Cost Accounting Manager Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Aufgaben <p><br>&nbsp;Main tasks:<br>1- Assurance of Accounting Operations&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure that proper accounting treatments are adopted and follow-up on related issues.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Make sure that all accounting records related to area of responsibility are properly maintained from the legal and the statutory perspectives.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Insure that sufficient reconciliation is being prepared for all related accounts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Make sure that any unusual figures and numbers are investigated and cleared in a timely manner.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Make sure that Accounting processes comply with the company’s policies and procedures along with the corporate compliance requirements.<br>&nbsp;&nbsp;&nbsp;&nbsp;<br>2&nbsp;- AP Management – Accounts Payables<br>•&nbsp;&nbsp;&nbsp;&nbsp;Handle assigned issues related to payables (Non-productive supplier’s accounts &amp; other credit balances).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Review supplier’s invoices and responsible of the invoice verification process by ensuring proper approvals &amp; documentation before payment execution.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate cost &amp; GL allocation &amp; timely payments.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Follow up on pending/unsettled payables by ensuring a proper &amp; adequate open item management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitoring G&amp;A expenses &amp; accruals reconciliations on timely basis<br>•&nbsp;&nbsp;&nbsp;&nbsp;Handling of our main AP account (affiliated transaction) with our mother company<br>•&nbsp;&nbsp;&nbsp;&nbsp;Reconciling MBAG intercompany miscellaneous account and communicating with relevant business units regarding invoices received to facilitate the required actions for the NPM process and subsequent invoice recording.</p><br><p><br>3- Costing Management<br>•&nbsp;&nbsp;&nbsp;&nbsp;Handling 30% of Parts shipments costing process (MBMIE Company).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Review all required documents and assure proper recording of all costing fields.</p><br><p><br>4- E-invoicing Tax Portal<br>•&nbsp;&nbsp;&nbsp;&nbsp;Reconciling recorded invoices with the submitted ones on the E-invoicing governmental portal.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Scheduling quarterly meetings with Business Units (BUs) to address outstanding invoices&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><br>5- Managerial Communication&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Regular reporting and update of supplier’s payables and aging reports to stakeholders and direct manager.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Regular reporting of dealers financial risk assessment.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Improve cycles and processes whenever applicable by applying the corporate policies or by developing local guidelines to enhance the accounting processes. &nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><br>6- Month/Year-End Procedures<br>•&nbsp;&nbsp;&nbsp;&nbsp;Contribute in the month-end and year-end closing procedures.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Prepare and compile the monthly reporting package and the year-end audit required analysis and reconciliations.&nbsp;</p><br> Qualifikationen <p>Training and qualification:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree with a major in accounting from a reputable university&nbsp;</p><br><p><br>Technical knowledge:<br>•&nbsp;&nbsp;&nbsp;&nbsp;good knowledge of international and local accounting standards<br>•&nbsp;&nbsp;&nbsp;&nbsp;Excellent use of MS Office applications (Excel-PowerPoint-Word)</p><br><p><br>Soft skills/individual competence:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure<br>•&nbsp;&nbsp;&nbsp;&nbsp;Problem solving skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to collaborate and work in a team&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Conflict resolution skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours&nbsp;<br>&nbsp;</p><br><p>Experience&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;2-4 years of experience in accounting or auditing fields is required</p><br><p>Language<br>•&nbsp;&nbsp;&nbsp;&nbsp;Fluency of spoken and written English language&nbsp;<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At EY, we’re all in to shape your future with confidence.</p><br> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​</p><br> <p>Join EY and help to build a better working world.</p><br> <p><b>The opportunity</b></p><br> <p>EY is looking for an experienced External Auditor to assist our Audit team in accurately reporting financial statements and offering valuable insights on accounting matters.</p><br> <p><b>Your key responsibilities</b></p><br> <p>As part of the Audit team, you'll contribute technically to audit engagements and internal projects. You'll build relationships, identify potential business opportunities for EY, and focus on anticipating risks. Additionally, you'll ensure that client deliverables are of high quality and undergo review by the next-level reviewer before submission</p><br> <p><b>Skills and attributes for success</b></p><br> <ul> <li>Strong academic record, including a degree or professional qualification, such as ACCA, CPA, CA</li> <li>2+ years professional experience in external audit professional services firms</li> <li>Track record with a leading international audit firm</li> </ul> <p><b>Ideally, you’ll also</b></p><br> <ul> <li>Proficiency in the Arabic &amp; English languages</li> </ul> <p><b>What we look for</b></p><br> <p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p><br> <p><b>What we offer you </b></p><br> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.</p><br> <p>Are you ready to shape your future with confidence? Apply today.</p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br> <p><b>EY </b>| Building a better working world</p><br> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><br> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><br> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

Company Description Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver interactions that build long-term customer relationships. As a full-service CX organization, Alorica combines proven performance, industry expertise, and advanced technologies to create measurable business outcomes. The company is recognized for challenging convention, nurturing strong client partnerships, and living its values of integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to continuous improvement.<br>Role Description This is a full-time, on-site role based in Giza, supporting Medical and Airline accounts for B2-level English speakers who are graduates. The role involves handling inbound and outbound customer interactions, addressing inquiries related to medical and airline services, and providing accurate information on policies, bookings, changes, and assistance options. Team members will resolve issues, manage complaints professionally, and escalate complex cases when needed, while following company procedures and compliance standards. Daily responsibilities include documenting interactions, updating customer records, and coordinating with internal teams to ensure timely and effective solutions. The role also requires meeting performance targets, maintaining a high level of service quality, and contributing to a positive, collaborative work environment.<br>Qualifications<br> Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills with the ability to handle inquiries, resolve issues, and manage complaints professionally. Knowledge or interest in Airlines and Aviation, including basic understanding of bookings, ticketing, and travel regulations. Sales skills with the ability to identify customer needs, recommend suitable services, and support upselling or cross-selling when appropriate. Bachelor’s degree (or equivalent) in any field; prior experience in call centers, customer support, or travel/medical services is an advantage. Ability to work on-site in Giza, follow structured processes, and meet performance KPIs in a fast-paced environment. Proficiency with computer systems and CRM tools, with strong attention to detail and accurate data entry. Flexibility to work shifts, strong problem-solving skills, and a customer-focused, team-oriented mindset.

Deloitte Innovation Hub I Senior Account Payable & General Ledger Accountant, Cairo, Egypt<br><br>Connect to your career at Deloitte<br><br>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Strategic Risk & Transactions Advisory and Technology & Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<br><br>Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<br><br>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<br><br>Connect to your opportunity<br><br>The AP and General Accountant plays a vital dual role in securing the company’s day-to-day cash outflows and maintaining structural financial reporting integrity. This position owns the end-to-end Accounts Payable cycle—from high-volume invoice data entry through to final payment execution—while concurrently managing general ledger operations, balance sheet reconciliations, month-end closing activities and providing the analytical grounding required for reliable monthly financial reporting.<br><br>Key Responsibilities<br><br>Manage end-to-end AP workflows, including coding, matching, and batching high-volume invoices. Prepare and execute weekly vendor payment runs via ACH, wire, and checks. Reconcile monthly vendor statements and independently resolve billing or pricing discrepancies. Prepare and post standard, recurring, and adjusting journal entries. Perform monthly bank reconciliations and reconcile AP sub-ledgers to the general ledger. Track fixed asset depreciation and calculating monthly AP expense accruals. Assist the finance team in meeting strict month-end, quarterly, and year-end closing deadlines. Help review balance sheets and income statements to analyze budget-to-actual variances. Prepare clear financial schedules and pull documentation for internal and external auditors.<br><br>Eligibility Requirements<br><br>Connect to your skills and professional experience<br><br>Bachelor’s degree in accounting, Finance, or a related field.3 to 5 years of blended experience across both accounts payable and general ledger accounting. Direct experience working within SAP ERP system. Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, sumifs). Exceptional time management to balance daily AP tasks with monthly closing deadlines. Strong communication skills to interact with external vendors and internal department heads. Sharp analytical skills to spot trends, anomalies, and discrepancies in financial data.<br><br>Personal Independence<br><br>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<br><br>Connect with your colleagues<br><br>Location: Cairo, Egypt<br><br>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology & Transformation.<br><br>“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology & Transformation.<br><br>Our commitment to you<br><br>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<br><br>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.<br><br>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.<br><br>Connect to your next step<br><br>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account).<br> They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services.<br> Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.<br> Responsibilities: Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).<br> Build and maintain strong, long-lasting customer relationships.<br> Develop a trusted advisor relationship with your assigned customers (account).<br> Ensure the timely and successful delivery of our solutions according to customer needs and objectives.<br> Identify and grow opportunities and collaborate with IMS team.<br> Accountable for accurate customers data.<br> Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.<br> Bachelor's degree in mechanical engineering or relevant field.<br> 2- 3 years of experience.<br></span> </div>

Position Overview<br>We are looking for an experienced Regional Accounts Payable Specialist to join our Finance team in Cairo. In this role, you will manage end-to-end accounts payable operations across multiple regional entities, ensure precise cross-border and local invoice processing, maintain strategic vendor relationships, and enforce strict adherence to internal financial controls and multi-jurisdictional financial/tax regulations.<br>Key Responsibilities<br>· Regional Invoice & Payment Processing:<br>o Process and record daily vendor invoices, local expenses, and petty cash transactions across multiple MENA operating units in accordance with regional accounting standards.o Perform three-way matching (Purchase Order, Receiving Report, Vendor Invoice) prior to multi-entity payment executions.o Schedule and execute routine vendor payments via international and electronic banking platforms, checks, or transfers while maintaining dual-authorization protocols.o Process cross-border employee expense reports, ensuring compliance with travel and expenditure policies.<br>· Regional Vendor Management & Reconciliation:<br>o Maintain centralized vendor master records and onboard regional and international suppliers.o Perform monthly supplier statement reconciliations and resolve cross-border payment discrepancies promptly.o Serve as the primary regional point of contact for vendor inquiries regarding payment status, disputes, or account adjustments.<br>· Tax & Cross-Border Compliance:<br>o Ensure strict adherence to regional tax laws, including calculation and filing of Withholding Tax (WHT) and Value Added Tax (VAT) on AP transactions across target MENA operating countries.o Collect, verify, and archive regional tax clearance documents, commercial registers, and tax cards from international and local vendors.o Assist in internal, external, and cross-border audit preparations by providing complete AP documentation and audit trails.<br>· Financial Reporting & Month-End Close:<br>o Prepare consolidated regional AP aging reports and perform monthly GL (General Ledger) accounts reconciliations across entities.o Calculate and record accruals for unbilled goods and services at month-end across regional business units.o Support the Regional Finance Manager in cash flow forecasting by providing scheduled payment requirements and multi-currency cash needs.<br>Qualifications & Requirements<br>· Education: Bachelor’s degree in Accounting, Finance, or a related discipline.· Experience: 3–5 years of dedicated Accounts Payable experience in a regional or multi-entity setup, preferably within media, broadcasting, retail, or fast-paced multinational environments.· Systems Expertise: Hands-on experience with multi-currency Enterprise ERP systems (e.g., Oracle EBS, SAP, or Microsoft Dynamics GP) and advanced proficiency in MS Excel. · Tax Knowledge: Strong operational knowledge of regional financial structures and Egyptian tax laws, MENA region Tax laws particularly WHT and VAT requirements.· Skills: Excellent numerical accuracy, strong attention to detail, vendor negotiation capabilities, and strong organizational skills.· Languages: Business fluency in both Arabic and English (written and verbal).

Position Overview<br>We are looking for an experienced Regional Accounts Payable Specialist to join our Finance team in Cairo. In this role, you will manage end-to-end accounts payable operations across multiple regional entities, ensure precise cross-border and local invoice processing, maintain strategic vendor relationships, and enforce strict adherence to internal financial controls and multi-jurisdictional financial/tax regulations.<br>Key Responsibilities<br>· Regional Invoice & Payment Processing:<br>o Process and record daily vendor invoices, local expenses, and petty cash transactions across multiple MENA operating units in accordance with regional accounting standards.o Perform three-way matching (Purchase Order, Receiving Report, Vendor Invoice) prior to multi-entity payment executions.o Schedule and execute routine vendor payments via international and electronic banking platforms, checks, or transfers while maintaining dual-authorization protocols.o Process cross-border employee expense reports, ensuring compliance with travel and expenditure policies.<br>· Regional Vendor Management & Reconciliation:<br>o Maintain centralized vendor master records and onboard regional and international suppliers.o Perform monthly supplier statement reconciliations and resolve cross-border payment discrepancies promptly.o Serve as the primary regional point of contact for vendor inquiries regarding payment status, disputes, or account adjustments.<br>· Tax & Cross-Border Compliance:<br>o Ensure strict adherence to regional tax laws, including calculation and filing of Withholding Tax (WHT) and Value Added Tax (VAT) on AP transactions across target MENA operating countries.o Collect, verify, and archive regional tax clearance documents, commercial registers, and tax cards from international and local vendors.o Assist in internal, external, and cross-border audit preparations by providing complete AP documentation and audit trails.<br>· Financial Reporting & Month-End Close:<br>o Prepare consolidated regional AP aging reports and perform monthly GL (General Ledger) accounts reconciliations across entities.o Calculate and record accruals for unbilled goods and services at month-end across regional business units.o Support the Regional Finance Manager in cash flow forecasting by providing scheduled payment requirements and multi-currency cash needs.<br>Qualifications & Requirements<br>· Education: Bachelor’s degree in Accounting, Finance, or a related discipline.· Experience: 3–5 years of dedicated Accounts Payable experience in a regional or multi-entity setup, preferably within media, broadcasting, retail, or fast-paced multinational environments.· Systems Expertise: Hands-on experience with multi-currency Enterprise ERP systems (e.g., Oracle EBS, SAP, or Microsoft Dynamics GP) and advanced proficiency in MS Excel. · Tax Knowledge: Strong operational knowledge of regional financial structures and Egyptian tax laws, MENA region Tax laws particularly WHT and VAT requirements.· Skills: Excellent numerical accuracy, strong attention to detail, vendor negotiation capabilities, and strong organizational skills.· Languages: Business fluency in both Arabic and English (written and verbal).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Receivables Accountant - Hurghada Residence, Red Sea Governorate <br> <br><strong><strong>Key Responsibilities</strong></strong><br><ul><li>Monitor and reconcile daily sales transactions at the assigned site.</li><li>Review sales records and counter readings to ensure accuracy.</li><li>Handle customer collections, advance payments, and customer account follow-up.</li><li>Maintain receivables records and support collection activities.</li><li>Monitor site operating expenses and ensure proper documentation.</li><li>Manage the site's petty cash in accordance with company policies.</li><li>Coordinate daily with the Cairo Finance Team, responding to financial inquiries and providing required supporting information.</li><li>Participate in the monthly financial closing process by reconciling and closing site accounts with the Cairo Finance Team.</li><li>Report directly to the Cairo Finance Team while providing day-to-day financial support to the Site Technical Team.</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, Commerce, or a related field.</li><li>Fresh graduates are welcome to apply, or candidates with up to 2-4 years of relevant experience.</li><li>Experience in utility, infrastructure, construction, or water treatment companies is preferred.</li><li>Good command of Microsoft Excel.</li><li>Experience with ERP systems (SAP preferred).</li><li>Commerce (English Section) graduates are preferred.</li><li>Must be a resident of Hurghada / Red Sea Governorate.</li><li>Good knowledge of IFRS and Egyptian tax regulations.</li><li>Strong analytical and problem-solving skills</li><li>High attention to detail and accuracy</li><li>Excellent communication and negotiation skills</li><li>Time management and prioritization</li><li>Teamwork and collaboration</li><li>Integrity and confidentiality</li><li>Ability to work under pressure and meet deadlines</li><li>Customer-oriented mindset</li><li>Cash Flow Support</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>My Little Home is a retailer of home <strong>textiles </strong>and accessories, with six vibrant stores across the kingdom, located in Jeddah, Riyadh, and Madina. In addition to physical stores, the MLH e-commerce platform serves customers<br> nationwide.</p><br><p>Our aim is to be a distinguished lifestyle brand, <strong>offering products with designs </strong>that make a statement. We are<br> committed to providing our customers with high-quality materials at reasonable prices. At MLH, we believe in<br> enhancing our customers' living spaces with beautiful and comfortable home essentials that reflect their personal style.</p><br><br>Job Description<br><p>We are looking for an <strong>Art Director</strong> to lead the day-to-day creative execution of our brand and our creative team under the guidance of the Creative Director. This role acts as the operational and creative bridge between high-level brand vision and the creative team's daily output.</p><br><p>The Art Director is responsible for translating our vision into clear visual direction, structured tasks, and consistent execution across all creative disciplines.<br> &nbsp;</p><br><p><strong>Key Responsibilities:</strong></p><br><p><strong>Moodboards &amp; Brand Guidelines</strong></p><br><ul><li>Create and develop moodboards based on campaign and project requirements.</li><li>Modify and update brand guidelines when needed.</li><li>Ensure all visual directions align with the brand identity.</li><li>Translate marketing and business objectives into clear visual directions before execution.</li></ul><p><strong>Creative Direction &amp; Quality Control</strong></p><br><ul><li>Act as the first line of quality control for all creative outputs.</li><li>Review designs and visual assets to ensure consistency and high-quality standards.</li><li>Maintain a consistent creative level across all deliverables.</li><li>Identify and resolve issues before final delivery.</li></ul><p><strong>Brainstorming &amp; Concept Development</strong></p><br><ul><li>Support and participate in brainstorming sessions with the creative team.</li><li>Help transform creative ideas into clear, executable concepts.</li><li>Propose innovative visual solutions aligned with brand goals.</li><li>Develop concepts from the planning phase through execution.</li></ul><p><strong>Team Management &amp; Task Assignment</strong></p><br><p><u>Assign and manage tasks across:</u></p><br><ul><li>Graphic Designers</li><li>AI Artist</li><li>Photographer</li><li>Video Editor</li><li>Head of Visual Merchandising</li><li>Set priorities and timelines for each task.</li></ul><p><strong>Creative Support &amp; Guidance</strong></p><br><ul><li>Provide continuous support and guidance throughout the creative process.</li><li>Clarify briefs, expectations, and creative direction when needed.</li><li>Resolve creative challenges and alignment issues.</li><li>Ensure the team fully understands project goals and deliverables.</li></ul><p><strong>Follow-ups, Reviews &amp; Coordination</strong></p><br><ul><li>Lead daily follow-ups and reviews with the creative team.</li><li>Coordinate across functions to ensure smooth workflow and execution.</li><li>Track progress and address blockers proactively.</li><li>Ensure alignment between all stakeholders.</li></ul><p><strong>Feedback &amp; Revisions Management</strong></p><br><ul><li>Consolidate feedback from internal stakeholders.</li><li>Communicate feedback clearly and efficiently to the creative team.</li><li>Manage revisions without impacting timelines or quality.</li><li>Ensure all feedback is accurately implemented.</li></ul><p><strong>Timelines, Priorities &amp; Delivery</strong></p><br><ul><li>Monitor timelines, priorities, and workload across all creative projects.</li><li>Ensure on-time delivery of all creative outputs.</li><li>Maintain high delivery quality while meeting deadlines.</li><li>Balance speed, efficiency, and creative excellence.</li></ul><br>Qualifications<br><ul><li>Proven experience in an Art Direction, Senior Design, or Creative Leadership role.</li><li>Strong understanding of branding, composition, typography, color theory, and visual storytelling.</li><li>Close attention to detail with a strong sense of consistency across all creative outputs.</li><li>Experience working with multidisciplinary creative teams.</li><li>Ability to guide, support, and elevate creatives without micromanaging.</li><li>Excellent online and offline communication, organization, and decision-making skills.</li><li>Fluency in key Adobe software (Photoshop, Illustrator, InDesign, Premiere Pro) to provide technical support when needed.</li><li><strong>Background in lifestyle, retail, home, fashion, or interior design, related brands.</strong></li><li>Hands-on experience with AI image and video generation tools.</li><li>Strong ability to mentor, guide, and develop junior creative team members.</li><li>Proven experience creating and managing content for digital and social media platforms.</li></ul><br><br> </div>

We are seeking an experienced Talent & Organizational Development Director to lead talent and organisational effectiveness within a multinational organisation.<br>Key Responsibilities Lead Organizational Development, Workforce Planning and Talent Management. Develop succession planning, talent reviews and leadership development programmes. Lead organisational design, performance management and competency frameworks. Drive HR analytics, workforce planning and data-led decision making. Lead culture, engagement and change management initiatives.<br>Requirements8-10 years' of HR, OD, Talent experience. Experience within a multi-national organization. Proven track record leading transformation and process optimisation projects. Experience implementing automation and AI-driven HR solutions. Bachelor's degree in HR; Master's preferred.

We are looking for an Account Director to join our Quantitative team in Cairo!<br>What you'll be doing:Interact with key clients on a day-to-day basis, advising to proactively address needs, provide thought leadership and solve business problems that drive satisfaction. Lead strategically and commercially across all research domains within the Quantitative department. Be part of our senior leadership team and manage a team of associate directors, supporting them on technically and commercially. Supervise and deliver against specific account revenue targets, as well as, plan and forecast future revenue across client accounts.<br>The skills & experience you’ll need:We are looking for someone with a flair for building new and nurturing existing relationships with clients and internal stakeholders. In addition, you will need:<br>A Bachelor’s Degree in Economics or Business Administration or any relevant degree. Proven experience (6+ years) leading large quantitative research studies. Experience with brand health tracking, segmentation, U&As, market sizing and other marketing research techniques. Strategic and commercial client partnering experience, proactively delivering on agreed deliverables and identifying new opportunities for further collaboration. People management experience. Fluent in both English & Arabic.<br>Why join Kantar?<br>We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.<br>And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted.<br>We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.

Who Are WeAt The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together.<br>Role & Responsibilities Develop, implement, and monitor company-wide policies and procedures to ensure compliance, consistency, and operational excellence. Analyze and optimize workflows across all departments to improve efficiency and productivity. Establish and track KPIs to measure process effectiveness and drive continuous improvement. Oversee the company’s authority matrix and related delegations, ensuring proper governance and approvals. Enhance cross-functional collaboration and communicate policy and process changes effectively. Lead process enhancement initiatives, including document management and policies & procedures systems. Develop and deliver training programs on company policies, processes, and best practices. Align operational strategies with corporate objectives and support senior leadership in achieving business goals. Serve as Secretary to the Board of Directors, managing meeting minutes, action plans, and follow-ups. Identify operational risks and develop appropriate mitigation strategies. Support the Board of Directors in special projects and strategic initiatives. Lead and develop the team, ensuring performance targets, continuous development, and a positive collaborative culture. Ensure timely submission of departmental reports to Top Management. Educational Background, Skills, and Experience15–18 years of relevant experience with a proven track record in a similar role. Bachelor’s degree in Business Administration, Law, Operations Management, or a related field. Strong knowledge of corporate governance, regulatory frameworks, and internal policy development. Experience working closely with senior leadership and Boards of Directors on strategic initiatives. Certifications in Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus. Strong Microsoft Office skills, particularly Excel, Word, and Power Point. Excellent communication, interpersonal, leadership, and stakeholder management skills. Strong strategic thinking, business acumen, and results orientation. Ability to multitask, prioritize effectively, and work in a fast-paced environment. Knowledge of real estate industry practices and regulations is a plus. Ability to work independently and collaboratively while driving continuous improvement.<br>Be part of a culture built on growth, teamwork and support. Apply Now! Send your CV at Talent@themarq.com.eg

Company Description Alorica is a global customer experience (CX) provider focused on creating customers for life by designing experiences that elevate client brands. As a full-service CX partner, Alorica supports organizations from strategy through execution, combining proven performance, specialized expertise, and innovative technology to deliver measurable results. The company is known for pioneering new customer experience approaches, challenging convention, and building strong, values-based client relationships grounded in integrity and authenticity. With approximately 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages, offering a diverse and inclusive workplace with opportunities for growth and collaboration.<br>Role Description The Director role at Alorica in Cairo is a full-time, on-site leadership position responsible for overseeing operations and driving strategic initiatives within a designated business unit or portfolio. The Director will lead and mentor cross-functional teams, set performance expectations, and ensure operational excellence in service delivery to meet client and organizational goals. This role includes managing budgets and resources, monitoring key performance indicators, and implementing process improvements to enhance efficiency, quality, and customer satisfaction. The Director will collaborate with senior leadership and clients to develop strategies, support new business opportunities, and align programs with Alorica’s CX vision and values. Daily activities also involve risk management, stakeholder communication, and fostering a culture of accountability, continuous improvement, and employee engagement.<br>Qualifications<br> Demonstrated leadership and people management skills, including team development, performance management, and cross-functional collaboration. Strong strategic planning and operational management capabilities, with experience in setting goals, managing budgets, and driving process improvements. Proven client relationship management skills, with the ability to communicate effectively, manage expectations, and support business growth initiatives. Excellent analytical and problem-solving skills, including the ability to interpret data, monitor KPIs, and make informed decisions. Effective communication and presentation skills, with proficiency in English; additional language skills are a plus. Experience in customer experience, contact center, or related service industries is highly beneficial. Ability to work on-site in Cairo and collaborate in a fast-paced, multicultural environment. Bachelor’s degree in Business, Management, or a related field; advanced degree or relevant professional certifications are an advantage.

Reports to: Executive Director J-PAL <br>Role Purpose:The job holder will lead the strategic expansion of the Abdul Latif Jameel Poverty Action Lab (J-PAL) MENA's policy influence and capacity-building initiatives across Egypt and the MENA region. The Director is responsible for forging high-level partnerships with governments and NGOs to promote the use of scientific evidence in decision-making. The role oversees the policy and training teams, driving the design and execution of training workshops, disseminating research findings to policymakers, and securing substantial funding, targeting an average of $5 million, to sustain the center's mission. <br>Core Responsibilities Policy Strategy and Partnerships: Expand the depth and quality of J-PAL MENA’s policy portfolio, identifying and structuring partnerships that align with J-PAL’s mission Serve as a member of the senior management team, helping to set and execute the center's regional strategy Build relationships with key stakeholders, including government officials, donors, and NGOs, to facilitate the adoption of evidence-based policies Oversee the dissemination of research evidence through publications, conferences, and policy memos Training and Capacity Building: Lead the training portfolio, overseeing the design and delivery of workshops on impact evaluation for policy makers and researchers Ensure training programs meet partners' needs and enhance regional capacity for rigorous evaluation Mentor and manage the policy and training teams, ensuring high-quality output and professional development Fundraising and Financial Management: Lead fundraising efforts for research, policy, and training initiatives, managing proposals averaging $5 Million Manage the policy and training portfolio budget, expected to grow to an average of $500,000 per year Identify new funding opportunities and cultivate relationships with foundations and corporate donors Additional Related Duties: Perform other related duties as assigned<br>Qualifications and Skills:Education and Experience: Master’s degree in public policy, economics, or a related field, implied by the nature of J-PAL leadership roles Minimum of 10 years of relevant experience Proven track record in conducting or supervising impact evaluations, i.e. RCTsSubstantial experience in fundraising and donor management<br>Technical Skills: Strategic: Ability to manage complex, multi-year projects and handle multiple stakeholders Communication: Excellent writing and public speaking skills in Arabic and English; ability to translate technical research into policy lessons Managerial: Demonstrated experience hiring, training, and managing diverse teams under tight deadlines Analytical: Strong understanding of economics and quantitative research methods Operational: Ability to manage budgets and willingness to travel across the MENA region <br> This position is open until August 17, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. <br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." <br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

We are looking a Technical Director for a mega Contracting company based in Saudi Arabia for back end office in Cairo for technical support for mega projects in KSA. The Technical and Engineering Director is responsible for all engineering/technical aspects of the Company's operations, inclusive of value engineering opportunities, construction and overall methodology, method statements, engineering design drawings, shop drawings and material submittals and follow up approval. The position also creates and implements best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance. Job Responsibilities Define and communicate the technical vision and strategy to support the company’s long-term goals. Lead and develop a high-performing engineering team, fostering a culture of innovation and excellence. Oversee all engineering projects, ensuring they are completed on time, within scope, and budget. Ensure technical excellence and high standards in all engineering activities, promoting best practices and continuous improvement. Collaborate with other departments, such as product development, sales, and operations, to align engineering efforts with business objectives. Drive innovation and oversee research and development initiatives to keep the company at the forefront of technology. Allocate resources efficiently, balancing project demands with available personnel and budget. Identify, assess, and mitigate technical risks, ensuring compliance with industry standards and regulations. Develop and manage the engineering department’s budget, ensuring financial objectives are met. Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies<br><br>Job Knowledge & Skillsminimum 18 years working experience preferable having good experience for handling the multiple mega projects Strong practical experience with ability to prepare detailed method statement. Advanced Knowledge inengineering principles, techniques, policies, and procedures. Excellent knowledge of material engineeringproperties and local/global availability of materials. Excellent technical skills and ability to organize and overseepreparation of technical drawings. Knowledge of Project Management. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role<br>.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Automotive Marketing Director is responsible for developing and executing the overall marketing strategy for the automotive business, driving brand awareness, customer engagement, lead generation, and commercial growth across all business lines.<br> The role leads marketing planning, campaign development, digital transformation, customer experience initiatives, and brand positioning while ensuring alignment with the company's commercial objectives and manufacturer guidelines.<br> Key Responsibilities: Marketing Strategy: Develop and implement the overall marketing strategy aligned with business objectives, sales targets, and brand positioning.<br> Brand Management: Lead brand positioning and ensure consistent application of brand identity, communication standards, and manufacturer guidelines.<br> Campaign Management: Plan and oversee integrated marketing campaigns across ATL, BTL, digital, social media, CRM, and experiential channels.<br> Digital Marketing: Drive digital marketing strategy, performance marketing, online presence, and lead-generation initiatives.<br> Customer Acquisition: Develop initiatives to increase qualified leads, showroom traffic, test drives, conversions, and customer retention.<br> Product &amp; Launch Marketing: Lead marketing plans for new vehicle launches, model updates, campaigns, and commercial offers.<br> Customer Experience: Develop marketing initiatives that enhance customer engagement and strengthen the overall automotive customer journey.<br> Market Intelligence: Monitor market trends, competitor activity, customer behavior, and industry developments to identify growth opportunities.<br> Marketing Budget: Manage the marketing budget, optimize spending, and measure ROI across marketing activities.<br> Team Leadership: Lead, develop, and motivate the marketing team while managing external agencies and strategic partners.<br> Performance Analytics: Establish KPIs and regularly analyze campaign performance, lead quality, conversion rates, customer acquisition costs, and overall marketing ROI.<br> Cross-Functional Collaboration: Work closely with Sales, Aftersales, Finance, HR, and Operations to ensure integrated commercial and customer-focused initiatives.<br> Education: Bachelor's degree in Marketing, Business Administration, Communications, or a related field.<br> A Master's degree/MBA is a plus.<br> Experience: 10+ years of progressive marketing experience, with significant experience in the automotive industry and at least 3–5 years in a senior marketing leadership role.<br> Automotive Expertise: Strong understanding of automotive retail, dealer operations, customer journeys, vehicle launches, lead generation, and automotive market dynamics.<br> Strategic Leadership: Proven ability to develop and execute comprehensive marketing strategies that deliver measurable commercial results.<br> Digital Expertise: Strong knowledge of digital marketing, performance marketing, CRM, social media, SEO/SEM, content, and marketing analytics.<br> Commercial Acumen: Strong understanding of sales funnels, customer acquisition, conversion, retention, and marketing ROI.<br> Leadership Skills: Proven experience leading marketing teams, agencies, and multiple stakeholders.<br> Analytical Skills: Strong ability to interpret market data, campaign performance, customer insights, and financial metrics to drive decisions.<br> Communication: Excellent English communication, presentation, negotiation, and stakeholder-management skills.<br> Budget Management: Experience managing significant marketing budgets and optimizing marketing investment based on business performance.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Purpose</strong></span><br><span>To lead and manage the Treasury Asset &amp; Liability Management (ALM) function, ensuring effective management of the Bank’s liquidity, interest rate risk, structural balance sheet position and funding requirements in line with the Bank’s strategy, approved risk appetite, regulatory requirements and internal policies.</span><br><span>To support the Head of Treasury in optimizing the Bank’s balance sheet, funding costs and liquidity position while maintaining appropriate risk levels and maximizing sustainable profitability.</span><br>&nbsp;</p><br><p><span><strong>Key Result Areas</strong></span></p><br><p><span><strong><u>ALM &amp; Balance Sheet Management</u></strong>Manage the Bank’s structural balance sheet position and ensure alignment with the approved business and Treasury strategy.</span><br><span>Monitor and manage asset and liability mismatches across currencies and maturities.</span><br><span>Identify opportunities to optimize the balance sheet and improve the Bank’s net interest income and profitability.</span><br><span><strong><u>Liquidity Management</u></strong></span><br><span>Monitor the Bank’s daily and forward liquidity position across all currencies.</span><br><span>Ensure sufficient liquidity is maintained under normal and stressed market conditions.</span><br><span>Manage liquidity gaps, funding requirements and excess liquidity in coordination with Treasury and relevant business units.</span><br><span>Monitor and manage liquidity ratios and internal liquidity limits.</span><br><span><strong><u>Interest Rate Risk Management</u></strong></span><br><span>Monitor and manage interest rate risk arising from the banking book.</span><br><span>Analyze repricing gaps, duration, sensitivity and potential impact of interest rate movements on earnings and economic value.</span><br><span>Recommend appropriate hedging or balance sheet actions where required.</span><br><span><strong><u>Funding &amp; Investment Strategy</u></strong></span><br><span>Develop and execute appropriate funding strategies in coordination with the Head of Treasury.</span><br><span>Optimize the mix, tenor and cost of funding.</span><br><span>Manage surplus liquidity through appropriate investment opportunities while maintaining the required liquidity buffers.</span><br><span><strong><u>ALCO Support &amp; Reporting</u></strong></span><br><span>Prepare ALM analysis</span><br><span>Provide meaningful analysis and recommendations on balance sheet trends and risks.</span><br><span>Support the preparation of ALCO materials, minutes and action points.</span><br><span><strong><u>Risk, Limits &amp; Regulatory Compliance</u></strong></span><br><span>Ensure all ALM activities remain within approved limits, policies and risk appetite.</span><br><span>Monitor regulatory liquidity and interest rate risk requirements and ensure timely escalation of potential breaches.</span><br><span>Maintain strong controls and governance over ALM activities.</span><br><span><strong><u>Stress Testing &amp; Scenario Analysis</u></strong></span><br><span>Conduct liquidity and interest rate stress testing and scenario analysis.</span><br><span>Assess the impact of market movements, deposit behavior, funding disruptions and changes in the balance sheet.</span><br><span>Develop appropriate contingency actions in coordination with relevant stakeholders.</span><br><span><strong><u>Stakeholder Management</u></strong></span><br><span>Work closely with Treasury Front Office, Finance, Risk, Corporate/ Retail Banking and Operations.</span><br><span>Provide Treasury and senior management with timely advice on liquidity, funding and balance sheet decisions.</span><br><span>Ensure effective communication of ALM requirements and risks across relevant functions.</span><br><span><strong>Knowledge, Skills &amp; Experience</strong></span></p><br><ul><li><span>University degree in <strong>Finance, Economics, Accounting, Business Administration, Mathematics or a related discipline</strong>.</span></li><li><span>Strong experience in <strong>Treasury, ALM, Liquidity Risk, Balance Sheet Management or Financial Markets</strong>, within a banking environment.</span></li><li><span>Strong understanding of:</span><br><span>Asset &amp; Liability Management.</span><br><span>Liquidity and funding management.</span><br><span>Interest rate risk and repricing risk.</span><br><span>Banking products and balance sheet dynamics.</span><br><span>Treasury products and financial markets.</span><br><span>ALCO framework and governance.</span><br><span>Regulatory liquidity and risk requirements.</span></li><li><span>Strong analytical and quantitative skills, with the ability to interpret complex balance sheet and market data.</span></li><li><span>Excellent understanding of financial and economic market developments and their impact on the Bank’s balance sheet.</span></li><li><span>Strong financial modelling, forecasting and scenario analysis capabilities.</span></li><li><span>Ability to make sound decisions under changing market conditions.</span></li><li><span>Strong communication, presentation and stakeholder-management skills.</span></li><li><span>Strong leadership and people-management capabilities.</span></li><li><span>High level of <strong>integrity, discipline, risk awareness and attention to detail</strong></span></li><li><span>Ability to work under pressure and meet tight deadlines in a dynamic Treasury environment</span></li><li><span>Proficiency in <strong>Excel and Treasury/ALM systems</strong>; knowledge of relevant banking systems and reporting tools is an advantage.</span></li><li><span>Professional qualifications such as <strong>CFA or equivalent</strong> would be an added advantage.</span></li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

#Key_Responsibilities*Lead and manage all workshop and fleet-maintenance activities.*Develop and implement preventive and corrective maintenance plans.*Ensure maximum vehicle availability and minimum operational downtime.*Supervise workshop managers, maintenance engineers, technicians, and support teams.*Establish maintenance standards, procedures, and performance targets. Monitor vehicle inspections, repairs, servicing, and technical records.*Manage workshop capacity, manpower, tools, equipment, and spare parts.<br>#Requirements.*Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.*[10+] years of experience in fleet maintenance, workshops, or transportation services.*Proven experience managing buses, limousines, HiAce vehicles, or a mixed commercial fleet.*Strong knowledge of preventive and corrective maintenance.*Experience managing workshops, technicians, suppliers, and spare parts.*Good knowledge of fleet-management systems and maintenance reporting.*Strong leadership, planning, communication, and problem-solving skills.*Ability to analyze maintenance data and prepare performance reports.*Strong understanding of QHSE and fleet-safety requirements.*Proficiency in Microsoft Excel and maintenance-management systems.#Personal_Competencies*Leadership and team-management skills.*High sense of responsibility and ownership.*Strong decision-making and follow-up.*Cost-conscious and results-oriented mindset.*Strong coordination with Operations and other departments

Job Summary:<br>The Internal Communications, Employee Engagement Director is responsible for leading internal communications, employee engagement, and employer branding to strengthen OD’s culture, alignment, and employee experience.<br>Responsibilities:<br>HR Communications & Employee Engagement Strategy Develop and lead the internal communications and employee engagement strategy aligned with OD’s HR priorities, culture, and business strategy. Translate OD’s HR initiatives (performance cycle, talent programs, policies, change initiatives, employee experience improvements) into clear, engaging communications. Design and deliver engagement campaigns that drive participation, belonging, and alignment with OD values. Establish and maintain effective two-way communication and feedback channels (pulse surveys, listening sessions, focus groups, digital feedback tools) and turn insights into action plans with stakeholders. B) Culture, Change & Leadership Communications Partner with senior leadership to cascade key messages and support change management communication across OD. Create toolkits and communication packs for managers to enable consistent messaging and stronger people leadership. Support HR crisis/critical communications (employee relations-sensitive topics) to protect trust, transparency, and organizational reputation. C) Employee Experience & Internal Events Lead the planning and execution of employee engagement initiatives and internal events (e.g., Ramadan, New Year, recognition, town halls, culture activations). Partner with HRBP, Admin, and relevant functions to ensure high-quality employee experience and strong participation. D) Employer Branding & Talent Attraction (with TA + Marketing) Own the employer branding strategy within HR, aligned to OD’s EVP and culture narrative. Partner with Talent Acquisition to create talent attraction campaigns and strengthen candidate engagement across key channels. Collaborate with Marketing to ensure brand consistency across career websites, social channels, and recruitment content. Develop authentic employee stories, testimonials, and culture content to support attraction and retention. Track & report employer branding and recruitment marketing effectiveness, recommending improvements based on data. E) Governance, Budget & Stakeholder Management Manage the internal communications and engagement calendar, approvals, and content governance (tone of voice, templates, standards). Manage the assigned budget and oversee vendors/agencies (events, content, design, platforms) ensuring quality and ROI. Partner with HRBPs and function leaders to ensure communications reflect employee realities and business priorities.<br><br>Knowledge, Skills & Experience:<br>Bachelor’s degree in HR, Business, Communications, or related field (master’s is a plus)10+ years of experience in HR with strong exposure to employee engagement, internal communications, culture, and employer branding. Proven experience partnering with executive stakeholders and managing sensitive HR communications. Strong writing/storytelling skills; Arabic & English is a must. HR stakeholder management and business partnering. Culture and engagement program design. Change management communications. Strong content creation and storytelling. Data-driven insights and action planning. High discretion, ownership, and attention to detail.

Role Objective:<br>The Senior Director of Customer Experience is responsible for shaping and executing customer experience strategy across all touchpoints. This role ensures that every interaction reflects our values, drives customer satisfaction, and supports business growth.<br>Roles & Responsibilities:<br>Define and implement CX vision, strategy, and roadmap. Align CX initiatives with company goals, ensuring customer satisfaction drives retention and growth. Represent the voice of the customer at the executive level, influencing product, operations, and business decisions. Oversee multi-channel operations (voice, non-voice, chat, social, and self-service). Ensure SLAs, KPIs, and quality standards are consistently met across all teams. Partner with Workforce, Quality, and Training to optimize staffing, processes, and agent enablement. Drive initiatives to improve CSAT, NPS, and customer loyalty. Ensure CX teams are equipped with training, tools, and knowledge to deliver exceptional service. Act on insights from customer feedback and analytics to enhance service delivery. Champion automation, AI, and self-service solutions to scale CX efficiently. Introduce new technologies and methodologies to improve workflows and customer journeys. Lead transformation projects that redefine the CX standards. Partner with Product, Tech, Operations, and HR to align CX initiatives with business priorities. Provide regular updates to executive leadership on CX performance, risks, and opportunities. Influence cross-functional teams to prioritize customer-centric initiatives.<br>REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:<br>10–15+ years of experience in CX, customer support, or contact center leadership. Proven track record in leading large, multi-channel CX organizations. Experience with CX platforms (Zendesk, Genesys, NICE, Salesforce, Freshdesk, etc.). Strong background in operational excellence, workforce planning, and quality management. Bachelor’s degree in Business, Management, or related field; MBA or advanced degree preferred. Strong leadership and people management skills, with proven ability to lead managers and directors. Deep expertise in CX metrics, KPIs, and multi-channel support operations. Strategic thinker with strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to foster innovation and continuous improvement at scale.