Cost Accounting Manager Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Build, maintain &amp; partially own strong relationships with all 3PL partners across the country</p><br></li><li><p>Build a trusting relationship that allows exchange of information and best practices across cities</p><br></li><li><p>Ensure sufficient data is shared to allow for educated directions &amp;&nbsp;improvements in performance</p><br></li><li><p>Create right incentives / penalties for 3rd parties to improve rider performance</p><br></li><li><p>Ensure rider safety &amp;&nbsp;wellbeing are top priority for 3rd parties and solid measures and tools are in place</p><br></li><li><p>Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team</p><br></li><li><p>Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties</p><br></li><li><p>Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies</p><br></li><li><p>Responsible for onboarding of new riders and reboarding of existing riders</p><br></li><li><p>Lead entire rider lifecycle to improve retention of existing riders</p><br></li><li><p>Build training SOPs and metrics to measure rider performance and compliance</p><br></li><li><p>Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them</p><br></li><li><p>Documenting all training activities&nbsp;</p><br></li><li><p>Assessing the effectiveness of training through surveys/feedback</p><br></li><li><p>Groom rider quality (behavior, appearance, professionalism, presentation etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Completed a Bachelor’s or Master’s degree</p><br></li><li><p>Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB</p><br></li><li><p>Strong Excel and data management skills</p><br></li><li><p>A doer and a free thinker. You accept and adapt constantly to change</p><br></li><li><p>Willing to question the status quo when needed</p><br></li><li><p>Team player. We are looking for someone who fits the team and the company culture</p><br></li><li><p>Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Your focus will be executing on customer health, consumption excellence, and usage excellence though strong operational delivery practices and commitment to delivering on customer outcomes that build trust. This will mean leveraging Success Programs, that will be delivered through our digital and scale delivery engines driving value in the Unified based contract and allowing CSAMs to drive accelerated and consistent customer outcomes. Leveraging scale resources allows you to further prioritize key stakeholder relationships, be active in the customer's experience with Microsoft and focus on pipeline acceleration.​</p><br><p>Customer health excellence will mean leading with proactive solutions to reduce your customers’ reactive case load. Furthermore.​<br>Some specific focus areas for you include:​</p><br><br><ul><li><p>Leveraging digital, scale, and Success Programs for improved customer outcomes​</p><br></li><li><p>Leadership and customer advocacy​</p><br></li><li><p>Accelerating customer value and AI innovation</p><br></li></ul><br><b>Responsibilities</b><br><p><span>As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing </span><span>business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve </span><span>more!</span>​<br>​<br><span>Key Accountabilities include:</span>​<br>​</p><br><br><ul><li><p><span>H</span><span>elp ensure you maximize all contractual obligations </span><span>Fulfill </span><span>Support contract obligations </span><span>by driving quality planning and delivery of Support services to realize customer business outcomes and overall </span><span>experience with Microsoft solutions.&nbsp;</span>​</p><br></li><li><p><span>Partner with your customer</span><span> and Account Team</span><span> to prioritize and plan customer engagements</span><span> and programs across cloud and on-premise workloads.&nbsp;</span>​</p><br></li><li><p><span>Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. </span>​</p><br></li><li><p><span>Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. </span>​</p><br></li><li><p><span>I</span><span>njection point for&nbsp; escalating support calls in addition to tracking them to resolution&nbsp;</span><span>and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions </span><span>as appropriate.&nbsp;</span>​</p><br></li></ul><p>​<br><span>We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare </span><span>to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.</span></p><br><br><br><b>Qualifications</b><br><p>As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. ​<br>​</p><br><br><ul><li><p>Experience - 1+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on&nbsp;Cloud and software/services solution preferred. ​</p><br></li><li><p>Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.​</p><br></li><li><p>Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.​</p><br></li><li><p>Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.​</p><br></li><li><p>Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).​</p><br></li><li><p>Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred. ​</p><br></li><li><p>Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred: ​​</p><br></li><li><p>Technologies: Cloud, mobile, web application development, cloud-native application architecture ​</p><br></li><li><p>Travel required: 0-25%​</p><br></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<p><strong>Based in Egypt </strong>· Frequent travel to Saudi Arabia</p><p>A regional strategic marketing consultancy is hiring a Brand Lead to join an embedded delivery team building a brand-led marketing function for a category-leading consumer brand in KSA. This is a consulting role — you work alongside the client's marketing team to deliver the build, not a client-side position.</p><p>You'll own the brand refresh and the where-to-play / how-to-win build for a fast-growing consumer brand.</p><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>8–12 years in <strong>FMCG brand management</strong>, with at least one full brand strategy or repositioning led end-to-end (brand heart, positioning, frame of reference, RTBs)</p></li><li><p>Built or run where-to-play / how-to-win growth strategy and a multi-year brand roadmap</p></li><li><p>Fluent in jobs-to-be-done / behavioral-change frameworks, translated into marketing KPIs</p></li><li><p>Experience building a top-line growth model tied to brand initiatives</p></li><li><p>Background from a brand-led FMCG house</p></li><li><p>Regulated-category experience · <strong>GCC </strong>market exposure </p></li></ul><ul><li><p>Arabic/English</p></li></ul><p></p>

The Category &amp;amp; Shopper Insights Manager owns category and shopper insights for Red Bull in Egypt. This person is the go-to for anything related to category performance, sell-out data, shopper behavior and promo effectiveness. The role is a mix of hands-on analysis and getting in front of retailers and internal teams to land recommendations that can be translated into actions. It covers category analysis, Category Management projects, retail audit and sell-out data, portfolio and promo evaluation, and shopper research

<p><h4>Company description</h4> <p>Accor Hotels & Resorts</p> <p>We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.</p> <h4>Job description</h4> <p>Reporting to the General Manager as part of our leadership team, you will be responsible for running the hotel’s Food & Beverage operation, including restaurant, bar, in-room dining and events. This hands-on leadership role is both operational and strategic, requiring someone who can balance service delivery with administrative responsibilities and collaboration across departments.</p> <p>Responsibilities include:</p> <ul> <li>Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service</li> <li>Coordination between the F&B team and other departments to ensure clear communication and effective problem solving to ensure guest satisfaction</li> <li>Ensuring the smooth running of conferences and events</li> <li>Rostering, coaching, cost control, inventory management and preparing reports for senior management</li> </ul> <p>If you come from a background in restaurants or hotels, have a passion for creating memorable guest experiences and have experience in banqueting and/or bar operations, together with demonstrated leadership skills, we would love to hear from you.</p> <h4>Qualifications</h4> <ul> <li>Demonstrated leadership and problem-solving skills and excellent written and verbal communication</li> <li>Ability to lead, motivate and develop a diverse team</li> <li>Availability to work varied shifts including early mornings, evenings, weekends and public holidays</li> <li>Current Responsible Service of Alcohol and Food Handler qualifications</li> <li>Knowledge of H+L point of sale system would be an advantage</li> <li>Previous study in hospitality or tourism would be desirable but not essential. This position will provide a development platform to expand your knowledge and grow your skills in the hotel industry.</li> <li>As this is a full-time position, you must have full working rights in Australia. We are unable to provide sponsorship for this role.</li> </ul> <h4>Additional information</h4> <ul> <li>At least 2 years of experience in the same position in five-star hotels and international hotel chains</li> <li>Must have spent at least 3 years in the same job in an international hotel chain</li> </ul></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Healthcare Project Manager is responsible for planning and delivering healthcare projects, ensuring alignment between customer requirements, technical solutions, and business objectives. The role collaborates with customers, Vodafone teams, and vendors to translate business needs into effective technical designs, manage project delivery, monitor operations, and ensure all scope changes are properly evaluated and implemented. The role also manages customer escalations and drives successful project outcomes.</p> <h4>Job profile</h4> <ul> <li>Develop and maintain project timelines by coordinating with vendors and key stakeholders to ensure timely delivery of project milestones.</li> <li>Identify, assess, and proactively mitigate potential risks that may impact project objectives, timelines, or deliverables.</li> <li>Define and prioritize business requirements, ensuring focus on essential business needs while challenging non-value-adding or outdated requests.</li> <li>Organize and document requirements within the Product Specification Document (PSD), linking them to clear business scenarios and use cases.</li> <li>Translate business requirements into technical requirements and project milestones, leveraging analysis and modeling techniques to align business objectives with practical technical solutions.</li> </ul> <h4>Competencies & qualifications</h4> <p><strong>Core competencies, knowledge and experience:</strong></p> <ul> <li>Detail oriented</li> <li>Problem solving</li> <li>Analytical skills</li> <li>Negotiation and presentation skills</li> <li>Vendor management</li> <li>Customer handling</li> </ul> <p><strong>Must have technical / professional qualifications:</strong></p> <ul> <li>B.Sc. in communication / computer engineering</li> <li>IT cross-function experience including reporting and process management</li> <li>Moderate understanding of healthcare digitalization and its IT applications</li> <li>10+ years of experience</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the application adjustments guidance provided by Vodafone.</p> <p>Together we can.</p></p><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Roles and responsibilities</h4> <h4>Business management</h4> <ul> <li>Helps implement annual HSE business plan objectives and targets at the program/project level</li> <li>Contributes to ‘work winning’ by contributing to RFP responses (as required)</li> <li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li> <li>Provides HSE support and guidance to program/project staff</li> <li>Helps to deliver JLL’s Global Week campaign on their assigned program/project</li> <li>Implements all new and revised HSE plans, processes, procedures, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li> <li>Attends all MEA HSE meetings and proactively participates</li> </ul> <h4>Program start-up and mobilization</h4> <ul> <li>Acts as primary project contact for HSE matters on their program/project</li> <li>Works with project teams to identify HSE resource requirements</li> <li>Works with project teams to understand client HSE requirements and deliverables</li> <li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li> <li>Consults with the MEA HSE Lead & SME if client required documents are not available on the KP</li> <li>Submits all project specific HSE documents for the required QA/QC checks</li> <li>Conducts technical evaluations on consultant/contractor technical RFP returns</li> <li>Reviews consultant and contractor HSE document submissions for suitability and compliance with client, legal and JLL requirements</li> <li>Ensures a comprehensive project HSE plan is developed, and complies with JLL requirements</li> </ul> <h4>Project delivery</h4> <ul> <li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE management plan and client requirements</li> <li>Conducts inspections to monitor staff compliance to their HSE responsibilities and JLL requirements. Reports any non-compliance to the Senior HSE Manager or program/project director</li> <li>Provides HSE advice and guidance to the program/project director</li> <li>Manages performance of direct reports, and deals effectively with non-performance issues when needed in a timely manner</li> <li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented. Deals effectively with any shortfalls in performance</li> <li>Ensures the performance of client employed consultants and contractors is monitored against their contractual requirements, approved HSE plans, and raises any issues with the client</li> <li>Provides HSE performance reports and presentations to the client and stakeholders</li> <li>Ensures a structured program of training is delivered to both the project and HSE team</li> <li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li> <li>Provides project achievement details to the Senior HSE Manager or MEA HSE Lead & SME in a timely manner</li> <li>Ensures project compliance with all JLL corporate and regional HSE requirements</li> <li>Develops and maintains an environment of trust, diversity, and inclusion</li> <li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity</li> <li>Provides support, guidance and coaching to team members</li> <li>Conducts a monthly team meeting to engage, communicate, and cascade information to team members</li> <li>Collates program/project HSE performance data, produces a monthly performance report, and submits to the designated Senior Manager (if applicable), program/project director and client</li> <li>Conducts project audits to validate compliance with OHSMS, project HSE plans and client HSE deliverables</li> <li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics, for inclusion in the monthly ExCom HSE report</li> </ul> <h4>Human resources management</h4> <ul> <li>Assists the Talent Acquisition team in identifying and selecting suitable HSE candidates</li> <li>Engages in selection, interviewing and recruitment of project HSE candidates (below director level) with relevant project directors</li> <li>Seeks to further the diversity and inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li> <li>Interprets and incorporates HSE business plan objectives into their own (and team members’) goal setting</li> <li>Ensures timely completion of all performance management processes in Workday</li> <li>Ensures the correct management of underperforming direct reports ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li> </ul> <h4>Requirement</h4> <p><strong>Education:</strong> Bachelor's degree in Occupational Health and Safety, Environmental Science, Engineering, or related field. Master's degree preferred.</p> <p><strong>Experience:</strong> 7-10 years of progressive experience in health, safety, and environmental management, with at least 3-5 years in a supervisory or management role.</p> <p><strong>Industry experience:</strong> Experience in relevant industry sectors (construction, manufacturing, facilities management, or commercial real estate preferred). Familiarity with contractor management and construction site safety protocols.</p> <p><strong>Leadership skills:</strong> Proven ability to lead and develop HSE teams. Strong influence and stakeholder management capabilities across all organizational levels.</p> <p><strong>Communication:</strong> Excellent written and verbal communication skills. Ability to deliver effective HSE training and presentations to diverse audiences.</p> <p><strong>Analytical skills:</strong> Strong analytical and problem-solving abilities. Experience with HSE management systems, metrics tracking, and data-driven decision making.</p> <p><strong>Technical proficiency:</strong> Proficiency with Microsoft Office Suite and HSE management software platforms. Experience with incident reporting and management systems.</p> <p><strong>Location:</strong> On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request accommodation through the appropriate channels provided during the application process.</p></p><p></p>

<p><h4>Company description</h4> <p>The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p> <br> <h4>Job description</h4> <p>We are seeking an innovative and goal-oriented Learning & Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Design and execute a comprehensive annual Learning & Development strategy aligned with organizational objectives and industry best practices</li> <li>Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li> <li>Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li> <li>Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li> <li>Collaborate with department heads to create tailored development plans and succession strategies</li> <li>Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li> <li>Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li> <li>Stay current with industry trends and innovative learning methodologies to continuously improve our L&D offerings</li> <li>Foster a culture of continuous learning and development throughout the organization</li> <li>Manage the L&D budget, ensuring cost-effective allocation of resources for maximum impact</li> </ul> <br> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li> <li>Minimum of 6 years of experience in Learning & Development, with at least 2-3 years in a managerial role</li> <li>Proven track record of designing and implementing successful L&D strategies in a corporate environment</li> <li>Strong knowledge of adult learning principles, instructional design, and training methodologies</li> <li>Excellent facilitation, coaching, and presentation skills</li> <li>Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li> <li>Certification in Learning & Development or Training (e.g., ATD, CPLP) is highly desirable</li> <li>Outstanding written and verbal communication skills in English; additional languages are a plus</li> <li>Demonstrated ability to lead and inspire multicultural teams</li> <li>Strong analytical and problem-solving skills with a data-driven approach to decision-making</li> <li>Proficiency in Microsoft Office Suite and relevant HR/L&D software</li> <li>Ability to work effectively in a fast-paced, dynamic environment</li> <li>Excellent project management and organizational skills</li> <li>Passion for continuous learning and staying updated on industry trends and best practices</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p> <h4>Job description</h4> <p>The Rooms Division Manager at Movenpick Waterpark Resort & Spa Soma Bay is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.</p> <h4>Key responsibilities:</h4> <p><strong>Leadership and team management:</strong></p> <ul> <li>Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.</li> <li>Recruit, train, and develop staff to ensure high levels of performance and engagement.</li> <li>Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.</li> </ul> <p><strong>Operational excellence:</strong></p> <ul> <li>Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.</li> <li>Develop and implement standard operating procedures to ensure consistency and quality in guest service.</li> <li>Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.</li> </ul> <p><strong>Guest experience management:</strong></p> <ul> <li>Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.</li> <li>Implement guest service standards and continuously monitor guest feedback to drive improvements.</li> <li>Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.</li> </ul> <p><strong>Financial performance:</strong></p> <ul> <li>Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.</li> <li>Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.</li> <li>Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.</li> </ul> <p><strong>Quality assurance and compliance:</strong></p> <ul> <li>Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.</li> <li>Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.</li> <li>Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Educational qualifications:</strong> Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li><strong>Experience:</strong> Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.</li> <li><strong>Leadership and management skills:</strong> Strong leadership, management, and interpersonal skills.</li> <li><strong>Communication and problem-solving:</strong> Excellent communication and problem-solving abilities.</li> <li><strong>Technical proficiency:</strong> Proficiency in hotel management software and Microsoft Office Suite.</li> <li><strong>Flexibility:</strong> Ability to work flexible hours.</li> </ul> <h4>Additional information</h4> <ul> <li>Good communication and customer contact skills.</li> <li>Service oriented with an eye for details.</li> <li>Ability to work effectively and contribute in a team.</li> <li>Self-motivated and energetic.</li> <li>Well-presented and professionally groomed at all times.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.</p> <h4>Duties and responsibilities</h4> <p>Organizes and leads Worley Planning & Scheduling team to help the customer ensure the project is effectively and technically developed to meet the contract and standards' requirements, local and international codes, timeline and budget during all project phases – design, installation, testing and commissioning.<br> Responsible for providing the necessary support and input to Worley Project Manager and team.<br> Represents Worley Planning & Scheduling at internal and external meetings on the project.<br> Establishes Planning & Scheduling resource requirements and sources the necessary resources.<br> Ensures Worley Planning & Scheduling systems and procedures are developed and rolled out for the project and work is performed in accordance with Worley internal processes and procedures.<br> Coordinates effectively with other project disciplines.<br> Ensures Worley Planning & Scheduling team is correctly reporting.<br> Ensures that the Worley Planning & Scheduling team and any third party subcontractors adhere to the overall project execution plan and project quality plan.<br> Coordinates with the customer and Worley project management team to ensure proper support in schedule management and adherence for the project.<br> Ensures accuracy and timeliness of schedule management by the assigned Worley employees.<br> Gathers data from Worley project management and other organizations to ascertain issues impacting the project schedule.</p> <h4>Experience and qualifications</h4> <p>Bachelor’s degree or higher in engineering, business or equivalent.<br> Strong technical, legal and commercial skills.<br> 10+ years of experience in planning and scheduling and experience effectively managing and working in multi-cultural teams.<br> Nuclear power plant experience is required.<br> Excellent communication and negotiation ability.</p> <h4>Special job requirements</h4> <p>Ability to manage issues to closure in a multi-cultural, ambiguous environment.<br> Ability to communicate, influence and persuade without formal authority.<br> Excellent written and verbal communication skills in English are essential, understanding of Russian is a plus.<br> Prudent use of confidential information.<br> Organized and disciplined, capability to plan and schedule tasks and events.<br> Understanding of project estimates and budgets.</p> <h4>Moving forward together</h4> <p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.<br> And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.<br> And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;<br></strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <br><br><p><b>Job Responsibilities: </b></p><br><ul> <li><ul> <li><strong><span>Commercial performance: </span></strong><span>own the picture end-to-end (KPIs, targets, narrative); diagnose what moves volume, revenue, retention and behaviour; act as SPOC for Commercial's data needs, scoping and de-prioritizing low-value asks.</span></li> <li><strong><span>CVM &amp; growth</span></strong><span>: lifecycle strategy (activation, retention, reactivation, wallet share); drive the CVM/Growth engine and churn-model integration; close the volume/revenue gap proactively and iteratively, with continuous leadership visibility into impact.</span></li> <li><strong><span>Impact &amp; opportunity sizing</span></strong><span>: size every initiative up front; base go/no-go and prioritisation on quantified impact; run timely post-launch assessments with recommendations on what to scale, fix or stop.</span></li> <li><strong><span>Insight &amp; decision support: </span></strong><span>novel, unique, actionable; communicate top-down (headline and action first); deliver at the pace decisions are made.</span></li> <li><strong><span>Stakeholder &amp; team leadership</span></strong><span>: partner the VP as a credible peer; develop the team; drive data self-sufficiency (management mandate); keep work on a shared board; run a weekly 1:1 + monthly planning cadence.</span></li> </ul><br></li></ul><br><p><b>Job Requirements: </b></p><br><ul> <li>4+ years of experience in Commercial Performance, Customer Value Management (CVM), Growth, Business Analytics, or a related field.</li> <li>Strong analytical skills with hands-on experience in SQL, customer segmentation, RFM modeling, and A/B testing.</li> <li>Experience in performance tracking, forecasting, target setting, and translating data into actionable business recommendations.</li> <li>Proven ability to manage cross-functional stakeholders and influence business decisions.</li> <li>Strong leadership, initiative-taking, and teamwork skills.</li> <li>Good command of English.</li> <li>Experience in the logistics, e-commerce, retail, telecom, or quick commerce industries is a strong plus.<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends {+ 25 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re looking for a <b>Senior Software Engineering Manager - Agentic Foundation</b> to join Procore’s Product &amp; Technology Team. The Agentic Foundation team treats AI adoption as an internal product, building and operating the tooling, frameworks, and services that make AI-native workflows the default across Procore's software development lifecycle. This position requires developer productivity experience to achieve high velocity without compromising on quality in this critical functional domain.</p><br><br><br><p>Procore software solutions aim to improve the lives of everyone in construction and the people within Product &amp; Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses engineering, product, product design and data, security and business systems.</p><br><br><br><p>This position reports to a Senior Software Engineering Manager, and will be based in our <b>Cairo, Egypt</b> office. We’re looking for someone to join us immediately.</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul> <li><p>Lead, hire, manage, and develop high-performing teams focused on integrating agentic AI capabilities across the software development lifecycle.</p><br><br></li> <li><p>Analyze engineering processes and identify areas for improvement.</p><br><br></li> <li><p>Track key metrics related to AI SDLC and report on progress and impact.</p><br><br></li> <li><p>Drive the design, development, and adoption of foundational frameworks and tooling that enabled agentic workflows across Procore’s SDLC.</p><br><br></li> <li><p>Conduct performance reviews and career development planning for team members.</p><br><br></li> <li><p>Foster collaboration between the Agentic Foundation team and other engineering teams.</p><br><br></li> <li><p>Manage delivery of features using agile and scrum methodologies including all ceremonies.</p><br><br></li> </ul><br><p><b>What we're looking for:&nbsp;</b></p><br><br><ul> <li><p>5+ years of experience in software engineering, including experience managing software engineering teams.</p><br><br></li> <li><p>Proven track record of identifying and implementing solutions to improve engineering efficiency.</p><br><br></li> <li><p>Proficiency in SDLC process using agile methodologies including all ceremonies.</p><br><br></li> <li><p>Excellent analytical and problem-solving skills.</p><br><br></li> <li><p>Ability to coach, provide mentorship and guidance that aids team growth and development.</p><br><br></li> <li><p>Strong communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders.</p><br><br></li> <li><p>Familiarity with agentic AI concepts, LLM-powered developer tools, or AI-assisted SDLC practices.</p><br><br></li> <li><p>Background in platform engineering, DevOps, or developer experience (DevEx) disciplines.</p><br><br></li> </ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.</span></p><br><p><b>Position Title: Assistant Credit Manager<br>Location: 6th October City, Cairo</b><br>&nbsp;</p><br><b>Position Overview</b><br>H.B. Fuller seeks an <b>IMEA Assistant Credit Manager</b> to support customer credit risk management, collections, and accounts receivable performance across Egypt and the Middle East, while providing guidance to India, Africa, and Türkiye. This role partners with Sales, Customer Service, and Finance teams to minimize credit risk, optimize cash flow, and support business growth. The position also oversees collection activities, customer risk assessments, and credit reporting processes across the region.<br>This position will be reporting to EIMEA Credit Manager based in Portugal. This will be Hybrid position 3 days office and 2 days' work from home.<br>&nbsp;<br><p><b>Primary Responsibilities</b></p><br><ul><li><p>Assess customer credit risk and assign credit limits within authority levels</p><br></li><li><p>Partner with sales teams and customers to mitigate credit risk exposure</p><br></li><li><p>Lead customer account reviews and resolve complex credit issues</p><br></li><li><p>Supervise collection activities and order hold resolution processes</p><br></li><li><p>Monitor aging accounts and ensure compliance with service level agreements</p><br></li><li><p>Escalate delinquency, insolvency, and high-risk account situations</p><br></li><li><p>Support monthly Credit and Accounts Receivable reporting activities</p><br></li><li><p>Coach and develop Credit Specialists, Analysts, and Supervisors<br>&nbsp;</p><br></li></ul><p><b>Minimum Requirements</b></p><br><ul><li><p>Bachelor's degree in business, Finance, Accounting, or related field</p><br></li><li><p>5–7 years of experience in credit, collections, finance, or commercial risk management</p><br></li><li><p>Proficiency in accounts receivable systems and Microsoft Office applications</p><br></li><li><p>Strong negotiation, analytical, and communication skills in English and Arabic</p><br></li><li><p>Authorization to work in the applicable location and ability to travel regionally (2–4 trips annually)<br>&nbsp;</p><br></li></ul><p><b>Preferred Requirements</b></p><br><ul><li><p>MBA or advanced degree in Finance or Business</p><br></li><li><p>Experience with SAP ERP systems</p><br></li><li><p>Professional credit certification (CICP, ICCE, or CGCE)</p><br></li><li><p>Experience leading credit, collection, or accounts receivable teams across multiple markets<br>&nbsp;</p><br></li></ul><br><p><span><i>H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.</i></span></p><br><p><span><i>H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.</i></span></p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Catering Sales Manager:</h4> <p>We are currently seeking the creative talent of a full-time Catering Sales Manager who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team. This person will be responsible to secure and service catering business from social and corporate markets, through promotion and prospecting, while maintaining standards and revenue.</p> <h4>Our ideal Catering Sales Manager:</h4> <p>Talents must have at least three years of field experience and a bachelor's degree. Proficiency in English, strong selling and interpersonal skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Assistant Call Center Manager - BPO/Interpretation <p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br> <p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br> <p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br> Key Responsibilities 1. Operations Management <ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul> 2. Team Leadership and People Management <ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul> 3. Performance and KPI Management <ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul> 4. Client and Stakeholder Management <ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul> 5. Quality and Compliance <ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul> 6. Reporting and Continuous Improvement <ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul> Required Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul> Preferred Qualifications <ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul> Required Skills and Competencies Leadership and People Management <ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul> Operational and Analytical Skills <ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul> Communication and Stakeholder Management <ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul> Client and Customer Orientation <ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul> Personal Attributes <ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul> Work Conditions <ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul> Why Join Us? <p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br> <p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.</p><br><p><b><span><span>Associate Manager, Manufacturing Operations</span></span></b><br><span><span>Location:</span>&nbsp;<span>Egypt</span></span></p><br><br><p><span><span>Function:</span>&nbsp;<span>Manufacturing Operations</span></span></p><br><p><b><span><span>Overview</span></span></b></p><br><br><p><span><span>We are looking for an experienced and driven</span><span>Manufacturing Operations leader</span><span>to oversee production activities, ensure operational excellence, and deliver high-quality products safely and efficiently. This role plays a critical part in</span><span>optimizing</span><span>production performance, driving continuous improvement, and developing high-performing teams.</span></span></p><br><br><p><b><span><span>About the Role</span></span></b></p><br><br><p><span><span>As an Associate Manager, Manufacturing Operations, you will lead daily production processes, ensuring alignment with production plans, quality standards, and safety requirements. You will collaborate cross-functionally with Planning, Quality, Maintenance, and Warehouse teams to deliver efficient and uninterrupted operations while driving continuous improvement initiatives such as LEAN and TPM.</span></span></p><br><br><p><b><span><span>About the Team / Department</span></span></b></p><br><br><p><span><span>You will join a dynamic Manufacturing Operations team focused on delivering operational excellence in a fast-paced FMCG environment. The team collaborates closely with Supply Chain, Quality, Engineering, and Logistics to meet business goals and serve customers effectively.</span></span></p><br><br><p><b><span><span>Responsibilities</span></span></b></p><br><br><ul><li><span><span>Execute production plans in coordination with Factory Planning to meet volume, timing, and quality targets</span></span></li></ul><br><ul><li><span><span>Lead and supervise production teams, ensuring clear accountability, performance, and adherence to standards</span></span></li></ul><br><ul><li><span><span>Monitor and improve production line performance using KPIs and performance management tools</span></span></li></ul><br><ul><li><span><span>Ensure product quality by</span><span>maintaining</span><span>process control, minimizing waste, and reducing scrap levels</span></span></li></ul><br><ul><li><span><span>Drive continuous improvement initiatives using TPM and Lean methodologies</span></span></li></ul><br><ul><li><span><span>Maintain compliance with Safety, Health &amp; Environment (SHE) standards and promote a safety-first culture</span></span></li></ul><br><ul><li><span><span>Collaborate with Maintenance to ensure equipment reliability and</span><span>optimal</span><span>performance</span></span></li></ul><br><ul><li><span><span>Oversee SAP production order execution, variance analysis, and inventory accuracy</span></span></li></ul><br><ul><li><span><span>Lead warehouse coordination and finished goods flow to ensure smooth</span><span>logistics</span><span>operations</span></span></li></ul><br><ul><li><span><span>Develop and coach team members, enabling skill-building and career progression</span></span></li></ul><br><p><b><span><span>Experience</span><span>You’ll</span><span>Bring</span></span></b></p><br><br><ul><li><span><span>Bachelor’s degree in Engineering</span><span>or a related field</span></span></li></ul><br><ul><li><span><span>Minimum 8 years of experience in Manufacturing Operations within FMCG or similar industries</span></span></li></ul><br><ul><li><span><span>Experience managing production teams and driving operational performance</span></span></li></ul><br><p><b><span><span>Behaviors</span><span>You’ll</span><span>Need</span></span></b></p><br><br><ul><li><span><span>Strong leadership and team development capability</span></span></li></ul><br><ul><li><span><span>Results-oriented with a focus on efficiency and cost optimization</span></span></li></ul><br><ul><li><span><span>Analytical mindset with the ability to interpret KPIs and drive action</span></span></li></ul><br><ul><li><span><span>Collaborative and effective communicator across functions</span></span></li></ul><p><b><u>This role isn't eligible for international relocation</u></b></p><br><p><b><u>You must be legally eligible to work in the country</u></b></p><br><br><p><b>Inclusion &amp; Diversity&nbsp;</b></p><br><p>We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. &nbsp;</p><br><p>We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. &nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve. This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning. Help us shape the future of communications by:</p><p>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</p><p>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</p><p>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</p><p>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</p><p>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</p><p>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</p><p>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</p><p>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</p><p>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team s ongoing growth and success.</p><p>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</p><p>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</p><p>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</p><p>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</p><p>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</p><p>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor or master degree in Computer Science, Engineering, or a related field.</li><li>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</li><li>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</li><li>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</li><li>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</li><li>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</li><li>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</li><li>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</li><li>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</li><li>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred</li><li>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred</li><li>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred.</li><li>Arabic NLP experience or familiarity with the MENA market is preferred.</li><li>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</li></ul><p>Craft &amp; Toolkit:</p><ul><li>Machine Learning &amp; Deep Learning</li><li>Generative AI &amp; LLMs</li><li>Recommendation Systems &amp; Personalization</li><li>Customer Segmentation, Propensity &amp; Churn Modeling</li><li>Python</li><li>TensorFlow / PyTorch</li><li>Hugging Face &amp; RAG</li><li>AWS / GCP / OCI</li><li>MLOps &amp; CI/CD</li><li>A/B Testing &amp; Model Evaluation</li><li>Software Architecture &amp; System Design</li><li>AI Engineering Leadership &amp; Team Management</li></ul><p>Character Traits:</p><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dedicated and strategic Localization Talent Manager to join our growing global team. In this role you will drive talent acquisition, development and retention initiatives tailored to the unique needs of localization, ensuring we attract and nurture exceptional linguists, project managers and technical specialists.</p><p><b>About the Opportunity</b></p><p>As Localization Talent Manager, you will lead end-to-end talent activities for the Translation &amp; Localization function. You will partner with hiring managers and stakeholders to define role requirements, source and assess candidates with strong technical experience, and ensure an outstanding candidate and hiring manager experience. Your focus on teamwork, customer service and time management will help us scale operations while maintaining high quality and on-time delivery.</p><p>Key Responsibilities:</p><p>Talent Management &amp; Acquisition</p><ul><li>Lead full recruitment lifecycle for localisation roles including linguists, localisation engineers, QA specialists and project managers.</li><li>Design and execute sourcing strategies across multiple channels (proprietary databases, marketplaces, agencies and communities) to build diverse talent pipelines.</li><li>Develop and maintain role-specific assessment frameworks to evaluate technical experience, language skills and fit for localisation workflows.</li><li>Collaborate with Hiring Managers to define job profiles, priorities and timeframes while ensuring SLAs and hiring targets are met.</li><li>Provide coaching and guidance to interviewers on competency-based assessment, inclusive hiring and candidate feedback.</li><li>Manage offer process, negotiations and onboarding activities to ensure a seamless candidate experience and high acceptance rates.</li><li>Track and report recruitment metrics and time-to-fill, and recommend process improvements to increase efficiency and quality of hire.</li></ul><p>Skills:</p><p>Essential Qualities for Success</p><ul><li>Technical Experience: Practical understanding of translation technologies (CAT tools, TMS, MT, terminology management) and ability to evaluate technical competencies of candidates. Experience working with technical job descriptions and assessing localisation engineering skills.</li><li>Teamwork: Build strong partnerships with hiring managers, project teams and external suppliers to align hiring priorities with operational needs. Provide training, mentoring and support to internal stakeholders to improve recruitment outcomes.</li><li>English Proficiency: Excellent command of English, both written and spoken, to communicate clearly with international teams, candidates and clients.</li><li>Time Management: Ability to manage multiple requisitions and hiring projects simultaneously while meeting deadlines and maintaining high attention to detail. Prioritise tasks effectively and escalate risks to ensure SLAs are achieved.</li><li>Customer Focus: Deliver a positive and responsive experience to both internal clients (hiring managers) and external customers (candidates, agencies, vendors). Gather and act on feedback to continuously improve the hiring and onboarding experience.</li><li>Communication: Strong interpersonal and presentation skills for stakeholder alignment, candidate engagement and reporting to senior leadership. Provide clear, timely and constructive feedback to candidates and hiring teams.</li></ul><p>What We're Looking For</p><ul><li>Bachelor's degree in Human Resources, Linguistics, Translation Studies, Business Administration or a related field.</li><li>5+ years' experience in recruitment or talent management, preferably within the Translation &amp; Localization or Language Services industry.</li><li>Demonstrable technical familiarity with localisation tools and workflows; experience assessing technical roles is highly desirable.</li><li>Proven ability to work across geographically distributed teams and with external vendors and freelance communities.</li><li>Proficient with Applicant Tracking Systems (ATS) and recruitment analytics; strong MS Office skills.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Linguistics, Translation Studies, Business Administration or a related field.</li><li>5+ years' experience in recruitment or talent management, preferably within the Translation &amp; Localization or Language Services industry.</li><li>Demonstrable technical familiarity with localisation tools and workflows; experience assessing technical roles is highly desirable.</li><li>Proven ability to work across geographically distributed teams and with external vendors and freelance communities.</li><li>Proficient with Applicant Tracking Systems (ATS) and recruitment analytics; strong MS Office skills.</li></ul><p></p></section>