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As part of OTAK’s continued growth and expansion plan for the second half of 2026, we are looking for a Senior Technical Sales Engineer – Solar Energy to join our team. Job Purpose The Senior Technical Sales Engineer – Solar Energy is responsible for driving business growth and achieving assigned sales targets by identifying new opportunities, developing client relationships, and delivering technically sound and commercially competitive Solar Energy solutions. The role combines Technical Sales, Business Development, and Solar Engineering, covering the full pre-sales cycle from opportunity identification and technical assessment through solution design, techno-commercial proposals, negotiation, and successful closure. The position focuses on mega-scale and utility-scale Solar PV projects, large C&I applications, Off-Grid & Hybrid Solar Systems, Energy Storage Systems (ESS/BESS), and Solar Pumping Systems. Key Accountabilities Sales & Business Development Generate new Solar Energy business opportunities and actively develop new customers and markets. Build and maintain strong relationships with clients, consultants, developers, and EPC contractors. Manage the full sales cycle from lead generation and opportunity qualification through proposal, negotiation, and closure. Achieve assigned sales targets while maintaining acceptable profitability and commercial margins. Develop existing accounts and identify additional business opportunities. Maintain an active sales pipeline and conduct regular client visits and business development meetings. Monitor market trends, competitors, technologies, and emerging business opportunities. Technical Sales & Solution Development Review RFQs, RFPs, specifications, drawings, BOQs, and client technical requirements. Conduct site visits and technical assessments to develop suitable Solar Energy solutions. Prepare and optimize Solar PV designs, system sizing, layouts, SLDs, electrical calculations, and energy yield analysis. Select and technically evaluate PV modules, inverters, mounting systems, ESS/BESS, transformers, protection devices, and other system components. Develop technical solutions for mega-scale, utility-scale, C&I, Off-Grid, Hybrid, ESS/BESS, and Solar Pumping applications. Perform load analysis, battery sizing, system configuration, and equipment selection for Off-Grid and Energy Storage solutions. Develop value-engineered solutions that balance technical performance, reliability, competitiveness, and project cost. Ensure proposed solutions comply with applicable standards, specifications, and client requirements. Techno-Commercial Proposals & Closing Prepare and review BOQs, technical proposals, compliance statements, technical clarifications, and techno-commercial offers. Coordinate with Procurement and suppliers for equipment selection, technical evaluation, costing, and competitive pricing. Lead technical discussions and presentations with clients and consultants. Respond to technical and commercial clarifications throughout the sales process. Participate in commercial negotiations and follow up on proposals until successful order or project closure. Ensure proper handover of awarded projects to the relevant execution teams. Reporting & Coordination Maintain accurate sales pipeline, forecasts, opportunity reports, and client visit reports. Track opportunities against assigned sales targets and expected closures. Coordinate with Engineering, Procurement, Projects, and other internal teams during the pre-award stage. Provide post-award technical clarification and support when required. Required Skills & Competencies Strong Technical Sales and Business Development capabilities within the Solar Energy sector. Strong knowledge of Solar PV design, sizing, engineering calculations, and system optimization. Strong understanding of mega-scale, utility-scale, and C&I Solar PV systems. Good knowledge of Off-Grid/Hybrid Solar, ESS/BESS, and Solar Pumping Systems. Strong capability in preparing BOQs, technical proposals, and techno-commercial offers. Strong customer acquisition, negotiation, presentation, and closing skills. Strong commercial awareness, value-engineering, and problem-solving capabilities. Target-driven and results-oriented with a strong business development mindset. Very good command of English. Proficiency in PVsyst and Auto CAD. Required Education Bachelor's degree in Electrical Engineering. Minimum Required Experience Minimum 5 years of relevant experience in Solar Energy, with strong exposure to Technical Sales, Pre-Sales, Business Development, Solar Engineering, and/or EPC Solar projects. Proven experience in developing new business opportunities and achieving sales targets. Experience in preparing and presenting technical and techno-commercial Solar solutions. Hands-on experience in mega-scale and/or utility-scale Solar PV projects. Practical experience in Off-Grid Solar and Energy Storage Systems (ESS/BESS). Experience in Solar Pumping Systems. Experience dealing with clients, consultants, developers, EPC contractors, and suppliers. Owning a personal car and holding a valid driving license are mandatory requirements for this position.

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p>We are looking for a qualified and proactive supervisor to oversee fire alarm, communication, and life safety systems, while supporting workplace health and safety requirements. The role involves installation, maintenance, troubleshooting, compliance with regulations, hazard identification, record keeping, and active participation in safety committee activities. The position requires technical competence, strong safety awareness, effective communication skills, and the ability to respond to emergencies, including after-hours.</p> <h4>What you will do</h4> <li>Follow proper payroll, attendance, and uniform procedures.</li> <li>Install, repair, maintain, and remove fire terminals, mobile computer terminals, remote repeater site equipment, update system identification, and adjust projection screen displays.</li> <li>Install, repair, maintain, and remove fire station communication systems, including amplifiers, digitized vocal systems, radio vocal systems, and speakers; perform minor telephone repairs.</li> <li>Install, repair, maintain, and remove fire sirens and communication systems (Motorola, Alcatel, Edwards).</li> <li>Operate circuit testing equipment, aerial lift equipment, power tools, hand tools, and related equipment.</li> <li>Troubleshoot fire station and fire detection communication systems and perform scheduled preventive maintenance.</li> <li>Ensure compliance with applicable regulations, specifications, and procedures.</li> <li>Read and interpret blueprints, schematic drawings, symbols, and technical markings.</li> <li>Conduct periodic inspections and spot checks.</li> <li>Maintain all records and logs required by law.</li> <li>Identify hazards, report them, propose corrective actions, and follow up on implementation.</li> <li>Serve as secretary of the safety committee.</li> <li>Attend safety committee meetings, take minutes, and organize and conduct training sessions.</li> <li>Report violations and discuss them with offenders and their respective department heads.</li> <li>Prepare semi-annual safety statistics and reports as required by law.</li> <li>Respond to public inquiries professionally and resolve complaints in a timely manner.</li> <li>Adhere to all safety codes, regulations, specifications, and safe work practices, including obtaining required permits.</li> <li>Respond to communication and system emergencies during evenings and weekends as required.</li> <h4>What you bring</h4> <li>Reading, writing and oral proficiency in the English language is highly desirable.</li> <li>High school diploma or equivalent experience.</li> <li>Two years of relevant experience in a related position with Four Seasons or another organization is required.</li> <li>Practical technical knowledge of addressable and conventional fire alarm system maintenance is required.</li> <li>Working knowledge is generally learned on the job or through a series of professional certifications.</li> <li>Requires knowledge of the ability to operate computer and alarm-panel software.</li> <li>Highly organized with keen attention to detail.</li> <li>Problem-solving: Ability to diagnose and troubleshoot maintenance issues effectively.</li> <li>Communication and interpersonal skills: Ability to communicate effectively with staff, guests, and other departments.</li> <li>Organization and time management: Ability to prioritize tasks, manage multiple projects, and meet deadlines.</li> <li>Knowledge of safety regulations: Familiarity with relevant safety regulations and building codes.</li> <li>Budget management: Basic understanding of budgeting and cost control.</li> <h4>What we offer</h4> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discount for stays at any Four Seasons worldwide.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <h4>Schedule & hours</h4> <p>Full-time</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the location:</b></p><br><br><p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.</p><br><br><br><br><p><b>About the role</b></p><br><br><p>We are looking for a qualified and proactive <b>Supervisor</b> to oversee fire alarm, communication, and life safety systems, while supporting workplace health and safety requirements. The role involves installation, maintenance, troubleshooting, compliance with regulations, hazard identification, record keeping, and active participation in safety committee activities. The position requires technical competence, strong safety awareness, effective communication skills, and the ability to respond to emergencies, including after-hours</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Follow proper payroll, attendance, and uniform procedures.</li><li>Install, repair, maintain, and remove fire terminals, mobile computer terminals, remote repeater site equipment, update system identification, and adjust projection screen displays.</li><li>Install, repair, maintain, and remove fire station communication systems, including amplifiers, digitized vocal systems, radio vocal systems, and speakers; perform minor telephone repairs.</li><li>Install, repair, maintain, and remove fire sirens and communication systems (Motorola, Alcatel, Edwards).</li><li>Operate circuit testing equipment, aerial lift equipment, power tools, hand tools, and related equipment.</li><li>Troubleshoot fire station and fire detection communication systems and perform scheduled preventive maintenance.</li><li>Ensure compliance with applicable regulations, specifications, and procedures.</li><li>Read and interpret blueprints, schematic drawings, symbols, and technical markings.</li><li>Conduct periodic inspections and spot checks.</li><li>Maintain all records and logs required by law.</li><li>Identify hazards, report them, propose corrective actions, and follow up on implementation.</li><li>Serve as Secretary of the Safety Committee.</li><li>Attend safety committee meetings, take minutes, and organize and conduct training sessions.</li><li>Report violations and discuss them with offenders and their respective department heads.</li><li>Prepare semi-annual safety statistics and reports as required by law.</li><li>Respond to public inquiries professionally and resolve complaints in a timely manner.</li><li>Adhere to all safety codes, regulations, specifications, and safe work practices, including obtaining required permits.</li><li>Respond to communication and system emergencies during evenings and weekends as required.</li></ul><br><br><p><b>What you bring</b></p><br><br><p>1. Reading, writing and oral proficiency in the English language is highly desirable</p><br><br><p>2. High school diploma or equivalent experience.</p><br><br><p>3. Two years of relevant experience in a related position with Four Seasons or another organization is required.</p><br><br><p>4. Practical technical knowledge of addressable and conventional fire alarm system maintenance is required.</p><br><br><p>5. Working knowledge is generally learned on-the-job or through a series of professional certifications</p><br><br><p>6. Requires knowledge of the ability to operate computer and alarm-panel software</p><br><br><p>7. Highly organized with keen attention to detail</p><br><br><p>8. Problem-Solving: Ability to diagnose and troubleshoot maintenance issues effectively.</p><br><br><p>9. Communication &amp; Interpersonal Skills: Ability to communicate effectively with staff, guests, and other departments.</p><br><br><p>10. Organization &amp; Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines.</p><br><br><p>11. Knowledge of Safety Regulations: Familiarity with relevant safety regulations and building codes.</p><br><br><p>12. Budget Management: Basic understanding of budgeting and cost control.</p><br><br><p><br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><p><b>Schedule &amp; Hours:</b><br>• Full-time</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><p><b>About the location:</b></p><br><br><p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.</p><br><br><br><br><p><b>About the role</b></p><br><br><p>We are looking for a qualified and proactive <b>Supervisor</b> to oversee fire alarm, communication, and life safety systems, while supporting workplace health and safety requirements. The role involves installation, maintenance, troubleshooting, compliance with regulations, hazard identification, record keeping, and active participation in safety committee activities. The position requires technical competence, strong safety awareness, effective communication skills, and the ability to respond to emergencies, including after-hours</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Follow proper payroll, attendance, and uniform procedures.</li><li>Install, repair, maintain, and remove fire terminals, mobile computer terminals, remote repeater site equipment, update system identification, and adjust projection screen displays.</li><li>Install, repair, maintain, and remove fire station communication systems, including amplifiers, digitized vocal systems, radio vocal systems, and speakers; perform minor telephone repairs.</li><li>Install, repair, maintain, and remove fire sirens and communication systems (Motorola, Alcatel, Edwards).</li><li>Operate circuit testing equipment, aerial lift equipment, power tools, hand tools, and related equipment.</li><li>Troubleshoot fire station and fire detection communication systems and perform scheduled preventive maintenance.</li><li>Ensure compliance with applicable regulations, specifications, and procedures.</li><li>Read and interpret blueprints, schematic drawings, symbols, and technical markings.</li><li>Conduct periodic inspections and spot checks.</li><li>Maintain all records and logs required by law.</li><li>Identify hazards, report them, propose corrective actions, and follow up on implementation.</li><li>Serve as Secretary of the Safety Committee.</li><li>Attend safety committee meetings, take minutes, and organize and conduct training sessions.</li><li>Report violations and discuss them with offenders and their respective department heads.</li><li>Prepare semi-annual safety statistics and reports as required by law.</li><li>Respond to public inquiries professionally and resolve complaints in a timely manner.</li><li>Adhere to all safety codes, regulations, specifications, and safe work practices, including obtaining required permits.</li><li>Respond to communication and system emergencies during evenings and weekends as required.</li></ul><br><br><p><b>What you bring</b></p><br><br><p>1. Reading, writing and oral proficiency in the English language is highly desirable</p><br><br><p>2. High school diploma or equivalent experience.</p><br><br><p>3. Two years of relevant experience in a related position with Four Seasons or another organization is required.</p><br><br><p>4. Practical technical knowledge of addressable and conventional fire alarm system maintenance is required.</p><br><br><p>5. Working knowledge is generally learned on-the-job or through a series of professional certifications</p><br><br><p>6. Requires knowledge of the ability to operate computer and alarm-panel software</p><br><br><p>7. Highly organized with keen attention to detail</p><br><br><p>8. Problem-Solving: Ability to diagnose and troubleshoot maintenance issues effectively.</p><br><br><p>9. Communication &amp; Interpersonal Skills: Ability to communicate effectively with staff, guests, and other departments.</p><br><br><p>10. Organization &amp; Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines.</p><br><br><p>11. Knowledge of Safety Regulations: Familiarity with relevant safety regulations and building codes.</p><br><br><p>12. Budget Management: Basic understanding of budgeting and cost control.</p><br><br><p><br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><p><b>Schedule &amp; Hours:</b><br>• Full-time</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><strong>About Mozn</strong></b></p><br><p><span>MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.</span><br><span>We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.</span><br><span>If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.</span><br></p><br><p><b><strong>About the role</strong></b></p><br><p><span>We are looking for a highly motivated Cloud Platform Engineer III to join our Cloud Engineering team. The ideal candidate is passionate about data reliability, performance, and scalable backing services.</span></p><br><p><span>This role focuses on the reliability, performance, operation, automation, and continuous improvement of critical backing services such as MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, analytical databases (e.g., StarRocks, ClickHouse), and other database and messaging technologies across cloud-native and hybrid environments.</span></p><br><p><span>This is not a traditional DBA role. The ideal candidate understands distributed systems, Kubernetes, cloud platforms, automation, IaC, observability, and AI-assisted workflows, and can help product engineering teams use backing services safely and effectively.</span></p><br><p><b><strong>What you'll do</strong></b></p><br><p><b><strong>Data Reliability &amp; Backing Services Operations</strong></b></p><br><ul><li><span>Own reliability, performance, scalability, and operational health of MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, StarRocks, ClickHouse, and similar platforms.</span></li></ul><ul><li><span>Define best practices for how product engineering teams use transactional, document, search, messaging, and analytical platforms.</span></li></ul><ul><li><span>Design and maintain highly available, scalable, and resilient platform services, including replication, backup, recovery, failover, and disaster recovery capabilities.</span></li></ul><ul><li><span>Perform capacity planning, performance tuning, workload reviews, upgrades, patching, and lifecycle management for platform services.</span></li></ul><ul><li><span>Identify and resolve risks such as slow queries, hot partitions, consumer lag, replication lag, index growth, retention issues, and storage saturation.</span></li></ul><ul><li><span>Troubleshoot and resolve complex production issues related to databases, messaging systems, search platforms, and distributed data platforms.</span></li></ul><p><b><strong>Kubernetes &amp; Cloud Platform Engineering</strong></b></p><br><ul><li><span>Hands-on experience deploying, operating, and troubleshooting stateful workloads in Kubernetes-based environments.</span></li></ul><ul><li><span>Strong understanding of Kubernetes fundamentals, including networking, storage, workload lifecycle management, scalability, and reliability concepts.</span></li></ul><ul><li><span>Enable and support Kubernetes-based deployments of database, messaging, search, and analytical platforms using cloud-native patterns and operational best practices.</span></li></ul><p><b><strong>Automation &amp; Platform Enablement</strong></b></p><br><ul><li><span>Use automation, Infrastructure as Code, GitOps, and CI/CD to make backing services repeatable, reliable, and easier to operate.</span></li></ul><ul><li><span>Contribute to self-service platform capabilities, guardrails, dashboards, alerts, runbooks, and production readiness checks.</span></li></ul><ul><li><span>Use AI-assisted workflows where appropriate for incident triage, root cause analysis, query analysis, capacity forecasting, documentation, and developer support.</span></li></ul><ul><li><span>Collaborate with Product Engineering, SRE, Security, Data Engineering, and Cloud Platform teams to improve reliability, performance, availability, and security posture.</span></li></ul><p><b><strong>Qualifications</strong></b></p><br><ul><li><span>4-7 years of experience in Platform Engineering, SRE, Database Reliability Engineering, Data Platform Engineering, DevOps, or related roles.</span></li></ul><ul><li><span>Strong hands-on experience with MySQL, PostgreSQL, Kafka, and at least one of MongoDB or Elasticsearch/OpenSearch in production environments.</span></li></ul><ul><li><span>Experience with analytical or distributed data platforms such as StarRocks, ClickHouse, Apache Doris, Druid, Pinot, or similar OLAP systems is highly desirable.</span></li></ul><ul><li><span>Hands-on experience operating stateful workloads in Kubernetes-based environments.</span></li></ul><ul><li><span>Good understanding of high availability, replication, backup and recovery, disaster recovery, capacity planning, and performance tuning concepts.</span></li></ul><ul><li><span>Familiarity with distributed systems concepts including sharding, replication, partitioning, consistency, compaction, backpressure, consumer lag, and query optimization.</span></li></ul><ul><li><span>Experience with at least one major cloud platform (AWS, GCP, or OCI).</span></li></ul><ul><li><span>Experience automating provisioning, deployment, configuration, monitoring, and lifecycle management using tools such as Terraform, Helm, Ansible, GitOps, or similar automation frameworks.</span></li></ul><ul><li><span>Strong scripting or programming skills in Python, Bash, Go, or similar.</span></li></ul><ul><li><span>Experience with observability platforms such as LTGM, Prometheus/Grafana, ELK/OpenSearch, Datadog, or equivalent.</span></li></ul><ul><li><span>Strong troubleshooting, problem-solving, and debugging skills across distributed systems.</span></li></ul><ul><li><span>Excellent communication, collaboration, and documentation skills.</span></li></ul><ul><li><span>Demonstrated curiosity, ownership mindset, adaptability, and ability to guide product engineering teams.</span></li></ul><p><b><strong>Preferred Qualifications</strong></b></p><br><ul><li><span>Experience designing, operating, or optimizing large-scale distributed database, messaging, search, or analytics platforms.</span></li></ul><ul><li><span>Experience operating or optimizing analytical databases and OLAP systems such as StarRocks, ClickHouse, Apache Doris, Druid, or Pinot.</span></li></ul><ul><li><span>Experience with streaming and real-time data platforms leveraging technologies such as Kafka, Flink, Spark, CDC, or similar ecosystems.</span></li></ul><ul><li><span>Exposure to Analytics, Data Engineering, AI/ML platforms, LLM-based applications, or AI infrastructure projects.</span></li></ul><ul><li><span>Experience using AI-assisted tooling or agents to improve operations, troubleshooting, documentation, or developer self-service.</span></li></ul> </div>

Job Purpose The Collections Manager is responsible for managing the company’s collections operations, achieving collection targets, reducing overdue accounts, and maintaining professional relationships with customers while ensuring compliance with company policies and applicable regulations.<br>Key Responsibilities- Develop and implement monthly and annual collection strategies.- Monitor customer accounts, outstanding invoices, and overdue balances.- Lead, supervise, and motivate the collections team.- Assign accounts and collection tasks according to priorities and team capacity.- Establish action plans for overdue and delinquent accounts.- Contact customers to negotiate payments and repayment plans when required.- Monitor collection activities and ensure monthly targets are achieved.- Prepare regular reports on:- Total collections.- Outstanding and overdue balances.- Collection performance.- Team productivity.- Coordinate with Sales, Finance, Customer Service, and Legal departments.- Escalate unresolved or high-risk accounts to senior management or the Legal Department.- Review collection procedures and recommend process improvements.- Ensure that all customer communications and collection activities are accurately recorded in the system.- Ensure compliance with company policies, legal requirements, and data protection regulations.<br>Requirements- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.- 5–8 years of experience in collections, including supervisory or managerial experience.- Proven experience managing collections teams and monitoring performance indicators.- Strong knowledge of Microsoft Office, especially Excel.- Experience with CRM or collection management systems is preferred.- Excellent negotiation, communication, and problem-solving skills.- Strong financial and analytical skills.- Ability to work under pressure and meet deadlines.- Fluency in Arabic and good command of English.<br>Required Skills- Leadership and team management.- Negotiation and persuasion.- Financial analysis and reporting.- Decision-making and problem-solving.- Organization and time management.- Professional customer handling.- Ability to achieve targets and work under pressure.- Attention to detail and follow-up skills.<br>Key Performance Indicators (KPIs)- Collection target achievement rate.- Reduction in overdue receivables.- Average collection period.- Payment plan compliance rate.- Recovery rate of old debts.- Team productivity and performance.- Customer complaints and resolution rate.

Company Description Alorica is a global customer experience (CX) provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company supports organizations from strategy through execution, combining proven performance, deep industry expertise, and advanced technology to deliver measurable results. Alorica is known for pioneering customer experiences, challenging convention, and building strong, values-driven relationships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica serves over 250 brands in more than 75 languages. Applicants can explore additional opportunities and learn more about the culture at alorica.com/careers. Role Description This is a full-time, on-site Customer Service role for an English account, based in Giza. The professional in this position will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. They will document each interaction clearly, follow established procedures and quality guidelines, and escalate complex cases when necessary. Daily activities include using computer systems and communication tools, meeting performance targets such as customer satisfaction and call handling metrics, and collaborating with supervisors and peers to improve the customer experience. Qualifications Strong English communication skills, including clear speaking, active listening, and professional writing. Customer service capabilities such as problem-solving, conflict resolution, empathy, and patience. Basic computer literacy and ability to learn customer support systems, CRM tools, and call-center software. Time-management and organizational skills to handle multiple tasks, meet performance goals, and follow set procedures. Ability to work on-site in Giza, with flexibility for shift-based schedules, including evenings, weekends, or holidays as needed. Previous experience in customer service, contact centers, or related fields is preferred but not always required. High school diploma or equivalent; post-secondary education is a plus. Commitment to Alorica’s values of integrity, authenticity, and delivering excellent customer experiences.

Job Summary<br>We are seeking a proactive and detail-oriented Procurement Engineer to support procurement and supply chain activities for electrical infrastructure, substations, and power plant projects. The successful candidate will be responsible for sourcing and evaluating suppliers, managing procurement processes for critical electrical equipment, negotiating commercial terms, and ensuring compliance with project specifications, quality standards, and delivery schedules.<br>Key Responsibilities:<br>Procurement & Supply Chain Management Manage the procurement cycle from requisition to purchase order issuance for electrical power project materials and equipment. Source, evaluate, and qualify suppliers and subcontractors based on technical, commercial, and operational capabilities. Coordinate with engineering, project management, and planning teams to ensure timely procurement of project requirements. Monitor supplier performance, delivery schedules, and order status to ensure project milestones are achieved. Support supply chain optimization initiatives to improve efficiency, reduce costs, and mitigate procurement risks.<br>Technical Evaluation<br>Review and evaluate vendor quotations for major electrical equipment, including:Power Transformers Switchgears MV/LV Cables Protection and Control Systems Electrical Panels and Auxiliary Equipment Ensure supplier offers fully comply with project specifications, client requirements, technical standards, and contractual obligations. Conduct technical and commercial bid comparisons and prepare recommendation reports. Commercial Negotiation Negotiate pricing, payment terms, delivery schedules, warranties, and contractual conditions with suppliers. Analyze cost structures and price breakdowns to identify opportunities for cost savings and value engineering. Support contract finalization and vendor management activities while ensuring commercial competitiveness and compliance.<br>Documentation & Reporting Prepare procurement reports, bid evaluations, comparison sheets, and supplier assessment records. Maintain accurate procurement records and documentation within ERP systems. Ensure compliance with company procurement policies, procedures, and audit requirements.<br>Qualifications:Bachelor’s Degree in Electrical Power and Machines Engineering or a related electrical engineering discipline.5 years of experience in procurement and supply chain management within:-Electrical Infrastructure Projects-Substation Projects-Power Generation/Power Plant Projects<br>Systems & Software Proficiency in ERP systems such as:SAPOracle ERPStrong Microsoft Office skills, particularly Excel and reporting tools. Language Skills Fluent in English (written and verbal).

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that address the unique needs of each client, enabling them to focus on their core business. ETISAL International emphasizes high-quality, innovative services supported by industry best practices and advanced technologies. The organization values cultural understanding, human capital, transparency, flexibility, integrity, and a strong passion for service. Its team is committed to consistently enhancing management and operational standards to exceed client expectations.<br>Role Description The Customer Support Representative [Outbound / Follow-Up] is a full-time, on-site role based in Cairo, Egypt. This role is responsible for making outbound calls to existing and prospective customers to provide follow-up support, clarify inquiries, and ensure a positive service experience. Daily tasks include handling customer concerns, updating customer records, documenting interactions accurately, and escalating issues when needed. The representative will work closely with team members and supervisors to meet performance targets and maintain high levels of customer satisfaction. The role requires adherence to company policies, call quality standards, and professional communication at all times.<br>Qualifications<br> <br>Customer Support and Customer Service skills, with the ability to handle outbound and follow-up interactions professionally. Customer Satisfaction focus, including empathy, active listening, and a commitment to resolving concerns effectively. Strong Communication skills, both verbal and written, in a clear and courteous manner. Troubleshooting capabilities, including identifying issues, proposing solutions, and escalating complex cases appropriately. Previous experience in call centers, BPO, or customer-facing roles is beneficial. Fluency in Arabic and good command of English is preferred. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in Cairo, Egypt, in rotating shifts as required. Strong work ethic, reliability, and a customer-focused mindset.

Lead the BMS sales function to grow order intake, revenue, and market share for building management systems and smart building solutions across Egypt, through sales strategy, key account development, and management of the sales team.<br>Responsibilities Develop and execute the annual BMS sales strategy to achieve order intake, revenue, profitability, and market share objectives. Build, maintain, and manage a robust sales pipeline across developers, consultants, contractors, and end users. Ensure compliance with company policies, governance requirements, and commercial approval processes. Promote customer satisfaction and identify opportunities for cross-selling, upselling, and long-term service agreements. Manage and grow the assigned customer portfolio to achieve sales, revenue, and profitability targets. Prepare and present technical and commercial proposals aligned with customer requirements and project specifications. Lead commercial negotiations and secure orders in line with approved pricing, margin, and risk management guidelines. Manage, coach, and develop the sales engineering team to achieve individual and team sales objectives. Maintain strong relationships with customers, consultants, and contractors to maximize sales opportunities and secure repeat business. Monitor sales performance, customer demand, competitor activities, and market developments to support target achievement. Coordinate with engineering, operations, and project teams to ensure effective handover and successful execution of secured orders. Track and manage the sales pipeline to ensure adequate opportunity coverage and achievement of sales targets. Prepare accurate sales forecasts, pipeline reports, and performance updates to support business planning and decision-making.<br>Qualifications<br>Bachelor degree in Electrical, Communications or Mechatronics Engineering, Preferred MBA or post-graduate business studies. Experience in BMS/ ELV/ Building automation, with established consultant and contractor network in Egypt. Minimum 10 years of experience, including 2 years in a managerial role. Vendor training on major BMS platforms (e.g., Honeywell, Siemens, Schneider, Johnson Controls), Preferred KNX Partner, Tridium Niagara, or equivalent certification Excellent written and verbal communication skills Very Good English both written & spoken. MS Office, Auto CAD, CRM, estimation tools, ERP (SAP/Oracle)

Employer Overview A leading international manufacturer of valves, hydrants, and flow control solutions based in Saudi Arabia, serving the water, wastewater, fire protection, HVAC, industrial, and infrastructure sectors. The company operates as part of a global industrial group with an established presence across the Middle East and international markets.<br>Job Summary The Sales Coordinator will support the sales team throughout the complete order cycle, from enquiry to delivery, ensuring timely and accurate handling of customer requirements. The role will involve coordinating with internal teams, customers, and other stakeholders across B2B and B2C environments.<br>Key Responsibilities Review product specifications and designs to ensure the correct product selection. Support the External Sales team throughout the complete order cycle, from enquiry to delivery. Respond promptly and accurately to sales enquiries, including technical clarifications and pricing. Facilitate and complete order processing activities. Follow up on orders and shipments to ensure timely delivery and customer satisfaction. Support post-order activities and address customer requirements. Collect market data and monitor competitor activities. Assist in preparing and updating price lists. Continuously develop product knowledge and contribute to process improvement initiatives. Collaborate with internal teams and support additional assignments as required.<br>Qualofications Minimum 2 years of experience as a Sales Coordinator. Experience supporting sales activities across B2B and B2C environments. Exposure to local and international markets. Strong communication and coordination skills. Customer-focused mindset. Strong attention to detail and follow-up skills. Team player with the ability to collaborate effectively with different teams. Problem-solving skills. Understanding of sales processes and order cycles. Customer and sales coordination. Order processing and shipment follow-up. Pricing and quotation support. Basic market and competitor analysis. Experience with CRM systems. Good command of Microsoft Office, particularly documentation, reporting, and data management. Experience with CRM systems. English: Very Good. Ability to coordinate effectively from enquiry through delivery. Ability to work with both local and international customers.

Quality Assurance – Food Industry<br>Company: Rosalte Location: El Sheikh Zayed <br>Job Summary<br>Rosalte is seeking an experienced and proactive Quality Assurance Section to lead and enhance our food safety and quality systems across production operations. The role will be responsible for ensuring full compliance with international standards, maintaining product excellence, and driving continuous improvement within our manufacturing processes.<br><br>Key Responsibilities<br>* Lead and oversee all quality assurance and food safety activities across production lines.* Ensure compliance with BRCGS, FSSC 22000, HACCP, ISO 22000, and GMP standards.* Develop, implement, and maintain HACCP plans and food safety procedures.* Monitor Critical Control Points (CCPs) and ensure adherence to safety protocols.* Plan and lead internal, external, and certification audits.* Handle customer complaints, perform root cause analysis, and implement CAPA.* Establish and manage supplier qualification and audit processes.* Ensure compliance with local regulatory requirements and food safety laws.* Collaborate with production, operations, and management teams to improve product quality and efficiency.* Track, analyze, and report quality KPIs and performance metrics.* Lead and develop the QA team, ensuring high performance and continuous growth.* Implement and utilize ERP systems (e.g., Odoo) for quality management and reporting.<br><br>Requirements<br>* Bachelor’s degree in Food Science, Agricultural Sciences, or a related field.* 4 - 6 years of experience in Quality Assurance within the food industry.* Proven experience in leading QA teams and managing multiple production lines.* Strong expertise in: * BRCGS (Issue 8 & 9) * FSSC 22000 (V6) * HACCP * ISO 22000* Experience in audit management and certification processes.* Strong knowledge of food safety regulations (local & international).* Excellent skills in problem-solving, root cause analysis, and risk assessment.* Strong leadership, communication, and organizational skills.<br>Preferred Qualifications<br>* Certifications in: * FSSC 22000 * HACCP * BRCGS Internal Auditor * ISO 22000 * GMP & PRPs* Experience with supplier audits and export compliance.* Familiarity with ERP systems (Odoo or similar).* Training certifications (TOT) are a plus.<br><br>Work conditions:- From Sunday to Thursday - Saturday and Friday are off <br>Benefits - Social insurance - Medical Insurance

Company Description CMC Advertising specializes in Below-The-Line (BTL) marketing solutions designed to reflect the unique identity of each brand. The company’s experienced professionals provide personalized service and expert guidance to help clients achieve specific campaign goals and measurable results. CMC Advertising collaborates closely with clients to design targeted, customized campaigns that support brand growth and customer engagement. The organization values creativity, adaptability, and a client-focused mindset, offering team members the opportunity to work on diverse projects across different industries.<br>Role Description The Customer Support Specialist–Telesales is a full-time, on-site role based in New Cairo. The individual in this role will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about CMC Advertising’s services and campaigns. Daily tasks include resolving customer issues, documenting interactions in the CRM system, and following up on leads to support telesales activities and nurture client relationships. The role also involves collaborating with internal teams to escalate technical or complex issues, contributing feedback on recurring customer concerns, and maintaining high standards of professionalism and customer satisfaction.<br>Qualifications<br> Strong Customer Support and Customer Satisfaction skills, with the ability to manage inquiries and resolve issues effectively. Excellent Interpersonal Skills to build rapport, communicate clearly, and handle diverse customer interactions over the phone. Basic Technical Support capabilities and Analytical Skills to understand client needs, troubleshoot common problems, and interpret call data. Previous experience in telesales, call centers, or customer service roles is preferred. Proficient in using CRM or call management systems and standard office software. Solid verbal and written communication skills in English; additional languages are a plus. Ability to work on-site in New Cairo, manage time effectively, and perform in a fast-paced environment. High school diploma or equivalent required; a diploma or degree in business, marketing, or related fields is advantageous.

Company Description STG Auto Group is a family-owned and operated automotive business that has been serving customers since 1997. The company offers a comprehensive range of services including auto sales, finance, insurance, and vehicle maintenance. With a wide selection of high-quality vehicles from economic to luxury, STG Auto Group focuses on providing value and choice to its customers. The team strives to create a welcoming, no-pressure atmosphere where every visitor is treated like family and receives friendly, attentive service. This customer-first culture guides daily operations and long-term growth.<br>Role Description The Telesales Specialist is a full-time, on-site role based in Nasr City. This position is responsible for handling inbound and outbound calls to prospective and existing customers, introducing STG Auto Group’s vehicle inventory and services, and guiding callers through the sales process. The specialist will qualify leads, schedule showroom appointments, follow up on inquiries, and support customers with information on financing, insurance, and service options. Daily tasks include maintaining accurate records in CRM systems, collaborating with the sales and customer service teams, and meeting individual and team sales targets. The role requires consistent adherence to company policies and a commitment to a professional, courteous, and customer-focused approach on every call.<br>Qualifications<br> <br>Strong customer-facing skills, including telesales and acquisition ability C1 English level is Must Effective Communication skills, both verbal and written, with clear phone etiquette. Demonstrated Sales skills, including lead qualification, upselling, and closing techniques. Experience in Training or coaching customers on available products, services, or processes. Previous experience in telesales, call centers, or automotive sales is preferred. Comfort with CRM systems and basic computer applications. Ability to work on-site full-time in Nasr City and meet performance targets. High school diploma or equivalent; additional education in business or marketing is an advantage.

**We’re Hiring: Team Leader – US Solar & Roofing (Appointment Setting)**<br><br>**Company:** AT Telcom<br><br>**Location:** Cairo, Egypt (100% On-Site)<br><br>**Schedule:** Monday – Friday | 4:00 PM – 12:00 AM (Fixed Weekends: Saturday & Sunday)<br><br>**Compensation:** Up to 25,000 EGP Net + Uncapped Deal Commissions (Straight Salary & Commission Package)<br><br>AT Telcom is expanding its outbound operations serving the US residential home services market. We are looking for an experienced, high-energy **Team Leader** to manage an on-site team of cold-calling appointment setters targeting the US Solar and Roofing sectors.<br><br>If you are a hands-on floor supervisor who knows how to coach objection handling, drive high-contact rates, and maximize booked appointments, this role is for you.<br><br>**Key Responsibilities**<br><br>* Lead, coach, and manage a team of outbound appointment setters to hit daily and weekly sit-rate and qualified lead targets.<br>* Conduct live call monitoring, whisper coaching, side-by-side feedback, and daily objection-handling drills tailored to US homeowners.<br>* Track daily floor KPIs: dials, contact rates, conversion ratios, and lead status pipeline hygiene.<br>* Enforce strict compliance, qualification standards, and script execution across dialer and CRM systems.<br><br>**Requirements**<br><br>* Proven track record (1–2+ years) as a Team Leader / Floor Supervisor specifically managing outbound **US Solar or US Roofing** campaigns.<br><br>* Fluent, near-native English communication skills with strong familiarity with US consumer dialect, nuances, and objection handling.<br><br>* Demonstrated ability to run dialers, manage lead lists, and coach agents to convert skeptical leads.<br><br>* Fully committed to working 100% on-site in Cairo during US operating hours (4:00 PM – 12:00 AM, Monday to Friday).<br><br>**What We Offer**<br><br>* Highly competitive base salary: Up to 25,000 EGP Net (based on proven track record).<br>* Lucrative, uncapped commissions per qualified deal generated by your floor team.<br>* Steady US business schedule with fixed Saturday and Sunday weekends off.

Company Description Travitell Egypt is a travel agency that serves both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, as well as incoming tourists from abroad and outgoing travel for residents. Travitell Egypt focuses on providing tailored travel experiences that meet diverse client needs and preferences. The team is committed to delivering reliable, efficient, and professional travel services across all segments. Role Description The Senior Travel Consultant will manage end-to-end travel services, including advising clients on destinations, itineraries, and packages that align with their preferences and budgets. In this full-time, on-site role based in Heliopolis, the consultant will handle reservations, ticketing, and booking of flights, hotels, tours, and transportation. Day-to-day responsibilities include responding to customer inquiries, resolving travel-related issues, ensuring accurate documentation, and maintaining strong relationships with clients and suppliers. The role also involves optimizing travel options, staying updated on travel regulations and promotions, and supporting junior team members with guidance and best practices. Qualifications Strong expertise in Travel Consulting and Travel Arrangements, with the ability to design customized itineraries and package solutions. Experience in Travel Management, including coordination of complex trips and oversight of travel policies for corporate and individual clients. Proficiency in Reservations, such as flight, hotel, and tour bookings using GDS or relevant booking systems. Excellent Customer Service skills, with a focus on responsiveness, problem-solving, and client satisfaction. Previous experience as a Senior Travel Consultant or in a similar travel industry role. Knowledge of domestic and international destinations, visa requirements, and travel regulations. Strong communication skills in English; Arabic language skills are an advantage. Attention to detail, organizational skills, and ability to manage multiple bookings simultaneously. Comfort working on-site in Heliopolis, with flexibility to handle peak travel seasons. Relevant diploma or degree in Tourism, Hospitality, or a related field preferred.

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

Company Description Lynkers Real Estate is a professional real estate consultancy firm focused on delivering tailored property solutions for individuals, families, and businesses. The company combines years of market expertise with a dedicated team to guide clients through every step of their real estate journey. Lynkers Real Estate emphasizes personalized service, helping clients make informed decisions aligned with their future plans. Role Description The Professional Sales Consultant l Real Estate New Cairo is a full-time, on-site role based in New Cairo. This role involves engaging with prospective and existing clients, understanding their property needs, and providing consultative guidance on suitable real estate options. Daily tasks include conducting property tours, following up on leads, preparing and presenting proposals, and supporting clients throughout the sales and closing process. The consultant will maintain accurate records in sales systems, collaborate with colleagues to meet team targets, and stay updated on market trends and available inventory. The role also includes providing ongoing client service to build long-term relationships and support repeat business. Qualifications Strong Customer Service skills, with the ability to build trust, listen actively, and respond to client needs professionally. Proficiency in Sales and Consultative Selling, including identifying opportunities, presenting solutions, and negotiating effectively. Experience in Sales Operations, such as managing pipelines, documenting client interactions, and using CRM or sales tools. Capability to deliver or participate in Training related to real estate products, sales processes, and customer engagement. Excellent communication and interpersonal skills, with the ability to work with diverse clients and internal teams. Knowledge of the New Cairo real estate market or willingness to quickly learn local market dynamics. Goal-oriented mindset with strong organizational skills and attention to detail. Previous experience in real estate sales or consulting is preferred; relevant certifications or coursework in real estate or business are an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that meet the unique needs of each client and help them concentrate on their core business. With strong attention to cultural nuances and industry best practices, ETISAL International provides consultative, innovative services designed to enhance customer experience. The organization is committed to quality, transparency, flexibility, integrity, and the effective use of human talent and advanced technologies. ETISAL International continuously works to exceed client expectations through operational excellence and a passion for service.<br>Role Description This is a full-time, on-site role for an English Customer Support Agent in a tech account, based in Qesm El Maadi. The agent will handle customer inquiries via chat and email, providing accurate information, guidance, and solutions related to technical products or services. Daily tasks include diagnosing and troubleshooting issues, escalating complex cases as needed, and following up to ensure resolution and customer satisfaction. The role involves maintaining detailed records of interactions, adhering to service level agreements, and using internal tools and knowledge bases. The agent will collaborate with team members and other departments to improve processes, share insights, and contribute to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to maintain high Customer Satisfaction through empathy, patience, and solution-oriented support. Excellent Communication skills in English, both written and verbal, suitable for chat and email interactions. Technical aptitude and Troubleshooting skills to identify, analyze, and resolve issues efficiently. Good typing speed and accuracy, with strong attention to detail in documentation and responses. Ability to work on-site in Qesm El Maadi and manage shifting or extended schedules if required. Comfort with using CRM or ticketing systems, and common office and collaboration software. Previous experience in customer support, call centers, or BPO environments is an advantage.<br>.l

Key Responsibilities Develop and maintain accurate standard costing for finished products, semi-finished products, and raw materials. Calculate and analyze product costs including:Raw materials Packaging materials Direct labor Manufacturing overhead Utilities Production losses and yield Review Bills of Materials and production recipes in coordination with R&D, Production, Supply Chain, and Finance. Analyze actual manufacturing costs against standard costs. Investigate and report:Material price variance Material usage variance Yield variance Labor variance Manufacturing overhead variance Monitor production waste, losses, rework, and abnormal consumption. Review inventory valuation for raw materials, packaging materials, WIP, and finished goods. Monitor slow-moving, obsolete, and non-moving inventory. Participate in physical inventory counts and investigate inventory discrepancies. Prepare product profitability and contribution-margin analysis. Support management in pricing decisions and new-product feasibility studies. Work closely with R&D on costing new recipes and product-development projects. Evaluate cost-saving initiatives and validate their actual financial impact. Prepare monthly cost-control reports and management dashboards. Support annual budgeting and forecasting of manufacturing costs. Establish appropriate costing controls, procedures, and approval processes. Identify cost leakage and recommend corrective actions. Provide management with clear analysis to improve margins and operational efficiency. Requirements Bachelor’s degree in Accounting, Finance, Commerce, or a related field. Minimum 5 years of relevant cost-control/cost-accounting experience. Strong experience within food & beverage manufacturing is required. Strong understanding of manufacturing costing and inventory accounting. Experience with BOMs, recipes, production yields, wastage, and standard costing. Advanced Microsoft Excel skills. Experience with ERP systems is required; SAP, Oracle, Microsoft Dynamics, Odoo, or similar systems is an advantage. Strong analytical skills with the ability to identify the operational reason behind cost variances. Strong communication skills and ability to work cross-functionally with Finance, Production, R&D, Procurement, Warehouse, and Supply Chain. Preferred: CMA or equivalent professional certification.#Hiring #Cost Control #Cost Accounting #Finance Jobs #Food Manufacturing #FMCG #Manufacturing Jobs #AFFIFoods