Call Center Jobs in Egypt

Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on replacing fragmented processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and accelerate decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages a studio model to drive centralized innovation and scalable product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a technology infrastructure builder for modern institutions.<br>Role Description The Sales Call Coach is a full-time, on-site role based in Alexandria, Egypt. This role is responsible for observing and evaluating sales calls, providing structured feedback, and coaching sales team members to improve call effectiveness, conversion rates, and customer experience. The Sales Call Coach will design and deliver targeted sales training sessions, develop call scripts and best-practice guidelines, and collaborate with sales leadership to align coaching with business objectives. Day-to-day tasks include reviewing call recordings, conducting one-on-one and group coaching sessions, tracking performance metrics, and recommending continuous improvements to sales processes and communication approaches.<br>Qualifications<br> Strong Sales Coaching and Coaching skills to guide and develop sales team performance. Experience delivering Sales Trainings and Training programs focused on call quality and conversion. Excellent Communication skills, including active listening, clear feedback delivery, and professional customer interaction. Previous experience in sales, telesales, or call center environments, preferably in B2B or technology-related sectors. Ability to analyze call data, identify performance trends, and translate insights into actionable coaching plans. Comfort working on-site in a collaborative, fast-paced environment and partnering closely with sales and operations teams. Proficiency with CRM systems, call recording tools, and basic productivity software (e.g., spreadsheets and presentation tools). Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.

<p><strong>Purpose of the job</strong></p><p> </p><p> </p><p> </p><p> </p><p>Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.</p><p><strong>Duties and responsibilities</strong></p><p> </p><p> </p><p> </p><p> </p><ul><li>Handle all incoming/outgoing calls of the call center.</li></ul><ul><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul><ul><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul><ul><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul><ul><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).</li></ul><ul><li>Communicate with other departments all relevant customer inquiries if applicable.</li></ul><ul><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul><ul><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services. </li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul><ul><li>Respect and apply company vision, mission and values.</li></ul><ul><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul><ul><li>Use available methods and tools to develop own skills.</li></ul><ul><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul><ul><li>Keep up-to-date with all the services and products provided by Mobinil.</li></ul><ul><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul><p><strong>Job specification</strong></p><p> </p><p> </p><p> </p><p> </p><p>Education</p><p> </p><p> </p><p> </p><p> </p><ul><li>Bachelor's degree from a recognized university</li></ul><p> </p><p> </p><p> </p><p> </p><p>Experience</p><p> </p><p> </p><p> </p><p> </p><ul><li>0-2 year of experience in the same function.</li></ul><p> </p><p> </p><p> </p><p> </p><p> </p><p>Skills and abilities</p><p> </p><p> </p><p> </p><p> </p><ul> <li>Very good English both spoken and written.</li><li>Very good computer skills.</li><li>Strong communication, listening & interpersonal skills.</li><li>High sense of time management.</li><li>Strong Customer Orientation.</li><li>Flexibility & ability to work in a team.</li> <li>Self-confident with professional behavior & attitude. </li> </ul>

Job description:Company Description CIB is one of Egypt’s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development. Role Description The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication. The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment. Working hours and days off are rotational shifts. Qualifications Graduates only Bachelor’s degree is required English level: B2 or higher Strong communication and problem-solving skills Presentable and customer-oriented personality What We Offer Medical Insurance Social Insurance Profit Sharing Transportation Provided Attractive Salary Package Rotational Shifts Career Growth Opportunities

<h2>Company Description</h2><p><strong>CIB</strong> is one of Egypt’s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><h2>Role Description</h2><p>The <strong>Contact Center Representative</strong> is a full-time, on-site role based in <strong>6th of October</strong>. This opportunity is ideal for fresh graduates looking to start their career in the banking sector.</p><p>The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><strong>Working hours and days off are rotational shifts.</strong></p><h2>Qualifications</h2><ul><li>Graduates only.</li><li>Bachelor’s degree is required.</li><li>English level: <strong>B2 or higher</strong>.</li><li>Strong communication and problem-solving skills.</li><li>Presentable and customer-oriented personality.</li></ul><h2>What We Offer</h2><ul><li>Medical Insurance.</li><li>Social Insurance.</li><li>Profit Sharing.</li><li>Transportation Provided.</li><li>Attractive Salary Package.</li><li>Rotational Shifts.</li><li>Career Growth Opportunities.</li></ul><h2>Salary</h2><p><strong>E£21,000.00 per month</strong></p><h2>Application Questions</h2><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li><li>Are you comfortable commuting to this job's location in Smart Village?</li><li>Have you completed the following level of education: Bachelor's Degree?</li><li>Does your Mother hold a university degree?</li><li>Does your father hold a university degree?</li></ul><h2>Education</h2><ul><li><strong>Bachelor’s Degree (Required)</strong></li></ul>

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEThis role is responsible for delivering support and supervisory responsibility to a team of Contact center Representatives in line with organization’s Customer Services standards, policies and procedures, The team are the first point of contact for customers (Inbound, outbound, E-mail, live chat, social media care and engagement) The Contact center Supervisor is required to ensure providing the best customer experience, services, and solutions to customers in an efficient and professional manner across all Touch points which drive customer loyalty and NPS.<br>JOB DUTIES AND RESPONSIBILITIES1- Leading team of contact center representatives including coaching and performance delivery Supports team in providing accurate and timely information.2- Demonstrates a good understanding of established policies and procedures enabling the provision of exceptional customer service and strives to deliver a first Contact resolution service (FCR).3- Assist team with investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation.4- Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems.5- Meets defined KPIs including NPS and Contact center targets.6- Uses time proactively and efficiently to deliver on service targets.7- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor’s degree or its equivalent Banking knowledge and background Contact center operations standards and KPI’s knowledge Good knowledge of digital, social media care and engagement Minimum years of experience: 5 years<br>Strong experience in Contact center management and customer experience Excellent Command of English Preferable: Digital contact center experience

Company Description enable, a subsidiary of efinance Investment Group (EFIG), is a contact center solution provider serving the Egyptian market since 2009. Established as an independent company in 2020, enable delivers business process outsourcing services to both local and international clients. The company is committed to helping organizations reach their full potential through seamless customer support solutions. With advanced IT infrastructure, integrated telecommunications services, and a strong talent pool, enable focuses on reliable, high-quality service delivery and client satisfaction.<br><br>Qualifications<br> Technical Account and looking for English speakers to join our team! ????✨<br><br>???? What’s in it for you?<br>???? 20,000 EGP NET Basic Salary<br>???? Fixed Morning Shift 11am - 7pm<br>???? 2 fixed Days Off<br>???? Medical & Social Insurance<br>???? Career Growth Opportunity <br>???? Location: 6th of October – Smart Village<br><br>???? What we're looking for:<br>????️ English Level: C1<br>????University Graduate<br>???? Strong communication skills

Company Description Groovy Aesthetic Clinics is dedicated to promoting well-being inside and out, offering medical-grade spa and aesthetic services for the whole body. The clinic provides a wide range of treatments, from advanced skin-care procedures such as derma fillers and laser therapies to nutritional counseling, spa services, and a modern gym. All services are delivered under the continuous supervision of experienced physicians and medical professionals, ensuring safety and medical-level standards of care. Groovy is committed to creating a relaxing, comfortable environment where clients can feel confident and cared for. The clinic’s culture values professionalism, client safety, and helping individuals build lasting self-confidence. Role Description This is a full-time, on-site role based at Groovy Aesthetic Clinics in Cairo. The medical information center team member will serve as a key point of contact for clients seeking information about medical-grade aesthetic services, procedures, and aftercare. Daily responsibilities include responding to client inquiries in person and by phone, explaining treatment options based on medical guidance, and ensuring accurate, clear communication of medical information approved by the clinic’s physicians. The role also involves maintaining up-to-date knowledge of Groovy’s services, assisting with appointment coordination, supporting patient education materials, and documenting client interactions in line with clinic policies. Collaboration with doctors, nurses, and administrative staff is essential to deliver a safe, informed, and reassuring experience for every client. Qualifications Candidates should possess strong Communication skills, including clear verbal and written communication and active listening. Candidates should possess foundational knowledge in Medicine and Pharmacy to understand and relay medically sound information. Candidates should possess Medical Communications and Medical Affairs skills to handle patient information, educational materials, and treatment explanations accurately. Candidates should have strong customer service and interpersonal skills, with a client-centered approach and professional demeanor. Candidates should have the ability to collaborate with multidisciplinary medical teams and follow clinical protocols and ethical standards. Relevant education such as a degree or diploma in medicine, pharmacy, nursing, or a related health science field is preferred. Prior experience in a clinic, hospital, medical call center, or aesthetic/dermatology setting is an advantage. Proficiency in basic office software, record-keeping, and comfortable working in a fast-paced, patient-facing environment is beneficial.

Company Description<br>We are a fast-growing and customer-centric organization committed to delivering exceptional service and support. Our team values innovation, collaboration, and continuous improvement to meet and exceed customer expectations. Operating in an ever-evolving industry, we prioritize employee growth, fostering a positive and inclusive work environment. Join us to be a part of a dynamic team that makes a real difference.<br>Role Description<br>This is a full-time on-site role for an English Call Agent, based in Cairo, Egypt. The English Call Agent will handle incoming and outgoing customer calls to address inquiries, resolve issues, and provide accurate information about products or services. The role entails maintaining high levels of professionalism, ensuring customer satisfaction, and recording interactions in a clear and organized manner. The agent will also communicate efficiently with team members to improve service processes and relay customer feedback.<br>Qualifications<br>Customer service and problem-solving skills, with a focus on ensuring client satisfaction Organizational and time management skills for handling multiple inquiries effectively Proficiency in using telecommunication systems, CRM platforms, and basic office software Ability to collaborate with team members and adapt to the needs of the service process Flexibility and resilience to meet the demands of a fast-paced work environment Prior experience in a call center or customer service environment is preferred English level: B2 or higher.

As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.<br> Key Responsibilities: • Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information on products, services, and procedures • Identify customer needs and offer solutions or escalate when needed • Ensure all interactions meet service standards and regulatory requirements • Maintain accurate records of customer interactions • Achieve individual targets and support team goals Skills & Competencies: • Strong communication and active listening skills • Customer-focused with problem-solving ability • Ability to multitask and work in a fast-paced environment <br>Requirements: • Bachelor’s degree is a must • C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills • Flexibility to work rotational shifts

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><ul><li>Deliver high-quality, consistent customer service while taking appropriate corrective actions whenever needed.</li><li>Serve as the first point of contact for all telephone inquiries, ensuring prompt and professional support.</li><li>Handle a high volume of inbound and outbound calls efficiently and within agreed service standards.</li><li>Maintain service quality by adhering to established policies, procedures, and quality guidelines.</li><li>Represent TKH professionally by following approved call scripts and telephone etiquette standards.</li><li>Coordinate with the Student Services team to ensure customer inquiries are resolved effectively.</li><li>Handle customer complaints and challenging situations with professionalism, empathy, and sound judgment.</li><li>De-escalate difficult calls and provide appropriate solutions to enhance customer satisfaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><ul><li>Bachelor's degree in any relevant discipline.</li><li>1 3 years of experience in customer service, preferably within the education sector or a similar industry.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong customer focus with a passion for delivering an excellent customer experience.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to manage stressful situations while maintaining professionalism.</li><li>Strong time management and organizational skills.</li><li>Problem-solving and conflict resolution abilities.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Positive attitude, enthusiasm, and commitment to customer satisfaction.</li></ul><p></p></section>

Company Description Data Flow Group is a global provider of specialized Primary Source Verification, background screening, and immigration compliance services that help organizations reduce risk and make informed decisions about applicants and registrants. The company leverages high data security standards, advanced technology, rigorous processes, qualified research analysts, and a network of over 100,000 issuing authorities to verify credentials directly from primary sources. Data Flow adheres to leading international regulatory standards, including JCI, ISO, and GDPR, ensuring reliability and compliance in all verification activities. Headquartered in Dubai, the Group operates offices worldwide and serves clients in more than 200 countries, offering multilingual, locally tailored services supported by expert language partners.<br>Role Description This full-time, on-site Contact Center Specialist role is based in Giza. The Contact Center Specialist will handle inbound and outbound customer interactions via phone, email, and other channels, providing accurate information about Data Flow’s verification services and processes. Responsibilities include resolving inquiries, addressing concerns, and guiding applicants and clients through required steps while following established contact center procedures and service level agreements. The role involves using IVR and contact center systems to manage queues, document interactions, and escalate complex cases appropriately. The specialist is expected to maintain high standards of customer satisfaction, contribute to continuous improvement initiatives, and collaborate with team members and supervisors to ensure consistent, high-quality service.<br>Qualifications Candidates should possess skills in Contact Center Operations and IVR, including familiarity with call routing, queue management, and contact center tools. Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on empathy, problem-solving, and relationship building. Candidates should possess excellent Communication skills, both verbal and written, and be able to interact clearly and professionally with diverse customers. Relevant experience in a contact center, customer support, or service-oriented environment is highly beneficial. Ability to work on-site in Giza, Smart Village manage time effectively, and handle high volumes of customer interactions. Comfort with using CRM or ticketing systems and basic computer applications; prior experience in verification, compliance, or similar fields is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.

Qualifications and Technical Competencies Required<br>Education Undergraduate to post-graduate Desirable: Travel / Hospitality Industry<br>Experience<br>Fresher / Experience in a Domestic or International process<br>Inbound<br>Prefer having prior experience of taking calls Excellent call management skills Handle irate customers<br>Outbound<br>Should ensure that the daily targets assigned are completed on time Excellent real writing/verbal skills Ensure adherence to daily activities assigned<br>Technical Competencies: Job related<br>Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge<br>Language<br>English B1 or B2 Level and Arabic<br>Soft Skills<br>Strong communication skills to effectively manage interactions Proficient in verbal communication Ability to create exceptional customer experiences (Customer Satisfaction) Meet delivery expectations aligned with defined Key Result Areas (KRAs)<br>Personal Skills and Traits<br>Should be supportive and open to feedback Is able to communicate clearly, both written and in speech Has a pleasant attitude Team player Should be a quick learner Ability to manage work efficiently with minimum guidance Multi-tasking ability <br>Job Description<br>Handle Chat interactions, inbound video calls, emails & outbound calls as required Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation Meeting targets of upselling Ensures adherence to on-time reporting to work Share process improvement ideas<br>Work Schedule and Environment<br>Working 5 days a week with Rotational shifts (Timing) and Rotational week off<br>Mandatory:<br>Excellent communication Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards Responsible for complying with all QMS and ISMS Policies and procedures Open for change in process as per requirement<br>Certifications:<br>Should clear internal & external certifications<br>Requirements added by the job poster<br>1+ years of work experience with Customer Service

Qualifications and Technical Competencies Required<br>Education<br>Undergraduate to post-graduate Desirable: Travel / Hospitality Industry<br>Experience<br>Fresher / Experience in a Domestic or International process<br>Inbound<br>Prefer having prior experience of taking calls Excellent call management skills Handle irate customers<br>Outbound<br>Should ensure that the daily targets assigned are completed on time Excellent real writing/verbal skills Ensure adherence to daily activities assigned<br>Technical Competencies: Job related<br>Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge<br>Language<br>English A2 Level and Arabic<br>Soft Skills<br>Strong communication skills to effectively manage interactions Proficient in verbal communication Ability to create exceptional customer experiences (Customer Satisfaction) Meet delivery expectations aligned with defined Key Result Areas (KRAs)<br>Personal Skills and Traits<br>Should be supportive and open to feedback Is able to communicate clearly, both written and in speech Has a pleasant attitude Team player Should be a quick learner Ability to manage work efficiently with minimum guidance Multi-tasking ability<br>Job Description<br>Handle Chat interactions, inbound video calls, emails & outbound calls as required Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation Meeting targets of upselling Ensures adherence to on-time reporting to work Share process improvement ideas<br>Work Schedule and Environment<br>Working 5 days a week with Rotational shifts (Timing) and Rotational week off<br><br>Requirements added by the job poster<br>1+ years of work experience with Customer Service<br><br>Mandatory:<br>Excellent communication Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards Responsible for complying with all QMS and ISMS Policies and procedures Open for change in process as per requirement<br>Certifications:<br>Should clear internal & external certifications

Company Description Data Flow Group is a global provider of specialized Primary Source Verification solutions, background screening, and immigration compliance services that help organizations mitigate risk and make informed decisions. The company combines high data security, advanced technology, rigorous processes, and qualified research analysts with a worldwide network of over 100,000 issuing authorities to verify credentials directly from primary sources. Data Flow adheres to leading regulatory standards, including JCI, ISO, and GDPR, ensuring trusted and compliant services. Headquartered in Dubai with offices across multiple regions, Data Flow serves clients in more than 200 countries with multilingual, locally tailored services. The company also collaborates with expert language partners to enhance its ability to process documents and certificates in various languages.<br>Role Description The Contact Center Specialist – English is a full-time, on-site role based in Giza. This role involves handling inbound and outbound calls, emails, and other customer interactions to support applicants and clients using Data Flow’s verification and compliance services. The specialist responds to inquiries, provides clear and accurate information, and guides customers through processes while adhering to contact center protocols and performance metrics. Daily responsibilities include using IVR and contact center systems, logging and updating records, escalating complex cases when needed, and ensuring service levels and quality standards are met. The role also requires collaborating with team members and supervisors to continuously improve customer satisfaction and operational efficiency.<br>Qualifications Strong contact center skills, including Contact Center Operations and IVR usage, with experience handling high volumes of customer interactions. Customer-focused abilities, including Customer Service and Customer Satisfaction, with a track record of resolving issues and maintaining positive relationships. Excellent Communication skills in English, both spoken and written, with the ability to explain complex information clearly and professionally. Good computer literacy and ability to work with CRM or ticketing systems, contact center software, and standard office applications. Attention to detail, strong organizational skills, and the ability to follow structured processes and compliance guidelines. Ability to work on-site in Giza on a full-time basis, including shifts if required by business needs. Previous experience in a contact center, customer service, or similar environment is preferred. Diploma or bachelor’s degree in any discipline is an advantage, or equivalent practical experience.

Banking opportunity! Join our Contact Center Team at a multinational bank (insource)<br>???? Position: Contact Center Agent???? Market: UK Banking Sector ???? Experience: 0–3 years in a Contact Center role???? Requirements: Graduates only (any major) and fluency in English is a must

Company Description 4Level1 provides comprehensive English language programs tailored to adults and young adults, aligned with international CEFR standards. The organization focuses on practical communication skills and communicative goals, helping learners build confidence for academic, professional, and social success. Courses are delivered both online and face-to-face, offering flexibility for diverse learners. 4Level1 teaches students across the Middle East remotely, with in-person classes based in Riyadh, creating a dynamic and culturally rich learning environment.<br>Role Description The Contact Center Manager is a full-time, on-site role located in Qesm El Maadi. This position is responsible for overseeing daily contact center operations, including managing teams, monitoring performance, and ensuring service quality. The manager will set operational targets, analyze metrics, and implement process improvements to optimize efficiency and customer satisfaction. Key tasks include coordinating schedules, coaching and developing contact center staff, resolving escalated issues, and ensuring adherence to policies and procedures. The role also involves collaborating with other departments to align customer service initiatives with organizational goals and support continuous improvement.<br>Qualifications<br> Candidates should possess strong Contact Center Management and Contact Center Operations skills. Candidates should possess Customer Service and Customer Satisfaction skills. Candidates should possess Analytical Skills for performance tracking, reporting, and decision-making. Experience leading teams in a customer-focused environment, preferably within education or service sectors. Excellent communication, coaching, and conflict-resolution abilities. Proficiency with contact center technologies, CRM systems, and reporting tools. Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience. Ability to work on-site in Qesm El Maadi and manage operations in a fast-paced, multicultural setting.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span><span>Design, implement, and support enterprise routing and switching infrastructure for customer projects. <br></span></span></li><li><span>Architect and deploy SD-WAN solutions to meet customer connectivity and performance requirements.<br></span></li><li><span>Architect and deploy Zero Trust Network Access (ZTNA) solutions, with particular focus on AppGate.<br></span></li><li><span>Design and implement Cisco SD-Access architectures for campus and branch environments.<br></span></li><li><span>Design, deploy, and support advanced Cisco ACI environments, including multisite and multipod architectures.<br></span></li><li><span>Design and implement broader data center technologies, including compute, storage networking, and virtualization-related networking.<br></span></li><li><span>Develop and implement disaster recovery (DR) and business continuity (BC) strategies for customer environments.<br></span></li><li><span>Provide technical leadership on pre-sales activities, including solution design, bill of materials, and technical proposals, in collaboration with the sales team.<br></span></li><li><span>Prepare detailed technical documentation, including low-level designs (LLDs), high-level designs (HLDs), and as built documentation.<br></span></li><li><span>Lead project implementation and act as the escalation point for complex network and data center troubleshooting.<br></span></li><li><span>Mentor and provide technical guidance to junior and mid-level engineers.<br></span></li><li><span>Stay current with emerging networking and data center technologies and industry best practices.</span><br></li></ul><br><br><span>Requirements</span><ul><li><span>Bachelor's degree in Computer Science, Computer Engineering, or a related field.<br></span></li><li><span><span>Extensive, hands-on experience (7+ years preferred) in enterprise networking and data center engineering, ideally&nbsp;</span></span><span>within a system integrator or professional services environment.<br></span></li><li><span>Deep expertise in enterprise routing and switching (e.g., OSPF, BGP, EIGRP, spanning-tree, VXLAN).<br></span></li><li><span>Proven, hands-on experience with SD-WAN design and deployment.<br></span></li><li><span>Proven, hands-on experience with ZTNA solutions, specifically AppGate.<br></span></li><li><span>Strong experience designing and deploying Cisco SD-Access.<br></span></li><li><span>Advanced expertise in Cisco ACI, including multisite and multipod design, implementation, and troubleshooting.<br></span></li><li><span>Solid understanding of data center technologies, architectures, and best practices.<br></span></li><li><span>Experience designing and implementing DR and business continuity strategies.<br></span></li><li><span>Relevant certifications strongly preferred, such as CCNP/CCIE Enterprise or Data Center, AppGate certification, and Cisco ACI-related certifications.<br></span></li><li><span>Strong analytical, troubleshooting, and communication skills, with the ability to interface directly with customers.</span><br></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Objective</b> : The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure_x000C_acility-related controls. CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies &amp; regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.</p><p>Key responsibility : People Management &amp; Development: Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for centers employees. Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review &amp; development plans, etc. Assist in management of the recruiting process. Support and conduct teams trainings. Leading the periodic medicaloperational meetings. Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.</p><p>Operations management: Supervise the operations within the center. Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. Attaining donation goals with the highest level of quality and compliance. Monitor net yields and implement improvement plans. Perform analysis of related data to promote efficient operations. Proactive operational processes enhancement and risk management. Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment. Resolve related facility issues and manage inquiries for facility information. Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets. Provide leadership to ensure donor retention with high customer service levels. Create organizational culture and value systems which stimulate the morale and productivity Operate the center and manage employees to the highest standards of ethics and integrity. Provide strategic planning for donor center growth. With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization. Provide publicinstitutional presentations for awareness and donor recruitment activities Establish partnership with relevant governmental and private entities for brand equity and donors recruitment.</p><p>Quality &amp; Compliance: Ensure that the center is operating with high compliance level to companys policies, procedures and regulations. Deviation management and CAPA development with timely implementation. Manage centers audit processes and help to resolve any related issues. Ensure timely response and closure to audit observations. Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center. Recommend changes and improvements to SOPs. Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p>Back up for Center Physician: Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs Donor acceptance and deferral according to the relevant policies and procedures. Observe and coach the donor center technicians and phlebotomists. Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care. Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans . Recommend changes and updates to the center procedures. Provide education sessions to the center medical staff as needed. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Academic experience required :</b> Essential: Bachelors Degree in medicine. Formal Qualification in the medical field. Diploma/masters degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.<br><b>Professional Experience Required :</b> Essential: Minimum 8 years of relevant experience Supervisory and people management experience for at least 3 years. Blood bank related experience. Experience in a GxP regulated environment and Quality standards. Desired: Experience in cGMP.<br><b>Computing Skills :</b> Proficiency in all Microsoft Office applications.<br><b>Personal Skills :</b> Leadership. Emotional intelligence. Assertiveness &amp; decision-making ability. Resourcefulness and proactivity. Strong communication skills. Critical thinking and problem solving. Teamwork and collaboration. Professionalism and strong work ethic. Excellent customer service. Organized and able to manage time effectively. Analytical. interpersonal skills. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to plan and execute activities for the improvement of overall operations.<br><b>Languages:</b> Excellent written and spoken English and Arabic.</p></section>

Location:10th of Ramadan<br>Key Accountabilities:Develop and promote the Business Unit Data Center portfolio. Review customer inquiries and recommend optimal data center solutions from the Business Unit portfolio. Prepare technical marketing collateral, i.e., brochures, product catalogues, websites, etc. Design end-to-end passive infrastructure solutions for enterprise and hyperscale data centers. Develop technical proposals, bills of quantities (BOQs), scope of work, and solution architectures. Ensure solutions comply with TIA, ANSI, ISO, BICSI, and relevant industry standards. Define structured cabling, fiber optic connectivity, rack systems, containment systems, and physical infrastructure requirements. Review customer RFPs, RFQs, and tender documents and provide competitive technical responses. Project Delivery & Implementation Support Support project teams during implementation and commissioning phases. Coordinate with engineering, procurement, logistics, and installation teams. Ensure project deliverables meet quality, timeline, and budget requirements. Manage technical risks and propose mitigation plans. Vendor & Partner Management Develop relationships with key technology partners and suppliers. Evaluate and select passive infrastructure vendors and products. Conduct technical evaluations and product acceptance reviews. Support procurement and sourcing activities for project requirements. Customer Relationship Management Serve as the primary technical point of contact for customers. Conduct solution presentations, workshops, and technical demonstrations. Provide technical consultation and recommendations throughout project execution. Ensure high customer satisfaction and long-term business relationships. Operational Excellence Monitor project performance and solution profitability. Drive continuous improvement initiatives and best practices. Develop technical documentation, standards, and implementation guidelines. Maintain awareness of industry trends, emerging technologies, and market developments.<br>Qualifications & Education:Education: B. Sc. in Computer Science, Information Technology, Computer Engineering, Electrical Engineering, Telecommunications Engineering, or a related field Experience: 10+ years of experience Skills: Microsoft Office, ERP, Data Center Operations Management, IT Infrastructure Management, Capacity Planning, Vendor Management, Asset & Inventory Management, Network Infrastructure Support, Facilities Management, Business Continuity & Disaster Recovery, Data Center Security & Compliance, Service Level Agreement (SLA) Management, Project Management, Budget & Cost Optimization, Risk Management, Team Leadership, Performance Monitoring, Stakeholder Management

Company Description WAJJAD | وجّاد is a technology studio that architects scalable digital operating systems across governance, legal, financial, and real estate sectors. Established in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. The company designs and operates institutional-grade B2B platforms that modernize core operational frameworks, enhancing efficiency, control, transparency, and decision-making speed. WAJJAD currently operates eight specialized platforms within a connected digital ecosystem, leveraging a studio model that drives centralized innovation, shared infrastructure, and accelerated product development. With a long-term ambition for regional and global expansion, WAJJAD is building technology-backed operational standards for governance-driven and asset-backed sectors.<br>Role Description This is a full-time remote role for a Sales Call Coach at WAJJAD | وجّاد. The Sales Call Coach will analyze sales calls, provide structured feedback, and coach team members to improve communication, objection handling, and conversion performance. Responsibilities include designing and delivering sales training sessions, developing coaching frameworks, and maintaining call evaluation criteria aligned with WAJJAD’s standards. The role also involves collaborating with sales leadership to identify skill gaps, propose targeted training initiatives, and monitor progress against performance metrics. The Sales Call Coach will document best practices, contribute to playbooks, and support a culture of continuous learning across the sales organization.<br>Qualifications<br> Candidates should possess strong Sales Coaching and Coaching skills focused on performance improvement and skill development. Candidates should possess effective Communication skills suited for clear feedback delivery and collaborative work with sales teams. Candidates should possess experience in Sales Trainings and Training design, including creating structured programs and workshops. Experience in sales or customer success environments, especially in B2B or technology sectors, is beneficial. Ability to analyze call data, identify patterns, and translate insights into actionable coaching plans. Comfort working remotely, with strong time management, self-organization, and digital collaboration skills. Proficiency with CRM tools, call recording/analytics platforms, and standard office productivity software is preferred. A relevant bachelor’s degree or equivalent professional experience in sales, business, training, or a related field is advantageous.