Collection Specialist Jobs in Egypt

A professional or second-class license driver is required and is responsible for delivering customer orders (using a Suzuki car) for residents of Cairo and Giza. Net salary 11,000 (bonuses for delivering orders and customer tips). Work at branches in Cairo and Giza. Social security and private medical insurance. 9 working hours. Annual leave and allowances. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 50</li><li>Shift system: morning and evening</li><li>Driver's license: Category III</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

Job: Driver and Delivery Representative. Nature of work: delivery to customers. Conditions: Commitment and punctuality in working hours. Good knowledge of routes inside Cairo Ability to work under pressure. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: morning and evening</li><li>Driver's license: private</li><li>Benefits: social security, travel allowance, overtime</li></ul>

Delivery agent with a professional license:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- holder of a valid professional license - has a high qualification, good conduct and behavior, punctuality, ability to deal well with customers<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: Morning only</li><li>Driving license: private</li><li>Benefits: social insurance, overtime</li></ul>

Required qualifications:✔ 3 to 6 years of experience in collections and accounting.✔ Strong communication and negotiation skills.✔ Ability to follow up with clients and efficiently complete collection procedures.✔ Proficiency in Microsoft Excel and Microsoft Office programs.✔ Ability to work in the field and visit clients when needed.✔ Holding a driving license is an added advantage.Job duties:• Follow up on due invoices and payment deadlines.• Continuous communication with clients to ensure collections are received on time.• Visit clients and follow up on field collection procedures.• Prepare periodic reports on the status of collections and delinquencies.• Reconcile client accounts and resolve any discrepancies or financial inquiries.• Coordinate with various departments to ensure continuous updating of collection data.<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: social insurance, transport allowance, overtime</li></ul>

Distribution and Collection Agent for a Sales Company. Work from Saturday to Thursday, starting at 9 AM. Requires a private license or a tertiary degree. Proficient in reading and writing<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: morning and evening</li><li>Driver's license: private</li><li>Benefits: health insurance, social insurance</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: morning and evening</li><li>Driver's license: private</li><li>Benefits: health insurance, social insurance, overtime, motorcycle/bike required</li></ul>

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<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 99</li><li>Shift system: morning and evening</li><li>Driver's license: Third Class</li><li>Benefits: health insurance, social security, transportation allowance</li></ul>

Requires having experience in collecting invoices and banking transactions. Perform any errands related to the company, administration, and maintaining documents and their confidentiality: - Bank visits, social insurance, labor office, etc. - Delivery and receipt of papers and documents. - Purchasing office supplies. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Social insurance</li></ul>

About The Role<br><br>The Senior Collector is responsible for executing KONE's customer credit management, collection, and dispute management activities.<br><br>The Senior Collector deploys credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum, and arrears are economically collected. The role executes the collection strategy, ensures the dispute management routing is fit for purpose for local conditions in alignment with global guidelines, and ensures that bad debt provisions and write-offs are processed according to the defined rules.<br><br>The Senior Collector works closely with the BPO partner, Frontline Customer Service & Admin (CS&A), and the upstream organization.<br><br>Senior Collector is a Business Process Outsourcing (BPO) role by default. However, the role may exist in larger KONE units in order to support the Credit Controller in their tasks. Where a decision is taken to retain selected key customer accounts under Frontline collection responsibility, the Senior Collector performs the collection and dispute management transactional tasks for those specified accounts instead of the BPO. The same tools and KPIs apply, regardless of who performs the collection activity.<br><br>Key Responsibilities<br><br>Coordinating the BPO and retained organization for credit management, collection, and dispute management processes Resolving and supporting the Frontline in solving complicated collection cases Performing dispute root cause analysis and driving corrective actions from an end-to-end perspective Carrying out the first collection contact physically, where local requirements call for it<br><br>Transactional tasks for accounts retained in Frontline responsibility<br><br>Dispute management routing for agreed retained accounts Recording invoice disputes into the collection and dispute management solution as they arise Initiating and following the dispute management workflow by dispatching recorded disputes to the relevant business responsible people in the organization for resolution Applying the collection strategy for agreed retained accounts Conducting collection calls with customers in a structured way Requesting promises to pay from customers as part of collection contacts, and recording the given promises Coordinating with CS&A and inbound teams for the assigned portfolio of customers to ensure all queries and disputes are appropriately handled and resolved to facilitate collection activities<br><br>Experience & Education<br><br>Required<br><br>3–5 years of experience in accounts receivable, collections, credit control, or order-to-cash, ideally within a multinational or shared services/BPO-supported environment Bachelor's degree in Accounting, Finance, Business Administration, or a related field Demonstrated ownership of a customer portfolio, including direct collection contact with customers by phone, email, and where required, in person Hands-on experience with dispute and deduction management: logging, routing, and following up to resolution Experience working with or alongside an outsourced service provider (BPO/SSC) is strongly preferred<br><br>Preferred<br><br>Experience in construction, industrial, or project-based B2B industries where invoicing is milestone- or contract-driven Exposure to credit risk assessment, bad debt provisioning, and write-off processes<br><br>Skills & Competencies<br><br>Technical<br><br>ERP experience in the O2C/AR module — SAP FI-AR or equivalent Familiarity with a collection and dispute management solution (SAP FSCM Collections & Dispute Management, High Radius, or similar workflow tool) Strong Excel skills, including pivot tables, lookups, and reconciliation of large invoice files Ability to work with AR KPIs — DSO, aging buckets, collection effectiveness, promise-to-pay conversion, and dispute cycle time Fluent Arabic and strong written and spoken English<br><br>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.<br><br>Read more on https://kone.com/global/en/careers.html

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for a new Cash Collector<br>Job purpose:Collect cash from customers in the assigned area and ensure all collections are completed accurately, safely, and on time.<br>Key accountabilities :Visit customers to collect cash payments. Cover the assigned area (e.g., New Cairo or Giza). Issue receipts and keep collection records. Hand over collected cash according to company procedures. Report any collection issues to the supervisor. Provide professional and friendly customer service.<br>Must have technical / professional qualifications :Previous experience in cash collection or a similar field role. Valid driving license. Own motorcycle or car. Able to cover a large assigned area (New Cairo)<br>Core Skills required:Good communication skills. Honest and reliable. Good time management. Basic record-keeping skills. Able to work independently.<br>Join our dynamic team as a Cash Collector and contribute to our Fin Tech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.<br>Our values guide how we think and act - They describe what we care about the most.<br>Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team.<br>We are changing lives by constantly striving for a better solution.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Collection Specialist ( Fluent English speaker) Department: Finance &amp; Collections Reporting To: General Manager Location: El Sheikh Zayed Job Summary We are seeking a proactive and detail-oriented Collection Specialist to manage accounts receivable, ensure timely collection of outstanding payments, and maintain strong relationships with clients.<br> The role requires excellent communication skills, a customer-focused approach, and the ability to handle collections professionally while preserving positive client relationships.<br> The ideal candidate should be fluent in English and capable of effectively communicating with clients regarding payments, account status, and issue resolution.<br> Key Responsibilities Collections &amp; Accounts Receivable * Follow up with clients regarding outstanding invoices and due payments.<br> * Ensure timely collection of receivables according to company policies.<br> * Monitor customer accounts and maintain accurate collection records.<br> * Reconcile account balances and resolve payment discrepancies.<br> * Prepare collection reports and aging analysis.<br> * Escalate overdue accounts when necessary and recommend appropriate actions.<br> Client Relationship Management * Build and maintain strong professional relationships with clients.<br> * Act as a point of contact for payment-related inquiries and concerns.<br> * Ensure a positive customer experience throughout the collection process.<br> * Handle client concerns and resolve issues in a professional manner.<br> * Conduct regular follow-ups to maintain client satisfaction and engagement.<br> * Coordinate with internal departments to address client requests and concerns.<br> Reporting &amp; Documentation * Maintain accurate records of client communications and payment activities.<br> * Prepare weekly and monthly collection performance reports.<br> * Monitor collection KPIs and identify areas for improvement.<br> * Ensure all documentation is properly maintained and updated.<br> Preferred Skills * Collections management * Client relationship management * Negotiation skills * Problem solving * Communication skills * Time management * Attention to detail * Reporting and data analysis * Social Insurance * Medical Insurance Work Conditions * Full-time * Office-based * Working hours as per company policy * Performance-driven environment * Regular client communication and follow-up required.<br> Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.<br> * 1–3 years of experience in Collections, Accounts Receivable, Customer Service, or Client Relations.<br> * Fluent English speaker (written and spoken).<br> * Strong communication and negotiation skills.<br> * Good knowledge of Microsoft Office applications, especially Excel.<br> * Ability to manage multiple accounts and prioritize tasks effectively.<br></span> </div>

We are looking for a motivated Tele calling Collection Specialist with 1–3 years of experience to support our collection operations across Dayrah (Halan Gam3ya) Branches. The ideal candidate will be responsible for following up with clients on outstanding payments, supporting recovery targets, and ensuring compliance with company policies and regulatory requirements.<br>What You'll do:-Carry out daily collection activities and follow up on assigned accounts as instructed by the team lead.-Contact clients to remind them of outstanding balances, explain repayment options, and encourage timely payments.-Negotiate basic payment arrangements under supervision when required.-Record collection activities and update client information accurately in the system.-Escalate unresolved cases or disputes to senior team members for further handling.-Support in preparing simple collection reports and tracking account statuses.-Coordinate with finance, customer service, and branch teams to ensure smooth processes.-Follow all company policies and regulatory guidelines set by CBE.<br><br>Skills and requirements-Experience 1–3 years in collections, credit control, or a related customer-facing role.-Bachelor’s degree in business, finance, or a related field (preferred).-Strong communication and interpersonal skills.-Basic negotiation abilities.-Attention to detail and ability to maintain accurate records.-Familiarity with Microsoft Office (Excel, Word, Outlook).-Eagerness to learn and develop within the collections field

<ul><li><p>Review customer contracts to ensure payment terms, due dates, and late payment penalties are properly applied.</p></li><li><p>Follow up with customers to collect outstanding payments and agree on payment schedules.</p></li><li><p>Manage all communications related to overdue accounts and respond to customer inquiries and collection-related complaints.</p></li><li><p>Coordinate with internal departments to resolve any issues that may impact the collection process.</p></li><li><p>Prepare daily and monthly collection reports, including overdue accounts, delinquent customers, and Accounts Receivable Aging reports.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Females (preferred)</p></li><li><p>2–3 years of experience in Collections or Accounts Receivable.</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Excellent organizational and follow-up abilities.</p></li><li><p>Proficiency in Microsoft Office, especially Excel.</p></li></ul><p></p>

<h2>Key Responsibilities</h2><h3>Collection Management</h3><ul><li><p>Contact customers through phone calls, emails, SMS, and other approved communication channels regarding upcoming and overdue payments.</p></li><li><p>Follow up on monthly installments, down payments, maintenance fees, penalties, and other outstanding balances.</p></li><li><p>Monitor customer aging reports and prioritize collection activities.</p></li><li><p>Negotiate payment arrangements within the approved authority limits.</p></li><li><p>Ensure collection targets are achieved on a monthly basis.</p></li></ul><h3>Customer Account Management</h3><ul><li><p>Review customer accounts to identify overdue balances.</p></li><li><p>Reconcile customer statements and investigate payment discrepancies.</p></li><li><p>Update payment records in the ERP/CRM system.</p></li><li><p>Respond to customer inquiries regarding payment schedules and account balances.</p></li></ul><h3>Coordination</h3><ul><li><p>Coordinate with the Sales Department regarding customer payment commitments.</p></li><li><p>Liaise with Customer Service to resolve customer concerns affecting collections.</p></li><li><p>Work closely with the Legal Department on accounts requiring legal action.</p></li><li><p>Coordinate with Treasury to verify received payments.</p></li></ul><h3>Reporting</h3><ul><li><p>Prepare daily, weekly, and monthly collection reports.</p></li><li><p>Monitor collection KPIs and overdue trends.</p></li><li><p>Report high-risk accounts to management.</p></li><li><p>Maintain accurate documentation of collection activities.</p></li></ul><h3>Compliance</h3><ul><li><p>Ensure all collection activities comply with company policies and applicable laws.</p></li><li><p>Maintain confidentiality of customer financial information.</p></li><li><p>Keep accurate records of customer communications.</p></li></ul><p></p>

Job Summary The Sales Collection Agent is responsible for the secure and timely collection of sales proceeds, including cash and cheques, from our customer base. Working within a designated geographical territory, the agent follows a weekly schedule provided by the sales team to ensure all outstanding receivables are collected and deposited into company bank accounts according to Treasury Department protocols.<br>Key Responsibilities Field Collection: Visit customers within the assigned geographical area to collect payments (cash and cheques) in accordance with the Weekly Collection Plan. Verification: Ensure all collected amounts match the invoices and receipts. Verify the accuracy of cheques (dates, signatures, and written amounts) before acceptance. Documentation: Issue official company receipts to customers upon collection and maintain an accurate daily log of all transactions. Banking & Deposits: Transport collected funds securely and deposit them into designated bank accounts daily, strictly following the Treasury Department’s deposit instructions and deadlines. Reporting: Submit daily collection reports and validated bank deposit slips to the Treasury/Finance department for reconciliation. Coordination: Maintain constant communication with the Sales Team to update them on collection statuses or any payment discrepancies/refusals encountered in the field.<br>Skills & Qualifications Education: High School Diploma or equivalent; an Associate Degree in Finance or Accounting is a plus. Experience: Proven experience as a Collection Agent, Cashier, or in a similar field-based role handling physical currency. Honesty & Integrity: Unquestionable honesty and a clean professional record (background checks are mandatory Including Police report and ex-employer’s recommendation letters) Mobility: Must possess a valid driver’s license

Job Summary The Sales Collection Agent is responsible for the secure and timely collection of sales proceeds, including cash and cheques, from our customer base. Working within a designated geographical territory, the agent follows a weekly schedule provided by the sales team to ensure all outstanding receivables are collected and deposited into company bank accounts according to Treasury Department protocols.<br>Key Responsibilities Field Collection: Visit customers within the assigned geographical area to collect payments (cash and cheques) in accordance with the Weekly Collection Plan. Verification: Ensure all collected amounts match the invoices and receipts. Verify the accuracy of cheques (dates, signatures, and written amounts) before acceptance. Documentation: Issue official company receipts to customers upon collection and maintain an accurate daily log of all transactions. Banking & Deposits: Transport collected funds securely and deposit them into designated bank accounts daily, strictly following the Treasury Department’s deposit instructions and deadlines. Reporting: Submit daily collection reports and validated bank deposit slips to the Treasury/Finance department for reconciliation. Coordination: Maintain constant communication with the Sales Team to update them on collection statuses or any payment discrepancies/refusals encountered in the field.<br>Skills & Qualifications Education: High School Diploma or equivalent; an Associate Degree in Finance or Accounting is a plus. Experience: Proven experience as a Collection Agent, Cashier, or in a similar field-based role handling physical currency. Honesty & Integrity: Unquestionable honesty and a clean professional record (background checks are mandatory Including Police report and ex-employer’s recommendation letters) Mobility: Must possess a valid driver’s license

<p>Responsible for managing end to end credit and collections activities, including customer credit reviews, setting credit limits and terms, monitoring AR aging and DSO, performing reconciliations, driving collection strategies, resolving discrepancies, and collaborating cross functionally to improve cash flow and achieve receivable targets.</p><p>A Day in the Life</p><ul><li>Drive and monitor credit reviews for new and existing customers, determining credit limits and assigning risk categories.</li><li>Review parameters and relative weights affecting the calculation of credit limits and risk categories, including credit filters/checks and tolerances for customers.</li><li>Define and monitor the consistent application of credit terms across the business, including payment terms, credit risks, and limits.</li><li>Ensure timely cash reconciliation with high-quality standards, including cash application, explaining discrepancies, and reporting activities.</li><li>Calculate and track Days Sales Outstanding (DSO)</li><li>Report and track Accounts Receivable (AR) aging.</li><li>Send reminders regarding outstanding debts to all customers.</li><li>Perform customer account reconciliations.</li><li>Conducting collection analytics and providing support for credit management.</li><li>Executing an efficient collection strategy based on market credit policy.</li><li>Collating and sending customer required supporting documentation for collection.</li><li>Analyzing customers accounts and monitoring account details for non-payments.</li><li>Conducting outbound collection activities and issuing dunning letters to customers.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in accounting or finance</p><p>Full proficiency in English</p><p>0-1 year of relevant experience</p><p>Strong communication skills</p><p>Exceptional attention to detail and accuracy with numbers</p><p>Advanced Excel Skills</p><p>Time Management</p>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 10</li><li>نظام الورديات: صباحية فقط</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Manage delinquent accounts based on segmentation and performance data.<br>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.<br>Maintain strong governance and control frameworks to minimize risk.<br>Customer Dispute Resolution<br>Track and resolve customer disputes related to payments or services.<br>Collaborate with internal teams for timely, fair, and customer-centric solutions.<br>Customer Communication<br>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.<br>Handle customer interactions across various digital channels.<br>What We’re Looking For<br>2–3 years of collections or recovery experience, preferably in digital banking or fintech.<br> <br> Key Responsibilities<br><strong>Key Responsibilities</strong><strong>Account Management</strong><br><ul><li>Manage delinquent accounts based on segmentation and performance data.</li><li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li><li>Maintain strong governance and control frameworks to minimize risk.</li></ul><strong><br>Customer Dispute Resolution</strong><br><ul><li>Track and resolve customer disputes related to payments or services.</li><li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li></ul><strong><br>Customer Communication</strong><br><ul><li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li><li>Handle customer interactions across various digital channels.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><strong>Requirements</strong><ul><li>2–3 years of collections or recovery experience, preferably in digital banking or fintech.</li><li>Strong knowledge of UAE regulations and debt collection best practices.</li><li>Experience with collection agencies, digital tools, and performance reporting.</li><li>Excellent communication, problem-solving, and stakeholder management skills.</li><li>Ability to balance empathy with commercial impact in customer conversations.</li></ul> </div>