Git Jobs - Cairo Egypt

Great products aren't just built — they're delivered, sprint after sprint. We're hiring a Senior Scrum Master to make that happen. ????<br>Fotopia builds AI-powered document-processing products (Foto Verifai, Fotognize, Foto Find, Foto Suite) used across MENA, as part of the WIN Holding group. Our Egypt engineering hub is scaling fast — and we need someone to keep delivery sharp.<br>???? Role: Senior Scrum Master???? Cairo, Egypt · Onsite???? 5–8 years · Full-time · Agile software delivery across product teams<br>As our Senior Scrum Master, you'll own agile delivery health across 1–3 software teams and raise the maturity of agile practice across the organization. You'll turn ceremonies into real momentum, give leadership reliable delivery metrics, and coach the people around you — with a clear target of ≥85% sprint predictability.<br>???? What you'll do:• Facilitate all Scrum ceremonies for 1–3 software development teams• Coach teams, product owners and stakeholders on agile values and practices• Build delivery dashboards; surface progress, risks and dependencies to management• Track velocity, burndown and cycle time; run data-informed retrospectives• Identify and remove impediments; manage cross-team dependencies and risks• Mentor junior Scrum Masters and support scaling (Scrum of Scrums, SAFe)<br>???? Technical skills we're after:• Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II)• SAFe or Kanban certification is a plus• Hands-on with Jira, Azure Dev Ops or similar — including dashboards and reporting• Strong delivery-metrics literacy (velocity, burndown, cycle time)<br>???? What else we're looking for:• 5–8 years as a Scrum Master or agile delivery lead, coaching multiple teams• Strong facilitation, coaching and conflict-resolution skills• Bachelor's in Computer Science, Engineering, Business or related field• Fluent English and Arabic, written and spoken<br>???? Interested — or know someone who'd be perfect? DM me or hit Easy Apply. Let's talk.<br>#Hiring #Cairo Jobs #Scrum Master #Agile Delivery #Egypt Tech #Fotopia

About IN3IN3 Technology is an Egyptian enterprise software company building its own products — Tarasol (enterprise correspondence management), Al-Diwan (document archiving), and Farabi (Document AI and complex Arabic OCR) — running at the heart of daily operations in some of Egypt's largest and most prestigious government and enterprise organizations. Our growth is built on products customers renew, expand, and depend on.<br>Job Responsibilities:<br>Deliver Farabi-based AI solutions at client sites — OCR, extraction, classification, semantic search, chat with documents. Build and tune RAG pipelines over enterprise archives — Arabic, English, and mixed-language. Build production agentic workflows with guardrails, auditability, and human-in-the-loop discipline. Deploy and operate model serving (v LLM, NVIDIA NIM, Triton, Ollama) and size GPU infrastructure. Apply knowledge graphs and Graph RAG patterns where they improve client outcomes. Explain AI decisions, limits, and risks credibly to non-technical client stakeholders. What we’re looking for5+ years of software, backend, cloud, or solution engineering — solid development skills and real production deployments.2–3 years of hands-on, in-production AI work — LLMs, RAG, agents, or Document AI. At least one agentic workflow (Lang Chain, Lang Graph, or equivalent) and one RAG pipeline built, tuned, and operated in production. On-prem, private-cloud, or air-gapped AI deployment experience — essential for our client base. Customer-facing technical communication in Arabic and English. Egypt-based with client travel; comfortable with a limited on-call dimension.

Company Description Decision Intelligent is a UAE-headquartered technology and consulting company that helps businesses make intelligent decisions through AI, ERP, automation, and data-driven transformation. The organization serves clients globally, focusing on improving efficiency, strengthening performance, and building more connected, technology-enabled operations. Its solutions include AI-powered analytics, ERP and Odoo implementation, process automation, business intelligence, custom software, and full-scale digital transformation. By combining strategic consulting with hands-on implementation, Decision Intelligent enables organizations to streamline operations, unlock actionable insights, enhance profitability, and scale with greater control.<br>Role Description This is a full-time remote role for a Telesales Executive. The Telesales Executive will conduct outbound and inbound calls to prospective and existing clients to promote Decision Intelligent’s solutions and qualify sales opportunities. Responsibilities include understanding client needs, presenting relevant services, generating and nurturing leads, managing follow-ups, and maintaining accurate records in CRM systems. The role also involves collaborating with sales and marketing teams, handling basic customer queries, and meeting or exceeding call, conversion, and revenue targets. The Telesales Executive is expected to maintain a professional, consultative approach and represent the company’s brand and values in every interaction.<br>Qualifications<br> Candidates should possess strong Communication skills, including clear spoken English and effective listening. Candidates should possess solid Customer Service and Customer Support skills to handle inquiries and build trust. Candidates should possess Lead Generation and Sales skills to identify prospects, qualify opportunities, and close deals. Experience in telesales, inside sales, or call center environments, preferably in technology, Saa S, or business consulting, is beneficial. Ability to work remotely with self-discipline, time management, and familiarity with CRM and telecalling tools. Goal-oriented mindset with the ability to meet targets, handle rejection professionally, and adapt to changing priorities. Relevant diploma or bachelor’s degree in Business, Marketing, or a related field is an advantage.

Sales Account Manager – Veipex Technology LLC (Cairo, Egypt) About Veipex Technology LLCVeipex Technology LLC is a fast-growing technology distributor and solutions provider driving digital transformation across the MENA region. As an authorized distributor for leading global vendors, Veipex delivers innovative solutions across:Cybersecurity VoIP infrastructure & IP telephony Fintech solutions Artificial Intelligence Enterprise software (ERP, CRM, POS, financial systems) We bridge global technologies with local business needs, offering scalable, secure, and performance-driven solutions. Our culture is built on innovation, collaboration, and measurable impact, empowering both clients and team members to grow and succeed.<br>Role Overview We are hiring a Sales Account Manager (full-time, on-site in Maadi) to manage and grow client accounts, identify new business opportunities, and deliver tailored technology solutions.<br>Key Responsibilities Manage and expand a portfolio of client accounts Understand customer needs and recommend suitable technology solutions Generate leads through prospecting and networking Build and maintain strong, long-term client relationships Deliver compelling presentations and demos Collaborate with technical teams to prepare proposals Track pipeline, forecast sales, and manage CRM updates Negotiate contracts and close deals within company guidelines Monitor market trends and competitor activities<br>Qualifications Strong account management & customer relationship skills Excellent communication & presentation abilities Proven experience in lead generation and pipeline development Background in technology sales (cybersecurity, VoIP, ERP, etc.) is a strong plus Familiarity with CRM tools and sales targets Strong negotiation, problem-solving, and time management skills Bachelor’s degree in Business, Marketing, IT, or related field Fluency in English (additional languages are a plus) Knowledge of the MENA tech market is advantageous<br>Why Join Veipex? Exposure to cutting-edge global technologies Growth-oriented environment with continuous learning Strong team culture focused on collaboration Opportunity to make real impact across industries How to Apply Send your CV to:???? info@veipex.com

Company Description Root Kore is a dynamic Digital Marketing and Programming company focused on delivering comprehensive, end-to-end solutions to help businesses grow and excel in a competitive market. By combining creative strategies, technical proficiency, and data-driven approaches, we create impactful digital experiences for clients across various industries. Root Kore specializes in corporate identity development, social media management, marketing strategies, website development, and custom software solutions. Our mission is to empower brands with innovative tools and strategies that drive measurable success and elevate their digital presence.<br>Role Description Root Kore is seeking a full-time Content Creator to join our team on-site in Heliopolis. The Content Creator will develop compelling and engaging content for various platforms, including social media, websites, and digital campaigns. Core responsibilities include content ideation, copywriting, video editing, content scheduling, and performance tracking. The ideal candidate will collaborate closely with our marketing and creative teams to align projects with brand identity and meet client objectives.<br>Qualifications Skills in Content Writing, Copywriting, and Creative Writing Experience in Video Editing and Multimedia Content Creation Familiarity with Social Media Management and Content Scheduling Tools Basic understanding of Digital Marketing and SEO best practices Ability to research and adapt content for different audiences and platforms Attention to detail, with strong Proofreading and Editing skills Proficiency in graphic design or video editing software Cnva, Capcut, etc Strong organizational and communication skills Bachelor’s degree in Marketing, Communications, Media, or a related field

Company Description Root Kore is a dynamic Digital Marketing and Programming company focused on delivering comprehensive, end-to-end solutions to help businesses grow and excel in a competitive market. By combining creative strategies, technical proficiency, and data-driven approaches, we create impactful digital experiences for clients across various industries. Root Kore specializes in corporate identity development, social media management, marketing strategies, website development, and custom software solutions. Our mission is to empower brands with innovative tools and strategies that drive measurable success and elevate their digital presence.<br>Role Description Root Kore is seeking a full-time Content Creator to join our team on-site in Heliopolis. The Content Creator will develop compelling and engaging content for various platforms, including social media, websites, and digital campaigns. Core responsibilities include content ideation, copywriting, video editing, content scheduling, and performance tracking. The ideal candidate will collaborate closely with our marketing and creative teams to align projects with brand identity and meet client objectives.<br>Qualifications Skills in Content Writing, Copywriting, and Creative Writing Experience in Video Editing and Multimedia Content Creation Familiarity with Social Media Management and Content Scheduling Tools Basic understanding of Digital Marketing and SEO best practices Ability to research and adapt content for different audiences and platforms Attention to detail, with strong Proofreading and Editing skills Proficiency in graphic design or video editing software Cnva, Capcut, etc Strong organizational and communication skills Bachelor’s degree in Marketing, Communications, Media, or a related field

<p>About the Role We are looking for an Applied AI Engineer to design, build, and deploy intelligent AI solutions that solve real business challenges. In this role, you'll work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GraphRAG, AI agents, and knowledge graphs to create scalable, production-ready AI applications. This is an AI-first engineering role , where leveraging AI development tools such as ChatGPT, Cursor, GitHub Copilot, Claude, or Windsurf is an essential part of the development workflow.</p><p>Key Responsibilities</p><ul><li>Design, develop, and deploy AI-powered applications using LLMs.</li><li>Build and optimize RAG and GraphRAG pipelines.</li><li>Develop AI agents and multi-agent workflows for business automation.</li><li>Design and manage knowledge graphs using GraphDB technologies.</li><li>Integrate enterprise data sources with AI applications.</li><li>Engineer prompts, workflows, and agent orchestration for reliable AI systems.</li><li>Evaluate and optimize AI models for quality, latency, scalability, and cost.</li><li>Build production-ready APIs and AI services.</li><li>Collaborate with cross-functional teams to deliver AI-driven products.</li><li>Stay up to date with the latest AI models, frameworks, and best practices.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with GraphRAG architectures.</li><li>Knowledge of AI agent frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or OpenAI Agents SDK.</li><li>Experience with Model Context Protocol (MCP).</li><li>Prompt engineering and AI evaluation frameworks.</li><li>Knowledge of semantic search and hybrid retrieval.</li><li>Experience with FastAPI, Django, or Flask.</li><li>Familiarity with Kubernetes, CI/CD pipelines, and microservices.</li><li>Experience building knowledge graphs and ontology design.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, AI, or a related field.</li><li>3+ years of experience developing AI-powered or data-intensive applications.</li><li>Strong proficiency in Python.</li><li>Hands-on experience with LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, or similar).</li><li>Experience implementing Retrieval-Augmented Generation (RAG).</li><li>Experience with Graph Databases such as Neo4j, Amazon Neptune, Memgraph, or GraphDB.</li><li>Familiarity with vector databases such as Pinecone, Qdrant, Weaviate, Milvus, or pgvector.</li><li>Experience integrating AI models through APIs and SDKs.</li><li>Solid understanding of REST APIs, Git, Docker, and cloud platforms (Azure, AWS, or GCP).</li><li>Strong analytical, debugging, and problem-solving skills.</li></ul>

<p>About the Role We are looking for an Applied AI Engineer to design, build, and deploy intelligent AI solutions that solve real business challenges. In this role, you'll work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GraphRAG, AI agents, and knowledge graphs to create scalable, production-ready AI applications. This is an AI-first engineering role , where leveraging AI development tools such as ChatGPT, Cursor, GitHub Copilot, Claude, or Windsurf is an essential part of the development workflow. Key Responsibilities Design, develop, and deploy AI-powered applications using LLMs. Build and optimize RAG and GraphRAG pipelines. Develop AI agents and multi-agent workflows for business automation. Design and manage knowledge graphs using GraphDB technologies. Integrate enterprise data sources with AI applications. Engineer prompts, workflows, and agent orchestration for reliable AI systems. Evaluate and optimize AI models for quality, latency, scalability, and cost. Build production-ready APIs and AI services. Collaborate with cross-functional teams to deliver AI-driven products. Stay up to date with the latest AI models, frameworks, and best practices.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bachelor's degree in Computer Science, Software Engineering, AI, or a related field. 3+ years of experience developing AI-powered or data-intensive applications. Strong proficiency in Python. Hands-on experience with LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, or similar). Experience implementing Retrieval-Augmented Generation (RAG). Experience with Graph Databases such as Neo4j, Amazon Neptune, Memgraph, or GraphDB. Familiarity with vector databases such as Pinecone, Qdrant, Weaviate, Milvus, or pgvector. Experience integrating AI models through APIs and SDKs. Solid understanding of REST APIs, Git, Docker, and cloud platforms (Azure, AWS, or GCP). Strong analytical, debugging, and problem-solving skills. Preferred Qualifications Experience with GraphRAG architectures. Knowledge of AI agent frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or OpenAI Agents SDK. Experience with Model Context Protocol (MCP). Prompt engineering and AI evaluation frameworks. Knowledge of semantic search and hybrid retrieval. Experience with FastAPI, Django, or Flask. Familiarity with Kubernetes, CI/CD pipelines, and microservices. Experience building knowledge graphs and ontology design.</p>

<p>We are looking for candidates with experience in both information technology and business administration to actively participate in new software implementations, additions of features, and other activities with respect to client needs while maintaining long and prosperous business relations.</p><p>&nbsp;</p><ul><li>Gathering, analyzing, and documenting clients’ requirements</li><li>Simplify and deliver the final requirements to the ‘‘’ Development’’ and ‘’Testing” teams.</li><li>Troubleshoot and perform root cause analysis of problems.</li><li>Having regular – as need be - contact with the clients throughout the project life cycle.</li><li>Participate in user acceptance testing, followed by go-live planning and guidance after go-live.</li><li>Gathering feedback from end users to identify opportunities for improvement</li><li>Anticipate and report any delays/ obstacles, in addition to proposing corrective action</li><li>Propose to the ‘’implementation Head’’ the proposed software solutions with reference to the client's needs and participate in designing the system’s non-technical configuration and custom reports.</li></ul>

<p>We’re Hiring Software Sales Supervisor</p><p>A fast-growing software solutions startup delivering ERP, SaaS, and custom software solutions across Egypt and the Gulf. As we expand, we’re looking for a results-driven sales leader to help build our team, grow our market presence, and drive business success.</p><p>Why Join us?</p><p>Be part of a growing startup where you’ll shape the sales function, lead a high-performing team, and make a direct impact on the company’s growth.</p><p></p><p><strong>Role Overview</strong></p><p>Lead a sales team, drive revenue growth, develop key client relationships, and execute sales strategies across Egypt and the Gulf.</p><p></p><p><strong>Key Responsibilities</strong></p><p>* Lead, coach, and motivate the sales team.</p><p>* Drive business development and revenue growth.</p><p>* Manage key accounts and strategic opportunities.</p><p>* Monitor pipeline, forecasts, and sales performance.</p><p>* Work closely with technical teams to deliver the right solutions.</p><p></p><p><strong>What We Offer</strong></p><p>* Career growth in a fast-growing startup.</p><p>* Opportunity to shape our sales organization.</p><p>* Exposure to innovative ERP and SaaS solutions.</p><p>* Collaborative, performance-driven culture.</p><p>* Competitive salary and performance incentives.</p><p></p><p><strong>Requirements</strong></p><p></p><p>* Bachelor’s degree in Business, IT, Computer Science, or a related field.</p><p>* <strong>3–5 </strong>years of experience in Software, ERP, SaaS, or B2B technology sales.</p><p>* Experience leading or supervising a sales team.</p><p>* Passion for building teams and driving business growth.</p><p>* Strong leadership, communication, and negotiation skills.</p><p>* CRM experience and good English are preferred.</p>

<p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p>Operating Systems</p><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p>Soft Skills</p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p>Preferred Skills</p><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul>

Muller's Solutions is seeking a highly skilled Skadina Technical Lead to lead development activities and ensure the successful delivery of digital solutions built on the Skadina platform. The ideal candidate will provide technical leadership, mentor development teams, and ensure adherence to coding and quality standards.<br><br>Key Responsibilities:<br><br> Lead the design, development, and implementation of solutions on the Skadina platform. Provide technical leadership and mentorship to development teams. Translate business requirements into technical solutions. Review code and ensure adherence to development standards and best practices. Coordinate with architects, business analysts, and QA teams to ensure successful delivery. Support system integration, testing, deployment, and post-production activities. Troubleshoot and resolve complex technical issues. Ensure application performance, security, and scalability. Prepare technical documentation and knowledge transfer materials. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>Minimum 8+ years of software development experience, including leadership responsibilities.<br><br>Proven hands-on experience with the Skadina platform.<br><br>Strong experience in software development, system integration, and API development.<br><br>Experience leading technical teams in enterprise environments.<br><br>Excellent problem-solving and communication skills.

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As the Outbound Sales Executive, you will be responsible for driving revenue growth by proactively reaching out to property owners and businesses. You will focus on converting leads into active payers through our internal payment channels and expanding our footprint in the B2B market, in addition to our traditional C2C base.<br>You are responsible for:Present and sell our property solutions, highlighting the value of our specialised services. Meet and exceed monthly conversion targets by ensuring high-quality ARPU. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Follow up on pending payments and "Active Accounts" to ensure consistent revenue flow. Demonstrate dubizzle products to the client, tailoring the best offer/package based on their need and budget. Educate and persuade customers to process all transactions and payments exclusively through Our Internal Channel. Elaborate on dubizzle's payment portfolio, finding the best payment solution relevant to the client and ensuring successful payment processing. Handle complex negotiations with both B2B and C2C clients to close deals effectively. Identify opportunities for upselling and cross-selling to maximise account value. Build lasting relationships with clients based on trust and reliability. Utilise software, scripts, and tools appropriately. Understand and strive to meet or exceed call centre metrics while providing excellent and consistent customer service. Consistently hit and exceed sales KPIs (Daily calls, conversion rates, and total revenue). Make sales or provide recommendations for products or services that may better suit the client's needs. Take part in training and other learning opportunities to expand your knowledge of the company and its position. Adhere to all company policies and procedures. Be able to conduct market research surveys with buyers or sellers. Collect data about consumers, competitors, and market conditions. Build rapport with clients over the phone to ensure the survey is completed within the required time. Capture the information via the company CRM so that the information can be processed correctly.<br><br>Requirements<br><br>Bachelor's degree in business administration or any related field, or equivalent certification. Proven track record in Outbound Sales (prefer Property experience) Minimum 1 year of general business experience that includes problem resolution, business writing, quality improvement and customer service; Good understanding of company products, services, and policies;Proficient with computers, especially with CRM software, and strong typing skills;Ability to effectively communicate with members and prescribers while managing multiple software systems;Ability to work a flexible work schedule;Proficient in Microsoft Office Suite (Word, Excel, Power Point). Exceptional sales skills, customer service, active listening, verbal and written communication skills, and professional phone voice. Strong negotiation, persuasion, and closing skills Excellent problem-solving skills;Multi-tasking abilities;Patience when handling tough cases;Strong time management and decision-making skills. Self-disciplined and resilient, able to handle rejection and maintain a positive attitude;Passion for ensuring a world-class user support experience;Quick learner and adaptable to learning new processes, concepts, and skills;Skilled problem-solver and multi-tasker;Critical thinker.<br><br>Benefits<br><br>A fast paced, high performing team. Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities#Egyptdubizzle

<p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><ul><li><strong>Operating Systems</strong> Strong knowledge of Microsoft Windows environments. Windows troubleshooting and end-user support.</li><li><strong>Microsoft 365</strong> Microsoft Outlook troubleshooting. Microsoft Office applications support. Microsoft Teams and OneDrive basic support. Microsoft 365 user administration fundamentals.</li><li><strong>Networking</strong> Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN). Basic network troubleshooting and connectivity diagnostics.</li><li><strong>Cloud Technologies</strong> Basic understanding of Microsoft Azure and cloud computing concepts. Familiarity with cloud environments and identity management fundamentals.</li><li><strong>Software Support</strong> Software installation, configuration, troubleshooting, and maintenance. Application support and issue resolution.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p><strong>Preferred Skills</strong></p><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications</b><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p>Operating Systems</p><p>Strong knowledge of Microsoft Windows environments. Windows troubleshooting and end-user support.</p><p>Microsoft 365</p><p>Microsoft Outlook troubleshooting. Microsoft Office applications support. Microsoft Teams and OneDrive basic support. Microsoft 365 user administration fundamentals.</p><p>Networking</p><p>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN). Basic network troubleshooting and connectivity diagnostics.</p><p>Cloud Technologies</p><p>Basic understanding of Microsoft Azure and cloud computing concepts. Familiarity with cloud environments and identity management fundamentals.</p><p>Software Support</p><p>Software installation, configuration, troubleshooting, and maintenance. Application support and issue resolution.</p><p><strong>Soft Skills</strong></p><p>Strong verbal and written communication skills. Excellent customer service and user support skills. Strong troubleshooting and analytical thinking abilities. Ability to work under pressure and manage multiple priorities. Ability to work on multiple applications and tasks simultaneously. Strong teamwork and collaboration skills. Attention to detail and commitment to service quality.</p><p><strong>Preferred Skills</strong></p><p>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems. Basic knowledge of azure and user account management. Understanding of ITIL concepts and Service Desk best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</p><p>Equivalent practical experience considered in lieu of formal education</p><p>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</p><p>Hands-on experience supporting Microsoft Windows environments</p><p>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</p><p>Exposure to ticketing systems and ITSM workflows</p><p></p></section>

The Senior Gen AI Engineer will design, develop, and deploy advanced Generative AI and Agentic solutions for Konecta’s covering both enterprise processes as well as industry solutions. These are experienced professionals, expected to contribute from day one with strong coding skills, AI/ML expertise, and a proven ability to independently deliver production-grade pilots and prototypes while adhering to Konecta’s engineering and security standards.<br>Metrics: First working prototype delivered within 4 weeks of onboarding. At least 2 horizontal AI pilot use cases transitioned to live usage per quarter. Reusable and standardized code modules created in line with Konecta best practices. All code and solutions delivered in line with Konecta Info Sec and compliance standards. Positive feedback from internal horizontal stakeholders and the CTO Gen AI. Continuous market scanning focused on Gen AI and Agentic AI vendors.<br>Responsibilities Build and industrialize Gen AI solutions (assistants, automation flows, RAG/agent pipelines) for both internal and external use. Write production-quality Python code that complies with Konecta best practices and delivers reusable standard components. Autonomously gather, analyze, and evaluate requirements from internal stakeholders for AI/agentic use cases. Assess whether use cases require single-agent or multi-agent architectures. Implement agent-based solutions leveraging well-known frameworks (Auto Gen, Crew AI, Lang Graph, Smol Agents, etc.). Ensure security by design: apply secure coding, data protection, and access controls across all solutions. Connect Gen AI solutions and applications with enterprise systems and APIs (ERP, HRS, Finance platforms, databases, etc.). Independently develop PoCs and pilots to validate use cases before scaling. Ensure full compliance with Konecta AI governance (GDPR, EU AI Act, DORA, Info Sec policies). Document solutions, create demo assets, and contribute to internal accelerators for reuse. Profile6–10 years of professional experience in software engineering & ML/AI.2+ years hands-on in Generative AI, with proven delivery of RAG/agent-based and agentic deployments. Proven track record of DIY pilots, PoCs, or demonstrable project portfolio showing ability to deliver independently end-to-end. Expert-level Python coder with strong ML/AI frameworks knowledge (PyTorch, Tensor Flow, Hugging Face, Lang Chain/Lang Graph). Skilled in API integration and cloud-native deployment (Azure, GCP, or AWS). Strong engineering discipline (CI/CD, Git, testing, documentation, secure coding practices). Fluent English, spoken and written, to collaborate with global teams and stakeholders. Keeps updated with latest developments in Gen AI, MCP, and agentic frameworks (via Git Hub, conferences, research papers, vendor updates). Has experience with, or is open to using, AI coding platforms (e.g., Git Hub Copilot, Claude Code, Cursor) to accelerate delivery. Understands AI security risks (prompt injection, data exfiltration, access control) and applies mitigation in PoCs and production pilots. Able to autonomously evaluate requirements for agentic solutions (single-agent vs multi-agent setups) and apply well-known agent frameworks in delivery. Professional mindset: self-driven, delivery-oriented, and comfortable working in fast-paced, global environments.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The company designs customized, consultative services that address the unique outsourcing needs of each client, helping them focus on their core business and better serve their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to deliver high-value, innovative services. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. Human capital development and the use of state-of-the-art technologies are central to its commitment to exceeding client expectations. Role Description The Bilingual Customer Service Agent is a full-time, on-site role based in Cairo, Egypt. The agent will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information, resolving inquiries, and addressing complaints in a professional manner. Day-to-day responsibilities include documenting interactions, following established procedures, escalating complex issues when needed, and maintaining high service standards and customer satisfaction. The agent will use bilingual communication skills to support customers from diverse backgrounds, adhere to performance targets, and collaborate with team members and supervisors to improve processes and customer experience. The role also involves following company policies, respecting data privacy and security, and actively contributing to a positive, inclusive work environment. Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities. Experience enhancing Customer Satisfaction and contributing to positive Customer Experience. Background in roles such as Customer Service Representatives or similar client-focused positions. Proficiency in at least two languages (including fluent English and another relevant language) with clear verbal and written communication. Ability to work on-site in Cairo, Egypt, on a full-time schedule, including potential shifts, weekends, or holidays as required. Excellent listening, problem-solving, and conflict resolution skills, with attention to detail and accuracy in data entry. Comfort with using contact center technologies, CRM systems, and standard office software; willingness to learn new tools. Demonstrated reliability, teamwork, and adaptability in a fast-paced environment; prior BPO or call center experience is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a results-driven B2B Marketing Specialist with proven experience generating qualified leads for IT services companies. This role is focused on building a predictable pipeline of business opportunities across the MENA region by targeting technology decision-makers such as CTOs, IT Directors, CIOs, CISOs, and Procurement Managers. The ideal candidate understands how to combine outbound and inbound marketing strategies to generate measurable business opportunities not just website traffic or social media engagement.</p><p>Key Responsibilities</p><ul><li>Develop and execute B2B lead generation strategies for IT services.</li><li>Build targeted campaigns aimed at enterprise decision-makers across the MENA region.</li><li>Generate Marketing Qualified Leads (MQLs) and support their conversion into Sales Qualified Leads (SQLs).</li><li>Plan and manage multi-channel campaigns using LinkedIn, email marketing, webinars, content marketing, SEO, paid advertising, and Account-Based Marketing (ABM).</li><li>Create compelling messaging tailored to different buyer personas.</li><li>Work closely with Sales and Business Development teams to improve lead quality and conversion rates.</li><li>Optimize landing pages, lead magnets, and marketing funnels.</li><li>Track campaign performance and continuously improve ROI through data analysis.</li><li>Monitor industry trends, competitors, and emerging marketing opportunities within the IT services market.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4+ years of B2B marketing experience, preferably within an IT services, software, cloud, cybersecurity, or digital transformation company.</li><li>Proven success in generating qualified B2B leads.</li><li>Experience marketing to enterprise technology decision-makers.</li><li>Strong understanding of demand generation and lead nurturing.</li><li>Hands-on experience with LinkedIn campaigns, email outreach, CRM platforms, and marketing automation tools.</li><li>Excellent analytical skills with experience measuring campaign performance.</li><li>Strong written and verbal communication skills in English. Arabic is a plus.</li><li>Experience targeting customers across the MENA region is highly preferred.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Marketing Qualified Leads (MQLs)</li><li>Sales Qualified Leads (SQLs)</li><li>Number of booked sales meetings</li><li>Cost per Qualified Lead (CPL)</li><li>Lead-to-opportunity conversion rate</li><li>Pipeline value generated</li><li>Campaign ROI</li><li>Email response and LinkedIn engagement rates</li></ul><p></p></section>

<b>Shape &amp; Create - And make it happen!</b> <p> </p> <p> </p> The Villeroy &amp; Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining &amp; Lifestyle and Bath &amp; Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. Want to become part of us? #shapeandcreate <p> </p> <p> </p> <ul> <li>Manage, monitor, and maintain diverse database landscape, including on-premises and cloud-based systems.</li> <li>Ensure high availability, performance, and scalability of database systems to support critical business applications and user needs.</li> <li>Implement and manage robust database security protocols, user access controls, and compliance measures to protect sensitive data.</li> <li>Develop, test, and maintain comprehensive backup and recovery strategies to safeguard organizational data against loss or corruption.</li> <li>Perform proactive database performance tuning, optimization, and troubleshooting to resolve complex issues efficiently and prevent future occurrences.</li> <li>Plan and execute database patching, upgrades, and migrations with minimal downtime and impact on business operations.</li> <li>Collaborate closely with application development teams, infrastructure teams, and other stakeholders to support new projects, integrate solutions, and resolve database-related challenges.</li> <li>Maintain clear, up-to-date documentation for database configurations, procedures, and best practices.</li> <li>Participate in an on-call rotation for critical database support as required, ensuring 24/7 system reliability.</li> </ul> <p> </p> <p>Your Profile:</p> <ul> <li>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li> <li>Excellent verbal and written English skills.</li> <li>3+ years of proven hands-on experience with major relational database management systems, specifically MS-SQL, and SAP HANA.</li> <li>Familiarity with cloud-based database solutions is also highly valued.</li> <li>Proficiency in SQL for querying, data manipulation, and database object management.</li> <li>Experience in monitoring, troubleshooting, and resolving database-related issues efficiently.</li> <li>Strong interpersonal and communication skills.</li> <li>Proactively ensures meticulous data integrity and system reliability, and adeptly resolves complex database issues under pressure</li> <li>Highly adaptable to evolving technologies and business requirements, with an excellent problem-solving mindset focused on data integrity and system reliability.</li> </ul> <p> </p> <p> </p> <b>Think outside the box with us! #shapeandcreate</b>

???? Flutter Developer <br>???? Remote · Part-time · 3-month volunteer engagement With potential path to a paid role and equity consideration based on contribution and future funding. We are rebuilding an existing mobile app from scratch using Flutter. The product already has a strong user base and real production impact, and the new version will be faster, cleaner, scalable, bilingual, and AI-enabled. We are looking for one strong Flutter developer who can help build the app properly from the ground up using modern architecture and production-ready practices.<br>????What you will work on Rebuilding a real mobile app using Flutter Implementing scalable Clean Architecture Managing state using Bloc and Cubit Building pixel-accurate UI from Figma designs Integrating REST APIs, Firebase, and third-party SDKsSupporting Arabic and English localization Working on AI-powered app features Preparing the app for Google Play and App Store release Writing clean, maintainable, and reviewable code.<br>✅ What we are looking for3+ years of mobile development experience Strong Flutter and Dart experience in real production apps Solid experience with Bloc and Cubit Good understanding of Clean Architecture Experience with REST APIs and Firebase Ability to implement responsive and pixel-perfect UI from Figma Git/Git Hub workflow experience, including branches, pull requests, and code reviews Experience publishing apps to Google Play and/or App Store Ability to work independently in a remote, async environment Strong attention to code quality, performance, and maintainability.<br>⭐Nice to have Experience with healthcare, wellness, or high-impact apps Experience with AI-powered features or LLM integrations Experience with app analytics, crash reporting, and performance monitoring Understanding of secure data handling and privacy-focused development.<br>????What you get Work on a real product with an existing user base Hands-on experience rebuilding a production-level Flutter app Experience certificate Personalized Linked In recommendation based on your contribution Potential path to a paid role and equity consideration for top contributors<br>This is a 3-month unpaid volunteer role. We are being fully transparent about that. What we can offer is real product experience, meaningful work, and a serious long-term relationship with the founding team. To apply, please include your Git Hub, portfolio, or links to published apps.???? https://www.gravilog.com <br>#Flutter #Flutter Developer #Dart Lang #Bloc Pattern #Mobile Development #Clean Architecture #Health Tech #Fem Tech #AIHealthcare #Remote Work #Open ToWork #Volunteer Developer #Maternal Health #Startup Life