Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>1. Tenant &amp;amp; Owner Relations ● Respond promptly to tenant and owner inquiries and service requests via phone, email, or in person ● Coordinate move-ins, move-outs, and lease renewals ● Mediate and resolve tenant complaints or disputes professionally ● Educate tenants on property rules, rights, and responsibilities ● Maintain regular communication with property owners on occupancy, maintenance, and financial performance; prepare and deliver monthly updates 2.<br> Rental Contract Administration ● Draft, review, and manage lease agreements for tenants and property owners ● Ensure rental contracts comply with legal and regulatory requirements ● Maintain accurate records of lease terms, renewal dates, and contract modifications ● Coordinate contract renewals, extensions, and terminations 3.<br> Documentation &amp;amp; Compliance ● Maintain a central database for all rental agreements, amendments, and compliance documents ● Ensure proper filing and accessibility of contracts for audits and reviews ● Monitor rental contract compliance to avoid disputes and legal challenges ● Assess risk related to non-payment, contract breaches, and eviction procedures; support audits and reporting on contract and payment compliance 4.<br> Cash Collection &amp;amp; Payment Tracking ● Oversee rental payment schedules, ensuring timely collection from tenants ● Implement and maintain efficient invoicing and payment tracking systems ● Coordinate with finance teams on deposit allocations, late fees, and reconciliation ● Handle payment discrepancies and resolve billing issues with tenants 5.<br> Financial Reporting &amp;amp; Process Optimization ● Generate regular reports on rental income, outstanding payments, and cash flow ● Analyze trends in payment delays and propose improvements to collection strategies ● Work with accounting teams to enhance automation of rent processing systems ● Optimize contract management and customer-service processes to streamline lease administration Capabilities &amp;amp; Skills Customer &amp;amp; Relationship Skills ● Communication — clear, professional, and empathetic across phone, email, and in-person ● Customer focus — comfortable managing both tenant and owner expectations simultaneously ● Problem solving &amp;amp; conflict mediation — able to de-escalate disputes and find workable resolutions ● Cultural competence — experience working with diverse tenant populations Administrative &amp;amp; Financial Skills ● Contract literacy — comfortable reading, drafting, and redlining lease agreements ● Regulatory awareness — working knowledge of housing laws, tenant rights, and lease compliance ● Financial acumen — payment tracking, reconciliation, and basic financial reporting ● Organization &amp;amp; attention to detail — accurate recordkeeping across contracts, renewals, and payments ● Technical proficiency — property management software, invoicing/payment platforms, and document management systems ● Time management — able to context-switch between service requests and administrative deadlines Experience &amp;amp; Qualifications ● 2+ years in property management, real estate, customer service, or contract administration ● Familiarity with housing laws, tenant rights, and lease/contract terms ● Experience working with diverse populations and stakeholders (tenants, owners, finance, legal) ● Prior exposure to rent collection, invoicing, or financial reconciliation processes is a plus ● Facility management background is an advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Dairakt</b></p><p>Dairakt is a leading Saudi company and one of the largest specialized companies in the travel and tourism sector. We believe that travel is an experience crafted with passion, and that is why we work every day to provide innovative solutions that make our clients' journeys easier, smarter, and more enjoyable.</p><p>Our team consists of a large group of exceptional talents, in a work environment full of energy, creativity, and a spirit of teamwork. If you are looking for a place to develop your skills and leave a real impact, Dairakt is the right place for you!</p><p><br></p><p>✅ <b>Main Responsibilities:</b></p><p>- Execute flight and hotel bookings and ensure the accuracy of reservation data and its confirmation according to client needs.</p><p>- Process the issuance of flight tickets and manage refunds, update bookings, and make amendments or cancellations using relevant booking systems.</p><p>- Understand client needs and provide suitable options from flights and hotels, along with necessary information for making appropriate decisions.</p><p>- Provide accurate and clear information about flight schedules, prices, available hotels, and booking conditions.</p><p>- Handle client inquiries through calls and various communication channels, assisting them in completing bookings and related requests.</p><p>- Monitor pending bookings, confirm refunds, and client requests to ensure their completion in a timely manner.</p><p>- Coordinate with airlines, hotels, suppliers, and relevant internal departments to ensure availability, prices, refunds, and booking details.</p><p>- Handle amendments and cancellations of bookings and related requests, maintaining a high level of client satisfaction.</p><p>- Update and document client data and bookings accurately on the Customer Relationship Management (CRM) system or booking systems.</p><p>- Adhere to company policies and booking procedures and established quality standards.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p> <b>Required Qualifications:</b></p><p>- At least one year of experience in the travel sector, with experience in flight and hotel bookings.</p><p>- Bachelor's degree in a relevant field.</p><p>- Experience using Amadeus or hotel booking systems is an added advantage.</p><p>- Good knowledge of airline or hotel booking procedures, according to the field of expertise.</p><p>- Ability to handle client inquiries and booking requests efficiently.</p><p><br></p><p> <b>Personal Skills:</b></p><p>- Strong communication skills and ability to interact with clients professionally.</p><p>- Excellent organizational skills, with attention to detail and accuracy in handling bookings.</p><p>- Ability to work under pressure and in a fast-paced environment focused on customer service.</p><p><br></p><p> <b>Benefits Offered:</b></p><p>- Competitive salary and attractive bonuses based on performance.</p><p>- Great opportunities for professional growth and career development in a leading tourism company.</p><p>- Ongoing training and development programs.</p><p>- Motivating and supportive work environment.</p><p><br></p><p> <b>Additional Benefits:</b></p><p>- Discounts on travel services.</p><p>- Incentive programs for outstanding employees.</p><p><br></p><p><b>Dairakt</b> is in continuous expansion within the travel technology market in the Gulf — this is your chance to be part of our success story!</p><p><br></p></div>

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br>Job Summary:We are seeking a passionate and talented fresh graduate R&D Researcher - Class of 2025 to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities:<br><br> Conduct research and development activities for pharmaceutical products, including formulation, analytical methods, and process development Design and execute experiments to improve existing formulations and develop new products Collaborate with cross-functional teams, including Regulatory Affairs, Quality Control, and Manufacturing, to ensure smooth product development Document and analyze experimental data to provide insights and recommendations Ensure compliance with regulatory guidelines, quality standards, and Good Laboratory Practice (GLP) Keep up-to-date with industry trends, scientific advancements, and innovative technologies Support the preparation of technical reports, regulatory submissions, and scientific publications <br><br><br>Requirements<br><br>Bachelor's degree in Pharmacy, Pharmaceutical Sciences, or a related field Passionate about research and development Hands-on training with laboratory equipment and software related to pharmaceutical R&D is preferably Excellent problem-solving, analytical, and critical-thinking skills Strong communication and teamwork abilities to work effectively across departments Proficiency in English (spoken and written)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Solutions Architect (S2P) to join our team! This is an amazing opportunity to lead the architecture for a multi-million-dollar Source to Pay (S2P) program, driving improvements in vendor management and procurement processes. You will own the entire tech stack for Coupa Source to Pay Platform and integrated applications like Oracle EBS, Vertex, OneSource, and NetSuite. Your other responsibilities will include identifying strategic technology choices and areas for solution architecture, business process optimization, and refactoring/tech debt reduction. If you have deep Coupa expertise and a passion for designing scalable, strategic solutions, we’d love to speak with you.</p><br><p><b>About You – Experience, Education, Skills</b></p><br><ul><li>At least 10 years in IT architecture or senior development roles, with 5+ years in solution architecture.</li><li>Hands-on experience with Coupa Source to Pay modules (Sourcing, Contracts, Supplier Management, Procurement, Invoicing, Payments).</li><li>Experience successfully leading end-to-end integrations with ERP systems (Oracle EBS, NetSuite).</li><li>Bachelor’s degree or equivalent experience.</li></ul><p><b>It would be great if you also had:</b></p><br><ul><li>Experience creating technology roadmaps and solution designs for large-scale programs.</li><li>Familiarity with tax platforms (Vertex, OneSource).</li><li>Knowledge of CI/CD practices and DevOps collaboration.</li><li>Prior experience mentoring architects or senior engineers.</li><li>Ability to work independently and lead technical direction.</li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li>Own the end-to-end solution architecture for the Coupa Source to Pay platform and integrated applications.</li><li>Design scalable, efficient, and strategic solutions aligned with business goals.</li><li>Collaborate with Sourcing, Procurement, Vendor Master, and AP teams to translate business needs into technical specifications.</li><li>Lead technical investigations, document outcomes, and create technology roadmaps.</li><li>Partner with IT and DevOps teams to ensure solutions follow best practices and CI/CD principles.</li><li>Serve as a subject matter expert for Coupa implementation and optimization.</li></ul><p><b>About the Team</b></p><br><p>You will join the ITS Finance team, partnering closely with internal stakeholders across Source to Pay, vendor management, and finance teams. External collaboration may include IT vendors. This role supports a multi-million-dollar S2P program, focused on reducing external spend and improving vendor management processes. The team culture values collaboration, strategic thinking, and innovation.</p><br><p><b>Hours of Work</b></p><br><ul><li>Full-time permanent&nbsp;position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed</li><li>Hybrid position working 2-3 days/week on-site</li><li>Must live within a commutable distance to one of our US office locations.</li></ul><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>

Job Title<br><br>Customer Service Advisor – Arabic Speakers - Ismailia<br><br>Job Description<br><br>Join Concentrix Today!<br><br>About The Role<br><br>Join one of the leading retail customer service operations and become the voice of a well-known retail brand. As a Customer Service Advisor, you will assist customers through phone, chat, and email channels, providing support, resolving inquiries, and ensuring a positive customer experience.<br><br>Key Responsibilities<br><br>Handle customer inquiries through voice, chat, and email channels. Provide accurate information regarding products, services, orders, and promotions. Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. Process requests such as order updates, returns, exchanges, and general inquiries. Build positive relationships with customers through professional and courteous communication. Meet individual and team performance targets and quality standards. Accurately document customer interactions within internal systems. Stay updated on products, services, and retail policies to provide the best customer support.<br><br>Candidate Requirements<br><br>High school diploma or equivalent. Previous customer service experience is a plus. Arabic speaker with English proficiency level A2 or above. Strong communication and interpersonal skills. Basic computer and data entry skills. Ability to multitask and manage time effectively. Customer-focused mindset with strong problem-solving abilities. Ability to work in rotational shifts.<br><br>What We Offer<br><br>Competitive salary of EGP 11,290 Gross. Professional training and development opportunities. Career growth within a global organization. Supportive and collaborative work environment.

Job Purpose:<br>Liaise with Internal & External stakeholders in contracts management, contract compliance andcontract issues to ensure proper contracts preparation, review and administration during the various stages of the construction process.<br>Roles & Responsibilities:<br>• Analyze the monthly reports, review findings and implement changes.• Ensure contracts compliance with contractual terms and conditions and highlight any gaps.• Quantify variation orders in terms of cost and time, and highlight key figures to becommunicated accordingly with the management.• Revise the performing of claims quantification procedures: Delay + Loss of productivity as perthe related policies.• Revise claims administration procedures and produce analysis and negotiation as guided andwithin approvals.• Revise legally binding Letter of Intents, Memorandums of Understanding, Contracts and Change Orders, post contract administration in settling disputes, interpreting contract terms,issue of Change Orders, and settlements of claims.• Follow up on problems which demand management attention, to ensure timely response tothe client.• Maintain all related records, documentation and adequate filing system.• Respond to related document requests and various enquiries on daily basis.• Ensure that employee is working according to the company HSE policies and regulations, andfully aware of his job risk assessment and environmental aspects.<br>Minimum Qualifications & Requirtment:<br>Education/ Qualifications: Bachelor of Engineering (Arch./ Civil) Professional Certification: Contracts related Certificates (preferable) Work Experience: 5-7 years of experience in a related field Language: Very Good command of English language Computer Skills: Microsoft Office

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About The Role</strong></p><br><p>You will own the day-to-day execution of statutory audits, regulatory reporting, and financial filings across Thndr's group entities, making sure every deadline is met, every submission is accurate, and every audit and regulator query is driven through to resolution.</p><br><p>You'll work closely with the Accounting, Control &amp; Tax Manager, who owns the technical positions and final sign-off, while you take ownership of making the process happen: coordinating auditors, managing PBC requests, preparing statutory accounts and supporting schedules, tracking regulatory deadlines, and maintaining the reconciliations and documentation behind each entity's financials.</p><br><p>This is also a build role. As Thndr continues to expand across markets and regulated entities, you'll help create the trackers, templates, working paper standards, and processes that make reporting more reliable and scalable. It suits someone with a strong audit or financial reporting foundation who is comfortable working independently, dealing with ambiguity, and taking ownership beyond a defined checklist.</p><br><strong>What You'll Do</strong><p><strong>Statutory audits &amp; financial reporting</strong><br>• Support statutory audits across Thndr's group entities, managing timelines, PBC requests, supporting schedules, and day-to-day communication with auditors<br>• Prepare statutory financial statements under IFRS and relevant local accounting standards for review and sign-off<br>• Maintain clear, audit-ready working paper packs and supporting documentation for each entity<br>• Support the resolution of audit adjustments and reporting issues by identifying and addressing root causes</p><br><p><strong>Regulatory reporting</strong><br>• Build and maintain a group regulatory reporting tracker covering all entities, filings, deadlines, owners, and status<br>• Prepare regulatory returns, financial filings, and supporting accounting data<br>• Own regulator comments and queries on filed financials, from investigation and response through to closure<br>• Ensure all statutory and regulatory reporting deadlines are tracked and met</p><br><p><strong>Reconciliations &amp; reporting controls</strong><br>• Maintain reconciliations between management ledgers and statutory accounts across group entities<br>• Ensure financial statements and reporting balances can be supported and traced back to the underlying trial balance<br>• Identify recurring issues affecting audit quality, reporting accuracy, or regulatory submissions and work with the Finance team to address the root cause</p><br><p><strong>Process building &amp; continuous improvement</strong><br>• Build and improve reporting processes, including checklists, templates, trackers, and working paper standards<br>• Document processes and introduce structure where it does not yet exist<br>• Help make each audit and reporting cycle faster, cleaner, and more scalable than the last</p><br><p><strong>Tax &amp; cross-functional support</strong><br>• Support tax compliance activities across the group in coordination with the Accounting, Control &amp; Tax team and external advisors<br>• Work closely with internal stakeholders, auditors, regulators, and external advisors across multiple jurisdictions<br>• Proactively follow up on dependencies and unresolved issues to ensure work is driven through to completion</p><br><strong>What You'll Need</strong><p>• 3–5 years in audit and/or financial reporting, external audit experience is the core requirement<br>• Strong accounting and reporting fundamentals, with genuine command of accounting standards (IFRS; <br><strong>Key outcomes:</strong> • Statutory audits across group entities delivered on schedule, with no regulatory filing deadline missed <br>• A live group regulatory reporting tracker, covering every entity, filing and deadline, used<br><strong>Essential skills: </strong></p><br><p><strong>• Builder mentality — </strong>you see missing process as something to fix, not something to complain about, and you'd rather create the template than ask for one • No task is beneath you; you'll do work below</p><br><p><strong>Nice to have:</strong> </p><br><ul><li><p>Egyptian Accounting Standards experience </p><br></li><li><p>Financial services, brokerage or fintech experience, or exposure to a regulated entity </p><br></li><li><p> Experience dealing directly with regulators on filed financials </p><br></li><li><p> Multi-entity, multi-currency and cross-border reporting exposure </p><br></li><li><p> Tax compliance exposure (CIT, VAT, WHT) — useful, not required </p><br></li><li><p> Experience implementing or working on an ERP migration </p><br></li><li><p> Arabic</p><br></li></ul><strong>Who Are We?</strong><p><strong>Thndr</strong> was founded on a <strong>bold dream</strong> to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.</p><br><p>History has shown that investing is the single greatest way to build long-term wealth, but before <strong>Thndr</strong>, only a very small percentage of people had access to it due to:</p><br><p>High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.</p><br><p>Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.</p><br><p>Fragmented offering — Investment products were not gathered in a single, intuitive outlet.</p><br><p>We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:</p><br><p><strong>5.5 million</strong> app downloads</p><br><p><strong>EGP 1B+ average daily traded value</strong> across 2025</p><br><p><strong>#1 digital investing platform</strong> in Egypt for the <strong>third consecutive year</strong></p><br><p><strong>76% of users are first-time investors</strong></p><br><p><strong>40%</strong> of our users come from outside of capital cities and have previously had limited access to financial institutions</p><br><p>Building on the success of our core platform, we are continuing to change culture and break down barriers by launching <strong>Rumble</strong>, the subscription-based investment recommendations platform.</p><br><p><strong>Rumble</strong> was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.</p><br><p>Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.</p><br><p>At <strong>Thndr</strong>, we're looking for people driven by our mission to help us democratize investing across the MENA region.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This is a fully remote opportunity for the role of Sales / Appointment Setter.<br> Applications that include an introduction video will be prioritized.<br> Due to the fully remote nature of this position, candidates should be comfortable communicating through video calls.<br> ROLE TITLESales / Appointment Setter We are looking for Virtual Professionals based in Egypt ROLE SUMMARY You serve as the first point of contact between potential customers and the sales team.<br> Your responsibility is not simply answering inquiries—it is ensuring every inbound lead is qualified correctly, responded to promptly, and moved efficiently through the sales pipeline.<br> Every interaction should move a prospect one step closer to becoming a customer.<br> On a daily basis, you will encounter: high volumes of inbound inquiries leads with varying levels of buying intent incomplete customer information scheduling conflicts follow-up opportunities that require persistence multiple communication channels requiring quick response Your role is to prioritize qualified opportunities, maintain accurate lead records, and ensure no sales opportunity is lost due to poor follow-up or delayed communication.<br> This position requires initiative.<br> Waiting for reminders before responding to leads or following up on prospects creates missed revenue opportunities.<br> Filtering Signal: This role is not suitable for individuals who require constant supervision, avoid voice conversations, or struggle with sales follow-up and customer engagement.<br> CORE RESPONSIBILITIES (REAL-WORLD EXECUTION)1.<br> Inbound Lead Management (Speed &amp; Response) Respond promptly to inbound inquiries received through landing pages, social media, email, and other marketing channels Gather missing information to properly qualify each prospect Ensure every lead receives timely communication Identify high-intent opportunities and prioritize accordingly 2.<br> Lead Qualification (Sales Pipeline Management) Qualify leads based on budget, business profile, urgency, and buying intent Categorize leads into Tier 1, Tier 2, or Tier 3 according to established qualification criteria Route qualified opportunities to the appropriate sales representative Escalate hot prospects requiring immediate sales engagement 3.<br> Appointment Setting (Sales Coordination) Schedule discovery calls and sales meetings with qualified prospects Coordinate calendars to maximize appointment availability Confirm appointments and send reminders when necessary Follow up with prospects who miss scheduled meetings 4.<br> CRM &amp; Lead Tracking (Pipeline Accuracy) Maintain accurate lead records and sales pipeline stages Update prospect information after every interaction Ensure notes, tags, and follow-up dates remain current Assist with future migration from spreadsheets into CRM platforms when required 5.<br> Follow-up &amp; Pipeline Ownership (No Lead Left Behind) Execute timely follow-up activities with warm and inactive prospects Re-engage leads that have stalled in the sales process Monitor outstanding actions until appropriate resolution Ensure opportunities are never lost because of delayed communication 6.<br> Social Media Lead Support (Engagement &amp; Conversion) Publish approved marketing content across social media platforms Monitor inbound messages and engagement Respond appropriately to inquiries or endorse qualified prospects to the sales process Track social-generated leads for reporting purposes 7.<br> Reporting &amp; Sales Administration (Visibility) Maintain accurate lead trackers and activity reports Report appointment numbers, lead sources, and qualification outcomes Identify recurring issues affecting lead conversion Maintain organized documentation supporting sales activities REQUIREMENTS (Non-Negotiable) Previous experience in Sales, Appointment Setting, Inside Sales, or Lead Qualification Fluent verbal and written communication in English Comfortable handling voice-based sales conversations Strong lead qualification and objection-handling skills Experience scheduling appointments and coordinating calendars Familiarity with CRM systems, lead pipelines, and sales processes Strong organizational and time management skills Able to manage multiple conversations while maintaining attention to detail Comfortable working independently with minimal supervision Quick learner with the ability to adapt to new tools and workflows Candidates who avoid proactive follow-up or depend on constant direction are unlikely to succeed in this role TOOLS Asana Email Google Calendar Google Workspace / Microsoft Office Social Media Platforms (Facebook, Instagram, LinkedIn, etc.<br>) CRM systems (current spreadsheet tracker with future CRM migration) WHAT WE VALUE MOST You respond quickly to new sales opportunities.<br> You qualify leads accurately rather than simply forwarding inquiries.<br> You maintain an organized and reliable sales pipeline.<br> You proactively follow up instead of waiting for prospects to respond.<br> You communicate professionally over voice and written channels.<br> You help maximize conversion through consistent execution.<br> You take ownership of every lead until the appropriate next step is completed.<br> WHAT THIS ROLE IS NOT Not a customer support position focused solely on answering questions Not a passive administrative role that only schedules meetings Not a social media management position Not a cold-calling role focused exclusively on outbound prospecting Not a role where leads are forwarded without qualification Not suitable for individuals uncomfortable with voice communication or proactive follow-up POSITION DETAILS Remote Full-time US business hours or overlapping schedule as required Independent contractor engagement Fast-paced sales environment with performance expectations Consistent responsiveness and follow-through are essential APPLICATION INSTRUCTIONS To apply, please answer the scenario below: Scenario: A prospect submits an inquiry through the company website requesting more information about the service.<br> During your initial call, you discover they have the budget and authority to purchase but are hesitant because they are comparing several competitors.<br> Task: Describe your actions during the first 15 minutes of handling this lead.<br> Explain how you would qualify the prospect, address their concerns, schedule the discovery call, and document the interaction.<br> We are evaluating: Sales communication skills Lead qualification process Decision-making and prioritization Follow-up strategy Organization and attention to detail Clear thinking and practical sales judgment are more important than writing style.<br> Benefits Paid Time Off HMO Fully Remote Work</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This is a fully remote opportunity for the role of Sales / Appointment Setter.<br> Applications that include an introduction video will be prioritized.<br> Due to the fully remote nature of this position, candidates should be comfortable communicating through video calls.<br> ROLE TITLESales / Appointment Setter We are looking for Virtual Professionals based in Egypt ROLE SUMMARY You serve as the first point of contact between potential customers and the sales team.<br> Your responsibility is not simply answering inquiries—it is ensuring every inbound lead is qualified correctly, responded to promptly, and moved efficiently through the sales pipeline.<br> Every interaction should move a prospect one step closer to becoming a customer.<br> On a daily basis, you will encounter: high volumes of inbound inquiries leads with varying levels of buying intent incomplete customer information scheduling conflicts follow-up opportunities that require persistence multiple communication channels requiring quick response Your role is to prioritize qualified opportunities, maintain accurate lead records, and ensure no sales opportunity is lost due to poor follow-up or delayed communication.<br> This position requires initiative.<br> Waiting for reminders before responding to leads or following up on prospects creates missed revenue opportunities.<br> Filtering Signal: This role is not suitable for individuals who require constant supervision, avoid voice conversations, or struggle with sales follow-up and customer engagement.<br> CORE RESPONSIBILITIES (REAL-WORLD EXECUTION)1.<br> Inbound Lead Management (Speed &amp; Response) Respond promptly to inbound inquiries received through landing pages, social media, email, and other marketing channels Gather missing information to properly qualify each prospect Ensure every lead receives timely communication Identify high-intent opportunities and prioritize accordingly 2.<br> Lead Qualification (Sales Pipeline Management) Qualify leads based on budget, business profile, urgency, and buying intent Categorize leads into Tier 1, Tier 2, or Tier 3 according to established qualification criteria Route qualified opportunities to the appropriate sales representative Escalate hot prospects requiring immediate sales engagement 3.<br> Appointment Setting (Sales Coordination) Schedule discovery calls and sales meetings with qualified prospects Coordinate calendars to maximize appointment availability Confirm appointments and send reminders when necessary Follow up with prospects who miss scheduled meetings 4.<br> CRM &amp; Lead Tracking (Pipeline Accuracy) Maintain accurate lead records and sales pipeline stages Update prospect information after every interaction Ensure notes, tags, and follow-up dates remain current Assist with future migration from spreadsheets into CRM platforms when required 5.<br> Follow-up &amp; Pipeline Ownership (No Lead Left Behind) Execute timely follow-up activities with warm and inactive prospects Re-engage leads that have stalled in the sales process Monitor outstanding actions until appropriate resolution Ensure opportunities are never lost because of delayed communication 6.<br> Social Media Lead Support (Engagement &amp; Conversion) Publish approved marketing content across social media platforms Monitor inbound messages and engagement Respond appropriately to inquiries or endorse qualified prospects to the sales process Track social-generated leads for reporting purposes 7.<br> Reporting &amp; Sales Administration (Visibility) Maintain accurate lead trackers and activity reports Report appointment numbers, lead sources, and qualification outcomes Identify recurring issues affecting lead conversion Maintain organized documentation supporting sales activities REQUIREMENTS (Non-Negotiable) Previous experience in Sales, Appointment Setting, Inside Sales, or Lead Qualification Fluent verbal and written communication in English Comfortable handling voice-based sales conversations Strong lead qualification and objection-handling skills Experience scheduling appointments and coordinating calendars Familiarity with CRM systems, lead pipelines, and sales processes Strong organizational and time management skills Able to manage multiple conversations while maintaining attention to detail Comfortable working independently with minimal supervision Quick learner with the ability to adapt to new tools and workflows Candidates who avoid proactive follow-up or depend on constant direction are unlikely to succeed in this role TOOLS Asana Email Google Calendar Google Workspace / Microsoft Office Social Media Platforms (Facebook, Instagram, LinkedIn, etc.<br>) CRM systems (current spreadsheet tracker with future CRM migration) WHAT WE VALUE MOST You respond quickly to new sales opportunities.<br> You qualify leads accurately rather than simply forwarding inquiries.<br> You maintain an organized and reliable sales pipeline.<br> You proactively follow up instead of waiting for prospects to respond.<br> You communicate professionally over voice and written channels.<br> You help maximize conversion through consistent execution.<br> You take ownership of every lead until the appropriate next step is completed.<br> WHAT THIS ROLE IS NOT Not a customer support position focused solely on answering questions Not a passive administrative role that only schedules meetings Not a social media management position Not a cold-calling role focused exclusively on outbound prospecting Not a role where leads are forwarded without qualification Not suitable for individuals uncomfortable with voice communication or proactive follow-up POSITION DETAILS Remote Full-time US business hours or overlapping schedule as required Independent contractor engagement Fast-paced sales environment with performance expectations Consistent responsiveness and follow-through are essential APPLICATION INSTRUCTIONS To apply, please answer the scenario below: Scenario: A prospect submits an inquiry through the company website requesting more information about the service.<br> During your initial call, you discover they have the budget and authority to purchase but are hesitant because they are comparing several competitors.<br> Task: Describe your actions during the first 15 minutes of handling this lead.<br> Explain how you would qualify the prospect, address their concerns, schedule the discovery call, and document the interaction.<br> We are evaluating: Sales communication skills Lead qualification process Decision-making and prioritization Follow-up strategy Organization and attention to detail Clear thinking and practical sales judgment are more important than writing style.<br> Benefits Paid Time Off HMO Fully Remote Work</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Draft, review, and negotiate contracts, agreements, letters, and other legal documents.<br> Provide legal guidance to internal teams on day-to-day business matters.<br> Conduct legal research and prepare clear summaries and recommendations.<br> Monitor applicable laws, regulations, and regulatory developments affecting the business.<br> Support corporate governance, licensing, regulatory, and compliance activities.<br> Identify potential legal risks and recommend appropriate mitigation measures.<br> Maintain and organize legal records, contracts, and documentation.<br> Assist with disputes, claims, and legal proceedings in coordination with external counsel where required.<br> Ensure timely renewal and monitoring of contracts, permits, licenses, and other legal obligations.<br> Develop and maintain legal templates, policies, procedures, and standard agreements.<br> Collaborate with HR, Finance, Procurement, Operations, and other departments on legal matters.<br> Support internal compliance initiatives and provide awareness of relevant legal requirements.<br> Bachelor’s degree in Law (LL.<br>B. or equivalent).<br> Relevant professional legal qualification or bar admission is preferred, where applicable.<br> 0-2 years of relevant legal experience , preferably in a corporate, commercial, or law-firm environment.<br> Strong knowledge of contract law, corporate/commercial law, and regulatory compliance.<br> Excellent legal research, drafting, and analytical skills.<br> Strong attention to detail and ability to manage multiple priorities.<br> Excellent written and verbal communication skills.<br> Ability to work independently while collaborating effectively with cross-functional teams.<br> Proficiency in Microsoft Office and legal/document management systems.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

Position: Senior After Sales Engineer (Maintenance) Role Description This is a full-time on-site role for a Senior After Sales Engineer at Eco IFM located in New Cairo. The Senior After Sales Engineer will be responsible for the maintenance of HVAC, VRF & F. F systems. Qualifications:Education: Bachelor's degree in Mechatronics, Electrical, and Mechanical Engineering.2–5 years of experience in HVAC (VRF experience is a strong plus). Duties and Responsibilities:• Perform routine and preventive maintenance of equipment.• Monitor and manage the daily operations to ensure an uninterrupted power supply and optimal performance.• Provide technical support to the sales and engineering teams during project proposals and design phases.• Stay updated on industry trends, new products, and technology related to VRF systems.• Troubleshoot faults and implement corrective actions to minimize downtime.• Analyze operational data to identify and address performance inefficiencies.• Ensure calibration and functionality of all protective relays and control systems.• Document and report inspection findings, including potential risks or areas requiring attention.• Plan and schedule maintenance activities in collaboration with relevant teams. Technical Skills:Proficiency in Auto CAD for system design and layout creation is a MUST. Familiarity with VRF systems, HVAC principles, and load calculations. Knowledge of industry standards and regulations related to HVAC systems.- Working days :(Sat-Thru) Benefits:- Private Medical Insurance.- Paid Training. If you are interested in exploring this opportunity, please send your cv: a.hamdy@ecoifm.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<p><br></p><p>Job Description</p><p>Oversee Daily Operations: Assist in managing daily housekeeping operations, ensuring that rooms and public areas are cleaned and maintained to the highest standards. Room Readiness: Monitor room cleaning schedules to ensure rooms are ready for guest check-in and meet quality standards. Assist in prioritizing high-traffic areas or special requests for room preparation. Public Area Maintenance: Ensure that public areas, including hallways, lobbies, bathrooms, and facilities, are kept clean and well-maintained throughout the day.</p><p>Team Leadership &amp; Development: Supervise Housekeeping Team: Supervise housekeeping staff during shifts, providing guidance, support, and training to ensure high performance and adherence to cleaning standards. Training &amp; Development: Assist in training new team members and provide continuous coaching to enhance service delivery. Conduct performance reviews and identify areas for improvement. Team Scheduling: Help manage shift schedules for housekeeping team members to ensure adequate coverage during peak times and to optimize operational efficiency.</p><p>Quality Control &amp; Inspections: Inspect Rooms &amp; Facilities: Regularly inspect guest rooms, suites, and public areas to ensure they meet the luxury standards of Banyan Tree. Conduct spot checks and address any areas of concern. Quality Assurance: Monitor cleanliness standards, ensuring all staff members follow proper cleaning procedures and quality control measures. Correct and provide feedback on any discrepancies.</p><p>Inventory &amp; Supplies Management: Inventory Control: Monitor housekeeping inventory levels, including cleaning supplies, linen, and guest amenities. Ensure items are stocked and ordered timely to prevent shortages. Laundry Operations: Oversee the laundry department s activities, ensuring the proper handling and cleaning of linens and uniforms. Ensure the quality of laundry service meets hotel standards.</p><p>Guest Service &amp; Relations: Guest Requests: Handle guest requests related to housekeeping, such as additional amenities, room preferences, or special cleaning requirements. Ensure timely and efficient responses to requests. Problem Resolution: Address and resolve any guest concerns related to cleanliness, room maintenance, or housekeeping service with professionalism and urgency.</p><p>Health &amp; Safety Compliance: Maintain Health &amp; Safety Standards: Ensure all cleaning and maintenance procedures comply with health and safety regulations. Conduct training sessions for staff on safe chemical handling, emergency procedures, and proper use of equipment. Hygiene &amp; Cleanliness Standards: Ensure the hotel s cleanliness, hygiene, and sanitation standards are upheld, in line with company policies and local regulations. Monitor and enforce cleanliness in all guest-facing areas.</p><p>Administrative Support &amp; Reporting: Daily Operations Reporting: Assist in preparing reports on departmental activities, including occupancy levels, staff performance, inventory usage, and guest satisfaction scores. Submit daily reports to the Housekeeping Manager. Budget &amp; Cost Control: Support the Housekeeping Manager in managing department costs and adhering to the housekeeping budget. Track expenses, including cleaning products and laundry services, to ensure cost efficiency.</p><p>Collaboration with Other Departments: Cross-department Coordination: Work closely with the Front Office, Engineering, and other departments to ensure the smooth running of hotel operations. Ensure rooms are serviced and prepared according to guest check-in schedules. Issue Resolution: Collaborate with engineering, and front desk teams to quickly address and resolve issues related to room maintenance, equipment, or guest concerns.</p><p>Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p>People &amp; Culture Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</p><p>Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li><li>Excellent reading, writing and oral proficiency in English language.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul>

Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business solutions provider serving clients across multiple industries. With 5 strategic delivery sites in Egypt and corporate operations spanning the UAE, KSA, and Egypt, the company manages high transaction volumes while maintaining strong service continuity. Atheel CX supports more than 150 clients in 25 industries, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of 20,000 employees. Its multilingual capabilities cover 15+ languages, including Arabic, English, French, German, Spanish, and others, enabling it to support global partners. The company operates under robust quality, security, and operational certifications such as ISO 9001, ISO 27001, ISO 18295, and PCI DSS, reinforcing its commitment to trusted, scalable excellence. Role Description The Lead Opener (real-estate) is a full-time, on-site role based in Qesm El Maadi. The individual in this role will contact and qualify potential real-estate leads via phone, messaging, and digital channels, capturing accurate information and assessing interest and readiness to move forward. Day-to-day responsibilities include maintaining and updating lead databases, scheduling appointments or follow-ups for sales agents, and ensuring smooth handover of qualified leads to the sales team. The Lead Opener will follow scripts and guidelines, handle initial inquiries, provide basic information about real-estate offerings, and document all interactions in the CRM system. The role also involves meeting daily and weekly targets, collaborating with supervisors to improve lead generation strategies, and providing feedback on lead quality and market responses. Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and a professional phone manner. Candidates should possess customer service and relationship-building skills, with the ability to handle objections, answer initial inquiries, and create a positive first impression for potential clients. Candidates should possess sales and lead qualification skills, including basic understanding of real-estate sales cycles, prospecting, and assessing lead interest and suitability. Candidates should possess organizational and data management skills, such as accurate data entry, CRM usage, record-keeping, and time management to handle high call volumes. Candidates should possess problem-solving and adaptability skills, with the ability to work under targets, respond to changing priorities, and follow structured scripts while using sound judgment. Prior experience in real-estate, call centers, telesales, or customer support is highly beneficial. High school diploma or equivalent required; a college degree in Business, Marketing, or a related field is an advantage.text me on 01041760518

<p>The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R response, resilience and respect to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate our raison d tre of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability. IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe. IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Headquarters in Geneva and the field structure (regional, cluster and country) comprise the IFRC Secretariat.</p><p>Background to the position In virtually all countries, people increasingly rely on and expect a diverse range of digital services (e.g., through their mobile devices) to interact with local governments, companies, and community organizations and services. This disruption is already happening to humanitarian assistance. Yet, the Digital Divide remains a persistent and significant challenge at both national and local levels. The need for a successful and large-scale digital transformation is urgent. Furthermore, digitally Transforming the IFRC and its 191 members is a complex process which requires collaborative action and support across the membership. Therefore, IFRC recently developed a Digital Transformation Strategy which was approved by the IFRC Governing Board in May 2021. The Digital Transformation Department (DTD) has full leadership responsibility for the implementation of the digital transformation strategy and the positive impact it will have on the 191 National Society members of the IFRC. The DTD provides strategic leadership and guides the IFRC Secretariat as well as the members network to adapt and innovate humanitarian services, drawing on digital services, data-enabled decision-making, and other opportunities for digital transformation in support of the IFRC s Strategy 2030. In addition, the DTD is responsible for the development and implementation of business transformation, information technology and digitalization services throughout the IFRC Secretariat, thereby supporting the same transformation in 191 NSs, setting the vision, and drawing stakeholders together on this digital journey. Given the strategic choice by the organisation to deliver more value from the organization s data, the incumbent is the organisation s lead in data platform architecture and accountable to the organisation s Data manager that reports to the DT Director. The other units reporting to the DT Director include the Enterprise Architecture, Strategy &amp; Planning unit, the Digital development and management unit and the Service Delivery &amp; Support unit.</p><p>The Full Stack Developer will be primarily responsible for the end-to-end development of data projects, from clarifying requirements with business requestors, to schema preparation, data modelling, data engineering, report development in PowerBI and facilitation of User Testing pipelines, to support IFRC s operations in multiple sectors (e.g. Finance, Logistics, Human Resources mobilization, Project management and others). The position holder will operate on IFRC s Data Platform, based on Microsoft Fabric and Synapse using Data Vault and Dimensional modeling techniques for consumption in Power BI. The role will collaborate with multiple cross-functional teams at a global level, on a variety of projects that support the internal and external-facing activities of the Red Cross and Red Crescent movement.</p><p>Data analytics and reporting:</p><ul><li>Analyze and understand business process and data models, business logics, modelling logics, and ways to identify missing data.</li><li>Liaise with business contact or business analysts to understand the specifications of requirements.</li><li>Identify data requirements and data elements and ingest them in the data platform if missing.</li><li>Design and implement dashboards and reports in Power BI that provide actionable information.</li><li>Follow through on UAT identified issues and their resolution.</li><li>Publish data and reports to production.</li></ul><p>Microsoft Fabric/Azure Synapse:</p><ul><li>Develop database schemas, define relationships, and optimize performance based on the specific requirements of the data solution</li><li>Develop data products using SQL and PySpark.</li><li>Implement data quality checks and processes to ensure data accuracy, consistency, and completeness.</li><li>Implement security measures to protect sensitive data and ensure compliance with relevant regulations and standards.</li><li>Optimize solutions for performance and scalability.</li><li>Identify and resolve performance bottlenecks, optimize SQL queries, and fine-tune data processing workflows.</li><li>Document data engineering processes, system architecture, and data flow diagrams for knowledge sharing and future reference.</li></ul><p>General:</p><ul><li>Work collaboratively with cross-functional teams, including architects, data scientists, data analysts, and business stakeholders.</li><li>Act as a mentor and guidance for colleagues to encourage the adoption of self-service analytics.</li><li>Provide technical guidance and training to team members on data management best practices and Microsoft data technologies</li><li>Support the unit manager with regular progress reports on results against objectives and responsibilities.</li><li>Work in close consultation and develop partnerships with colleagues with data roles across the secretariat in Geneva and in the regions.</li></ul>

Summary of Position:The Reimbursement Specialist (RS) directly assists patients on identified pharmaceuticalcompany brands to secure private or public insurance reimbursement. They provide directtelephone phone assistance to patients requiring reimbursement support on identifiedpharmaceutical company brands. They represent the patient with private or public insurers tooptimize drug coverage and liaise with Nurses and Program Supports/Administrative Assistants/Intake Specialists of the program to ensure optimal patient support andcommunication.<br>Accountabilities: • Liaise with Nurses, and Program Supports/Administrative Assistants to ensure optimal patient support and communication. • Track and document all case information using the program IT system. • Identify possible Adverse events within data files. • Prepare an Adverse Event Report corresponding to every identified Adverse Event. • Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.• Reconcile case number provided by Patient Safety Department. • Ensure quality assurance with respect to all mandates related to the patient support program. • Through patient-oriented solutions, manage challenging patient situations with empathy and patience. • Provide direct telephone assistance to patients requiring reimbursement support on identified company brands. • Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage. • Fulfill other duties as required. Competencies:• Understanding of private and public payer systems.• Ability to work in cross-functional team.• Proficiency in computer applications, including Microsoft Word and Excel.• Build and maintain strong relationships with a variety of customers (patients, HCPs,caregivers).• Skilled in responding diplomatically and professionally to both internal and externalclients.• Skilled in handling escalated concerns from patients and healthcare providers, withprofessionalism and empathy.• Ability to manage deadlines.• Strong communication skills, both oral and written.<br>Qualifications Junior:• Advanced English.• College or University degree.• Minimum 2 years of experience in drug reimbursement assistance navigation.• Minimum 1 year of experience in a call center or Patient Support Program.<br>Qualifications Intermediate:• Advanced English.• College or University degree.• Minimum 3 years of experience in drug reimbursement assistance navigation.• Minimum 2 year of experience in a call center or Patient Support Program.<br>Qualifications Senior:• Advanced English.• College or University degree.• Minimum 3+ years of experience in drug reimbursement assistance navigation.• Minimum 2-3 year of experience in a call center or Patient Support Program.<br>Working Conditions and / or Job Requirements:• Must possess ability to use standard office equipment, including a computer (finitemovements such as typing and other office functions)• Requires mental stamina to maintain attention to detail despite interruptions, andvision to read printed materials and a computer screen<br>Direct Reports:• None

Must Have hand on experience in Database clustering and replication technologies including EDB Enterprise Failover Manager (EFM) & PGD and Citus Data. Postgre SQL & Cassandra DB Administration: Expert in installing, configuring, and maintaining Postgre SQL & Cassandra instances in production, staging, and development environments. Database Performance Optimization: Advanced skills in query optimization, indexing, partitioning, and caching strategies to boost database performance & Optimize database stability and performance throughout the migration lifecycle. High Availability & Disaster Recovery: Skilled in setting up replication (synchronous & asynchronous), failover mechanisms, and backup strategies to ensure maximum uptime and data protection. Scalability & Load Balancing: Experience in implementing horizontal and vertical scaling techniques, managing large datasets, and balancing loads to improve performance. Database Security: Ensuring database security through access control, encryption, and regular audits to protect sensitive data and comply with industry standards. SQL & PL/pg SQL Development: In-depth knowledge of writing complex SQL queries, stored procedures, functions, and triggers for both transactional and analytical applications. Data Migration & ETL: Expertise in migrating large volumes of data across different Postgre SQL instances and performing ETL operations. Infrastructure: Experience in deploying and managing Postgre SQL databases on different platforms. Dev Ops & Automation: Familiarity with infrastructure as code (IaC), CI/CD pipelines, and automation tools like Ansible, Docker, and Kubernetes for seamless Postgre SQL deployment and management. Execute migration of Oracle and SQL Server databases to Postgre SQL environments. Ensure all migration activities comply with the Change Advisory Board (CAB) process, coordinating pre-production and production releases. Implement and enforce the principle of least privilege across all database users and roles. Configure and enable Transparent Data Encryption (TDE) with minimal impact on production environments. Conduct daily operational health checks to ensure optimal database performance. Provide timely business and application support to resolve database-related issues.\Perform patching and minor version upgrades while minimizing system downtime. Document all database activities, procedures, and incidents comprehensively. Redis database experience.hands on experience in Database clustering and replication technologies including EDB Enterprise Failover Manager (EFM) & PGD and Citus Data.<br><br>Requirements<br><br>3+ Years in similar role, experienced in managing and supporting Postgre SQL (version 14 and above) on both Linux and Windows platform. Hands on experience in Database clustering and replication technologies including EDB Enterprise Failover Manager (EFM) & PGD and Citus Data Database administration certifications Experience with MS SQL Server, and Cassandra DB. Proven experience as a Database Administrator with strong knowledge of database management systems (e.g., Oracle, MySQL, SQL Server). Experience in database security and data protection measures. Familiarity with backup and recovery processes.

Position Overview Responsible for managing and optimizing data systems using Microsoft SQL, Python and BI tools to deliver scalable, automated BI solutions. The role involves designing data models, maintaining reporting infrastructure, and translating business needs into actionable insights. Collaborates with cross-functional teams to support decision-making through efficient data delivery and analysis.<br><br>Key Responsibilities(may perform other duties as requested, not specifically addressed in this document)· Design, develop, and maintain ETLs, stored procedures, and database objects to support reporting and data analysis.· Build and manage scalable data solutions across multiple platforms, ensuring data integrity and performance.· Collaborate with business stakeholders to gather requirements and deliver actionable BI solutions using SQL and Power BI.· Translate business needs into technical specifications for data warehouse design and reporting automation.· Monitor and optimize data processes, automation, and reporting cycles to improve efficiency and accuracy.· Maintain ticketing systems and ensure timely resolution of data-related requests in line with SLAs.· Support continuous improvement initiatives by analyzing trends, identifying opportunities, and contributing to PSP/DMAIC sessions.· Participate in agile teams, cross-functional meetings, and change management efforts to ensure smooth data operations.· Promote BI adoption and knowledge sharing across departments, acting as a strategic liaison between business and data teams.· Demonstrates strong collaboration skills and readily offers mentorship and support to team members when needed.<br><br>Required Qualifications Education and specific Training· Bachelor’s degree in Computer Science, Data Science, Engineering, or a related technical field.· Strong proficiency in MS SQL Server (2016+), including SQL Server Data Tools, query optimization, and indexing.· Solid understanding of data architecture, database management (SQL/NoSQL), and cloud platforms (e.g., AWS, Azure). Work Experience· 5 years and above experience in database analysis, reporting, and BI development using SQL, Power BI, and Excel, preferably in a call center or WFM environment.· Strong hands-on experience with Microsoft SQL Server and data modeling concepts (e.g., star/snowflake schema, OLAP).· Proficient in Microsoft Office; working knowledge of Power Apps and Flow is a plus.· Practical experience with Python for data manipulation and automation.<br>Soft Skills & Other Requirements Technical Skills Required:· Advanced proficiency in Microsoft SQL Server, SSMS, and Power BI (including DAX).· Experience with Python for data processing and automation.· Solid understanding of data modeling (e.g., star/snowflake schema, OLAP) and statistical analysis.· Strong communication skills and proficiency in English. Desirable:· Experience with SSIS and SSAS.· Knowledge of cloud data tools such as Azure Data Factory, Databricks, Google Big Query, and Dev Ops.· Understanding of RPA fundamentals.· Experience with Visual Basic, Macros, Power Apps, and Flow.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Octopus by RTG</strong><br>Octopus by RTG is the tech hiring and outsourcing arm of <strong>Robusta Technology Group</strong>, dedicated to connecting exceptional tech talent with top-tier organizations across the <strong>MENA, GCC, Europe, the US, and Canada</strong>. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to <strong>empower growth, innovation, and excellence</strong> by matching the right talent with the right opportunities.<br><strong>Key Responsibilities</strong><br><ul><li> Lead and support customer journey mapping exercises for a financial services client. </li><li> Collaborate with senior stakeholders to gather, analyze, and document business and user requirements. </li><li> Translate business needs into clear functional requirements and actionable insights. </li><li> Work closely with CRM and Martech teams to align business objectives with technical capabilities. </li><li> Support workshops, stakeholder interviews, and documentation efforts throughout the engagement. </li></ul><br><strong>Requirements</strong><br><strong>Experience</strong><br><ul><li> 5-7 years of solid, relevant experience as a Business Analyst. </li></ul><br><strong>Industry Knowledge</strong><br><ul><li> Strong familiarity with the <strong>financial services industry</strong>. </li></ul><br><strong>Technical Exposure</strong><br><ul><li> Hands-on experience working with <strong>CRM</strong> and <strong>Martech platforms</strong>. </li></ul><br><strong>Soft Skills</strong><br><ul><li> Proactive, collaborative, and approachable. </li><li> Strong stakeholder management and communication skills. </li><li> Ability to work effectively in fast-paced, client-facing environments. </li></ul><br><strong>Location &amp; Availability</strong><br><ul><li> Available to work <strong>onsite in the UAE</strong> for the full <strong>4-month duration</strong>. </li><li> Available to start <strong>by the last week of February</strong>. </li></ul><br> </div>