Job Summary The Delivery Engineer for Ivanti ITSM and ITAM is responsible for implementing and delivering Ivanti IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. The role involves configuring systems, integrating ITSM/ITAM tools, troubleshooting technical issues, and collaborating with the Delivery Team Lead to ensure successful project execution. The engineer also provides second-level support for escalated issues, ensures accurate documentation, and follows best practices for system configuration and management
Job responsibilities Deliver ITSM and ITAM projects on time and with high quality. Configure Ivanti ITSM and ITAM solutions based on project requirements and client needs. Integrate ITSM/ITAM tools with other IT systems to ensure seamless operation. Troubleshoot and resolve issues related to ITSM and ITAM systems. Maintain clear and proactive communication with the Delivery Team Lead regarding project status and challenges. Prepare and submit project documentation, including configuration guides, UAT scripts, and knowledge base articles. Log all completed tasks and updates within 48 hours to maintain accurate tracking. Stay updated on new features, best practices, and advancements in ITSM and ITAM technologies. Participate in project planning, risk assessment, and progress reporting as needed. Follow standardized project delivery processes and ensure compliance with ITSM/ITAM best practices. Maintain professionalism in customer interactions and internal communications. Support team collaboration and actively participate in knowledge sharing. Conduct Root Cause Analysis (RCA) for recurring technical issues and document solutions. Participate in post-implementation review sessions to gather feedback and improve future implementations.
Position requirements Minimum of 2 years in ITSM/ITAM implementation, IT administration, or related roles. Hands-on experience with Ivanti ITSM/ITAM is required. Local KSA candidates are preferred. ITIL (Information Technology Infrastructure Library) PMP (Project Management Professional) Any relevant certifications related to ITSM and ITAM solutions
Skills and competencies:ITSM and ITAM Implementation System Integration Technical Troubleshooting and Support Documentation and Knowledge Sharing Customer Communication Problem-Solving and RCAContinuous Learning Process Adherence Time Management Team Collaboration