Collection Specialist Jobs in Egypt

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<p>مطلوب *سائق&nbsp; توصيل&nbsp; للعمل علي عربية جامبو* للعمل&nbsp; لكبري شركات التجارة والتوزيع .</p><p>✅ يشترط وجود *رخصة سارية*</p><p>✅ سواق درجة تانية</p><p>✅خبرة في مجال التسليم والاستلام</p><p>✅ خبرة في قيادة سيارات الجامبو</p><p>✅ الالتزام بالمواعيد وتحمل المسؤولية</p><p>✅ تأمين اجتماعى وصحي كامل علي الحياة والعائلة</p><p>✅يوجد مواصلات من والي الشركة&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span><span>Target Achievement &amp; Strategy</span></span></p><br><ul><li><p><span><span>Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions</span></span></p><br></li><li><p><span><span>Develop effective collection strategies for different account segments.</span></span></p><br></li><li><p><span><span>Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.</span></span></p><br></li><li><p><span><span>Monitor attrition and shrinkage; implement retention and contingency plans.</span></span></p><br></li><li><p><span><span>Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements</span></span></p><br></li><li><p><span><span>Reporting &amp; Analytics</span></span></p><br></li><li><p><span><span>Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.</span></span></p><br></li><li><p><span><span>Deliver regular operational reports, root cause analyses, and improvement plans.</span></span></p><br></li><li><p><span><span>Compliance, Audit &amp; Documentation</span></span></p><br></li><li><p><span><span>Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.</span></span></p><br></li><li><p><span><span>Process &amp; Operational Excellence</span></span></p><br></li><li><p><span><span>Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.</span></span></p><br></li><li><p><span><span>Share knowledge and best practices with cross-functional teams.</span></span></p><br></li></ul></li></ul><br> </div>

Job Purpose:The Collection Specialist is responsible for ensuring timely collection of client payments, including installments, maintenance fees, and other charges, to support the company’s cash flow and financial stability. The role involves proactive follow-up with clients, accurate tracking of payments, preparation of collection reports, and maintaining clear communication regarding outstanding balances. The specialist ensures proper documentation and works closely with internal teams to maintain up-to-date financial records while delivering professional client service.<br>Job Responsibilities Follow up with clients on due and overdue installments through phone calls, emails, and Whats App. Track and record all incoming payments, including installments, maintenance fees, and other charges. Prepare daily, weekly, and monthly collection and aging reports. Handle client inquiries related to outstanding balances, account statements, and payment schedules. Maintain accurate documentation of payment confirmations and all related communications. Coordinate with finance and sales teams to ensure accurate account reconciliation. Monitor aging accounts and escalate critical cases when necessary. Ensure compliance with company policies and collection procedures.<br>Job Requirements<br>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Minimum of 2 years of experience in collections (real estate experience is highly preferred). Strong proficiency in Microsoft Excel. Experience working with CRM systems (Salesforce is a plus). Excellent communication, negotiation, and follow-up skills. Strong attention to detail and high level of accuracy. Ability to work under pressure and meet collection targets.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Company Description</strong><br><strong>We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.</strong><br><strong>Job Description</strong><br>Job Summary:<br>Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if the customer fails to respond; initiating repossession proceedings or service disconnection and keeping records of collection and status of accounts.<br><strong>Qualifications</strong><br>Education: Bachelor (Preferable to have a bachelor of commerce).<br>English: Very Good English<br>Experience: 2-3 years in the collection field or a similar position.<br>The job includes some customer visits when needed with 25% Travel inside Egypt.<br><strong>Additional Information</strong><br>- Solid Communications Skills<br>- Active Listening.<br>- Attention to details.<br>- Follow up skills.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><br>ou are about to apply for a certified Top Employer 2026<br> <br>Ready to be part of one of the Market Leaders in Egypt? Apply now<br>Raya Smart Buildings; one of Raya's subsidiaries is hiring a <b>Collection Accountant</b><br> <br><b>What will you do ?</b><br> <ul> <li> Assist in monitoring and managing the accounts receivable aging report to identify overdue accounts. </li> <li> Communicate with clients via phone and email to follow up on outstanding invoices. </li> <li> Document all communications and maintain accurate records of collection activities. </li> <li> Assist in receiving customer checks </li> <li> Review and organize all AR contracts to validate and coordinate with AR/Finance Team. </li> <li> Assist in handling billing discrepancies and customer inquiries. </li> <li> Ensure compliance with company policies, collection process and applicable legal regulations </li> <li> Communicate with clients for collection of WHT certificates. </li> <li> Assist in process improvement initiatives related to receivables management </li> <li> Support month-end and year-end closing processes by reconciling receivables </li> </ul><br><b>Skills Description</b><br>What will you need ?<br> <ul> <li> Attention to detail with excellent organizational skills </li> <li> Numerical skills </li> <li> Effective verbal and written communication skills </li> <li> Excellent communication and negotiation skills. </li> </ul> <br> <br> <ul> <li> Basic understanding of financial statements and accounting principles </li> <li> Proficient in Microsoft Excel </li> </ul><br><b>Job Details</b><br>Job Title<br> <br>Accounting Executive (Collection)<br>Job Country<br> <br>Egypt<br>Job City<br> <br>6th of October<br>Job Role<br> <br>Accounting/Banking/Finance<br>Employment Status<br> <br>Full time<br>Employment Type<br> <br>Employee<br><b>Preferred Candidate</b><br>Career Level<br> <br>Entry Level<br>Residence Location<br> <br>Egypt<br>Candidate Nationality<br> <br>Egypt<br><b>Raya Holding for Financial Investments</b><br> <br> Investment, Securities &amp; Funds Egypt 500 employees or more +123.1.234.567 https://rayacorp.com/ <br>Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric. <br><b>Similar Jobs</b><br>See All<br> </div>

EGYBELL is hiring Collection Officers for a leading debt collection company specialized in B2B and B2C collections.<br>Location: Al Maadi – Sakr Quraish, Cairo<br>Job Responsibilities:• Manage assigned B2B debt collection accounts and achieve monthly recovery targets.• Contact corporate debtors through calls, emails, meetings, and other approved communication channels.• Negotiate payment arrangements and settlement plans within the company's and client's approved authority.• Follow up consistently on payment commitments and ensure timely collection.• Investigate debtor companies and locate updated contact information when required.• Review account documents, invoices, statements, disputes, and supporting documents before collection action.• Maintain accurate records of collection activities and account status.• Handle difficult debtors professionally while maintaining strong communication and negotiation standards.<br>Job Requirements:<br>• Bachelor’s degree in Business Administration, Finance, Accounting, Law, or a related field is preferred.• Minimum 2 years of experience in B2B Debt Collection, Accounts Receivable, or Credit Control is preferred.• Strong communication, negotiation, and problem-solving skills.• Good understanding of B2B collection procedures, payment negotiations, and account reconciliation is preferred.• Ability to handle difficult debtors and negotiate payment plans professionally.• Good command of English and Arabic, both written and spoken.• Good knowledge of Microsoft Office and Collection/CRM systems.• Target-oriented, organized, persistent, and able to manage multiple accounts and priorities.• Ability to maintain confidentiality and handle sensitive client and debtor information professionally.

Key Responsibilities Manage and monitor customer receivables and outstanding balances. Develop and implement collection strategies to achieve targets. Follow up on due and overdue installments and payment commitments. Handle escalated and high-value customer accounts and negotiate payment arrangements. Monitor aging reports and identify high-risk and long-outstanding accounts. Coordinate with Finance, Sales, Customer Care, and Legal to resolve collection issues. Prepare collection reports and provide regular updates and analysis to management. Supervise and support the collection team to ensure achievement of targets. Ensure accurate records of payments, customer commitments, and collection activities. Recommend appropriate actions for significantly overdue accounts. Qualifications Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.5–6 years of experience in collections, accounts receivable, or credit control. Previous experience in real estate/property development is highly preferred. Strong Excel and reporting skills. Excellent communication, negotiation, and follow-up skills. Strong analytical, organizational, and problem-solving skills. Very good command of English.

????Responsibilities:<br>. Collecting monthly due payments from individual cardholders.<br>. Processing collected amounts via POS machines at the company’s headquarters on the system for the Legal Affairs, Collection, and Corporate Clients departments.<br>. Following up with clients in case of failed deductions to determine the reason (e.g., insufficient funds or credit card change).<br>. Updating credit card details for installment deductions from individual cardholders and obtaining the necessary authorizations.<br>. Submitting a monthly collection report.<br>????Job Requirements:<br>. Bachelor’s Degree.<br>. (1 : 3) Years of working experience.<br>. Excellent knowledge of MS Office.

Job Purpose<br><br>To conduct preventive and corrective maintenance of Automatic Fare Collection (AFC) systems and equipment—including Gates,<br><br>TOMS, TVMs, LCUs, and SCUs—ensuring equipment functionality, minimizing downtime, and maintaining operational efficiency<br><br>across Cairo Metro Line 3 stations. The role includes performing diagnostics, servicing mechanical and electrical components,<br><br>supporting subcontractor performance, and maintaining service records.<br><br>Responsibilities/Duties<br><br>Profil de candidat recherché :<br><br>Maintenance Operations <br><br> Perform preventive and corrective maintenance on AFC systems and components such as gates, ticketing machines,<br><br>and local control units.<br><br> Assist AFC supervisors in executing scheduled maintenance tasks across assigned stations. Perform on-site fault diagnostics and replace or repair defective parts to restore system functionality. Respond promptly to mechanical or system failures, ensuring timely restoration of services.<br><br>Technical Support & Equipment Handling <br><br> Use and maintain maintenance tools, test devices, and calibration equipment in accordance with standards. Ensure tools and spare parts are available, properly stored, and in good working condition. Interpret blueprints and technical diagrams to assist with troubleshooting and repair tasks. Service mechanical components and ensure precise adjustments during repairs.<br><br>Subcontractor Supervision <br><br> Supervise and guide subcontractors to ensure adherence to preventive maintenance schedules and quality standards. Monitor subcontractor activities and report any deviations or concerns to the supervisor.<br><br>Documentation & Inventory <br><br> Maintain accurate service logs, fault reports, and spare parts usage records. Support in maintaining stock levels and initiating supply requests as necessary. Ensure proper housekeeping and organization of maintenance workspaces.<br><br>Safety & Compliance <br><br> Follow health and safety regulations and ensure compliance with organizational standards and applicable laws. Support environmental and safety initiatives and report potential hazards to the Executive Maintenance team. Ensure maintenance activities are carried out in accordance with appliance safety standards.<br><br>General Support <br><br> Assist with budget-related inputs as required. Perform other duties as assigned, contributing to the overall effectiveness of the maintenance operations.<br><br>Qualifications<br><br> High school diploma or equivalent; vocational certification in electrical, mechanical, or electro-mechanical fields. Ability to read and interpret technical blueprints and maintenance documentation. Physically capable of performing manual tasks in a time-sensitive environment.<br><br>Knowledge<br><br> General understanding of electrical, mechanical, and AFC systems. Familiarity with maintenance procedures, tools, and diagnostic equipment. Awareness of AFC systems and components is preferred.<br><br>Experience<br><br> 3-5 years of experience in AFC system maintenance, electro-mechanical servicing, or a similar technical field. Proven hands-on experience as a maintenance technician is preferred.<br><br>Desired Behaviors & Experiences<br><br> Strong communication and interpersonal skills. Ability to work independently and collaboratively within a team. High attention to detail and safety consciousness. Initiative and adaptability in dynamic operational environments. Strong problem-solving and troubleshooting capabilities.

<h2>Phone Collections Agent (Saudi Dialect)</h2><p>We are looking for employees who are fluent in the Saudi dialect to work as phone collections agents.</p><h2>Requirements</h2><ul><li>Fluency in speaking the Saudi dialect</li><li>High school diploma at a minimum</li><li>Resident of Cairo</li></ul>

<h2>Outbound Call Specialist (Debt Collections)</h2><p>Empire Cooperative – Remote – Full-time</p><h3>Position Summary</h3><p>Empire Cooperative is looking for a motivated, competitive, and results-driven Outbound Call Specialist to join its growing remote team. In this role, you will make high-volume outbound calls to consumers regarding delinquent accounts, verify account information, and create opportunities that lead to successful payment resolutions.</p><p>This is an excellent opportunity for candidates with experience in call centers, customer service, collections, sales, appointment setting, telemarketing, lead generation, or cold calling. No prior debt collection experience is required. Paid training and ongoing coaching are provided.</p><p>The ideal candidate is confident on the phone, enjoys working toward performance goals, communicates professionally, and thrives in a fast-paced environment.</p><h3>About Empire Cooperative</h3><p>Empire Cooperative helps consumers resolve delinquent accounts so they can achieve financial stability and peace of mind. Its mission is to recover $240 million in delinquent accounts while creating opportunities for every team member to grow personally, professionally, and financially.</p><p>The company culture is built around its core values: Discipline, Inspiration, Transparency, Accountability, Alignment, and Results.</p><h3>Performance Objectives</h3><ul><li>Make 400–450 outbound calls daily to consumers with delinquent accounts</li><li>Locate and verify consumer information</li><li>Generate qualified inbound call opportunities for office representatives</li><li>Schedule appointments when appropriate</li><li>Maintain accurate customer records within the CRM</li><li>Document all account activity and customer interactions</li><li>Meet or exceed daily and monthly performance goals</li><li>Participate in coaching sessions, meetings, and ongoing training</li><li>Collaborate with team members and leadership to improve performance</li><li>Maintain a positive attitude in a high-volume environment</li><li>Follow all company policies, procedures, and compliance guidelines</li><li>Perform other duties as assigned</li></ul><h3>Key Performance Indicators (KPIs)</h3><p><strong>Daily goals</strong></p><ul><li>400–450 outbound calls</li><li>178 calls completed by midday</li><li>10 accounts transferred to office representatives</li><li>8 inbound call conversions</li></ul><p><strong>Monthly goals</strong></p><ul><li>$12,000 in collections</li><li>95% attendance</li><li>90% Quality Assurance score</li></ul><h3>Key Competencies</h3><ul><li>Excellent verbal communication and professional phone etiquette</li><li>Strong customer service skills and confidence speaking with consumers</li><li>Cold calling, lead generation, and appointment setting skills</li><li>Time management and multitasking</li><li>Active listening and problem-solving</li><li>Computer proficiency and CRM experience</li><li>Self-motivation, coachability, and reliability</li><li>Competitive mindset and goal-oriented attitude</li><li>Ability to work independently and adapt in a fast-paced environment</li></ul><h3>Education &amp; Experience</h3><p><strong>Required</strong></p><ul><li>High School Diploma or GED</li><li>English proficiency (B2 level or higher)</li><li>Ability to work Monday–Friday (PST hours)</li><li>Reliable internet connection</li><li>Quiet home office</li></ul><p><strong>Preferred</strong></p><ul><li>One year of experience in debt collection, call center, customer service, sales, telemarketing, cold calling, appointment setting, lead generation, or customer support</li><li>Spanish is a plus but not required</li></ul><h3>Technical Requirements</h3><p>Candidates must provide their own equipment:</p><ul><li>Windows computer or laptop</li><li>High-speed internet</li><li>USB headset with microphone</li><li>Webcam (required during training)</li><li>Quiet professional workspace</li></ul><p><strong>Software used:</strong> CRM, dialer software, Microsoft Excel, Google Sheets, Discord, Zoom</p><h3>Work Schedule</h3><ul><li>Full-time</li><li>Monday–Friday, 7:00 AM – 3:30 PM PST</li><li>One Saturday per month (4 hours)</li></ul><h3>Physical Requirements</h3><ul><li>Ability to sit for extended periods and use a computer for an entire workday</li><li>Ability to communicate clearly by phone</li><li>Ability to perform repetitive keyboard and mouse tasks</li><li>Ability to maintain focus in a fast-paced remote work environment</li><li>Reasonable accommodations may be made for qualified individuals with disabilities</li></ul><h3>Benefits</h3><ul><li>Daily performance bonuses and monthly bonus opportunities</li><li>Paid training</li><li>Paid Time Off (PTO)</li><li>Career advancement opportunities and professional development</li><li>Leadership coaching</li><li>Work-from-home opportunity</li><li>Supportive team environment</li><li>Performance recognition programs</li></ul><h3>Training</h3><p>New hires receive comprehensive paid training covering company policies, compliance, phone systems, CRM, objection handling, call coaching, and performance expectations.</p><p><strong>Requirements during training:</strong></p><ul><li>Camera on during training</li><li>Stable internet connection</li><li>Attend all scheduled meetings</li><li>Complete a 90-day introductory period</li><li>Maintain a professional work environment</li></ul><h3>Commitment to Diversity</h3><p>Empire Cooperative is an equal opportunity employer. It hires talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively fosters inclusion in all forms.</p>

Job Purpose The Collections Manager is responsible for managing the company’s collections operations, achieving collection targets, reducing overdue accounts, and maintaining professional relationships with customers while ensuring compliance with company policies and applicable regulations.<br>Key Responsibilities- Develop and implement monthly and annual collection strategies.- Monitor customer accounts, outstanding invoices, and overdue balances.- Lead, supervise, and motivate the collections team.- Assign accounts and collection tasks according to priorities and team capacity.- Establish action plans for overdue and delinquent accounts.- Contact customers to negotiate payments and repayment plans when required.- Monitor collection activities and ensure monthly targets are achieved.- Prepare regular reports on:- Total collections.- Outstanding and overdue balances.- Collection performance.- Team productivity.- Coordinate with Sales, Finance, Customer Service, and Legal departments.- Escalate unresolved or high-risk accounts to senior management or the Legal Department.- Review collection procedures and recommend process improvements.- Ensure that all customer communications and collection activities are accurately recorded in the system.- Ensure compliance with company policies, legal requirements, and data protection regulations.<br>Requirements- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.- 5–8 years of experience in collections, including supervisory or managerial experience.- Proven experience managing collections teams and monitoring performance indicators.- Strong knowledge of Microsoft Office, especially Excel.- Experience with CRM or collection management systems is preferred.- Excellent negotiation, communication, and problem-solving skills.- Strong financial and analytical skills.- Ability to work under pressure and meet deadlines.- Fluency in Arabic and good command of English.<br>Required Skills- Leadership and team management.- Negotiation and persuasion.- Financial analysis and reporting.- Decision-making and problem-solving.- Organization and time management.- Professional customer handling.- Ability to achieve targets and work under pressure.- Attention to detail and follow-up skills.<br>Key Performance Indicators (KPIs)- Collection target achievement rate.- Reduction in overdue receivables.- Average collection period.- Payment plan compliance rate.- Recovery rate of old debts.- Team productivity and performance.- Customer complaints and resolution rate.

<h2>Outbound Call Specialist – Remote</h2><h2>Position Summary</h2><p>Empire Cooperative is looking for a motivated, competitive, and results-driven <strong>Outbound Call Specialist</strong> to join our growing remote team.</p><p>In this role, you will make high-volume outbound calls to consumers regarding delinquent accounts, verify account information, and create opportunities that lead to successful payment resolutions.</p><p>This is an excellent opportunity for candidates with experience in <strong>call centers, customer service, collections, sales, appointment setting, telemarketing, lead generation, or cold calling</strong>.</p><p>No prior debt collection experience is required. Paid training and ongoing coaching will be provided to help you succeed.</p><p>The ideal candidate is confident on the phone, enjoys working toward performance goals, communicates professionally, and thrives in a fast-paced environment.</p><h2>About Empire Cooperative</h2><p>At Empire Cooperative, we help consumers resolve delinquent accounts so they can achieve financial stability and peace of mind.</p><p>Our mission is to recover $240 million in delinquent accounts while creating opportunities for every team member to grow personally, professionally, and financially.</p><p>Our culture is built around our core values:</p><ul><li>Discipline</li><li>Inspiration</li><li>Transparency</li><li>Accountability</li><li>Alignment</li><li>Results</li></ul><p>If you're looking for a company that invests in your success through training, coaching, bonuses, and advancement opportunities, we'd love to meet you.</p><h2>Performance Objectives</h2><p>The successful candidate will:</p><ul><li>Make 400–450 outbound calls daily to consumers with delinquent accounts.</li><li>Locate and verify consumer information.</li><li>Generate qualified inbound call opportunities for office representatives.</li><li>Schedule appointments when appropriate.</li><li>Maintain accurate customer records within the CRM.</li><li>Document all account activity and customer interactions.</li><li>Meet or exceed daily and monthly performance goals.</li><li>Participate in coaching sessions, meetings, and ongoing training.</li><li>Collaborate with team members and leadership to improve performance.</li><li>Maintain a positive attitude while working in a high-volume environment.</li><li>Follow all company policies, procedures, and compliance guidelines.</li><li>Perform other duties as assigned.</li></ul><h2>Key Performance Indicators (KPIs)</h2><h3>Daily Goals</h3><ul><li>400–450 outbound calls.</li><li>178 calls completed by midday.</li><li>10 accounts transferred to office representatives.</li><li>8 inbound call conversions.</li></ul><h3>Monthly Goals</h3><ul><li>$12,000 in collections.</li><li>95% attendance.</li><li>90% Quality Assurance score.</li></ul><h2>Key Competencies</h2><p>The ideal candidate demonstrates:</p><ul><li>Excellent verbal communication.</li><li>Professional phone etiquette.</li><li>Strong customer service skills.</li><li>Confidence speaking with consumers.</li><li>Cold calling ability.</li><li>Lead generation mindset.</li><li>Appointment setting skills.</li><li>Time management.</li><li>Active listening.</li><li>Problem-solving ability.</li><li>Computer proficiency.</li><li>CRM experience.</li><li>Multitasking skills.</li><li>Self-motivation.</li><li>Coachability.</li><li>Reliability.</li><li>Competitive mindset.</li><li>Goal-oriented attitude.</li><li>Ability to work independently.</li><li>Adaptability in a fast-paced environment.</li></ul><h2>Education &amp; Experience</h2><h3>Required</h3><ul><li>High School Diploma or GED.</li><li>English proficiency at <strong>B2 level or higher</strong>.</li><li>Ability to work Monday–Friday during PST hours.</li><li>Reliable internet connection.</li><li>Quiet home office.</li></ul><h3>Preferred</h3><p>One year of experience in any of the following:</p><ul><li>Debt Collection.</li><li>Call Center.</li><li>Customer Service.</li><li>Sales.</li><li>Telemarketing.</li><li>Cold Calling.</li><li>Appointment Setting.</li><li>Lead Generation.</li><li>Customer Support.</li></ul><p><strong>Spanish is a plus but not required.</strong></p><h2>Technical Requirements</h2><p>Candidates must provide their own equipment.</p><h3>Required Equipment</h3><ul><li>Windows computer or laptop.</li><li>High-speed internet.</li><li>USB headset with microphone.</li><li>Webcam, required during training.</li><li>Quiet and professional workspace.</li></ul><h3>Software Used</h3><ul><li>CRM.</li><li>Dialer Software.</li><li>Microsoft Excel.</li><li>Google Sheets.</li><li>Discord.</li><li>Zoom.</li></ul><h2>Work Schedule</h2><ul><li>Full-Time.</li><li>Monday–Friday.</li><li>7:00 AM – 3:30 PM PST.</li><li>One Saturday per month for 4 hours.</li></ul><h2>Physical Requirements</h2><ul><li>Ability to sit for extended periods.</li><li>Ability to use a computer for an entire workday.</li><li>Ability to communicate clearly by phone.</li><li>Ability to perform repetitive keyboard and mouse tasks.</li><li>Ability to maintain focus in a fast-paced remote work environment.</li><li>Reasonable accommodations may be made for qualified individuals with disabilities.</li></ul><h2>Compensation &amp; Benefits</h2><p>We believe in rewarding performance.</p><p>Benefits include:</p><ul><li>Competitive hourly pay.</li><li>Daily performance bonuses.</li><li>Monthly bonus opportunities.</li><li>Paid training.</li><li>Paid Time Off (PTO).</li><li>Career advancement opportunities.</li><li>Professional development.</li><li>Leadership coaching.</li><li>Work-from-home opportunity.</li><li>Supportive team environment.</li><li>Performance recognition programs.</li></ul><h2>Training Requirements</h2><p>New hires receive comprehensive paid training covering:</p><ul><li>Company policies.</li><li>Compliance.</li><li>Phone systems.</li><li>CRM training.</li><li>Objection handling.</li><li>Call coaching.</li><li>Performance expectations.</li></ul><h3>Requirements During Training</h3><ul><li>Camera must be on during training.</li><li>Stable internet connection.</li><li>Attendance at all scheduled meetings.</li><li>Completion of the 90-day introductory period.</li><li>Maintaining a professional work environment.</li></ul><h2>Commitment to Diversity</h2><p>Empire Cooperative is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce.</p><p>The company recognizes that a diverse staff, reflective of the community, is an integral and welcome part of a successful and ethical business.</p><p>We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion within the company and across interactions with clients, candidates, and partners.</p><h2>How to Apply</h2><p>If this position caught your eye, send us your resume.</p><p>For best consideration, include the <strong>job title and the source where you found this position</strong> in the subject line of your email to:</p><p><a href="mailto:recruiter@empirecoop.com"><strong>recruiter@empirecoop.com</strong></a></p><p>Already an Empire Cooperative candidate? Please connect directly with your recruiter to discuss this opportunity.</p><h2>Job Details</h2><p><strong>Job Type:</strong> Full-Time</p><p><strong>Pay:</strong> EGP 14,400 – EGP 42,135.74 per month</p>

We are looking for a Collections Customer Service - Front Desk to join our team and handle customer collections while also supporting front desk and reception activities.<br>???? Location: Haram, Giza???? Employment Type: Full-Time<br>Key Responsibilities Collection Duties:Follow up with customers regarding outstanding payments and due invoices. Contact customers through phone calls, emails, and other communication channels. Maintain accurate records of collection activities and payment status. Coordinate with the Accounting and Sales teams regarding customer accounts and outstanding balances. Prepare regular collection and follow-up reports. Ensure timely escalation of overdue payments.<br>Front Desk Responsibilities:Welcome and meet & greet visitors and customers professionally. Receive and direct visitors to the appropriate department or employee. Handle incoming calls and direct them to the relevant person. Receive and organize documents and correspondence. Maintain a professional and organized reception area. Support basic administrative and coordination tasks when required.<br>Requirements Bachelor's degree in accounting, Business Administration, Commerce, or a related field.1–2 years of experience. Previous experience in a front desk / reception role is a plus. Excellent communication and interpersonal skills. Strong follow-up and negotiation skills. Good command of MS Office, especially Excel. Professional appearance and strong customer-facing skills. Ability to handle multiple tasks and maintain accurate records. Good English communication skills. What We're Looking For A professional, organized, and customer-oriented person who can effectively handle both payment collection follow-ups and front desk responsibilities, while maintaining a positive and professional image of the company.

Enjoy a career, packaged with care, whilst helping protect food, people and the planet <br><br>We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.  <br><br>You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together. <br><br>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.  <br><br>Key Responsibilities<br><br>Manage the end-to-end accounts receivable cycle, including invoicing, collections, and cash application. Monitor customer account balances and follow up on overdue payments in line with company credit policy. Perform regular reconciliation of AR sub-ledger to the general ledger. Prepare AR aging reports and provide analysis to the Financial Manager on collection status and risk exposure. Coordinate with Sales and Customer Service teams to resolve billing discrepancies and disputes. Support month-end and year-end closing activities related to AR, including accruals and provisions for doubtful debts. Ensure compliance with internal controls, company policies, and relevant accounting standards (IFRS/local GAAP). Assist in the preparation of AR-related audit schedules and liaise with internal/external auditors. Identify opportunities to streamline AR processes and improve collection efficiency. Maintain accurate customer master data and credit limit records.<br><br>Qualifications & Requirements<br><br>Education<br><br>Bachelor's degree in Accounting, Finance, or a related field.<br><br>Experience<br><br>4–5 years of relevant accounting experience, with a focus on accounts receivable, credit control, or general accounting. Experience in a manufacturing, FMCG, or multinational environment is a plus.<br><br>Skills<br><br>Strong understanding of accounting principles (IFRS/local GAAP). SAP proficiency is mandatory (FI/CO module experience preferred), along with advanced MS Excel skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills for cross-functional coordination. High attention to detail and ability to work under deadlines. Good command of English (written and spoken); Arabic fluency preferred.<br><br>Join us. Help protect food, people and the planet.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About this Position</strong><br> Join our dynamic Order to Cash team, in our Global Business Solutions Hub in Cairo! <br> <strong>What you'll do</strong><br> <ul><li> Incoming payment processes &amp; reconciliation support (F-OTC): </li><li>Payment advice / remittance handling (collect, validate, and structure allocation details). </li><li>Allocate incoming payments to open items based on remittance/bank information. </li><li>Post and clear customer open items in the ERP (per local guidelines and reason codes). </li><li>Investigate unallocated/unmatched payments and coordinate with local teams/customers for missing details. </li><li>Reconcile customer accounts </li></ul><strong>What makes you a good fit</strong><br> <ul><li>Recent graduate with a Bachelor's degree in Accounting, Economics, or Business.</li><li>Microsoft Excel, Word and PowerPoint</li><li>Analytical skills, attention to detail and ownership</li><li>Good communication for follow-ups</li><li>Basic Accounting understanding (AR/cash application)</li><li>Ability to work with structured data (remittances/bank statements); </li><li>Comfortable learning ERP steps (e.g., SAP posting/clearing) under supervision. </li></ul> <strong>Some perks of joining Henkel</strong><br> <ul><li>Flexible work scheme with flexible hours, hybrid work model</li><li>Diverse national and international growth opportunities</li><li>Global wellbeing standards with health and preventive care programs</li><li>Gender-neutral parental leave for a minimum of 8 weeks</li><li>Comprehensive Health Insurance for employee + dependents</li><li>Employee Assistance Programme provides a wide range of mental health and</li></ul> <br>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.<br> </div>

Job Summary The Delivery Engineer for Ivanti ITSM and ITAM is responsible for implementing and delivering Ivanti IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. The role involves configuring systems, integrating ITSM/ITAM tools, troubleshooting technical issues, and collaborating with the Delivery Team Lead to ensure successful project execution. The engineer also provides second-level support for escalated issues, ensures accurate documentation, and follows best practices for system configuration and management<br>Job responsibilities Deliver ITSM and ITAM projects on time and with high quality. Configure Ivanti ITSM and ITAM solutions based on project requirements and client needs. Integrate ITSM/ITAM tools with other IT systems to ensure seamless operation. Troubleshoot and resolve issues related to ITSM and ITAM systems. Maintain clear and proactive communication with the Delivery Team Lead regarding project status and challenges. Prepare and submit project documentation, including configuration guides, UAT scripts, and knowledge base articles. Log all completed tasks and updates within 48 hours to maintain accurate tracking. Stay updated on new features, best practices, and advancements in ITSM and ITAM technologies. Participate in project planning, risk assessment, and progress reporting as needed. Follow standardized project delivery processes and ensure compliance with ITSM/ITAM best practices. Maintain professionalism in customer interactions and internal communications. Support team collaboration and actively participate in knowledge sharing. Conduct Root Cause Analysis (RCA) for recurring technical issues and document solutions. Participate in post-implementation review sessions to gather feedback and improve future implementations.<br>Position requirements Minimum of 2 years in ITSM/ITAM implementation, IT administration, or related roles. Hands-on experience with Ivanti ITSM/ITAM is required. Local KSA candidates are preferred. ITIL (Information Technology Infrastructure Library) PMP (Project Management Professional) Any relevant certifications related to ITSM and ITAM solutions<br>Skills and competencies:ITSM and ITAM Implementation System Integration Technical Troubleshooting and Support Documentation and Knowledge Sharing Customer Communication Problem-Solving and RCAContinuous Learning Process Adherence Time Management Team Collaboration

Role Summary<br>The Delivery Specialist is responsible for coordinating and monitoring the delivery and distribution of products to ensure business requirements are met efficiently and cost-effectively. The role supports day-to-day logistics operations, shipment planning, vehicle utilization, inventory control, and delivery documentation.<br>Key Responsibilities:<br>Coordinate and monitor the delivery and distribution of products. Ensure goods are delivered, received, and recorded accurately and on time. Support daily logistics and transportation operations. Plan and schedule deliveries based on operational requirements. Evaluate transportation options to support efficient and cost-effective delivery. Coordinate vehicle and truck requirements according to delivery schedules. Monitor inventory quantities, quality, and availability against records. Prepare and maintain delivery documents, reports, and operational records. Update and verify delivery-related data in company systems. Support data collection and analysis to improve operational reporting and decision-making. Coordinate with relevant internal teams to ensure smooth delivery operations. Identify opportunities to improve delivery processes and operational efficiency. Ensure compliance with company policies, procedures, quality standards, and health and safety requirements.<br>Required Skills & Competencies:<br>Strong planning and organizing skills. Good communication and coordination skills. Data collection and analysis. Strong computer and Microsoft Office skills. Knowledge of vehicle planning and work scheduling. Good numerical and reporting skills. Understanding of logistics, transportation, inventory, and storage processes. Strong attention to detail, accountability, and ability to meet deadlines.<br>Preferred Profile:<br>2–4 years of relevant experience in Logistics, Delivery Operations, Transportation, Supply Chain, or a related field. Sound understanding of operational procedures and delivery processes. Ability to work in a fast-paced environment and coordinate multiple delivery activities. Strong focus, persistence, problem-solving skills, and attention to detail.<br><br>???? Location: Alexandria, Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br>• Communicating with customers directly on the telephone.<br>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br>• Providing exceptional attention to detail on every case and issue.<br>• Proactively finding solutions to problems with limited guidance.<br>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and remote correspondence.<br>• Communicating effectively with senior leadership to highlight barriers and form solutions.<br>• Working confidently at pace with multiple online platforms and tech systems.<br>• Working in a fast-paced environment, within a restricted time frame.<br>• Working a Full-Time (40+ hours per week) flexible schedule <br>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br>A day in the life<br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br>About the team<br>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company<br>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity<br>- Experience with Microsoft Office including Outlook, Word, and Excel<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Speak, write, and read fluently in Arabic<br>- Advanced and adaptable interpersonal communication skills.<br>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br>- Effective communication skills and the ability to build enduring professional relationships.<br>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>