Financial Analyst Jobs in Egypt

Job Description:Design, develop, and maintain BI dashboards, reports, and ad-hoc queries using OBIEE/Oracle Analytics Server (OAS). Design, develop, and maintain publisher reports with templates using OBIEE/OASTranslate business requirements into technical designs, creating visualizations, reports, and analyses that meet organizational needs. Optimize the performance of BI reports by tuning the RPD (Repository), SQL queries, and dashboards. Develop data models and subject areas in the OBIEE/OAS repository (RPD) including physical, business model, and presentation layers. Create and manage metadata models to ensure accurate representation of data in the reporting layer Analyze and improve system performance, ensuring high availability of BI services. Monitor and troubleshoot performance issues related to OBIEE dashboards, analyses, and data models. Optimize database queries used within BI reports to reduce response times and improve report performance.<br>Requirements:Bachelor’s degree in Computer Science or a related field.3+ Years of experience as a BI Developer or in a similar role involving OBIEE/Oracle Analytics Server (OAS). Expertise in OBIEE/OAS RPD (physical, business model, and presentation layers). Strong SQL skills for database queries and performance tuning Familiarity with data integration (ETL) processes and tools. Hands-on experience in data modeling and managing metadata in BI environments. Proven experience in gathering business requirements and translating them into technical designs. Strong knowledge of statistical analysis, data mining, and data visualization techniques. Experience with data visualization tools and techniques. Excellent problem-solving skills, result-oriented, and attention to detail. Strong communication skills with the ability to explain complex concepts to non-technical stakeholders. Excellent English speaking and business writing<br>What we are offering:Social & Family Health insurance (We bear it entirely). Great Place to work located in Sheraton Heliopolis, Cairo Awesome Team to work with, as we have the best supportive, collaborative, professional, and fun team.

???? We're Hiring | Project Sales Engineer???? Location: Obour City, Egypt Decorative Glass 1993 is looking for a motivated Project Sales Engineer to join our growing team and develop B2B project sales opportunities within the construction and building materials market.???? Key Requirements✔ Bachelor's degree in Engineering.✔ 3–5 years of experience in Project Sales / B2B Sales, preferably within Construction, Building Materials, or Industrial Products.✔ Experience in one or more of the following industries is highly preferred:Architectural Glass | Aluminum | Façade | Cladding | Curtain Walls | Steel | Stainless Steel | Construction Chemicals | HVAC | MEP | Sanitary | Waterproofing | Building Materials✔ Proven experience dealing with Contractors, Consultants, Developers, Architects, and Corporate Clients.✔ Strong communication, negotiation, presentation, and relationship-building skills.✔ Ability to prepare technical & commercial quotations, negotiate, follow up, and close deals.✔ Good knowledge of Microsoft Office.✔ Owning a car is a MUST.✔ Presentable, self-motivated, target-oriented, and willing to travel for client/project visits.???? Key Responsibilities???? Generate and develop new B2B project sales opportunities.???? Build and maintain strong relationships with contractors, consultants, developers, architects, and corporate clients.???? Understand customer requirements and propose suitable technical solutions.???? Prepare technical and commercial quotations in coordination with internal departments.???? Follow up on projects, customer requirements, opportunities, and sales pipeline.???? Conduct client visits, meetings, and project presentations.???? Achieve assigned sales targets and contribute to business growth.???? Monitor market trends and identify new business opportunities.???? Why Join Decorative Glass?✅ Competitive Salary✅ Attractive Incentive Scheme✅ Career Growth Opportunities✅ Professional Work Environment✅ Medical & Social Insurance???? Interested? Send your updated CV via Linked In message or tag someone who may be a good fit.#Hiring #Open ToWork #Project Sales #Sales Engineer #B2BSales #Engineering Jobs #Construction Jobs #Building Materials #Sales Jobs #Egypt Jobs #Obour Jobs #Cairo Jobs #Recruitment

Job Summary<br>We are seeking a proactive and detail-oriented Procurement Engineer to support procurement and supply chain activities for electrical infrastructure, substations, and power plant projects. The successful candidate will be responsible for sourcing and evaluating suppliers, managing procurement processes for critical electrical equipment, negotiating commercial terms, and ensuring compliance with project specifications, quality standards, and delivery schedules.<br>Key Responsibilities:<br>Procurement & Supply Chain Management Manage the procurement cycle from requisition to purchase order issuance for electrical power project materials and equipment. Source, evaluate, and qualify suppliers and subcontractors based on technical, commercial, and operational capabilities. Coordinate with engineering, project management, and planning teams to ensure timely procurement of project requirements. Monitor supplier performance, delivery schedules, and order status to ensure project milestones are achieved. Support supply chain optimization initiatives to improve efficiency, reduce costs, and mitigate procurement risks.<br>Technical Evaluation<br>Review and evaluate vendor quotations for major electrical equipment, including:Power Transformers Switchgears MV/LV Cables Protection and Control Systems Electrical Panels and Auxiliary Equipment Ensure supplier offers fully comply with project specifications, client requirements, technical standards, and contractual obligations. Conduct technical and commercial bid comparisons and prepare recommendation reports. Commercial Negotiation Negotiate pricing, payment terms, delivery schedules, warranties, and contractual conditions with suppliers. Analyze cost structures and price breakdowns to identify opportunities for cost savings and value engineering. Support contract finalization and vendor management activities while ensuring commercial competitiveness and compliance.<br>Documentation & Reporting Prepare procurement reports, bid evaluations, comparison sheets, and supplier assessment records. Maintain accurate procurement records and documentation within ERP systems. Ensure compliance with company procurement policies, procedures, and audit requirements.<br>Qualifications:Bachelor’s Degree in Electrical Power and Machines Engineering or a related electrical engineering discipline.5 years of experience in procurement and supply chain management within:-Electrical Infrastructure Projects-Substation Projects-Power Generation/Power Plant Projects<br>Systems & Software Proficiency in ERP systems such as:SAPOracle ERPStrong Microsoft Office skills, particularly Excel and reporting tools. Language Skills Fluent in English (written and verbal).

Company Description Hirevo is a growing organization focused on connecting top talent with meaningful career opportunities across diverse industries. The company emphasizes collaborative work environments, structured growth paths, and performance-driven cultures. At Hirevo, team members are encouraged to develop leadership capabilities, improve operational processes, and contribute to strategic initiatives. The organization values integrity, accountability, and clear communication in all internal and external interactions. Applicants can expect professional development, exposure to cross-functional teams, and opportunities to influence business outcomes. Role Description The TPM Technician Team Leader (Non-Engineers) role at Hirevo is a full-time, on-site position based in 6th of October City. The TPM Technician Team Leader will oversee daily team operations, coordinate tasks and priorities, and ensure adherence to timelines, quality standards, and process guidelines. Responsibilities include organizing workflow, monitoring performance metrics, providing coaching and guidance, and supporting the implementation of Total Productive Maintenance (TPM) practices from an operational and managerial perspective. The role involves cross-functional coordination, preparing reports and updates for stakeholders, and facilitating problem-solving and continuous improvement activities within the team. TPM Technician Team Leaders will also participate in planning meetings, support training initiatives, and ensure compliance with company policies and safety standards.<br>Qualifications Strong leadership and people management skills, including team coordination, performance monitoring, and coaching. Experience with operational processes, workflow optimization, and continuous improvement methodologies (TPM exposure is a plus). Excellent communication and interpersonal skills, with the ability to collaborate across departments and present information clearly. Solid organizational and time-management skills, with attention to detail and the ability to prioritize multiple tasks. Analytical and problem-solving abilities, including using data and metrics to support decisions and drive improvements. Comfort working on-site in a structured environment, with flexibility to adapt to changing operational needs. Previous experience in a supervisory or team leader role in operations, manufacturing, or service delivery is preferred. Technical educational background, with a minimum of 3 years of experience in the manufacturing industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>What is FlapKap ?<br> We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa.<br> We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.<br> For more info, check our feature on Forbes.<br> Why FlapKap?<br> FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region.<br> We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD.<br> FlapKap offers a safe environment with a welcoming atmosphere to creativity and innovation.<br> Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.<br> What is this role?<br> As a Software Engineer at FlapKap, you will play a pivotal role in building our tech.<br> We are seeking talented full-stack engineers proficient in both standard software engineering practices and cutting-edge, AI-driven workflows.<br> In this role, you will be tasked with developing deterministic flows utilizing specialized AI tools, enforcing spec-driven development, and executing rigorous full-cycle testing—including integration, validation, and end-to-end (E2E) testing within isolated environments.<br> This is a hands-on technical role for an engineer passionate about leveraging modern AI workflows alongside robust software engineering practices to drive the next generation of FlapKap's fintech platform.<br> Job Responsibilities: Design and build scalable full-stack applications and integration services.<br> Develop and implement deterministic AI-driven workflows using specialized AI tooling.<br> Follow and enforce spec-driven development practices across product and engineering initiatives.<br> Manage full-cycle testing strategies, including unit, integration, validation, and E2E testing in isolated environments.<br> Ensure system reliability, security, clean code practices, and maintainable software architecture.<br> Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.<br> Proven experience in full-stack development (frontend and backend) and building AI-driven workflows.<br> Demonstrated capability to construct and control deterministic execution flows using AI tools and frameworks.<br> Strong proficiency in spec-driven development methodology.<br> Deep expertise in multi-level testing strategies (integration, validation, E2E) and establishing isolated testing environments.<br> Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.<br> Proven experience in full-stack development (frontend and backend) and building AI-driven workflows.<br> Demonstrated capability to construct and control deterministic execution flows using AI tools and frameworks.<br> Strong proficiency in spec-driven development methodology.<br> Deep expertise in multi-level testing strategies (integration, validation, E2E) and establishing isolated testing environments.<br> Technical Skills &amp; Competencies: (Must have) Technical Skills: AI-Driven Spec-to-Code Mastery: Expert proficiency in translating product specifications into deterministic, high-efficiency code using AI tooling, with complete control over architectural design and code structure.<br> AI Code Review &amp; Deterministic Refinement: Advanced ability to audit, debug, and optimize AI-generated code, ensuring structural integrity, logic correctness, and performance before integration.<br> AI Agent Orchestration &amp; Control: Design and manage autonomous AI agents for complex task execution, maintaining predictable system states and robust error handling in agentic workflows.<br> Deterministic Pipeline Engineering: Architect and control reliable, deterministic AI-driven pipelines, where every input-to-output cycle is verifiable and tested within fully isolated E2E environments.<br> Core Competencies: User-Centric Product Thinking: Ability to empathize with end-users and translate business needs into intuitive technical features, ensuring alignment with overall product vision.<br> Strategic Roadmap Alignment: Understanding of product lifecycle and trade-offs, enabling informed technical decisions that balance immediate feature delivery with long-term scalability and business value.<br></span> </div>

Egis International_MMUP<br><br>A leading global architectural, consulting, construction engineering, operations and mobility services firm. <br><br><br><br>Job Description<br><br>We're looking for a detail-oriented and organized Project Coordinator to join our dynamic team in Cairo, Egypt. In this role, you will be the backbone of our project operations, ensuring that all initiatives run smoothly, efficiently, and on schedule. You'll work collaboratively with cross-functional teams, stakeholders, and clients to coordinate activities, manage timelines, and drive projects toward successful completion. If you're someone who thrives in a fast-paced environment and takes pride in keeping everything organized and on track, we'd love to hear from you!<br><br>follow up contractor submittals (drawings, materials, method statements) Monitor site progress and ensure works match approved drawings. Coordinate with contractors, clients, and internal PMC team. Identify delays, issues, and technical problems. Ensure compliance with specifications and contract requirements. Attending site meetings and support in technical discussions Follow up on RFIs, inspections, and approvals. <br><br><br>Qualifications<br><br>**Required Qualifications:**<br><br>7+ years of proven experience in project coordination or project management within infrastructure, construction, or operational environments Advanced expertise in project management methodologies (PMP, PRINCE2, or equivalent) with demonstrated application in complex projects Extensive experience coordinating cross-functional teams and managing contractor and client relationships at all organizational levels Exceptional organizational and time management skills with a proven track record of managing multiple concurrent projects Advanced written and verbal communication skills in English, with the ability to prepare comprehensive technical reports and executive summaries Strong analytical and problem-solving abilities with experience identifying and resolving complex project challenges Meticulous attention to detail with a commitment to accuracy in documentation, compliance reporting, and contract administration<br>**Preferred Qualifications:**<br><br>Bachelor's degree in civil engineeringor a related field Project Management Professional (PMP) or equivalent certification Experience with project management software and digital coordination tools

MHCEG is seeking an experienced BIM Structural Engineer for our structural Engineering department. The required role is responsible for the structural design, analysis, and BIM modelling of steel structures. The role involves developing accurate structural models, design calculations, and coordinated construction drawings in compliance with applicable codes, standards, and project requirements.<br>Key Responsibilities:Perform structural analysis and design of steel structural elements (beams, columns, bracing systems, connections, and frames). Demonstrate a strong interest in continuous professional development, with knowledge of codes such as AISC, ASCE, Eurocode 3, CSA, NBCC, and IBC considered a plus. Develop and manage BIM models for steel structural systems using software such as Revit and/or Tekla Structures. Prepare detailed steel shop drawings, connection details, schedules, and material quantities in accordance with project specifications. Coordinate structural models with architectural and MEP disciplines to identify and resolve clashes and ensure constructability. Ensure designs comply with relevant codes, standards, and project specifications. Review and optimize steel designs for structural safety, constructability, and cost efficiency. Participate in design reviews, technical meetings, and BIM coordination workshops. Support fabrication and construction teams by providing technical clarifications and responding to RFIs. Maintain accurate documentation, model revisions, and version control for drawings and BIM models.<br>Qualifications & Skills:Bachelor's degree in civil or Structural Engineering, with 3 to 5 years of experience in steel design. Proven experience in structural steel design and detailing. Strong proficiency in BIM tools (Revit Structure, Tekla Structures, Navisworks). Experience with structural analysis and design software (ETABS, RISA, Robot, RAM Steel, IDEA Stati Ca, etc.). Solid understanding of steel design principles, connections, and fabrication processes. Good knowledge of BIM workflows, LOD requirements, and interdisciplinary coordination. Ability to work effectively in a multidisciplinary team environment. Strong attention to detail, analytical thinking, and problem-solving skills. Effective communication and technical documentation abilities.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that meet the unique needs of each client and help them concentrate on their core business. With strong attention to cultural nuances and industry best practices, ETISAL International provides consultative, innovative services designed to enhance customer experience. The organization is committed to quality, transparency, flexibility, integrity, and the effective use of human talent and advanced technologies. ETISAL International continuously works to exceed client expectations through operational excellence and a passion for service.<br>Role Description This is a full-time, on-site role for an English Customer Support Agent in a tech account, based in Qesm El Maadi. The agent will handle customer inquiries via chat and email, providing accurate information, guidance, and solutions related to technical products or services. Daily tasks include diagnosing and troubleshooting issues, escalating complex cases as needed, and following up to ensure resolution and customer satisfaction. The role involves maintaining detailed records of interactions, adhering to service level agreements, and using internal tools and knowledge bases. The agent will collaborate with team members and other departments to improve processes, share insights, and contribute to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to maintain high Customer Satisfaction through empathy, patience, and solution-oriented support. Excellent Communication skills in English, both written and verbal, suitable for chat and email interactions. Technical aptitude and Troubleshooting skills to identify, analyze, and resolve issues efficiently. Good typing speed and accuracy, with strong attention to detail in documentation and responses. Ability to work on-site in Qesm El Maadi and manage shifting or extended schedules if required. Comfort with using CRM or ticketing systems, and common office and collaboration software. Previous experience in customer support, call centers, or BPO environments is an advantage.<br>.l

Job Summary:We are seeking a motivated and results-driven Sales Executive to join our Pharma & Food Ingredients Division. The ideal candidate will be responsible for promoting and selling a range of food ingredients to manufacturers in the food and beverage industry. This role requires strong sales skills, market understanding, and the ability to build long-term customer relationships. Key Responsibilities:Develop and maintain relationships with existing and potential clients in the food and beverage sector. Sales Executive - Pharmaceutical APIs and food ingredients in the Pharmaceutical field Identify new business opportunities and grow market share within the assigned territory. Promote and sell the company’s range of food ingredients to manufacturers, distributors, and other B2B customers. Understand customer needs and provide appropriate technical and commercial solutions. Conduct product presentations, trials, and sample follow-ups with R&D and purchasing teams. Prepare and deliver sales forecasts, reports, and market analysis to management. Negotiate contracts, pricing, and payment terms in line with company policies. Stay updated with market trends, competitor activities, and new product developments. Collaborate with technical and logistics teams to ensure smooth order fulfillment and customer satisfaction. Qualifications & Requirements:Bachelor’s degree in Food Science, Chemistry, Chemical Engineering, Business Administration, or a related field. Minimum 2–4 years of sales experience in the food and pharma ingredients or food raw materials industry. Strong understanding of food manufacturing processes and applications. Proven record of achieving or exceeding sales targets. Excellent communication, negotiation, and presentation skills. Proactive, self-motivated, and able to work independently. Proficiency in Microsoft Office; CRM experience is an advantage. Valid driver’s license and willingness to travel as needed. Key Competencies:Customer-oriented mindset Strong analytical and problem-solving abilities Technical understanding of food ingredients and formulations Team collaboration and adaptability Time management and organizational skills What We Offer:Competitive salary and performance-based incentives Continuous training and career development opportunities Dynamic and supportive work environment Opportunity to represent leading global ingredient brands

Monglish is looking for an experienced Senior Full Stack Developer to join our growing team. The ideal candidate will have strong expertise in building scalable web applications, designing robust backend systems, and delivering high-quality user experiences.<br>Responsibilities:<br>Design, develop, and maintain scalable full-stack web applications. Build and optimize frontend interfaces with modern frameworks and technologies. Develop secure, high-performance backend services and APIs. Design and manage databases, ensuring performance, reliability, and data integrity. Collaborate with product managers, designers, and developers to deliver new features. Review code, improve development standards, and mentor junior developers. Troubleshoot complex technical issues and provide effective solutions. Participate in architecture decisions and technical planning. Ensure application security, scalability, and maintainability. Stay updated with emerging technologies and recommend improvements.<br>Requirements:<br>5+ years of experience as a Full Stack Developer or similar role. Strong experience with frontend technologies such as React, Angular, or Vue.js. Strong backend development experience using technologies such as Node.js, . NET, Java, Python, or similar. Solid understanding of RESTful APIs and system integrations. Experience with SQL and/or NoSQL databases. Strong knowledge of software architecture and design patterns. Experience with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Familiarity with Git, CI/CD pipelines, and modern development workflows. Strong problem-solving and analytical skills. Ability to work independently and collaborate effectively within a team. Excellent communication skills and attention to detail.<br>Nice to Have:<br>Experience working in EdTech, language learning, or AI-powered products. Experience with AI integrations or automation tools. Experience leading technical projects or mentoring developers.<br>What We Offer:<br>Opportunity to work on an innovative product at Monglish. A collaborative and growth-focused environment. Competitive compensation package. Opportunities for professional development and learning.<br>Work Conditions:<br>Full-time position.5 working days per week.9 working hours per day. Work from office. Collaborative and professional working environment at Monglish.

Job Summary The Delivery Engineer for Ivanti ITSM and ITAM is responsible for implementing and delivering Ivanti IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. The role involves configuring systems, integrating ITSM/ITAM tools, troubleshooting technical issues, and collaborating with the Delivery Team Lead to ensure successful project execution. The engineer also provides second-level support for escalated issues, ensures accurate documentation, and follows best practices for system configuration and management<br>Job responsibilities Deliver ITSM and ITAM projects on time and with high quality. Configure Ivanti ITSM and ITAM solutions based on project requirements and client needs. Integrate ITSM/ITAM tools with other IT systems to ensure seamless operation. Troubleshoot and resolve issues related to ITSM and ITAM systems. Maintain clear and proactive communication with the Delivery Team Lead regarding project status and challenges. Prepare and submit project documentation, including configuration guides, UAT scripts, and knowledge base articles. Log all completed tasks and updates within 48 hours to maintain accurate tracking. Stay updated on new features, best practices, and advancements in ITSM and ITAM technologies. Participate in project planning, risk assessment, and progress reporting as needed. Follow standardized project delivery processes and ensure compliance with ITSM/ITAM best practices. Maintain professionalism in customer interactions and internal communications. Support team collaboration and actively participate in knowledge sharing. Conduct Root Cause Analysis (RCA) for recurring technical issues and document solutions. Participate in post-implementation review sessions to gather feedback and improve future implementations.<br>Position requirements Minimum of 2 years in ITSM/ITAM implementation, IT administration, or related roles. Hands-on experience with Ivanti ITSM/ITAM is required. Local KSA candidates are preferred. ITIL (Information Technology Infrastructure Library) PMP (Project Management Professional) Any relevant certifications related to ITSM and ITAM solutions<br>Skills and competencies:ITSM and ITAM Implementation System Integration Technical Troubleshooting and Support Documentation and Knowledge Sharing Customer Communication Problem-Solving and RCAContinuous Learning Process Adherence Time Management Team Collaboration

Our Tech Ops & Support Engineer Ensures the stability, availability, and performance of production environments by monitoring systems, automating operational processes, supporting deployments, resolving incidents, and maintaining secure, reliable platform operations.<br><br>Responsibilities<br><br>Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs) Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments Administer and troubleshoot containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks Collaborate with Development, QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes<br><br><br>Requirements<br><br><br>Bachelor's degree or Diploma in Computer Science, Engineering, or a related field Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), Dev Ops, or System Administration Good experience with Linux/Windows administration, Docker, Kubernetes, Open Shift, CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python) Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, Mongo DB, etc.), and observability platforms such as Grafana and Prometheus Good understanding of networking fundamentals, security best practices, IAM, backup and disaster recovery, configuration management, and production environment support Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills with the ability to work effectively under pressure Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement

Marketing Team Lead???? Egypt???? Full-Time<br>Wasl Digital is looking for a Marketing Team Lead with strong agency experience to lead our marketing team, improve the quality of our work, and help us build a strong and consistent marketing operation. We are looking for someone who combines:Strong marketing knowledge. Strong team leadership. Hands-on execution. This role is ideal for an experienced marketer who is ready to take ownership of a team while remaining close to the actual work. You will lead, guide, review, improve — and when needed, execute.<br>Your Role You will be responsible for the day-to-day leadership and technical direction of our marketing team, ensuring that our client accounts receive strong strategies, high-quality execution, and consistent attention. Your responsibilities will include:Lead and coordinate the marketing team across different functions. Understand each client's business, objectives, market, and customer journey. Develop and review marketing strategies and plans for client accounts. Provide strong technical direction across Content, Social Media, Performance Marketing, Creative, and E-commerce. Review the team's work and provide clear, practical, and technically strong feedback. Identify weaknesses in execution and work directly with team members to improve them. Ensure quality and consistency across client deliverables. Monitor account performance and identify opportunities for improvement and growth. Coach and develop team members through regular feedback and hands-on guidance. Organize priorities, workflows, timelines, and day-to-day delivery. Improve internal processes, SOPs, and performance tracking. Participate directly in execution when the team needs additional expertise or support. Join important client meetings and contribute to maintaining strong client relationships. Support new client acquisition through discovery meetings, strategy development, proposals, pitches, and technical input when needed.<br>What We're Looking For Ideally, you have:5+ years of experience in Digital Marketing. Strong previous experience within a Marketing or Digital Agency. Experience leading or supervising a small to mid-sized marketing team. Strong hands-on knowledge of Digital Marketing — not only management experience. Solid understanding of Content Strategy, Social Media, Performance Marketing, Creative, Customer Journey, and Digital Growth. Strong understanding of E-commerce marketing and growth. The ability to build, evaluate, and improve marketing strategies. The technical judgment to evaluate the quality of marketing and creative work. The ability to explain what needs to improve, why, and how to improve it. Good analytical skills and the ability to translate performance data into practical marketing decisions. Experience communicating with clients and understanding their business needs. Good understanding of the Saudi market, consumer behavior, and business environment is highly preferred. Strong ownership, problem-solving, and decision-making skills.<br>The Kind of Person We're Looking For We're looking for a hands-on marketing leader. Someone who is comfortable moving between strategy and execution. You might start your day reviewing a client's marketing strategy, then give feedback on a campaign, challenge a content idea, guide a designer or copywriter, review performance numbers, help solve a delivery issue, and later join a client meeting. You don't need to be the best specialist in every marketing discipline. But you should have enough technical depth and practical experience to know:What good work looks like. What isn't good enough. Why. And how to make it better. Most importantly, we're looking for someone who enjoys building a strong team, developing people, improving the work, and taking real ownership of the results. If you've grown through the agency world, stayed close to the work, and feel ready to lead a team without stepping away from execution, we'd love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br> Context <br><p>Lead Civil Engineer - Section 3</p><br><br> Missions/Main Duties <br><p><strong><span>Site Lead Civil Engineer responsibilities including but not limited to: -</span></strong></p><br><br><ul><li><span>Day-to-day management of the site, including supervising and monitoring the site labour force.</span></li><li><span>Resolving any unexpected technical difficulties and other pro</span><span>blems that may arise.</span></li><li><span>Providing technical advice and solving problems on-site</span></li><li><span>Preparing site reports and filling in other paperwork.</span></li><li><span>Liaising with the technical office about the ordering and negotiating the price of materials.</span></li><li><span>Liaising with procurement about the ordering and negotiating the price of materials and subcontractors.</span></li><li><span>Ensuring that health and safety and sustainability policies and legislation are adhered to the standards.</span></li></ul> Profile/Skills <br><p><strong><span>Site Lead Civil Engineer requirements should be including but not limited to: -</span></strong></p><br><br><ul><li><span>Bachelor’s degree in civil engineering or related field.</span></li><li><span>8+ years of experience in civil engineering or construction.</span></li><li><span>Knowledge of construction codes, regulations, and standards.</span></li><li><span>Management &amp; Coordination Skills</span></li><li><span>Problem-solving and decision-making abilities.</span></li><li><span>Teamwork cooperation &amp; Leadership skills.</span></li><li><span>Ability to work under pressure and hard conditions.</span></li><li><span>Availability to work at many places and smooth movement as per work requirement.</span></li></ul><br> <br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br> Workplace Type <p>..</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br> Context <br><p>Lead -civil engineer - section 3 (Nubaria Station to El-Hamam Station)</p><br><br> Missions/Main Duties <br><p><strong><span>Site Lead Civil Engineer responsibilities including but not limited to: -</span></strong></p><br><br><ul><li><span>Day-to-day management of the site, including supervising and monitoring the site labour force.</span></li><li><span>Resolving any unexpected technical difficulties and other pro</span><span>blems that may arise.</span></li><li><span>Providing technical advice and solving problems on-site</span></li><li><span>Preparing site reports and filling in other paperwork.</span></li><li><span>Liaising with the technical office about the ordering and negotiating the price of materials.</span></li><li><span>Liaising with procurement about the ordering and negotiating the price of materials and subcontractors.</span></li><li><span>Ensuring that health and safety and sustainability policies and legislation are adhered to the standards.</span></li></ul> Profile/Skills <br><p><strong><span>Site Lead Civil Engineer requirements should be including but not limited to: -</span></strong></p><br><br><ul><li><span>Bachelor’s degree in civil engineering or related field.</span></li><li><span>10+ years of experience in civil engineering or construction.</span></li><li><span>Knowledge of construction codes, regulations, and standards.</span></li><li><span>Management &amp; Coordination Skills</span></li><li><span>Problem-solving and decision-making abilities.</span></li><li><span>Teamwork cooperation &amp; Leadership skills.</span></li><li><span>Ability to work under pressure and hard conditions.</span></li><li><span>Availability to work at many places and smooth movement as per work requirement.</span></li></ul> <br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br> Workplace Type <p>On-site</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

انضم إلى نخبة الخبراء والمدربين الهندسيينبمركز التعليم المتكامل للتدريبيعلن مركز التعليم المتكامل للتدريب بمدينة جدة عن فتح باب التقديم لاستقطاب نخبة من الخبراء والمدربين الهندسيين للانضمام إلى فريقه التدريبي المتخصص في المجالات التالية:• الهندسة الميكانيكية• الهندسة الكهربائية• الهندسة المعمارية• الهندسة المدنية والإنشائيةنبحث عن مهندسين محترفين يجمعون بين الخبرة التطبيقية المتعمقة والقدرة على نقل المعرفة وتطوير محتوى تدريبي متقدم وتقديم برامج هندسية وفق أعلى المعايير المهنية.المؤهلات المطلوبة:• مؤهل جامعي معتمد في التخصص.• خبرة مهنية لا تقل عن 10 سنوات في المجال الهندسي ذي الصلة.• خبرة سابقة في التدريب المهني أو تقديم البرامج الهندسية أو نقل المعرفة.• القدرة على تصميم وتطوير محتوى وحقائب تدريبية احترافية.• مهارات متميزة في العرض والتواصل وإدارة النقاشات الفنية.• إجادة الأدوات والبرامج الهندسية المرتبطة بالتخصص.• تُعد الدراسات العليا والشهادات المهنية المعتمدة ميزة إضافية.تفاصيل فرصة العمل:• مقر العمل: جدة، المملكة العربية السعودية.• نظام العمل: دوام كامل من مقر المركز بمدينة جدة.• أسلوب تقديم البرامج: حضوريًا وعن بُعد.• للمقيمين في السعودية: متاح نقل الكفالة.• للمتقدمين من مصر: متاح إصدار تأشيرة عمل للمرشحين المقبولين.• الراتب والمزايا: تُحدد خلال المقابلة الشخصية.• تُعقد مقابلات المرشحين المقيمين في مصر بمنطقة المعادي، القاهرة.مستندات التقديم:• سيرة ذاتية محدثة توضح الخبرات المهنية والتدريبية.• نموذج مسجل لجلسة تدريبية أو عرض فني سبق تقديمه.• نماذج من المحتوى أو الحقائب التدريبية التي سبق إعدادها.• قائمة بالموضوعات والبرامج الهندسية التي يمكن تقديمها.• صور الشهادات الأكاديمية والمهنية ذات الصلة.آخر موعد لاستقبال الطلبات: 15 أغسطس 2026ترسل ملفات التقديم إلى:a.abdelkhalik@iltc.edu.saيرجى كتابة التخصص والمسمى المهني والاسم الكامل في عنوان الرسالة، مثال:خبير ومدرب هندسة مدنية وإنشائية – الاسم الكاملتخضع جميع الطلبات للتقييم الفني، وسيتم التواصل مع المرشحين الذين تتوافق خبراتهم مع متطلبات المركز.ـJoin Our Team of Distinguished Engineering Experts and Trainersat the Integrated Learning Training Center The Integrated Learning Training Center in Jeddah, Saudi Arabia, invites highly qualified engineering experts and professional trainers to join its specialized training team in the following disciplines:• Mechanical Engineering• Electrical Engineering• Architecture• Civil and Structural Engineering We are seeking accomplished engineering professionals who combine extensive industry experience with the ability to transfer knowledge, develop advanced training content, and deliver high-quality engineering programs aligned with recognized professional standards. Candidate requirements:• A recognized university degree in the relevant discipline.• A minimum of 10 years of relevant professional engineering experience.• Previous experience in professional training, engineering program delivery, or knowledge transfer.• Demonstrated ability to design and develop high-quality training content and materials.• Excellent presentation, communication, and technical discussion-management skills.• Proficiency in relevant engineering software and professional tools.• Postgraduate qualifications and recognized professional certifications are considered an advantage. Position details:• Location: Jeddah, Saudi Arabia.• Employment type: Full-time, office-based position at the center in Jeddah.• Program delivery: In-person and online.• Candidates residing in Saudi Arabia: Sponsorship transfer is available.• Candidates applying from Egypt: Work visa sponsorship is available for successful candidates.• Salary and benefits: To be determined during the interview.• Interviews for Egypt-based candidates will be conducted in Maadi, Cairo. Application requirements:• An updated CV outlining professional and training experience.• A recorded sample of a previous training session or technical presentation.• Samples of previously developed training content or materials.• A list of engineering subjects and programs the candidate is qualified to deliver.• Copies of relevant academic and professional certificates. Application deadline: 15 August 2026Please submit your application to:a.abdelkhalik@iltc.edu.saInclude your discipline, professional title, and full name in the email subject line. Example: Civil and Structural Engineering Expert and Trainer – Full Name All applications will undergo a technical assessment. Only candidates whose qualifications and experience meet the center’s requirements will be contacted.

Emergency Response Superintendent<br> <br>Sukari is located approximately 750km from Cairo and 25km from Marsa Alam on the Red Sea. First gold was poured in June 2009 and commercial production began in April 2010, making Sukari the first modern gold mine in Egypt, a country which in ancient times was a prolific producer of the precious metal. Sukari conducts both open-pit and underground mining operations, each employing specialized mining methods tailored to the orebody characteristics and operational requirements.<br> <br>Location: On-site in Marsa Alam Contract Type: Permanent, full-time Schedule: 20/10 working roster Compensation: Competitive salary and comprehensive benefits package <br>The Role<br> <br>Provides strategic and operational leadership for site emergency preparedness and emergency response to protect personnel, assets, and the environment across surface and underground mining operations. Serving as the site Incident Commander during major events, this role governs fire protection systems and emergency fleets, drives compliance with Egyptian Civil Defence requirements, conducts crisis simulations, and strengthens overall crisis resilience in support of SGM’s Zero Harm objectives<br> <br>Key Responsibilities & Performance Indicators<br> Incident Command & Emergency Response Operations On-Scene Incident Leadership: Direct on-scene emergency response activities as Incident Commander/Controller, ensuring rapid mobilization, effective resource deployment, site stabilization, and structured handover/recovery. Resource Integration: Coordinate operational, medical, security, and technical resources during critical events to minimize harm and protect company assets. On-Call Availability: Maintain 24/7 on-call availability for immediate mobilization during emergency activations and crisis escalations. Emergency Preparedness, Drills & Systems Assurance Planning & Scenario Management: Develop and maintain site emergency response plans, procedures, and escalation pathways aligned to surface and underground risk registers. Drill & Exercise Governance: Plan, approve, and govern comprehensive drill programs and crisis simulations; document debriefs and drive corrective action close-outs. Fire Systems & Fleet Readiness: Assure maximum availability and compliance of fire detection, alarm, and suppression systems, as well as emergency vehicles (appliances/ambulances), SCBA gear, and rescue equipment. Regulatory Compliance, Authorities Liaison & Governance Egyptian Civil Defense Compliance: Lead engagement and maintain full compliance with Egyptian Civil Defense requirements, fire code obligations, and statutory permits. Audit & Assurance: Act as the primary technical interface during authority and insurance audits, preparing defensible evidence packs and executing corrective action plans. Investigations & EMS: Lead structured root-cause investigations for emergency events and high-potential incidents. Ensure compliance with ISO 45001 and ISO 14001 governance standards. Communications & Working Relations Internal: HSES Manager, General Manager, Leadership Team, Operations (UG/OP Mining & Processing), Engineering, Mobile Maintenance, Security, Medical/Clinic, and Corporate HSES. External: Egyptian Civil Defense authorities, insurance auditors, local hospitals, external emergency services, and life-safety equipment contractors. Qualifications, Experience & Skills Minimum Education & Certifications<br>Education: Bachelor’s Degree in Occupational Health & Safety, Emergency Management, Fire Engineering, or a related discipline. <br>Safety Certifications: NEBOSH International Diploma / IGC or NEBOSH Fire Certificate. Technical Certifications: Incident Command System (ICS) certification, NFPA standards alignment, and ISO 45001 / ISO 14001 knowledge. Licenses & Clearances: Valid driving license, SCBA user authorization, and medical fitness clearance for underground access. <br>Experience Profile<br>Years of Experience: 9–11 years of progressive HSES and Emergency Response experience within heavy industry (Mining, Construction, Oil & Gas). Leadership Experience: Minimum 6+ years directly leading emergency response teams and fire/rescue operations. Non-Negotiable Expertise: Deep operational background in Emergency Response (ER) and Incident Command. Life Safety Projects: Proven background evaluating, reviewing, and auditing life safety equipment, engineering designs, and underground rescue/reclaim protocols. Core Technical & Behavioral Competencies Incident Command Expertise: Decisive, risk-based decision-making under high-pressure scenarios with strong command of scene control and communication protocols. Regulatory Liaison: Proven track record in successfully managing Civil Defense inspections and authority engagement. Team Leadership: Ability to lead, coach, and maintain fitness/competency compliance for emergency response personnel. Languages: Professional business/technical fluency in Arabic and in English

SAP d CEM (Digital Customer Engagement Manager) Language : Arabic Fluent , English : Professional level Working model : Fully remote in Egypt Technical Skill Set required to perform above tasks:Technical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Good understanding & hands-on experience required in S/4 HANA Application & HANA database. Experience in SAP Upgrade & Migration (OS/DB) is mandatory. Experience in Saa S products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.<br>Scope for the career Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, Saa S Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP) Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges Will rotate in different internal SAP d CEM CoE (Migrations, Upgrade, Escalation, Go-Live etc)<br>This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (Tech Ops) team on SAP RISE Platform<br>d CEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned) DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below) SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP) This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.<br>Key tasks comprise the following Technical Architecture, Landscape issues/ queries guidance to end customers. Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrates the overall service/project delivery according to planned scope, budget, and milestones Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Executes and supports problem management and continuous improvement Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. Systematic and faster onboarding of associates: mandatory trainings documentation Enable continuous delta KTs on new topics and refresher sess<br>ions.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><span>Overview</span><p>Mechanical building services senior design engineer - Qualified with experience in MENA zone within industries of construction field (Plumbing, Fire Fighting) systems in design and supervision. A developing external profile and reputation, a desire and willingness to raise the profile of oneself and the Company. Willingness to contribute to and develop our technical knowledge networks.</p><br><p>Mechanical engineer - Qualified with experience in MENA zone within industries of construction field ( Plumbing, Fire Fighting) systems in design and supervision. A developing external profile and reputation, a desire and willingness to raise the profile of oneself and the Company. Willingness to contribute to and develop our technical knowledge networks.</p><br><span>Your role</span><ul><li>Technically competent and ability to use engineering judgement independently to determine solutions.</li><li>Prepare Design Drawings and calculations.</li><li>Prepare Technical Reports and contractual documents of acceptable technical and presentational quality with minimum guidance.</li><li>Apply new ideas/digital idea to improve solutions and processes to improve efficiency.</li><li>Receive on the job technical training through performing tasks with minimum supervision.</li><li>Good knowledge of work procedures and ensure work adheres to procedures.</li><li>Responsible for completion of specifically assigned tasks to time and cost.</li><li>Ability to lead junior engineers and delegate tasks.</li><li>Able to work as reliable and pro-active member of the team, able to apply knowledge gained.</li><li>Able to work on several projects, and to communicate clearly with a range of people, including making presentations. Flexible and enthusiastic; team player.</li><li>Conversant with MS Office tools.</li><li>Experience of working on MENA projects is a must.</li><li>Supporting and mentoring, with the possibility of formal line management responsibilities.</li><li>Opportunity to present your project work at company meetings or at conferences.</li><li>A sound understanding of mechanical engineering principles and their application in (HVAC, Plumbing, Fire Fighting) and pumping stations.</li><li>8-10 years of experience, in the production of design documentations and drawings including optioneering reports and specifications of mechanical systems.</li><li>Experience in producing design calculations of mechanical systems for (Plumbing, Fire Fighting).</li><li>Familiar with working to design national and international codes as well as standards appropriate for (Plumbing, Fire Fighting) industry.</li><li>Ability to produce hydraulic calculations for mechanical equipment, equipment datasheets/specifications and schedules.</li><li>He/she should be conversant with various (Plumbing, Fire Fighting) mechanical equipment.</li><li>Pipe sizing calculations, pump sizing calculations, tanks calculations, cooling loads calculations, static pressure calculations.</li><li>General Arrangement drawings for piping and mechanical equipment. Isometric drawings. PCIDs, PFDs etc.</li><li>Software - AutoCAD, Revit, Elite are essential and should have working knowledge of 3D Models etc such as Navis works.</li></ul>&nbsp;<span>About you</span><ul><li>Excellent communication and listening skills.</li><li>Should be flexible and positive attitude.</li><li>Writing professional reports.</li><li>Identifies and communicates concerns to immediate Supervisor.</li><li>Discusses career goals and aspirations.</li><li>Able to draft responses to straight forward queries.</li><li>Acts in best interest of the team at all times.</li><li>Being able to adjust to changing priorities.</li><li>Willingness to share information and knowledge with team members.</li><li>Willing to participate and contribute to company social activities.</li><li>Displays appropriate levels of assertiveness.</li></ul><span>Rewards &amp; benefits</span><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br><span>About AtkinsRéalis</span><p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more.</p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>