Job Description

 Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily

operations and consistent execution of picking activities.

 Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation

rate, substitutions, quality, and SLA compliance, while implementing action plans to improve

performance.

 Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to

ensure adequate staffing based on business demand.

 Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to

resolve operational issues, improve customer experience, and maintain service excellence.

 Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors

to ensure compliance with company standards, policies, and operational procedures.

 Analyze operational reports and performance trends, identify root causes of performance gaps,

and implement continuous improvement initiatives to enhance efficiency and customer

satisfaction.

Qualifications

 Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.

 3–5 years of experience in Operations, Retail, E-commerce, Grocery,

 Strong analytical and problem-solving skills.

 Excellent communication and stakeholder management skills.

 Advanced proficiency in Microsoft Excel

 Bility to work in a fast-paced environment and manage multiple priorities.