Document Controller

- 2+ years of employee and performance management experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree or equivalent Responsible for leading day-to-day Outbound operations within the fulfillment center, ensuring safe, efficient, and customer-focused execution across Pick, Pack, Sort, and Ship functions.<br> <br>Lead and develop Area Managers, Process Assistants, and associates to deliver business and operational targets.<br>Own key Outbound KPIs including TPH/UPH, productivity, quality, attendance, labor utilization, CPT adherence, and throughput.<br>Manage shift execution from Start of Shift (SOS) through end-of-shift, ensuring staffing, equipment, volume, and operational readiness.<br>Analyze performance gaps and develop structured root-cause analysis and recovery plans to improve productivity and eliminate recurring losses.<br>Drive labor planning and headcount allocation across P1 P5 shifts based on forecast, capacity, volume, and operational requirements.<br>Partner with Planning, Learning &amp; Development, ACES, RME, WHS, HR, and Transportation to resolve operational constraints and improve end-to-end flow.<br>Own Outbound capacity and peak-readiness initiatives, including throughput planning, capacity modeling, process optimization, and contingency planning.<br>Ensure compliance with Amazon safety standards, standard work, quality requirements, and operational policies.<br>Lead continuous improvement initiatives using Lean, Kaizen, 5S, VSM, and data-driven problem solving to improve efficiency and eliminate waste.<br>Monitor and escalate risks related to CPT misses, TRB, equipment availability, staffing gaps, low APU, backlog, and shipment constraints.<br>Coach and develop associates and leaders through performance management, talent development, succession planning, and structured feedback.<br>Communicate operational performance, risks, and action plans to senior leadership through daily, weekly, and monthly business reviews.<br>Build a high-performing culture focused on Safety, Customer Obsession, Operational Excellence, and Leadership Principles.<br> <br><b>Key job responsibilities<br></b>Lead end-to-end Outbound operations across Pick, Pack, Sort, and Ship, ensuring safe and efficient shift execution.<br>Own key operational KPIs including TPH/UPH, productivity, quality, labor utilization, attendance, CPT adherence, and throughput.<br>Plan and optimize labor deployment, headcount allocation, and shift staffing based on forecast, volume, and capacity.<br>Lead daily performance management, identify gaps, conduct root-cause analysis, and implement recovery actions.<br>Drive continuous improvement and Lean initiatives to improve productivity, reduce waste, and optimize operational flow.<br>Ensure SOS readiness, equipment availability, process compliance, and standard work across Outbound functions.<br>Partner with WHS, RME, Planning, L&amp;D, HR, ACES, and Transportation to resolve operational constraints and improve end-to-end performance.<br>Lead peak and capacity-readiness planning, including throughput modeling, capacity assessments, and contingency planning.<br>Develop and coach frontline leaders and associates, driving performance, engagement, talent development, and succession planning.<br>Monitor and proactively manage operational risks including CPT misses, TRB, backlog, low APU, staffing gaps, and equipment constraints.<br>Present performance trends, business risks, and improvement plans to senior leadership through structured business reviews.<br>Maintain a strong culture of Safety, Customer Obsession, Operational Excellence, and continuous improvement.<br> <br>A day in the life<br>Review daily volume, forecast, capacity, staffing, and operational priorities before SOS.<br>Conduct SOS readiness checks covering HC, attendance, labor allocation, equipment, backlog, and process readiness.<br>Monitor Outbound performance across Pick, Pack, Sort, and Ship throughout the shift.<br>Track key metrics including TPH/UPH, CPT adherence, productivity, quality, backlog, and labor utilization.<br>Reallocate labor and resources based on real-time volume, performance, and operational constraints.<br>Conduct floor walks and engage with Area Managers, Process Assistants, and associates to identify and resolve barriers.<br>Review performance gaps and implement real-time corrective actions to protect throughput and customer commitments.<br>Monitor CPT, TRB, backlog, APU, equipment availability, and shipment risks, escalating issues when required.<br>Review attendance, indirect hours, training impact, and labor dilution against the plan.<br>Coach and provide feedback to frontline leaders and associates on performance, standard work, and leadership behaviors.<br>Coordinate with Planning, RME, WHS, L&amp;D, HR, ACES, and Transportation on operational issues and dependencies.<br>Complete end-of-shift performance review, document gaps and root causes, and define follow-up actions for the next shift.<br><br><p><strong>Desired Candidate Profile</strong></p>- 1+ years of performance metrics, process improvement or lean techniques experience<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

About the job We are hiring experienced and motivated Travel Advisors to join our growing team. If you have strong French communication skills, experience handling customer interactions, and knowledge of GDS systems and flight bookings, we'd love to hear from you. Responsibilities:• Handle inbound customer chats and calls professionally and efficiently• Assist clients with flight reservations, modifications, cancellations, and travel inquiries• Use GDS systems to search, book, and manage flight itineraries• Provide excellent customer service and travel solutions• Resolve customer concerns while maintaining high service standards• Accurately document customer interactions and booking details Requirements:• Fluent French communication skills (spoken and written)• Previous experience in travel, airline, or customer support is preferred• Hands-on experience with GDS systems (Amadeus, Sabre, Galileo, or similar)• Strong knowledge of flight booking processes• ⁠Ability to work rotational and overnight shifts• Good problem-solving and multitasking skills• Professional attitude and customer-focused mindset Qualifications:• Experience handling international clients• Background in travel operations or airline support• Ability to work in a fast-paced environment What we offer:• Competitive salary package• Career growth opportunities• Professional work environment• Training and development support

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Octopus by RTG</strong><br>Octopus by RTG is the tech hiring and outsourcing arm of <strong>Robusta Technology Group</strong>, dedicated to connecting exceptional tech talent with top-tier organizations across the <strong>MENA, GCC, Europe, the US, and Canada</strong>. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to <strong>empower growth, innovation, and excellence</strong> by matching the right talent with the right opportunities.<br><strong>Key Responsibilities</strong><br><ul><li> Lead and support customer journey mapping exercises for a financial services client. </li><li> Collaborate with senior stakeholders to gather, analyze, and document business and user requirements. </li><li> Translate business needs into clear functional requirements and actionable insights. </li><li> Work closely with CRM and Martech teams to align business objectives with technical capabilities. </li><li> Support workshops, stakeholder interviews, and documentation efforts throughout the engagement. </li></ul><br><strong>Requirements</strong><br><strong>Experience</strong><br><ul><li> 5-7 years of solid, relevant experience as a Business Analyst. </li></ul><br><strong>Industry Knowledge</strong><br><ul><li> Strong familiarity with the <strong>financial services industry</strong>. </li></ul><br><strong>Technical Exposure</strong><br><ul><li> Hands-on experience working with <strong>CRM</strong> and <strong>Martech platforms</strong>. </li></ul><br><strong>Soft Skills</strong><br><ul><li> Proactive, collaborative, and approachable. </li><li> Strong stakeholder management and communication skills. </li><li> Ability to work effectively in fast-paced, client-facing environments. </li></ul><br> </div>

<p>DEADLINE FOR APPLICATIONS 8 September 2026-23:59-GMT+02:00 Eastern European Standard Time (Cairo) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Special Assistant to the Country Director TYPE OF CONTRACT: International Consultant Level I DUTY STATION (City, Country): Cairo, Egypt DURATION: 11 months (extendable, subject to funding availability and successful performance) This vacancy is being recruited under the international consultant modality. Eligibility and selection will be assessed in accordance with WFP's consultant recruitment provision. ACCOUNTABILITIES: Under the overall supervision of the Country Director and in close coordination with the Deputy Country Director, the consultant will: Prepare strategic briefing materials, talking points, analytical notes, presentations, and background papers for senior management engagements. Analyze and synthesize information from programme, operations, partnerships, and support units to facilitate strategic decision-making. Coordinate the preparation, organization, and follow-up of leadership meetings, donor engagements, strategic discussions, and senior management missions. Draft meeting summaries, decision notes, action trackers, executive correspondence, and management updates. Support corporate reporting requirements, including Country Strategic Plan reporting, annual reporting exercises, donor updates, Global HQ requests and taskings. Facilitate cross-functional coordination across programme, operations, partnerships, and support functions to ensure timely delivery of high-quality inputs and coherent organizational messaging. Document key findings, recommendations, and lessons learned from field visits, strategic missions, coordination engagements, and stakeholder consultations. Contribute to strengthening knowledge management, information management, and internal communication practices within the Country Office. Provide ad hoc analytical, coordination, and executive support services to the Country Director and Deputy Country Director as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Advanced university degree (Master's degree or equivalent) in International Relations, Political Science, Public Policy, Economics, Development Studies, Business Administration, International Development, or another relevant field. Alternatively, a first university degree with an additional two years of relevant professional experience beyond the minimum experience requirement may be accepted in lieu of an advanced university degree.</p><p>Experience: At least three years of progressively responsible professional experience in strategic planning, programme management, development cooperation, humanitarian operations, policy analysis, partnerships, executive support, or related fields. Experience working with international organizations, United Nations agencies, government institutions, development partners, NGOs, or other relevant stakeholders. Demonstrated experience supporting senior-level decision-making through strategic analysis, coordination, reporting, or advisory functions. Proven experience preparing high-quality reports, briefing notes, presentations, and strategic communication products. Experience coordinating across multidisciplinary teams and managing competing priorities in a dynamic environment.</p><p>Knowledge &amp; Skills</p><ul><li>Excellent analytical, conceptual, and problem-solving skills.</li><li>Strong drafting and communication skills, with the ability to synthesize complex information into concise and actionable recommendations.</li><li>Excellent stakeholder engagement, coordination, and relationship management skills.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work independently and exercise sound judgement when handling sensitive information.</li><li>Advanced proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Outlook.</li><li>Knowledge of Artificial Intelligence (AI) tools and applications is desirable.</li></ul><p>Languages:</p><ul><li>Professional working proficiency in English (oral and written) is required, with demonstrated ability to draft high-quality reports, briefing notes, and correspondence.</li><li>Knowledge of Arabic is desirable.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Octopus by RTG</strong><br>Octopus by RTG is the tech hiring and outsourcing arm of <strong>Robusta Technology Group</strong>, dedicated to connecting exceptional tech talent with top-tier organizations across the <strong>MENA, GCC, Europe, the US, and Canada</strong>. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to <strong>empower growth, innovation, and excellence</strong> by matching the right talent with the right opportunities.<br><strong>Key Responsibilities</strong><br><ul><li> Lead and support customer journey mapping exercises for a financial services client. </li><li> Collaborate with senior stakeholders to gather, analyze, and document business and user requirements. </li><li> Translate business needs into clear functional requirements and actionable insights. </li><li> Work closely with CRM and Martech teams to align business objectives with technical capabilities. </li><li> Support workshops, stakeholder interviews, and documentation efforts throughout the engagement. </li></ul><br><strong>Requirements</strong><br><strong>Experience</strong><br><ul><li> 5-7 years of solid, relevant experience as a Business Analyst. </li></ul><br><strong>Industry Knowledge</strong><br><ul><li> Strong familiarity with the <strong>financial services industry</strong>. </li></ul><br><strong>Technical Exposure</strong><br><ul><li> Hands-on experience working with <strong>CRM</strong> and <strong>Martech platforms</strong>. </li></ul><br><strong>Soft Skills</strong><br><ul><li> Proactive, collaborative, and approachable. </li><li> Strong stakeholder management and communication skills. </li><li> Ability to work effectively in fast-paced, client-facing environments. </li></ul><br> </div>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide consultative, innovative services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Legal Chat & Email Support Agent – English speakers is a full-time, on-site role based in El Abasia El Qeblia. In this position, the agent responds to customer inquiries related to legal topics via chat and email, ensuring clear, accurate, and compliant information is provided. Daily tasks include reviewing customer requests, analyzing issues, and offering appropriate guidance or escalation according to established procedures. The agent maintains detailed records of interactions, follows up on open cases, and collaborates with other teams to resolve complex issues. The role also involves meeting performance and quality targets, supporting continuous improvement, and upholding ETISAL International’s service standards. Qualifications Bachelor’s degree in Law, Legal Studies, Business Administration, or a related field. Good knowledge of legal and corporate terminology. English proficiency: B1+ to B2 level or higher; fluent English . Good written and verbal communication skills in English and Arabic. Strong translation and document-writing skills. Basic understanding of contracts, NDAs, corporate resolutions, and meeting minutes. Good organizational skills and attention to detail. Ability to manage, organize, and archive legal documents and records. Proficiency in Microsoft Office, especially Word, Excel, Outlook, and Teams. Ability to work with ticketing systems and ERP platforms; experience with Zoho Desk is an advantage. Ability to handle multiple tasks, maintain trackers, and meet deadlines. Previous experience in legal administration, legal support, or a corporate environment is preferred. Ability to work under supervision while maintaining accuracy and confidentiality. Ability to work on-site in El Abasia El Qeblia, handle shift-based schedules, and maintain reliability and punctuality.

Company Description We are a trusted house-buying company have successfully closed over a thousands of real estate transactions since 2017. Our reputation is built on offering competitive prices, maintaining high standards of professionalism, and operating with integrity in every deal. We focus on providing a smooth, transparent experience for property sellers and creating win–win solutions. Dozens of positive online reviews and testimonials highlight our reliability and confirm our standing as legitimate house buyers in both states. Role Description This full-time remote Real Estate Sales Representative role focuses on sourcing, evaluating, and managing residential property acquisitions in the US. Day-to-day responsibilities include contacting potential sellers, conducting needs assessments, presenting offers, and guiding clients through the sales process from initial inquiry to closing. The role involves maintaining detailed records of leads and transactions, collaborating with internal teams to ensure accurate property valuations, and following company processes and compliance guidelines. The representative will also nurture long-term relationships, provide responsive customer service, and support continuous improvement of sales strategies and scripts. Qualifications Strong customer-facing skills, including Customer Service and the ability to build trust and rapport with property owners. Knowledge of Real Estate and Real Property principles, including basic valuation, contracts, and transaction processes. Active or eligible Real Estate License in Pennsylvania and/or Florida, or willingness to obtain one as required. Proven Sales skills, including lead qualification, negotiation, and closing transactions. Excellent verbal and written communication skills and the ability to conduct sales calls and virtual meetings. Comfort with remote work, including using CRM software, online communication tools, and digital document systems. Strong organizational skills, attention to detail, and ability to manage multiple leads and deals simultaneously. Prior experience in real estate acquisitions, investments, or related fields is a plus.<br>Salary and Hours:$18200 USD per year base salary plus commissions. First year total expectations $50,000-$80,000 USD. High performers make 6 figures.<br>Monday through Friday 10am to 6pm EST (New York time) is mandatory.<br>Excellent English is Mandatory<br>This is a Work From Home position.<br>If we like your CV, you'll be invited to complete an Ai interview.

Company Description El-Bedihy & Co. is a professional real estate and legal consultancy company based in Hurghada, Egypt, serving local and international clients across the Red Sea region. The company offers legally verified properties in Hurghada, Sahl Hasheesh, Makadi Bay, El Gouna, and other prime destinations, including holiday homes, investment apartments, luxury villas, and commercial properties. Known for transparency, honesty, and legal security, El-Bedihy & Co. provides comprehensive support through legal consultations, document verification, and ongoing guidance to protect client investments. With a no-commission policy on property purchases and a multilingual team experienced in working with expats, investors, and first-time buyers, the company aims to make property buying in Egypt easy, secure, and profitable. All projects are legally registered and managed with high ethical standards. Role Description This is a full-time, on-site Real Estate Agent role based in Hurghada. The Real Estate Agent will support clients in buying, selling, and investing in residential and commercial properties across Hurghada and the wider Red Sea region. Daily responsibilities include conducting property viewings, managing client inquiries, providing market insights, and preparing offers and sales documentation in close coordination with the legal team. The role also involves maintaining accurate listings, building long-term client relationships, and ensuring all transactions comply with local regulations and company policies. The Real Estate Agent will collaborate with colleagues to deliver transparent, legally secure, and customer-focused service throughout the property transaction process. Qualifications Candidates should possess a valid Real Estate License and a strong understanding of local real estate regulations and compliance. Candidates should possess Real Estate and Real Property knowledge, including property valuation, market trends, and investment principles. Candidates should possess Sales and Customer Service skills, with the ability to negotiate, build trust, and manage client relationships effectively. Relevant experience in residential and commercial property transactions, preferably in the Hurghada or Red Sea region. Strong communication skills, with the ability to work with international clients; multilingual abilities are an advantage. High level of integrity, attention to detail, and commitment to transparent, legally secure processes. Ability to work on-site, manage a flexible schedule, and travel within Hurghada and nearby areas as needed.

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

Application Deadline: 24 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>The incumbent in the position is responsible for managing the Travel & Trade market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade.<br><br>Key Responsibilities<br><br>Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager Rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately.<br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br> To fill this position the candidate must have:Two (2) years experience in a Sales position, preferably in a 4/5 star hotel. Planning/organisation Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSETo ensure effective business unit compliance by proactively communicating with customers to clarify requirements, collect and validate documentation, support regulatory obligations, and facilitate timely resolution of customer inquiries in line with internal policies and regulatory standards.<br>JOB DUTIES AND RESPONSIBILITIES1- Proactively contact customers via phone, email, or other approved channels to: Request additional information or documentation, Clarify details related to their submissions, applications, or requests.2- Review customer-provided documents for accuracy, completeness, and compliance with required standards.3- Collaborate with internal departments (e.g., Compliance, Operations, Customer Support) to resolve issues or clarify requirements.4- Maintain accurate and detailed records of all customer interactions and documentation received.5- Ensure timely follow-up to keep processes moving efficiently.6- Handle sensitive information with discretion and adhere to data privacy and protection policies.7- Identify recurring customer pain points and escalate as appropriate for process improvements.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEExcellent communication skills, both written and verbal. Good command of English, both written and spoken. Strong attention to detail and ability to review documents for completeness and accuracy. Good organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer service experience preferred; experience in FCC (AML, Sanction, KYC). Familiarity with CRM systems or document management tools is an advantage. Analytical and problem-solving skills - Expert. Collaboration & team skills; with a focus on cross-group collaboration - Expert. Data driven decision making - Expert.<br>Qualifications and Education Work Experience<br><br>Bachelor’s degree in business, Finance, Law, or a related field. Minimum of 5+ years’ experience in Compliance, Customer Due Diligence, Customer service, or a related banking/financial services role.

Senior HV Substation Engineer – Primary Design<br> Location: Egypt Company: Synergy STS Sector: Energy | Transmission & Distribution | Grid Infrastructure<br>Synergy STS is expanding its Grid & Energy Infrastructure engineering capability as part of our continued development of engineering delivery services for international energy and infrastructure assignments. We are looking for an experienced Senior HV Substation Engineer – Primary Design to join our growing engineering team.<br>Key Responsibilities Engineering and design of HV/EHV substations, including AIS and GIS installations. Development and review of Single Line Diagrams, substation layouts and equipment arrangements. Busbar configuration and technical selection of HV equipment. Preparation and review of technical specifications and datasheets for transformers, switchgear, circuit breakers, disconnectors, CTs, VTs, surge arresters and associated equipment. Earthing and lightning protection design coordination. Cable sizing, cable schedules and interface coordination. Preparation and review of equipment layouts, sections and engineering drawings. Technical bid evaluation and vendor-document review. Coordination with protection, control, civil, structural and other engineering disciplines. Participation in design reviews and technical coordination with international project teams.<br>Candidate Profile B. Sc. in Electrical Engineering. Minimum 5 years of relevant experience in HV substations, transmission or utility projects. Strong practical experience with 132 k V and above is highly preferred. Experience with AIS and/or GIS substations. Experience working with engineering consultants, utilities, OEMs or major EPC contractors is highly valued. Familiarity with IEC standards and international engineering practices. Experience with Auto CAD is required; Revit/BIM experience is an advantage. Strong technical documentation and English communication skills. Ability to work independently within multidisciplinary and geographically distributed project teams.<br>What We Are Looking For We are particularly interested in engineers who have participated in real international substation projects and can take ownership of engineering deliverables rather than simply execute individual drawing tasks. Synergy STS is building a scalable engineering team capable of supporting complex energy and grid-infrastructure projects internationally. How to Apply Interested candidates are invited to apply directly through Linked In or send their CV to:hr@synergy-sts.comPlease mention:Senior HV Substation Engineer – Primary Designin the email subject line. International project experience is strongly preferred. Only shortlisted candidates will be contacted.#Synergy STS #Hiring #Electrical Engineering #Substation #High Voltage #HV #EHV #Transmission #Grid Infrastructure #Energy #Engineering Jobs #Egypt Jobs

Application Deadline: 24 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>The incumbent in the position is responsible for managing the Travel & Trade market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade.<br><br>Key Responsibilities<br><br>Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager Rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately.<br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br> To fill this position the candidate must have:Two (2) years experience in a Sales position, preferably in a 4/5 star hotel. Planning/organisation Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering

<p>The MEL Manager leads the design and delivery of Coptic Orphans' monitoring, evaluation, and learning (MEL) function across all programs in Egypt. Reporting to the International Programs Director, the incumbent builds coherent MEL systems that strengthen programs and generate credible evidence of the change Coptic Orphans creates for the children and communities it serves.</p><p><strong>Essential Functions and Responsibilities</strong></p><p><strong>MEL Strategy and System Design</strong></p><ul><li>Serve as Coptic Orphans' technical lead for MEL, personally carrying the function in its first phase and building it into a staffed unit as the portfolio and evidence requirements grow.</li><li>Design, document, and roll out a unified organization-wide MEL framework covering all programs, aligned with Coptic Orphans' strategic objectives and recognized international standards.</li><li>Develop and maintain theories of change, logframes, and results frameworks for each program, with a standard indicator system (PIRS, IPTT, and data-flow maps) that tracks performance consistently and aggregates it to organizational level.</li><li>Develop MEL plans and standard operating procedures, ensuring MEL is planned and resourced from the design stage of every program and proposal.</li></ul><p><strong>Monitoring, Data Systems, and Technology</strong></p><ul><li>Lead routine performance and results monitoring across all programs, designing data-collection tools and sampling approaches, and administering data management systems so data are captured, cleaned, stored, and disaggregated in a timely and structured manner.</li><li>Institute data-quality assurance, including routine data-quality assessments and verification, so that data meet standards of validity, reliability, precision, integrity, and timeliness.</li><li>Analyze quantitative and qualitative data into clear, timely dashboards and reports, and continuously improve MEL tools, including mobile data collection, automated dashboards, and the responsible use of analytics and AI.</li></ul><p><strong>Evaluation, Research, and Impact Measurement</strong></p><ul><li>Plan and manage baseline, midline, endline, and impact evaluations across the portfolio, including terms of reference, evaluation design, and commissioning and managing external evaluators.</li><li>Design and oversee qualitative research (in-depth interviews, focus-group discussions, and participatory methods) and outcome measurement over the short, intermediate, and long term.</li><li>Ensure the ethical conduct of all data collection and research, including informed consent, child safeguarding, data protection, and confidentiality.</li></ul><p><strong>Learning and Adaptive Management</strong></p><ul><li>Facilitate learning events - quarterly program reviews and lessons-learned workshops - and ensure agreed actions are captured in action trackers and followed through.</li><li>Synthesize evidence into learning products (briefs, case studies, and success stories) and support the International Programs Director with data and analysis for strategic decision-making.</li></ul><p><strong>Reporting</strong></p><ul><li>Produce timely, accurate, and evidence-based program performance reports (routine monitoring updates, quarterly and annual performance reports, management reports, and results dashboards) that track progress against targets and make results visible to program teams and leadership.</li><li>Turn data into clear, actionable insight, presenting trends and disaggregated results, and giving decision-makers timely evidence and recommendations to adjust and improve programs.</li><li>Ensure MEL practice and reporting meet international standards such as that of institutional donors, multilateral organizations, and foundations, and support proposals with logframes, indicators, and MEL plans.</li></ul><p><strong>Capacity Building and Coordination</strong></p><ul><li>Build the MEL capacity of program staff and field teams through training, coaching, and tools; and, as the function grows, provide technical leadership, supervision, and mentoring to MEL staff and focal points across programs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Education, Experience, Knowledge, and Skills</strong></p><ul><li>Bachelor's degree in social sciences, economics, statistics, development studies, public policy or a related field; with additional relevant experience and a recognized M&amp;E/MEL certification; a Master's degree is a plus.</li><li>A minimum of 8 years of progressive M&amp;E/MEL experience in the international development or humanitarian sector, including managing an M&amp;E/MEL unit or independently carrying the full M&amp;E function for an organization or major program(s).</li><li>A proven track record of delivering MEL to the standards of major institutional donors and international development organizations (e.g. USAID- or World-Bank-funded projects, UNICEF, Save the Children, or comparable organizations).</li><li>Hands-on expertise designing theories of change, logframes, results frameworks, and indicator systems, and leading baseline, midline, endline, and impact evaluations.</li><li>Strong quantitative and qualitative data-analysis skills, with statistical and qualitative software (e.g., SPSS, Stata, R, or NVivo), digital data-collection platforms (e.g., KoboToolbox, ODK, or SurveyCTO), and data-visualization tools (e.g., Power BI or Tableau).</li><li>Excellent written and spoken English and Arabic, including the ability to present data and evidence clearly to diverse audiences.</li></ul><p><strong>Travel and Working Requirements</strong></p><ul><li>Typical office environment: sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.</li><li>Travel throughout Egypt of up to approximately 30% of the time, plus occasional international travel for training, conferences, or donor engagement.</li><li>Flexibility to work outside official hours and on weekends as needed.</li></ul>

Senior HV Substation Engineer – Primary Design<br> Location: Egypt Company: Synergy STS Sector: Energy | Transmission & Distribution | Grid Infrastructure<br>Synergy STS is expanding its Grid & Energy Infrastructure engineering capability as part of our continued development of engineering delivery services for international energy and infrastructure assignments. We are looking for an experienced Senior HV Substation Engineer – Primary Design to join our growing engineering team.<br>Key Responsibilities Engineering and design of HV/EHV substations, including AIS and GIS installations. Development and review of Single Line Diagrams, substation layouts and equipment arrangements. Busbar configuration and technical selection of HV equipment. Preparation and review of technical specifications and datasheets for transformers, switchgear, circuit breakers, disconnectors, CTs, VTs, surge arresters and associated equipment. Earthing and lightning protection design coordination. Cable sizing, cable schedules and interface coordination. Preparation and review of equipment layouts, sections and engineering drawings. Technical bid evaluation and vendor-document review. Coordination with protection, control, civil, structural and other engineering disciplines. Participation in design reviews and technical coordination with international project teams.<br>Candidate Profile B. Sc. in Electrical Engineering. Minimum 5 years of relevant experience in HV substations, transmission or utility projects. Strong practical experience with 132 k V and above is highly preferred. Experience with AIS and/or GIS substations. Experience working with engineering consultants, utilities, OEMs or major EPC contractors is highly valued. Familiarity with IEC standards and international engineering practices. Experience with Auto CAD is required; Revit/BIM experience is an advantage. Strong technical documentation and English communication skills. Ability to work independently within multidisciplinary and geographically distributed project teams.<br>What We Are Looking For We are particularly interested in engineers who have participated in real international substation projects and can take ownership of engineering deliverables rather than simply execute individual drawing tasks. Synergy STS is building a scalable engineering team capable of supporting complex energy and grid-infrastructure projects internationally. How to Apply Interested candidates are invited to apply directly through Linked In or send their CV to:hr@synergy-sts.comPlease mention:Senior HV Substation Engineer – Primary Designin the email subject line. International project experience is strongly preferred. Only shortlisted candidates will be contacted.#Synergy STS #Hiring #Electrical Engineering #Substation #High Voltage #HV #EHV #Transmission #Grid Infrastructure #Energy #Engineering Jobs #Egypt Jobs

Job Description<br><br>Purpose of Role:<br><br>Lead and expand government-facing business development in Egypt, targeting outsourced technology and citizen-services contracts — particularly visa processing, passport/ID issuance, consular and attestation services — by building and sustaining relationships within Egyptian government bodies, most critically the Ministry of Foreign Affairs (MOFA) and Ministry of Interior.<br><br>Key Responsibilities:<br><br>Identify, pursue, and close new government partnership and outsourcing opportunities across Egyptian ministries and agencies Own the full deal lifecycle: opportunity mapping, RFP/tender response, commercial negotiation, and contract closure Build and maintain senior-level relationships with MOFA, Ministry of Interior, and adjacent regulatory/security bodies Position the company's technology and digital services capability (e.g., document processing platforms, biometric capture, e-visa/e-passport systems, data security compliance) as a credible government partner Navigate Egypt's public procurement, security clearance, and data sovereignty requirements Collaborate with legal, compliance, and technical delivery teams to structure bankable, compliant proposals Represent the company at government forums, embassy events, and industry conferences in Egypt<br><br>Requirements<br><br>Experience:<br><br>12-15+ years in business development / commercial leadership, with at least 5 years at GM or senior director level Proven track record originating and closing large-scale contracts with the Egyptian government — specifically MOFA and/or Ministry of Interior Background in technology, IT services, or digital government/e-governance solutions (software, systems integration, digital identity, biometrics, or BPO/outsourcing for public sector) Experience navigating Egyptian public tender processes, security vetting, and government procurement cycles<br><br>Relationships & Network:<br><br>Active, current relationships with decision-makers inside MOFA and/or Ministry of Interior (not lapsed or historic contacts) Familiarity with Egypt's broader public sector digital transformation agenda and key stakeholders (e.g., Ministry of Communications and Information Technology, ministries running national ID/e-services programs)<br><br>Skills:<br><br>Government relations and public-sector deal structuring Consultative/enterprise sales for technology or managed-services contracts Fluent Arabic and English (essential — contract and relationship work will be in both) Strong grasp of data protection, cybersecurity, and sovereignty requirements relevant to government IT contracts<br><br>Profile Fit:<br><br>Egyptian national or long-term Cairo-based executive with established local standing preferred Comfortable operating in a matrixed regional structure, reporting into a Middle East & Africa BD leadership function High integrity and discretion given the sensitivity of government/security-adjacent engagements

Company Description Cosmofun is an entertainment operator offering arcades, interactive games, physical activity games, and educational games under multiple brands and locations for guests of all ages. The company focuses on delivering fun, safe, and engaging experiences through venues such as Cosmocity, Play by Cosmocity, and Pop Up by Cosmocity in Lebanon, and Cosmocity and Monkey Maze in Egypt. Management and staff are committed to continuous improvement in service quality, reliability, and customer service excellence. Cosmofun invests in resources and international best practices to maintain high technical and operational standards and ensure a safe environment for both visitors and team members. The company maintains an active presence across digital platforms to connect with guests and promote its entertainment offerings.<br>Role Description The Technician is a full-time, on-site role based in Arab El Sheikh Zayed. This role is responsible for the installation, operation, and maintenance of arcade machines, interactive games, and physical activity equipment to ensure a safe and enjoyable experience for guests. Day-to-day tasks include diagnosing and repairing technical issues, performing routine inspections and preventive maintenance, and calibrating equipment and game settings. The Technician will collaborate with operations and customer service teams, respond to equipment-related incidents promptly, and document maintenance activities in accordance with company procedures. The role also involves following safety standards, supporting venue openings or events, and helping implement improvements in technical operations.<br>Qualifications<br> Technical and mechanical skills for installing, troubleshooting, and maintaining arcade, interactive, and physical activity equipment. Basic electrical and electronic skills for diagnosing faults, replacing components, and ensuring safe operation of powered equipment. Operational and safety skills, including adherence to safety protocols, equipment inspection routines, and incident reporting procedures. Customer-focused skills, such as clear communication with guests and staff, professional behavior, and a service-oriented attitude. Organizational skills for documenting maintenance work, managing tools and spare parts, and following schedules and checklists. Ability to work on-site in Arab El Sheikh Zayed, including availability for shifts, weekends, and holidays as required. Previous experience in entertainment venues, amusement parks, or similar technical roles is an advantage. Relevant technical diploma or certification in electronics, mechanics, or a related field is preferred.

JOB PURPOSEAchieving ASG Quality objectives by supervising quality control systems to ensure meeting ASG products Quality standards through continuous concerns resolution and proper management of changes.<br><br>Responsibilities Reviews, confirm quality control Ramp-up Activity Plan and implementation conformance with ASG Quality requirements to ensure achievement of quality targets Supervises manufacturing areas inspection and containment activities and leads quality control staff to achieve desired product(s) quality Acts with quick response to customer complaints and takes the necessary countermeasures that prevent recurrence Leads/collaborates with other functions teams in troubleshooting activities, using suitable troubleshooting methods to identify the root cause(s) of the concern(s) and ensures implementation of proper countermeasures for them Verifies, validates countermeasures implementation and performs recurrence prevention audits concerns countermeasures. Plans and conduct Process Audits using standard process audit tools to ensure compliance with ASG quality requirements Reports to Head of QHSSE all quality issues on a (daily, weekly, monthly) basis Analyzes quality performance for each quarter/year and develops quality improvement plans for critical Mini-Companies based on that analysis Prepares target setting proposals to Head of QHSSE for revision and approval Prepares monthly quality performance report(s) and presents it in quality meetings to share Mini-Companies quality key Performance Indicators (KPIs) achievement and progress of countermeasures Follows up reports issuance and closure for quality concerns by utilizing control/tracking sheets to ensure quick response for quality concerns Evaluates performance of quality control staff through layered audits and observation. Develops customized training plans for quality control staff, approves them from Head of QHSSE and performs these training plans Collaborates With Head of QHSSE to set plans and initiatives to improve process quality Leads process improvement initiatives in shop floor Commits with quality and safety policies and regulations and Monitors’ commitment of quality control staff with them Follows up proper preservation of measuring tools and ensures commitment with calibration plans Regulates documents control and ensures proper document preservation<br>EXPERIENCE+6 years of experience in a quality control and assurance or engineering role, preferably in a multinational manufacturing organization.<br>EDUCATIONB. Sc. in relevant Engineering degree, Industrial Engineering or Mechanical Engineering

Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies throughout North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to deliver consistent, quality support. Raya CX offers integrated BPO solutions backed by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a growing, international organization focused on developing talent and delivering outstanding customer experiences.<br>Role Description The CS English Speakers (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests in English via phone, email, chat, and other channels, while maintaining a professional and empathetic tone. Responsibilities include resolving issues, providing accurate information about products and services, and escalating complex cases to the appropriate teams when needed. Team members are expected to follow standard operating procedures, meet performance targets, and accurately document all interactions in company systems. The role also includes collaborating with colleagues and supervisors, participating in coaching and training sessions, and contributing to a positive, customer-focused work environment.<br>Qualifications<br> Candidates should possess strong English communication skills at B2–C1 level, including clear speaking, active listening, and professional written communication. Candidates should possess customer service and problem-solving skills, with the ability to handle inquiries, manage complaints, and provide solutions efficiently. Candidates should possess basic computer and typing skills, including the use of CRM tools, email platforms, and data entry with attention to detail. Candidates should possess time management and organizational skills to handle multiple tasks, prioritize workload, and meet performance targets. Candidates should possess adaptability and teamwork skills to work in a fast-paced environment, follow guidelines, and collaborate effectively with colleagues and supervisors. Previous experience in customer service, call center, or BPO environments is beneficial. Availability to work full-time on-site in Qesm 1st 6 October, including flexible shifts if required. A high school diploma or equivalent is required; additional education in languages, business, or related fields is an asset.

Company Description Upwyde Developments is a leading innovator in the Egyptian real estate market, focused on delivering a distinctive experience for investors and buyers. The company is built on 40 years of combined expertise from six major industry leaders, bringing deep market knowledge to every project. Upwyde specializes in exclusively branded commercial, administrative, and residential developments that offer a differentiated experience. The organization aims to set new standards in quality, design, and customer service, making it an attractive environment for professionals seeking growth in real estate. Team members join a company committed to continuous improvement and long-term value creation.<br>Role Description The Executive Assistant role at Upwyde Developments is a full-time, on-site position based in New Cairo. The Executive Assistant will provide comprehensive executive administrative support, including managing calendars, scheduling meetings, organizing travel, and preparing expense reports. This role will handle correspondence, draft and format documents, presentations, and reports, and ensure timely follow-up on action items. The Executive Assistant will coordinate internal and external meetings, support executive-level initiatives, maintain organized filing and record systems, and handle confidential information with discretion. The position involves daily interaction with internal teams and external stakeholders, helping to streamline communication and optimize the executive’s time.<br>Qualifications<br> Strong Executive Administrative Assistance and Executive Support skills, including calendar management, meeting coordination, and travel arrangements. Proficiency in Administrative Assistance tasks such as document preparation, data entry, filing, and office organization. Experience preparing and tracking Expense Reports with attention to detail and accuracy. Excellent Communication skills, both written and verbal, with the ability to interact professionally at all levels. High level of discretion, integrity, and professionalism when handling sensitive and confidential information. Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook) and comfort with digital collaboration tools. Strong organizational and time-management abilities, with capacity to prioritize and manage multiple tasks in a fast-paced environment. Relevant bachelor’s degree or equivalent professional experience in administration, business, or a related field. Previous experience as an Executive Assistant or in a similar role, ideally within real estate, construction, or a corporate environment. Fluency in English; proficiency in Arabic is an advantage.