Document Controller - Cairo Egypt

About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Overview We are seeking an experienced L1/L2 Support Analyst with a minimum of 6 years of experience in application and technical support. The role will be responsible for advanced troubleshooting, complex incident resolution, root-cause analysis, problem management, escalation handling, and maintaining platform stability across a diverse modern technology landscape. The ideal candidate will demonstrate strong analytical and troubleshooting skills, take ownership of critical service issues, communicate effectively with stakeholders, and contribute to knowledge transfer and mentoring within the support team. Key Responsibilities Provide advanced L1/L2 technical and application support for business-critical platforms and services. Perform advanced troubleshooting, incident investigation, and root-cause analysis (RCA) for complex technical issues. Diagnose and resolve incidents across application, integration, API, cloud, and data/AI services. Manage and resolve complex incidents, ensuring timely restoration of services and minimizing business impact. Participate in problem management, identifying recurring issues and implementing permanent corrective actions. Handle technical escalations from L1 teams and coordinate with L3, engineering, development, infrastructure, and vendor teams when required. Support platform stability, availability, performance, and operational reliability. Monitor and investigate service degradation, failures, integration issues, and application errors. Provide technical support across:Sitecore Next.js / Vercel React Native Microsoft Dynamics 365REST/API integrations and services Microsoft Azure cloud services Azure data and AI services Analyze application logs, API responses, system behavior, and monitoring information to identify the source of incidents. Document troubleshooting procedures, known errors, resolutions, and technical solutions in the knowledge base. Conduct knowledge transfer sessions and mentor junior support analysts. Maintain clear and timely communication with technical and business stakeholders during critical incidents. Demonstrate calm and structured escalation management during high-severity or business-critical issues. Identify opportunities to improve support processes, operational procedures, automation, and service reliability. Ensure incidents and problems are properly documented, tracked, and closed in accordance with agreed support processes and SLAs. Required Skills & Experience6+ years of experience in application support, technical support, production support, or a similar IT operations role. Strong experience in L1/L2 support with advanced troubleshooting responsibilities. Proven experience in incident management, problem management, escalation management, and RCA. Hands-on troubleshooting experience across one or more of the following:Sitecore Next.js / Vercel React Native Dynamics 365APIs and integrations Azure cloud services Azure data and AI services Strong understanding of application architecture, integrations, APIs, cloud environments, and production support practices. Ability to analyze logs, identify patterns, isolate issues, and determine root causes. Experience supporting business-critical applications and high-priority incidents. Strong ownership mindset with the ability to drive incidents through to resolution. Excellent analytical and problem-solving skills. Strong verbal and written communication skills with the ability to communicate technical issues clearly to both technical and non-technical stakeholders. Ability to work effectively under pressure during critical incidents. Experience mentoring team members and contributing to knowledge-sharing initiatives. Key Competencies Advanced analytical and troubleshooting skills Root-cause analysis and structured problem solving Incident and problem management Calm and effective escalation management Strong ownership and accountability Platform stability and service reliability mindset Stakeholder management and communication Knowledge sharing and mentoring Ability to work collaboratively across technical teams Preferred Experience working in an ITIL-based support environment. Experience with ITSM tools and incident/problem management processes. Exposure to application monitoring, observability, and cloud monitoring tools. Experience working with distributed application and integration environments. Relevant Azure, Dynamics 365, Sitecore, or ITIL certifications are advantageous.<br>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> Description <p>The <strong>Product Specialist – Multiple Sclerosis (MS)</strong> is responsible for promoting Hikma's Multiple Sclerosis portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the MS therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.</p><br> Key Responsibilities <ul> <li>Promote Hikma's Multiple Sclerosis (MS) products to neurologists and other relevant healthcare professionals through regular field visits.</li> <li>Deliver accurate scientific and clinical information to support product positioning and appropriate patient care.</li> <li>Build and maintain strong relationships with key healthcare professionals and other stakeholders within the assigned territory.</li> <li>Execute the territory business plan to achieve sales targets and maximize market share.</li> <li>Identify business opportunities through customer insights, market analysis, and competitor monitoring.</li> <li>Accurately document customer interactions, sales activities, and market feedback in the CRM system.</li> <li>Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans.</li> <li>Maintain up-to-date knowledge of the Multiple Sclerosis therapeutic area, clinical guidelines, product data, and competitive landscape.</li> <li>Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise.</li> <li>Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.</li> </ul> Qualifications <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>B.Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.</li> <li>2-5 years of pharmaceutical sales experience; experience in Neurology, Multiple Sclerosis, Specialty Care, or Biologics is preferred.</li> </ul> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> Description <p>The <strong>Product Specialist – Multiple Sclerosis (MS)</strong> is responsible for promoting Hikma's Multiple Sclerosis portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the MS therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.</p><br> Key Responsibilities <ul> <li>Promote Hikma's Multiple Sclerosis (MS) products to neurologists and other relevant healthcare professionals through regular field visits.</li> <li>Deliver accurate scientific and clinical information to support product positioning and appropriate patient care.</li> <li>Build and maintain strong relationships with key healthcare professionals and other stakeholders within the assigned territory.</li> <li>Execute the territory business plan to achieve sales targets and maximize market share.</li> <li>Identify business opportunities through customer insights, market analysis, and competitor monitoring.</li> <li>Accurately document customer interactions, sales activities, and market feedback in the CRM system.</li> <li>Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans.</li> <li>Maintain up-to-date knowledge of the Multiple Sclerosis therapeutic area, clinical guidelines, product data, and competitive landscape.</li> <li>Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise.</li> <li>Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.</li> </ul> Qualifications <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>B.Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.</li> <li>2-5 years of pharmaceutical sales experience; experience in Neurology, Multiple Sclerosis, Specialty Care, or Biologics is preferred.</li> </ul> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> Role Overview We are looking for experienced professionals in psychology, social work, counseling, communication, qualitative research, HCI, conflict resolution, or related advisory disciplines to support an AI conversation-evaluation project.<br> The role involves reviewing conversations between people and AI systems, assessing whether the AI gathered enough context before offering recommendations, identifying important missing information, and proposing relevant follow-up questions.<br> Reviewers will distinguish between critical context and non-essential details and provide structured feedback to improve the quality of AI-assisted conversations.<br> CONTRACT: Contractor assignment, 9 weeks COMMITMENT: Full-time, 40 hours per week with at least 4 hours of PST overlap LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Turkey, or Vietnam PROCESS: short online test and delivery review Key Responsibilities Review AI conversations involving interpersonal, advisory, and everyday decision-making scenarios.<br> Assess whether the AI gathered sufficient context before making recommendations.<br> Identify important missing information and suggest relevant follow-up questions.<br> Determine whether additional context could materially change the recommendation.<br> Distinguish between load-bearing information and non-essential details.<br> Conduct structured qualitative reviews using defined evaluation guidelines.<br> Document findings clearly in spreadsheets, annotation tools, or labeling platforms.<br> Apply consistent judgment across cases and flag ambiguous examples.<br> Collaborate with research and quality teams to improve evaluation standards.<br> Participate in calibration and quality-review activities.<br> One of the following academic or professional backgrounds: MSW with LCSW or an equivalent social-work license.<br> MA/MS with LMFT, LPC, LCPC, or an equivalent counseling license.<br> PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.<br> MA or PhD in HCI, Communication, Anthropology, Sociology, Conflict Resolution, Qualitative Research, or a closely related field.<br> Relevant professional credential combined with at least 5 years of direct advisory, coaching, mediation, consulting, or client-facing experience.<br> At least 3 years of relevant professional practice , with 5+ years preferred for credential-based applicants.<br> Experience gathering missing context through interviews, assessments, consultations, or advisory conversations.<br> Ability to distinguish critical information from non-essential context.<br> Strong written English and qualitative analytical skills.<br> Strong attention to detail and ability to follow detailed labeling guidelines.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join Our Team as a Local Support Specialist at RateHawk!<br> Are you passionate about travel and tech?<br> Do you speak English and Italian fluently?<br> If so, we’d love to have you join our fast-growing international travel-tech company!<br> At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br> What We Offer: Remote Work: Work from the comfort of your home!<br> Salary: base payment + monthly bonus.<br> Dynamic Team: Be part of a young and energetic group of specialists.<br> Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.<br> Learning &amp; Development: We support your growth through seminars, trainings, and conferences.<br> Perks: Take advantage of corporate discounts on hotels and other services.<br> The Process: Application: we will review your CV once you apply!<br> Meeting with HR: A friendly chat with our HR team.<br> One minute Internet Speed Test: Just to make sure you’re all set for remote work.<br> Meeting with Hiring Manager: Another friendly chat.<br> Interview results and offer!<br> If this sounds like the perfect fit for you, we’d love to hear from you!<br> Apply now and let’s create amazing travel experiences together!<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.<br> Be Transparent &amp; Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.<br> Handle Tickets &amp; Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.<br> Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.<br> Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.<br> Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.<br> Record Details: Accurately document all work and partner interactions in our CRM system.<br> What We're Looking For: Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently.<br> Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!<br> Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!<br> Proactive Mindset: You don’t just solve problems – you prevent them.<br> You anticipate partner needs and take initiative.<br> Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.<br> Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.<br> Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br></div><div><div><div><div> <p> <strong>Connect to your opportunity</strong> </p> <ul> <li>7+ years of experience in the same field.</li> <li>End-to-End Development: Undertake end-to-end microservice development, from requirement analysis and design to implementation and deployment.</li> <li>Technology Stack Mastery: Proficiency back-end frameworks / Languages (Java, Spring Boot)</li> <li>Architecture Design: Design scalable and maintainable application architectures, ensuring efficient implementation of architectural patterns.</li> <li>API Development: Develop robust and efficient APIs to enable seamless communication between different parts of the application and potentially with third-party services.</li> <li>Version Control and Collaboration: Utilize version control systems like Git for collaborative development, ensuring code quality and smooth integration of features from multiple team members.</li> <li>Agile development methods: Follow Test Drive Development as a professional discipline to create software. Comfortable doing pair programming.</li> <li>Testing: Working knowledge of modern testing tools.</li> <li>DevOps: Practical experience in Continuous Integration/Continuous Delivery.</li> <li>Security Considerations: Implement security best practices, including data encryption, user authentication, and authorization mechanisms, to safeguard the application from potential threats.</li> <li>Performance Optimization: Analyse and optimize application performance, identifying bottlenecks and implementing strategies to enhance speed and responsiveness.</li> <li>Client Interaction: Collaborate closely with clients and stakeholders to gather requirements, provide updates, and address feedback, demonstrating strong communication and interpersonal skills.</li> </ul> <p> <strong> <br> Connect to your skills and professional experience</strong> </p> <ul> <li>Back-End Development: Experience with at least one back-end language/framework combination, like Java, Kotlin, Spring Boot to build server-side logic and APIs.</li> <li>Containers: Experience with Docker and Kubernetes.</li> <li>Version Control: Competence in using Git for version control, branching, and collaborating effectively with other team members on codebases.</li> <li>API Development: Ability to create and document APIs for communication between different parts of the application or external services.</li> <li>Basic DevOps Skills: Experience with basic deployment practices.</li> <li>Cloud experience: Experience with GCP.</li> <li>Debugging and Troubleshooting: Skill in identifying and resolving bugs, errors, and performance issues across the entire application stack.</li> <li>Continuous Learning: Demonstrated commitment to staying updated with industry trends and learning new technologies through online courses, coding communities, and self-driven projects.</li> </ul> <p> <strong>Connect to your service line - Technology and Transformation</strong> </p> <p>Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters.</p> <p> <strong>Connect to your Industry.</strong> </p> <p> What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte s clients include many of the world s largest organisations; I wanted to be part of a team that made a difference that I could be proud of. </p> <p>-Dan, Technolgy &amp; Transformation</p> <p><br></p></div></div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Senior Cloud Engineer<p>About the Role</p><br><p>We are looking for a Senior Cloud Engineer to design, build, and operate scalable, secure, and highly available cloud infrastructure. You will play a key role in shaping our cloud architecture, automating infrastructure delivery, and improving the reliability and efficiency of our systems. This role is ideal for an experienced engineer who is passionate about infrastructure-as-code, container orchestration, and building robust delivery pipelines.</p><br><p>What You'll Do</p><br><p>- Design, implement, and maintain scalable and secure infrastructure on AWS</p><br><p>- Build and manage infrastructure-as-code using Terraform, ensuring consistent, repeatable, and version-controlled deployments</p><br><p>- Deploy, operate, and scale containerized workloads using Kubernetes</p><br><p>- Design and maintain robust CI/CD pipelines to enable fast, reliable, and safe software delivery</p><br><p>- Monitor system health, performance, and cost, and proactively identify areas for optimization</p><br><p>- Implement infrastructure security best practices, including IAM policies, network segmentation, and secrets management</p><br><p>- Collaborate with software engineering teams to support application deployment needs and troubleshoot infrastructure-related issues</p><br><p>- Participate in on-call rotation and incident response, driving root-cause analysis and long-term fixes</p><br><p>- Document infrastructure architecture, runbooks, and operational procedures</p><br><p>- Evaluate new tools, services, and practices to continuously improve the reliability and efficiency of the cloud platform</p><br><p>- Mentor other engineers on cloud best practices and infrastructure-as-code standards</p><br><p>What We're Looking For</p><br><p>- 5+ years of professional experience in cloud infrastructure, DevOps, or platform engineering</p><br><p>- Strong hands-on experience with AWS (EC2, VPC, IAM, S3, RDS, Lambda, EKS, etc.)</p><br><p>- Proven experience writing and maintaining infrastructure-as-code with Terraform</p><br><p>- Solid experience deploying and managing workloads on Kubernetes (EKS or self-managed)</p><br><p>- Strong experience designing and maintaining CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins, CircleCI, or similar)</p><br><p>- Experience with containerization tools (Docker) and container registries</p><br><p>- Understanding of networking fundamentals (VPCs, subnets, load balancing, DNS, security groups)</p><br><p>- Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, Datadog, or similar)</p><br><p>- Strong scripting skills (Python, Bash, or Go)</p><br><p>- Excellent troubleshooting skills and ability to operate effectively in production incident scenarios</p><br><p>- Strong communication skills and ability to collaborate across engineering teams</p><br><p>Nice to Have</p><br><p>- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)</p><br><p>- Experience with GitOps tools (ArgoCD, Flux)</p><br><p>- Experience with service mesh technologies (Istio, Linkerd)</p><br><p>- Familiarity with multi-account AWS architectures and AWS Organizations</p><br><p>- Experience with cost optimization / FinOps practices</p><br><p>- Exposure to compliance frameworks (SOC 2, HIPAA, PCI-DSS)</p><br><p>Qualifications</p><br><p>- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group , dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada .<br> We specialize in building strong, long-term partnerships between skilled professionals and innovative companies.<br> Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br> We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment.<br> The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.<br> The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows.<br> This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.<br> Key Responsibilities Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives.<br> Conduct service design activities to identify user needs, business challenges, and opportunities for improvement.<br> Facilitate customer journey mapping, service blueprinting, and workflow definition sessions.<br> Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables.<br> Manage and prioritize product backlogs based on business value, user impact, and project objectives.<br> Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams.<br> Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes.<br> Define and optimize operational workflows to improve service efficiency and user experience.<br> Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements.<br> Document processes, requirements, user journeys, and service design outputs.<br> Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related field.<br> 3–5 years of experience in product ownership, service design, UX design, business analysis, or related roles.<br> Proven experience managing product requirements, prioritization, and stakeholder alignment.<br> Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles.<br> Experience working with Agile methodologies and cross-functional delivery teams.<br> Ability to translate complex business needs into structured solutions and clear product requirements.<br> Strong facilitation, communication, and presentation skills.<br> Analytical mindset with strong problem-solving capabilities.<br> Ability to work independently and effectively in a remote environment.<br> Experience with digital products, platforms, or service transformation projects is preferred.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p>The Opportunity</p><p>We are looking for a Pre-Joining Senior Associate to join our Talent Services team. The successful candidate will be passionate about delivering exceptional onboarding experiences and providing guidance to new joiners. They will bring a strategic, analytical, and empathetic mindset to support the Talent team in managing and enhancing the pre-boarding process.</p><p>Your Key Responsibilities</p><ul><li>Oversee the immigration process for employees, ensuring smooth and efficient onboarding experiences for new joiners, and handling complex and sensitive immigration issues.</li><li>Manage local immigration matters, staying updated with country-specific immigration policies, and providing support to employees within the respective countries.</li><li>Prepare documents related to residency renewal, new joiner medical, and pension, and assist in the registration of national employees into the pension scheme.</li><li>Focus on document preparation and follow-ups, coordination with various stakeholders, and ensuring compliance with immigration policies.</li><li>Maintain confidentiality and integrity due to the sensitive nature of personal documentation involved, and uphold brand and reputation.</li><li>Liaise with colleagues and managers to proactively escalate problems and potential issues.</li><li>Provide an exceptional new joiner experience ensuring that when they join EY, their experience lives up to our Employee Value Proposition (EVP).</li><li>Guide team members to resolve challenging situations concerning benefits and legal areas.</li><li>Ensure accuracy and attention to detail in all elements of the new joiner process.</li><li>Identify potential problems and opportunities related to preboarding.</li><li>Help internal clients and colleagues adjust to changes in EY processes and structures by identifying likely issues and providing support to enable the change.</li></ul><p>Skills and Attributes for Success</p><ul><li>Ability to build positive relationships with the broader HR Team, including recruitment and immigration.</li><li>Strong MS Office skills and a willingness to acquire new skills to effectively leverage internal reporting systems.</li><li>Ability to manage multiple priorities and deliver in dynamic, fast-paced environments.</li><li>A passion for understanding the onboarding experience and the needs of new joiners.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To Qualify for the Role, You Must Have</p><ul><li>A bachelor s degree, with a preference for those with HR specialization.</li><li>4-7 years of strong knowledge and immigration experience working with a large multinational and global company.</li><li>Strong knowledge of KSA/UAE immigration process for employment visas and Iqama transfers</li><li>Strong candidate-centric skills and experience managing multiple priorities and a high volume of candidate queries.</li><li>Excellent English language communication skills, both written and verbal.</li><li>A positive can-do attitude and approach to responsibilities; demonstrate commitment to the role.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> TITLE: Cash and Voucher Assistance Officer <br> TEAM/PROGRAMME: Gaza Response / Programme Operations LOCATION: Cairo and Alexandria <br> GRADE: 4&nbsp; CONTRACT LENGTH: Until the end of June 2026 <br> <p>CHILD SAFEGUARDING: &nbsp;</p><br> <p>Level 3: The post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p>ROLE PURPOSE: The CVA Officer is leading CVA coordinators and volunteers who are also responsible for delivering quality and timely implementation of the cash &amp; voucher assistance, monitoring the CTP process, coordination, and representation, and, with support from Technical and Operations teams, leading on sectoral assessment on multiple funded project</p><br> <p>The CVA Officer is expected to work closely with the Technical Advisors, MEAL, Operations, Finance, Advocacy &amp; Communications and Safeguarding teams to ensure quality and timely implementation of CVA operations in multiple funded projects in more than one governorate.</p><br> <p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <p>Projects Scope:</p><br> <p>The project targets children, youth, and families affected by the emergency to meet their urgent and basic needs, through provision of multi-sectoral services including cash and voucher assistance. The program is multi-faceted and will require coordination with multiple organizations and actors including local, national, and International NGOs.</p><br> <br> <p>SCOPE OF ROLE:&nbsp;</p><br> <p>Reports to: Senior Operations Officer.</p><br> <p>Dotted line: CVA Specialist &nbsp;&nbsp;</p><br> <p>Supervises: CVA coordinators and volunteers</p><br> <br> <p>KEY AREAS OF ACCOUNTABILITY:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and Lead CVA assessments, in line with SC internal standards and processes, with support from CVA technical advisor: feasibility &amp; risk assessment, CVA risk assessment, market assessments and need &amp; vulnerability assessments.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with other SC thematic areas and other relevant external sector agencies, ensuring assessment findings are documented and that all assessments include a disaggregated analysis of children’s needs and vulnerabilities.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working with the Senior Operations Officer and other key members of the response team to develop CVA sector plans and master budgets and contribute to SC’s overall response objectives.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead on the CVA sector plan revisions and implementation, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, referral pathways, coordination with relevant service providers, and the implementation of international standards and best practices.</p><br> <br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In close collaboration with the Senior Operations Officer and the assistance of the CVA specialist from the sector; design, pilot and supervise the implementation of the cash transfer components of the projects.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that SOPs are maintained up to date and disseminated internally across relevant stakeholders, ensuring that teams are clear about the procedures to follow, the timelines and their roles.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead on the Capacity building for partner NGOs, including ongoing coaching, follow-up, and monitoring of partners’ progress under the guidance of the Senior Operations Officer.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with our Safety and Security Director to develop and implement effective security procedures for our specific cash transfer programming activities, ensuring that these are updated and reviewed at regular intervals and that new programmes are built around safety and security considerations.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the relevant technical advisors and MEAL team to put in place a strong CVA monitoring system including baseline, post-distribution monitoring and endline surveys to monitor and evaluate CVA processes, outputs, and outcomes.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the identified CVA risks are incorporated in the CVA program design and SoPs and that mitigation measures are put in place at program level to reduce such risks to an acceptable level.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure learning from projects feeds into local and global learning and that data and evidence drive operational and technical decision-making for CVA.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that CVA is effectively integrated into Protection programming, notably through effective referral pathways and protocols, appropriate calculation methodologies of transfer values, and the identification and mitigation of risks.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with finance providers so transfers can be done properly and promptly.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with the MEAL team for the management and update of the CVA program database of beneficiaries.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor CVA and humanitarian trends and propose program adaptations in a timely manner when relevant, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, internal/external referral pathways, coordination with relevant service providers, capacity building, and the implementation of international standards and best practices.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop timely programme and donor reports on CVA activities in compliance with internal Save the Children requirements and any relevant external donor requirements.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working closely with the CO teams to identify the CVA staffing needs and support respective recruitment, induction, and training of new staff.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure strong accountability to beneficiaries by putting in place accountability activities, ensuring that feedback from all relevant stakeholders is considered in program design.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the humanitarian minimum standards are maintained in accordance with the Inter-Agency Standing Committees’ recommendations for CVA, the CALP Network, the Sphere Charter and Minimum Standards, and the Core Humanitarian Standards.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Embed counter-fraud and ethical controls in all operational planning, implementation, and monitoring processes.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with donors, legal, and SCI internal controls in program delivery</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with Finance and Counter-Fraud to mitigate operational risks.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct risk assessments for high-value programs and activities.</p><br> <br> <p>BEHAVIOURS (Values in Practice) Accountability:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p>Ambition:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development, and encourages their team to do the same</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; widely shares their personal vision for Save the Children, engages and motivates others</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Future-oriented, thinks strategically and on a global scale.</p><br> <p>Collaboration:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; builds and maintains effective relationships with their team, colleagues, Members, and external partners and supporters</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; values diversity, sees it as a source of competitive strength</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; approachable, good listener, easy to talk to.</p><br> <p>Creativity:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; develops and encourages new and innovative solutions • &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; willing to take disciplined risks. Integrity:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p>QUALIFICATIONS</p><br> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; • &nbsp;&nbsp;&nbsp; Bachelor’s degree in social sciences, development studies or any relevant area</p><br> <br> <p>EXPERIENCE AND SKILLS</p><br> <p>Essential:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 4-5 years of previous relevant experience in cash programming for refugees or migrants.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional experience in partner collaboration and capacity-building</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent drafting, interpersonal, interviewing, and communication skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership experience at a similar job.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Arabic and English, written and spoken is a must.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to work with highly vulnerable groups.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to work effectively within a team and/or individually.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Well-organized with strong time-management skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure and to handle heavy and competitive work effectively.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shares Save the Children’s vision and values.</p><br> <p>Desirable:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and technical knowledge of CVA for Sectoral Outcomes (Protection/Child Protection, Nutrition, Education, Food Security and Livelihood).</p><br> <br> Additional job responsibilities The duties and responsibilities as set out above are not exhaustive, and the role holder may be required to carry out additional duties within the reasonableness of their level of skills and experience. <br> <p>Equal Opportunities&nbsp;</p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p>Child Safeguarding:</p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p>Safeguarding our Staff:</p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p>Health and Safety</p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> JD written by: Project manager Date: August 2026 <br> JD agreed by: Date: <br> Updated By: Date: <br> Evaluated: Date: <br> <br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p>Kraft Heinz is looking for a<b>Customer Logistics Executive</b>to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the<b>Customer Logistics Manager</b>and gain significant exposure to senior stakeholders.</p><br><p>The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including<b>gross sales value, net sales volume, and contribution margin</b>. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.</p><br><p><b>Responsibilities</b></p><br><ul><li>Meet Customer Logistics KPI scores and achieve service level targets</li><li>Deliver products in line with customer service targets to ensure high customer satisfaction</li><li>Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time</li><li>Monitor and coordinate distributor order cycle routines to ensure stock availability</li><li>Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies</li><li>Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues</li><li>Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings</li><li>Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle</li><li>Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders</li><li>Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation</li><li>Collaborate with local, regional, and global teams to create coordinated plans</li><li>Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams</li></ul><p><b>Support in Demand Drivers and Data Visibility</b></p><br><ul><li>Maintain monthly tracking reports for shipment count and other KPIs</li><li>Collaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process</li><li>Contribute to the monthly S&amp;OP executive meeting, addressing issues or discrepancies as needed</li><li>Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans</li><li>Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels</li><li>Collaborate with demand planners and the commercial team to build the most accurate sales forecast</li><li>Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness</li><li>Take responsibility for effective stock and inventory management</li><li>Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory</li><li>Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals</li></ul><p><b>Customer Excellence</b></p><br><ul><li>Establish and maintain positive relationships with customers</li><li>Provide prompt, efficient, and satisfactory responses to customer inquiries</li><li>Identify opportunities to improve the customer experience and provide feedback to relevant teams and departments</li><li>Analyze customer data to identify patterns and insights, and use this information to strengthen customer relationship management strategies</li><li>Work collaboratively with departments such as marketing, sales, logistics, and product development to refine the customer experience journey</li><li>Conduct customer segmentation and develop a customer service strategy for each segment</li><li>Execute Customer KHC Surveys with key strategic customers, analyze results, and implement action plans to close gaps and elevate service levels</li><li>Ensure regular customer meetings are scheduled, including annual top-level meetings, supported by joint dashboards that go beyond internal KPIs to measure service as experienced by the customer and improve customer perception</li><li>Drive joint projects with customers to enhance satisfaction and improve service levels</li><li>Ensure the effective development and documentation of Service Level Agreements with customers</li></ul><p><b>Commercials &amp; Contract Compliance</b></p><br><ul><li>Understand and comply with customer contracts, especially shipment requirements</li><li>Monitor cargo movement from tender phase through delivery in line with contractual agreements</li><li>Ensure adherence to financial regulations within the respective markets</li><li>Manage the end-to-end Letter of Credit (LC) process, including LC draft review, document preparation, coordination with customers for processing, and submission of documentation to the customer’s bank through to payment confirmation</li><li>Develop a strong understanding of international commercial terms</li><li>Ensure that all safety and logistics regulations are strictly followed</li><li>Perform management reporting activities as needed</li><li>Understand business needs across the supply chain</li><li>Act as the single point of contact and primary liaison between Kraft Heinz and the distributor, maintaining regular communication and promptly addressing inquiries, concerns, and escalations</li></ul><p><b>Process Improvement</b></p><br><ul><li>Lead value stream mapping exercises to identify process inefficiencies and resource waste, and implement corrective actions</li><li>Continuously evaluate and improve logistics processes, identifying opportunities for enhancement, automation, and efficiency gains to streamline operations and reduce cost</li><li>Establish and maintain effective governance and standard operating procedures (SOPs) that are current and properly authorized within the designated framework</li></ul><p><b>Experience &amp; Required Skills</b></p><br><ul><li>Bachelor’s degree in supply chain, Finance, or a related field</li><li>1 to 3 years of experience in operations, logistics, or analysis</li><li>Prior experience in an FMCG environment is important</li><li>Excellent analytical skills</li><li>Ability to proactively challenge and advise</li><li>Experience dealing with senior management</li><li>Strong interpersonal, influencing, and communication skills</li><li>Experience developing creative business solutions</li><li>Strong command of English, with the ability to understand and communicate clearly and effectively</li></ul><p><b>Competencies</b></p><br><ul><li>Work as a Team – Live the Power of We</li><li>Work as a Team – Energize Self and Others</li><li>Inspire Excellence – Simplify the Complex</li><li>Inspire Excellence – Move with Speed and Agility</li><li>Navigate Our Future – Define the Destination</li></ul><p><b>What We Offer</b></p><br><ul><li>An ambitious employer that wants the very best for you</li><li>A fast career track that few other companies can match</li><li>A competitive salary and excellent bonus structure above market level</li><li>A permanent contract, because we believe in making big bets on people</li><li>Plenty of room for innovative ideas — if you have a great idea, we want to hear it and help bring it to life</li></ul><u>Location(s)</u>El Tagamoa El Khames Commercial Office<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

<h2><strong>01. The Positions Offered</strong></h2><p>TSA is currently looking for <strong>Junior Quantity Surveyors (Online Measurement Specialists)</strong> to join us. Successful candidates are trained at levels 2, 3 and 4, with the option to progress to level 5 (see section 5)</p><p>&nbsp;<br></p><h2><strong>02. The Work of a Measurement Specialist / Junior Quantity Surveyor</strong></h2><p>At TSA we prepare measurement schedules (bills of quantities) from DWG, PDF and BIM documents. Once trained, you will be expected to:</p><ul><li><p>Understand architectural designs, plans, specifications and related documents, all produced to UK standards.</p></li><li><p>Identify, record and raise any errors, omissions or ambiguities found in those documents.</p></li><li><p>Use specialist measurement and markup software to measure the works, which includes finding, selecting, sorting, ordering, naming and labelling measurements.</p></li><li><p>Make calculations and organise quantities into a standardised format.</p></li><li><p>Produce bills of quantities using standard library descriptions (NRM, SMM7 and CAWS).</p></li><li><p>Check your own work, and respond to the checks carried out by others, using TSA’s quality assurance processes.</p></li></ul><p></p><p>TSA is at a stage of development where we need specialists who, over time, can work with our development teams — developing processes, using and improving our AI tools, and mentoring and training others.&nbsp;</p><ul><li><p>You will be expected to build a deep understanding of the processes behind the work and the decisions they require, and to commit to continuous learning in an environment that is changing quickly.</p></li><li><p>No prior experience of these systems is expected; all of them are taught during training. Because they automate a growing part of the process, more of the work is judgement: interpreting design information, verifying automated output and resolving discrepancies.</p></li></ul><p>&nbsp;<br></p><h2><strong>03. The Training that TSA Provides</strong></h2><p>TSA provides structured online training and assessment, funded entirely by the company. Our specialists have come from a wide range of backgrounds — students, graduates, architects, structural and civil engineers and urban planners — and a few began with no construction knowledge at all.</p><p><strong>Highlights of TSA’s training programme:</strong></p><ul><li><p><strong>You are not asked to pay for training, and you are paid for the time you spend completing it</strong>, whatever the outcome.</p></li><li><p>Our work must comply strictly with UK measurement standards (NRM and SMM7), which are more detailed than standards such as POMI or CESMM. Experienced quantity surveyors join the same programme as those new to the field.</p></li><li><p>Training is delivered online, module by module and tailored to the individual. Each module builds theory first, then practical exercises, and they are assessed.</p></li><li><p>You will not move on to the next module until you have shown the skill level required by the previous one. Future training allowances depend on completing training effectively and showing those skills on live projects.</p></li><li><p>Further training details (subject areas, modules, levels and methods) are available to those selected for interview.</p></li></ul><p>&nbsp;<br></p><h2><strong>04. Benefits to Successful Applicants</strong></h2><ul><li><p><strong>Interesting projects:</strong> a wide range of projects, some of them high profile, designed by leading architectural and engineering practices.</p></li><li><p><strong>A regular supply of work:</strong> up to 50 hours per week, with flexible working hours.</p></li><li><p><strong>Remote working:</strong> the ability to work from your chosen location, with regular monthly payment within 72 hours of invoice.</p></li><li><p><strong>Paid training:</strong> an extensive training programme, free of charge, with trainees paid for the time it takes to complete it.</p></li><li><p><strong>Hands-on experience with AI and automation tools:</strong> you will work with TSA’s own machine-learning systems for document sorting, automated measurement and specification retrieval — experience that is still rare in quantity surveying.</p></li><li><p><strong>Career growth:</strong> advanced skills in communication and bill production, the chance to contribute to TSA’s software and training systems, and to grow into specialist work alongside production — training and mentoring, checking, quality assurance, process development, or contributing to our AI and automation systems.</p></li></ul><p>&nbsp;<br></p><h2><strong>05. Grades and Rates</strong></h2><p>TSA provides training and work across grades 0 to 5. Rates reflect the skill level achieved, from a basic practitioner at the lower end to a high degree of mastery at the upper end:</p><ul><li><p><strong>Grade 0</strong> (Students / Work Experience): $3.00 – $4.00. Undergraduates / Fresh graduates / Internships.</p></li><li><p><strong>Grade 1</strong> (Trainee): $4.00 – $5.00. Workshop and Probation: Learning TSA's measurement standards and systems on real work, under close instruction.</p></li><li><p><strong>Grade 2</strong> (Junior QS — Working under instruction): $5.00 – $6.50. Measuring and billing standard items in one or more NRM sections with guidance, raising RFIs, using TSA's automated tools.</p></li><li><p><strong>Grade 3</strong> (QS — Working independently): $6.50 – $8.00. Measuring and billing a whole NRM section or more without supervision, raising RFIs early, using and developing automated tools, checking the work of others, mentoring and contributing to TSA's Oracles.</p></li><li><p><strong>Grade 4</strong> (Senior QS / Specialist): $7.50 – $10.00. As described at Grade 3 but to an error-free standard. At this level, it would be expected that the senior has completed all relevant training (and has commented on policy), is fully conversant with all automated systems (and is assisting in developing the same). Work at this level will include an element of instructing others and checking their work.</p></li><li><p><strong>Grade 5</strong> (Divisional Leader / Lead Specialist): $8.50 – $15.00. Leading an NRM section/s as sign-off final checker, setting plans and tasks for the team, briefing juniors, leading TSA's automated systems usage and development, Oracle and system development</p></li></ul><p>&nbsp;</p><p>TSA usually pays $3.50 an hour during the workshop and $4.0 an hour during the probation period, for training time and for any work produced, whatever its standard.&nbsp;</p><ul><li><p>After that, most trainees start at grade 2 or 3, and higher for those with more skill or relevant experience.&nbsp;</p></li><li><p>Ideally, we would like to see trainees reach grade 3 or 4 within 12 to 24 months and grade 5 within 24 to 48 months</p></li><li><p>Those working full time usually progress two to three times faster than those working part time.</p></li></ul><p><strong>Work is offered on a self-employed basis, and the rates paid are gross.</strong> TSA pays monthly, within 72 hours of the invoice.</p><p><strong>Advice to Applicants&nbsp;</strong></p><ul><li><p>TSA is looking to recruit from a wide range of candidates who will have different skills and experience. The online application on Wuzzuf assists us in both profiling candidates and determining suitability. We do not expect everyone to be good at everything.</p></li><li><p>&nbsp;If you do not have good English skills (or the will to learn), we will not be able to train you effectively, and you should not apply.</p></li><li><p>You should try to be accurate when answering questions, and it should be remembered that:</p></li><li><p>We will consider candidates who are still studying but do not have experience.</p></li><li><p>TSA is looking for candidates who exhibit a high measure of consistency between what they say and do. If you tell us you are an expert, then that is the basis on which we evaluate you. If you do not have much experience, it is much better to say that.</p></li><li><p>Part of our evaluation process is verifying that we can rely on what candidates tell us.</p></li><li><p>You should complete the application as soon as it is practical. We evaluate on a rolling program, and positions are filled as soon as suitable candidates are identified.</p></li><li><p>Whilst TSA is currently looking to promote women to positions (to improve the gender balance within TSA). TSA is an equal opportunity employer at all levels of the business, and the decisions as to who we work with and the rates we pay are solely based on merit.</p></li></ul><p>&nbsp;</p><p><strong>What Happens Next?</strong></p><p>If we think that you would be suited to the work, we would usually proceed to organise:</p><ul><li><p>An informal chat/interview to address any questions and discuss your suitability for the work</p></li><li><p>Shortlisted candidates are invited to join a <strong>structured workshop</strong> (5-7 days) designed to assess mutual fitness between the candidate and TSA.</p></li><li><p>Shortlisted candidates from workshops are offered full-time roles with a 3-month&nbsp;probation period in which TSA would provide you with more detailed training and work on live projects.</p><p></p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><h2><strong>06. Basic Skills and Abilities Required</strong></h2><p><strong>Essential skills (non-negotiable):</strong></p><ul><li><p>An interest in the work.</p></li><li><p>A strong desire to produce a high standard of work, based on attention to detail.</p></li><li><p>A good level of spoken and written English.</p></li><li><p>Strong communication skills, with the ability to work smoothly with people from different countries and cultures, in English.</p></li><li><p>A proactive approach to learning and to problem solving.</p></li><li><p>Being responsible, reliable and a good manager of your own time.</p></li></ul><p>&nbsp;<br></p><p><strong>Skills for higher grades:</strong></p><ul><li><p>A logical and methodical approach to work.</p></li><li><p>Highly numerate, with the ability to check calculations for errors.</p></li><li><p>The confidence to raise ambiguities or questions with seniors immediately, so that queries are resolved quickly.</p></li><li><p>A strong desire to learn new skills and to improve processes.</p></li></ul><p>&nbsp;<br></p><p><strong>Additional useful skills (helpful but not essential):</strong></p><ul><li><p>The ability to read and understand construction plans, elevations, details and specifications.</p></li><li><p>Knowledge of construction techniques; experience of UK construction methods would be an advantage.</p></li><li><p>The ability to analyse and make sense of documentation.</p></li><li><p>The ability to use CAD software (no design skill or artistic flair is required).</p></li><li><p>Experience of Google Docs, word processing and spreadsheets, and enough IT skill to install software by following our instructions.</p></li></ul><p>&nbsp;<br></p><h2><strong>07. Additional Skills That Add Value</strong></h2><p>Please tell us if you have an interest, experience or skills in these areas, as they may allow you to take on specialist tasks:</p><ul><li><p><strong>Construction skills:</strong> bill production; UK standards and methods of measurement (NRM and SMM7); specialist knowledge such as structural, landscape or drainage; design or specification writing.</p></li><li><p><strong>Software skills:</strong> Bluebeam or other measurement software; BIM modelling; coding or IT software development.</p></li><li><p><strong>Other skills:</strong> project planning, quality assurance, analytical or statistical skills, training others, human resources.</p></li></ul><p>&nbsp;</p><h2><strong>08. Setting Up as an Online Specialist</strong></h2><p>You must have all mandatory equipment in place before your start date, unless another date is agreed in writing. You must hold one of the two specifications below in full: <strong>Specification A (laptop)</strong> or <strong>Specification B (desktop PC)</strong>. Both are equally acceptable, and the figures are a minimum, not a target.</p><ul><li><p><strong>Processor</strong>: Intel i7-4570 3.20 GHz dual-core, or equivalent (both specifications).</p></li><li><p><strong>RAM</strong>: 8 GB (laptop) / 16 GB (desktop PC).</p></li><li><p><strong>Storage</strong>: 256 GB SSD (both specifications).</p></li><li><p><strong>Operating system</strong>: Windows 10 or Windows 11 (both specifications).</p></li><li><p><strong>Primary screen</strong>: 27" at 2560 × 1440 (both specifications).</p></li><li><p><strong>Second screen</strong>: Laptop: the laptop's own screen, 15" or larger, at 1920 × 1080. Desktop PC: 22"–24" at 1920 × 1080.</p></li><li><p><strong>Separate keyboard, mouse and headset with microphone</strong>: Required (both specifications).</p></li><li><p><strong>Internet</strong>: Stable connection (both specifications).</p></li></ul><p>&nbsp;</p><p><strong>Working environment:</strong></p><ul><li><p>A quiet place to work where you will not be interrupted.</p></li><li><p>A stable internet connection and an uninterruptible power supply where the local supply is unreliable.</p></li></ul><p>&nbsp;</p><p><strong>Working hours:</strong></p><ul><li><p>A strong preference for full-time work, although some part-time work is available. UK hours are mostly 09:00 to 17:00 GMT.</p></li><li><p>Part-time candidates need over 24 hours of availability a week and at least four hours a day overlapping UK office hours. More overlapping hours make training far easier and faster.</p></li></ul><p>&nbsp;</p>

About NAGANAGA Architects, Designers & Planners is a leading multidisciplinary consultancy delivering innovative architectural, engineering, and planning solutions across the UAE, Egypt, and Saudi Arabia. Our portfolio spans hospitality, residential, commercial, healthcare, mixed-use, industrial, and large-scale developments. We are committed to technical excellence, innovation, and delivering sustainable engineering solutions that shape the built environment.<br>About the Role NAGA is looking for an MEP BIM Developer to support the growing demand for MEP BIM automation and digital engineering across our projects. The role will focus on developing and maintaining Revit-based automation tools for MEP disciplines, helping improve modelling efficiency, coordination, quality control, standardization, and data workflows. The ideal candidate will combine a strong understanding of MEP systems and Revit/BIM workflows with hands-on software development experience.<br>Key Responsibilities Develop Revit MEP automation tools supporting Mechanical, Electrical, Plumbing, and Fire Protection disciplines. Build, maintain, and enhance Revit add-ins using C#, . NET, WPF, and the Autodesk Revit API. Develop automation solutions for:MEP modelling Routing Equipment and element placement Tagging Schedules Data extraction and validation Support BIM QA/QC and model-health checking through automation and digital workflows. Develop solutions that support clash coordination and model coordination workflows. Support integrations with Autodesk Construction Cloud (ACC) and Navisworks. Work closely with MEP and BIM teams to understand workflow challenges and translate them into practical automation solutions. Test and validate automation tools before deployment. Deploy, document, and provide support for released tools. Maintain and improve existing automation tools based on project and user requirements. Contribute to the standardization and improvement of digital engineering workflows across NAGA projects.<br>Requirements Bachelor's degree in Mechanical or Electrical Engineering, or a related discipline. Strong knowledge of Revit MEP and BIM workflows. Good understanding of MEP systems and engineering workflows. Good knowledge of C# and . NET. Hands-on experience with the Autodesk Revit API. Experience with WPF is preferred. Ability to understand MEP/BIM requirements and translate them into software-based automation solutions.2–5 years of relevant experience is preferred.<br>Preferred Technical Skills Experience with any of the following would be an advantage:Navisworks Autodesk Construction Cloud (ACC) / BIM 360REST APIsSQL / Postgre SQLGit Dynamo Python AI / automation technologies<br>Key Skills Revit MEPBIM Automation Revit APIC#. NETWPFMEP Engineering Digital Engineering BIM QA/QCModel Data Validation Automation & Add-in Development API Integration Problem Solving<br>What We're Looking For We are looking for someone who sits at the intersection of engineering and technology — not simply a BIM modeller and not purely a software developer. The ideal candidate understands how MEP systems are designed and modelled in Revit and can use programming to automate repetitive workflows, improve model quality, and build tools that make BIM teams more efficient.

About the job:<br>Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business solutions provider serving clients across multiple industries. With 5 strategic delivery sites in Egypt and corporate operations spanning the UAE, KSA, and Egypt, the company manages high transaction volumes while maintaining strong service continuity. Atheel CX supports more than 150 clients in 25 industries, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of 20,000 employees. Its multilingual capabilities cover 15+ languages, including Arabic, English, French, German, Spanish, and others, enabling it to support global partners. The company operates under robust quality, security, and operational certifications such as ISO 9001, ISO 27001, ISO 18295, and PCI DSS, reinforcing its commitment to trusted, scalable excellence. Role Description The Lead Opener (real-estate) is a full-time, on-site role based in Qesm El Maadi. The individual in this role will contact and qualify potential real-estate leads via phone, messaging, and digital channels, capturing accurate information and assessing interest and readiness to move forward. Day-to-day responsibilities include maintaining and updating lead databases, scheduling appointments or follow-ups for sales agents, and ensuring smooth handover of qualified leads to the sales team. The Lead Opener will follow scripts and guidelines, handle initial inquiries, provide basic information about real-estate offerings, and document all interactions in the CRM system. The role also involves meeting daily and weekly targets, collaborating with supervisors to improve lead generation strategies, and providing feedback on lead quality and market responses.<br>Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and a professional phone manner. Candidates should possess customer service and relationship-building skills, with the ability to handle objections, answer initial inquiries, and create a positive first impression for potential clients. Candidates should possess sales and lead qualification skills, including basic understanding of real-estate sales cycles, prospecting, and assessing lead interest and suitability. Candidates should possess organizational and data management skills, such as accurate data entry, CRM usage, record-keeping, and time management to handle high call volumes. Candidates should possess problem-solving and adaptability skills, with the ability to work under targets, respond to changing priorities, and follow structured scripts while using sound judgment. Prior experience in real-estate, call centers, telesales, or customer support is highly beneficial. High school diploma or equivalent required; a college degree in Business, Marketing, or a related field is an advantage.<br>If you’re interested, send your CV to: 01115983632<br>Requirements added by the job poster:• Bachelor's Degree• 1+ years of experience in Sales• 1+ years of Real Estate experience

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About The Role</strong><br>You will own the day-to-day execution of statutory audits, regulatory reporting, and financial filings across Thndr's group entities, making sure every deadline is met, every submission is accurate, and every audit and regulator query is driven through to resolution.<br>You'll work closely with the Accounting, Control &amp; Tax Manager, who owns the technical positions and final sign-off, while you take ownership of making the process happen: coordinating auditors, managing PBC requests, preparing statutory accounts and supporting schedules, tracking regulatory deadlines, and maintaining the reconciliations and documentation behind each entity's financials.<br>This is also a build role. As Thndr continues to expand across markets and regulated entities, you'll help create the trackers, templates, working paper standards, and processes that make reporting more reliable and scalable. It suits someone with a strong audit or financial reporting foundation who is comfortable working independently, dealing with ambiguity, and taking ownership beyond a defined checklist.<br><strong><strong>What You'll Do</strong></strong><br><strong>Statutory audits &amp; financial reporting</strong><br>• Support statutory audits across Thndr's group entities, managing timelines, PBC requests, supporting schedules, and day-to-day communication with auditors<br>• Prepare statutory financial statements under IFRS and relevant local accounting standards for review and sign-off<br>• Maintain clear, audit-ready working paper packs and supporting documentation for each entity<br>• Support the resolution of audit adjustments and reporting issues by identifying and addressing root causes<br><strong>Regulatory reporting</strong><br>• Build and maintain a group regulatory reporting tracker covering all entities, filings, deadlines, owners, and status<br>• Prepare regulatory returns, financial filings, and supporting accounting data<br>• Own regulator comments and queries on filed financials, from investigation and response through to closure<br>• Ensure all statutory and regulatory reporting deadlines are tracked and met<br><strong>Reconciliations &amp; reporting controls</strong><br>• Maintain reconciliations between management ledgers and statutory accounts across group entities<br>• Ensure financial statements and reporting balances can be supported and traced back to the underlying trial balance<br>• Identify recurring issues affecting audit quality, reporting accuracy, or regulatory submissions and work with the Finance team to address the root cause<br><strong>Process building &amp; continuous improvement</strong><br>• Build and improve reporting processes, including checklists, templates, trackers, and working paper standards<br>• Document processes and introduce structure where it does not yet exist<br>• Help make each audit and reporting cycle faster, cleaner, and more scalable than the last<br><strong>Tax &amp; cross-functional support</strong><br>• Support tax compliance activities across the group in coordination with the Accounting, Control &amp; Tax team and external advisors<br>• Work closely with internal stakeholders, auditors, regulators, and external advisors across multiple jurisdictions<br>• Proactively follow up on dependencies and unresolved issues to ensure work is driven through to completion<br><strong><strong>What You'll Need</strong></strong><br>• 3-5 years in audit and/or financial reporting, external audit experience is the core requirement<br>• Strong accounting and reporting fundamentals, with genuine command of accounting standards (IFRS; <br><strong>Key outcomes:</strong><br>• Statutory audits across group entities delivered on schedule, with no regulatory filing deadline missed<br>• A live group regulatory reporting tracker, covering every entity, filing and deadline, used<br><strong>Essential skills: </strong><br><strong><br>• Builder mentality - </strong>you see missing process as something to fix, not something to complain about, and you'd rather create the template than ask for one<br>• No task is beneath you; you'll do work below<br><strong>Nice to have:</strong> <br><ul><li>Egyptian Accounting Standards experience</li><li>Financial services, brokerage or fintech experience, or exposure to a regulated entity</li><li>Experience dealing directly with regulators on filed financials</li><li>Multi-entity, multi-currency and cross-border reporting exposure</li><li>Tax compliance exposure (CIT, VAT, WHT) - useful, not required</li><li>Experience implementing or working on an ERP migration</li><li>Arabic</li></ul><strong><strong>Who Are We?</strong></strong><br><strong>Thndr</strong> was founded on a <strong>bold dream</strong> to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we're shaping the future of investing while actively driving the economies we serve by promoting local investment products.<br>History has shown that investing is the single greatest way to build long-term wealth, but before <strong>Thndr</strong>, only a very small percentage of people had access to it due to:<br>High barriers to entry - In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.<br>Irrelevant experience - Catered toward expert traders and financial specialists, therefore alienating the majority of the population.<br>Fragmented offering - Investment products were not gathered in a single, intuitive outlet.<br>We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:<br><strong>5.5 million</strong> app downloads<br><strong>EGP 1B+ average daily traded value</strong> across 2025<br><strong>#1 digital investing platform</strong> in Egypt for the <strong>third consecutive year</strong><br><strong>76% of users are first-time investors</strong><br><strong>40%</strong> of our users come from outside of capital cities and have previously had limited access to financial institutions<br>Building on the success of our core platform, we are continuing to change culture and break down barriers by launching <strong>Rumble</strong>, the subscription-based investment recommendations platform.<br><strong>Rumble</strong> was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry's top experts.<br>Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.<br>At <strong>Thndr</strong>, we're looking for people driven by our mission to help us democratize investing across the MENA region.<br> </div>

ITXPROS is looking for a Customer Support Representative, a customer service advisor who is often a client’s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via Whats App, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.<br>Job Title: Customer Support Representative Job Type: Full-time Supervisor: VP of Customer Support – Customer Support Team Leader Reporting To: VP of Customer Support – Customer Support Team Leader Place of Performance: Office-based (New Cairo).<br>About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery. We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient! At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.<br>Responsibilities:• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.• Follow up on missing items required for the progression of client orders (cases).• Make outbound calls depending on client case requirements.• Build a strong relationship with clients to ensure their satisfaction.• Follow up with clients on surgeries and cases after fulfillment.• Upload files needed for cases from clients’ PCs.• Basic Troubleshooting of planning software.• Monitor case flow and identify show stoppers.• Communicate client needs to the corresponding teams.• Report any issues found by analyzing the workflow, aiming for enhancements.• Learn and understand the products and services that the company provides.• Learn and understand our internal workflow and case life cycle in detail.• Document useful information about technical issues and important insights that could be gathered from discussions with clients.• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Train clients on the company’s workflow and digital tools.<br>Qualifications and Skills:• Fluency in spoken and written English is a must.• Bachelor’s Degree.• 1+ Experience in a Customer Support Role.• Military service exemption or completion.• Time management skills.• Excellent communication skills.• Multitasking.• Attention to detail.• Outgoing and proactive qualities.• Punctuality.• Basic computer and Microsoft Office knowledge.<br>Benefits:• Salary, uncapped commissions, and annual bonuses are paid in US dollars.• Medical and social insurance.• Annual Gym Membership.• Culture - Casual work environment.• Being part of a family of exceptionally talented people.

Title: HR Specialist — Personnel & Payroll<br>Global Advanced for Paints & Chemicals manufactures automotive refinish, car care, wood and industrial coatings under the Royal System brand. We operate three plants in Egypt, employ around 45 people, and supply the Egyptian market and 21 export markets.<br>We are hiring our first dedicated HR person.<br>Read that carefully, because it defines the job. There is no HR department, no team and no assistant. You will do the work yourself, reporting to the Technology & Operations Director.<br>If you are looking for a management role, this is not it. If you want to own a function end to end and build it properly, it is.<br>What you will do, personally<br>- Keep the employee register across three entities and bring it to the standard Law No. 14 of 2025 requires- Draft contracts and handle renewals, amendments, terminations and end-of-service settlements- Go to the insurance office and the labour office yourself. Submit Forms 1, 2 and 6- Prepare monthly payroll with the accounting team: overtime, allowances, deductions, income tax, social insurance and the statutory annual increment- Write our internal regulations (اللائحة الداخلية) and take them through approval- Run attendance, leave and medical insurance- Maintain work-injury and occupational safety records, and handle the reporting obligations that go with a chemical manufacturing site- Handle recruitment for plant, technical and office roles, from posting through onboarding and offboarding- Investigate grievances and disciplinary matters, and document them so they hold up- Produce headcount, turnover and manpower reports for management<br>What we need<br>- Bachelor's degree. Law is an advantage- 4+ years doing personnel and payroll with your own hands- You have personally been to the insurance office and the labour office. Not sent someone, not prepared a file for a manager to submit- Working knowledge of Labour Law No. 14 of 2025, Social Insurance Law No. 148 of 2019, and payroll tax- Experience in manufacturing, construction or another environment with a blue-collar workforce- Strong Excel- Comfortable being the only HR person in the building<br>Useful, not required<br>- Experience across more than one registered entity- Involvement in drafting internal regulations from scratch- HR diploma from AAST, AUC or equivalent- HRIS or ERP experience (Odoo, Oracle, SAP)<br>Details<br>Sunday to Thursday, 08:00 to 16:00. On-site in 6th of October City.<br>Company transport to and from the plant, departing El Hosary Square at 07:25 and Leilat El Qadr Square at 07:35.<br>Social insurance from day one.<br>This role has access to salary and personnel data across all three entities. Confidentiality is a condition of the position.<br>Applicants must have completed, been exempted from, or hold a valid postponement of military service where applicable.<br>To apply<br>Apply through Linked In with your CV.<br>Engineered to Last. Made to Lead.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><strong>JOB PURPOSE</strong><br>To assess the minimum credit acceptance criteria of the assigned products according to the set policies, procedures and guidelines for assessment, evaluating and managing a diverse portfolio of credit facilities, including personal loans, credit cards, overdraft, Auto loans, letter of guarantee “LG”, Mortgage. Also, to conduct analysis of credit applications, ensuring compliance with the established policies and regulatory requirements, and effectively managing the assessment of associated risks.</p><br><p><strong>KEY ACCOUNTABILITIES</strong><br>Description<br>1. Perform detailed assessment of credit applications across various products, including personal loans, credit cards, overdraft, mortgage loans, letter of guarantee "LG", and Mortgage, while ensuring the applications align with the bank's credit policies, acceptance criteria, and regulatory requirements to mitigate risk and support sound credit decisions.<br>2. Handle effectively handle all assigned credit files to achieve productivity targets while adhering to the Turnaround Time of Asset Products, and ensure that each application is processed swiftly while maintaining accuracy and compliance.<br>3. Deliver high-quality results by ensuring thorough review and verification of all documentation, and maintain meticulous attention to detail to ensure precise and reliable credit assessments, thereby supporting informed decision-making.<br>4.Assist in identifying potential risks in relevant loan applications and recommend appropriate risk mitigations, including collateral requirements or adjustments to loan terms.<br>5. Ensure all required documentation is collected and completed accurately, maintaining compliance with internal policies, procedures, and applicable regulations.<br>6. Conduct thorough assessments of loan applications to identify potential fraud indicators, such as discrepancies in documentation, unusual financial patterns, or inconsistencies in borrower information.<br>7. Work closely with business teams, collections teams, and other internal stakeholders to gather necessary information, provide input, and facilitate the credit approval process along with maintaining clear and consistent communication with internal teams and external clients<br>8. Handle customer’s request that requires an exceptional approval by assessing risks and evaluating justifications for non-standard loan structures, and ensure proper documentation and approval processes are followed to maintain compliance and mitigate risks.<br>9. Assess borrowers' capacity to service debt through detailed analysis of cash flow, income, and other financial metrics, ensuring that loan terms are appropriate for the client's financial position.<br>10. Conduct the required document validation along with the needed verification which is considered a mandate perquisite for credit assessment process.<br>11. Accurately input credit application data into both manual and automated systems, including the T24 system, ensuring high data quality for accurate portfolio monitoring, and maintain precise alignment between manual and automated systems to enhance operational efficiency and streamline workflows.<br></p><br><br> <br> <span>Qualifications</span><br><span></span><p><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</strong><br>Qualification<br> Bachelor’s degree of Commerce, Business Administration, Accounting or their equivalent<br> Minimum of 0 to 2 years of experience<br></p><br><p>Skills <br> Good command of Arabic and English languages <br> PC Literate<br> Detail oriented<br> Communication Skills<br> Good command of MS Office applications<br></p><br><br> </div>

<p><strong>1. Process Optimization &amp; Workflow Management</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Streamline Operations: </strong>Analyze and map contemporary jewelry manufacturing workflows (from Jewelry Bench and casting to soldering, plating, and stone-setting) to eliminate structural bottlenecks and reduce total turnaround lead times.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Capacity Planning &amp; Scheduling: </strong>Balance, track, and optimize daily factory production loads to dynamically meet retail boutique stocks, e-commerce fulfillment, and strict seasonal campaign deadlines.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Standard Operating Procedures (SOPs): </strong>Develop, document, and enforce standard work instructions for bench jewelers, artisans, and finishing technicians to achieve absolute design repeatability.</p><p><strong>2. Quality Assurance &amp; Precious Material Control</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Quality Gates: </strong>Establish and govern strict quality control checkpoints throughout the end-to-end production cycle to catch and minimize defects long before final polishing.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Precious Metal Reconciliation: </strong>Implement rigorous tracking systems to monitor fine metal scrap, refining losses, and chemical consumption, ensuring absolute accountability for gold, silver, and brass stocks.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Root Cause Analysis: </strong>Investigate recurring design defects or structural vulnerabilities in finished pieces and implement permanent mechanical or process corrective actions.</p><p><strong>3. Equipment, Maintenance &amp; Safety</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Asset Management: </strong>Oversee the preventive maintenance, calibration, and operational uptime of factory machinery (e.g. induction casting machines, polishing lathes, laser welders, and electroplating tanks).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Safety &amp; Environmental Compliance: </strong>Enforce strict health and safety protocols, specifically covering chemical handling in plating areas, hazardous waste disposal, and micro-particle ventilation systems in polishing rooms.</p><p><strong>4. Costing &amp; Cross-Functional Design Collaboration</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Product Costing &amp; BOM: </strong>Partner intimately with the Design and Finance teams to compile accurate Bill of Materials (BOM), calculating chemical, metal, and labor costs for upcoming collections.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Design for Manufacturing (DFM): </strong>Collaborate with creative designers early in the lifecycle to ensure complex, avant-garde jewelry concepts can be reliably and efficiently mass-produced without compromising artistic integrity.</p><p><strong>Requirements</strong></p><p><strong>Education &amp; Experience</strong></p><p>·&nbsp; <strong>Education: </strong>Bachelor’s degree in Production Engineering, Industrial Engineering, Mechanical Engineering, or a closely related manufacturing discipline.</p><p>·&nbsp;&nbsp;<strong>Experience: </strong>3–5 years of professional experience as a Production, Process, or Industrial Engineer. <em>Experience in jewelry manufacturing is advantageous, but we highly encourage applications from engineers with backgrounds in parallel precision-driven industries.</em></p><p><strong>Technical &amp; Functional Competencies</strong></p><p>·&nbsp;&nbsp;&nbsp;<strong>Methodologies: </strong>Strong operational understanding of Lean Manufacturing, Six Sigma, 5S framework, and Total Productive Maintenance (TPM).</p><p>·&nbsp;&nbsp; <strong>Software Systems: </strong>Proficiency in utilizing ERP/MRP systems for production tracking, routing, and inventory forecasting.</p><p>·&nbsp;&nbsp;&nbsp;<strong>Data Literacy: </strong>Advanced analytical capacity; advanced Excel/Google Sheets modeling skills are strictly required.</p><p></p><p></p>