Computer Technician Jobs - Cairo Egypt

Sales Engineer Packaging Machines and Material Brief Sales Engineer of Industrial Processing & Packaging Solutions of our first-class European partners:Packaging Machines & Material Processing Machines Markets: Dairy, Food, Beverage, Home care, Personal Care, Lube Oil, Chemicals. Key Duties Present, promote, and sell industrial packaging machinery & material to existing and prospective customers. Generate new inquiries through regular sales visits & calls to existing and prospective customers. Implement the companys sales and marketing plans and strategies. Follow-up on with the customer support & service team on the after-sales topics to ensure the customers satisfaction. Establish, develop, and maintain positive, long-term relationships with customers & suppliers. Manage orders and projects till successful accomplishment. Participate in exhibitions and sales seminars inside and outside Egypt. Explore new sales opportunities of new products & markets based on the market needs & the company strategy. Write professional emails, visit reports, and market reports in English. Key Requirements Bachelors degree in mechanical, Electrical, Mechatronics, or Industrial Engineering Minimum of 5years of experience in selling Packaging/Processing Machinery, or other Industrial equipment. Excellent Sales skills supported by a good technical & commercial background Excellent English and Arabic verbal and writing skills. Excellent interpersonal, communication, and presentation skills Ready to travel locally and abroad. Hard worker and self-motivated Dynamic with high sense of responsibility Organized & detail oriented. Able to work efficiently and set priorities Professional appearance and behavior Autonomous Team Player High work ethics Looking for stability & ready to commit for a minimum no. of years Own a car and driving license Good computer skills and proficiency in MS Office This position provides you the opportunity to collaborate with industry-leading machinery suppliers, as well as the top local & multinational producers in Egypt across the above-mentioned markets, all within a supportive and family-oriented work environment! UD United Distributors is a leading and well-established agency & service firm in Egypt with over 40 years of experience. UD has built a strong name and reputation in the Egyptian market. As providers of top quality solutions and services, commitment and integrity are at the core of our values. At the UD family, the employees are the most precious asset. Our Partners are first-class manufacturers and market leaders in their respective industries.

As a Citrix Administrator/Consultant at Müller's Solutions, you will be responsible for the design, implementation, and management of our Citrix environments. This role requires a deep understanding of Citrix infrastructure and various related technologies to deliver a reliable virtual desktop experience to our users. You will also provide expert guidance and support on all Citrix-related projects and issues, ensuring optimal performance and user satisfaction.<br><br> Key Responsibilities:<br><br>Strong experience in managing, configuring, and troubleshooting Citrix environments (Xen App/Xen Desktop, Citrix Cloud, Citrix Virtual Apps & Desktops) Knowledge of Citrix ADC (Net Scaler) and related load-balancing solutions Manage user profiles, applications, and security policies within the Citrix infrastructure Troubleshoot and resolve Citrix-related issues, providing timely support to end-users Monitor performance and usage statistics, optimizing the environment for efficient resource use Implement and maintain security measures, including access controls and encryption protocols Collaborate with IT teams to integrate Citrix solutions with existing infrastructures Document system configurations, processes, and user guides for knowledge sharing Stay current on Citrix technologies and industry trends, providing recommendations for improvements Expertise in Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V) Knowledge of Citrix ADC (Net Scaler) and related load-balancing solutions Experience in managing Citrix licensing, performing health checks, and ensuring compliance Skilled in planning and executing regular upgrades, patches, and environment optimizations<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field3-5 years of experience in Citrix administration or a related role Strong knowledge of Citrix Virtual Apps and Desktops and Citrix networking products (Net Scaler, ADC) Proficient in Windows Server and Active Directory management Experience with virtualization technologies, particularly relevant to virtual desktop infrastructure (VDI) Solid understanding of networking principles and protocols Relevant Citrix certifications (e.g., CCA-V, CCP-V) are highly desirable<br><br>Preferred Qualifications:<br><br>Experience with Power Shell for automating administrative tasks Knowledge of monitoring tools to ensure performance and availability of Citrix environments Proven ability to work collaboratively in a team environment and communicate effectively with stakeholders Experience in project management and implementation of Citrix solutions in enterprise environments Strong problem-solving skills and attention to detail<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

About the Company:We are building a trusted secondary marketplace platform that connects buyers and sellers through a seamless, secure, and transparent experience. <br>Position Overview:We are seeking an experienced and entrepreneurial Product Manager to lead the development and growth of our marketplace platform. The ideal candidate will own the product strategy, roadmap, and execution while working closely with developers, design, marketing, and operations.<br>This role requires a strong understanding of marketplace dynamics, user behavior, trust and safety mechanisms, digital product development, and growth strategies.<br>Key Responsibilities:Product Strategy & Vision Define and execute the product vision aligned with business objectives. Develop and maintain the product roadmap based on customer needs, market opportunities, and business priorities. Identify growth opportunities and innovative features to enhance platform engagement and monetization. Analyze competitor platforms and emerging marketplace trends. Product Development Translate business requirements into detailed product specifications and user stories. Collaborate with UX/UI designers to create intuitive user experiences. Work closely with engineering teams throughout the development lifecycle. Prioritize features, enhancements, and bug fixes based on impact and effort. Marketplace Growth Improve buyer and seller acquisition, engagement, and retention. Optimize listing creation, search experience, user onboarding, and transaction journeys. Develop features that increase marketplace liquidity and transaction success rates. Monitor conversion funnels and identify optimization opportunities. Trust & Safety Design and improve user verification processes. Develop reputation and rating systems. Enhance fraud prevention mechanisms and moderation workflows. Implement features that build trust between buyers and sellers. Data & Analytics Define and track key product KPIs. Analyze user behavior using analytics tools. Conduct A/B testing and experimentation. Generate actionable insights to improve platform performance. Stakeholder Management Collaborate with Marketing, Customer Support, Operations, Sales, and Technology teams. Present product updates and recommendations to leadership. Gather feedback from customers and internal stakeholders.<br>Qualifications:Education Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or related field. Experience4+ years of Product Management experience. Experience managing digital platforms, marketplaces, e-commerce, or classified platforms. Proven experience launching and scaling customer-facing products. Experience working in Agile environments. Technical Knowledge Product lifecycle management. User experience and customer journey mapping. Product analytics and experimentation. API integrations and platform ecosystems. Mobile and web product development. Preferred Experience Marketplace platforms. Classified advertising platforms. Trust & Safety products. Fin Tech or payment integrations. Subscription and advertising monetization models.

Muller's Solutions is seeking a highly skilled Service Now Developer (Remediation & Testing) to join our team and support Service Now transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in Service Now development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the Service Now platform.<br><br>Key Responsibilities:<br><br> Perform remediation activities on existing Service Now implementations, including fixing defects, resolving technical issues, and optimizing configurations. Develop, customize, and maintain Service Now applications, workflows, and integrations. Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). Identify, troubleshoot, and resolve application defects and performance issues. Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. Develop and maintain test plans, test cases, and test scripts. Support Service Now upgrade testing and ensure compatibility with new releases. Perform root cause analysis and implement corrective actions for recurring issues. Ensure adherence to Service Now development best practices and governance standards. Prepare technical documentation and provide knowledge transfer to support teams<br><br>Requirements<br><br>Required Qualifications:<br><br> Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of hands-on experience in Service Now development and administration. Strong experience with Service Now scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Experience with remediation activities, defect fixing, and troubleshooting within the Service Now platform. Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. Experience with Service Now upgrades and release testing. Knowledge of Java Script, REST/SOAP APIs, and integration technologies. Familiarity with Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. <br><br>Preferred Qualifications:<br><br> Service Now Certified System Administrator (CSA). Service Now Certified Application Developer (CAD). Experience with ITSM, ITOM, HRSD, or CSM modules. Experience with automated testing tools such as ATF (Automated Test Framework) within Service Now. Previous experience in large-scale Service Now implementation or transformation projects. <br><br>Key Skills:<br><br> Service Now Development Remediation & Defect Resolution Testing & Quality Assurance Service Now ATF Java Script REST/SOAP APIs Flow Designer Upgrade Testing Troubleshooting & Root Cause Analysis Agile/Scrum

About the Role We are seeking an experienced Senior Java Developer to design, develop, and maintain highly scalable, cloud-native applications using Java and Spring. In this role, you will bring hands-on expertise across the full software lifecycle-design, architecture, and development-to build robust solutions that power our platform. You will play a key part in shaping technical direction, modernizing legacy systems, and driving forward an ambitious digital transformation initiative, all while helping grow the engineering talent around you. Responsibilities Contribute to architecture and design decisions -Actively participate in defining solution architecture, evaluating trade-offs, and making sound technical design decisions that align with business goals. Develop well-tested, high-quality solutions -Design and implement reliable, maintainable features backed by comprehensive automated testing to ensure production-grade quality. Drive digital transformation and modernization -Contribute to a strategic digital transformation program, revamping and re-architecting legacy systems into modern, cloud-native solutions. Mentor and support junior developers -Provide technical guidance, conduct code reviews, and foster the professional growth of junior team members through coaching and knowledge sharing. Qualifications University Degree Computer Science / Engineering.5 -7 years of experience in software development Desirable Qualifications Java & Spring Boot - Strong, hands-on proficiency in Java and the Spring Boot framework for building enterprise-grade applications. Architecture & design patterns - Practical experience applying architectural styles and patterns such as Clean Architecture, Hexagonal Architecture, Event-Driven Architecture, Domain-Driven Design (DDD), and Test-Driven Development (TDD). Microservices - Hands-on experience designing, building, and operating microservices-based systems. Databases, messaging & caching - Hands-on experience with relational and/or NoSQL databases, messaging systems (e.g., Kafka, Rabbit MQ), and caching solutions (e.g., Redis). API design -Hands-on experience designing well-structured, robust APIs (e.g., REST and/or g RPC), with attention to versioning, security, and documentation. Automated testing - Proficiency writing well-tested code using JUnit and Mockito, following test automation best practices. Containerization & orchestration - Familiarity with Docker and Kubernetes for packaging and deploying cloud-native workloads. CI/CD & Dev Ops (recommended) - Experience with CI/CD pipelines and automation tooling (e.g., Jenkins, Git Lab CI, Git Hub Actions) to support continuous delivery. Version control & collaboration (recommended) - Proficiency with Git and collaborative development workflows.

We are seeking a Certified Genesys Cloud Engineer to design, implement, configure, and support Genesys Cloud CX contact center platform. The ideal candidate will have hands-on experience administering Genesys Cloud, building IVR/routing flows, integrating with business systems, and ensuring platform reliability, security, and performance across voice, chat, and digital channels. This role works closely with IT, Contact Center Operations, and vendor partners to deliver a seamless customer and agent experience.<br>Key Responsibilities Design, configure, and maintain Genesys Cloud CX architecture, including ACD routing, IVR flows, queues, skills, and call flows using Architect. Administer user management, roles, permissions, and divisions within the Genesys Cloud platform. Develop and maintain integrations between Genesys Cloud and CRM, WFM, and other enterprise systems (e.g., via APIs, webhooks, or data actions). Monitor platform performance, troubleshoot incidents, and perform root-cause analysis for voice, chat, email, and digital channel issues. Support omnichannel deployments, including voice, chat, SMS, email, and social messaging channels. Implement and maintain IVR self-service flows, callback features, and outbound dialing campaigns. Collaborate with Contact Center Operations to translate business requirements into technical configurations. Manage Genesys Cloud release updates, testing new features, and assessing impact prior to production rollout. Maintain technical documentation for configurations, integrations, and standard operating procedures. Ensure compliance with data security, call recording, and quality monitoring policies relevant to Saudi Arabia regulatory requirements. Provide Tier 2/3 support and act as an escalation point for Genesys-related incidents. Partner with vendors and Genesys support for issue resolution and platform roadmap planning.<br>Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.3–5 years of experience working with contact center technologies, with at least 1–2 years of direct, hands-on Genesys Cloud experience. Genesys Cloud Certified Professional (GCP) is a must Demonstrated experience building and maintaining IVR/call flows using Genesys Cloud Architect. Working knowledge of SIP, Web RTC, telephony trunking, and PSTN/carrier integration concepts. Experience with REST APIs, webhooks, and data actions for third-party system integration. Familiarity with WFM, CRM, or ticketing system integrations (e.g., Salesforce, Microsoft Dynamics, Service Now). Solid understanding of contact center KPIs (AHT, SLA, occupancy, abandonment rate) and how platform configuration affects them. Strong analytical and troubleshooting skills, with the ability to diagnose platform and call-flow issues independently.

???? Remote | Unpaid Internship | Flexible Hours<br>AI Engineer Intern (AI Features & Agent Development)<br>We’re looking for AI-focused students and aspiring engineers who want hands-on startup experience building real AI features and AI agents used in a live product environment.<br>This internship is designed for people who want practical experience, ownership, mentorship, and the opportunity to build an impressive portfolio of real-world AI projects.<br>⸻<br>What You’ll Work On<br>AI Features Development<br>Contribute to the development and improvement of AI-powered features such as:<br>• AI Planner<br>• AI Smart Matching<br>• AI Listing Assistant<br>• AI Smart Negotiator<br>• AI Smart Responder<br>• AI Trade-Up Agent<br>• AI Swap Chain Engine<br>• Recommendation Systems<br>• Search & Discovery Features<br>⸻<br>AI Agent Development<br>Help design and build future AI agents capable of assisting users with:<br>• Creating listings<br>• Managing inventory<br>• Finding deals<br>• Finding swap opportunities<br>• Negotiating offers<br>• Answering questions<br>• Building trading plans<br>• Recommending actions<br>• Coordinating transactions<br>• Automating marketplace activities<br>⸻<br>AI Research & Experimentation<br>• Test AI models and frameworks<br>• Improve prompts and workflows<br>• Experiment with agent architectures<br>• Explore automation opportunities<br>• Evaluate AI output quality<br>• Research emerging AI tools and technologies<br>⸻<br>Requirements<br>• Student or recent graduate in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or related fields<br>• Basic understanding of AI, LLMs, or machine learning concepts<br>• Familiarity with Python is preferred<br>• Experience with Open AI, Claude, Gemini, Lang Chain, Crew AI, Auto Gen, or similar tools is a plus<br>• Strong curiosity and willingness to learn<br>• Good problem-solving skills<br>• Ability to work independently in a startup environment<br>• Minimum commitment of 8–10 hours per week<br>⸻<br>What You’ll Gain<br>• Real startup experience building AI products<br>• Hands-on experience with modern AI technologies<br>• Opportunity to contribute to production AI systems<br>• Mentorship and practical learning<br>• Portfolio projects you can showcase to future employers<br>• Exposure to product development, marketplaces, and AI-driven business models<br>• Internship Certificate upon successful completion<br>• Linked In Recommendation based on performance<br>• Opportunity for future leadership, paid, or equity-based roles as the company grows<br>⸻<br>Additional Information<br>• 100% Remote<br>• Flexible Schedule<br>• Unpaid Internship<br>• Designed for students and early-career engineers who want real-world AI experience beyond academic projects<br>• Work directly with startup founders and product teams while helping shape the future of AI-powered marketplaces

We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.<br><br>Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers' loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.<br><br>Our People is our Brand - Developing seamless loyalty solutions is only possible when we've got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.<br><br>About The Role:<br><br>Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department.<br><br>As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.<br><br>In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.<br><br>To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.<br><br>Key Duties & Responsibilities:<br><br>Monitor applications and production systems. Troubleshoot and resolve technical issues. Analyze logs and database records. Support APIs, integrations, and scheduled jobs. Perform SQL queries and database investigations. Escalate and follow up on complex issues. Prepare incident and root cause analysis (RCA) reports. Coordinate with internal teams and clients. Maintain technical documentation<br><br>Requirements<br><br>Bachelor's degree in Computer Science, IT, or related field. 1-2 years of experience in Technical/Application Support. Good knowledge of SQL Server and database troubleshooting. Experience with REST APIs and Postman. Understanding of Windows environments. Knowledge of HTTP, JSON, XML, and system integrations. Strong troubleshooting, analytical, and communication skills

Company Description Saudi German Hospital – Egypt is part of the Saudi German Hospitals Group, As a tertiary care hospital, SGH–Egypt aims to be a premier healthcare destination and an employer of choice, attracting top medical and allied health talent. The hospital provides a comprehensive range of medical services across specialties, sub-specialties, and critical care units. All services are delivered in line with international healthcare standards, offering a professional environment for career growth and development. Role Description This is a full-time, on-site Laboratory Specialist role based in Cairo. The Laboratory Specialist will perform routine and specialized laboratory tests in areas such as hematology, biochemistry, microbiology, and immunology, following established protocols and safety standards. The role involves operating, calibrating, and maintaining laboratory equipment, ensuring accurate and timely analysis of patient samples, and documenting results in the hospital information systems. The Laboratory Specialist will participate in internal quality control and external quality assurance programs, troubleshoot testing issues, and promptly report abnormal or critical results to the clinical team. The position also includes collaborating with physicians and nurses, maintaining a clean and safe work environment, adhering to infection control policies, and supporting training of new team members or interns as needed. Qualifications Proficiency in core Laboratory Skills and Laboratory Medicine, including specimen collection, handling, processing, and interpretation of test results. Hands-on experience with Laboratory Equipment, including operation, calibration, basic maintenance, and troubleshooting of analyzers and instruments. Strong Analytical Skills to evaluate test data, identify discrepancies, and provide accurate and reliable results within required turnaround times. Knowledge of and commitment to Quality Control practices, including participation in internal and external quality assurance programs and adherence to standard operating procedures. Bachelor’s degree in Medicine & surgery and master degree of Clinical Pathology from one of reputitive egyptain universities and valid professional license/registration as required by local regulations. Previous experience in a hospital or accredited clinical laboratory setting, preferably in a tertiary care or high-volume environment. Familiarity with laboratory information systems (LIS), electronic medical records, and basic computer skills. Strong attention to detail, adherence to safety and infection control standards, and the ability to work in shifts, including nights, weekends, and holidays if required. Effective communication and teamwork skills,

Company Description Sutherland Healthcare Solutions is part of an experience-led digital transformation company focused on optimizing healthcare’s financial and clinical performance through analytics-driven business process and technology solutions. For over 35 years, Sutherland has partnered with global clients to deliver measurable results, accelerate growth, and enhance customer and employee experiences. The organization leverages proprietary AI-based products, platforms, and automation built on robust intellectual property. Team members work in a globally connected, collaborative environment known as “One Sutherland,” where operational excellence and cultural alignment are highly valued. Sutherland is committed to creating human-centered digital experiences that improve outcomes for clients and their customers.<br>Role Description This is a full-time, on-site Customer Service Sales Specialist role based in Cairo, Egypt. The specialist will handle inbound and outbound customer interactions, responding to inquiries, resolving issues, and identifying opportunities to recommend appropriate products or services. Daily responsibilities include managing calls and other communication channels, following established scripts and guidelines, and documenting all customer interactions accurately in internal systems. The role involves meeting or exceeding sales and service targets, contributing to customer retention, and ensuring a positive, consistent experience in every interaction. The specialist will collaborate with team members and supervisors, participate in training and coaching sessions, and provide feedback to improve processes and customer satisfaction.<br>Qualifications<br> Strong customer service capabilities, including Customer Service, Customer Support, and Customer Satisfaction skills. Ability to deliver a high-quality Customer Experience, with a focus on empathy, active listening, and problem-solving. Professional Phone Etiquette and clear, polite communication across voice and digital channels. Proven aptitude for sales, including upselling, cross-selling, and closing opportunities in a service-oriented environment. Fluency in English; additional language skills are a plus, depending on business needs. Comfort working with CRM systems and basic computer applications, with strong attention to detail and data accuracy. Ability to work in a fast-paced, target-driven environment, managing time and priorities effectively. High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an advantage. Prior experience in a call center, customer service, or sales role, ideally in healthcare or related industries, is preferred but not always required.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Back End Developer"<br>Job purpose:To design, develop, maintain, and enhance the organization’s settlement platform by delivering reliable, secure, and scalable Java-based solutions that ensure accurate financial transaction processing, reconciliation, and settlement operations. The role is responsible for supporting business continuity, improving system performance, and contributing to the ongoing evolution of critical payment infrastructure in alignment with operational and regulatory requirements<br>Responsibilities:<br>Ensure high code quality, maintainability, and adherence to engineering standards across services Contribute to architectural decisions, including microservices design, API contracts, and system integrations Collaborate with cross-functional teams (product, QA, Dev Ops) to deliver reliable and performant solutions Proactively identify system bottlenecks, performance issues, and drive optimization initiatives Ensure compliance with security, regulatory, and data protection standards relevant to fintech systems Support production stability by contributing to incident resolution, root cause analysis, and continuous improvement<br>Qualifications:<br>2–3 years in backend development using Java Bachelor’s degree in computer science, Software Engineering, or related field. Java (Spring Boot / Spring Framework) RESTful API design and integration Microservices architecture Relational databases (e.g., Postgre SQL, MySQL) Version control (Git) Basic understanding of distributed systems<br>Preferred Messaging systems (Kafka, Rabbit MQ) Cloud platforms (AWS / Azure) Containerization (Docker, Kubernetes) CI/CD pipelines<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Summary Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan on the side projects aimed to enhance and raise the technical awareness of our existing and potential merchants. Additionally, the role involves assisting in the product awareness journey, managing assigned internal roles, completing side projects to enhance integration experience, product awareness, or merchant onboarding journey, and engaging in activities/processes to enhance the work environment for other teams.<br>Essential Functions Maintain merchant / partner technical solution articles & guides. Report, track/follow up and escalate recurring technical issues. Coordinate with merchants to provide appropriate feedback on issues. Perform necessary tests on merchant websites or plugins to ensure proper functioning. Monitors, plans and assigned shifts and helps the Integration Support Engineers in multiple locations. Assist in the product awareness journey and identify needs. Manage the assigned internal roles for the team given by the line manager. Finish any side project given by the line manager related to enhancing the integration experience, product awareness, or merchant onboarding journey. Engage in activities/processes initiated by the line manager to enhance the work environment for other teams. Adhere to team values and routines and perform any tasks and duties as assigned by the line manager.<br>Competencies Software Development knowledge in PHP (Preferably well versed with Laravel or Codeigniter framework) and Java. Strong understanding of web-based applications and technologies Good knowledge of e-commerce platforms – Magento, Open Cart, Woo Commerce etc Knowledge in using issue tracking tools like Fresh Desk, Redmine, etc Knowledge in using version control systems like Git, SVN etc Excellent oral and written communication skills in English. Prior experience working in distribution teams, that operate 24 x 7 x 365Passion to deal with customers Comfortable working remotely with minimal supervision Objective driven with strong work values to finish the daily work assigned<br>Preferred Education and Experience A BS Degree in Computer Science or an equivalent discipline Software Development Internship experience Good English & Arabic language skills.

Senior Quality Assurance Test Engineer (Microsoft Dynamics & CRM testing)<br>Job Summary<br>We are seeking a detail-oriented and experienced Software Test Engineer with hands-on experience in testing CRM (Customer Relationship Management) applications, Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the quality, reliability, and performance of CRM solutions through comprehensive testing activities, including functional, integration, regression, API, and user acceptance testing.<br>The candidate should possess a strong understanding of CRM business processes, customer lifecycle management, sales and service workflows, and be able to work closely with business users, developers, and project stakeholders to deliver high-quality solutions.<br>Key Responsibilities<br>Analyze business, functional, and technical requirements related to Microsoft Dynamics CRM solutions. Design, develop, and execute detailed test plans, test cases, and test scenarios. Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT). Validate CRM modules including Leads, Opportunities, Accounts, Contacts, Activities, Cases, Customer Service, Marketing, and Workflow Automation. Test customizations, configurations, plugins, workflows, business rules, and integrations within Microsoft Dynamics CRM. Conduct API testing for integrations between Dynamics CRM and external systems. Perform database validation and data integrity testing. Identify, document, track, and validate defects using defect management tools. Collaborate closely with Business Analysts, Developers, Product Owners, and End Users to clarify requirements and resolve issues. Participate in Agile ceremonies including sprint planning, daily standups, reviews, and retrospectives. Support release activities, production deployments, and post-release validation. Prepare test execution reports and provide quality metrics to stakeholders.<br>Required Qualifications<br>* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.* 4+ years of experience in Software Testing and Quality Assurance.* Hands-on experience testing CRM applications such as Microsoft Dynamics CRM, Salesforce, Zoho CRM. Experience testing Dynamics 365 Customer Engagement (CE) modules. Experience testing CRM integrations with ERP systems, portals, mobile applications, and third-party services. Knowledge of Power Platform components including Power Apps, Power Automate, and Dataverse. Exposure to automation testing tools such as Selenium, Playwright, or Cypress. ISTQB Certification is preferred. Experience working on government, enterprise, or digital transformation projects is a plus.<br>Technical SkillsMicrosoft Dynamics CRM / Dynamics 365CRM Testing Functional Testing Integration Testing Regression Testing System Testing UAT Testing API Testing Database Testing SQLPostman Jira / Azure Dev Ops Agile & Scrum

Senior Quality Assurance Test Engineer (Microsoft Dynamics & CRM testing)<br>Job Summary<br>We are seeking a detail-oriented and experienced Software Test Engineer with hands-on experience in testing CRM (Customer Relationship Management) applications, Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the quality, reliability, and performance of CRM solutions through comprehensive testing activities, including functional, integration, regression, API, and user acceptance testing.<br>The candidate should possess a strong understanding of CRM business processes, customer lifecycle management, sales and service workflows, and be able to work closely with business users, developers, and project stakeholders to deliver high-quality solutions.<br>Key Responsibilities<br>Analyze business, functional, and technical requirements related to Microsoft Dynamics CRM solutions. Design, develop, and execute detailed test plans, test cases, and test scenarios. Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT). Validate CRM modules including Leads, Opportunities, Accounts, Contacts, Activities, Cases, Customer Service, Marketing, and Workflow Automation. Test customizations, configurations, plugins, workflows, business rules, and integrations within Microsoft Dynamics CRM. Conduct API testing for integrations between Dynamics CRM and external systems. Perform database validation and data integrity testing. Identify, document, track, and validate defects using defect management tools. Collaborate closely with Business Analysts, Developers, Product Owners, and End Users to clarify requirements and resolve issues. Participate in Agile ceremonies including sprint planning, daily standups, reviews, and retrospectives. Support release activities, production deployments, and post-release validation. Prepare test execution reports and provide quality metrics to stakeholders.<br>Required Qualifications<br>* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.* 4+ years of experience in Software Testing and Quality Assurance.* Hands-on experience testing CRM applications such as Microsoft Dynamics CRM, Salesforce, Zoho CRM. Experience testing Dynamics 365 Customer Engagement (CE) modules. Experience testing CRM integrations with ERP systems, portals, mobile applications, and third-party services. Knowledge of Power Platform components including Power Apps, Power Automate, and Dataverse. Exposure to automation testing tools such as Selenium, Playwright, or Cypress. ISTQB Certification is preferred. Experience working on government, enterprise, or digital transformation projects is a plus.<br>Technical SkillsMicrosoft Dynamics CRM / Dynamics 365CRM Testing Functional Testing Integration Testing Regression Testing System Testing UAT Testing API Testing Database Testing SQLPostman Jira / Azure Dev Ops Agile & Scrum

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of our Data &amp; AI team in the AI Hub, you will help drive analytics, decision-making, and innovation contributing to a more agile and efficient finance function. By fostering outstanding leadership and teamwork, we fulfil our commitment to stakeholders and play a pivotal role in building a better working world for our people, clients, and communities.</p><p>We are seeking a Fullstack Developer to join our AI Hub, where we rapidly deliver prototypes, proof-of-concepts (PoCs), and minimum viable products (MVPs) that bring AI use cases to life. This role demands expertise across both front-end and back-end development, supporting the creation of dynamic AI-driven products such as GenAI-enabled web applications, use case marketplaces, and diagnostic tools. You will be responsible for designing, building, and optimizing end-to-end solutions translating business requirements into robust, scalable, and accessible web experiences.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and iterate fullstack web applications for AI Hub PoCs and MVPs delivering responsive UIs, seamless navigation, dashboards, and interactive user experiences.</li><li>Architect and implement RESTful APIs and backend services, ensuring secure integration and clean API design in line with modern best practices.</li><li>Translate product requirements and wireframes into maintainable, design-system-friendly UI components using React, Next.js, Tailwind CSS, and modern CSS methodologies.</li><li>Integrate front-end applications with AI/ML and backend services (REST/GraphQL), enabling advanced features like chat, summarization, and guided workflows.</li><li>Optimize applications for performance, accessibility (WCAG compliance), and cross-browser compatibility, with a focus on debugging and fine-tuning both front-end and back-end performance.</li><li>Collaborate closely with UI/UX designers, stakeholders, and cross-functional teams to ship high-quality, production-ready code in short, iterative cycles.</li><li>Contribute to the development and maintenance of reusable UI patterns, backend utilities, and assets to accelerate delivery across multiple AI Hub initiatives.</li><li>Support delivery planning, uphold high engineering standards, participate in code reviews, testing, documentation, and CI/CD-friendly practices.</li></ul><p><strong>Skills and Attributes for Success</strong></p><ul><li>Strong ownership mindset; thrives in fast-paced, iterative delivery environments.</li><li>Exceptional communication skills with both technical and non-technical stakeholders.</li><li>Demonstrated craftsmanship and attention to detail in both UI/UX and backend architecture.</li><li>Expertise in performance debugging, accessibility, and usability.</li><li>Proactive problem-solver who can quickly unblock challenges and propose pragmatic solutions.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor s degree in Computer Science, Software Engineering, or a related field.</li><li>6+ years of professional experience in fullstack web development.</li><li>Deep expertise in React and Next.js for building modern, component-based UIs.</li><li>Extensive experience with API usage and design, including REST API architecture and integration.</li><li>Strong proficiency in Tailwind CSS and advanced CSS techniques for scalable and maintainable styling.</li><li>Solid background in performance debugging and cross-browser compatibility.</li><li>Hands-on experience in building accessible (WCAG-compliant) web applications.</li></ul><p><strong>Ideally, You ll Also Have</strong></p><ul><li>Familiarity with DevOps practices, especially Azure hosting (App Service, Static Web Apps), CI/CD, and observability.</li><li>UI/UX design experience or close collaboration with design teams.</li><li>Experience building data-heavy interfaces (tables, charts, filters) and handling internationalization (Arabic language skills are a plus).</li></ul><p>We are seeking ambitious builders who excel at transforming ambiguity into impactful digital solutions. You are passionate about AI-driven products, comfortable with rapid prototyping, and motivated by delivering market-relevant, client-centric applications that generate tangible value.</p><p><strong>What We Offer</strong></p><ul><li>Competitive compensation package, performance-based rewards, and recognition for your contributions.</li><li>Continuous learning and world-class professional development opportunities.</li><li>Flexible work arrangements to empower your impact.</li><li>Coaching, mentorship, and transformative leadership experiences.</li><li>A diverse, inclusive, and collaborative culture.</li></ul><p>If you meet the above criteria, we encourage you to apply and become part of the exceptional EY experience where you can shape your future and help us build a better working world. EY | Building a better working world</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Software Engineering, or a related field.</li><li>6+ years of professional experience in fullstack web development.</li><li>Deep expertise in React and Next.js for building modern, component-based UIs.</li><li>Extensive experience with API usage and design, including REST API architecture and integration.</li><li>Strong proficiency in Tailwind CSS and advanced CSS techniques for scalable and maintainable styling.</li><li>Solid background in performance debugging and cross-browser compatibility.</li><li>Hands-on experience in building accessible (WCAG-compliant) web applications.</li><li>Familiarity with DevOps practices, especially Azure hosting (App Service, Static Web Apps), CI/CD, and observability.</li><li>UI/UX design experience or close collaboration with design teams.</li><li>Experience building data-heavy interfaces (tables, charts, filters) and handling internationalization (Arabic language skills are a plus).</li></ul><p></p></section>

<p>Job Overview</p> <p>We are seeking a motivated Tele Sales professional to join our dynamic sales team in Egypt. This entry-level role is ideal for recent graduates looking to kickstart a career in sales and customer engagement. The successful candidate will be responsible for contacting prospective customers, presenting our products or services, addressing inquiries, and guiding leads through the sales funnel with a focus on building rapport and achieving measurable outcomes.</p> <p>About the Company</p> <p>We are a forward-thinking organization dedicated to delivering high-quality solutions to our clients. Our culture emphasizes collaboration, continuous learning, and professional growth. We invest in training and development to help our team members achieve their career objectives.</p> <p>Key Responsibilities</p> <ul> <li>Make outbound calls to potential customers to introduce products/services and generate qualified leads.</li> <li>Qualify inbound inquiries and assess customer needs to tailor appropriate offerings.</li> <li>Present features, benefits, and value propositions to customers, addressing objections with confidence.</li> <li>Maintain accurate and up-to-date customer information in the CRM system.</li> <li>Meet or exceed daily, weekly, and monthly sales targets and KPIs.</li> <li>Collaborate with the sales team to develop effective outreach strategies and campaigns.</li> <li>Provide timely follow-up communications to maintain engagement and move leads through the sales funnel.</li> <li>Gather market and customer feedback to contribute to product and process improvements.</li> <li>Maintain professional conduct and adhere to company policies and compliance standards.</li> </ul> <p>Qualifications and Requirements</p> <ul> <li>Bachelor&rsquo;s degree (جامعي / ليسانس) or equivalent; fresh graduates are encouraged to apply (متدرب).</li> <li>Strong verbal communication and interpersonal skills in Arabic; proficiency in English is a plus.</li> <li>Demonstrated ability to learn quickly and adapt to a fast-paced environment.</li> <li>Basic computer literacy and familiarity with CRM systems or willingness to learn.</li> <li>Excellent listening skills, problem-solving abilities, and a customer-centric mindset.</li> <li>Self-mmotivated with a positive attitude and resilience in a sales setting.</li> </ul> <p>Required Skills</p> <ul> <li>Effective phone communication and active listening</li> <li>Lead qualification and needs assessment</li> <li>Objection handling and negotiation</li> <li>CRM and data entry proficiency</li> <li>Time management and target orientation</li> <li>Team collaboration and adaptability</li> </ul> <p>Benefits and Perks</p> <ul> <li>Competitive base salary with uncapped commission potential</li> <li>Comprehensive training program and ongoing professional development</li> <li>Career progression opportunities within sales and related functions</li> <li>Friendly and supportive team environment</li> <li>Medical insurance and social benefits where applicable</li> <li>Performance incentives and rewards</li> </ul>

Company Description Hochster Pharmaceutical Industries is a healthcare-focused company dedicated to improving patient well-being and expanding access to quality treatments. Founded in 1995, the company has grown from a small operation into a robust organization offering a wide range of safe and effective conventional and natural medicines. With 60 products currently on the market and many more in development, Hochster is committed to innovation and continuous improvement. The company’s mission is to make affordable, high-quality healthcare accessible to all, with a strong focus on serving its surrounding community.<br>Role Description The Validation Section Head is a full-time, on-site role based in Badr City, responsible for leading and overseeing all validation activities within the facility. This role includes planning, coordinating, and executing validation protocols for equipment, processes, utilities, and computerized systems in alignment with regulatory and internal quality standards. The Validation Section Head will supervise the preparation and review of validation master plans, protocols, reports, and related documentation, ensuring compliance with c GMP and company procedures. Day-to-day responsibilities include collaborating with Quality Assurance, Quality Control, Production, and Engineering to manage validation projects, address deviations, implement corrective and preventive actions, and support audits and inspections. The role also involves training and mentoring validation team members, driving continuous improvement in validation practices, and ensuring that all validated systems remain in a state of control throughout their lifecycle.<br>Qualifications<br> <br>Strong expertise in Validation, including Process Validation and Computer System Validation, with a solid understanding of c GMP and regulatory expectations. Experience collaborating with Quality Assurance and Quality Control functions to ensure validated systems and processes meet quality standards. Proven ability to plan, execute, and document validation activities, including risk assessments, protocols, reports, and change control. Bachelor’s degree or higher in Pharmacy, Chemical Engineering, Pharmaceutical Sciences, or a related scientific discipline. Demonstrated leadership skills, including team supervision, coaching, and performance management in a pharmaceutical or similar regulated environment. Strong analytical and problem-solving abilities, with experience managing investigations, deviations, and CAPA related to validation. Effective written and verbal communication skills, with the ability to work cross-functionally and manage multiple projects and priorities. Familiarity with international regulatory guidelines (e.g., FDA, EMA, ICH) and inspection readiness for validation-related topics.

Job Title: Senior CDK Developer<br><br>About Our Company<br><br>our company is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, our company is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.<br><br>Job Description:<br><br>The Senior CDK Developer is responsible for designing and delivering AWS-native ETL and API integration solutions. The role focuses on building scalable and secure cloud architectures, implementing ETL pipelines, designing secure API integrations, and developing Infrastructure as Code using AWS CDK (Python).<br><br>The ideal candidate will have strong experience with AWS data services, networking, API security, and cloud-native development best practices.<br><br>Key Responsibilities:<br><br>Design and implement AWS-native ETL and API integration architectures.<br><br>Develop and maintain Infrastructure as Code using AWS CDK (Python).<br><br>Build and optimize AWS Glue ETL pipelines.<br><br>Design and implement secure S3-based data lakes.<br><br>Develop and manage Dynamo DB metadata storage solutions.<br><br>Design secure VPC networking architectures.<br><br>Implement and secure APIs using API Gateway and OIDC authentication.<br><br>Support CI/CD implementation and deployment automation.<br><br>Ensure scalability, security, and performance of cloud solutions.<br><br>Collaborate with architecture, platform, and development teams.<br><br>Prepare technical documentation and implementation guidelines.<br><br>Requirements<br><br>Qualifications:<br><br>Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.<br><br>Minimum Of 8 Years Of Relevant Experience.<br><br>Outstanding English communication, both verbal and non-verbal.<br><br>Strong hands-on experience with AWS CDK.<br><br>Strong experience with AWS Glue ETL development.<br><br>Experience with Amazon S3 and Dynamo DB.<br><br>Strong knowledge of API Gateway implementation.<br><br>Experience with OIDC, authentication, and authorization concepts.<br><br>Strong understanding of AWS VPC networking.<br><br>Experience with CI/CD pipelines and cloud automation.<br><br>Strong understanding of secure AWS cloud architecture.<br><br>Excellent problem-solving and communication skills.

Company Description COB Solution supports medical providers by streamlining operations, optimizing workflows, and introducing innovative solutions that improve patient care. The company focuses on helping healthcare organizations run more efficiently so they can devote more time and resources to their patients. By combining technology, process improvement, and expert support, COB Solution helps clients reduce administrative burdens and enhance service quality. Team members contribute directly to better healthcare delivery and sustainable growth for customers. The work environment values collaboration, accountability, and continuous improvement.<br>Role Description This is a full-time, on-site English Customer Service Agent (US Account) role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions in English, respond to inquiries, provide accurate information, and resolve issues related to US accounts in a timely and professional manner. Daily tasks include managing calls, emails, or chat messages, documenting all interactions clearly in the system, and following established procedures and service-level guidelines. The role also involves following up on pending cases, escalating complex issues when necessary, and coordinating with other teams to ensure effective resolution. The agent will work to maintain high customer satisfaction, adhere to quality standards, meet performance targets, and participate in ongoing training and coaching sessions to improve skills.<br>Qualifications<br> <br>Strong customer-focused mindset with skills in Customer Service and Customer Satisfaction, ensuring positive experiences during every interaction. Experience working as Customer Service Representatives or in similar front-line support roles, preferably handling US-based customers or accounts. Excellent Communication skills in spoken and written English, including active listening, clear articulation, and professional tone. Ability to perform basic Account Management tasks such as verifying customer information, updating records, and following account-related procedures accurately. High attention to detail, strong problem-solving abilities, and the capacity to remain calm and respectful under pressure. Comfort working in a structured, target-driven environment with rotating shifts as needed to support US time zones. Proficiency with common computer applications, CRM or ticketing systems, and the ability to learn new tools quickly. High school diploma or equivalent required; further education in business, communications, or a related field is an advantage.

CCDS is seeking a Senior IT Project Manager to join our expert team. In this role, you will be responsible for overseeing complex IT projects from conception through completion, ensuring alignment with company objectives and delivering value to our clients. Your leadership will be instrumental in guiding project teams, managing resources, and mitigating risks to guarantee successful project outcomes.<br><br>If you have a proven track record in managing large-scale IT initiatives, excel in stakeholder communication, and thrive in dynamic environments, we invite you to apply and contribute to our continued success.<br><br>Key Responsibilities<br><br>Lead and oversee multiple, concurrent IT projects ensuring on-time and within-budget delivery Develop and maintain detailed project plans, including scope, milestones, resource allocation, and budgets Collaborate with cross-functional teams, clients, and vendors to ensure project goals and expectations are met Identify project risks and implement mitigation strategies promptly Monitor project progress and generate regular status reports for senior management Facilitate effective communication across teams and promote a collaborative working environment Mentor junior project managers and contribute to building strong project management capabilities within CCDS<br><br>Requirements<br><br>Qualifications and Experience<br><br>Saudi Nationality is a requirement Bachelor's degree or higher in Information Technology, Computer Science, Business Management, or related field At least 4-6 years of project management experience in IT sector Demonstrated experience managing digital transformation, system development, and IT infrastructure projects Strong understanding of project management methodologies such as Agile, Waterfall, and Hybrid approaches Professional project management certifications such as PMP or PRINCE2 highly preferred Additional certifications like ITIL, COBIT, or Agile/Scrum Master are advantageous Experienced in managing vendor relationships and coordinating technical and consulting teams Proficient in risk management, budgeting, scheduling, and project documentation Effective communication skills in both Arabic and English (verbal and written)<br><br>Skills and Competencies<br><br>Exceptional leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills with ability to adapt to change Experience using project management tools such as MS Project, Jira, or equivalent Ability to foster teamwork and manage diverse stakeholder relationships successfully<br><br>Benefits<br><br>Medical Insurance Paid Time Off Working Remotely Training & Development Performance Bonus