Database Developer Jobs in Egypt 2026

0 to 0 years Bayt

Senior Finance Consultant

On-site - Egypt 23 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> 1. JOB DETAILS: Position Title: Senior Finance Consultant Grade: Reports to:       ERP Manager Business Line/ Department: Solutions/IT 2. JOB DIMENSIONS: Number of Staff Supervised (Direct Reports):          As per approved OS Financial Responsibility:        3. JOB PURPOSE:  The Job Holder is Responsible to Provides expert functional consulting for D365 Finance & Operations Finance modules at Almanea, leading configuration, implementation, and support of Financial Management, Accounts Payable/Receivable, Fixed Assets, Budgeting, and Financial Reporting capabilities. 4. Job Deliverables - Accountability Description              Deliverables               Finance business requirements & process analysis (GL, AP, AR, Fixed Assets, Tax)               Functional design documents (FDDs) & ERP configuration specifications               Fit-Gap analysis reports (standard ERP vs customization)               Data migration & financial data validation reports (balances, transactions)               UAT testing results & business sign-off documentation 5. Know How (applying of knowledge & skills in job tasks) Description              ………. Duties Finance Module Expertise               Lead configuration and implementation of D365 F&O Financial Management modules.               Provide expert guidance on chart of accounts design, financial dimensions, and reporting structures.               Manage period-end and year-end close processes in D365 Finance.  Business Requirements & Design               Conduct requirements workshops with Almanea Finance teams.               Produce functional specifications and configuration guides for Finance modules.               Lead UAT and end-user training for Finance workstreams.   Ongoing Support & Optimisation               Provide L2/L3 support for Finance module issues.               Identify and implement Finance process improvements and system optimization.               Keep current with D365 Finance feature updates and assess impact for Almanea. Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements. </div>

0 to 0 years Naukri Gulf

Assistant Production Supervisor

On-site - Egypt - Cairo 17 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Amentum is actively seeking an Assistant Production Supervisor for International Fleet Support under the Naval Sea Systems Command (NAVSEA) PMS 326 Follow-On Technical Support (FOTS) contract. This is a full-time position, and the work location will be at the Egyptian Naval Base in the port of Alexandria, Egypt. This position includes a competitive benefits package. Essential responsibilities and daily duties include: Provide production supervision for Amentum Ship Repair Team (SRT). Provide daily support to Production Supervisor and Industrial Manager. Plan, coordinate, and assign daily tasks for multiple teams to ensure efficient execution of production goals. Attend and contribute to production meetings with Egyptian Navy officials, providing updates and discussing all aspects of the work related to the shops under my management. Oversee and manage daily operations across various specialized shops, ensuring that each shop is meeting its production and operational goals. Shops include valve, compressor, shaft work, pumps and motors, and inside machinist. Act as a primary point of contact for Chief Engineers and Captains of the ships being supported and address any questions or concerns regarding the work and providing timely assistance as needed. Receive, inspect, verify, and distribute all documentation related to the shops under my supervision, ensuring accuracy and compliance with standards before dissemination. Ensures a smooth workflow by monitoring team performance and maintaining compliance with safety and operational standards. Ensure timely completion of tasks in alignment with production deadlines. Maintain effective working relationships with workers, customers, and Port Engineers. Assures that issues are resolved efficiently and with minimal disruption to the project, when complaints or disputes occur, whether directly or through managers, supervisors, or other resource. Ensure worker safety and environmental concerns are constantly monitored, and problems are effectively resolved. Provide timely and comprehensive inputs for the Monthly Status Report.</div></section><section>Desired Candidate ProfileMinimum Requirements High School diploma or GED. Possess leadership skills, including conflict resolution, real-time decision-making, high performance expectations and the capability of inspiring the team to meet them. Working knowledge of intermediate and depot-level repair procedures, repair, maintenance standards, quality assurance specifications, and proper use of IMA industrial machinery. Proficiency using hand tools, precision measurement tools, and equipment to perform repairs and have a thorough knowledge of standard shipyard practices. Strong customer relationship skills to achieve customer satisfaction through their buy-in to business and project realities rather than diluting project actuals. Must have leadership experience, leading a team of 5-10 personnel. Ability to communicate well verbally and in writing. Proficiency with basic computer operation with ability to create and maintain various reports and spreadsheets, as required. Ability to maintain a strong working relationship with EN counterparts in a dynamic work environment. Ability to obtain a Country Clearance and Base Pass authorization. Note: US citizenship is required. Ability to possess a current passport at least two years before expiration after arrival in Egypt. Ability to travel CONUS and OCONUS. Preferred Qualifications Prior ship maintenance experience or working knowledge of expectations and safety protocols related to a shipyard environment. Experience working in an Arab country for long periods.</section>

0 to 0 years Bayt

SAP HANA SCM SD

On-site - Egypt 17 July 2026

Technical & Labor

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As a Package Consultant specializing in SAP HANA SCM SD, you will be responsible for designing, implementing, and configuring SAP HANA-based Supply Chain Management (SCM) and Sales and Distribution (SD) solutions for clients. Your expertise in SAP HANA, SCM, and SD will enable you to help clients optimize their sales and distribution operations, improve customer satisfaction, and increase revenue. Your primary responsibilities will include: * Design and Implement Solutions: Design and implement SAP HANA-based SCM and SD solutions that meet clients' business requirements, utilizing your knowledge of SAP HANA, SCM, and SD to optimize sales and distribution operations. * Collaborate with Clients: Work closely with clients to understand their business needs, design tailored solutions, and implement them using SAP HANA and SCM/SD tools. * Deliver Client-Facing Solutions: Utilize your expertise to deliver high-quality solutions that meet client expectations, driving customer satisfaction and revenue growth. * Configure SAP HANA Systems: Configure SAP HANA systems to support SCM and SD operations, ensuring seamless integration and optimal performance. * Implement Business Requirements: Implement business requirements into SAP HANA-based SCM and SD solutions, ensuring alignment with client objectives. Required education Bachelor's Degree Required technical and professional expertise * Exposure to SAP HANA: Experience working with SAP HANA, including designing, implementing, and configuring SAP HANA-based solutions for Supply Chain Management (SCM) and Sales and Distribution (SD). * Knowledge of SCM and SD: Familiarity with SCM and SD concepts, including business processes and operations, to design and implement effective solutions. * SAP HANA Configuration: Exposure to configuring SAP HANA systems to support SCM and SD operations, ensuring seamless integration and optimal performance. * Solution Implementation: Experience working on implementing business requirements into SAP HANA-based SCM and SD solutions, ensuring alignment with client objectives. * SAP HANA Tools: Familiarity with SAP HANA and SCM/SD tools to design, implement, and deliver high-quality solutions that meet client expectations. Preferred technical and professional experience * SAP HANA Optimization Techniques: Exposure to optimizing SAP HANA systems for improved performance in SCM and SD operations, including data modeling and data warehousing. * Advanced SCM and SD Concepts: Familiarity with advanced SCM and SD concepts, including supply chain analytics and sales order management, to design and implement comprehensive solutions. * SAP HANA Integration: Experience working with integrating SAP HANA with other SAP modules, such as SAP ERP and SAP CRM, to deliver end-to-end solutions. </div>

0 to 0 years Naukri Gulf

Digital Account Manager

On-site - Egypt - Cairo 15 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Position: Digital Account Manager Experience Level: 5+ Years Department: Client Services / Marketing Reports to: Marketing Director Location: Hybrid Overview We are looking for an experienced and client-focused Digital Account Manager to join our team. The ideal candidate will have a strong background in digital marketing agencies and extensive experience managing B2B clients. This role is responsible for building long-term client relationships, developing strategic digital marketing plans, overseeing project execution, and ensuring the successful delivery of digital marketing services. The Digital Account Manager will serve as the primary point of contact for clients, working closely with internal teams to deliver high-quality digital marketing solutions that achieve business objectives and maximize client satisfaction.Key Responsibilities<ul><li>Serve as the primary point of contact for assigned clients, building strong relationships and ensuring exceptional client satisfaction.</li><li>Understand clients' business objectives, challenges, and target audiences to develop tailored digital marketing strategies.</li><li>Manage client accounts from onboarding through project delivery, ensuring campaigns are executed on time, within scope, and aligned with business goals.</li><li>Coordinate with internal teams including SEO, PPC, Social Media, Content, Creative, Development, and Performance Marketing to ensure seamless campaign execution.</li><li>Lead regular client meetings to discuss project progress, campaign performance, strategic recommendations, and upcoming initiatives.</li><li>Monitor campaign performance against KPIs, analyze results, and provide actionable insights to improve performance and maximize ROI.</li><li>Prepare and present detailed performance reports, highlighting key achievements, opportunities, and next steps.</li><li>Manage project timelines, priorities, budgets, and client expectations while ensuring high-quality service delivery.</li><li>Identify opportunities to grow client accounts through upselling, cross-selling, and introducing new digital marketing solutions.</li><li>Resolve client concerns proactively and collaborate with internal teams to ensure timely issue resolution.</li><li>Stay up to date with digital marketing trends, industry best practices, and emerging technologies to provide strategic recommendations.</li><li>Support business development activities by participating in client pitches, proposals, and strategic presentations when required.</li></ul></div></section><section>Desired Candidate Profile<ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.</li><li>5+ years of experience in Digital Account Management, Client Services, or Digital Marketing within a digital marketing agency.</li><li>Proven experience managing B2B client accounts and delivering successful digital marketing projects.</li><li>Strong understanding of digital marketing channels, including SEO, PPC, Social Media, Content Marketing, Email Marketing, and Marketing Automation.</li><li>Excellent client relationship management, communication, negotiation, and presentation skills.</li><li>Strong project management and organizational skills with the ability to manage multiple accounts simultaneously.</li><li>Analytical mindset with experience interpreting campaign performance data and providing strategic recommendations.</li><li>Experience using project management tools, CRMs, and digital marketing platforms such as Google Analytics, HubSpot, SEMrush, ClickUp, Asana, Monday.com, or similar.</li><li>Ability to collaborate effectively with cross-functional teams in a fast-paced agency environment.</li><li>Previous experience as a Digital Account Manager or Senior Account Executive within a digital marketing agency.</li><li>Experience managing enterprise or multinational B2B clients.</li><li>Certifications in Google Analytics, Google Ads, HubSpot, Meta Blueprint, or other relevant digital marketing certifications.</li><li>Knowledge of CRM platforms, marketing automation tools, and client success best practices.</li></ul></section>

0 to 0 years Bayt

Digital Account Manager

On-site - Egypt 15 July 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position: Digital Account Manager Experience Level: 5+ Years Department: Client Services / Marketing Reports to: Marketing Director Location: Hybrid Overview We are looking for an experienced and client-focused Digital Account Manager to join our team. The ideal candidate will have a strong background in digital marketing agencies and extensive experience managing B2B clients. This role is responsible for building long-term client relationships, developing strategic digital marketing plans, overseeing project execution, and ensuring the successful delivery of digital marketing services. The Digital Account Manager will serve as the primary point of contact for clients, working closely with internal teams to deliver high-quality digital marketing solutions that achieve business objectives and maximize client satisfaction. Key Responsibilities <ul><li>Serve as the primary point of contact for assigned clients, building strong relationships and ensuring exceptional client satisfaction. </li><li>Understand clients' business objectives, challenges, and target audiences to develop tailored digital marketing strategies. </li><li>Manage client accounts from onboarding through project delivery, ensuring campaigns are executed on time, within scope, and aligned with business goals. </li><li>Coordinate with internal teams including SEO, PPC, Social Media, Content, Creative, Development, and Performance Marketing to ensure seamless campaign execution. </li><li>Lead regular client meetings to discuss project progress, campaign performance, strategic recommendations, and upcoming initiatives. </li><li>Monitor campaign performance against KPIs, analyze results, and provide actionable insights to improve performance and maximize ROI. </li><li>Prepare and present detailed performance reports, highlighting key achievements, opportunities, and next steps. </li><li>Manage project timelines, priorities, budgets, and client expectations while ensuring high-quality service delivery. </li><li>Identify opportunities to grow client accounts through upselling, cross-selling, and introducing new digital marketing solutions. </li><li>Resolve client concerns proactively and collaborate with internal teams to ensure timely issue resolution. </li><li>Stay up to date with digital marketing trends, industry best practices, and emerging technologies to provide strategic recommendations. </li><li>Support business development activities by participating in client pitches, proposals, and strategic presentations when required. </li></ul>Qualifications <ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field. </li><li>5+ years of experience in Digital Account Management, Client Services, or Digital Marketing within a digital marketing agency. </li><li>Proven experience managing B2B client accounts and delivering successful digital marketing projects. </li><li>Strong understanding of digital marketing channels, including SEO, PPC, Social Media, Content Marketing, Email Marketing, and Marketing Automation. </li><li>Excellent client relationship management, communication, negotiation, and presentation skills. </li><li>Strong project management and organizational skills with the ability to manage multiple accounts simultaneously. </li><li>Analytical mindset with experience interpreting campaign performance data and providing strategic recommendations. </li><li>Experience using project management tools, CRMs, and digital marketing platforms such as Google Analytics, HubSpot, SEMrush, ClickUp, Asana, Monday.com, or similar. </li><li>Ability to collaborate effectively with cross-functional teams in a fast-paced agency environment. </li></ul>Preferred Qualifications <ul><li>Previous experience as a Digital Account Manager or Senior Account Executive within a digital marketing agency. </li><li>Experience managing enterprise or multinational B2B clients. </li><li>Certifications in Google Analytics, Google Ads, HubSpot, Meta Blueprint, or other relevant digital marketing certifications. </li><li>Knowledge of CRM platforms, marketing automation tools, and client success best practices. </li></ul> </div>

0 to 0 years Naukri Gulf

RAMS Manager

On-site - Egypt - Cairo 8 July 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Hitachi Rail SRS RAMS Function ensures proper implementation of the Hitachi Rail SRS RAMS Policy in accordance with company and industry specific standards and best practices, provides support to enable SRS to execute its business, provides governance and guarantees segregation of duties with the aim of ensuring the safety of the solutions developed and deployed by Hitachi Rail SRS and compliance to safety principles, industry specific standards and best practices for the development and deployment of safety-critical systems.The Country RAMS Manager is responsible for leading, managing, and ensuring the effective implementation of Reliability, Availability, Maintainability, and Safety (RAMS) activities across all projects within the country. The role ensures compliance with international and local standards, supports project teams, manages client interfaces for RAMS topics, and drives the strategic development of RAMS capabilities nationally. This position requires strong leadership, deep technical knowledge, and the ability to collaborate with clients, authorities, consultants, and internal engineering teams.Main ResponsibilitiesA. Leadership & Management<ul><li>Lead the RAMS function within the country, managing a team of RAMS engineers and specialists.</li><li>Allocate RAMS resources to projects based on scope, complexity, and priorities.</li><li>Develop competency, mentoring, and training plans for the RAMS team.</li><li>Represent the RAMS function in internal management meetings and strategic decision-making.</li><li>Take leading role in RAMS talent acquisition, development and retention</li></ul>B. Project Delivery<ul><li>Ensure all RAMS deliverables are produced on time, within budget, and in compliance with project requirements.</li><li>Oversee the preparation of RAMS documentation including:</li><li>Conduct internal reviews and quality checks of RAMS deliverables before submission.</li><li>Ensure integration of RAMS requirements across multidisciplinary engineering teams.</li></ul>C. Compliance & Standards<ul><li>Ensure adherence to relevant standards such as EN 50126, EN 50128, EN 50129, and other local standards</li><li>Ensure compliance with national regulatory requirements and safety authorities.</li><li>Lead the preparation and presentation of Safety Cases to clients, operators, and regulators.</li></ul>D. Stakeholder & Client Management<ul><li>Act as the main RAMS point of contact for clients, consultants, and regulatory authorities within the country.</li><li>Participate in design reviews, progress meetings, tender evaluations, and technical workshops.</li><li>Manage client expectations and ensure clear communication of RAMS risks, requirements, and progress.</li></ul>E. Business Development<ul><li>Provide or Facilitates RAMS inputs for bids, proposals, and tenders.</li><li>Support estimation of RAMS workload, cost, and resource planning for new business.</li><li>Promote RAMS capability and contribute to strengthening the company s technical reputation locally.</li></ul>F. Governance & Continuous Improvement<ul><li>Establish country-level RAMS processes, templates, and best practices aligned with global standards.</li><li>Drive lessons learned, innovation, and digital transformation in RAMS analysis.</li><li>Ensure proper documentation, traceability, and configuration control of RAMS data.</li></ul></div></section><section>Desired Candidate ProfileQualifications & Skills RequirementsMandatory<ul><li>Bachelor or Master degree in engineering (Electrical, Mechanical, Systems, Industrial, or similar).</li><li>Minimum 10 12+ years RAMS experience, preferably in safety-critical industries (Rail/Metro/Transportation/Energy/Aerospace/Industrial Automation).</li><li>Strong knowledge of RAMS standards such as EN 50126, EN 50128, EN 50129, IEC 61508.</li><li>Experience preparing Safety Cases and hazard analysis.</li><li>Good hold of Egyptian Arabic, and English</li><li>Good interpersonal skills</li><li>Strong leadership and team management skills.</li><li>Excellent communication (verbal & written).</li><li>Analytical thinking and problem-solving ability.</li><li>High level of ownership, accountability, and stakeholder management.</li></ul>Preferred<ul><li>Certification in Functional Safety (T V or equivalent).</li><li>Experience managing teams or leading cross-functional engineering activities.</li><li>Experience interfacing with safety authorities and client representatives.</li></ul></section>

0 to 0 years Naukri Gulf

Lead Nutrition & Home Care

On-site - Egypt - Egypt 30 June 2026

Healthcare & Medical

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">JOB PURPOSEThe CSP assistant Manager will drive Nutrition & Home Care agenda, ensuring category and channel plans are implemented effectively and adapted to meet customer needs. This involves accountability to ensure platform / category verticals objectives are delivered via channel & customer growth strategies & supported by holistic trade investment. You will ensure our channel growth strategy is reflected in all customer and market plans, directly impacting the shopper experience working closely with platform marketing & delivering via CBD teams. WHAT WILL YOUR MAIN RESPONSIBILITIES BE Preparing channel strategy for General Trade according to Design 4 Channel Strategy. Actively participating in the IBP process, crafting the Trade Category plan and JTBD per channel and Customer. Preparing plans/activities for SGs, SMs, C&C describing channel demands and category goals. Initiating, implementing and execution of prepared activities/plans on channel level. Tracking total category/channel business performance. Monitors category/brand/channel market share, financial and execution performance to address issues and opportunities. Developing channel by seeking and implementing new solutions that increase market shares, turnover and profit. Close cooperation with Marketing and CBD to develop channel plans/activities (including promo activities). Providing Customers/Channels inputs and active participation in BU. Control and effective budget management: Trade investment. Representing UL at meetings with external Customers conferences, galas, workshops Planning & Leading Shopper IAs for customers/sub-Channel Manage trade investments, & Lead execution of plans & activities including customized offerings. WHAT YOU NEED TO SUCCEED Experiences & Qualifications 5 years relevant to Trade Marketing experience 2-3 years Account management experience is an advantage Customer Facing experience combined with Brand Building experience is ideal Shopper Marketing or Brand Building experience is desirable Skills Innovation mindset Commerce channels execution and digital business models Commercial Strategy and Business Acumen /NRM Category Growth Management Data-Drive Mindset Entrepreneurial Leadership Digital Commerce Customer and Retailer Understanding Customer Relationship Stakeholder Management Process Thinking (Discipline) Strategic Thinking Leadership You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. Critical SOL (Standards of Leadership) Behaviors o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions. o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. o AGILITY: Explores the world around them, continually learning and developing their skills. </div></section>

0 to 0 years Bayt

Senior Marketing Manager

On-site - Egypt Tuesday

Marketing

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: Role:                     Senior Marketing Manager - BEI Location:             Egypt, Cairo (Hybrid working) Full time 40 Hours Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt. Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support. We’re part of Bupa Global, an international healthcare company serving over 38 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Health insurance is at the core of our business in addition to which we provide healthcare through our health clinics, digital services, hospitals, dental centres and aged care facilities. The breadth and depth of our experience give us greater insight into how health systems work in the markets in which we have a presence, enabling us to better meet the diverse needs of our customers. Our key locations are Egypt, UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate health insurance businesses in Saudi Arabia (Bupa Arabia) and India (Niva Bupa). We make health happen The role Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans. You’ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth. You’ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment. As a member of the Bupa Egypt Leadership Team, you’ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance. You’ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success. How you’ll help us make health happen <ul><li>Own and lead an integrated marketing strategy across Paid, Owned, and Earned media</li><li>Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships</li><li>Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances</li><li>Effectively manage budget and P&L, allocating budget across Paid, Owned, and Earned media channels</li><li>Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments.</li><li>Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking.</li><li>Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams</li><li>Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends.</li><li>Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact.</li><li>Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints.</li><li>Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</li></ul>You <ul><li>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential</li><li>Proven track record of marketing budgets more than c.£2M.</li><li>Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital.</li><li>Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution.</li><li>Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team.</li><li>Demonstrable hands-on experience with CRM and analytics platforms.</li><li>Good knowledge of MarTech solutions</li><li>Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment.</li><li>Experience in managing agencies for creative and media strategy, planning and buying.</li><li>Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous.</li><li>Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential.</li><li>Strong collaboration skills working seamlessly with diverse teams globally.</li><li>Knowledge of International Private Medical Insurance is advantageous</li></ul>Time Type: Full timeJob Area: PR , Marketing & BrandLocations: Egypt - Cairo </div>

Full Time 0 to 0 years Gulf Talnet

Cost Control Manager

On-site - Egypt - Egypt 24 July 2026

Accounting, Finance & Banking

<h4>Company description</h4> Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt. <h4>Job description</h4> <h4>Responsibilities</h4> Cost monitoring and analysis: <li>Monitor and analyze the hotel's expenses across all departments to ensure that costs are aligned with budget targets.</li> <li>Review daily, weekly, and monthly financial reports to identify discrepancies, cost variances, or trends that may impact the hotel's financial performance.</li> <li>Identify areas where costs can be reduced or controlled without compromising quality or guest satisfaction.</li> <li>Analyze purchasing data, inventory levels, and consumption patterns to track cost-effective practices.</li> Budget preparation and management: <li>Assist in the preparation of annual operating budgets and cost control forecasts in collaboration with department heads.</li> <li>Ensure that departmental expenses adhere to the established budget and make recommendations for adjustments as needed.</li> <li>Continuously track actual expenditures versus budgeted amounts and prepare reports to highlight any variances.</li> Inventory and stock control: <li>Oversee inventory management for key hotel areas, such as food and beverage, housekeeping, and maintenance.</li> <li>Ensure proper stock rotation and control to minimize waste and spoilage.</li> <li>Conduct regular physical inventory counts and reconcile stock levels with system data.</li> <li>Monitor the consumption of supplies, and review inventory purchasing practices to reduce unnecessary purchases.</li> Procurement support: <li>Work closely with the purchasing department to ensure that purchases are made in line with budget and cost control guidelines.</li> <li>Review and approve purchase orders to ensure that pricing is competitive and within budgetary limits.</li> <li>Help negotiate with suppliers to secure the best prices and deals for the hotel’s supplies and services.</li> Cost reporting and documentation: <li>Prepare detailed cost control reports, including analysis of labor, food, beverage, and operational costs.</li> <li>Present cost control reports and findings to senior management, highlighting key areas of concern and recommending solutions for cost optimization.</li> <li>Maintain accurate records of all cost control activities, including inventory counts, purchase orders, and variance reports.</li> Financial auditing and compliance: <li>Conduct internal audits to ensure that all departments comply with cost control policies and procedures.</li> <li>Identify areas of inefficiency or non-compliance and recommend corrective actions.</li> <li>Ensure all purchases and transactions are properly documented and aligned with internal controls and accounting practices.</li> Staff training and support: <li>Provide guidance and training to department heads and staff on cost control practices and financial policies.</li> <li>Work with departments to promote a culture of cost awareness and efficiency across all hotel operations.</li> <li>Ensure that department managers understand and implement cost control measures effectively.</li> Waste reduction and efficiency improvement: <li>Identify areas where waste reduction efforts can be implemented in food, beverage, and operational processes.</li> <li>Suggest improvements for energy, water, and resource efficiency, helping the hotel reduce operating costs.</li> <li>Collaborate with the sustainability team to ensure environmental best practices are incorporated into cost control strategies.</li> Collaboration with department heads: <li>Work closely with the department heads (e.g., food and beverage, housekeeping, maintenance) to monitor and manage their respective cost centers.</li> <li>Provide support and analysis to help department heads make informed decisions about purchasing, staffing, and operational practices.</li> <li>Ensure effective communication with other departments regarding cost control goals, policies, and procedures.</li> Additional responsibilities: <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>Qualifications</h4> Experience / certificates / education <li>Experience: At least 3-5 years of experience in cost control, accounting, or finance, preferably within the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, Hospitality Management, or a related field. Certification in Cost Control or similar financial management qualifications is a plus.</li> Skills & attributes: <li>Proficiency with financial software and systems (e.g., Microsoft Excel, Oracle, SAP, hotel management systems).</li> <li>Strong knowledge of inventory management systems and purchasing software.</li> <li>Familiarity with cost control metrics and best practices.</li> <li>Strong analytical skills to review financial data, identify trends, and provide actionable insights.</li> <li>Ability to identify discrepancies, variances, and potential inefficiencies in operational costs.</li> <li>Ability to identify and resolve cost-related issues effectively and efficiently.</li> <li>Strong organizational skills to manage multiple priorities and tasks in a fast-paced environment.</li> <li>Ability to train and support department heads in cost control practices and ensure adherence to policies.</li> <h4>Additional information</h4> What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

Full Time 0 to 0 years Gulf Talnet

Care Centre Officer

On-site - Egypt - Cairo 24 July 2026

Customer Service

<h4>Main duties</h4> The main duty of a contact centre agent is to respond to communication inquiries or complaints raised by stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The agent will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact centre agent will correspond with contact centre management accordingly and comply to provide a customer-oriented service at all times. <h4>Key responsibilities / What you do</h4> <ul> <li>Claims pre-certification and adjudication with compliance to established policy guidelines as well as managing and providing overall guidance about medical cases review and authorization over phone.</li> <li>Responding to queries regarding cover, claims, hospitalization, complaints.</li> <li>Commit to the department’s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.</li> <li>Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.</li> <li>Develop extensive and sound product knowledge to provide timely and accurate information to our clients.</li> <li>Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.</li> <li>Use AI-driven training platforms to develop extensive and sound product knowledge, enabling timely and accurate information provision to clients.</li> <li>Employ AI analytics to track and enhance customer service performance, ensuring customer satisfaction and retention through personalized and efficient service.</li> <li>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / What you bring</h4> <ul> <li>Medical background is preferred.</li> <li>0 - 3 years of experience.</li> <li>Experience in a customer facing role is beneficial.</li> <li>Previous experience in call centre environment would be beneficial.</li> <li>Experience working in pressurized environment with tight deadlines.</li> <li>Strong knowledge of Microsoft Office (Excel, Word).</li> <li>High level of fluency in English is a must.</li> <li>Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.</li> <li>Experience working in pressurized environments with tight deadlines, with the ability to leverage AI tools to manage workload efficiently.</li> </ul> <h4>How we hire</h4> Agency statement: Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered. <h4>Key benefits / What we offer</h4> Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’ company culture. One means to achieve this is a regular rotation of Allianz executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

0 to 0 years Bayt

Duty Manager

On-site - Egypt 10 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE  Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Empowers employees to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures employees understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of employee and guest accidents. • Observes service behaviors of employees and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures employees are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Logistics & Warehouses Technician

On-site - Egypt 10 July 2026

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission Job Purpose:  The Logistics & Warehouses Technician is a vital role within the organization, responsible for the efficient management of warehouse operations, including the safe handling of materials, inventory control, and the timely delivery of supplies. By maintaining accurate records in CMMS (Maximo), optimizing warehouse practices, and ensuring compliance with safety and quality standards, the technician supports seamless logistics operations, ensuring the smooth flow of materials to meet business needs. The technician also plays a key role in applying best practices, such as FIFO and 5S, to promote a well-organized, safe, and high-performing warehouse environment. Profile Responsibilities/Duties  Inventory Management •Organize and store materials in the warehouse according to established processes and procedures. •Maintain accurate inventory records and assist with periodic inventory counts. •Ensure all outgoing shipments are labeled and documented according to company procedures. •Pick stock based on the FIFO (First In, First Out) method. Order Fulfillment: •Prepare material receiving reports for accepted goods or a receiving rejection report for returns to suppliers if materials are not up to specifications. •Fulfill material requests from different departments as per schedules or Maximo requests. •Ensure materials are issued in compliance with the relevant specifications and quality standards. Quality Control: •Conduct inspections of incoming and outgoing products to ensure they meet quality standards as per the purchase order and procurement department guidelines. •Report any damaged or defective items to the appropriate personnel. •Inspect received materials, ensuring the proper quantity, condition, and inclusion of required certificates (e.g., Certificates of Conformity and Testing, where applicable). Documentation and Reporting: •Maintain accurate records of all inventory transactions, shipments, and receipts. •Generate reports on warehouse activities, inventory levels, and material conditions. •Support operations and maintenance with the goods receipt process and materials acceptance. Cleaning and Organization: •Maintain a clean, organized, and accessible warehouse environment to improve operational efficiency. •Assist with the arrangement of materials and products to optimize space and workflow. Technical Support: •Assist in setting up and maintaining warehouse systems and technologies. •Troubleshoot any issues related to inventory management systems or warehouse equipment. Collaboration and Communication: •Work collaboratively with warehouse staff, supervisors, and other departments to ensure smooth operations. •Communicate effectively with team members to align on tasks and priorities. Spare Parts and Tool Management: •Manage spare parts and tools, ensuring final take-over from the customer (NAT). •Oversee the collection of tools requiring calibration. 5S Methodology Implementation: •Apply 5S methodology within storerooms to ensure continuous improvements in organization and efficiency. Safety  •Adhere to safety protocols and guidelines to ensure a safe working environment for all team members. •Participate in safety training programs and support the development of safety practices within the warehouse. •Take appropriate actions to dispose of scrap materials following company procedures. •Ensure proper safety measures are followed during the operation of warehouse equipment. Maximo  •Update Maximo with data related to received stock, ensuring accurate inventory records. •Issue materials to departments based on scheduled requests and Maximo stock orders. •Utilize Maximo for generating stock issue requests and maintaining real-time inventory data. Additional Responsibilities: •Undertake any other duties assigned by the supervisor or warehouse management team. Essential Qualifications, Knowledge & Experience Qualifications: •High school diploma; a bachelor's degree is preferred. •Forklift certification and proficiency in operating material handling equipment. •Training in materials handling and health & safety procedures. •Proficiency in English (both written and verbal). Knowledge: •Familiarity with standard warehouse practices such as FIFO and 5S. •Understanding of inventory management principles and proper bookkeeping. •Proficient in Microsoft Office (Excel, Word, Outlook). •Knowledge of safety protocols, quality control standards, and best practices for material handling. •Knowledge of spare parts management and calibration processes. Experience: •3–5 years of experience in warehouse operations, logistics, or inventory management. •Experience in receiving, inspecting, storing, and issuing materials. •Proficient in CMMS, particularly Maximo, for managing inventory. •Hands-on experience with warehouse equipment (e.g., forklifts, pallet jacks).  Desired Behaviors & Experiences •Demonstrates a high degree of accuracy in inventory tracking and quality control to ensure optimal performance and compliance with company standards. •Possesses strong written and verbal communication abilities to facilitate coordination between departments and team members efficiently. •Manages multiple priorities simultaneously, ensuring that tasks are executed in a timely manner while maintaining a high level of organization. •Capable of working autonomously and within a team, adapting as needed to various work dynamics and fostering a cooperative work environment. •Demonstrates a proactive commitment to workplace safety standards, while maintaining an orderly and efficient workspace. •Approaches challenges with a solution-oriented mindset, especially in troubleshooting inventory system issues and resolving operational hurdles. •Willing to take on additional responsibilities as required to ensure smooth and efficient warehouse operations. </div>

0 to 0 years Bayt

Material Planner

On-site - Egypt 1 July 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join us as Material Planner - Foods RM ABOUT UNILEVER  With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.   At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.    JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are an effective communicator, have high problem-solving skills, have great time management skills & high attention to detail then this role is just for you! You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger. KEY RESPONSIBILITIES Materials Planning: <ul><li>Ensure materials/FGI requirements are reflected in SAP.  </li><li>Establish material requirements for Production Plans with the use of MRP Planned Orders/Purchase Requisitions & Purchase Orders.  </li><li>Run & maintain IPM model.  </li><li>Monitor Stock levels and ensure material availability for current production requirements.  </li><li>Establish and maintain appropriate safety stock levels.  </li><li>Highlight material constraints that could impact production plans for the upcoming 3 months at least. </li><li>Communicate with suppliers/Sourcing units on material requirement forecasts on an ongoing basis.  </li><li>Identify materials with continuous bottlenecks situations & plan to mitigate them or debottleneck them.  </li><li>Anticipate constraints in materials availability On Time In Full.  </li><li>Plan materials with near expiries or expired to replenish them.  </li><li>Plan new innovations or projects materials orders with alignment of Supply Planners & Innovation Planner respecting the innovation/projects network & alignments. </li><li>Plan [To be delisted/To be obsolete] materials rundowns/depletion based on alignment of project network. </li><li>Cross check with suppliers on materials development of projects/innovations. </li></ul>Purchasing: <ul><li>Raise Purchase orders and call offs to suppliers based on planned requirements.  </li><li>Follow-up on supplier confirmation of Purchase Orders and shipments.   </li><li>Monitor shipments of all imported materials and take action when necessary to ensure timely arrival of material on site, thereby avoid disruption to production plans.  </li><li>Co-ordinate with Internal Logistics to ensure availability of all imported materials  </li><li>Establish requirements of specified packaging materials both local and imported based medium-term requirements.   </li><li>Place purchase orders and issue call offs according to Production Schedules.  </li><li>Liaise with Suppliers on rejected materials or short shipped consignments. </li></ul>Co-ordinate on Sourcing issues: <ul><li>Co-ordinate with Planners / Sourcing new raw and packaging materials.  </li><li>Provide data to establish Supplier Performance rating.  </li></ul>SAP: <ul><li>Ensure MRP (planning) and call-off procedures are followed.  </li><li>Update MRP Master Data.  </li><li>Obtain information on MOQ, shipping and clearance lead-times and update planning information in SAP. </li></ul>Reports: <ul><li>Provide necessary information and maintain necessary records to enable proper control of inventory and prices  </li><li>Reports such as: Working Capital reports, Critical Material Report, Purchase Order Report, SLOBS List Report, Critical Materials Report (CMR), Neary Expiry Materials Report (Raw Materials Planning mainly). </li></ul> REQUIRED QUALIFICATIONS <ul><li>Engineering educational background (mechanical / industrial / power / mechatronics). </li><li>1-3 years of experience in Material Planning is a MUST. </li><li>At least 1 Year experience of procuring local and imported materials and dealing with overseas suppliers. </li><li>Knowledge of the principles of Material Requirements Planning (MRP II).  </li><li>High analytical and communication skills. </li><li>High problem-solving skills and attention to detail. </li><li>Knowledge of analytical tools (Excel, Power BI,…) / familiarity with SAP is a big plus. </li></ul> PREFERRED QUALIFICATIONS <ul><li>Inventory management experience. </li><li>FMCG / Foods / Beverages experience is preferable </li><li>Fluency in English language. </li><li>Time management skills </li><li>Team player </li></ul> ADDITIONAL INFORMATION Working conditions: <ul><li>HPC Factory, Industrial Zone, 6th of October City – Egypt. </li><li>Start date: July/August </li></ul> Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </div>

0 to 0 years Naukri Gulf

Food & Beverage Manager

On-site - Egypt - Egypt 26 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">1 Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages. 2 Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management. 3 Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure the implementation of these decisions in the best manner. 4 Manage all business and functions of the F&B Department. 5 Maximizing the department s profitability through operations. 6 Manage operations to ensure the highest quality delivery of food and beverage products and services. 7 Control and analyse the following points: Sales and costs Display quality and service standards of F&B products Ensure proper use, protection, and maintenance of departmental utensils Conduct activities to increase customer satisfaction and enhance service quality. 8 Consolidate business relationships between employees in the department. 9 Responsible for preparing training programmes for the F&B Department and the training of employees in his/her department. 10 Organise meetings to obtain data and achieve results. 11 Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region. 12 Make plans with department managers in order to deliver successful organisations within the hotel. 13 Attend departmental meetings and the Head Office meeting according to the hotel management calendar. 14 Update the below areas related to food and beverages according to the hotel s policies and procedures: Finance, standards, employees and trainings, outlets and recreation/entertainment Conduct promotional activities to increase sales and conduct meetings for banquet organisations Ensure protection, maintenance and replacement of materials and utensils. 15 Prepare and monitor monthly and annual F&B departmental budget. 16 Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department. 17 Contribute to preparing the hotel s income plans and marketing programmes. 18 Research opportunities for professional self-development. 2.19 Deliver the income and expenses of the F&B Department in line with the facility s budget discipline. Develop plans based on data from previous years. 20 Determine staffing requirements (such as permanent, seasonal and interns, etc.) for the following year, in line with the budget availability and upon the General Manager s approval. 21 Create the necessary motivational environment to ensure and increase the productivity and success of current staff and develop necessary arguments to ensure F&B Department employees commitment to the facilities. 22 Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department. 23 Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs daily. 24 Conduct brainstorming sessions and group work to unleash employees talents. 25 Take part in the Food Safety Team and attend MR meetings. 26 To predict that all activities and to purchase all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environmental knowledge and to carry on necessary trainings. To provide minimum consumption of currently used all stuffs and equipment (paper, printed out etc.). 27 To implement necessary warnings and departmental training in order to save energy inside the facility. To carry on implementing decisions that were taken to save energy. To predict the effects of the environment and the efficiency of energy on purchased equipment. 28 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff. 29 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness. 30 Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities. 31 Carry out all other duties assigned by managers and hotel management not specified in the job description.</div></section><section>Desired Candidate ProfileEducation/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years of work experience in a lower position and experience with applying the main principles and/or different methods. Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Courses and Training: Requires a sufficient theoretical and practical background and attendance in courses and seminars in the related field. Computer Literacy: MS Office applications. Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</section>

0 to 0 years Bayt

Trainee

On-site - Egypt 25 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University. CANDIDATE PROFILE  Education and Experience  • High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES  Managing Discipline Work, Projects, and Policies  • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements, and follows up on audits for all areas of property operations. • Complies with Federal and State laws applying to operations procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances ledgers. Supporting Property Operations • Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if discipline teams are meeting service needs and provides feedback to teams. • Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience • Provides excellent customer service by being readily available/approachable for all customers and guests. • Takes proactive approaches when dealing with customers and guest concerns. • Extends professionalism and courtesy to customers and guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability • Supports annual quality audits. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. • Implements and sustains property accident prevention programs. • Follows property-specific recovery plans. Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time and possesses organizational skills. • Presents ideas, expectations and information in a concise, organized manner. • Uses problem solving methodology for decision making and follow up. • Makes calls if necessary. Leadership Development • Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. • Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses. Education for Employment (EFE) • The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. • This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs. General Training • Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are: • Rooms Operations • Food & Beverage • Sales & Marketing (BMSC) • Human Resources • Safety & Security (Loss Prevention) • Finance The Specialization Course  • Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. • The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. • Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future. • Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Senior HRBP - CIS & AIDA

On-site - Egypt 18 July 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture Role Purpose Please note: This role can be based in the UK or India. The Senior HR Business Partner acts as the strategic HR partner to CIS & AIDA Service Towers, with end-to-end accountability for HR delivery and people strategy across a complex, global organisation. The role will partner with two VOIS GMT members for CIS & AIDA, as their trusted HR lead. The role supports two evolving business areas operating across multiple geographies, including Germany, the UK, Egypt, India, Italy, Spain and Romania. One area has been recently established (within the last six months) and is still in the process of stabilising, with ambitious revenue growth targets alongside aggressive long-term cost and efficiency objectives. The other is entering a significant transformation journey to establish itself as a new, centralised service tower within VOIS, requiring end-to-end organisational shaping and integration. The role partners closely with senior leadership teams across these areas, requiring a confident and credible HR partner who can effectively represent business priorities while balancing them with enterprise HR frameworks, governance and delivery realities. The supported organisation operates at scale across multiple geographies and is expected to continue to scale, requiring forward-looking organisational design, workforce planning and capability strategies to enable sustainable growth.  The role is responsible for defining and executing integrated people plans that enable the achievement of business strategy, leading people change and transformation across the CIS & AIDA teams, and driving organisational effectiveness, workforce planning, talent and transformation outcomes, including building capability and a more AI-enabled, future-ready organisation, and ensuring delivery of critical hiring, workforce and change outcomes required to enable customer and commercial priorities. Operating as the primary HR interface to leadership teams, the role influences decision-making through insight-led people recommendations, provides senior oversight on complex people risk, employee relations and organisational change, and ensures effective delivery of the VOIS People Strategy, HR operating model and annual people calendar across VOIS, embedding a high-performance, inclusive and values-led culture. What you’ll do • Define and deploy people strategy and plans aligned to business priorities. • Act as primary HR strategic partner to leadership teams, influencing business decisions.  • Drive governance cadence, tracking delivery of hiring, workforce, cost and talent outcomes, and holding leaders accountable for execution against business priorities.  • Lead organisation design, workforce planning and transformation initiatives, including capability transformation, and development of an AI-enabled future-ready organisation. • Drive workforce shaping aligned to SPI, right-shoring and cost outcomes, enabling value-based workforce decisions and productivity improvements and embedding the operating model.  • Lead delivery of strategic transformation programmes and operating model evolution, ensuring strong change leadership, communication, adoption and embedding of new ways of working across leadership teams and the wider organisation. • Lead talent strategy, succession planning and leadership pipeline development enabling mobility of talent into high-impact roles aligned to business priorities. • Own FTE and OPEX planning, aligning workforce capacity, cost and capability to business demand.  • Own delivery of the annual HR calendar and people lifecycle activities (reward, performance, talent). • Provide senior oversight and guidance on complex employee relations matters, people risk, organisational change, policy application and compliance, ensuring a balanced, commercial and legally aware approach to decision-making. • Shape organisational culture and leadership behaviours in line with Vodafone values, strengthening team effectiveness, inclusive leadership and accountability for sustainable performance. • Lead strategic resourcing discussions for critical roles and skills, using external market insight and build, buy, borrow and automate approaches to ensure the right workforce mix for future business demand. • Ensure effective integration with HR Centres of Excellence and HR Operations, translating business needs into enterprise HR solutions and leveraging specialist teams to deliver scalable, high-impact outcomes. • Drive employee engagement, high performance culture and leadership effectiveness, ensuring leaders are accountable for engagement outcomes and driving a consistent follow-through on actions, embedding a strong commercial mindset and accountability for diversity and inclusion outcomes, including strengthening diverse leadership pipelines.  • Use people data to diagnose issues and drive targeted interventions Who you are • Proven ability to operate as a strategic HR partner in global matrix organisations • Commercial acumen and business understanding, linking people strategy to business performance • Experience leading organisational transformation, workforce planning and capability building • Strong influencing, stakeholder management and leadership coaching capability, with experience supporting senior leaders through change, conflict and complex people decisions, and developing HR team members. • Ability to analyse complex data and translate into clear, actionable insights • Executive presence, sound judgement and resilience, with the ability to navigate ambiguity, challenge constructively and operate effectively in politically complex environments. • Degree level education (or equivalent experience) • Experienced in senior HR roles, with exposure to leading people, projects, or functional initiatives. • Experience operating within global, matrixed organisations and transformation environments • Strong understanding of HR operating model, talent management and organisational effectiveness • Project and change management experience, including leading the people side of transformation, embedding change and managing organisational risk. • Strong understanding of employee relations, policy governance and employment risk in complex business environments. Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. </div>

Full Time 0 to 0 years LinkedIn

Corporate Data Scientist

On-site - Egypt - Al Jizah Wednesday

Accounting, Finance & Banking

Purpose: Support the development, implementation, and maintenance of data science, artificial intelligence, and analytics solutions that enable data-driven decision-making and enhance operational efficiency across the Group. Responsibilities: Work with business stakeholders to understand business requirements and translate them into data-driven solutions, analytical models, and AI-powered products. Develop, implement, and maintain data science, machine learning, and artificial intelligence solutions, including predictive, forecasting, classification, clustering, and anomaly detection models, analytical tools, and business applications that support strategic and operational objectives. Analyse structured and unstructured data to identify trends, patterns, correlations, risks, and opportunities, and provide actionable insights and recommendations to relevant stakeholders. Apply statistical analysis, hypothesis testing, and experimentation techniques to evaluate business problems, validate assumptions, and support data-driven decision-making. Design, develop, and maintain data pipelines, datasets, and support data assets to ensure the availability, quality, integrity, and consistency of information used for analytical and AI solutions. Collaborate with technology and business teams to design, develop, deploy, monitor, and maintain data science solutions, ensuring effectiveness, scalability, and alignment with established technology, information security, and data governance standards. Evaluate the performance and effectiveness of analytical models and AI solutions, establish appropriate success measures, and implement enhancements where required. Research and evaluate emerging technologies, tools, and techniques in data science, artificial intelligence, machine learning, and advanced analytics, and recommend their adoption where appropriate. Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role. Ensure timely completion of all relevant AML/CTF training provided by the Group. Ensure response to AML, CTF & sanctions inquiries in a timely manner. Job Requirements: Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Statistics, Mathematics, or a related field.0 – 2 years’ experience in Data Science, Artificial Intelligence, Machine Learning, Advanced Analytics, or related disciplines. Strong knowledge of statistical analysis, machine learning techniques, predictive modelling, and data mining methodologies. Experience working with Python and relevant data science and machine learning frameworks. Experience working with cloud-based analytics and artificial intelligence platforms, including Azure AI Services or similar technologies. Experience in data preparation, feature engineering, data visualization, and exploratory data analysis. Familiarity with artificial intelligence technologies, including generative AI and large language models. Knowledge of relational and non-relational databases and data management principles. Understanding of software development, system integration, and deployment practices. Excellent communication skills (written, verbal, and listening). Good command of Arabic and English. Able to build partnerships and work well within a team. Ensure deliverables are always of a high quality. Able to prioritize and handle multiple assignments while meeting deadlines. “Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.”

Full Time 0 to 0 years LinkedIn

Lead Java Backend

On-site - Egypt - Cairo 15 July 2026

Accounting, Finance & Banking

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net To maintain a competitive advantage as we grow, we are currently looking for a new "Java Backend Team Lead" Job purpose:To lead the design, development, maintenance, and continuous enhancement of the organization’s settlement platform, ensuring the delivery of reliable, secure, and scalable Java-based solutions that support accurate financial transaction processing, reconciliation, and settlement operations. The role is responsible for driving technical decisions, ensuring business continuity, optimizing system performance, and leading the evolution of critical payment infrastructure in alignment with business objectives, operational excellence, and regulatory requirements. Responsibilities: Drive engineering excellence by establishing and enforcing high code quality, maintainability, and development standards across all services Lead architectural decisions for microservices design, API governance, and complex system integrations Provide technical leadership across cross-functional teams (Product, QA, Dev Ops, and Operations) to deliver resilient and scalable solutions Own the identification of system bottlenecks, scalability risks, and performance challenges, leading optimization initiatives Ensure compliance with security, regulatory, and data protection requirements for financial and payment systems Oversee production stability by leading incident management, root cause analysis, and implementation of preventive measures Align technical roadmap and platform evolution with business priorities, operational goals, and enterprise architecture standards Qualifications: 6+ years in backend development using Java Minimum 2 years of experience leading Java backend development teams. Bachelor’s degree in computer science, Software Engineering, or related field. Strong hands-on experience with Java (Spring Boot / Spring Framework) and building enterprise-grade backend services Proven experience designing and maintaining RESTful APIs and service integrations Solid experience in microservices architecture, event-driven systems, and service orchestration Strong knowledge of relational databases (e.g., Postgre SQL, MySQL) including performance tuning and schema design Proficiency with Git and modern CI/CD practices Strong understanding of distributed systems, scalability, fault tolerance, and production troubleshooting in high-availability environments Preferred:Messaging systems (Kafka, Rabbit MQ) Cloud platforms (AWS / Azure) Containerization (Docker, Kubernetes) CI/CD pipelines Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Full Time 0 to 0 years LinkedIn

Officer Stewardship, Office of Advancement Services

On-site - Egypt - Cairo 25 June 2026

Education & Training

Reports to: Director, Gift Administration Purpose:The job holder will coordinate donor stewardship activities and deliver timely, accurate communications that demonstrate gift impact while ensuring donors are appropriately recognized, engaged, and informed. Responsibilities:Reporting and Narrative Synthesis:Coordinate the end-to-end preparation, drafting, design, and distribution of high-quality stewardship reports and communication packets for university donors and funding partners Fund Administration and Financial Tracking:Track, monitor, and maintain operational information related to endowed funds, current-use funds, naming opportunities, and donor-designated gifts Coordination with relevant university departments to verify financial ledger data and beneficiary information, ensure that institutional records remain up to date within Salesforce and related management systems Digital Production and Content Support:Support the practical development of multimedia stewardship communications, digital content, presentations, short videos, and web-based materials Utilize creative tools to highlight the physical impact of donor philanthropy and format digital assets to strengthen ongoing donor engagement across university channels Recognition Logistics and Event Operations:Assist in managing physical donor recognition programs, including tracking the placement and maintenance of campus naming opportunities, signage, plaques, and markers Stakeholder Liaison and Data Governance:Collaborate directly with faculty, staff, students, and university administrators to compile routine updates and program outcomes Administrative and Operational Support:Provide administrative and operational support for stewardship initiatives, special projects, and departmental activities Perform other related duties as assigned Requirements:Minimum Education Requirements:Bachelor's degree (Master's preferred) in Journalism, Communications, Marketing, Business, or a related discipline Experience:Minimum of three years of professional experience, with a proven track record in fundraising support, communications, or reporting within an international non-profit, academic, research, or public policy institution Skills:Communication: Excellent writing, editing, and proofreading skills, with the flexibility to adapt tone and style to suit various donor audiences Teamwork: Ability to work in a team, under pressure, and independently with minimal supervision and initiative Financial knowledge: High financial literacy, advanced organizational skills to balance multiple reporting deadlines, and the interpersonal diplomacy needed to interact effectively with diverse individuals on and off campus Software Proficiency: Exhibits practical proficiency with Salesforce databases or similar CRM systems, along with professional experience utilizing video editing software and Adobe InDesign. Advanced proficiency in Microsoft Office (Word, Excel, Power Point) and familiarity with content management systems (CMS) for web publishing Flexibility: Ability to work after working hours when required This position is open until July 5, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." “We thank all individuals who have expressed interest in working at The American University in Cairo.”

Full Time 0 to 0 years

TechOps & Support Manager

Hybrid - Egypt - Cairo 21 June 2026

Other

Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives. Responsibilities Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions Requirements Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation

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