Company Description

CIB is one of Egypt’s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.

Role Description

The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector.

The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.

The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.

Working hours and days off are rotational shifts.

Qualifications

• Graduates only.
• Bachelor’s degree is required.
• English level: B2 or higher.
• Strong communication and problem-solving skills.
• Presentable and customer-oriented personality.

What We Offer

• Medical Insurance.
• Social Insurance.
• Profit Sharing.
• Transportation Provided.
• Attractive Salary Package.
• Rotational Shifts.
• Career Growth Opportunities.

Salary

E£21,000.00 per month

Application Questions

• How old are you?
• What is your level of proficiency in English?
• Are you comfortable commuting to this job's location in Smart Village?
• Have you completed the following level of education: Bachelor's Degree?
• Does your Mother hold a university degree?
• Does your father hold a university degree?

Education

• Bachelor’s Degree (Required)