Contract Representative Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As Senior IT Specialist, you are the technical backbone of Trufla's day-to-day IT operations. You are an experienced, well-rounded IT professional who can handle complex technical issues independently, support junior team members, and work confidently across the tools and platforms that power Trufla's infrastructure.<br>This role is hands-on — you'll be the go-to person for escalated support, system administration, and ensuring our endpoints, identities, and core services are running smoothly and securely. You bring enough experience to work with minimal supervision and enough initiative to proactively identify and fix problems before they become incidents.<br><strong>Responsibilities</strong><br><strong>Technical Support &amp; Troubleshooting</strong><br><ul><li>Serve as the escalation point for complex technical issues that go beyond Tier 1 support</li><li>Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems</li><li>Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment</li><li>Accurately document all hardware/software issues, resolutions, and asset changes</li><li>Liaise with third-party vendors and support teams as needed for issue resolution</li></ul><strong>Systems &amp; Platform Administration</strong><br><ul><li>Administer and support <strong>Microsoft 365</strong> services including Exchange Online, Teams, SharePoint, and OneDrive</li><li>Manage user accounts, groups, licenses, and policies in <strong>Microsoft Entra ID (Azure AD)</strong></li><li>Support endpoint management and compliance using <strong>Microsoft Intune</strong> — device enrollment, configuration profiles, compliance policies, and app deployment</li><li>Maintain asset records and device lifecycle tracking in <strong>Snipe-IT</strong></li><li>Support and maintain <strong>OpenVPN</strong> and remote access configurations for staff</li><li>Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)</li><li>Contribute to the maintenance of network infrastructure including switches, routers, and firewalls</li></ul><strong>Security &amp; Compliance</strong><br><ul><li>Apply and enforce endpoint security standards, access control policies, and data handling procedures</li><li>Collaborate with the Country Manager on the implementation of SOC 2 compliance controls</li><li>Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately</li><li>Assist in executing and following up on penetration testing activities</li><li>Contribute to security awareness efforts and internal training delivery</li><li>Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls</li></ul><strong>Process &amp; Knowledge Management</strong><br><ul><li>Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records</li><li>Mentor junior IT team members and contribute to their technical growth</li><li>Participate in the on-call rotation for after-hours and weekend critical support</li><li>Assist in handling MAC (move, add, change) requests submitted by line managers</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>3–5 years of hands-on experience</strong> in an IT support or systems administration role</li><li>Proficient in <strong>Microsoft 365 administration</strong> — Exchange Online, Teams, SharePoint, Entra ID, Intune</li><li>Experience with <strong>endpoint management tools</strong> (Microsoft Intune, Snipe-IT, or equivalent)</li><li>Working knowledge of <strong>VPN technologies</strong> (OpenVPN or similar)</li><li>Familiarity with <strong>cloud platforms</strong> such as AWS or GCP (basic administration and access management)</li><li>Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)</li><li>Sound knowledge of PC hardware, networking concepts, and mobile device management</li><li>Experience with ticketing systems and ITSM processes</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently</li><li>Clear and professional communicator in English, both written and verbal</li><li>Team player who actively supports colleagues and contributes to shared goals</li><li>Proactive and organized — identifies problems before they escalate</li><li>Reliable and accountable with a high attention to detail</li><li>Adaptable in a fast-paced environment with shifting priorities</li><li>Curious and self-driven — stays current on relevant technologies and best practices</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Us: Platinumlist.<br>net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009.<br> As the largest ticketing provider in the GCC and Europe, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, Kuwait, Lebanon and Morocco from our Dubai-based headquarters.<br> Your Role: Own the day-to-day planning, execution and optimisation of paid campaigns on Meta and Google to drive profitable ticket sales.<br> This is a hands-on, in-platform role: you'll build campaigns, read the data, and act on it — not brief an agency to do it.<br> Key Responsibilities: Campaign management: Plan, build, launch and optimise campaigns across Meta (Facebook, Instagram) and Google Ads (Search, Performance Max, Display, YouTube, Demand Gen).<br> Manage monthly budgets across multiple events, markets and product categories; reallocate spend based on performance, not schedule.<br> Run structured A/B tests on audiences, placements, bidding strategies and creative — one variable at a time, documented outcomes.<br> Manage keyword research, negative keyword hygiene, ad copy and extensions for Search campaigns — in both Arabic and English.<br> Build and maintain audience segments: custom audiences, lookalikes, remarketing pools, customer match lists.<br> Performance &amp; optimisation: Own channel-level ROAS, CPA and conversion volume targets; flag risk to target early rather than at month-end.<br> Monitor pacing daily; identify and fix underdelivery, overspend and creative fatigue.<br> Optimise the full funnel with the CRM and product teams — from impression through to completed checkout.<br> Maintain accurate conversion tracking: Meta Pixel, Conversions API, Google Ads conversion tags, GA4 event configuration.<br> Reporting &amp; analysis: Produce weekly performance reports with clear commentary: what changed, why, what happens next.<br> Build and maintain dashboards (Looker Studio or equivalent) for campaign, event and market-level visibility.<br> Deliver post-campaign analysis on major events with actionable learnings, not just charts.<br> Never present a number without knowing its source.<br> Data integrity is non-negotiable.<br> AI in the workflow: Use AI tools daily to move faster: generating and iterating ad copy variants, keyword and audience research, creative concepting, competitor scanning, and drafting reports.<br> Use AI to interrogate performance data — spotting patterns, summarising exports, building analysis you'd otherwise spend hours on manually.<br> Automate repetitive parts of the role (pacing checks, naming conventions, reporting pulls) rather than absorbing them as busywork.<br> Apply judgement to AI output.<br> Every AI-generated number, claim or piece of Arabic copy gets checked before it goes live — AI accelerates the work, it doesn't own it.<br> Share what's working.<br> We expect the whole team to keep levelling up how they use these tools.<br> Collaboration: Brief the creative team on asset requirements and feed back on what's actually performing.<br> Coordinate with category and commercial teams on event priorities, ticket inventory and launch timings.<br> Work alongside SEO, CRM and content colleagues to keep messaging consistent across channels.<br> A dynamic and inclusive work environment.<br> The opportunity to work with a leading ticketing provider.<br> A chance to contribute to the entertainment industry and help shape experiences for millions of users.<br> Must have: Minimum 2 years' hands-on experience managing paid performance campaigns on both Meta Ads Manager and Google Ads.<br> Demonstrable track record of managing live budgets and hitting ROAS or CPA targets — with examples you can talk through.<br> Strong working knowledge of GA4, conversion tracking setup and attribution basics.<br> Comfortable in spreadsheets: pivot tables, lookups, building a performance model from raw exports.<br> Analytical mindset — able to distinguish a real signal from statistical noise.<br> Active, everyday use of AI tools in your actual work — LLMs (ChatGPT, Claude, Gemini or similar) for copy, research, analysis and automation.<br> You should be able to walk us through specific tasks you've made faster or better with AI, and where you chose not to use it.<br> Genuine enthusiasm for working with AI.<br> This is a team that experiments constantly; someone who treats AI as an occasional novelty will struggle here.<br> Fluent Arabic, both reading and writing — you'll be writing and reviewing Arabic ad copy, so conversational Arabic alone is not sufficient.<br> Professional English, written and spoken.<br> Reliable home working setup and stable internet; able to work GCC hours.<br> Nice to have: Experience in events, ticketing or entertainment.<br> Google Ads and Meta Blueprint certifications.<br> Experience in e-commerce, travel or another high-velocity transactional category.<br> Familiarity with Looker Studio, BigQuery or SQL.<br> Experience running campaigns for GCC or MENA audiences.<br> Exposure to TikTok Ads, Snapchat Ads or programmatic buying.<br> Hands-on with AI beyond chat prompts: generative creative tools (Midjourney, Firefly, Runway), AI-assisted spreadsheet or data work, custom GPTs, prompt libraries, or lightweight automation via Zapier/Make/n8n or scripting.<br> Comfortable using AI to produce and quality-check Arabic copy.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>TA Marketing and Employer Brand Specialist<br><p>Job Description</p><br><br><p><span><span>Employer Brand &amp; T</span><span>A</span><span>Marketing</span></span></p><br><br><p><span><span>Role Overview</span></span></p><br><br><p><span><span>Supports talent attraction and employer brand initiatives across the Middle East and Türkiye region, with a primary focus on Egypt.</span></span></p><br><br><p><span><span>Partners closely with Talent Acquisition leaders and business stakeholders to understand workforce priorities, hiring challenges and talent market opportunities, translating them into effective employer brand and talent marketing strategies.</span></span></p><br><br><p><span><span>Leads the planning, execution and optimisation of employer branding and talent attraction campaigns across digital, social and talent marketing channels. Works closely with the central creative team to develop impactful campaigns, while ensuring all activity aligns with global brand standards and reflects local market needs.</span></span></p><br><br><p><span><span>Acts as a trusted advisor to Talent Acquisition stakeholders, using market insights, campaign performance and industry trends to strengthen employer brand visibility, improve candidate attraction and support hiring outcomes across assigned markets.</span></span></p><br><br><p><span><span>Key Responsibilities</span></span></p><br><br><p><span><span>Strategic Partnership &amp; Business Consulting</span></span></p><br><br><ul><li><p><span><span>Partners with country and regional Talent Acquisition teams to understand hiring priorities, workforce challenges and market opportunities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Advises stakeholders on the most effective employer branding and talent marketing approaches to achieve hiring objectives.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Translates business needs into clear marketing priorities, campaigns and action plans.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Acts as the primary employer brand and talent marketing partner for assigned markets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Influences and challenges stakeholder thinking where appropriate to improve talent attraction outcomes.</span></span></p><br><br></li></ul><br><p><span><span>Campaign Strategy, Planning &amp; Creative Coordination</span></span></p><br><br><ul><li><p><span><span>Develops employer branding and talent attraction campaigns aligned with hiring demand and business priorities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Defines campaign objectives, audience segmentation, messaging and channel strategy.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Works with the central creative team to brief, develop and deliver campaign assets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensures all activity follows global brand guidelines and messaging frameworks.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Reviews and approves creative assets to ensure relevance and effectiveness in local markets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinates campaign timelines, deliverables and stakeholder expectations.</span></span></p><br><br></li></ul><br><p><span><span>Digital &amp; Social Marketing Execution</span></span></p><br><br><ul><li><p><span><span>Delivers paid and organic attraction campaigns across social, digital and employer brand channels.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Oversees campaign setup, audience targeting, optimisation and performance management.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitors campaign effectiveness and</span><span>implements</span><span>improvements to maximise results.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Uses digital marketing and recruitment marketing best practices to drive reach, engagement and candidate conversion.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identifies new channels, formats and opportunities to improve attraction outcomes.</span></span></p><br><br></li></ul><br><p><span><span>Employer Brand Delivery</span></span></p><br><br><ul><li><p><span><span>Applies global employer brand strategy and guidelines across all activity.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Adapts messaging and content to reflect local market realities and talent expectations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Partners with brand and creative teams to develop impactful employer brand content.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identifies opportunities to strengthen employer brand visibility in priority talent segments and markets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Supports the execution of employer brand initiatives, campaigns and talent community engagement activities.</span></span></p><br><br></li></ul><br><p><span><span>Talent Market Intelligence</span></span></p><br><br><ul><li><p><span><span>Monitors talent market trends, competitor activity and candidate behaviour.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Uses market insights and campaign data to recommend attraction strategies.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identifies opportunities to strengthen employer brand positioning and improve talent attraction performance.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Shares market intelligence and best practices with regional stakeholders.</span></span></p><br><br></li></ul><br><p><span><span>Performance, Reporting &amp; Optimisation</span></span></p><br><br><ul><li><p><span><span>Tracks campaign performance and</span><span>communicates</span><span>results to stakeholders.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Uses data and insights to recommend improvements and optimisation opportunities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Supports effective allocation of budgets and resources.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identifies opportunities to scale successful campaigns and programmes across markets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains a strong focus on measurable outcomes and continuous improvement.</span></span></p><br><br></li></ul><br><p><span><span>Workload &amp; Priority Management</span></span></p><br><br><ul><li><p><span><span>Manages multiple projects, campaigns and stakeholder requirements across markets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Balances immediate hiring priorities with long-term employer brand objectives.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Works independently while ensuring alignment with regional and global priorities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Proactively identifies risks, gaps and resource requirements.</span></span></p><br><br></li></ul><br><p><span><span>Collaboration</span></span></p><br><br><ul><li><p><span><span>Builds strong partnerships across Talent Acquisition, Marketing, Employer Brand and Creative teams.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Provides clear campaign briefs and requirements for creative development.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensures alignment between hiring needs, brand standards and campaign execution.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Shares best practices, successful initiatives and learnings across markets and regions.</span></span></p><br><br></li></ul><br><p><span><span>Continuous Learning &amp; Innovation</span></span></p><br><br><ul><li><p><span><span>Keeps up to date with employer branding, digital marketing, social media and talent attraction trends.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Explores emerging tools, technologies and channels.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Applies innovative thinking to improve candidate engagement and employer brand effectiveness.</span></span></p><br><br></li></ul><br><p><span><span>Qualifications</span></span></p><br><br><ul><li><p><span><span>Bachelor's degree in Marketing</span><span>, Communications, Business or a related field.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>E</span><span>xperience in employer branding, talent marketing, recruitment marketing, digital marketing or related disciplines.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Proven experience developing and delivering employer brand or talent attraction campaigns end-to-end.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience partnering with senior stakeholders in a fast-paced, matrix environment.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong understanding of digital marketing channels, social media platforms and talent attraction strategies.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience managing multiple projects and priorities simultaneously.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience working across multiple countries, regions or markets is preferred.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience within customer experience, technology or service-based organisations is advantageous.</span></span></p><br><br></li></ul><br><p><span><span>Skills</span></span></p><br><br><ul><li><p><span><span>Strong stakeholder management and influencing skills.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to translate business challenges into effective marketing strategies.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong employer branding and talent marketing expertise.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Hands-on digital and social media marketing capability.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience managing creative briefing and content development processes.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong planning, organisation and prioritisation skills.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Analytical mindset with the ability to interpret data and drive decisions.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Commercial awareness and results-oriented thinking.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to work independently and manage ambiguity.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent communication and presentation skills.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Adaptable, collaborative and comfortable operating in a dynamic international environment.</span></span></p><br><br></li></ul><br><br><br><p>Location:</p><br><br>EGY Cairo Egypt-Smart Village Building B2110<br><p>Language Requirements:</p><br><br>English<br><p>Time Type:</p><br><br>Full time<br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The industry advisory role aims to deliver value across various business functions, including stimulating demand, creating and accelerating opportunities, and participating in account planning, strategic business roadmaps, and stakeholder engagement.</p> <p>This role focuses on pinpointing customer needs and industry-specific opportunities, offering tailored guidance and recommendations to align with those requirements. It fosters collaboration with internal teams to discover, develop, and support new business prospects. By drawing on industry expertise, the advisor influences key decision makers, clearly communicates Vodafone’s value proposition, and supports digital transformation discussions.</p> <h4>Role responsibilities</h4> <ul> <li><strong>Industry-led business opportunity generation</strong><br> Define industry value propositions (e.g., “agile & sustainable supply chains”, “Smart Building Automation”, “Citizen Services platform”, etc.) and work with account teams to bring that into customer conversations.</li> <li>Drive industry discussions with key customers and stakeholders leading with use cases and scenarios that are relevant to the target audience, and address national agendas, pain areas, or aspirations.</li> <li><strong>Account & stakeholder strategy</strong><br> Work with internal teams to define the right engagement strategy with different stakeholders using the industry narrative, leading to a long-term account plan with defined dialogues for different customer stakeholders.</li> <li><strong>Strategic roadmap development with senior decision-makers</strong><br> Engage with senior business decision-makers (CxOs) to co-create end-to-end, multi-year industry roadmaps, grounded in a deep assessment of the customer’s current landscape and future ambitions, to identify and unlock strategic growth and transformation opportunities.</li> <li><strong>Facilitation of design thinking and ideation workshops</strong><br> Lead design thinking and ideation workshops with customers to cultivate innovation, uncover new opportunities, and translate collaborative problem-solving into actionable use cases and scenarios that underpin transformational digital initiatives.</li> <li><strong>Partner ecosystem collaboration</strong><br> Leverage partners (GSIs, ISVs) to develop industry-specialised solutions partnering with different internal teams such as solution architects, partner and alliance managers.</li> </ul> <h4>Core competencies and experience</h4> <ul> <li>Experience in digital transformation, cloud, data & AI, and how these apply in the industry context, i.e. “Experience of having worked in or with the mining industry… deep understanding of applicability of digital technologies & AI in the mining industry.”</li> <li>Ability to engage at executive (CxO) level, build strategic relationships, and influence senior stakeholders.</li> <li>Experience working with partner ecosystems or in a consulting/solutions environment.</li> <li>Comfort with ambiguity and complexity: defining new industry plays, creating roadmaps, working across internal/external teams.</li> <li>Excellent communication and storytelling: able to talk business value, not just technical features; able to translate industry problems into solution opportunities.</li> <li>10+ years of customer-facing experience in the target industry (or consulting/integrator experience).</li> <li>Bachelor’s degree in business, engineering, IT or related field; preferably a master’s degree holder.</li> <li>Deep domain expertise in the industry (e.g., manufacturing value chain, mining operations, consumer goods supply chain) and good understanding of how digital technologies transform that industry.</li> <li>Broad experience and knowledge in different ICT domains.</li> <li>Experienced with solutions architecture.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a technically skilled and customer-focused individual to support Vodafone Germany’s service operations by validating installation and maintenance activities across internet and TV services. This role ensures service quality, supports partners post-completion, and contributes to achieving consistent, high-quality customer experiences within a 24/7 operational environment.</p> <h4>What you’ll do</h4> <ul> <li>Validate service delivery by reviewing installation and maintenance activities for Vodafone TV and fixed products.</li> <li>Ensure services meet defined quality standards and customer requirements across different network layers.</li> <li>Manage multiple operational activities simultaneously while maintaining service excellence.</li> <li>Take ownership of complex and long-running issues, ensuring resolution within agreed SLAs and KPIs.</li> <li>Collaborate with internal teams and external partners to resolve technical issues effectively and professionally.</li> <li>Provide post-completion support to service partners and confirm successful service outcomes.</li> <li>Work within a rotational shift model, including weekends and public holidays, to ensure continuous service availability.</li> </ul> <h4>Who you are</h4> <ul> <li>Experience in technical support or technical validation within complex solutions environments (2+ years).</li> <li>Strong knowledge of fixed networks and TV products, including areas such as IP networking, routing, and switching.</li> <li>Ability to manage end-to-end product portfolios and resolve complex technical challenges.</li> <li>Fluent in German and English (minimum C1 level, written and spoken).</li> <li>Analytical mindset with the ability to interpret technical data and identify solutions.</li> <li>Strong communication and stakeholder management skills with a customer-oriented approach.</li> <li>Degree in a relevant technical field or equivalent practical experience.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international operations supporting Vodafone Germany’s customer base.</li> <li>Opportunity to work on advanced fixed and TV technologies within a dynamic environment.</li> <li>Development within a collaborative, cross-functional and partner-driven ecosystem.</li> <li>Experience in service quality management and customer satisfaction improvement.</li> <li>A role with continuous learning opportunities in complex technical support scenarios.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced troubleshooting and validation techniques for telecom and TV services.</li> <li>Stakeholder management across global teams and external partners.</li> <li>SLA/KPI-driven service performance management.</li> <li>Multitasking and prioritisation in high-demand operational environments.</li> <li>End-to-end understanding of Vodafone’s fixed and TV product ecosystems.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Technology and Tools Planning : Develop and execute technology and tools planning strategies that align with local, global, and regulatory standards. Network Security Architecture: Collaborate with architecture teams to ensure network security designs are compliant with security standards. Secure by Design (SBD): Oversee the Secure by Design initiatives from a cybersecurity perspective, ensuring all new designs comply with security standards New Products and Services: Evaluate and recommend new and emerging security products and technologies to enhance Vodafone public cloud security Portfolio Technology Management: Provide consultancy and manage customers (internal and external) requirements and provide them with recommendation, HLD, LLD and owns the implementation. Secure Public cloud: Ensure all Vodafone security controls are applied to our public cloud tiers (Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)). Enterprise Business Services: Support enterprise business services, both cloud and non-cloud, ensuring robust security measures are in place. Capacity Planning: Maintain and expand capacity planning for all cybersecurity tools, ensuring scalability and efficiency.</p><p>Who you are</p><p>IT Network Security: Plan , design, implement and evaluate security-focused tools and services including project leadership roles to Vodafone IT Network Security and Vodafone Enterprise/public cloud Customers Review client requirements to identify their needs and build security technical offer with our partners Ensure that all streams running on the right track and fulfilling their main objectives. Optimize Network Quality: Provide Study of new Security Systems / Tools or Features. Study of new Security Systems / Tools or Features Develop and implement software tools to monitor the Security systems and to provide useful statistics, Trend Analysis using Historical data to capture the Subscriber behaviour/Profile across different seasons and occasions. Technology development: Alignment with Vodafone Group plans. Liaise with overall Technology Strategy. Cross function,support and communication: Manages Maintain a close liaison with all departments within Vodafone. Supports Marketing, product &amp; services, Radio and core in network connectivity and new services. Ensure projects and activities delivery with vendors on time and within allocated budget.</p><p>Role Requirements</p><p>B.Sc. Communication/Computer Engineering or Computer science is a must Minimum of 3 years experience in Network and Security positions preferred at least 2 years experience in systems integration or Managed Security Services in a top tier professional services firm Competencies: Excellent teamwork skills Results oriented, high energy, self-motivated Ability to manage expectations of stakeholders (internal and external clients) Strong communication and presentation skills Comfortable working in a project based / client serving model. Comfortable working with different internal and external entities (technical teams, Presales, Commercial and customers) Technical skills: Experience in NGFW, intrusion detection/prevention, WAF, Email security Deep Knowledge about Cyber Security Controls and awareness of global cyber security standards and compliance programs is a MUST. And/or experience in EDR, SIEM solutions and Endpoint security. And/or experience in design/implement/seize IAM, PAM, SSO, MDM solutions Preferred experience in technologies SOAR, UBA Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications Basic knowledge with security compliance standards is a plus Good Knowledge with Cloud technologies and cloud security Good knowledge in payment solutions security Vendor Certification (Fortigate, Palo Alto, Forcepoint, F5, ) is a plus Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively. Certifications: PCNSE is a plus Firewall Management: Fortinet NSE (Network Security Expert) or equivalent is a must Cisco Networking Certifications is a must.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>B.Sc. Communication/Computer Engineering or Computer science is a must</li><li>Minimum of 3 years experience in Network and Security positions</li><li>preferred at least 2 years experience in systems integration or Managed Security Services in a top tier professional services firm</li><li>Competencies: Excellent teamwork skills Results oriented, high energy, self-motivated Ability to manage expectations of stakeholders (internal and external clients) Strong communication and presentation skills Comfortable working in a project based / client serving model. Comfortable working with different internal and external entities (technical teams, Presales, Commercial and customers)</li><li>Technical skills: Experience in NGFW, intrusion detection/prevention, WAF, Email security</li><li>Deep Knowledge about Cyber Security Controls and awareness of global cyber security standards and compliance programs is a MUST.</li><li>And/or experience in EDR, SIEM solutions and Endpoint security.</li><li>And/or experience in design/implement/seize IAM, PAM, SSO, MDM solutions</li><li>Preferred experience in technologies SOAR, UBA</li><li>Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications</li><li>Basic knowledge with security compliance standards is a plus</li><li>Good Knowledge with Cloud technologies and cloud security</li><li>Good knowledge in payment solutions security</li><li>Vendor Certification (Fortigate, Palo Alto, Forcepoint, F5, ) is a plus</li><li>Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively.</li><li>Certifications: PCNSE is a plus</li><li>Firewall Management: Fortinet NSE (Network Security Expert) or equivalent is a must</li><li>Cisco Networking Certifications is a must.</li></ul><p></p></section>

Job Description<br><br>The Position:<br><br>The Operational Risk and Control Specialist post is part of the UNFPA Division for Management Services’ (DMS) Quality Management Unit (QMU). The position is located in UNFPA’s Arab States Regional Office (ASRO), in Cairo, Egypt. The incumbent initially works under the supervision of the Chief, QMU. The position is rotational.<br><br>How you can make a difference:<br><br>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.<br><br>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.<br><br>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results<br><br>Job Purpose:<br><br>The incumbent provides guidance, technical support, and oversight to all business units (BUs) in the region, covering implementing partner management, internal control and fraud risk management. Based on rigorous and continuous data analysis, the incumbent identifies risks, flags and control gaps, addresses these through appropriate mitigating measures, and escalates as needed.<br><br>Guide, advise and coordinate the application of corporate policies in the region, adapt CO approaches, and contribute field perspective to standards, policies, tools Technically support BUs in the region, function as regional knowledge hub and support the RO and BUs in applying policies, effectively using systems and undertaking corrective action as necessary. Build capacity by training, coaching and backstop CO capacities Oversee BUs, monitor and analyse CO performance and identify CO performance and internal control gaps, ensure compliance and corrective action, escalate as needed<br><br><br>You would be responsible for:<br><br>Implementing Partners risk management/ HACT<br><br>The Specialist masters processes, systems and policies for implementing partner risk management or HACT and is the first port of call for all technical questions and policy guidance. The Specialist proactively monitors who detects risks, gaps and weaknesses, devises mitigating measures and ensures compliance. These processes include: Due diligence/ vetting, capacity and risk assessment, monitoring and assurance, and IP fraud risk management.<br><br>Guidance<br><br>Offer consistent guidance to BUs on implementing IP risk and assurance policies, ensuring corporate strategies are adapted to specific local contexts. Assist BUs in selecting the most appropriate operational modalities and instruments for implementing partnerships. Support BUs in the implementation of corporate risk-based IP assessment and assurance activities, facilitating the escalation process for necessary exceptions. Proactively engage at regional inter-agency fora on IP management. Guide BUs on strategic UNCT collaboration on IP management. Advocate for and support BUs in the diligent allocation of resources for the necessary IP risk mitigation and assurance and advance risk sharing efforts. In particular, guide CO on ensuring the cost of IP management is reflected in donor proposals.<br><br><br>Technical support<br><br>First port of call for technical support to the RO and BUs on IP assurance and risk management, incl. inter-agency processes. Ensure that BUs have updated knowledge on IP management. Support BUs in applying and complying with corporate policies and standards for IP management. Support the implementation by the RO and BUs of optimised corporate systems and tools, including dashboards and checklists. Serves as the hub for knowledge management and learning in the region. Collect and promote best practices in IP mgt and make them available throughout the BUs. Address knowledge, capacity and performance gaps across regions and prioritise based on risk. In consultation with the team, identify capacity gaps at business units and IPs and arrange for appropriate training on policies and best practices Provide or arrange temporary backstopping to BUs in case of capacity constraints. Provide regional quality assurance over all HACT reports in the region (capacity assessments, spot checks, audits and the follow up to recommendations from all three exercises). Facilitate development of appropriate IP due diligence tools for countries in the region taking into consideration feedback from interagency fora, UNCTs and or UN Risk units. <br><br><br>Management oversight<br><br>Using available data, reports, dashboards and interactions with BUs, monitor and follow up on regional CO compliance, timeliness and completeness. Analyse regional CO compliance and performance and identify gaps for corrective action. Provide regional quality assurance over data and processes. Ensure compliance and performance of BUs for IP assurance and ensure that targets are met. Monitor corrective action for IP mgt by BUs for gaps and ensure technical support is provided as needed. Monitor for, identify, and address CO internal control weaknesses for IP risk management and ensure they are addressed and support is provided as needed. Escalate high risks detected for IP issues to the Chief, QMU and the Regional Director as needed.<br><br><br>Internal controls and fraud risk management<br><br>The Specialist masters processes, systems and policies for the internal controls and fraud risk management portfolio and is the first port of call for all technical questions and policy guidance. The Specialist proactively monitors to detect risks, gaps and weaknesses, devices mitigating measures and ensures compliance. These processes include: assessment and optimisation of internal controls and the Internal Control Framework (ICF), segregation of duties (SOD), control of system access and user roles, Anti-Fraud and Anti-Money-laundering/Counter Financing for Terrorism (AML/CFT) and integration with enterprise risk management (ERM).<br><br>Guidance and Support<br><br>Provide consistent guidance and solutions to the RO and BUs on the implementation of the ICF, SOD, system access/user roles, AML/CFT policies. Provide technical support, backstopping and capacity building to BUs on ICF, Anti-Fraud and AML training as needed. Support BUs to implement segregation of duties in the corporate ERP and ensure access roles are assigned in line with the ICF and the guidance on SOD. Support CO’s fraud risk assessments in conjunction with ERM colleagues.<br><br><br>Management oversight<br><br>Using available data, reports and dashboards monitor regional CO compliance, timeliness and completeness. Analyse and identify gaps and raise to the RO for CO corrective action on performance gaps in the application of the ICF, including assignment of user roles, anti-fraud and AML policies. Ensure BUs take corrective actions. Ensure system user roles are aligned with the ICF policies and guidance. Promptly escalate significant internal control weaknesses to the Chief, QMU, and the Regional Director, and coordinate corrective actions with HQ business owners in human resources, procurement, finance, information technology and others as required.<br><br><br>Qualifications and Experience: <br><br>Education: <br><br>Advanced university degree in any of the following disciplines: Public Administration, Business Administration, Risk Management, Audit, Management or other related field.<br><br>Knowledge and Experience: <br><br>A minimum of 5 years of professional experience in public administration, risk management, audit or other related areas, ideally in an international organisation. Excellent interpersonal, communication, and persuasion skills. Proven ability to build and sustain effective working relationships and to command attention to urgent tasks. Experience in drafting guidance and procedures and ability to make clear, compelling oral and written presentations Initiative and sound judgment Strong data, analytical and conceptual abilities Proficiency in current office software applications and corporate IT systems. Dedication to the principles of the United Nations Previous experience in the UN and knowledge of UN internal control, risk management and implementing partner procedures is advantageous. Previous experience in field operations is advantageous.<br><br><br>Languages: <br><br>Fluency in English is required; working knowledge of Arabic is desirable.<br><br>Required Competencies: <br><br>Values:<br><br>Exemplifying integrity, Demonstrating commitment to UNFPA and the UN system, Embracing cultural diversity, Embracing change<br><br><br>Core Competencies: <br><br>Achieving results,Being accountable,Developing and applying professional expertise/business acumen,Thinking analytically and strategically,Working in teams/managing ourselves and our relationships,Communicating for impact<br><br><br>Functional Competencies:<br><br>Managing the organization’s financial resources Providing procurement services Ensuring facilities and assets management<br><br><br>Compensation and Benefits:<br><br>This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.<br><br>UNFPA Work Environment:<br><br>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.<br><br>Disclaimer:<br><br>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.<br><br>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.<br><br>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.<br><br>About UNFPA<br><br>We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.<br><br>Learn more

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in French and English.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br> <p>We are seeking a facilities and workplace services professional to coordinate and manage the day-to-day delivery of soft facilities services across the VOIS building. The role focuses on ensuring high-quality service delivery through effective vendor management, customer-focused support, budget monitoring, event coordination, and workplace operations. The successful candidate will play a key role in creating a safe, efficient, and positive workplace experience while aligning facilities services with business needs and organisational objectives.</p><br><br><br><b>What you’ll do</b> <br><p>Coordinate and oversee the delivery of soft facilities services across the VOIS building, ensuring a seamless workplace experience.<br>Manage and monitor third-party service providers, including:</p><br> <p>Catering services<br>Housekeeping and cleaning services<br>Business support services</p><br> <p><br>Ensure service quality standards are maintained and continuously improved.<br>Plan and coordinate workplace events, fairs, exhibitions, and hospitality requirements.<br>Support budgeting and planning activities related to facilities services and building operational expenses.<br>Monitor building-related consumption and expenditure to ensure alignment with approved budgets.<br>Coordinate internal logistics and operational requirements for in-house events and activities.<br>Manage customer service requests and support meeting room, hospitality, and workplace service requirements.<br>Oversee meeting room reservation management and ensure facilities are available and operational.<br>Report maintenance observations and facilities-related issues to the property management team.<br>Ensure business centres, office equipment, photocopying facilities, stationery, and consumables are available and functioning effectively.<br>Liaise with the IT department to report and resolve technical issues affecting workplace services.<br>Support additional facilities projects and workplace initiatives as assigned by Facilities Management.</p><br><br><br><b>Who you are</b> <br><p>Experience in facilities management with 3–6 years of relevant professional experience.<br>Strong communication and stakeholder management skills.<br>Good command of written and spoken English.<br>Strong analytical capability with the ability to interpret data, numbers, and graphical reports.<br>Able to work effectively in a fast-paced environment and manage competing priorities.<br>Self-motivated with a proactive and solution-focused approach.<br>Strong planning, organisation, and forecasting abilities.<br>Good knowledge of Microsoft Word, Excel, and PowerPoint.<br>Understanding of Health &amp; Safety rules and regulations.<br>Experience managing vendors and service delivery performance.<br>Customer-focused mindset with excellent service management capabilities.</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><p>Opportunity to manage a diverse portfolio of workplace and facilities services.<br>Exposure to vendor management, budgeting, and operational planning.<br>Involvement in workplace events, employee experience initiatives, and cross-functional collaboration.<br>Opportunity to influence service quality and continuous improvement across the workplace environment.<br>Experience working within a global organisation and supporting a dynamic business community.</p><br><br><br><b>What skills you will learn</b> <br><p>Advanced facilities and workplace operations management.<br>Service performance measurement and vendor governance.<br>Budget management and operational forecasting.<br>Workplace experience and customer service excellence.<br>Event planning, logistics coordination, and stakeholder management.<br>Health, Safety, and workplace compliance practices.<br>Data-driven decision-making and facilities reporting.</p><br> <br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS LinkedIn</li> <li>Facebook:&nbsp;VOIS Facebook</li> <li>Instagram:&nbsp;VOIS Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Employee Connect</li> </ul> <br><br><br><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a detail-oriented Trade Compliance Analyst to support second line sanctions screening activities by validating and investigating escalations from first line screening. The role focuses on determining whether potential matches are false positives or confirmed risks, conducting thorough due diligence, assessing regulatory restrictions, and recommending appropriate compliance actions. This position plays a vital role in strengthening the compliance framework, mitigating risk, and ensuring adherence to global sanctions and export control regulations.</p> <h4>What you'll do</h4> <ul> <li>Review escalations received from the first line, analysing data accuracy, transaction details, and contextual factors to confirm potential matches</li> <li>Conduct detailed due diligence on target entities, including ownership and control structures, and produce accurate organigrams</li> <li>Engage with internal Vodafone stakeholders to gather and validate relevant information on entities and transactions</li> <li>Perform regulatory analysis for confirmed matches, reviewing applicable sanctions and export control frameworks to assess restrictions or licensing requirements</li> <li>Take appropriate follow-up actions in line with Vodafone guidance, including raising further queries where required</li> <li>Escalate confirmed risks to the Trade Sanctions Screening Centre of Excellence Lead for decision-making</li> <li>Clearly document all assessments, findings, and decisions to ensure auditability and transparency</li> <li>Perform oversight of first line screening activities to ensure quality and consistency</li> <li>Collaborate with internal stakeholders to ensure timely resolution of compliance cases</li> <li>Stay informed on updates to global sanctions lists (e.g. OFAC, EU, UN) and regulatory changes</li> <li>Support continuous improvement of trade compliance screening processes</li> <li>Execute data control processes to maintain accuracy, completeness, and compliance with standards</li> <li>Resolve queries efficiently and maintain up-to-date records in relevant systems</li> <li>Carry out additional tasks as required to support business needs</li> </ul> <h4>Who you are</h4> <ul> <li>Experienced in compliance, risk management, or investigative roles (typically 3–5 years)</li> <li>Knowledgeable in export controls and global sanctions regulatory frameworks</li> <li>Skilled in conducting in-depth due diligence on complex organisational structures to determine ownership and control</li> <li>Confident in interpreting legal and regulatory requirements and assessing associated risks</li> <li>Strong analytical and critical thinking abilities</li> <li>Effective communicator with the ability to collaborate across teams</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work within a global compliance framework and contribute to risk mitigation across diverse markets</li> <li>Exposure to complex international sanctions and export control regulations</li> <li>Collaboration with cross-functional teams and subject matter experts across Vodafone</li> <li>Development as a trusted compliance advisor within a dynamic, fast-evolving environment</li> <li>Continuous learning through exposure to regulatory updates and challenging cases</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced due diligence and investigative techniques for complex corporate structures</li> <li>Practical application of global sanctions and export control regulations</li> <li>Risk assessment and decision-making in compliance scenarios</li> <li>Stakeholder management and cross-functional collaboration</li> <li>Structured documentation and audit-ready reporting practices</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <p><strong>Alert</strong><br> Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes.</p> <p>The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.</p> <h4>Job profile</h4> <p><strong>CRM solution design & implementation</strong></p> <ul> <li>Gather and analyze business requirements related to customer engagement, sales, service, and marketing.</li> <li>Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps.</li> <li>Configure CRM solutions, workflows, forms, dashboards, and business rules.</li> <li>Design and document functional specifications and user stories.</li> <li>Support integration with ERP, billing, contact center, and third-party systems.</li> <li>Participate in testing, deployment, and post-go-live support.</li> <li>Recommend process improvements and CRM optimization opportunities.</li> <li>Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed.</li> <li>Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms.</li> <li>Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement.</li> <li>Solution design and architecture: design CRM data models, integrations, and security/permission models aligned to business goals.</li> </ul> <p><strong>Project management</strong></p> <ul> <li>Estimate effort and support project planning activities.</li> <li>Deliver assigned workstreams within agreed scope, schedule, and quality targets.</li> <li>Maintain project documentation and configuration records.</li> <li>Support user acceptance testing and issue resolution.</li> <li>Proactively identify opportunities for continuous improvement in CRM delivery processes.</li> </ul> <p><strong>Stakeholder management</strong></p> <ul> <li>Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork.</li> <li>Support customer engagements, workshops, and technical discussions.</li> <li>Drive innovation by exploring and adopting modern data platform tools and methodologies.</li> </ul> <p><strong>Risk management</strong></p> <ul> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Compliance & auditing</strong></p> <ul> <li>Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>8 - 10 years of experience in CRM consulting and implementation.</li> <li>Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead).</li> <li>Experience gathering requirements and translating them into system designs.</li> <li>Knowledge of customer data management and CRM reporting.</li> <li>Strong analytical, communication, and facilitation skills.</li> <li>Experience working in Agile and project delivery environments.</li> <li>Excellent command of English.</li> <li>Data quality & governance: master data management, deduplication, consent management, and GDPR/PDPL awareness.</li> <li>Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management.</li> <li>Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs.</li> <li>Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management.</li> <li>Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#).</li> <li>Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification.</li> <li>Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes.</li> <li>Strong SQL and data handling skills; familiarity with integration tools and middleware.</li> <li>Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>#Cairo #Egypt&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Recruitment Fraud Alert</strong></p><br><br> <p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. &nbsp;</p><br><br> <p><strong>What to know:</strong></p><br><br> <ul> <li>Commvault does&nbsp;<em>not</em>&nbsp;conduct interviews by email or text.</li> <li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li> </ul> <p>If you suspect a recruiting scam, please contact us at <u>wwrecruitingteam@commvault.com&nbsp;</u></p><br><br> <br> <p><strong>About Commvault</strong>&nbsp;</p><br><br> <p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.&nbsp;</p><br><br><br> Company Description:<br>Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect, manage, and use your data, while running it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.<br>What you'll do...<br> <ul> <li>Troubleshoot and resolve critical support problems.</li> <li>Troubleshoot customer issues using remote desktop software.</li> <li>Optimally interact through phone and email with customers as you address their problems.</li> <li>Dedication to the success and satisfaction of our customers</li> <li>Recreation of problems in house</li> <li>Root Cause Analysis and / or provision of examples of software bug</li> <li>Working independently and as a team to come up with the best solutions to a customer problem.</li> <li>Providing outstanding phone-based support for a variety of sophisticated, time critical issues.</li> <li>Using and sharing your knowledge of a wide range of technologies</li> <li>Working remotely on enterprise level customers and dark sites</li> <li>Having the opportunity to build labs and simulators.</li> <li>Ability to be involved in product BETA testing.</li> <li>Contributing to our Solutions Engine and online forums</li> </ul> Who you are:<br> <ul> <li>At least 2+ years of technical/customer support experience</li> <li>Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).</li> <li>Solid understanding of SAN &amp; NAS.</li> <li>Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS</li> <li>Understanding backup theory and design. Backup and data management fundamentals</li> <li>Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.</li> <li>Linux Skills - desirable</li> <li>Previous experience fixing / addressing enterprise environments.</li> <li>Strong customer relations skills.</li> <li>Strong multi-tasking and prioritization skills.</li> <li>Strong written and verbal communication skills.</li> <li>Excellent teammate.</li> <li>Proficiency in one of the following languages is a must (German, French, Italian or Spanish)</li> </ul> <strong>You’ll love working here because:</strong><br> <ul> <li>Continuous professional development, product training, and career path</li> <li>Annual health check-ups, Car lease Program, and Tuition Reimbursement</li> <li>A comprehensive company culture, an opportunity to join our Community Guilds</li> </ul> <strong>Additional Information:</strong><br>Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry’s definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we’re further on the “Completeness of vision” and highest on the “ability to implement”.<br>Commvault offers its products through a broad array of distribution partner globally, while building upon its validated portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp &amp; many others. Commvault’s global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA &amp; APAC.<br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<br>Ready to #makeyourmark at Commvault? Apply now!<br> <br> <p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p><br><br> <p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <span>accommodations@commvault.com</span>&nbsp;For any inquiries not related to an accommodation please reach out to&nbsp;<span>wwrecruitingteam@commvault.com</span>.</p><br><br> <br> <p>Commvault's Privacy Policy </p><br><br> <br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Introduction to role:</strong> Are you ready to set the quality agenda that keeps life-changing medicines moving safely and compliantly across Egypt? Can you turn complex regulations into clear, scalable standards that withstand inspection and accelerate launches? In this role, you will own the design, implementation and delivery of a unified Quality Management System for all GMP and GDP activities across our Egypt commercial operations, covering the full AstraZeneca product portfolio. Your leadership will connect day-to-day quality decisions to business-critical outcomes: market expansion, timely product releases, sustained inspection readiness and an unshakeable License to Operate. You will partner closely with senior leaders to execute our country quality strategy aligned to our 2030 ambition, influencing roadmaps across the enterprise. In a fast-evolving environment, you will anticipate risk, simplify processes, and build capabilities that protect patient supply and strengthen our reputation.</p><p><strong>Accountabilities:</strong></p><ul><li><strong>Quality System Ownership:</strong> Oversee the design, implementation and delivery of a common Quality system for all local GMP and GDP activities, ensuring consistency, robustness and inspection readiness across Egypt.</li><li><strong>Country Governance and Leadership:</strong> Serve as the primary GMP/GDP contact for the country; provide leadership as the Quality partner to the Senior Executive Team, Commercial Heads and Global Safety; maintain an effective governance structure that ensures visibility and control of quality activities.</li><li><strong>Strategy Execution:</strong> Participate in shaping global affiliate quality strategy and execute the country plan to enable market expansion, product launches and accessibility aligned with our long-term ambitions.</li><li><strong>Policy and Standards Deployment:</strong> Define, develop, deploy and monitor GMP/GDP policies and standards; assure compliance with worldwide standards and internal quality requirements for all local GMP/GDP activities.</li><li><strong>Management Review and Escalation:</strong> Own the Country Quality Management Review process, including preparation, execution, escalation and follow-up with Operations and SET members.</li><li><strong>Cross-Functional Representation:</strong> Represent Quality on cross-functional leadership forums and steering committees to align decision-making with compliance and patient supply priorities.</li><li><strong>Process Excellence and Standardization :</strong> Drive global standardization, simplification and improvement of Affiliate Quality business processes to improve cycle times, reduce complexity and strengthen compliance.</li><li><strong>Capability Building and Coaching:</strong> Provide training, support and coaching for the regional Quality affiliate network; develop capability plans to keep teams inspection-ready and competent in GMP/GDP.</li><li><strong>Budget and Services Management:</strong> Plan, review and manage the country Quality organization budget; set expectations and deliver high-quality, timely and cost-effective services.</li><li><strong>Compliance and License to Operate:</strong> Ensure adherence to GMP, GDP, GLP, Quality, Health and Safety and regulatory requirements for your work and others ; maintain the License to Operate through robust self-inspection programs, audits, and continuous improvement.</li><li><strong>Regulatory Ownership:</strong> Accountable for country-specific requirements for manufacture and distribution in Egypt, including batch release, issue and recall management, regulatory interactions, audit/inspection readiness and timely responses.</li><li><strong>Supplier and External Oversight:</strong> Conduct compliance reviews and reporting for external suppliers; review and approve investigation reports; lead or participate in issue management teams to resolution.</li><li><strong>Risk, Issues and Continuous Improvement:</strong> Ensure QMS compliance and continuous improvement; identify and escalate risks to Regional Quality; analyze trends and implement improvement plans to achieve MCOQ KPIs.</li><li><strong>Strategic Transactions and Projects :</strong> Provide Affiliate GMP/GDP input into divestments, acquisitions and licensing agreements; work independently and in project teams to deliver objectives.</li><li><strong>Troubleshooting and Foresight:</strong> Lead complex investigations, resolve issues, and anticipate future quality needs; keep current with best practices, industry standards and regulatory developments.</li><li><strong>Quality Culture and Performance:</strong> Set local strategy for GMP/GDP excellence; promote a strong Quality culture in the affiliate; ensure objectives are met and country trends inform targeted improvement actions.</li><li><strong>Leadership of Working Groups:</strong> Lead and contribute to working groups and projects to drive a global perspective, consistency and standardization in all matters related to quality and GMP compliance.</li></ul><p><strong>Essential Skills/Experience:</strong></p><ul><li>Experience in quality assurance within a pharmaceutical company Marketing Company and/or distribution environment</li><li>Experience in GMP &amp; GDP country roles</li><li>Excellent communication and organization skills with ability to make decisions</li><li>Strong business acumen with Integrity and high ethical standards.</li><li>A good understanding of the technical requirements within Quality and an ability to balance this with industry standards to achieve business goals.</li><li>Reviews GMP &amp; GDP specific quality management data such as risk and issues data for trends and compliance with QMS standards.</li><li>Ensures effective and timely complaint management by Marketing Company.</li><li>Develops the capability plan for Marketing Company to ensure local GMP &amp; GDP.</li><li>Maintains the Marketing Company Distribution Activities and training roles.</li></ul><p><strong>Desirable Skills/Experience:</strong></p><ul><li>Post-graduate qualification.</li><li>Operational expertise in Quality management</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in quality assurance within a pharmaceutical company Marketing Company and/or distribution environment</li><li>Experience in GMP &amp; GDP country roles</li><li>Excellent communication and organization skills with ability to make decisions</li><li>Strong business acumen with Integrity and high ethical standards.</li><li>A good understanding of the technical requirements within Quality and an ability to balance this with industry standards to achieve business goals.</li><li>Reviews GMP &amp; GDP specific quality management data such as risk and issues data for trends and compliance with QMS standards.</li><li>Ensures effective and timely complaint management by Marketing Company.</li><li>Develops the capability plan for Marketing Company to ensure local GMP &amp; GDP.</li><li>Maintains the Marketing Company Distribution Activities and training roles.</li><li>Post-graduate qualification.</li><li>Operational expertise in Quality management</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This ESS role partners with colleges and universities to identify customer needs, drive courseware and program adoption decisions, and deliver innovative learning solutions that improve learner outcomes and support institutional success. The ideal candidate brings a strong track record of sales success, strategic selling capability, and the ability to build trusted relationships with educators and institutional stakeholders. This role requires a highly motivated, customer-focused individual who thrives in a dynamic environment, embraces data-driven selling, and is passionate about the evolving role of digital learning solutions in higher education. It’s a hybrid sales role that combines virtual engagement and field-based selling. Candidates must reside within the territory they support (East/Central/West Region) and should expect frequent travel within their assigned geography. **What You’ll Do** **Drive Strategic Sales Growth** + Meet or exceed weekly, monthly, and seasonal sales targets through the successful adoption of course-based and digital learning solutions within Business &amp; Economics programs + Build, manage, and advance a strong pipeline of competitive opportunities using market intelligence, customer insights, and data-driven prioritization + Identify, develop, and close new business opportunities through a blend of in-person campus engagement and virtual selling strategies + Execute disciplined sales strategies and account plans that drive market share growth and long-term customer value **Build Strong Customer Partnerships** + Develop trusted relationships with instructors, department leaders, and institutional decision-makers by understanding their goals, challenges, and evolving instructional needs + Deliver compelling presentations, consultative recommendations, and tailored solutions that align Pearson offerings to customer objectives + Utilize effective selling techniques including pre-call planning, strategic questioning, and opportunity management to advance deals successfully through the sales pipeline + Represent Pearson’s portfolio of learning solutions with strong product, platform, and market knowledge **Collaborate and Execute with Excellence** + Partner closely with local teams and cross-functional stakeholders to strengthen pipeline development, customer engagement, and sales execution + Maintain disciplined pipeline management and accurate CRM reporting to support forecasting and business planning + Leverage sales tools, analytics platforms, and customer insights to improve efficiency, prioritization, and sales effectiveness + Contribute to a collaborative and inclusive team environment by sharing best practices and supporting team success **What Success Looks Like** Success in this role will be measured by: + Achievement or exceedance of sales and competitive market share goals + Development and conversion of a strong pipeline of qualified opportunities + Effective customer engagement and strategic relationship building + Consistent sales execution and pipeline discipline + Strong collaboration across internal and external partners **What You Bring** + 3+ years of successful sales experience with demonstrated ability to build, manage, and close a pipeline of opportunities, ideally with a focus on competitive share gain + Experience selling within the Business &amp; Economics higher education market or related education services and solutions environments + Proven track record of achieving results in a fast-paced, goal-oriented sales environment + Strong consultative selling, relationship-building, and strategic account management skills + Demonstrated ability to identify customer needs and develop solutions that create value for customers and the business + High level of self-motivation, initiative, and accountability with an entrepreneurial mindset + Strong analytical and technology skills, including experience with CRM systems, virtual presentation platforms, sales analytics tools, and business systems such as Salesforce and Tableau + Excellent written, verbal, and presentation communication skills **Preferred Attributes** + Strategic and customer-focused mindset with strong business acumen + Strong learning agility and enthusiasm for digital learning solutions and evolving education technologies + Resilient, adaptable, and comfortable navigating change and ambiguity + Highly organized with strong time management and territory planning skills + Collaborative team player who contributes positively across cross-functional partnerships **Compensation** The anticipated base salary range for this role is $85,000- 115,000. This position is also eligible to participate in a Sales Incentive program. Actual compensation will vary based on experience, skills, and geographic location. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Sales **Job Family:** GO\_TO\_MARKET **Organization:** Higher Education **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 23987</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Egypt Marketing Company Operations Quality Senior Specialist</b></p><br><p><b>Introduction to role:</b></p><br><p>Are you ready to set the quality agenda that keeps life-changing medicines moving safely and compliantly across Egypt? Can you turn complex regulations into clear, scalable standards that withstand inspection and accelerate launches?</p><br><p>In this role, you will own the design, implementation and delivery of a unified Quality Management System for all GMP and GDP activities across our Egypt commercial operations, covering the full AstraZeneca product portfolio. Your leadership will connect day-to-day quality decisions to business-critical outcomes: market expansion, timely product releases, sustained inspection readiness and an unshakeable License to Operate.</p><br><p>You will partner closely with senior leaders to execute our country quality strategy aligned to our 2030 ambition, influencing roadmaps across the enterprise. In a fast-evolving environment, you will anticipate risk, simplify processes, and build capabilities that protect patient supply and strengthen our reputation.</p><br><p><b>Accountabilities:</b></p><br><ul><li><b>Quality System Ownership:</b>&nbsp;Oversee the design, implementation and delivery of a common Quality system for all local GMP and GDP activities, ensuring consistency, robustness and inspection readiness across Egypt.</li><li><b>Country Governance and Leadership:</b>&nbsp;Serve as the primary GMP/GDP contact for the country; provide leadership as the Quality partner to the Senior Executive Team, Commercial Heads and Global Safety; maintain an effective governance structure that ensures visibility and control of quality activities.</li><li><b>Strategy Execution:</b>&nbsp;Participate in shaping global affiliate quality strategy and execute the country plan to enable market expansion, product launches and accessibility aligned with our long-term ambitions.</li><li><b>Policy and Standards Deployment:</b>&nbsp;Define, develop, deploy and monitor GMP/GDP policies and standards; assure compliance with worldwide standards and internal quality requirements for all local GMP/GDP activities.</li><li><b>Management Review and Escalation:</b>&nbsp;Own the Country Quality Management Review process, including preparation, execution, escalation and follow-up with Operations and SET members.</li><li><b>Cross-Functional Representation:</b>&nbsp;Represent Quality on cross-functional leadership forums and steering committees to align decision-making with compliance and patient supply priorities.</li><li><b>Process Excellence and Standardization</b>: Drive global standardization, simplification and improvement of Affiliate Quality business processes to improve cycle times, reduce complexity and strengthen compliance.</li><li><b>Capability Building and Coaching:</b>&nbsp;Provide training, support and coaching for the regional Quality affiliate network; develop capability plans to keep teams inspection-ready and competent in GMP/GDP.</li><li><b>Budget and Services Management:</b>&nbsp;Plan, review and manage the country Quality organization budget; set expectations and deliver high-quality, timely and cost-effective services.</li><li><b>Compliance and License to Operate:</b>&nbsp;Ensure adherence to GMP, GDP, GLP, Quality, Health and Safety and regulatory requirements for your work and others’; maintain the License to Operate through robust self-inspection programs, audits, and continuous improvement.</li><li><b>Regulatory Ownership:</b>&nbsp;Accountable for country-specific requirements for manufacture and distribution in Egypt, including batch release, issue and recall management, regulatory interactions, audit/inspection readiness and timely responses.</li><li><b>Supplier and External Oversight:</b>&nbsp;Conduct compliance reviews and reporting for external suppliers; review and approve investigation reports; lead or participate in issue management teams to resolution.</li><li><b>Risk, Issues and Continuous Improvement:</b>&nbsp;Ensure QMS compliance and continuous improvement; identify and escalate risks to Regional Quality; analyze trends and implement improvement plans to achieve MCOQ KPIs.</li><li><b>Strategic Transactions and Projects</b>: Provide Affiliate GMP/GDP input into divestments, acquisitions and licensing agreements; work independently and in project teams to deliver objectives.</li><li><b>Troubleshooting and Foresight:</b>&nbsp;Lead complex investigations, resolve issues, and anticipate future quality needs; keep current with best practices, industry standards and regulatory developments.</li><li><b>Quality Culture and Performance:</b>&nbsp;Set local strategy for GMP/GDP excellence; promote a strong Quality culture in the affiliate; ensure objectives are met and country trends inform targeted improvement actions.</li><li><b>Leadership of Working Groups:</b>&nbsp;Lead and contribute to working groups and projects to drive a global perspective, consistency and standardization in all matters related to quality and GMP compliance.</li></ul><p><b>Essential Skills/Experience:</b></p><br><ul><li>Experience in quality assurance within a pharmaceutical company ‘’Marketing Company’’ and/or distribution environment</li><li>Experience in GMP &amp; GDP country roles</li><li>Excellent communication and organization skills with ability to make decisions</li><li>Strong business acumen with Integrity and high ethical standards.</li><li>A good understanding of the technical requirements within Quality and an ability to balance this with industry standards to achieve business goals.</li><li>Reviews GMP &amp; GDP specific quality management data such as risk and issues data for trends and compliance with QMS standards.</li><li>Ensures effective and timely complaint management by Marketing Company.</li><li>Develops the capability plan for Marketing Company to ensure local GMP &amp; GDP.</li><li>Maintains the ‘Marketing Company Distribution Activities’ and training roles.</li></ul><p><b>Desirable Skills/Experience:</b></p><br><ul><li>Post-graduate qualification.</li><li>Operational expertise in Quality management</li></ul><p><b>Why AstraZeneca:</b></p><br><p>Join a global team where specialist quality expertise directly influences how medicines reach patients. Here, you will partner with leaders across the enterprise, stepping into complex, high-impact work that blends creativity with rigour. We bring unexpected teams into the same room to unleash bold thinking, and we value kindness alongside ambition as we navigate shifting priorities with clear purpose. You will grow through real responsibility, shaping both internal standards and the external environment, while contributing to outcomes that matter for patients, society and our planet.</p><br><p><b>Call to Action:</b></p><br><p>If you are ready to set the standard for GMP and GDP in Egypt and drive quality outcomes that safeguard patients and enable growth, we want to hear from you today.</p><br><p><b>Date Posted</b></p><br>12-يوليو-2026<p><b>Closing Date</b></p><br>29-يوليو-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to work on high added value data governance and data quality projects, building robust data management frameworks for our clients within a growing service company.<br> As our Data Governance Specialist, you will help clients take control of their data assets — defining policies, enforcing quality standards, managing metadata, and deploying governance tooling.<br> You will collaborate closely with data engineers, analysts, and client stakeholders to embed governance practices across the full data lifecycle.<br> What will you do?<br> Design, implement, and operationalize data governance frameworks across client engagements, covering the following areas: DATA GOVERNANCE &amp; POLICY Define and implement data governance frameworks, policies, and standards tailored to client environments.<br> Establish data ownership, stewardship models, and accountability structures across business and technical teams.<br> Develop and maintain data dictionaries, business glossaries, and classification taxonomies.<br> Ensure compliance with data regulations and internal data management policies (GDPR, BCBS 239, etc.<br>). DATA QUALITY &amp; LINEAGE Design and implement data quality rules, profiling routines, and monitoring dashboards.<br> Investigate and remediate data quality issues across structured and unstructured data sources.<br> Map and document end-to-end data lineage to support auditability and impact analysis.<br> Define and track data quality KPIs and SLAs in collaboration with data owners.<br> METADATA &amp; CATALOGUING Deploy and administer data catalog and metadata management tools (e.<br>g. Informatica, Collibra, Alation, Microsoft Purview).<br> Enrich metadata assets with business context, ownership, sensitivity classification, and usage information.<br> Drive adoption of the data catalog across business and technical teams.<br> TOOLING &amp; INTEGRATION Configure and operate data governance platforms, primarily Informatica (IDMC, Axon, EDC, DQ) and equivalent tools.<br> Integrate governance tooling with existing data pipelines, warehouses, and BI environments.<br> Automate data quality checks and governance workflows within ETL/ELT pipelines.<br> OTHER Provide internal training and knowledge-sharing sessions on data governance best practices.<br> Support the Team Lead/Manager on client relationships, business development, and internal projects.<br> Who are you?<br> EDUCATION &amp; PROFESSIONAL EXPERIENCE Master’s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics.<br> Full proficiency in English + 1 additional language (French, Arabic, Spanish, German.<br>..). 3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus.<br> Experience working in a consulting, financial services, or multi-client environment is a plus.<br> TECHNICAL SKILLS DATA GOVERNANCE TOOLS Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality).<br> Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview.<br> Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent.<br> DATA ENGINEERING &amp; QUERYING Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift).<br> Experience in Python for automating data quality checks, metadata extraction, and governance workflows.<br> Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC).<br> DATA ARCHITECTURE &amp; PLATFORMS Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments.<br> Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex.<br> Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.<br>). STANDARDS &amp; COMPLIANCE Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000.<br> Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies).<br> Exposure to master data management (MDM) concepts and tools is a plus.<br> INTERPERSONAL SKILLS Ability to engage and influence both technical teams and business stakeholders on data governance topics.<br> Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.<br> Good communication skills with the ability to document governance frameworks clearly and present findings to senior audiences.<br> Detail-oriented, rigorous, and comfortable working across multiple client contexts simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>

HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>About the company</h4> <p>We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p> <p>This position is based in Cairo, Egypt.</p> <p>SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.</p> <p>SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.</p> <h4>Job profile</h4> <p>The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.</p> <p>As a Digital Sales Development Executive, you will work with a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP & LoB footprint in net new name and install base across all industries, working with SAP and partners resources, as well as customers. You will be focusing on SAP’s solution area described below.</p> <h4>Solution specialization</h4> <p>Customer experience (CX) provides organizations with the tools and technology to enable meaningful, personalized, and seamless customer interactions that drive business growth.</p> <p>CX focuses on putting the customer at the center of business to drive transformative results. These solutions provide organizations with the tools and technology to deliver consistent, engaging, and personalized experiences across every touchpoint in the customer journey. CX solutions connect commerce, sales, service, marketing, and customer data, but with a unique focus on the end-to-end customer experience. By understanding, anticipating, and responding to the needs and expectations of each individual customer, CX enables organizations to streamline customer-facing operations, increase loyalty and revenue, and make data-driven decisions to optimize engagement across the entire lifecycle. It's a powerful tool for enhancing overall go-to-market efficiency and ensuring the success of an organization's customer retention and growth strategies.</p> <h4>Key responsibilities and tasks</h4> <p>The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:</p> <ul> <li>Executing targeted outbound campaigns via phone, chat, and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> <li>Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline).</li> <li>Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> </ul> <p>Digital Sales Development Executive generates and qualifies leads through proper means, nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.</p> <p>The Digital Sales Development Executive will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.</p> <h4>Campaign execution & lead management</h4> <ul> <li>Plan and execute call and email activities to generate leads using the most efficient means together with manager/expert.</li> <li>Support and cooperate with Field Marketing, Solution Specialists, Account Executives.</li> <li>Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.</li> <li>Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.</li> <li>Pass qualified leads to Sales resource for opportunity management and execution.</li> <li>Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.</li> </ul> <h4>Training & enablement</h4> <ul> <li>Assist in activities to enhance demand generation and product/solution skills.</li> <li>Be active part of either classroom, e-learning, virtual classroom, or mentor-led activities.</li> <li>Complete all enablement requested in a timely manner.</li> </ul> <h4>Experience and language requirements</h4> <ul> <li>2-5 years of experience in demand generation or inside sales environment.</li> <li>Preferably digital (remote) experience, specifically in high volume of customer facing experience, phone-centric work.</li> <li>High volume activity working environments, involving phone and a CRM/contact management system.</li> <li>Fluency in English and Arabic required.</li> <li>Fluency in any other regional language preferred.</li> <li>Bachelor's degree or equivalent business experience.</li> </ul> <h4>Bring out your best</h4> <p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p> <h4>We win with inclusion</h4> <p>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p> <p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p> <h4>Additional information</h4> <p>Requisition ID: 456762 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p> <p>Job segment: ERP, Developer, Cloud, Inside Sales, Telemarketing, Technology, Sales</p></p><p></p>