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Job Title: Operations Manager Industry: Marketing / Advertising Agency Location: Heliopolis, Cairo, Egypt Employment Type: Full-Time, Onsite Reports To: General Manager / CEOAbout the Role We are seeking a highly organized and results-driven Operations Manager to oversee our agency’s day-to-day operations. In this role, you will be the backbone of our marketing operations, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will bridge the gap between creative teams, account management, and senior leadership to optimize workflows and drive business efficiency. Key Responsibilities Operational Strategy & Management:Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Oversee agency workflows, resource allocation, and capacity planning to ensure optimal utilization of creative and account teams. Establish and enforce standard operating procedures (SOPs) to improve efficiency and reduce bottlenecks. Manage vendor relationships (printers, media buyers, production houses) and negotiate contracts to ensure cost-effectiveness. Project & Campaign Management:Oversee the lifecycle of marketing campaigns from brief to execution, ensuring all deliverables meet client expectations and deadlines. Collaborate with Account Managers and Creative Directors to forecast project timelines and resource needs. Monitor project budgets and profitability, flagging potential overruns to the finance team. Team Leadership & HR Support:Lead and mentor the operations and administrative support staff. Facilitate cross-departmental communication between Creative, Accounts, Digital, and Finance teams. Assist in recruiting, training, and onboarding new operational staff. Financial & Compliance:Manage operational budgets, track expenses, and prepare regular performance reports for senior management. Ensure the agency complies with all legal and regulatory requirements related to marketing and advertising in Egypt. Oversee facility management for the Heliopolis office (maintenance, supplies, IT coordination). Requirements & Qualifications Education:Bachelor’s degree in Business Administration, Marketing, Management, or a related field. MBA or relevant certification (e.g., PMP, Lean Six Sigma) is a plus. Experience:5+ years of experience in operations management, preferably within a Marketing Agency, Advertising, or Media environment. Proven track record of managing multiple projects simultaneously in a fast-paced environment. Skills & Competencies:Language: Excellent command of written and spoken English and Arabic. Technical: Proficiency in project management tools (Asana, Trello, Monday.com, or Jira) and CRM software. Strong MS Excel/Google Sheets skills. Soft Skills: Exceptional leadership, problem-solving, and decision-making abilities. High emotional intelligence and conflict resolution skills. Financial Acumen: Experience with budgeting, forecasting, and P&L management. Working Conditions Location: Heliopolis, Cairo. (This is a fully onsite Hours: Standard working hours are Saturday–Thursday, 9:00 AM – 6:00 PM. Occasional overtime may be required during peak campaign periods. Environment: Fast-paced, creative, and collaborative office environment.

Job Purpose <br>The Regional Accounts Receivable Specialist will manage revenue collection, dealer/distributor billing, electronic invoicing compliance, and payment reconciliation processes across Egypt and expanded regional MENA markets. This role ensures timely collections across direct B2C subscriptions, B2B commercial accounts (hotels, cafes, real estate developments), and third-party distribution partners, supporting cash flow while adhering to local and regional tax regulations (e.g., ETA E-Invoicing in Egypt, ZATCA in KSA, UAE VAT and regional VAT). <br>Key Responsibilities Billing & Revenue Accounting:<br>Prepare, process, and issue accurate tax invoices to B2B clients, corporate accounts, and commercial distribution partners across regional markets. Manage compliance with local electronic invoicing systems, including the Egyptian Tax Authority (ETA) E-Invoicing portal and regional equivalents (e.g., KSA ZATCA, UAE VAT, etc.). Reconcile daily payment gateway collections (digital subscriptions, credit card transactions, digital wallets) across multiple currencies against subscriber activation records. Manage customer refunds for B2C customers in coordination with Call Center team.<br>Collections & Debt Management:<br>Monitor regional Accounts Receivable aging reports continuously and actively pursue overdue multi-country B2B and commercial balances. Resolve cross-border billing queries, payment discrepancies, and short payments in coordination with Customer Care and Sales teams. Perform credit evaluations for regional commercial entities seeking corporate packages. <br>Reconciliation & Reporting:<br>Reconcile sub-ledgers against the general ledger across multiple regional entities during month-end closing procedures. Account for dealer commissions, channel partner holdbacks, FX gains/losses, and multi-bank transaction fees. Prepare weekly and monthly AR status reports, aging schedules, and cash collection forecasts for senior regional leadership. <br>Compliance & Audit:<br>Ensure compliance with Egyptian Accounting Standards (EAS), IFRS, local tax regulations across regional operations, internal financial controls, and regional governance practices. Coordinate with internal and external auditors during periodic reviews by providing supporting schedules and proof of receipts across all assigned territories. <br>Qualifications & Key Requirements:Education Bachelor’s degree in Accounting, Finance, or a relevant field. Experience3–5 years of AR experience in Media, Telecom, Saa S, or Subscription/B2C services, preferably handling regional (MENA) operations. Systems Expertise Hands-on experience with Enterprise ERP systems (Oracle, SAP, or Microsoft Dynamics). Proficiency in the ETA E-Invoicing Portal and familiarity with regional e-invoicing/tax portals. Skills Advanced Microsoft Excel (Pivot tables, VLOOKUP/XLOOKUP, financial modeling). Detail-oriented with strong analytical and problem-solving abilities. Languages Fluent in Arabic and professional proficiency in English. <br>Preferred Competencies Deep understanding of high-volume digital payment reconciliations across regional payment gateways, multi-currency processing, digital wallets, and direct debits. Strong negotiation and cross-cultural interpersonal skills for regional corporate collections. Solid knowledge of cross-border withholding tax (WHT) and regional VAT frameworks.

Company Description Module Construction specializes in delivering high-quality finishes for stylish and luxurious homes, offering contemporary and trendy interior designs. Our focus is on creating prime residential units with a commitment to precision and excellence. We pride ourselves on ensuring flawless attention to detail and providing our clients with superior craftsmanship.<br>Role Summary: We are seeking a highly skilled and presentable Senior Technical Design & Sales Engineer to join our New Cairo showroom. In this hybrid role, you will be the driving force behind our "Engineering-Led Luxury Interiors" philosophy. You will not only create flawless technical details for high-end woodwork and cabinetry but also lead a team of junior designers and act as the face of the brand for our A+ clients, translating complex engineering into compelling sales narratives.<br>Role Description:1. Technical Design & Engineering (The Core) Produce precise, error-free shop drawings, 3D views, and comprehensive Bills of Materials (BOM) for kitchens, dressing rooms, and architectural woodwork. Develop advanced technical detailing with a strict adherence to manufacturing tolerances ($\pm$0.5mm), focusing particularly on solid wood mechanics, high-end hardware integration, and seamless jointing. Ensure all designs align with the brand’s minimalist, architectural aesthetic and standard configurations 2. Team Leadership & Mentorship Supervise, review, and approve the daily output of junior technical engineers and designers. Provide ongoing mentorship to elevate the team's drafting standards and ensure all production files sent to the factory are 100% accurate . Streamline the design-to-production workflow to eliminate material waste.3. Client Relations & Showroom Sales (The Frontline) Welcome premium clients and interior designers to the showroom, providing an exceptional, high-touch consultation experience. Expertly explain the structural integrity, material choices ( solid wood vs. alternatives, high-gloss finishes), and internal hardware mechanisms that differentiate our luxury products. Translate client requirements into functional, aesthetic layouts, present photorealistic renders, and successfully close sales to meet monthly showroom targets.<br>Qualifications:Education: Bachelor’s degree in architecture, Interior Design, Applied Arts, or a related engineering field. Experience: Minimum 5-7 years of proven experience in technical detailing and manufacturing of high-end kitchens, Dressing, and custom furniture. Software Mastery: Expert proficiency in Auto CAD, 3ds Max, Sketch Up and architectural visualization tools. Familiarity with AI-driven design workflows for rapid conceptualization and rendering is a strong advantage. Technical Knowledge: Deep understanding of woodwork joinery, CNC manufacturing limitations, smart nesting, and premium hardware systems (e.g., Blum, Hettich, Salice). Sales Acumen: Exceptional interpersonal and presentation skills with a proven track record in high-ticket B2B and B2C sales. Attributes: Highly organized, detail-oriented, presentable, and capable of functioning effectively under pressure while maintaining a professional demeanor with VIP clients.

Role Purpose:To ensure excellent customer service and efficient logistics execution by managing customer orders, coordinating shipments, supporting supply chain operations, and maintaining seamless communication between customers, suppliers, warehouses, and internal stakeholders. The role is critical in ensuring on-time delivery, operational efficiency, and customer satisfaction across assigned business segments.<br>Key Responsibilities:1. Customer Service Management Receive, process, and monitor customer orders accurately and on time Act as the main point of contact for customer inquiries related to:Orders Deliveries Product availability Complaints and claims Provide proactive updates on order and shipment status Coordinate with sales teams to ensure customer expectations are managed effectively Ensure high service levels and customer satisfaction2. Sales Order (SO) Processing Create and manage Sales Orders in ERP systems (JDE or equivalent) Verify pricing, quantities, payment terms, and delivery requirements Coordinate order confirmations and delivery scheduling Monitor pending orders and resolve system or operational issues3. Logistics Coordination Coordinate local and international shipments with freight forwarders and transport providers Follow up on inbound and outbound deliveries Support import/export logistics activities and shipment tracking Ensure proper delivery planning with warehouses and transport partners Monitor transportation performance and delivery timelines4. Warehouse & 3PL Coordination Coordinate with warehouse and 3PL providers to ensure:Timely dispatch Accurate stock handling Batch and expiry control Monitor stock movements and delivery execution Support inventory accuracy and operational efficiency5. Documentation & Compliance Ensure accuracy of logistics and shipping documentation:Commercial invoices Packing lists Delivery notes Shipping documents Support customs clearance documentation when required Ensure compliance with company procedures and local regulations6. Cross-Functional Coordination Work closely with:Supply Chain Sales Finance Warehousing Regulatory teams Support business continuity through cross-functional backup within the team<br>Key Performance Indicators (KPIs):On-time delivery performance (OTIF) Order processing accuracy Customer satisfaction level Order cycle time Delivery lead time adherence Claims and complaint resolution time<br>Required Qualifications & Skills:Education:Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field Experience:1- 2 years of experience in:Customer service Logistics coordination Supply chain operations Experience in chemicals, FMCG, or industrial distribution is preferred Technical Skills:ERP system knowledge (JDE preferred) Good knowledge of logistics and order management processes Strong Excel and reporting skills Understanding of import/export procedures is an advantage Soft Skills:Strong communication and coordination skills Customer-oriented mindset Problem-solving and multitasking abilities Attention to detail and sense of urgency Ability to work under pressure in a fast-paced environment Key Competencies:Customer Focus Accountability Collaboration Operational Excellence Flexibility & Adaptability Proactive Communication

Company Description Module Construction specializes in delivering high-quality finishes for stylish and luxurious homes, offering contemporary and trendy interior designs. Our focus is on creating prime residential units with a commitment to precision and excellence. We pride ourselves on ensuring flawless attention to detail and providing our clients with superior craftsmanship.<br>Role Summary: We are seeking a highly skilled and presentable Senior Technical Design & Sales Engineer to join our New Cairo showroom. In this hybrid role, you will be the driving force behind our "Engineering-Led Luxury Interiors" philosophy. You will not only create flawless technical details for high-end woodwork and cabinetry but also lead a team of junior designers and act as the face of the brand for our A+ clients, translating complex engineering into compelling sales narratives.<br>Role Description:1. Technical Design & Engineering (The Core) Produce precise, error-free shop drawings, 3D views, and comprehensive Bills of Materials (BOM) for kitchens, dressing rooms, and architectural woodwork. Develop advanced technical detailing with a strict adherence to manufacturing tolerances ($\pm$0.5mm), focusing particularly on solid wood mechanics, high-end hardware integration, and seamless jointing. Ensure all designs align with the brand’s minimalist, architectural aesthetic and standard configurations 2. Team Leadership & Mentorship Supervise, review, and approve the daily output of junior technical engineers and designers. Provide ongoing mentorship to elevate the team's drafting standards and ensure all production files sent to the factory are 100% accurate . Streamline the design-to-production workflow to eliminate material waste.3. Client Relations & Showroom Sales (The Frontline) Welcome premium clients and interior designers to the showroom, providing an exceptional, high-touch consultation experience. Expertly explain the structural integrity, material choices ( solid wood vs. alternatives, high-gloss finishes), and internal hardware mechanisms that differentiate our luxury products. Translate client requirements into functional, aesthetic layouts, present photorealistic renders, and successfully close sales to meet monthly showroom targets.<br>Qualifications:Education: Bachelor’s degree in architecture, Interior Design, Applied Arts, or a related engineering field. Experience: Minimum 5-7 years of proven experience in technical detailing and manufacturing of high-end kitchens, Dressing, and custom furniture. Software Mastery: Expert proficiency in Auto CAD, 3ds Max, Sketch Up and architectural visualization tools. Familiarity with AI-driven design workflows for rapid conceptualization and rendering is a strong advantage. Technical Knowledge: Deep understanding of woodwork joinery, CNC manufacturing limitations, smart nesting, and premium hardware systems (e.g., Blum, Hettich, Salice). Sales Acumen: Exceptional interpersonal and presentation skills with a proven track record in high-ticket B2B and B2C sales. Attributes: Highly organized, detail-oriented, presentable, and capable of functioning effectively under pressure while maintaining a professional demeanor with VIP clients.

Job Purpose <br>The Regional Accounts Receivable Specialist will manage revenue collection, dealer/distributor billing, electronic invoicing compliance, and payment reconciliation processes across Egypt and expanded regional MENA markets. This role ensures timely collections across direct B2C subscriptions, B2B commercial accounts (hotels, cafes, real estate developments), and third-party distribution partners, supporting cash flow while adhering to local and regional tax regulations (e.g., ETA E-Invoicing in Egypt, ZATCA in KSA, UAE VAT and regional VAT). <br>Key Responsibilities Billing & Revenue Accounting:<br>Prepare, process, and issue accurate tax invoices to B2B clients, corporate accounts, and commercial distribution partners across regional markets. Manage compliance with local electronic invoicing systems, including the Egyptian Tax Authority (ETA) E-Invoicing portal and regional equivalents (e.g., KSA ZATCA, UAE VAT, etc.). Reconcile daily payment gateway collections (digital subscriptions, credit card transactions, digital wallets) across multiple currencies against subscriber activation records. Manage customer refunds for B2C customers in coordination with Call Center team.<br>Collections & Debt Management:<br>Monitor regional Accounts Receivable aging reports continuously and actively pursue overdue multi-country B2B and commercial balances. Resolve cross-border billing queries, payment discrepancies, and short payments in coordination with Customer Care and Sales teams. Perform credit evaluations for regional commercial entities seeking corporate packages. <br>Reconciliation & Reporting:<br>Reconcile sub-ledgers against the general ledger across multiple regional entities during month-end closing procedures. Account for dealer commissions, channel partner holdbacks, FX gains/losses, and multi-bank transaction fees. Prepare weekly and monthly AR status reports, aging schedules, and cash collection forecasts for senior regional leadership. <br>Compliance & Audit:<br>Ensure compliance with Egyptian Accounting Standards (EAS), IFRS, local tax regulations across regional operations, internal financial controls, and regional governance practices. Coordinate with internal and external auditors during periodic reviews by providing supporting schedules and proof of receipts across all assigned territories. <br>Qualifications & Key Requirements:Education Bachelor’s degree in Accounting, Finance, or a relevant field. Experience3–5 years of AR experience in Media, Telecom, Saa S, or Subscription/B2C services, preferably handling regional (MENA) operations. Systems Expertise Hands-on experience with Enterprise ERP systems (Oracle, SAP, or Microsoft Dynamics). Proficiency in the ETA E-Invoicing Portal and familiarity with regional e-invoicing/tax portals. Skills Advanced Microsoft Excel (Pivot tables, VLOOKUP/XLOOKUP, financial modeling). Detail-oriented with strong analytical and problem-solving abilities. Languages Fluent in Arabic and professional proficiency in English. <br>Preferred Competencies Deep understanding of high-volume digital payment reconciliations across regional payment gateways, multi-currency processing, digital wallets, and direct debits. Strong negotiation and cross-cultural interpersonal skills for regional corporate collections. Solid knowledge of cross-border withholding tax (WHT) and regional VAT frameworks.

About UsDaftra - دفترة is a leading cloud-based Saa S provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices. At Daftra, we simplify business operations by empowering organizations with flexible systems that grow with their needs backed by strong engineering, product excellence, and customer-centric innovation.<br>Objective of the Position:Lead and develop the ERP Sales team to achieve sales targets by driving performance, optimizing sales operations, coaching team members, and supporting strategic customer opportunities while ensuring compliance and contributing to sustainable business growth.<br>Key Responsibilities:Team Leadership & Development • Oversee the daily activities and performance of the Sales Account Managers to ensure alignment with company objectives.• Monitor team performance, identify skill gaps, and design tailored development plans for continuous improvement.• Deliver regular coaching sessions and create actionable plans to elevate underperformers and unify team performance.• Support recruitment and onboarding processes, including shadowing programs, to ensure seamless integration of new hires. Sales Performance & Operations • Analyze key sales metrics (e.g., conversion rates, deal values, sales cycle duration, outreach effectiveness) and recommend actionable improvements.• Ensure sales processes and closed deals adhere to company sales policies and compliance standards.• Audit and enhance data entry accuracy and consistency in our tools (CRM, Portal and communication tools) promote best practices for internal communication and documentation.• Use the department’s existing tools to automate routine tasks and help the team work more efficiently• Proactively identify operational or sales obstacles and work collaboratively with relevant departments to resolve them promptly. Client Engagement & Strategic Growth • Support Sales Account Managers in high-value enterprise deals and attend client meetings when necessary.• Manage escalated customer issues to ensure timely and satisfactory resolution.• Support reseller and partner programs to grow the market and explore new opportunities• Oversee team attendance and scheduling to align with resource planning needs.<br>Required Qualifications:Education & Experience: Bachelor’s degree in in Marketing٫ Business or related field. Minimum of 4 years of experience in sales account management., preferably in the Saa S industry. Proven experience in Managing Sales Teams at least 2 years,Technical Skills: Use CRM (e.g. Hub Spot) effectively for data accuracy and sales tracking. Leverage data analysis and business intelligence tools to monitor and improve team performance. Advanced data analysis and visualization skills (e.g., Excel, Power BI). Strong in creating Presentation Material using (Canva, Power Point, etc..) Soft Skills: • Strong leadership and team management skills.• Excellent problem-solving and decision-making abilities.• Effective communication and presentation skills.• Attention to detail and a commitment to excellence.• Strong Presentation skills.<br>Why Join Daftra?- USD Salary- Transportation allowance- Career growth- MBA discount- Gym membership- Friendly environment

Responsible for analyzing market trends and presenting recommendations based on findings. Responsible for monitoring and communicating developments in the banking industry that may have an impact on QNB Egypt.<br>Duties & Responsibilities:1. Gather and study relevant market and competitors’ information, using internal and external data sources, to review market position and determine threats.2. Conduct regular calls / visits to obtain informative data about banking products.3. Utilize all in-house tools to obtain and analyze the substantial amount of relevant, needed, and timely data as well as partnership with third parties to obtain deep insights.4. Observe the financial services market, both locally and globally, and review ad hoc analysis to provide market insights, including new products, trends and pricing.5. Analyze the local and international Digital and startups’ practices.6. Conduct Mystery shopping activities to generate market insights.7. Study the financial services market, both locally and globally, and review ad hoc analysis to provide market insights, including new products, trends and pricing.8. Prepare quarterly reports on QNB responsiveness to local and international market offering. 9. Conduct comprehensive market research for all segments on monthly basis.10. Guide the team to conduct the regular research activities along with the required analysis and recommendations such as ALCO research, Annual tariffs preparation …etc.11. Prepare analysis & regulatory reports, along with the weekly news and EGP interest rates weekly surveys.12. Conduct & abide by the agreed upon timeline of all periodic reports/market research/market analysis/ surveys required through the year for all Business line Sectors such as Retail, SME, Corporate, digital, financial inclusion… etc13. Perform any other tasks/missions that might be requested/needed relevant to the Market intelligence/Research duties that were not mentioned above.14. Cooperate with other entities (Communications Department, Purchasing Department, third parties, suppliers…etc) to guarantee smooth flow of information and material.15. Adhere to QNB policies & procedures in order to guarantee that QNB business in conducted in compliance with Local Laws, Internal Rules & Regulations, as well as International Standards.16. Apply Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible<br>Dimensions of the Job:The job serves all the activities associated with developing and executing all QNB research and analysis.<br>Functional Relationships (Work Contacts):<br>External:Customers External agencies<br>Internal:Branches Network Bank Departments<br>Job Specifications:<br>Education:Bachelor's degree in business administration, or Commerce with a concentration in Marketing.<br>Experience:3 - 5 years of experience in a relevant field with excellent knowledge of banking products in the market for Market Intelligence Lead Less than 1 year of experience in a relevant field with excellent knowledge of banking products in the market for the Market Intelligence Executive<br>Skills:Strong communication and presentation skills Strong interpersonal skills Perfect analytical and observational skills Ability to work independently on multiple projects Fluency in Arabic and English written/spoken Very good computer skills<br>Working Conditions:External visits for full market knowledge.

Narrative Description:Responsible for acquiring new Mortgage Finance loans to increase bank market share, pursue new business opportunities through real estate brokers & real estate developers to maximize mortgage productivity and profitability. Duties & Responsibilities: 1) Responsible for achievement of Mortgage Finance set target through effective planning and budgeting.2) Initiate new business through approaching real estate brokers and developers and propose co-branding deals to reach a higher market share.3) Approach and maintain a proper relationship with the reputable real estate developers to ensure developing a leading position in the market.4) Conduct regular calls and visits to the clients, real estate developers and real estate brokers to promote different mortgage programs.5) Scan the market to identify primary and secondary mortgage opportunities.6) Attract potential mortgage clients by applying efficient sales techniques to develop long term relationships between clients and the bank.7) Continuously propose initiatives & tactics to enhance the Mortgage Finance portfolio & maximize productivity and profitability.8) Attend conferences and exhibitions with the purpose of boosting Mortgage Finance activities within the bank and being updated with the market trends.9) Possess excellent knowledge of the Mortgage Finance products & Real Estate market aspects to facilitate the fulfillment of client’s needs.10) Responsible for generating new business ideas to assist in acquiring new Mortgage Finance facilities.11) Maintain coordination with the concerned stakeholders to follow up on Mortgage Finance files till loan disbursement.12) Ensure accurate and complete documents’ fulfillment to enable requests to be processed in a timely manner.13) Provide status update reports on a regular basis (i.e. visit reports, outdoor visits feedback, file updates, etc...)14) Adopt policies and procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards.15) Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.16) Reach out to attract customer/leads through constant calls and visits to achieve set KPIs17) Act as the focal person /expertise of Mortgage Finance within the assigned group18) Attend appointments on daily basis and ensure regular follow up with the customers to maximum mortgage production19) Conduct regular calls and visits to assigned branches within scope to ensure their awareness of mortgage finance programs<br>Dimensions of the Job:10 Visits per week4 Booked files per month<br>Functional Relationships (Work Contacts):Internal: Bank Departments<br>External: Real Estate Developers Real Estate Brokers Visits (Individuals / Companies) Mortgage / Real Estate Events and Exhibitions<br>Limits of Authority: N/AJob Specifications:Education: Bachelor’s Degree in business administration or Economics.<br>Experience:Relationship Manager > Minimum 1 year of Experience in Retail Banking Senior Relationship Manager > Minimum of 3 years of Experience<br>Skills:Excellent Communication Skills. Excellent Negotiation & Persuasion Skills Excellent Computer Skills. Excellent Analytical, Research and Innovational Skills. Good Presentation Skills. Meeting job requirements and deadlines efficiently. Compile all parts of assigned work with accuracy and precision.<br>Working Conditions: Regular Outside Visits

United Delta for Information Technology is a premier digital transformation provider headquartered in the Kingdom of Saudi Arabia, with an international presence in the UAE, Egypt, and the Netherlands. The company specializes in hyperautomation, enterprise data solutions, airport transformation, and intelligent Salesforce-based applications. United Delta supports clients with tailored consultancy, near-shoring and offshoring services, and end-to-end implementation of digital transformation initiatives. The organization leverages cutting-edge tools and technologies to drive innovation and provides comprehensive training and support to ensure smooth adoption. Team members join a fast-evolving environment focused on efficiency, excellence, and impactful digital change.<br>Senior Software Project Manager<br>Reports To:Head of Delivery & Operations Role Purpose:The Software Project Manager is responsible for leading the successful planning, execution, governance, and delivery of software development projects, ensuring they are completed on time, within scope, within budget, and in alignment with approved business cases and profitability targets. The role serves as the primary point of accountability for project delivery, coordinating cross-functional teams including Software Development, Architecture, Quality Assurance, Dev Ops, Cybersecurity, Business Analysis, and Product Management to deliver high-quality software solutions. The Software Project Manager is expected to drive Agile delivery excellence, enforce project governance and CMMI standards, optimize the use of project management tools such as Jira and Microsoft Project, and maintain financial discipline throughout the project lifecycle. Success in this role is measured by predictable delivery, customer satisfaction, operational excellence, and sustainable project profitability. Key Responsibilities:1. Project Delivery & Agile Leadership:Lead end-to-end software delivery across the Software Development Life Cycle (SDLC) using Agile, Scrum, Kanban, or Hybrid methodologies. Drive sprint planning, backlog refinement, sprint reviews, retrospectives, and daily stand-ups to maximize delivery predictability and team productivity. Ensure projects are delivered on schedule, within scope, budget, and agreed quality standards. Identify, manage, and proactively resolve delivery risks, dependencies, technical challenges, and scope changes. Drive continuous delivery and continuous improvement practices across all project teams.2. Project Planning & Governance:Develop and maintain comprehensive project plans, delivery roadmaps, milestone schedules, and resource plans using Microsoft Project and Jira. Establish project governance structures, reporting mechanisms, communication plans, and decision-making frameworks. Configure and maintain Jira projects, workflows, dashboards, roadmaps, and reporting to provide real-time visibility into project performance. Ensure accurate effort estimation, capacity planning, resource allocation, and schedule forecasting. Monitor project progress against approved baselines and implement corrective actions when variances occur.3. Financial Management & Commercial Accountability:Own the financial performance of assigned projects, ensuring alignment with approved business cases and profitability objectives. Monitor project budgets, resource utilization, delivery costs, revenue recognition, and gross margin throughout the project lifecycle. Identify financial risks early and implement mitigation strategies to protect project profitability. Evaluate commercial impacts of scope changes and support contract and change request negotiations. Collaborate with Sales, Finance, and Delivery leadership to maximize project return on investment (ROI).4. Delivery Excellence & Process Compliance:Ensure compliance with United Delta Delivery Operating System (UD-DOS), CMMI standards, and organizational project governance policies. Integrate Project Planning, Risk Management, Quality Assurance, Configuration Management, and Change Management into daily project execution. Maintain complete project documentation, traceability, and audit readiness. Lead continuous improvement initiatives and contribute to organizational process maturity. Promote standardization, reusable assets, and best practices across delivery teams.5. Stakeholder Management & Executive Reporting:Build and maintain strong relationships with customers, executive sponsors, and internal stakeholders. Provide accurate and timely executive reporting covering project health, milestones, financial performance, risks, issues, and mitigation plans. Facilitate Steering Committee meetings and executive governance sessions. Manage stakeholder expectations and ensure proactive communication throughout the project lifecycle. Support strategic decision-making through data-driven reporting and recommendations.6. Leadership & Team Management:Lead and mentor multidisciplinary software delivery teams. Foster a culture of accountability, ownership, collaboration, innovation, and continuous learning. Coordinate activities across Software Development, Solution Architecture, Dev Ops, QA, Business Analysis, Infrastructure, and Cybersecurity teams. Ensure effective knowledge transfer, documentation, succession planning, and business continuity. Support team capability development through coaching and performance feedback. Qualifications & Experience:Education:Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a related discipline. Professional Certifications (Preferred):PMP (Project Management Professional) PMI-ACPCertified Scrum Master (CSM) SAFe Agilist or SAFe Scrum Master ITIL Foundation Experience:Minimum 10 years of progressive experience in software development and project management. At least 5 years managing large-scale enterprise software implementation projects. Proven experience managing Agile software delivery teams. Strong understanding of software engineering principles, SDLC methodologies, and enterprise solution architecture. Advanced proficiency with Jira (Advanced Roadmaps, Dashboards, Workflow Configuration) and Microsoft Project. Experience managing project financials, business cases, budgets, forecasting, and profitability. Working knowledge of CMMI and experience supporting audits or process appraisals. Excellent leadership, communication, negotiation, and stakeholder management skills. Fluent in written and spoken English. Key Objectives:Deliver software projects on time, within scope, budget, and approved quality standards. Achieve predictable Agile delivery through disciplined planning, governance, and proactive risk management. Ensure compliance with United Delta Delivery Operating System (UD-DOS) and CMMI standards. Protect and improve project profitability through disciplined financial management and commercial governance. Build high-performing, resilient, and collaborative software delivery teams. Improve customer satisfaction through consistent delivery excellence and transparent communication. Drive continuous improvement, operational efficiency, and organizational process maturity. Key Performance Indicators (KPIs):1. Delivery Performance:On-Time Project Delivery (%) Sprint Goal Achievement (%) Milestone Achievement Rate (%) Schedule Variance (SV) Delivery Predictability Index2. Quality:Defect Density Post-Release Defect Rate First-Time Acceptance Rate Rework Percentage Technical Debt Index3. Resource Management:Resource Utilization (%) Capacity Forecast Accuracy (%) Sprint Velocity Stability Jira & Microsoft Project Data Accuracy (%)4. Financial Performance:Project Gross Margin (%) Margin Variance (%) Budget Adherence (%) Cost Variance (CV) Revenue Recognition Accuracy Business Case ROI Achievement5. Governance & Process:UD-DOS Compliance Score CMMI Compliance Score Audit Readiness Score Change Request Turnaround Time Documentation Completeness (%)6. Customer Success:Customer Satisfaction (CSAT) Net Promoter Score (NPS) Escalation Frequency Escalation Resolution Time Customer Acceptance Rate Stakeholder Satisfaction Score7. Continuous Improvement:Lessons Learned Implementation Rate Standard Asset Reuse (%) Process Improvement Initiatives Completed Knowledge Transfer Success Rate

JOB PURPOSE:The Project Engineering Lead is responsible for managing projects throughout the Design and Construction phases. He/she ensures that all project parameters and construction schedules are met. RESPONSIBILITIES:Communicate project information to brand designers and coordinators, including As-Built Drawings, LOD, Design Manuals/Guidelines, and other relevant documents, to ensure designs are completed according to actual site conditions and LL standards. Receive drawings from brand designers and coordinators, managing coordination with brand managers, LL, public authorities, and MEP consultants. Assist in construction permits and launch construction work on-site. -Receive materials on-site, monitor storing and warehousing activities, as well as quantity take-off from the site for final account settlement. Approve payment and quantities’ verification and ensure proper settlement (final settlement and defect liability period). Guide, and monitor day-to-day work, ensuring compliance with quality, safety, and security standards at all times. Supervise the compilation and effective rectification of snag lists and handover completed jobs to the retail management department. Receive quotes for minor works and takes appropriate action. Manage material procurement and delivery in coordination with the procurement department. Prepare Bills of Quantities (BOQ) based on received designs and with reference to previous projects. BEHAVIORAL COMPETENCIES:Business Insight:Applies knowledge of business and the marketplace to advance the organization's goals. For example, understands the main business fundamentals. Tries to learn the organization's key drivers, industry developments, and trends; seeks guidance to understand choices. Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Resourcefulness:Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities. Ensures Accountability:Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. Collaborates:Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others. Communicates Effectively:Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. Being Resilient:Rebounds from setbacks and adversity when facing difficult situations. For example, skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks. LANGUAGE & TECHNICAL SKILLS:Language Proficiency:Fluency in English. Technical Skills:Proficiency in MS Office, Auto CAD and a Project Scheduling Tools (such as MS Project, Primavera or other). EDUCATION:Bachelor's degree in Civil Engineering, or Architecture, or related field. EXPERIENCE:General Experience Six to eight years of experience in retail/F&B stores fit-out, or a similar role. Experience in MEP is a plus. Managerial Experience Three years of experience in a managerial role.

Key Responsibilities<br>1. Organization Development<br>Lead the development and continuous review of the company’s organizational structure in alignment with business strategy. Conduct organization design and workforce analysis to ensure efficiency and optimal utilization of resources. Develop and maintain job descriptions, job profiles, and job evaluation frameworks. Review reporting lines, spans of control, and organizational layers and recommend improvements. Support organizational transformation and change management initiatives.2. Performance Management Lead the design, implementation, and continuous improvement of the Performance Management System. Establish and review KPIs and performance objectives across departments. Ensure alignment between individual, departmental, and organizational objectives. Monitor performance management cycles and provide guidance to managers. Analyze performance results and identify organizational development opportunities.3. Talent & Career Development Develop and implement talent management and succession planning programs. Establish career paths and career development frameworks for critical positions. Identify high-potential employees and support the development of talent pools. Partner with management to develop Individual Development Plans (IDPs). Design and implement competency-based development initiatives.4. Competency Management Develop and maintain competency frameworks for different functions and job levels. Conduct competency gap assessments and recommend appropriate development actions. Integrate competencies into recruitment, performance management, learning, and career development processes.5. Training & Development Conduct organizational training needs analysis in coordination with business leaders. Develop annual learning and development plans based on identified gaps. Evaluate training effectiveness and measure learning impact. Support leadership and management development programs.6. Employee Engagement & Culture Lead employee engagement initiatives and organizational culture programs. Conduct employee engagement surveys and analyze results. Develop action plans based on employee feedback and engagement findings. Support initiatives aimed at improving employee experience, retention, and organizational culture.7. HR Policies & Processes Develop, review, and update HR policies, procedures, and processes related to OD. Ensure HR practices are standardized and aligned with organizational requirements. Identify opportunities for HR process improvement and automation. Ensure compliance with internal policies and applicable labor regulations.8. HR Analytics & Reporting Develop and monitor OD-related HR dashboards and reports. Analyze workforce, performance, turnover, engagement, and talent data. Provide management with actionable insights and recommendations. Track key OD KPIs and report progress to HR leadership.9. Stakeholder Management Act as a strategic HR partner to department heads and senior management on organizational development matters. Provide consultation on organizational structures, workforce planning, performance, talent, and employee development. Lead cross-functional OD projects and initiatives. Job Requirements Education:Bachelor’s degree in Human Resources, Business Administration, Management, Psychology, or a related field. HR/OD professional certification or postgraduate studies is preferred. Experience:7–10 years of progressive HR experience, with at least 3 years in Organization Development or a similar leadership role. Strong experience in performance management, organizational design, competency frameworks, talent management, and succession planning. Experience in industrial/manufacturing environments is highly preferred. Technical Skills Organization Design & Development Performance Management KPI Development Competency Frameworks Talent Management & Succession Planning Career Development Workforce Planning Change Management Employee Engagement HR Analytics Job Evaluation & Job Architecture HR Policies & Procedures Microsoft Office / HRISBehavioral Competencies Strategic Thinking Leadership & People Management Business Acumen Analytical & Problem-Solving Skills Stakeholder Management Communication & Presentation Skills Change Management Project Management Coaching & Influencing Decision Making Continuous Improvement Key KPIsPerformance Management Cycle Completion Rate Employee Engagement Score Succession Coverage for Critical Positions Internal Promotion Rate Training Effectiveness Competency Gap Closure Organization Structure Optimization Employee Turnover / Retention HR Process Improvement Completion Rate of OD Initiatives

General Purpose of the Role:Apply standard operating procedures in accordance with company policy to ensure efficient, accurate, timely, and cost-effective operations within the district at the highest quality standards. This involves monitoring and supervising direct and indirect subordinates as well as supporting departments, while continuously developing methods to achieve maximum customer satisfaction in alignment with strategic company goals.<br>Key Responsibilities & Tasks Monitor, implement, and administratively/operationally review district plans to carry out decisions and recommendations in compliance with district needs and company strategy. Supervise the activities of service departments within the district, assessing their performance to ensure city-wide standards are met and customer satisfaction is maximized. Conduct daily inspection tours across the district, identifying violations or defects, and coordinating with relevant departments to initiate necessary legal actions to safeguard the architectural theme. Maintain rigorous inspection routines, log any violations, and submit a weekly zone-by-zone inspection schedule to maintain comprehensive district data and resolve customer service reports efficiently. Detect unauthorized facade modifications or structural/architectural works, verifying valid technical approvals to enforce community residential regulations. Oversee legal actions against unauthorized conversions of residential units into commercial or administrative spaces, ensuring strict follow-up until violations are fully rectified. Deliver target outcomes outlined in the master plan provided by the Head of the City Authority, submitting periodic MBO reports tied directly to Key Performance Indicators (KPIs). Partner with the Security Department to maintain public order and protect private property, ensuring strict compliance with rules regarding non-authorized day laborers in open residential areas. Analyze recurring issues identified in CRM reports that affect city utilities or facilities, developing sustainable solutions alongside specialized departments to prevent recurrence. Devise advanced strategies to enhance district efficiency and present cost-saving proposals/recommendations to Senior Management. Assess and recommend human and financial resource requirements to maintain district standards for inclusion in the general budget prepared by Senior Management. Actively contribute to cost containment across district operations by ensuring optimal utilization of tools, equipment, and resources to achieve expected ROI on expenditures. Coordinate with external entities (e.g., Alexandria for Energy, Landscaping contractors), review contract execution, verify/approve financial invoices, and consult with agricultural experts to elevate service standards. Ensure unit owners adhere to internal residential bylaws set by the developer, protecting the city's overall aesthetic, architectural integrity, and structural safety. Engage directly with residents and owners to resolve complaints or feedback, striving for the highest levels of customer satisfaction. Monitor the operational effectiveness of all service units within the district, coordinating resolution of any service delivery issues facing residents.<br>Job Requirements:Education: Bachelor's Degree in a relevant field (Engineering, Business Administration, or equivalent). Experience: Extensive management experience (Senior/General Manager level) in Facility Management, Operations, or Real Estate Development/Compound Management.<br>Core Competencies & Skills:Deep knowledge of compound operations, maintenance management, and vendor/contractor oversight. Strong understanding of architectural compliance, local housing bylaws, and property usage enforcement. Experience in preparing, monitoring, and rationalizing departmental budgets, as well as reviewing contractor invoices and ROI. Ability to lead, evaluate, and direct large teams of direct and indirect subordinates. Proficiency in handling high-level resident relations, CRM reporting, and resolving complex customer complaints. Capability to align operational goals with corporate strategy, analyze performance metrics (KPIs/MBOs), and present cost-saving recommendations to Senior Management.

Apply For This Job Location:<br><br><strong>Egypt - Cairo Address<br><br></strong>Cairo, Job Type:<br><br><strong>Full-Time Posting Date<br><br></strong>10/02/2026<br><br><strong>Position Description<br><br></strong>The Regional Accountant forms part of the Regional Finance team located in Egypt that supports all Amideast country offices in the MENA region across 11 different countries. Working with the Director of Finance, the Regional Accountant will be responsible for labor distributions, bank account reconciliations, vendor set up, and assisting country office staff.<br><br><strong>Responsibilities<br><br></strong><ul><li> Support all Amideast country offices located throughout the Middle East and North Africa in all accounting aspects</li><li> Provide guidance to country offices on Amideast policies and procedures</li><li> Analyze general ledger accounts including but not limited to “Cash accounts, AR accounts with related aging report, AP accounts, prepaids and inventory accounts” for Amideast country offices</li><li> Review monthly labor and bank reconciliations, making recommendations for corrections</li><li> Handle external audit requests during fiscal year-end audit</li><li> Oversee and review the monthly book/ test inventory entries and communicate with country office staff regarding discrepancies; ensuring physical counts are done monthly</li><li> Handle monthly exchange rate updates, ensuring internal policy is being followed</li><li> Maintain and update the severance worksheets, including creating the monthly journal entries; confirm year-end balances with country offices</li><li> Handle monthly closing entries</li><li> Manage employee set up in Costpoint and set up leave</li><li> Assist with employee and project number linking after Initial project set up</li><li> Vendor set up and vendor maintenance, ensuring standardization and consistency of the database</li><li> Customer set-up and maintenance</li><li> Support country office accountants with Costpoint system problem solving</li><li> Support country office annual audit and tax review requests</li><li> Assist in orientation of new finance staff</li><li> Automate and streamline processes to enhance accuracy of data while minimizing manual efforts</li><li> Ensure documentation for all processes exists or develop it</li><li> Other duties as assigned<br><br></li></ul><strong>Required<br><br></strong><strong>QUALIFICATIONS AND SKILLS:<br><br></strong><ul><li> Bachelor’s Degree in Finance or Accounting</li><li> 4 years in a General Accounting capacity, or equivalent experience</li><li> Good understanding of common financial reports</li><li> Extensive experience using MS Excel</li><li> Demonstrated analytical skills</li><li> Fluency in English is required (TOEIC score of 700 must be provided)</li><li> A solid understanding of accounting principles</li><li> Demonstrated ability to work well in a team environment</li><li> Track record of proven integrity and ethical behavior</li><li> Must pass financial exam</li><li> Proactively assist team members to meet goals</li><li> Display positive attitude, accountability and willingness to learn</li><li> Maintain a professional and cooperative relationship with all team members<br><br></li></ul><strong>Preferred<br><br></strong><ul><li> Prior audit experience- either as part of an external audit team or in an internal audit capacity that is independent from management</li><li> Some IT training (e.g., creating reports from the accounting system)</li><li> Prior experience using Deltek Costpoint software</li><li> CMA or similar certification<br><br></li></ul><strong>Work Environment<br><br></strong>The incumbent in this position will work in a professional office environment or remote home office and will utilize the following equipment when working:<br><br><ul><li> Computer (laptop or desktop)</li><li> Printer/Photocopier/Scanner/Fax</li><li> Telephone</li><li> Other (Specify if any)<br><br></li></ul>Up to 5% business travel may be needed to support Finance in Country Offices as needed.<br><br>The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.<br><br>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.<br><br>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies.

Company Description UNITRADE LLC is part of Egypt Luxury, a group that entered the Egyptian market in 2021 through the acquisition of Unitrade Group to further grow its distribution and retail operations. Headquartered in Cairo, Unitrade has been active since 1974 in importing, marketing, and distributing fragrance, makeup, skincare, toiletry products, premium accessories, and luggage. The organization leverages decades of experience in the beauty industry across the Middle East and a strong financial foundation to expand its presence in Egypt. Egypt Luxury aims to position itself as a leading name in the country’s luxury and beauty sector, offering growth opportunities for professionals who want to contribute to a thriving, dynamic industry. Role Description The Chief Accountant manages the accounting functions within an organization, ensuring accuracy, integrity, and compliance with accounting standards and regulatory requirements. They are responsible for supervising the accounting team, providing guidance, training, and support to ensure accurate and timely financial reporting. Job Responsibilities:Oversee and manage the accounting department, ensuring accurate and timely recording of financial transactions in compliance with accounting standards and regulations. Supervise and provide leadership to accounting staff, including hiring, training, and performance evaluation, to maintain a high level of productivity and professionalism within the team. Manage the month-end and year-end closing processes, including reconciliations, balance sheet reconciliations, accruals, and adjustments, to ensure completeness and accuracy of financial reporting. Monitor and analyze financial performance, identifying areas for improvement and making recommendations for cost reduction, revenue enhancement, and operational efficiency. Coordinate and liaise with external auditors, tax authorities, and regulatory agencies to facilitate audits, reviews, and compliance with regulatory requirements. Develop and maintain relationships with internal stakeholders, such as department heads and business unit leaders, to provide financial guidance, support, and expertise as needed. Stay abreast of changes in accounting standards, regulations, and industry trends, and ensure compliance and alignment with best practices in accounting and financial reporting. Maintain strong internal controls over accounting and financial transactions. Review and reconcile all major Balance Sheet accounts on a regular basis. Monitor intercompany balances and ensure timely reconciliation and settlement Assist Finance Manager to Ensure timely preparation and submission of VAT/Sales Tax, withholding tax, income tax, and other statutory requirements. Monitor inventory accounting and valuation, particularly for retail and distribution operations. Review COGS, landed costs, stock provisions, inventory adjustments, and slow-moving/obsolete inventory. Job Knowledge & Skills:Extensive knowledge of accounting principles, financial reporting standards, and regulatory requirements to ensure accurate and compliant financial reporting. Strong leadership and team management skills are essential for effectively supervising and motivating the accounting team, fostering a collaborative and high-performing work environment. Proficiency in accounting software and ERP systems is necessary for managing financial transactions, generating reports, and maintaining financial records efficiently. Excellent analytical skills are vital for interpreting financial data, conducting variance analysis, and identifying trends or anomalies within financial reports. Experience in financial statement preparation, budgeting, and forecasting enables the Chief Accountant to provide strategic insights and recommendations to senior management. ERP knowledge, preferably Dynamice365 functional skills are a requirement to be successful in this role. Job Experience and Education:Bachelor’s degree in accounting; professional certifications ACCA or CMA are highly preferred. Minimum of 5-8 years of progressive experience in accounting roles, with at least 3 years in a supervisory or managerial position. Retail Experience and Distribution industry experience is a plus. Strong knowledge of International Financial Reporting Standards (IFRS) and local accounting regulations. Experience with accounting software and ERP - Microsoft Dynamice365. Excellent analytical, organizational, and leadership skills. Strong attention to detail and high level of integrity. Ability to work under pressure and meet deadlines. Effective communication and interpersonal skills.

Purpose of Job:The Facilities and Engineering Supervisor supports the Engineering and Facilities department by supervising day-to-day engineering and facilities operations, on-site technicians, and service delivery at the assigned location(s), ensuring safe, compliant, and efficient running of hard and soft services in line with SLA, budget, and quality standards. This role bridges site-level execution and technical supervision — overseeing daily preventive/corrective maintenance, electromechanical, HVAC/MEP, and biomedical-adjacent equipment upkeep, coordinating on-site vendors and contractors, and acting as the first point of escalation for maintenance and facility issues, reporting directly to the Facilities and Biomedical Assistant Manager. Facilities and Engineering Management Services encompass hard services (medical and non-medical engineering systems) and soft services (Housekeeping, Pest control), including projects of varying scale and scope, all delivered in line with SLA, budget, and compliance requirements.<br>Duties and Responsibilities:Supervise the day-to-day facilities and engineering operations at the assigned site(s), ensuring service delivery aligns with SLA and quality standards. Directly supervise, guide, and coach technicians and service staff, assigning daily tasks and monitoring performance. Execute and monitor preventive, corrective, and shutdown maintenance schedules, ensuring timely completion and minimal downtime. Log, track, and close work orders on Emails or the CMMS, ensuring accurate and timely documentation of all maintenance activities. Conduct routine inspections of electromechanical, HVAC/MEP, Elevators, and Building systems, plumbing, and biomedical-adjacent systems to identify and address issues proactively. Coordinate with vendors, contractors, and service providers on-site for scheduled visits, repairs, and spare-part replacements. Manage new location/project setup on-site, coordinating fit-out, MEP and Architecture readiness, and handover activities from initiation through operational readiness. Support upgrade, renovation, and improvement projects at the site level, from scope input through execution and handover, coordinating with contractors and internal teams. Perform routine infrastructure maintenance across assigned locations, including buildings, utilities, and site systems, to ensure continued safe and reliable operation. Support Opex tracking at the site level, including monitoring consumables, spare parts, and minor procurement needs. Assist in implementing health & safety policies, fire drills, and emergency-response protocols, responding promptly to incidents such as fire alarm activations, leaks, or equipment failures. Escalate complex or unresolved technical issues to the Facilities and Biomedical Assistant Manager, providing clear documentation and recommendations. Maintain facility readiness for JCI and other regulatory/accreditation audits, ensuring checklists and compliance records are kept up to date. Prepare and submit regular status, maintenance, and incident reports to the Facilities and Engineering Assistant Manager. Support soft-services oversight (Housekeeping, Pest control) to ensure standards are consistently met. Ensure proper use, storage, and handling of tools, spare parts, and equipment on-site. Follow and enforce standardized operating procedures, checklists, and safety protocols across daily tasks.<br><br>Job Requirements Education:Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred) or a related technical field. Experience:5–7+ years of experience in facilities/engineering maintenance operations, including some experience directly supervising technicians or a maintenance team. Hands-on experience with preventive/corrective maintenance programs and troubleshooting of HVAC/MEP and electromechanical systems. Healthcare facility or biomedical-adjacent equipment exposure is a plus. Familiarity with Auto CAD, CMMS platforms, and MS Office (Excel, Word, Outlook) is required.<br>Skills:Good command of English, written and spoken. Solid supervisory and team-coordination skills, with the ability to guide and motivate technicians. Strong troubleshooting and hands-on problem-solving abilities. Ability to prioritize daily tasks and respond effectively under pressure, including during emergencies. Good communication skills for coordinating with vendors, contractors, and internal teams. Willingness to work flexible/after-hours shifts as required, including night shifts and holidays. Proactive, reliable, and detail-oriented with strong follow-up discipline.<br>Specific Requirements:Working knowledge of electrical, HVAC/MEP, and plumbing systems; hands-on maintenance practices; basic CMMS reporting; and awareness of JCI or equivalent regulatory/accreditation requirements.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a detail-oriented and customer-focused professional to manage and resolve technical incidents affecting Vodafone Germany enterprise customers. This role involves handling both standard and complex issues across fixed products such as Internet, MPLS, VoIP, and cloud services, ensuring timely resolution within defined service levels in a dynamic, customer-critical environment.</p> <h4>What you’ll do</h4> <ul> <li>Troubleshoot, identify, and resolve technical faults impacting enterprise customers.</li> <li>Manage incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li> <li>Collaborate with internal technical teams, external carriers, and third-party providers to resolve complex issues.</li> <li>Maintain clear and effective communication with stakeholders throughout the incident lifecycle.</li> <li>Work on a rotational shift basis, including 24/7 coverage, weekends, and public holidays.</li> </ul> <h4>Who you are</h4> <ul> <li>Up to 2 years of experience in network operations or troubleshooting within IP-based environments.</li> <li>Foundational knowledge of IP networking concepts, including routing, switching, DNS, and DHCP.</li> <li>Awareness of fixed, mobile, and converged telecom products is advantageous.</li> <li>Strong analytical and problem-solving skills with a structured approach to incident handling.</li> <li>Excellent communication skills with a strong customer-centric mindset.</li> <li>Fluency in German (minimum C1 level, written and spoken).</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international enterprise customers within Vodafone Germany.</li> <li>Opportunity to work with advanced networking technologies and telecom solutions.</li> <li>Collaborative working environment with cross-functional teams and industry partners.</li> <li>Continuous learning through hands-on technical troubleshooting and operations support.</li> <li>Development of communication and stakeholder management skills in a global setting.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced incident management and troubleshooting techniques in complex IP environments.</li> <li>Practical knowledge of enterprise telecom solutions including Internet, MPLS, VoIP, and cloud.</li> <li>Stakeholder communication and collaboration across multiple technical domains.</li> <li>SLA-driven service delivery and operational excellence.</li> <li>Problem-solving and analytical thinking in high-pressure, customer-critical situations.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a technically capable and customer-focused individual to resolve standard and complex technical issues related to Vodafone Germany fixed products, including internet, MPLS, VOIP, and cloud solutions, within a fast-paced and customer-critical environment. This role offers an opportunity to work closely with enterprise customers and internal teams while ensuring service excellence through adherence to SLAs and KPIs.</p> <h4>What you'll do</h4> <ul> <li>Perform fault troubleshooting, identification, and resolution for Vodafone Germany enterprise customers</li> <li>Resolve incidents within agreed Service Level Agreements (SLAs) and meet defined Key Performance Indicators (KPIs)</li> <li>Collaborate with internal competence teams, carriers, and third-party partners to ensure timely ticket resolution</li> <li>Operate within a 24/7 shift rota, including weekends and public holidays</li> </ul> <h4>Who you are</h4> <ul> <li>Up to 2 years of experience in troubleshooting and network operations within IP-based complex solutions</li> <li>Foundational knowledge of IP and voice technologies, including routing, switching, and IP services (e.g., DNS, DHCP)</li> <li>Understanding of Vodafone fixed, mobile, and convergence products is advantageous</li> <li>Strong customer orientation and effective communication skills</li> <li>Fluent German language proficiency (minimum C1 level, written and spoken)</li> <li>Sound analytical and problem-solving approach</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work in a dynamic, customer-critical technical environment</li> <li>Exposure to enterprise-level network solutions including internet, MPLS, VOIP, and cloud services</li> <li>Collaboration with cross-functional and international teams</li> <li>Structured shift environment offering varied operational experience</li> <li>Career growth within a global organisation focused on technology and transformation</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced incident management and troubleshooting in enterprise telecom environments</li> <li>Practical application of IP networking and voice technologies</li> <li>Stakeholder communication across technical and non-technical teams</li> <li>SLA and KPI-driven service delivery practices</li> <li>Cross-team collaboration and escalation management in complex environments</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Design, plan, deploy and manage network infrastructure, including switches, routers, and wireless systems, to ensure seamless connectivity.</p> <h4>Key accountabilities</h4> <p>Key accountabilities and decision ownership:</p> <ul> <li>Develop, implement & maintain network policies, standards and procedures in alignment with industry best practices & compliance requirements for the customers.</li> <li>Design and implement LAN, WAN, SD-WAN, and data center networks.</li> <li>Configure and support routing, switching, wireless, and VPN solutions.</li> <li>Define standards and requirements to manage and monitor network performance and resolve incidents.</li> <li>Support network security integration with firewalls and other security solutions.</li> <li>Maintain network documentation and diagrams.</li> <li>Ensure compliance with network security and operational standards.</li> <li>Configure and install network hardware and software.</li> <li>Troubleshoot connectivity issues and monitor network performance.</li> <li>Perform regular maintenance and firmware updates on network devices.</li> </ul> <h4>Project management</h4> <ul> <li>Ability to manage other partners and provide advice and recommendations to ensure projects are delivered with required quality.</li> <li>Proactively identify opportunities for continuous improvement in service delivery processes.</li> <li>Ensure that networking solutions adhere to regulatory requirements, industry standards, and organizational policies.</li> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <h4>Stakeholder management</h4> <ul> <li>Collaborate with internal teams and customer teams to ensure relations and teamwork is achieved.</li> <li>Drive innovation by exploring and adopting cutting-edge networking tools and methodologies.</li> </ul> <h4>Risk management</h4> <ul> <li>Oversee the establishment and implementation of contingency plans.</li> <li>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</li> <li>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</li> <li>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</li> <li>Identify potential risks to project delivery and implement mitigation strategies to minimize disruption.</li> <li>Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.</li> </ul> <h4>Compliance & auditing</h4> <ul> <li>Ensure the networks delivery aligns with the relevant regulations, compliance frameworks & industry standards.</li> <li>Oversee internal & external security audits to assess compliance & identify areas for improvement.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>3 to 5 years experience in network solutions and devices implementations.</li> <li>Bachelor’s degree in computer science, information technology, engineering, or a related field.</li> <li>Strong communication, interpersonal and presentation skills.</li> <li>Proven teamwork skills, with the ability to work and influence others.</li> <li>Excellent command of Arabic and English.</li> <li>Experience in large-scale networking projects across diverse environments.</li> <li>Demonstrated expertise in areas such as strong understanding of TCP/IP, routing, and switching.</li> <li>Ability to troubleshoot complex network issues.</li> <li>Must have technical / professional qualifications:</li> <ul> <li>CCNA / CCNP or equivalent certifications.</li> <li>Understanding of network security fundamentals.</li> <li>Experience with Cisco, Fortinet, Juniper, F5, Trend Micro, Huawei, or similar platforms.</li> <li>Strong understanding of ICT systems integration methodologies.</li> <li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly a nice to have.</li> <li>Strong knowledge of network and security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li> <li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.</li> <li>Familiarity with networks technologies and tools.</li> <li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li> <li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li> </ul> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p><strong>Technology and tools planning:</strong> Develop and execute technology and tools planning strategies that align with local, global, and regulatory standards.</p> <p><strong>Network security architecture:</strong> Collaborate with architecture teams to ensure network security designs are compliant with security standards.</p> <p><strong>Secure by design (SBD):</strong> Oversee the Secure by Design initiatives from a cybersecurity perspective, ensuring all new designs comply with security standards.</p> <p><strong>New products and services:</strong> Evaluate and recommend new and emerging security products and technologies to enhance Vodafone public cloud security portfolio.</p> <p><strong>Technology management:</strong> Provide consultancy and manage customers (internal and external) requirements and provide them with recommendation, HLD, LLD and own the implementation.</p> <p><strong>Secure public cloud:</strong> Ensure all Vodafone security controls are applied to our public cloud tiers (Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)).</p> <p><strong>Enterprise business services:</strong> Support enterprise business services, both cloud and non-cloud, ensuring robust security measures are in place.</p> <p><strong>Capacity planning:</strong> Maintain and expand capacity planning for all cybersecurity tools, ensuring scalability and efficiency.</p> <h4>Who you are</h4> <p><strong>IT network security:</strong></p> <ul> <li>Plan, design, implement and evaluate security-focused tools and services including project leadership roles to Vodafone IT network security and Vodafone enterprise/public cloud customers.</li> <li>Review client requirements to identify their needs and build security technical offer with our partners.</li> <li>Ensure that all streams are running on the right track and fulfilling their main objectives.</li> </ul> <p><strong>Optimize network quality:</strong></p> <ul> <li>Provide study of new security systems, tools or features.</li> <li>Develop and implement software tools to monitor the security systems and to provide useful statistics, trend analysis using historical data to capture the subscriber behaviour and profile across different seasons and occasions.</li> </ul> <p><strong>Technology development:</strong></p> <ul> <li>Alignment with Vodafone Group plans.</li> <li>Liaise with overall technology strategy.</li> </ul> <p><strong>Cross function, support and communication:</strong></p> <ul> <li>Maintain a close liaison with all departments within Vodafone.</li> <li>Support marketing, product and services, radio and core in network connectivity and new services.</li> <li>Ensure projects and activities delivery with vendors on time and within allocated budget.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Role requirements</h4> <ul> <li>B.Sc. Communication or Computer Engineering or Computer Science is a must.</li> <li>Minimum of 3 years’ experience in network and security positions; preferred at least 2 years’ experience in systems integration or managed security services in a top tier professional services firm.</li> </ul> <p><strong>Competencies:</strong></p> <ul> <li>Excellent teamwork skills.</li> <li>Results oriented, high energy, self-motivated.</li> <li>Ability to manage expectations of stakeholders (internal and external clients).</li> <li>Strong communication and presentation skills.</li> <li>Comfortable working in a project based / client serving model.</li> <li>Comfortable working with different internal and external entities (technical teams, presales, commercial and customers).</li> </ul> <p><strong>Technical skills:</strong></p> <ul> <li>Experience in NGFW, intrusion detection/prevention, WAF, email security.</li> <li>Deep knowledge about cyber security controls and awareness of global cyber security standards and compliance programs is a must.</li> <li>And/or experience in EDR, SIEM solutions and endpoint security.</li> <li>And/or experience in design, implement, seize IAM, PAM, SSO, MDM solutions.</li> <li>Preferred experience in technologies SOAR, UBA.</li> <li>Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications.</li> <li>Basic knowledge of security compliance standards is a plus.</li> <li>Good knowledge of cloud technologies and cloud security.</li> <li>Good knowledge in payment solutions security.</li> <li>Vendor certification (Fortigate, Palo Alto, Forcepoint, F5, etc.) is a plus.</li> <li>Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively.</li> </ul> <p><strong>Certifications:</strong></p> <ul> <li>PCNSE is a plus.</li> <li>Firewall management: Fortinet NSE (Network Security Expert) or equivalent is a must.</li> <li>Cisco networking certifications is a must.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>