Database Developer Jobs
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Mission <br><p><b>JOB PURPOSE: </b></p><br><br><p>The Rolling Stock Engineer is responsible for leading and managing the maintenance operations of rolling stock and depot </p><br><br><p>equipment to ensure reliability, availability, and safety. The role focuses on operational efficiency, technical excellence, and </p><br><br><p>proactive technician team leadership. It involves overseeing a multidisciplinary maintenance team, coordinating resources, </p><br><br><p>ensuring safety standards, and leveraging maintenance systems like Maximo for accurate tracking and reporting.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES </b></p><br><br><p><b>Operations & Maintenance Management </b></p><br><br><p>• Oversee and support all maintenance activities for rolling stock and depot equipment. </p><br><br><p>• Monitor operational efficiency, identify deviations, and implement corrective actions. </p><br><br><p>• Investigate reported/unreported damages, equipment failures, and recurring issues to improve system reliability. </p><br><br><p>• Ensure compliance with planned and corrective maintenance schedules and coordinate cross-functional technical </p><br><br><p>efforts. </p><br><br><p>• Analyze trainset performance and operational behavior using diagnostic tools and field data. </p><br><br><p>• Manage requirements of maintenance activities for sub-contractors & suppliers. </p><br><br><p><b>Resource & Performance Management </b></p><br><br><p>• Manage human, material, and financial resources to ensure optimal operational output. </p><br><br><p>• Participate in developing training programs, evaluating performance, and building competency plans. </p><br><br><p>• Review and optimize spare parts usage and material forecasting to reduce downtime. </p><br><br><p>• Support planning for capital investment and lifecycle management of assets. </p><br><br><p><b>Team Leadership & Coordination </b></p><br><br><p>• Lead day-to-day team coordination, including task assignment, resource planning, shift management, and conflict </p><br><br><p>resolution. </p><br><br><p>• Implement coaching and mentoring practices to support team development and performance enhancement. </p><br><br><p>• Foster a collaborative and informed work culture through regular briefings and structured communication. </p><br><br><p>• Drive employee engagement initiatives and identify succession planning opportunities within the team. </p><br><br><p><b>Maximo System & Digital Tools </b></p><br><br><p>• Maintain accurate maintenance records using the Maximo system (or equivalent MMS). </p><br><br><p>• Generate, review, and close work orders in Maximo, ensuring full traceability of maintenance activities. </p><br><br><p>• Analyze maintenance data trends and provide insights for continuous improvement. </p><br><br><p>• Train and guide team members on Maximo usage and digital reporting practices. </p><br><br><p><b>Safety & Compliance </b></p><br><br><p>• Ensure adherence to all occupational health and safety (OHS) regulations, company safety standards, and risk mitigation </p><br><br><p>protocols. </p><br><br><p>• Ensure all work activities are closed in Maximo once the work has been completed (as per the defined company </p><br><br><p>timescales). </p><br><br><p>• Promote a strong safety culture through toolbox talks, safety drills, and compliance audits. </p><br><br><p>• Oversee safe operations during maintenance work, ensuring the protection of personnel and assets. </p><br><br><p>• Lead incident investigations, report findings, and implement lessons learned to prevent recurrence. </p><br><br><br><p><b>SAFETY RESPONSIBILITIES: </b></p><br><br><p>• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as </p><br><br><p>required within the job role. </p><br><br><p>• Comply with the requirements of RDMC RQHSE Policy and Safety Management System. </p><br><br><p>• Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are </p><br><br><p>accountable for reporting and intervening in any Safety, Security, or Environmental violations. </p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE </b></p><br><br><p><b>Qualifications</b> </p><br><br><p>• Bachelor’s degree in electrical or mechanical engineering (or related discipline). </p><br><br><p>• Fluent in Arabic and proficient in English; knowledge of French is an added advantage. </p><br><br><p><b>Knowledge </b></p><br><br><p>• Solid understanding of rolling stock and depot equipment systems, including mechanics, pneumatics, electronics, and </p><br><br><p>diagnostics. </p><br><br><p>• Knowledge of Lean Manufacturing principles, team and production management, safety standards, and change </p><br><br><p>management. </p><br><br><p>• Proficiency with Maintenance Management Systems (preferably Maximo). </p><br><br><p><b>Experience </b></p><br><br><p>• Minimum of 3-5 years of experience in the railway industry, with at least 5 years in rolling stock or depot equipment </p><br><br><p>maintenance. </p><br><br><p>• Proven track record in managing change initiatives and driving continuous improvement. </p><br><br><p><b>DESIRED BEHAVIORS & EXPERIENCES </b></p><br><br><p>• Leadership: Strong leadership with effective communication, supervision, and coordination skills. </p><br><br><p>• Analytical Thinking: Analytical and results-oriented, with strategic thinking and a hands-on problem-solving mindset. </p><br><br><p>• Resilience & Decision-Making: Ability to manage high-pressure environments and make timely, sound decisions. </p><br><br><p>• Negotiation & Stakeholder Engagement: Proven negotiation skills and stakeholder management capabilities. </p><br><br><p>• Innovation & Professional Integrity: Commitment to innovation, operational excellence, and professional integrity. </p><br><br><br> </div>
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<p>We are seeking a Senior IP Analyst to join our Filing and Prosecution Team at Clarivate. In this role, you will be responsible for providing filing & prosecution support through docketing, paralegal services, Recordals, Information Disclosure Statements (IDS), and/or reference management to customers and delivering excellent support in alignment with our customer-centric culture. This position is subject to U.S. export control requirements under the Export Administration Regulations (“EAR”) and International Traffic in Arms Regulations (“ITAR”).</p><br><p><b>About You – experience, education, skills, and accomplishments</b></p><br><ul><li><p>Associate's degree or equivalent relevant work experience</p><br></li><li><p>1+ years of patent paralegal and docketing experience</p><br></li><li><p>Experience using IP management software</p><br></li><li><p>Experience in Microsoft Suite: Outlook, Word and Excel</p><br></li></ul><p><b>It would be great if you also had...</b></p><br><ul><li><p>2+ years of experience using Memotech, Foundation IP, IP Manager, The IP Management System, Inprotech, or IPFolio</p><br></li><li><p>U.S. and foreign patent docketing and trademark filing & prosecution experience</p><br></li><li><p>A paralegal certificate from an ABA approved program is a plus</p><br></li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li><p>Interacting with internal and external stakeholders, expresses ideas, organizes and delivers information appropriately in a virtual, highly matrixed and global environment</p><br></li><li><p>Plans and organizes tasks and work responsibilities to achieve objectives. Adheres to organizational policies and procedures</p><br></li><li><p>Process incoming and outgoing domestic and international communications in IP management software</p><br></li><li><p>Routinely review and file prosecution related documents with the USPTO for all stages of prosecution. Also coordinate and facilitate timely instructions to foreign agents in order to meet deadlines for non-US patent or trademark prosecution deadlines.</p><br></li><li><p>Manage, create and maintain documents on behalf of customers as per their directions including but not limited to scanning and filing of incoming documents, retrieving, sending requested documents to customers, unfiled matters, file intakes and file transfers</p><br></li><li><p>Prepare documents for signature and collaborate with customer contacts to fulfil requirements of various patent offices as requested, including but not limited to: Intellectual Property applications (domestic and international), Information Disclosure Statements (IDS), formalized priority claims, formal documents such as ADS, Power of Attorney, PCT forms and other forms as needed</p><br></li><li><p>Maintain customer docket and run reports as appropriate and correspond internally and externally regarding deadlines and status of applications</p><br></li><li><p>Develop and maintain a working knowledge of domestic and international intellectual property office rules and procedures</p><br></li><li><p>Assist in establishing policies and procedures to ensure quality improvement efforts will meet or exceed internal and external customer needs and expectations</p><br></li><li><p>Document and track daily work in time-tracking system within prescribed deadlines and SLA’s</p><br></li><li><p>Liaise with all areas of the business where/when defined to meet customer expectations by ensuring adherence to the agreed or required service levels</p><br></li></ul><p><b>About the Team</b></p><br><p>Come join our Filing & Prosecution Team! Clarivate is the global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world’s ideas. We have the insight, experience and global expertise to create, protect, maintain and maximize IP assets on a global scale.</p><br><p><b>Hours of Work</b></p><br><ul><li><p>Full Time, permanent position</p><br></li><li><p>We are prioritizing hiring in a hybrid work model working 2-3 days a week in one of our US offices. However, we encourage applicants of all US states to apply</p><br></li></ul><p><b>Compensation - US Only</b></p><br><p>The expected base salary for this position is $50,000 - $76,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.</p><br><p>In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.</p><br><p>#LI-Hybrid</p><br><p>#LI-LP</p><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking an experienced Infrastructure System Engineer to manage and optimise Active Directory and Entra ID services within a large-scale enterprise environment. This role focuses on ensuring service reliability, resolving complex technical issues through root cause analysis, supporting project delivery, and driving continuous service improvements while collaborating with cross-functional teams and stakeholders.</p><p>What you ll do</p><ul><li>Manage and oversee Office IT infrastructure services, particularly Active Directory and Entra ID environments.</li><li>Coordinate, assess, and implement change requests to ensure service stability and continuous improvement.</li><li>Investigate incidents, perform root cause analysis (RCA), and provide long-term solutions.</li><li>Act as a technical escalation point for service desks and specialist teams.</li><li>Monitor service performance, availability, and quality against agreed standards.</li><li>Contribute to project planning and execution, providing operational and technical assessments.</li><li>Develop scripts and automation solutions to enhance efficiency and reduce manual work.</li><li>Maintain and update technical documentation, operational guides, and user instructions.</li><li>Support capacity planning and reporting to ensure future scalability.</li><li>Drive Continuous Service Improvement (CSI) initiatives and support service review meetings.</li></ul><p>Who you are</p><ul><li>Degree in Engineering, Computer Science, or a related field.</li><li>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</li><li>Strong knowledge of Azure administration and Active Directory environments.</li><li>Experience in Windows Server environments and system integration.</li><li>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</li><li>Familiarity with user lifecycle management and provisioning processes.</li><li>Understanding of ITIL practices and Agile methodologies.</li><li>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</li><li>Effective communication and collaboration skills with the ability to engage stakeholders.</li><li>Ability to work in complex, high-availability environments with a focus on service quality.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work within a global technology environment supporting critical infrastructure services.</li><li>Exposure to large-scale enterprise systems and modern identity technologies.</li><li>A collaborative and supportive team culture focused on continuous improvement.</li><li>Involvement in strategic projects and transformation initiatives.</li><li>Professional growth through hands-on experience with cutting-edge tools and platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced identity and access management using Entra ID and modern authentication technologies.</li><li>Automation and scripting techniques to optimise infrastructure operations.</li><li>Service management practices aligned with ITIL frameworks.</li><li>Stakeholder engagement and cross-functional collaboration in a global environment.</li><li>Performance monitoring, reporting, and continuous service improvement methodologies.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Computer Science, or a related field.</p><p>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</p><p>Strong knowledge of Azure administration and Active Directory environments.</p><p>Experience in Windows Server environments and system integration.</p><p>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</p><p>Familiarity with user lifecycle management and provisioning processes.</p><p>Understanding of ITIL practices and Agile methodologies.</p><p>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</p><p>Effective communication and collaboration skills with the ability to engage stakeholders.</p><p>Ability to work in complex, high-availability environments with a focus on service quality.</p><p></p></section>
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<p><strong>Position Summary:</strong></p><br><p>As a Digital Sales Engineer, you will play a key role in driving growth across Egypt by engaging customers through digital and remote sales channels. You will serve as the primary point of contact for customers who prefer digital interaction, guiding them through the full sales journey—from initial engagement to post-sales support. In this role, you will build strong relationships, understand customer needs across key industries, and position Emerson Measurement Solutions to deliver meaningful value through innovative technologies and digital platforms<strong>.</strong></p><br><p><strong>In This Role, Your Responsibilities Will Be:</strong></p><br><ul><li>Own and achieve bookings targets for the Measurement Solutions portfolio within assigned customer segments using digital and remote engagement</li><li>Maintain an accurate sales forecast and ensure consistent delivery against monthly and quarterly goals</li><li>Serve as the primary customer contact, providing seamless pre- and post-sales support across the entire sales cycle</li><li>Support customers with product selection, application guidance, and order placement through digital platforms</li><li>Promote and enable adoption of Emerson’s digital tools to enhance customer engagement and efficiency</li><li>Follow up on quotations and opportunities to improve conversion rates and drive order closure</li><li>Monitor and act on digital leads, proactively converting opportunities within your assigned segments</li><li>Use data insights, customer segmentation, and whitespace analysis to drive account growth strategies</li><li>Identify and develop opportunities in new industries and emerging markets within Egypt</li><li>Collaborate with subject matter experts, product managers, and internal teams to create differentiated customer solutions</li><li>Support implementation of new digital tools and technologies to advance sales effectiveness</li><li>Stay updated on the Measurement Solutions portfolio, including new product introductions</li><li>Monitor market trends and competitor activity, contributing insights to business development strategies</li><li>Uphold Emerson’s business ethics and compliance standards in all interactions</li><li>Adhere to Health, Safety & Environment policies as laid by the organization.</li></ul><p><strong>Who You Are:</strong></p><br><p>You communicate with clarity and confidence, adapting your message to different audiences and ensuring mutual understanding. You build strong partnerships by working collaboratively across teams and fostering trust with customers and colleagues. You embrace technology and innovation as key enablers to solve challenges and deliver value. You demonstrate resilience and accountability, staying focused and motivated in a dynamic, target-driven environment while continuously striving to improve your performance.</p><br><p><strong>For This Role, You Will Need:</strong></p><br><ul><li>A degree in engineering or a related technical discipline, or equivalent practical experience</li><li>Experience in sales, application engineering, or technical customer engagement in industrial or process industries</li><li>Ability to manage customer relationships and sales activities through digital platforms and tools</li><li>Strong commercial awareness, including familiarity with sales processes and contract considerations</li><li>Fluency in Arabic and English, both written and spoken</li><li>Willingness to be based in Cairo and support customers across Egypt</li></ul><p><strong>Preferred Qualifications That Set You Apart:</strong></p><br><ul><li>Experience in instrumentation, flow measurement, or process control technologies</li><li>Familiarity with CRM systems and digital sales tools such as sales intelligence or engagement platforms</li><li>Exposure to data-driven sales strategies, including analytics and customer segmentation</li><li>Experience supporting customers across multiple industries in a regional or global environment</li></ul><p><strong>Our Culture & Commitment to You!</strong></p><br><p> At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.</p><br><p> We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.</p><br><p> Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. </p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>POSITION SNAPSHOT</b></p><p>Job Title: Order Management Associate Company: Nestl Business Solutions Location: Cairo, Egypt</p><p>POSITION SUMMARY</p><p>The Order Management Specialist is responsible for the end to end execution of Demand Capture, Order Fulfillment, and Billing activities, ensuring high accuracy, timeliness, and adherence to Market and Global Service Level Agreements (SLAs). The role ensures smooth order flow by managing demand capture (manual and digital), stock allocation, order fulfillment exceptions, billing accuracy, and return/refusal mitigation, while proactively addressing out of stock risks and customer expectations. Acting as the primary operational point of contact for customers, the role collaborates closely with cross functional stakeholders (Demand & Supply Planning, Logistics, CoC, Finance, and Customer Service) to deliver a customer centric experience, drive operational excellence, minimize waste, reduce complexity, and continuously improve end to end Order to Cash (O2C) processes.</p><p><b>KEY RESPONSIBILITIES</b></p><p>Demand Capture & Order Management</p><p>Capture customer demand via manual and electronic channels within defined Global and Market SLAs. Execute demand capture activities with high accuracy and timeliness, ensuring minimal rework and exceptions. Perform manual order entry when digitalization is not possible and report system failures promptly. Liaise with Center of Competence (CoC) and Master Data teams to resolve demand capture failures within SLA. Document and analyze demand capture changes to identify root causes and recurring issues.</p><p>Order Fulfillment & Stock Allocation</p><p>Manage order fulfillment exceptions (allocation, delivery delays, load optimization, carrier selection, appointment scheduling). Execute stock allocation strategies aligned with Operational Demand & Supply Review priorities. Proactively manage out of stock risks and communicate mitigation plans to customers and internal stakeholders. Leverage GLOBE functionalities to automate allocation and reduce manual intervention. Provide data driven insights to anticipate risks, minimize waste, and improve service fulfillment.</p><p>Billing, Returns & Refusals</p><p>Execute all billing activities within Market SLAs, ensuring invoice accuracy and timely posting. Resolve billing exceptions in collaboration with internal teams and customers to avoid collection issues. Coordinate return and refusal processes, securing approvals and documentation per market policies. Propose mitigation options to minimize financial impact while protecting customer relationships. Support claims and deductions resolution to ensure accurate customer account adjustments.</p><p>Continuous Improvement & Customer Centricity</p><p>Participate in NCE and operational review meetings, contributing to process standardization and optimization. Analyze service KPIs and present insights during Daily Operational Reviews (DORs). Embed customer centricity in operational discussions and exception resolution. Drive continuous improvement initiatives to reduce exceptions, increase automation, and enhance customer experience. Act as a customer advocate by addressing root causes and implementing sustainable solutions across the E2E process.</p><p>KEY PERFORMANCE MEASURES (KPIs)</p><p>Accuracy & Timeliness</p><p>Customer Order Fulfilment (COF) / OTIF (On Time, In Full)</p><p>Customer Service Level (CSL)</p><p>Automation % (Reduction of Manual Intervention)</p><p>Untouched Order %</p><p>Perfect Invoice Rate</p><p>Return & Refusal KPIs</p><p>ARE YOU A FIT?</p><p>Education & Experience</p><p>Bachelor s degree required. 1 3 years of experience in supply chain, order management, demand & supply planning, distribution, sales, or marketing.</p><p><b>Skills & Competencies</b></p><p>Strong understanding of Order to Cash (O2C) processes. Solid knowledge of supply chain, demand management, and customer service best practices . High attention to detail with strong results orientation. Analytical mindset with structured problem solving and root cause analysis capabilities. Ability to multitask, manage priorities, and adapt to business urgency. Strong communication skills (written and verbal) with effective stakeholder management. High ownership, accountability, and self discipline. Ability to propose, implement, and sustain process improvements. Conflict management and customer focused decision making skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree required.</li><li>1 3 years of experience in supply chain, order management, demand & supply planning, distribution, sales, or marketing.</li><li>Strong understanding of Order to Cash (O2C) processes.</li><li>Solid knowledge of supply chain, demand management, and customer service best practices .</li><li>High attention to detail with strong results orientation.</li><li>Analytical mindset with structured problem solving and root cause analysis capabilities.</li><li>Ability to multitask, manage priorities, and adapt to business urgency.</li><li>Strong communication skills (written and verbal) with effective stakeholder management.</li><li>High ownership, accountability, and self discipline.</li><li>Ability to propose, implement, and sustain process improvements.</li><li>Conflict management and customer focused decision making skills.</li></ul><p></p></section>
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<p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&nbsp;<strong>partnership</strong>, create an environment that attracts the&nbsp;<strong>most talented professionals</strong>&nbsp;and allows them to flourish, and regulate&nbsp;<strong>growth</strong>&nbsp;to maintain&nbsp;<strong>excellence</strong>&nbsp;in our service standards.</p><br><br><p>We are looking for a driven and capable&nbsp;<strong>Human Resources Business Partner</strong> to support us in building and executing HR strategies that align with business objectives and foster a high-performance culture.</p><br><p>You will play an integral role in partnering with leadership and managers to develop talent, enhance engagement, manage performance, and ensure compliance with labor laws and company policies.</p><br><p>We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.</p><br><p><strong>RESPONSIBILITIES:</strong></p><br><ul><li>Partner with leadership and the HR Director to develop and implement HR strategies that drive business success and align with company values.</li><li>Collaborate with managers to identify skills gaps and create development plans that foster continuous growth.</li><li>Manage and drive performance management cycles, including goal setting, continuous feedback, and formal reviews.</li><li>Support managers in developing high-performing teams by coaching them on feedback delivery and performance management.</li><li>Collaborate with leaders to implement performance improvement plans when needed.</li><li>Promote a feedback-driven, high-performance culture across the organization.</li><li>Stay informed of market trends and insights to recommend enhancements to compensation and benefits packages.</li><li>Manage employee relations matters (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and company policies.</li><li>Work closely with the HR Director to review, update, and implement HR policies and procedures, ensuring consistency, compliance, and alignment with regional/global standards.</li><li>Lead and improve onboarding, offboarding, and HR lifecycle processes, ensuring a smooth and engaging employee experience.</li><li>Design and implement employee engagement strategies and initiatives that foster a positive work environment.</li><li>Partner with managers and employees to enhance workplace culture, recognition programs, and employee well-being.</li><li>Conduct regular engagement surveys and action planning based on feedback to improve team morale and satisfaction.</li><li>Ensure compliance with Egyptian labor laws, regulations, and internal company policies.</li><li>Analyze HR data and metrics to provide actionable insights on workforce trends, turnover, engagement, and performance.</li><li>Lead or participate in local and regional HR projects, including change management and organizational development.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required Qualifications:</strong></p><br><ul><li>Bachelor’s degree in Human Resources Management or a related field.</li><li>7+ years of HR generalist or HRBP experience, ideally in a fast-paced, high-growth company (experience in the construction domain is a plus).</li><li>Deep understanding of Egyptian labor law and HR best practices.</li><li>Strong coaching and consulting skills with the ability to influence and build trust across all levels of the organization.</li><li>Proven experience in policy and procedure development, employee relations, and performance management.</li><li>Experience in talent management, organizational development, and employee engagement.</li><li>Ability to think strategically and execute tactically, hands-on, proactively, and solution-oriented.</li><li>Exceptional communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>Professional HR certification, such as SHRM-CP, PHR, or equivalent.</li><li>Experience in implementing HR systems or digital transformation initiatives.</li><li>Familiarity with change management and organizational development frameworks.</li></ul><p><strong>POSITION DETAILS:</strong></p><br><p><strong>Primary Location (On-site):</strong> Heliopolis, Cairo, EG<br><strong>Position:</strong> Human Resources Business Partner<br><strong>Position Classification:</strong> Salary-based full-time hours<br><strong>Working Hours:</strong> 9:00 AM to 6:00 PM Cairo Local Time</p><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>
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<span>Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services. In Egypt, Siemens Mobility is delivering one of the country’s first high-speed rail system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region. Today, we are recruiting for a Senior Site Engineer to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility. What are my responsibilities? Supervise and coordinate the installation of Signaling and Telecommunications systems, ensuring compliance with project specifications, quality standards, and HSE requirements. Lead installation teams and subcontractors to deliver activities safely, efficiently, and on schedule. Review technical drawings, installation documentation, and perform minor technical modifications in accordance with approved designs. Conduct site inspections, resolve technical issues, and provide guidance to installation teams throughout project execution. Coordinate with Engineering, Testing & Commissioning, Quality, and Customer teams to ensure smooth project delivery and interface management. Monitor installation progress, material availability, and site resources while maintaining accurate progress reporting. Support Testing & Commissioning activities by resolving installation-related issues and ensuring site readiness. Prepare and maintain As-Built documentation, inspection records, method statements, and technical reports. Support project planning, claims, and handover activities through accurate documentation and progress records. What do I need to qualify for this job? Bachelor's degree in Electrical Engineering, Electronics and Communications Engineering, Railway Engineering, or a related discipline. Minimum of 7 years of experience in railway signaling projects, preferably within High-Speed Rail, Mainline, Metro, ETCS, Interlocking, or Rail Automation projects. Experience supervising signaling and telecommunications installation works and managing subcontractors on large infrastructure projects. Strong understanding of railway signaling installation, Testing & Commissioning (T&C), interface management, and construction processes. Ability to read and interpret technical drawings, cable layouts, installation manuals, and engineering documentation. Proficiency in Microsoft Office applications and AutoCAD. Experience with Primavera P6, Microsoft Project, SharePoint, Teamcenter, or Aconex is considered an advantage. Strong leadership, communication, planning, and problem-solving skills with the ability to work effectively in multidisciplinary teams. Experience with Siemens Mobility signaling systems and ETCS Level 1/Level 2 projects is considered an advantage. Fluency in both written and spoken English and Arabic. What else do I need to know? As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.</p><p>WHY WE RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.</p><p>WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!</p><p>Key Responsibilities:</p><ul><li>Design, develop, and maintain automated test frameworks for UI, API, and backend systems using Playwright (Node.js).</li><li>Champion the use of tools such as BrowserStack, Applitools, Testim, and other modern QA platforms to improve test coverage and visibility.</li><li>Collaborate with cross-functional teams to define acceptance criteria, test plans, and test cases.</li><li>Own and lead end-to-end testing for major product releases from planning to production.</li><li>Conduct root cause analysis for critical issues and work across teams to implement long-term fixes.</li><li>Optimize and maintain CI/CD pipelines (e.g., Jenkins, GitHub Actions) for fast, reliable feedback cycles.</li><li>Promote and participate in test management processes, using tools like TestRail, Zephyr, or Xray to track quality metrics, ensure traceability, and drive testing efficiency.</li><li>Advocate for quality in all aspects of the SDLC including code reviews, architecture discussions, and sprint planning.</li><li>Identify and fill gaps in test coverage across functional, regression, performance, accessibility, and security testing.</li></ul><p>Technical Competencies/Skills:</p><ul><li>Software Development/Testing Lifecycles</li><li>Software Testing Concepts/Techniques</li><li>Mobile Testing Concepts</li><li>API Testing</li><li>Automation Testing</li><li>DB Testing</li><li>Manual Testing: Performance Testing</li><li>Sharp Eye for Details</li><li>Agile Methodologies (Scrum)</li><li>Agile Principles</li><li>Productivity</li><li>Troubleshooting</li></ul><p>Education</p><ul><li>BSc in Engineering or Computer Science, or equivalent</li></ul><p>Experience :</p><ul><li>6+ years in Software QA.</li><li>Proven expertise with Playwright (Node.js) must-have.</li><li>Strong understanding of JavaScript/TypeScript or Java .</li><li>Experience testing modern web applications, REST/GraphQL APIs, and backend services.</li><li>Hands-on with CI/CD tools (e.g., Jenkins, GitHub Actions, CircleCI).</li><li>Familiar with tools such as Browser Stack, Applitools, Testim for cross-browser, visual, and intelligent testing.</li><li>Strong grasp of test management tools (TestRail, Zephyr, Xray, or similar) and test case lifecycle.</li><li>Exposure to performance, accessibility, and security testing practices.</li></ul><p>AI Competencies</p><ul><li>Leverage AI-powered tools and agents to improve software testing efficiency, automation, and overall engineering productivity.</li><li>Utilize AI to generate and optimize test cases, automation scripts, test data, and documentation, while validating all AI-generated outputs.</li><li>Apply AI to analyze defects, identify test coverage gaps, and support root cause analysis.</li><li>Explore and adopt emerging AI-driven testing technologies and best practices to continuously improve quality engineering processes.</li><li>Knowledge of (RAG), (MCP), or similar AI integration concepts .</li></ul><p>Opportunity to work for a dynamic international company with a flat hierarchical structure, where your voice matters and your impact is seen.</p><p>The company will contribute up to EUR 25 per month towards staff perks</p><p>A company bonus scheme applicable as per bonus scheme rules</p><p>EUR equivalent salaries paid in EGP</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc in Engineering or Computer Science, or equivalent</li><li>6+ years in Software QA.</li><li>Proven expertise with Playwright (Node.js) must-have.</li><li>Strong understanding of JavaScript/TypeScript or Java .</li><li>Experience testing modern web applications, REST/GraphQL APIs, and backend services.</li><li>Hands-on with CI/CD tools (e.g., Jenkins, GitHub Actions, CircleCI).</li><li>Familiar with tools such as Browser Stack, Applitools, Testim for cross-browser, visual, and intelligent testing.</li><li>Strong grasp of test management tools (TestRail, Zephyr, Xray, or similar) and test case lifecycle.</li><li>Exposure to performance, accessibility, and security testing practices.</li><li>Leverage AI-powered tools and agents to improve software testing efficiency, automation, and overall engineering productivity.</li><li>Utilize AI to generate and optimize test cases, automation scripts, test data, and documentation, while validating all AI-generated outputs.</li><li>Apply AI to analyze defects, identify test coverage gaps, and support root cause analysis.</li><li>Explore and adopt emerging AI-driven testing technologies and best practices to continuously improve quality engineering processes.</li><li>Knowledge of (RAG), (MCP), or similar AI integration concepts .</li></ul><p></p></section>
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<p><b>Requisition ID 65713 <br>Position Type FT Permanent <br>Workplace Arrangement #LI-Onsite </b></p><br><br><b>About Kerry</b> <br>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.<br><b>About the role</b> <br><p>The QA Specialist is responsible for ensuring compliance with food safety, quality, and regulatory standards across production processes. The role involves conducting quality inspections, monitoring product quality, supporting laboratory testing activities, investigating quality issues, and ensuring adherence to company quality assurance procedures within the food and beverage manufacturing environment.</p><br><br><br><strong>Location</strong> 6th of October City<br><strong>Employment Type</strong> Full-time (Rotational Shifts)<br><strong>Reporting To</strong> QA Lab Supervisor<br><b>Key responsibilities</b> <br><ul><li>Conduct and document chemical, physical, and organoleptic testing of raw materials and finished products according to approved methods and SOPs.</li><li>Ensure all testing is performed accurately and within defined timelines, with proper documentation and reporting.</li><li>Identify and report non-conformances, support investigations, and assist in corrective and preventive actions (CAPA).</li><li>Perform internal calibration checks and routine verification of laboratory instruments and equipment.</li><li>Perform sanitation & hygiene testing in line with company standards and regulatory requirements.</li><li>Participate in product issue investigations and customer complaint analysis.</li><li>Ensure compliance with food safety and quality requirements on production lines.</li><li>Inspect and receive raw and packaging materials based on receiving procedures and approved specifications.</li><li>Maintain proper storage and traceability of retained and shelf-life samples.</li><li>Maintain laboratory equipment, perform minor maintenance, and ensure availability of properly functioning tools and reagents.</li><li>Conduct sampling of finished products and raw material in accordance with the approved sampling plan.</li><li>Follow all Good Laboratory Practices (GLP) within the lab and follow all the Lab. documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS.</li><li>Utilize Microsoft Excel and inventory management systems for data entry, tracking, and reporting.</li><li>Communicate effectively with cross-functional teams and escalate issues to the Quality Supervisor as needed.</li><li>Perform any additional tasks assigned by the department.a</li></ul><br><b>Qualifications and skills</b> <br><ul><li>Bachelor’s degree in a relevant scientific field (Food Science, Chemistry, Microbiology, Agriculture, or related discipline).</li><li>2–3 years of hands-on experience in Quality Assurance / Laboratory testing within the Food & Beverage industry.</li><li>Solid understanding of food safety and quality systems, including HACCP, ISO standards, GLP, and GMP.</li><li>Experience in performing chemical, physical, and basic microbiological analyses, with strong adherence to standard methods and SOPs.</li><li>Proficiency in using laboratory equipment, calibration practices, and routine maintenance of instruments.</li><li>Good working knowledge of Microsoft Office (Excel, Access) and computerized data management systems for recording and analyzing results.</li><li>Ability to identify deviations, investigate root causes, and support corrective and preventive actions (CAPA).</li><li>High attention to detail with strong analytical and problem-solving skills.</li><li>Effective communication skills (verbal and written), with the ability to clearly report findings and collaborate with cross-functional teams.</li><li>Ability to work both independently and within a team in a fast-paced, shift-based environment.</li><li>Strong organizational skills with the ability to manage multiple tasks and meet deadlines.</li><li>Good command of English.</li></ul><br><p>Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.</p><br><br><p><b>Recruiter</b> #LI-MH1 <br><b>Posting Type</b> LI </p><br><br><br> </div>
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<b>Line of Service</b><br>Internal Firm Services<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>IFS - Internal Firm Services - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description & Summary</b><br>At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.<br>As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.<br><b>Roles & Responsibilities</b> <br>The role sits within a commercially focused technical accounting team in PwC, which will provide a fantastic development opportunity for the candidate to develop commercial focused accounting and reporting skills alongside the opportunity to work on a number of iconic accounting and reporting transformation projects. <br>As a Senior Associate, you will be required to assist the team managers to deliver on iconic and complex accounting advisory engagements with a variety of clients. This will involve: <br>Interacting and developing relationships with key client staff and engaging in a professional and confident manner. <br>Good task management skills as the delivery role requires you to work on potentially multiple projects at the same time and therefore balance and manage your tasks and commitments. <br>Strong technical accounting skills but also apply them in a commercial context and be able to provide practical and commercial accounting advice to clients that address their objectives. <br>Solid knowledge of IFRS and be able to conduct in depth research on complex matters, prepare technical papers for discussion with senior team members and apply critical thinking. <br>Develop and build positive relationships with both internal PwC team members and also client staff. <br>You are also anticipated to have a large amount of interaction with the other PwC lines of services (such as tax, legal, deals, etc.) which requires a high-level understanding of the wider PwC offering and trends outside your core area of expertise. <br><b>Skills and Competencies</b> <br>In-depth understanding of IFRS and general accounting principles. <br>Experience in the Insurance/Financial Services industry including complex accounting matters, market themes and trends. <br>Strong interest and passion for enhancing technical accounting skills. <br>Fluency in both English and Arabic. Excellent communication skills (verbal and written). <br>Ability and willingness to travel within Egypt, the Middle East and wherever the project dictates. <br>Achievement oriented with the ability to be flexible and adaptive on a daily basis. <br>Able to work independently and as part of a team with a fast paced and a high energy that will translate into a high quality output <br>Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines. <br><b>Educational Qualifications & Certifications</b> <br><b>Education:</b> <br>Bachelor's degree or equivalent in business studies, accounting or finance. <br><b>Qualifications:</b> <br>ACA, ACCA, CPA is preferrable <br><b>Experience:</b> <br>3 - 5 years of audit or other relevant experience in a Big 4 firm or Insurance company. <br>Accounting Advisory experience is beneficial. Similarly, any in the GCC would be beneficial. <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Learning & Facilitation</p><p>Review the Learning needs analysis for the hotel(s) prior to the budget</p><p>Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel s goals and strategic plan</p><p>Follow-up on all training activities within the hotel(s)</p><p>Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training</p><p>Ensure coordination and delivery of training programs of all internal providers</p><p>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</p><p>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders</p><p>Support the Quality and Learning Manager in the development of Departmental Trainers as required</p><p>See where synergies can be made with regards to training programmes</p><p>Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s)</p><p>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby & ensure colleague completion of all required training</p><p>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</p><p>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</p><p>Able to facilitate training to all levels in the hotel(s)</p><p>Act as a champion of the creation of a learning culture</p><p>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning & Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</p><p>Talent Development & Performance Management</p><p>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.</p><p>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams</p><p>Ensure Departments have adequate Departmental Trainers, and these are well utilised</p><p>For all supervisory & managerial positions have a transparent development programme in place in conjunction with the People & Culture leader.</p><p>Development of indirect reports to give them ongoing feedback and development.</p><p>People & Culture Employee Engagement and Communications</p><p>Strive to increase employee s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.</p><p>Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (CultureAmp) and People & Culture Audit.</p><p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year.</p><p>Represent the organization as an exemplary ambassador the Ennismore Culture.</p><p>Finance</p><p>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s).</p><p>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Always exercise sound judgment and integrity to ensure confidentiality of protected information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree/Master s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)</li><li>Minimum 7 years of total experience ideally with strong operations background</li><li>At least 4 years of experience in in a leadership role</li><li>High degree of professionalism with strong understanding of hotel operations and business acumen</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Strong working knowledge of digital tools</li><li>Strong leadership, interpersonal and training skills</li><li>Excellent communication and customer contact skills</li><li>Results and service oriented with an eye for details</li><li>Ability to multi-task, work well in stressful & high-pressure situations</li><li>A motivator & self-starter</li><li>Well-presented and professionally always groomed</li></ul><p></p></section>
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<br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develops and implements the hotel's cigar programme in alignment with the brand's Food & Beverage strategy and luxury service standards.</li><li>Curates, manages and updates the premium cigar collection based on guest preferences, market trends and business objectives.</li><li>Ensures proper storage, preservation and rotation of cigars by maintaining optimal humidity and temperature conditions.</li><li>Maintains the cigar humidor and ensures all products are presented in excellent condition and meet quality standards.</li><li>Monitors inventory levels, establishes minimum and maximum stock quantities and conducts regular inventory counts.</li><li>Controls cigar purchasing activities in accordance with hotel procurement policies and approved suppliers.</li><li>Maximises departmental revenue through premium cigar sales, upselling techniques and luxury guest experiences.</li><li>Recommends suitable cigar pairings with wines, whiskies, cognacs, rums and other premium beverages.</li><li>Provides professional cigar cutting, lighting and serving services according to international standards.</li><li>Conducts cigar tastings and pairing events for guests, VIPs and special hotel occasions.</li><li>Builds and maintains strong relationships with approved cigar suppliers and distributors.</li><li>Trains and coaches Food & Beverage employees on cigar knowledge, storage procedures, service techniques and responsible tobacco service.</li><li>Ensures compliance with local tobacco laws, hotel policies and responsible service regulations.</li><li>Monitors guest satisfaction related to cigar service and implements corrective actions to continuously improve the guest experience.</li><li>Maintains the cleanliness, organization and maintenance of cigar lounges, humidors and cigar accessories.</li><li>Protects and maintains cigar equipment, cutters, lighters, ashtrays and related service items.</li><li>Prepares monthly reports covering cigar sales, inventory, purchasing activities and profitability.</li><li>Assists in preparing annual budgets and revenue forecasts related to cigar operations.</li><li>Supports promotional campaigns, luxury events and VIP functions by creating exclusive cigar experiences.</li><li>Coordinates with restaurant, bar and banquet teams to ensure seamless cigar and beverage service.</li><li>Researches industry trends, new cigar brands and innovations to continuously enhance the hotel's cigar programme.</li><li>Promotes effective communication within the Food & Beverage Department to improve operational efficiency.</li><li>Conducts regular quality inspections to ensure all cigars meet hotel presentation and quality standards.</li><li>Supports sustainability initiatives by reducing waste and ensuring responsible disposal of tobacco-related materials.</li><li>Ensures chemicals used for cleaning storage areas and accessories are handled and stored safely.</li><li>Participates in Food Safety and Quality Management System activities as required.</li><li>Identifies operational issues, analyses performance data and implements continuous improvement plans.</li><li>Maintains the highest standards of professionalism, personal appearance and guest interaction.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education/Experience: </strong>4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li><strong>Foreign Language:</strong> Sufficient level of English to communicate effectively with guests and employees.</li><li><strong>Courses and Training:</strong> Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</li><li><strong>Computer Literacy:</strong> MS Office applications.</li><li><strong>Skills:</strong> Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Overview We Are PepsiCo PepsiCo is a leading name in North Africa s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region. Guiding Vision and Regional Impact PepsiCo s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers. Empowering Our People and Communities Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all. Diversity and Inclusion Commitment PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa. Responsibilities Accountabilities : Sales Volume/Targets: Implement a territory S&D plan and drive team s execution to achieve the company objectives by delivering volume targets. Set retail customer targets and distribution plan along with achieving their targets by category & SKU on monthly basis, while ensuring delivering all incentives such as loyalty programs, discounts, coupons. KPIs: Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status. Ensure all required visits and outlet coverage is maximized as per month plan in an effective and efficient manner. Manage the distribution of company brands through enhancing accounts relationships within the territory in order to ensure that availability is maximized in line with the needs of the market by outlet type. Coaching: Develop efficient and effective S&D team through on-the-job coaching & feedback and off-the-job training as per WEC (Winning Every Customer) guidelines so that representation in the trade is superior to competition, ensuring achieving sales targets. Ensure the quality of the EDGE execution standards & steps of the call implementation for retail customers and ensure product range availability in accordance with the company's market share. Assist in the coaching, mentoring and implementation of the Health & Safety programs in the field. Others: Help salesmen to manage the market demand to ensure optimal stock available to meet demand and maximize freshness of product. Explore new opportunities in the market by increasing the number of non-active retail customers and activating zero-sales customers. Owe credit management process in term of utilization, circulation and collection. Added: Ensure Territory productivity, distribution and discipline KPIs are achieved & tracked as per WEC: Integrated tracking guidelines Measures : DC/Unit volume (DSD/ISD/Pre Sell) volume, revenue and channel CTS target as per AOP. Market share and distribution KPIs objectives (cooler penetration, SKU distribution, routes efficiencies, Hand Held and automation KPIs). Performance on S&D productivity initiatives, and CTS. Route KPIs, successful calls, completed calls, success rate, drop size, etc. GTM KPIs reporting and execution score cards including D&A and revenue management KPIs tracking. Qualifications Bachelor s Degree in any relevant discipline. 1 - 4 years of sales experience in FMCGs, preferably in sales field role. Good English language is required. Private Driving License is a must.</div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p><p>CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external.</p><p>Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members.</p><p>Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p><p>Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement.</p><p>Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p><p>Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <strong>Are you ready to join our digital revolution journey?</strong> </div>
<div> </div>
<div>At <strong> <span>Aleph</span> </strong>, we re not just part of the digital advertising landscape we re shaping its future. Representing the world s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.</div>
<div> </div>
<div>Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.</div>
<div> </div>
<div>With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.</div> <div> <br> </div> <div>
<p>We are looking for a highly motivated and detail-oriented customer portal 1st line Support Specialist to join our growing regional team. This role is pivotal in ensuring that Sales teams can focus on growth while clients experience smooth, professional, and timely onboarding, ad accounts creation, Insertion orders, campaign reports, payment management via the new Customer Portal. </p>
<p>As the first line of operational and financial coordination, you will be the bridge between Sales, Finance, Operations and Clients, directly contributing to revenue enablement and customer satisfaction. Your work will ensure that all Portal processes such as onboarding, IO signature management, and cross-hub coverage run seamlessly making you a key enabler of our commercial success in the region. </p>
</div> <div> <div> Key Responsibilities <div> <div> <p> <strong>Client Support & Coordination </strong> </p>
<div>
<ul>
<li>Support Sales teams with the onboarding of new clients and end advertisers, ensuring all financial, legal, and compliance requirements are met</li>
<li>Manage documentation and approvals to ensure clients are set up efficiently and without delays</li>
<li>Serve as 1st line support for advertisers and agencies using the new Customer Portal for onboarding, contractual issues, credit limits, compliance issues, and I/O issues</li>
<li>Manually take over onboarding, I/O, payments, and other processes if the Portal is not working</li>
<li>Manually verify that documentation matches data provided by customers</li>
<li>Assist with the setting up of ad accounts</li>
<li>Check at-risk clients for compliance</li>
<li>Report regular statistics on issues</li>
<li>Recommend improvements to the Portal</li>
<li>Review documentation and approvals to ensure clients are set up efficiently and without delays</li>
</ul>
<div> </div>
<div> <strong>Operational Excellence</strong> </div>
<div>
<ul>
<li>Provide coverage support for other regional hubs during non-working days (e.g., Fridays in MENA), ensuring uninterrupted client and sales support</li>
<li>Maintain accurate records in CRM/ERP systems and ensure data integrity</li>
<li>Act as a key liaison between Sales, Finance, and Credit & Collections teams to ensure smooth handovers and alignment</li>
<li>Track and report on onboarding status, bottlenecks, and SLA adherence</li>
<li>Suggest improvements to streamline onboarding and operational efficiency</li>
</ul>
</div>
</div> </div> </div> </div> </div> <div> <div> Skills & Qualifications <div> <div> <div>
<ul>
<li>Bachelor's degree in Finance, Business Administration, or a related field</li>
<li>1 3 years of experience in Finance Operations, Client Onboarding, or Sales Support</li>
<li>A basic understanding of finance and/or compliance is considered an advantage, as it enables smoother collaboration with internal stakeholders, better interpretation of client requirements, and stronger adherence to company policies and regulatory standards</li>
<li>Strong organizational skills with the ability to prioritize and manage multiple deadlines</li>
<li>Excellent written and verbal communication skills in English; proficiency in Spanish, Arabic, or Turkish is a strong plus</li>
<li>Proficiency in MS Excel and CRM/ERP systems such as Salesforce, SAP, or similar</li>
<li>Detail-oriented, proactive, and comfortable working in a fast-paced regional environment</li>
</ul>
</div> </div> </div> </div> </div> <div> <div> Why This Role Matters <div> <div> <ul>
<li>You are the first touchpoint ensuring our clients feel supported and valued</li>
<li>Your work directly accelerates revenue by enabling Sales to focus on growth</li>
<li>You safeguard business continuity across regions by providing cross-hub coverage</li>
<li>You'll gain unique exposure to both Sales and Finance, making this role an excellent stepping stone for future career growth whether in Finance Operations, Sales, or Credit & Collections</li>
</ul> </div> </div> </div> </div> <div> <div><br></div></div><div> </div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Overview We Are PepsiCo PepsiCo is a leading name in North Africa s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region. Guiding Vision and Regional Impact PepsiCo s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers. Empowering Our People and Communities Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all. Diversity and Inclusion Commitment PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa. Responsibilities Sales Volume/Targets: Implement a territory S&D plan and drive team s execution to achieve the company objectives by delivering volume targets. Set retail customer targets and distribution plan along with achieving their targets by category & SKU on monthly basis, while ensuring delivering all incentives such as loyalty programs, discounts, coupons. (WEC: Owning the numbers) KPIs: Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status. Ensure all required visits and outlet coverage is maximized as per month plan in an effective and efficient manner. Manage the distribution of company brands through enhancing accounts relationships within the territory in order to ensure that availability is maximized in line with the needs of the market by outlet type. Coaching: Develop efficient and effective S&D team through on-the-job coaching & feedback and off-the-job training as per WEC (Winning Every Customer) guidelines so that representation in the trade is superior to competition, ensuring achieving sales targets. Ensure the quality of the EDGE execution standards & steps of the call implementation for retail customers and ensure product range availability in accordance with the company's market share. Assist in the coaching, mentoring and implementation of the Health & Safety programs in the field. Others: Help salesmen to manage the market demand to ensure optimal stock available to meet demand and maximize freshness of product. Explore new opportunities in the market by increasing the number of non-active retail customers and activating zero-sales customers. Owe credit management process in term of utilization, circulation and collection. Added: Ensure Territory productivity, distribution and discipline KPIs are achieved & tracked as per WEC: Integrated tracking guidelines (GTM dashboard) Measures : DC/Unit volume (DSD/ISD/Pre Sell) volume, revenue and channel CTS target as per AOP. Market share and distribution KPIs objectives (cooler penetration, SKU distribution, routes efficiencies, Hand Held and automation KPIs). Performance on S&D productivity initiatives, and CTS. Route KPIs, successful calls, completed calls, success rate, drop size, etc. GTM KPIs reporting and execution score cards including D&A and revenue management KPIs tracking. Qualifications Bachelor s Degree in any relevant discipline. 1 - 4 years of sales experience in FMCGs, preferably in sales field role. Good English language is required. Private Driving License is a must.</div></section>
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<strong> A Snapshot of Your Day </strong><br> As a Tax Accountant, you will support tax compliance, reporting, and operational tax activities across multiple Siemens Energy entities and jurisdictions. You will play a key role in ensuring the accurate and timely execution of corporate income tax (CIT), value-added tax (VAT), and withholding tax (WHT) processes while maintaining compliance with local regulations and global tax policies. <br> Working within an international environment, you will collaborate with internal stakeholders, tax authorities, and external advisors to support tax reporting, audits, reconciliations, and continuous process improvements across multiple countries. <br><strong> How You'll Make an Impact </strong><br>• Prepare and submit CIT, VAT, and WHT tax returns accurately and within required deadlines<br>• Perform monthly and annual VAT closing activities, reconciliations, and tax account monitoring<br>• Support tax compliance activities across multiple jurisdictions in the Middle East, Europe, and other regions<br>• Assist in withholding tax processes, including reporting, recovery, reimbursements, and compliance monitoring<br>• Extract, analyze, and validate tax-related data and reports for internal and external reporting purposes<br>• Support month-end and year-end closing activities, ensuring accurate tax postings within SAP<br>• Assist during tax audits and maintain complete and compliant documentation<br>• Coordinate with tax authorities, external advisors, and internal stakeholders as required<br>• Monitor regulatory changes and support assessments of their impact on business operations<br>• Contribute to continuous improvement initiatives related to tax operations, reporting processes, and compliance controls <br><strong> What You Bring </strong><br>• Bachelor's degree in Accounting, Finance, Economics, or a related field (Tax specialization preferred)<br>• 2-4 years of experience in Tax Accounting, Tax Compliance, or Tax Advisory<br>• Experience within multinational organizations or Big 4 firms is highly preferred<br>• Good understanding of direct tax, indirect tax, and international tax principles<br>• Experience supporting multi-country tax operations is a strong advantage<br>• Proficiency in Microsoft Excel and financial data analysis<br>• Experience working with SAP is considered an advantage<br>• Knowledge of tax reporting, reconciliations, and statutory compliance requirements<br>• Fluent English communication skills; Spanish is considered a plus <br><strong> Soft Skills </strong><br>• Strong analytical and problem-solving capabilities<br>• High attention to detail and accuracy<br>• Strong organizational and time management skills<br>• Ability to manage multiple priorities and deadlines simultaneously<br>• Strong communication and stakeholder management abilities<br>• Proactive and continuous improvement mindset<br>• Strong sense of ownership and accountability<br>• Adaptability in a dynamic international environment <br><strong> Key Success Factors </strong><br>• Accuracy and timeliness of tax filings and statutory reporting<br>• Compliance with local and international tax regulations<br>• Effective collaboration with internal and external stakeholders<br>• Strong ownership of tax processes and controls<br>• Continuous learning and adaptability to changing tax regulations<br>• Contribution to process optimization and operational efficiency <br><strong> Who is Siemens Energy? </strong> <br> <br> At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.<br> <br> Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.<br> <br> Find out how you can make a difference at Siemens Energy: [1] [1] https://www.siemens-energy.com/employeevideo <br> <br> <strong>Our Commitment to Diversity</strong><br> <br> Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. <br> <br> <strong>Rewards/Benefits</strong> <br>* Opportunity to work on challenging projects in an exciting environment<br> * Professional support and strong collaboration with colleagues around the world<br> * Professional development opportunities within the company <br> <br> [2] [2] https://jobs.siemens-energy.com/jobs <br> <br> #LI-JG1<br> </div>
<h2 class="h5">Job description</h2>
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Join our Team
<br><p><strong>About this opportunity</strong></p><br><br><p>We are now looking for a BSS Solution Architect with primary competence in Charging Solutions to drive complex customer engagements and transformation programs in the Monetization/BSS domain. In this role, you will lead the end-to-end solution design for Ericsson Charging (EC) and Digital Monetization Platform (DMP)-based solutions and work closely with customers and delivery organizations to secure high-quality, cost-efficient solutions that meet business and technical requirements.</p><br><br><p><strong>What you will do</strong></p><br><br><ul><li>Lead end-to-end solution architecture for BSS Charging solutions (online/offline charging, convergent charging, policy, and billing) based on Ericsson Charging Solutions.</li><li>Translate customer business and marketing requirements into E2E solution designs, HLDs and LLDs covering Charging, Customer/Party Management, Product Catalog, and Order Management, and see it through until customer acceptance.</li><li>Own the definition of interfaces and integration patterns between Charging/BSS and surrounding systems (Core Network, IMS, PCRF/PCF, DMP, CRM, Mediation, Payment, DWH/BI, Partner systems).</li><li>Ensure solutions follow Ericsson guidelines, 3GPP standards and customer architecture principles.</li><li>Design Native and cloud-based deployment architectures, including capacity, availability, resilience, security and observability.</li><li>Lead and participate in customer workshops, requirement clarification, use case elaboration and solution validation.</li><li>Support presales activities, including technical scope definition, BoQ/effort estimation, solution description in proposals and SoW inputs.</li><li>Provide technical leadership to delivery teams during implementation, testing and acceptance, and support troubleshooting of complex issues.</li><li>Contribute to competence development by sharing best practices, mentoring, and supporting internal trainings.</li></ul><p><strong>You will bring</strong></p><br><br><ul><li>BSc in Telecommunications, Computer Science, or equivalent.</li><li>Years of experience : 9 years of relevant experience in the BSS/Telecom domain, a minimum of 5–7 years as a Solution Architect in BSS/Charging.</li><li>Experience in designing and documenting E2E solutions, including functional requirements, integration contracts and non-functional requirements (performance, capacity, resilience, security).</li><li>Strong hands-on expertise in Online Charging Solutions, preferably Ericsson Charging, and real-time charging use cases across voice, data, digital services, bundles, promotions, and notifications for both B2C and B2B.</li><li>Solid understanding of 3GPP charging and policy standards (Gy/Ro/Sy, 5G SBI) and familiarity with TM Forum SID, eTOM and key Open APIs.</li><li>Solid experience in integration patterns and protocols, including REST/HTTP & JSON, API Gateway and security concepts, SFTP/file-based flows.</li><li>Experience in designing and delivering BSS/Charging solutions on cloud-native platforms with Kubernetes (deployments, services, ingress, resources, troubleshooting) across major distributions (OpenShift, Tanzu, EKS, AKS, GKE or similar).</li><li>Understanding of non-functional aspects of BSS applications (metrics, logs, tracing, health checks) and the ability to design highly available, resilient, DR-ready topologies (multi-site, active/active or active/standby).</li><li>Strong product and offer modelling skills: CF/ RF services, bundles, add-ons, discounts, lifecycle & validity, subscription activation, balance & quota management, billing/usage aggregation, and B2C/B2B customer hierarchies.</li><li>Understanding of security and privacy aspects in BSS (data protection, access control, encryption, vulnerabilities management).</li><li>Relevant certifications in cloud, Kubernetes or TM Forum are an advantage.</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong> 786798 </p><br><br><br><br><br> </div>
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About the job Assistant Call Center Manager - BPO/Interpretation
<p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br>
<p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br>
<p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br>
Key Responsibilities
1. Operations Management
<ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul>
2. Team Leadership and People Management
<ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul>
3. Performance and KPI Management
<ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul>
4. Client and Stakeholder Management
<ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul>
5. Quality and Compliance
<ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul>
6. Reporting and Continuous Improvement
<ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul>
Required Qualifications
<ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul>
Preferred Qualifications
<ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul>
Required Skills and Competencies
Leadership and People Management
<ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul>
Operational and Analytical Skills
<ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>
Communication and Stakeholder Management
<ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul>
Client and Customer Orientation
<ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul>
Personal Attributes
<ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul>
Work Conditions
<ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul>
Why Join Us?
<p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br>
<p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Managed Services<br><b>Management Level</b><br>Manager<br><b>Job Description & Summary</b><br>The Manager is responsible for managing day-to-day accounting delivery for assigned clients or entities within a finance delivery environment. The role ensures that finance activities are delivered accurately, on time, and in line with applicable accounting standards, agreed service levels, client policies, and internal controls.<br>This position combines strong accounting knowledge with hands-on people leadership, client coordination, issue resolution, and continuous improvement. The Manager works closely with senior delivery leadership and client finance stakeholders to maintain service quality, strengthen process discipline, and support scalable delivery across General Ledger, Record-to-Report, Accounts Payable, Order-to-Cash, FP&A support, and close/reporting activities.<br><b><b>About PwC ETIC - Egypt Technology and Innovation Centre </b></b><br>PwC opened a new Technology & Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities. <br>The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.<br><b><b>Corporate Culture & Working Environment: </b></b><br>Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table. <br>As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.<br>Key Responsibilities<br>• Manage accounting delivery for assigned clients, entities, or process towers, covering GL, R2R, AP, O2C, FP&A support, and month-end, quarter-end, and year-end close activities.<br>• Coordinate the preparation and review of reporting packs for statutory and management reporting, ensuring completeness, accuracy, and alignment with client timelines.<br>• Monitor service delivery performance against agreed service levels, quality expectations, compliance requirements, and issue-resolution timelines.<br>• Review journal entries, account reconciliations, accruals, prepayments, intercompany balances, variance explanations, and supporting schedules before senior-level approval where required.<br>• Apply IFRS, US GAAP, IPSAS, local statutory rules, and client accounting policies to routine and moderately complex accounting matters, escalating judgmental items appropriately.<br>• Act as an escalation point for delivery issues, process bottlenecks, unresolved exceptions, and client concerns, ensuring clear ownership and timely follow-up.<br>• Lead and coach team members, including planning workloads, setting priorities, reviewing outputs, supporting development, and contributing to performance management discussions.<br>• Partner with client controllers, finance managers, and process owners to explain close status, open items, balance sheet movements, process risks, and improvement actions.<br>• Drive standardization of process steps, templates, reconciliations, working papers, checklists, and reporting routines across assigned clients or entities.<br>• Identify and implement continuous improvement opportunities, including workflow simplification, automation candidates, root-cause elimination, and KPI-based performance tracking.<br>• Maintain process documentation, SOPs, control evidence, decision logs, and issue trackers to support governance, audit readiness, and knowledge continuity.<br>• Support internal, external, tax, and statutory audits by coordinating requested schedules, resolving queries, tracking findings, and helping remediate control gaps.<br>• Support transitions, onboarding, and stabilization for new entities or scope expansions through knowledge transfer, shadowing plans, cutover tracking, and readiness reviews.<br>• Collaborate with procurement, payroll, tax, treasury, IT, business, and transformation teams to resolve cross-functional dependencies affecting finance delivery.<br>• Track capacity, utilization, handover risks, and delivery economics for the assigned team, raising resource or scalability concerns with senior management.<br>Qualifications:<br>• Bachelor's degree in Accounting, Finance, Business, or a related field; CPA, ACCA, CMA, or equivalent qualification is preferred.<br>• 8-12 years of progressive accounting or finance experience, including meaningful exposure to shared services, BPO, professional services, or multinational environments.<br>• Experience leading small to mid-sized teams and coordinating work across multiple clients, entities, countries, or process areas.<br>• Strong working knowledge of financial close, reconciliations, balance sheet governance, management reporting, and statutory reporting support.<br>• Good knowledge of IFRS and/or US GAAP, with the ability to research, interpret, and apply client policies to practical accounting scenarios.<br>• Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics/AX, or similar platforms.<br>• Advanced Excel capability and practical experience with reporting, workflow, BI, or automation tools is an advantage.<br>• Experience gained within a Big Four or other reputable audit/advisory firm is highly desirable and will be considered a strong plus, particularly where it includes exposure to financial reporting, statutory audits, internal controls, and multi-entity environments.<br><strong><br>• German language proficiency is a plus.</strong><br>• Demonstrated ability to improve processes, strengthen controls, manage priorities, and communicate effectively with client and internal stakeholders.<br>Key Competencies<br>• Team leadership and coaching<br>• Client-service ownership<br>• Financial controllership discipline<br>• Issue management and escalation<br>• Delivery excellence mindset<br>• Process documentation and governance<br>• Analytical review and judgment<br>• Stakeholder communication<br>• Continuous improvement<br>• Adaptability in a regional delivery model<br><b>Suggested reporting line:</b> This role typically reports into the next senior level within Finance & Accounting Delivery, adjusted based on client portfolio size and operating model.<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 14 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>