Contract Representative Jobs in Egypt

Company Description Menatours is a premium travel services company operating through three main business segments across 19 offices in Egypt. Under the “Egypt Deluxe” brand, the Incoming Travel segment provides comprehensive services for individuals and groups visiting Egypt and the region. The Corporate Business segment supports Egyptian companies with professional travel management and 24/7 assistance. The Outbound Travel segment designs creative, luxury trips and journeys abroad for Egyptian travelers. This structure enables Menatours to offer tailored, high-quality travel solutions to a wide range of clients.<br>Role Description The Outgoing Tourism Specialist is a full-time, on-site role based in Cairo, responsible for designing and selling international travel packages for individual and group travelers. The role includes consulting with clients to understand their preferences and budgets, recommending destinations and itineraries, and arranging flights, hotels, tours, and transfers. The specialist will prepare quotations, manage bookings, handle changes or cancellations, and ensure accurate documentation and compliance with travel regulations. Daily tasks also involve coordinating with international partners and suppliers, maintaining up-to-date knowledge of global destinations and travel trends, and providing responsive, professional customer service before, during, and after trips. The role requires close collaboration with colleagues in sales, operations, and finance to support smooth trip execution and client satisfaction.<br>Qualifications<br> Strong customer service and client relationship skills, including the ability to understand traveler needs, provide clear guidance, and handle inquiries and complaints professionally. Sales and negotiation abilities, with experience in promoting travel packages, preparing offers, upselling services, and meeting individual or team sales targets. Organizational and administrative skills, including attention to detail, accurate documentation, and effective management of multiple bookings and deadlines. Communication skills in English and Arabic, both written and verbal, with the ability to interact confidently with clients, suppliers, and international partners. Familiarity with travel booking systems, GDS platforms, or tour operating tools, and proficiency in common office software (e.g., email, spreadsheets, word processing). Knowledge of international destinations, visa and travel requirements, and current tourism trends, especially for popular outbound markets. Ability to work on-site in Cairo in a fast-paced environment, collaborate in a team, and adapt to changing client requests or travel conditions. Previous experience in outbound tourism, travel agencies, or tour operations is highly desirable; a relevant degree or diploma in Tourism, Hospitality, Business, or a related field is an advantage.

About the Role<br>Are you passionate about connecting people with great career opportunities? We are looking for an energetic, results-driven French Talent Acquisition Specialist to join our international recruitment team.<br>In this role, you will lead end-to-end recruitment efforts across European markets, acting as the face of our employer brand for French-speaking talent. From strategic sourcing and candidate screening to guiding applicants through the hiring journey, you will play a key role in building high-performing teams in a fast-paced global environment.<br>Core Responsibilities:<br>Sourcing & Attraction: Proactively identify and engage qualified candidates across European markets using Linked In, job boards, and innovative sourcing channels. Candidate Screening & Assessment: Review CVs and conduct initial pre-screening interviews in both French and English to evaluate language proficiency, technical aptitude, and culture fit. Pipeline & Applicant Management: Build and maintain active candidate pipelines, ensuring accurate and up-to-date candidate tracking within our ATS. Recruitment Coordination: Organize interview schedules, online technical assessments, and selection processes alongside hiring managers. International & Relocation Support: Guide international hires through the onboarding experience, offering guidance on relocation and mobility where applicable. Stakeholder Collaboration: Present curated shortlists to hiring managers, align on candidate feedback, and ensure efficient time-to-hire. Process Enhancement: Recommend modern sourcing tools, creative candidate engagement strategies, and process improvements. Compliance & Best Practices: Ensure all recruitment activities comply with local labor laws, GDPR regulations, and company policies.<br>What We Are Looking For<br>Education: Bachelor’s degree or equivalent experience in Business, Human Resources, Communications, or a related field. Language Skills: Minimum B2/C1 proficiency in both French and English (written and spoken). Experience: 6 months to 2 years of hands-on experience in recruitment, talent acquisition, or agency sourcing. Technical Proficiency: Comfortable using Microsoft Office (Word, Excel, Power Point) and Applicant Tracking Systems (ATS) or sourcing databases. International Mindset: Previous exposure to multi-cultural teams or cross-border recruitment is highly desirable.<br>Key Competencies:<br>Candidate-First Mindset: Strong interpersonal skills with an ability to create a warm, engaging experience for candidates. Adaptability & Drive: High energy, organized, and capable of prioritizing tasks effectively in a dynamic environment. Structured & Ethical: Methodical approach to pipeline management with a commitment to fair, inclusive, and diverse hiring practices.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. The company has sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. Xceed has earned multiple international awards for outsourcing excellence, impact sourcing, customer experience, sustainability, and diversity, equity, and inclusion. The organization maintains globally recognized certifications in quality, information security, business continuity, environmental management, and occupational health and safety. Candidates joining Xceed can expect a structured environment focused on career development, service quality, and responsible business practices.<br>Role Description The Quality Monitoring Specialist for the GSM Mobile call center is responsible for evaluating customer interactions to ensure adherence to quality standards, procedures, and service level expectations. This full-time, on-site role based in Cairo, Egypt involves monitoring calls, documenting findings, and providing clear, constructive feedback to agents and team leaders. The role includes analyzing performance trends, identifying areas for improvement, and collaborating with operations and training teams to enhance customer experience and operational effectiveness. The specialist will prepare quality reports, participate in calibration sessions, and support the implementation of quality assurance initiatives and corrective action plans. Consistent application of quality criteria, attention to detail, and strong communication with stakeholders are key to success in this position.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret data, identify trends, and support performance improvement decisions. Candidates should possess Quality Control and Quality Assurance skills to ensure adherence to call center standards, processes, and KPIs. Candidates should possess Quality Auditing skills to conduct systematic evaluations of customer interactions and document accurate findings. Candidates should possess effective Communication skills to deliver clear feedback, collaborate with teams, and present quality reports. Experience in call center operations, preferably in telecommunications or GSM mobile services, is highly beneficial. Familiarity with quality monitoring tools, CRM systems, and call recording platforms is an advantage. Ability to work in a fast-paced environment, manage multiple evaluations, and meet reporting deadlines. Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

A leading pharmaceutical company based in New Cairo is seeking to hire a Senior HR Associate. <br>Key Responsibilities:Oversee the daily operations of the HR department, including recruitment, onboarding, employee relations, compliance, and performance Management. This role acts as a vital resource for both employees and managers, ensuring that HR practices are aligned with organizational objectives and foster a positive workplace environment.<br>Recruitment and Staffing: Oversee the recruitment process, including job postings, screening candidates, conducting interviews, and coordinating with hiring managers. Employee Onboarding: Manage the onboarding process to ensure new hires are integrated smoothly into the organization. Employee Relations: Address employee concerns and grievances, fostering a positive workplace environment and ensuring compliance with labor laws and company policies. Performance Management: Implement and manage performance appraisal systems, providing guidance to managers on performance evaluations and feedback. Training and Development: Identify training needs, and oversee employee development initiatives. Data Management: Maintain accurate HR records and manage HR information systems, ensuring data integrity and confidentiality. HR Information Systems (HRIS): Manage and maintain HRIS databases, ensuring data accuracy and generating reports as needed. Employee Engagement: Assist in developing and implementing employee engagement initiatives, surveys, and feedback mechanisms to enhance workplace culture. Policy Implementation: Enforce HR policies and procedures, providing guidance to employees and management on compliance issues. Support for HR Projects: Assist in various HR projects, such as talent management initiatives, diversity and inclusion programs, and organizational development efforts.<br>Qualifications:Education: Bachelor’s degree in Human resources, Business Administration, or a related field. HR Certification is a plus. Experience: From 1 to 5 years of experience in an HR generalist role, preferably in the pharmaceutical industry.<br>Skills:Communication Skills: Excellent verbal and written communication to interact with employees, managers, and external stakeholders. Presentation Skills: Proficient in creating and delivering compelling presentations to stakeholders. Analytical Skills: Ability to analyze data and market trends to inform strategic decisions. Problem-Solving Skills: Strong aptitude for identifying issues and developing effective solutions. Project Management: Experience in managing projects from inception to completion, ensuring timely delivery and alignment with objectives. Performance Management Expertise: Knowledge of goal setting, performance evaluation, and feedback mechanisms. Capability to support managers in developing talent and addressing performance issues

Company Description Kemetra is transforming last-mile delivery and logistics in Egypt by combining speed, efficiency, and environmental responsibility. The company operates an eco-friendly fleet of electric motorcycles, leveraging advanced battery-swapping technology to support reliable, sustainable delivery services. Daily operations are driven by custom-built business automation, AI integrations, and real-time fleet management systems. This technology-led infrastructure enables a team of over 30 professional delivery pilots to perform at peak efficiency and deliver seamless solutions for partners. Kemetra offers a dynamic environment for professionals who want to work at the intersection of logistics, technology, and sustainability. Role Description The Supervisor Acquisition Specialist is a full-time, on-site role based in Egypt, responsible for attracting, onboarding, and retaining delivery pilots and other operational staff. This role oversees the end-to-end acquisition process, including sourcing candidates, conducting interviews, coordinating assessments, and managing pre-employment documentation. The specialist monitors staffing needs, collaborates with operations and fleet management teams, and ensures that workforce levels match business demand. Day-to-day tasks include maintaining candidate pipelines, optimizing recruitment processes through data and technology tools, and supporting new team members through orientation and initial training. The role also involves reporting on acquisition metrics, recommending improvements, and contributing to a positive, inclusive workplace culture. Qualifications Experience in talent acquisition, recruitment, or field staffing, preferably within logistics, delivery services, or operations-focused environments. Strong organizational and coordination skills, including managing multiple hiring processes, candidate pipelines, and onboarding activities. Proficiency using digital tools and systems for recruitment, data tracking, and reporting; comfort working with technology-driven operations. Solid communication and interpersonal skills, with the ability to engage candidates and collaborate effectively with cross-functional teams. Ability to analyze staffing metrics, identify trends, and propose data-informed improvements to acquisition strategies. Demonstrated capability to work on-site in fast-paced operational settings and to handle time-sensitive staffing needs. Previous supervisory or team coordination experience is an advantage, especially in logistics or delivery operations. Bachelor’s degree in Business, Human Resources, Logistics, or a related field, or equivalent practical experience. Commitment to fair, non-discriminatory hiring practices and support for an inclusive, diverse workforce.

About Sokna <br>Egypt's First end-to-end funeral service dedicated to honoring the passing of your loved ones. Feel Safe. Feel SOKNA.<br>Job Summary<br>The Senior Telesales Specialist will be responsible for handling inbound and outbound leads, understanding customers’ needs, presenting suitable SOKNA services, handling objections, and closing sales. The role requires a strong sales mindset, excellent communication skills, empathy, and the ability to consistently achieve and exceed sales targets.<br>Key Responsibilities<br>Handle inbound and outbound calls with potential and existing customers. Contact and follow up with qualified leads to maximize conversion opportunities. Understand customers’ needs and recommend the most suitable SOKNA services and packages. Clearly explain SOKNA’s services, pricing, packages, and value proposition. Handle customer objections and concerns professionally and effectively. Close sales and ensure a smooth customer handover to the relevant teams. Achieve and exceed daily, weekly, and monthly sales targets and KPIs. Maintain accurate and updated customer information and sales activities on the CRM. Manage follow-ups and ensure no qualified lead is missed. Identify upselling and cross-selling opportunities when relevant to the customer’s needs. Build strong and professional relationships with customers. Coordinate with Operations, Customer Service, and other relevant teams to ensure a smooth customer journey. Monitor personal performance and identify opportunities for improvement. Provide regular feedback on customer needs, objections, market trends, and common sales challenges. Share successful sales techniques and best practices with junior team members. Support and guide junior Telesales team members when needed. Maintain a high level of professionalism, empathy, and confidentiality when dealing with customers. Ensure compliance with SOKNA’s sales processes, policies, and customer service standards.<br>Requirements<br>Bachelor’s degree in Business Administration, Marketing, Sales, or a related field is preferred.2–4 years of proven experience in Telesales, Inside Sales, Call Center Sales, or a similar sales role. Proven track record of achieving and exceeding sales targets. Strong experience in lead conversion and closing sales. Experience working with CRM systems. Excellent communication and active listening skills. Strong persuasion, negotiation, and objection-handling skills. Strong follow-up and relationship-building skills. Target-driven, proactive, and results-oriented. Ability to work under pressure in a fast-paced environment. Excellent Arabic communication skills. Good command of English is preferred. Strong customer-centric mindset with high empathy and professionalism.

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through inbound, outbound, back-office, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis services. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is consistently recognized by IAOP, INSIGHTS Middle East, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, CSR, sustainability, and DEI. Xceed is certified in COPC, multiple ISO standards, and information security, demonstrating strong commitment to quality, business continuity, and a responsible work environment.<br>Role Description The call center Quality Monitoring Specialist B1+ is a full-time, on-site role based in Cairo. The specialist is responsible for monitoring customer interactions across contact center channels, evaluating agent performance, and ensuring adherence to quality standards and procedures. Daily tasks include reviewing recorded calls, chats, and emails, documenting findings in quality reports, and providing clear, constructive feedback to enhance customer experience. The role involves identifying trends and recurring issues, recommending process improvements, and collaborating with team leaders and training staff to address performance gaps. The specialist also contributes to calibration sessions, supports compliance with internal policies and external guidelines, and helps maintain consistent service levels across the operation.<br>Qualifications<br> <br>Strong skills in Customer Support and Customer Service, with a focus on quality, empathy, and problem resolution. Effective Communication abilities, including clear verbal and written feedback and active listening. Experience working in Contact Centers, with understanding of call center workflows, KPIs, and quality standards. Good Computer Literacy, including proficiency in MS Office, quality monitoring tools, and CRM or contact center platforms. B1+ or higher proficiency in relevant working language(s), with the ability to analyze and evaluate customer interactions accurately. Attention to detail, analytical thinking, and ability to interpret performance data and quality metrics. Ability to work on-site in Cairo, collaborate within diverse teams, and adapt to fast-paced operational environments. Previous experience in quality assurance, coaching, or call center operations is an advantage; relevant education in business, communications, or a related field is preferred.

We are seeking a Mid-Senior Infosec / Compliance Specialist to lead and strengthen security, identity, governance, and compliance initiatives across cloud-native and enterprise environments. The role focuses on identity federation, access governance, Dev Sec Ops security controls, cloud security, and audit readiness while ensuring adherence to industry-recognized compliance frameworks and best practices.<br>The Key Responsibilities are:Architect enterprise Single Sign-On (SSO) solutions using Keycloak, SAML 2.0, and Open ID Connect (OIDC). Configure Microsoft Entra ID (Azure AD) and Google Cloud Identity as identity brokers. Establish centralized Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and Zero Trust security policies across all platform boundaries. Manage Git Hub Advanced Security (GHAS) initiatives, including enforcement of Dependabot alerts, secret scanning, static code analysis (Code QL/SAST), and branch protection rules. Implement portable secrets management and monitor service-to-service security mechanisms such as mutual TLS (m TLS) across Kubernetes cluster boundaries. Lead audit readiness activities, vulnerability scanning programs, and compliance enforcement initiatives for frameworks such as SOC 2 and ISO 27001. Collaborate with engineering, platform, and operations teams to ensure security controls are embedded throughout the software development lifecycle. Support continuous improvement of organizational security posture through governance, risk management, and compliance best practices.<br>Requirements Bachelor’s degree in Computer Science, Software Engineering, or a related field. Minimum 5 years of experience in Information Security, Identity and Access Management (IAM), Compliance, Dev Sec Ops, or a related field. Deep experience with Keycloak administration, realm configuration, user federation, and Identity Provider (IdP) mapping. Strong knowledge of Microsoft Entra ID enterprise applications and Google Identity Platform. Experience enforcing security policies across multi-tenant Kubernetes clusters and cloud boundaries. Familiarity with Git Hub Advanced Security and Dev Sec Ops automated tooling. Strong understanding of SAML 2.0, Open ID Connect (OIDC), identity federation, and authentication protocols. Experience implementing RBAC, MFA, Zero Trust architectures, and cloud security best practices. Knowledge of vulnerability management, audit readiness processes, and compliance frameworks such as SOC 2 and ISO 27001. Excellent analytical, problem-solving, and risk assessment skills. Excellent English communication skills. Ability to work effectively with cross-functional and globally distributed teams. Availability to work from 11:00 AM to 8:00 PM.

Company Description Data Flow Group is a global provider of specialized Primary Source Verification solutions, background screening, and immigration compliance services that help organizations mitigate risk and make informed decisions. The company combines high data security, advanced technology, rigorous processes, and qualified research analysts with a worldwide network of over 100,000 issuing authorities to verify credentials directly from primary sources. Data Flow adheres to leading regulatory standards, including JCI, ISO, and GDPR, ensuring trusted and compliant services. Headquartered in Dubai with offices across multiple regions, Data Flow serves clients in more than 200 countries with multilingual, locally tailored services. The company also collaborates with expert language partners to enhance its ability to process documents and certificates in various languages.<br>Role Description The Contact Center Specialist – English is a full-time, on-site role based in Giza. This role involves handling inbound and outbound calls, emails, and other customer interactions to support applicants and clients using Data Flow’s verification and compliance services. The specialist responds to inquiries, provides clear and accurate information, and guides customers through processes while adhering to contact center protocols and performance metrics. Daily responsibilities include using IVR and contact center systems, logging and updating records, escalating complex cases when needed, and ensuring service levels and quality standards are met. The role also requires collaborating with team members and supervisors to continuously improve customer satisfaction and operational efficiency.<br>Qualifications Strong contact center skills, including Contact Center Operations and IVR usage, with experience handling high volumes of customer interactions. Customer-focused abilities, including Customer Service and Customer Satisfaction, with a track record of resolving issues and maintaining positive relationships. Excellent Communication skills in English, both spoken and written, with the ability to explain complex information clearly and professionally. Good computer literacy and ability to work with CRM or ticketing systems, contact center software, and standard office applications. Attention to detail, strong organizational skills, and the ability to follow structured processes and compliance guidelines. Ability to work on-site in Giza on a full-time basis, including shifts if required by business needs. Previous experience in a contact center, customer service, or similar environment is preferred. Diploma or bachelor’s degree in any discipline is an advantage, or equivalent practical experience.

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.<br>noon’s mission: Every door, every day.<br>Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We are looking for a data-driven CRM Marketing Specialist with experience in customer relationship management and lifecycle marketing. The ideal candidate will be responsible for planning, executing, and optimizing CRM campaigns across push notifications (PNs), while leveraging customer segmentation and behavioral analysis to improve engagement, retention, and customer lifetime value.<br>What you’ll do: Plan, execute, and optimize CRM campaigns through Push Notifications (PNs) and other owned channels. Develop customer segmentation strategies based on behavioral, transactional, and demographic data. Build targeted customer journeys to improve acquisition, activation, retention, and reactivation. Analyze campaign performance and customer behavior to generate actionable insights and recommendations. Monitor and report on key CRM KPIs, including open rates, CTR, conversion, retention, repeat purchase, and revenue. Conduct A/B testing on messaging, timing, targeting, and creative to continuously improve campaign performance. Collaborate with Marketing, Product, Commercial, and Analytics teams to align CRM initiatives with business objectives. Ensure campaign quality through audience validation, QA, and performance monitoring. Identify customer trends and opportunities to personalize communications and improve the customer experience. Maintain CRM calendars and support automation initiatives to streamline campaign execution.<br>What you'll need:Bachelor’s degree in Marketing or a similar field.3-4 years of relevant experience Proficient in Arabic and English Excellent communication, reporting & presentation skills Being comfortable in a fast-paced, multi-tasked and high energy environment<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Company Description Alazaizy Group - العزايزي جروب is a diversified group of companies and factories that began operations in January 2010. The group started with Alazaizy for Supplies, specializing in the supply of building materials to major construction and real estate development companies in Egypt. Through reliable service and rapid response to client needs, Alazaizy quickly built strong partnerships and became a trusted success partner in large-scale real estate projects. The group continues to grow its presence in the construction and property sector, offering opportunities to contribute to significant developments in the local market. Role Description The Real Estate Specialist is a full-time, on-site role based in Qesm El Maadi. This role involves managing and promoting real property listings, coordinating viewings, and supporting clients through the property selection and transaction process. The specialist will work closely with real estate development and sales teams to identify client needs, present suitable options, and assist in negotiations. Daily tasks include maintaining accurate property records, following up with prospective and existing clients, and providing professional customer service. The role also requires staying informed about local market trends, project updates, and company offerings to effectively represent Alazaizy Group’s portfolio.<br>Key Responsibilities:<br>* Communicate with potential clients and understand their real estate needs.* Follow up on leads and convert them into successful sales opportunities.* Present suitable properties and investment opportunities to clients.* Manage and maintain strong relationships with clients throughout the sales process.* Achieve assigned monthly sales targets.* Maintain and update customer data regularly.* Coordinate with the team to ensure an excellent customer experience.<br>Requirements:<br>* Previous experience in Real Estate Sales or Real Estate Marketing.* Strong communication, negotiation, and persuasion skills.* Ability to achieve targets and work under pressure.* Presentable, ambitious, and customer-oriented personality.* Experience in lead follow-up and client relationship management is preferred.<br><br>المهام والمسؤوليات:<br>* التواصل مع العملاء وفهم احتياجاتهم العقارية.* متابعة العملاء وتحويل الـ Leads إلى فرص بيع فعلية.* تقديم المعلومات والعروض المناسبة للعملاء.* متابعة العملاء خلال جميع مراحل عملية البيع.* تحقيق التارجت الشهري المطلوب.* الحفاظ على قاعدة بيانات العملاء وتحديثها باستمرار.* التنسيق مع فريق العمل لضمان أفضل خدمة للعملاء.<br>الشروط المطلوبة:<br>* خبرة سابقة في مجال المبيعات أو التسويق العقاري.* مهارات قوية في التواصل والإقناع والتفاوض.* القدرة على تحقيق التارجت والعمل تحت ضغط.* شخصية لبقة وطموحة ولديها مهارات جيدة في التعامل مع العملاء.* يُفضل وجود خبرة في التعامل مع العملاء والمتابعة الهاتفية.

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company delivers inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services in 10 languages for government and commercial clients. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is widely recognized with multiple global outsourcing, sustainability, customer experience, and diversity, equity, and inclusion awards. Xceed maintains strong governance and operational excellence through international certifications including COPC and various ISO standards, reinforcing its commitment to quality and business continuity.<br>Role Description The Quality Monitoring Call Center Specialist GSM Mobile B-2 is a full-time, on-site role based in Cairo. This role focuses on monitoring and evaluating GSM mobile customer service calls to ensure adherence to quality standards, policies, and procedures. The specialist will conduct regular call audits, document findings, and provide clear feedback and coaching points to team leaders and agents to improve performance. Daily tasks include analyzing call data and trends, identifying areas for service enhancement, preparing quality reports, and collaborating with operations and training teams to implement corrective actions. The role also involves supporting continuous improvement initiatives, maintaining up-to-date knowledge of GSM mobile services, and contributing to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to review call data, identify trends, and support data-driven improvement actions. Candidates should possess Quality Control and Quality Assurance skills to ensure adherence to service standards and operational procedures. Candidates should possess Quality Auditing skills to conduct structured call evaluations and document objective performance assessments. Candidates should possess excellent Communication skills to deliver constructive feedback, collaborate with stakeholders, and prepare clear quality reports. Experience in call center operations, preferably in GSM mobile or telecommunications, is highly beneficial. Knowledge of quality frameworks or standards used in contact centers is an advantage. Proficiency in using call monitoring tools and MS Office applications (especially Excel and Power Point) is preferred. Relevant education in business, communications, or a related field, or equivalent practical experience in quality monitoring, is desirable.

Location: Remote<br><br>Employment Type: Full-Time<br><br>About The Role<br><br>We are looking for a creative and trend-focused Social Media Specialist to manage social media accounts for our clients.<br><br>We are looking for someone who understands what makes people stop scrolling, watch, engage, share, and follow.<br><br>This is not simply a content scheduling role. You will be responsible for developing social media strategies, creating engaging content concepts, identifying trends, and managing multiple client accounts.<br><br>Key Responsibilities<br><br>Manage multiple client social media accounts across platforms such as Instagram, Tik Tok, Facebook, and others Develop social media strategies based on each client's brand, audience, and objectives Create monthly content calendars and content plans Develop creative concepts for Reels, Tik Toks, Stories, posts, and other formats Identify viral trends and adapt them creatively to different brands Write engaging captions, hooks, and content concepts Research competitors, trends, audiences, and relevant topics Coordinate with designers, video editors, photographers, and other team members when required Monitor social media performance and engagement Analyze content performance and recommend improvements Stay up to date with changes in social media algorithms, trends, and platform features Develop content designed to increase reach, engagement, followers, and brand awareness Communicate with clients regarding content requirements, feedback, and approvals<br><br>Requirements<br><br>Requirements<br><br>Previous experience managing social media accounts for clients is required Previous experience working in a digital marketing, advertising, or social media agency is highly preferred Strong understanding of Instagram, Tik Tok, Facebook, and short-form video content Strong creative thinking and ability to generate original content ideas Excellent understanding of social media trends and viral content Strong copywriting and caption-writing skills Understanding of social media analytics and performance metrics Ability to manage multiple client accounts simultaneously Strong communication and organizational skills Excellent English communication skills A strong portfolio or examples of previous work are highly preferred<br><br>What We're Looking For<br><br>We want someone who doesn't simply ask:<br><br>"What should we post today?"<br><br>We want someone who thinks:<br><br>"What would make someone stop scrolling and share this?"<br><br>If you are constantly watching trends, analyzing content performance, and coming up with new ideas, we'd love to hear from you.<br><br>Benefits<br><br>Remote full-time position.<br><br>Opportunity to work with international clients and different industries.<br><br>Creative and fast-paced working environment.<br><br>Opportunity to grow within the company.

Job Overview We are looking for a detail-oriented and experienced French Quality Assurance Specialist to join our team. The successful candidate will be responsible for monitoring and evaluating customer interactions, ensuring compliance with established quality standards, and identifying opportunities to improve both employee performance and the overall customer experience. The ideal candidate will have strong French and English communication skills, excellent attention to detail, analytical thinking, and the ability to provide constructive feedback based on objective quality assessments. Key Responsibilities Monitor and evaluate customer interactions across different communication channels, including calls, emails, and chats. Conduct regular quality assessments based on established quality standards, procedures, and client requirements. Identify quality gaps, process issues, and recurring performance trends. Provide accurate, objective, and constructive feedback to employees based on quality evaluations. Prepare and maintain quality reports, scorecards, and performance records. Analyze quality data and identify opportunities for continuous improvement. Work closely with Operations, Training, and other relevant departments to address quality concerns. Participate in calibration sessions to ensure consistency and accuracy in the evaluation process. Ensure all evaluations are conducted fairly and in accordance with established quality guidelines. Escalate critical quality issues and recurring performance concerns when required. Support the implementation of quality improvement initiatives. Maintain a strong understanding of processes, policies, client requirements, and quality expectations. Contribute to improving customer experience and overall operational performance. Requirements Fluency in French, with excellent verbal and written communication skills. Good command of English, both written and spoken. Previous experience in Quality Assurance, Quality Control, Customer Service, Operations, or a related field is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to identify performance gaps and recommend practical improvement actions. Strong communication and interpersonal skills. Ability to deliver constructive feedback professionally. Strong organizational and time-management skills. Ability to work independently and effectively within a team. Good knowledge of Microsoft Office, particularly Excel and reporting tools. Preferred Qualifications Previous experience in a French-speaking customer service or contact center environment. Experience using quality monitoring tools and performance scorecards. Knowledge of customer experience and quality KPIs. Previous experience participating in calibration sessions and quality improvement initiatives. What We’re Looking For The ideal candidate is quality-focused, analytical, objective, and highly detail-oriented, with the ability to identify issues, communicate findings clearly, and contribute to continuous improvement. If you are passionate about quality, customer experience, and operational excellence, we would be happy to hear from you. Apply now and join our team.

Company Description IAN For Business Management is an innovative online recruitment platform that connects exceptional talent with businesses seeking skilled professionals. The company streamlines hiring by offering detailed, pre-screened candidate profiles that help employers quickly identify strong matches for their needs. IAN also empowers job seekers to build professional profiles that highlight their skills and experience, enabling meaningful connections with leading employers. Focused on simplifying hiring and supporting career growth, IAN combines technology, data, and human insight to improve recruitment outcomes for both companies and candidates. The team is committed to transforming traditional recruitment into a more efficient, transparent, and user-friendly experience. Role Description The Business Development Specialist is a full-time role responsible for expanding IAN For Business Management’s client base and strengthening relationships with existing partners. This hybrid position is based in 6th of October, with a mix of on-site collaboration and some work-from-home flexibility. Day-to-day activities include identifying and qualifying new business opportunities, conducting market research to understand client needs, and generating leads through calls, online outreach, and networking. The specialist will engage prospective clients, present IAN’s platform and services, manage the sales pipeline, and follow up to ensure successful onboarding. The role also involves working closely with internal teams to tailor solutions, provide responsive customer service, and contribute to ongoing improvement of business development strategies. • Experience in recruitment agencies is must Candidates should possess excellent communication skills, including clear presentation, negotiation, and relationship-building capabilities. Candidates should possess effective lead generation skills, with experience in prospecting, outreach, and managing a sales or opportunity pipeline. Candidates should possess market research skills to identify trends, understand client segments, and assess competitor offerings. Candidates should possess customer service skills, demonstrating responsiveness, professionalism, and a focus on client satisfaction and retention. Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience. Proven experience in business development, sales, or account management, preferably in recruitment, HR tech, or related services. Comfort with digital tools and CRM systems, and the ability to work both independently and collaboratively in a hybrid environment. Strong organizational skills, attention to detail, and a goal-oriented mindset with the ability to meet targets and deadlines.

KGDR Consultants is seeking an experienced Senior Cost & Planning Specialist with a strong background in real estate development and construction projects. This role will primarily focus on cost control, budgeting, forecasting, and financial performance, while also supporting project planning and schedule analysis. Key Responsibilities:Develop, maintain, and monitor project budgets, cost plans, and forecasts Track actual costs, commitments, accruals, and projected final costs Prepare cost reports and provide clear analysis of budget performance and variances Monitor project expenditures against approved budgets and identify potential cost overruns Support cash flow forecasting and project financial planning Review contractor and consultant invoices, payment applications, variations, and change orders Evaluate the cost impact of scope changes, schedule changes, and project risks Maintain cost control logs, commitments, forecasts, and change management records Support procurement activities through bid analysis, cost comparisons, and commercial evaluations Prepare monthly cost reports, dashboards, and management presentations Coordinate with project managers, consultants, contractors, procurement, finance, and other project stakeholders Review project schedules and monitor progress against key milestones Support schedule updates, progress measurement, and identification of potential delays Analyze the relationship between project schedule, progress, and cost performance Assist with project controls reporting across multiple real estate projects Maintain accurate project controls data and ensure consistency across cost and planning systems Qualifications:Bachelor’s degree in Engineering, Construction Management, Quantity Surveying, or a related field Strong professional experience in cost control and project controls within real estate development or construction Demonstrated experience managing project budgets, forecasting, cost reporting, commitments, variations, and change orders Working knowledge of project planning and scheduling principles Experience supporting large-scale residential, commercial, mixed-use, hospitality, or other real estate developments preferred Strong Excel and reporting skills Experience with Primavera P6, Microsoft Project, or similar planning tools is preferred Experience with ERP, cost management, or project controls systems is an advantage Strong analytical and problem-solving skills Excellent attention to detail Strong written and spoken English Ability to communicate financial and project information clearly to both technical and non-technical stakeholders The ideal candidate will have a strong cost management foundation with enough planning and scheduling experience to understand how project progress, schedule changes, and delays impact overall project cost and financial performance.

Company Description TACTICS Studios® is a 360° digital marketing creative studio founded in Egypt in 2016 to help ambitious brands grow through strategy, creativity, media, and performance. The studio has evolved into a regional digital growth partner, serving clients across Egypt, the Gulf, and the wider MENA market. It works with real estate developers, e-commerce platforms, startups, and established businesses, delivering end-to-end digital marketing solutions that build brands, generate qualified leads, and drive measurable results. The team combines bold ideas with smart data to create campaigns that are visually compelling and strategically effective, focusing on metrics such as engagement, conversions, digital visibility, and return on ad spend. TACTICS Studios® acts as a creative team, digital partner, project manager, and growth driver for its clients. Role Description The Digital Marketing Specialist is a full-time, on-site role based in Cairo. This role involves planning, executing, and optimizing digital marketing campaigns across channels such as social media, search, and display to support client brand awareness and performance goals. Day-to-day responsibilities include managing social media accounts, monitoring web analytics, tracking campaign performance, and preparing reports with actionable insights. The specialist collaborates with creative, content, and account teams to develop targeted online marketing strategies, refine audience segmentation, and improve campaign ROI. The role also includes staying current with digital trends, testing new tools and formats, and contributing to overall digital strategy recommendations for clients. Qualifications Strong skills in Digital Marketing and Online Marketing, with the ability to plan and execute multi-channel campaigns. Experience in Social Media Marketing, including content coordination, community management, and paid social optimization. Proficiency in Web Analytics tools and methods for measuring performance, tracking user behavior, and deriving insights. Excellent Communication skills, with the ability to collaborate across teams and present findings clearly to stakeholders. Familiarity with SEO basics, performance marketing concepts, and A/B testing is beneficial. Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience. Hands-on experience with major ad platforms (e.g., Meta, Google Ads) and social media management tools is an advantage. Detail-oriented, data-driven, and able to work in a fast-paced, creative agency environment.

About Switchable IT Solutions<br><br>Switchable IT Solutions is a growing technology company providing business and IT solutions, including ERP & Odoo, software development, cybersecurity, IT infrastructure, network solutions, and digital transformation services.<br><br>Following our recent rebranding, we are looking for a Marketing & Brand Growth Specialist to help us build and grow the Switchable brand from the ground up.<br><br>This is not just a social media role. You will be responsible for helping establish our brand presence, developing our marketing strategy, creating valuable content, and building the foundation for B2B lead generation.<br><br>What You’ll Do<br><br>- Lead the marketing rollout of the new Switchable IT Solutions brand.<br>- Develop and execute our marketing and content strategy.<br>- Build and manage our presence across Linked In, Facebook, Instagram, and other relevant channels.<br>- Create engaging content that communicates our services, expertise, projects, and solutions.<br>- Work closely with the Founder and technical team to turn technical knowledge and real projects into valuable marketing content.<br>- Develop case studies, company presentations, brochures, service materials, and other marketing assets.<br>- Manage and improve website content and support our SEO efforts.<br>- Research target industries, competitors, customers, and market opportunities.<br>- Plan, launch, and optimize digital marketing campaigns, including Meta Ads and Google Ads.<br>- Track marketing performance and use data to improve campaigns and results.<br>- Work closely with the sales team to support B2B lead generation and lead nurturing.<br>- Monitor marketing KPIs and prepare regular performance reports.<br>- Continuously identify new marketing opportunities and channels for growth.<br><br>What We’re Looking For<br><br>- 1–3 years of experience in Marketing, Digital Marketing, Brand Marketing, B2B Marketing, or a related field.<br>- Good understanding of B2B marketing and lead generation.<br>- Strong English communication and copywriting skills.<br>- Good knowledge of Linked In and social media marketing.<br>- Practical experience with Meta Ads and Google Ads.<br>- Basic understanding of SEO and marketing analytics.<br>- Experience with Canva, Figma, or similar design tools.<br>- Strong research, communication, and organizational skills.<br>- Ability to understand technical products and translate them into simple and engaging content.<br>- Strong ownership, initiative, and problem-solving skills.<br>- Ability to work independently and take responsibility for projects from idea to execution.<br><br>Nice to Have<br><br>Experience in one or more of the following:<br><br>- IT / Software<br>- ERP / Odoo<br>- Saa S<br>- Cybersecurity<br>- Healthcare Technology<br>- B2B Technology Services<br>- Digital Transformation<br><br><br>Location: Alexandria, Egypt<br>Employment Type: Full-time<br>Salary: Competitive, based on experience and capabilities<br><br>To apply, please submit your CV. Portfolio or examples of previous marketing campaigns/content are highly appreciated.

About Sokna <br>Egypt's First end-to-end funeral service dedicated to honoring the passing of your loved ones. Feel Safe. Feel SOKNA.<br>Job Summary<br>The Senior Telesales Specialist will be responsible for handling inbound and outbound leads, understanding customers’ needs, presenting suitable SOKNA services, handling objections, and closing sales. The role requires a strong sales mindset, excellent communication skills, empathy, and the ability to consistently achieve and exceed sales targets.<br>Key Responsibilities<br>Handle inbound and outbound calls with potential and existing customers. Contact and follow up with qualified leads to maximize conversion opportunities. Understand customers’ needs and recommend the most suitable SOKNA services and packages. Clearly explain SOKNA’s services, pricing, packages, and value proposition. Handle customer objections and concerns professionally and effectively. Close sales and ensure a smooth customer handover to the relevant teams. Achieve and exceed daily, weekly, and monthly sales targets and KPIs. Maintain accurate and updated customer information and sales activities on the CRM. Manage follow-ups and ensure no qualified lead is missed. Identify upselling and cross-selling opportunities when relevant to the customer’s needs. Build strong and professional relationships with customers. Coordinate with Operations, Customer Service, and other relevant teams to ensure a smooth customer journey. Monitor personal performance and identify opportunities for improvement. Provide regular feedback on customer needs, objections, market trends, and common sales challenges. Share successful sales techniques and best practices with junior team members. Support and guide junior Telesales team members when needed. Maintain a high level of professionalism, empathy, and confidentiality when dealing with customers. Ensure compliance with SOKNA’s sales processes, policies, and customer service standards.<br>Requirements<br>Bachelor’s degree in Business Administration, Marketing, Sales, or a related field is preferred.2–4 years of proven experience in Telesales, Inside Sales, Call Center Sales, or a similar sales role. Proven track record of achieving and exceeding sales targets. Strong experience in lead conversion and closing sales. Experience working with CRM systems. Excellent communication and active listening skills. Strong persuasion, negotiation, and objection-handling skills. Strong follow-up and relationship-building skills. Target-driven, proactive, and results-oriented. Ability to work under pressure in a fast-paced environment. Excellent Arabic communication skills. Good command of English is preferred. Strong customer-centric mindset with high empathy and professionalism.

Company Description Adwat Information Technology (Adwat IT) is a leading technology solutions provider in KSA, now expanding its expertise to the Egyptian market. The company delivers end-to-end digital transformation services, including infrastructure, data center solutions, storage, networking, information security, IP telephony, and customized software development. Adwat IT focuses on medium-scale projects, offering modern tools and technologies at competitive prices without compromising quality. The organization is driven by a vision of global recognition through excellence in execution, strong technical expertise, and efficient, data-driven processes. A collaborative culture, diverse skill sets, and structured quality management enable Adwat IT to consistently deliver high-performing digital products and services. Role Description The Merchandise Specialist is a full-time, hybrid role based in Alexandria, Egypt, with some flexibility for working from home. In this role, the specialist will manage and organize product assortments, ensure accurate and appealing presentation of merchandise across digital and physical channels, and coordinate inventory updates with relevant teams. Daily tasks include tracking product availability, aligning merchandise displays with marketing campaigns, and supporting sales initiatives through effective product placement and information. The specialist will work closely with sales, marketing, and customer service teams to maintain up-to-date product catalogs, gather feedback on customer preferences, and help optimize the overall merchandising strategy. This role also involves maintaining organized records, monitoring performance metrics for key product lines, and suggesting improvements based on data and customer insights. Qualifications Candidates should possess strong Interpersonal Skills and Customer Service abilities to collaborate effectively with internal teams and support customer-facing activities. Candidates should possess solid Communication skills to convey product information clearly and coordinate merchandising plans across departments. Candidates should possess Sales-related skills, such as understanding product positioning and supporting promotional activities that drive revenue. Candidates should possess Organization Skills to manage product data, maintain accurate inventory records, and handle multiple merchandising tasks simultaneously. Experience in retail, e-commerce, or technology product merchandising is beneficial. Ability to work in a hybrid environment, balancing on-site collaboration in Alexandria with remote tasks. Proficiency with basic office software (e.g., spreadsheets, presentation tools) and familiarity with inventory or catalog management systems is preferred. A diploma or bachelor’s degree in business, marketing, or a related field is an advantage.