Driving Instructor Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p>Kraft Heinz is looking for Process Owner who will own results for safety, right the first time, compliance to plan, sanitation, labor cost, through put, yield, operating systems health, hard asset improvement and team improvement.&nbsp;</p><br><p><b>Job Responsibilities</b><br>•&nbsp;&nbsp; &nbsp;The employee will actively participate in annual planning, weekly PDCA meetings, DDS meetings and daily level 2 meetings.<br>•&nbsp;&nbsp; &nbsp; Coaches and develops their team by serving as leadership coach and resource. Spends floor time gathering information on operating system health information.<br>•&nbsp;&nbsp; &nbsp;Provides Management and leadership to deliver business results and operational improvements.<br>•&nbsp;&nbsp; &nbsp;Responsible for the day-to-day manufacturing needs for their assigned area<br>•&nbsp;&nbsp; &nbsp;Achieve safety, quality productivity, efficiency, customer service, cost, and employee engagement objectives through both individual and team contributions.<br>•&nbsp;&nbsp; &nbsp;Provides direction, leadership, development, and support to direct reports through empowerment, teamwork, on-the-job assignments, and continuous improvement projects and initiatives.<br>•&nbsp;&nbsp; &nbsp;Develops, implements, and promotes safety programs and safe work practices through involvement in plant safety team programs and initiatives.<br>•&nbsp;&nbsp; &nbsp;Promotes sound employee and labor relations within the department by developing and maintaining an effective organization with qualified personal.<br>•&nbsp;&nbsp; &nbsp;Develops, promotes, and supports continuous improvement and other cross functional initiatives.<br>•&nbsp;&nbsp; &nbsp;Owns and leads the implementation of the QRMP (Quality Risk Management Process) standard as outlined in the plant accountability list.<br>•&nbsp;&nbsp; &nbsp;Participates in team goal setting/implementation to insure we are low-cost high-quality producer.<br>•&nbsp;&nbsp; &nbsp;Strive to enhance the efficiency of the plant/department by submitting and implementing process improvements.<br>•&nbsp;&nbsp; &nbsp;Ensures the quality of our products and our workplace by following all procedures and guidelines.<br>•&nbsp;&nbsp; &nbsp;Stay in sync with all established GMP, HACCP guidelines, housekeeping responsibilities and QRMP operating procedures.<br>•&nbsp;&nbsp; &nbsp;Assists in the implementation of the QRMP program.<br>•&nbsp;&nbsp; &nbsp;Actively participates in team safety efforts to achieve/exceed plant goals.<br>•&nbsp;&nbsp; &nbsp;Leads areas of organizational change and accountability<br>•&nbsp;&nbsp; &nbsp;Mentors CI Lead and Maintenance Lead to identify improvements and apply problem solving techniques.<br>•&nbsp;&nbsp; &nbsp;Conduct annual plans for process improvement.<br>•&nbsp;&nbsp; &nbsp;Participates in Maintenance planning.<br>•&nbsp;&nbsp; &nbsp;Coordinate cleaning activities within the department and can conduct checks as needed.<br>•&nbsp;&nbsp; &nbsp;Involved in plant optimization.<br>•&nbsp;&nbsp; &nbsp;Provide /insure all explanation of all deviations in procedures and line process checks.<br>•&nbsp;&nbsp; &nbsp;Maintains knowledge on completing appropriate paperwork for all areas and conducting respective inventories.<br>•&nbsp;&nbsp; &nbsp;Maintain correct and accurate documentation for the payroll system.<br>•&nbsp;&nbsp; &nbsp;Take leadership in routine production problem solving.<br>•&nbsp;&nbsp; &nbsp;Coordinate period cleaning programs and monthly checks.<br>•&nbsp;&nbsp; &nbsp;Ensure employee coverage daily with each shift.<br>•&nbsp;&nbsp; &nbsp;Coach and develop direct reports.<br>•&nbsp;&nbsp; &nbsp;Can lead level 2 meetings, PDCA meetings and production meetings.<br>•&nbsp;&nbsp; &nbsp;Flexibility to adjust to shifts to work with employees from all shifts as required.<br>•&nbsp;&nbsp; &nbsp;Works overtime as vital.<br>•&nbsp;&nbsp; &nbsp;Performs other related duties as assigned.</p><br><p><b>Experience &amp; Required Skills</b></p><br><p>•&nbsp;&nbsp; &nbsp;Bachelor’s Degree in related field preferred” Engineering, food science”<br>•&nbsp;&nbsp; &nbsp;Must have leadership abilities, positive attitude, strong interpersonal and communication skills.<br>•&nbsp;&nbsp; &nbsp;Must understand the plant document control procedure.<br>•&nbsp;&nbsp; &nbsp;Must have an understating of the plant record control procedure.<br>•&nbsp;&nbsp; &nbsp;Must be able to demonstrate planning/organizational skills and behavior which will contribute to the overall team effectiveness.<br>•&nbsp;&nbsp; &nbsp;Must be able to work well within a team environment as well as work effectively with all associates.<br>•&nbsp;&nbsp; &nbsp;Capable of learning intermediate Microsoft Excel, Microsoft Power Point, Microsoft Word, Metrics, and ZPI skills<br>•&nbsp;&nbsp; &nbsp;Strong planning/organizational skills and communication skills<br>•&nbsp;&nbsp; &nbsp;Understanding of requirements and importance of documentation<br>•&nbsp;&nbsp; &nbsp;Can understand and write WIs, SOPs, OPLs</p><br><u>Location(s)</u>6 October Factory<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

Role Description The Customer Service Representative is a full-time, on-site role based in New Cairo, Egypt. In this position, the representative provides customer support in English through calls, addressing inquiries, resolving issues, and ensuring a positive customer experience. Daily responsibilities include accurately documenting interactions, following established procedures, and using internal systems to track and manage cases. The role also involves contributing to continuous improvement in customer service. It is expected to meet performance metrics, adhere to quality standards, and maintain professionalism in every interaction.<br>Offer Details-Net Salary: EGP 20.8K (Including 15% KPIs)-Overnight Allowance: EGP 1,1K (For shifts that start at 5 PM or after)-Incentives and bonus after probation period (3 months)-Training is fully paid-First 3 months KPIs are 100% granted-Transportation provided (Pickup and Drop-off)-Medical and social insurance provided<br>Qualifications English Level: B2 or Higher Graduates and Dropouts Only Egyptians Only Flexible with Rotational Shifts Previous Experience is a Plus

RESPONSIBILITIES: Support to employees in various HR-related topics such as vacations, business missions, permissions, resignations. Updates staff records on the HR database and manual filing systems. Receives and processes personnel forms. Maintain employee files and records in electronic and paper form. Assist supervisors in in various HR-related topics. Handling staff attendance and departure system and making reports. Good Knowledge of Labor office & Social Insurance offices procedures and transactions. Monitor adherence to internal policies, procedures and rules.<br>ESSENTIAL QUALIFICATION:Bachelor's Degree in Business Administration or relevant field, Additional education in Human Resource Management will be a plus.<br>EXPERIENCE: Minimum experience 1-3 years in a similar position. Knowledge of human resources processes and best practices. Familiar with Egypt Labor Law. Minimum of 1 years' experience in document or records management. Ability to find and preserve paper documents.<br>DESDIRED SKILLS:Excellent proficiency of English (written and spoken). Excellent in MS Office Tools. Ability to work independently and part of the team. Strong Communication Skills. Time Management. Interpersonal Skills. Organizational Skills.

We are looking for a Solar Site Engineer for a well-known renewable energy company.<br>Key Responsibilities:1- Site Supervision: Supervise crew members, monitor daily installation processes, and ensure adherence to safety and quality standards on-site.2- Timeline & Resource Tracking: Assist in preparing and tracking project timelines, milestones, and material usage on site.3- Site Coordination: Coordinate between site requirements, installation teams, and project timelines to ensure smooth execution.4- Technical Support: Assist in utility interconnection processes, electrical inspections, and technical site meetings.5- Stakeholder Interaction: Maintain effective communication with contractors, consultants, and technical teams on site.<br>Job Requirements:-Education: Bachelor’s degree in Electrical Engineering or a relevant field.-Experience: 1 to 3 years of total experience, with a minimum of 1 year specifically in solar energy projects (On-grid, Off-grid, Hybrid, or Solar Pumping).-Location: Residence in Giza (or nearby areas).-Technical Skills: Good understanding of PV system installations, components, and regulatory codes.-Software & Tools: Proficiency in Microsoft Office (Word, Excel, Power Point); knowledge of Auto CAD or PVSyst is a plus.

Key Roles:<br>Identify customers needs and fulfilling it with proper bank’s products or services. Handle customers requests/inquiries related to their accounts ,products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction. Approve various customer’s requests & counter transactions according to authority matrix Promote and sell bank products and services to achieve the yearly set targets . Coach and train staff reporting to him/her to ensure full awareness of Bank’s products, services ,and P&P. Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him. Carry/handle efficiently custody items , keys as per custodian matrix, and relevant P&PAdhere to Branch Operating Model. Carry out any task requested by BM. Job Requirements:Education: Minimum Bachelor degree in business administration or finance Experience: Minimum 5 years experience in banking of which 3 years in customer relations. Competences :Full awareness of bank’s products, services, rules & regulations. Strong orientation for sales and services. Excellent communication, negotiation and interpersonal skills . Excellent computer skills, and problem solving skills.

Key Roles:<br>Identify customers needs and fulfilling it with proper bank’s products or services. Handle customers requests/inquiries related to their accounts ,products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction. Approve various customer’s requests & counter transactions according to authority matrix Promote and sell bank products and services to achieve the yearly set targets . Coach and train staff reporting to him/her to ensure full awareness of Bank’s products, services ,and P&P. Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him. Carry/handle efficiently custody items , keys as per custodian matrix, and relevant P&PAdhere to Branch Operating Model. Carry out any task requested by BM. Job Requirements:Education: Minimum Bachelor degree in business administration or finance Experience: Minimum 5 years experience in banking of which 3 years in customer relations. Competences :Full awareness of bank’s products, services, rules & regulations. Strong orientation for sales and services. Excellent communication, negotiation and interpersonal skills . Excellent computer skills, and problem solving skills.

???? We're Hiring | Service Desk Engineer ????<br>???? Location: Egypt???? Position: Service Desk Engineer<br>???? Education & Experience✅ Bachelor's degree in Engineering, Computer Science, or a related field.✅ 3-6 years of relevant experience in Service Desk or IT Support roles.<br>???? Key Responsibilities???? Receive and log all tickets coming to the Service Desk.???? Provide first-level troubleshooting and support.???? Act as the first point of contact for customer issues and escalations.???? Route tickets to the concerned teams with all required details.???? Apply incident management procedures and policies.???? Own and monitor tickets until closure.???? Follow up on pending tickets and maintain ticket history.<br>???? Required Knowledge & Skills✅ ITIL Foundation Certification or equivalent knowledge.✅ Familiarity with Service Desk procedures.✅ Experience with ticketing systems such as Service Now or Remedy.✅ Knowledge of Operating Systems.✅ Network troubleshooting and configuration skills (CCNA is a plus).✅ Knowledge of VMware and Citrix virtualization technologies.✅ Knowledge of Active Directory.✅ Strong communication and customer service skills.✅ Strong problem-solving mindset and ability to manage priorities effectively.

We’re Hiring | Customer Service Representative<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Position:<br>Customer Service Representative<br>Requirements<br>* University graduates & Dropouts* English proficiency: B2–C1* Excellent verbal and written communication skills* Strong customer service and interpersonal skills* Good problem-solving and decision-making abilities* Basic computer literacy* Ability to work in a fast-paced, target-driven environment* Willingness to work on-site in New Cairo* Flexibility to work rotational shifts, including weekends when required<br>Key Responsibilities<br>* Handle customer inquiries and provide accurate and professional assistance* Identify customer needs and provide appropriate solutions* Resolve customer issues efficiently while maintaining a high level of customer satisfaction* Maintain accurate records of customer interactions* Follow established procedures, quality standards, and company policies* Collaborate with internal teams when necessary to ensure effective issue resolution<br>What We Offer<br>* Competitive salary package* Paid training* Career development and growth opportunities* Professional and supportive work environment* Opportunity to join a global organization and develop your customer service skills<br>???? Location: New Cairo, Egypt???? Work Model: On-site???? Employment Type: Full-time

Key Responsibilities Conduct daily rounds across common areas, facilities, and outdoor spaces to evaluate overall site conditions. Identify, document, and report maintenance needs, technical faults, and service gaps promptly. Collaborate with maintenance, housekeeping, security, and agricultural teams to resolve site issues efficiently. Liaise with relevant departments to follow up on operational complaints from residents until full resolution. Oversee the performance of contracted service providers to ensure compliance with quality, safety, and operational standards. Maintain accurate logs of site observations, corrective actions, and open items; prepare daily progress reports for the direct supervisor. Proactively suggest operational enhancements to elevate the overall resident experience.<br>Job Requirements Education: Bachelor’s degree in engineering (Civil, Architectural, Mechanical, or Electrical preferred). Experience: Fresh graduate (0 years of experience). Prior internships in Facilities Management (FM), Site Operations, or Maintenance are a strong plus. Field Presence: Full willingness to work on-site and perform regular outdoor site walks. Soft Skills: High attention to detail, proactive follow-up habits, strong communication, and practical problem-solving skills.

Position: Senior Specification Engineer Location: 1st Settlement, Cairo, Egypt (On-site) Employment Type: Full-time Work Schedule: Fixed hours (8 hours/day, 2 days off) About the Role We are seeking a Senior Specification Engineer to join our Specification team. In this role, you will analyze project scope, guide consultants on door hardware selection, and prepare comprehensive technical and financial documentation to ensure optimal project execution. Key Responsibilities Prepare detailed technical specifications for materials and door hardware equipment. Develop and maintain product data sheets, technical documentation, and standard specification forms (including dimensions and unit requirements). Prepare complete technical and financial offers. Provide technical guidance to consultants to ensure appropriate door hardware application. Build project cost summaries covering equipment, materials, and additional project variables. Monitor and achieve financial performance objectives for assigned projects. Requirements & Qualifications Education: Bachelor’s degree in Architectural Engineering. Experience: Minimum of 3 years of experience in the architecture industry. Industry Background: Required experience within door hardware or door manufacturing (e.g., Door HY SEC, France Metal, or similar).

To support the growth of our company, we are seeking candidates for the following position : Academic counsellor / Sales executive<br>Job responsibilities Assisting and guiding students by providing them with the necessary information about studying abroad, different university programs, and various areas of study. Collaborating with students and international universities to facilitate the application process. Managing and organizing university offers received for students to help them make informed decisions. Keeping track of all enrolled students and monitoring their visa application status. Participating in training sessions and workshops organized by universities to stay updated on the latest trends and developments in the field of international education.<br>-generating leads (school visits)<br>Qualifications required :- Fresh graduate ( any relevant field welcomed )-From 0-2 years of experience- Excellent English skills- Bachelor degree holder- Ability to convince and influence- Good communication and presentation skills<br>Interested individuals who possess the required skills and qualifications are encouraged to apply by sending their CV to this email humanresources@edreseg.com (mentioning the job title on the subject section) Thank you for considering this exciting opportunity to join our team.

Position: STEM: Material Science Expert Type: Short-Term Contract (15-20 hours) Compensation: $30 per hour Location: Remote Commitment: At least 8 hours per day with 4 hours overlap with PST<br>Role Responsibilities Review and evaluate AI-generated material science tasks. Assess scientific accuracy and reasoning quality. Identify errors and provide constructive feedback. Annotate and evaluate AI-generated outputs. Support AI research by applying Material Science expertise.<br>Requirements Master's/PhD in Material Science, Material Engineering, or a related field, OR 4+ years of professional experience. Strong analytical and research skills. Ability to provide detailed feedback and annotations. Excellent communication skills and ability to work independently. Ability to start immediately. Availability for 15 20 hours with 4 hours overlap with PST. Access to a desktop/laptop with a reliable internet connection. Linked In profile is mandatory in the resume.<br>Application Process Apply/Easy Apply and check email for application form Fill Google form Delivey Review Shortlisitng<br><br>Skills: material science

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong>About the company</strong><br>Step into a dynamic and inclusive workplace where technical expertise meets a passion for quality. We are a leading player in the adhesives and construction sectors, fostering a culture of collaboration and professional growth. Our team members enjoy the opportunity to work with advanced technologies while being supported by a company that truly values work-life balance, safety, and the individual contributions of every employee.<br><strong>Position: Accountant</strong><br><ul><li>Experience: 3-5 years</li><li>Education: Bachelors degree in Commerce (English Section), Accounting major</li></ul><br><strong>Summary:</strong><br><ul><li>We are looking for a detail-oriented Accountant with solid experience in financial reporting, ERP systems, and day-to-day accounting operations. The ideal candidate can work efficiently in a fast-paced, collaborative environment.</li></ul><br><strong>Requirements:</strong><br><ul><li>3-5 years of relevant accounting experience</li><li>Bachelors degree in Accounting or related field</li><li>Experience with Microsoft Dynamics AX is preferred</li><li>Background in dealing with shipping or logistics companies is an advantage</li><li>Strong analytical skills and high attention to detail</li><li>Ability to work effectively within a dynamic team environment</li></ul><br><strong>Required Skills:</strong><br>• Dynamics<br>• Microsoft Dynamics<br>• Balance<br>• Operations<br>• Collaboration<br>• Logistics<br>• ERP<br>• Shipping<br>• Financial Reporting<br>• Attention To Detail<br>• Analytical Skills<br>• Construction<br>• Education<br>• Accounting<br>• English<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <p>* Responsible receive guests in any outlet and escort them to tables by standard way.</p> <p>* Assigned to work in bars or restaurant</p> <p>* Inform customers about order alternatives and encourage the sales of targeted services.</p> <p>* Deliver maximum service in each unit, keeping in line with service rules.</p> <p>* Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.</p> <p>* Comply with the departmental instructions and procedures published by the F&amp;B Department.</p> <p>* Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p> <p>* Comply with operational rules.</p> <p>* Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p> <p>* Attend the orientation training.</p> <p>* Undergo two performance assessments each year.</p> <p>* Strive to achieve 100% customer satisfaction</p> <br> <div>Qualifications</div> <br> <p>Education: At least a high school or vocational diploma</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: English is required and Russian.</p> <p>* Courses and Training: Vocational trainings and seminars.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Basic knowledge of the products and services in the related field</p></div></section>

Due to the continuing success and growth of our AESG team, a fantastic opportunity has opened up at our award-winning Specialist Consultancy, Engineering and Advisory Firm.<br><br>We are headquartered in London, Riyadh, Singapore and Dubai, Cape Town, Cairo & Sydney working throughout the Middle East, Europe and Asia. Our areas of expertise are represented in four core verticals: Building Engineering, Planning and Infrastructure, Strategy and Advisory and Commissioning, Handover and Asset Management.<br><br>We pride ourselves in being leaders in the industry in each of the services that we offer. We have one of the largest dedicated team with decades of cumulative experience in sustainable design, fire and life safety, cost management, façade engineering, commissioning, building performance, waste management, environmental consultancy, carbon management and acoustics.<br><br>Job Purpose<br><br>Responsible for managing, organizing, and maintaining all project documentation for the Façade division in accordance with company standards, client requirements, and project procedures. Ensures that all technical documents, drawings, reports, and correspondence are accurately recorded, distributed, and controlled to support efficient communication and collaboration between internal teams, clients, and external stakeholders.<br><br>Qualification / Experience<br><br>Diploma or Bachelor’s Degree in Business Administration, Engineering, or related field. Minimum of 4–6 years of experience in document control within an engineering consultancy or construction environment. Proven experience with electronic document management systems (e.g., Aconex, Asite, BIM 360, Share Point, etc.). Familiarity with ISO 9001 quality management standards and document control best practices.<br><br>GENERAL EXPECTANCY<br><br>Moderate experience and proficiency in multiple competencies. Capable of handling tasks with supervision.<br><br>Responsibilities<br><br>Establish, implement, and maintain document control procedures in alignment with company and client standards. Manage the receipt, review, registration, tracking, and distribution of all incoming and outgoing project documentation (drawings, reports, RFIs, submittals, correspondences, etc.). Ensure proper document version control, maintaining updated and accurate records of revisions, approvals, and issue statuses. Maintain the project filing system (both electronic and hard copy) to ensure accessibility, traceability, and confidentiality of documents. Coordinate with project teams, design leads, and external consultants to ensure timely submission and approval of deliverables. Manage and maintain electronic document management systems (EDMS) such as Aconex, Asite, BIM 360, or similar platforms. Train and support team members on the proper use of the document management system and ensure adherence to standards. Generate and distribute periodic document status reports and logs to support project monitoring and audits. Serve as the main point of contact for document control activities within the FLS team. Liaise with internal departments and external stakeholders to facilitate efficient flow of information Support project managers and discipline leads in ensuring deliverables meet submission deadlines and format requirements. Manage correspondence logs and ensure all communications are properly registered and traceable. Ensure all documentation complies with project quality standards, naming conventions, and transmittal protocols. Conduct periodic audits of document control processes to ensure consistency and accuracy. Support project close-out activities, including the preparation and archiving of final project documentation and handover packages.<br><br>COMPETENCIES<br><br>Leadership / Management skills:<br><br>As individuals gain experience and expertise, they may move into supervisory positions incorporating management or supervision of tasks or small projects. This role entails comprehending mentor guidance while still taking the initiative, occasionally seeking guidance to ensure successful performance.<br><br>Communication / Collaboration:<br><br>Engage in more complex interactions, such as active participation in meetings, presenting to small groups, and contributing to team discussions. Working as part of a team (collaboration). Clear communication with good listening skills. Be patient, adaptable and take responsibility.<br><br>Technical Knowledge / Expertise:<br><br>Collaborate with more experienced colleagues, leveraging their valuable insights and feedback. Develop analytical skills and ability to autonomously execute operational or project sub-tasks following instruction.<br><br>Creativity / Innovation:<br><br>Start actively participating in creative projects. Contribute ideas and solutions that align with their role's responsibilities. Collaborate with colleagues and learn to refine and expand upon concepts, demonstrating adaptability and flexibility.<br><br>Client Focus / Relationship Building:<br><br>Manage communication on project delivery with support from more senior team members. Attend Client meetings and support more senior team members in Client facing activities.<br><br>Strategic Vision / Planning:<br><br>Begin to contribute to the larger picture. Buy-in to corporate and divisional strategy. They learn to create simple project plans, prioritise tasks, and coordinate with colleagues.<br><br>Demonstrated Knowledge Base And Professional Skillset<br><br>Time Management / Planning:<br><br>Individuals may take on roles that involve coordinating tasks and projects. They learn to create project timelines, delegate tasks, and use basic project management tools. Begin to understand the importance of planning and scheduling. Focus on setting priorities, identifying and reducing common distractions.<br><br>Industry Experience / Thought Leadership:<br><br>Ability to support Consultants in project management and delivery by handling larger subsets of tasks<br><br>Project Management / Operational Delivery:<br><br>Assist and contribute to the successful delivery of projects by independently carrying out project tasks and support more senior team members in project management. Commence taking on elements of project management. They develop skills in task management, process optimisation, and problem-solving.<br><br>Leadership / Team Management Experience:<br><br>Demonstrates strong willingness to learn and develops enthusiasm for the principals of leadership and management. Takes a role of a team member that contributes to shared goals. Uphold AESG Core Values.<br><br>Commercial Acumen / Business Development<br><br>General awareness of commercials within the Consulting industry. Support more senior team members in the commercial management of projects.<br><br>Problem Solving / Decision Making<br><br>As individuals gain experience, they actively practice problem-solving and decision-making techniques. They learn to analyse situations, gather information, and propose solutions. They also begin to participate in team discussions and contribute to problem-solving efforts.<br><br>Employee Focus / Process Compliance:<br><br>As individuals gain experience, they actively contribute to creating a positive employee experience. They may organise team building activities and participate in employee feedback discussions. They start to grasp the connection between employee engagement and organisational performance. Prepares and maintains policy or process related documents.<br><br>Upholding AESG Core Values<br><br>Client-centricity & Collaboration: Laisses with clients to understand their needs. Ensure quick rapport and active listening. Adaptability & Flexibility: Assume responsibilities outside your role. Innovative Culture: Have the courage to try a new way of working or method.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This is a fully remote opportunity for the role of Sales / Appointment Setter (Inbound Lead Qualification &amp; Sales Coordination).<br> Applications that include an introduction video will be prioritized.<br> Due to the fully remote nature of this position, candidates should be comfortable communicating through video calls.<br> ROLE TITLESales / Appointment Setter (Inbound Lead Qualification &amp; Sales Coordination) ROLE SUMMARY You serve as the first point of contact between potential customers and the sales team.<br> Your responsibility is not simply answering inquiries—it is ensuring every inbound lead is qualified correctly, responded to promptly, and moved efficiently through the sales pipeline.<br> Every interaction should move a prospect one step closer to becoming a customer.<br> On a daily basis, you will encounter: high volumes of inbound inquiries leads with varying levels of buying intent incomplete customer information scheduling conflicts follow-up opportunities that require persistence multiple communication channels requiring quick response Your role is to prioritize qualified opportunities, maintain accurate lead records, and ensure no sales opportunity is lost due to poor follow-up or delayed communication.<br> This position requires initiative.<br> Waiting for reminders before responding to leads or following up on prospects creates missed revenue opportunities.<br> Filtering Signal: This role is not suitable for individuals who require constant supervision, avoid voice conversations, or struggle with sales follow-up and customer engagement.<br> CORE RESPONSIBILITIES (REAL-WORLD EXECUTION)1.<br> Inbound Lead Management (Speed &amp; Response) Respond promptly to inbound inquiries received through landing pages, social media, email, and other marketing channels Gather missing information to properly qualify each prospect Ensure every lead receives timely communication Identify high-intent opportunities and prioritize accordingly 2.<br> Lead Qualification (Sales Pipeline Management) Qualify leads based on budget, business profile, urgency, and buying intent Categorize leads into Tier 1, Tier 2, or Tier 3 according to established qualification criteria Route qualified opportunities to the appropriate sales representative Escalate hot prospects requiring immediate sales engagement 3.<br> Appointment Setting (Sales Coordination) Schedule discovery calls and sales meetings with qualified prospects Coordinate calendars to maximize appointment availability Confirm appointments and send reminders when necessary Follow up with prospects who miss scheduled meetings 4.<br> CRM &amp; Lead Tracking (Pipeline Accuracy) Maintain accurate lead records and sales pipeline stages Update prospect information after every interaction Ensure notes, tags, and follow-up dates remain current Assist with future migration from spreadsheets into CRM platforms when required 5.<br> Follow-up &amp; Pipeline Ownership (No Lead Left Behind) Execute timely follow-up activities with warm and inactive prospects Re-engage leads that have stalled in the sales process Monitor outstanding actions until appropriate resolution Ensure opportunities are never lost because of delayed communication 6.<br> Social Media Lead Support (Engagement &amp; Conversion) Publish approved marketing content across social media platforms Monitor inbound messages and engagement Respond appropriately to inquiries or endorse qualified prospects to the sales process Track social-generated leads for reporting purposes 7.<br> Reporting &amp; Sales Administration (Visibility) Maintain accurate lead trackers and activity reports Report appointment numbers, lead sources, and qualification outcomes Identify recurring issues affecting lead conversion Maintain organized documentation supporting sales activities REQUIREMENTS (Non-Negotiable) Previous experience in Sales, Appointment Setting, Inside Sales, or Lead Qualification Fluent verbal and written communication in both English and Egyptian Arabic Comfortable handling voice-based sales conversations Strong lead qualification and objection-handling skills Experience scheduling appointments and coordinating calendars Familiarity with CRM systems, lead pipelines, and sales processes Strong organizational and time management skills Able to manage multiple conversations while maintaining attention to detail Comfortable working independently with minimal supervision Quick learner with the ability to adapt to new tools and workflows Candidates who avoid proactive follow-up or depend on constant direction are unlikely to succeed in this role TOOLS Asana Email Google Calendar Google Workspace / Microsoft Office Social Media Platforms (Facebook, Instagram, LinkedIn, etc.<br>) CRM systems (current spreadsheet tracker with future CRM migration) WHAT WE VALUE MOST You respond quickly to new sales opportunities.<br> You qualify leads accurately rather than simply forwarding inquiries.<br> You maintain an organized and reliable sales pipeline.<br> You proactively follow up instead of waiting for prospects to respond.<br> You communicate professionally over voice and written channels.<br> You help maximize conversion through consistent execution.<br> You take ownership of every lead until the appropriate next step is completed.<br> WHAT THIS ROLE IS NOT Not a customer support position focused solely on answering questions Not a passive administrative role that only schedules meetings Not a social media management position Not a cold-calling role focused exclusively on outbound prospecting Not a role where leads are forwarded without qualification Not suitable for individuals uncomfortable with voice communication or proactive follow-up POSITION DETAILS Remote Full-time US business hours or overlapping schedule as required Independent contractor engagement Fast-paced sales environment with performance expectations Consistent responsiveness and follow-through are essential APPLICATION INSTRUCTIONS To apply, please answer the scenario below: Scenario: A prospect submits an inquiry through the company website requesting more information about the service.<br> During your initial call, you discover they have the budget and authority to purchase but are hesitant because they are comparing several competitors.<br> Task: Describe your actions during the first 15 minutes of handling this lead.<br> Explain how you would qualify the prospect, address their concerns, schedule the discovery call, and document the interaction.<br> We are evaluating: Sales communication skills Lead qualification process Decision-making and prioritization Follow-up strategy Organization and attention to detail Clear thinking and practical sales judgment are more important than writing style.<br> Benefits Paid Time Off HMO Fully Remote Work</span> </div>

<p><h4>Connect to your career at Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Strategic Risk & Transactions Advisory and Technology & Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n<h4>Connect to your opportunity<\/h4>\n<ul>\n<li>Data requirements gathering and client engagement.<\/li>\n<li>Being able to engage with the client to understand their pain points and requirements.<\/li>\n<li>Communicate solutions\/propositions effectively back to client\/team.<\/li>\n<li>Data analysis and pre-processing<\/li>\n<li>Collect and clean large datasets for machine learning projects.<\/li>\n<li>Explore data to identify patterns, anomalies, and potential insights.<\/li>\n<li>Pre-process data, including feature engineering and normalization.<\/li>\n<li>Algorithm development<\/li>\n<li>Design, develop, and implement machine learning algorithms.<\/li>\n<li>Experience with various machine learning models and techniques.<\/li>\n<li>Optimize algorithms for accuracy, efficiency, and scalability.<\/li>\n<li>Model training and evaluation<\/li>\n<li>Train machine learning models using collected data.<\/li>\n<li>Perform testing to validate models.<\/li>\n<li>Evaluate model performance using appropriate metrics and techniques.<\/li>\n<li>Fine-tune models to improve predictive accuracy.<\/li>\n<li>Data visualization<\/li>\n<li>Create informative data visualizations to communicate insights effectively.<\/li>\n<li>Familiarity with visualization libraries like Matplotlib, Seaborn, or data visualization software like Tableau, Power BI.<\/li>\n<\/ul>\n<h4>Connect to your skills and professional experience<\/h4>\n<p>You're a natural problem solver: Collaboration is at the core of our culture, and we're seeking someone who excels in teamwork and brings out the best in their colleagues. You'll be a brilliant listener, promoting a culture of innovation and knowledge sharing. At Deloitte, we believe in giving our AI\/ML Engineers the autonomy they need to excel while upholding our high standards, integrity, and culture.<\/p>\n<ul>\n<li>10+ years of experience in data engineering \/ data science<\/li>\n<\/ul>\n<p><strong>Essentials:<\/strong><\/p>\n<ul>\n<li>Technical expertise: Mastery in AI and ML algorithms, frameworks (e.g., TensorFlow, PyTorch), and libraries.<\/li>\n<li>Data proficiency: Proficient in data collection, pre-processing, and analysis.<\/li>\n<li>Model mastery: Proven experience in developing and fine-tuning machine learning models.<\/li>\n<\/ul>\n<p><strong>Desirables:<\/strong><\/p>\n<ul>\n<li>Domain knowledge: Familiarity with deploying ML frameworks in industry.<\/li>\n<li>Research enthusiast: A strong interest in staying abreast of the latest AI\/ML advancements.<\/li>\n<li>Project leadership: Previous experience leading AI\/ML initiatives.<\/li>\n<\/ul>\n<p>Diversity is our strength, and we celebrate the individuality of our team members. At Deloitte, we embrace differences and encourage everyone to be their authentic selves. We believe that it's these differences that keep us strong, successful, and diverse. Join us and be a part of a team that values your uniqueness!<\/p>\n<h4>Connect to your service line - Technology and Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<\/p>\n<h4>Connect to your industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d<br>- Dan, Technology & Transformation<\/p>\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<p><h4>Connect to your career at Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Strategic Risk & Transactions Advisory and Technology & Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n<h4>Connect to your opportunity<\/h4>\n<ul>\n<li>Data requirements gathering and client engagement.<\/li>\n<li>Being able to engage with the client to understand their pain points and requirements.<\/li>\n<li>Communicate solutions\/propositions effectively back to client\/team.<\/li>\n<li>Data analysis and pre-processing<\/li>\n<li>Collect and clean large datasets for machine learning projects.<\/li>\n<li>Explore data to identify patterns, anomalies, and potential insights.<\/li>\n<li>Pre-process data, including feature engineering and normalization.<\/li>\n<li>Algorithm development<\/li>\n<li>Design, develop, and implement machine learning algorithms.<\/li>\n<li>Experience with various machine learning models and techniques.<\/li>\n<li>Optimize algorithms for accuracy, efficiency, and scalability.<\/li>\n<li>Model training and evaluation<\/li>\n<li>Train machine learning models using collected data.<\/li>\n<li>Perform testing to validate models.<\/li>\n<li>Evaluate model performance using appropriate metrics and techniques.<\/li>\n<li>Fine-tune models to improve predictive accuracy.<\/li>\n<li>Data visualization<\/li>\n<li>Create informative data visualizations to communicate insights effectively.<\/li>\n<li>Familiarity with visualization libraries like Matplotlib, Seaborn, or data visualization software like Tableau, Power BI.<\/li>\n<\/ul>\n<h4>Connect to your skills and professional experience<\/h4>\n<p>You're a natural problem solver: Collaboration is at the core of our culture, and we're seeking someone who excels in teamwork and brings out the best in their colleagues. You'll be a brilliant listener, promoting a culture of innovation and knowledge sharing. At Deloitte, we believe in giving our AI\/ML Engineers the autonomy they need to excel while upholding our high standards, integrity, and culture.<\/p>\n<ul>\n<li>10+ years of experience in data engineering \/ data science<\/li>\n<\/ul>\n<p><strong>Essentials:<\/strong><\/p>\n<ul>\n<li>Technical expertise: Mastery in AI and ML algorithms, frameworks (e.g., TensorFlow, PyTorch), and libraries.<\/li>\n<li>Data proficiency: Proficient in data collection, pre-processing, and analysis.<\/li>\n<li>Model mastery: Proven experience in developing and fine-tuning machine learning models.<\/li>\n<\/ul>\n<p><strong>Desirables:<\/strong><\/p>\n<ul>\n<li>Domain knowledge: Familiarity with deploying ML frameworks in industry.<\/li>\n<li>Research enthusiast: A strong interest in staying abreast of the latest AI\/ML advancements.<\/li>\n<li>Project leadership: Previous experience leading AI\/ML initiatives.<\/li>\n<\/ul>\n<p>Diversity is our strength, and we celebrate the individuality of our team members. At Deloitte, we embrace differences and encourage everyone to be their authentic selves. We believe that it's these differences that keep us strong, successful, and diverse. Join us and be a part of a team that values your uniqueness!<\/p>\n<h4>Connect to your service line - Technology and Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<\/p>\n<h4>Connect to your industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d<br>- Dan, Technology & Transformation<\/p>\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<p><h4>About Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Strategic Risk & Transactions Advisory, and Technology & Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p><strong>Data requirements gathering and client engagement.</strong> Being able to engage with the client to understand their pain points and requirements. Communicate solutions and propositions effectively back to client and team.</p> <p><strong>Data analysis and pre-processing.</strong> Collect and clean large datasets for machine learning projects. Explore data to identify patterns, anomalies, and potential insights. Pre-process data, including feature engineering and normalization.</p> <p><strong>Algorithm development.</strong> Design, develop, and implement machine learning algorithms. Experience with various machine learning models and techniques. Optimize algorithms for accuracy, efficiency, and scalability.</p> <p><strong>Model training and evaluation.</strong> Train machine learning models using collected data. Perform testing to validate models. Evaluate model performance using appropriate metrics and techniques. Fine-tune models to improve predictive accuracy.</p> <p><strong>Data visualization.</strong> Create informative data visualizations to communicate insights effectively. Familiarity with visualization libraries like Matplotlib, Seaborn, or data visualization software such as Tableau and Power BI.</p> <h4>Connect to your skills and professional experience</h4> <p>You're a natural problem solver: collaboration is at the core of our culture, and we're seeking someone who excels in teamwork and brings out the best in their colleagues. You'll be a brilliant listener, promoting a culture of innovation and knowledge sharing. At Deloitte, we believe in giving our AI/ML engineers the autonomy they need to excel while upholding our high standards, integrity, and culture.</p> <p><strong>7+ years of experience in AI/ML field.</strong></p> <p><strong>Essentials:</strong></p> <ul> <li><strong>Technical expertise:</strong> Mastery in AI and ML algorithms, frameworks (e.g., TensorFlow, PyTorch), and libraries.</li> <li><strong>Data proficiency:</strong> Proficient in data collection, pre-processing, and analysis.</li> <li><strong>Model mastery:</strong> Proven experience in developing and fine-tuning machine learning models.</li> </ul> <p><strong>Desirables:</strong></p> <ul> <li><strong>Domain knowledge:</strong> Familiarity with deploying ML frameworks in industry.</li> <li><strong>Research enthusiast:</strong> A strong interest in staying abreast of the latest AI/ML advancements.</li> <li><strong>Project leadership:</strong> Previous experience leading AI/ML initiatives.</li> </ul> <p>Diversity is our strength, and we celebrate the individuality of our team members. At Deloitte, we embrace differences and encourage everyone to be their authentic selves. We believe that it's these differences that keep us strong, successful, and diverse. Join us and be a part of a team that values your uniqueness!</p> <h4>Connect to your service line - Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.”</p> <p><strong>- Dan, Technology & Transformation</strong></p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Assistant Call Center Manager - BPO/Interpretation <p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br> <p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br> <p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br> Key Responsibilities 1. Operations Management <ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul> 2. Team Leadership and People Management <ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul> 3. Performance and KPI Management <ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul> 4. Client and Stakeholder Management <ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul> 5. Quality and Compliance <ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul> 6. Reporting and Continuous Improvement <ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul> Required Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul> Preferred Qualifications <ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul> Required Skills and Competencies Leadership and People Management <ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul> Operational and Analytical Skills <ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul> Communication and Stakeholder Management <ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul> Client and Customer Orientation <ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul> Personal Attributes <ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul> Work Conditions <ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul> Why Join Us? <p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br> <p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br> <br> <br> </div>