Exhibition Director Jobs in Egypt

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Job summary:</h4> <p>As a Project Manager in the Project and Development Services team, you will play a key role in providing client-oriented project management support for various real estate development projects. With a strong focus on client satisfaction, you will collaborate with the Project Manager and other team members to ensure successful project delivery, on time and within budget. Your goal will be to effectively manage all aspects of the project, maintain strong client relationships, and exceed client expectations.</p> <h4>Responsibilities:</h4> <strong>Client management:</strong><br> <ul> <li>Develop and maintain strong client relationships, acting as the primary point of contact for project-related inquiries, updates, and issue resolution.</li> <li>Understand and align with the client’s objectives, providing regular communication and updates on project progress, milestones, and deliverables.</li> <li>Conduct meetings and presentations to gather project requirements, provide recommendations, and manage client expectations.</li> <li>Provide effective design management input, review, consultation, and advice to the client to ensure their vision and requirements are met.</li> </ul> <strong>Project planning and coordination:</strong><br> <ul> <li>Collaborate with the Project Director to develop project plans, budgets, and timelines based on client requirements and objectives.</li> <li>Assist in drafting project proposals, contracts, and other project-related documentation.</li> <li>Coordinate and liaise with various internal and external stakeholders to ensure effective project coordination and execution.</li> <li>Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure successful project outcomes.</li> <li>Manage all aspects of concept and detail design related to projects, including architectural, structural, mechanical, and electrical designs.</li> <li>Drive the design efforts to adhere to the stated program and scheduled deliverables, costs, and quality standards. Provide regular updates and feedback to Project Controls and Management on the progress.</li> <li>Ensure that all designs follow best practices and align with environmental and sustainability standards and regulations.</li> <li>Manage technical resources efficiently, ensuring they fully understand deliverables, requirements, and client objectives.</li> <li>Contribute to the drafting of design guidelines, briefs, and scope of works, providing valuable insights and recommendations.</li> <li>Effectively manage and review all design submissions through different stages of the project, including providing review comments and managing the change process.</li> <li>Implement and oversee the required quality checking and approval procedures for design submissions.</li> </ul> <strong>Team support and collaboration:</strong><br> <ul> <li>Support the Project Manager in managing internal project teams, conducting regular meetings, and delegating tasks to team members.</li> <li>Foster a collaborative and positive working environment, promoting effective teamwork and communication.</li> <li>Assist in resource allocation, tracking, and organizing project documentation, ensuring streamlined project workflows.</li> <li>Coordinate with vendors, contractors, and consultants to ensure their deliverables align with project requirements and timelines.</li> <li>Coordinate and liaise with internal teams and external stakeholders daily to manage design options, proposals, and recommendations for projects.</li> <li>Identify potential value engineering ideas to reduce costs and save time, providing recommendations and approving proposed value engineering options.</li> </ul> <strong>Reporting and documentation:</strong><br> <ul> <li>Generate regular project status reports, including updates on project milestones, budget tracking, and any changes to scope.</li> <li>Maintain accurate and up-to-date project documentation, including project plans, schedules, contracts, and meeting minutes.</li> <li>Assist in the preparation of project presentations and other client-facing materials.</li> <li>Prepare client reports on the quality of design team submittals, evaluating them against the contractual agreements and coordinating with JLL staff and contractors.</li> <li>Chair progress meetings and report on project progress regarding the program, quality, and other key parameters to clients and internal stakeholders.</li> </ul> <strong>Quality assurance:</strong><br> <ul> <li>Ensure compliance with project management best practices, internal standards, and industry regulations.</li> <li>Conduct periodic quality checks on project deliverables, ensuring they meet client expectations and project requirements.</li> <li>Proactively identify areas for improvement and implement corrective actions when necessary.</li> <li>Take responsibility for excellence in health and safety during the design process, minimizing risks and ensuring compliance with safety guidelines.</li> </ul> <h4>Requirements:</h4> <ul> <li>Bachelor's degree in construction management, real estate, engineering, or a related field.</li> <li>Proven experience in project management, preferably in an architecture, engineering, or construction environment.</li> <li>Strong client management and interpersonal skills, with the ability to build and maintain positive relationships.</li> <li>Excellent organizational and time management abilities, with attention to detail.</li> <li>Proficiency in project management software, Microsoft Office Suite, and collaboration tools.</li> <li>Strong written and verbal communication skills.</li> <li>Professional certifications such as PMP are desirable.</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Who is Turner &amp; Townsend?</strong></p><br><p>All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people’s lives and ensuring a return on investment for our clients and their investors.</p><br><p><strong>Our purpose:</strong></p><br><p><strong>Transforming performance for a green, inclusive, and productive world.</strong></p><br><p>The world is changing and we have a responsibility to support that change, helping drive it and be part of it. Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments and society. Delivering better outcomes that have a positive impact on the world around us. We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors. It’s how we’ve made the difference for more than 75 years.</p><br><p><strong>Our values:</strong></p><br><p><strong>Love a challenge:&nbsp;</strong>We love a challenge and we work hard to make change happen and see things through. We don’t stand still, challenging ourselves and others to do better every day. And we are trusted to do the right thing, raising standards all the time.</p><br><p><strong>Stronger together:&nbsp;</strong>We’re stronger together by connecting people in diverse teams, so that we can all collaborate to deliver our best work. We focus on what matters and use our influence to build a better world for everyone.</p><br><p><strong>Bring out the best in everyone:&nbsp;</strong>We bring out the best in everyone. We help each other to make the most of our potential, always learning from our experience. We treat each other with care and respect and make time to give everyone a voice.</p><br><br>Job Description<br><p>We are seeking an experienced and visionary Director of Gateway &amp; Governance to join our Project Management Office in Cairo, Egypt. In this pivotal leadership role, you will be responsible for designing, implementing, and overseeing the organization's governance framework and gateway review processes. You will ensure that all projects progress through clearly defined stages with appropriate controls, oversight, and strategic alignment. This position offers the opportunity to shape how the organization manages its project portfolio and drives operational excellence across the enterprise.</p><br><ul><li>Design, develop, and implement a comprehensive PMO governance framework that aligns with organizational strategy and objectives</li><li>Establish and manage gateway review processes to ensure controlled progression of projects through defined stages and phases</li><li>Define governance policies, procedures, and standards that promote consistency, accountability, and transparency across all projects</li><li>Lead the evaluation and approval of projects at critical gateway points, making decisive recommendations based on strategic fit, resource availability, and risk assessment</li><li>Oversee the development and maintenance of project stage-gate criteria and decision-making protocols</li><li>Manage stakeholder engagement and communication regarding governance decisions and process changes</li><li>Monitor compliance with governance frameworks and identify opportunities for process improvement and optimization</li><li>Provide strategic guidance to project teams on governance requirements and best practices</li><li>Analyze project performance data and metrics to identify trends, risks, and areas for enhancement</li><li>Collaborate with senior leadership to ensure governance processes support organizational priorities and drive successful project delivery</li><li>Build and mentor a governance team, fostering a culture of excellence and continuous improvement</li><li>Stay current with industry best practices and emerging governance methodologies</li></ul><br>Qualifications<br><ul><li>Minimum 10 years of experience in project management, with at least 5 years in a PMO leadership or governance role</li><li>Proven expertise in designing and implementing governance frameworks and stage-gate processes</li><li>Strong knowledge of project portfolio management and strategic project selection</li><li>Demonstrated experience with risk management and compliance oversight</li><li>Excellent leadership and team management skills with the ability to influence across organizational levels</li><li>Strong analytical and problem-solving abilities with proficiency in data analysis and reporting</li><li>Experience with enterprise project management tools and software platforms</li><li>Knowledge of both Agile and traditional project management methodologies</li><li>Exceptional organizational and time management skills</li><li>Outstanding communication and stakeholder management capabilities</li><li>Financial acumen and understanding of budget management and resource allocation</li><li>Preferred: Experience with change management and organizational transformation initiatives</li><li>Preferred: Familiarity with industry-specific compliance and regulatory requirements</li><li>Preferred: Project Management Professional (PMP) or similar project management certification</li></ul><br>Additional Information<br><p>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees&nbsp;and actively encourage applications from all sectors of the community.</p><br><p>Please find out more about us at&nbsp;www.turnerandtownsend.com</p><br><p>#LI-PK1</p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

We are seeking a highly skilled and commercially astute Compliance Manager to lead our internal audit and compliance function. This is a strategic role that goes beyond traditional compliance, requiring a candidate with a robust financial management background ideally at the Finance Manager or CFO level within the real estate or contracting industry. The successful candidate will be responsible for designing and directing the internal audit and control framework while overseeing all ancillary compliance matters.<br>Key Responsibilities:1. Internal Audit & Financial Controls Develop and Implement Audit Plan: Design and execute a comprehensive, risk-based annual internal audit plan covering financial, operational, and administrative areas. Financial Oversight: Leverage deep financial expertise to audit complex financial statements, project costing, budgeting, forecasting, and cash flow management. This requires understanding the financial intricacies of large-scale construction and real estate projects. Internal Controls Framework: Establish, maintain, and continuously improve the internal control environment to mitigate business risks, prevent fraud, and ensure the accuracy of financial reporting. Contract Compliance & Risk: Review contractor claims, variation orders, and contractual obligations to ensure financial and operational compliance with project plans and standard forms of contracts (e.g., FIDIC). Process Improvement: Collaborate with department heads to recommend and implement corrective actions and systems improvements based on audit findings. External Audit Liaison: Maintain a strong working relationship with external auditors, ensuring they have all required information and that audit recommendations are addressed.<br>2. Compliance & Regulatory Oversight Regulatory Adherence: Monitor and ensure the company's compliance with all relevant local and international regulations, particularly those issued by the Egyptian Financial Regulatory Authority (FRA) and other governmental bodies for non-banking financial activities. AML/KYC Compliance: Develop, implement, and monitor Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and procedures, ensuring adherence to regulatory requirements and reporting any suspicious transactions. Policy Management: Develop, review, and update compliance policies and procedures to reflect changes in laws, regulations, and business operations. Regulatory Reporting: Ensure timely and accurate filing of all required regulatory reports. Stakeholder Coordination: Act as the primary liaison with regulators, custodians, and external auditors on all compliance-related inquiries.<br>3. Leadership & Reporting Board Reporting: Present comprehensive audit and compliance reports to the Board of Directors and relevant committees, clearly identifying areas of risk and required actions. Team Leadership: Direct and mentor the internal audit and compliance staff to ensure they are motivated, trained, and perform to required standards. Training: Design and deliver compliance and financial control training programs for employees to foster a culture of ethics and accountability.<br>Qualifications & Requirements:Bachelor's degree in Accounting, Finance, or a related field. A Master's degree (MBA or MSc in Finance) is highly preferred . A relevant professional certification is required, such as CIA (Certified Internal Auditor), CPA (Certified Public Accountant), or CMA (Certified Management Accountant). A minimum of 10-15 years of progressive experience in finance, audit, or compliance, with at least 3-5 years in a managerial role. Mandatory experience in the Real Estate and/or Contracting industry in Egypt. A proven track record of managing finance/audit for large-scale construction projects is essential. In-depth knowledge of IFRS, Egyptian tax laws (Income Tax, VAT, WHT, Payroll), and corporate governance principles. Strong understanding of the Egyptian regulatory landscape, particularly FRA regulations, AML/CFT laws, and CBE requirements. Proficiency with ERP systems (e.g., Odoo ERP) and advanced MS Excel skills are required.<br>This role requires fluency in English, as you will be working internationally with our group. If you are not fluent, please do not apply.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects. As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend. You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise. We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.</p><p>MAIN PURPOSE OF ROLE: To provide commercial oversight to ensure the successful delivery of cost management services across one or multiple commissions. To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery. To ensure excellent service delivery is being provided to clients, gain their trust and enhance our reputation. To actively promote Turner &amp; Townsend to clients both existing and new to enable growth within the business. To be a sounding board for all aspects of service delivery and to effectively develop others in the team. To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover. To uphold Turner &amp; Townsend values and ethics whilst delivering service excellence.</p><p>ACCOUNTABILITIES: Overall accountability and responsibility for ensuring Turner &amp; Townsend deliver the scope of their services across multiple commissions. Interfacing and effective communication with the client, contractors and other consultants, at all project stages. Timely and accurate forecasting of fees. Maintaining and building upon existing client relationships and the development of new relationships. Recognize opportunities and be able to cross sell our service offerings to existing or potentially new clients. Effectively and proactively lead a cost management team, ensuring that they deliver in line with the standards expected of Turner &amp; Townsend. Provide quality assurance for all deliverables issued by other team members. Be a sounding board to other team members for all technical cost management related activities. Understanding the clients needs and build the relationship. Be a role model within the team to assist in the development of more junior staff. Demonstrates a high level of drive, enthusiasm and commitment to always delivering service excellence to clients. A desire to learn and progress your career to the next level.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><ul><li>Extensive knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Minimum 20+ years of experience in similar roles.</li><li>Extensive experience of both new build and fit-out projects across varying asset typologies.</li><li>Extensive experience of delivering and overseeing the successful delivery of pre-contract services from feasibility through to tendering, measurement of building works for estimating, report writing and preparation of Bills of Quantities and tender documentation.</li><li>Experience of successfully managing commissions, one or multiple, at any given time to ensure the highest quality service delivery for clients.</li><li>Experience of commercial management of commissions ensuring both successful and profitable delivery of services.</li><li>Experience of agreeing contract terms, administering contracts and of identifying and mitigating key risks within contracts.</li><li>Ability to critically analyze programmes and assess the impact they have of fee forecasts to enable accurate forecasting to the wider business.</li><li>Self-motivated with the ability to work autonomously setting their own agenda and perform well under pressure.</li><li>Identifying and establishing new relationships, whilst maintaining and developing existing relationships.</li><li>Local (Egypt) experience is required</li></ul><h2>SKILLS REQUIRED:</h2><ul><li>Proven Cost / Commercial Management experience, ideally from a Consultancy or client side background</li><li>Professional membership is an advantage i.e. MRICS</li><li>Experience of working on Major Programmes and Projects</li><li>Experience in leading, managing and motivating teams</li><li>Extensive knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.</li><li>Demonstrable understanding of construction contracts and the ability, when required, to provide contractual advice to clients.</li><li>Proven track record of delivering service excellence to multiple clients.</li><li>Ability to drive the commercial agenda for the project and chair commercial meetings.</li><li>Excellent written and oral communication skills with the ability to present clearly and concisely to clients in both a formal and informal manner.</li><li>Proven track record of building effective, productive and positively engaged teams.</li></ul><p></p></section>

<p><h4>Job summary</h4> <p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Developing & executing sales strategies</strong></p> <ul> <li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li> <li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li> <li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li> <li>Assists with the development and implementation of promotions, both internal and external.</li> </ul> <p><strong>Maximizing revenue</strong></p> <ul> <li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li> <li>Recommends booking goals for sales team members.</li> </ul> <p><strong>Managing sales activities</strong></p> <ul> <li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <p><strong>Analyzing & reporting on sales and financial data</strong></p> <ul> <li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li> <li>Assists Revenue Management with completing accurate six period projections.</li> <li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li> <li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li> <li>Ensures that a customer recognition program is in effect throughout Sales.</li> <li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li> <li>Participates in and practices daily service basics of the brand.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li> <li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li> </ul> <p><strong>Building successful relationships</strong></p> <ul> <li>Develops and manages relationships with key stakeholders, both internal and external.</li> <li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li> <li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li> <li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Learning & Facilitation<br><br>Review the Learning needs analysis for the hotel(s) prior to the budget Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel’s goals and strategic plan Follow-up on all training activities within the hotel(s) Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training Ensure coordination and delivery of training programs of all internal providers Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders Support the Quality and Learning Manager in the development of Departmental Trainers as required See where synergies can be made with regards to training programmes Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s) Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure colleague completion of all required training Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training Able to facilitate training to all levels in the hotel(s) Act as a champion of the creation of a learning culture Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning & Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making. <br><br>Talent Development & Performance Management<br><br>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams Ensure Departments have adequate Departmental Trainers, and these are well utilised For all supervisory & managerial positions have a transparent development programme in place in conjunction with the People & Culture leader. Development of indirect reports to give them ongoing feedback and development. <br><br>People & Culture<br><br>Employee Engagement and Communications<br><br>Strive to increase employee’s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (Culture Amp) and People & Culture Audit. Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year. Represent the organization as an exemplary ambassador the Ennismore Culture. <br><br>Finance<br><br>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s). Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Always exercise sound judgment and integrity to ensure confidentiality of protected information. <br><br>Qualifications<br><br>Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent) Minimum 7 years of total experience ideally with strong operations background At least 4 years of experience in in a leadership role High degree of professionalism with strong understanding of hotel operations and business acumen Excellent reading, writing and oral proficiency in English language Strong working knowledge of digital tools Strong leadership, interpersonal and training skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A motivator & self-starter Well-presented and professionally always groomed<br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Learning & facilitation</h4> <ul> <li>Review the learning needs analysis for the hotel(s) prior to the budget</li> <li>Review with the hotel(s) the implementation and facilitation of a hotel(s) training plan and budget that is aligned with the hotel’s goals and strategic plan</li> <li>Follow-up on all training activities within the hotel(s)</li> <li>Ensure the hotel(s) are 100% compliant with all Ennismore compliance training</li> <li>Ensure coordination and delivery of training programs of all internal providers</li> <li>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</li> <li>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior-, mid-level- and senior leaders</li> <li>Support the quality and learning manager in the development of departmental trainers as required</li> <li>See where synergies can be made with regards to training programmes</li> <li>Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel(s)</li> <li>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby and ensure colleague completion of all required training</li> <li>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</li> <li>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</li> <li>Able to facilitate training to all levels in the hotel(s)</li> <li>Act as a champion of the creation of a learning culture</li> <li>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning and Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</li> </ul> <h4>Talent development & performance management</h4> <ul> <li>Assist with the bi-annual talent review process in conjunction with the department heads and ensure associated documentation is maintained to the required standard</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for department heads and in turn their teams</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised</li> <li>For all supervisory and managerial positions have a transparent development programme in place in conjunction with the people and culture leader</li> <li>Development of indirect reports to give them ongoing feedback and development</li> </ul> <h4>People & culture</h4> <h4>Employee engagement and communications</h4> <p>Strive to increase employees’ engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (CultureAmp) and People & Culture Audit.</p> <p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve engagement scores year on year.</p> <p>Represent the organization as an exemplary ambassador of the Ennismore culture.</p> <h4>Finance</h4> <ul> <li>Plan the activities and understand how the contribution of the role will impact the performance of the hotel(s)</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate</li> <li>Always exercise sound judgment and integrity to ensure confidentiality of protected information</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree or master’s degree from a reputable hospitality or business school preferred in hospitality or business administration, psychology, education, human resources management (or equivalent)</li> <li>Minimum 7 years of total experience ideally with strong operations background</li> <li>At least 4 years of experience in a leadership role</li> <li>High degree of professionalism with strong understanding of hotel operations and business acumen</li> <li>Excellent reading, writing and oral proficiency in English language</li> <li>Strong working knowledge of digital tools</li> <li>Strong leadership, interpersonal and training skills</li> <li>Excellent communication and customer contact skills</li> <li>Results and service oriented with an eye for details</li> <li>Ability to multi-task, work well in stressful and high-pressure situations</li> <li>A motivator and self-starter</li> <li>Well-presented and professionally always groomed</li> </ul> <h4>Additional information</h4> <p>Your team and working environment:</p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Ensures integration of departmental goals in game plans Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation Ensures new hires participate in the department s orientation program and receive the appropriate new hire training to successfully perform their job Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner. Manage all business and functions of the F&amp;B Department. Maximise the department s profitability through operations. Manage operations to ensure the highest quality delivery of food and beverage products and service. Control and analyse the below points: Sales and costs Display quality and service standards of F&amp;B products Ensure proper use, protection and maintenance of departmental utensils. Conduct activities to increase customer satisfaction and, enhance service quality. Mentor and Follow-up monthly employees turnover Consolidate business relationships between employees in the department. Responsible for preparing training programmes for the F&amp;B Department and the trainings of employees in his/her department. Organise meetings to obtain data and achieve results. Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region. Make plans with department managers in order to deliver successful organisations within the hotel. Attend departmental meetings and the Management meeting according to the hotel management calendar. Update the below areas related to food and beverages according to the hotel s policies and procedures: Finance, standards, employees and trainings, outlets and recreation/entertainment Conduct promotional activities to increase sales and conduct meetings for banquet organisations Ensure protection, maintenance and replacement of materials and utensils. Prepare and monitor monthly and annual F&amp;B departmental budget. Arrange for minimum and maximum storage of materials and utensils that belong to the F&amp;B Department. Contribute to preparing the hotel s income plans and marketing programmes. Research opportunities for professional self-development. Deliver the income and expenses of the F&amp;B Department in line with the facility s budget discipline. Develop plans based on data of previous years. Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager s approval. Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&amp;B Department employees commitment to the facilities. Ensure order and control of communication, as effective communication will also increase productivity in the F&amp;B Department. Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis. Conduct brainstorming sessions and group work to unleash employees talents. Take part in the Food Safety Team and attend MR meetings. Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods. Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field. Computer Literacy: MS Office applications. Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve. This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning. Help us shape the future of communications by:</p><p>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</p><p>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</p><p>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</p><p>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</p><p>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</p><p>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</p><p>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</p><p>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</p><p>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team s ongoing growth and success.</p><p>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</p><p>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</p><p>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</p><p>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</p><p>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</p><p>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor or master degree in Computer Science, Engineering, or a related field.</li><li>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</li><li>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</li><li>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</li><li>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</li><li>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</li><li>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</li><li>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</li><li>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</li><li>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred</li><li>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred</li><li>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred.</li><li>Arabic NLP experience or familiarity with the MENA market is preferred.</li><li>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</li></ul><p>Craft &amp; Toolkit:</p><ul><li>Machine Learning &amp; Deep Learning</li><li>Generative AI &amp; LLMs</li><li>Recommendation Systems &amp; Personalization</li><li>Customer Segmentation, Propensity &amp; Churn Modeling</li><li>Python</li><li>TensorFlow / PyTorch</li><li>Hugging Face &amp; RAG</li><li>AWS / GCP / OCI</li><li>MLOps &amp; CI/CD</li><li>A/B Testing &amp; Model Evaluation</li><li>Software Architecture &amp; System Design</li><li>AI Engineering Leadership &amp; Team Management</li></ul><p>Character Traits:</p><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul><p></p></section>

About the Role We are looking for a Creative Agency Operations Manager to join our customer’s Global Digital Marketing team through Intellias on a staff augmentation basis. This is the role that makes everything else possible. The Creative Factory is a fast-growing internal agency serving internal clients across 90+ markets. As the bridge between the project management and creative teams, you will own the operational flow of work—from intake and scoping through production, delivery, and close-out. You will act as the traffic controller and production lead, eliminating ambiguity, preventing missed timelines, balancing resources, and enabling creative specialists to consistently deliver professional, high-quality work.<br>The ideal candidate brings a startup mindset—proactive, structured, pragmatic, and biased toward action combined with the operational discipline required to run a complex, multi-disciplinary creative function at scale. Project Overview Our customer’s Creative Factory is a growing team of specialists across creative, production, and coordination functions, supporting market teams and business stakeholders across a global footprint. The Creative Agency Operations Manager will report directly to the Global Marketing Creative Operations Lead and work alongside the Creative Director as part of the Creative Factory’s leadership core.<br>The operating model is Jira-based and sprint-driven, with internal clients across multiple markets. As the in-house agency expands and workstreams become increasingly complex, this role will own and continuously improve the daily operations, processes, workflows, and resource management practices that enable the Creative Factory to achieve its ambition of becoming the agency of choice for the organization.<br>Key Responsibilities Workflow & Intake Management Own the end-to-end project workflow, including intake, scoping, scheduling, production, delivery, close-out, and feedback. Ensure every request follows a structured and predictable path through Jira, with accurate documentation at each stage. Triage and prioritize incoming briefs based on capacity, urgency, business impact, and strategic importance. Establish and manage a fast-track process for straightforward, quick-turnaround work, enabling small budgets and rapid timelines without compromising quality. Identify workflow gaps and proactively implement improvements. Communication & Stakeholder Management Serve as the operational bridge between the project management and creative teams, balancing priorities, expectations, and capacity. Negotiate priorities and timelines between creative specialists, project managers, and internal stakeholders. Remove operational overhead from designers, developers, editors, strategists, and other creative specialists so they can focus on delivering high-quality work. Act as the primary operational point of contact for external creative vendors, including freelance designers, agencies, and copywriters. Build trusted and collaborative relationships with the Global Digital Marketing team and local marketing teams across markets. Identify potential issues early and take prompt action to protect timelines, quality, and client expectations. Capacity & Resource Management Maintain clear visibility of team capacity, workload, and hours logged across the Creative Factory. Schedule work based on real resource availability across design, copywriting, video, UI/UX, and development. Coordinate resources across multiple disciplines and concurrent projects. Communicate workload status and capacity constraints proactively to the creative team and internal clients. Set clear expectations around timelines, dependencies, and delivery dates from the beginning of each engagement. Provide the creative team with weekly task plans and timelines aligned with agreed priorities. Scoping, Quoting & Client Liaison Scope and quote each request before production begins. Apply the internal rate card consistently and accurately. Manage client expectations regarding scope, timelines, resources, and deliverables. Obtain appropriate sign-off on scope before production starts. Serve as the primary operational liaison for internal clients across markets, providing responsive, organized, and solution-oriented support. Track project costs, risks, dependencies, and changes throughout the production lifecycle. Reporting & Continuous Improvement Track and report weekly on productivity, resource utilization, delivery performance, resourcing needs, and client satisfaction. Use analytics and performance data to identify trends, bottlenecks, and opportunities for improvement. Feed insights back into the workflow and operating model to improve throughput, predictability, and quality. Proactively identify process inefficiencies and recommend practical solutions. Drive continuous optimization of the Creative Factory’s operational model rather than simply maintaining existing processes.<br>Required Qualifications & Experience Bachelor’s degree in marketing, Communications, or a related field. Minimum 5 years of experience in marketing communications, project management, agency production, or related fields. Previous experience working within an advertising or creative agency is required. Candidates with only corporate project management experience and no agency exposure will not meet the requirement. Strong understanding of branding, marketing, and creative development, gained through close collaboration with creative teams. Ability to scope, brief, coordinate, and quality-check creative work. Hands-on copywriting or design production is not required. Working knowledge of digital marketing, AI tools, and media production workflows. Strong Jira proficiency, including workflow configuration, sprint planning, backlog management, and project tracking for multi-disciplinary teams. Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with both creative specialists and non-creative business stakeholders. Highly proactive and action-oriented, with a demonstrated ability to identify problems early and improve processes without being asked. Strong organizational and time-management skills, with exceptional attention to detail and the ability to manage multiple priorities under tight deadlines. Experience with project scoping, financial tracking, budgeting, and risk management in a production environment. Strong written and spoken English, with the ability to communicate clearly across creative, technical, and business audiences.<br>Nice-to-Have Qualifications Experience with internal rate card, cost allocation, or chargeback models. Familiarity with the full creative production lifecycle, including:Design Video production Copywriting UI/UXWeb development Direct, hands-on experience in a digital media or production environment. Experience working in a B2B or regulated industry. Additional European language skills.<br>What Success Looks Like In this role, success means creating an environment where creative teams can focus on great work because the operational foundation around them works seamlessly.<br>You will be successful when:Projects enter the Creative Factory with clear scope, priorities, timelines, and expectations. Teams have reliable visibility into workload and capacity. Creative specialists spend less time dealing with operational ambiguity. Internal clients know what to expect and receive proactive communication. Projects move through Jira consistently and predictably. Risks and bottlenecks are identified before they impact delivery. Data is used to improve productivity, resource allocation, and quality. The Creative Factory becomes faster, more scalable, and increasingly recognized as the organization’s agency of choice.<br>Why Join This Opportunity? Build something ambitious: Help establish and optimize the operational backbone of a genuinely ambitious in-house agency. Global scale: Work with a Creative Factory supporting internal stakeholders across 90+ markets. Real impact: Operate at the center of a growing creative function where your decisions directly influence delivery, quality, and team performance. Continuous improvement: This is an active optimization role—not simply a maintenance position. Innovation: Help the team experiment, improve workflows, and consistently deliver outstanding creative work within real-world constraints. Global technology partner: Join through Intellias on a stable staff augmentation engagement. Remote flexibility: Work fully remotely within the EU time zone.<br>Key Skills Creative Agency Operations | Agency Production | Project Management | Marketing Communications | Creative Workflow Management | Jira | Sprint Planning | Backlog Management | Resource & Capacity Planning | Scoping & Quoting | Rate Cards | Stakeholder Management | Vendor Management | Digital Marketing | Creative Production | Risk Management | Process Improvement | AI Tools | English<br>Education Bachelor’s degree in marketing, Communications, or a related field.

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative

Job Purpose The CEO Office Manager ensures the efficient and professional operation of the CEO Office, enabling the CEO to focus on strategic priorities, critical business matters, and key decisions. The role serves as the primary coordination point between the CEO and key stakeholders, ensuring executive priorities, meetings, communications, and follow-up actions are effectively managed with professionalism, accuracy, and confidentiality.<br>Key Responsibilities1. CEO Office & Executive Support Manage the day-to-day operations of the CEO Office and maintain oversight of the CEO’s priorities, commitments, deadlines, and outstanding actions. Anticipate requirements and ensure relevant information, documents, and stakeholder inputs are available when needed. Manage executive correspondence, approvals, documentation, and confidential records. Prioritize matters requiring the CEO’s attention and ensure timely follow-up and closure.2. Calendar & Meeting Management Manage and optimize the CEO’s calendar in line with strategic and business priorities. Coordinate internal and external meetings, executive sessions, business reviews, and stakeholder engagements. Assess meeting requests based on priority, relevance, and urgency and proactively resolve scheduling conflicts. Prepare agendas, presentations, reports, briefing materials, and other relevant information.3. Executive Meetings & Follow-UpCoordinate CEO-led meetings and ensure participants, materials, and logistics are properly arranged. Document key decisions, commitments, and action items from selected meetings. Maintain action trackers and decision logs and follow up with responsible stakeholders to ensure timely completion. Escalate critical, overdue, or high-priority matters when required.4. Executive Communications & Stakeholder Coordination Manage and draft executive-level correspondence, emails, reports, presentations, and briefing notes on behalf of the CEO Office. Screen incoming requests and communications, determining priority and appropriate action. Serve as a key liaison between the CEO and senior leadership, shareholders, business partners, government representatives, and other key stakeholders. Coordinate requests for information, decisions, and actions across departments, ensuring timely responses and follow-up.5. Executive Reporting & Strategic Coordination Coordinate and consolidate reports, presentations, dashboards, and business updates required by the CEO. Support the CEO in monitoring strategic initiatives, organizational priorities, and key commitments. Coordinate with senior leaders to obtain updates on key projects, risks, decisions, and deliverables. Support the preparation of Executive Committee, Board, management review, and strategic planning materials as required. Prepare concise research, briefing notes, and executive summaries when requested.6. Travel & Executive Logistics Coordinate domestic and international business travel, including flights, accommodation, transportation, itineraries, and required documentation. Coordinate executive events, conferences, leadership meetings, business dinners, and VIP visits. Manage changes efficiently and ensure smooth coordination with internal teams and external service providers.7. Confidentiality & Professional Standards Maintain the highest level of confidentiality when handling business, financial, employee, and executive matters. Exercise sound judgment and discretion in managing sensitive information and executive matters. Represent the CEO Office with professionalism, integrity, diplomacy, and credibility at all times.<br>Qualifications & Experience Education Bachelor’s degree in Business Administration, Management, or a related discipline. Experience7–10 years of experience supporting CEOs, Managing Directors, or other C-suite executives in a senior executive office environment. Knowledge & Technical Skills Advanced proficiency in Microsoft Outlook, Word, Excel, and Power Point. Excellent business writing, communication, and stakeholder management skills. Strong understanding of executive office protocols and corporate communication standards. Strong capability in executive reporting, meeting documentation, action tracking, and presentation preparation. Professional proficiency in both English and Arabic, written and spoken, is mandatory.<br>Location : Giza Zoo,Egypt

<p><strong>1. Position Overview</strong></p><p>The Planning Manager is responsible for end-to-end planning and inventory management across all business units. The role oversees demand planning, production planning, replenishment, and inventory control for both trading items and raw materials used in manufacturing. The Planning Manager drives the Sales &amp; Operations Planning (S&amp;OP) process, ensures optimal stock levels, and leads a cross-functional planning team to achieve supply continuity, cost efficiency, and service level targets.</p><p>&nbsp;</p><p><strong>2.&nbsp; Key Responsibilities</strong></p><p><strong>&nbsp;</strong></p><p><strong>A.&nbsp; Demand Planning &amp; Forecasting</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain rolling demand forecasts (monthly / quarterly / annual) across all product categories — medical devices, consumables, and raw materials.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with Sales, Marketing, and Business Unit Managers to gather market intelligence and incorporate into statistical forecast models.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor forecast accuracy (MAPE / Bias) and implement corrective actions to continuously improve forecasting precision.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze historical sales data, seasonality, product lifecycle stages, and market trends to refine demand signals.</p><p>&nbsp;</p><p><strong>B.&nbsp; Sales &amp; Operations Planning (S&amp;OP)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate and chair the monthly S&amp;OP cycle: Pre-S&amp;OP demand review, supply review, financial reconciliation, and Executive S&amp;OP sign-off.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare S&amp;OP meeting packs including demand vs. supply gap analysis, inventory projections, and risk/opportunity registers.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure alignment between commercial commitments and supply capacity across all 7 business units.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track and communicate consensus plan to procurement, warehouse, and finance teams.</p><p>&nbsp;</p><p><strong>C.&nbsp; Inventory Management &amp; Optimization</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define and maintain optimum inventory levels — safety stock, reorder points, and min/max parameters — using ABC/XYZ segmentation across ~4,000 active SKUs.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor inventory health metrics: Days of Supply on Hand (DSOH), stock coverage, excess &amp; obsolete (E&amp;O) inventory, and slow-moving items.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute periodic physical inventory counts and cycle counts; reconcile system vs. physical balances in ERP system.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive inventory reduction initiatives without compromising service levels; maintain target fill rate across all product categories.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage shelf-life and expiry risk for medical consumables and pharmaceutical-grade raw materials.</p><p><strong>&nbsp;</strong></p><p><strong>D.&nbsp; Production Planning (MTO / MTS)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and release Master Production Schedules (MPS) for Make-to-Stock (MTS) and Make-to-Order (MTO) products aligned with capacity constraints.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Manufacturing and Quality teams to incorporate production lead times, batch sizes, and changeover requirements into plans.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor production adherence to plan (Schedule Attainment %) and escalate deviations in a timely manner.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan raw material requirements using MRP outputs and ensure materials are available ahead of production schedules.</p><p>&nbsp;</p><p><strong>E.&nbsp; Purchase Requisitions (PRs)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue and manage Purchase Requisitions (PRs) for all trading items, raw materials, and imported goods across 40+ foreign agents/suppliers.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and approve replenishment orders generated from MRP/DRP runs in ERP system</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with the Procurement team on supplier lead times, MOQs, LC requirements, and import documentation to align purchase plans.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage order prioritization during supply shortages or disruptions, ensuring critical items are sourced on time.</p><p>&nbsp;</p><p><strong>F.&nbsp; Team Leadership &amp; Development</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly manage and develop the planning team (demand planners, inventory analysts, production planners, and data analysts).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set clear KPIs, conduct regular performance reviews, and build individual development plans for team members.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Foster a culture of continuous improvement, data-driven decision making, and cross-functional collaboration.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct training on planning tools, ERP system usage, and best-practice supply chain methodologies.</p><p>&nbsp;</p><p><strong>G.&nbsp; Reporting &amp; Analytics</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and present monthly planning dashboards covering: DSOH, forecast accuracy, stock coverage, fill rate, E&amp;O value, and PR/PO cycle time.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide the Supply Chain Director with regular insights on supply risks, inventory exposure, and improvement opportunities.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain ERP reports and Power BI / Excel dashboards for planning performance tracking.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>3.&nbsp; Required Qualifications</strong></p><p><strong>Education</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in supply chain management, Industrial Engineering, Business Administration, Pharmacy, or a related field.</p><p><strong>Professional Experience</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 8–10 years of progressive experience in supply chain planning, with at least 3 years in a managerial role.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience in the medical devices, pharmaceutical, or FMCG industry — preferably within Egypt or the MENA region.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated track record of managing planning for both trading (import) and manufacturing (MTO/MTS) environments.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience managing large SKU portfolios (&gt;1,000 SKUs) with multiple product categories and diverse supplier bases.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior exposure to S&amp;OP facilitation and cross-functional stakeholder management at a senior level.</p><p><strong>Professional Certifications (Preferred)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CPIM (Certified in Planning and Inventory Management) - Preferred</p><p>&nbsp;</p><p><strong>4.&nbsp; Required Skills &amp; Competencies</strong></p><p><strong>Technical Skills</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep expertise in demand planning, MRP/DRP, MPS, safety stock modelling, and inventory optimization techniques.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with ERP systems — MS Dynamics 365 (preferred), or equivalent; ability to configure and leverage planning modules.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong command of ABC/XYZ inventory segmentation, EOQ/ROP models, and service-level target setting.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced Excel skills (pivot tables, solver, scenario modelling); experience with Power BI or similar BI tools is a plus.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with import/export operations, LC mechanics, and coordination with foreign agents and freight forwarders.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of medical device regulatory requirements (MOHP, GAFI registrations) as they affect planning lead times.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of manufacturing planning concepts: capacity planning, OEE, batch manufacturing, and BOM management.</p><p><strong>&nbsp;</strong></p><p><strong>Leadership &amp; Soft Skills</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong leadership presence with the ability to motivate, coach, and develop a diverse planning team.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent analytical and critical thinking skills — comfortable translating data into actionable business decisions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective communicator at all organizational levels; capable of presenting complex supply plans to senior management.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High attention to detail with the ability to manage multiple priorities under time pressure.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborative cross-functional mindset; skilled at influencing without direct authority (sales, finance, operations).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous improvement orientation — proactively identifies process gaps and drives structured solutions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluent in Arabic and English (written and spoken).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Senior Planning Manager is responsible for directing and managing the planning team to deliver expert planning and scheduling services for a multi-use development. This includes overseeing planning managers and engineers to ensure projects are delivered on time and within budget. The role involves developing strategies for time control management, resolving claims disputes, advising on procurement, and maintaining project performance indicators. Success in this role is defined by proactive management of contractual requirements, accurate budget reporting, and effective communication with development teams.</p> <h4>What you will do</h4> <li>Direct and manage the various Planning Managers to ensure development and project planning advice is provided to the AFGRE team in the respective portfolios of work.</li> <li>Develop and maintain strategy for time control management of the full development cycle in accordance with the requirements of the development plan.</li> <li>Manage resolution of claims disputes for extension of time, disruption, and delay in compliance with terms and timescales.</li> <li>Ensure development and project planning advice is provided to AFGRE team.</li> <li>Ensure that Planning department proactively manage contractual requirements for time control and provide regular reporting in accordance with AFGRE requirements.</li> <li>Ensure compliance with the delegation of authority and key stage gateways for development.</li> <li>Ensure compliance with AFGRE time control management of the full development cycle.</li> <li>Ensure that consultants proactively manage contractual requirements for time control and provide regular reporting according to AFGRE requirements.</li> <li>Establish and monitor key project performance indicators for the full development cycle.</li> <li>Implement and maintain accurate earned value and budget reporting on a monthly basis.</li> <li>Prepare data for inclusion to development budget projections (cost and revenue) with inputs from commercial, development and design management teams.</li> <li>Share in preparing and updating the project roll out plan.</li> <li>Advise the development directors on procurement of projects and consultancy services to meet time requirements of the development plan.</li> <li>Share in the preparation of project development feasibility studies and presentations prepared by the development team.</li> <li>Ensure that the engineer and contractors maintain records of as-built programme of works.</li> <li>Advise on delay mitigation and reprogramming techniques to ensure development is delivered on time.</li> <li>Provide planning advice to design management and development divisions to ensure in all respects that risk is minimized.</li> <li>Maintain and update the portfolio risk register.</li> <li>Ensure that the engineer is reviewing and consenting the contractors program on time within the project time frame, and follow up the program updates, progress of works, and contractor resources.</li> <li>Maintain appropriate staff resources to provide the planning management services.</li> <h4>Required skills to be successful</h4> <li>Minimum experience of 12 years in a planning role.</li> <h4>What qualifies you for the role</h4> <li>Bachelor's degree in engineering (civil or architect) is required.</li> <li>Proficiency in Primavera and MS Office applications (Excel, Word, PowerPoint).</li> <li>Experience in leadership roles with strong analytical, negotiation, and communication skills.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Generating or increasing revenue growth with existing and new corporate accounts in specific industry, segment, or territory through selling Vodafone voice products, services, and fixed solutions. Responsible for developing, winning, project managing, and executing corporate network connectivity and voice solution bids, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship.</p> <h4>Job profile</h4> <p>Sales executive will be responsible for managing an account portfolio of 30-40 Vodafone industrial accounts.</p> <p>Ensures delivery of all financial targets including revenue, connections for voice and data, market share, and net margin contribution in line with company vision and values.</p> <p>Ensures delivery of all financial targets including revenue, total contract value (TCV), and gross margin.</p> <p>Evaluates risks and threats appropriately across portfolio and revises plans where appropriate.</p> <p>Ensures sales and net promoter score (NPS) targets are achieved for the assigned accounts and industry.</p> <p>Identifies new sales opportunities and grows sales pipeline by qualifying and developing opportunities through the sales cycle.</p> <p>3-4 daily customer visits.</p> <p>Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEOs and sales directors within all key clients. Understands upfront through engagement at the right business level the customer’s strategic and operational issues.</p> <p>Gathers and analyses data regarding competitor pricing and products and ensures that Vodafone products and services fit customer requirements in line with the marketing team.</p> <p>Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers.</p> <p>Focuses on the customer experience and ensures that they are up to date with all new offers on time.</p> <p>Fills in and updates full accounts information on Siebel account profile on a daily basis or after successful activation transaction.</p> <p>Fills market opportunities and schedules to identify specific targets and to project the number of contacts to be made using the Siebel calendar and forecasted accounts upon account status reports on Siebel.</p> <p>Plans and manages personal business portfolio, territory, and business according to an agreed strategy with the segment manager.</p> <p>Monitors and maintains cross-function activities such as fraud, activation, and bidding.</p> <p>Submits performance dialogue and evaluations on time.</p> <p>Adheres to all company policies, procedures, and business ethics code.</p> <h4>Qualifications</h4> <p>Identifies and qualifies up-selling sales opportunities to increase growth and revenue on customer accounts.</p> <p>Secures, manages, and deepens the Vodafone customer relationship with the long-term focus of expanding the overall footprint, penetration, and introduction of innovative products and services.</p> <p>Updates marketing team with the competitive new offers.</p> <p>Is able to operate at all levels within the customer organization with the highest levels of communication skills, converses professionally, and has the ability to own and solve customer issues whilst building excellent rapport to ensure the customer experience is maximized.</p> <p>Works together with marketing and decision support to ensure account strategies are understood and actioned for assigned accounts.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>At Turner &amp; Townsend we are passionate about making the difference, transforming performance on the world’s most impactful programmes for a green, inclusive, and productive world. That means challenging ourselves and others to deliver better outcomes for our clients, helping each other to make the most of our potential, and using our Influence to build a better world for everyone. Every day we help our major global clients deliver ambitious and highly technical mega projects, in over 118 offices across 50 countries.</p><br><p>Turner &amp; Townsend is one of the leading providers of consulting services to the Infrastructure, Natural Resources and Real Estate sectors globally, ranked Number 1 in the Sunday Times PwC Top Track 250. &nbsp;Through using our proven and wide ranging skills, methodologies, and industry knowledge over the past 75+ years we have created the premier, differentiated programme, project, and cost management global consultancy, and are now in strategic partnership with CBRE.</p><br><br>Job Description<br><p>Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.</p><br><p>As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend.</p><br><p>You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.</p><br><p>We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.&nbsp;</p><br><p><strong>MAIN PURPOSE OF ROLE:</strong></p><br><ul><li>To provide commercial oversight to ensure the successful delivery of cost management services across one or multiple commissions.</li><li>To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery.</li><li>To ensure excellent service delivery is being provided to clients, gain their trust and enhance our reputation.</li><li>To actively promote Turner &amp; Townsend to clients both existing and new to enable growth within the business.</li><li>To be a sounding board for all aspects of service delivery and to effectively develop others in the team.</li><li>To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover.</li><li>To uphold Turner &amp; Townsend values and ethics whilst delivering service excellence.</li></ul><p><strong>ACCOUNTABILITIES:</strong></p><br><ul><li>Overall accountability and responsibility for ensuring Turner &amp; Townsend deliver the scope of their services across multiple commissions.</li><li>Interfacing and effective communication with the client, contractors and other consultants, at all project stages.</li><li>Timely and accurate forecasting of fees.</li><li>Maintaining and building upon existing client relationships and the development of new relationships.</li><li>Recognize opportunities and be able to cross sell our service offerings to existing or potentially new clients.</li><li>Effectively and proactively lead a cost management team, ensuring that they deliver in line with the standards expected of Turner &amp; Townsend.</li><li>Provide quality assurance for all deliverables issued by other team members.</li><li>Be a sounding board to other team members for all technical cost management related activities.</li><li>Understanding the clients needs and build the relationship.</li><li>Be a role model within the team to assist in the development of more junior staff.</li><li>Demonstrates a high level of drive, enthusiasm and commitment to always delivering service excellence to clients.</li><li>A desire to learn and progress your career to the next level.</li></ul><br>Qualifications<br><ul><li>Extensive knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Minimum 15+ years of experience in similar roles.</li><li>Extensive experience of both new build and fit-out projects across varying asset typologies.</li><li>Extensive experience of delivering and overseeing the successful delivery of pre-contract services from feasibility through to tendering, measurement of building works for estimating, report writing and preparation of Bills of Quantities and tender documentation.</li><li>Experience of successfully managing commissions, one or multiple, at any given time to ensure the highest quality service delivery for clients.</li><li>Experience of commercial management of commissions ensuring both successful and profitable delivery of services.</li><li>Experience of agreeing contract terms, administering contracts and of identifying and mitigating key risks within contracts.</li><li>Ability to critically analyze programmes and assess the impact they have of fee forecasts to enable accurate forecasting to the wider business.</li><li>Self-motivated with the ability to work autonomously setting their own agenda and perform well under pressure.</li><li>Identifying and establishing new relationships, whilst maintaining and developing existing relationships.</li><li>Local (Egypt) experience is required</li></ul><p><strong>SKILLS REQUIRED:</strong></p><br><ul><li>Proven Cost / Commercial Management experience, ideally from a Consultancy or client side background</li><li>Professional membership is an advantage i.e. MRICS</li><li>Experience of working on Major Programmes and Projects</li><li>Experience in leading, managing and motivating teams</li><li>Extensive knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.</li><li>Demonstrable understanding of construction contracts and the ability, when required, to provide contractual advice to clients.</li><li>Proven track record of delivering service excellence to multiple clients.</li><li>Ability to drive the commercial agenda for the project and chair commercial meetings.</li><li>Excellent written and oral communication skills with the ability to present clearly and concisely to clients in both a formal and informal manner.</li><li>Proven track record of building effective, productive and positively engaged teams.</li></ul><br>Additional Information<br><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</em></p><br><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.&nbsp;</em></p><br><p><em>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</em></p><br><p><em>Please find out more about us at&nbsp;www.turnerandtownsend.com/</em></p><br><p>#LI-SM2</p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>At Turner &amp; Townsend we are passionate about making the difference, transforming performance on the world’s most impactful programmes for a green, inclusive, and productive world. That means challenging ourselves and others to deliver better outcomes for our clients, helping each other to make the most of our potential, and using our Influence to build a better world for everyone. Every day we help our major global clients deliver ambitious and highly technical mega projects, in over 118 offices across 50 countries.</p><br><p>Turner &amp; Townsend is one of the leading providers of consulting services to the Infrastructure, Natural Resources and Real Estate sectors globally, ranked Number 1 in the Sunday Times PwC Top Track 250. &nbsp;Through using our proven and wide ranging skills, methodologies, and industry knowledge over the past 75+ years we have created the premier, differentiated programme, project, and cost management global consultancy, and are now in strategic partnership with CBRE.</p><br><br>Job Description<br><p>Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.</p><br><p>As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend.</p><br><p>You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.</p><br><p>We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.&nbsp;</p><br><p><strong>MAIN PURPOSE OF ROLE:</strong></p><br><ul><li>To provide commercial oversight to ensure the successful delivery of cost management services across one or multiple commissions.</li><li>To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery.</li><li>To ensure excellent service delivery is being provided to clients, gain their trust and enhance our reputation.</li><li>To actively promote Turner &amp; Townsend to clients both existing and new to enable growth within the business.</li><li>To be a sounding board for all aspects of service delivery and to effectively develop others in the team.</li><li>To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to handover.</li><li>To uphold Turner &amp; Townsend values and ethics whilst delivering service excellence.</li></ul><p><strong>ACCOUNTABILITIES:</strong></p><br><ul><li>Overall accountability and responsibility for ensuring Turner &amp; Townsend deliver the scope of their services across multiple commissions.</li><li>Interfacing and effective communication with the client, contractors and other consultants, at all project stages.</li><li>Timely and accurate forecasting of fees.</li><li>Maintaining and building upon existing client relationships and the development of new relationships.</li><li>Recognize opportunities and be able to cross sell our service offerings to existing or potentially new clients.</li><li>Effectively and proactively lead a cost management team, ensuring that they deliver in line with the standards expected of Turner &amp; Townsend.</li><li>Provide quality assurance for all deliverables issued by other team members.</li><li>Be a sounding board to other team members for all technical cost management related activities.</li><li>Understanding the clients needs and build the relationship.</li><li>Be a role model within the team to assist in the development of more junior staff.</li><li>Demonstrates a high level of drive, enthusiasm and commitment to always delivering service excellence to clients.</li><li>A desire to learn and progress your career to the next level.</li></ul><br>Qualifications<br><ul><li>Extensive knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Minimum 20+ years of experience in similar roles.</li><li>Extensive experience of both new build and fit-out projects across varying asset typologies.</li><li>Extensive experience of delivering and overseeing the successful delivery of pre-contract services from feasibility through to tendering, measurement of building works for estimating, report writing and preparation of Bills of Quantities and tender documentation.</li><li>Experience of successfully managing commissions, one or multiple, at any given time to ensure the highest quality service delivery for clients.</li><li>Experience of commercial management of commissions ensuring both successful and profitable delivery of services.</li><li>Experience of agreeing contract terms, administering contracts and of identifying and mitigating key risks within contracts.</li><li>Ability to critically analyze programmes and assess the impact they have of fee forecasts to enable accurate forecasting to the wider business.</li><li>Self-motivated with the ability to work autonomously setting their own agenda and perform well under pressure.</li><li>Identifying and establishing new relationships, whilst maintaining and developing existing relationships.</li><li>Local (Egypt) experience is required</li></ul><p><strong>SKILLS REQUIRED:</strong></p><br><ul><li>Proven Cost / Commercial Management experience, ideally from a Consultancy or client side background</li><li>Professional membership is an advantage i.e. MRICS</li><li>Experience of working on Major Programmes and Projects</li><li>Experience in leading, managing and motivating teams</li><li>Extensive knowledge of construction industry technical matters, such as different procurement routes, value management and value engineering.</li><li>Demonstrable understanding of construction contracts and the ability, when required, to provide contractual advice to clients.</li><li>Proven track record of delivering service excellence to multiple clients.</li><li>Ability to drive the commercial agenda for the project and chair commercial meetings.</li><li>Excellent written and oral communication skills with the ability to present clearly and concisely to clients in both a formal and informal manner.</li><li>Proven track record of building effective, productive and positively engaged teams.</li></ul><br>Additional Information<br><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</em></p><br><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.&nbsp;</em></p><br><p><em>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</em></p><br><p><em>Please find out more about us at&nbsp;www.turnerandtownsend.com/</em></p><br><p>#LI-SM2</p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

<p>Car sales manager&nbsp;</p><p>Auto spare parts sales manager&nbsp;</p><p>Entertainment&nbsp;</p><p>Events organiser&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>