Economic Analyst Jobs - Cairo Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a Telecom Data Lakehouse/Data Warehouse.<br> The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.<br> Key Responsibilities Gather and analyze business requirements from stakeholders across telecom domains such as Customer, Billing, CRM, Network, Revenue Assurance, Finance, Sales, Marketing, and Digital Channels.<br> Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.<br> Document business processes, functional requirements, and business rules.<br> Capture business requirements into functional specifications for Data Engineers, Data Modelers, ETL Developers, and BI Developers.<br> Define source-to-target mapping requirements and validate data transformations.<br> Collaborate with Solution Architects and Data Modelers to ensure business requirements are accurately reflected in the Data Lakehouse/Data Warehouse design.<br> Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.<br> Support the definition of data quality rules, validation criteria, and reconciliation requirements.<br> Review ETL mapping documents and ensure business logic is correctly implemented.<br> Work closely with Data Engineers during development to clarify business rules and resolve functional issues.<br> Participate in User Acceptance Testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.<br> Maintain business glossaries, metadata, and documentation.<br> Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.<br> Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.<br> Strong business analysis and requirement elicitation skills.<br> Excellent stakeholder management and communication skills.<br> Experience documenting business requirements and functional specifications.<br> Strong analytical and problem-solving skills.<br> Understanding of relational databases and SQL.<br> Basic knowledge of data warehousing concepts such as: Facts and Dimensions Star Schema Snowflake Schema Slowly Changing Dimensions (SCD) Data Lineage Metadata Management Data Quality Experience working in Agile/Scrum environments.<br> Preferred Technical Knowledge SQL Data Warehouse / Data Lakehouse architecture ETL concepts and data integration Data Mapping documentation Data Quality frameworks BI and Reporting platforms Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.<br> Deliverables Business Requirement Documents (BRD) Functional Requirement Specifications (FRS) KPI Definitions Data Dictionary Business Glossary Data Validation and UAT Test Cases Qualifications Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.<br> 2–4 years of experience as a Business Analyst in Data Warehouse, Data Lakehouse, or Business Intelligence projects.<br> Experience in the telecommunications industry is highly preferred.<br></span> </div>

<p><strong>Position Purpose</strong></p><p><br></p><p>The <strong>Junior WFM Scheduling Analyst</strong> manages and optimizes work schedules for Operations Customer Experts. Because contact center workflows fluctuate daily and weekly, the role ensures the right employees with the right skills are scheduled at the right times and locations. The primary goal is balancing <strong>operational service levels/productivity</strong> with <strong>employee satisfaction</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Scheduling &amp; Capacity Allocation:</strong></p><ul><li><strong>Automatic Schedule Allocation:</strong> Assign schedules to frontline agents to meet Service Level Agreements (SLAs), comply with labor laws, and optimize resources.</li><li><strong>Requirements Analysis:</strong> Determine staffing needs for each project, queue, or workplace.</li><li><strong>Schedule Creation &amp; Validation:</strong> Build, validate, and adjust recurring schedules, managing real-time and planned deviations.</li></ul><p><br></p><p><strong>Collaboration &amp; Training Support:</strong></p><ul><li><strong>Manager Interaction:</strong> Discuss shift plans and working hours directly with operational managers.</li><li><strong>Training Logistics:</strong> Schedule employees for initial onboarding or skill-upskilling sessions when new projects or tool updates require new knowledge.</li><li><strong>Cross-Departmental Coordination:</strong> Partner with other teams to drive project performance and operational results.</li></ul><p>Database Maintenance &amp; Process Improvement</p><ul><li><strong>Database Updates:</strong> Keep WFM databases updated with agent skills, availability, and profile information.</li><li><strong>Continuous Improvement:</strong> Suggest imaginative, innovative ideas to optimize WFM workflows and departmental processes.</li><li><strong>Compliance:</strong> Promptly report any policy or procedural infractions to Teleperformance Management.</li></ul><p><br></p><p><strong>Required Qualifications &amp; Skills</strong></p><p><br></p><p><strong>Category Requirements</strong></p><p><br></p><p><strong>Education</strong></p><p>Higher Education Degree preferred</p><p><br></p><p><strong>Languages</strong></p><p>Fluent in English</p><p><br></p><p><strong>Experience</strong></p><p>Up to 2 years as Scheduling Analyst in Contact Centers, Shared Services for international markets, or related industries.</p><p><br></p><p><strong>Technical Skills</strong></p><p><br></p><p>Proficient in Microsoft Office Suite (<strong>Advanced/Highly skilled in MS Excel</strong>)</p><p><br></p><p><strong>Core Competencies</strong></p><p><br></p><p>Analytical Thinking, Planning &amp; Organizing, Problem Solving, Time Management, Flexibility</p><p>Decision-Making Authority</p><ul><li><strong>Decisions Expected:</strong> Escalating any operational issues or scheduling anomalies that impact project performance directly to the WFM Assistant Manager.</li><li><strong>Recommendations Expected:</strong> Proposing continuous process improvements and creative solutions to workplace scheduling challenges.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client has an established reporting foundation supported by a central data team, including schemas, core datasets, and dashboards. They are seeking an analyst to work on top of this existing infrastructure and turn day-to-day business questions into clear, structured analysis and actionable reporting.</p><br>Role Overview<p>The <strong>Marketing Analyst </strong>will serve as a go-to resource for day-to-day business analysis, investigating changes in key metrics and translating findings into reporting that stakeholders can act on.</p><br><p>This is a hands-on role combining analytical thinking with practical execution. The Marketing Analyst will conduct business analyses, own recurring reporting, maintain dashboards, query existing datasets using SQL, and support stakeholders with ad hoc analysis requests.</p><br><p>The role requires someone who can independently structure an investigation while also managing the ongoing maintenance and detail-oriented work required to keep reporting accurate, current, and easy to use.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesBusiness Analysis<ul><li><p>Turn open-ended business questions into structured, well-reasoned analyses.</p><br></li><li><p>Scope business questions and determine the appropriate data needed for analysis.</p><br></li><li><p>Investigate changes in business metrics.</p><br></li><li><p>Deliver clear findings and recommendations based on analysis.</p><br></li></ul>Recurring Reporting<ul><li><p>Own and maintain recurring reports and dashboards.</p><br></li><li><p>Ensure stakeholders have timely, accurate, and consistent views of performance.</p><br></li></ul>Dashboard Maintenance<ul><li><p>Manage ongoing dashboard hygiene and upkeep.</p><br></li><li><p>Update workbooks and adjust dashboard layouts.</p><br></li><li><p>Keep visualizations clean, organized, and easy to read.</p><br></li></ul>Data Exploration<ul><li><p>Write SQL to query existing datasets from established schemas.</p><br></li><li><p>Create previews of data models based on business questions.</p><br></li><li><p>Work with the existing data infrastructure without needing to build or maintain the underlying infrastructure.</p><br></li></ul>Stakeholder Support<ul><li><p>Serve as a reliable analysis resource for the team.</p><br></li><li><p>Respond to ad hoc analysis requests.</p><br></li><li><p>Help stakeholders understand what the numbers mean.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years of experience</strong> in a data analysis, business analysis, or reporting role.</p><br></li><li><p>Experience independently structuring and working through analyses from broad business questions.</p><br></li><li><p>Hands-on experience with a modern BI or analytics tool such as Sigma, which is strongly preferred.</p><br></li><li><p>Experience with Tableau or a similar platform is transferable.</p><br></li><li><p>Experience with Salesforce reporting, including building and pulling reports and dashboards, is a plus.</p><br></li><li><p>Familiarity working alongside a central data or analytics engineering team is a plus.</p><br></li><li><p>Exposure to marketing metrics and funnel analysis, including MQLs and campaign performance, is a plus.</p><br></li></ul>Skills<ul><li><p>Solid working knowledge of SQL for querying and exploring data.</p><br></li><li><p>Ability to break down broad business questions, investigate them, and communicate the answer.</p><br></li><li><p>Ability to maintain dashboards, including formatting, layouts, and ongoing upkeep.</p><br></li><li><p>Ability to clearly present analytical findings to non-technical stakeholders.</p><br></li><li><p>Comfort with manual and detail-oriented reporting work.</p><br></li><li><p>Experience using AI tools such as Claude for data analysis and Claude Code for workflow acceleration is a plus.</p><br></li></ul>What Success Looks Like<ul><li><p>Open-ended business questions are translated into structured analyses with clear findings and recommendations.</p><br></li><li><p>Recurring reports and dashboards provide timely, accurate, and consistent views of performance.</p><br></li><li><p>Dashboards remain current, organized, and easy to read.</p><br></li><li><p>Existing datasets are effectively queried and explored using SQL.</p><br></li><li><p>Stakeholders receive reliable analytical support and can clearly understand what the numbers mean.</p><br></li></ul>Opportunity<p>This role offers the opportunity to become a go-to resource for day-to-day business analysis while working on top of an established reporting and data foundation. The <strong>Marketing Analyst</strong> will work across business analysis, recurring reporting, dashboard maintenance, data exploration, and stakeholder support.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

We are hiring a Business Analyst for an established Egyptian agribusiness group. The group delivers integrated agricultural solutions across the value chain, with operations spanning modern farming, greenhouse and irrigation solutions, agricultural inputs, post-harvest handling, and technical services. It supports commercial farms and agricultural projects through practical field expertise and technology-driven solutions that enhance productivity, quality, and resource efficiency.<br>???? Location: El Obour Industrial Zone, Cairo<br>Key Responsibilities:Analyse business performance across departments and identify improvement opportunities. Develop and maintain dashboards, reports, and KPI tracking tools. Translate data into actionable business insights and conduct root cause analysis. Review and optimize business processes, workflows, and operational efficiency. Support automation and digital transformation initiatives. Assist with business planning, budgeting, forecasting, and feasibility studies. Conduct market and industry research, preferably within the agriculture sector. Collaborate with stakeholders, gather business requirements, and present recommendations to management. Ensure data accuracy, integrity, and governance standards.<br>Requirements:<br>3 to 5 years of experience in Business Analysis or a similar role. Experience in agriculture, agribusiness, or supply chain industries is preferred. Advanced proficiency in Excel, BI tools, and ERP systems (SAP is a plus). Strong analytical, reporting, and problem-solving skills. Strong understanding of business processes and financial metrics.

For a very well-known Multinational Company located in Cairo,Egypt, a Senior Cash Management Analyst in needed.<br>Key Responsibilities:Perform timely and accurate cash applications for customer payments and apply payments to customer accounts in the accounting system. Process vendor payments, including both scheduled cycle payments and ad hoc payments, ensuring compliance with agreed payment terms and vendor contracts. Manage advance payments and ensure their accurate application against future invoices, as appropriate. Record and manage treasury transactions, including bank transfers, foreign exchange transactions, and cash pooling activities. Ensure all treasury transactions are accurately recorded and properly reconciled in the accounting system. Facilitate the processing of employee expense reimbursements, verifying expense reports, and ensuring compliance with company policies and procedures, Process & book cash/transfers journals & reconcile safe balance. Ensure compliance with internal controls and regulatory requirements related to cash management processes, including segregation of duties, authorization limits, and anti-fraud measures. Serve as the trained backup for the accounting lead’s executional general ledger work, including fixed asset processing and capitalization, payroll accounting entries, and intercompany reconciliation, ensuring continuity of routine month-end close activities during planned absences. This is a secondary accountability to the role’s core cash/treasury responsibilities, not a co-ownership of the Accounting Lead’s full workload. Act as the dedicated, trained backup for the Cash Operations Analyst’s daily critical activities — including cash position monitoring, bank payment processing, and cash flow updates, during planned absences.<br>Requirements:Bachelor’s degree in accounting, Finance, or a related field.7+ years of progressive experience spanning treasury/cash management and general ledger or GL analyst roles, preferably in a manufacturing or multinational company. Working knowledge of both treasury/cash management processes (vendor payments, bank operations, treasury transactions) and core GL accounting processes (fixed asset accounting, payroll accounting, intercompany reconciliation). Strong analytical skills, attention to detail, and ability to work with numerical data accurately. Excellent communication with the ability to collaborate effectively with internal and external stakeholders. Ability to effectively manage competing priorities across two functional areas while maintaining accuracy, efficiency, and timely delivery. English Level: C1

The Security Analyst is responsible for protecting the organization’s digital assets by monitoring systems, identifying vulnerabilities, and addressing cyber threats. They ensure compliance with security standards, manage access controls, escalate incidents, enforce policies, and provide training to maintain a secure and resilient IT environment.<br><br>Main Tasks Duties include, but are not limited to the following<br>:Monitor security systems and tools, investigate anomalies, and respond to threats, vulnerabilities, and incidents. Conduct regular vulnerability assessments and penetration testing to identify weaknesses in infrastructure, applications, and processes. Manage identity and access management (IAM) processes, including role-based access controls (RBAC), provisioning, deprovisioning, and periodic reviews. Ensure compliance with security standards and regulations, supporting internal and third-party risk assessments and mitigation efforts. Proactively address cyber threats and escalate critical incidents to the Cybersecurity Manager with actionable recommendations for resolution. Develop, test, and maintain incident response plans to ensure readiness for cybersecurity breaches. Enforce cybersecurity policies, conduct training programs, and foster a culture of security awareness. Stay updated on cybersecurity trends, technologies, and best practices to enhance the organization’s security posture. Maintain detailed records of incidents, including root cause analysis, resolution steps, and lessons learned. Prepare periodic reports on security metrics, incidents, and system health for review by the Cybersecurity Manager and IT leadership<br>Education <br>Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field is typically required.<br>Experience<br>4+ years of experience in IT, of which 2 cybersecurity roles, such as a Security Analyst, IT Security Specialist, or similar position. Experience in manufacturing environment is a plus.<br>Languages<br>Proficient in English Proficient in Arabic

Egybell is hiring a Junior Financial Analyst for a well-known company located in 5th Settlement<br>Requirements:Assist in analysing financial data and preparing reports to support decision-making processes. Manage and maintain data sheets, ensuring accuracy and completeness. Utilize Power BI for data visualization and reporting purposes. Work with ERP systems (SAP, ARIBA and YARDI) to extract, update, and validate financial information. Perform data queries and generate insights to identify trends and discrepancies. Support month-end and year-end closing activities. Ensure compliance with organizational and regulatory requirements related to data handling. Collaborate with team members to improve data management and reporting processes.<br>Qualifications:1 year of experience in Real Estate sector or similar Excellent in Microsoft Excel, power point and Power PI. Strong understanding of setting up and organizing database and spread sheets. Excellent command of English.

We are looking for a local Egypt-based PPO & Business Analyst to lead end‑to‑end delivery for our banking chatbot initiative. The ideal candidate will have strong experience in product delivery, requirements gathering, stakeholder management, and a solid understanding of the banking domain. Experience working on chatbots or conversational AI is a strong advantage.<br>Key Responsibilities Drive product planning, prioritization, and delivery for the banking chatbot across the Egypt region. Conduct requirement gathering, user-story documentation, and alignment with business and technology teams. Perform data and trend analysis to identify opportunities for chatbot enhancement and optimization. Collaborate closely with local business stakeholders, operations, compliance, and technology teams. Lead cross-functional meetings and present progress, risks, and insights to senior leadership. Ensure all deliverables meet banking regulatory requirements and follow regional norms. Support continuous improvement by monitoring chatbot performance, gaps, and customer experience insights.<br>Required Skills & Qualifications3–7 years of experience in product ownership, business analysis, or similar roles. Strong banking domain knowledge—retail, digital banking, customer journeys, and operations. Experience in chatbot platforms, conversational AI, or digital CX is an added advantage. Excellent skills in stakeholder management, communication, and presentation. Ability to analyze large data sets and extract actionable insights. Must be a local Egyptian candidate, familiar with local banking behaviors and customer expectations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

About the Role We are looking for a Data Analyst with strong SQL, dashboarding, and business analysis skills to transform business questions into clear, actionable analytical outputs. The ideal candidate will be comfortable working across business and technical teams, translating requirements into structured analysis, building dashboards and reports, and maintaining clear documentation around business metrics, definitions, and data logic.<br>Key Responsibilities Analyze data using SQL to identify trends, opportunities, anomalies, and business issues. Build, maintain, and enhance dashboards and recurring reports for business stakeholders. Gather, refine, and document business requirements through JIRA stories, acceptance criteria, and analyst workflows. Translate business needs into structured analysis plans and measurable outputs. Create and maintain semantic definitions, metric logic, business glossary content, and knowledge documentation. Validate data quality and investigate discrepancies across systems, dashboards, and reporting layers. Present analytical findings through clear summaries, visualizations, and actionable recommendations. Partner with Product, Engineering, Data, and Business teams to improve reporting clarity and data understanding. Ensure analytical outputs are accurate, well-documented, and aligned with business objectives.<br>Requirements Must-Have Skills3+ years of experience in Data Analysis, Business Intelligence, Analytics, or a related field. Strong SQL skills with experience working with large datasets. Hands-on experience building dashboards using Tableau, Power BI, or similar BI platforms. Experience documenting requirements using JIRA, user stories, acceptance criteria, or similar methodologies. Strong business acumen with the ability to understand business questions and translate them into analytical solutions. Excellent written communication skills, particularly in documenting semantic definitions, metric logic, and business knowledge. Strong attention to detail and structured problem-solving skills. Ability to quickly understand business context, data structures, and analytical requirements. Ability to produce clear, actionable analysis with minimal ramp-up time. Strong ability to bridge communication between business and technical teams.<br>Nice-to-Have Skills Experience with semantic layers, KPI frameworks, or data modeling concepts. Familiarity with Agile/Scrum delivery environments. Experience collaborating with both technical and non-technical stakeholders. Experience working with business glossaries, data catalogs, or knowledge management practices.<br>What We're Looking For The ideal candidate is a business-oriented Data Analyst who can work independently, ask the right questions, and turn complex data into insights that stakeholders can understand and act upon. Strong communication, documentation, and analytical thinking are just as important as technical SQL and BI skills.

FP&A Analyst Execute financial planning and analysis activities by preparing financial reports, analyzing business performance, contributing to budgeting and forecasting processes, and providing accurate financial insights to support management decision-making. When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.<br>Key Responsibilities • Prepare financial reports, dashboards, and presentations to support management reviews and decision-making. • Analyze actual financial performance against budget and forecast, and prepare variance analysis reports. • Assist in developing financial models and analysis related to profitability, costs, and business performance. • Support the preparation of monthly financial performance reports and management reporting packages. • Collect and validate financial data from different departments to ensure accuracy and completeness. • Assist in preparing financial forecasts and long-term financial planning activities. • Ensure accuracy and integrity of financial data used for reporting and analysis.

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST)<br>The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relateindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately.

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

Job Summary:The Business Analyst acts as a communicator, facilitator, and mediator, bridging the gap between business and technology to enhance organizational effectiveness. The role is responsible for identifying opportunities to improve business processes through technology, strategic initiatives, analytical solutions, and process re-engineering. Working closely with multiple business units, the Business Analyst gathers, synthesizes, and analyzes information related to business processes, tools, documentation, and stakeholder requirements. The role ensures that the solutions designed and delivered are aligned with business needs, stakeholder expectations, and organizational objectives.<br><br>Job Responsibilities:Create and maintain Business Requirements Documents (BRDs), Software Requirements Specifications (SRSs), and Scope Documents. Manage project requirements throughout their lifecycle, including requirements planning, elicitation, analysis, validation, approval, and change management. Review test scenarios and validate testing results to ensure alignment with business requirements Conduct system demonstrations for business users and support user training for newly implemented systems. Apply business process re-engineering (BPR) techniques to improve operational efficiency. Drive organizational change and facilitate collaboration among stakeholders. Ensure compliance with Central Bank of Egypt (CBE) regulations and the Bank's internal policies. Communicate effectively with both internal and external stakeholders. Assist the Project/Product Manager in project planning and coordination activities. Identify potential solution options and assess their technical and business feasibility.<br>. Job Requirements:Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.3 to 5 years of relevant experience. Strong analytical, critical thinking, and problem-solving skills. Ability to manage multiple projects simultaneously from initiation through completion. Excellent written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Ability to understand business challenges and develop practical, value-driven solutions. Proficiency in project management and business analysis tools and software. Professional certifications such as Certified Business Analysis Professional (CBAP), Lean, Six Sigma, or Business Process Re-engineering (BPR) are preferred.

<p>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience. From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment</p>

<p><h4>Job Description</h4> <p><strong>•</strong> Responsible for documenting findings and preparing reports for the retail department<br> <strong>•</strong> Analyze the retail sales data, targets, and achievements<br> <strong>•</strong> Use statistical methods to analyze information and develop solutions to business problems and sales targets<br> <strong>•</strong> Compile daily, weekly, and monthly sales and inventory reports<br> <strong>•</strong> Identify and present new and current sales trends<br> <strong>•</strong> Recommend new processes and procedures to enhance operations</p> <h4>Skills Description</h4> <p><strong>•</strong> Bachelor’s degree in business administration or a related field<br> <strong>•</strong> 1+ years of experience as an operations administrator analyst or in a similar position<br> <strong>•</strong> Good knowledge of the retail industry<br> <strong>•</strong> Proficiency in Microsoft Office and Excel<br> <strong>•</strong> Excellent analytical skills<br> <strong>•</strong> Result orientation<br> <strong>•</strong> Operational awareness<br> <strong>•</strong> Building networks<br> <strong>•</strong> Coaching and mentoring<br> <strong>•</strong> Customer centricity</p></p><p></p>