Dermatologist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

Job Description<br><br>TITLE: Cash and Voucher Assistance Officer<br><br>TEAM/PROGRAMME: Gaza Response / Programme Operations LOCATION: Cairo and Alexandria<br><br>GRADE: 4 CONTRACT LENGTH: Until the end of June 2026<br><br>Child Safeguarding<br><br>Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br><br>ROLE PURPOSE: The CVA Officer is leading CVA coordinators and volunteers who are also responsible for delivering quality and timely implementation of the cash & voucher assistance, monitoring the CTP process, coordination, and representation, and, with support from Technical and Operations teams, leading on sectoral assessment on multiple funded project<br><br>The CVA Officer is expected to work closely with the Technical Advisors, MEAL, Operations, Finance, Advocacy & Communications and Safeguarding teams to ensure quality and timely implementation of CVA operations in multiple funded projects in more than one governorate.<br><br>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.<br><br>Projects Scope<br><br>The project targets children, youth, and families affected by the emergency to meet their urgent and basic needs, through provision of multi-sectoral services including cash and voucher assistance. The program is multi-faceted and will require coordination with multiple organizations and actors including local, national, and International NGOs.<br><br>Scope Of Role<br><br>Reports to: Senior Operations Officer.<br><br>Dotted line: CVA Specialist<br><br>Supervises: CVA coordinators and volunteers<br><br>Key Areas Of Accountability<br><br> Design and Lead CVA assessments, in line with SC internal standards and processes, with support from CVA technical advisor: feasibility & risk assessment, CVA risk assessment, market assessments and need & vulnerability assessments. Coordinate with other SC thematic areas and other relevant external sector agencies, ensuring assessment findings are documented and that all assessments include a disaggregated analysis of children’s needs and vulnerabilities. Working with the Senior Operations Officer and other key members of the response team to develop CVA sector plans and master budgets and contribute to SC’s overall response objectives. Lead on the CVA sector plan revisions and implementation, focusing on identified and emerging risks, as well as prevention & response to violence for children and caregivers, referral pathways, coordination with relevant service providers, and the implementation of international standards and best practices. In close collaboration with the Senior Operations Officer and the assistance of the CVA specialist from the sector; design, pilot and supervise the implementation of the cash transfer components of the projects. Ensure that SOPs are maintained up to date and disseminated internally across relevant stakeholders, ensuring that teams are clear about the procedures to follow, the timelines and their roles. Lead on the Capacity building for partner NGOs, including ongoing coaching, follow-up, and monitoring of partners’ progress under the guidance of the Senior Operations Officer. Work with our Safety and Security Director to develop and implement effective security procedures for our specific cash transfer programming activities, ensuring that these are updated and reviewed at regular intervals and that new programmes are built around safety and security considerations. Work closely with the relevant technical advisors and MEAL team to put in place a strong CVA monitoring system including baseline, post-distribution monitoring and endline surveys to monitor and evaluate CVA processes, outputs, and outcomes. Ensure that the identified CVA risks are incorporated in the CVA program design and SoPs and that mitigation measures are put in place at program level to reduce such risks to an acceptable level. Ensure learning from projects feeds into local and global learning and that data and evidence drive operational and technical decision-making for CVA. Ensure that CVA is effectively integrated into Protection programming, notably through effective referral pathways and protocols, appropriate calculation methodologies of transfer values, and the identification and mitigation of risks. Coordinate with finance providers so transfers can be done properly and promptly. Work with the MEAL team for the management and update of the CVA program database of beneficiaries. Monitor CVA and humanitarian trends and propose program adaptations in a timely manner when relevant, focusing on identified and emerging risks, as well as prevention & response to violence for children and caregivers, internal/external referral pathways, coordination with relevant service providers, capacity building, and the implementation of international standards and best practices. Develop timely programme and donor reports on CVA activities in compliance with internal Save the Children requirements and any relevant external donor requirements. Working closely with the CO teams to identify the CVA staffing needs and support respective recruitment, induction, and training of new staff. Ensure strong accountability to beneficiaries by putting in place accountability activities, ensuring that feedback from all relevant stakeholders is considered in program design. Ensure that the humanitarian minimum standards are maintained in accordance with the Inter-Agency Standing Committees’ recommendations for CVA, the CALP Network, the Sphere Charter and Minimum Standards, and the Core Humanitarian Standards. Embed counter-fraud and ethical controls in all operational planning, implementation, and monitoring processes. Ensure compliance with donors, legal, and SCI internal controls in program delivery Collaborate with Finance and Counter-Fraud to mitigate operational risks. Conduct risk assessments for high-value programs and activities.<br><br>BEHAVIOURS (Values In Practice) Accountability<br><br> holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.<br><br>Ambition<br><br> sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development, and encourages their team to do the same widely shares their personal vision for Save the Children, engages and motivates others Future-oriented, thinks strategically and on a global scale.<br><br>Collaboration<br><br> builds and maintains effective relationships with their team, colleagues, Members, and external partners and supporters values diversity, sees it as a source of competitive strength approachable, good listener, easy to talk to.<br><br>Creativity<br><br> develops and encourages new and innovative solutions willing to take disciplined risks. Integrity: Honest, encourages openness and transparency; demonstrates highest levels of integrity<br><br>Qualifications<br><br> Bachelor’s degree in social sciences, development studies or any relevant area<br><br>Essential<br><br>EXPERIENCE AND SKILLS<br><br> Minimum 4-5 years of previous relevant experience in cash programming for refugees or migrants. Professional experience in partner collaboration and capacity-building Excellent drafting, interpersonal, interviewing, and communication skills. Leadership experience at a similar job. Proficiency in Arabic and English, written and spoken is a must. Demonstrated ability to work with highly vulnerable groups. Able to work effectively within a team and/or individually. Well-organized with strong time-management skills. Ability to work under pressure and to handle heavy and competitive work effectively. Shares Save the Children’s vision and values.<br><br>Desirable<br><br> Previous experience and technical knowledge of CVA for Sectoral Outcomes (Protection/Child Protection, Nutrition, Education, Food Security and Livelihood).<br><br>Additional job responsibilities The duties and responsibilities as set out above are not exhaustive, and the role holder may be required to carry out additional duties within the reasonableness of their level of skills and experience.<br><br>Equal Opportunities<br><br>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.<br><br>Child Safeguarding<br><br>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.<br><br>Safeguarding Our Staff<br><br>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy<br><br>Health and Safety<br><br>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br><br>JD written by: Project manager Date: August 2026<br><br>JD agreed by: Date:<br><br>Updated By: Date:<br><br>Evaluated: Date:<br><br>About Us<br><br>The Organization<br><br>Education<br><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> No child dies from preventable causes before their 5th birthday All children learn from a quality basic education and that, Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br>Application Information<br><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

<p><h4>Deloitte Innovation Hub | Automation Testing Senior Tech Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte.</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’, and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.</p> <p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all of the following:</p> <ul> <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies.</li> <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery.</li> <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem and turning it into a technical solution.</li> <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies.</li> <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team.</li> <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor's degree in computer science or computer engineering from a reputable university.</li> <li>10+ years of experience as Software Testing Engineer, with at least 2 of them in Testing Automation using Java.</li> <li>4+ years of programming experience, preferably in Java.</li> <li>Experience in Test Management tools (Jira).</li> <li>Experience in API Testing Automation tools (SOAPUI, Postman).</li> <li>Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured).</li> <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.</li> <li>Identify and break down the necessary tasks to test a new product.</li> <li>Design test scripts by working with stakeholders and other members of the team.</li> <li>Set up automated tests and UAT test scripts.</li> <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface.</li> <li>Participate in some of the offering development process to understand the growth and capability of the product.</li> <li>Adhere to and update established QA processes.</li> <li>Devise and deploy fixes and improvements.</li> <li>Write and update user documentation and operational procedures.</li> <li>Visualize the test script results either by developing reports independently or working with the visualization developers.</li> <li>Use the knowledge of product testing to work in developing any in-built product validation processes where required.</li> </ul> <h4>Connect to your service line - Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a highly experienced Packet Core professional to design, operate, and support Packet Core systems across multiple business domains. This role plays a key part in translating business and customer requirements into robust technical solutions, leading virtual technology teams through design and implementation, and ensuring service quality throughout delivery and transition to operations. A strong focus on KPI improvement, service reliability, and root-cause analysis is essential.</p> <h4>What you’ll do</h4> <li>Lead the technical assessment and design of Packet Core solutions in line with product catalogues, architectural standards, and strategic objectives.</li> <li>Capture and analyse customer and business requirements, assessing technical feasibility and operational impact.</li> <li>Coordinate and guide virtual, cross-functional technology teams during solution design and implementation phases.</li> <li>Act as the primary technical representative for projects, engaging with business stakeholders, customers, and technology leadership.</li> <li>Support operational teams post-deployment, contributing to service stability, KPI improvement, and root-cause investigations for degraded performance.</li> <h4>Who you are</h4> <li>An experienced Packet Core specialist with extensive hands-on exposure (typically 7+ years) within a telecoms environment.</li> <li>Confident in PS data network call flows and the operation of Packet Core services.</li> <li>Skilled in deploying, operating, and troubleshooting Packet Core solutions across complex environments.</li> <li>Technically curious, with the ability to develop practical solutions that support broader business strategies.</li> <li>Educated to degree level in Electronic or Telecommunications Engineering, or an equivalent discipline.</li> <li>Knowledgeable in Packet Core protocols, call flows, and products, with operational experience on platforms such as Huawei PGW or similar.</li> <li>Comfortable applying structured project management methodologies to deliver outcomes successfully.</li> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <li>Exposure to complex, large-scale Packet Core environments supporting enterprise and M2M platforms.</li> <li>Opportunities to collaborate with global Vodafone Group entities and local markets across Europe.</li> <li>The chance to influence service quality, customer experience, and network evolution at scale.</li> <li>A role that balances strategic design work with hands-on technical leadership.</li> <h4>What skills you will learn</h4> <li>Advanced solution design and assurance across multi-market Packet Core architectures.</li> <li>Stakeholder engagement and technical leadership in virtual, cross-border teams.</li> <li>KPI-driven service improvement and structured root-cause analysis techniques.</li> <li>Broader insight into M2M platforms and enterprise network services within Vodafone Group.</li> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are:</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a proactive and detail-oriented talent sourcing specialist with 6 months to 3 years of experience to join our talent acquisition team. This role focuses on identifying, engaging, and attracting talent across multiple functions, while supporting recruiters and hiring stakeholders through pipeline development and delivering a positive candidate experience.</p> <h4>What you will do</h4> <li>Source qualified candidates through LinkedIn, job boards, social platforms, talent databases, and networking channels.</li> <li>Build and maintain strong talent pipelines for current and future hiring needs.</li> <li>Screen candidates to assess baseline qualifications and alignment with role requirements.</li> <li>Partner closely with recruiters and hiring stakeholders to understand role requirements and talent availability.</li> <li>Conduct market research to identify talent trends, competitor insights, and sourcing challenges.</li> <li>Maintain accurate and up-to-date data in the applicant tracking system (ATS).</li> <li>Initiate early-stage conversations with candidates to assess interest and suitability.</li> <li>Engage passive candidates and represent the employer brand effectively.</li> <li>Support hiring events, digital campaigns, and sourcing initiatives when required.</li> <h4>Who you are</h4> <li>6 months to 3 years of experience in talent sourcing or recruitment.</li> <li>Exposure to international recruitment environments.</li> <li>Experience sourcing for technical, digital, commercial, or corporate functions.</li> <li>Background in multinational or high-volume hiring environments is valued.</li> <li>Familiarity with creative sourcing techniques and talent mapping approaches.</li> <li>Proficient in LinkedIn Recruiter, job boards, Boolean search, and social sourcing tools.</li> <li>Experience using applicant tracking systems (ATS) and HR platforms.</li> <li>Strong communication and stakeholder collaboration skills.</li> <li>Ability to identify, engage, and attract passive talent.</li> <li>Good understanding of the talent market within Egypt and/or the Middle East.</li> <li>Highly organised, detail-oriented, and capable of managing multiple requirements simultaneously.</li> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What’s in it for you</h4> <li>Opportunity to work within a global, fast-paced talent acquisition environment.</li> <li>Exposure to international hiring markets and diverse role portfolios.</li> <li>Collaborative team culture that supports professional growth and learning.</li> <li>Involvement in innovative sourcing strategies and digital recruitment campaigns.</li> <li>Experience contributing to a strong and evolving employer brand.</li> <h4>What skills you will learn</h4> <li>Advanced sourcing strategies, including Boolean search and talent mapping.</li> <li>Market intelligence and talent insights analysis.</li> <li>Stakeholder management and recruitment advisory skills.</li> <li>Candidate engagement and employer branding techniques.</li> <li>ATS optimisation and recruitment process efficiency.</li> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <p>#VOIS #BeUnrivalled #CreateTheFuture</p> <h4>About this role</h4> <p>We are seeking a detail-oriented MIS Specialist (German Speaker) to manage HR systems activities and support the full employee lifecycle, including onboarding, system updates, offboarding, and payroll coordination. This role focuses on delivering accurate HR reporting and analytics while collaborating with stakeholders to ensure data integrity and process efficiency.</p> <h4>What you’ll do</h4> <ul> <li>Support day-to-day HR system operations and administrative activities</li> <li>Prepare weekly, monthly, and annual reports using HR data sources</li> <li>Deliver regular and ad hoc reports to stakeholders</li> <li>Manage employee lifecycle updates including new starters, transfers, and leavers</li> <li>Handle offboarding processes and unpaid leave tracking</li> <li>Maintain and improve data quality and integrity across HR systems</li> <li>Update and maintain employment records and system data</li> <li>Participate in system updates, user acceptance testing (UAT), and enhancements</li> <li>Ensure documentation for HR systems and reporting processes is up to date</li> <li>Deliver services in line with agreed Service Level Agreements (SLAs)</li> <li>Respond to employee queries related to HR systems and reporting</li> <li>Contribute to HR projects and continuous process improvements</li> <li>Support payroll by providing accurate employee data (e.g. leave, absences)</li> </ul> <h4>Who you are</h4> <ul> <li>A collaborative professional with strong stakeholder management skills</li> <li>An effective communicator who can engage confidently across different levels</li> <li>Experienced in HR systems, reporting, and data handling</li> <li>Proficient in Microsoft Excel and presentation tools</li> <li>Familiar with HR platforms such as SuccessFactors and related systems</li> <li>Educated to degree level in Management Information Systems, Business Administration, or a related field</li> <li>Equipped with 1-2 years of experience within HR or a similar function</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international HR operations within a global organisation</li> <li>Opportunity to work closely with cross-functional and multicultural teams</li> <li>Hands-on experience with advanced HR systems and reporting tools</li> <li>A supportive environment focused on continuous improvement and learning</li> <li>Participation in strategic HR initiatives and transformation projects</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced HR data analysis and reporting techniques</li> <li>HR systems management, including system enhancements and UAT processes</li> <li>Stakeholder engagement and communication across functions</li> <li>Process optimisation and continuous improvement methodologies</li> <li>Payroll data coordination and compliance practices</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Fixed Network Planning Specialist to lead the planning, assessment and design of fixed network services across multiple technologies and vendors. The role focuses on delivering scalable, efficient and high-quality network solutions while collaborating with cross-functional teams to support service innovation, operational stability and future network evolution.</p> <h4>What you’ll do</h4> <ul> <li>Contribute to technical assessment, planning and design of fixed network solutions aligned with product catalogue, strategy and architecture</li> <li>Collaborate with senior colleagues to gather and analyse business and customer requirements for technical feasibility</li> <li>Support technical migrations and solution delivery in partnership with technology teams and stakeholders across business and operations</li> <li>Act as a technical representative within project teams, ensuring alignment with stakeholders and customer expectations</li> <li>Develop low-level designs and produce comprehensive solution documentation</li> <li>Prepare annual planning activities based on business forecasts, ensuring optimal resource allocation within budget constraints</li> </ul> <h4>Who you are</h4> <ul> <li>Demonstrated experience in fixed network and enterprise planning within a service provider environment</li> <li>Strong knowledge of fixed network technologies, including planning, implementation and service roll-out</li> <li>Experience in IP networking and telecom environments, with an understanding of operational practices</li> <li>Ability to translate business needs into practical and scalable technical solutions</li> <li>Degree in Electronics or Telecommunications Engineering or equivalent</li> <li>Professional certification such as CCNP, CCIP or equivalent in IP networking domain</li> <li>Solid understanding of WAN access technologies (xDSL, Ethernet, SDH), IP networking and security networking</li> <li>Advanced knowledge of IP backbone protocols including RIP, OSPF, EIGRP, ISIS, BGP, MPLS, VPN technologies and Quality of Service</li> <li>Familiarity with programming or automation tools such as Python, C++ or Ansible</li> <li>Working knowledge of data centre technologies (e.g. Cisco Nexus, ACI), virtualisation and cloud platforms is advantageous</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on large-scale, complex network transformation programmes</li> <li>Exposure to cutting-edge fixed network technologies and multi-vendor environments</li> <li>Collaborative working culture with cross-functional teams across global markets</li> <li>Continuous learning and development in IP networking, cloud and automation technologies</li> <li>Ability to influence strategic network planning and service innovation</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced network design and architecture planning</li> <li>Cross-functional stakeholder management and communication</li> <li>Automation and programmability in network operations</li> <li>End-to-end service lifecycle management</li> <li>Strategic decision-making in telecom network evolution</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. As the lead UN development agency, UNDP is wellplaced to help implement the Goals through our work in some 170 countries and territories. We support countries in achieving the SDGs through integrated solutions. Today’s complex challenges—from stemming the spread of disease to preventing conflict—cannot be tackled neatly in isolation. For UNDP, this means focusing on systems, root causes and connections between challenges—not just thematic sectors—to build solutions that respond to people’s daily realities. UNDP has been on the ground in 2017, supporting the Government of Egypt and delivering to people the best solutions particularly the most vulnerable, women and youth. Since 2015, 195-member states of the United Nations, including the Government of Egypt, committed to the Sustainable Development Goals, an ambitious action plan that pictures a better world by 2030, with serious commitment from countries to meet the set targets. In terms of policy and partnership development, UNDP is establishing new partnerships with new partners and both local and global levels.</p><br> <p>UNDP is also keen to strengthen already developed partnerships with different organizations and initiatives that support UNDP mandate.</p><br> <p>In line with this mandate, the Inclusive Growth and Innovation Team is implementing a project supported by the Government of Japan that aims to strengthen youth-led green entrepreneurship by providing incubation, mentorship, access to finance and markets, and fostering Egypt–Japan cooperation in innovation and climate-smart economic development.</p><br> <p>This assignment is part of UNDP Egypt’s Inclusive Growth and Innovation Team, which designs and implements programmes that foster entrepreneurship, digital inclusion, and governance reform. The Project Associate will support the implementation of the Team’s portfolio, including the Government of Japan-funded initiative on youth-led green entrepreneurship, by providing programme and project support services, ensuring high-quality delivery, and contributing to innovation-driven solutions that strengthen resilience and empower communities.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><span>Under the overall supervision&nbsp;under the overall supervision of the Assistant Resident Representative, Inclusive Growth &amp; Innovation Team Leader and the direct supervision of the Project Specialist, the Project Associate will:</span></p><br> <p><span><strong>Support the project team to ensure effective project planning and implementation.&nbsp;&nbsp;</strong></span></p><br> <ul> <li><span>Support formulation and implementation of programme strategies through the coordination and implementation of project activities related to youth entrepreneurship, green innovation, incubation, access to finance, and international partnership initiatives, ensuring effective engagement of beneficiaries and stakeholders.</span></li> <li><span>Collect, analyze, and present information for baselines, milestones, and targets.</span></li> <li><span>Provide administrative and financial support for projects, including supporting the project management platform Quantum, budget revisions, and operational closure.</span></li> <li><span>Track programme performance indicators, prepare reports, and support audits.</span></li> </ul> <p><span><strong>Support partnerships and resource mobilization.</strong></span></p><br> <ul> <li><span>Contribute to resource mobilization by reviewing donor agreements and managing contributions through facilitation the&nbsp;liaison and coordination with government entities, private sector partners, entrepreneurship ecosystem actors, academic institutions, development partners, and Japanese counterparts to strengthen partnerships and support project delivery.</span></li> </ul> <p><span><strong>Provide support to the effective monitoring, evaluation, and reporting on progress of project implementation.&nbsp;</strong></span></p><br> <ul> <li><span>Support implementation of the project monitoring system in alignment with its Monitoring and Evaluation framework to ensure effective information sharing, provision of feedback, and elaboration of high-quality progress reports.</span></li> <li><span>Contribute to project visibility, communications, and knowledge-management efforts through the documentation of events, preparation of success stories, lessons learned, communication materials, and dissemination of project achievements and best practices.</span></li> </ul> <p><span><strong>Support knowledge building, knowledge sharing and capacity building relevant to the assigned project.</strong></span></p><br> <ul> <li><span>Support knowledge building and sharing, including training, lessons learned, and contributions to digital knowledge platforms.</span></li> <li><span>Document best practices in entrepreneurship ecosystems, digital inclusion, and governance reform by Maintaining project databases and monitoring tools, track beneficiary participation and results indicators, and support the preparation of progress reports, donor updates, and project documentation.</span></li> </ul> <p><span>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</span></p><br> <p><span><strong>Institutional Arrangement</strong></span></p><br> <p><span>The Project Associate will be working under the overall supervision of the Assistant Resident Representative, Inclusive Growth &amp; Innovation Team Leader and the direct supervision of the Project Specialist.</span></p><br> <p><strong>Competencies</strong></p><br> <p>Core:</p><br> <p>Achieve Results: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</p><br> <p>Think Innovatively: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;LEVEL1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements</p><br> <p>Learn Continuously: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; LEVEL1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</p><br> <p>Adapt with Agility: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; LEVEL1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible</p><br> <p>Act with Determination: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;LEVEL1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</p><br> <p>Engage and Partner: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;LEVEL1: Demonstrates compassion/understanding towards others, forms positive relationships</p><br> <p>Enable Diversity and Inclusion: &nbsp; &nbsp; &nbsp; LEVEL1: Appreciate/respect differences, aware of unconscious bias, confront discrimination</p><br> <p><span><i><strong>Cross-Functional &amp; Technical competencies</strong></i></span></p><br> <p><span><i><strong>Thematic Area &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Name &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Definition &nbsp;</strong></i></span></p><br> <br> <span><strong>Business Development&nbsp;</strong></span> <span><strong>Knowledge Generation</strong></span> <p><span>Ability to research information and to turn it into useful knowledge, relevant for context, or&nbsp;</span></p><br> <p><span>responsive to a stated need.&nbsp; Ability to apply existing concepts to new situations, and to develop&nbsp;</span></p><br> <p><span>new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts,&nbsp;</span></p><br> <p><span>conceptual models, and theories that can be useful in addressing new situations.</span></p><br> <br> <span><strong>Operations: Finance</strong></span> <span><strong>Budget management</strong></span> <span>Ability to support budgetary aspects of work planning process, drawing and management of team budgets.</span> <br> <span><strong>Business Direction &amp; Strategy</strong></span> <span><strong>Strategic thinking</strong></span> <span>Develop effective strategies and prioritised plans in line with UNDP’s mission and objectives, based on the systemic analysis of challenges, opportunities and potential risks; link the general vision to reality on the ground to create tangible targeted solutions; learn from a variety of sources to anticipate and effectively respond to both current and future trends; demonstrate foresight.</span> <br> <span><strong>Business Direction &amp; Strategy</strong></span> <span><strong>Entrepreneurial Thinking</strong></span> <span>Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate.</span> <br> <span><strong>Business Management</strong></span> <span><strong>Partnerships Management</strong></span> <span>Build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.</span> <br> <span><strong>Data</strong></span> <span><strong>Data analysis</strong></span> <span>Ability to extract, analyse and visualize data to form meaningful insights and aid effective business decision making.</span> <br> <span><strong>Business Management</strong></span> <span><strong>Communication</strong></span> <span>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.</span> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <p><span>Secondary education is required or a university degree in Business Administration, Public Administration, Economics, Political Science, Social Sciences, or ICT-related fields&nbsp;will be given due consideration but is not a requirement.</span></p><br> <p><strong>Experience:</strong></p><br> <p><span>Minimum of 6 years (with secondary education) or 3 years (with a university degree) of relevant experience in&nbsp;administrative or programme or project support experience.</span></p><br> <p><span><strong>Required skills:</strong></span></p><br> <ul> <li><span>Proven experience in excellent drafting, formulation and reporting and&nbsp;producing and editing documents with accuracy and professionalism.</span></li> <li><span>Experience in the usage of computers and office software packages (MS Word, Excel, etc.).&nbsp;&nbsp;</span></li> </ul> <p><span><strong>Desired skills in addition to the competencies covered in the Competencies section:</strong></span></p><br> <ul> <li><span>Experience in digitalization, entrepreneurship, or innovation programmes is highly desirable.</span></li> <li><span>Experience with UNDP or other international development organizations is an asset.</span></li> <li><span>Previous experience with financial management is an asset.</span></li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>He should be able to operate independently to provide quality work products to an engagement, to perform complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. He should have experiences and be able to apply Oracle methodology, company procedures, and leading practices. Ability and experiences on acting as the team lead on projects will be seriously taken into consideration. The successful candidate should be able to conduct C-Level communication, effective communication with management of customer organizations. The candidate should also demonstrate proven expertise to deliver functional and technical solutions on moderately complex customer engagements. Ideally, the candidate should be able to demonstrate 4-5 years of experience relevant to this position including 2 years consulting experiences and holding a university degree. Ability to build rapport with team members and clients is essential. Ability to travel across MEA as needed. We believe that different points of view are essential for innovation, and we will offer the chance to be part of an inclusive culture where individuality thrives. We aim for building sustainable relationships both internally with our colleagues, externally with our customers and the communities we are part of. What Does Oracle s Consulting Organization Do? We deliver Oracle Cloud solutions with speed, efficiency and predictability based on our vast experience of more than 1,500 successful Cloud implementations in EMEA. Over 5,500 consultants across EMEA &amp; JAPAC are passionately dedicated to ensuring Oracle Cloud success through our unparalleled experience and extensive global network. The One Oracle approach helps our clients in reducing risk and maximizing their return on investment. We look at our clients business holistically to ensure business outcomes and empower continuous innovation. The initial collaboration is through a contractor relationship with Oracle Consulting with high probabilities for converting to Oracle employee based on performance, delivery quality, ability to travel and personality of the candidate. /A /A /A /A Career Level - N/A Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - N/A The Opportunity An exciting, high-profile opportunity exists to join Oracle Consulting s growing MEA Delivery team (internally known as the Pharos team) as a Supply Chain Consultant, Workstream Lead, Principal Consultant, or Senior Principal Consultant, depending on experience and qualifications. In this role, you will lead and deliver Oracle Fusion Cloud Supply Chain (SCM) implementations for customers across the Middle East and Africa (MEA). You will work closely with project leadership, solution architects, technical teams, and customer stakeholders to deliver successful business outcomes through Oracle Cloud applications. Key Responsibilities Collaborate with Project Managers and Solution Architects to plan and execute Supply Chain implementation workstreams. Analyze customer business requirements and translate them into scalable Oracle Fusion Cloud solutions. Map business requirements to Oracle Fusion Supply Chain capabilities and leading practices. Facilitate discovery, design, and solution workshops with customer stakeholders. Lead solution design activities and document functional specifications. Configure Oracle Fusion Supply Chain solutions and coordinate with local and offshore delivery teams. Support testing activities, including business process validation, conference room pilots, and user acceptance testing. Assess business and technical impacts of proposed solutions and provide recommendations. Oversee workstream deliverables, ensuring quality, scope, and timeline commitments are achieved. Manage data migration, cutover planning, and deployment activities for the assigned workstream. Support issue resolution during hypercare and transition activities following go-live. Partner with technical teams to provide functional guidance and business clarification for customizations, integrations, reports, and extensions. Deliver knowledge transfer sessions and enable customer teams for ongoing solution adoption and support. Contribute to customer satisfaction by delivering projects on time, within scope, and to a high standard of quality. What You ll Bring Your expertise, customer focus, and passion for innovation will help Oracle continue to be the world s leading cloud technology company. Required Qualifications Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications</strong> Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions. Excellent presentation, communication, and stakeholder management skills. Ability and willingness to travel across the MEA region as required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking a German-speaking L&amp;D professional to deliver impactful learning experiences that build functional capabilities across teams. The role focuses on facilitating engaging training sessions, identifying capability gaps, and supporting colleagues through coaching and development initiatives, while contributing to high-quality training outcomes and operational excellence</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Deliver engaging and effective learning sessions using a range of methods such as digital tools, in-person training, and coaching approaches.&nbsp;</li> <li>Act as a development consultant, promoting the adoption of learning platforms such as Vodafone University.</li> <li>Adapt and localise learning content to meet specific business and cultural requirements.</li> <li>Collaborate with internal teams and external partners to deliver learning priorities and initiatives.</li> <li>Work closely with HR shared services teams to support training administration and enablement.</li> <li>Serve as a key point of contact for stakeholders including HR, business teams, and global L&amp;D colleagues.</li> <li>Identify learning needs through audits and provide insights to functional experts.</li> <li>Track and report on training progress and learner performance.</li> <li>Deliver upskilling and cross-skilling programmes to support workforce capability growth.</li> <li>Monitor training outcomes and highlight gaps to improve training-to-performance conversion.</li> <li>Facilitate feedback and coaching sessions to enhance learner performance and engagement.</li> <li>Work flexibly across rotational shifts, including early and late hours as required.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>A learning professional with experience in delivering training programmes and facilitating knowledge transfer.</li> <li>Fluent in German (written and spoken), with strong communication and presentation skills.</li> <li>Comfortable engaging with diverse audiences and building strong professional relationships.</li> <li>Skilled in using digital tools and virtual platforms to enhance learning experiences.</li> <li>Able to understand organisational strategy and align learning initiatives accordingly.</li> <li>Knowledgeable in coaching techniques and adult learning principles, with relevant certifications considered beneficial.</li> <li>Experience as a language instructor or in multilingual training environments is advantageous.</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>Opportunity to deliver impactful learning experiences across diverse teams and geographies.</li> <li>Exposure to global stakeholders and collaboration across Vodafone’s international network.</li> <li>Continuous professional development in learning design, facilitation, and coaching practices.</li> <li>Hands-on experience with advanced learning platforms and digital training tools.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>Advanced facilitation and presentation techniques in multilingual environments.</li> <li>Stakeholder management and cross-functional collaboration.</li> <li>Learning needs analysis and training effectiveness measurement.</li> <li>Digital learning delivery and virtual facilitation skills.</li> <li>Coaching and performance improvement methodologies.</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br><ul> <li>LinkedIn:&nbsp;VOIS LinkedIn</li> <li>Facebook: VOIS Facebook</li> <li>Instagram: VOIS Instagram</li> <li>You can also chat with our employees to learn more about our projects: VOIS Employee Chat</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br> VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br> As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br> We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br> #VOIS #BeUnrivalled #CreateTheFuture<br> <br><br><br><b>About this Role</b> <br>We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality.<br><br><br><b>What you’ll do</b> <br>Provide technical service desk support for premium business customers with complex network environments.<br> Initiate diagnostics and perform proactive analysis of network faults and alarms.<br> Conduct root cause analysis for network incidents and service disruptions.<br> Support day-to-day operations through effective change and fault management aligned with ITIL practices.<br> Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs.<br> Escalate and transfer incidents to relevant technical teams where required for resolution.<br> Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues.<br> Assess business impact and ensure timely escalation of critical service issues.<br> Keep customers regularly informed regarding progress and service restoration activities.<br> Participate in customer bridge calls and support technical troubleshooting activities.<br> Manage multiple priorities effectively while maintaining accurate queue management and process compliance.<br><br><br><b>Who you are</b> <br>CCNA certification is essential.<br> At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.<br> Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.<br> Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.<br> Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous.<br> Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline. Strong customer engagement and communication skills with the ability to support customers globally.<br> Fluent written and spoken English.<br> Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.<br> CCNP certification would be considered an advantage.<br><br><br><b>Not a perfect fit?</b> <br></span><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>Opportunity to work within a global telecommunications environment supporting enterprise customers.<br> Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements.<br> Experience working with international customers, vendors, and cross-functional technical teams.<br> Development within a technology-driven environment focused on operational excellence and continuous learning<br><br><br><b>What skills you will learn</b> <br>Advanced network fault diagnosis and troubleshooting techniques.<br> Incident management and service operations aligned to ITIL principles.<br> End-to-end SLA management and customer communication practices.<br> Root cause analysis and service restoration methodologies.<br> Collaboration with vendors, third parties, and technical support teams within a global operational environment<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: VOIS LinkedIn<br> Facebook:&nbsp;VOIS Facebook<br> Instagram:&nbsp;VOIS Instagram<br> Chat with our employees:&nbsp;Employee Connect<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Work Schedule</b></p><br>Standard (Mon-Fri)<p><b>Environmental Conditions</b></p><br>Office<p><b><u>Job Description</u></b></p><br><p>Join Thermo Fisher Scientific Inc. as a Sr. Clinical Research Associate in our newly created entity in Egypt! This is an outstanding opportunity to contribute to groundbreaking research and support scientific advancements in an ambitious and collaborative environment.</p><br><p><br>We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.</p><br><p>As part of our global team, you’ll have the opportunity to perform and coordinate all aspects of the clinical monitoring and site management process. As a Senior Clinical Research Associate, you'll conduct on-site or remote visits to assess protocol and regulatory compliance and manage required documentation. You will manage procedures and guidelines from different sponsors and/or monitoring environments (i.e., FSO, FSP, Government, etc.). Acting as a site processes specialist, you will ensure that the trial is conducted in accordance with the approved protocol, ICH-GCP guidelines, applicable regulations, and SOPs to guarantee subjects' rights, well-being, and data reliability. You will ensure audit readiness and develop collaborative relationships with investigational sites and client company personnel. You may assist the project manager or clinical team manager on assigned projects and/or may assist in the mentoring and training of junior clinical team members. Detailed tasks and responsibilities assigned to your role are outlined in the task matrix.<br>&nbsp;</p><br><p><b>Key Responsibilities</b></p><br><ul><li>Support the Clinical Operations team in the region with the CRO setup and obtention of required licenses.</li><li>Support study teams as a Subject Matter Expert on different aspects of feasibility, submissions, contract negotiations and startup activities (e.g., Tracking RFPs, Site identification, Advice during EC/RA Submissions).&nbsp;</li><li>Participate with the local team to customize monitoring plans, operational procedures and tools to ensure accurate approach and adherence to local regulations.</li><li>Collaborate with cross-functional teams to successfully implement study plans and resolve any issues that arise.</li><li>Strictly maintain all documentation and records according to company and regulatory standards.</li><li>Provide guidance and mentorship to junior CRAs, encouraging a culture of inclusion and continuous improvement.</li></ul><p><b>What You’ll Do:</b></p><br><ul><li>Monitors investigator sites with a risk-based monitoring approach, applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks. Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities. Assess investigational product through physical inventory and records review. Documents observations in reports and letters in a timely manner using approved business writing standards. Escalates observed deficiencies and issues to clinical management expeditiously and follow all issues through to resolution. May need to maintain regular contact between monitoring visits with investigative sites to confirm that the protocol is being followed, that previously identified issues are being resolved and that the data is being recorded in a timely manner. Conducts monitoring tasks in accordance with the approved monitoring plan. Participates in the investigator payment process. Ensures a shared responsibility with other project team members on issues/findings resolution. Investigates and follows-up on findings as applicable</li><li>Provides updates on potential trends noted across multiple sites and discusses potential strategies for their management to the Clinical Lead.</li><li>Participates in investigator meetings as necessary. Identifies potential investigators in collaboration with the client company to ensure the acceptability of qualified investigative sites. Initiates clinical trial sites according to the relevant procedures to ensure compliance with the protocol and regulatory and ICH GCP obligations, making recommendations where warranted. Ensures trial close out and retrieval of trial materials.</li><li>Ensures that required essential documents are complete and in place, according to ICH-GCP and applicable regulations. Conducts on-site file reviews as per project specifications.</li><li>Contributes to the project team by mentoring new members, assisting in preparation of project publications/tools including informed consents, CRF guidelines and monitoring plans, and sharing ideas/suggestions with team members. Assists in project specific training for the clinical team where necessary. Identifies areas for potential process improvements &amp; share potential solutions for improvements.</li><li>Performs additional tasks as assigned by Clinical Lead or Clinical Manager of CRAs (CM-CRA) (e.g. trip report review, newsletter creation, lead CRA team calls etc).</li><li>Provides trial status tracking and progress update reports to the Clinical Lead as required. Ensures study systems are updated per agreed study conventions (e.g. Clinical Trial Management System, CTMS). Perform QC check of reports generated from CTMS system where required.</li><li>Facilitates effective communication between investigative sites, the client company and the PPD project team through written, oral and/or electronic contacts.</li><li>Responds to company, client and applicable regulatory requirements/audits/inspections federal regulatory requirements/audits.</li><li>Maintains &amp; completes administrative tasks such as expense reports and timesheets in a timely manner<br>&nbsp;</li></ul><p><b>Education and Experience Requirements:</b></p><br><ul><li>Bachelor's degree in a life science related field or a Registered Nursing certification or equivalent and relevant formal academic / vocational qualification.</li><li>Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years as a clinical research monitor).</li><li>Valid driver's license</li></ul><p>In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.</p><br><p><b>Qualifications</b></p><br><ul><li>Proven experience in clinical research, with a minimum of 5 years of experience as a CRA.</li><li>Comprehensive knowledge of ICH-GCP guidelines and regulatory requirements.</li><li>Strong analytical skills and attention to detail to determine and address any discrepancies.</li><li>Outstanding communication and organizational skills to prioritize effectively.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Location: Based in Egypt</li><li>Languages: Fluent in Arabic and English</li></ul><p><br>Why Join Us</p><br><p>At Thermo Fisher Scientific, we compete at the highest levels to drive innovation and excellence. You'll be part of a team that values diverse perspectives and strives for flawless execution in everything we do. Your contributions will help us make a tangible impact on global health and well-being. Start your story with us today!</p><br> </div>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Business Insights & Trading Specialist to drive the effective and accurate trading and sales performance of the Total Products & Services portfolio across one or multiple markets. This role acts as a key connection between Group Products & Services and local markets, partnering with stakeholders across multiple functions to optimise portfolio performance, support strategic growth initiatives, and deliver insightful analysis to senior leaders. The successful candidate will be highly analytical, commercially aware, and confident in engaging with stakeholders at all levels while transforming complex data into actionable business insights.</p> <h4>What you’ll do</h4> <ul> <li>Partner with multiple markets to align taxonomy, forecasting methodologies, and sales reporting practices for the Total Products & Services portfolio, ensuring consistency and accuracy across markets.</li> <li>Share executive-level reporting with stakeholders across markets to support strategic alignment and performance management.</li> <li>Collaborate with market teams on forecasting, trading opportunities, performance reviews, and strategic discussions to support portfolio growth.</li> <li>Build and maintain strong relationships with leaders and stakeholders across sales, trading, finance, and commercial functions, enabling informed and data-driven decisions.</li> <li>Act as a key liaison between market teams and Vodafone Group functions to support sales and trading performance objectives.</li> <li>Deliver accurate analysis, reports, presentations, and executive-ready insights to senior stakeholders.</li> <li>Lead monthly sales trading performance reporting activities across multiple markets and ensure timely communication of key performance indicators.</li> <li>Support annual budget planning activities, coordinating with commercial, finance, and trading stakeholders to ensure alignment with business objectives.</li> <li>Identify performance risks, opportunities, and strategic growth areas through detailed analysis and insight generation.</li> </ul> <h4>Who you are</h4> <ul> <li>A professional with strong experience in analysing, interpreting, and identifying trends within complex datasets. 5-7 years of experience.</li> <li>An excellent communicator who is comfortable presenting to, influencing, and collaborating with stakeholders across multiple functions and levels of seniority.</li> <li>Fluent in English, both written and spoken.</li> <li>Proactive, solution-oriented, and capable of working independently within a fast-paced environment.</li> <li>Commercially aware with a strong understanding of sales performance and financial drivers.</li> <li>Skilled at transforming data into meaningful business insights, identifying performance risks and growth opportunities across functions such as commercial planning, finance, sales, and product management.</li> <li>Able to balance local market requirements with broader business strategies and best practices.</li> <li>Educated to degree level in business administration, finance, or a related quantitative discipline.</li> <li>Experienced in using Microsoft applications, Salesforce, and Power BI.</li> <li>Demonstrated success in business operations, sales operations, commercial, or finance business partnering roles.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work closely with senior leadership and executive stakeholders across multiple international markets.</li> <li>Exposure to strategic portfolio management, commercial performance, forecasting, and sales optimisation activities.</li> <li>A collaborative and global environment where business insights directly influence strategic decisions and market performance.</li> <li>Opportunities to develop expertise in business performance management, stakeholder engagement, and executive reporting.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced commercial and trading performance analysis.</li> <li>Strategic forecasting and budget planning methodologies.</li> <li>Executive-level reporting and presentation development.</li> <li>Cross-functional stakeholder management and international market collaboration.</li> <li>Data-driven decision-making using Salesforce, Power BI, and business analytics techniques.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Learning & Capability Development Specialist to deliver engaging and impactful learner experiences that support functional capability growth across centre teams. This role focuses on facilitating learning interventions, supporting onboarding and capability development, localising and enhancing learning content, and partnering with business stakeholders to improve employee performance and learning effectiveness. The successful candidate will combine training delivery expertise, learning consultancy skills, and digital learning approaches to create meaningful development outcomes.</p> <h4>What you'll do</h4> <ul> <li>Deliver high-impact learning experiences through classroom training, virtual facilitation, coaching, and other appropriate learning methods.</li> <li>Drive learner engagement and achievement of learning objectives using effective delivery techniques and development approaches.</li> <li>Act as a learning and development consultant, promoting the effective utilisation of Vodafone learning platforms.</li> <li>Localise learning content and review existing learning solutions to identify opportunities for enhancement and alternative delivery methods.</li> <li>Contribute to the design, development, and refinement of fit-for-purpose learning solutions that enhance learner experience and support commercial objectives.</li> <li>Partner with Business Operations teams to drive On-the-Job Training activities and support the early performance of new employees within their first 30 days.</li> <li>Collaborate with HR Shared Services teams to support training administration, logistics, and learner enablement.</li> <li>Act as a key point of contact for stakeholders, including HR Business Partners, operational teams, suppliers, and the wider global Learning & Development community.</li> <li>Identify capability gaps through audits and assessments and communicate findings to relevant functional experts.</li> <li>Track learner progress and maintain training reports throughout the full learning journey.</li> <li>Facilitate upskilling and cross-skilling programmes to broaden workforce capability.</li> <li>Monitor training-to-operation transition outcomes and identify opportunities for performance improvement.</li> <li>Support the implementation of Vodafone Spirit through learning initiatives and training activities.</li> </ul> <h4>Who you are</h4> <ul> <li>Strong understanding of VOIS customer operations strategy and values.</li> <li>Experience facilitating technical and product-related learning programmes for new employees.</li> <li>Ability to engage effectively with stakeholders across different organisational levels.</li> <li>Experience in digital learning delivery and maintaining learner engagement through virtual channels.</li> <li>Ability to support the design and enhancement of learning solutions and training materials.</li> <li>Knowledge of gamification techniques and learning performance dashboards.</li> <li>Self-motivated individual with the ability to build rapport quickly with diverse audiences.</li> <li>Excellent presentation and facilitation skills, both in-person and virtual.</li> <li>Fluent in spoken and written English.</li> <li>Proven experience delivering classroom and virtual training programmes.</li> <li>Advanced PowerPoint design and presentation creation skills.</li> <li>Strong understanding of content development principles.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Knowledge of instructional design methodologies.</li> <li>Understanding of coaching principles and development techniques.</li> <li>Training of Trainers (TOT) certification or equivalent qualification.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to influence employee capability development and learning outcomes across the organisation.</li> <li>Exposure to diverse learning methodologies, digital learning platforms, and facilitation approaches.</li> <li>Collaboration with cross-functional business, HR, and operational stakeholders.</li> <li>Opportunity to contribute to employee onboarding, continuous development, and performance improvement initiatives.</li> <li>Experience supporting a culture of learning, engagement, and continuous capability building.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced facilitation and learner engagement techniques.</li> <li>Learning solution design and content enhancement practices.</li> <li>Digital learning delivery, virtual facilitation, and gamification approaches.</li> <li>Learning analytics, reporting, and learner performance tracking.</li> <li>Stakeholder management within Learning & Development environments.</li> <li>On-the-job training methodologies and capability development frameworks.</li> <li>Training consultancy and organisational learning best practices.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking a Learning &amp; Capability Development Specialist to deliver engaging and impactful learner experiences that support functional capability growth across centre teams. This role focuses on facilitating learning interventions, supporting onboarding and capability development, localising and enhancing learning content, and partnering with business stakeholders to improve employee performance and learning effectiveness. The successful candidate will combine training delivery expertise, learning consultancy skills, and digital learning approaches to create meaningful development outcomes.</p><br><br><br><b>What you’ll do</b> <br><p>Deliver high-impact learning experiences through classroom training, virtual facilitation, coaching, and other appropriate learning methods.<br>Drive learner engagement and achievement of learning objectives using effective delivery techniques and development approaches.<br>Act as a learning and development consultant, promoting the effective utilisation of Vodafone learning platforms.<br>Localise learning content and review existing learning solutions to identify opportunities for enhancement and alternative delivery methods.<br>Contribute to the design, development, and refinement of fit-for-purpose learning solutions that enhance learner experience and support commercial objectives.<br>Partner with Business Operations teams to drive On-the-Job Training activities and support the early performance of new employees within their first 30 days.<br>Collaborate with HR Shared Services teams to support training administration, logistics, and learner enablement.<br>Act as a key point of contact for stakeholders, including HR Business Partners, operational teams, suppliers, and the wider global Learning &amp; Development community.<br>Identify capability gaps through audits and assessments and communicate findings to relevant functional experts.<br>Track learner progress and maintain training reports throughout the full learning journey.<br>Facilitate upskilling and cross-skilling programmes to broaden workforce capability.<br>Monitor training-to-operation transition outcomes and identify opportunities for performance improvement.<br>Support the implementation of Vodafone Spirit through learning initiatives and training activities.</p><br><br><br><b>Who you are</b> <br><p>Strong understanding of VOIS customer operations strategy and values.<br>Experience facilitating technical and product-related learning programmes for new employees.<br>Ability to engage effectively with stakeholders across different organisational levels.<br>Experience in digital learning delivery and maintaining learner engagement through virtual channels.<br>Ability to support the design and enhancement of learning solutions and training materials.<br>Knowledge of gamification techniques and learning performance dashboards.<br>Self-motivated individual with the ability to build rapport quickly with diverse audiences.<br>Excellent presentation and facilitation skills, both in-person and virtual.<br>Fluent in spoken and written English.<br>Proven experience delivering classroom and virtual training programmes.<br>Advanced PowerPoint design and presentation creation skills.<br>Strong understanding of content development principles.</p><br> <p>Preferred Qualifications:</p><br> <p>Knowledge of instructional design methodologies.<br>Understanding of coaching principles and development techniques.<br>Training of Trainers (TOT) certification or equivalent qualification.</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><p>Opportunity to influence employee capability development and learning outcomes across the organisation.<br>Exposure to diverse learning methodologies, digital learning platforms, and facilitation approaches.<br>Collaboration with cross-functional business, HR, and operational stakeholders.<br>Opportunity to contribute to employee onboarding, continuous development, and performance improvement initiatives.<br>Experience supporting a culture of learning, engagement, and continuous capability building.</p><br><br><br><b>What skills you will learn</b> <br><p>Advanced facilitation and learner engagement techniques.<br>Learning solution design and content enhancement practices.<br>Digital learning delivery, virtual facilitation, and gamification approaches.<br>Learning analytics, reporting, and learner performance tracking.<br>Stakeholder management within Learning &amp; Development environments.<br>On-the-job training methodologies and capability development frameworks.<br>Training consultancy and organisational learning best practices.</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS LinkedIn</li> <li>Facebook:&nbsp;VOIS Facebook</li> <li>Instagram:&nbsp;VOIS Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Learn More</li> </ul> <br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br> <p>We are seeking a skilled HR Operations &amp; Resourcing Specialist to support end-to-end HR operations and resourcing activities for non-mass hiring recruitment. The role combines recruitment administration, personnel operations, HR systems management, reporting, onboarding and offboarding support, and continuous process improvement. The successful candidate will work closely with stakeholders to ensure high-quality service delivery, compliance with service level agreements, accurate HR documentation management, and a seamless employee experience throughout the employment lifecycle.</p><br><br><br><b>What you’ll do</b> <br> <p>Resourcing Operations</p><br> <p>Manage day-to-day resourcing operations activities and ensure operational processes are followed effectively.<br>Create and manage vacancies through the relevant recruitment approval process.<br>Post vacancies on SuccessFactors and Eightfold platforms.<br>Archive candidate CVs and maintain recruitment records.<br>Coordinate and schedule candidate interviews.<br>Communicate hiring documentation requirements to candidates and support the recruitment administration process.</p><br> <p>Personnel Operations</p><br> <p>Support the daily operations of HR functions and administration activities.<br>Ensure documentation is available and maintained for HR systems, processes, and procedures.<br>Deliver services within agreed service level agreements and operational standards.<br>Participate in HR projects and initiatives related to HR systems and process enhancement.<br>Review and update processes and procedures where required, ensuring stakeholders are informed of changes.<br>Identify opportunities to improve and streamline existing processes.<br>Issue and authorise HR-related documents, including HR letters, payroll letters, embassy letters, and government-related paperwork.<br>Manage personal document withdrawal and return processes.<br>Maintain employee document archiving for all permanent employees.<br>Support onboarding and offboarding activities across the employee lifecycle.<br>Coordinate contract signing activities for new joiners and contractor-to-employee conversion processes.<br>Process contract renewals accurately and efficiently.<br>Handle confidential employee information with discretion and professionalism.<br>Coordinate onboarding documentation and schedules to support an effective new-joiner experience.<br>Manage all required documentation and administration for employee exit processes.<br>Communicate employee joining and leaving activities with relevant stakeholders and cross-functional teams.<br>Resolve operational escalations promptly and identify root causes to prevent recurrence.</p><br> <p>Service Delivery &amp; Quality</p><br> <p>Maintain high standards of operational accuracy and quality.<br>Monitor service delivery performance against agreed SLAs.<br>Prioritise workload effectively while demonstrating a strong understanding of business requirements and customer needs.<br>Resolve and close requests in accordance with established service delivery processes and timelines.</p><br><br><br><b>Who you are</b> <br> <p>Experience &amp; Education</p><br> <p>Bachelor’s degree.<br>3–5 years of HR experience, preferably within HR Operations, Personnel Administration, Shared Services, or Recruitment Operations environments.</p><br> <p>Knowledge &amp; Skills</p><br> <p>Strong stakeholder management skills.<br>Effective communication skills with the ability to engage across all organisational levels.<br>Experience working with HR systems and HR administration processes.<br>Strong analytical and reporting capabilities.<br>Good knowledge of MIS reporting and customer service practices.<br>Advanced Microsoft Office skills, particularly Excel and PowerPoint.<br>Knowledge of SuccessFactors HR modules and EVO HR systems.<br>Strong organisational skills with excellent attention to detail.<br>Ability to manage multiple priorities in a fast-paced environment.<br>Ability to handle sensitive and confidential information with discretion.<br>Proactive approach to problem-solving and continuous improvement.</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><p>Opportunity to gain broad exposure across both HR Operations and Recruitment Operations.<br>Involvement in employee lifecycle management from hiring through to offboarding.<br>Participation in HR transformation projects and process improvement initiatives.<br>Collaboration with a wide range of stakeholders across HR and business functions.<br>Opportunity to develop expertise in HR systems, service delivery, reporting, and workforce administration within a global organisation.</p><br><br><br><b>What skills you will learn</b> <br><p>End-to-end HR operations and employee lifecycle management.<br>Recruitment operations and candidate management processes.<br>HR systems administration, including SuccessFactors and related HR platforms.<br>Advanced HR reporting, analytics, and management information practices.<br>Continuous improvement, process optimisation, and service excellence techniques.<br>Stakeholder engagement and cross-functional collaboration skills.<br>Escalation management and operational problem-solving capabilities.</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS LinkedIn</li> <li>Facebook:&nbsp;VOIS Facebook</li> <li>Instagram:&nbsp;VOIS Instagram</li> <li>Chat with our employees:&nbsp;Employee Conversations</li> </ul> <br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a Business Insights &amp; Trading Specialist to drive the effective and accurate trading and sales performance of the Total Products &amp; Services portfolio across one or multiple markets. This role acts as a key connection between Group Products &amp; Services and local markets, partnering with stakeholders across multiple functions to optimise portfolio performance, support strategic growth initiatives, and deliver insightful analysis to senior leaders. The successful candidate will be highly analytical, commercially aware, and confident in engaging with stakeholders at all levels while transforming complex data into actionable business insights<br><br><br><b>What you’ll do</b> <br>Partner with multiple markets to align taxonomy, forecasting methodologies, and sales reporting practices for the Total Products &amp; Services portfolio, ensuring consistency and accuracy across markets.<br> Share executive-level reporting with stakeholders across markets to support strategic alignment and performance management.&nbsp;<br> Collaborate with market teams on forecasting, trading opportunities, performance reviews, and strategic discussions to support portfolio growth.&nbsp;<br> Build and maintain strong relationships with leaders and stakeholders across sales, trading, finance, and commercial functions, enabling informed and data-driven decisions.<br> Act as a key liaison between market teams and Vodafone Group functions to support sales and trading performance objectives.<br> Deliver accurate analysis, reports, presentations, and executive-ready insights to senior stakeholders.<br> Lead monthly sales trading performance reporting activities across multiple markets and ensure timely communication of key performance indicators.<br> Support annual budget planning activities, coordinating with commercial, finance, and trading stakeholders to ensure alignment with business objectives.<br> Identify performance risks, opportunities, and strategic growth areas through detailed analysis and insight generation.<br><br><br><b>Who you are</b> <br>A professional with strong experience in analysing, interpreting, and identifying trends within complex datasets. 5-7 years of experience<br> An excellent communicator who is comfortable presenting to, influencing, and collaborating with stakeholders across multiple functions and levels of seniority.&nbsp;<br> Fluent in English, both written and spoken.&nbsp;<br> Proactive, solution-oriented, and capable of working independently within a fast-paced environment.&nbsp;<br> Commercially aware with a strong understanding of sales performance and financial drivers.&nbsp;<br> Skilled at transforming data into meaningful business insights, identifying performance risks and growth opportunities across functions such as Commercial Planning, Finance, Sales, and Product Management.&nbsp;<br> Able to balance local market requirements with broader business strategies and best practices.&nbsp;<br> Educated to degree level in Business Administration, Finance, or a related quantitative discipline.&nbsp;<br> Experienced in using Microsoft applications, Salesforce, and Power BI<br> Demonstrated success in Business Operations, Sales Operations, Commercial, or Finance Business Partnering roles.<br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>Opportunity to work closely with senior leadership and executive stakeholders across multiple international markets.<br> Exposure to strategic portfolio management, commercial performance, forecasting, and sales optimisation activities.&nbsp;<br> A collaborative and global environment where business insights directly influence strategic decisions and market performance.&nbsp;<br> Opportunities to develop expertise in business performance management, stakeholder engagement, and executive reporting<br><br><br><b>What skills you will learn</b> <br>Advanced commercial and trading performance analysis.<br> Strategic forecasting and budget planning methodologies.&nbsp;<br> Executive-level reporting and presentation development.&nbsp;<br> Cross-functional stakeholder management and international market collaboration.&nbsp;<br> Data-driven decision-making using Salesforce, Power BI, and business analytics techniques.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: VOIS LinkedIn<br> Facebook:&nbsp;VOIS Facebook<br> Instagram:&nbsp;VOIS Instagram<br> You can also chat with our employees to learn more about our projects:&nbsp;Employee Connect<br><br><br><br> </div>

<p><h4>Deloitte Innovation Hub | Senior Automation Tester, Cairo, Egypt<\/h4>\n<p>Connect to your career at Deloitte<\/p>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n<h4>Connect to your opportunity<\/h4>\n<p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.<\/p>\n<p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all the following:<\/p>\n<ul>\n <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies<\/li>\n <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery<\/li>\n <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking on a client problem, and turning it into a technical solution<\/li>\n <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies<\/li>\n <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team<\/li>\n <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team<\/li>\n<\/ul>\n<h4>Connect to your skills and professional experience<\/h4>\n<ul>\n <li>Bachelor's degree in computer science or computer engineering from a reputable university<\/li>\n <li>3-6 years of experience as a software testing engineer, at least 2 of them in testing automation using Java<\/li>\n <li>2+ years of programming experience, preferably in Java<\/li>\n <li>Experience in test management tools (Jira)<\/li>\n <li>Experience in API testing automation tools (SOAPUI, Postman)<\/li>\n <li>Experience in test automation tools and frameworks (Selenium, Cucumber, Rest Assured; Playwright would be a plus)<\/li>\n <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product<\/li>\n <li>Identify and break down the necessary tasks to test a new product<\/li>\n <li>Design test scripts by working with stakeholders and other members of the team<\/li>\n <li>Set up automated tests and UAT test scripts<\/li>\n <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface<\/li>\n <li>Participate in some of the offering development process to understand the growth and capability of the product<\/li>\n <li>Adhere to and update established QA processes<\/li>\n <li>Devise and deploy fixes and improvements<\/li>\n <li>Write and update user documentation and operational procedures<\/li>\n <li>Visualize the test script results either by developing reports independently or working with the visualization developers<\/li>\n <li>Use knowledge of product testing to work in developing any in-built product validation processes where required<\/li>\n<\/ul>\n<h4>Connect to your service line - Consulting<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<\/p>\n<h4>Connect to your industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Technology and Transformation<\/p>\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Systems &amp; Automation Specialist at Al Thuraya Consultancy Egypt will support, administer and optimise the organisation s business systems, with a primary focus on the Zoho One ecosystem. The role supports the Centre of Excellence in improving operational workflows, reporting, analytics, user adoption and cross-functional process efficiency across a 35-person organisation. The role is not a traditional IT helpdesk role, a pure software developer role, or an accounting/controller role. It is designed for a process-oriented business systems professional who can translate user requirements into practical system improvements, automate workflows, troubleshoot system issues and support operational excellence initiatives.</p><p>Responsibilities</p><ol><li>Business Systems Administration: Administer and maintain core business applications, including Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk, Zoho Analytics, and other related systems as required. Manage user access, roles, permissions, data fields, workflow rules, forms, modules, templates and basic application configuration. Ensure business applications are reliable, structured and aligned with approved operational processes. Coordinate with external implementation partners or vendors where advanced configuration, accounting support or integration support is required.</li><li>Integrations, Low-Code / No-Code and Technical Enablement: Support low-code/no-code automation and basic system integrations where appropriate. Assist with Deluge scripting, API-based workflows, webhooks or integration logic where business needs require technical enablement. Test technical solutions before release and document configuration changes. Maintain a learning mindset towards scripting, integrations, automation and emerging business systems tools.</li><li>Data Quality, Governance and Compliance: Support data consistency, user discipline, access control, records quality and process governance across business systems. Assist in applying approved information management, data protection, confidentiality and records management practices. Ensure business system changes are documented, tested and aligned with internal approval requirements. Coordinate with the Centre of Excellence on process governance, internal quality assurance and improvement initiatives.</li><li>Cross-Functional Collaboration: Work closely with HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other departments to understand operational requirements. Translate business problems into practical system, process or reporting solutions. Support change management activities related to new system features, workflow updates, user adoption and process changes. Communicate clearly with technical and non-technical stakeholders.</li><li>Continuous Improvement: Monitor recurring system issues, user feedback and workflow gaps to identify improvement opportunities. Recommend enhancements that improve control, efficiency, visibility and user experience. Participate in internal improvement initiatives led by the Centre of Excellence. Maintain current knowledge of Zoho One capabilities, automation tools, ERP/CRM trends and reporting practices.</li><li>Other Duties as Assigned: Support additional business systems, automation, reporting, user training or process improvement tasks as required. Assist in special projects where business systems and operational workflows are involved. Provide support during workload peaks, system updates, new module implementation or internal transformation initiatives.</li></ol><p>Job Specifications</p><p>Job Grade: Mid-level specialist role, reflecting hands-on system administration, process analysis, automation, reporting and cross-functional support responsibilities.</p><p>Job Classification: given the role s requirement to balance operational support, system configuration, process thinking, reporting and user-facing communication.</p><p>Direct Reports: None at this stage. The role may coordinate with vendors, implementation partners and business users.</p><p>Internal Stakeholders: Centre of Excellence, HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other system users.</p><p>External Stakeholders: Zoho implementation partners, support vendors, external accounting/application consultants where applicable.</p><p>Qualifications</p><ol><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li><li>Skills: Strong process thinking and business analysis skills. Workflow automation and system configuration capability. Reporting/dashboard development skills. Troubleshooting and root-cause analysis. Clear communication with technical and non-technical users. Strong documentation and user-guide writing ability. Ability to work independently and manage multiple priorities. English fluency. Proficiency in Microsoft Office and business productivity tools. Technical curiosity and ability to learn new tools quickly.</li><li>Attributes: Process-oriented, organised and proactive. Systems-minded and operationally focused. Practical, hands-on and solution-oriented. Comfortable working cross-functionally. Able to balance technical configuration with business communication. Adaptable, curious and willing to learn technical solutions as business needs evolve. Detail-oriented and committed to reliable documentation.</li><li>Prerequisite Training and Level of Training Required: Zoho One Administration and Configuration: Level: Intermediate to Advanced. Workflow Automation and Process Improvement: Level: Intermediate. Reporting, Dashboards and Analytics: Level: Intermediate. Low-Code / No-Code Automation and Integration Awareness: Level: Intermediate. User Support and Training: Level: Intermediate. Data Governance, Access Control and Confidentiality: Level: Intermediate. Continuous Professional Development: Level: Ongoing.</li></ul><p></p></section>