Call Center Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Purpose</strong> <br> Participate in the completion of assigned audit engagements, assist in addressing any potential risks, delivering audit services in a timely and effective manner as well as communicate with the Senior Auditor any raised issues in order to improve and enhance the overall operations. <br><strong>Accountabilities:</strong><br> <strong>Audit Engagements' Execution</strong> <br> 1. Participate in the fieldwork phase of assigned audit engagements through<br>• Performing assigned tasks within the boundaries of time and quality.<br>• Delivering audit services and furnish raised issues to the line management.<br>• Gather different W/P and evidences required to support his/her raised issue and deliver them to the Team Head for review.<br>• Provide recommendations to help in the improvement of Internal Control and driving greater risk awareness. <br> 2. Participate in the issuance of final audit report by:<br>• Assisting in delivering audit services and furnishing initial audit report to the line management.<br>• Providing recommendations to help in the improvement of Internal Control and driving greater risk awareness.<br>• Assist in the preparation of the final audit report to be presented to his/her line management.<br>• Assist in the preparation of the relevant reports following each audit assignment.<br>• Update the permanent file after conducting the engagement.<br>• Deliver that Audit working papers to assigned secretary for safe keeping <br> 3. Assist in reviewing any changes to the current bank organization chart ensuring that there is no conflict with the bank and CBE regulations in collaboration with the Quality &amp; External communication team. <br> 4. Assist in the investigation of any referred cases in regards to customers' complaints, CBE referred cases, and Chairman's Office referred cases. <br> 5. Participate in the assessment of the Write-Off cases received from different areas, as a step to handle them completely in the future <br> 6. Understand the nature of business in the different areas of the bank in order to be ready for any future audit engagements <br> 7. Obtain the required professional certification in the IA profession. <br> 8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner <br> 9- Follow the day-to-day operations related to own jobs in the Internal Audit department to ensure continuity of work <br> 10- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks<br>• Bachelor's degree of Computer Science or its equivalent.<br>• Soc Background is a must<br>• Post graduate specialized certificates or studies in the fields of internal audit or Accounting would be an asset (CPA - CIA - CBA - CISA).<br>• Minimum 3- 5 years of experience for the Information Technology, Security Operations or relevant fields.<br>• Fluent spoken and written English and Arabic languages.<br>• Writing, reporting, and analyzing skills.<br>• Delivering Results &amp; Meeting Customer Expectations<br>• Awareness of various bank's Departments and affiliates activities, business cycles, and related inherent risks.<br>• Prevailing Acts, regulations, circulars and instructions related to the job functions.<br>• Learning and researching ability.<br> </div>

<strong>About bosta:<br></strong>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br><strong>About The Role : <br></strong>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics.<br><br>The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations.<br><br><strong>Job Code : <br></strong>New 2026OPER-203<br><br><strong>Job Responsibilities : <br></strong><ul><li>Core Responsibilities Will Include</li><li>Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</li><li>reate and cultivate a safe working environment by identifying safety opportunities across your work area</li><li>Manage and train our Associates to help deliver the best service for our customers</li><li>Ensure that customer orders are fulfilled in line with</li><li>quality and safety guidelines</li><li>Continuously provide critical shift related information to front line management and operators<br><br><br></li></ul><strong>Job Qualifications :<br></strong><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li><li>Preferred Qualifications</li><li>Experience in logistics</li><li>Experience with data analysis<br><br><br></li></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About The Role : <br>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics.<br><br>The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations.<br><br>Job Code : <br>New 2026OPER-387<br><br>Job Responsibilities : <br><br>Core Responsibilities Will Include Help to solve logistics and supply chain challenges through data analysis, innovation and process optimizationreate and cultivate a safe working environment by identifying safety opportunities across your work area Manage and train our Associates to help deliver the best service for our customers Ensure that customer orders are fulfilled in line withquality and safety guidelines Continuously provide critical shift related information to front line management and operators<br><br><br><br><br>Job Qualifications :<br><br>Experience managing teams Experience with planning, performance metrics, and process improvement Preferred Qualifications Experience in logistics Experience with data analysis<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<p><br></p><p><strong>About The Role : </strong> Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta s standards.</p><p><span>Job Responsibilities:</span></p><ul><li>Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.</li><li>Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers.</li><li>Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion.</li><li>Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion.</li><li>Monitor and audit Driver s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team.</li><li>Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices.</li><li>Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains.</li><li>Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub.</li><li>Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Job Qualification:</h4><ul><li>Minimum of 2 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments.</li><li>Proven ability to lead and motivate a team, fostering collaboration and a positive work environment.</li><li>Excellent verbal and written communication skills to effectively interact with team members, and Drivers.</li><li>The ability to resolve issues promptly and effectively.</li><li>Familiarity with shipping management software and tracking systems.</li><li>Ability to adapt to changing circumstances and priorities in a fast-paced work environment.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:</strong><span>Launched in 2017, Bosta is an overnight delivery provider for e-commerce companies in Egypt. We leverage technology to empower businesses, aiming to disrupt the logistics industry by offering a comprehensive delivery solution. Our advanced systems allow businesses to track and connect with couriers, ensuring swift and efficient order delivery.</span><br> <strong>About The Role:</strong><span>The Hub Manager is fully responsible for overseeing all aspects of the hub’s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team’s performance and overall hub performance.</span><br> <br> <strong>Job Code : </strong><br> <span>2025OPER-132</span><br><br><p><b>Job Responsibilities :</b></p><br><ul> <li>Responsible for the Hub infrastructure.</li> <li>Responsible for the financial management in the hub and manage the cash flow.</li> <li>Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.</li> <li>Ensure that the achievement and records are consistently kept across the Hub daily workflow.</li> <li>Monitoring the stars and the hub members salaries, bounce and deductions.</li> <li>Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.</li> <li>Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.</li> <li>Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).</li> <li>Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).</li> <li>Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.</li> <li>Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.</li> <li>Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.</li> <li>Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.</li> <li>Be an effective role model to other staff members in the hub.</li> <li>Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.</li> <li>&nbsp;General all monthly, quarterly, annual Hub Reports.&nbsp;</li> </ul><br><p><b>Job Qualification: </b></p><br><ul> <li>Bachelor's degree.</li> <li>Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.</li> <li>Good English Level.</li> <li>Must have experience in leading and supervising a team.</li> <li>Decision making and problem solving skills.</li> <li>Analytical and reporting skills.</li> <li>Ability to meet deadline and work under pressure.</li> <li>Time management and multi-tasking.</li> <li>Good interpersonal skills and leadership skills.</li> <li>Proactive, with can do attitude and good judgment.</li> <li>Focused and professional attitude.</li> </ul><br> </div>

A call center employee is required to work in a restaurant, provided they have prior experience in restaurants and delivery. Required duties: Receiving customer calls and recording orders. Following up on delivery orders and coordinating with the kitchen. Handling customer complaints professionally. Responding to customer inquiries via phone and WhatsApp. Requirements: Previous experience in restaurant call centers, speed and accuracy in taking orders, and tactfulness in dealing with customers.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: Morning and Evening</li><li>Benefits: Health insurance, Social insurance, Transportation allowance, Meals, Overtime</li></ul>

Call Center Manager: Expert in setting up the call center department, establishing a complete system, and solving current department issues. Requirements: Extensive experience in the field and knowledge of social media.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

<p><strong>Call Center Agents Required (Females Only)</strong></p><p><strong>[Arkan]</strong> Real Estate Development announces the opening of job vacancies at its headquarters in <strong>[Giza - Dokki - Mohie El Din Abu El Ezz]</strong>.</p><p><strong> Requirements and Qualifications:</strong></p><ul><li>Holds a higher degree.</li><li>Previous experience in a call center or customer service (real estate sector).</li><li>Eloquent, with strong persuasion and negotiation skills.</li></ul><p><strong> Job Benefits:</strong></p><ul><li>Professional and safe work environment.</li><li>Fixed working hours.</li><li>Rewarding sales commissions and incentives.</li><li>Real opportunities for promotion and skills development.</li></ul><p><br></p>

Required employees to work at the Customer Service Center (Call Center) under the following conditions: 1- At least one year of experience in the call center field in charitable institutions and associations interested in charitable projects and fundraising 2- The work will be at the organization's headquarters in Mohandessin, Giza 3- Working hours are 8 hours with one-hour break. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

A Call Center Manager (Female) is required with at least 5 years of experience in charitable organizations. Ability to manage a team and achieve monthly targets. Familiarity with effective communication methods and managing inbound and outbound calls. Prior experience in charity call centers is required, with preference given to candidates with a successful track record at major charitable organizations. We are looking for an organized leader who works well under pressure and has a passion for charity work. Very attractive salary. Please upload your CV when applying on the website.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li></ul>

Call center employees are required to work for a famous Syrian restaurant. Job details: Receiving and following up on customer calls and recording orders. Handling customer inquiries and complaints in a professional manner. Following up on orders and coordinating with the relevant branches and departments. Working in a shift system (morning/evening). Commitment to work hours and company policies. Previous experience in call center or customer service is preferred, and experience in the restaurant industry is a plus. Good appearance, tact, and good handling of customers are required. Ability to work within a team and handle work pressure is required. Benefits: Attractive salary. Incentives and additional benefits according to company policy. Opportunity for career development and growth.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 7</li><li>Shift system: Morning and evening</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

Call center employees are required to work for a famous Syrian restaurant. Job Details: Receiving and following up on customer calls and recording orders. Handling customer inquiries and complaints in a polite manner. Following up on orders and coordinating with relevant branches and departments. Working in shifts (morning / evening). Adherence to work schedules and company policies. Previous experience in the call center or customer service field is preferred, preferably with experience in the restaurant industry. Good appearance, tactfulness, and good customer relations are required. Ability to work within a team and handle work pressure is required. Benefits: Attractive salary. Incentives and additional benefits according to company policy. Opportunity for career growth and development. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 7</li><li>Shift system: Morning and Evening</li><li>Benefits: Health insurance, Social insurance, Transportation allowance, Overtime</li></ul>

Call center agents required with a salary of 5000 EGP<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: Morning and Evening</li></ul>

Call Center position available at the office in Giza Pyramids or online<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, Social insurance</li></ul>

Customer service representative _ Call center for a company specializing in automotive glass, females only<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning and evening</li><li>Benefits: Health insurance, social security, overtime hours</li></ul>

Customer Service / Call Center Representative - A company specializing in auto glass - Females only<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: Morning and evening</li><li>Benefits: Health insurance, social security, overtime</li></ul>

مطلوب موظفات كول سنتر للرد على العملاء لديهم القدرة على استخدام الكمبيوتر على الاقل الكتابة.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 6</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين اجتماعي، ساعات إضافية</li></ul>

Job opportunity for an Arabic account call center. Ability to work on the system, good communication style with the customer, and the ability to handle the customer. Graduates of Information Systems are preferred. 9-hour work shift, one-hour break, daily meal included. Social insurance is provided, and a rewarding salary. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 6</li><li>Shift system: Morning and evening</li><li>Benefits: Social insurance, meals, overtime hours</li></ul>

Young men and women are required for a call center advertisement promoter position with the possibility of working from home or from the company headquarters. Must be able to read and write. Age range is from 18 to 45 years. Working hours are 6 hours, either split or continuous. Apply by providing a photo of your ID or residency card. Salary is 7000 + 500 full-time attendance bonus. Experience level: Intermediate.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 100</li><li>Shift system: Morning and evening</li></ul>

- Call center staff to market the legal services provided by our company, Musawat for Law. This involves sourcing company data through research, contacting them, and persuading them to use the legal services from Musawat for Law. - The job is commission-based only, with $25 per client. - Registered salary and commissions are below for filling in the fields.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: Morning and evening</li><li>Welcomes individuals with special needs (mild motor disability, use of crutches, use of a wheelchair, limb amputation, polio)</li></ul>