Contract Representative Jobs in Egypt

We're Hiring – Customer Service Representatives Location: Maadi Compensation Package:• 15.5K EGP Basic Salary• 2.3K EGP Overnight Allowance• Up to 3.2K EGP KPI Bonus Additional Benefits:• Transportation Provided Account details will be discussed with candidates who progress to the final interview stage. If you're interested in learning more about this opportunity, feel free to apply or reach out directly.

???? We're Hiring | Arabic B2B Sales Representatives Mars EC is hiring Arabic B2B Sales Representatives to join our team** in 6th of October.**????️ Account Language: Arabic???? Account: Software – B2B Sales???? Location: 6th of October City – On-site???? Working Hours: 9:00 AM – 6:00 PM???? Working Days: Sunday to Thursday???? Very Competitive Basic Salary + High Commission???? B2B Cold Caller Minimum 2 years of sales experience B2B sales experience is preferred Strong communication and persuasion skills Good negotiation and objection-handling skills Ability to make outbound calls and generate qualified leads Commission: 1% on sales???? B2B Sales Closer Minimum 2 years of sales experience B2B sales experience is preferred Strong negotiation and closing skills Proven ability to convert leads into successful sales Target-oriented and results-driven Commission: 1.5% on sales???? Interested candidates: Send your CV to apply.???? Whats App: 01025182581

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Accountant - Revenue Assurance Specialist <br> <br><strong>Position:</strong> Accountant - Revenue Assurance Specialist<br><strong>Organization:</strong> Blu Ev<br>Blu EV, Orascom Investment Holdings e-mobility subsidiary, is reshaping urban transportation. Through its Battery-as-a-Service (BaaS) platform, Blu EV enables quick battery swaps, vehicle conversions, and access to electric mobility for individuals and fleets. With a vision toward a full Mobility-as-a-Service (MaaS) model, Blu EV is accelerating the transition to sustainable, connected, and affordable mobility solutions.<br><strong>Website</strong>: www.blu-ev.com<br><strong>Job Description:</strong><br>The <strong>Revenue Assurance Specialist</strong> is responsible for billing for products and services as per the commercial agreement with the client and avoids revenue leakage. To ensure the integrity and accuracy of all systems involved in rating, invoicing, and billing, as well as a good foundation in understanding of IFRS. The Revenue Assurance Specialist will also be highly detail-oriented with excellent time management, organizational skills., and a sense of urgency.<br><strong>Key Responsibilities:</strong><br><ul><li><strong>Revenue Invoice Booking</strong>: Book, Review and verify revenue invoices for accuracy and completeness, ensuring timely and correct booking</li><li><strong>Revenue Leakage Detection:</strong> Identify and investigate potential revenue leakage, such as billing errors, system failures, or fraudulent activities.</li><li><strong>Data Analysis: </strong>Utilize data analytics tools to analyze large datasets and identify trends, anomalies, and potential revenue risks.</li><li><strong>System Audits</strong>: Conduct regular audits of billing systems, data systems, and other relevant systems to ensure accuracy and compliance.</li><li><strong>Reconciliation:</strong>Reconcile revenue data from various sources to identify discrepancies and ensure accurate reporting.</li><li><strong>Fraud Prevention:</strong>Implement fraud prevention measures and investigate suspicious activity.</li><li><strong>Reporting:</strong> Prepare regular reports on revenue assurance activities, findings, and recommendations.</li><li><strong>Stakeholder Collaboration:</strong> Collaborate with various departments, including finance, operations, and Tech, to ensure effective revenue assurance practices.</li><li><strong>Promo code:</strong> Promo codes confirmation and proper monitoring to be allocated to the eligible customer.</li><li><strong>Deferred revenue:</strong> Calculate deferred revenue at each cut-off with the proper analysis and breakdown.<br><strong>Qualifications:</strong><br><ul><li>Bachelor's degree in finance, Accounting, or a related field.</li><li>Minimum of 2-3 years in Revenue assurance.</li></ul><ul><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Proficiency in data analysis tools (e.g., Excel, Power BI).</li></ul><ul><li>Knowledge of revenue recognition principles and accounting standards.</li></ul><ul><li>Excellent communication and interpersonal skills.</li></ul><ul><li>Attention to detail and accuracy.</li></ul><ul><li>Ability to work independently and as part of a team.</li><li>IFRS diploma / CPA or CMA is a plus.</li></ul></li></ul><br> </div>

Etisalat Global Services is Hiring<br>We’re looking for Customer Service Representatives to join our team with great career opportunities, including the chance to travel to the UAE or get promoted within 6 months<br>Requirements:English level: B1+ to B2University graduates Flexible with rotational shifts Cairo residents<br>What We Offer:Net Salary: EGP 15,000 – 19,000 depending on English level Bonus: EGP 3,000Social & medical insurance Free VPN line<br>Location: Maadi – Degla Square

We are hiring B1+ English speakers to be a customer Care representatives responsible for handling customers through different channels.<br>Job Requirements:Excellent in English (B1+) University Grades Experience in Customer-Facing roles is a Plus<br>Job Benefits:Salary NET 14,500 (12,000+ 2,500KPIs) Paid training Free VPN line Annual salary increase Social and medical insurance (from day 1) Chance for promoted after 6 months<br>Location: Maadi (no transportation provided)

<p>We are seeking a proactive and detail-oriented <strong>HR Specialist</strong> with <strong>2–4 years of experience</strong> to join our Human Resources team. The successful candidate will support day-to-day HR operations, including recruitment, personnel administration, employee relations, payroll coordination, and compliance with company policies and Egyptian labor laws. Previous experience in the construction industry is preferred.</p>

شركة وساطة تأمين – بتدور على موظفين مبيعات (Sales Representatives) يكونوا طموحين،شغوفين، وبيعرفوا يكسبوا العميل!إيه اللي هنقدمه؟- مرتب ثابت - عمولات مغرية على كل عملية بيع بدون حد اقصى - الشغل 5 ايام اجازة "الجمعه و السبت "- ويفضل من لدية خبرة سنه علي الأقل في التأمين أو المبيعات يبقى عندك أفضلية شغل في بيئة محترمة وفرصة حقيقية للتطور والنجاح لو عندك طموح وبتحب تكسب، إحنا بندور عليك - مؤهل عالي مواعيد العمل : من 9 : 5 عنوان الشركة : مصر الجديدة شارع الثورةابعت الـ CV بتاعك دلوقتي واتساب على 01111042142

Company Description Uptown October Developments is a pioneering organization in Egypt’s real estate sector, known for flexible design principles and custom home solutions tailored to individual client needs. The company focuses on delivering high-quality, efficient projects that support sustainable urban communities. Its services cover the full real estate lifecycle, including land management, construction, and leasing. Team members join a growing, innovation-driven environment that values customer-centric design and long-term community impact. Role Description The Real Estate Sales role is a full-time, on-site position based in Cairo, Egypt. The role involves prospecting and qualifying leads, presenting available properties, and guiding clients through viewings, negotiations, and closing processes. Responsibilities include maintaining up-to-date knowledge of the local market, property inventory, pricing, and relevant regulations, as well as preparing sales documentation and contracts in coordination with internal teams. The Real Estate Sales professional will provide responsive customer service, follow up on inquiries, and build long-term client relationships to support sales targets and overall business growth. Collaboration with marketing, leasing, and development teams is expected to ensure consistent messaging and a smooth client experience. Qualifications Possession of a valid Real Estate License and solid knowledge of Real Estate regulations and practices. Demonstrated Sales skills with experience in closing deals and meeting or exceeding sales targets. Strong Customer Service capabilities, including active listening, empathy, and professional communication. Understanding of Real Property concepts and the ability to explain property features, benefits, and legal considerations to clients. Excellent verbal and written communication skills in English; Arabic proficiency strongly preferred. Ability to work on-site in Cairo, Egypt, with strong time management, organization, and follow-up skills. Comfort with CRM tools, basic office software, and digital communication platforms. Previous experience in residential or commercial real estate sales in Egypt is an advantage. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred but not mandatory with strong experience.

Teleperformance<br>Position Details* Position: Technical Support Specialist* Start Date: September 9th* Work Location: Citywalk – Nasr City* Market: USA* Channel: Voice* Wave: 0━━━━━━━━━━━━━━━━━━━━━━???? Working Schedule* Working Hours: 9 Hours (including 1 hour break) Rotaional shifts between –* 3PM-4AM* Female Candidates: Latest shift ends at 2:00 AM* Days Off: One day rotational, Sunday Fixed day off━━━━━━━━━━━━━━━━━━━━━━* Training Compensation: 100% of basic salary during training period━━━━━━━━━━━━━━━━━━━━━━???? Salary & Compensation* Net Salary: EGP 19,925━━━━━━━━━━━━━━━━━━━━━━✅ Benefits* Medical Insurance up to 400K yearly (Optical & Dental included)* Social Insurance provided* Transportation provided* Discounts in multiple stores all over Egypt━━━━━━━━━━━━━━━━━━━━━━???? Job Responsibilities* Mobile Experience for technical support━━━━━━━━━━━━━━━━━━━━━━???? Required Documents* Criminal Record Certificate (FESH)* English Assessment Test

Teleperformance<br>Position Details* Position: Technical Support Specialist* Start Date: September 9th* Work Location: Citywalk – Nasr City* Market: USA* Channel: Voice* Wave: 0━━━━━━━━━━━━━━━━━━━━━━???? Working Schedule* Working Hours: 9 Hours (including 1 hour break) Rotaional shifts between –* 3PM-4AM* Female Candidates: Latest shift ends at 2:00 AM* Days Off: One day rotational, Sunday Fixed day off━━━━━━━━━━━━━━━━━━━━━━* Training Compensation: 100% of basic salary during training period━━━━━━━━━━━━━━━━━━━━━━???? Salary & Compensation* Net Salary: EGP 19,925━━━━━━━━━━━━━━━━━━━━━━✅ Benefits* Medical Insurance up to 400K yearly (Optical & Dental included)* Social Insurance provided* Transportation provided* Discounts in multiple stores all over Egypt━━━━━━━━━━━━━━━━━━━━━━???? Job Responsibilities* Mobile Experience for technical support━━━━━━━━━━━━━━━━━━━━━━???? Required Documents* Criminal Record Certificate (FESH)* English Assessment Test

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary / Overview</strong></p><br><p><strong>Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><p><strong>Role Scope&nbsp;</strong></p><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</strong></p><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</strong></p><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</strong></p><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers.</strong></p><br></li><li><p><strong>Assortment:</strong></p><br></li><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants.</strong></p><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</strong></p><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</strong></p><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</strong></p><br></li><li><p><strong>Price:</strong></p><br></li><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</strong></p><br></li><li><p><strong>Collecting market prices and conducting country price audits.</strong></p><br></li><li><p><strong>Promos:</strong></p><br></li><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</strong></p><br></li><li><p><strong>Developing the country promotion calendar.</strong></p><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event.</strong></p><br></li><li><p><strong>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</strong></p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</strong></p><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic.</strong></p><br></li></ul><br><br> </div>

<p><h4>Overview of the role:</h4> <p>The project coordinator is pivotal in supporting real estate development projects by working closely with the Sr. Project Manager to ensure the seamless execution of plans across design, construction, and handover stages. The role demands a strong focus on maintaining communication with internal and external stakeholders, coordinating project components, and ensuring timely deliverables. Success in this role hinges on the ability to manage multiple tasks in a dynamic environment, foster teamwork, and adapt to project specifications. A significant emphasis lies in the promotion of collaboration, accuracy in updates, and anticipation of necessary support to keep projects on track.</p> <h4>What you will do:</h4> <p><strong>General</strong></p> <ul> <li>Support the Sr. Project Manager in the coordination and execution of real estate development projects across design, construction, and handover stages.</li> <li>Assist in preparing and updating project schedules, progress reports, and key performance documentation.</li> <li>Coordinate with internal departments and external consultants/contractors to ensure timely delivery of project components.</li> <li>Follow up on action items and project deliverables, escalating issues as necessary to the senior Project Manager.</li> <li>Promote collaboration, ownership, and continuous improvement within the team.</li> <li>Manage multiple project tasks and priorities in a fast-paced environment.</li> <li>Build alignment and maintain communication among diverse internal and external stakeholders.</li> <li>Adapt quickly to changing project needs and timelines while maintaining accuracy and professionalism.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Proactive coordination skills to effectively manage project timelines and support needs.</li> <li>Exceptional communication and organizational skills for stakeholder management.</li> <li>Strong ability to swiftly adapt to dynamic project requirements.</li> <li>High attention to detail, particularly in architectural finishing and quality control.</li> </ul> <h4>What qualifies you for the role:</h4> <ul> <li>Minimum 7 years experience in real estate or construction project management, with at least 3 years at a reputable real estate developer.</li> <li>Proven expertise in contractual, schedule, and budget framework adherence.</li> <li>Strong communication, organizational, and follow-up skills.</li> <li>Solution-oriented approach with high negotiation capabilities.</li> <li>Highly presentable with excellent English language skills.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Social Media Video Editor today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Transform raw footage and briefs into ready-to-publish social media content based on reference materials and specific guidelines; Edit content to match the required pacing, visual style, and effects; Perform color correction and color grading to ensure a polished final look; Clean, mix, and optimize audio, including reusing or replacing soundtracks and refining voiceovers; Generate, review, and verify subtitles for accuracy and readability.<br> What you need to succeed in this role: Excellent English skills (at least C1 level); Strong portfolio of 10+ published and successful Instagram/TikTok videos is a must; Strong practical understanding of food and dishes; Highly adaptable and comfortable working in a fast-paced environment; Proactive, driven, and solution-oriented, with a strong sense of initiative; Flexible, reliable, organized, and detail-oriented; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 9 AM - 6 PM GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Video Editor who thrives on delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

Real Estate Sales Representatives Wanted – Alexandria<br>A leading real estate brokerage company is hiring Sales Representatives (Male & Female) to join our Alexandria branch.<br>What We Offer:<br>Fixed monthly salary Attractive commissions Performance-based incentives and bonuses<br>Job Responsibilities:<br>Identify clients' needs and financial capabilities, and recommend suitable real estate solutions. Promote sales through various marketing and advertising channels. Stay up to date with the real estate market and industry trends. Build and maintain strong relationships with clients. Negotiate effectively and present properties professionally. Achieve assigned sales targets. Work efficiently as part of a team. Communicate effectively with different types of customers.<br>Job Requirements:<br>Good computer skills, including Microsoft Office. English proficiency at B2 level (mandatory). Strong communication, negotiation, and persuasion skills. Teamwork and customer service skills. Previous experience in real estate sales is preferred but not required. Fresh graduates and candidates without experience are welcome to apply.<br>Working Hours:9:00 AM – 5:00 PM, Saturday to Thursday (Friday off).<br>Location:Saba Pasha, Alexandria, Egypt.<br>How to Apply:Please send your CV via the ad's private messages. Shortlisted candidates will be contacted to schedule an interview.

Real Estate Sales Representatives Wanted – Alexandria<br>A leading real estate brokerage company is hiring Sales Representatives (Male & Female) to join our Alexandria branch.<br>What We Offer:<br>Fixed monthly salary Attractive commissions Performance-based incentives and bonuses<br>Job Responsibilities:<br>Identify clients' needs and financial capabilities, and recommend suitable real estate solutions. Promote sales through various marketing and advertising channels. Stay up to date with the real estate market and industry trends. Build and maintain strong relationships with clients. Negotiate effectively and present properties professionally. Achieve assigned sales targets. Work efficiently as part of a team. Communicate effectively with different types of customers.<br>Job Requirements:<br>Good computer skills, including Microsoft Office. English proficiency at B2 level (mandatory). Strong communication, negotiation, and persuasion skills. Teamwork and customer service skills. Previous experience in real estate sales is preferred but not required. Fresh graduates and candidates without experience are welcome to apply.<br>Working Hours:9:00 AM – 5:00 PM, Saturday to Thursday (Friday off).<br>Location:Saba Pasha, Alexandria, Egypt.<br>How to Apply:Please send your CV via the ad's private messages. Shortlisted candidates will be contacted to schedule an interview.

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a French Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in French (B2/C1) Fluency in English (B2/C1) Proven working experience as Team Leader in BPO environment (minimum of 1 year) Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a French Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in French (B2/C1) Fluency in English (B2/C1) Proven working experience as Team Leader in BPO environment (minimum of 1 year) Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events

Company Description ZORO MISR (Zoromisr) is the world’s first fully integrated digital tourism platform, offering travelers unique, personalized, and memorable experiences and services. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives is available 24/7 to support travelers and enhance every stage of their journey. ZORO MISR focuses on delivering high-quality service, local expertise, and seamless digital solutions to optimize the travel experience from start to finish.<br>Role Description The Tourism Manager is a full-time, on-site role based in Cairo, Egypt. This role oversees daily tourism operations, including coordinating guided tours, managing booking schedules, and ensuring smooth delivery of travel services such as excursions, activities, and transportation. The Tourism Manager collaborates closely with local guides and tourism representatives to maintain service quality, respond to traveler inquiries, and resolve issues in a timely and professional manner. Responsibilities include developing and executing tourism marketing initiatives, monitoring customer feedback, and identifying opportunities to improve traveler experiences and offerings. The role also involves building partnerships with local service providers, maintaining accurate records and reports, and aligning operations with company standards and goals.<br>Qualifications<br> Candidates should possess skills in Tourism Management and Tourism, with experience overseeing travel operations and coordinating services. Candidates should possess strong Guided Tours skills, including planning itineraries, coordinating local guides, and ensuring safe, engaging experiences for travelers. Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, handle inquiries, and manage complaints with professionalism. Candidates should possess Tourism Marketing skills, including promoting travel experiences, collaborating on digital campaigns, and understanding market trends. Additional beneficial qualifications include fluency in English and Arabic, strong organizational and time management abilities, and proficiency with digital booking and CRM systems. Relevant academic background in Tourism, Hospitality Management, Business, or a related field, and prior experience in the tourism or travel industry in Egypt are highly advantageous.

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a French Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in French (B2/C1) Fluency in English (B2/C1) Proven working experience as Team Leader in BPO environment (minimum of 1 year) Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events

Location : Sheikh Zayed, Egypt Job Type : On-Site (Office Based-Full Time)<br>JOB SUMMARYAs a French Team Leader, you will take the lead of a team of Customer Support Representatives who would be responsible for managing phone calls, emails and live chat related to customer's questions regarding our client's policies. You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.<br>KEY JOB RESPONSIBILITIESManage team of Customer Support Representatives Provide coaching to team members to support their professional and personal Support the Operation Manager in identifying areas of improvement. Provides accurate and timely communication to all applicable parties on any customer support issue Attends regular operational and business review meetings Monitors specific KPIs to ensure the proper delivery of the business Participates in reviewing processes and workflow to diagnose areas for improvement Builds and sends updated reports to the management team (site manager, global operations manager, office manager, etc.) as required Proactively proposes improvement plans where gaps are noticed Participate in the recruitment process for new hires in the program Ensure legal compliance and safety of content uploaded to the short video platforms Fulfill base productivity and quality requirements We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.<br>KEY JOB REQUIREMENTSFluency in French (B2/C1) Fluency in English (B2/C1) Proven working experience as Team Leader in BPO environment (minimum of 1 year) Excellent organization and leadership skills Strong knowledge of MS Office (Word, Excel) Eager to learn, self-motivated and goal oriented Logical problem-solving skills and ability to multi-task Proven oral and written communication skills Possess a high level of Professionalism<br>But that’s just the start–here are a few more reasons to consider Alorica. Career development opportunities Extensive training programs Access top notch technologies and best practices Excellent working environment Company events