and proactively implement improvements. Communication & Stakeholder Management Serve as the operational bridge between the project management and creative teams, balancing priorities, expectations, and capacity. Negotiate priorities and timelines between creative specialists, project managers, and internal stakeholders. Remove operational overhead from designers, developers, editors, strategists, and other creative specialists so they can focus on delivering high-quality work. Act as the primary operational point of contact for external creative vendors, including freelance designers, agencies, and copywriters. Build trusted and collaborative relationships with the Global Digital Marketing team and local marketing teams across markets. Identify potential issues early and take prompt action to protect timelines, quality, and client expectations. Capacity & Resource Management Maintain clear visibility of team capacity, workload, and hours logged across the Creative Factory. Schedule work based on real resource availability across design, copywriting, video, UI/UX, and development. Coordinate resources across multiple disciplines and concurrent projects. Communicate workload status and capacity constraints proactively to the creative team and internal clients. Set clear expectations around timelines, dependencies, and delivery dates from the beginning of each engagement. Provide the creative team with weekly task plans and timelines aligned with agreed priorities. Scoping, Quoting & Client Liaison Scope and quote each request before production begins. Apply the internal rate card consistently and accurately. Manage client expectations regarding scope, timelines, resources, and deliverables. Obtain appropriate sign-off on scope before production starts. Serve as the primary operational liaison for internal clients across markets, providing responsive, organized, and solution-oriented support. Track project costs, risks, dependencies, and changes throughout the production lifecycle. Reporting & Continuous Improvement Track and report weekly on productivity, resource utilization, delivery performance, resourcing needs, and client satisfaction. Use analytics and performance data to identify trends, bottlenecks, and opportunities for improvement. Feed insights back into the workflow and operating model to improve throughput, predictability, and quality. Proactively identify process inefficiencies and recommend practical solutions. Drive continuous optimization of the Creative Factory’s operational model rather than simply maintaining existing processes.<br>Required Qualifications & Experience Bachelor’s degree in marketing, Communications, or a related field. Minimum 5 years of experience in marketing communications, project management, agency production, or related fields. Previous experience working within an advertising or creative agency is required. Candidates with only corporate project management experience and no agency exposure will not meet the requirement. Strong understanding of branding, marketing, and creative development, gained through close collaboration with creative teams. Ability to scope, brief, coordinate, and quality-check creative work. Hands-on copywriting or design production is not required. Working knowledge of digital marketing, AI tools, and media production workflows. Strong Jira proficiency, including workflow configuration, sprint planning, backlog management, and project tracking for multi-disciplinary teams. Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with both creative specialists and non-creative business stakeholders. Highly proactive and action-oriented, with a demonstrated ability to identify problems early and improve processes without being asked. Strong organizational and time-management skills, with exceptional attention to detail and the ability to manage multiple priorities under tight deadlines. Experience with project scoping, financial tracking, budgeting, and risk management in a production environment. Strong written and spoken English, with the ability to communicate clearly across creative, technical, and business audiences.<br>Nice-to-Have Qualifications Experience with internal rate card, cost allocation, or chargeback models. Familiarity with the full creative production lifecycle, including:Design Video production Copywriting UI/UXWeb development Direct, hands-on experience in a digital media or production environment. Experience working in a B2B or regulated industry. Additional European language skills.<br>What Success Looks Like In this role, success means creating an environment where creative teams can focus on great work because the operational foundation around them works seamlessly.<br>You will be successful when:Projects enter the Creative Factory with clear scope, priorities, timelines, and expectations. Teams have reliable visibility into workload and capacity. Creative specialists spend less time dealing with operational ambiguity. Internal clients know what to expect and receive proactive communication. Projects move through Jira consistently and predictably. Risks and bottlenecks are identified before they impact delivery. Data is used to improve productivity, resource allocation, and quality. The Creative Factory becomes faster, more scalable, and increasingly recognized as the organization’s agency of choice.<br>Why Join This Opportunity? Build something ambitious: Help establish and optimize the operational backbone of a genuinely ambitious in-house agency. Global scale: Work with a Creative Factory supporting internal stakeholders across 90+ markets. Real impact: Operate at the center of a growing creative function where your decisions directly influence delivery, quality, and team performance. Continuous improvement: This is an active optimization role—not simply a maintenance position. Innovation: Help the team experiment, improve workflows, and consistently deliver outstanding creative work within real-world constraints. Global technology partner: Join through Intellias on a stable staff augmentation engagement. Remote flexibility: Work fully remotely within the EU time zone.<br>Key Skills Creative Agency Operations | Agency Production | Project Management | Marketing Communications | Creative Workflow Management | Jira | Sprint Planning | Backlog Management | Resource & Capacity Planning | Scoping & Quoting | Rate Cards | Stakeholder Management | Vendor Management | Digital Marketing | Creative Production | Risk Management | Process Improvement | AI Tools | English<br>Education Bachelor’s degree in marketing, Communications, or a related field.
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<span><b>Who we are</b>
<br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b>
<br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b>
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<li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li>
<li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li>
<li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li>
<li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li>
<li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li>
<li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery. </li>
<li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li>
<li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li>
<li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes. </li>
<li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness. </li>
<li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts. </li>
<li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li>
<li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li>
</ul><br><br><b>Who you are</b>
<br><ul>
<li>You have experience working in a customer-facing support function, preferably within IT. </li>
<li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions. </li>
<li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li>
<li>You are confident using Microsoft Office applications and service support systems.</li>
<li>You communicate clearly in business-level German and English, both written and spoken.</li>
<li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li>
<li>You can work effectively in an international and virtual team environment.</li>
<li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li>
<li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li>
<li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li>
<li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li>
</ul><br><br><b>Not a perfect fit?</b>
<br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b>
<br><ul>
<li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li>
<li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li>
<li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li>
<li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels. </li>
<li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li>
</ul><br><br><b>What skills you will learn</b>
<br><ul>
<li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li>
<li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams. </li>
<li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li>
<li>Authorisation management and validation procedures for approved contacts and support communications.</li>
<li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li>
<li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li>
</ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b>
<br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. </p><br><br><br><b>Join Us</b>
<br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b>
<br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b>
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<li>LinkedIn: VOIS on LinkedIn</li>
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<li>You can also chat with our employees to learn more about our projects: Chat with VOIS employees</li>
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</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Position:</strong></p><br><p><span>The <strong>WGSS Project Coordinator </strong>will oversee the day-to-day implementation of Women and Girls Safe Spaces (WGSS) in a supervisory and coordinating role. The WGSS Project Coordinator ensures that WGSS are operated in line with survivor-centred approach and humanitarian principles, safeguarding accountability to affected populations. </span></p><br><p><span>Under the supervision of the Humanitarian Analyst and aligned with the UNFPA Egypt Country Programme, <strong>the Project Coordinator </strong>will lead coordination efforts, oversee field staff management, report on progress and outcomes, and support planning and monitoring WGSS activities. In executing these duties, <strong>the Project Coordinator </strong>will collaborate closely with the Ministry of Youth and Sports. </span></p><br><p><br><strong>How you can make a difference:</strong></p><br><p>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.</p><br><p>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.</p><br><p>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results</p><br><p><strong>You would be responsible for:</strong></p><br><p><span><strong>Operational Support</strong></span></p><br><ul> <li><span>Manage day-to-day WGSS operations, providing administrative and operational support to field teams to ensure effective implementation in line with Annual Work Plan priorities, while monitoring compliance with UNFPA programming standards to support quality service delivery throughout the project cycle.</span></li> <li><span>Provide administrative support for the Ministry of Youth and Sports including timely submission of monthly allowances, field visit clearance requests, and managing daily operational communications and announcements to the field team. </span></li> <li><span>Support the development of transition planning for WGSS operations by identifying potential partnership with community-based organizations, and analyzing service provision challenges and opportunities. </span></li></ul><p><span><strong>Monitoring and Reporting </strong></span></p><br><ul> <li><span>Manage overall monitoring and reporting cycle, including collecting, compiling, and validating data from WGSS activities, ensuring timely submission of reports (including but not limited to Quarterly Progress Report and Monthly Refugee Response Plan Report). </span></li> <li><span>Track implementation progress against an Annual Work Plan and coordinate across teams to ensure activities are aligned with program objectives and timelines. </span></li> <li><span>Strengthen data collection and reporting processes within WGSS, ensuring strict compliance with SOPs and ethical data management standards such as GBV Information Management System (GBVIMS). </span></li></ul><p><span><strong>Project Quality Assurance </strong></span></p><br><ul> <li><span>Ensure all WGSS activities and services strictly adhere to UNFPA programming standards, global gender-based violence (GBV) guiding principles (GBViE minimum standards, GBVIMS, inter-agency GBV Case Management guidelines, among others), and standard operating procedures (SOPs) to ensure safe and survivor-centered service delivery. </span></li> <li><span>Implement quality checklists, field monitoring tools, and beneficiary complaint and feedback mechanisms to systematically assess service delivery and promptly address operational gaps or technical challenges. </span></li> <li><span>Collaborate with UNFPA and the Ministry of Youth and Sports to address operational bottlenecks and support the execution of corrective measures at the field level.</span></li></ul><p><span><strong>Team Management </strong></span></p><br><ul> <li><span>Provide day-to-day supervision, guidance, and operational support to the WGSS field team, fostering a collaborative and respectful environment. </span></li> <li><span>Monitor staff performance, conduct regular team briefings, and identify capacity-building needs to enhance the team’s technical skills. </span></li> <li><span>Manage staff schedules and task allocations in close coordination with team leaders, while actively promoting wellness initiatives to mitigate burnout within high-pressure field environments. </span></li></ul><p><span><strong>Communication and Advocacy </strong></span></p><br><ul> <li><span>Support communication efforts to increase visibility of WGSS activities including success story submissions. </span></li> <li><span>Contribute to interagency meetings by collecting field-level insights in coordination with implementing partners. </span></li> <li><span>Conduct regular service mapping exercises to ensure internal and inter-agency referral systems are well functioning and effective and improve coordination between service providers. </span></li></ul><p><br><span><strong><u>Expected travel</u></strong></span></p><br><p><span>The WGSS Project Manager will be based in UNFPA Egypt Country Office, with a requirement to travel to project sites within Greater Cairo for more than 90% of the time. The role also requires remote oversight for the North Coast and Aswan locations. </span></p><br><p><strong>Qualifications and Experience: </strong></p><br><p><strong>Education: </strong></p><br><ul> <li><span>Advanced degree in a field of study relevant to UNFPA’s mandate and job scope, such as project management, public administration, humanitarian action, political science, public health, gender studies, law or other related fields. </span></li></ul><p><strong>Knowledge and Experience: </strong></p><br><ul> <li><span>At least three years professional experience in the field of refugee protection with a focus on GBV and reproductive health and with experience in programme / project management required. </span></li> <li><span>Practical experience in design, implementing, monitoring and evaluation of humanitarian and/or development projects required. </span></li> <li><span>Experience of working with government partners in areas related to advocacy and partnership is highly desirable. </span></li> <li><span>Field experience addressing GBV prevention and response and reproductive health in emergency context is a strong asset. </span></li> <li><span>Knowledge on refugee protection and humanitarian action is required. </span></li> <li><span>Knowledge on “Do No Harm” and safeguarding principles including PSEA. </span></li> <li><span>Strong commitment to the mandate of the UN and UNFPA required.</span></li> <li><span>Knowledge and understanding of gender and cultural sensitivity and “do no harm” approach is required. </span></li></ul><p><strong>Languages: </strong></p><br><ul> <li><span>Fluency in oral and written English and Arabic is essential, with ability to write clearly and concisely and to compose correspondence and documents in both languages. </span></li></ul><p><br><strong>Required Competencies: </strong></p><br><p><strong>Values:</strong></p><br><ul> <li>Exemplifying integrity, </li> <li>Demonstrating commitment to UNFPA and the UN system, </li> <li>Embracing cultural diversity, </li> <li>Embracing change</li></ul><p><br><strong>Core Competencies: </strong></p><br><ul> <li>Achieving results,</li> <li>Being accountable,</li> <li>Developing and applying professional expertise/business acumen,</li> <li>Thinking analytically and strategically,</li> <li>Working in teams/managing ourselves and our relationships,</li></ul><p><br><strong>Functional Competencies:</strong></p><br><ul> <li><span>Delivering results-based programmes</span></li> <li><span>Leveraging the resources of national governments and partners/ building strategic alliances and partnerships</span></li> <li><span>Internal and external communication and advocacy for results mobilisation</span></li></ul><p><strong>Compensation and Benefits:</strong></p><br><p>This consultancy offers an attractive remuneration package including a competitive net salary .</p><br><p><br><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.</p><br><p><br><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, and other administrative requirements. </p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. </p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training & Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery & adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p> We are an international, Sharia a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p> <p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p> <p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p> <p> </p> <p> <strong>Job Description</strong> </p> <p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1 3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10 30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p> <p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p> <p> </p> <p> <strong>Roles & Responsibilities</strong> </p> <p> </p> <p> Requirements Elicitation, Analysis and Documentation:</p> <p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p> <p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p> <p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p> <p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p> <p> Solution Design, Estimation C Delivery Support:</p> <p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p> <p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p> <p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p> <p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p> <p>o Attend and/or lead demos and UAT sessions with the client.</p> <p> Stakeholder C Communication Management:</p> <p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p> <p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p> <p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p> <p> Quality, Risk, Change C Dependency Management:</p> <p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p> <p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p> <p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p> <p> Vendor C Cross-Team Coordination:</p> <p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p> <p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p> <p> AI Leverage, Mentorship C Continuous Improvement:</p> <p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p> <p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p> <p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p> <p> Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p> <p> </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Requirements </strong> </p> <p> <strong>Qualification and Education Requirements: </strong> </p> <p> Bachelor s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.</p> <p> Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus.</p> <p>Minimum Experience/Skills Required: </p> <p> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.</p> <p> Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.</p> <p> Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).</p> <p> Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.</p> <p> Excellent facilitation, workshop, and presentation skills.</p> <p> Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.</p> <p> Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.</p> <p> Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10 30+ members), including vendor-mixed teams.</p> <p> Governmental / public sector project experience is a strong plus.</p> <p> Knowledge of data modeling and data migration techniques is a strong plus.</p> <p> Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.</p> <p> </p> <p> <strong>Key Skills & Competencies: </strong> </p> <p> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.</p> <p> Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.</p> <p> Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.</p> <p> Strong ownership mindset and high self-discipline.</p> <p> Continuous improvement mindset and commitment to knowledge sharing and team development.</p> <p> Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.</p> <p> Demonstrated ability to navigate complex stakeholder environments, manage</p> <p> competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.</p> <p> </p> <p> <strong>Role: Senior Business Analyst</strong> </p> <ul> <li>Start date: ASAP </li> <li>Resource Location: Offshore</li> <li>Hours per week: 40</li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>About Us</strong></p><br><p> We are an international, Sharia’a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p><br><p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p><br><p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p><br><p><strong>Job Description</strong></p><br><p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p><br><p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p><br><p><strong>Roles & Responsibilities</strong> </p><br><p>• Requirements Elicitation, Analysis and Documentation:</p><br><p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p><br><p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p><br><p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p><br><p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p><br><p>• Solution Design, Estimation C Delivery Support:</p><br><p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p><br><p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p><br><p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p><br><p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p><br><p>o Attend and/or lead demos and UAT sessions with the client.</p><br><p>• Stakeholder C Communication Management:</p><br><p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p><br><p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p><br><p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p><br><p>• Quality, Risk, Change C Dependency Management:</p><br><p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p><br><p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p><br><p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p><br><p>• Vendor C Cross-Team Coordination:</p><br><p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p><br><p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p><br><p>• AI Leverage, Mentorship C Continuous Improvement:</p><br><p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p><br><p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p><br><p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p><br><p>• Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Us We are an international, Sharia’a-compliant company with more than 35 years of presence in the market.<br> Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br> We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br> Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br> Job Description We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams.<br> In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br> This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities.<br> You may operate as the sole BA on smaller projects, owning the full BA scope end to end Roles & Responsibilities • Requirements Elicitation, Analysis and Documentation: o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.<br> o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.<br> o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.<br> o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.<br>). • Solution Design, Estimation C Delivery Support: o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.<br> o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.<br> o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).<br> o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.<br> o Attend and/or lead demos and UAT sessions with the client.<br> • Stakeholder C Communication Management: o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.<br> o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.<br> o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.<br> • Quality, Risk, Change C Dependency Management: o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.<br> o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.<br> o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.<br> • Vendor C Cross-Team Coordination: o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.<br> o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.<br> • AI Leverage, Mentorship C Continuous Improvement: o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.<br>) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).<br> o Mentor junior analysts and support the application of BA standards and best practices within the team.<br> o Contribute practically to process improvements, frameworks, and knowledge sharing.<br> • Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).<br> Requirements Qualification and Education Requirements: • Bachelor’s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.<br> • Certifications (CBAP, PMI-PBA, Agile, etc.<br>) are a plus.<br> Minimum Experience/Skills Required: • Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.<br> • Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.<br> • Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).<br> • Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.<br> • Excellent facilitation, workshop, and presentation skills.<br> • Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.<br> • Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.<br> • Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10–30+ members), including vendor-mixed teams.<br> • Governmental / public sector project experience is a strong plus.<br> • Knowledge of data modeling and data migration techniques is a strong plus.<br> • Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.<br> Key Skills & Competencies: • Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.<br> • Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.<br> • Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.<br> • Strong ownership mindset and high self-discipline.<br> • Continuous improvement mindset and commitment to knowledge sharing and team development.<br> • Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.<br> • Demonstrated ability to navigate complex stakeholder environments, manage • competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.<br> Role: Senior Business Analyst Start date: ASAP Resource Location: Offshore Hours per week: 40</span> </div>
<p><strong>Job Information</strong></p><p><strong>Job Title:</strong> Masterbatch Factory Manager<br><strong>Department:</strong> Manufacturing and Operations<br><strong>Reporting To:</strong> General Manager / Managing Director<br><strong>Location:</strong> [Bani Swaf, Egypt]<br><strong>Employment Type:</strong> Full-time<br><strong>Seniority Level:</strong> Mid-to-Senior Management</p><p></p><p><strong>Job Summary</strong></p><p>We are seeking an experienced <strong>Masterbatch Factory Manager</strong> to lead the operations of a manufacturing facility producing filler masterbatch, color masterbatch, calcium carbonate compounds, and related plastic compounds.</p><p>The Factory Manager will be responsible for achieving production, quality, cost, safety, maintenance, and delivery objectives. The role requires strong practical knowledge of plastic compounding and extrusion, particularly the processing of calcium carbonate with PE, PP, PVC, pigments, additives, and other polymer systems.</p><p>The successful candidate will manage production planning, extrusion operations, raw-material consumption, quality coordination, equipment performance, workforce productivity, and continuous-improvement initiatives.</p><p></p><p><strong>Key Responsibilities</strong></p><p><strong>1. Production Management</strong></p><ul><li><p>Manage daily factory operations to achieve production plans safely, efficiently, and on schedule.</p></li><li><p>Convert monthly sales forecasts and confirmed orders into weekly and daily production plans.</p></li><li><p>Monitor production output by line, shift, product, grade, and batch.</p></li><li><p>Ensure compliance with approved formulations, processing parameters, and operating procedures.</p></li><li><p>Coordinate production priorities with sales, planning, procurement, warehouse, quality, and logistics teams.</p></li><li><p>Ensure accurate production reporting and timely entry of manufacturing data into the company’s ERP system.</p></li><li><p>Investigate production delays, capacity limitations, and operational bottlenecks and implement corrective actions.</p></li></ul><p><strong>2. Extrusion and Compounding Operations</strong></p><ul><li><p>Supervise single-screw and twin-screw extrusion lines, depending on the factory’s equipment.</p></li><li><p>Control feeding, mixing, compounding, extrusion, cooling, pelletizing, sieving, packing, and finished-product handling.</p></li><li><p>Monitor critical processing parameters, including:</p><ul><li><p>Extruder temperature profile</p></li><li><p>Screw speed and torque</p></li><li><p>Feeding and dosing rates</p></li><li><p>Melt pressure and temperature</p></li><li><p>Vacuum and venting conditions</p></li><li><p>Cooling-water performance</p></li><li><p>Pelletizer speed and cutting quality</p></li><li><p>Line output and energy consumption</p></li></ul></li><li><p>Ensure correct machine setup and process conditions during grade changes and production start-ups.</p></li><li><p>Reduce start-up losses, color-change waste, contamination, black specks, inconsistent pellets, and unplanned stoppages.</p></li><li><p>Support troubleshooting of dispersion, agglomeration, moisture, feeding, pressure, pelletizing, and processing problems.</p></li></ul><p><strong>3. Masterbatch and Compound Production</strong></p><ul><li><p>Supervise the production of:</p><ul><li><p>Calcium carbonate filler masterbatch</p></li><li><p>PE- and PP-based filler masterbatch</p></li><li><p>Color masterbatch</p></li><li><p>White and black masterbatch, where applicable</p></li><li><p>PVC compounds</p></li><li><p>Calcium carbonate-based plastic compounds</p></li><li><p>Recycled plastic compounds, where applicable</p></li></ul></li><li><p>Ensure accurate weighing and dosing of calcium carbonate, polymers, pigments, waxes, processing aids, coupling agents, dispersing agents, and other additives.</p></li><li><p>Control formulation changes and ensure that unauthorized substitutions are not made.</p></li><li><p>Work with technical and quality teams to improve dispersion, processability, loading level, pellet quality, and product consistency.</p></li><li><p>Support industrial trials, product development, scale-up, and customer-specific production requirements.</p></li></ul><p><strong>4. Quality Management</strong></p><ul><li><p>Coordinate closely with Quality Control and Technical teams to ensure compliance with approved product specifications.</p></li><li><p>Ensure proper sampling, batch identification, traceability, testing, release, and retention-sample procedures.</p></li><li><p>Review quality results such as:</p><ul><li><p>Melt Flow Index</p></li><li><p>Calcium carbonate or ash content</p></li><li><p>Moisture</p></li><li><p>Density and bulk density</p></li><li><p>Color strength and color difference</p></li><li><p>Pigment and filler dispersion</p></li><li><p>Pellet size and uniformity</p></li><li><p>Black specks and contamination</p></li><li><p>Mechanical and processing performance, where applicable</p></li></ul></li><li><p>Investigate rejected batches, customer complaints, production deviations, and repeated quality problems.</p></li><li><p>Implement corrective and preventive actions and verify their effectiveness.</p></li><li><p>Ensure nonconforming materials are clearly identified, isolated, and controlled.</p></li></ul><p><strong>5. Maintenance Coordination</strong></p><ul><li><p>Coordinate preventive, predictive, and corrective maintenance with the maintenance team.</p></li><li><p>Monitor the condition of extruders, gearboxes, screws, barrels, feeders, mixers, pelletizers, cooling systems, compressors, dust collectors, and packing machines.</p></li><li><p>Analyze equipment failures and repeated downtime using root-cause analysis.</p></li><li><p>Plan maintenance activities to minimize disruption to customer orders.</p></li><li><p>Ensure critical spare parts are identified and available.</p></li><li><p>Monitor equipment condition and recommend repairs, upgrades, or capital investments when justified.</p></li></ul><p><strong>6. Cost Control and Waste Reduction</strong></p><ul><li><p>Monitor production cost per kilogram or metric ton.</p></li><li><p>Control polymer, calcium carbonate, pigment, additive, packaging, energy, and labor consumption.</p></li><li><p>Compare actual material consumption against approved bills of materials and standard consumption.</p></li><li><p>Reduce raw-material losses, off-specification batches, reprocessing, packaging waste, and production scrap.</p></li><li><p>Improve line productivity, production yield, and energy efficiency.</p></li><li><p>Identify and implement cost-saving initiatives without compromising product quality or safety.</p></li><li><p>Prepare regular variance reports covering output, consumption, waste, downtime, and production cost.</p></li></ul><p><strong>7. Inventory and Material Control</strong></p><ul><li><p>Coordinate raw-material requirements with procurement and warehouse teams.</p></li><li><p>Maintain appropriate stock levels for critical polymers, minerals, additives, pigments, and packaging materials.</p></li><li><p>Ensure proper storage and handling of calcium carbonate, polymers, pigments, additives, and finished products.</p></li><li><p>Apply FIFO or FEFO principles where appropriate.</p></li><li><p>Prevent material contamination, incorrect identification, moisture exposure, and unauthorized use.</p></li><li><p>Participate in stock counts and investigate production-related inventory variances.</p></li></ul><p><strong>8. Team Leadership</strong></p><ul><li><p>Lead production supervisors, shift leaders, operators, helpers, and other factory personnel.</p></li><li><p>Establish clear responsibilities, shift structures, and performance expectations.</p></li><li><p>Assess workforce requirements based on production plans and equipment capacity.</p></li><li><p>Train employees on operating procedures, quality requirements, safety practices, and good housekeeping.</p></li><li><p>Evaluate employee performance and recommend training, development, recognition, or corrective action.</p></li><li><p>Build a culture of accountability, teamwork, discipline, problem-solving, and continuous improvement.</p></li><li><p>Ensure effective communication between shifts and departments.</p></li></ul><p><strong>9. Health, Safety, and Housekeeping</strong></p><ul><li><p>Enforce company health, safety, environmental, and housekeeping requirements.</p></li><li><p>Ensure safe handling of powders, pigments, additives, polymers, hot surfaces, rotating machinery, and electrical equipment.</p></li><li><p>Ensure the correct use of personal protective equipment.</p></li><li><p>Control dust emissions and ensure ventilation and dust-collection systems operate effectively.</p></li><li><p>Participate in risk assessments, incident investigations, safety inspections, and emergency drills.</p></li><li><p>Ensure machine guards, emergency stops, fire-protection systems, and material-handling equipment remain operational.</p></li><li><p>Maintain factory areas according to 5S and good manufacturing practices.</p></li></ul><p><strong>10. Continuous Improvement and Reporting</strong></p><ul><li><p>Apply continuous-improvement tools to enhance output, quality, safety, and cost performance.</p></li><li><p>Use root-cause analysis, Pareto analysis, 5 Why, OEE, 5S, and other appropriate manufacturing tools.</p></li><li><p>Standardize successful processing conditions and best operating practices.</p></li><li><p>Prepare daily, weekly, and monthly factory performance reports.</p></li><li><p>Present production results, challenges, corrective actions, and improvement plans to senior management.</p></li><li><p>Support capacity planning, equipment selection, production-line expansion, and factory-development projects.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor’s degree in Chemical Engineering, Production Engineering, Mechanical Engineering, Polymer Engineering, Materials Engineering, Industrial Engineering, or a related discipline.</p></li><li><p>Technical postgraduate studies, an MBA, or professional manufacturing certification would be an advantage.</p></li><li><p>Good command of written and spoken English.</p></li><li><p>Good computer skills, including Microsoft Excel and ERP or manufacturing-management systems.</p></li></ul><p></p><p><strong>Required Experience</strong></p><ul><li><p>Minimum <strong>8–20 years of relevant manufacturing experience</strong>, preferably in plastics compounding, masterbatch, or extrusion.</p></li><li><p>Minimum <strong>3–5 years in a production-management, operations-management, or factory-management position</strong>.</p></li><li><p>Proven experience managing production teams and shift-based manufacturing operations.</p></li><li><p>Practical experience with filler masterbatch, color masterbatch, calcium carbonate compounds, PE/PP compounds, PVC compounds, or recycled plastic compounds is highly preferred.</p></li><li><p>Experience in an export-oriented or quality-certified industrial company is an advantage.</p></li></ul><p></p><p><strong>Technical Skills</strong></p><p>The preferred candidate should demonstrate knowledge of:</p><ul><li><p>Plastic extrusion and compounding processes</p></li><li><p>Single-screw and twin-screw extruders</p></li><li><p>Gravimetric and volumetric dosing systems</p></li><li><p>High-speed mixers and material-blending systems</p></li><li><p>Strand and underwater pelletizing systems, where applicable</p></li><li><p>PE, PP, PVC, recycled polymers, and related carrier resins</p></li><li><p>Calcium carbonate, coated calcium carbonate, pigments, waxes, dispersants, and processing additives</p></li><li><p>Masterbatch formulations and bills of materials</p></li><li><p>Pigment and filler dispersion</p></li><li><p>Color matching and color-difference control</p></li><li><p>Extrusion troubleshooting and process optimization</p></li><li><p>Production planning and capacity utilization</p></li><li><p>Preventive maintenance coordination</p></li><li><p>Quality-control procedures and batch traceability</p></li><li><p>Material-consumption analysis and cost control</p></li><li><p>Lean manufacturing, 5S, OEE, and root-cause analysis</p></li><li><p>ERP/MRP systems; experience with Odoo is an advantage</p></li></ul><p></p><p><strong>Leadership and Management Skills</strong></p><ul><li><p>Strong leadership and team-management ability</p></li><li><p>Practical, hands-on manufacturing approach</p></li><li><p>Effective planning and prioritization</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Ability to make timely operational decisions</p></li><li><p>Cost awareness and commercial understanding</p></li><li><p>Effective communication across technical and nontechnical departments</p></li><li><p>Ability to manage pressure, changing priorities, and urgent customer orders</p></li><li><p>Strong discipline in documentation, reporting, and follow-up</p></li><li><p>Ability to coach, train, and develop production personnel</p></li></ul><p></p><p><strong>Preferred Industry Background</strong></p><p>Candidates with experience in one or more of the following sectors will be given preference:</p><ul><li><p>Filler masterbatch</p></li><li><p>Color masterbatch</p></li><li><p>Calcium carbonate compounds</p></li><li><p>Plastic extrusion and compounding</p></li><li><p>PE or PP masterbatch</p></li><li><p>PVC compounds</p></li><li><p>Cable compounds</p></li><li><p>Injection- or blow-molding compounds</p></li><li><p>Plastic recycling and recycled compounds</p></li><li><p>Industrial mineral processing</p></li><li><p>Polymer additives or pigment manufacturing</p></li></ul><p></p><p><strong>Personal Characteristics</strong></p><ul><li><p>Responsible, disciplined, and results-oriented</p></li><li><p>Visible and engaged on the factory floor</p></li><li><p>Detail-focused without losing sight of overall business objectives</p></li><li><p>Ethical and consistent in applying company procedures</p></li><li><p>Calm and decisive when handling production problems</p></li><li><p>Proactive in identifying operational risks</p></li><li><p>Committed to safety, product quality, and customer satisfaction</p></li><li><p>Capable of building a stable, accountable production team</p></li></ul><p></p>
Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "IT Vendor Management Specialist"<br>Job purpose: To manage and coordinate technology vendor, procurement, and budget activities, ensuring efficient and compliant execution of the technology financial and operational processes. The role will oversee vendor relationships, procurement transactions, payments, budget tracking, and financial reporting while working closely with Technology, Finance, and Procurement stakeholders to ensure timely delivery, effective budget utilization, and adherence to company policies and requirements. The role will also support continuous improvement of vendor and financial management processes to enhance operational efficiency and transparency.<br>Key Responsibilities:Manage relationships with technology vendors and act as the primary point of contact for operational and commercial matters. Coordinate procurement activities by creating Purchase Requisitions (PRs), tracking Purchase Orders (POs), and ensuring compliance with internal procurement processes. Process Goods Receipts (GRs) upon confirmation of service delivery and coordinate invoice processing with Finance. Monitor vendor payments and proactively follow up to ensure timely settlements and maintain positive vendor relationships. Manage and monitor technology budgets, including expenditure tracking, budget utilization, and variance analysis across multiple teams. Support the annual budgeting and forecasting process in collaboration with Finance and Technology stake holders. Prepare periodic reports and dashboards on vendor performance, procurement status, budget utilization, and financial commitments. Maintain vendor documentation, contracts, and procurement records while ensuring compliance with company policies and audit requirements. Identify opportunities to improve vendor management, procurement, and budget management processes.<br>Qualifications:Bachelor’s degree in business administration, Finance, Accounting, Supply Chain, Information Technology, or a related field.2–5 years of relevant experience in technology vendor management, procurement, IT financial management, or a similar role. Good understanding of procurement processes, including PR, PO, GR, invoice processing, and vendor payment cycles. Experience in budget management, expenditure tracking, forecasting, and variance analysis. Practical experience working with ERP/procurement systems, preferably SAP or similar platforms. Strong knowledge of vendor and contract management principles and practices. Good understanding of financial controls, procurement policies, and audit requirements. Strong Excel and reporting/dashboarding skills, with the ability to analyze and present financial and procurement data. Good understanding of IT/Technology environments and vendor services. Strong communication and stakeholder management skills, with the ability to work effectively with Technology, Finance, Procurement, and external vendors.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role purpose</h4>
<p>To be responsible for the capacity planning, design, installation, configuration, migration, performance monitoring, security and troubleshooting, for Vodafone enterprise storage and backup. Also handles the delivery of the infrastructure team roadmaps.</p>
<h4>Role profile</h4>
<ul>
<li>Mentor the junior team members to ensure best delivery</li>
<li>Manage the delivery of storage and backup capabilities in line with dynamic business demand</li>
<li>Supervise the support and monitoring for all enterprise storage and backup within Vodafone-IT to ensure their stability, growth, performance KPIs and end-to-end proactive monitoring</li>
<li>Participate with the vendor negotiation to maximize return on investment or strategy</li>
<li>Implement and provide reports for IT security, privacy, confidentiality policies and procedures related to all aspects of work with constituent customer and financial data</li>
</ul>
<h4>Competencies and qualifications</h4>
<ul>
<li>Strong communication, presentation, analytical and problem solving skills</li>
<li>Good leadership skills</li>
<li>Dedication, sense of ownership, and ability to work within a team</li>
<li>Innovative and creative thinking for new solutions, technologies and data protection</li>
<li>The ability to work quickly, under pressure and to deadlines across the function groups</li>
<li>Must have technical or professional qualifications:</li>
<ul>
<li>Bachelor's degree in Computer Science or equivalent experience</li>
<li>Minimum 3 years systems working experience</li>
<li>Technical certificates in storage and backup</li>
<li>Excellent knowledge of storage and backup administration</li>
</ul>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role purpose</h4>
<p>To be responsible for the following:</p>
<ul>
<li>Development, building (ANT, Maven), testing & deployment of existing and new integration functionalities.</li>
<li>Developing integration APIs to be consumed by integration parties using provisioning systems like Tertio and Tibco.</li>
<li>Developing micro-services using Spring framework and deploying them over on-premises cloud (OpenShift).</li>
<li>Doing business automation by developing enterprise Java applications and APIs for automating business processes.</li>
<li>Building KPIs by using DevOps tools like Elastic, Jenkins, etc.</li>
</ul>
<h4>Role profile</h4>
<p><strong>Design:</strong><br>
Define the responsibilities, operations and relationships of a specific software module, and determine how it will be adjusted to fulfill business needs.</p>
<p><strong>Delivery:</strong><br>
Participate in the software development life cycle.<br>
Ensure successful user acceptance test.<br>
Quality assurance of locally developed systems.<br>
Provide 2nd line support for systems in production.</p>
<p><strong>Teamwork:</strong><br>
Dedication, sense of ownership in fulfilling company strategies. Continuous improvement in relevant area of profession.</p>
<p><strong>Standards & procedures:</strong><br>
Ensure full compliance of all locally developed applications with the standard software development methodology used in Vodafone Egypt.</p>
<h4>Competencies and qualifications</h4>
<ul>
<li>Implement business requirements to technical systems functionalities.</li>
<li>Work and interact with a diversified team to meet business challenges.</li>
<li>Effective communication with different stakeholders.</li>
<li>Self-motivated.</li>
<li>Results driven and solutions focused.</li>
<li>Mentor other team members.</li>
</ul>
<p><strong>Must have technical/professional qualifications:</strong></p>
<ul>
<li>2+ years of IT experience.</li>
<li>Experience in software development and implementation life cycle.</li>
<li>Computer science or engineering professional degree is a must.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant company resources for guidance.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. <br> </p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p><b><span>Manager, Solutions Engineering – Africa</span></b></p><br><br><p><b><span>About F5</span></b></p><br><br><p><span><span>At F5, we strive to bring a better digital world to life. Our teams help organizations secu</span><span>re and</span><span>o</span><span>ptimize</span><span>every application and API, enabling innovation without compromise.</span></span></p><br><br><p><span><span>Our employees are collaborative, innovative, and passionate about what they do. They act with integrity, embrace diversity and inclusion, and are committed to delivering exceptional outcomes for our customers and partners.</span></span></p><br><br><p><b><span>The Role</span></b></p><br><br><p><span><span>As the Manager of Solutions Engineering for Africa, you will lead a team of Solutions Engineers who partner closely with our Sales</span><span>organisation</span><span>to help customers solve complex application delivery and security challenges.</span></span></p><br><br><p><span><span>You will</span><span>be responsible for</span><span>setting the direction for the team, developing your people, and ensuring the Solutions Engineering</span><span>organisation</span><span>is aligned to support F5's business goals across the region. Success in this role comes from building a strong, engaged team, working closely with Sales and cross-functional partners, and helping customers</span><span>realise</span><span>the value of</span><span>F5's</span><span>solutions.</span></span></p><br><br><p><b><span>What</span><span>You’ll</span><span>Do</span></b></p><br><br><p><b><span>Lead and develop the team</span></b></p><br><br><ul><li><p><span><span>Uphold F5's Business Code of Ethics and promptly report any violations of the Code or company policies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Lead,</span><span>coach</span><span>and develop the Africa Solutions Engineering team through regular feedback,</span><span>mentoring</span><span>and career development.</span></span></p><br></li></ul><br><ul><li><p><span><span>Manage day-to-day team activities, including performance reviews, development plans, time-off</span><span>approvals</span><span>and workload planning.</span></span></p><br></li></ul><br><ul><li><p><span><span>Recruit, interview and onboard new Solutions Engineers in partnership with Human Resources.</span></span></p><br></li></ul><br><ul><li><p><span><span>Set clear</span><span>objectives</span><span>and priorities for the team and ensure they</span><span>remain</span><span>aligned with regional and company goals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work with leadership on quarterly and annual headcount planning to ensure the team can support the needs of the business. </span></span></p><br></li></ul><br><p><b><span>Build an effective Solutions Engineering</span><span>organisation</span></b></p><br><br><ul><li><p><span><span>Create a collaborative environment where knowledge sharing,</span><span>teamwork</span><span>and continuous learning are encouraged.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support both the technical and professional development of your team.</span></span></p><br></li></ul><br><ul><li><p><span><span>Build strong working relationships with Sales, Professional Services, Customer Support,</span><span>Marketing</span><span>and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape career development, skills planning,</span><span>recognition</span><span>and retention across the Solutions Engineering</span><span>organisation</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the team has the right skills,</span><span>resources</span><span>and structure to support current and future business needs. </span></span></p><br></li></ul><br><p><b><span>Partner with customers and the business</span></b></p><br><br><ul><li><p><span><span>Support your team on strategic customer opportunities and executive engagements when needed.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the Solutions Engineering team delivers</span><span>an excellent</span><span>customer experience throughout the sales cycle.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work closely with Sales to understand customer challenges and position F5 solutions that address their business and technical requirements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Present F5's strategy, solution</span><span>portfolio</span><span>and product roadmap to customers,</span><span>partners</span><span>and internal stakeholders.</span></span></p><br></li></ul><br><ul><li><p><span><span>Partner with Customer Support and Professional Services to help resolve complex customer issues and ensure successful outcomes.</span></span></p><br></li></ul><br><p><b><span>Contribute to business strategy</span></b></p><br><br><ul><li><p><span><span>Identify</span><span>market trends, customer</span><span>requirements</span><span>and competitive activity, sharing insights with Sales and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide technical and commercial guidance to support strategic sales opportunities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape the future direction of the Solutions Engineering</span><span>organisation</span><span>as the business continues to grow.</span></span></p><br></li></ul><br><p><b><span>What You'll Need</span></b></p><br><br><ul><li><p><span><span>Bachelor's degree or equivalent combination of education and relevant experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience leading and developing technical pre-sales or Solutions Engineering teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong understanding of networking technologies, application</span><span>delivery</span><span>and cybersecurity.</span></span></p><br></li></ul><br><ul><li><p><span><span>A proven ability to coach,</span><span>motivate</span><span>and develop technical professionals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Excellent communication and presentation skills, with the ability to explain complex technical concepts to a range of audiences.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong relationship-building skills and the ability to work effectively across Sales, Product Management, Professional Services and Customer Support.</span></span></p><br></li></ul><br><ul><li><p><span><span>Commercial awareness and the ability to balance customer needs with business priorities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Self-motivated,</span><span>collaborative</span><span>and comfortable working in a fast-paced environment.</span></span></p><br></li></ul><br><p><b><span>F5 is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone can do their best work.</span></b></p><br><br><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>
MEP BIM Coordinator Location: Alexandria – On-site Employment Type: Full-Time Experience: Minimum 3 Years Role Description We are looking for an experienced MEP BIM Coordinator to join our team in Alexandria. The successful candidate will be responsible for coordinating Mechanical, Electrical, and Plumbing (MEP) BIM models, ensuring effective integration between MEP, architectural, and structural disciplines. The role involves managing multidisciplinary coordination, performing clash detection and resolution, reviewing model quality, and ensuring all BIM deliverables comply with project standards and client requirements. The MEP BIM Coordinator will work closely with BIM Modelers, engineers, architects, project managers, and other project stakeholders to ensure accurate, coordinated, and constructible BIM models. Key Responsibilities Coordinate Mechanical, Electrical, and Plumbing (MEP) BIM models across different project disciplines. Review models for accuracy, completeness, and compliance with project BIM standards. Perform clash detection and coordination using Navisworks and follow up on clash resolution. Coordinate MEP systems with architectural and structural models. Review BIM models and drawings before submission. Support BIM Modelers and provide technical guidance when required. Attend coordination meetings and communicate technical issues with internal teams and project stakeholders. Maintain BIM documentation and follow established project workflows and standards. Ensure project deliverables are completed according to required quality standards and deadlines. Qualifications & Requirements Minimum 3 years of professional experience in MEP BIM coordination. Strong knowledge of Mechanical, Electrical, and Plumbing systems and multidisciplinary coordination. Strong proficiency in Revit MEP and Navisworks. Good knowledge of Auto CAD and construction documentation. Practical experience with clash detection, clash resolution, and model coordination. Ability to review models and identify technical and coordination issues. Good understanding of BIM standards, workflows, and quality-control procedures. Fluent in English, both written and spoken, with the ability to confidently participate in meetings, technical discussions, and day-to-day communication with international teams and clients. Strong communication, coordination, and problem-solving skills. Ability to manage multiple priorities and work effectively within multidisciplinary teams. Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related engineering discipline is preferred.
Company Description Hassan Allam Construction is a leading engineering and construction company recognized for delivering complex infrastructure and building projects across Egypt and the region. The company focuses on quality, safety, and timely execution, working on high-impact projects in sectors such as transportation, utilities, industrial facilities, and commercial developments. Hassan Allam Construction promotes a collaborative work environment where employees can grow their expertise and contribute to projects that shape communities. The organization values professionalism, integrity, and continuous improvement, offering opportunities for career development and long-term advancement. Role Description The Document Controller role is a full-time, on-site position based in Cairo, Egypt. The role is responsible for organizing, maintaining, and updating project documentation, including contracts, technical drawings, reports, and correspondence, in line with company procedures and project requirements. Day-to-day tasks include managing document registers, ensuring proper version control, tracking document approvals, and distributing documents to relevant stakeholders in a timely manner. The Document Controller will collaborate with project managers, engineers, and other team members to ensure documentation is accurate, accessible, and compliant with internal standards and client requirements. The role also involves monitoring filing systems, supporting audits, and maintaining confidentiality and data integrity across all records. Qualifications Candidates should possess strong skills in Document Management and Records Management, including organizing, storing, and retrieving project files efficiently. Candidates should possess skills in Documentation and Project Documentation, with the ability to prepare, update, and track technical and contractual documents. Candidates should possess solid Communication skills to coordinate with project teams, respond to document requests, and ensure clear information flow. Proficiency with document control software, electronic document management systems (EDMS), and MS Office applications is beneficial. Attention to detail, strong organizational skills, and the ability to work systematically under time constraints are important. Previous experience in document control within construction, engineering, or a related industry is preferred. A diploma or bachelor’s degree in business administration, engineering, or a related field is advantageous. Ability to work on-site in Cairo, Egypt, collaborate effectively with diverse teams, and adhere to company policies and compliance standards.