Economic Analyst Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are:</b> <br> </span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role:</b> <br> <p>We are seeking a detail-oriented and proactive individual to strengthen the PMO capability within the Vodafone UK Digital &amp; IT Delivery team. This role partners closely with delivery portfolios to enhance governance, drive standardisation, and improve performance visibility. The successful candidate will support the planning, execution, and monitoring of programmes, ensuring delivery quality through structured processes, strong reporting, and continuous improvement aligned with SAFe and hybrid delivery principles.</p><br><br><br><b>What you will do:</b> <br> <p>Collaborate with Value &amp; Execution Leads and PMO Leads to support effective project planning, execution, and monitoring<br>Ensure adherence to project management processes and continuously optimise PMO standards<br>Track Technology Delivery milestones in real time, maintaining accurate risks and issues logs<br>Facilitate adoption of hybrid delivery practices aligned with SAFe principles<br>Enhance project and programme reporting cycles to provide clear, actionable insights to stakeholders<br>Support financial governance by aligning reporting with corporate standards<br>Drive data quality and integrity across PMO tools and reporting systems<br>Partner with PMO &amp; Transformation leadership to strengthen governance frameworks<br>Assist in the development and maintenance of project plans and progress tracking<br>Highlight risks, issues, and dependencies to support informed decision-making<br>Support capacity planning and coordinate with Capacity Management teams<br>Deliver training sessions on PMO processes, tools, and governance practices<br>Generate performance reports and provide basic analytical insights</p><br><br><br><b>Who you are:</b> <br> <p>Must have:</p><br> <p>At least 4 years of experience in a PMO, project support, or coordination role<br>Strong organisational skills with the ability to manage multiple priorities effectively<br>Clear communication skills and confidence working with diverse stakeholders<br>High attention to detail with a focus on accurate reporting and tracking<br>Foundational knowledge of project management methodologies and governance frameworks<br>Ability to follow structured processes and support delivery teams in day-to-day activities</p><br> <p>Nice to have:</p><br> <p>Experience across transformation or technology portfolios<br>Familiarity with Power BI, advanced Excel, Power Automate, or Power Apps<br>Exposure to Azure DevOps (ADO) or similar tools<br>Understanding of SAFe or Agile frameworks<br>Experience in financial tracking or reporting</p><br><br><br><b>Not a Perfect Fit?:</b> <br> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What’s in it for you:</b> <br> <p>Opportunity to work on large-scale technology transformation programmes within Vodafone UK<br>Exposure to global stakeholders and cross-functional collaboration<br>A structured environment that supports continuous improvement and learning<br>Hands-on experience with modern PMO tools, methodologies, and reporting practices<br>A collaborative culture focused on innovation, inclusion, and growth</p><br><br><br><b>What skills you will learn:</b> <br> <p>Advanced PMO governance and reporting techniques<br>Data-driven decision-making and performance analysis<br>Stakeholder engagement and communication across global teams<br>Application of SAFe and hybrid delivery methodologies in real-world programmes<br>Financial tracking and capacity planning within complex delivery portfolios<br>Use of tools such as Power BI, ADO, and automation platforms</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment:</b> <br> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p><br><br><br><b>Join Us:</b> <br> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br>With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert:</b> <br> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA</p><br><br><br><b>Follow us on social media and #StayConnected</b> <br> <ul> <li>LinkedIn: https://www.linkedin.com/company/vois/</li> <li>Facebook:&nbsp;https://www.facebook.com/voisglobal</li> <li>Instagram:&nbsp;https://www.instagram.com/voisglobal/</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;https://lnkd.in/dpkrcvR2</li> </ul> <br><br><br><br> </div>

Senior Technical Business Analyst – Fintech, Payments & Digital Platforms<br>Job Description:· Gather, analyze, and document business and technical requirements from internal and external stakeholders.· Must have experience and working with agile module· Software Documentation Prepare clear and structured documentation, including Business Requirements Documents (BRD) Functional Requirements Documents (FRD) Software Requirement Specifications (SRS) · Analyze payment workflows, transaction lifecycles, settlement, reconciliation, and financial reporting requirements.· Technical Coordination Work closely with developers, solution architects, QA engineers, UI/UX designers, Dev Ops, and external vendors. Explain requirements to the development team · Collaborate with engineering teams on API integrations with banks, payment gateways, wallets, and third-party services.· Payments, Fintech and Digital Commerce Flows Analyze and document payment-related workflows, including Checkout flows Payment status handling Card payments Bank transfers Wallet payments· Familiarity with compliance and security standards such as PCI DSS, AML, KYC, and financial regulations.· QA and Testing Support Prepare acceptance criteria and test scenarios for each feature.· Coordinate User Acceptance Testing (UAT) and validate delivered solutions against business requirements.<br>Requirements:· Bachelor's degree in computer science, Information Systems, Engineering, Business, or a related field.· Must have experience and working with agile module· English Level Excellent is must (written and spoken)· 3+ years of experience in a Senior or Technical Business Analyst role.· Proven experience in Fin Tech, Banking, Digital Payments, Payment Gateways, Wallets, or Financial Services.· Strong understanding of payment ecosystems, transaction processing,· Excellent communication and documentation skills.

Company Description<br> Informatique Education is a leading Solutions Professional Information and Communication Technology Services Provider with a core focus on the educational sector. Established in 2015 and originating from Egypt, Informatique Education has achieved significant growth and now serves a diverse client base across the Middle East, Europe, Africa, and the Asia Pacific. With offices in Cairo and Kuwait, the company is dedicated to transforming education through innovative technology solutions. Its mission is to drive efficiency, productivity, and improvement in the education industry.<br> Role Description<br> This is a full-time, on-site role for a Business Analyst, located in Cairo. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for process optimization, and facilitating communication between stakeholders. Key tasks include preparing business reports, evaluating processes, and ensuring alignment between business needs and delivered solutions to maximize efficiency and value delivery.<br> Qualifications<br> Proficiency in Business Analysis and Business Process mapping Strong Analytical Skills for evaluating requirements and making data-driven recommendations Ability to gather and document Business Requirements effectively Excellent Communication skills for interacting with stakeholders at all levels Familiarity with project management approaches and tools is a plus Bachelor's degree in Business, Information Technology, or a related discipline Experience in the education technology sector or similar industry is an advantage Ability to work independently and within a collaborative, dynamic environment

Company Description<br> Informatique Education is a leading Solutions Professional Information and Communication Technology Services Provider with a core focus on the educational sector. Established in 2015 and originating from Egypt, Informatique Education has achieved significant growth and now serves a diverse client base across the Middle East, Europe, Africa, and the Asia Pacific. With offices in Cairo and Kuwait, the company is dedicated to transforming education through innovative technology solutions. Its mission is to drive efficiency, productivity, and improvement in the education industry.<br> Role Description<br> This is a full-time, on-site role for a Business Analyst, located in Cairo. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for process optimization, and facilitating communication between stakeholders. Key tasks include preparing business reports, evaluating processes, and ensuring alignment between business needs and delivered solutions to maximize efficiency and value delivery.<br> Qualifications<br> Proficiency in Business Analysis and Business Process mapping Strong Analytical Skills for evaluating requirements and making data-driven recommendations Ability to gather and document Business Requirements effectively Excellent Communication skills for interacting with stakeholders at all levels Familiarity with project management approaches and tools is a plus Bachelor's degree in Business, Information Technology, or a related discipline Experience in the education technology sector or similar industry is an advantage Ability to work independently and within a collaborative, dynamic environment

Position: AI Quality Analyst (Romanian) Type: Hourly contract Compensation: $11.5-$15.3/hour Location: Remote Commitment: 30 40 hours/week<br>Role Responsibilities Evaluate AI model responses for personalization quality, including grounding, integration, and helpfulness. Design and execute multi-turn prompts based on personal context to test AI capabilities. Analyze responses for hallucinations, incorrect personalization, and poor inferences. Perform side-by-side comparison of model outputs to determine quality and effectiveness. Write clear and structured rationales for response evaluations and rankings. Extract and verify debug information to ensure proper use of data sources. Maintain strict data hygiene and ensure accurate documentation of evaluations. Collaborate with cross-functional teams to improve AI model performance.<br>Requirements Strong proficiency in Romanian with excellent reading and writing skills. Experience in data annotation, AI evaluation, content moderation, or a related role. Strong analytical thinking and ability to assess nuanced AI responses. Ability to design creative, multi-turn prompts based on personal context. Understanding of personalization concepts, including identifying incorrect or forced personalization. High attention to detail in evaluating subtle differences in model outputs. Excellent written communication and structured reasoning skills. Ability to work independently in a remote environment. Willingness to use a personal Google account for evaluation purposes. Full-time availability with at least 4 hours overlap with PST. Bachelor s degree or equivalent experience in a relevant analytical field.<br>Application Process Apply/Easy Apply and check email for application form Fill Google form Assessment Link (After shortlisting to be completed within 24 hours) Language vetting<br><br>Skills: quality analyst, LLM

Position: AI Quality Analyst (Bulgarian) Type: Hourly contract Compensation: $11.5 - $15.3/hour Location: Remote Commitment: 30-40 hours/week<br>Role Responsibilities Evaluate AI model responses for personalization quality, including grounding, integration, and helpfulness. Design and execute multi-turn prompts based on personal context to test AI capabilities. Analyze responses for hallucinations, incorrect personalization, and poor inferences. Perform side-by-side comparison of model outputs to determine quality and effectiveness. Write clear and structured rationales for response evaluations and rankings. Extract and verify debug information to ensure proper use of data sources. Maintain strict data hygiene and ensure accurate documentation of evaluations. Collaborate with cross-functional teams to improve AI model performance.<br>Requirements Strong proficiency in Bulgarian with excellent reading and writing skills. Experience in data annotation, AI evaluation, content moderation, or a related role. Strong analytical thinking and ability to assess nuanced AI responses. Ability to design creative, multi-turn prompts based on personal context. Understanding of personalization concepts, including identifying incorrect or forced personalization. High attention to detail in evaluating subtle differences in model outputs. Excellent written communication and structured reasoning skills. Ability to work independently in a remote environment. Willingness to use a personal Google account for evaluation purposes. Full-time availability with at least 4 hours overlap with PST. Bachelor s degree or equivalent experience in a relevant analytical field.<br>Application Process Apply/Easy Apply and check email for application form Fill Google form Assessment Link (After shortlisting to be completed within 24 hours) Language vetting<br><br>Skills: quality analyst, LLM

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

Egybell is hiring a Junior Financial Analyst for a well-known company located in 5th Settlement<br>Requirements:Assist in analysing financial data and preparing reports to support decision-making processes. Manage and maintain data sheets, ensuring accuracy and completeness. Utilize Power BI for data visualization and reporting purposes. Work with ERP systems (SAP, ARIBA and YARDI) to extract, update, and validate financial information. Perform data queries and generate insights to identify trends and discrepancies. Support month-end and year-end closing activities. Ensure compliance with organizational and regulatory requirements related to data handling. Collaborate with team members to improve data management and reporting processes.<br>Qualifications:1 year of experience in Real Estate sector or similar Excellent in Microsoft Excel, power point and Power PI. Strong understanding of setting up and organizing database and spread sheets. Excellent command of English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>The Work:</b>Join us in creating innovative solutions that drive business success! As an SAP FSCM Treasury and Risk Management Senior Analyst, you will have the opportunity to be a subject matter expert, collaborating with various teams to make impactful decisions. Your expertise in SAP FSCM Treasury and Risk Management will be invaluable as you engage with multiple teams and contribute to key decisions. We are excited to see how you will provide solutions to challenges and enhance our collaborative efforts. Your journey with us promises to be rewarding and fulfilling!</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li>Develop and implement business solutions that align with industry standards.</li><li>Deliver functional and application designs that meet current and future business needs.</li><li>Engage with stakeholders to gather requirements and ensure alignment with business objectives.</li><li>Analyze and troubleshoot issues to provide effective solutions.</li><li>Collaborate with cross-functional teams to enhance overall project outcomes.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Trade Analyst <p><strong>Responsibilities: -</strong></p><br> <ul><li>Set the prices for all our products/corridors at the beginning of each month.</li><li>Approve or Disapprove prices that are below the agreed amounts.</li><li>File &amp; update the prices on the system for all country managers.</li><li>Update the company's rolling forecast weekly based on the inputs gathered from all country managers regarding their forecasted volumes for the week. </li><li>Create the daily Performance Report showing the no. of bookings, volumes &amp; revenues for each country as well as customer. </li><li>Responsible for the weekly Variance Report showing the differences in forecasting of volumes beginning of the month, middle of the month &amp; the actual volumes end of month for analysis.</li><li>Responsible for the&nbsp;Monthly Churn report to analyze the lost customers.</li></ul> <p><strong>Qualifications: -&nbsp;</strong></p><br><ul><li>3+ years of relevant experience.</li><li>Prior experience in B2B commercial analysis&nbsp;(logistics/shipping background is a plus).</li></ul> <br> <br> </div>

The Security Analyst is responsible for protecting the organization’s digital assets by monitoring systems, identifying vulnerabilities, and addressing cyber threats. They ensure compliance with security standards, manage access controls, escalate incidents, enforce policies, and provide training to maintain a secure and resilient IT environment.<br><br>Main Tasks Duties include, but are not limited to the following<br>:Monitor security systems and tools, investigate anomalies, and respond to threats, vulnerabilities, and incidents. Conduct regular vulnerability assessments and penetration testing to identify weaknesses in infrastructure, applications, and processes. Manage identity and access management (IAM) processes, including role-based access controls (RBAC), provisioning, deprovisioning, and periodic reviews. Ensure compliance with security standards and regulations, supporting internal and third-party risk assessments and mitigation efforts. Proactively address cyber threats and escalate critical incidents to the Cybersecurity Manager with actionable recommendations for resolution. Develop, test, and maintain incident response plans to ensure readiness for cybersecurity breaches. Enforce cybersecurity policies, conduct training programs, and foster a culture of security awareness. Stay updated on cybersecurity trends, technologies, and best practices to enhance the organization’s security posture. Maintain detailed records of incidents, including root cause analysis, resolution steps, and lessons learned. Prepare periodic reports on security metrics, incidents, and system health for review by the Cybersecurity Manager and IT leadership<br>Education <br>Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field is typically required.<br>Experience<br>4+ years of experience in IT, of which 2 cybersecurity roles, such as a Security Analyst, IT Security Specialist, or similar position. Experience in manufacturing environment is a plus.<br>Languages<br>Proficient in English Proficient in Arabic

For a very well-known Multinational Company located in Cairo,Egypt, a Senior Cash Management Analyst in needed.<br>Key Responsibilities:Perform timely and accurate cash applications for customer payments and apply payments to customer accounts in the accounting system. Process vendor payments, including both scheduled cycle payments and ad hoc payments, ensuring compliance with agreed payment terms and vendor contracts. Manage advance payments and ensure their accurate application against future invoices, as appropriate. Record and manage treasury transactions, including bank transfers, foreign exchange transactions, and cash pooling activities. Ensure all treasury transactions are accurately recorded and properly reconciled in the accounting system. Facilitate the processing of employee expense reimbursements, verifying expense reports, and ensuring compliance with company policies and procedures, Process & book cash/transfers journals & reconcile safe balance. Ensure compliance with internal controls and regulatory requirements related to cash management processes, including segregation of duties, authorization limits, and anti-fraud measures. Serve as the trained backup for the accounting lead’s executional general ledger work, including fixed asset processing and capitalization, payroll accounting entries, and intercompany reconciliation, ensuring continuity of routine month-end close activities during planned absences. This is a secondary accountability to the role’s core cash/treasury responsibilities, not a co-ownership of the Accounting Lead’s full workload. Act as the dedicated, trained backup for the Cash Operations Analyst’s daily critical activities — including cash position monitoring, bank payment processing, and cash flow updates, during planned absences.<br>Requirements:Bachelor’s degree in accounting, Finance, or a related field.7+ years of progressive experience spanning treasury/cash management and general ledger or GL analyst roles, preferably in a manufacturing or multinational company. Working knowledge of both treasury/cash management processes (vendor payments, bank operations, treasury transactions) and core GL accounting processes (fixed asset accounting, payroll accounting, intercompany reconciliation). Strong analytical skills, attention to detail, and ability to work with numerical data accurately. Excellent communication with the ability to collaborate effectively with internal and external stakeholders. Ability to effectively manage competing priorities across two functional areas while maintaining accuracy, efficiency, and timely delivery. English Level: C1

Job Title: Data Analyst (SAP/Odoo Specialist) Location: [Maadi] (Hybrid ) Employment Type: Full-Time Department: IT / Business Intelligence Key Responsibilities Data Extraction & Integration Extract, transform, and load (ETL) data from SAP (ECC/S/4HANA) and Odoo databases (Postgre SQL/MySQL). Build and maintain data pipelines to consolidate ERP data with external CRM and e-commerce platforms. Write complex SQL queries to pull transactional data (sales orders, purchase orders, inventory, and financial postings). Analysis & Reporting Develop interactive dashboards (Power BI, Tableau, or Odoo Studio) to track KPIs such as inventory turnover, order fulfillment rates, and gross margin. Perform root-cause analysis on data discrepancies between SAP and Odoo modules (e.g., Finance vs. Logistics). Provide actionable insights to improve business processes, reduce costs, and optimize supply chain efficiency. System Collaboration Partner with Functional Consultants to map business requirements into technical data models. Participate in Odoo migrations or SAP upgrade projects, ensuring data integrity during system transitions. Automate manual reporting processes using Python or Java Script (Odoo Automation). Data Governance Maintain data quality standards by cleansing master data (Customers, Vendors, Materials) across both systems. Document data dictionaries and transformation logic for audit and training purposes. Qualifications Education:Bachelor’s degree in Computer Science, Information Systems, Data Science, Finance, or a related field. Experience:2+ years of experience as a Data Analyst, Business Intelligence Analyst, or ERP Data Specialist. Must have hands-on experience with at least one of the following:SAP: Strong knowledge of tables (MARA, VBAK, LIKP, BSEG), debugging, and SAP Query. Odoo: Deep understanding of Odoo’s ORM, Postgre SQL database structure, and reporting engines. Technical Skills:SQL: Expert level (joins, subqueries, window functions). BI Tools: Proficiency in Power BI, Tableau, or Looker. Programming: Python (Pandas, Num Py) or R for advanced analytics. ERP Knowledge: Familiarity with Odoo’s Accounting, Sales, Purchase, and Inventory modules OR SAP FI/CO, MM, and SD modules. Data Warehousing: Experience with DWH concepts and ETL tools (e.g., Apache Airflow, Talend). Soft Skills:Strong business acumen; ability to translate data findings into plain English for operational managers. Excellent problem-solving skills and attention to detail. Ability to work independently in a hybrid setting while maintaining clear communication across time zones. Preferred (Nice to Have) Experience with Odoo Studio or SAP Fiori reporting. Knowledge of REST APIs for extracting data from third-party apps. Certified in Odoo Functional or SAP Activate methodology. Familiarity with cloud platforms (AWS, Azure, or GCP).

FP&A Analyst Execute financial planning and analysis activities by preparing financial reports, analyzing business performance, contributing to budgeting and forecasting processes, and providing accurate financial insights to support management decision-making. When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.<br>Key Responsibilities • Prepare financial reports, dashboards, and presentations to support management reviews and decision-making. • Analyze actual financial performance against budget and forecast, and prepare variance analysis reports. • Assist in developing financial models and analysis related to profitability, costs, and business performance. • Support the preparation of monthly financial performance reports and management reporting packages. • Collect and validate financial data from different departments to ensure accuracy and completeness. • Assist in preparing financial forecasts and long-term financial planning activities. • Ensure accuracy and integrity of financial data used for reporting and analysis.

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST)<br>The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relateindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately.

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

Job Summary:The Business Analyst acts as a communicator, facilitator, and mediator, bridging the gap between business and technology to enhance organizational effectiveness. The role is responsible for identifying opportunities to improve business processes through technology, strategic initiatives, analytical solutions, and process re-engineering. Working closely with multiple business units, the Business Analyst gathers, synthesizes, and analyzes information related to business processes, tools, documentation, and stakeholder requirements. The role ensures that the solutions designed and delivered are aligned with business needs, stakeholder expectations, and organizational objectives.<br><br>Job Responsibilities:Create and maintain Business Requirements Documents (BRDs), Software Requirements Specifications (SRSs), and Scope Documents. Manage project requirements throughout their lifecycle, including requirements planning, elicitation, analysis, validation, approval, and change management. Review test scenarios and validate testing results to ensure alignment with business requirements Conduct system demonstrations for business users and support user training for newly implemented systems. Apply business process re-engineering (BPR) techniques to improve operational efficiency. Drive organizational change and facilitate collaboration among stakeholders. Ensure compliance with Central Bank of Egypt (CBE) regulations and the Bank's internal policies. Communicate effectively with both internal and external stakeholders. Assist the Project/Product Manager in project planning and coordination activities. Identify potential solution options and assess their technical and business feasibility.<br>. Job Requirements:Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.3 to 5 years of relevant experience. Strong analytical, critical thinking, and problem-solving skills. Ability to manage multiple projects simultaneously from initiation through completion. Excellent written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Ability to understand business challenges and develop practical, value-driven solutions. Proficiency in project management and business analysis tools and software. Professional certifications such as Certified Business Analysis Professional (CBAP), Lean, Six Sigma, or Business Process Re-engineering (BPR) are preferred.