Jobs For Faculty Of Commerce Graduates English in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About the Role :</strong><br> <span>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</span><br> <strong>Job Code :<br><span>New 2026OPER-263</span>&nbsp;<br></strong><br><br><p><b> Job Responsibilities:</b></p><br><ul> <li>Receive the new pickups closed in bosta flyers.</li> <li>Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.&nbsp;</li> <li>Receive the shipments(new pickups) on the system and add the tracking numbers on the “Receiving Pickups” sheet.</li> <li>Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li> <li>Add the cash collection and Refund shipments to the courier’s routes. Send the routes directly to the stars’ App.</li> <li>Receive the undelivered shipments on the system and the productivity sheet as well.</li> <li>Get the receiver’s signature and IDs# on delivered shipments with Zero Cod.</li> <li>Get hard copies of returned shipments signed by the business.</li> <li>Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li> <li>Make a verification call on the undelivered shipments or” Canceled” shipments on a daily basis.</li> <li>Cancel the refused shipments on the system.&nbsp;</li> <li>Transfer the canceled orders after exceeding holding period at the hub”24 hours” to sorting facility team through” Transfer to Hub”&nbsp;</li> <li>Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li> <li>Performs related duties as required.</li> </ul><br><p><b>Job Qualifications:</b></p><br><ul> <li>6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li> <li>Only graduates are eligible for this role.</li> </ul><br> </div>

Job Description<br><br> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br><br>operations and consistent execution of picking activities.<br><br> Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br><br>rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br><br>performance.<br><br> Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br><br>ensure adequate staffing based on business demand.<br><br> Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br><br>resolve operational issues, improve customer experience, and maintain service excellence.<br><br> Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br><br>to ensure compliance with company standards, policies, and operational procedures.<br><br> Analyze operational reports and performance trends, identify root causes of performance gaps,<br><br>and implement continuous improvement initiatives to enhance efficiency and customer<br><br>satisfaction.<br><br>Qualifications<br><br> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br><br> 3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br><br> Strong analytical and problem-solving skills.<br><br> Excellent communication and stakeholder management skills.<br><br> Advanced proficiency in Microsoft Excel<br><br> Bility to work in a fast-paced environment and manage multiple priorities.

Key Accountabilities:<br>Develop and execute the mortgage sales strategy to achieve portfolio growth and revenue targets. Lead, coach, and manage the mortgage sales team to maximize productivity and performance. Drive the achievement of sales KPIs, budgets, and profitability objectives. Expand the Bank’s market presence by developing relationships with real estate developers, brokers, and referral partners. Monitor sales pipeline, portfolio performance, and market trends to identify growth opportunities. Ensure a high standard of customer service throughout the mortgage sales journey. Collaborate with Credit, Operations, Risk, and Legal teams to ensure efficient processing and timely disbursement. Ensure full compliance with the Bank’s policies, credit guidelines, and regulatory requirements. Prepare and present sales performance reports, forecasts, and business insights to senior management. Identify and implement initiatives to improve sales processes, customer acquisition, and overall business performance.<br>Qualifications & Experience:<br>Bachelor’s degree in Commerce, Business Administration, Accounting or its equivalence.10+ years of experience in sales or any related field of work, banking experience is a plus.

Job Summary: <br>Supervise the quality monitoring team to ensure compliance with quality standards in all customer calls and interactions, and improve the quality of services provided in accordance with the bank’s policies.<br>Job Responsibilities: Monitor and evaluate employees’ performance in calls and various interactions. Prepare periodic reports on service quality and individual and team performance, and submit them to the direct supervisor. Analyze calls to identify strengths and weaknesses and develop improvement plans for the team. Participate in developing quality standards, policies, and procedures. Provide continuous feedback to employees to enhance performance and improve service quality. Supervise the training of new employees and conduct workshops to strengthen quality-related skills. Monitor the call recording system and the CRM system to ensure data accuracy and proper procedures. Perform any other tasks assigned by the direct manager / department head. Perform any other duties that may be assigned.<br><br>Qualifications:<br>Bachelor’s in Commerce, Economics, Finance, or equivalent. Minimum of 3 years of experience in call centers or customer service.

<p>We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their performance, deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms.</p><p>What s On Your Plate?</p><ul><li>Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.</li><li>Identify, develop, and typically close new sales opportunities.</li><li>Create demand for the organization's products and services by raising their profile with customers.</li><li>Achieve revenue targets by increasing revenue spend per account.</li><li>Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.</li><li>Service quality need to be consistent for all the brands.</li><li>Maintain continuous business relationship with clients/ restaurants</li><li>Provide excellent service and support in order to build strong relationship and resolving operational issues between clients/ restaurant and company.</li><li>Optimize the restaurant content (MOA, Delivery time).</li><li>Maintain regular relationships with various stakeholders from the brand</li><li>Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement.</li><li>Provide and maintain high service levels to the brands to ensure a seamless experience to both customers and partners.</li><li>Work internally with the various departments to ensure all requirements of brand is met.</li><li>Update and maintain a track record of all activities related to the brand on SalesForce.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Minimum 3-5 years full time professional experience in related field.</li><li>Previous experience working in an e-commerce or FMCG company is a plus</li><li>In-depth Knowledge of Food Industry Market and e-commerce.</li><li>Able to analyze data and sales statistics and curate a solution</li><li>Proficient in Excel</li><li>Excellent verbal and written communication skills</li></ul>

Parkville is committed to diversity, equity, and inclusion, and all employees are expected to support these values in all aspects of their work”<br>Job Responsibilities:<br>Stay up to date with market trends in benefits & perks. Research and propose new, relevant benefits that fit our employee demographics and budget. Source, negotiate, and manage deals with external vendors. Ensure accurate tracking of benefits eligibility and utilization. Act as the first point of contact for all benefits-related inquiries. Support in Salary Surveys participation, quotations, and data submission. Support in preparing Job Offers from a total rewards perspective.<br>Job Requirements: <br>Education: Bachelor’s degree in business administration, HR, Commerce, or related field. Experience: 1-2 years of experience in HR, preferably in Compensation & Benefits, HR Operations, or Employee Relations. Experience in the Pharmaceuticals/FMCG industry is a plus. Technical Skills:Good Excel / Google Sheets (VLOOKUP, Pivot Tables are a must). Good understanding of the Egyptian labor market benefits landscape. Experience with HRIS/ERP is a strong plus. (Odoo/Mena Itech/ SAP Success Factors etc.)

Job Purpose :Manage all warehouse operations to ensure efficient receiving, storage, inventory control, and material issuance while maintaining inventory accuracy and supporting business and project requirements.<br>Job Responsibilities:Manage the daily operations of all warehouses. Lead, supervise, and develop the warehouse team. Ensure efficient receiving, storage, issuing, and inventory control. Plan and oversee cycle counts and periodic physical stocktaking. Ensure inventory accuracy and timely reconciliation of discrepancies. Ensure accurate ERP transactions and warehouse documentation. Coordinate with Procurement, Finance, Projects, and other departments. Ensure compliance with company procedures and HSE requirements. Monitor warehouse performance and drive continuous improvement.<br>Job Requirements: Bachelor’s degree in commerce, Business Administration, Supply Chain Management, Logistics, or a related field. Minimum 15 years of experience in warehouse operations. Proven experience managing multiple warehouses and leading warehouse teams. Previous experience in construction or real estate development companies is preferred. Strong knowledge of inventory management, cycle counting, physical stocktaking, and ERP systems. Strong leadership, planning, communication, and problem-solving skills. Proficiency in Microsoft Office, especially Microsoft Excel.

Key Responsibilities:<br>Communicate and coordinate with the Egyptian Exchange (EGX) and the Financial Regulatory Authority (FRA) regarding periodic regulatory requirements. Prepare and coordinate periodic documentation and reports for the Board of Directors, Audit Committee, and Investment Committee meetings. Analyze data, maintain accurate records, and ensure timely submission of all required reports. Monitor deadlines and ensure compliance with regulatory and corporate governance Assist in preparing investor presentations, earnings releases, and quarterly/annual reports. Respond to investor inquiries in a timely and professional manner. Monitor industry trends, market developments, and competitor performance. Work closely with Finance, Legal, Corporate Communications, and Executive Management.<br>Requirements:<br>- Bachelor's degree in Commerce, Business Administration, Finance, Accounting, or a related field.- Previous experience in Investor Relations is preferred, even if it was for a short period.- Fresh candidates with a strong willingness to learn.- Strong Analytical skills and excellent attention to detail.- Proficiency in working with spreadsheets (Excel) and data analysis.- Excellent organizational skills with the ability to manage deadlines and follow up on multiple tasks.

⁩job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player<br><br><br><br><br><br><br>ا

job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

‏⁦⁩job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

???? Professional Service Specialist (L2) – Saa S / ERP???? On-site – Sheraton Al Matar, El Nozha, Cairo<br>At OSOSS, we build powerful Saa S ERP solutions that help businesses manage every aspect of their operations — from POS and e-commerce to inventory, accounting, purchasing, and order management. We're looking for an experienced Professional Service Specialist (L2) who enjoys solving technical challenges, implementing ERP solutions, training customers, and delivering an outstanding onboarding experience.<br>???? Before you apply, please make sure you meet ALL of the below:<br>• Minimum 3 years of experience in software implementation or technical support• At least 2 years of hands-on experience implementing Odoo, ERP, or CRM solutions• Strong customer-facing communication and presentation skills• Experience delivering end-user training and onboarding sessions (Training of Trainers is a strong plus)• Ability to troubleshoot complex technical issues and support enterprise customers• Currently based in Cairo or nearby areas and available to work on-site<br>???? Applications that do not meet these requirements will not be considered.

‏⁦job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary: We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their performance, deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms. What s On Your Plate? Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identify, develop, and typically close new sales opportunities. Create demand for the organization's products and services by raising their profile with customers. Achieve revenue targets by increasing revenue spend per account. Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies. Service quality need to be consistent for all the brands. Maintain continuous business relationship with clients/ restaurants Provide excellent service and support in order to build strong relationship and resolving operational issues between clients/ restaurant and company. Optimize the restaurant content (MOA, Delivery time). Maintain regular relationships with various stakeholders from the brand Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement. Provide and maintain high service levels to the brands to ensure a seamless experience to both customers and partners. Work internally with the various departments to ensure all requirements of brand is met. Update and maintain a track record of all activities related to the brand on SalesForce.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>What Did We Order? Minimum 3-5 years full time professional experience in related field. Previous experience working in an e-commerce or FMCG company is a plus In-depth Knowledge of Food Industry Market and e-commerce. Able to analyze data and sales statistics and curate a solution Proficient in Excel Excellent verbal and written communication skills</p><p></p></section>

‏⁦job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

‏⁦job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

Key Accountabilities:<br>Develop and execute the mortgage sales strategy to achieve portfolio growth and revenue targets. Lead, coach, and manage the mortgage sales team to maximize productivity and performance. Drive the achievement of sales KPIs, budgets, and profitability objectives. Expand the Bank’s market presence by developing relationships with real estate developers, brokers, and referral partners. Monitor sales pipeline, portfolio performance, and market trends to identify growth opportunities. Ensure a high standard of customer service throughout the mortgage sales journey. Collaborate with Credit, Operations, Risk, and Legal teams to ensure efficient processing and timely disbursement. Ensure full compliance with the Bank’s policies, credit guidelines, and regulatory requirements. Prepare and present sales performance reports, forecasts, and business insights to senior management. Identify and implement initiatives to improve sales processes, customer acquisition, and overall business performance.<br>Qualifications & Experience:<br>Bachelor’s degree in Commerce, Business Administration, Accounting or its equivalence.10+ years of experience in sales or any related field of work, banking experience is a plus.

‏⁦‏⁦⁩job description<br>The ideal candidate will help drive our sales operations by approaching new inbound and outbound customers tactically, offering our wide range of solutions and services, and helping them choose what better fits their business needs.<br>Software Sales experience is a must.<br>Responsibilities<br>Identify new businesses and reach out to create interest<br>Generate and qualify new leads<br>Contact potential clients who already shown interest by registering on our free trial to show them the value<br>Prospect new business for e-commerce solutions<br>Educate customers on the value of the solutions<br>Ask qualifying questions and position solutions that best fit customer needs<br>Use sales ERP to ensure direction in the sales cycle<br>Follow up with merchants to further educate and solidify their business plans<br>Attend product training classes to sharpen industry knowledge<br>Cultivate solid relationships and drive customer satisfaction<br>Work with the support team to create and manage excellent customer experiences<br>Qualifications<br>2+ years of experience within selling software solutions “B2B” and lead generation environment<br>Excellent communicator on the phone, email, messaging apps, and face to face!<br>Energetic and hard worker<br>Self-discipline and Pressure management<br>Strong interpersonal skill<br>Team Player

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>As a Live Ops Advisor you will provide exceptional customer service and support to our on ground team. The primary responsibility of this role is to ensure the timely resolution of all rider and picker related issues and to provide guidance and support to riders throughout their order journey.<br><br>Respond promptly and professionally to rider and picker inquiries related to deliveries, payments, technical issues, and complaints through calls, emails, and chat Look into any orders that may need attention and support riders and pickers in handling orders efficiently and troubleshoot issues affecting order fulfillment Identify and escalate repeated patterns of failure points, system-related concerns, or operational inefficiencies to the Escalations team or relevant stakeholders Provide remote support with basic technical troubleshooting related to order management systems, applications, and connectivity issues Maintain accurate records of rider and picker interactions, issue resolutions, and compliance reports to ensure operational transparency and accountability Work closely with the operations and customer service teams to refine support workflows, reduce friction in order handling, and drive operational excellence<br><br>Qualifications<br><br>High school diploma or equivalent; bachelor's degree preferred. Minimum 1+ years of experience in rider support or dispatch roles Strong communication skills in English and Arabic, both verbal and written Ability to work flexible hours, including weekends and holidays Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Ability to work in a fast-paced, dynamic environment with changing priorities and multiple tasks

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Team Leadership &amp; Operational Supervision</b></p><br><br><p>•Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.&nbsp;</p><br><br><p>•Monitor service delivery and lead Controllers to achieve committed performance targets.&nbsp;</p><br><br><p>•Support team members during operational activities and ensure compliance with operational procedures and standards.&nbsp;</p><br><br><p>•Support colleagues and operations teams during degraded operations and emergency scenarios.&nbsp;</p><br><br><p>•Participate in operational training sessions and exercises as required.&nbsp;</p><br><br><p>•Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.</p><br><br><p><b>Fraud Awareness, Revenue Protection &amp; Cash Handling</b></p><br><br><p>•Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.&nbsp;</p><br><br><p>•Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.&nbsp;</p><br><br><p>•Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.&nbsp;</p><br><br><p>•Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.&nbsp;</p><br><br><p>•Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.&nbsp;</p><br><br><p>•Communicate tariff changes and revenue-related updates to passengers and relevant departments.&nbsp;</p><br><br><p>•Remain accountable for cash handling activities during assigned duties.&nbsp;</p><br><br><p>•Perform cash consolidation activities at the end of shifts.</p><br><br><p><b>Operations Support &amp; Customer Service</b></p><br><br><p>•Provide a high standard of customer service and proactive passenger information.&nbsp;</p><br><br><p>•Explain the operation of fare machines, elevators, and other station equipment to passengers when required.&nbsp;</p><br><br><p>•Provide mobility assistance to passengers when required.&nbsp;</p><br><br><p>•Assist in crowd management activities and minimize queuing at station gate lines.&nbsp;</p><br><br><p>•Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.</p><br><br><p><b>Safety, Security &amp; Incident Reporting</b></p><br><br><p>•Apply a positive safety culture within trains and stations.&nbsp;</p><br><br><p>•Report potential safety hazards and take appropriate action when required.&nbsp;</p><br><br><p>•Report operational incidents, serious offenses, and security concerns promptly to supervisors.&nbsp;</p><br><br><p>•Follow instructions and guidance provided by supervisors and management.&nbsp;</p><br><br><p>•Carry out any additional duties or assignments delegated by superiors.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.&nbsp;</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.&nbsp;</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.&nbsp;</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in commerce, Accounting, Finance, or related field.</p><br><br><p>•Proficiency in Arabic; basic English communication skills are preferred.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Knowledge of revenue protection procedures, operational control practices, and customer service standards.&nbsp;</p><br><br><p>•Understanding of operational safety procedures, incident reporting, and crowd management practices.&nbsp;</p><br><br><p>•Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.&nbsp;</p><br><br><p>•Good communication, leadership, and conflict-resolution skills.</p><br><br><p><b>EXPERIENCE</b>:</p><br><br><p>•3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.&nbsp;</p><br><br><p>•Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.&nbsp;</p><br><br><p>•Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.&nbsp;</p><br><br><p>•Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.&nbsp;</p><br><br><p>•Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.&nbsp;</p><br><br><p>•Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</p><br><br><br> </div>