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Technical Support Advisor – (USA Market) | Premium Salary + Staggered Increases Are you passionate about tech and ready to elevate your career? We are hiring Technical Support Advisors to join our elite team supporting Samsung Mobile users in the US market. This is not just another call center job. We offer a structured financial growth plan that rewards your tenure and performance from Day 1. What’s in it for you? Unmatched Salary Progression:+10% increase on Basic Salary after 6 months.+5% increase on Basic Salary after 1 year.+15% increase on Variable (KPI) pay after 18 months.+10% increase on Variable (KPI) pay after 24 months. Location: Prime location at City Walk. Compensation: 90 EGP (Basic + Variables). Schedule: Rotational 24/7 (Males) | Maximum 2 AM shift for Females | Rotational days off. The Role:You will be the first point of contact for US customers, providing top-tier support across Voice, Email, Social Media & Chat. We are looking for experts who can handle 100% Technical Troubleshooting for Samsung mobile devices. Minimum Requirements:Excellent English communication skills. Strong technical aptitude and troubleshooting ability for mobile devices. Flexibility to work a rotational schedule.<br>Apply Now!

We are hiring an Administration Officer to manage front office operations and provide administrative support for the smooth day-to-day running of the office. The role will serve as the first point of contact for visitors while coordinating administrative activities, office supplies, facilities, and vendors. The position will ensure administrative requests, documentation, and services are handled efficiently and accurately.<br>About us NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities:Manage the reception area and welcome visitors professionally. Answer and direct incoming calls and manage correspondence. Coordinate meeting room bookings and visitor access. Create and follow up on Purchase Requisitions for office and administrative requirements. Coordinate with Procurement, Finance, and vendors to ensure timely delivery of goods and services. Manage office supplies, pantry stock, and administrative inventory. Coordinate office maintenance, facilities, and service requests. Maintain accurate administrative records and support meetings, events, and other administrative activities.<br>Requirements:Bachelor’s degree in Business Administration or a related field. Minimum 3 years of experience in administration, office management, or reception. Experience creating and following up on Purchase Requisitions. Proficiency in Microsoft Office, including Word, Excel, Outlook, and Power Point. Experience with ERP systems such as SAP, Oracle, or similar is an advantage. Strong organizational, communication, and multitasking skills. Professional attitude with excellent customer service skills. Good command of written and spoken English.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>KEY RESPONSIBILITIES:</p><p><br></p><p>Under the supervision of the Head of Partnerships, the Partnerships Officer will:</p><p><br></p><p>Partnership Development</p><p><br></p><p>Support the identification and assessment of partnership opportunities aligned with WFP strategic priorities.</p><p>Conduct stakeholder mapping, research, and analysis to support partnership development efforts.</p><p>Contribute to the preparation of concept notes, proposals, presentations, briefing packages, and partnership materials.</p><p>Support the development of engagement plans and partnership initiatives.</p><p>Resource Mobilization</p><p><br></p><p>Monitor donor priorities, funding opportunities, and emerging partnership trends.</p><p>Support the preparation of funding proposals and resource mobilization materials.</p><p>Coordinate inputs from programme and support units to ensure timely submission of partnership and donor documents.</p><p>Contribute to partnership pipeline tracking and resource mobilization monitoring.</p><p>Partner Engagement and Coordination</p><p><br></p><p>Maintain regular communication with partner organizations and external stakeholders.</p><p>Support the organization of meetings, missions, workshops, partner visits, and external engagement events.</p><p>Prepare briefing notes, talking points, background information, and meeting summaries.</p><p>Follow up on agreed actions and partnership commitments.</p><p>Represent WFP in meetings, workshops, and partnership events, as delegated by the Head of Partnerships.</p><p>Donor Reporting and Visibility</p><p><br></p><p>Support the preparation of donor reports and other partnership-related documentation.</p><p>Coordinate the collection and consolidation of programme information and achievements.</p><p>Contribute to the development of visibility materials, success stories, factsheets, and communication products highlighting partnership results.</p><p>Knowledge Management and Analysis</p><p><br></p><p>Maintain partnership databases, tracking systems, and stakeholder records.</p><p>Prepare analytical reports, stakeholder profiles, and partnership briefs.</p><p>Support knowledge management initiatives and information sharing within the Country Office.</p><p>Contribute to lessons learned and good practices related to partnership management and resource mobilization.</p><p>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</p><p><br></p><p>Education:</p><p><br></p><p>Advanced university degree in International Relations, Political Science, Development Studies, Economics, Business Administration, Public Administration, Marketing, Communications, Social Sciences, or a related field. Alternatively, a first university degree with additional years of relevant professional experience may be accepted in lieu of the advanced university degree.</p><p>Experience:</p><p><br></p><p>At least five (5) years of progressively responsible experience including one year of professional experience in one or more of the following areas: Partnerships, Resource Mobilization, Donor Relations, External Relations, International Development, Programme Coordination, Communications, Public Affairs</p><p>Proven experience in donor engagement and drafting high-quality concept notes, proposals, and external-facing materials.</p><p>Demonstrated experience developing and managing partnerships with donors, government institutions, UN agencies, private sector organizations, foundations, academic institutions, or civil society organizations.</p><p>Experience working with international organizations, development agencies, NGOs, government institutions, donors, foundations, or the private sector is desirable.</p><p>Knowledge &amp; Skills:&nbsp;</p><p><br></p><p>Strong coordination, communication, and stakeholder engagement skills</p><p>Good understanding of WFP’s operational model and the role of partnerships in supporting resource mobilization and programme delivery</p><p>Strong understanding of Egypt's development landscape and stakeholder ecosystem.</p><p>Familiarity with partnership development and stakeholder engagement approaches across public, private, and development sectors.</p><p>Ability to translate technical/programmatic content into compelling partnership narratives</p><p>Strong analytical skills and attention to detail</p><p>Collaboration and stakeholder engagement</p><p>Strategic thinking and results orientation</p><p>Effective communication (written and verbal)</p><p>Ability to work across teams in a fast-paced environment</p><p>Languages:&nbsp;</p><p><br></p><p>Fluency in written and spoken English and Arabic is required</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Advanced university degree in International Relations, Political Science, Development Studies, Economics, Business Administration, Public Administration, Marketing, Communications, Social Sciences, or a related field. Alternatively, a first university degree with additional years of relevant professional experience may be accepted in lieu of the advanced university degree.</li><li>At least five (5) years of progressively responsible experience including one year of professional experience in one or more of the following areas: Partnerships, Resource Mobilization, Donor Relations, External Relations, International Development, Programme Coordination, Communications, Public Affairs</li><li>Proven experience in donor engagement and drafting high-quality concept notes, proposals, and external-facing materials.</li><li>Demonstrated experience developing and managing partnerships with donors, government institutions, UN agencies, private sector organizations, foundations, academic institutions, or civil society organizations.</li><li>Experience working with international organizations, development agencies, NGOs, government institutions, donors, foundations, or the private sector is desirable.</li><li>Strong coordination, communication, and stakeholder engagement skills</li><li>Good understanding of WFP s operational model and the role of partnerships in supporting resource mobilization and programme delivery</li><li>Strong understanding of Egypt's development landscape and stakeholder ecosystem.</li><li>Familiarity with partnership development and stakeholder engagement approaches across public, private, and development sectors.</li><li>Ability to translate technical/programmatic content into compelling partnership narratives</li><li>Strong analytical skills and attention to detail</li><li>Collaboration and stakeholder engagement</li><li>Strategic thinking and results orientation</li><li>Effective communication (written and verbal)</li><li>Ability to work across teams in a fast-paced environment</li><li>Fluency in written and spoken English and Arabic is required</li></ul><p></p></section>

We're expanding our team at E-Tech Solutions, and we are looking for a "Sales Account Manager" to join our growing team.<br>Main Responsibilities:- Identify and pursue new business opportunities by contacting potential clients.- Collaborate with the Pre-Sales team to provide suitable solutions to clients.- Build and maintain strong relationships with clients.- Follow up with clients and support the sales process from initial contact to closing.<br>Qualifications:- Preferred to have experience in the IT Sales sector .- Bachelor's degree is a MUST.- Fluent English.- Excellent knowledge of Microsoft Excel.<br>Work Location: Sheraton, Cairo<br>If you are ready to start or advance your career, please send your CV to hr@etech-eg.com and mention "Sales Account Manager" in the subject line

Role Description:Preparing and developing sales and technical presentations to explain our company's Services and activities to customers. Discussing requirements needs with customers. Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales. Achieving dedicated sales goals. Organizing communication tools with customers (as sales visits). Full commitment to the confidentiality and ethics of work. Acquiring new clients. Ensures a positive customer experience throughout the sales process. Explain benefits of Services to potential clients. Demonstrate how products exceed those of competitors.<br>Qualifications:Bachelor’s degree A minimum of 3 years of experience in the construction industry is highly preferred. Excellent communication skills. Negotiation skills. Presentation skills Sales skills. Must own a car.

Role Description:Preparing and developing sales and technical presentations to explain our company's Services and activities to customers. Discussing requirements needs with customers. Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales. Achieving dedicated sales goals. Organizing communication tools with customers (as sales visits). Full commitment to the confidentiality and ethics of work. Acquiring new clients. Ensures a positive customer experience throughout the sales process. Explain benefits of Services to potential clients. Demonstrate how products exceed those of competitors.<br>Qualifications:Bachelor’s degree A minimum of 3 years of experience in the construction industry is highly preferred. Excellent communication skills. Negotiation skills. Presentation skills Sales skills. Must own a car.

As a Community Service Specialist, you will play a key role in supporting our residential communities by ensuring a smooth and professional experience for all tenants. You will be the go-to person for handling inquiries, resolving day-to-day issues, and acting as the link between residents and internal departments. This role sits within the team responsible for managing our communities, enhancing tenant satisfaction, and delivering high-quality service across all touchpoints.<br>Your responsibilities will encompass the following key areas:Resident Support & Communication:Serve as the first point of contact for residents regarding questions, complaints, or service requests. Provide timely, clear, and courteous assistance through various channels (phone, email, in person). Communicate community procedures, updates, and policies in a professional manner. Case Handling & Follow-up:Open and manage service requests in coordination with other departments (e.g., maintenance, security, TA). Ensure issues are tracked, followed up, and resolved within the expected timeframes. Keep accurate logs of client interactions and maintain up-to-date records. Cross-functional Collaboration:Work closely with leasing, legal, technical affairs, and finance teams to support tenant-related needs. Assist in onboarding new tenants and managing their transition into the community. Support the execution of internal service initiatives or engagement activities. Monitoring & Reporting:Monitor service KPIs and identify patterns in resident feedback. Suggest improvements to enhance service delivery and tenant satisfaction. Support audits and documentation processes when required.<br>To excel in this role, candidates should possess the following qualifications and attributes:Bachelor’s degree.0–2 years of experience in customer service, preferably in real estate or property management. Excellent communication skills in English. Strong problem-solving abilities and emotional intelligence. Organized, detail-oriented, and capable of managing multiple tasks. Proficient in Microsoft Office; experience with CRM or property management systems is a plus. Preferably residing in or near New Cairo

responsibilities include Job brief: We are looking for an experienced and well-organized Sales Coordinator who has professional experience in SAP/Sales and distribution management to provide the necessary support to the field commercial team. The successful candidate will become the point of reference for colleagues and customers alike, by arranging delivery schedules and providing feedback, documentation, and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company. Responsibilities:Provide outstanding service to new customers as well as existing customers Acting as 1st point of contact between customers, Sales, Supply chain distribution team . Issuing/managing sales quotations to the customers as per sales managers confirmations Manage the customers purchase orders receiving, and sales orders entry on SAP system. Manage complexity of technical transactions related to different route to market modelscoordinate the delivery schedules with customers & align same with distribution team. Manage the customers escalations as well as internal & external communications. Respond to complaints from customers and give after-sales support when requested. Archiving and organize financial and non-financial data in electronic form and present reports.ensuring proper documentation cycle in place and communicating relevant information to different internal and external stakeholders. Assist in the preparation and organizing of promotional material or events<br>Requirements and skills: Pharma/Healthcare corporates experience is mandatory Proven experience in Customer service or in other administrative positions will be considered a plus. Good experience with SAP system management. Good computer skills (MS Office) Proficiency in English Well-organized and responsible with ability in problem-solving Excellent verbal and written communication skills A team player with high level of dedication BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset

فرصة ذهبية لكل شباب الجراحين الطموحين! هل نفسك تكون جزء من حدث طبي عالمي وتكتسب خبرة حقيقية في تنظيم ورش العمل الطبية الكبرى؟ انضم لفريق التنظيم لـ "الورشة الدولية الأولى بالقاهرة: أورام الرأس والرقبة وإعادة البناء الميكروسكوبي"دي مش مجرد مشاركة، دي فرصة عشان: تشوف عن قرب قامات وأساتذة دوليين في مجال الأورام والتجميل. تبني شبكة علاقات قوية مع كبار المتخصصين وتوسع دائرتك المهنية. تطور مهاراتك التنظيمية وتضيف نقطة قوية لـ CV بتاعك. هتاخد شهادة تقدير رسمية بمشاركتك في تنظيم الحدث ده. مين يقدر يقدم؟_- *أطباء مقيمين جراحة فم ووجه وفكين Juniors- الطلاب المقيدين حاليا في الدبلوم المتخصص- الطلاب المقيدين حاليا في الماجستير المتخصص ( اول ٤ سمسترات)- طلاب زمالة جراحة فم ووجه وفكين ( اول سنتين)*_ الأماكن محدودة جداً!مستني إيه؟ ابدأ خطوتك الأولى وسجل معانا دلوقتي عشان تكون جزء من النجاح ده. سيتم عمل اجتماع زووم لكل المتقدمين لشرح ألية العمل التقديم مفتوح في الفترة من ٢ حتي ٤ اغسطس فقطمن خلال الرابط التالي<br>https://docs.google.com/.../1TMjIDUEQScp7Anst PYk.../viewform<br>#جراحة_الفم_والوجه_والفكين #أورام_الرأس_والرقبة #شباب_الجراحين #تنظيم_مؤتمرات #فرصة_ #القاهرة #مصر #EOO #EAOO

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations.<br> Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why This Role Matters At Lucidya, customer support is more than answering tickets - it's a critical part of the customer experience.<br> As we scale our global customer base and move towards 24/7 support coverage, we're building a world-class support function that delivers fast, knowledgeable, and proactive service.<br> As a Customer Support Specialist, you'll be the first point of contact for our customers, helping them resolve issues, navigate the platform, and ensuring every interaction leaves a positive impression.<br> You'll work closely with our Technical Support and Engineering teams, troubleshooting problems, escalating complex issues when needed, and helping us continuously improve the customer experience.<br> Your ability to communicate clearly, solve problems efficiently, and build trust with customers will have a direct impact on customer satisfaction and retention.<br> What You'll Do Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform.<br> Deliver exceptional customer support in both Arabic and English.<br> Investigate, troubleshoot, and resolve customer issues independently wherever possible.<br> Perform initial debugging and quality checks before escalating technical issues to the Technical Support team.<br> Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system.<br> Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process.<br> Collaborate closely with Technical Support and Engineering to ensure timely issue resolution.<br> Contribute to maintaining and improving internal knowledge base articles and support documentation.<br> Identify recurring customer issues and share feedback to improve product quality and support processes.<br> Participate in quality assurance reviews and continuously improve service standards.<br> Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends.<br> What Success Looks Like Within your first 90 days, you'll: Develop a strong understanding of the Lucidya platform, products, and customer workflows.<br> Become confident navigating our support tools and internal processes.<br> Successfully manage customer inquiries independently.<br> Demonstrate strong product knowledge and effective troubleshooting skills.<br> Build productive working relationships with Technical Support and Engineering teams.<br> Consistently achieve key customer support metrics, including First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT).<br> Who You Are 2+ years of experience in a Customer Support Specialist, Customer Support Agent, or similar customer-facing support role.<br> Current experience supporting customers in a SaaS environment (required).<br> B2B SaaS experience is strongly preferred.<br> Fluent in both Arabic and English, with excellent written and verbal communication skills.<br> Comfortable explaining technical concepts to non-technical customers.<br> Strong problem-solving and analytical skills with the ability to troubleshoot customer issues independently.<br> Experience working with support and collaboration tools such as Intercom, Jira, CRM platforms, or similar ticketing systems.<br> Comfortable working across multiple systems and managing several customer conversations simultaneously.<br> Highly organized, customer-focused, and able to thrive in a fast-paced environment.<br> Bachelor's degree or equivalent qualification.<br> Nice to Have Experience supporting enterprise or government customers.<br> Familiarity with customer engagement, social listening, or customer experience platforms.<br> Experience contributing to knowledge bases or process documentation.<br> Exposure to QA processes or customer support performance metrics.<br> Why You'll Love Working Here Join one of the region's leading AI-native technology companies.<br> Work alongside talented teams building products used by leading enterprises and government organizations.<br> Help shape a growing Customer Support function with opportunities to influence processes and best practices.<br> Remote-first working environment.<br> Continuous learning and career development opportunities.<br> Collaborative, inclusive, and high-performance culture where your impact is visible.<br> Hiring Process Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer</span> </div>

As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.<br> Key Responsibilities: • Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information on products, services, and procedures • Identify customer needs and offer solutions or escalate when needed • Ensure all interactions meet service standards and regulatory requirements • Maintain accurate records of customer interactions • Achieve individual targets and support team goals Skills & Competencies: • Strong communication and active listening skills • Customer-focused with problem-solving ability • Ability to multitask and work in a fast-paced environment <br>Requirements: • Bachelor’s degree is a must • C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills • Flexibility to work rotational shifts

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a detail-oriented and professional Health and Safety Officer to join our organization in Cairo, Egypt. In this role, you will be responsible for developing, implementing, and maintaining comprehensive health and safety programs that ensure compliance with Egyptian labor regulations and international safety standards. The ideal candidate will demonstrate strong analytical skills, exceptional organizational abilities, and a decisive approach to creating a safe and healthy work environment for all employees.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Develop, implement, and manage health and safety policies, procedures, and programs in compliance with Egyptian labor laws and international standards</li> <li>Conduct regular workplace inspections and hazard assessments to identify potential risks and unsafe conditions</li> <li>Investigate workplace incidents and accidents, analyze root causes, and implement corrective and preventive actions</li> <li>Maintain accurate and comprehensive health and safety records, documentation, and reports</li> <li>Provide health and safety training and awareness programs to employees at all organizational levels</li> <li>Monitor and analyze safety performance metrics and key performance indicators to drive continuous improvement</li> <li>Collaborate with management and department heads to ensure safety compliance and foster a strong safety culture</li> <li>Prepare and present safety reports to senior management and relevant regulatory authorities</li> <li>Stay current with changes in Egyptian labor regulations and international safety standards</li> <li>Respond to workplace emergencies and coordinate emergency response procedures</li> <li>Conduct safety audits and ensure corrective actions are implemented in a timely manner</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in Occupational Health and Safety, Environmental Health, Engineering, or a related field</li> <li>NEBOSH (National Examination Board in Occupational Safety and Health) certification or equivalent professional certification</li> <li>Current First Aid and CPR certification</li> <li>Minimum 1-3 years of professional experience in a health and safety role</li> <li>Proven experience developing and implementing workplace safety programs</li> <li>Strong knowledge of Egyptian labor regulations and international safety standards (OSHA or equivalent)</li> <li>Demonstrated experience in incident investigation and root cause analysis</li> <li>Proficiency in risk assessment methodologies and hazard identification techniques</li> <li>Excellent written and verbal communication skills in English and Arabic</li> <li>Strong analytical and problem-solving abilities with a detail-oriented approach</li> <li>Proficiency with safety management systems and Microsoft Office applications</li> <li>Ability to work independently and collaboratively with cross-functional teams</li> <li>Professional demeanor with the ability to make decisive decisions in safety-critical situations</li> <li>Valid driver's license (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet.</li> <li>We recognize and celebrate our team and individual success.</li> </ul> <p><strong>Hotel overview:</strong> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.</p> <p>The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift</li> <li>Frequent lifting and carrying up to 30 lbs</li> <li>Occasional kneeling, pushing, pulling, lifting</li> <li>Occasional ascending or descending ladders, stairs, and ramps</li> </ul> <p><strong>Visa requirements:</strong> Must be legally permitted to work in Egypt.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <h4>What is in it for you</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li> </ul></p><p></p>

Company Description BRANDO is a full-service creative marketing agency that supports clients across branding, digital marketing, and social media. The agency designs, launches, and analyzes social media campaigns aimed at driving measurable growth and long-term success. BRANDO also delivers website and app development solutions, combining creative strategy with strong technical execution. In addition, the agency provides photography, videography, and audio production services, offering comprehensive content creation under one roof. Team members collaborate across disciplines in a dynamic environment that values creativity, performance, and client satisfaction.<br>Role Description The Account Manager is a full-time, on-site role based in Qesm El Ahram. This role is responsible for managing client relationships, serving as the primary point of contact, and ensuring that client objectives are clearly understood, documented, and achieved. Day-to-day tasks include coordinating with internal teams across branding, digital marketing, social media, and production, preparing proposals and campaign briefs, and monitoring project timelines and budgets. The Account Manager tracks performance metrics, prepares regular reports, and presents campaign results and recommendations to clients. This role also involves identifying growth opportunities, contributing to strategic planning, and supporting new business development while maintaining a high standard of service and communication.<br>Qualifications<br> <br>Strong client relationship management skills, including stakeholder communication, expectation setting, and conflict resolution. Experience coordinating cross-functional teams in areas such as branding, digital marketing, social media, and content production. Ability to manage multiple projects, timelines, and budgets using project management tools and structured workflows. Analytical skills for reviewing campaign performance, preparing reports, and translating data into actionable insights. Excellent written and verbal communication skills in English; Arabic proficiency is a strong advantage. Solid understanding of marketing principles, social media platforms, and creative agency workflows. Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience. Proactive, organized, and detail-oriented approach, with the ability to work collaboratively in an on-site team environment.

Company Description Oriana is a growing real estate organization focused on providing high-quality residential and commercial property solutions in Egypt. The company is committed to offering professional advisory services, transparent transactions, and long-term value for clients and partners. Oriana emphasizes a collaborative work environment where team members are encouraged to contribute ideas and support continuous improvement. The company values integrity, customer satisfaction, and performance, creating opportunities for career growth in the real estate sector. Role Description The Team Leader will oversee a real estate sales or leasing team, ensuring that daily targets and service standards are met. This full-time, on-site role in Egypt involves supervising team performance, assigning tasks, and supporting team members with guidance and coaching. The Team Leader will monitor pipelines, follow up on leads, and help close deals while maintaining accurate reports and documentation. The role includes coordinating with other departments, participating in client meetings, and ensuring that company policies and procedures are followed. The Team Leader is expected to foster a positive team culture, handle escalated client issues, and contribute to strategic planning and market activities. Qualifications Proven leadership experience in sales, leasing, or real estate teams, with the ability to motivate and guide diverse team members. Strong communication and interpersonal skills, including the ability to build trust with clients and collaborate effectively with colleagues. Solid organizational and time-management abilities, with experience in setting priorities, tracking performance, and preparing reports. Working knowledge of real estate market practices, property transactions, and client relationship management in Egypt or similar markets. Comfort with basic digital tools and CRM systems used for lead management, documentation, and reporting. Ability to work on-site full time, handle field visits when needed, and adapt to a fast-paced, target-driven environment. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred, along with prior experience in a supervisory or senior sales role.

Role Objectives:The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs). Roles & Responsibilities:Daily Operations Management:Oversee daily field operations and ensure readiness of Delivery Associates. Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion. Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges. DA Standards & Compliance:Conduct pre-shift checks for appearance, equipment, and app readiness. Perform spot audits and ensure adherence to safety and conduct guidelines. Issue Handling & Support:Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes. Coordinate with relevant teams for quick resolutions and redeployments. Vendor Complaints Management:Log and investigate vendor complaints, ensuring timely resolution within SLA. Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence. Routing & Dispatch Support:Validate delivery assignments and ensure efficient dispatching. Support real-time adjustments during peak hours to maintain performance targets. Reporting & Documentation:Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks. Prepare end-of-day and weekly performance summaries.<br>Required Education, Knowledge, and Skills:Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges. Good organizational and multitasking skills. Proficient in Microsoft Excel and data reporting. Team player with a proactive and adaptable attitude.

Company Description Egy Property is a real estate platform focused on providing a safe and trusted community for individuals looking to buy, sell, or rent property. The company is committed to simplifying real estate transactions and offering reliable support throughout the entire process. With a customer-centered approach, Egy Property aims to be the preferred choice for clients seeking transparent and efficient property services. Team members join a dynamic environment where they can help shape positive real estate experiences for a growing client base. Role Description This is a full-time, on-site Sales Primary & Resale Agent (Broker) role based in New Cairo. The agent will handle property listings, conduct client meetings, and guide buyers, sellers, and renters through the full sales or leasing process. Daily responsibilities include following up on leads, conducting property viewings, negotiating offers, and preparing basic documentation related to transactions. The role also involves maintaining market knowledge, building and nurturing a client network, and collaborating with internal teams to ensure accurate property information. The agent is expected to deliver professional, ethical service while meeting sales targets and contributing to the company’s reputation for safety and trust. Qualifications Strong sales and negotiation abilities, with a track record of meeting or exceeding targets. Customer service and communication skills to build rapport, understand client needs, and provide clear guidance. Basic knowledge of real estate processes, market trends, and property valuation, especially in New Cairo and surrounding areas. Organizational and time management skills to handle multiple clients, listings, and follow-ups efficiently. Comfort with using digital tools, CRM systems, and online listing platforms to manage and promote properties. Ability to work on-site, conduct property visits, and maintain a professional presence with clients and partners. High level of integrity, reliability, and adherence to legal and ethical standards in all transactions. Relevant experience in real estate sales or brokerage is preferred; a bachelor’s degree in business, marketing, or a related field is an advantage.

Role Objectives:The Senior People Advisor acts as a trusted People partner to managers and employees, overseeing People operations, employee relations, engagement and performance initiatives. This role provides advisory support to line managers, resolves complex People issues, and ensures alignment of People programs with organizational priorities.<br>Key Responsibilities:People Operations & Reporting Oversee the execution of People operations including workforce scheduling, payroll data validation, and system accuracy. Deliver People reports and workforce analytics (e.g., turnover trends, engagement data) for decision-making purposes. Ensure data integrity across HRIS and prepare monthly headcount reports. Recruitment & Onboarding Partner with Talent Acquisition to support mid-level hiring, participating in interview panels when needed. Ensure a seamless onboarding experience for new hires, aligning with managers to ensure full role integration. Evaluate probationary outcomes and ensure consistent feedback loops with managers. Employee Relations (ER) Act as a senior contact for employee relations, managing escalated cases and initial investigations. Ensure consistent and fair application of policies while maintaining compliance with labor law. Provide guidance to managers on resolving performance or behavioral concerns. Engagement & Culture Lead employee engagement initiatives, from planning recognition programs to conducting pulse checks. Monitor engagement KPIs (e.g., participation rates) and recommend interventions to address gaps. Promote a culture of inclusion and recognition across all levels. Performance and Development Oversee performance review processes including PDPs and PIPs, ensuring timely completion. Coordinate training programs based on team-specific needs and track completion rates. Coach managers on feedback and employee development conversations. Provide insights and recommendations to management on workforce trends, retention, and organizational improvements.<br>Required Education, Knowledge, And Skills:Bachelor’s degree in Human Resources or Business Administration.3 to 5 years of progressive HR experience, with exposure to employee relations and performance management. Strong knowledge of HR policies, labor law, and compliance. Solid analytical, communication, and problem-solving skills.

Sales Account Manager<br><br>Account Management & Customer Relations:<br><br> Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention Act as the primary point of contact for all customer ensuring timely response to inquiries, concerns and business requirements Conduct regular customer meetings and account reviews to understand business challenges, identify new opportunities and strengthen strategic partnerships Monitor customer satisfaction levels and proactively address issues to ensure service excellence and long-term customer loyalty Sales & Business Development: Identify, develop, and successfully close sales opportunities within assigned accounts and target customers Promote company products, solutions and services to existing and potential customers Achieve assigned revenue, gross profit, order intake and pipeline targets in line with departmental objectives Proposal & Opportunity Management: Lead the preparation of proposals, quotations, and tenders for small to medium-sized opportunities Coordinate technical, commercial and contractual requirements with relevant internal teams Conduct customer presentations, negotiations and commercial discussions Market Intelligence & Business Insights: Monitor market trends, competitor activities, customer developments and emerging technologies within the ICT sector, to identify new business opportunities and competitive advantages Provide feedback to management regarding market dynamics, customer needs, and business development opportunities<br><br>Requirements<br><br> Qualifications:<br><br>Bachelor's degree in Engineering, Information Technology, or Business Administration.<br><br> Minimum 4 years of relevant experience in ICT sales in data center , security light current hardware experience , account management is a must relevant to our industry Good understanding of sales cycles, tendering processes, and procurement procedures Strong customer relationship management and opportunity development skills Excellent communication, presentation, and negotiation abilities

فرصة عمل | Project & Sales Assistant<br><br>أكاديمية الحمد لتعليم القرآن الكريم واللغة العربية تبحث عن Project & Sales Assistant بنظام Part-Time Remote.<br><br>الدور مناسب لشخص منظم، سريع التعلم، قوي في اللغة العربية، ويرغب في اكتساب خبرة عملية حقيقية في تطوير المشاريع، إدارة العملاء، والمبيعات.<br><br>طبيعة العمل<br><br>خلال أول 3 أشهر، سيكون التركيز على مساعدة Project Developer في تطوير المشروع، وتجهيز وتشغيل الأنظمة والإجراءات، مع اكتساب خبرة عملية في المبيعات وإدارة العملاء.<br><br>بعد ذلك، ينتقل التركيز تدريجيًا إلى قسم المبيعات، مع مسؤوليات أكبر في التعامل مع العملاء المحتملين ومتابعتهم وتحويلهم إلى عملاء.<br><br>المهام خلال المرحلة الأولى<br><br>- مساعدة Project Developer في تنفيذ ومتابعة مهام المشروع.<br>- تنظيم البيانات والملفات والمعلومات الخاصة بالمشروع.<br>- تحديث ومتابعة الـLeads والعملاء على الـCRM.<br>- متابعة فرص المبيعات والتأكد من عدم وجود Leads غير متابَعة.<br>- توثيق وتطوير إجراءات العمل.<br>- المساعدة في إعداد وتنظيم Sales Book ومواد التشغيل.<br>- تسجيل نتائج المكالمات والمتابعات والملاحظات.<br>- تنفيذ المهام الإدارية والتشغيلية المرتبطة بالمشروع.<br>- التعلم والتدرب عمليًا على نظام المبيعات وإدارة العملاء.<br><br>بعد الانتقال إلى قسم المبيعات<br><br>- التواصل مع العملاء المحتملين وفهم احتياجاتهم.<br>- التأهيل الأولي للـLeads ومتابعتها.<br>- تنسيق المكالمات والتقييمات.<br>- تحديث الـCRM باستمرار.<br>- تقديم البرامج والباقات المناسبة.<br>- متابعة العملاء حتى إتمام الاشتراك.<br>- متابعة التجديدات والعملاء الحاليين.<br>- اكتشاف فرص الإحالة وضم أفراد جدد من العائلة.<br><br>ساعات العمل<br><br>20 ساعة أسبوعيًا<br><br>- 5 أيام × 4 ساعات.<br>- العمل Remote بالكامل.<br>- اجتماع Offline بحد أقصى مرة واحدة شهريًا عند الحاجة.<br><br>ملاحظة: الـ20 ساعة تمثل الالتزام والتواجد الوظيفي الأسبوعي، وليس بالضرورة 20 ساعة من النشاط المكثف منذ اليوم الأول. سيبدأ حجم الـActivities أقل، ثم يزداد تدريجيًا مع تطور المشروع والانتقال إلى المبيعات.<br><br>الراتب والعمولة<br><br>راتب ثابت: 4,900 جنيه مصري شهريًا.<br><br>بالإضافة إلى Commission تبدأ من $10 عن كل Sale، مع زيادة أهمية العمولة تدريجيًا مع الانتقال إلى المبيعات وزيادة المسؤوليات والنتائج.<br><br>المتطلبات<br><br>- 23–33 عامًا.اناث فقط <br>- إجادة ممتازة للغة العربية الفصحى كتابةً وتحدثًا.<br>- مستوى Intermediate في الإنجليزية.<br>- مهارات تواصل جيدة جدًا.<br>- شخصية منظمة ودقيقة في المتابعة.<br>- القدرة على التعامل مع البيانات والملفات والـCRM.<br>- سرعة التعلم والاستعداد لتعلم أدوات وأنظمة جديدة.<br>- الالتزام بالمواعيد وساعات العمل.<br>- القدرة على العمل باستقلالية من المنزل.<br>- يفضل وجود خبرة في Sales / Customer Service / Administration / Project Assistance، لكنها ليست شرطًا أساسيًا إذا كانت القدرات مناسبة.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Customer Care Advisor to join our Intellectual Property team at Clarivate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers. As the initial point of contact, you will address customer queries, troubleshoot common issues, and assist customers in resolving problems related to Clarivate's products or services. Customer Care Advisors work across various communication channels, such as phone, email, and chat to assist customers in a prompt, professional, and friendly manner.</p><br><p><b>About You – experience, education, skills, and accomplishments…&nbsp;</b></p><br><ul><li><p>Bachelor's degree or equivalent relevant work experience in customer care/service</p><br></li><li><p>1+ years of experience working in a customer support related role</p><br></li><li><p>1+ years of experience using Microsoft Office Suite, particularly Outlook, Word and Excel</p><br></li></ul><p><b>It would be great if you also had... </b></p><br><ul><li><p>Proven customer service skills including acting with urgency, being proactive, thinking like a customer, following up and following through</p><br></li><li><p>Strong interpersonal skills engaging with individuals at all levels</p><br></li><li><p>Exceptional language skills including a clear, crisp, easily understood, direct but pleasant communication</p><br></li><li><p>Excellent written and verbal (face-to-face and phone) communication and problem-solving skills&nbsp;</p><br></li><li><p>Ability to work through customer conflict and provide resolution using provided guidelines and judgement</p><br></li><li><p>Flexible and adaptable to accommodate customer and business needs</p><br></li><li><p>Ability to establish priorities, manage work independently, and meet deadlines</p><br></li><li><p>Experience training and mentoring others</p><br></li></ul><p><b>What will you be doing in this role?</b></p><br><ul><li><p>Acts as a first point of contact and provides verbal and written response to customer inquiries via multiple communication channels (phone, email, chat) utilizing the Customer Relationship Management (CRM) and/or IT Service Management (ITSM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices</p><br></li><li><p>Resolve customer inquiries and requests related to products and services in a professional, accurate, courteous and timely manner using various communication channels (phone, email, chat)</p><br></li><li><p>Maintain and document detailed customer interactions as well as ensure appropriate turnaround times and response quality to meet customer agreements</p><br></li><li><p>Prioritize and resolve issues while handling sensitive situations with customers and escalating complaints and sensitive topics to a manager, next tier of service and/or relevant department</p><br></li><li><p>Display a team-oriented and positive attitude both within the Customer Care department and when communicating and collaborating with different stakeholders to foster internal relationships with relevant departments</p><br></li><li><p>Participates in internal mentorship programs when needed, to assist in developing confident and motivated staff and ensure customers receive a consistently high-quality service</p><br></li><li><p>Assist team members with additional workloads as deemed necessary by business/customer needs&nbsp;</p><br></li><li><p>Identify when a customer is at risk and follow the adequate process by raising it to the relevant internal stakeholders&nbsp;</p><br></li><li><p>Investigate, report and document straightforward customer issues and/or enhancement requests and ensure that both internal and external stakeholders are updated as appropriate&nbsp;</p><br></li><li><p>Demonstrate Clarivate’s company values at all times&nbsp;</p><br></li><li><p>Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization</p><br></li></ul><p><b>About the Team</b></p><br><p>Our Customer Care Team consists of&nbsp;40+ individuals in the US and Belgrade. The team is made up of Service Account Managers, Senior Customer Care Advisors and Customer Care Advisors. We are a collaborative; dedicated team focused on providing the highest standard of service excellence for Clarivate's Patent Renewal Customers.</p><br><p><b>Hours of Work</b></p><br><ul><li><p>This will be a hybrid role working 2-3 days a week in our Alexandria, Virginia office</p><br></li><li><p>Full time, permanent position</p><br></li></ul><p><b>Compensation - US only</b></p><br><p>The expected base salary for this position is $44,000-55,000 USD per year.  This role is eligible for annual bonus earnings.  Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.&nbsp;In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.&nbsp;</p><br><p>#LI-Hybrid</p><br><p>#LI-LP</p><br><br><br><br><br><br><br><br><br><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>