Class A Drivers Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b>Join our team as a Senior Finance Analyst and play a key role in driving business performance through financial planning, analysis, and strategic decision support. This is an exciting opportunity to influence decision-making, collaborate with cross-functional teams, and grow your career in a dynamic, high-performing environment.<br>Reporting to the Finance Director, you will partner with stakeholders across the business to deliver actionable insights and support key business initiatives. We offer a collaborative, inclusive workplace that values innovation, continuous learning and professional growth.<p><br><b>Responsibilities may include the following and other duties may be assigned:</b></p><br><ul><li>Develop and maintain financial models, forecasts, and budgets to support strategic planning</li><li>Analyse financial performance, identify trends, and provide actionable insights to leadership</li><li>Prepare and present monthly, quarterly and annual business P&amp;L</li><li>Partner with cross-functional teams to support business initiatives and improve financial outcomes</li><li>Conduct variance analysis and recommend corrective actions</li><li>Support decision-making through scenario analysis and risk assessment</li><li>Continuously improve reporting processes and leverage emerging technologies to drive efficiency</li></ul><p><b>Required Knowledge and Experience:</b></p><br><ul><li>Bachelor’s degree in finance, Accounting, Economics, or a related field</li><li>5+ years of experience in financial analysis, planning or related role</li><li>Strong proficiency in financial modelling, forecasting and budgeting</li><li>Advanced Excel Skills and experience with financial systems and reporting tools</li><li>Excellent analytical and problem-solving abilities with a keen attention to detail</li><li>Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders&nbsp;</li><li>Knowledge of accounting principles and financial reporting standards&nbsp;</li></ul><p><b>Physical Job Requirements</b><br><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p>‌</p><br><p><span><b>Recruitment Fraud Alert</b>&nbsp;</span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind:&nbsp;</span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.&nbsp;</span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.&nbsp;</span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.&nbsp;</span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>.&nbsp;</p><br><p>‌</p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b>Join our team as a Senior Finance Analyst and play a key role in driving business performance through financial planning, analysis, and strategic decision support. This is an exciting opportunity to influence decision-making, collaborate with cross-functional teams, and grow your career in a dynamic, high-performing environment.<br>Reporting to the Finance Director, you will partner with stakeholders across the business to deliver actionable insights and support key business initiatives. We offer a collaborative, inclusive workplace that values innovation, continuous learning and professional growth.<p><br><b>Responsibilities may include the following and other duties may be assigned:</b></p><br><ul><li>Develop and maintain financial models, forecasts, and budgets to support strategic planning</li><li>Analyse financial performance, identify trends, and provide actionable insights to leadership</li><li>Prepare and present monthly, quarterly and annual business P&amp;L</li><li>Partner with cross-functional teams to support business initiatives and improve financial outcomes</li><li>Conduct variance analysis and recommend corrective actions</li><li>Support decision-making through scenario analysis and risk assessment</li><li>Continuously improve reporting processes and leverage emerging technologies to drive efficiency</li></ul><p><b>Required Knowledge and Experience:</b></p><br><ul><li>Bachelor’s degree in finance, Accounting, Economics, or a related field</li><li>5+ years of experience in financial analysis, planning or related role</li><li>Strong proficiency in financial modelling, forecasting and budgeting</li><li>Advanced Excel Skills and experience with financial systems and reporting tools</li><li>Excellent analytical and problem-solving abilities with a keen attention to detail</li><li>Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders&nbsp;</li><li>Knowledge of accounting principles and financial reporting standards&nbsp;</li></ul><p><b>Physical Job Requirements</b><br><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p>‌</p><br><p><span><b>Recruitment Fraud Alert</b>&nbsp;</span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind:&nbsp;</span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.&nbsp;</span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.&nbsp;</span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.&nbsp;</span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>.&nbsp;</p><br><p>‌</p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a detail-oriented and motivated Regulatory Affairs Specialist to join our pre-market team for Saudi Arabia. This role offers an exciting opportunity to support product registration activities and contribute to timely market access in compliance with Saudi Food and Drug Authority (SFDA) requirements. The position provides strong exposure to regulatory processes and cross-functional collaboration, working closely with local and global stakeholders. It is ideal for candidates looking to develop their regulatory expertise while playing a key role in ensuring high-quality submissions in a fast-paced environment. This role is based in Egypt and involves close collaboration with local and global teams, including regulatory, commercial, and supply chain functions. It is primarily office-based, with limited travel as required.</p><p>Responsibilities may include the following and other duties may be assigned:</p><ul><li>Manage and execute product registration/renewals activities in compliance with SFDA requirements and timelines</li><li>Prepare, review, and submit regulatory documentation to ensure accuracy, completeness, and alignment with authority expectations</li><li>Coordinate with global teams, legal manufacturers, and internal stakeholders to define and implement submission strategies</li><li>Monitor submission status, respond to authority inquiries, and ensure timely closure of regulatory actions</li><li>Identify potential risks or gaps in documentation and escalate critical issues to ensure smooth approvals</li><li>Maintain regulatory records and ensure all data and documents are properly tracked, updated, and compliant</li><li>Ability to collaborate with global cross-functional teams and proactively propose ideas and initiatives to improve Regulatory Affairs processes and efficiency.</li></ul><p>Recruitment Fraud Alert</p><p>We are aware of phishing scams targeting job seekers. Please keep the following in mind:</p><ul><li>Apply only through official Medtronic channels.</li><li>All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.</li><li>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.</li><li>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.</li><li>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .</li></ul><p>Benefits &amp; Compensation</p><p>Medtronic offers a competitive Salary and flexible Benefits Package</p><p>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.</p><p>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Knowledge and Experience:</strong></p><ul><li>Bachelor s degree in Regulatory Affairs, Life Sciences, Biomedical Engineering, or a related field</li><li>3-5+ years of experience in regulatory affairs within the medical devices or healthcare industry</li><li>Strong knowledge of SFDA regulations, pre-market submission pathways, and regulatory compliance requirements in Saudi Arabia</li><li>Proven experience in managing complex regulatory submissions and defining submission strategies independently</li><li>Demonstrated ability to lead cross-functional coordination with global teams, legal manufacturers, and external stakeholders</li><li>Excellent analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet tight regulatory timelines.</li></ul><p>Prior experience in regulatory submissions within the medical devices industry, familiarity with SFDA electronic systems, and exposure to global regulatory environments are considered advantageous.</p><p>Proficiency in Microsoft Office tools (particularly Excel, Word, and PowerPoint) and experience working in a fast-paced, matrix organization would further support success in this role.</p><p><strong>Physical Job Requirements</strong></p><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Definition of LDP Program:</b><br>&nbsp;</p><br><br><p>Supply Chain's <b>L</b>eadership <b>D</b>evelopment <b>P</b>rogram is a way to cultivate a pipeline of leaders who have deep foundation of skills and experiences gained through roles in different supply chain&nbsp;positions. After successfully rotating through three different positions, each lasting 18-24 months, participants graduate from the program and continue in their leadership roles, ultimately enabling the successful growth of the supply chain organization and Ecolab.</p><br><br><br><p><b>What is OBL?</b></p><br><br><p><b>O</b>peration <b>B</b>usiness <b>L</b>eader is a supply Chain function that leads strategic supply chain initiatives and innovation projects across IMEA.</p><br><br><br><p><b>What is in it for you?</b></p><br><br><ul><li>The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.</li><li>The ability to make an impact and shape your career with a company that is passionate about growth.</li><li>The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.</li></ul><br><p><b>What You Will Do: </b></p><br><br><ul><li><span>Lead/execute cross functional supply chain projects aimed at problem solving &amp; continuous improvement, delivers timely results incl. financial targets set for the Supply Chain, tracks improvements, ensures control, and maintains accountability.</span></li><li><span>Seek out and quantify process-improvement opportunities.&nbsp; Assesses/identifies risk to fulfill the defined objectives.</span></li><li><span>Identify organizational barriers; works with Deployment Leaders, respective functional managers, Enterprise Excellence to recommend and implement solutions.</span></li><li><span>Participates in project selection process, determines benefits, recommends resources/team members.</span></li><li><span>Pro-actively identify waste in the process and uses Lean and/or Six Sigma tools/methodologies to achieve an efficient state.</span></li><li><span>Organize, plan, review, &amp; communicate status, including project presentations and status reports, of projects managed.</span></li><li><span>Train/mentor project team members in the DMAIC and 7 Step methodologies.</span></li><li><span>Model operational excellence, visibly demonstrating leadership/change management behaviors.</span></li><li><span>Leverage Process Improvement Methodology and approach to drive benefits through successful projects.</span></li><li><span>Network with internal/external resources to bring best practices to the projects/organization.</span></li><li><span>Present projects to leadership teams of markets and the region.</span></li><li><span>Run project ideation and selection, portfolio management.</span></li></ul><p><b>Who We Are Looking For:</b></p><br><br><ul><li><span>Bachelor’s degree</span></li><li><span>Experience in Project Management</span></li><li><span>Proven success driving change and ability to influence at all levels of the organization</span></li><li><span>Experience in manufacturing companies, preferably in the Chemical industry</span></li><li><span>Six Sigma Green Belt certified</span></li><li><span>Minimum 6-8 years of professional experience in Six Sigma project management or continuous improvement in a manufacturing / operations environment</span></li><li><span>Candidate must have a very strong understanding of supply chain and operations.</span></li><li><span>Strong interpersonal skills; ability to influence/persuade decision makers and motivate team members.</span></li><li><span>Ability to multitask and manage competing priorities</span></li><li><span>Strong analytical and numerical skills.</span></li><li><span>Self-driven and results oriented.</span></li><li><span>Excellent skills in MS Office (Excel and PowerPoint).</span></li><li><span>Ability and willingness to work with large data sets</span></li><li><span>Verbal/written communication skills needed to train/ coach others.</span></li><li><span>Financial acumen (P&amp;L, Balance Sheet and Cash Flows)</span></li><li><span>Understanding of standard ERP systems such as SAP, Oracle etc.</span></li></ul><br><p><b>Our Commitment to a Culture of Inclusion &amp; Belonging</b><br>Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Definition of LDP Program:</b><br>&nbsp;</p><br><br><p>Supply Chain's <b>L</b>eadership <b>D</b>evelopment <b>P</b>rogram is a way to cultivate a pipeline of leaders who have deep foundation of skills and experiences gained through roles in different supply chain&nbsp;positions. After successfully rotating through three different positions, each lasting 18-24 months, participants graduate from the program and continue in their leadership roles, ultimately enabling the successful growth of the supply chain organization and Ecolab.</p><br><br><br><p><b>What is OBL?</b></p><br><br><p><b>O</b>peration <b>B</b>usiness <b>L</b>eader is a supply Chain function that leads strategic supply chain initiatives and innovation projects across IMEA.</p><br><br><br><p><b>What is in it for you?</b></p><br><br><ul><li>The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.</li><li>The ability to make an impact and shape your career with a company that is passionate about growth.</li><li>The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.</li></ul><br><p><b>What You Will Do: </b></p><br><br><ul><li><span>Lead/execute cross functional supply chain projects aimed at problem solving &amp; continuous improvement, delivers timely results incl. financial targets set for the Supply Chain, tracks improvements, ensures control, and maintains accountability.</span></li><li><span>Seek out and quantify process-improvement opportunities.&nbsp; Assesses/identifies risk to fulfill the defined objectives.</span></li><li><span>Identify organizational barriers; works with Deployment Leaders, respective functional managers, Enterprise Excellence to recommend and implement solutions.</span></li><li><span>Participates in project selection process, determines benefits, recommends resources/team members.</span></li><li><span>Pro-actively identify waste in the process and uses Lean and/or Six Sigma tools/methodologies to achieve an efficient state.</span></li><li><span>Organize, plan, review, &amp; communicate status, including project presentations and status reports, of projects managed.</span></li><li><span>Train/mentor project team members in the DMAIC and 7 Step methodologies.</span></li><li><span>Model operational excellence, visibly demonstrating leadership/change management behaviors.</span></li><li><span>Leverage Process Improvement Methodology and approach to drive benefits through successful projects.</span></li><li><span>Network with internal/external resources to bring best practices to the projects/organization.</span></li><li><span>Present projects to leadership teams of markets and the region.</span></li><li><span>Run project ideation and selection, portfolio management.</span></li></ul><p><b>Who We Are Looking For:</b></p><br><br><ul><li><span>Bachelor’s degree</span></li><li><span>Experience in Project Management</span></li><li><span>Proven success driving change and ability to influence at all levels of the organization</span></li><li><span>Experience in manufacturing companies, preferably in the Chemical industry</span></li><li><span>Six Sigma Green Belt certified</span></li><li><span>Minimum 6-8 years of professional experience in Six Sigma project management or continuous improvement in a manufacturing / operations environment</span></li><li><span>Candidate must have a very strong understanding of supply chain and operations.</span></li><li><span>Strong interpersonal skills; ability to influence/persuade decision makers and motivate team members.</span></li><li><span>Ability to multitask and manage competing priorities</span></li><li><span>Strong analytical and numerical skills.</span></li><li><span>Self-driven and results oriented.</span></li><li><span>Excellent skills in MS Office (Excel and PowerPoint).</span></li><li><span>Ability and willingness to work with large data sets</span></li><li><span>Verbal/written communication skills needed to train/ coach others.</span></li><li><span>Financial acumen (P&amp;L, Balance Sheet and Cash Flows)</span></li><li><span>Understanding of standard ERP systems such as SAP, Oracle etc.</span></li></ul><br><p><b>Our Commitment to a Culture of Inclusion &amp; Belonging</b><br>Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Carry out accounting entries and paperwork tasks related to A/R, A/P, Assets and GL transactions efficiently. Prepares month-end general ledger close journal entries and supporting reconciliations. The accountant is responsible for the day-to-day activities and various responsibilities within monthly accounting close, reconciliations assist in analysis, and financial reporting activities. Review trial balance and compared to reports, ensure implementing applicable accounting policies and procedures, maintain strong knowledge of Taxes (Corporate Tax , VAT, WTH,...ETC), ensuring full compliance with all applicable statutory and regulatory requirements.<br><strong>Job Responsibilities:</strong><br><strong>AP</strong><br><ul><li>Receive and verify invoices and acquisition for goods and services, invoices include (local and international suppliers), examples, insurance, products, service providers and others.</li><li>Verify that transactions comply with financial policies and procedures and contract terms.</li><li>Prepare batches for invoices for data entry and enter invoices for payment (RGRs and match invoices and RTN) verify the accuracy of distribution.</li><li>Monitor accounts payable and ensure payments are up to date, process payment transfer request or check payment request.</li><li>Data entry for all payments done to the vendors (checks and transfers).</li><li>Resolve invoice discrepancies, reconcile vendor's balances at least each month end.</li><li>Correspond with vendors and respond to inquiries, acts as a liaison between related departments and vendors.</li><li>Coordinate and send payment confirmations for the entire group to suppliers, and request monthly statements on a regular basis.</li><li>Ensure full accruals during month end and year end closing.</li><li>Always monitor and match the balances between the purchases module and the GL posting accounts. Also match between the inventory module and the GL inventory posting accounts.</li><li>Maintain accounts payable files.</li></ul><br><strong>AR</strong><br><ul><li>Ensure up to date posting of invoices; follow up with opened invoices on a daily basis.</li><li>Monitor accounts receivable and ensure balances are always up to date.</li><li>Resolve accounts' discrepancies, reconcile customers' balances.</li><li>Correspond with customers and respond to inquiries, acts as a liaison between related departments and customers.</li><li>Always monitor and match balances between the sales module and the GL posting accounts.</li><li>Review aging file.</li><li>Make sure that accountant provide management status of dues on &amp; respective collections on Monthly basis.</li><li>Prepare monthly customers specific provision if any. </li><li>Review Monthly bank reconciliation to ensure all entries is updated.</li><li>Approve daily equipment sales invoices.</li></ul><br><strong>GL</strong><br><ul><li>Ensure up to date posting of office expenses and other GL transactions.</li><li>Prepare monthly journal entries, accruals and GL account reconciliations including banks, prepaid and accrued expenses, etc.</li><li>Assist in preparation of intercompany transactions and consolidation entries.</li><li>Respond to inquiries, acts as a liaison between related departments.</li><li>Assist in month end and year end closing for closing.</li><li>Perform duties with attention to details and accuracy. Maintain problem-solving skills.</li><li>Online banking transactions entries.</li><li>Cooperate with auditors of the company till receive stamped financial.</li><li>Manage stock adjustments and stock transfer.</li><li>Review control accounts.</li></ul><br><strong>TAX </strong><br><ul><li>Ensure compliance with Taxes, VAT, WHT.</li><li>Guide and answer any questions from External customers about Tax.</li><li>Consult with our Tax consultant for any inquiry and get updating of Tax on time to reflect in our books.</li><li>Manage online system and submit all types of Tax for Saudi company and make sure the payment done on time.</li><li>Responsible for Tax filling and making sure it is filled properly.</li><li>advise management on time for any new rules about Tax.</li></ul><br><strong>Other</strong><br><ul><li>Follow up the due accounts receivable and other debit accounts, report on collections.</li><li>Post affiliate entries on time.</li><li>Office Insurance, Shipment Insurance.</li><li>Car Insurance.</li></ul><br><strong>Requirements</strong><br><strong>Minimum Qualifications:</strong><br><ul><li>Bachelor's degree in accounting, Finance.</li><li>7+ years of experience in accounting, preferable in Accounts Receivable with proven record of knowledge/experience will be considered an add value.</li></ul><br><strong>Required Skills:</strong><br><ul><li>Experience in working on ERP systems such as Microsoft Dynamics GP, Oracle etc.</li><li>Ability to prioritize and manage multiple responsibilities, effective time management, organization and multi-tasking skills.</li><li>Good written and verbal communications skills in English / Arabic.</li><li>Sound knowledge of MS Office (Excel).</li><li>Team player, Excellent Communicator, organized, pro-active, customer focused, strong attention to detail, target oriented and ability to perform well under pressure.</li></ul><br> </div>

Business Analyst Employment Type Full-Time<br>Job Purpose<br>The Business Analyst is responsible for bridging the gap between business needs and technology solutions. The role involves gathering, analyzing, documenting, and managing business and system requirements throughout the Software Development Life Cycle (SDLC).<br>The Business Analyst works closely with clients, business stakeholders, Product Owners, Project Managers, UI/UX Designers, Developers, QA Engineers, and other technical teams to ensure that requirements are clearly understood, properly documented, technically feasible, and successfully translated into high-quality software solutions.<br>Key Responsibilities1. Business & Requirements Analysis Gather and analyze business requirements from clients, users, and stakeholders through meetings, interviews, workshops, and document analysis. Understand business objectives, operational processes, customer needs, problems, and improvement opportunities. Analyze existing processes and systems and identify gaps, inefficiencies, risks, and areas for improvement. Define and document As-Is and To-Be processes. Conduct Gap Analysis and Impact Analysis. Translate business needs into clear, structured, and actionable functional requirements. Identify functional and non-functional requirements. Define business rules, validations, workflows, user roles, permissions, and expected system behavior. Ensure requirements are complete, consistent, measurable, feasible, and testable. Identify assumptions, dependencies, constraints, and risks related to requirements.2. Requirements Documentation Prepare and maintain professional requirements documentation. Develop Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and/or Software Requirements Specifications (SRS) as required. Create detailed User Stories and clear Acceptance Criteria. Prepare Use Cases, business scenarios, process flows, and workflow diagrams. Document business rules, data requirements, system behavior, and integration requirements. Maintain requirements traceability throughout the project lifecycle. Keep all documentation updated following approved changes.3. User Stories & Product Backlog Convert business requirements into clear and actionable User Stories. Define acceptance criteria covering functional and business scenarios. Identify dependencies and relationships between requirements. Work with Product Owners and Product Managers to refine, prioritize, and maintain the Product Backlog. Participate in Backlog Refinement and ensure User Stories are sufficiently detailed before development. Clarify requirements and business rules for Development and QA teams. Review completed features against approved requirements and acceptance criteria. Support prioritization of features based on business value, customer needs, and project priorities.4. Agile & Scrum Participate in Agile/Scrum ceremonies including:Sprint Planning Daily Stand-ups Backlog Refinement Sprint Review Sprint Retrospective Provide business and functional clarification throughout development. Support the Scrum Master and Product Owner in maintaining an organized and actionable backlog. Identify and escalate requirement-related blockers. Contribute to continuous improvement of the product development and requirements management process.5. Business Process Analysis Analyze and document business workflows and operational procedures. Identify bottlenecks, duplicated activities, manual processes, and inefficiencies. Design optimized To-Be processes aligned with business objectives. Create process maps and workflow diagrams using appropriate tools and methodologies such as BPMN. Assess the impact of proposed software solutions on existing business processes.6. Software & System Analysis Analyze software requirements from both business and functional perspectives. Develop a strong understanding of system functionality and major software components. Understand system integrations, data flows, APIs, and dependencies at a functional level. Define integration requirements, data inputs/outputs, validations, and expected behavior. Understand basic database concepts and data relationships. Use SQL when required for data validation, investigation, and analysis. Collaborate with Developers, Technical Leads, and Architects to clarify functional requirements. Ensure business requirements are technically understandable and aligned with the proposed solution.7. UI/UX Collaboration Work closely with UI/UX Designers to translate business requirements into effective user experiences. Review wireframes, prototypes, user journeys, and designs against business requirements. Ensure all required user actions, scenarios, validations, and business rules are reflected in the design. Provide functional clarification to UI/UX teams. Identify missing or unclear scenarios before development.8. Quality Assurance & UATWork closely with QA Engineers throughout the testing lifecycle. Ensure requirements and Acceptance Criteria provide sufficient information for test-case development. Review test scenarios against approved requirements. Support QA teams in understanding expected system behavior. Analyze requirement-related defects and clarify whether issues are defects, requirement gaps, or change requests. Support User Acceptance Testing (UAT). Coordinate with business stakeholders during UAT. Review UAT feedback and coordinate required changes with relevant teams. Verify that delivered functionality meets approved requirements.9. Client & Stakeholder Management Act as a communication bridge between business stakeholders and technical teams. Conduct requirements workshops and discovery sessions with clients. Understand and manage stakeholder expectations. Communicate complex technical concepts in clear business language. Resolve requirement conflicts, gaps, and ambiguities through structured analysis and stakeholder discussions. Obtain clarification, confirmation, and approval of requirements when required. Maintain effective professional relationships with clients and internal stakeholders.10. Change & Scope Management Identify, document, and assess changes to approved requirements. Perform impact analysis on scope, timeline, resources, cost, functionality, and dependencies. Coordinate Change Requests with Product, Project Management, and technical teams. Identify and escalate unauthorized scope changes. Maintain records of approved and rejected changes. Update User Stories and related documentation following approved changes.11. Data Analysis & Reporting Analyze business and operational data to support decision-making. Identify trends, issues, anomalies, and improvement opportunities. Define requirements for reports, dashboards, KPIs, and business metrics. Validate system reports against approved business requirements. Work with technical teams to clarify reporting logic and calculations. Use Excel, SQL, or other analytical tools when required.12. Documentation & Knowledge Management<br>Maintain accurate and up-to-date project documentation, including:<br>BRD / FRD / SRSUser Stories Acceptance Criteria Use Cases Business Rules Process Flows Data Requirements UAT Documentation Change Requests Requirements Traceability<br>Ensure that documentation accurately reflects the current product and is accessible to relevant stakeholders.<br>Qualifications & Experience Bachelor's degree in Business Administration, Information Systems, Computer Science, Software Engineering, Engineering, MIS, or a related field.3–5 years of proven experience as a Business Analyst, preferably within a software development company, technology company, Saa S environment, or digital transformation project. Strong experience in software requirements gathering, analysis, and documentation. Practical experience working with Agile/Scrum development teams. Experience working directly with Developers, QA Engineers, Product Owners, and business stakeholders. Client-facing requirements-gathering experience is highly preferred. Technical Skills Business Analysis Requirements Gathering & Analysis Business Process Analysis Gap Analysis Root Cause Analysis Impact Analysis As-Is / To-Be Analysis Business Rules Process Optimization Stakeholder Analysis Requirements Engineering Functional & Non-Functional Requirements User Stories Acceptance Criteria Use Cases Requirements Traceability Requirements Prioritization Change Management Agile & Product Agile Methodologies Scrum Product Backlog Sprint Planning Backlog Refinement MVP Concepts Product Requirements Software & Technical Knowledge SDLCWeb & Mobile Applications Basic Software Architecture Understanding APIs & System Integrations Data Flow Database Concepts Basic to Intermediate SQLFunctional Testing & UATModeling & Documentation BPMNUMLUse Case Diagrams Activity Diagrams Process Flow Diagrams User Flows Wireframes Tools<br>Experience with the following tools is preferred:<br>Jira Confluence Microsoft Excel Microsoft Word Microsoft Visio Draw.io Lucidchart Figma Postman SQL Tools Soft Skills Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Strong attention to detail. Excellent documentation and presentation skills. Strong stakeholder management capabilities. Ability to understand complex business problems and translate them into software requirements. Strong negotiation and conflict-resolution skills. Excellent organization and time-management skills. Ability to manage multiple projects and priorities. Proactive, structured, and solution-oriented mindset. Ability to work independently and within cross-functional teams. Strong customer and business-oriented approach. Ability to work effectively under pressure and meet deadlines. Preferred Certifications<br>The following certifications are considered an advantage:<br>IIBA – ECBA / CCBA / CBAPPMI-PBACertified Scrum Product Owner (CSPO) Professional Scrum Product Owner (PSPO) Other recognized Business Analysis, Agile, or Product Management certifications.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career with 2-3 years full time relevant work experience.</strong>&nbsp;</span></p><br> <p><span><strong>Who&nbsp;You’ll become</strong>&nbsp;</span></p><br> <p><span>A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.&nbsp;&nbsp;&nbsp;</span></p><br> <p><span><strong>What You’ll Do</strong>&nbsp;</span></p><br> <p><span>As a Solution Advisor within the SAP&nbsp;Next Gen -&nbsp;Academy for Customer Success, you will be responsible to:&nbsp;</span></p><br> <ul> <li><span>Successfully complete a&nbsp;10-month program that strengthens&nbsp;the foundation&nbsp;for a successful customer-facing career at SAP.&nbsp;</span></li> </ul> <ul> <li><span>Participate in experiential learning opportunities with colleagues from all over the world and&nbsp;acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.&nbsp;</span></li> </ul> <ul> <li><span>Receive on-the-job training under the mentorship of a senior Solution Advisor colleague&nbsp;while working with our customers to gain real world experience&nbsp;and acquire the&nbsp;skills necessary to help guide our customers through their Digital Transformation journey. &nbsp;</span></li> </ul> <p><span>The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role.&nbsp;&nbsp;After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will&nbsp;create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.&nbsp;</span></p><br> <p><span><strong>What You Bring</strong>&nbsp;</span></p><br> <ul> <li><span>2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Technical and business process knowledge, combined with hands-on experience using relevant technologies and industry-standard tools to support solution delivery and operational efficiency.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A cooperative and productive approach to working relationships, internally and externally.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Proficiency in English and Italian to engage with our global and local&nbsp;network.</span></li> </ul> <ul> <li><span>AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Strong problem-solving,&nbsp;project management,&nbsp;and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>A growing foundation in business acumen and emerging technologies,&nbsp;especially artificial intelligence,&nbsp;paired with a results-oriented approach and the courage to take initiative.&nbsp;</span></li> </ul> <p><span><strong>About SAP Academy for Customer Success</strong>&nbsp;</span></p><br> <p><span>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.&nbsp;</span></p><br> <p><span>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.&nbsp;</span></p><br> <p><span><strong>#SAPAcademyforCustomerSuccess&nbsp;&nbsp;</strong>&nbsp;</span></p><br> <p><span><strong>#SAPNextGen</strong>&nbsp;</span></p><br> <p><span><strong>SAP Next Gen</strong>&nbsp;is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.&nbsp;</span></p><br> <p><span>SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our&nbsp;<strong>hybrid work setup</strong>&nbsp;consists of&nbsp;<strong>three days a week in the office or on-site with customers or partners.</strong></span></p><br> <p><span>We are planning a practical and immersive portion of our program, which will likely&nbsp;involve participants spending&nbsp;<strong>four (4) weeks, spread across two trips, in San Ramon, California.</strong>&nbsp;This experience is designed to provide unparalleled hands-on learning and networking opportunities.&nbsp;&nbsp;</span></p><br> <p><span>During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such,&nbsp;<strong>vacation will not be approved during some critical times of the program.</strong>&nbsp;</span></p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 458567 &nbsp;| Work Area: Presales &nbsp;| Expected Travel: 0 - 50% &nbsp;| Career Status: Graduate &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<p><h4>Deloitte Innovation Hub | Decision Intelligence Solution Architect, Cairo, Egypt</h4> <p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity. The past couple of years have proven that supply chains of today are subject to exponentially increasing volatility, uncertainty, complexity, and ambiguity (VUCA), resulting in a few major and many minor disruptions all around the globe. On the flip side, technological advancements in the area of big data, artificial intelligence (including machine learning), cloud, and more have shown potential to significantly increase the capabilities of a company to weather these storms, especially in the space of supply chain and network operations.</p> <p>Here at Deloitte, we bring these two exponential trends together within our Supply Chain Analytics & Intelligence Practice, to equip our clients with the right tools to obtain agile, effective, and efficient supply chains. We design and implement Cognitive Command Centres, enabled by end-to-end visibility (through data integration, dashboarding, and alerting) on the one hand, and decision intelligence (through machine learning and process automation) on the other. On our journey to the self-driving digital supply network, we are closely collaborating with Aera Technology, a leading innovator in the area of cognitive operating systems.</p> <p>Within this context, we are looking for Solution Architects and Skill Builders who have profound experience in the field of supply chain operations, while having a strong data and analytical mindset, keen on becoming an expert in the domain of Cognitive Command Centres enabled by Decision Intelligence.</p> <h4>As a Solution Architect you:</h4> <ul> <li>Are triggered by the dream of a self-driving supply chain, where different types of day-to-day to strategic decisions are augmented and partially automated through various types of analytics and AI capabilities.</li> <li>Thrive on the intersection between functional requirements and technical enablement with the objective of identifying, designing, implementing, and operating digital products in the form of decision intelligence use cases.</li> <li>Commit to leveraging your supply chain functional knowledge to translate key client challenges into value-oriented solution designs enabled through decision intelligence.</li> <li>Commit to leveraging your technical (analytics and AI) knowledge to translate functional solution requirements into effective, sustainable, and scalable architectures that serve as the backbone of the solution.</li> <li>Are determined to develop a deep understanding of Decision Intelligence solutions (e.g., Aera Technology), and want to keep a focus on Decision Intelligence implementation projects to grow our practice.</li> <li>Will lead the implementation of Decision Intelligence solutions across different project phases (Strategic Roadmap, Solution Design, Implementation, Operation), thereby performing hands-on implementation management activities as part of a bigger implementation team.</li> </ul> <h4>Typical activities include:</h4> <ul> <li>Developing decision intelligence roadmaps, where you envision and optimize the client’s journey from their burning platform today to a state of end-to-end supply chain orchestration, agility, and resilience enabled through decision intelligence.</li> <li>Leading the way in the solution design of decision intelligence ‘skills’ through creative thinking and translating business needs into functional, UI/UX, and technical detailed requirements, and onwards into a working solution.</li> <li>Leading the way in the solution implementation of decision intelligence ‘skills’ using well-structured project accelerators such as user journeys, sprint plans, solution backlogs, and more.</li> <li>Coordinating small teams (e.g., 3 to 5 people) of expert roles (e.g., Skill Builders, UI builders, and Decision Intelligence Functional Experts) located in different geographies.</li> <li>Applying data analytics best practices across the different project phases and activities with a strong focus on simplicity, scalability, efficiency, and transparency.</li> <li>Coaching other team members along their learning journey to help scale our practice and truly drive an impact that matters.</li> </ul> <h4>Connect to your skills and professional experience.</h4> <p>You need:</p> <ul> <li>Preferably a master's degree with a specialization in supply chain management, operations research, computer sciences, optimization techniques, production management, logistics, or equivalent.</li> <li>7 to 12 years of professional experience in a supply chain meets data and analytics context, combining both functional and technical skills.</li> <li>Any prior exposure to decision intelligence is an asset, either as an end-user, an implementation consultant, or product specialist. If not, you have been exposed to solutions such as Aera Technology, Anaplan, c3.ai, Snowflake, Alteryx, and others.</li> </ul> <h4>Preferred skills:</h4> <ul> <li>Very strong data management skills: well-versed in ETL and relational databases; proficiency in SQL and DBA; Java experience is a plus.</li> <li>Proven data visualization experience: UX design, dashboard design, process modelling, business rule modelling.</li> <li>Theoretical or operational experience in supply chain, control towers, and decision intelligence (including data science) is a key asset (commonly referred to as S&OE).</li> <li>Team player with intellectual curiosity and drive to continuously learn. Proven track record of leading small teams of 3 to 5 people.</li> <li>Strong communication skills and fluency in English. Good knowledge of an additional language is an advantage.</li> </ul> <h4>Required software skills:</h4> <ul> <li>MS Office (Excel, PowerPoint, Word, Visio, Outlook)</li> <li>Relational database management - SQL</li> <li>Python is a plus</li> <li>Java is a plus</li> </ul> <h4>Connect to your service line – Technology & Transformation.</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Connect to your industry.</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.</p> <p>You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Recruitment Fraud Alert</strong></p><br><br> <p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. &nbsp;</p><br><br> <p><strong>What to know:</strong></p><br><br> <ul> <li>Commvault does&nbsp;<em>not</em>&nbsp;conduct interviews by email or text.</li> <li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li> </ul> <p>If you suspect a recruiting scam, please contact us at <u>wwrecruitingteam@commvault.com&nbsp;</u></p><br><br> <br> <p><strong>About Commvault</strong>&nbsp;</p><br><br> <p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.&nbsp;</p><br><br><br> <br> <p><strong>Success Account Manager (Spanish Speaker)</strong></p><br><br> <p><strong>Location: Hybrid, New Cairo, Egypt</strong></p><br><br> <br> <p>As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.</p><br><br> <p>We are looking for a Success Account Manager to join us on a full-time basis in Egypt!</p><br><br> &nbsp; What you will do: <p>The Success Account Manager (SAM) will primarily be responsible for supporting large enterprise customers who have signed up for Enterprise Support, and additionally providing customer critical situation management from the field. The SAM will act as the customer liaison between Technical Support, SW Engineering, Product Management and Field Operations.</p><br><br> <p>The SAM must display a rigorous work ethic and thrive in an often unstructured, dynamic environment. The SAM will be required to be flexible with their work schedule in supporting customers.</p><br><br> <br> How you will make a difference: <ul> <li>Display proficiency with all customer interactions including kick-off, training, onboarding, business reviews, customer issues, renewals.</li> <li>Leverage internal teams to deliver to customers' needs.</li> <li>Navigate through multiple organizations (Product Management, Engineering, Sales, Support, Marketing, Services) to address questions and issues on current and future solution set.</li> <li>Continuously monitoring all key accounts metrics and accurately assessing account health and proactively reaching out</li> <li>Responsible for quarterly business reviews with sales management on the performance and health of Commvault customers in their region</li> <li>Incident management participating in follow the sun coverage through regional handovers.</li> <li>Weekly cadence meetings, best practice recommendations</li> <li>Demonstrates critical thinking as it relates to customer interactions and develops sense of ownership for account portfolio and their success.</li> <li>Capable of building initial relationship and growing the relationship into other groups and partners of the account</li> <li>Can identify difficult situations and chart a path to resolution independently and/or bring up to critical teams or management.</li> <li>Understands the importance of follow-up/follow-through and uses necessary resources to get client to satisfactory state.</li> <li>Deep understanding of the various verticals and the business need Commvault is fulfilling – training, success planning, establishing metrics of success, etc. as it relates.</li> <li>Hungry for ongoing education opportunities that are offered for Commvault products.</li> <li>Understands the technology from a user’s perspective and help the customer identify the best ways for the intended business use of that technology.</li> <li>Complies to all processes and Gainsight customer journey touchpoints. Including but not limited to using proper document templates, storing, and linking correctly in Gainsight, etc.</li> <li>Understand and capable of influence customer advocacy needs.</li> <li>Embody a constant attitude of driving accounts to substantial active use through Commvault Customer Success methodology.</li> </ul> Who you are: <ul> <li>Engineering Degree or equivalent is desired.</li> <li>Up to 4 years’ experience within a Support, Customer Success, Account, or Relationship Manager role.</li> <li><strong>Must be fluent in Spanish to a professional level along with English (written and verbal) to a professional level.</strong></li> <li>Strong understanding of data management, backup, and recovery solutions.</li> <li>Demonstrable ability to handle large deployments of hardware and software for SMB and Enterprise customers.</li> <li>Consulting experience with data centre operations</li> <li>Customer-facing experience, handling customer relationships in a commercial and government environment.</li> <li>Ability to bridge technology and business goals to provide productive solutions.</li> <li>Must have the ability to grasp new technical information quickly.</li> <li>Project Management experience</li> <li>Strong written and oral communication skill</li> <li>Demonstrated customer service, leadership and team interaction skills are required.</li> <li>Ability to handle various tasks and work well in a tense environment.</li> <li>Flexibility to work in a fast-paced and demanding work environment.</li> <li>Ability to convey technical information to business centric audiences.</li> <li>Be able to collaborate closely with various customer teams – technical, management and Executives.</li> </ul> &nbsp; Technical knowledge/experience: <ul> <li>Working Knowledge of hardware platforms (CPQ/HP, IBM, Dell, Etc.)</li> <li>Working knowledge of WAN technologies and TCP/IP networking</li> <li>Working knowledge of Windows/Unix/Netware/Linux</li> <li>Experience with storage related solutions (e.g., Veritas, EMC, HDS, etc.)</li> <li>Previous Technical Support experience with supporting large enterprise customers is a plus.</li> <li>Working knowledge of an enterprise application (Exchange, SQL, Oracle, Lotus Notes, etc.)</li> <li>Working knowledge of clustering or databases</li> <li>Working knowledge of disaster recovery and design capabilities</li> <li>Working knowledge with backup and recovery products (Simpana, Veritas NBU, CA, etc.)</li> <li>Ability to read and interpret complex diagrams and specification requirements.</li> </ul> &nbsp; Skills and experience that could set you apart: <ul> <li>Commvault Product knowledge is desirable but not essential.</li> <li>Business Administration Training and Project Management Training will be a plus.</li> </ul> &nbsp; You will love working here because: <ul> <li>We offer an attractive compensation and benefits package.</li> <li>Employee stock purchase plan (ESPP)</li> <li>Continuous professional development, product training, and career pathing eg. Commvault Certifications</li> <li>Good company environment to work in with some of the best talent around!</li> <li>An all-embracing company culture, an opportunity to join our Employee Resource Groups</li> </ul> &nbsp; <p>Are you ready to make a difference? Join Commvault in helping our customers protect their data in a difficult world!</p><br><br> <br> <p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics, or any other status protected by the laws or regulations in the locations where we work.</p><br><br> <br> <br> <br> <p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p><br><br> <p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <span>accommodations@commvault.com</span>&nbsp;For any inquiries not related to an accommodation please reach out to&nbsp;<span>wwrecruitingteam@commvault.com</span>.</p><br><br> <br> <p>Commvault's Privacy Policy </p><br><br> <br> <br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Decision Intelligence Senior Engineer, Cairo, Egypt</h4> <p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative/priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include <strong>Strategy & Transactions</strong>, <strong>Customer</strong>, <strong>Engineering, AI & Data</strong>, <strong>Enterprise, Technology & Performance</strong> and <strong>Cyber</strong>. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity. The past couple of years have proven that supply chains of today are subject to exponentially increasing volatility, uncertainty, complexity, and ambiguity (VUCA); resulting in a few major and many minor disruptions all around the globe. On the flip side, technological advancements in the area of big data, artificial intelligence (a.o. machine learning), cloud, etc. have shown to hold potential to significantly increase the capabilities of a company to weather these storms, amongst others in the space of supply chain & network operations.</p> <p>Here at Deloitte, we bring these two exponential trends together within our Supply Chain Analytics & Intelligence Practice, to equip our clients with the right tools to obtain agile, effective & efficient supply chains. We design & implement Cognitive Command Centres, enabled by end-to-end visibility (through data integration, dashboarding and alerting) on the one hand, and decision intelligence (through machine learning and process automation) on the other. On our journey to the self-driving digital supply network, we are closely collaborating with Aera Technology, a leading innovator in the area of cognitive operating systems.</p> <p>Within this context, we are looking for solution architects and skill builders who have profound experience in the field of supply chain operations, while having a strong data & analytical mindset, keen on becoming an expert in the domain of cognitive command centres enabled by decision intelligence.</p> <h4>As a skill builder you:</h4> <ul> <li>Are triggered by the dream of a self-driving supply chain, where different types of day-to-day to strategic decisions are augmented and (partially) automated through various types of analytics & AI capabilities.</li> <li>Are eager to build experience on the intersect between functional requirements & technical enablement with the objective of identifying, designing, implementing, and operating digital products in the form of decision intelligence use cases.</li> <li>Commit to leveraging your technical (analytics & AI) knowledge to translate functional solution requirements into effective, sustainable, and scalable architectures that serve as the backbone of the solution.</li> <li>Are determined to develop a deep understanding of decision intelligence solutions (e.g. Aera Technology), and you want to keep a focus on decision intelligence implementation projects to grow our practice.</li> <li>Will collaborate on the development of decision intelligence solutions, thereby performing hands-on implementation activities as part of a bigger implementation team.</li> </ul> <h4>Typical activities include:</h4> <ul> <li>Supporting decision intelligence roadmaps, where you help envision & optimize the client’s journey from their burning platform today, to a state of end-to-end supply chain orchestration, agility and resilience enabled through decision intelligence.</li> <li>Supporting solution design of decision intelligence ‘skills’ through creative thinking and translating business needs into functional, UI/UX and technical detailed requirements, and onwards into a working solution.</li> <li>Collaborating on the solution implementation of decision intelligence ‘skills’ using a wide range of data, analytics & AI capabilities present in the selected decision intelligence platform(s).</li> <li>Working in small teams (e.g. 3 – 5 people) of expert roles (e.g. skill builders, UI builders and decision intelligence functional experts) located in different geographies.</li> <li>Applying data analytics best practices across the different project phases and activities with a strong focus on simplicity, scalability, efficiency, and transparency.</li> </ul> <h4>Connect to your skills and professional experience. You need:</h4> <ul> <li>Preferably, a master's degree with a specialization in supply chain management, operations research, computer sciences, optimization techniques, production management, logistics, or equivalent.</li> <li>You have 3 - 7 years of professional experience in a supply chain meets data & analytics context, and combine both functional and technical skills.</li> <li>Any prior exposure to decision intelligence is an asset, either as an end-user, an implementation consultant, or product specialist. If not, you have been exposed to solutions such as Aera Technology, Anaplan, c3.ai, Snowflake, Alteryx, and others.</li> </ul> <h4>Preferred skills:</h4> <ul> <li>Strong data management skills: e.g. you are well-versed in the world of ETL and relational databases, you are proficient in using SQL & DBA, Java experience is a plus.</li> <li>You have data visualization experience: e.g. UX design, dashboard design, process modelling, business rule modelling.</li> <li>Theoretical or operational experience in supply chain, control towers & decision intelligence (including data science) is a key asset (commonly referred to as S&OE).</li> <li>You are a team player, and you have an intellectual curiosity and drive to continuously learn. You have a proven track record of leading small teams of 3-5 people.</li> <li>You have good communication skills, and you are fluent in English. Good knowledge of an additional language is an advantage.</li> </ul> <h4>Required software skills:</h4> <ul> <li>MS Office (Excel, PowerPoint, Word, Visio, Outlook)</li> <li>Relational database management - SQL</li> <li>Python is a plus</li> <li>Java is a plus</li> </ul> <h4>Connect to your service line – Technology & Transformation.</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Connect to your industry.</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”<br><strong>- Dan, T&T</strong></p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><strong>What You’ll Build</strong></p><br> <p>The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.</p><br> <ul> <li>Position title: SAP Customer Success Internship – Business Operations &amp; Analytics</li> <li>Location: Cairo</li> <li>Expected start date to end date: September 15, 2026&nbsp;<br></li> </ul> <p><strong>Project scope and deliverables</strong> – In this role, you’ll support the Regional Indirect Customer Success team by delivering high-impact operational support with a strong focus on data analysis and business reporting. You'll build dashboards, generate insights from customer and partner performance data, support internal communications, and help coordinate internal and external events.</p><br> <p><strong>Business impact</strong> – Your work will directly support strategic decision-making and help optimize how we engage SAP partners to drive customer success. You won’t just pull numbers—you’ll turn them into stories and insights that influence real action across Market Units. Your contributions will enable operational excellence, increased visibility on KPIs, and ultimately better outcomes for SAP customers.</p><br> <p><strong>Team environment and collaboration</strong> – You’ll be embedded within a diverse, international, and high-energy regional team, working closely with Customer Success Managers, Partner Managers, and leadership. You'll receive mentorship and guidance from experienced professionals while gaining visibility into SAP’s global customer success ecosystem.</p><br> <p><strong>Learning opportunities</strong> – You’ll sharpen your analytical and communication skills while working with Microsoft Power BI, Excel, and SAP internal systems. You'll gain firsthand experience in internal operations, strategic communications, stakeholder management, and event planning in a large multinational setting.</p><br> <p><strong>Additional context</strong> – This is a unique opportunity to get behind the scenes of how SAP works with its partner ecosystem to deliver customer success at scale. You’ll gain real-world experience in a strategic, fast-paced environment while building a solid foundation for a future career in business operations, customer success, or data strategy.</p><br> <p><strong>What You’ll Bring </strong></p><br> <p>We’re looking for a driven, analytical mind with strong curiosity and a collaborative spirit. You enjoy solving problems with data, communicating clearly, and making an impact in a dynamic, international environment.</p><br> <p><strong>Educational requirements</strong><br>You are currently pursuing a Bachelor's or Master's degree in Business, Economics, Engineering, Data Science, or a related field. You must be enrolled at a university for the entire duration of the internship.</p><br> <p><strong>Experience level and background</strong><br>Previous internship or academic project experience involving data analysis or business reporting is a strong plus. Experience working in a team setting—whether in student organizations, class projects, or part-time roles—is valued.</p><br> <p><strong>Technical skills</strong><br>Proficiency in <strong>Microsoft Power BI</strong> is required. Solid Excel skills (pivot tables, formulas) and familiarity with data visualization best practices are essential. Experience with other analytics or reporting tools (e.g., Tableau, Python, SQL) is a plus but not mandatory.</p><br> <p><strong>Soft skills</strong><br>You thrive in a fast-paced environment, manage multiple tasks independently, and communicate with clarity and professionalism. You’re proactive, detail-oriented, and take ownership of your work. A collaborative mindset and strong intercultural communication skills will help you succeed in our diverse team.</p><br> <p><strong>Balanced expectations</strong><br>We don’t expect you to know everything on day one. What matters most is your willingness to learn, your ability to work with data to generate insights, and your motivation to contribute meaningfully in a corporate setting. If you’re excited about tech, customer success, and making an impact through operational excellence—this role is for you.</p><br> <p><strong>Where You Belong</strong></p><br> <p>Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.</p><br> <ol> <li>Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.</li> <li>Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.&nbsp; You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.</li> <li>Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.</li> </ol> <p>You'll be part of a collaborative, high-energy team that values ownership, curiosity, and proactive problem-solving. This role is ideal for someone analytical, organized, and eager to learn in a dynamic, multicultural environment. We work in a hybrid setup with regular virtual collaboration across regions, ensuring strong alignment and visibility. As you support strategic initiatives, you’ll gain exposure to SAP’s partner ecosystem and customer success approach—opening doors for future opportunities in business operations, analytics, or partner management. What makes this role special is the mix of real impact, global teamwork, and the freedom to contribute your own ideas.</p><br> <p>Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide!</p><br> <p>#LifeAtSAP</p><br> <p>#SAPNextGen</p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 455895 &nbsp;| Work Area: Administration &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Student &nbsp;| Employment Type: Limited Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<p><h4>Deloitte Innovation Hub | Cyber Security | SecOps Detection Senior Engineer, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Responsible for configuring, maintaining, and supporting CSOC platforms, tools, and logging infrastructure ensuring all systems are fully operational and secure. Manage the development, customization, and tuning of security content, including use cases, rules, and playbooks, to effectively detect and respond to cyber threats, ensuring detection logic and automation workflows align with CSOC priorities and cyber threat intelligence.</p> <ul> <li>Designing and building CSOC technologies such as SIEM, SOAR, EDR, and other platforms.</li> <li>Design and develop security content for SIEM, SOAR, and EDR.</li> <li>Configure and maintain SIEM, SOAR, EDR, and other CSOC platforms.</li> <li>Build and manage logging infrastructure to ensure full telemetry coverage.</li> <li>Manage log source onboarding, parsing, normalization, data ingestion pipelines, and enrichment activities.</li> <li>Develop, test, and fine-tune detection rules, correlation logic, and alert conditions.</li> <li>Map and report detection coverage against frameworks (e.g., MITRE ATT&CK).</li> <li>Propose new detection ideas based on threat research and attack simulations.</li> <li>Build SOAR playbooks and automation scripts for alert enrichment and incident response.</li> <li>Translate threat intelligence, red team findings, and vulnerability data into use cases.</li> <li>Perform false-positive analysis and rule optimization to improve fidelity.</li> <li>Maintain a content repository with versioning, documentation, and lifecycle status.</li> <li>Work with threat monitoring and DFIR teams to validate use case effectiveness.</li> <li>Maintain system documentation, configuration baselines, and maintenance records.</li> <li>Monitor health and availability of all logging pipelines and tools.</li> <li>Conduct root-cause analysis of tool outages or data loss.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>3–6 years of experience in Cybersecurity Operations (CSOC), Detection Engineering, or Detection Content Development.</li> <li>Strong understanding of SOC architecture, security technologies, and log management, including ingestion, parsing, enrichment, correlation, and storage best practices.</li> <li>Hands-on experience with the design and implementation of SIEM/SOAR platforms, such as Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or similar.</li> <li>Solid knowledge of network infrastructure, Linux/Windows administration, and system monitoring, with expertise in security telemetry (firewall, EDR, proxy, and other log sources).</li> <li>Proficiency in query and scripting languages (e.g., KQL, SPL, Sigma) for automation, detection tuning, and source validation.</li> <li>Familiarity with SOAR automation and orchestration tools (e.g., Cortex XSOAR, Sentinel Logic Apps, or Phantom) and experience designing scalable, reusable detection content.</li> <li>In-depth understanding of threat detection concepts, attacker behaviors, and MITRE ATT&CK mapping, including content gap analysis and threat model alignment.</li> <li>Strong analytical and troubleshooting skills with the ability to ensure high availability and reliability of security tooling.</li> <li>Knowledge of AI/ML concepts and their application in cybersecurity for detection and automation use cases.</li> <li>Good communication and coordination skills, with the ability to collaborate effectively across teams such as Threat Monitoring, CTI, and DFIR.</li> <li>Strong documentation and version control discipline (e.g., Git, Confluence) and attention to detection accuracy and operational impact.</li> <li>Understanding of data integrity, retention policies, and relevant regulatory/compliance standards.</li> <li>Relevant certifications in SIEM/SOAR/EDR platforms (e.g., Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or equivalent) are preferred.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p> <h4>Connect with your colleagues</h4> <p><strong>Location:</strong> Cairo, Egypt</p> <p><strong>Your work, your way:</strong> We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career, and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step!</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Cyber Security | SecOps Detection Senior Engineer, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Responsible for configuring, maintaining, and supporting CSOC platforms, tools, and logging infrastructure ensuring all systems are fully operational and secure. Manage the development, customization, and tuning of security content, including use cases, rules, and playbooks, to effectively detect and respond to cyber threats, ensuring detection logic and automation workflows align with CSOC priorities and cyber threat intelligence.</p> <ul> <li>Designing and building CSOC technologies such as SIEM, SOAR, EDR, and other platforms.</li> <li>Design and develop security content for SIEM, SOAR, and EDR.</li> <li>Configure and maintain SIEM, SOAR, EDR, and other CSOC platforms.</li> <li>Build and manage logging infrastructure to ensure full telemetry coverage.</li> <li>Manage log source onboarding, parsing, normalization, data ingestion pipelines, and enrichment activities.</li> <li>Develop, test, and fine-tune detection rules, correlation logic, and alert conditions.</li> <li>Map and report detection coverage against frameworks (e.g., MITRE ATT&CK).</li> <li>Propose new detection ideas based on threat research and attack simulations.</li> <li>Build SOAR playbooks and automation scripts for alert enrichment and incident response.</li> <li>Translate threat intelligence, red team findings, and vulnerability data into use cases.</li> <li>Perform false-positive analysis and rule optimization to improve fidelity.</li> <li>Maintain a content repository with versioning, documentation, and lifecycle status.</li> <li>Work with threat monitoring and DFIR teams to validate use case effectiveness.</li> <li>Maintain system documentation, configuration baselines, and maintenance records.</li> <li>Monitor health and availability of all logging pipelines and tools.</li> <li>Conduct root-cause analysis of tool outages or data loss.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>3–6 years of experience in Cybersecurity Operations (CSOC), Detection Engineering, or Detection Content Development.</li> <li>Strong understanding of SOC architecture, security technologies, and log management, including ingestion, parsing, enrichment, correlation, and storage best practices.</li> <li>Hands-on experience with the design and implementation of SIEM/SOAR platforms, such as Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or similar.</li> <li>Solid knowledge of network infrastructure, Linux/Windows administration, and system monitoring, with expertise in security telemetry (firewall, EDR, proxy, and other log sources).</li> <li>Proficiency in query and scripting languages (e.g., KQL, SPL, Sigma) for automation, detection tuning, and source validation.</li> <li>Familiarity with SOAR automation and orchestration tools (e.g., Cortex XSOAR, Sentinel Logic Apps, or Phantom) and experience designing scalable, reusable detection content.</li> <li>In-depth understanding of threat detection concepts, attacker behaviors, and MITRE ATT&CK mapping, including content gap analysis and threat model alignment.</li> <li>Strong analytical and troubleshooting skills with the ability to ensure high availability and reliability of security tooling.</li> <li>Knowledge of AI/ML concepts and their application in cybersecurity for detection and automation use cases.</li> <li>Good communication and coordination skills, with the ability to collaborate effectively across teams such as Threat Monitoring, CTI, and DFIR.</li> <li>Strong documentation and version control discipline (e.g., Git, Confluence) and attention to detection accuracy and operational impact.</li> <li>Understanding of data integrity, retention policies, and relevant regulatory/compliance standards.</li> <li>Relevant certifications in SIEM/SOAR/EDR platforms (e.g., Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or equivalent) are preferred.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p> <h4>Connect with your colleagues</h4> <p><strong>Location:</strong> Cairo, Egypt</p> <p><strong>Your work, your way:</strong> We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career, and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step!</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>About Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>Role Overview<\/h4>\n<p>As an OMP Implementation Consultant, you:<\/p>\n<ul>\n <li>Are eager and committed to develop supply chain functional and conceptual knowledge.<\/li>\n <li>Have a passion for innovative supply chain technology solutions driving a tangible impact for our clients in this digitally-enabled era.<\/li>\n <li>Are determined to develop a deep understanding of OMP\u2019s solutions, and you want to keep focus on OMP implementation projects (typically medium to long term projects, ranging from 6 months up to 3 years).<\/li>\n <li>Will implement OMP solutions from A to Z for our clients, thereby performing hands-on implementation activities as part of a bigger implementation team. Typical activities include:<\/li>\n<\/ul>\n<ul>\n <li>Translating business needs into functional requirements and onwards into a working solution.<\/li>\n <li>Determining innovative ways to tackle the client\u2019s business problem with OMP\u2019s functionalities, in close collaboration with the Lead Solution Consultant, Solution Architect, and OMP Functional Experts.<\/li>\n <li>Solution parameterization and configuration.<\/li>\n <li>Writing macros (basic programming logic).<\/li>\n <li>Functional solution and integration testing.<\/li>\n <li>Data preparation and manipulation.<\/li>\n <li>Writing and facilitating end user solution training.<\/li>\n<\/ul>\n\n<h4>Learning Opportunities<\/h4>\n<ul>\n <li>Being part of a well-developed supply chain planning team, well connected in the EMEA and global supply chain network.<\/li>\n <li>Being exposed to end-to-end supply chain planning transformation programs, from design to implementation.<\/li>\n <li>Working for multinational organizations in diverse industries such as consumer business, life sciences, chemicals, industrial manufacturing, automotive, etc.<\/li>\n <li>Deepening your expertise in supply chain management, and specifically in planning and S&OP. You will learn how state-of-the-art technology platforms enable complex decision-making and facilitate management decisions.<\/li>\n <li>Gaining expertise and becoming proficient in a leading advanced supply chain planning solution package, a key differentiating skill in today\u2019s talent market.<\/li>\n <li>Being offered plenty of career opportunities, in line with your ambitions. Growing into a business architect or solution architect, focusing on project management and\/or team and people management are only a few of the options to grow in our organization.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<p>We are looking for candidates with the following qualifications:<\/p>\n<ul>\n <li>Very strong analytical skills.<\/li>\n <li>Preferably, you have a master's degree with a specialization in supply chain management, operations research, optimization techniques, production management, logistics, or equivalent.<\/li>\n <li>Minimum 3 years of experience.<\/li>\n <li>Theoretical or operational experience in supply chain planning is a key asset (disciplines including sales and operations planning \/ integrated business planning, demand planning & forecasting, inventory management & optimization, network design, network supply planning, distribution planning, production planning & detailed scheduling).<\/li>\n <li>Technology\/digital acumen and\/or keen interest.<\/li>\n <li>Any prior APS (Advanced Planning System) exposure is an asset, either as an end-user, an implementation consultant, or product specialist.<\/li>\n <li>You are a team player, and you have an intellectual curiosity and drive to continuously learn.<\/li>\n <li>You are open to work in an international environment.<\/li>\n <li>You have strong communication skills, and you are fluent in English. Good knowledge of an additional language is an advantage.<\/li>\n <li>An APICS or other supply chain \/ operations certificate is a plus.<\/li>\n <li>Open to hire professionals with experience in or motivation to develop expertise in other APS technologies (e.g. Anaplan, o9, JDA\/BlueYonder, Kinaxis), as long as there is willingness and motivation to focus on OMP as well \u2013 in context of cross-APS resource pools.<\/li>\n <li>Profiles currently on OM Partners payroll (any entity across the world) are off-limits.<\/li>\n<\/ul>\n\n<h4>Consulting Service Line<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>Industry Perspective<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Consulting<\/p>\n\n<h4>Personal Independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<\/p>\n\n<h4>Agile Working Options<\/h4>\n<p>Your work, your way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You\u2019ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<\/p>\n\n<h4>Our Commitment to You<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Next Steps<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Connect to your career at Deloitte Deloitte , established globally in 1845, is the world s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity Imagine guiding clients so they can keep core services running even when a cyber-attack, flood, or regional blackout strikes. At Deloitte, our Technology Resilience practice turns that vision into reality through Resilience thinking. You will help organizations decide what absolutely must survive, test the strength of their datacenters and clouds, and shape next-generation safeguards that stand up to the worst-case scenario. Your recommendations reach boardrooms, influence capital spend and protect critical national infrastructure. Outcomes you will drive: Define and assess a client s Minimum Viable Company (MVC) identifying the core capabilities, systems, and dependencies required to sustain operations during disruption. Lead Technology Impact Analyses (TIA) to map the relationships between business services, applications, infrastructure, and third-party providers, and understand the operational consequences of their failure. Evaluate data centers, cloud environments, and network architecture from a resilience and recoverability perspective identifying single points of failure, weak failover strategies, or latency risks. Design and recommend modern resilience solutions, including immutable backups, data vaulting, tiered recovery architecture, cloud-native resilience models, and chaos engineering practices. Conduct resilience risk assessments across IT environments helping clients identify exposure to cyber events, operational errors, or infrastructure failure, and advising on mitigation strategies. Perform resilience posture assessments using Deloitte s proprietary frameworks and help clients benchmark against industry standards such as ISO 22301, DORA, NIST, and NIS2. Translate resilience requirements into tangible recovery capabilities such as defining Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and testing protocols for critical services. Develop and implement resilience roadmaps that prioritize quick wins and long-term transformation balancing compliance, technical feasibility, and business expectations. Facilitate scenario-based simulations and tabletop exercises to validate readiness across business and IT stakeholders and refine response protocols based on real-world dynamics. Work cross-functionally with cyber, cloud, infrastructure, and risk teams to embed resilience into transformation programs, ensuring it s considered from the start not after deployment. Support clients in meeting regulatory expectations around operational resilience, including guidance for financial services, energy, and other critical infrastructure sectors. Provide professional guidance or leadership to other junior resources withing the Cyber team. Contribute to the development of Deloitte s resilience offerings, methodologies, and tools helping to shape how we go to market and deliver impact at scale. Connect to your skills and professional experience You ll thrive in this role if you value collaboration over control, impact over ego, and outcomes over activity. We ll support your growth, give you the autonomy to shape your work, and the trust to drive change where it matters. If you bring your best, we ll help you do your boldest. Essentials These are the core capabilities and experiences needed to be successful in this role: Bachelor s degree in Technology related field Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery Proven experience in leading and coaching junior resources within the technical field Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design. Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies. Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens. Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches. Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT). Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders. Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients. Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government. Desirables These are capabilities that would add complementary value to the team, but can also be developed on the job: Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas. Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments. Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Technology related field</li><li>Minimum 7+ years of experience in IT infrastructure, Network Architecture, Compute, Cloud, and Disaster recovery</li><li>Proven experience in leading and coaching junior resources within the technical field</li><li>Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design.</li><li>Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies.</li><li>Proven ability to evaluate data centers, hybrid/cloud infrastructure, and application landscapes through a resilience lens.</li><li>Hands-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches.</li><li>Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT).</li><li>Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders.</li><li>Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients.</li><li>Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government.</li><li>Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas.</li><li>Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments.</li><li>Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</li><li>Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles.</li><li>Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments).</li><li>Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> TITLE: Localization Senior Officer <br> TEAM/PROGRAMME: EGY Localization OKR LOCATION: Cairo <br> GRADE: 3 CONTRACT LENGTH: Calendar year, with possibility of renewal <br> <p>CHILD SAFEGUARDING: (select only one)</p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p>ROLE PURPOSE:</p><br> <p>The Localization Senior Officer will support the establishment and implementation of a locally led funding mechanism in Egypt through coordination of project activities, stakeholder engagement, capacity strengthening initiatives and operational support under the guidance of the line manager. The localization senior officer will cooperate and work closely with the localization technical consultant to ensure the project set up is on track and consistent with the locally led funding mechanism in Egypt. The Senior Officer will manage the project according to SC Project Management Manual (PMM) standards, ensuring timely delivery of governance, legal, fiduciary, MEAL, capacity strengthening milestones while enabling local actors to assume leadership.</p><br> <p>The role will support SC strategic approach to advance genuine localization in Egypt by ensuring that resources flow directly to the organizations closest to communities and best positioned to identify and address their priorities. The role will be responsible for communication and coordination with government and civil society organizations to establish internal system for the locally led funding mechanism to operate. The role holder will clearly communicate from the outset that the locally led funding mechanism is locally led, with SC acting only as a facilitator and steward to ensure full accountability and compliance to national law and SCI policies and guides. The localization senior officer will ensure the real participation on all categories of the Egyptian civil society on the decision making mechanisms</p><br> <br> <p>SCOPE OF ROLE:</p><br> <p>Reports to: TBD</p><br> <p>Staff reporting to this post: 1 Coordinator</p><br> <p>Budget Responsibilities: Yes</p><br> <p>Field Travel: The Localization Senior Officer is expected to travel as needed to other governorates.</p><br> <br> <p>Key Roles and Responsibilities</p><br> <p>Project Planning &amp; Implementation:</p><br> <ul> <li>Support in finalization the project workplan, timeline and risk register in line with PMM.</li> <li>Communicate with the local actors to ensure their understanding and participation on the project set up</li> <li>Coordinate and manage activities across set-up, systems development, pilot grants, and transition/hand-over phases.</li> <li>Track progress against milestones and report regularly, including through Award Review Meetings.</li> <li>Ensure high-quality, timely deliverables and effective use of project resources to meet stakeholder and donor obligations.</li> <li>Support in ensuring compliance with SCI policies and procedures, including safeguarding and child safeguarding across all activities.</li> </ul> <p>Governance capacity building and stakeholder facilitation</p><br> <ul> <li>Collabiorate with the local consultants and oversee delivery of agreed outputs.</li> <li>Work closely with the localization technical consultant to ensure that the set-up phase is participatory and is consistent with localization concepts and approaches</li> <li>Organize and facilitate inclusive consultations with CSOs, grassroots groups, DPOs, youth- and women-led organizations, government stakeholders, donors, and private sector partners.</li> <li>Support in creation of the locally led funding mechanism (e.g., Terms of Reference, governance structures, board election processes, governance charter, and SOPs) ensuring transparent and participatory processes.</li> <li>Facilitate and support coordination of the locally led fund mechanism ensuring the election process is participatory and accountable</li> <li>Monitor the application of safeguarding/child protection policies and proportionate due diligence aligned with PMM and local law.</li> <li>Support engagement with legal advisors and maintain documentation related to registration processes and ensure the mechanism’s structure is compliant and context appropriate. Support sustainability and resource mobilization planning, including contributing information and documentation required for donor briefs/pitches and coordination of fundraising engagement.</li> <li>Support in designing and delivery of capacity strengthening for local actors (e.g., financial management, MEAL, safeguarding, and governance) and coordinate external technical support.</li> <li>Support implementation and documentation of learning and reflection activities for the locally led funding mechanism.Support in Implementing a time-bound transition plan from stewardship to local ownership, progressively transferring decision-making to local actors.</li> </ul> <p>Reporting</p><br> <ul> <li>Coordinate work with MEAL to implement monitoring, evaluation, accountability and learning systems, ensuring that learning informs ongoing delivery and future design.</li> <li>Compile accurate, timely narrative and financial reports (monthly/quarterly and ad hoc) in line with donor requirements and agreed indicators.</li> <li>Support in monitoring the project milestones and indicators and ensure accountability incidents are addressed and feedback provided to beneficiaries and participating CSOs.</li> </ul> <p>Staff Management and Development:</p><br> <ul> <li>Ensure appropriate staffing within the project and that roles/responsibilities are clearly understood.</li> <li>Use SCI performance management processes to set expectations, support performance and deliver staff development plans.</li> </ul> <p>Budget Management and Compliance:</p><br> <ul> <li>Support in managing the project budget, including forecasting, tracking burn rate and ensuring expenditure is aligned to agreed budget lines.</li> </ul> <p>Coordination:</p><br> <ul> <li>Work closely with the Partnership team and with Program Development, Quality and Impact colleagues to align approaches and strengthen design of similar projects.</li> <li>Develop and maintain relationships with government stakeholders and local actors, and coordinate with internal support functions to enable smooth delivery.</li> <li>Coordinate with other locally led paltforms to ensure complementary of support provided</li> </ul> <p>Risk management and communications.</p><br> <ul> <li>Support the maintainance of the project risk register and mitigation actions; ensure timely escalation of high risks to the Head of Programs and SC Norway.</li> <li>Participate in some of external communications during start-up, ensuring messaging emphasizes local leadership and SC’s stewardship role.</li> </ul> <br> <p>BEHAVIOURS (Values in Practice)</p><br> <p>Accountability:</p><br> <ul> <li>holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</li> <li>Self-accountable to ensure the project plan is on track including financial plan</li> </ul> <p>Ambition:</p><br> <ul> <li>sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.</li> <li>widely shares their personal vision for Save the Children, engages and motivates others.</li> <li>future orientated, thinks strategically and on a global scale.</li> </ul> <p>Collaboration:</p><br> <ul> <li>builds and maintains effective relationships with their team, colleagues, Members and external partners and supporters.</li> <li>values diversity, sees it as a source of competitive strength.</li> <li>approachable, good listener, easy to talk to.</li> </ul> <p>Creativity:</p><br> <ul> <li>develops and encourages new and innovative solutions.</li> <li>willing to take disciplined risks.</li> </ul> <br> <p>Integrity:</p><br> <p>· honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p>QUALIFICATIONS</p><br> <ul> <li>Bachelor’s degree in international development, Social Sciences, Law, Business Administration, or related field; Master’s preferred.</li> </ul> <br> <p>EXPERIENCE AND SKILLS</p><br> <ul> <li>Minimum 5 years of progressive experience in capacity strengthening of local actors. at least 3 years in project management roles involving fund or grant mechanisms, pooled funds, or donor compliance.</li> <li>Solid experience of the context in Egypt with strong understanding of NGO legal/regulatory environment and Ministry of Social Solidarity processes.</li> <li>Proven experience in governance design, fiduciary systems, MEAL, safeguarding, and capacity strengthening for local CSOs.</li> <li>Strong facilitation skills and experience convening diverse civil society, government, and donor stakeholders.</li> <li>Ability to travel within Egypt; strong MS Office skills; familiarity with PMM or equivalent project management frameworks.</li> <li>Fluent in Arabic and English (written and spoken).</li> </ul> <br> <p>Additional job responsibilities</p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <p>Equal Opportunities&nbsp;</p><br> <p>The role holder is required to perform the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p>Child Safeguarding:</p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p>Safeguarding our Staff:</p><br> <p>The post holder is required to perform the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p>Health and Safety</p><br> <p>The role holder is required to perform the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> JD written by: Yasser Hashem Date: April 22, 2026 <br> JD agreed by: Date: <br> Updated By: Date: April 30, 2026 <br> Evaluated: Date: <br> <br> </div>