Fire Fighting EngineerJobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervise and provide support to the QHSE team across all FM & PJM operations. Implement and maintain CBRE Excellerate and client HSE Management Systems across all FM services, ensuring full compliance with company standards, client requirements, and local regulations. Conduct regular site inspections, audits, and safety walks across facilities (hard and soft services), identifying hazards and providing actionable feedback to FM teams and management to improve safety performance. Deliver HSE training, inductions, and toolbox talks for FM staff and contractors to enhance competency and promote a strong safety culture within occupied facilities. Review risk assessments and method statements (RAMS) for routine and non-routine FM activities, ensuring appropriate control measures are implemented. Ensure timely preparation and submission of HSE reports , including inspection reports, incident reports, and performance metrics, in line with contractual and corporate requirements. Enforce compliance with safety rules and procedures among FM staff, tenants, and contractors within operational facilities. Manage and control the Permit to Work (ATW/PTW) systems , ensuring high-risk activities properly authorized, monitored, and closed out. Inspect and verify the safety and compliance of tools, equipment, and maintenance activities , ensuring all equipment used on-site is fit for purpose and maintained in accordance with FM standards. Supervise and coordinate contractors and service providers , ensuring their work activities, risk assessments, and permits meet HSE and FM operational requirements. Monitor incident, accident, and near-miss investigations within facilities, identifying root causes and implementing corrective and preventive actions to avoid recurrence. Monitor environmental performance within facilities , including waste segregation, energy awareness, and proper disposal practices, in line with sustainability objectives and regulations. Liaise with clients, tenants, and regulatory authorities , ensuring all FM operations comply with applicable HSE legislation, permits, and statutory requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Engineering, Science or a related field. Minimum 2 4 years of experience in HSE, preferably within Facility Management, operations, or construction environments. Professional HSE certifications such as NEBOSH IGC, IOSH, OSHA, or equivalent (NEBOSH preferred). Good knowledge of HSE regulations, Egyptian labor law, standards, and best practices, particularly in relation to FM activities (maintenance, contractor management, and occupied facilities). Strong communication skills in Arabic & English (verbal and written), with the ability to engage effectively with clients, tenants, and contractors. Good interpersonal and behavioral skills, including teamwork, problem-solving, decision-making, and the ability to influence safe behaviors. Good presentation and training delivery skills, with the ability to conduct inductions, toolbox talks, and awareness sessions. Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.</p><p></p></section>
<div> <ul> <li><br></li></ul></div><div><div><div><div> <p> </p><p> <b>JOB PURPOSE: </b> </p> <p>The Junior Performance Analyst supports the Performance function by collecting, consolidating, and maintaining operational and performance data across RDMC activities. This role assists in the preparation of reports, dashboards, and KPI under the guidance of the Business Performance & Control Manager, Ensuring the accuracy and timely delivery of performance data used to support management decision-making.</p> <p></p> </div> Profile <div> <p> </p><p> <b>RESPONSIBILITIES/DUTIES </b> </p> <p> <b>Performance Management Support</b> </p> <p> Collect, consolidate, and validate operational and performance data from relevant systems and departments across RDMC.</p> <p> Maintain and update KPI logs, performance registers, and tracking sheets accurately and on schedule.</p> <p> Assist in tracking KPI performance against targets, flagging variances and escalating them for review.</p> <p> Support the update and maintenance of the company's KPI framework documentation, ensuring version control and consistency across departments.</p> <p> Help coordinate data submission cycles with department focal points and subcontractors, following up on missing or delayed inputs.</p> <p> Support the Performance function in gathering inputs for continuous improvement and corrective action initiatives.</p> <p> <b>Reporting & Dashboards</b> </p> <p> Assist in preparing weekly, monthly, and periodic operational performance reports and summaries under the direction of the Manager.</p> <p> Support the population and upkeep of dashboard data feeds, flagging data quality issues as they arise.</p> <p> Help compile inputs for official periodic reports issued to top management, the client, and NAT/authorities, ensuring figures are accurate and traceable to source.</p> <p> Format and prepare presentation-ready reporting outputs (charts, tables, summaries) for management review.</p> <p> Maintain a reporting calendar/tracker to help ensure recurring reports and submissions are delivered on time.</p> <p> <b>Process & Documentation Support</b> </p> <p> Assist in maintaining process documentation, templates, and reporting formats used across the Performance function </p> <p> Support basic root cause data-gathering (e.g., compiling incident/variance records) for analysis led by senior team members.</p> <p> Help maintain audit-readiness of performance records by keeping supporting evidence and data trails organized.</p> <p> <b>Safety Responsibilities:</b> </p> <p> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</p> <p> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p> <p> Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p> <p> <b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE</b> </p> <p> <b>QUALIFICATIONS:</b> </p> <p> Bachelor s degree in Engineering or an equivalent field.</p> <p> <b>KNOWLEDGE:</b> </p> <p> Good working knowledge of Excel and basic data handling</p> <p> Familiarity with data analysis or BI tools (e.g., SQL, QlikSense, Power BI) is an advantage</p> <p> Willingness and ability to learn new software applications and data systems</p> <p> Basic awareness of ISO 9001 Quality Management System principles</p> <p> <b>EXPERIENCE:</b> </p> <p> 0-3 years of proven experience in data analysis and performance improvement activities.</p> <p> Practical experience with statistical and numerical analysis techniques.</p> <p> <b>DESIRED BEHAVIORS & EXPERIENCES</b> </p> <p> Analytical Mindset: Approaches problems with logical reasoning, leveraging data-driven insights to identify root causes, trends, and opportunities for improvement.</p> <p> Detail Orientation: Ensures accuracy and precision in data analysis, reporting, and performance monitoring activities.</p> <p> Collaboration & Communication: Works effectively with management and stakeholders, presenting complex information in a clear and concise manner.</p> <p> Continuous Improvement Focus: Demonstrates commitment to enhancing processes, workflows, and systems in alignment with organizational goals.</p> <p> Adaptability: Quickly learns and applies new tools, methods, and systems to meet evolving performance needs.</p> <p> Accountability: Takes ownership of assigned tasks, meets deadlines, and delivers high-quality outputs consistently.</p> <p> Quality Commitment: Adheres to established standards, policies, and quality management requirements to ensure reliable performance outcomes.</p> <p></p> </div> </div> </div> <div></div></div>
<h2 class="h5">Job description</h2>
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Mission <br><p><b>JOB PURPOSE: </b></p><br><br><p>The Junior Performance Analyst supports the Performance function by collecting, consolidating, and maintaining operational and performance data across RDMC activities. This role assists in the preparation of reports, dashboards, and KPI under the guidance of the Business Performance & Control Manager, Ensuring the accuracy and timely delivery of performance data used to support management decision-making.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES </b></p><br><br><p><b>Performance Management Support</b></p><br><br><p>•Collect, consolidate, and validate operational and performance data from relevant systems and departments across RDMC.</p><br><br><p>•Maintain and update KPI logs, performance registers, and tracking sheets accurately and on schedule.</p><br><br><p>•Assist in tracking KPI performance against targets, flagging variances and escalating them for review.</p><br><br><p>•Support the update and maintenance of the company's KPI framework documentation, ensuring version control and consistency across departments.</p><br><br><p>•Help coordinate data submission cycles with department focal points and subcontractors, following up on missing or delayed inputs.</p><br><br><p>•Support the Performance function in gathering inputs for continuous improvement and corrective action initiatives.</p><br><br><p><b>Reporting & Dashboards</b></p><br><br><p>•Assist in preparing weekly, monthly, and periodic operational performance reports and summaries under the direction of the Manager.</p><br><br><p>•Support the population and upkeep of dashboard data feeds, flagging data quality issues as they arise.</p><br><br><p>•Help compile inputs for official periodic reports issued to top management, the client, and NAT/authorities, ensuring figures are accurate and traceable to source.</p><br><br><p>•Format and prepare presentation-ready reporting outputs (charts, tables, summaries) for management review.</p><br><br><p>•Maintain a reporting calendar/tracker to help ensure recurring reports and submissions are delivered on time.</p><br><br><p><b>Process & Documentation Support</b></p><br><br><p>•Assist in maintaining process documentation, templates, and reporting formats used across the Performance function </p><br><br><p>• Support basic root cause data-gathering (e.g., compiling incident/variance records) for analysis led by senior team members.</p><br><br><p>•Help maintain audit-readiness of performance records by keeping supporting evidence and data trails organized.</p><br><br><p><b>Safety Responsibilities:</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in Engineering or an equivalent field.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Good working knowledge of Excel and basic data handling</p><br><br><p>•Familiarity with data analysis or BI tools (e.g., SQL, QlikSense, Power BI) is an advantage</p><br><br><p>•Willingness and ability to learn new software applications and data systems</p><br><br><p>•Basic awareness of ISO 9001 Quality Management System principles</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•0-3 years of proven experience in data analysis and performance improvement activities.</p><br><br><p>•Practical experience with statistical and numerical analysis techniques.</p><br><br><p><b>DESIRED BEHAVIORS & EXPERIENCES</b></p><br><br><p>•Analytical Mindset: Approaches problems with logical reasoning, leveraging data-driven insights to identify root causes, trends, and opportunities for improvement.</p><br><br><p>•Detail Orientation: Ensures accuracy and precision in data analysis, reporting, and performance monitoring activities.</p><br><br><p>•Collaboration & Communication: Works effectively with management and stakeholders, presenting complex information in a clear and concise manner.</p><br><br><p>•Continuous Improvement Focus: Demonstrates commitment to enhancing processes, workflows, and systems in alignment with organizational goals.</p><br><br><p>•Adaptability: Quickly learns and applies new tools, methods, and systems to meet evolving performance needs.</p><br><br><p>•Accountability: Takes ownership of assigned tasks, meets deadlines, and delivers high-quality outputs consistently.</p><br><br><p>•Quality Commitment: Adheres to established standards, policies, and quality management requirements to ensure reliable performance outcomes.</p><br><br><br> </div>
Company Description Kemit is an Egyptian company founded in 2005 that delivers science-based solutions across animal nutrition, agriculture, and cosmetics. With nearly two decades of experience, Kemit combines technical expertise, product innovation, and strong distribution capabilities to serve partners across Egypt and the wider region. The company is a pioneer in animal feed additives and continues to focus on performance, health, and immunity through scientifically formulated products and field-backed support. Kemit also provides specialized fertilizers and crop nutrition solutions to support modern, efficient, and environmentally responsible agriculture. In cosmetics, Kemit distributes trusted skincare and personal care brands, emphasizing safety, transparency, and proven efficacy, while operating under GMP and international ISO certifications for quality, food safety, and health and safety. Role Description This is a full-time hybrid Outside Sales Representative role based in Cairo, Egypt, . The Outside Sales Representative will identify and pursue new business opportunities across Kemit’s core sectors, visit customers on-site, and conduct product-focused sales presentations tailored to client needs. , while maintaining strong relationships through regular contact and follow-up. The representative will gather market insights, provide feedback to internal teams, and collaborate with technical specialists to ensure solutions are aligned with customer requirements. Daily responsibilities include preparing sales reports, tracking pipeline activities, supporting after-sales service, and representing Kemit at industry events and customer meetings. Qualifications* Graduate of Medicine or Pharmacy, preferably from a private university.* Fresh graduate or up to 2 years of experience in the cosmetics field.* Holds a valid driving license; owning a car is preferred.* Presentable appearance.
<p>Are you ready to become the cornerstone of our operations in Cairo? We are searching for an exceptional <strong>Yarn Warehouse Keeper</strong> to join our dynamic team! This isn't just a job; it's an opportunity to be at the heart of our logistics and supply chain, ensuring the smooth flow of materials that power our production. If you thrive in a fast-paced environment, possess an unwavering commitment to organization, and have a keen eye for detail, then prepare to make a significant impact with us!</p><p><strong>Overview:</strong> As our Yarn Warehouse Keeper, you will be instrumental in managing the lifecycle of our valuable yarn inventory. You will oversee all aspects of warehouse operations, from receiving and inspection to storage, picking, and dispatch. Your expertise will directly contribute to our manufacturing efficiency and overall supply chain excellence.</p><ul><li><p><strong>Responsibilities:</strong></p></li><li><p><strong>Master Inventory Management:</strong> Precisely manage and track all incoming and outgoing yarn shipments, maintaining impeccable inventory records.</p></li><li><p><strong>Optimize Warehouse Layout:</strong> Strategically organize the warehouse space for maximum efficiency, accessibility, and safety, ensuring optimal material flow.</p></li><li><p><strong>Lead Receiving and Dispatch:</strong> Oversee the accurate receiving, inspection, and storage of raw yarn materials, and meticulously prepare yarn for dispatch to production or external destinations.</p></li><li><p><strong>Implement Quality Control:</strong> Conduct thorough quality checks on all incoming and outgoing yarn to ensure it meets our rigorous standards.</p></li><li><p><strong>Ensure Safety and Compliance:</strong> Adhere strictly to all safety regulations and company policies, fostering a safe and compliant working environment.</p></li><li><p><strong>Collaborate Seamlessly:</strong> Work closely with procurement, production, and logistics teams to ensure coordinated and efficient operations.</p></li><li><p><strong>Utilize Material Handling Equipment:</strong> Safely operate forklifts and other equipment for efficient material movement.</p></li></ul><p><strong>Skills & Technologies:</strong> You will leverage your strong understanding of <strong>Logistics</strong> and <strong>Supply Chain Management</strong>, coupled with hands-on expertise in <strong>Warehousing</strong> and <strong>Inventory Management</strong>. Proficiency in <strong>Material Handling</strong> and adherence to <strong>Safety Protocols</strong> are essential. Experience with warehouse management systems is a plus.</p><p><strong>Growth Opportunities:</strong> We believe in nurturing talent! As an integral part of our team, you'll have opportunities to enhance your skills, take on greater responsibilities, and grow within our expanding Logistics/Supply Chain and Manufacturing/Production departments. Your contributions will be recognized and rewarded.</p><p><strong>Team & Culture:</strong> Join a collaborative and supportive team that values precision, efficiency, and proactive problem-solving. We foster a culture of respect, continuous improvement, and dedication to excellence. Your voice will be heard, and your expertise will be valued.</p><p><strong>Impact:</strong> Your role is critical to our success! By ensuring the accurate and efficient management of our yarn inventory, you directly contribute to our production continuity, product quality, and ultimately, our ability to deliver superior products to our customers. This is your chance to make a tangible difference every single day, right here in <strong>Cairo, Egypt</strong>, in an <strong>on-site</strong> role.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience the Thrill:</strong> Bring <strong>3-7 years of hands-on experience</strong> in a dynamic warehousing or logistics environment.</p></li></ul><ul><li><p><strong>Inventory Guru:</strong> Demonstrate proven skills in <strong>Inventory Management</strong>, including tracking, reconciliation, and optimization.</p></li><li><p><strong>Material Handling Pro:</strong> Proficient in safe and efficient <strong>Material Handling</strong> techniques, including the operation of forklifts and other equipment.</p></li><li><p><strong>Quality Champion:</strong> A keen eye for detail and a commitment to <strong>Quality Control</strong> standards.</p></li><li><p><strong>Safety Advocate:</strong> Deep understanding and adherence to industrial <strong>Safety Protocols</strong> and best practices.</p></li><li><p><strong>Organizational Wizard:</strong> Exceptional <strong>Organizational Skills</strong> with the ability to manage multiple tasks and maintain meticulous records.</p></li><li><p><strong>Tech-Savvy:</strong> Comfortable with basic computer systems for data entry and inventory tracking.</p></li><li><p><strong>Collaborative Spirit:</strong> Excellent communication and teamwork skills to effectively interact with various departments.</p></li><li><p><strong>Career Level:</strong> This exciting opportunity is perfect for an <strong>Experienced</strong> professional ready to take on significant responsibility and drive operational excellence.</p></li></ul><p></p>
Job Title - CNC Lathe Operator Reporting To - Operations Director Location - Ain Sokhna, As Suways, Egypt<br>Key Responsibilities Set up, operate, and maintain CNC lathe machines for various machining tasks, including turning, threading, and drilling. Interpret and analyse blueprints, technical drawings, and CAD files to execute machining processes. Conduct test runs and adjust machine settings as necessary to ensure accuracy and precision. Perform regular inspections of produced components using precision measurement tools (e.g., callipers, micrometres) to confirm adherence to specifications. Ensure compliance with safety regulations and workplace standards at all times. Troubleshoot machine issues and coordinate repairs or maintenance when required. Collaborate with the engineering and production teams to enhance machining efficiency. Delivering high-quality machined components within specified tolerances and deadlines. Ensuring the proper functioning and maintenance of CNC lathe equipment. Strict adherence to safety protocols and production schedules. Accurate documentation of production logs, machine setups, and maintenance record.<br>Qualifications & Requirements High school diploma or equivalent required. Vocational training or certification in CNC machining or a related field is preferred. Familiarity with CAD/CAM software is an advantage. Certification from recognized organizations, such as the National Institute for Metalworking Skills (NIMS), is a plus.<br>Prior Work Experience & Skills Minimum of 3–5 years of hands-on experience in CNC lathe operation and machining. Proficiency in interpreting blueprints and CAD designs. Strong knowledge of various machining techniques and materials. Problem-solving skills and attention to detail. Ability to operate precision measurement tools accurately. Reliable, disciplined, and safety-conscious. Strong communication and teamwork abilities.
Job Title - CNC Lathe Operator Reporting To - Operations Director Location - Ain Sokhna, As Suways, Egypt<br>Key Responsibilities Set up, operate, and maintain CNC lathe machines for various machining tasks, including turning, threading, and drilling. Interpret and analyse blueprints, technical drawings, and CAD files to execute machining processes. Conduct test runs and adjust machine settings as necessary to ensure accuracy and precision. Perform regular inspections of produced components using precision measurement tools (e.g., callipers, micrometres) to confirm adherence to specifications. Ensure compliance with safety regulations and workplace standards at all times. Troubleshoot machine issues and coordinate repairs or maintenance when required. Collaborate with the engineering and production teams to enhance machining efficiency. Delivering high-quality machined components within specified tolerances and deadlines. Ensuring the proper functioning and maintenance of CNC lathe equipment. Strict adherence to safety protocols and production schedules. Accurate documentation of production logs, machine setups, and maintenance record.<br>Qualifications & Requirements High school diploma or equivalent required. Vocational training or certification in CNC machining or a related field is preferred. Familiarity with CAD/CAM software is an advantage. Certification from recognized organizations, such as the National Institute for Metalworking Skills (NIMS), is a plus.<br>Prior Work Experience & Skills Minimum of 3–5 years of hands-on experience in CNC lathe operation and machining. Proficiency in interpreting blueprints and CAD designs. Strong knowledge of various machining techniques and materials. Problem-solving skills and attention to detail. Ability to operate precision measurement tools accurately. Reliable, disciplined, and safety-conscious. Strong communication and teamwork abilities.
Company Description Dafa Egypt is a leading provider of next-generation central heating solutions, including radiators, underfloor heating, solar hot water systems, and heated pool solutions. With over 25 years of experience and three operating offices, the company serves medium and large-scale residential and commercial projects. Dafa Egypt focuses on implementing eco-friendly systems that enhance comfort, energy efficiency, and sustainability. The company offers integrated solutions and technical expertise to support clients throughout project planning and execution. Role Description The Warehouse Assistant is a full-time, on-site role based in New Cairo. This position supports daily warehouse operations, including receiving, storing, and dispatching heating system components and related materials. Responsibilities include packing orders accurately, organizing and maintaining inventory, and assisting with loading and unloading deliveries. The Warehouse Assistant helps ensure stock is correctly labeled and recorded, supports inventory counts, and follows safety procedures and company guidelines. The role may also involve basic customer service, such as coordinating with the sales and logistics teams to ensure timely and accurate order fulfillment. Qualifications Ability to perform Packing tasks efficiently, with attention to accuracy and product safety. Skills in Inventory Control and Inventory Management to track, organize, and document stock levels. Basic knowledge or experience in Forklift Operation and safe material handling (certification is an advantage). Customer Service skills to communicate clearly with internal teams and support smooth order processing. Strong organizational skills and attention to detail in a warehouse or logistics environment. Ability to perform physical tasks, including lifting, moving, and standing for extended periods, in line with safety standards. Previous experience in warehousing, logistics, or supply chain operations is preferred. High school diploma or equivalent educational background.
Position Summary<br>The Executive Chef (Expat) will lead the culinary vision of Egyptian Vacations Club, bringing international expertise to elevate dining experiences across resorts and vacation properties. This role requires a seasoned professional who can integrate global culinary trends with Egyptian hospitality, while managing diverse teams and ensuring world-class standards in food quality, safety, and guest satisfaction.<br>Key Responsibilities<br>Culinary Innovation Design menus that blend international cuisines with local Egyptian influences. Introduce global culinary techniques and modern gastronomy trends. Maintain consistency in taste, presentation, and service across all outlets.<br>Cross-Cultural Team Leadership Supervise and mentor a multicultural kitchen staff. Implement training programs to upskill local chefs and cooks. Foster collaboration between expatriate and local team members.<br>Operational Excellence Oversee procurement, vendor negotiations, and inventory management. Ensure compliance with international food safety and hygiene standards. Drive cost control measures while maintaining premium quality.<br>Guest-Centric Approach Collaborate with F&B managers to deliver memorable dining experiences. Introduce themed nights, signature dishes, and seasonal menus. Address guest feedback with professionalism and continuous improvement.<br>Strategic Contribution Align culinary operations with Egyptian Vacations Club’s brand identity. Support marketing initiatives through culinary promotions and events. Contribute to long-term growth by developing sustainable food practices.<br> Qualifications & Skills<br>Culinary degree or equivalent professional certification. Minimum 10–12 years of international culinary experience, with at least 5 years in an executive leadership role. Proven expertise in global cuisines and luxury hospitality. Strong leadership and communication skills in English (Arabic is a plus). Experience working in multicultural environments and adapting to local contexts. Knowledge of international food safety standards (HACCP, ISO).
About Noor Nation<br><br>Noor Nation is Egypt's first African renewable energy development and manufacturing startup, providing decentralized solar-powered energy and water solutions across Egypt and Sub-Saharan Africa. Its flagship product, Life Box, is a mobile, solar-powered unit that delivers clean electricity and safe water to farming, tourism, and rural communities. Designed and manufactured in Egypt, Life Box supports sustainability, industrial localization, and economic growth while improving access to essential resources in underserved areas.<br><br>Responsibilities<br><br>Responsibilities Summary Develop, implement, and continuously improve the HSE Management System, ensuring compliance with Egyptian regulations and international standards Conduct HSE training, inductions, toolbox talks, and awareness programs to promote a strong safety culture Monitor site activities, perform inspections and audits, and ensure compliance with HSE policies, safe work practices, and PPE requirements Lead hazard identification, risk assessments, incident investigations, and corrective/preventive action plans Oversee environmental compliance, waste management, and sustainability initiatives across operations and project sites Maintain HSE documentation, permits, records, and prepare regular performance and compliance reports Support continuous improvement by monitoring HSE performance and ensuring timely closure of audit findings<br><br>Requirements<br><br>Bachelor's degree in Engineering, Science, Environmental Science, Occupational Safety, or a related field8+ years of experience in HSE/QHSE, preferably within manufacturing, construction, renewable energy, or industrial environments Strong knowledge of risk assessment, hazard identification, incident investigation, root cause analysis, electrical safety, LOTO, and Permit to Work (PTW) systems NEBOSH, IOSH, OSHA, or equivalent HSE certification is preferred Excellent communication, reporting, analytical, and problem-solving skills with strong attention to detail Proficient in Microsoft Office and fluent in Arabic and English Willingness to travel to project sites and work in both office and field environments
Company Description<br> <br>Expro is a global leader in the energy sector, renowned for its innovative technology, unparalleled performance, and commitment to safety. With a strong focus on digital transformation, Expro provides advanced data solutions to address modern energy challenges and empower smarter decision-making. The company specializes in well construction, flow management, production, subsea well access, and well integrity and intervention, ensuring seamless operations for its clients. Through its collaboration and forward-thinking approach, Expro continues to shape the future of the energy industry. For more information, please visit: expro.com.<br><br> Role Description<br> <br>This is a full-time hybrid role for a Field TRS at Expro, preferably based in the UAE. Primary responsibilities include performing tasks related to tubular running services in the field, ensuring operational efficiency, and troubleshooting equipment. The role requires collaboration with clients and team members, providing technical support and training, and maintaining high safety and performance standards. This hybrid role allows for a combination of on-site work and some remote working flexibility based on operational needs.<br><br> Qualifications<br> <br>Strong Analytical Skills for problem solving and understanding technical processes Exceptional Communication skills for effective collaboration with clients and team members Proficient in Troubleshooting to address technical and operational challenges Excellent Customer Service with a focus on meeting client needs and fostering strong relationships Ability to provide technical Training to team members and clients Experience in the energy or oil and gas industry is a plus Demonstrated ability to work effectively in a team and independently in a hybrid work environment Commitment to safety and quality standards
We’re Hiring | Sales Account Manager Location : Heliopolis - Cairo Job Summary:We are looking for two dynamic and results-driven Sales Account Managers to join our Sales Department and support our growing business in IT Infrastructure, Enterprise Solutions, and Security & Safety Systems. Key Responsibilities:Develop and pursue new business opportunities in IT infrastructure and enterprise sectors. Generate new business opportunities in the security and safety systems field. Build strong relationships with key decision-makers and manage the full sales cycle from lead generation to contract closure. Present tailored virtualization and infrastructure solutions in coordination with presales and technical teams. Oversee project implementation, ensure successful delivery, and manage client handover processes. Negotiate commercial agreements and manage contractual discussions effectively. Maintain accurate CRM updates and sales forecasts while consistently achieving revenue and performance targets under pressure. Required Experience:Bachelor’s degree in Engineering, Information Technology, or a related field.3–6 years of experience in IT sales or enterprise solution selling. Previous experience working with banking institutions, large enterprise clients, and urban sectors is highly preferred. Strong skills in contract negotiation, commercial management, and client relationship management. Proven track record of achieving or exceeding sales targets. Solid understanding of IT solutions, systems integration, and enterprise technology services. Excellent communication, presentation, and end-to-end project management skills. Technical Skills:Strong knowledge of IT infrastructure solutions. Strong knowledge of Security and Safety solutions. Experience in vendor management and partner coordination. Strong enterprise solution selling and consultative sales approach. Understanding of project lifecycle management including scoping, implementation, and handover.???? To apply, please send your updated CV to (hr@ecosas.com)
The Accommodation Supervisor is responsible for the end-to-end management of company-provided housing for employees and staff. This role ensures that all living facilities are safe, clean, compliant with local regulations, and conducive to a productive work-life balance. You will oversee budget allocation, facility maintenance, room assignments, and vendor relationships.<br>Responsibilities Facility Management & Operations Oversee the daily operations of all staff housing units (camps, apartments, or chalets). Coordinate routine maintenance, repairs, and pest control services. Conduct regular inspections to ensure cleanliness and adherence to safety standards. Room Allocation & Logistics Manage the master "bed-plan" to optimize occupancy and ensure fair room distribution. Supervise check-in and check-out procedures for new hires and departing staff. Compliance & Safety Ensure all facilities meet local health, safety, and civil defence regulations. Maintain updated records of residents, emergency contacts, and insurance documents. Implement and enforce "House Rules" to maintain discipline and harmony among residents. Budget & Procurement Monitor utility consumption (water, electricity, internet) and implement cost-saving measures. Manage and follow up the procurement of furniture, bedding, and kitchen supplies. Oversee third-party contracts for catering, laundry, and security services. Qualifications<br>Experience: Minimum of 5 years in Facilities Management, Hospitality, or Administration Management, with at least 2 years in a supervisory role. Education: Bachelor’s degree in business administration, Hospitality Management, or a related field.<br>Required Skills<br>Technical Skills: Proficiency in MS Office (especially Excel for tracking). Conflict Resolution: Ability to mediate disputes between residents from diverse backgrounds. Organization: High level of attention to detail regarding logistics and documentation. Crisis Management: Calm under pressure during emergencies.
<p><br></p><p>Job Description Prepare, produce, and present a variety of sushi and Japanese cold kitchen items according to approved recipes, hotel standards, and food safety requirements. Prepare different types of sushi, including Nigiri, Maki, Uramaki, Temaki, Sashimi, and other Japanese specialties according to the menu and established standards. Prepare all required mise en place for the Sushi section, ensuring that all ingredients are fresh, properly prepared, and available before service. Select and check the quality, freshness, appearance, and condition of fish, seafood, rice, vegetables, and other ingredients used in sushi preparation. Ensure that raw fish and seafood are handled, stored, and prepared according to HACCP, food safety, and hotel standards. Prepare sushi rice according to the approved recipe, ensuring the correct cooking, seasoning, temperature, texture, and consistency. Prepare and maintain all sauces, dressings, garnishes, fillings, and accompaniments required for daily sushi production. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, quality, portion size, and presentation. Ensure accurate cutting, slicing, shaping, rolling, and portioning of sushi products according to established standards. Pay close attention to the presentation, appearance, color, balance, and decoration of all sushi dishes and ensure they meet the hotel's presentation standards. Prepare sushi according to daily buffet, la carte, banquet, special event, and guest requirements. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation within the Sushi section. Follow all HACCP and Food Safety Management System procedures when receiving, preparing, storing, and serving raw fish, seafood, rice, and other food products. Ensure that refrigerators, freezers, sushi counters, cutting boards, knives, utensils, and other equipment are maintained at the required hygiene and temperature standards. Ensure that all ingredients and prepared products are properly covered, labeled, dated, stored, and maintained at the correct temperature. Check the quality and availability of ingredients before production and inform the Chef in Charge of any shortages, quality issues, or unsuitable products. Ensure proper stock rotation according to FIFO principles and minimize food waste and product spoilage. Control portion sizes and product usage to maintain consistency and support effective food cost control. Prepare daily production according to business volume, reservations, buffet requirements, banquets, special events, and expected guest demand. Coordinate with the Executive Chef, Sous Chef, Pastry, Hot Kitchen, Stewarding, and other relevant sections to ensure smooth and timely service. Assist in creating new sushi dishes, combinations, presentations, and decorative concepts under the direction of the Executive Chef or Sushi Chef. Maintain the cleanliness and organization of the Sushi workstation, preparation areas, storage areas, equipment, and utensils throughout the shift. Ensure that sushi knives, cutting boards, rice cookers, refrigeration equipment, and other tools are used safely, correctly, and hygienically. Guide and assist junior kitchen employees in sushi preparation techniques, food handling, portion control, hygiene, and presentation standards when required. Monitor the quality and consistency of sushi products throughout service and immediately correct any product that does not meet the required standards. Complete and maintain all records related to food preparation, temperature control, storage, cleaning, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of refrigeration equipment, water, electricity, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p>Education: At least a high school or vacation diploma.<br>Experience: At least 8 years of practical experience.<br>Foreign Language: Not required.<br>Courses and Seminars: Prior attendance in courses and seminars in the related field.<br>Computer Literacy: Not required.<br>Skills: Is an expert on the products and cooking techniques in the related department.<br>Has basic knowledge about the other kitchen sections and processes.<br>Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field.<br>Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.
<p><br></p><p>Job Description Prepare, produce, and present a variety of traditional Turkish Baklava and related pastry products according to approved recipes, hotel standards, and food safety requirements. Prepare different varieties of Turkish Baklava, including traditional Baklava, Pistachio Baklava, Walnut Baklava, biyet, B lb l Yuvas , Sarma, and other Turkish pastry specialties as required. Prepare all ingredients and mise en place required for daily production, ensuring that all products are fresh, properly measured, and available before production begins. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, appearance, portion size, and quality. Prepare and handle filo/phyllo dough carefully to achieve the required thickness, texture, layering, and final product quality. Ensure accurate preparation of fillings, including pistachios, walnuts, and other approved ingredients, according to the required recipes and specifications. Prepare butter, syrup, and other components used in Baklava production according to established recipes and quality standards. Control the baking process, including oven temperature and baking time, to ensure that Baklava is evenly baked, crisp, golden, and of the required quality. Ensure that syrup is prepared and applied correctly to achieve the required sweetness, texture, and consistency without affecting the crispness of the pastry. Pay close attention to portion sizes, cutting techniques, shapes, and presentation to maintain consistency and control food costs. Ensure that all finished products are presented attractively and according to the hotel s pastry and presentation standards. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation throughout the production process. Follow HACCP and Food Safety Management System requirements when handling, preparing, storing, and presenting all pastry products. Ensure that all potentially hazardous ingredients are handled and stored at the correct temperatures according to food safety requirements. Store all ingredients and finished products correctly, ensuring proper covering, labeling, dating, temperature control, and storage conditions. Check the quality, freshness, and quantity of ingredients before production and report any shortages or quality problems to the Chef in Charge. Ensure proper stock rotation according to FIFO principles and minimize product spoilage and unnecessary waste. Make the best possible use of available ingredients while maintaining product quality and controlling production costs. Prepare daily production according to the business volume, buffet requirements, banquets, la carte orders, special events, and production schedules. Coordinate with the Pastry Chef, Sous Chef, and other kitchen sections to ensure smooth production and timely delivery of products. Assist in developing new Turkish Baklava varieties, presentations, shapes, and decorative concepts under the direction of the Executive Pastry Chef. Maintain the cleanliness and organization of all workstations, equipment, utensils, refrigerators, storage areas, and production areas assigned to the section. Ensure that all pastry equipment and tools are used correctly and safely and report any damaged or malfunctioning equipment to the responsible manager. Assist junior pastry employees by providing guidance on Baklava preparation techniques, recipes, portioning, baking, syrup preparation, and presentation standards. Complete and maintain all records related to food preparation, production, storage, temperature control, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of ovens, refrigeration equipment, water, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a high school or vacation diploma.</li><li>At least 8 years of practical experience.</li><li>Prior attendance in courses and seminars in the related field.</li><li>Is an expert on the products and cooking techniques in the related department.</li><li>Has basic knowledge about the other kitchen sections and processes.</li><li>Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field.</li><li>Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>
<p><b>Job Description </b>Prepare, produce, and present a variety of traditional Turkish Baklava and related pastry products according to approved recipes, hotel standards, and food safety requirements. Prepare different varieties of Turkish Baklava, including traditional Baklava, Pistachio Baklava, Walnut Baklava, biyet, B lb l Yuvas , Sarma, and other Turkish pastry specialties as required. Prepare all ingredients and mise en place required for daily production, ensuring that all products are fresh, properly measured, and available before production begins. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, appearance, portion size, and quality. Prepare and handle filo/phyllo dough carefully to achieve the required thickness, texture, layering, and final product quality. Ensure accurate preparation of fillings, including pistachios, walnuts, and other approved ingredients, according to the required recipes and specifications. Prepare butter, syrup, and other components used in Baklava production according to established recipes and quality standards. Control the baking process, including oven temperature and baking time, to ensure that Baklava is evenly baked, crisp, golden, and of the required quality. Ensure that syrup is prepared and applied correctly to achieve the required sweetness, texture, and consistency without affecting the crispness of the pastry. Pay close attention to portion sizes, cutting techniques, shapes, and presentation to maintain consistency and control food costs. Ensure that all finished products are presented attractively and according to the hotel s pastry and presentation standards. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation throughout the production process. Follow HACCP and Food Safety Management System requirements when handling, preparing, storing, and presenting all pastry products. Ensure that all potentially hazardous ingredients are handled and stored at the correct temperatures according to food safety requirements. Store all ingredients and finished products correctly, ensuring proper covering, labeling, dating, temperature control, and storage conditions. Check the quality, freshness, and quantity of ingredients before production and report any shortages or quality problems to the Chef in Charge. Ensure proper stock rotation according to FIFO principles and minimize product spoilage and unnecessary waste. Make the best possible use of available ingredients while maintaining product quality and controlling production costs. Prepare daily production according to the business volume, buffet requirements, banquets, la carte orders, special events, and production schedules. Coordinate with the Pastry Chef, Sous Chef, and other kitchen sections to ensure smooth production and timely delivery of products. Assist in developing new Turkish Baklava varieties, presentations, shapes, and decorative concepts under the direction of the Executive Pastry Chef. Maintain the cleanliness and organization of all workstations, equipment, utensils, refrigerators, storage areas, and production areas assigned to the section. Ensure that all pastry equipment and tools are used correctly and safely and report any damaged or malfunctioning equipment to the responsible manager. Assist junior pastry employees by providing guidance on Baklava preparation techniques, recipes, portioning, baking, syrup preparation, and presentation standards. Complete and maintain all records related to food preparation, production, storage, temperature control, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of ovens, refrigeration equipment, water, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school or vacation diploma.</li><li>Experience: At least 8 years of practical experience.</li><li>Foreign Language: Not required.</li><li>Courses and Seminars: Prior attendance in courses and seminars in the related field.</li><li>Computer Literacy: Not required.</li><li>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>
<p>Prepare, produce, and present a variety of traditional Turkish Baklava and related pastry products according to approved recipes, hotel standards, and food safety requirements. Prepare different varieties of Turkish Baklava, including traditional Baklava, Pistachio Baklava, Walnut Baklava, biyet, B lb l Yuvas , Sarma, and other Turkish pastry specialties as required. Prepare all ingredients and mise en place required for daily production, ensuring that all products are fresh, properly measured, and available before production begins. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, appearance, portion size, and quality. Prepare and handle filo/phyllo dough carefully to achieve the required thickness, texture, layering, and final product quality. Ensure accurate preparation of fillings, including pistachios, walnuts, and other approved ingredients, according to the required recipes and specifications. Prepare butter, syrup, and other components used in Baklava production according to established recipes and quality standards. Control the baking process, including oven temperature and baking time, to ensure that Baklava is evenly baked, crisp, golden, and of the required quality. Ensure that syrup is prepared and applied correctly to achieve the required sweetness, texture, and consistency without affecting the crispness of the pastry. Pay close attention to portion sizes, cutting techniques, shapes, and presentation to maintain consistency and control food costs. Ensure that all finished products are presented attractively and according to the hotel s pastry and presentation standards. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation throughout the production process. Follow HACCP and Food Safety Management System requirements when handling, preparing, storing, and presenting all pastry products. Ensure that all potentially hazardous ingredients are handled and stored at the correct temperatures according to food safety requirements. Store all ingredients and finished products correctly, ensuring proper covering, labeling, dating, temperature control, and storage conditions. Check the quality, freshness, and quantity of ingredients before production and report any shortages or quality problems to the Chef in Charge. Ensure proper stock rotation according to FIFO principles and minimize product spoilage and unnecessary waste. Make the best possible use of available ingredients while maintaining product quality and controlling production costs. Prepare daily production according to the business volume, buffet requirements, banquets, la carte orders, special events, and production schedules. Coordinate with the Pastry Chef, Sous Chef, and other kitchen sections to ensure smooth production and timely delivery of products. Assist in developing new Turkish Baklava varieties, presentations, shapes, and decorative concepts under the direction of the Executive Pastry Chef. Maintain the cleanliness and organization of all workstations, equipment, utensils, refrigerators, storage areas, and production areas assigned to the section. Ensure that all pastry equipment and tools are used correctly and safely and report any damaged or malfunctioning equipment to the responsible manager. Assist junior pastry employees by providing guidance on Baklava preparation techniques, recipes, portioning, baking, syrup preparation, and presentation standards. Complete and maintain all records related to food preparation, production, storage, temperature control, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of ovens, refrigeration equipment, water, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a high school or vacation diploma.</li><li>At least 8 years of practical experience.</li><li>Foreign Language: Not required.</li><li>Prior attendance in courses and seminars in the related field.</li><li>Computer Literacy: Not required.</li><li>Is an expert on the products and cooking techniques in the related department.</li><li>Has basic knowledge about the other kitchen sections and processes.</li><li>Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field.</li><li>Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>
<p>Prepare, produce, and present a variety of sushi and Japanese cold kitchen items according to approved recipes, hotel standards, and food safety requirements. Prepare different types of sushi, including Nigiri, Maki, Uramaki, Temaki, Sashimi, and other Japanese specialties according to the menu and established standards. Prepare all required mise en place for the Sushi section, ensuring that all ingredients are fresh, properly prepared, and available before service. Select and check the quality, freshness, appearance, and condition of fish, seafood, rice, vegetables, and other ingredients used in sushi preparation. Ensure that raw fish and seafood are handled, stored, and prepared according to HACCP, food safety, and hotel standards. Prepare sushi rice according to the approved recipe, ensuring the correct cooking, seasoning, temperature, texture, and consistency. Prepare and maintain all sauces, dressings, garnishes, fillings, and accompaniments required for daily sushi production. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, quality, portion size, and presentation. Ensure accurate cutting, slicing, shaping, rolling, and portioning of sushi products according to established standards. Pay close attention to the presentation, appearance, color, balance, and decoration of all sushi dishes and ensure they meet the hotel s presentation standards. Prepare sushi according to daily buffet, la carte, banquet, special event, and guest requirements. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation within the Sushi section. Follow all HACCP and Food Safety Management System procedures when receiving, preparing, storing, and serving raw fish, seafood, rice, and other food products. Ensure that refrigerators, freezers, sushi counters, cutting boards, knives, utensils, and other equipment are maintained at the required hygiene and temperature standards. Ensure that all ingredients and prepared products are properly covered, labeled, dated, stored, and maintained at the correct temperature. Check the quality and availability of ingredients before production and inform the Chef in Charge of any shortages, quality issues, or unsuitable products. Ensure proper stock rotation according to FIFO principles and minimize food waste and product spoilage. Control portion sizes and product usage to maintain consistency and support effective food cost control. Prepare daily production according to business volume, reservations, buffet requirements, banquets, special events, and expected guest demand. Coordinate with the Executive Chef, Sous Chef, Pastry, Hot Kitchen, Stewarding, and other relevant sections to ensure smooth and timely service. Assist in creating new sushi dishes, combinations, presentations, and decorative concepts under the direction of the Executive Chef or Sushi Chef. Maintain the cleanliness and organization of the Sushi workstation, preparation areas, storage areas, equipment, and utensils throughout the shift. Ensure that sushi knives, cutting boards, rice cookers, refrigeration equipment, and other tools are used safely, correctly, and hygienically. Guide and assist junior kitchen employees in sushi preparation techniques, food handling, portion control, hygiene, and presentation standards when required. Monitor the quality and consistency of sushi products throughout service and immediately correct any product that does not meet the required standards. Complete and maintain all records related to food preparation, temperature control, storage, cleaning, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of refrigeration equipment, water, electricity, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vacation diploma. Experience: At least 8 years of practical experience. Foreign Language: Not required. Courses and Seminars: Prior attendance in courses and seminars in the related field. Computer Literacy: Not required. Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</p>
BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEChef De Partie | Majid Al Futtaim Entertainment | Food & Beverage<br>ROLE SUMMARYThe role of the Chef de Partie is to oversee the back-of-house operations in F&B operations and manage the shift and staff. This role will be responsible for the quality of all food and beverages served including the health and safety, presentation, timing of delivery, and temperature. <br>ROLE PROFILESupport employee training, development, onboarding, and team leadership activities. Be fully competent in all kitchen stations and provide production/line support when needed. Ensure compliance with Health & Safety regulations and safe food handling practices. Maintain awareness of food allergies and food safety standards. Ensure kitchen equipment, refrigerators, and work areas are clean and organized. Monitor food production levels to minimize waste and excessive leftovers. Manage proper food labeling, dating, storage, and stock rotation procedures. Demonstrate strong culinary knowledge, including knife skills, meat and vegetable preparation, starch cookery, sauces, soups, garnishes, and cooking temperatures.<br>REQUIREMENTSExperience: Minimum 3-4 years of experience in a similar role, preferably within an upscale restaurant or hotel environment, with previous Kitchen Supervisor experience being an advantage. Education: Certificate, Course, or Diploma in Hospitality or a related field, with PIC 2 and Food Safety Certification (HACCP preferred). Strong commitment to delivering exceptional customer service and maintaining high-quality standards. Professional appearance, communication skills, and confidence in interacting with guests. Ability to multitask effectively, work under pressure, and maintain attention to detail. Good English communication skills, including reading, writing, and speaking.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
<h2 class="h5">Job description</h2>
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<p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.</p><br>
<p>This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.</p><br>1. On-site Operations Management
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<p>Oversee daily operations of the BPO safety response team, ensuring stable 24/7 service delivery</p><br>
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<p>Monitor key operational metrics (SLA, AHT, Resolution Rate, DSAT, etc.)</p><br>
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<p>Track staffing, scheduling, and capacity utilization, proactively identifying operational risks</p><br>
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</ul> 2. Quality & Compliance Management
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<p>Ensure adherence to Safety Response SOPs and handling standards, especially for sensitive cases</p><br>
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<p>Conduct quality audits (QA), case reviews, and performance analysis</p><br>
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<p>Maintain consistency and compliance in handling high-risk scenarios (e.g., violence, harassment, robbery cases)</p><br>
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</ul> 3. Issue Resolution & Continuous Improvement
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<p>Identify key drivers of DSAT and re-open cases, and lead root cause analysis</p><br>
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<p>Collaborate with product, policy, and training teams to improve processes and tools</p><br>
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<p>Track implementation of improvement initiatives and ensure effective closure of issues</p><br>
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</ul> 4. Frontline Enablement & Training Support
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<p>Support agent training and capability building (e.g., communication skills, judgment, risk identification)</p><br>
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<p>Drive effective rollout and adoption of new processes and policies</p><br>
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<p>Enhance agents’ ability to handle complex and sensitive safety cases</p><br>
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</ul> 5. Cross-functional Collaboration
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<p>Partner with central teams.</p><br>
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<p>Act as the on-site voice of operations, providing frontline insights and VOC feedback</p><br>
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<p>Support critical incident response and ensure timely communication and coordination</p><br>
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</ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br>Basic Requirements
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<p>Bachelor’s degree or above</p><br>
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<p>2–3 years of experience in operations, customer service, safety response, or contact center environments</p><br>
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<p>Prior experience in BPO or on-site operations management is must.</p><br>
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</ul>
Preferred Qualifications
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<p>Experience in Trust & Safety or safety-related operations</p><br>
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<p>Multilingual capability (English / Spanish / Chinese preferred)</p><br>
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<li>Relevant experience in ride-share industry or competitors is preferred</li>
</ul> </div>