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Company Description<br>Governmental Bank in Egypt.<br> We are a growing financial services organization committed to delivering reliable banking solutions to individuals and businesses. The company emphasizes accuracy, integrity, and efficiency in all customer interactions and financial operations. Team members are encouraged to contribute ideas that improve service quality and streamline workflows. Working with us offers the opportunity to build a long-term career in a professional, client-focused environment.<br>Role Description<br> Sales Sme’s is a full-time, on-site position based in Cairo, Egypt. The Bank Clerk will handle daily customer-facing activities such as processing deposits and withdrawals, issuing account statements, and responding to inquiries at the branch. Responsibilities include maintaining accurate records of transactions, verifying documentation, and supporting basic accounting and banking operations. The role also involves assisting with opening and closing accounts, resolving routine issues, and coordinating with other team members to ensure smooth branch operations. The Bank Clerk is expected to follow internal policies, comply with regulatory requirements, and maintain high standards of confidentiality and customer care.<br>Qualifications Candidates should possess strong Communication skills, including clear verbal and written interaction with customers and colleagues. Candidates should possess solid Customer Service skills to manage inquiries, provide assistance, and maintain a positive client experience. Candidates should possess foundational Finance and Banking skills to understand basic financial products, transactions, and branch procedures. Candidates should possess basic Accounting skills to support accurate transaction recording, reconciliations, and documentation. Candidates should have attention to detail, numerical accuracy, and the ability to work with standardized forms and digital banking systems. Candidates should demonstrate reliability, ethical conduct, and the ability to follow compliance and security guidelines. Relevant education in finance, accounting, business, or a related field is beneficial; prior experience in a bank or customer-facing financial role is an advantage.
Company Description Accounting & ERP is a growing organization focused on providing businesses with integrated accounting and enterprise resource planning solutions. The company supports clients in managing their financial operations, reporting, and business processes with accuracy and efficiency. Team members collaborate to deliver reliable systems and services that help organizations streamline workflows and make informed decisions. The work environment encourages learning, professional development, and the use of modern tools and practices in accounting and ERP implementation.<br>Role Description This full-time, on-site Assistant role is based in Damietta and supports the daily operations of the accounting and ERP teams. The Assistant will help with organizing documents, preparing basic reports, updating records, and maintaining data in accounting and ERP systems. Responsibilities include coordinating schedules, supporting communication between team members and clients, and handling routine office tasks to ensure smooth workflow. The role may also involve assisting with data entry, drafting simple correspondence, and following up on pending tasks under the guidance of senior staff.<br>Qualifications<br> <br>Ability to handle administrative tasks such as document organization, data entry, and basic report preparation. Comfort with using computers, office software (e.g., spreadsheets, word processing), and learning ERP or accounting systems. Strong attention to detail, time management skills, and the ability to follow structured processes accurately. Effective communication skills and a collaborative mindset to work closely with colleagues and support client-facing activities. High level of integrity, reliability, and professionalism in handling sensitive financial and business information. Relevant education in business, accounting, or a related field is preferred; prior experience in an office or administrative role is a plus. Willingness to learn, adapt to new tools and procedures, and grow within an accounting and ERP-focused environment.
Company Description Safari Marketing Agency is a growing marketing firm focused on helping brands build a strong digital and visual presence. The agency delivers creative campaigns, high-quality video content, and engaging social media strategies tailored to each client’s goals. Team members collaborate across design, marketing, and production to deliver consistent and impactful results. Safari Marketing Agency values creativity, professionalism, and continuous improvement, offering opportunities to develop new skills and work on diverse projects. Role Description The On-site Video Editor will be responsible for assembling raw footage, editing video content, adding transitions, and ensuring final outputs meet brand and client guidelines. Day-to-day tasks include collaborating with the creative and marketing teams, selecting and organizing clips, synchronizing audio, and applying color corrections and enhancements. The role involves creating basic motion graphics as needed, preparing videos for multiple platforms, and maintaining organized project files and archives. This is a full-time, on-site role based in Damietta, requiring consistent presence at the agency’s location and close coordination with the broader production team. Qualifications Candidates should possess skills in Video Production and Video Editing to handle end-to-end post-production workflows. Candidates should possess skills in Video Color Grading to ensure visual consistency and high-quality image aesthetics. Candidates should possess skills in Motion Graphics and Graphics to create titles, lower-thirds, and simple visual elements. Proficiency with industry-standard editing software (e.g., Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve). Strong attention to detail, time management abilities, and capacity to work on multiple projects with tight deadlines. Effective communication and teamwork skills, with the ability to receive and implement feedback constructively. Relevant education or training in film, media, or related fields is beneficial; prior agency or production experience is a plus.
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<strong>Position Overview:</strong><br>We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic team. As a Senior Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders from various departments to understand their requirements and translate them into actionable insights and recommendations. Your expertise in data analysis, process improvement, and project management will be instrumental in driving strategic initiatives and achieving business objectives.<br><strong>Responsibilities:</strong><br>1. Requirement Gathering and Analysis: Collaborate with stakeholders to elicit, document, and prioritize business requirements. Analyze complex business processes and systems to identify areas for improvement and recommend solutions.<br>2. Data Analysis: Utilize advanced analytical techniques to extract insights from large datasets. Conduct data validation, cleansing, and modeling to support decision-making processes. Present findings using visualization tools to communicate complex information effectively.<br>3. Process Improvement: Identify opportunities for process optimization and automation. Conduct process mapping, and gap analysis, and develop recommendations for streamlining workflows and enhancing operational efficiency.<br>4. Project Management: Lead and participate in cross-functional projects, coordinating activities, resources, and timelines. Develop project plans, monitor progress, and ensure timely delivery of project milestones. Mitigate risks and resolve issues to achieve project objectives.<br>5. Stakeholder Engagement: Collaborate with business stakeholders, including executives, managers, and subject matter experts. Facilitate workshops, interviews, and meetings to gather requirements and align expectations. Build strong relationships to foster effective communication and collaboration.<br>6. Documentation and Reporting: Prepare comprehensive business requirement documents, functional specifications, and user stories. Create clear and concise reports, dashboards, and presentations to convey insights, project status, and recommendations to stakeholders at all levels.<br>7. Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to business analysis. Share knowledge and mentor junior team members to enhance the overall capabilities of the team.<br><strong>Requirements</strong><br><strong>Qualifications:</strong><br>1. Experience: Minimum of 4-6 years of experience as a Business Analyst, with a focus on process improvement, data analysis, and project management. Previous experience in a senior or lead capacity is preferred.<br>2. Strong Analytical Skills: Demonstrated ability to analyze complex business problems, interpret data, and provide data-driven recommendations. Proficiency in data analysis tools, such as Excel, SQL, or visualization tools (e.g., Tableau, Power BI).<br>3. Business Acumen: Deep understanding of business processes, operations, and industry dynamics. Ability to quickly grasp business strategies, goals, and challenges to provide valuable insights and solutions.<br>4. Project Management: Proven experience in managing projects from initiation to completion. Familiarity with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).<br>5. Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels. Strong facilitation and presentation skills to convey complex ideas and concepts clearly.<br>6. Problem-Solving Skills: Strong analytical and critical thinking abilities. Proactive approach to problem-solving, with the ability to identify and address root causes rather than symptoms.<br>7. Adaptability and Flexibility: Comfortable working in a fast-paced and dynamic environment. Ability to prioritize tasks, handle multiple projects simultaneously, and adapt to changing priorities and deadlines.<br>8. Education: Bachelor's degree in Business Administration, Computer Science, or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus.<br> </div>
<p><br></p><p>The Immigration and Border Governance (IBG) Unit at the International Organization for Migration (IOM) Egypt supports relevant Governmental authorities in enhancing their capacities to manage borders efficiently in a coordinated and integrated way. Current and upcoming interventions include extensive capacity building, equipment and infrastructure provision programme for different Ministries including Ministry of Defense, Ministry of Interior, Ministry of Transportation and Ministry of Finance, Ministry of Foreign Affairs, International Cooperation, and Egyptian Expatriates, Ministry of Civil Aviation relevant departments mandated with border management in Egypt on various technical topics, policy support, initiatives related to International Migration Law (IML), rule of law, rights-based border management, Integrated Border Management (IBM), Humanitarian Border Management (HBM), maritime law and SAR (Search and Rescue), countering-cross border crime, development and trade, legal identity (migrant registration, biometrics, travel document standards) and cross border cooperation with neighboring countries in the above domains including implementation of international agreements in support of humane and orderly migration.</p><p>Under the overall supervision of the Senior Programme Manager (HBM) and direct supervision of the National Project Officer (IBG), the Project Assistant Immigration and Border Governance (IBG) will be responsible and accountable for providing technical and administrative support services to the IBG thematic programme in the Arab Republic of Egypt. The role will also support the implementation of IBG-related activities at IOM Egypt in SAR, Integrated Border Management (IBM), border control and trade facilitation and international cooperation activities by carrying out defined support tasks under the guidance of programme officers, in accordance with established IOM procedures, templates and instructions.</p><p><strong>Required Qualifications and Experience</strong></p><p><strong>Education</strong></p><ul><li>Bachelor's degree in law, International Law, Maritime Law, Humanitarian Action, Development studies, Security studies, Political Science or a related field from an accredited academic institution with two years of relevant professional experience; or,</li><li>High School diploma with four years of relevant professional experience.</li></ul><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><strong>Experience</strong></p><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</li><li>Experience in supporting IBG (Immigration and Border Governance) projects and programs, capacity to deliver IBG-related trainings/ workshops to Government officials is advantageous;</li><li>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage;</li><li>Basic knowledge of border management concepts, search and rescue, integrated border management or countering cross border crime will be an added advantage;</li><li>Previous experience in support to development of training plans, standard operating procedures and detailed instructions; and,</li><li>Experience in support to donor project management, programmatically nd financially, with IOM or with a UN agency, will be an added advantage.</li></ul><p><strong>Skills</strong></p><ul><li>In depth knowledge of the broad range of migration related subject areas dealt with by the Organization; as well as human rights;</li><li>Knowledge of UN and bilateral donor programming and understanding of humanitarian response in support of border management; integrated border management concept, trade and development and an interest in advancing their understanding of this technical area; and,</li><li>Project management; Event management; Ability to prepare and provide briefings in English and Arabic.</li></ul><p><strong>Languages</strong></p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p><strong>Required Competencies</strong></p><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p><strong>Values</strong> - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p><strong>Core Competencies behavioural indicators Level 1</strong></p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p><strong>Managerial Competencies behavioural indicators Level 2, if with direct reports</strong></p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in law, International Law, Maritime Law, Humanitarian Action, Development studies, Security studies, Political Science or a related field from an accredited academic institution with two years of relevant professional experience; or,</li><li>High School diploma with four years of relevant professional experience.</li><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</li><li>Experience in supporting IBG (Immigration and Border Governance) projects and programs, capacity to deliver IBG-related trainings/ workshops to Government officials is advantageous;</li><li>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage;</li><li>Basic knowledge of border management concepts, search and rescue, integrated border management or countering cross border crime will be an added advantage;</li><li>Previous experience in support to development of training plans, standard operating procedures and detailed instructions; and,</li><li>Experience in support to donor project management, programmatically nd financially, with IOM or with a UN agency, will be an added advantage.</li><li>In depth knowledge of the broad range of migration related subject areas dealt with by the Organization; as well as human rights;</li><li>Knowledge of UN and bilateral donor programming and understanding of humanitarian response in support of border management; integrated border management concept, trade and development and an interest in advancing their understanding of this technical area; and,</li><li>Project management; Event management; Ability to prepare and provide briefings in English and Arabic.</li><li>Fluency in English and Arabic is required (oral and written).</li></ul>
JOB DETAILSJob Title: Mechanical Community Management Senior Engineer Department: Community Management (Mechanical) Reports to: Community Management Team Leader Scope: MEPVacancies: 4Location: On Site (10th of Ramadan / Suez – El Ain El Sokhna / 6th of October / Elsadat City )<br>Responsibilities Execute preventive, corrective, and predictive maintenance for mechanical facility systems. Maintain and oversee water supply networks, sewage and drainage systems, pumping stations, and sewage lift stations. Conduct regular inspections of pumps, valves, pipelines, firefighting systems, HVAC mechanical components, and drainage networks, identifying risks and implementing corrective actions. Support the development and implementation of maintenance schedules to ensure timely task execution. Coordinate maintenance activities related to wastewater systems and stormwater networks to ensure uninterrupted operation. Collaborate with external contractors and vendors to ensure timely and high-quality delivery of specialized mechanical services. Assist in monitoring maintenance costs and propose cost-effective solutions without compromising quality or safety. Ensure all mechanical maintenance activities comply with health, safety, and environmental regulations, especially in wastewater and confined space operations. Respond to mechanical emergencies such as pump failures, pipe leakages, blockages, or flooding incidents to minimize downtime. Prepare technical reports, inspection records, and maintenance documentation.<br>Qualifications Education: Bachelor’s in Mechanical or Electromechanical Engineering Experience: 3–6 years of experience in facility or industrial maintenance (MEP-focused) with hands-on exposure to water networks, drainage systems, pumping systems, and sewage lift stations Certifications: HSE certifications are an advantage Skills: Strong technical knowledge of HVAC, plumbing, pumps, troubleshooting, vendor coordination, safety compliance, documentation, and reporting Languages: Excellent English proficiency
Key Responsibilities & Accountabilities• Oversee and maintain all workshop contracts, ensuring thorough due diligence is completed prior to onboarding.• Lead negotiations on discounts and labor rates to optimize cost efficiency.• Review contract terms and coordinate with the Legal Department to ensure full compliance with AXA policies and regulatory requirements.• Conduct pre-contract physical assessments of workshops, evaluating capacity, equipment, manpower, and repair quality.• Perform ongoing performance evaluations and quality reviews of contracted workshops.• Identify, assess, and onboard new workshops to expand network capabilities across additional vehicle brands and models.• Analyze data and conduct cost studies to monitor workshop performance and support cost-control initiatives.• Manage daily operational interactions with workshops, including repair delays, complaints, and dispute resolution.• Provide support to the claims team on procurement-related matters and ensure adherence to repair standards and service-level agreements (SLAs).• Track workshop capacity utilization and turnaround times to enhance operational efficiency and customer satisfaction.• Support vendor audits and contribute to ongoing enhancements of the procurement framework.• Perform all other duties assigned by manager.<br>Job Specifications Qualifications - Education / Certification• Bachelor’s degree in any field is required.• 5-6 years of experience in relevant field.<br>Soft Skills & Behavioural Competencies• Strong communication and interpersonal skills for effective vendor and internal stakeholder management.• Excellent negotiation skills with the ability to build collaborative, long-term relationships.• High attention to detail and strong analytical thinking for accurate evaluation and decision-making.• Problem-solving mindset with the ability to manage disputes and resolve issues efficiently.• Strong organizational and time-management skills, with the ability to handle multiple priorities simultaneously.• Adaptability and resilience in a fast-paced, dynamic work environment.
This position links between the site and the head office in all HR duties. That can help the business to achieve his goals, extract department KPIs and create an action plan to perform the department objectives in accordance with Safety as a valuable tool for development.<br>Responsibilities<br>Ensure HR Compliance and Documentation Ensure all HR practices are following local labor laws and company policies. Maintain and update employee records. Conduct regular audits of HR documentation and records to ensure accuracy and compliance. Support Employee Relations and Communication Ensure open lines of communication between employees and management. Provide guidance to employees on company policies, benefits, and other HR-related matters. Manage HR Systems and Records Maintain and update the HR management system to track employee attendance, leave, and other personnel information. Ensure accurate record-keeping for all HR-related activities such as hiring, transfers, and terminations. Prepare and submit reports related to HR metrics, such as attendance and employee performance. Support Recruitment and Onboarding Process Assist in recruiting, interviewing, and selecting candidates for various positions at the site. Coordinate the onboarding process for new hires, including documentation, orientation, and training. Support employee induction programs to ensure smooth integration into the company culture. Qualification In-depth knowledge of labor laws and HR compliance regulations. Experience with SAP/ERP systems, particularly related to HR functionalities (employee data management, payroll, etc.). Proficient in MS Office applications, particularly Excel, Word, and Power Point. Proven experience with HR processes such as recruitment, employee relations, and performance management. Education Bachelor degree in any related field Total Years of Experience0-2 Years Years of Relevant position1+ Year
Company Description Ghamer Agency is a creative organization focused on delivering impactful visual solutions for a wide range of clients. The agency works on diverse projects, from brand identities and marketing campaigns to digital and print materials. Team members collaborate closely to transform client objectives into clear, engaging visuals that support business growth. Ghamer Agency values originality, attention to detail, and a strong commitment to client satisfaction. Role Description The Graphic Designer will work on-site in Al Manşūrah in a full-time capacity, collaborating with the creative and marketing teams to produce high-quality visual assets. Daily responsibilities include designing graphics for digital and print channels, creating logos, and developing brand elements that align with client objectives and guidelines. The role involves working with typography, preparing design files for production, and ensuring consistency across all visual materials. The Graphic Designer will participate in brainstorming sessions, present design concepts, and refine work based on feedback and project requirements. Qualifications Strong skills in Graphics and Graphic Design, with the ability to create visually compelling and coherent layouts. Proficiency in Logo Design and Branding to develop, refine, and maintain brand identities for diverse clients. Solid understanding of Typography, including font selection, hierarchy, and readability in both digital and print formats. Experience using industry-standard design software (e.g., Adobe Photoshop, Illustrator, InDesign or equivalent tools). Ability to interpret briefs, manage multiple projects, and meet deadlines in a fast-paced, on-site environment. Strong portfolio demonstrating creative problem-solving, attention to detail, and consistency in visual execution. Effective communication and collaboration skills to work with cross-functional teams and engage with stakeholders. Relevant education in Graphic Design or a related field, or equivalent practical experience.
Key Responsibilities Culinary Leadership & Menu Development Design and continuously refine menus for all à la carte outlets, banqueting, room service, and special events, reflecting the boutique hotel's identity and guest profile Ensure consistency in taste, presentation, and portioning across all outlets Oversee daily operations of all kitchens, ensuring smooth service during peak hours across multiple outlets Implement and maintain HACCP, food safety, and hygiene standards in line with local regulations Manage kitchen equipment maintenance and coordinate with Engineering on repairs/upgrades Manage food cost budgets, monitor food cost percentage, and implement corrective actions Oversee inventory control, portion control, and waste reduction initiatives Prepare and control the kitchen department's operating budget Monitor guest feedback related to food quality and outlet experience; drive continuous improvement Collaborate with F&B Director and outlet managers to align culinary offerings with service standards Work closely with Purchasing, F&B Service, and Events teams to ensure seamless execution of banquets and special functions Requirements Education & Experience Culinary degree/diploma from a recognized culinary institute Minimum 15 years of progressive culinary experience, including at least 5–7 years as Executive Chef or Executive Sous Chef Experience in boutique hotels or multi-outlet à la carte restaurant environments strongly preferred Skills & Competencies Strong culinary creativity balanced with cost-conscious execution Proven experience managing multiple outlet concepts simultaneously Solid understanding of food cost control, budgeting, and P&L management Strong leadership and team-building skills Knowledge of international cuisine with ability to adapt to local/regional guest preferences HACCP certification and strong food safety knowledge
Position Overview<br><br>The Social Media Moderator is responsible for managing daily community interactions, protecting brand reputation, and delivering fast, accurate customer responses across all social platforms. This role acts as a primary frontline voice for Waffarha, driving positive engagement, enforcing community standards, and channeling key customer insights back to internal teams.<br><br>Compensation & Benefits<br><br>???? Total Earning Potential: Up to EGP 15,000/month<br><br>Base Monthly Salary: EGP 12,000KPI Bonus: Avg. EGP 2,000–3,000/month based on performance (up to 20%)<br><br>????️ Insurance & Protection<br><br>Social Insurance Medical & Life Insurance<br><br>???? Perks & Growth<br><br>Waffarha Employee Discounts Occasional Grants & Employee Benefits Career Growth Opportunities — be part of a fast-growing company expanding across the MENA region<br><br>???? Work Schedule<br><br>Shifts rotate within: 8:00 AM – 11:00 PM (males) / 8:00 AM – 9:00 PM (females) Shift Length: 9 hours per shift (9 hours — 1 hour break) Days Off: 2 rotational days off per week Chat Support Track: Hybrid — flexible scheduling within shift windows<br><br>Business Objectives of This Role<br><br> Protect Brand Reputation: Respond rapidly to public comments and direct messages to prevent negative sentiment from escalating or going viral. Maintain Consistent Brand Voice: Ensure every public reply strictly aligns with brand tone, company policy, and core messaging guidelines. Reduce Response Time (SLA): Consistently hit first-response and resolution targets across all active social channels to maintain high CSAT/NPS scores. Generate Product/Ops Feedback Loops: Collect user sentiment and complaints to feed directly into product, operations, and merchant recommendation pipelines. <br><br>Key Responsibilities<br><br> Community Moderation & Engagement: Monitor, review, and respond to comments, inbox messages, and user-generated content across social platforms. Maintain active engagement, manage competition communications, and produce a tailored profile of brand stickers to connect with target user segments. Replying Strategy & Merchant Recommendations: Help create the platform’s replying strategy and build a dedicated recommendation plan featuring partner merchants to suggest to users in comment threads. Guidelines & Escalations: Enforce community standards by filtering harmful content while immediately escalating sensitive complaints or potential PR risks to the appropriate teams. Reporting & Strategy Support: Produce monthly reports detailing customer insights for cross departmental use, assist in post scheduling, support Marcom campaigns, and track relevant audience trends and hashtags. <br><br>Top 3 Success KPIs<br><br>First Response Time (FRT) Resolution Time Escalation Rate %<br><br>Qualifications & Experience Requirements<br><br> Education: Bachelor's degree in Communications, Marketing, Media, Journalism, or a related field (or equivalent practical experience). Years of Experience: 1–3 years of experience managing multi-platform social media moderation, customer service, or community management. <br><br>Technical Skills & Competencies<br><br> Social Media Inbox Tools: Proficiency in Meta Business Suite, CRM systems, or related social media management tools to manage high-volume messages/comments at scale. Language & Typing: Exceptional, clean written grammar with fast and accurate typing skills in both Arabic and English. Platform Mechanics: Solid understanding of platform algorithms, public comment vs. DM visibility, and flagging/reporting tools across Facebook, Instagram, X, Tik Tok, and other platforms. Soft Skills: Sound judgment under pressure, high attention to detail, strong organizational abilities, and professional handling of sensitive or high-risk content.
Job Description Implement recruiting strategies to meet current or anticipated staffing needs. Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Review employment applications and job orders to match applicants with job requirements. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Interview job applicants to obtain information on work history, training, education, or job skills. Conduct reference or background checks on job applicants. Coordinate with the IT department in finalizing the process of hiring (Laptop, SIM card, mobile, etc). Schedule or conduct new employee orientations. Conduct exit interviews. Analyze employment-related data and prepare required reports. Organizes and/or attends career fairs, assessment centers, or other events. Support with Comp. & Ben. department on the salary survey process.<br>Job Requirements Bachelor’s degree in business / Human Resources.(2-6) years of experience in recruitment Previous experience in Blue and white collars. English Proficiency: Very Good (Read, Written, and Spoken) Proficient in Microsoft Office programs (Word, Excel, and Power Point ). Skills:Accountability for Results Excellent communication skills Cross-cultural sensitivity and experience Flexible and adaptable to changing demands Priorities in a high-pressure environment Ability to manage multiple projects simultaneously Results-oriented, proactive, deadline-driven Commitment to ongoing professional development
Job Title: Master Data Management Specialist Department: ITEmployment Type: Full-Time (On-site) Location: 10th of Ramadan Level: Junior Job Summary Responsible for creating, maintaining, validating, and governing master data across the organization to ensure data accuracy, consistency, and integrity. This role supports business operations by managing master data related to materials, customers, vendors, products, pricing, and organizational structures while ensuring compliance with data governance standards and ERP requirements. Key Responsibilities Create, maintain, update, and validate master data within the ERP system. Manage Material Master, Item Master, Customer Master, Vendor Master, Product Master, Pricing Master, and Bills of Materials (BOMs). Review and verify all master data creation and modification requests prior to implementation. Ensure master data accuracy, completeness, consistency, and integrity across all systems. Monitor, reconcile, and eliminate duplicate or inaccurate master data records. Maintain data classification, coding structures, and naming conventions according to organizational standards. Coordinate across Supply Chain, Procurement, Production, Planning, Sales, Finance, and IT departments for accurate data alignment. Support new product launches by creating necessary master data records and system configurations. Perform periodic data cleansing and generate reports regarding master data quality and accuracy. Support ERP implementation, upgrades, testing, and system enhancements related to master data. Troubleshoot and resolve master data issues affecting business operations while ensuring compliance with data governance procedures. Maintain documentation for all master data requests and approvals. Qualifications & Requirements Education: Bachelor’s degree in Engineering, Business Administration, Information Systems, or Computer Science. Experience: 1 to 3 years of equivalent work experience. Industry Focus: Manufacturing background preferred. Nationality: Egyptian.
Company Description TTEC is a global customer experience (CX) company that has partnered with leading brands for over 40 years to deliver exceptional customer support and engagement. The organization focuses on innovating CX solutions rather than traditional BPO services, using a combination of skilled customer service professionals and advanced AI technologies. TTEC designs and manages customer interactions across a wide range of functions, including customer care, technical support, sales, collections, and trust & safety. Team members join a dynamic environment that emphasizes customer satisfaction, continuous improvement, and performance excellence.<br>Role Description This full-time, on-site C1 English Speakers Customer Service Representative (CSR) role is based in Cairo, Egypt. The CSR will handle inbound and outbound customer interactions in English, respond to inquiries, resolve issues, and provide accurate information about products and services. Daily responsibilities include managing customer requests via phone, chat, or email, documenting interactions in company systems, and following established procedures to ensure timely and effective solutions. The role involves working rotational overnight shifts, maintaining high-quality service standards, meeting performance targets, and collaborating with supervisors and teammates to ensure a positive customer experience.<br>Qualifications<br> C1 or higher English language proficiency, with clear spoken and written communication skills. Strong customer service skills, including active listening, empathy, problem-solving, and conflict resolution. Comfort working rotational overnight shifts and maintaining reliability in attendance and punctuality. Basic computer literacy, including typing skills and familiarity with CRM or contact center systems. Ability to follow structured processes, adapt to changing requirements, and work effectively in a fast-paced environment. Previous experience in customer service, call centers, or related fields is an advantage but not mandatory. High school diploma or equivalent; post-secondary education is a plus. Demonstrated teamwork, professionalism, and commitment to delivering excellent customer experiences.
Company Description Al Mumayaz Information Services is a Premium Etisalat Channel Partner operating across the United Arab Emirates. With a strategic base in Dubai, the company focuses on sales and account management, delivering telecom services and solutions to customers in all seven emirates. Its strong regional presence enables responsive customer support and efficient service delivery. Team members benefit from working in a dynamic, performance-driven environment with opportunities to grow in the telecommunications and sales sectors. Role Description The Telesales Executive is a full-time, on-site role based in Cairo. The role involves making outbound calls to potential and existing customers, presenting Etisalat products and services, and closing sales in line with company targets. Daily tasks include qualifying leads, following up on inquiries, maintaining accurate records in the CRM system, and providing clear information on offers, pricing, and service features. The Telesales Executive will handle customer questions, resolve basic support issues, and coordinate with internal teams to ensure a smooth onboarding process. The role also requires adhering to call quality standards, meeting performance metrics, and contributing feedback to improve sales scripts and processes. Qualifications Candidates should possess strong Communication skills, including clear spoken English and Arabic and active listening abilities. Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve concerns, and maintain a positive customer experience. Candidates should possess Sales and Lead Generation skills to identify prospects, present solutions, negotiate, and close deals. Relevant experience in telesales, call center operations, or telecom services is beneficial. Ability to work with CRM or call management systems, manage time effectively, and meet performance targets is preferred. High school diploma or equivalent required; further education in Business, Marketing, or related fields is an advantage.
Company Description NEXperience is a CX innovation company that helps global brands transform how they engage with their customers through scalable, nearshore solutions in customer support, digital sales, and back-office operations. The company combines top-tier talent, advanced AI technologies, and deep industry expertise across sectors such as healthcare, technology, education, and e-commerce. NEXperience focuses on delivering cost-effective, high-quality services, with potential cost reductions of up to 40% while maintaining HIPAA and GDPR compliance. Trusted by fast-growing startups and established industry leaders, NEXperience operates 24/7 from Egypt to support business growth and customer experience excellence. Role Description The French & English Customer Support Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist will handle customer inquiries and issues in both French and English via phone, email, chat, and other support channels, ensuring timely and accurate responses. Responsibilities include diagnosing and resolving basic technical or account-related problems, escalating complex cases when necessary, and maintaining detailed records of interactions in CRM or ticketing systems. The specialist will monitor customer satisfaction, follow up on open cases, and collaborate with internal teams to improve processes and the overall customer experience. This role also involves adhering to quality, security, and data protection standards while representing NEXperience’s service culture in every interaction.<br>???? We Are Hiring: French & English Customer Support Specialists! Are you fluent in French and English? Join our growing team in El Rehab City! What You Will Do:Deliver exceptional customer support in French and English across multiple channels. Assist customers with inquiries, problem resolution, and service requests efficiently. Maintain high quality standards and professional communication at all times. What We Are Looking For:Fluency in both French and English (spoken and written). Strong communication and active listening skills. Experience in customer service or BPO is a plus. Ability to work on-site in El Rehab City. What We Offer:Attractive Salary Package (Base Salary + Performance Bonuses). Dynamic and supportive work environment. Career growth and development opportunities.
<p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Oversee Daily Operations: Assist in managing daily housekeeping operations, ensuring that rooms and public areas are cleaned and maintained to the highest standards. Room Readiness: Monitor room cleaning schedules to ensure rooms are ready for guest check-in and meet quality standards. Assist in prioritizing high-traffic areas or special requests for room preparation. Public Area Maintenance: Ensure that public areas, including hallways, lobbies, bathrooms, and facilities, are kept clean and well-maintained throughout the day.</p><p>Team Leadership & Development: Supervise Housekeeping Team: Supervise housekeeping staff during shifts, providing guidance, support, and training to ensure high performance and adherence to cleaning standards. Training & Development: Assist in training new team members and provide continuous coaching to enhance service delivery. Conduct performance reviews and identify areas for improvement. Team Scheduling: Help manage shift schedules for housekeeping team members to ensure adequate coverage during peak times and to optimize operational efficiency.</p><p>Quality Control & Inspections: Inspect Rooms & Facilities: Regularly inspect guest rooms, suites, and public areas to ensure they meet the luxury standards of Banyan Tree. Conduct spot checks and address any areas of concern. Quality Assurance: Monitor cleanliness standards, ensuring all staff members follow proper cleaning procedures and quality control measures. Correct and provide feedback on any discrepancies.</p><p>Inventory & Supplies Management: Inventory Control: Monitor housekeeping inventory levels, including cleaning supplies, linen, and guest amenities. Ensure items are stocked and ordered timely to prevent shortages. Laundry Operations: Oversee the laundry department s activities, ensuring the proper handling and cleaning of linens and uniforms. Ensure the quality of laundry service meets hotel standards.</p><p>Guest Service & Relations: Guest Requests: Handle guest requests related to housekeeping, such as additional amenities, room preferences, or special cleaning requirements. Ensure timely and efficient responses to requests. Problem Resolution: Address and resolve any guest concerns related to cleanliness, room maintenance, or housekeeping service with professionalism and urgency.</p><p>Health & Safety Compliance: Maintain Health & Safety Standards: Ensure all cleaning and maintenance procedures comply with health and safety regulations. Conduct training sessions for staff on safe chemical handling, emergency procedures, and proper use of equipment. Hygiene & Cleanliness Standards: Ensure the hotel s cleanliness, hygiene, and sanitation standards are upheld, in line with company policies and local regulations. Monitor and enforce cleanliness in all guest-facing areas.</p><p>Administrative Support & Reporting: Daily Operations Reporting: Assist in preparing reports on departmental activities, including occupancy levels, staff performance, inventory usage, and guest satisfaction scores. Submit daily reports to the Housekeeping Manager. Budget & Cost Control: Support the Housekeeping Manager in managing department costs and adhering to the housekeeping budget. Track expenses, including cleaning products and laundry services, to ensure cost efficiency.</p><p>Collaboration with Other Departments: Cross-department Coordination: Work closely with the Front Office, Engineering, and other departments to ensure the smooth running of hotel operations. Ensure rooms are serviced and prepared according to guest check-in schedules. Issue Resolution: Collaborate with engineering, and front desk teams to quickly address and resolve issues related to room maintenance, equipment, or guest concerns.</p><p>Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p>People & Culture Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</p><p>Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel </p><p><strong>Desired Candidate Profile</strong></p><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p>Leading Myself</p><ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development & Management</li></ul><p>Leading Others</p><ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul><p>Leading the Business</p><ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p>Experience/Certificates/Education</p><p>Experience: Minimum of 2-3 years in a supervisory / leadership role within the housekeeping division, ideally in a luxury hospitality setting.</p><p>Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field.</p><p>Skills & Attributes:</p><ul><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li></ul><p>Language:</p><ul><li>Excellent reading, writing and oral proficiency in English language.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul><p>These qualifications and attributes are crucial for excelling in the role, ensuring effective leadership, operational excellence, and outstanding guest experiences.</p><p>Additional Information</p><p>What awaits you...</p><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul>
<p>POSITION SUMMARY Personally contribute to the youth program s team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the club s child activity services. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Promote the club s youth programs and activities and assist parents in program registration. Help keep facilities and equipment clean, neat and well maintained. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines; reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>PREFERRED QUALIFICATIONS</strong> Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. <strong>REQUIRED QUALIFICATIONS</strong> License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.</p>
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<span>Customer Support Chat Internship iSchool is excited to offer a Customer Service Internship for individuals looking to gain hands on experience in the e-learning industry.<br> As a Customer Service Intern, you will support our customer experience team by providing exceptional assistance to students, parents, and educators through online chat.<br> This internship is an excellent opportunity for candidates who are passionate about technology, education, and customer service while developing their communication, problem solving, and professional skills in a dynamic environment.<br> Responsibilities Respond to customer inquiries via live chat in a professional, friendly, and timely manner.<br> Assist students, parents, and educators with questions about our programs, services, and platform.<br> Troubleshoot and resolve basic technical issues related to the e-learning platform.<br> Guide new users through the registration and onboarding process.<br> Document customer interactions, issues, and feedback accurately.<br> Escalate complex inquiries to the appropriate team when necessary.<br> Support the customer support team in delivering an outstanding customer experience.<br> Participate in training sessions to enhance product knowledge and customer service skills.<br> Paid Internship Flexible and Rotational Shifts Practical Training and Real Work Experience Internship Certificate Potential Full Time Opportunity with Incentives and Bonuses Fresh graduates and Graduates only Strong customer service and interpersonal skills.<br> Ability to communicate professionally and empathetically with customers.<br> Strong problem solving skills and attention to detail.<br> Basic computer proficiency and ability to learn new systems quickly.<br> Ability to multitask and manage multiple chat conversations efficiently.<br> A positive attitude, willingness to learn, and ability to work in a fast-paced environment.<br> Previous customer service experience is a plus but not required.<br> Graduates from 2024 to 2026 are welcome to apply.<br></span> </div>
Company Description e& CX Solutions Egypt is part of e& CX Solutions, a customer experience specialist focused on creating impactful digital interactions and long-term customer relationships. The company combines clear purpose, strategic thinking, and dedicated teams to help organizations bring their customer experience vision to life. Using a disciplined methodology, e& CX Solutions delivers precise, measurable outcomes that support business growth. Joining e& CX Solutions Egypt means contributing to meaningful customer journeys and helping partners achieve exceptional results through exceptional experiences. Role Description This is a full-time, on-site role based in Qesm El Maadi, serving an inbound UAE account. The role involves handling incoming customer calls and inquiries from UAE-based clients, providing accurate information, and resolving issues in a timely and professional manner. The team member will use fluent English to support customers, clarify service-related questions, and record interactions in the system according to company procedures. Daily responsibilities also include following established workflows, meeting performance and quality targets, collaborating with colleagues and supervisors, and adhering to all company policies and service standards. Qualifications Strong verbal and written communication skills in English, with clear, professional phone etiquette. Customer service skills, including active listening, problem-solving, and the ability to remain calm under pressure. Basic computer literacy and the ability to learn and use CRM or call center software efficiently. Ability to follow structured processes, work with performance targets, and adapt to feedback and coaching. Previous experience in call centers, customer support, or service-oriented roles is an advantage. High level of reliability, punctuality, and commitment to working on-site in Qesm El Maadi. Capacity to work rotating shifts, weekends, or holidays if required by business needs. High school diploma or equivalent; further education is an asset.