Key Responsibilities & Accountabilities• Oversee and maintain all workshop contracts, ensuring thorough due diligence is completed prior to onboarding.• Lead negotiations on discounts and labor rates to optimize cost efficiency.• Review contract terms and coordinate with the Legal Department to ensure full compliance with AXA policies and regulatory requirements.• Conduct pre-contract physical assessments of workshops, evaluating capacity, equipment, manpower, and repair quality.• Perform ongoing performance evaluations and quality reviews of contracted workshops.• Identify, assess, and onboard new workshops to expand network capabilities across additional vehicle brands and models.• Analyze data and conduct cost studies to monitor workshop performance and support cost-control initiatives.• Manage daily operational interactions with workshops, including repair delays, complaints, and dispute resolution.• Provide support to the claims team on procurement-related matters and ensure adherence to repair standards and service-level agreements (SLAs).• Track workshop capacity utilization and turnaround times to enhance operational efficiency and customer satisfaction.• Support vendor audits and contribute to ongoing enhancements of the procurement framework.• Perform all other duties assigned by manager.
Job Specifications Qualifications - Education / Certification• Bachelor’s degree in any field is required.• 5-6 years of experience in relevant field.
Soft Skills & Behavioural Competencies• Strong communication and interpersonal skills for effective vendor and internal stakeholder management.• Excellent negotiation skills with the ability to build collaborative, long-term relationships.• High attention to detail and strong analytical thinking for accurate evaluation and decision-making.• Problem-solving mindset with the ability to manage disputes and resolve issues efficiently.• Strong organizational and time-management skills, with the ability to handle multiple priorities simultaneously.• Adaptability and resilience in a fast-paced, dynamic work environment.